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DateTitreDurée
22 Mar 2021Opinion: Club Monaco Bloor Shutters, Food Hall Opening00:17:30

This week, Craig and Lee discuss Club Monaco's Toronto departure and Canadian food hall announcements.  The 25 year run for Club Monaco has ended in the iconic building on Toronto's Bloor Street and  two food hall announcements are discussed for Alberta and British Columbia.  

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

Follow Retail Insider:

 

Listen & Subscribe:

 

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

29 Apr 2021Opinion: Disney Stores Close Canada-wide00:19:31

This week, Craig and Dustin discuss Disney’s plans to close all of its Canadian stores. Retail Insider reported on the development on Monday after receiving confirmation from multiple reliable sources.

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

Follow Retail Insider:

 

Listen & Subscribe:

 

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

19 Oct 2020Darryl Jullot (Digital Main Street): Small Business Challenges in Canada00:38:30

An off-schedule podcast discussion with Darryl Jullot, Managing Lead of Digital Main Street. Craig and Daryl discuss the challenges small retailer and other businesses are facing in Canada, what’s being done and what the future might hold.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Interview Details:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

Follow Retail Insider:

Listen & Subscribe:

 

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

16 Jul 2021Nicola Kilner (DECIEM): Brand's Future00:18:30

Craig and Nicola Kilner, CEO of Toronto-based beauty brand DECIEM, discuss the company's expansion including stores, growth during the pandemic as well as future plans for the rapidly growing iconic brand. 

**Podcast Sponsor (Adyen): From in-store to in-app, unify your payments data across channels. Business. Not Boundaries [Read more]

Discussed in this Episode:

 

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

13 Aug 2021Darren Gonsalves (Genetec): Protecting retail businesses00:14:00

This week Craig speaks with Darren Gonsalves from Genetec on ways retailers are monitoring and protecting their businesses, especially in these tough times compounded by the COVID-19 pandemic.

  • Darren Gonsalves, Regional Sales Manager-Central Canada at Genetec
  • Genetec: Leading technology provider of business intelligence, unified physical security, public safety, and operations. Genetec develops open-platform software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based video surveillance, access control and automatic license plate recognition (ALPR) into one platform. A global innovator since 1997, Genetec is headquartered in Montreal, Canada, and serves enterprise and government organizations via an integrated network of resellers, integrators and consultants in over 80 countries. Genetec was founded on the principle of innovation and remains at the forefront of emerging technologies that unify physical security systems.

 

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

12 Nov 2019Opinion: H&M x Giambattista Valli: Launch and Toronto Eataly pre-opening tour00:26:57

An off-schedule podcast focusing on Retail Insider’s visits to a brand collaboration launch for H&M x Giambattista Valli as well as a pre-opening tour of Toronto’s Eataly. The Weekly podcast returns on Friday.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by PlanIt Construction: PLANiT is continuously focused on delivering high quality, dependable general contracting services, consulting, project management and comprehensive facilities maintenance for national clients across North America. Visit their website at planitconstruction.com to see their work.

Discussed this episode:

  1. Giambattista Valli x H&M collaboration (H&M website)
  2. Eataly Announces Toronto Opening Date as it Kicks Off Canadian Retail Expansion

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

Follow Retail Insider:

Listen & Subscribe:

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

25 Jan 2022Danish Yusuf (Zensurance): Retail Insurance00:26:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Danish Yusuf of Zensurance discuss the implications for retailers not having proper insurance and how the pandemic has changed things. 

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

01 Feb 2020Opinion: Canadian Store Closures in Early 202000:32:57

This week Craig & Lee discuss challenges in retail with more than 700 store locations in Canada that will shutter early on this year as well as some of the retailers affected. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by Peregrine/Acorn: We are a team of creative engineers and skilled fabricators collaborating to design and manufacture highly effective retail environments. In 2017, they acquired “Acorn Wood Designs” - an award-winning architectural millwork company by focusing on quality craftsmanship and relationships. Visit Peregrine at https://www.peregrine.build to see their portfolio!

Discussed this episode:

  1. Hundreds of Stores to Close in Canada in Early 2020 [Analysis]

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

Follow Retail Insider:

Listen & Subscribe:

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

26 Jul 2021Peter Simons (La Maison Simons): Pandemic Business Struggles00:42:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Peter discuss La Maison Simons struggles through COVID and plans for beyond.

**Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

26 Nov 2023Suzanne Sears (Best Retail Careers): New Canadians in Retail Industry00:09:54

Craig and Suzanne Sears, the CEO and founder of Luxury Careers Canada discuss the challenges faced by new Canadians in securing employment, emphasizing the vast pool of highly educated, underemployed individuals in the Canadian workforce. She stresses the importance of retailers adapting to the reality that 35% of the workforce comprises new Canadians, urging a shift in mindset towards embracing diversity and providing equal opportunities.

 

The conversation delves into discriminatory hiring practices, with Suzanne addressing the prevalent demand for "Canadian experience" and the need for a cultural shift in employers' expectations. She anticipates potential legal changes to discourage such discriminatory practices. Moving on, the discussion turns to recent developments in the hospitality industry, specifically the ban on unpaid labour for work trials. Suzanne applauds this change, emphasizing its positive impact on making the workplace more humane and fair, particularly for new Canadians unfamiliar with stringent labor standards.

 

The interview concludes with a glimpse into the holiday hiring landscape and economic predictions. Suzanne projects a growth of approximately 2% in the retail industry over the next six months, challenging earlier predictions of a flat or declining market. Despite cautious optimism, she anticipates retailers adapting to the changing economic climate, emphasizing the resilience and strength of the retail sector in Canada.

 

Interviewed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC

Follow Retail Insider:

LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada

Listen & Subscribe:

Apple Podcasts
Spotify
Overcast
Stitcher

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

27 May 2021Opinion: 'Blu's' Opens in WEM00:12:01

This week, Craig and Lee discuss Hudson’s Bay's plans to close all of its Topshop stores. The closure of Topshop and Topman shop-in-stores will require HBC to strategize a substantial amount of space in many of its stores.

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

Follow Retail Insider:

 

Listen & Subscribe:

 

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

19 Apr 2021Jeanne Beker: Future of Canadian Retail (Part 1)00:43:27

Retail Insider’s Editor-in-Chief Craig Patterson recently interviewed fashion icon Jeanne Beker in a two-part podcast. Most notably, Ms. Beker was host of Fashion Television between the years 1985 and 2012.

Craig and Jeanne discuss retail and fashion and where things are going as consumer preferences shift during the COVID-19 pandemic. Included is new information that some may not know including Jeanne’s first fashion job at Toronto’s Yorkdale Mall where she also held her Sweet 16 party. Also stay tuned for part two of the podcast where Ms. Beker discusses her career on television including her current role as a host of Style Matters on TSC Today’s Shopping Choice.

Jeanne Beker, who recently marked her 69th birthday, grew up in Toronto and launched her career in 1968 with an acting role on CBC television sitcom Toby. Craig and Jeanne discuss her brief history of studying as a mime in Paris prior to moving back to Canada to work at CBC in Newfoundland as an arts and entertainment reporter before moving back to Toronto in 1978 to The NewMusic prior to landing in the fashion space.

Jeanne Beker Books

Jeanne is the author of six books, including:

The second part of the series will be released later this week and the best way to stay connected for that video is to sign up for our newsletter. Retail Insider puts out a daily email about Canadian retail news, articles, breaking stories and tours. You can sign up through this link.

06 Nov 2023Opinion: Canadian Jewelry Trends and Insights00:07:57

Craig and Lee discuss Craig’s recent talk at the Canadian Jewellers Association Summit in Vancouver. They delve into emerging trends in the Canadian jewellery industry, including the growing presence of luxury brands and the shift towards direct-to-consumer retail.

 

They also consider the impact of a potential recession on consumer sentiment, particularly among the wealthy. The discussion emphasizes the significance of creating a captivating in-store environment for jewellery retailers, as high-end jewellery purchases often involve a curated and immersive experience. Furthermore, they touch upon the changing dynamics of Chinese tour groups and how their absence, due to geopolitical reasons, affects the retail landscape in Canada.

