Within the Trenches (Code 7 Podcast Network)

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 420 is a live Open Mic broadcast with stories shared by the audience and those who attended the 2021 MPSTC. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic/funny 9-1-1 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you.

Supported by INdigital

Episode topics –

• Behind the mic - Stories from the Trenches

• 6 year anniversary of my last shift in dispatch

• Final radio transmission

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 247 was recorded at the 2019 Texas Public Safety Conference. This episode features Daneille, Assistant Communications Manager with League City Police Department and Jeremy, Communications Shift Supervisor with League City Police Department..

Supported by: INdigital

Episode topics –

• Daneille’s 9-1-1 story

• Jeremy’s 9-1-1 story

• Hurricane Harvey and its impact on dispatch during and after the storm

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Within the Trenches is back! Episode 107 is sponsored by INdigital - A leader in Next-Gen Core Services. In this episode I sat down with my brother Fernando to tell some personal stories that include a possible UFO sighting and a 9-1-1 tape of those sightings. A shoutout goes to OpenMinds - UFO News and Investigations for the short story and the audio. Also the Sons and Daughters of Dispatch decals are available for purchase so get yours while you can! Another shoutout goes to Heather of Absolute Photography in Holland, MI for assisting with the first few orders of vinyl decals. You do amazing work and if anyone is looking for vinyl Heather is your top choice!

This episode is a must listen so make sure to check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Heather - Absolute Photography - Web | Facebook

Episode topics -

• Santa came early
• House break-in
• UFO sighting

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon.

Supported by: INdigital

Episode topics –

• Sara’s 9-1-1 story

• Young Hero Award story

• Frances’s 9-1-1 story

• Bringing back and sharing conference knowledge

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Good afternoon everyone! Whitney and I are back with episode 11 of Within the Trenches. This week we spoke with Cheryl, a dispatcher and Critical Incident Stress Management, (CISM) team member with SunComm in Yakima, WA. This was an interesting episode because we were battling with the Internet, our friend and foe. We dealt with some issues over Skype and the audio was cutting in and out but after some good editing, you can't even tell that anything messed up. Despite the technical difficulties this episode was excellent and Cheryl shared some great stories with us. We touch on PTSD and below you can follow some links that will take you to the articles we mentioned within the show. On behalf of Whitney and I, we thank you for being so open with us and our audience. Personal stories can be hard to share but helping others learn from it is one of our ultimate goals with this show. If you want to reach Cheryl for all things CISM, please send us an email and we will get you in contact with her.

Coming up next week, Whitney and I will be doing an episode where we will be doing a Q & A from the listeners, playing 9-1-1 calls, discussing different topics and we will be live on Spreaker! Enjoy the show, share it with all you know and as always, you can email us at thejcast@thejabberlog.com.

Hazards of Being A 9-1-1 Dispatcher | Link

Study: 911 Dispatchers Experience PTSD Symptoms Too | Link

Green Cross Academy of Traumatology (GCAT) | Link

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Libby's 9-1-1 story

• The Challenges and Memories of a Dispatcher in a Public Safety Family

• The Hardest Decision Ever

• Working with Your Parents

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 185 features Jared, Director of Dearborn County out of Indiana. This was recorded at the Indiana NENA/APCO conference.

Episode topics –

• Jared's 9-1-1 story
• Reflecting on funny 9-1-1 calls
• And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 226 is a live audience episode of Imagine Listening and Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Child's tragic passing and creation of a memorial room

• Emotional toll of handling a call about a deceased 13-year-old

• Saving a 17-day-old baby who wasn't breathing

• Encountering a hysterical caller after a suicide attempt

• Dealing with the trauma of officers being shot at a domestic violence scene

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Veronica's 9-1-1 story

• From coffee to dispatch

• An 18 wheeler crash & a homicide suspect

• A serial bomber

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The impact of different shift hours on dispatchers' personal lives.

• The importance of community programs like the CARE team in supporting frequent callers.

• How previous careers in public service prepared Maddie and Casey for dispatch work.

• Navigating the lack of closure and dealing with emergency calls.

• The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Health in the dispatch center is a huge issue. Along with the massive amount of stress that the job offers there are also bad eating habits and minimal exercise opportunities while working. But what if there was something you could do about the exercise aspect of it? What if you had a treadmill or exercise bike attached to your console? Xybix, a dispatch furniture company has taken on the task of assisting in dispatchers’ health with the attachment of a treadmill or bike.

This past week I had the chance to meet with Kathleen, Director of Marketing with Xybix to talk about their product as well as try it out for myself on the showroom floor during the 2014 NENA National conference. In this episode we learn about the company as well as some facts and frequently asked questions about the treadmill and bike. The company also publishes blogs with health topics and techniques for the dispatch center.

