The Resilient Journey (Mark Hoffman)

This week’s guest calls himself a thorn in the side of the resilience industry. He doesn’t believe in documented plans, leveraging Mike Tyson’s quote – “Everybody has a plan until you get punched in the face.”   Simply put, heeees baaaack!

Hello everyone and welcome to episode 158 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, resilience antagonist Mark Armour joins the podcast to talk about how to prepare and empower organizations without using documented business continuity plans. He believes organizations can have a great deal of capability without a plan. For him, our industry focuses too much on documentation and not enough on capability.

Mark and Mark talk about the difference between plans and planning.  And they discuss the difference between capability and compliance.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

On December 4th, UnitedHealthCare CEO Brian Thompson was tragically shot and killed outside a Manhattan hotel. The incident has raised questions about the adequacy of corporate security protocols. And this week’s guest is a subject matter expert.

Hello everyone, and welcome to episode 164 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we want to talk about corporate and executive security in the light of the tragic shooting of Brian Thompson. We are joined by Doug Farber, CEO of a boutique security consulting company called Horsepower Advisors. Doug and Mark talk about the need for situational awareness, the importance of using predictive intelligence and why security must be something we think about around the clock. Doug explains his all hazards approach to building a security profile, and discusses his use of people, process and technology.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hey, how’s the weather? Do you think it will rain? Is it hot enough for you? You know, it’s not the heat, its the humidity. Everywhere you turn, people are talking about the weather. The thing is – everyone talks about the weather, but nobody does anything about it.

Hello everyone and welcome episode 129 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are pleased to welcome Staci Saint-Preux to the Resilient Journey as we begin a two-part polycrisis podcast event. Mark and Staci talk about climate change, severe weather and even tacos!

Climate change is an active player in the polycrisis world. Staci explains the impact that severe weather could have on your supply chain. She adds that our infrastructure isn’t equipped to handle the weather that’s coming.

And yes, she says it’s time for those of us in the resilience industry to do something about it. We can start by preparing for the weather we are already experiencing.

There’s even a weather-related conversation about tacos and the 2024 Atlantic hurricane season that you won’t want to miss.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

As resilience professionals we spend time each day thinking about and working to make sure our organizations are able to withstand a disruption. But, do we give the same consideration to our own careers?

Hello everyone, welcome to episode 54 - as the Resilience Think Tank presents the Resilient Journey podcast!  Today I’m joined by industry leader, hiring and data research pro Cheyene Marling.

This week Cheyene and I cover everything from how to prepare for a day you hope never happens, quiet quitting – from a couple of different points of view and what the business continuity and resilience industry looks like right now.

• Is it time to make a move?
• What about remote working?
• How are salaries doing in our industry?

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Are you willing to be vulnerable? Are you able to open up and talk about things that are troubling you? Are you willing to listen to those around you to help someone lighten their load? Both of these things help us to be more resilient.

Hello everyone, welcome to episode 59 - as the Resilience Think Tank presents the Resilient Journey podcast! 

I’m joined by Andrew Owlett, security leader and career coach – and today we’re exploring how Andrew is navigating his resilient journey while dealing with PTSD.

Listen as Andrew and I talk about being vulnerable and how it can help you be a better leader, what to listen for to identify when someone else is struggling and why checking in with those around you is so important.

It’s a good reminder that when it comes to those around you at work, you never really know what someone else is going through.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Sometimes a small investment of time can reap huge benefits. Taking a few minutes to reflect gratitude or to work out, or to listen to today’s guest drop some solid advice for being successful at work.

Hello everyone, welcome to episode 53 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I have some excellent advice for everyone.

My guest this week has her roots in homeland security and has transitioned to the private sector in various roles related to resilience and crisis management. I’m joined by Tina Klaskala and we’re talking what it takes to successfully lead as a woman working in a male dominated industry. Listen as Tina and I discuss:

• Why it’s time to flip the script
• The importance of being committed and tenacious
• How to be your authentic self, even though you’re imperfect

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Recently I posted a poll on LinkedIn asking people how much attention they pay to the BCI Competency Framework. Over half of those who responded said they either didn’t use it or didn’t know what it was.

Hello everyone, welcome to episode 64 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by a shining star in the continuity and resilience industry Susie Ansary

Susie and I talk about her fantastic session in London at BCI World and something that surprised her about resource usage during her workshop.

We talk about the importance of the BCI Competency Framework and the benefits of self-assessment. Susie talks about using the framework to build strengths that will make you more effective as a resilience professional and explains that the competency framework isn’t something you should think about only when you want to get to that next BCI membership level.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

When you say "Hey, Siri" out loud (and the option is enabled), the virtual assistant will start listening to your commands. The problem is: saying “Hey Seriously” or “A City” – can also trigger the prompt– and this week’s guest wondered – what data is being collected and how is it being used?