 

Despite the challenges, they highlight the positive impact of other visitors who come to Canada for various reasons, boosting the retail industry, especially in cities like Vancouver and Toronto. Overall, the conversation provides insights into the evolving Canadian jewellery retail landscape and the factors shaping its future.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

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Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
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Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

07 Jan 2022Stefanie Hill (Chez Catherine): History of Luxury Retail in Toronto and Montreal: Part 200:28:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Stefanie discusses some of the history of luxury retail in Toronto and Montreal in the 1970s-1990s. Stefanie and her mother Catherine Hill ran the Chez Catherine luxury retail group in decades past with big names including Valentino, Giorgio Armani, Claude Montana, Ungaro and others.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

11 Apr 2023Hutcheson/Torella/Heuman (J.C. Williams Group): Zellers 2.0 Visit00:33:37

~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

 

Craig interviews the team at J.C. Williams Group, who share their experiences at the new Zellers 2.0 locations. The conversation includes what The Bay has done right with the first 25 Zellers shop-in-stores locations, as well as some concerns and what could be improved.

 

Interviewed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

03 Mar 2024Opinion: CF Sherway Gardens: Strong Sales as Retailers Open00:21:23

Craig and Lee discuss CF Sherway Gardens, a Toronto shopping centre that boasts high sales per square foot productivity as new retailers open. The mall is anchored by Hudson’s Bay, Saks Fifth Avenue, and Harry Rosen, and will be welcoming new retailers such as Arcteryx, Ray Ban, and Alo Yoga. The future of Saks Fifth Avenue at the mall is uncertain, with the store having significantly downsized its offerings. Additionally, the mall lacks a direct subway connection and faces competition from Square One in Mississauga, which boasts a luxury offering.

 

Despite these challenges, CF Sherway Gardens is undergoing significant redevelopment. Plans are in place to add residential towers and other uses to the site, reflecting a broader trend of shopping center intensification in Toronto. The future of CF Sherway Gardens remains to be seen, but it is currently a successful mall with ambitious plans for the future.

 

Episode Sponsor: 

  • Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.

 

Discussed in this Episode: 

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

Follow Retail Insider:

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

27 Sep 2021Opinion: Zellers Store-in-Store at HBC00:12:30

~If you would like to subscribe to only to discussions of popular content on Retail Insider by Craig and Lee, a separate "The Weekly" podcast show is now available (link to Apple Podcast show)~

This week Craig and Lee talk about HBC's recent unveiling of a Zellers pop-up store-in-store in a Hudson's Bay store in Ontario. The discussion includes what's there and how it might be improved for a national rollout. 

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

Follow Retail Insider:

 

Listen & Subscribe:

 

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

30 May 2020Opinion: COVID-19 Reopenings and Closure Announcements00:18:58

This week Craig & Lee talk about the COVID-19 re-opening retail announcements as well as the closure announcements. Reopenings included IKEA, Nordstrom and Holt Renfrew while the closures ranged from Victoria Secret (L Brands), Reitmans, Stokes and Nando’s. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. IKEA Begins Reopening Canadian Stores with New Safety Protocols
  2. Nordstrom Begins Opening Canadian Stores with Safety Protocols
  3. Holt Renfrew Sets Out Plan to Reopen Stores with COVID-19 Safety Protocols
  4. L Brands to Permanently Shutter 13 Victoria’s Secret Stores in Canada
  5. Stokes to Permanently Close 40 Store Locations in Canada
  6. Reitmans Files for and Obtains Bankruptcy Protection
  7. Restaurant Chain ‘Nando’s’ Permanently Closing 21 Canadian Locations

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

Follow Retail Insider:

Listen & Subscribe:

Share your thoughts!

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

13 Dec 2021Daniel Lewis (Daniel's Chai Bar): Launch and Growth Plans00:23:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Daniel talk about Daniel’s New Daniel’s Chai Bar concept which launched this month, with plans to grow. It’s an upbeat conversation with the former musician and personality who is bullish on the future.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

27 Jul 2023David Nerada (Ricki's/Cleo): The Brand's Transformation00:13:56

Craig speaks with Dave Nerada, President of Ricki's and Cleo Fashion, to discuss the changes happening the women's fashion brand Ricki's. They talk about the focus on bringing relevancy back to the brand through a new web platform, improved product quality, and the launch of a new store design. They also mention plans for renovations in current stores and the accessibility of the brand's price point. The conversation touches on the customer base, the updated website, shipping options, store locations, and future product offerings.

 

Interviewed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

Follow Craig:

 

  • LinkedIn: www.linkedin.com/in/CraigPattersonToronto
  • Instagram: @craig_patterson_toronto
  • Twitter: @RI_EIC

 

Follow Retail Insider:

 

  • LinkedIn: www.linkedin.com/company/Retail-Insider
  • Facebook: https://www.facebook.com/RetailInsider/
  • Twitter: @RetailInsider_
  • Instagram: @Retail_Insider_Canada

 

Listen & Subscribe:

  • Apple Podcasts
  • Spotify
  • Overcast
  • Stitcher

 

Share your thoughts!

 

Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!

 

Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

25 May 2023Alan Anderson (Jewels By Alan Anderson): Company history, new atelier and future00:25:30

~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

 

Craig interviews Toronto-based jeweller Alan Anderson, who discuses how he got started in the jewellery industry, his new atelier on Jarvis Street, and future plans which will include the launch of a handbag line. The also discuss the recent Royal Coronation and jewellery seen on various attendees. 

 

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11 Jun 2020Opinion: Bankruptcy Filings (Bestseller, Comark, SAIL) & Canada Goose Focusing on Own Stores00:22:00

This week Craig & Lee talk about the recent bankruptcy protection filing announcements and Canada Goose’s latest announcement. The discussion touches upon Bestseller, Comark, and SAIL’s latest filings for bankruptcy protection as well as Canada Goose’s continued shift to direct-to-consumer sales. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. Parent Companies for Jack & Jones, Bootlegger, Cleo, and Ricki's File for Bankruptcy Protection in Canada
  2. Sporting Goods Retailers SAIL & Sportium File for Bankruptcy Protection
  3. Canada Goose Pulling Back on Multi-Brand Retailers as it Focuses on Direct-to-Consumer Store

 

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04 Aug 2023Aaron Spivak (Hush Blankets): Inception to Full Sleep Company00:20:12

CCraig and Aaron Spivak discuss the journey of Hush Blankets, from the brand’s inception as an innovative solution to a successful sleep company offering a wide range of functional and comfortable bedding products. They discuss Hush’s experiences with pop-up stores, distribution strategies, and plans for the future.

 

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19 Aug 2020Opinion: Oakridge Centre Closing Stores00:22:00

This week Craig & Lee break exclusive details on the Oakridge Shopping Centre retail transformation in Vancouver, British Columbia. The discussion touches upon tenant closures, accelerated construction schedule and what the final community will look like for Vancouver. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. Oakridge Centre Retailers to Close Until 2024 Amid Vancouver Mall Redevelopment [Exclusive]
  2. Historical Retail Articles including: Oakridge Centre Retail Transformation to Anchor Vancouver’s ‘City of the Future’ [Exclusive Interview] (2018) and Vancouver's Oakridge Centre to Get Complete Overhaul + New Anchor Store (2012)

 

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18 Jun 2021Opinion: Aritzia/Reigning Champ, ‘WANT Les Essentiels’ Acquisition00:13:30

This week, Craig and Lee talk about Artizia buying a stake in Reigning Champ as well as Montreal's Robert brothers acquiring WANT Les Essentiels.

**Sponsor:  Salesforce virtual "The Future of Retail is Now" event on June 22, 2021 featuring an exclusive fireside chat with Brian Solis. [Register Here]

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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13 Apr 2022Graham Wong (LAUFT): Expansion of Flexible Work Concept00:20:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

Craig has a conversation with Graham Wong, founder and CEO of flexible workspace concept LAUFT, about its plans for the future which includes locations within shopping centres and even retailers.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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17 May 2021Gary Lenett (DUER): Brand history and future direction00:22:01

Gary Lenett, co-founder of Vancouver-based DUER, speaks to Craig about how he founded the brand, his vision for the future of retail as well as advice for entrepreneurs.

