Your Law Firm - Lee Rosen of Rosen Institute (Lee Rosen)
Explorez tous les épisodes de Your Law Firm - Lee Rosen of Rosen Institute
| Date | Titre | Durée | |
|---|---|---|---|
| 27 May 2021 | Why Some Lawyers are Invited to Speak (and others aren't) | 00:10:51 | |
I often wondered how the same folks showed up on the stage so often before I figured it out. I was perplexed because far too often those repeat speakers at continuing education programs and other professional events weren't particularly great speakers. They got the job done, but they were pretty dull. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 05 Jan 2023 | Marketing a promise, not a service | 00:13:47 | |
From Taitung City, Taiwan... A tech tip about using Google Tag Manager for some outside-the-box functionality on your website. Some concise advice about being careful about the image you present in your marketing so that you can build a scalable business where clients don't always expect that you will be the one doing the work. | |||
| 12 Sep 2024 | "According to plan" isn't a great story | 00:16:04 | |
From Klaksvik, Faroe Islands... A tech tip about if an alternative web-browser might be a better fit for your day-to-day browsing. Some concise advice about why embracing chaos can often lead to a better journey. +++ 00:00 Location Update 01:20 Tech Tip 11:05 Concise Advice 15:16 Wrapping up Resources | |||
| 03 Aug 2023 | Results don't matter, but personal skills do | 00:08:05 | |
From Niseko, Japan... A tech tip about using Finta.io to automatically import financial data to your spreadsheets. Some concise advice about what matters most when it comes do delivering high quality legal services. | |||
| 25 Feb 2021 | How Your Boring Monthly Financial Statements Will Make You Money | 00:35:59 | |
Most of us find the standard financial reports unhelpful and difficult to comprehend. They leave us in the dark on knowing if the information means we're doing well or doing poorly. I can't blame you for hitting delete. Why are you paying for these horribly useless reports? Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 05 Aug 2021 | Do More Lawyers Mean More Money? | 00:10:52 | |
Big firms attract big clients which results in big money - that's the theory and it makes sense at first glance. But "correlation is not causation" as the statisticians like to tell us. There's a lesson in that for smaller firm lawyers. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 15 Feb 2024 | Are they worth the investment? | 00:11:18 | |
From Doha, Qatar... A tech tip about why getting scammed is sometimes a matter of perspective. Some concise advice about why hiring law students for summer clerkships often isn't a great idea. | |||
| 30 Apr 2020 | Podcast: Are You Making a Bad First Impression? | 00:06:30 | |
The law firm’s equivalent of a hair on the appetizer or a fly in the soup is a slow response to the initial contact. The potential client calls, emails, texts, or uses your chatbot only to get no answer for what feels like too long. Maybe it’s not too long in your mind (perhaps they thought the butter was warm enough?). But, it’s too long for the prospective client. | |||
| 02 Feb 2022 | Where do we go from here? | 00:16:36 | |
From Ho Chi Minh City, Vietnam... A tech tip about creating a medical id on your phone and securing your digital legacy for data stored with Apple, Google, and Microsoft. Some concise advice about travel and how to determine where to go, how long to stay, and what to do. | |||
| 27 Feb 2020 | Podcast: How Pushy Is Too Pushy? | 00:12:48 | |
Most of us fear that we're being too aggressive, or worry that if we're too pushy, we'll end up shooting ourselves in the foot. Chances are that you're not even close to being too pushy. | |||
| 27 Jul 2023 | Curious? | 00:13:00 | |
From Tokyo, Japan... A tech tip about the value of delegating a goal rather than a task. Some concise advice about why curiosity is the key to grabbing the attention of your potential clients. | |||
| 22 Aug 2024 | Your "yes or no" machine | 00:16:43 | |
A short break from our normal format to talk about the need to focus on a long term vision for your practice and the upcoming VisionQuest program at Rosen Institute. | |||
| 07 Dec 2023 | Boring is powerful | 00:13:31 | |
From Raleigh, NC... A tech tip about sending iMessages from Android using Beeper Mini, and why it may soon not be necessary. Some concise advice about why the boring stuff gets us where we're going. | |||
| 20 Jul 2023 | It's time to stop | 00:12:59 | |
From Tokyo, Japan... A tech tip about getting exactly the AI art you want with tools like Booth.ai, Pebblely.com, PIxelcut.ai, Stelvio.app, and Stable Doodle. Some concise advice about creating a "start-stop-keep" list with a focus on the things you should stop so that you have the bandwidth and resources to start more projects in the years ahead. | |||
| 23 Sep 2021 | Are you charging enough? | 00:11:12 | |