Hello everyone, and welcome to episode 172 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re going beyond the firewall as we’re joined by cybersecurity and privacy expert, Jason Rowe.

What we love about Jason is we get to leverage his skills to allow the rest of us to understand how technology can affect us on a daily basis. Jason tells us that technology is exciting – but we need to slow down and understand what data we’re giving away.

Jason explains how Apple noticed the “hey Siri” debacle and what happens with the conversations they collect when you trigger that prompt.

And Jason gives us all practical advice on things we need to consider when using AI tools.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Do you think business continuity is boring? How are you dealing with the risk of war, global fuel and energy crisis, inflation, supply chain disruption, cyber crime, climate change, extreme weather, economic stagnation, and heaven forbid any of these things happen simultaneously?

Hello everyone and welcome to episode 116 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by another resilience A-Lister as powerhouse Ratna Pawan joins the podcast.

Ratna shares her experience in the risk and resilience world and tells us that the old school approach to business continuity planning is “child’s play” compared to what we should be focusing on today. She talks about simultaneous risk and she recommends resilience professionals need to up their game, be fluid on their feet and have plans that are responsive to multiple events.

We talk about how essential it is that we collaborate with professionals in adjacent disciplines.

And somehow, Alex Fullick ends up as part of this episode. What is going on around here?

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week’s guest uses the concept of a journey as a core message in his approach to resilience and he feels we should “consider resilience a journey through a complex program”. But he also says, every journey needs a roadmap.

Hello everyone and welcome to episode 138 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by best selling author, and Goodyear Director of Global Business Continuity - Mike Janko.

In this episode Mike and Mark talk about the need for benchmarking by building a program scorecard. Mike says you can’t improve what you can’t measure – and the real value comes in understanding how well you execute your plans and how resilient you really are.

Mike explains his phrase “Lead, Follow and Guide the Way”.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

October is cybersecurity awareness month and recently the Resilience Think Tank hosted a free webinar on cyber resilience. This week’s episode features the highlights of the webinar – and trust me, we brought in the big guns to talk about this important topic.

Hello everyone and welcome to episode 106 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Michael Perdunn of Cyber Defense Labs, SSA Ken Schmutz of the FBI’s Cyber Task Force and Warren Hagelstien from Cybersecurity & Infrastructure Security Agency.

On this week’s episode we talk about emerging threats, AI’s impact on phishing, new SEC regulations, ransomware, the importance of educating employees and why small business are frequently targeted. We’ll even provide you with some resources where you find more information and TTX scenarios.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

One of the things we like to do at the Resilient Journey is chat with guests who are making a difference in our industry. This week we’re going to explore some real-life lessons and insights from a wide-variety of topics, all related to business continuity.

Hello everyone, and welcome to episode 173 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by emcee of DRJ Spring, Melissa Muniz about a series of articles she’s writing called BCDR Unplugged: Real-Life Lessons & Insights.

Melissa explains what prompted her to write the series, and her use of the old school “BCDR” title. She and Mark talk about why BCDR matters, key takeaways from natural disasters, a fascinating conversation about digital twinning – and they have a great chat about fatigue, personal resilience and self-care.

And Melissa shares a sneak-peek into what else is coming in her exciting series.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

My guest this week is a lot like that new item you have in your home. Friends come over. They admire it. You talk about it and they ask, “where did you get it”. Like that new item in your home. I got this week’s guest from Amazon.

Hello everyone and welcome to episode 104 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Brady Hendrix, Global Lead of Crisis Management for Amazon.

Brady and I talk about the importance of relationship building, particularly in crisis management. We talk about building trust, the value of diversity and how you can measure the level of trust you have with your stakeholders.

We also discuss the soft skills needed to build relationships across a wide range of stakeholders.

And Brady shares how he uses historical data to predict future incidents.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Welcome to The Resilient Journey!  Please follow The Resilient Journey to be alerted when new episodes are released!

In Episode 10, we’re continuing our series on Crisis Communications with Mr. Media Training himself, Brad Phillips!

Brad is the President at Throughline Group, a public speaking and media training firm based in NYC with offices in Washington, DC.   He hosts The Speak Good Podcast, which examines how we can use the power of communication for good. His book, The Media Training Bible, has been Amazon’s top-selling title on the topic since its release in 2012. Prior to starting his businesses, Brad worked for ABC’s Nightline with Ted Koppel and CNN’s Reliable Sources, The Capital Gang and Late Edition with Wolf Blitzer.