 

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.

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03 Apr 2023Opinion: Zellers 2.0 Relaunch00:21:00

~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

 

Craig and Lee discuss the relaunch of the iconic Canadian retailer including what’s in-store, and Craig’s opinion of the success of the future of the new Zellers concept. Included is a discussion on Zellers’ new Anko line and its various categories, which has seen success at Kmart Australia where it first launched.

 

Retail Insider content discussed this episode:

  

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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06 Jun 2023Opinion: Downtown Montreal and Royalmount Retail00:17:05

~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

 

Retail Insider’s Craig Patterson talks about his recent trip to see retail in Montreal. The conversation with Lee includes a discussion on what’s being seen downtown including vacancies on Ste-Catherine Street as well as the city’s amazing food halls. Craig also visited the Royalmount project which is set to open next year, and toured other areas including the city’s Gay Village.

 

Retail Insider content discussed this episode:

  

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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29 Jan 2021Opinion: Kiehl’s/Godiva Closes, L.L.Bean/APM Monaco Open00:20:00

This week, Craig & Lee discuss store closures including Kiehl’s and Godiva chocolate, as well as expansions for L.L.Bean and APM Monaco.

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. Kiehl’s to Shut 1/3 of its Canadian Stores as it Focuses on Ecommerce and Multi-Brand Retail Distribution
  2. APM Monaco Opening 3 More Canadian Boutiques, Godiva Chocolate Shutting All Canadian Stores
  3. L.L. Bean Is Coming to Dartmouth Crossing

 

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11 Mar 2024Opinion: Retail Changes on Robson00:21:05

Craig and Lee discuss the latest retail developments on Robson Street, a key shopping area in downtown Vancouver. They highlight significant changes, such as the transformation of the former Victoria’s Secret location into an adidas Concept store and the relocation of Roots due to Arc’teryx taking over its prime spot. This episode delves into the dynamics of retail real estate, showcasing how major brands are reshaping the street’s retail mix.

 

Further, they touch on additional developments, including the opening of a Lush Spa and plans for new entrants like Esprit, signaling a revival of the street’s appeal. The discussion also covers the closure of Club Monaco and its replacement by JD Sports, illustrating the evolving nature of retail spaces and consumer preferences. The conversation provides insights into how these changes contribute to Robson Street’s competitiveness with other shopping destinations.

 

Finally, Craig and Lee speculate on the future of Robson Street in the face of new challenges, such as the opening of Oakridge Park, a major retail development. They ponder the need for Robson Street to upgrade its public realm to maintain attractiveness and competitiveness. Through their dialogue, they underscore the importance of innovation and adaptation in the retail sector, highlighting how Robson Street’s evolution reflects broader trends in urban retail environments.

 

Episode Sponsor: 

  • SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.

 

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22 Nov 2021Scott Arsenault (Ren's Pets): Pet Brand's Story00:15:30

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig discusses the Ren's Pets story with Scott Arsenault. 

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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13 Dec 2019Opinion: Bentley Leathers, Läderach, Ted Baker, Hublot and Suitsupply00:20:58

This week Craig & Lee talk about Bentley Leathers’ exiting court protection with plans to close 90 stores, Swiss chocolate brand Läderach’s entry into Canada, Ted Baker’s unique new Yorkdale flagship, Hublot’s 1st Canadian corporate store, and Dutch suit maker Suitsupply’s cross-Canada expansion that will include a Vancouver flagship as well as Nordstrom-based concessions.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by JLL Canada: What’s your ambition? Visit JLL.ca to see how JLL Canada is here to create rewarding opportunities and amazing spaces around the globe where people can achieve their ambitions.

Discussed this episode:

  1. Bentley Leathers Exits Court Protection After Successful Restructuring Proceedings (Dec 2019)
  2. BRIEF: Swiss Chocolate Retailer Opens 1st Store in Canada, Ted Baker Opens Flagship, including Läderach, Ted Baker and Hublot
  3. Suitsupply to Significantly Expand Canadian Presence with Multiple Store Openings

 

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24 Feb 2021David Nagy (eCommerce Canada): Online Pitfalls for New Entrants00:31:30

An off-schedule podcast discussion with David Nagy, Founder of Calgary-based eCommerce Canada. Craig and David discuss the eCommerce marketplace and the pitfalls new entrants will encounter competing online.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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02 Feb 2021Lisa Hutcheson (J.C. Williams Group): Ebeltoft's 2021 retail innovation book00:29:53

An off-schedule podcast discussion with Lisa Hutcheson, Managing Partner at J.C. Williams Group. Craig and Lisa discuss discuss Ebeltoft's 2021 retail innovation book which showcases leading innovations in Canada and beyond. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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15 Nov 2021Matt Crowell (GetInTheLoop): New Partnership with Retail Insider00:13:45

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Matt Crowell joins Craig to discuss the Retail Insider's partnership with GetintheLoop.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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26 Aug 2021Davenport and Newbury: Shopping Centre Futures in Canada00:36:00

If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)

Craig talks with experts Jeff Davenport and Gary Newbury about the future of shopping centres in North America including mixed-use and online fulfillment as the pandemic disrupts the business model.

Interviewed this episode:

Jeff Davenport
Gary Newbury

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

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07 Jun 2021Melissa Austria (GotStyle): Toronto Retail00:18:01

Craig and Melissa discuss the history of Toronto-based Gotstyle and how the retail brand that she founded in 2005 has been able to weather the pandemic, in addition to thoughts and ideas about the future of high-end fashion retail in Canada.

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.

 

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09 Dec 2022Rafael Lazer (Almadev): Shopping Centre Redevelopments in Canada00:32:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

In a special edition podcast, Craig interviews Rafael Lazer, CEO of Almadev. The discussion includes Almadev’s transformation of the Galleria Mall in Toronto into a complete community with housing, as well as a general discussion of why mall owners are intensifying sites amid a housing crisis in Canada.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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23 Mar 2023Mark Cohen (Sears early 2000s): Nordstrom Exit00:42:20

~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

 

Craig sits down with Mark Cohen, Director of Retail Studies at Columbia Business School and CEO of Sears Canada between 2001 and 2004. The discuss why Nordstrom failed in Canada, what might happen with the spaces as well as a revelation that HBC attempted to get Sears to acquire it twice during Cohen's tenure, among other things.

 

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24 Jan 2024Bailey (Interac) and Nagy (eCommerce Canada): Interac Insights and Small Business Success in Canada00:18:06

Craig, Leo, and David delve into the realm of small and medium-sized businesses in Canada. Leo highlights Interac's focus on authentic support, emphasizing the importance of the small business community in Canada's economic landscape. The discussion unfolds around Interac's initiatives, including the Dollar One Hub, offering tools for goal setting, tax planning, and invoicing, along with a mindfulness and money module to alleviate the stress entrepreneurs often face.

 

David Nagy shares his admiration for Interac's work, acknowledging its broader impact beyond traditional debit transactions. The conversation takes a reflective turn as David emphasizes the challenges entrepreneurs encounter, both personally and professionally. The speakers delve into the mindset of small business owners, the interconnectedness of business and personal life, and the need for simplified tools. Interac's commitment to making the entrepreneurial journey smoother extends beyond payments, with Leo hinting at upcoming ventures in the verification space, supporting diverse communities, and building networks to bridge gaps for entrepreneurs across Canada. The trio concludes with a celebration of the unique spirit of Canadian entrepreneurship and the vital role small businesses play in the nation's economic fabric.

 

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24 Mar 2020David Ian Gray: Inevitable COVID Consequences00:31:57

An off-schedule podcast interview with David Ian Gray, founder and strategist at DIG360 Consulting Ltd. Mr. Gray discusses the inevitable consequence of the devastating economic impact the COVID-19 (coronavirus) pandemic is having on retailers across the country. The Weekly podcast returns on Friday.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by Peregrine/Acorn: The team has shifted their BC facility from fabricating store fixtures to plexiglas shields to protect our grocery store workers during the COVID-19 pandemic. Visit https://www.peregrine.build or more information. 