This is a must listen and share! For more information on Xybix please follow the links below and as always, if you have any questions please email us at wttpodcast@gmail.com.

Xybix – Web | Blog | Facebook | Twitter | Google+ | YouTube

Episode topics –

• Xybix history
• Customer feedback
• Treadmill facts
• Xybix blogs
• Frequently Asked Questions

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.  

Please support the podcast by supporting our sponsor.

Showalter & Company – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

• Jill's 9-1-1 story
  • Make or break call
• Doug's story
  
  • Dispatching in the LA area
• Showalter & Company
• And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 563 features Christa, a 911 professional and Industry Partner out of Michigan. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Struggles with the emotional toll of being a dispatcher and bringing work home

• The decision to step down from dispatch and feelings of guilt

• Her new podcast "Open Your Ears" focuses on single parenting and diverse family situations

• Emotional experiences handling extreme calls, including shootings and a house explosion

• Advice for current and former dispatchers on managing emotions and transitioning out of the profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome back to a brand new episode of Within the Trenches! It has been about a month since episode 70. I have been busy like you wouldn't believe but in no way am I letting this show go. I'm working harder than ever to bring you awesome content including more dispatch stories/highlights and continuing education. I could say everything here but it is all explained in this new episode so check it out and share and comment!

As always you can email the show with questions and if you want to be a guest at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference. 

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

• Morgan's 9-1-1 story
• How Morgan started
• Early calls and calls that have stuck with her
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Good afternoon and welcome to episode 69 of Within the Trenches. In this episode I had the pleasure of meeting with Richard, a telecommunicator with Mt. Juliet Police and Fire out of Tennessee and one of two nationally selected telecommunicators to receive the 9-1-1 Hero Award through PSTC/911 Cares. This was an excellent episode to record and we even hit an interesting moment around 27 minutes 16 seconds in where maintenance in the Music City Center were packing up displays and you can hear them as they walked past us. I had planned on taking it out but the noise wasn’t too bad. Our reactions to what was going on is funny as it is so I had to keep it in.

This is a must listen so make sure to check it out and share! As always you can email the show at wttpodcast@gmail.com.

Episode topics –

• Richard’s dispatch story
• Tunnel vision after a long shift in dispatch
• Citizens academy and questions from the public
• Back story and reaction on receiving the 9-1-1 Hero Award

Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.

This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at thejcast@thejabberlog.com.

9-1-1 Cares | Web | Facebook

PSTC | Web | Facebook

Episode topics –

• History of 9-1-1 Cares
• How Kevin fell into dispatching
• Haunting 9-1-1 calls
• Text to 9-1-1

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• History of Within the Trenches podcast

• The end

• New beginnings

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ahoy hoy! I’m back with episode 83 of Within the Trenches. This episode is part of a series of episodes I recorded at the 2015 Indiana NENA/APCO conference and expo. I had an excellent time there and this episode added to the fun. In this episode I finally and I mean finally got the chance to sit down with Ty Wooten, NENA Education Director who I have been trying to get on the show for almost a year now. We have been talking about it and talking about it but our schedules never matched up.

Ty is joined by show regular Rob McMullen, NENA North Central Region Director and Director of Vigo county 911. This is an episode you do not want to miss. We had so much fun doing our mic check that I added it in the beginning. This episode is not only educational but it’s 18 different kinds of funny. I hope you enjoy it and please share it with everyone you know.

As always you can email the show at wttpodcast@gmail.com for questions, comments or if you want to be on the show. Make sure to check out the links below for what’s new with NENA.

NENA – Web | Facebook | Twitter | YouTube

NENA Education – Web | Facebook | Twitter

Indiana NENA – Web

Episode topics –

• Funny mic check intro
• How Ty started in 911
• Ty’s first 911 call
• NENA education
• And more

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.

Episode topics –

• Katherine's 911 story
• Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
• The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
• Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations
• How personal experiences and the nature of the job influence parenting and daily life perspectives
• A discussion on the professional and personal victories that come with being on the front lines of emergency response

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome back to another episode of Within the Trenches. It has been a busy month! Since the last episode I have been training dispatchers on text FOR 911 platform textty. It has been a lot of fun though and I love what I do. On top of that I can officially say that the 911 Wellness Foundation and Within the Trenches are now strategic partners. What that means is that we are working together to reach a greater audience by utilizing each other’s outlets. I have also been talking with my co-host Whitney and we are going to plan on recording more episodes together via Skype. It has been a bit hard to do episodes together since I moved to Indiana but we are getting things planned out and I am very excited.