From Mayrhofen, Austria... A tech tip about using the Obsidian app for creating, organizing, and utilizing your notes in a way that mimics how your brain works (or Roam Research if that one works better for the way you think). Some concise advice about why you're probably charging less than you should and how to price yourself so you're earning what you're worth. | |||
| 12 Oct 2023 | Why should I leave a review? | 00:13:06 | |
From Munich, Germany... A tech tip about automating processes in your firm, and why the technology is the least important part. Some concise advice about asking for online reviews for your practice, and why different people have different motivations. | |||
| 08 Apr 2021 | Tools worth trying in 2021 | 00:12:43 | |
These are the tools and products we use and suggest. Some are tried and true. Some were created last week. We update this list with some frequency so we suggest that you bookmark it and come back periodically. Have we used every single product? Nope. But, nearly all of them are used by us or our members at Rosen Institute. There are a few that we included without trying them because they fill a gap in the market which solves a problem some folks desperately need to be solved. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 28 May 2020 | Podcast: Permission Granted | 00:06:07 | |
When the economy turns against you, it's very difficult to fight the larger forces at work. We're swimming against the tide. We're fighting nature. A rising tide lifts all boats. A falling tide sinks many ships. Of course, you don't need my permission. But, I wanted to give it to you. Sometimes having someone, anyone really, tell you that it's okay makes it easier. In times like this, we get a free pass to quit. Everyone understands. No one thinks less of you. | |||
| 04 Mar 2021 | Should You Rent or Own Office Space? | 00:13:25 | |
When the opportunity presents itself, owning an office building is an enticing proposition for a lot of attorneys. I've asked Arizona attorney Scott Stewart to share the advice he's accumulated from purchasing and owning his own building. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 12 Jan 2023 | Marketing as a community builder | 00:17:00 | |
From Taipei, Taiwan... A tech tip about taking a peak on what technologies are running on other websites using WhatRuns. Some concise advice about changes to our podcast, building a community with marketing, and Rosen Institute Insider. | |||
| 30 Nov 2023 | Before, or after? | 00:13:49 | |
From Raleigh, NC... A tech tip about bad influences and cargo culting when implementing new processes in your firm. Some concise advice about why a proactive accounting checkup can be a lot more useful than scrambling after a problem has presented itself. | |||
| 29 Jun 2023 | Whose opinions matter? | 00:13:22 | |
From Nagasaki, Japan... A tech tip on a few cheap hardware upgrades for looking better on video calls, and software-only tools like Camo for doing the same thing. Some concise advice about the value we place on judgement form other lawyers vs. our clients. | |||
| 14 Nov 2024 | You should be worse than your employees | 00:14:00 | |
From Yerevan, Armenia... A tech tip about Choppity and what AI-enhanced search means for video, both for finding that needle in the haystack, and gleaning insights in seconds that would have taken weeks before. Some concise advice about why it's so easy it is to become a bottleneck as a firm owner, and why when we finally look for help, we're scared of hiring people with more experience and talent than we have. +++ 00:00 Location Update 01:22 Tech Tip 06:22 Concise Advice 13:12 Wrapping up | |||
| 20 Apr 2023 | Finding success in a rocky economy | 00:17:18 | |
From Christchurch, New Zealand... A tech tip about an incredible new tool for streamlining your inbox, called "unsubscribing". Some concise advice about how you can improve your economy, regardless of what's happening with the economy. | |||
| 07 May 2020 | Podcast: Law Firm Partnership: The Good, The Bad, and the Ugly | 00:37:38 | |
The theory behind a partnership seems sound - that bringing in a partner shares the risk, creates synergy, and doubles the odds of success. The reality is that many law firm partners spend all their energy fighting for a bigger share of a pathetic little pie. Instead of synergy, they get misery when the relationship unravels and the partnership fails. The business relationship has failed, and more often than not, the personal relationship has soured as well. | |||
| 19 Nov 2020 | Workations and Digital Nomad Lawyers During Covid | 00:17:09 | |
Working remotely has become the norm over the last several months. But what about working really remotely - foreign country remotely? I've been doing it for years, and COVID has changed the landscape in terms of both the practicality and ethics of moving from place to place. Is working remotely (not just from home) still a viable option? | |||
| 09 Jul 2020 | Podcast: You Should Never Delegate This | 00:10:31 | |