Listen as Brad explains why confidence is key when it comes to a media interview and how to avoid common mistakes during an interview.  This episode is a must-listen for those responsible for preparing a spokesperson.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Brad?  Click here.

Check out Brad’s Speak Good podcast!  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the jingle.

Our job as resilience professionals can be difficult. Between the ever-changing threat landscape, the increasing reliance on technology, and the constant need to keep stakeholders engaged, the last thing we need is for our leadership team to have a check-the-box mentality.

Hello everyone and welcome to episode 112 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by resilience thought leader and founding member of the Resilience Think Tank – Jason Hoss.

Jason and I discuss the challenges that resilience professionals might face when working for an organization that has a check-the-box approach to business continuity. Jason tells me that everyday he wakes up he finds another reason we should be investing in resilience. He explains that checking the box doesn’t do anything except give you a false sense of security. And I ask Jason – is this about money or something else.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

In episode 99 of this podcast, Mark Armour joined us to talk about Adaptive Business Continuity. During our conversation Mark said that he doesn’t like the BIA, plans or documentation. Well…..today’s guest has a different point of view.

Hello everyone and welcome to episode 143 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are going to Newfoundland as we’re joined by Garth Tucker, a Director of Business Continuity with over 20 years of experience.

In addition to talking about getting Screeched In, Come From Aways and cod kissing, Garth explains that without BIA data, we can’t do effective plans. And without plans, people panic. He provides us with tips and tricks for a better BIA – including how to improve your process, what data to collect and how to effectively use that data.

The Resilient Journey is here to help resilience professionals learn more about adjacent disciplines. Last week Mads Paerregaard shared important details about physical security. This week, we dive into the world of crisis communications.

Hello everyone and welcome to episode 148 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Stephanie Craig, the President of Kith – a crisis management consulting firm that helps clients prepare for, manage, and navigate high-profile crises. Stephanie explains that when it comes to crisis communications, the goal is to always protect reputations.

She and Mark talk about the who, what and how of crisis communications, the importance of knowing your stakeholders and the value of pre-drafted templates. Stephanie explains why trust and clarity are critical to effective communications. Let’s find out why.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

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Today we wrap up our series on Crisis Communications with episode 12 of The Resilient Journey podcast, sponsored by ClearRisk.

My guest today is Dianne Chase.  Dianne is the President and CEO of Chase Media.  She founded Chase Media after an award-winning career in broadcast journalism as a news director, anchor and reporter.  In this episode Dianne explains how to position your organization as the vindicator during a crisis and reminds us that communication done well is based on principles that don’t change.

Quotable:  "Nothing good ever came from poor communications."

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Dianne?  Click here

Here is the link to Chase Media’s website.  Click here

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

Does moving your systems to the cloud eliminate the need for a disaster recovery strategy? Is it accurate that high availability renders DR obsolete? This episode of the Resilient Journey has a bit of a MythBusters vibe to it. Let’s talk about IT DR.

Hello everyone and welcome episode 124 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re joined by David Hall, Disaster Recovery Architect for the City of Tulsa.

David explains the connectivity between business continuity and disaster recovery, and the need for developing a completely fleshed-out backup strategy.

David and Mark talk about ways to interact with our IT partners and how to translate tech-speak into language anyone can understand…and be sure to listen until the end as David drops a nugget about how to approach IT to get the conversation started.

This is a good one – let’s check it out.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

When we think about the future of resilience, a common topic keeps emerging. Artificial intelligence. AI. ChatGPT. Is AI going to take our jobs? Should resilience professionals embrace the new technology?  Listen and find out.

Hello everyone and welcome to episode 103 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who spoke on the topic of AI at DRJ Fall. Shane Mathew joins the podcast.

Listen as Shane I talk discuss how AI by itself won’t take your job, and how effective prompt management will improve your results. We also talk about the various AI tools that are available and Shane provides a warning about exposing your organization’s data without realizing it.

We also dig in to how we can use AI to help us specifically in our day to day jobs.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hey resilience people, tell me if this sounds familiar. Programs that aren’t mature, assessing and building roadmaps. Executing the roadmaps with small teams and few resources. What if I told you this is life in the cyber world too?

Hello everyone, welcome to episode 85 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by cybersecurity advisor Michael Perdunn as we continue to pull back the veil between the cyber and resilience worlds.

In this week’s episode, Michael explains what goes on over in the cyber world, the importance of including multiple disciplines – including resilience in your cyber response.

And at near the end of the episode Michael explains how artificial intelligence could be our worst nightmare when it comes to phishing and other exploits.

Remember, the Resilience Journey is now ad free, so give some love to the Resilience Think Tank.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

From time to time, we all struggle with aspects of our job that are less familiar to us. You may have worked in the resilience industry for a number of years, but never had reason to focus on an adjacent discipline. The Resilient Journey is here to help.