On today’s episode I had the chance to speak with Melinda and Patti of the 9-1-1 National Public Educator Forum (NPEF). This was a great episode to record and we had a lot to talk about. The topics ranged from how NPEF started, a PSA that was recorded at their most recent conference and a GoFundMe project involving a Cell Phone Sally app for smartphones.

This is a must listen episode so check it out and share! As always you can email the show at wttpodcast@gmail.com. See below for more information on NPEF and the links mentioned on the show.

Episode topics –

• How NPEF started
• How Patti/Melinda got involved w/NPEF
• Conference history
• Cell Phone Sally
• And more 

NPEF Links -

9-1-1 National Public Educator Forum - Web | Facebook

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Mike's 9-1-1 story

• From dispatching at home to the fire department at 16

• Enter EMT at 18

• The evolution of 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to episode 101 of the Within the Trenches Podcast. Last week I posted the 100th episode of the podcast and in that episode I took a trip back in time to how everything started out and what’s to come. I played clips from episodes 1, 6 and 12 and I hope you enjoyed them because they were so much fun to record. Since that episode I have received many emails for the Sons and Daughters of Dispatch vinyl decals. Because so many people wanted a second round I opened up the vault and they are available once again. They will only be available for 2 weeks so get them while you can. They are 5X5 decals at $9.99 + shipping and can be found here. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana.

• Complementary registration to the conference & expo
• Complementary registration for a one-day pre-conference course of your choice
• A $500 travel stipend
• Official Within the Trenches t-shirt

• Eddie's 911 dispatch story
• Stress Management
• Eddie's stress level during the Ferguson riots
• Adele inspired apology from Mlive

Visit Dispatch Monkey – Web | Facebook | Twitter

Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it's an amazing one. This episode is one you don't want to miss so please listen and share. Below you will find some links to Caroline's social media and website.

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Caroline Burau - Facebook | Twitter | Web

Episode topics -

• Caroline's 9-1-1 story
• Early calls
• Writing, publishing, healing

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 307 features Paula, 9-1-1 dispatcher with Muskogee County EMS out of Oklahoma. In this episode Paula shares her 9-1-1 story along with a raw post on social media after a traumatic call she took.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Paula’s 9-1-1 story

• From a server at Chili’s to dispatch

• A raw post on social media that hit home for those in public safety

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 442 features Yasmen, 9-1-1 Communications Supervisor with Osceola Sheriff's Department out of Florida.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Yasmen's 9-1-1 story

• Early training

• How life experience can impact our calls

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored

• The importance of staying calm and compassionate in high-pressure situations is highlighted

• Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher

• She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies

• Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Good evening folks and welcome back to another installment of Within the Trenches. One thing I have always wanted to do with this show is focus on dispatch stories, which I have done but I also want to start focusing on topic driven episodes. So far on the show we have taken on PTSD in dispatch, dispatch training standards and Critical Incident Stress Management (CISM).

Continuing with the focus on topic driven episodes, I got the chance to chat with Matt, Senior Director of Product Management for Smart911 by Rave Mobile Safety. In this episode we touch on what Smart911 does, how they started and how the program works. According to their website, “Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency.”

Make sure to listen and share with your friends and family. Also make sure to check out The Thin Gold Line on Facebook for 9-1-1 news, memes and discussion. Another source for 9-1-1 news, memes and discussion is Diary of a Mad Dispatcher. KMK, the pages creator recently wrote and published a book called, Endure (The Greyson-Slade Series). You can find it on Amazon so check it out!

Smart911 – Facebook | Twitter | Web

Diary of a Mad Dispatcher – Facebook | Amazon - Endure (The Greyson-Slade Series)

The Thin Gold Line - Facebook

Episode topics –

• What is Smart911?
• Where is Smart911 available?
• Smart911 success story
• Changes in 9-1-1 tech
• The future of Smart911

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

• Wellness for the 1st First Responder
• A brief look at "Growing up 911 "
• And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Kristen's 911 story

• HR with Lorenda

• Lynda’s 911 story

• and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 264 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Welcome to another episode of Within the Trenches. It has been almost a month since I posted the last episode but I’m back and ready to go with a long list of guests. Today’s episode will feature 911 news stories along with some tapes and a written guest blog. I’m joined today by show regular Rob “Big Mac” McMullen, Director of Vigo County 911 and 2nd VP of NENA. He’s joined by episode 94 guest Jordon, dispatcher with Garfield County Emergency Communications Authority and new to the admin team of the Facebook Fan Page. 