Interview Details:

  1. Second Wave of Retail Bankruptcies Expected in Canada Amid COVID-19 Pandemic: Expert
  2. David Ian Gray, founder and strategist at DIG360 Consulting Ltd.

 

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06 May 2022Sarah Jordan (Mastermind Toys): Seeing Success by Growing Digital00:11:30

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

Craig and Sarah discuss growth at Mastermind Toys over the course of the pandemic, much of which was through online channels that saw significant improvements with technology as well as easy payments made possible through PayPal.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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01 May 2020Minakakis: COVID Impacts on Canadian Retail00:34:57

An off-schedule podcast discussion with George Minakakis, the Chief Executive Officer at Inception Retail Group Inc. Mr. Minakakis discusses the lead up to the COVID-19 (coronavirus) shutdowns, the current view of Canadian retail and overseas retail perspective on COVID-19 behaviors. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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03 Aug 2022Opinion: Luxury Nodes Migrating To Suburban Malls00:33:00

~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

 

This week Craig and Lee talk about how luxury retail nodes in Canada are shifting with the construction of Oakridge Centre in Vancouver and Royalmount in Montreal. The discussion topics includes past luxury retail nodes in Canada and why things are shifting to suburban malls from traditional downtowns.

 

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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10 Sep 2021Jason Anderson (Cadillac Fairview): Community Initiatives00:21:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Jason discuss how Cadillac Fairview has come out with a purpose statement “Transforming Communities for a Vibrant Tomorrow” and what it means for the landlord with the top overall shopping centre portfolio in Canada. 

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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12 Feb 2021Opinion: 2021 Canadian Luxury Retail Forecast00:20:00

Craig & Lee discuss the potential luxury retail growth across Canada for 2021, including new standalone stores as well as in multi-brand retailers. Despite the pandemic, sales have been strong for luxury brands in Canada over the course of the past year.

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. Luxury Retail to See Growth in Canada in 2021
  2. BRIEF: Frey Wille Exits Canada, All Restaurants Shut at Aura at College Park

 

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12 Aug 2022Éric Blais (Headspace Marketing): Recent Quebec Language Laws00:26:10

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

Craig interviews Eric Blaise, President of Headspace Marketing, about how Bill 96 will impact retailers with rules around signage on stores and other businesses. They also discuss language laws generally and how consumers are greeted in stores — and what the penalties might be for businesses in Quebec not complying. 

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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14 Jan 2021Opinion: Toronto/Vancouver Luxury Retail Changes00:17:30

This week Craig & Lee return for 2021 and discuss Vancouver's Alberni Street "Luxury Zone" and Toronto's Bloor Street "Mink Mile" for recent announcements of openings/closures.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. Luxury Brand Thom Browne to Open 2nd Canadian Storefront in Vancouver
  2. BRIEF: SEE Eyewear Exits Canada, LCBO Scores Coveted Corner Mink Mile Retail Space
  3. BRIEF: GAP Shuts All 3 Mink Mile Stores
  4. Luxury Multi-Brand Retailer ‘The Webster’ to Open 1st Canadian Store in Toronto’s Yorkville Neighbourhood
  5. German Skiwear Brand Bogner Opens ‘Winter Boutique’ on Toronto’s Mink Mile
  6. Major Optical Chain Secures Mink Mile Space at the ‘Best Retail Corner in Canada’

Retail Insider Mall Tours:

 

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14 Feb 2023Sonya Gill (THE LNK): Indie Brand Marketplace00:21:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

Craig Patterson, Founder and Publisher of Retail Insider Media, sits down with Sonya Gill, founder of the world’s first global fashion/beauty eCom marketplace to only represent ethnically diverse indie brands called THE LNK.

Gill explains how the innovative marketplace came about and how global indie brands are able to get into the Canadian market through online channels. Sustainability plays a big role and the future looks bright for the rapidly growing platform.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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04 Dec 2023Mark Ainley (Sense of Space): Optimizing Retail Spaces with Feng Shui00:16:20

Craig and Mark Ainley, a contemporary Feng Shui consultant and the founder of Sense of Space based in Vancouver. Ainley sheds light on the intricate interplay between design, colour, and functionality in retail spaces. He emphasizes the need to move beyond conventional perceptions of Feng Shui, showcasing its relevance in optimizing the layout and ambiance of homes, businesses, and, notably, retail establishments.

 

Mark Ainley

 

Ainley discusses his expertise in aligning the design of spaces with their primary functions, offering a blend of aesthetics and functionality. He dispels common misconceptions about Feng Shui, illustrating its application in creating spaces that resonate with individuals, whether they live, work, or shop there. The discussion delves into the impact of subtle design elements on customer behaviour, from the positioning of tables to the psychology of colour and the importance of maintaining an inviting exterior.

 

The conversation extends to the nuances of retail, exploring how small details like cleanliness, lighting, and signage play a pivotal role in attracting customers. Ainley draws from his experiences, including a fascinating observation of a store with a table angle affecting foot traffic. As the dialogue unfolds, the focus shifts to the significance of visual merchandising, the changing dynamics of window displays, and the role of technology in enhancing or detracting from the overall retail experience. Ainley concludes by urging businesses to prioritize the physiological welcome and call to action within their spaces, fostering an authentic and enjoyable shopping experience that goes beyond the convenience of online alternatives.

 

Interviewed this episode:

 

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25 Apr 2021Jeanne Beker: Future of Canadian Retail (Part 2)00:33:00

Retail Insider’s Editor-in-Chief Craig Patterson recently interviewed fashion icon Jeanne Beker in a two-part podcast. Ms. Beker was host of Fashion Television between the years 1985 and 2012 and the conversation includes a discussion of some of the most memorable moments, including exclusively announcing the retirement of iconic fashion designer Valentino.

Jeanne Beker captured the hearts and minds of Canadians by showcasing a glamorous world that Fashion Television also aimed to make accessible to the masses. Fast forward today and we see a democratization of designer brands in Canada and beyond.

Ms. Beker continues to be active in the media world including her current role as a host of Style Matters on TSC Today’s Shopping Choice.

Jeanne Beker Books

Jeanne is the author of six books, including:

15 Aug 2023Opinion: Yorkville Transformation With Kith & Other Upscale00:17:00

Craig and Lee discuss the exciting arrival of Kith, an international fashion brand known for its trendy streetwear, in the upscale Yorkville area of Toronto. The 10,000 square feet store will feature a unique ice cream bar concept called Kith Treats. This move is expected to attract a younger, affluent demographic and enhance Yorkville’s reputation as a high-end shopping destination. Other retail developments in Bloor-Yorkville are also covered in this episode.

 

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30 Aug 2021Christina Vandoremalen (RBC) and Doug Anderson (Peavy Mart): RBC Insight Edge00:20:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig speaks with Christina Vandoremalen, VP of Business Deposits and Treasury Solutions at RBC and Doug Anderson, President & CEO of Peavey Industries. They discuss RBC Insight Edge and how it helps support data-driven decision making for expanding retailers looking to gain local insights.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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13 Jul 2022Justin Cohen (Psycho Bunny): Canadian Store Expansion00:13:15

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

Craig sits down with Justin Cohen, Chief Commercial Officer of edgy menswear brand Psycho Bunny. They discuss the plans to open more Psycho Bunny stores in Canada as well as the fact that the brand could even be considered Canadian with its operations in Montreal.

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

08 Nov 2019Opinion: Harry Rosen Tower, True Outliers, Slow Fashion Entrepreneur and Expired Amazon Foods00:29:57

This week Craig & Lee talk about Harry Rosen Flagship Tower Proposal, True Outliers, Slow Fashion & Expired Amazon Foods.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by prisma construction: prisma construction is a leading retail construction specialist. we do development, rollouts management, project management plus, coordination and follow up. Retail Insider recently featured prisma in an article discussing the company’s expansion internationally, including its first project in China.