Hello everyone and welcome to episode 147 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Mads Paerregaard, CEO of Human Risks.  Mads and Mark are talking about physical security risk and the natural connection it has with resilience. They talk about the value of understanding the business and communicating in clear business language.

Mads says that by understanding the criticality of specific facilities, we can establish appropriate security measures and resilience strategies. And…Mads give advice to resilience professionals who don’t have a lot of experience with physical security.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Do you think of resilience as an academic endeavor? Or maybe it’s more of a practical response to mitigating risks. Well, this week’s guest says that it’s both of those things and more – stating it’s also a moral and ethical duty.

Hello everyone, and welcome to episode 171 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re looking at Disaster Science, Multi-Hazard Risk Management and Resilience as we’re joined by PhD Researcher, Stephanie Buller.

After giving some background about disaster science, Stephanie provides insights on how we can influence resilience. She emphasizes no matter a citizen’s color, creed or religion – we all deserve to be protected from a disaster. She doesn’t believe there are ‘hard to reach groups’, just groups we are not trying hard enough to reach. She talks about how competing priorities influence our overall readiness.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome to episode 26 of the Resilient Journey podcast sponsored by ClearRisk. Today I’m joined by longtime member of the business continuity industry, fellow of the BCI and expert on supply chain resilience – Betty Kildow.

Listen as Betty provides practical tips for making supply chains more resilient.

Betty gives advice on how to leverage risks and vulnerabilities, shares what questions you need to ask your suppliers and explains how not to turn collaboration into a turf war.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Betty? Click here or at bettykildow@gmail.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

We share a fundamental principle with this week’s guest. Be easy to do business with. As resilience professionals that translates to one thing: Showing value in everyday activities.

Hello everyone and welcome to episode 134 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by Frank Shultz, founder and CEO of Infinite Blue. In this episode Frank and Mark talk about breaking traditional BCP rules, demonstrating value every day and how to not annoy your stakeholders.

Frank says the conversation about value has to be about resilience, not ROI. And that it’s critical for us as resilience professionals to really understand what it is that our organization is trying to achieve.

And what does Mapquest and Waze have to do with all this?

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Are you an idea person? Do you like to work with others? Would you rather work alone? Are you innovative? I guess what I’m asking is, what archetype are you?

Hello everyone, welcome to episode 83 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Global Vice President of Marketing for Iluminr, Paula Fontana.

In this week’s episode, Paula talks about the different personas or “archetypes” in the resilience industry and how we can develop tools  that can help us connect with each other more effectively.

Understanding what makes your organization tick and what’s important to your co-worker can go a long way to being more effectively in the delivery of your services. And did Paula really say that I’m her favorite? You’ll have to listen to find out.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Welcome to The Resilient Journey!

Today we wrap up an important and deeply personal conversation with Luke Bird on the topic of mental health and personal resilience in the face of a life changing crisis. Luke is a global award-winning continuity & resilience professional and Global Board Director for the BCI.

He’s also someone who recently experienced a mental health crisis after the sudden and unexpected loss of a sibling.  And today, Luke shares how to worked his way through the crisis.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Luke?  Click Here

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

When you think of the great resignation, what do you imagine? Do you picture mid to upper level executives switching jobs?

What about minimum wage earners? Do you think about them? What about the anti-work movement? How can that affect your organization’s resilience?

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast.

Welcome to episode 42. This week I’m going to speak about the anti-work movement and:

• How staffing shortages are affecting the service industry
• How minimum wage jobs are likely to affect your supply chain
• Why staffing shortages matter
• And a couple of things you can be looking out for within your own organization.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

My friends at the Resilience Think Tank have a series of articles called “What Resilience Means to Me”.

For some resilience is operational or organizational. But for others, it’s deeply personal.

Hello everyone and welcome to episode 34 of The Resilient Journey podcast sponsored by ClearRisk.  Today we get personal. My guest is Traci Powell.

Traci is the founder of a woman’s counseling and trauma recovery center called The Rebuilt Woman.

Traci is a survivor of childhood sexual and emotional abuse and today she is dedicated to providing help to lead her patients to true, lasting healing.

We’re going to talk about everything from overcoming trauma to how to reconnect with yourself and those closest to you.

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Traci and The Rebuilt Woman?  Click here

Email Traci directly here: traci@therebuiltwoman.com  

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Have you ever been on a game show? In North America maybe it’s Jeopardy or The Price is Right, or maybe the 1% Club in the UK. Would you rather be on a game show or take part in a tabletop exercise? If you said game show – then come on down….