Get ready to laugh, learn and if you would like to read and comment on Kelli's guest blog post entitled, "I was there" please click the link below. Also, there are only a few days left on the "Dispatch Love" t-shirt campaign so get yours while you can. Once it's over that's it! This is a limited edition t-shirt that cannot be found in stores.

Kelli's "I was there" guest blog

"Dispatch Love" t-shirt campaign

Episode topics -

• Recap with Jordon on episode 94
• How would you dispatch that medical? (911 tape)
• The skunk is guilty! (911 tape)
• Dispatch hangup (911 tape)
• Kelli's "I was there" guest blog

This is a special episode that you don't want to miss. In this episode my wife Rebecca joins me to chat about what it was like for her during my time working as a 9-1-1 dispatcher. Not many people know this but as a dispatcher you miss out on all kinds of family time. You will more than likely work days, nights, weekends, holiday's and some people work forced overtime. This episode is an #IAM911 story, but from the spouses side. 

As always if you have any comments, questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Episode topics -

• Podcast updates
• National Public Safety Telecommunicators Week
• IAM911 from the spouses side

Ep 587 features Shana, a 911 Professional out of Massachusetts.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Transitioning from a towing company dispatcher to 911 dispatcher

• Facing the emotional challenges and responsibilities of the job

• Handling a traumatic personal experience while on duty

• The significance of mental health and self-care in high-stress professions

• The role of community and support in overcoming personal and professional hurdles

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby

• The struggles of translating and dealing with medical and fire emergencies

• Navigating the complexities of revealing their identities while handling calls

• Marlene's transition to working in public safety and her initial challenges

• The importance of managing stress and maintaining passion for the job

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 436 features #IAM911 stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Nicole’s 9-1-1 story

• The Boston Marathon Bombing

• The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Halcyon’s 9-1-1 story

• Calls that stick

• A passion for training

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 230 features Erica, dispatcher and CTO with Calhoun County 9-1-1 out of Michigan.

Supported by: INdigital

Episode topics –

• Erica’s 9-1-1 story

• Taking a call for someone you know working in the area you live in

• Becoming a CTO and advice for others who are interested in doing it

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Good morning and welcome back to another episode of Within the Trenches. It has been a couple of weeks since the last episode but I'm back so get ready! In this episode I sat down with Samantha, a dispatch supervisor with Fenton PD out of Michigan. The episode was recorded live from the 9114911 conference hosted by Success Communications Inc. Samantha was not only an attendee but she was also a speaker at the conference. Her presentation dealt with dispatcher wellness and specifically sitting at your console. The information she shared was excellent and informative. There will be another post coming up from Samantha herself where she will go more indepth with her presentation and her experience at the conference so stay tuned for that. You don't want to miss it. 

As always you can email the show with any questions or if you want to be a guest at wttpodcast@gmail.com.

Episode topics -

• Samantha's start in dispatch
• Memorable calls
• Wellness presentation

• #IAM911 stories

Welcome to episode 106 of Within the Trenches! This episode is sponsored by Indiana NENA and INdigital, a leader in Next-Gen Core Services. In this episode I sat down with the ladies of Vigo County 9-1-1 Indiana and it was epic! Joining me was dispatchers, Chelsey, Kelsie, Heather and Hanna along with their director Rob "Big Mac" McMullen. There are so many different topics on here that I can't even begin to talk about it. You have to listen to it to understand.

This is a must listen so make sure to check it out and share it up! As always if you have any questions or you want to be a guest on the show you can email the show at wttpodcast@gmail.com. 

Episode topics -

• Robbing custard
• "Your Mom"
• "Are you a psychic?"
• And more!

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 484 features Violet, former 911 dispatcher and current 911 Grant Writer.

To find out more about Violet you can visit her here - Instagram | Web

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Violet's 9-1-1 story

• Recap at the Mini-C

• When you are the only one in dispatch and it's going to hell

• Eye opening dispatch research

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 477 features Linda, CTO w/FoxComm 911 out of Illinois.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Linda's 9-1-1 story

• In training for 9-1-1 prior to 9-1-1

• The moment you know your calling

• 2022 Telecommunicator of the Year

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• AK's transition from law enforcement to becoming a wellness specialist.

• The critical moments in law enforcement that shaped her journey.

• The importance of mental health resources and recognizing burnout.

• AK's current work in coaching, speaking, and spreading awareness about wellness.

• Her debut book, "Beat the Burnout," and its impact on frontline workers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 522 features a book reading of Imagine Listening - Your worst day is our everyday by its Author, Ricardo Martinez II.