I plead guilty to being a delegation fanatic. Some say I'm lazy. I claim that I'm leveraging myself into greater efficiency. I hand things off to employees, delegate to anyone I can find, and outsource work to countries most of us can't find on a map. But as much as I love letting go of tasks, projects, and responsibilities so that I can skinny-dip in a lake in Guatemala, there is one thing I'd never let go. All of my delegating and outsourcing would come to an end if I let go of this one thing because it's the key driver or all of our success. | |||
| 15 Aug 2024 | Skip the kitchen sink | 00:13:41 | |
From Dinan, France... A tech tip about using AI to automatically label your files based on their contents. Some concise advice about why being a specialist is far better than being a generalist. 00:00 Location Update 00:58 Tech Tip 07:29 Concise Advice 12:54 Wrapping up +++ Resources | |||
| 28 Oct 2021 | Do you need better clients, or better employees? | 00:08:53 | |
From Raleigh, North Carolina... An (anti)tech tip about why jumping on the next shiny object usually doesn't actually make you more productive or move you forward. Some concise advice about both clients and employees who end up driving you a little bit crazy. | |||
| 08 Dec 2022 | Just say "thank you" | 00:09:18 | |
From Oaxaca, Mexico... A tech tip about using SwapFlo to add a QR code with your contact details to your phone's wallet. | |||
| 08 Jun 2023 | Don't do the wrong thing right | 00:14:16 | |
From the Singapore Airport... A tech tip about improving the ergonomics and comfort of your workspace by allowing yourself to splurge a little bit. Some concise advice about why doing things correctly isn't helpful if you're doing the wrong things. | |||
| 16 Jan 2020 | Podcast: 19 Money-Wasters Are Why Lawyers Have Too Little Cash | 00:29:03 | |
It’s probably not the coffee that’s breaking the bank. Many of us focus on the $3 coffee or the few bucks we’re wasting on the wrong mobile phone plan, the weekly car wash, or the periodic massages. Nope, it’s not the little stuff. For many of us, the problem isn’t happening at home. It’s happening at the office. We’re hemorrhaging cash inside the law firm before the money ever makes it to the house. | |||
| 26 Aug 2021 | Is planning your day impossible? | 00:14:19 | |
From Florence... It's the last call for our VisionQuest 2022 program. If you're ready to build the practice you deserve, join VisionQuest here. A tech tip about moving our employees to a bring-your-own-device policy. Some concise advice about planning your day to be more productive. | |||
| 19 Oct 2023 | How to make bigger mistakes | 00:11:14 | |
| 24 Jun 2021 | 9 Things that leave me shaking like a leaf | 00:13:55 | |
The list of things that frighten me is long. I don't have the time, energy, or courage to list them all here for you. In fact, I can't see the value to you of my detailing every last bit of fear so I'll skip the blood, alligators, and snakes. I can, however, see some benefit for you from hearing a few of the things on the list. Specifically, I'll mention some of the things that have affected me in my practice. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 07 Nov 2024 | Why innovation is ugly, but necessary | 00:15:08 | |
From Tatev, Armenia... A tech tip about AI additions to popular bookkeeping software, and third party options for using AI to automate reconciliations. Some concise advice about why talking about innovating and actually being innovative are two different things, and why getting your hands dirty now, means you'll be offering better service to your clients. +++ 00:00 Location Update 01:13 Tech Tip 07:05 Concise Advice 14:21 Wrapping up | |||
| 18 Mar 2021 | How to Say No to The Client Who Wants a Discount | 00:12:33 | |
The discount discussion comes up in two contexts in the attorney-client relationship. In one situation it's an appropriate, albeit unwelcome conversation. In the other--well, in the other situation, you've already screwed things up. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 16 Apr 2021 | The Upset Client is Your Most Valuable Client | 00:09:06 | |
It takes some gumption to complain to your attorney. For most people, an attorney is an authority figure, someone kind of like a parent or a teacher. There are psychological barriers to telling these folks what we actually think. Our clients come to us referred by someone they trust, they met with us and decided to trust us as well. Even when they're unhappy with us they wonder if it's just their perception. They're not always sure they're right to be upset. You've likely had an experience of another lawyer's client coming to you just to double-check, to get a second opinion, about whether they're right to be distressed. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 09 Jan 2020 | Podcast: How To Send A Letter Via Email | 00:13:30 | |