Hello everyone and welcome to episode 107 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who is becoming one of my favorite people in the industry – Dawn Grzena.

On this week’s episode we talk about using game days as a way to build muscle memory when it comes to resilience. Game days are a fun low-stress way of generating innovation and an enjoyable approach to tabletop exercises. If you’ve never thought about the concept of playing a game to teach business resilience, this episode is for you.

Dawn explains how game days resonate with her teams, push people out of their comfort zone and generate a buzz throughout the organization.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

John F Kennedy said, “Change is the law of life> And those who look only to the past or present are certain to miss the future.” Today’s guest puts it this way, “Change is constant”.  So how does this apply to us? Stick around and find out.

Hello everyone and welcome to episode 131 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark isn’t joined by “A” resilience coach – he is joined by “THE” resilience coach – Russell Harvey.

Russell and Mark talk about VUCA – and how our world is Volatile, Uncertain, Complex and Ambiguous – but that we need to have Vision, Understanding, Clarity and Agility.

Russell encourages us to play to our strengths – and he says that our homework coming out of this will be to go away and do more of the things we love.

This episode is full of curiosity and optimism.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Let’s be clear. This episode is not about politics. It’s about chaos, flooding the zone, the impact on business and what we as resilience professionals globally should be focusing on. Join us now for part one of a two-part series on conquering the chaos.

Hello everyone, and welcome to episode 175 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’ve reached out to someone with 43 years of experience who is perfectly suited to gives us advice on conquering the chaos – as we’re joined once again by Regina  Phelps. Regina re-emphasizes that we as resilience professionals, now more than ever, must have situational awareness. And she urges us to get our information from un-biased, reliable sources.

She also tells us that in our industry, now is the time for us to stand up, make some noise, have good data and ask good questions.

You cannot afford to miss this episode.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

One of the things that the Resilience Think Tank is focused on, is helping our colleagues expand their knowledge into disciplines that are associated with resilience. Cyber is one of those disciplines. And who better to learn from than a world-class CISO.

Hello everyone, welcome to episode 84 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Chief Information Security Officer Greg Rogers.

In this week’s episode, I ask questions that my clients are always asking me. Does paying ransom make you a more likely target in the future? How often do decryption keys actually work? And when it comes to the role of the CISO – is that a technical position or a leadership role?

Greg explains exactly what keeps him up at night.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Usually we think that being detached during a crisis would be a bad thing, but today’s guest explains why it could be better to be detached by design. As we look to improve cyber crisis response, is it time for a different approach?

Hello everyone, welcome to episode 74 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Nick Scozzaro, CEO & Co-Found of MobiStream and we’re talking about using what he refers to as “out of band” crisis management space. His approach allows the team, documents and conversations to be held outside of your corporate work space.

Nick explains that collaboration and communications are key to a coordinated response and that a coordinated response leads to quicker recovery.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Ronald Reagan’s famous quote, “trust, but verify” captures the balance between faith and caution. It reminds us to value trust while backing it up with evidence. When we think about risk and resilience, this week’s guest tells us the same thing.

Hello everyone, and welcome to episode 162 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we revisit the relationship between risk and resilience by welcoming special guest Donna Speckhard. Donna and Mark talk about emerging threats that you and your organization should consider as we head into 2025. Donna explains how her own diversity of interests helps make her a better resilience professional. Then, she and Mark talk about third party risk and the importance of understanding what our key suppliers have in place in terms of plans, procedures and training.  And, she says “trust, but verify”.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

If I told you that you were responsible for coordinating the annual renewal of your organization’s cyber insurance policy, you might scream and run for the door. It’s been a hard market. But, it seems like all of that is changing.

Hello everyone, welcome to episode 82 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Kaitlin Upchurch, Cyber & Technology Practice Leader for Lockton.

In this week’s episode, Kaitlin talks about the shift that is occurring in the cyber insurance market.

We talk about how organizations have improved their response to a cyber incident.

And we look at the hoops that organizations have to jump through to get insurance – from two completely different perspectives. And…you’ll have to listen to find out which one of us is right!

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Diversity, equity and inclusion has been all over the news recently. In fact, DEI is everywhere – from the corporate boardroom to the political arena. This week’s guest knows a thing or two about diversity and she says “DEI is going to win!”

Hello everyone and welcome to episode 146 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes guest co-host Lisa Jones. Lisa and Mark are joined by Dee C. Marshall, CEO and Managing Partner of Diverse and Engaged.  In this important episode Dee explains that we are experiencing what she calls “DEI 4.0” and tells us what’s going on with DEI globally.