Purchase your copy of Imagine Listening on Amazon

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Burnout/struggle in dispatch

• Birth of the #IAM911 Movement

• Imagine Listening Book reading

• Behind the scenes and more

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome back folks! This is episode 89 of Within the Trenches. In this episode I got to speak with guest regular Rob McMullen, director of Vigo County 911 out of Indiana and current North Central Region Director of NENA. We chat and listen to 9-1-1 calls including one on the late great American Dream Dusty Rhodes. We also share some information on our upcoming class at the National NENA Conference in Denver next week. It's called, "A Day In The Life of Text to 9-1-1." You don't want to miss it! If you are going to be there, make sure to look for us on Tuesday around 4 p.m.

Also make sure to check out our sponsor Agency360! Their customizable web-based field training software supports the CTO program and the on boarding of new dispatchers across the country to improve consistency, access, and efficiency in documenting their training. For more click on their image below.

Episode topics -

• 9-1-1 tapes
• Dusty Rhodes
• "If they shoot you call us back with that information"
• News story of female faking a kidnapping over text
• And more

Within the Trenches is back with episode 50! The show has come a long way since the Kickstarter campaign. Whitney and I have spoken to dispatchers, leaders and educators within the dispatch community. The show has also been present for different conferences and the first one was last year at the Mini-C conference in Boca Raton Florida.

Tom with the Cool Kids of 9-1-1 invited the show to be there on one of the days to do interviews. The hospitality was excellent, the people were awesome and inspiring and I can’t thank Tom enough for the invite and exposure. This year the Mini-C will be on April 7^th – 11^th from 0800 – 1700 and one of the dispatchers attending this year is our special guest on today’s episode.

In this episode I spoke with Dana from Sumter County Sheriff’s Department. She shared her dispatch experience with me as well as her experience at last years Mini-C. This year she will be attending all week and will be posting on her social media outlets as the conference goes on so make sure to check her out at the links below. Dana also had a spotlight feature with Public Safety Communications and you can find the link below as well. This is a must listen episode so make sure to listen, share and check her out!

As always you can email the show at wttpodcast@gmail.com!

The Cool Kids of 9-1-1 – Web | Facebook

Dana – Facebook | Instagram | Twitter | Article spotlight

Tweet Hastags for the Mini-C - #MiniC2014 #CoolKidsof911

Episode topics –

• Text to 9-1-1 platform texTTY
• How Dana got into dispatching
• Dana’s dispatch experience
• The Mini-C conference

Within the Trenches episode 122 is sponsored by INdigital, a leader in Next-Gen Core Services. This episode features Jennifer, a dispatcher with Ogle County Sheriff’s Office out of Illinois and show regular Rob 'Big Mac' McMullen, director with Vigo County, Indiana and 1st VP of NENA. Jennifer shares her 9-1-1 story, we visit a tragic homicide case out of Montgomery County, Indiana and we share some updates on the #IAM911 movement, decals and the IAED/Within the Trenches Continuing Education Scholarship. This is a must listen so check it out and share!

As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Within the Trenches Continuing Education Scholarship Registration - Web

Episode topics -

• Update on inner ear issue and vertigo
• Update on vinyl decals
• Update on #IAM911 and Project #IAM911
• Update on IAED and Within the Trenches Continuing Education Scholarship
• Jennifer's 9-1-1 story
• Montgomery County, Indiana Homicide

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 403 features Jacob, Lead Dispatcher, IT, Carter County 9-1-1, TN.

Make sure to check out FatguyzBBQ on YouTube https://www.youtube.com/channel/UC24K1umgTlPQLQzSs3-DEEA 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jacob's 9-1-1 story

• An early love for dispatch

• BBQ & doing something outside of 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 488 features Brooke, Communications Officer with Saluda County Sheriff's Office, SC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Brooke's 9-1-1 story

• A literal cradle to the save

• The first call

• Knowing you've done all you can

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches is back with episode 58! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Amy, Amanda and Wendy, supervisors with Bartholomew County 9-1-1 Center. We look back at their start in 9-1-1, the classes they attended at the conference and we listened to a 9-1-1 tape that featured Wendy helping with the delivery of a baby girl.

This is an episode you do not want to miss! Listen, share and as always you can email the show at wttpodcast@gmail.com.

Episode topics –

• How each supervisor started in 9-1-1
• Conference classes
• 9-1-1 birth tape featuring Wendy

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 221 features Meagan, Megan and Ryan, 9-1-1 professionals with Ottawa County Central Dispatch Authority out of Michigan.

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

• Meagan, Megan and Ryan share their 9-1-1 stories

• Vegas Save

• Telecommunicator of the Year

• And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• Recap of Growing up 9-1-1: Parenting advice from a 14 year old

• Signs of PTSD

• Fear is a liar

• Rebuilding and restoration

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Visit 911derwomen.com to learn more!  