Sending an email should be very straightforward. It’s dramatically simpler than sending a letter, on paper, as we did in the old days. An email, today, is the equivalent of yesterday’s printed, stamped, mailed letter. It’s faster, cheaper, and more reliable. We live in amazing times. Life is good. This doesn’t need to be complicated. | |||
| 17 Jun 2021 | Business Advice Can't Compete With This | 00:06:48 | |
He gave me all sorts of business management and marketing advice but I left his building with a strong sense his tips weren't the reason for his success. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 29 Feb 2024 | How not to break the $1M barrier | 00:11:57 | |
From Pokhara, Nepal... A tech tip about why stealing the idea of a "changelog" from software developers makes sense for nearly every system in your business. Some concise advice about why until about $1m yearly revenue, marketing is the only growth strategy worth pursuing. | |||
| 06 Apr 2023 | Are you in the wrong boat? | 00:15:09 | |
From Sydney, Australia... The deadline for Law Firm Flywheel is today. Stop re-inventing the wheel and build a practice based on systems. A tech tip about why the latest crop of AI meeting assistants like Otter.ai, Krisp.ai, and FireFlies use fancy technology to tackle a very practical problem. Some concise advice | |||
| 17 Oct 2024 | From blog post to... theme park? | 00:14:47 | |
From Raleigh, North Carolina... A tech tip about Softr, a tool for building forms, portals, and web applications on top of your Google Sheets and Airtable databases. Some concise advice about repurposing the marketing content you create to get exponentially more value for your effort. +++ 00:00 Location Update 01:04 Tech Tip 06:42 Concise Advice 14:00 Wrapping up | |||
| 30 Sep 2021 | Is no gift better than a bad gift? | 00:09:03 | |
From Paris, France... A tech tip today about using the technology you're already paying for. I see a lot of lawyers who buy literally dozens of products and services to do things that are already included in the software they already have. Some concise advice about gift giving as we inch closer to the holiday season. | |||
| 09 Sep 2021 | What kind of experiments should I try in my practice? | 00:09:29 | |
From Vienna... A tech tip about our page dedicated to our favorite tools, and for Mac users, the great SetApp service. Some concise advice about the kinds of experiments you should be trying in your practice. | |||
| 02 Mar 2023 | Cloning yourself | 00:18:35 | |
From Bangkok, Thailand... A tech tip about the ebb and flow of technology and systems in your practice and why you can't have growth without pruning. Some concise advice about creating a management team that can carry your vision forward better than you can. | |||
| 18 Jan 2024 | How to help before they ask for it | 00:13:57 | |
From Valencia, Spain... A tech tip about why "supplementing" your tech can sometimes be expensive and ineffective. Some concise advice about how helping before you're asked is one of the most effective ways of building trust with potential clients and referral sources. | |||
| 10 Jun 2021 | 2021 Complete Guide To Email For Lawyers | 00:08:53 | |
An inbox that is out of control often correlates with a business that can't scale or grow in the way you want it to. It's usually an indicator that you're becoming a bottleneck to the practice. This is my guide to managing your email. It's not perfect, it's not comprehensive, and it's a work in progress. I'll keep updating this resource as new services become available and as better solutions to email management present themselves. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 25 Jul 2024 | Quintuple bypass, round two? | 00:17:20 | |
From Dinan, France... A tech tip about the evolving landscape of AI in web search and its implications for content delivery and marketing strategies. Some concise advice about health management post-heart attack, and why exercising is tied to your work. +++ 00:00 Location Update 00:58 Tech Tip 07:28 Concise Advice 16:32 Wrapping up Resources | |||
| 27 Apr 2023 | The most important advice I have | 00:13:13 | |
From Pukenui, New Zealand... A tech tip about using Gamma.app to automatically create slide decks and websites from a few AI-assisted prompts. Some concise advice about putting client relationships above all the other priorities in your practice. | |||
| 24 Sep 2020 | Should You Pay Super Lawyers? | 00:10:12 | |
These publications aren't a scam. I don't think they lie to us or cheat us - they just prey on our egos. They're transparent about what they're doing, how they're doing it, and who they're doing it too. Super Lawyers is part of Thomson Reuters so I'm sure they've got great lawyers keeping them out scam territory and firmly in the poking lawyer egos into pulling out credit card territory. They take your money and they massage your ego. I like a good ego massage. It's like flying business class. The flight attendant knows my name, offers me slippers, and gives me hot nuts. What's not to like? | |||