Lisa asks if organizations rushed to implement DEI and what’s the reason for the recent change in direction. They discuss American privilege and if American culture really cares about the well-being of its people.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

When I say the word “leader” or “leadership” what comes to mind? Or, maybe more importantly WHO comes to mind? Many of us have had that one great leader that inspires our confidence and trust. But the question is – what makes a great leader?

Hello everyone, welcome to episode 86 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by four individuals who have come on the podcast to talk about leadership.

I’m joined by Sean Vanslyke, Steve Strout, Alexandra Hoffmann and Tina Klaskala as we talk about leadership qualities, passion and leading in male dominated industries.

We’ll talk about the difference between a manager and a leader and why you need to never quit learning.

Remember, the Resilience Journey is now ad free, so give some love to the Resilience Think Tank.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

If I’m 100% honest, I don’t know why cheerleaders have to spell everything. “Be aggressive. B-E aggressive. B-E  A-G-G-R-E-S-S-I-V-E.  What’s the point?

Hello everyone, welcome to episode 44 -  as the Resilience Think Tank presents the Resilient Journey podcast! This week I’m joined by Michele Turner. Michele is going to spell for us today as she walks us through her methodology for business continuity program development.

This is based on Michele’s latest book Lessons Learned: Short Stories of Continuity and Resilience.

As we work our way through the word “PARSE”, we will discuss:

• Tips if you’re having trouble getting executive level support
• Making sure your program demonstrates VALUE
• The use of Risk Assessments 
• How sometimes we need to slow down to speed up
• Why it’s important for you to have a personal career strategy
• How our unique view of the organization can help develop resilience strategies

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Michele here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

One thing that all of us have in common is that at one point in our career we either have or will look for a new job. It can be frustrating. Fake job postings, getting ghosted by recruiters and long drawn-out processes. Today’s guest can help you navigate it all.

Hello everyone and welcome to episode 109 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by a new founding member of the Resilience Think Tank, resilience recruiter Sean Watson.

This week Sean and I discuss how he will work with the Resilience Think Tank to provide coaching to job seekers. We discuss the value of collaboration, the challenges and frustrations of the job application process, and common mistakes made by job seekers.

And Sean identifies what you need to focus on when looking for that next big opportunity. And he says that “if it’s the right job, the money shows up.”

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week’s episode combines soft skills like active listening with sales, marketing, customer service and even acting. You might be wondering what all of this has to do with resilience. Well, stick around because it all comes together in one episode.

Hello everyone and welcome to episode 142 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by one of the most prominent professionals in the resilience industry – Chloe Demrovsky.

In her interview with Mark, Chloe explains why she stepped down from her leadership role with DRI.

She shares her view on the state of the resilience industry in 2024 and says that our mandate has never been stronger because the disruptions just…keep…coming.

Chloe advocates for having a strong message, being approachable and demonstrating how much we care about the organization by repeating back your executive’s core language.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

We talk about organizational resilience, operational resilience and personal resilience. But what about community resilience? And what about resilience in communities of color?

Hello everyone and welcome to episode 25 of the Resilient Journey podcast sponsored by ClearRisk. In this episode, I’m honored to be joined by founder and CEO of the Institute for Diversity and Inclusion in Emergency Management – Chauncia Willis. Listen as Chauncia shares how the I-DIEM is interrupting the cycle of bias, the impact of bias on employees and how a more diverse team leads to better outcomes post disaster.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Chauncia? Click here.

Check out Chauncia’s book Stretching. Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Organizational buy-in of resilience programs is tough at the best of times, but when there are internal challenges – it can get even harder. This week’s guest tells us the secret sauce for building a program that resonates across the organization.

Hello everyone, and welcome to episode 170 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Daniela Parker, a risk and resilience consultant with over 20 years in the financial services sector.

This episode is packed with great information as Daniela provides us with tips to make sure your program is valued by the people in your organization – from the top executes right on down. She talks about the importance of understanding process gaps and helping people connect the dots when it comes to understanding resilience. She and Mark talk about increasing awareness  – and even how you can use cupcakes to market your program.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

I’ve always said that the main reason I started this podcast was because I love asking questions and gathering information that helps other people grow. My guest today feels exactly the same way.

Hello everyone and welcome to episode 32 of the Resilient Journey podcast, sponsored by ClearRisk. Today I’m joined by a really interesting guest – Alex Fullick joins me for a very important conversation about how we as Resilience professionals need to continue to evolve and grow. We talk about why we need to be collaborative, adaptive and flexible and what topics we need to be paying attention to right now.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Alex?  Click here or email him at mailto:alex@stone-road.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This is the 20th year of National Cybersecurity Awareness Month! While technology has changed in the last two decades, the threat and impact of cybercriminals has not gone away. If you don’t think a cyberattack can happen to you – think again.