Episode topics –    

Recap of episode 277
Remembering Wendy Day
The birth of the 911derWomen group
The 1 year birthday
And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 126 is different from the rest. It's the introduction to Within the Trenches - Imagine Listening, an extension of the podcast featuring stories from the #IAM911 movement. What you are about to hear are true stories. While some have good outcomes, the majority are horrifying. A warning...if you suffer from PTSD or have suicidal tendencies this episode may be a trigger. LISTEN AT YOUR OWN RISK. 

This episode also touches on PTSD in 9-1-1 dispatch and a look at the dark humor that comes with the job. A shout out goes to Dave, Tim and Amy of Darkness Radio for having me on their show. Below you will find links to my interview and a shout out to Mike of Sword & Scale for having me on episode #82 of his podcast. As always if you have any questions or want to be a guest on show send an email to wttpodcast@gmail.com. 

Within the Trenches Continuing Education Scholarship - Web

Sword and Scale - Facebook | iTunes | Stitcher Radio | Twitter | Web | Episode #82

Darkness Radio - Facebook | Twitter | Web | Interview - Hour 1 | Interview - Hour 2

Episode topics -

• Imagine Listening featuring #IAM911 Stories
• PTSD in 9-1-1 Dispatch
• Dark Humor

Ep 137 features Ethan, a dispatcher out of NC & Within the Trenches Continuing Education Scholarship Recipient & Daphanie, dispatcher and past guest out of FL and she is also one of the Within the Trenches Podcast Facebook Page Admins. In this episode we follow Ethan's journey into medical dispatching as well as stories from his career. As a first timer to the IAED's NAVIGATOR conference he touches on his experience and Daphanie lends some insight on the conference, networking and a few of her personal 9-1-1 stories.

This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.

IAED - Facebook | Twitter | Web

Episode topics -

• Ethan's 9-1-1 story
• 9-1-1 calls
• NAVIGATOR conference experience

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 495 features Carrie, Emergency Communications Specialist 1/CTO/Q, with Johnson County Emergency Communications, KS.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Carrie's 9-1-1 story
• "If this job changes me, tell me"
• With them during their best and worst
• Overcoming fear of change and growth in a challenging job
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/

Episode topics –

• Cindy's 9-1-1 story

• How 9-1-1 gets into your blood

• A call to remember

• The motivation to start Cindy Sparrow International

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 418 features Jamie, Deputy Director at Stephens County 9-1-1 in Georgia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jamie's 9-1-1 Story

• Early training

• From Supervisor to Deputy Director

• The impact of being an empath

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Desmond talks about his unexpected entry into 911 dispatching

• The challenges and changes in the hiring and training process over the past 10 years

• Memorable and impactful calls Desmond has handled

• The importance of community and peer support in 911 services

• Desmond reflects on what he's learned and how the profession has shaped him

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 431 features Amanda, Communications Technician with Stark County out of Ohio and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Amanda's 9-1-1 story

• Falling in love with dispatch

• Calls that stick

• The need for debriefings and a save

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. 

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

• Marc's 9-1-1 story
• A call that sticks with him
• Differences in calls from Australia vs the United States
• And more...

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Good evening folks! It’s about 00:39hrs and I am finally getting the chance to post episode 5. This episode was not only fun but it was extra special. Announcements were made, thank you’s were given and there was a special guest. First off this is an open invitation for any emergency services dispatcher in any state or country that would like to take part in this show. On behalf of my new co-host Whitney and I, we would love for you to be a guest. This show is all about you and your story. It doubles as a form of public education but really, this is a way for you to express what 9-1-1 means to you and so that you can share your experience on this unique job.

This week on Within the Trenches, a special guest dropped in. That guest was WZZM 13′s own Angela Cunningham. She dropped in to do a story on Within the Trenches and even sat in on episode 5. We touched on how the show is evolving, funny and odd moments during 9-1-1 calls and how some people need to drive a little slower when driving in snow. We also touched on the fact that we were bridging the gap between dispatch and the media. On top of that there was also the announcement that after the giveaway the official t-shirts for Within the Trenches would be up for sale. This episode turned out great so check it out! If you haven’t already make sure to get qualified for the Jabber Log & Threadsy t-shirt giveaway! As always you can email any suggestions, requests or if you want to be on the show to thejcast@thejabberlog.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 483 features Heather, CTO and Nugget the Peer Support Dispatcher out of Knox County 911, Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Heather's 9-1-1 story

• From hotel management to dispatch

• Being human in 9-1-1

• The motivation for Nugget

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to episode 97 of Within the Trenches. A few days ago I received numerous tweets and Facebook messages asking if there was going to be a Halloween themed show. I thought about it and thought about it and finally decided I would do one. I was trying to figure out what I was going to do and a good friend of mine told me about some creepy and scary 9-1-1 calls she heard from a YouTube channel. I checked them out and they are pretty crazy. They reminded me of when I was in dispatch and the crazy stuff I would hear so I decided to use the tapes. I will give full credit to those who put the calls together below so make sure to check them out for other videos.