| 23 Feb 2023 | Shut. Up. | 00:12:06 | |
From Bangkok, Thailand... A tech tip about using the recent advances in AI to solve your Excel or Google Sheets formula troubles. Some concise advice on why you should shut up more often. | |||
| 19 Jan 2023 | Why aren't you asking for feedback? | 00:17:13 | |
From Taipei, Taiwan... A tech tip about how to hire a web developer. Some concise advice on getting feedback so you can not only stop doing the bad things, but start doing the good ones. | |||
| 04 Apr 2024 | Who should you hire first? | 00:10:13 | |
From Dubai, UAE... A tech tip about planning for events with Whobrings. Some concise advice about your first hire. | |||
| 13 Apr 2023 | How to go broke selling legal services | 00:16:17 | |
From Queenstown, New Zealand... A tech tip about three pitfalls to avoid so that you don't let the "great" become the enemy of the "good" and punish your team in the process. Some concise advice about figuring out what you can afford to spend marketing your services, and how not to go broke spending too much to acquire cases that pay too little. | |||
| 11 Jul 2024 | Your role as a critic | 00:15:22 | |
From Sanary Sur Mer... A tech tip about some browser extensions to lift resources and ideas from across the web. Some concise advice about when you should and shouldn't believe the hype around practice strategies and marketing tactics. +++ 00:00 Exploring the Luxuries of Monaco 00:38 Enjoying the Simple Pleasures in Santa Rae 01:14 Tech Tip: Borrowing and Stealing Ideas 02:13 Browser Extensions for Designers 05:05 Extracting Text from Images and Videos 06:23 Moment of Concise Advice: Evaluating Business Tips 09:49 Critical Thinking in Business Decisions 14:35 Final Thoughts and Encouragement Tech Tip Resources | |||
| 04 May 2023 | Your plan isn't flawed | 00:16:42 | |
From Adelaide, Australia... A tech tip about how to assess whether you know what you're getting yourself into, or know just enough to cause trouble. Some concise advice about why making excuses for why things can't be done, or why the particular approach we want to take to our practice is often just letting ourselves off the hook, instead of figuring out a solution to make it happen. | |||
| 23 Jul 2020 | Podcast: The Big Move Is Often The Wrong Move | 00:07:59 | |
It's not the big things that turn the vision into reality. It's the little things. It's the daily, weekly, monthly things we do that matter. Joining the gym feels like big progress. But, real progress is going for a vigorous walk each morning for fifty years. Buying practice management software feels like big progress. But, real progress comes from a weekly management meeting with your team. We're pretty good at ignoring the things we already know in order to try something different. | |||
| 06 May 2021 | Four-Step Plan for Building a Successful Law Practice | 00:07:38 | |
You can have pretty much anything you want if you'll decide what you want. Many of us aren't willing to decide. We won't take the time to think it through. But, even when we do sketch out our goals, we hesitate to commit. Why? Because picking one thing means giving up on some others. It's easier to keep our options open than it is to decide. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 02 Dec 2021 | How to fix negative reviews | 00:10:37 | |
From Bangkok, Thailand... Our Marketing Accelerator program is coming in January and you can sign up here to join me as we create and tailor the marketing message you need to get the clients you deserve. I have a tech tip about using your phone to record videos and why getting an external microphone is absolutely necessary for decent content. And some concise advice about how to avoid and remove negative reviews on services like Google and Yelp. | |||
| 03 Sep 2020 | Podcast: 7 Marketing Tactics Every Law Firm Must Use | 00:09:46 | |
The temptation is to do all the marketing. There are so many options that we risk doing things pushed sales reps and skipping the essentials. Cover the essentials first. Today lets talk about the bare minimum. These are the things every firm should do. Use these to stand out from the crowd. Differentiate yourself. Be unique. Be a little weird. Tell your story and, more importantly, demonstrate understanding and empathy for your prospective client with the words you use with each of these tactics. Getting known requires standing out from the crowd. Being liked requires being human with normal flaws, struggles, and shortcomings. Being trusted requires listening like it matters. Your marketing gives you a chance to connect with the right people, offer the right kind of help, and build the law firm you've always wanted to build. Make sure you've got these essentials covered. Convertkit is one of the tools I've used to make millions of dollars. I used it in the law firm, and I've used it to build Rosen Institute. In fact, email marketing is the primary tool we use for Rosen Institute. | |||