Hello everyone and welcome to episode 154 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week Mark is joined by cybersecurity thought leader Michael Perdunn.

Michael and Mark discuss society’s desensitization to news of a data breach and how organizations cannot afford to take that same approach.

Michael gives some expert advice on how to provide better phishing training.

And they do a deep dive into a real-life and very scary extortion email. Michael explains how the bad actors make them look so real.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Maybe your organization isn’t in a regulated industry. Maybe you don’t think operational resilience is something that applies to you. But what if we told you that some of the principles of “OR” can still be used to improve your program?  

Hello everyone and welcome episode 123 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re joined by Gillian Catalano, Senior Director of Enterprise Resilience Risk for RBC.

This week, Gillian and Mark talk about business continuity and operational resilience in the financial sector and how those principles can be effective in your organization regardless of its size or industry.

Gillian explains how threats and risks related to technology recovery, 3rd parties, and geo-political matters are shaping the strategies of their resilience program.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome to a very special 100th episode of the Resilient Journey podcast.

Today I’m joined by Chris Platt. Chris was on the 40th floor of Tower One on the morning of September 11th, 2001. Today’s episode focuses on the resilience of a nation and the will to survive of those involved in the day that changed America forever.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week’s guest encourages us to be proactive and adaptive. She works to help companies avoid “crisis mode” by resiliently working through a disruption. You may call it something else, but she calls is “Disruption Resiliency”

Hello everyone, and welcome to episode 180 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week, we’re joined by consultant and resilience program manager Claire Mechan who says the best way to bounce back fast is to never have to bounce back at all. She explains that disruption resiliency does four things: It protects our business continuity program, enhances our competitive advantage, protects our company’s reputation and mitigates financial loss.

Claire’s goal is clear. Rather than reacting in crisis mode – resilient organizations operate from a position of preparedness. She says they have the ability to resist, absorb and adapt.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

You’ve probably heard the saying “when one door closes another one opens”, but for a significant percentage of the population, there are people who don’t want the doors open at all or want to make the opening as narrow as possible.

Hello everyone and welcome to episode 92 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by my good friend Vince Davis as we take a look at what happens when an organization tries to execute a DEI initiative but doesn’t have the internal culture in place to get it done. It’s a case study involving the IAEM in the US.

Vince tells us where the wheels fell off and why he’s tired. From my perspective, this isn’t an indictment of IAEM as much as it is a lesson for all of us who want to be an ally for diversity and a warning for those who are only going through the motions.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

One of the things I love about this podcast and about working with the Resilience Think Tank is my exposure to people in adjacent industries to resilience. We talk to people in risk, crisis communications and cybersecurity. But today we’re talking with an expert in physical security.

Hello everyone and welcome to episode 108 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who is equal parts resilience professional and physical security expert – Nicole McNeil.

Nicole and I talk about the importance of linking physical security with resilience. We chat about people who need assistance during an incident, the pressure of working for an organization with truly critical functions and how you can respond if an employee receives a credible threat of violence.

We talk about active attacker exercises and best practices.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

As a Business Continuity or Crisis Management professional, it’s important for us to understand the human side of a disruptive event. And if we have insights into the best way to help employees after a trauma, we’re one step ahead of the game.

Welcome to episode 35 of the Resilient Journey podcast, sponsored by ClearRisk.

Today I’m joined by Jody Copeland, a registered psychotherapist.

Listen as Jody tells us what employers should do to support employees post-trauma, the effects of an unsupported employee and Jody encourages employers to get curious about their employees after a traumatic event.

And if you’re struggling with something you just can’t shake, Jody has some advice for you too.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Jody?  Click here

Email Traci directly here: info@beyondtrc.com  

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Many of us use Excel spreadsheets and Word documents to collect data and build our plans. But this week’s guest says that it’s time for resilience professionals to build a better tool box. And he believes technology is the key.

Hello everyone and welcome to 2024. This is episode 115 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we start 2024 off with a resilience A-Lister as Marcus Vaughan joins us.

Marcus tells us that we don’t often look hard enough at the tasks we need to do. He says that it’s our jobs to allow those who use our plans to make really good decisions. Marcus explains that we need to start with “Why”, and that by using technology, we can remove friction, generate interest in the work we do, build the capability of our plans and our program and yes – we can build a better tool box.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Whether you’re new to the resilience industry or a seasoned old pro like me, we all have one thing in common. We have a brand, an industry profile. And on today’s episode we’re going to talk about how growing your brand can improve your career.

Hello everyone, welcome to episode 80 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by one of the hottest names in resilience – Lisa Jones!