I want to make sure that everyone knows that I am not making light of the emergency situations. The calls are meant to educate and show the reality of 9-1-1 dispatch. Others may have a dark sense of humor and if you do well, that usually means you have worked or know someone who has come from the chair. At the end of the episode you will get to hear about some new things going on with the show and a scholarship I want to put together for the 2016 National NENA conference. I'm currently looking for sponsors so if you want in on it please let me know.

As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Episode topics 

• My haunted house
• B&E and Attempted B&E while I was at home with my family
• Within the Trenches Dispatcher Scholarship

911 Tapes

• Elderly Female calls 911 to report a suspicious subject outside her home.
• Chimpanzee attack
• Intruder
• Weepy voice killer

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Sara's 9-1-1 story

• The good and bad of training

• Line of duty death

• From dispatch to Thin Line Consulting

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 479 features Congresswoman Norma Torres.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Clarification of the Consolidated Appropriations Act

• Why the 9-1-1 SAVES Act is still important

• What needs to be done to cross the finish line

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more!

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• A recap and update from our last episode

• The status of the 911SAVES Act

• The Congresswoman’s thoughts on state and county reclassification

• A call to action

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches is back with episode 34! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Tony, Deputy Executive Director of the European Emergency Number Association (EENA.) This is a very interesting episode in the sense of differences to the structure of 9-1-1 in Europe over the United States. Tony touches on some of the difficulties Europe is having with implementing new technologies and how phone calls for 112, 999 (9-1-1) are very similar to what we deal with in the states.

For more information on EENA you can follow the links below. As always you can email the show at thejcast@thejabberlog.com.

EENA – Web | Facebook | Twitter

Episode topics –

• What EENA stands for
• Comparing 9-1-1/1-1-2 in the United States and Europe
• Implementing new technologies
• Staying ahead by looking at NG9-1-1 for when it hits Europe

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services. 

This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan. 

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 

Sponsor -

911 Training Institute – Facebook | Twitter | Web

Episode topics -

• Leah's 9-1-1 story
• Social media, Disasters and the PSAP
• Hurricane Harvey and the PSAP
• And more

Welcome to episode 119 or 9-1-1 of Within the Trenches. In this episode I had the chance to speak with Brianna, deputy director with Benton County Office of Emergency Communications in Arkansas and show regular, Rob “Big Mac” McMullen, director of Vigo County out of Indiana and 1st VP of NENA. We recorded live from the Hilton in Columbus, Ohio for the NENA Standards and Best Practices Conference as well as the Critical Issues Forum. This episode was a lot of fun to record and we covered a lot of topics so please make sure to check it out and share.

As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics -

• Brianna's 9-1-1 story
• Brianna's first 9-1-1 call
• #IAM911
• Project #IAM911 
• Dogs ate owner call
• On the go CPR
• Illinois conference decal offer
• And more

On the go CPR (as mentioned in the podcast)

Ep 567 is an Open Mic session recorded in North Carolina. The stories come from all over the state.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Funny Open Mic stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Good morning everyone I hope you are having an excellent Saturday. This past Wednesday Whitney and I sat down with two different dispatchers to record episodes 10 and 11. This way we can post one this week and post the next this coming Wednesday. It gives us some time to contact more people and come up with new things to do on the show. We are currently working on topic driven episodes with Whitney and I, answering listener questions and we were recently given the green light from Dispatch Magazine On-Line to utilize their library of 9-1-1 tapes. These new in-house episodes will be live and will give a new element to the show.

This episode features Brody, a 9-1-1 dispatcher out of Harvey County 911 in Newton, Kansas who adds a little flare to the profession by talking to us about some of his tactical dispatch experience. As always you can email us at thejcast@thejabberlog.com and if you want to get your hands on some official Within the Trenches merchandise, you can either hit The Jabber Log Store tab above or follow the link below. Also don't forget to check out The Thin Gold Line on Facebook!