| 12 Mar 2020 | Podcast: How to Influence Potential Clients, Employees and Judges | 00:12:48 | |
Lawyers need to change people’s minds - jurors, judges, other lawyers, our staff, and especially our clients. We need tools to make that happen. We’re constantly searching for tips, tricks, and techniques. Our quest for insight into persuasion is never satisfied. Tips, tricks, and techniques are helpful but insufficient. We need something more. No matter how many books we read, seminars we attend, or videos we watch we're disappointed with the results. | |||
| 30 May 2024 | Don't hide your weirdness | 00:14:34 | |
From Tashkent, Uzbekistan... A tech tip about using SlidesGo.com for quick and surprisingly good looking presentation templates. Some concise advice about why what makes you different is your competitive advantage. | |||
| 10 Sep 2020 | Podcast: 7 Steps for Building a Wildly Successful Law Practice Fast | 00:10:12 | |
The law practice of your dreams is a realistic option. Look around and you'll see that some already have it. It's your turn if you'll step up and take it. There's room for more than one law firm just like the one you want to build. There's no reason it can't happen fast - if you take action, set the right pace, and contribute a sufficient amount of energy. | |||
| 05 Oct 2023 | Why legal skills aren't enough | 00:11:44 | |
From Finkenberg, Austria... A tech tip about diagramming, flowcharting, and organizing with Whimsical. Some concise advice about why great legal chops aren't enough to be a good lawyer. | |||
| 24 Oct 2024 | Is your practice a homewrecker? | 00:14:48 | |
From Baku, Azerbaijan... A tech tip about some features in Adobe Acrobat you may have overlooked. Some concise advice about how to deal with marital stress when you aren't on the same page as your spouse regarding time and investment in your practice. +++ 00:00 Location Update 01:07 Tech Tip 07:33 Concise Advice 14:04 Wrapping up | |||
| 07 Oct 2021 | Is fear of rejection impacting your bottom line? | 00:12:08 | |
From Paris, France... A tech tip today about password management and the handful of passwords you might want to memorize rather than save somewhere, as well as why you might want to authorize someone else to receive account confirmation text messages. Some concise advice about not letting a fear of rejection impact your fees. | |||
| 26 Sep 2024 | That's not your job | 00:19:02 | |
From Copenhagen, Denmark... A tech tip about upgrading your audio and video if you're doing webinars, live streams, and media marketing. Some concise advice about the importance of sticking to an organizational structure so that you don't end up being everybody's go to problem solver and a major bottleneck in your practice. +++ 00:00 Location Update 01:01 Tech Tip 13:26 Concise Advice 18:15 Wrapping up | |||
| 10 Oct 2024 | Why attention is the best gift | 00:14:59 | |
From Copenhagen, Denmark... A tech tip about a few hidden features for Google Workspace users. Some concise advice about navigating the minefield of selecting and giving gifts to friends, colleagues, and referral sources. +++ 00:00 Location Update 01:11 Tech Tip 08:00 Concise Advice 14:13 Wrapping up | |||
| 09 Mar 2023 | Expect a giant mess | 00:14:11 | |
From Brunei... A tech tip about consolidating all of the newsletters, articles, podcasts, and youtube videos you consume with MailBrew. Some concise advice on approaching problems you don't understand in a way that doesn't end with the person you've hired to solve it creating a huge mess. | |||
| 07 Sep 2023 | How to see the future | 00:16:40 | |
From Milan, Italy... A tech tip about minimizing your operational and technological overhead to ensure you're working toward what you actually want. Some concise advice about why creating a vision for your practice is a challenging, but necessary step toward growth. | |||
| 29 Oct 2020 | When You Grow, Everything Breaks | 00:07:22 | |
It's entirely reasonable that a business built for one person breaks when it gets to three. It's even more reasonable that a business built for three people breaks when it gets to ten. It's obvious that it's going to happen once someone points it out. It's just tough to see it when it's your life and you're just trying to survive the day. | |||
| 09 May 2024 | Why didn't you ask? | 00:14:44 | |
From Chobe, Botswana... A tech tip about catering to client whims that don't end up helping them or your team. Some concise advice about why we don't ask for feedback, even when it's exactly what we need. | |||
| 06 Feb 2020 | Podcast: How Many Hours Should An Associate Bill? | 00:16:30 | |
We hear stories about big firm associates billing crazy numbers of hours. When I got out of law school back in 1987, the story was that big-firm lawyers billed a minimum of 1,800 hours per year. Don’t automatically trust the numbers you hear. Be skeptical. It’s not uncommon for a lawyer to hear someone else’s numbers and react with a “that’s impossible”. It very well may be impossible to replicate what you’re hearing in your particular practice area. It’s key to apply critical thinking skills when hearing the numbers of others. Even if the story you’re hearing is accurate it may have no relationship to what’s realistic in your practice setting. | |||