Discussed this episode:

  1. Harry Rosen Bloor Street Flagship to be Integrated into Massive Tower Proposal [Renderings]
  2. Edgy Luxury Canadian Brand ‘True Outliers’ Launches Highly Anticipated Outerwear Collection
  3. Alberta Entrepreneur Expands Unique Ethical Fashion Line Amid ‘Slow Fashion’ Movement

 

Discussed this episode:

 

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29 Jul 2022Opinion: Pret a Manger Launch Could Have Been Better?00:14:00

~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

 

This week Craig and Lee discuss Pret a Manger’s entry into Canada via A&W. Lee, who lives in Vancouver, discusses what he experienced at the Vancouver combined A&W/Pret location and the discussion turns to whether or not a full standalone Pret a Manger would have made more sense for the first Canadian pilot.

 

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

 

Retail Insider content discussed this episode:

 

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13 Mar 2020Mark Ainley: Retail Flow analyst00:15:59

An off-schedule podcast interview with Mark Ainley, a retail flow analyst and consultant from Sense of Space in Vancouver. Mr. Ainley discusses the flow of retail and how physical spaces can be more welcoming to customers. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Interview Details:

  1. Mark Ainley, Principal & Consultant (LinkedIn)
  2. Sense of Space Contemporary Feng Shui

 

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18 May 2023Opinion: Nordstrom Rack Closes Canadian Stores00:14:00

~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

 

Craig and Lee chat about Nordstrom Rack as it exits its Canadian operations. Some stores were doing better than others -- and the retailer's strategy to carry fewer high-end and exciting brands is partly to blame for Canadian apathy. 

 

Retail Insider content discussed this episode:

  

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

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11 Jun 2021Opinion: HBC Downsizing Downtown Flagships00:15:00

This week, Craig and Lee talk about Craig’s analysis on The Hudson’s Bay Company’s potential redevelopment plans for its flagship locations in Canadian downtowns. Is it a good strategy or missed opportunity?

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

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19 Jul 2021Opinion: Gucci Relocates in Downtown Vancouver00:14:30

Craig and Lee talk about Vancouver's Gucci in Fairmont Hotel Vancouver expanding into the Omega space, Gucci temporarily moving onto Alberni Street, and Omega's new location within the Fairmont Hotel Vancouver.  

**Podcast Sponsor (Adyen): From in-store to in-app, unify your payments data across channels. Business. Not Boundaries [Read more]

The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

 

Subscribe, Rate, and Review our Retail Insider Podcast!

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20 Dec 2019Opinion: Apple MegaStore Opens, Brenton & Co, St. John and Daniel Wellington00:21:58

This week Craig & Lee talk about the opening of Apple’s massive store at CF Toronto Eaton Centre, bespoke tailoring trend at Brenton & Co, the opening of the St. John flagship on Toronto’s Mink Mile and watchmaker Daniel Wellington’s entrance into the Canadian marketplace with plans for a national expansion.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by Oberfeld Snowcap: Founded 40 years ago, Oberfeld Snowcap is a full-service real estate and retail advisory firm that focuses on retail tenant representation, strategic planning, property and project leasing, as well as real estate investment sales.

Discussed this episode:

  1. Apple Opens Massive Store at CF Toronto Eaton Centre [Photos]
  2. Unique Bespoke Tailor ‘Brenton & Co’ Opens Yorkville Storefront
  3. St. John Flagship Store Opening Indicates Confidence in Toronto’s ‘Mink Mile’ [Photos]
  4. Swedish Watch Brand 'Daniel Wellington' Opens 1st Standalone Canadian Store [Photos]

 

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31 Oct 2019Opinion: Shoppers Drug Mart, Amazon Business and Under Armour00:31:57

This week Craig and Lee talk about Shoppers Drug Mart, Amazon Business and Under Armour.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by Oberfeld Snowcap: Founded 40 years ago, Oberfeld Snowcap is a full-service real estate and retail advisory firm that focuses on retail tenant representation, strategic planning, property and project leasing, as well as real estate investment sales.

Discussed this episode:

  1. Shoppers Drug Mart Pilots In-Store Dental Centres Amid National Wellness Expansion
  2. Amazon Launches ‘Amazon Business’ in Canada and Competitors Should be Concerned
  3. Sportswear Brand ‘Under Armour’ Launches Canadian Store Expansion with 1st Location

 

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01 Jun 2020Venkat, Innes: 'Rise Again Retail' and David Sobey Centre for Innovation in Retailing and Services00:23:58

An off-schedule podcast discussion with Ramesh Venkat and Mark Innes from David Sobey Centre for Innovation in Retailing and Services. Mr. Venkat and Mr. Innes discuss the latest research for Canadian retailer responses to COVID-19 and the Rise Again Retail virtual executive education program at the David Sobey Centre for Innovation in Retailing and Services.

 

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14 Dec 2023Scott Mulligan (CDNGlobal): Expansion Strategies Revealed00:07:34

Craig and Scott Mulligan, Managing Partner and Broker of Record at CDN Global, discuss an overview of CDN Global's recent expansion into the Toronto market through a successful merger with Ellington Partners Corporate Real Estate Advisors. The discussion unveils the unique position of CDN Global as a boutique brokerage, emphasizing its ownership structure and empathetic approach to client services.

 

The conversation delves into the challenges of the industrial space, shedding light on the increasing demand driven by the surge in e-commerce. Scott analyzes the tight industrial market conditions, with a mere 1 percent vacancy rate, and speculates on potential corrections in rental rates. The dialogue explores CDN Global's plans to actively grow its existing industrial business while expressing a keen interest in acquiring a team to lead the CDN Global retail group, recognizing the interconnectedness of retail and industrial sectors.

 

Scott also shares insights into recent notable deals, highlighting CDN Global's involvement in the sale of a building and land in Sheridan Park, emphasizing their active role in the life sciences sector. The conversation concludes with Scott expressing excitement about the merger and CDN Global's national representation, reinforcing their commitment to providing premium service to clients across Canada.

 

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04 Jan 2022Stefanie Hill (Stefani's): Luxury Retail and New Store: Part 100:20:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Stefani discusses the expansion of Stefani's to Palm Beach. 

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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09 Aug 2023Opinion: Londonderry Mall Evolution and HBC Retention00:15:45

Craig and Lee discuss the transformation and new additions at Londonderry Mall in Edmonton, including a passport office, Shoppers Drug Mart BeautyBOUTIQUE, and a downsized Hudson’s Bay store with a potential outlet concept. They explore how the mall caters to the diverse local community with relevant amenities and retailers.

 

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11 Feb 2021Marcelle Rademeyer (Beauleigh): Canadian Retail Pre and Post COVID00:36:01

An off-schedule podcast discussion with Marcelle Rademeyer, Founding Partner at Beauleigh Retail Consultants. Craig and Marcelle discuss what was happening in retail prior to the pandemic, and what the future holds as new tenants secure retail spaces across Canada.

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17 Mar 2020Opinion: COVID-19, Early Retail Impacts and Upcoming00:22:58

This week Craig & Lee talk about COVID-19 and the early impacts on the Canadian retailers and landlords.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Oberfeld Snowcap is a full-service real estate and retail advisory firm that focuses on retail tenant representation, strategic planning, property and project leasing, as well as real estate investment sales.

Discussed this episode:

  1. Stores Close and Malls Reduce Hours in Canada Amid COVID-19 Pandemic

 

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24 May 2022Michael Binetti: Toronto’s Retail History01:02:29

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

Craig has an animated conversation discussing the history of retail in Toronto with Michael Binetti, who hosts Jane’s Walks. Binetti begins by discussing the first store in Toronto, followed by how a department store row developed on King Street East that gave way to Simpsons and Eaton’s opening further up on Queen.

 

Interviewed this episode:

  • Michael Binetti, Supervisor, Service Design (Transit) at Durham Region (The Regional Municipality of Durham)

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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15 Nov 2019Opinion: KitKat Chocolatory, Food Halls, Holts/Tokyo Smoke, Nordstrom/Max Mara and Sport Experts00:29:57

This week Craig & Lee talk about the Kit Kat’s highly experiential retail concept, the rise of the food hall phenomenon in Canada, Holt Renfrew's collaboration with Tokyo Smoke, Nordstrom's collaboration with Max Mara and Sport Experts’ latest store opening in Quebec.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Sponsored by JLL Canada: What’s your ambition? Visit JLL.ca to see how JLL Canada is here to create rewarding opportunities and amazing spaces around the globe where people can achieve their ambitions.