The Jabber Log Store | Web

The Thin Gold Line | Facebook

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 476 features Whitney, Deputy Director, and Trista, 9-1-1 professional, with Allegan County Central Dispatch, MI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The beginning of Within the Trenches
• Trista's story in 2010
• Whitney features episode 1
• Where it was and where we are now
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 474 features Bryce, Emergency Dispatch Supervisor, Cedar Park Police, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Bryce's 9-1-1 story

• Setting the expectation for new hires

• The human side of hard calls

• The Mandalay Bay Shooting

• Breaking Trauma

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 401 features Gary, 9-1-1 Coordinator and Training Officer at Warren County Communications Center, New Jersey.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Gary's 9-1-1 story

• Catching that 9-1-1 bug

• The call that breaks

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

• Myriam's 9-1-1 story

• Early training

• Bridging the generational gap of 9-1-1

• And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more...

Episode topics -

• IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 408 features Kallie, Communication Officer, Training, and TAC Assistant with New Madrid PD, Missouri.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Kallie's 9-1-1 story

• Growing up 9-1-1 w/mom

• A call that made an impact from the inside

• How our experiences can help others in training

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session.  

Supported by: INdigital

Episode topics –

• Open Mic/Funny 9-1-1 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 308 features Olivia Mead, Founder & CEO of Yoga for First Responders. In this episode Olivia shares her love, drive, and inspiration for yoga, and how she and her organization are changing the lives of those in public safety.

YFFR - Facebook | Twitter | Instagram | Web | YouTube

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• Growing up with yoga through her father

• A journey of practice and discovery

• Building mental toughness & emotional adaptability

• A personal #IAM911 story

• Exploring yoga for 9-1-1 call takers and dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 439 is a special Open Mic Live episode that was broadcasted from NAVIGATOR 2022 with attendees of the conference sharing funny 9-1-1 stories.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

• A recap of what has been going on with the 911derwomen group

• Empowering women through the Wendy Day Memorial Scholarship

• Megan’s 9-1-1 story

• and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 513 features Open Mic stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don't tell people no but in this situation...there is no other option. 

This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

CNN Report on Hurricane Harvey

Episode topics -

• Dee's 9-1-1 story
• Hurricane Harvey 

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 445 features Tina Buneta, Director of Aurora 911 out of Colorado.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Tina's 9-1-1 story
• A new environment
• Early training
• 20 years later, closure
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines.

• Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength.

• Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts.

• Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch.

• Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches is back with episode 32! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Nathan, President/Founder of the Denise Amber Lee Foundation, April, the Michigan NENA President, and Brian with DU-COMM out of DuPage County Illinois. Now, out of all the sessions that were given at this conference I wanted more than anything to attend this one. The session was about 9-1-1 training standards and although it might not sound appealing it highlighted a very important story.

The story of Denise Amber Lee is one that everyone should know and learn from. It is because of her story and others that 9-1-1 standards are needed. Nathan is the President and founder of the foundation that is named after his wife and his mission is to see that standards are developed and put into place. According to the foundations official website, it is the mission, “to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes, and technological advances to the 9-1-1 system.” It goes on to say that its vision is, “to be the emotional driving force for changes in the 9-1-1 system in order to minimize human error.”

Denise’s story is highlighted on this episode through the audio of a video Nathan played during the session. We also stress the importance of standards in 9-1-1 training as well as some problems with standardizing training throughout the country. This is a very important episode, one that we can all learn from. As always you can email the show at thejcast@thejabberlog.com and to learn more about the Denise Amber Lee Foundation please follow the links below.

Denise Amber Lee Foundation – Web | Facebook | Twitter

APCO Standards | Web

Episode topics –

• The story of Denise Amber Lee
• The mission of the foundation
• The importance of 9-1-1 standards
• Some problems with moving forward with standards

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Holly's 9-1-1 story
• A history of family service
• Early training
• Calls that stick
• Making a change through training
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

This is episode 66 of Within the Trenches and this is a special episode. Since the beginning of my show I have had people helping me out and giving me advice. One of those people is Mark Fletcher with Avaya. I’ve been on his podcast a few times and this time it was my turn to have him as a guest. Mark is the Chief Architect for Worldwide Public Safety Solutions at Avaya as well as the program director of the longest running Public Safety podcast on the Avaya Podcast Network. We sat down and talked all things 9-1-1 including NENA, ENP certification, Kari’s Law and more.

This is a must listen so check it out and share. As always you can email the show at wttpodcast@gmail.com and if you would like to learn more about Mark and Kari’s Law follow the links below.

Kari’s Law – Web (sign the petition at Change.org) | Facebook

Mark Fletcher/APN – Web | APN -E911 Podcast | Facebook | Twitter

Episode topics -

• Mark's start in the 9-1-1 community
• Mark's motivation to work hard to improve 9-1-1
• Kari's Law
• ENP certification