| 01 Aug 2024 | Should you stay, or should you go? | 00:15:41 | |
From Dinan, France… A tech tip about some new features and powerful add-ons for Apple Notes. Some concise advice about why selling a firm might be a better option than hiring a CEO and staying onboard. +++ 00:00 Location Update 00:58 Tech Tip 07:21 Concise Advice 14:54 Wrapping up | |||
| 05 Mar 2020 | Podcast: Successful Lawyers Don't Focus On The Competition | 00:12:19 | |
When I practiced law, I often let my competitors steer me in the wrong direction. I’d see another firm buying ads, or publishing articles, or throwing a party and decide we should do that too. I’d get desperate for better ads, more articles, and a bigger party. I’d neglect what we were already doing in order to catch up with what they had decided to do. Shifting my focus led me to abandon partially finished projects in order to work on half-baked ideas prompted by others. | |||
| 13 Jul 2023 | It all works... if you're patient | 00:09:40 | |
From Tokyo, Japan... A tech tip about your website contact form and why it might be leaving your colleagues and clients feeling a little embarassed. Some concise advice about why patience is a superpower when it comes to marketing your law firm. | |||
| 21 Nov 2024 | Why your team should feel the pain | 00:15:11 | |
From Yerevan, Armenia... A tech tip about some of the more practical new features in iOS 18 and Android 15 that have flown under the radar. Some concise advice about how to deal with changes that impact your practice, and how to communicate to your team about change without making them run for the hills. +++ 00:00 Location Update 01:01 Tech Tip 06:34 Concise Advice 14:24 Wrapping up | |||
| 15 Jun 2023 | What will it take for you to be satisfied? | 00:11:34 | |
From Osaka, Japan... A tech tip about considering whether you should start recording all of your calls and meetings, especially with tools like Fireflies.ai and Otter.ai now available. Some concise advice about asking your client what it will take to be satisfied. | |||
| 30 Mar 2023 | How to read the judge | 00:17:03 | |
From Sydney, Australia... Why the Law Firm Flywheel program is the solution to consistency and precision for all of the processes in your practice. A tech tip about 4 guidelines for technology "picky eaters". Some concise advice about how to read body language so you can adjust your presentation in real time. | |||
| 09 Feb 2023 | Afraid? That's Normal. | 00:18:56 | |
From Mui Ne, Vietnam... A tech tip about pricing for the software and services you use in your firm and whether monthly subscriptions or one-time purchases are a better idea. Some concise advice about why addressing and understanding the fear that comes along with running a law firm is normal and reasonable. | |||
| 22 Feb 2024 | Why aren't they referring? | 00:13:46 | |
From Dhaka, Bangladesh... A tech tip about creating just about any kind of graphic or layout you need with Venngage. Some concise advice about your former clients, and why more of them aren't referring to you. | |||
| 29 Aug 2024 | I'd like your feedback... next year | 00:17:48 | |
From Klaksvik, Faroe Islands... A tech tip about doing a post-summer inbox detox with tools like Some concise advice about the outdated annual performance review and what you should be using instead. 00:00 Location Update 01:26 Tech Tip 08:23 Concise Advice 16:59 Wrapping up +++ Resources | |||
| 18 Jun 2020 | Podcast: What's Worse - Renting a Car, or Hiring a Lawyer? | 00:09:26 | |
I hate renting cars. The rates aren't always what I've been told, they pressure me to buy insurance, they add-on fees for tolls, they want me to rent a GPS, and I have to sign their lengthy contract in eleven places. After all that they run a huge deposit on my credit card and then I get to worry about what will happen if I scrape the car up on dumpster while trying to park behind a restaurant. I can't help but think it's much like the way clients feel when they decide to hire a lawyer. They jump through hoops to get an appointment which sometimes doesn't happen for a week or more. They tell their story only to be confronted by a long-winded explanation of the process, the work that needs to be done, the stages and phases of the case, and then they get hit with a multi-page, legalese-filled, fee agreement which they don't really understand. | |||
| 02 Apr 2020 | Podcast: Keeping Associates Is Impossible, Do This Instead | 00:15:28 | |