Discussed this episode:

  1. KitKat Opens Innovative First-in-Canada Experiential ‘Chocolatory’ Retail Concept [Photos/Video]
  2. BRIEF: Food Hall Opens in Quebec City, 350-Year-Old Fur Company Files for CCAA (Galeries de la Capitale food hall, Holt Renfrew and Tokyo Smoke collaboration, Nordstrom and Max Mara) including references to Upscale Alberta-Based ‘Sunterra Market’ Grocery Concept Looks to Expansion with Newest Store
  3. Sports Experts Opens Largest Experiential Flagship at Quartier DIX30 [Photos]

 

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26 Mar 2024Leblanc (Simons): Halifax store and ongoing expansion00:21:09

Craig Patterson and Bernard Leblanc, President and Chief Executive Officer at La Maison Simons, discuss the opening of Simons’ new store in Halifax, marking the Quebec City-based retailer’s first venture into the Atlantic provinces. Leblanc shares insights into the $20 million investment and the store’s design, which pays homage to Halifax’s maritime heritage and the Simon family’s roots, with architectural elements inspired by the Bluenose and sails referencing Simons family history. The store expansion reflects Simon’s ambition to bring its brand coast to coast, offering a unique shopping experience that blends local heritage with the retailer’s distinguished architectural style.

 

The conversation shifts to the rationale behind selecting Halifax for Simon’s 17th store. Leblanc highlights Halifax’s status as a dynamic and rapidly growing city with a diverse clientele, including a significant student population and visitors from neighbouring provinces. The strategic location within a major shopping centre aims to cater to the broader Atlantic region, further cementing Simon’s presence in the Canadian retail landscape.

 

Patterson and Leblanc finally delve into Simon’s broader retail strategy, discussing the significant portion of sales now coming from e-commerce, while also acknowledging the strong return to physical store shopping post-pandemic. Leblanc emphasizes a unified commerce approach, prioritizing seamless customer experiences across all platforms. The discussion concludes with future prospects for expansion and the potential for more Simon’s stores in major Canadian cities, underlining the company’s patient yet ambitious growth strategy and its commitment to serving diverse customer needs across the country.

 

Episode Sponsor: 

  • Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.

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This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.

 

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11 May 2023Randy Harris (Trendex North America): International Retailers And Canadian Success00:31:30

~ If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

 

Craig and Randy Harris, President and Founder of Trendex North America, discuss the success of international retailers entering the Canadian market at a challenging time for the economy. That includes Nordstrom exiting Canada, and some success stories.

 

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10 Mar 2023Martin Moriarty (Marcus & Millichap): Future Of Vancouver Nordstrom00:18:25

~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

 

Craig sits down with Martin Moriarty, Senior Vice President at Marcus & Millichap, to discuss the departure of Nordstrom store in CF Pacific Centre in Vancouver. The conversation includes a discussion of what could be done with the space, the revitalization of Granville Street, and how things are in terms of retail leasing in downtown Vancouver.

 

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05 Jan 2021Natalie Bibeau (NATA PR): Skills to Survive 202000:29:00

An off-schedule podcast discussion with Natalie Bibeau, President at NATA PR. Craig and Natalie discuss skills and education retailers may need to successfully emerge from a troubled 2020.

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Learn how to combine PR with social media to reach your clients and easily boost your SEO and sales. Find out about the next training sessions here : www.natapr.com/en

 

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29 Nov 2019Opinion: Williams Sonoma and Aéropostale00:16:58

This week Craig & Lee talk about the Williams Sonoma exiting Quebec and Aéropostale’s re-entrance into Canada.

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Upcoming ‘Special Edition” interview with the President of Swimco, Lori Bacon: Watch for this weekend’s podcast release of Craig’s one-on-one interview with Swimco’s president, Lori Bacon.

Discussed this episode:

  1. Williams Sonoma to Exit Quebec Amid Multiple Store Closures in Canada 
  2. US Retailer Aéropostale to Re-Enter Canada with Aggressive Growth Strategy

 

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15 Feb 2024Opinion: Oakridge Welcomes New Vancouver Luxury Retailers00:14:52

Craig and Lee discuss Oakridge Park's transformation into a luxury retail hub, as revealed in their latest podcast. The announcement includes a mix of luxury and upper contemporary brands, such as Christian Louboutin, Miu Miu, Alexander Wang, Maison Margiela, and Versace, marking a significant upscale shift for the shopping center. With about 20% of its retail space dedicated to luxury brands, Oakridge is set to become an exclusive mall attracting wealthy clientele. Craig shares insights from Crystal Burns of Quad Real, emphasizing the strategic positioning of Oakridge Park in Vancouver's retail scene.

 

The podcast delves into the unusual strategy of announcing retailers in batches, a rare occurrence in Canada according to Craig's experience. He compares Oakridge's approach to Royal Mount in Montreal, noting the significance of such announcements in today's retail market. The discussion extends to the introduction of new-to-market brands and the implications for Vancouver's luxury retail landscape, highlighting the city's capacity to support this influx of high-end retailers.

 

Craig and Lee further explore the presence of existing brands in downtown Vancouver and their expansion to Oakridge, including Louis Vuitton, Prada, and others. They ponder the future of luxury retail in Vancouver, considering the potential for market share shifts between downtown and Oakridge. With excitement, Craig anticipates future announcements and the development's impact, drawing parallels with Royal Mount in Montreal. The conversation concludes with optimism for Oakridge Park's contribution to Vancouver's status as a luxury retail destination, eagerly awaiting the project's completion and the arrival of new retailers.

 

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This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.

 

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31 Oct 2023Insights on Overcoming Retail Technology Challenges in an Interview with La Vie en Rose and GoCo [Interview]00:16:50

Craig has a discussion with Eric Champagne, CIO of La Vie en Rose, and Benoit Simard, President of GoCo. They discuss the key challenges facing the retail industry, with a strong focus on La Vie en Rose's digital transformation with the support of GoCo by TELUS. Champagne highlights three critical challenges: the need for robust cybersecurity, the rapid evolution of technology, and the competitive workforce landscape. He emphasizes the importance of staying focused on maximizing the value of existing technology before adopting new solutions, dispelling the myth that IT is expensive, and encouraging IT leaders to get involved in the business.

 

Champagne further details La Vie en Rose's technological investments, including transitioning from on-premises systems to a fully SaaS cloud-based environment. The company has not only updated its ERP and point of sale systems but has also empowered the business units with more control over their technology. Champagne credits GoCo for its role in ensuring connectivity, offering redundancy, and simplifying contract negotiations.

 

Benoit Simard, President of GoCo, provides insights into the company's role in the retail industry, offering managed network services, security, and unified communication. He discusses the technological challenges retailers face, such as supporting IoT applications, video analytics, and addressing cybersecurity risks. Simard emphasizes GoCo's unique position as a multi-carrier service provider and its ability to ensure faster, reliable connectivity, strong LAN/Wi-Fi infrastructure, and enhanced security measures. CEOs seeking digital transformation are advised to prioritize understanding their business's specific needs, embrace modern technology's value, and actively engage in their business operations to foster collaboration and success between IT and the business units.

 

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03 Apr 2024Opinion: Yorkville Harry Rosen Moves About In Yorkville00:20:01

Craig and Lee discuss the relocation of Harry Rosen’s flagship store from 82 Bloor Street West to 153 Cumberland Street in Toronto’s upscale Yorkville neighborhood. This move from its long-standing Bloor Street location represents a major development in the city’s retail scene. The store’s design features will include a three-floor layout and expanded back-of-house operations, which are part of Harry Rosen’s evolving retail strategy. The relocation is seen as a transformative moment for Yorkville, further establishing it as a luxury retail hub.

 

They also touch upon the broader implications of this move for Yorkville and Bloor Street’s retail dynamics. The conversation highlights the influx of luxury brands into the area, including new and expanding stores like Bulgari and Lululemon, and the role these developments play in attracting more foot traffic and elevating the shopping experience.