Law firm associates have a nasty tendency to pack up their toys and go start their own law firms. Keeping them in our employ, doing the work which needs doing, is difficult. The grass is often greener elsewhere. They’re tempted by other offers or, quite often, the option of opening their own practices. The reality of today’s marketplace and economic environment is that your associate, practicing on his own, in a low overhead situation, has a decent chance of making more money than you in your larger firm. The resourceful, aggressive, nimble solo practitioner is often the most profitable lawyer in the marketplace. | |||
| 11 Apr 2024 | More partners, more problems? | 00:14:08 | |
From Dubai, UAE... A tech tip about AI's impact on email triage with tools like EmailTree. Some concise advice about the scalability challenge with service businesses like law practices. | |||
| 11 Feb 2021 | Warning - They're Always Listening To You | 00:11:38 | |
| 21 Mar 2024 | Do they know how much you make? | 00:15:58 | |
From Abu Simbel, Egypt... A tech tip about what to do with credentials, software, and hardware when an employee leaves. Some concise advice about whether or not you should tell your financial secrets to other team members. | |||
| 14 Jan 2021 | Finding More Time in Your Day | 00:10:15 | |
| 02 Nov 2023 | Burn that bridge | 00:20:32 | |
From Izmir, Turkey... A tech tip about using Opus Clip to turn those long webinars and live calls into easily sharable clips. Some concise advice about turning your competitors strength into a weakness, and leveraging it against them. | |||
| 07 Mar 2024 | Don't tell them, get them to tell you | 00:12:04 | |
From Kathmandu, Nepal... A tech tip about using software and hardware to assign keyboard shortcuts to a single button. Some concise advice about giving clients the prompting and space to come to the conclusion you know is best. | |||
| 22 Jul 2021 | Are You Ready To Win? | 00:13:39 | |
At some point, something you do is probably going to work. You're going to get your 15 minutes of fame. Of course, in the current age, it might be only five minutes but it could be big - really, really big. When something big happens and the flood of attention rains down on you it's important that you're ready if you're going to turn the attention into bank deposits. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 10 Aug 2023 | Be interested, not interesting | 00:10:34 | |
From Biei, Japan... A tech tip about how to recover when you've royally messed up. Some concise advice about why you don't need to be outgoing or interesting to get people to like you. | |||
| 01 Feb 2024 | Should you convince her to stay? | 00:12:55 | |
From Cologne, Germany... A tech tip about automating data extraction with AirParser. Some concise advice about what to do, what not to do, and how to recover from a key employee leaving. | |||
| 08 Jul 2021 | 6 Years As A Digital Nomad Lawyer | 00:18:57 | |
The last time I updated you on our nomadic existence, we were in Seoul, South Korea, hiding out from Covid. We're still hiding out, but we've developed some (so far adequate) virus avoidance skills. We've made it through another year with a bit of luck, a lot of Covid tests, and masks firmly settled on our faces. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 05 Nov 2020 | What Happens When the Law Firm Flywheel Starts to Wobble | 00:08:26 | |
Every firm needs a system for updating their systems. In a perfect world, system updating will happen spontaneously. The team is using the systems documentation to get the work done so they notice when things need adjusting due to a change. They pull up the documentation and update the text, or audio, or video. Just like that - things are back in working order. | |||
| 21 Sep 2023 | Why you're the culture guru | 00:13:05 | |
From Finkenberg, Austria... A tech tip about JustTheRecipe - a handy tool if you like to spend your non-working hours in the kitchen. Kind of like 12ft.io for recipes. Some concise advice about actively guiding the firm and your employees by shaping the firm culture. | |||
| 26 Jan 2023 | Who does the selling? | 00:12:52 | |
From Hong Kong... A tech tip about using Rewind.ai and Heyday to track down anything that has come across your screen, regardless of where you saw it. Some concise advice about why you should just let the best sales people do the selling rather than keep hoping you'll be able to fix the ones who aren't that great. | |||
| 29 Apr 2021 | 5 Stars. Please? | 00:03:52 | |
Asking a client for an online review is hard. It triggers our insecurities. Asking risks rejection, negative feedback, or even ambivalence. It puts the story we tell ourselves, about ourselves, on the line. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||
| 11 Mar 2021 | How You Can Stop Feeling Overwhelmed | 00:05:38 | |
20% of our clients cause 80% of our misery. That's 100% accurate based on my observations obtained over thirty years of dealing with clients. Most clients are awesome. They're pleasant to talk to, they do what they're asked, they pay their bills, and they act like decent people. But, a few, just a few are absolutely miserable human beings. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow. | |||