 

The historical context of Harry Rosen’s establishment and its founder’s legacy in Canadian menswear is explored in the conversation. From its origins in 1955 to the passing of its founder in 2023, Harry Rosen has been instrumental in shaping men’s fashion in Canada. The discussion concludes with reflections on the store’s past locations and the evolution of Toronto’s retail environment over the decades.

 

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  • SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.

 

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21 Apr 2020Newbury, Gray, Minakakis: COVID Impact on Canadian Retail00:35:27

An off-schedule podcast panel discussion with retail industry experts Gary Newbury, David Ian Gray and George Minakakis. Mr. Newbury, Mr. Gray and Mr. Minakakis discuss the impact of COVID-19 on Canadian retailers, and what the future might hold. 

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06 Dec 2019Opinion: Ladurée Downtown Toronto, Hammam Spa by Céla and Summerhill Market00:18:58

This week Craig & Lee talk about the opening of Ladurée in downtown Toronto and how it’s different, the Hammam Spa by Céla’s experiential addition to Toronto’s Bayview Village, and the third Summerhill Market opening in Toronto as the company looks to open a fourth amid a strategy of buying store real estate outright. 

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Sponsored by Oberfeld Snowcap: Founded 40 years ago, Oberfeld Snowcap is a full-service real estate and retail advisory firm that focuses on retail tenant representation, strategic planning, property and project leasing, as well as real estate investment sales.

Discussed this episode:

  1. Ladurée opening in downtown Toronto, and related articles:
  2. Stunning 13,000 Square Foot ‘Hammam Spa by Céla’ Opens at Bayview Village [Photos]
  3. Summerhill Market Expands Unique Grocery Concept with 3rd Store and Plans for a 4th [Photos]

 

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01 May 2023Sarah Power (INLAND): Pop-Up Retail00:17:04

~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~

 

Craig speaks with Sarah Power, Founder and Creative Director of INLAND, about the new Canadian designer marketplace launching later this week. The conversation also includes a discussion of experiential pop-up retail and its benefits.

 

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25 Jul 2024Dustin Fuhs (Retail Insider): Farewell To Retail Insider Editor-In-Chief00:15:32

Craig and Dustin Fuhs, Editor-in-Chief at Retail Insider, discuss nearly four years of retail industry evolution during Fuhs’ tenure with the publication. They reflect on the significant impacts of the COVID-19 pandemic, which brought about numerous challenges such as lockdowns, bankruptcies, and rapid adaptations within the retail sector. Fuhs shares insights into how Retail Insider managed to navigate through these turbulent times by staying flexible and responsive to the changing needs of their readership.

 

Throughout the conversation, Fuhs highlights several memorable stories and milestones, including the closures of major retailers including the Disney Store, Nordstrom, and Target. He recounts the secretive and strategic nature of their work, from holding exclusive news about IKEA’s downtown Toronto store to the expansion of Indochino under Drew Green’s direction. The discussion also covers the rise of experiential retail, with examples like Tesla and Apple stores, and Fuhs’ passion for immersive retail experiences.

 

As Fuhs prepares to step down from his role, he reveals his future plans, including the launch of his new venture, The Immersive Lab, which focuses on creating unique retail and experiential environments. He expresses his gratitude for the relationships and experiences gained during his time at Retail Insider and looks forward to continuing to contribute to the industry in new ways. Patterson and Fuhs conclude by emphasizing their ongoing commitment to staying connected and discussing the ever-evolving landscape of retail.

 

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11 Oct 2023Johanne Marcotte (JLL): Navigating Property Management Trends00:18:56

Craig and Johanne Marcotte, Executive Vice President, Portfolio Management, Retail at JLL Canada, discuss property management trends, emphasizing the importance of a global network, sustainability, and adapting to changing tenant expectations and technology. They delve into JLL’s approach to navigating these trends, offering insights for property owners and investors.

 

Property management has evolved from merely overseeing spaces to curating experiences, with a focus on health and well-being. Johanne highlights the challenges posed by regulatory variations in sustainability efforts. She emphasizes the need for a nuanced approach, prioritizing people, technology, and sustainability to excel in property management.

 

JLL’s extensive expertise and global network enable them to deliver exceptional results for their clients, promoting trust, transparency, and execution.

 

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17 Jan 2024Lisa Hutcheson (JCWG): Ebeltoft Group's Retail Innovations Book00:28:31

Craig and Lisa (Phillips) Hutcheson, Managing Partner at J.C. Williams Group, discuss insights gathered in the Ebeltoft Group's newly released Retail Innovations 19 book. They highlight the role of sustainability in modern retail, both as an environmental concern and as a foundational element in business models. From Canadian initiatives like Good Foot Delivery, promoting employment for neuro-diverse communities, to France's Fresh focusing on local, organic produce, they illustrate how sustainability is being integrated in diverse retail formats globally. 

 

The conversation then shifts to enhanced consumer experiences, demonstrating the resurgence of physical stores but with a twist. They discuss examples like Suso Skate Co's roller rink pop-ups in shopping centres and Shanghai's Ultraviolet restaurant, which offers a multi-sensory dining experience. These examples underscore the retail sector's innovative approaches to creating memorable, immersive customer experiences. Hutcheson also touches upon the importance of combining online and offline aspects to enhance customer engagement and convenience. Patterson and Hutcheson then delve into the theme of operational efficiency in retail. 

 

They discuss examples like Sweet Green's automated salad preparation in Chicago and Just Cuts' streamlined haircutting services in Australia, showing how technological integration is optimizing retail operations. These examples highlight the industry's response to modern challenges, including labor shortages and the demand for quick, efficient service. The discussion concludes with a forward-looking perspective on how these innovations might shape the next 50 years of retail.

 

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30 Jul 2021Michele Bailey (Blazing Group): Gratitude's Impact on Businesses00:23:01

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Michelle Bailey, Founder & CEO at The Blazing Group, discuss her new book “The Currency of Gratitude” and lessons that retailers can use in organizational training and overall operations.

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The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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21 Jun 2021Anjli Patel and Gurpreet Ahluwalia (Holt Renfrew): Holt Renfrew and Canadian fashion00:33:00

This week, Craig speaks with fashion icons Anjli and Gurpreet, discussing fashion in Canada as they begin working with Holt Renfrew as style consultants. The conversation includes a conversation about diversity as well as what we’ll be wearing as people begin to socialize in public again.

**Podcast Sponsor:  Salesforce virtual “The Future of Retail is Now” event on June 22, 2021 featuring an exclusive fireside chat with Brian Solis. [Register Here]

 

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21 Feb 2023Opinion: Will Zellers 2023 Reboot Be A Success?00:13:50

~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

 

Craig and Lee talk about Zeller’s brand reboot in 2023, including the new shop-in-stores currently under construction within Hudson’s Bay stores as well as the introduction of food trucks with some favourites from the past. Will it be a success, or will Canadians be disappointed with what’s to come?

 

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21 Jul 2023David MacMullen (Drop Spot): Vintage Fashion and Sustainable Retail00:13:13

Craig and David MacMullen, Co-Partner at Drop Spot Vintage discuss the journey of building Drop Spot Vintage, a vintage clothing store in Hamilton, Ontario. They delve into the expansion of the business, including the opening of a second location and a dedicated warehouse for online sales and wholesale. They explore the challenges of sourcing inventory, the types of merchandise available, and the growing demand for sustainable fashion. The conversation highlights the impact of the sustainability movement on the resale market and the future vision of Drop Spot Vintage, including potential new stores and expanding their event brand.

 

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23 Jun 2020Opinion: CHANEL Downtown Calgary Expansion00:18:30

This week Craig & Lee talk about luxury retail Calgary, including the new street-level CHANEL boutique in the city’s downtown core. The discussion touches upon the history of CHANEL boutiques over the past decades, Holt Renfrew’s positioning of the concession and the strategy involved by the luxury retailer. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. CHANEL Opens Impressive Street-Facing Calgary Boutique [Photos]
  2. Holt Renfrew Exits Downtown Edmonton Store After 70-Year Run [Analysis]
  3. Louis Vuitton Sees Weekend Crowds with Calgary Opening [Photos]
  4. Calgary Luxury Retail Split as Suburban Mall Seeks Dominance 

 

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02 Dec 2022Neill Ashe (RBC) and Troy Skinner (Martin Motor Sports): PayPlan by RBC00:14:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~

 

RBC has launched a new buy now pay later platform called PayPlan by RBC. It is already getting tremendous reception from retailers.

Craig interviews two special guests: Neill Ashe, Senior Director, Payments & Commerce at RBC, who talks about PayPlan by RBC and how it functions. Craig then speaks with Troy Skinner, Parts Asset Manager at Martin Motor Sports, about how the retailer is seeing success with PayPlan.

For more information on PayPlan by RBC, visit: rbcroyalbank.com/payplan/

 

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The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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08 Mar 2022Courtney Watkins (Mine & Yours): Founder Discusses Retail Expansion00:12:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and Courtney discuss how she started her business in Vancouver almost a decade ago, the opening of her newest store, and plans to expand her luxury resale business into Toronto’s Yorkville area this year. 

 

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The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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03 Jun 2020Lynda Murray (ShipperBee): Uber-Like Deliveries00:12:29

An off-schedule podcast discussion with Lynda Murray, the Chief Marketing Officer at ShipperBee. Ms. Murray explains how ShipperBee transforms parcel delivery without changing consumer behaviour while improving or customers business results, customer experience and our environment.

 

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14 Jun 2021David Goldman (Boys'Co): Retrospective Upon Closure00:29:30

This week, Craig and David discuss the 75 year fashion legacy of family-owned Murray Goldman, including the 37 year run of iconic Vancouver-based menswear retailer Boys'Co which will shut down at the end of this year. Despite the sad news, it's a positive conversation with a lot of history and gratitude. 

 

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11 Aug 2023Dean Davidson (Dean Davidson): Jewelry Brand Success from the Beginning00:06:48

Craig and Dean discuss the inspiring journey of Dean Davidson‘s jewelry brand, from its humble beginnings as a hobby to becoming a successful line carried by prestigious retailers like Holt Renfrew.

They delve into the design process, materials used, and future plans, including the possibility of expanding into homeware. Dean shares insights into his demographic, awards, and the opening of his first physical store in Toronto.

The interview reveals the brand’s global distribution, carried by major names in the industry. They wrap up with Dean’s vision for the future, focusing on further expansion and introducing homeware to their retail boutiques.

 

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23 Nov 2023Suzanne Sears (Best Retail Careers): Ontario's Salary Disclosure Legislation00:13:27

Craig and Suzanne Sears, CEO and founder of Luxury Careers Canada, discuss Ontario’s salary disclosure legislation. Suzanne provides valuable insights into the origins of this legislation, its initial cancellation by the Ford government, and its recent revival. The conversation delves into the legislation’s primary intent – addressing the gender pay gap and fostering diversity, equity, and inclusion within the retail sector.

 

The discussion further explores the potential repercussions for retailers, who may now be compelled to disclose salary ranges in job postings. Suzanne highlights the concerns within the industry, including the possibility of companies exploiting broad pay bands to avoid transparency. Craig raises the question of whether this move towards salary disclosure will indeed lead to increased costs for retailers and a necessary adjustment in employee compensation.

 

Shifting gears, the conversation touches on a fascinating trend in the employment landscape – the return of baby boomers to part-time retail positions. Suzanne sheds light on how this demographic, driven by the need for supplemental income amid rising costs of living, is becoming an untapped talent pool for retailers. The duo discusses the advantages and challenges associated with hiring older individuals, emphasizing the potential benefits for both employers and experienced part-time workers.

 

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22 Sep 2021Suzanne Sears (Best Retail Careers): Vaccine Passports and Retail00:25:00

~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~

Craig and industry recruiter Suzanne Sears of Best Retail Careers Int’l. discuss why many retailers in Canada are demanding staff are vaccinated while also supporting vaccine passports. 

 

Interviewed this episode:

 

The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weekly podcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.

 

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23 Aug 2023Marco Revah (Consumer Distributing): Revival of An Innovative Retail Concept00:19:37

Entrepreneur Marco Revah has plans to revive the once-iconic Consumers Distributing brand. Closed for over a quarter-century, Consumers Distributing was known for its pioneering retail model. Revah, a seasoned retail veteran, aims to breathe new life into the brand with an updated concept, Consumers Distributing 2.0, designed to cater to modern consumers and their changing shopping preferences.

 

Founded in 1957, the original Consumers Distributing quickly became a staple in Canadian shopping culture. The retailer’s unique approach allowed customers to browse products in-store or order from catalogs, with goods not already in-store being delivered to their doorstep. This innovative concept was revolutionary for its time, offering a wide array of products including electronics, furniture, appliances, and toys. However, the original brand faced challenges due to its limited product availability over time, which Revah says that he aims to tackle with his ambitious project.

 

Revah, a seasoned entrepreneur with a rich history in the retail industry in Canada and the US, has acquired the rights to the Consumers Distributing name. With a fresh approach, Consumers Distributing 2.0 will reimagine the retail experience by collaborating closely with third-party distributors to ensure products are readily available and directly shipped to customers. This move is a strategic response to the current dominance of e-commerce giants like Amazon and Alibaba.

 

The heart of Consumers Distributing 2.0 lies in its blend of the digital and physical. Revah envisions large “big box” showrooms of up to 300,000 square feet that provide customers the opportunity to interact with products before making a purchase. These showrooms, housed in former retail spaces such as Nordstrom stores in Canada, will serve as touch-points for customers seeking a tactile shopping experience. Additionally, the brand will offer an online platform where distributors can showcase their products, creating a comprehensive shopping ecosystem.

 

For physical stores, Revah says he’s interested in speaking to landlords Cadillac Fairview and Oxford Properties about occupying former Nordstrom spaces. He’s also interested in former JC Penney and Macy’s locations in the US for Consumers Distributing. 

 

Revah’s innovative approach extends to the membership model he plans to introduce. For a one-time fee of $89, members will gain access to a range of benefits, including a 5% discount on purchases and complimentary refreshments while shopping. In a departure from traditional warehouse clubs, Consumers Distributing 2.0 will welcome all customers without membership checks at the entrance, ensuring inclusivity.

 

While Consumers Distributing 2.0 is gearing up for its revival, Revah’s expansion strategy targets major Canadian cities like Montreal, Toronto, Calgary, Edmonton, and Vancouver. The aim is to establish these cities as launchpads for Consumers Distributing showrooms, leveraging existing retail spaces for optimal impact. As the venture gains momentum, Revah remains open to considering purpose-built buildings for future expansion.

 

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

09 Apr 2021Adam Sturrock (Amplience): Retail Agility00:21:01

An off-schedule podcast discussion with Adam Sturrock (VP of Product Marketing at Amplience). Craig and Adam discuss the importance of agility to the future of retail. 

“Everyone says bricks and mortar is dying. I say it just has to evolve,” says Adam. Part of that evolution is the device sitting in everyone’s pockets – the smartphone. Everything is already in place, retailers just need to harness the right technology to really connect with their customers and enrich their experiences, whether they’re shopping online or walking into their physical stores.

A big part of the technology and infrastructure needed will be headless commerce. It provides the business agility retailers need to adapt quickly and proactivity implement change to gain a competitive edge.

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

08 Jul 2020Opinion: Holt Renfrew Ogilvy in Montreal Opens All Floors00:21:28

This week Craig & Lee talk about the opening of the massively renovated Holt Renfrew Ogilvy luxury department store in Montreal. The discussion flows through the building from main floor luxury brand concession hall through to footwear, jewellery and upstairs to the personal shopping and Tudor Hall on the fifth floor. 

Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.

Discussed this episode:

  1. Holt Renfrew Ogilvy Opens All 6 Retail Levels in Montreal [Photos] (July 2020)
  2. Holt Renfrew Ogilvy’ Unveils 2 Renovated Floors Amid Massive Luxury Store Expansion [Photos] (April 2019)
  3. Chanel Opens Stunning Bi-Level Boutique in Montreal [Photos] (November 2019)

 

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