In addition to being one of the managing partners of the Resilience Think Tank, Lisa is a popular conference speaker, frequent webinar host, chapter leader for the BCI US and she sits on the editorial advisory board for DRJ.

I chat with Lisa about the value of growing your profile, how to break in to presenting at conferences and the boost it can bring to your career.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Thank you for listening to The Resilient Journey podcast!

Please follow us on Apple Podcasts, Google Podcasts, Spotify, Amazon Music or wherever you listen - like Podbean for example.

This episode replays some of the best moments from our first "year" (We started in September).

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to speak with Mark?  Reach out here.

If you are interesting in being a guest on the podcast, please let me know!

Special thanks to Bensound for the music.

This week’s guest asks “what do your customers think about your staff”? What do your customers (internal or external) see when they watch you work? Are you ticking off the boxes, going through the motions, or are you working with vitality?

Hello everyone and welcome to episode 90 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by former Australian Rugby League player turned personal trainer and keynote speaker David Lindsay.

In this week’s episode – David walks us through his five steps to vitality – Snap, Nap, Tap, Clap and Recap – and tells us about the similarities between sports and business teams and shares insights on the importance of leadership in creating a culture of success.

Regardless of your profession, if you want to improve vitality and achieve your goals, this episode is for you.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

The business continuity industry is at a very pivotal crossroad. Many people are asking about the difference between resilience and business continuity, or how to tie risk management and business continuity together – well this episode will help.

My guest this week is Sarah Garrington. Sarah is the head of resilience for a law firm based in the UK. She is a conference speaker and frequent podcast guest and is very well spoken on the topic of operational resilience, organizational resilience…and just resilience in general. In today’s episode Sarah explains the difference between business continuity and resilience and gives some practical advice for how resilience professionals can work with the risk management team and leverage data to make the organization more resilient.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Sarah? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week, for the first time on the Resilient Journey, we are shifting gears and going the extra mile to take a look inside a trucking and logistics company. The goal: to find out what your logistics and supply chain manager should be concerned about.

Hello everyone, and welcome to episode 168 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Colby Varley, Vice President of Sales and Principal of Advanced Transportation Services – a company that has provided quality transportation of perishable products for over 40 years.

Colby tells Mark what signs you should watch for to let you know if your shipping company might be having problems. He explains how businesses can be better prepared for a supply chain disruption and describes the things that keep him up at night.

Colby’s story is an inspiration of the value of learning every aspect of your business and always doing more than is expected.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

They say that politics is something you should never discuss in polite conversation. But the truth of this episode is that business hates uncertainty and if we’re going to have a real view of risk and resilience in 2024, this is a conversation we must have.

Hello everyone and welcome to episode 140 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by John Ashford, Chairman and CEO of The Hawthorn Group who says that there are three specific types of threats business face today: Shooting wars, non-shooting wars and the domestic crises making cities unsustainable for business.

On top of our day-to-day focus, much of the world is heading for elections as people will head to the polls in the US, UK, and France and leadership is either new or in jeopardy in the Netherlands, Germany and Canada.

This is part 1 of a special two-part episode.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

What type of work environment inspires you? Do you prefer hierarchy or freedom? Boundaries or openness? Tradition or blazing new trails? People approach the workplace differently – the challenge is: how do you navigate those differences?

Hello everyone and welcome episode 126 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we welcome Steph McCluskey to the podcast.

Steph and Mark leverage their presentation from DRJ Spring to talk about working across different mindsets that we find in today’s workforce.  

They talk about the importance of respecting other points of view, and how to embrace integration and collaboration.

Steph explains how to surround yourself with people who will help you build a mindset of growth, learning and curiosity.

Whether you’re about to retire or just new to the industry, this episode will help you bridge the gap between different mindsets and rejuvenate your career.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

There is a term that people use to describe what your mind does at time of crisis. Some do it more than others. More seasoned professionals hardly do it at all. The term is fog of war and the goal to is reduce it.

Hello everyone, welcome to episode 49 - as the Resilience Think Tank presents the Resilient Journey podcast! This week we continue our conversation about software as I’m joined by Chris Britton, Co-founder of RockDove Solutions.

Listen as Chris and I talk about how using crisis management software can reduce the fog of war. We also discuss:

• The importance of having a complete view of your operation
• The value of bringing people together during a crisis
• Techniques for improved stakeholder communications
• And…why you should be thinking about specific scenarios as you develop playbooks.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Chris here.  

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

In this week’s episode we’re going to look at things a little differently. Instead of looking at business continuity through your eyes, we are challenging you to look at your response plans through the eyes of first responders. And we have just the guest to do it.

Hello everyone and welcome to episode 144 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we look at business continuity through the eyes of a first responder as we’re joined by Erik Endress, CEO of On Scene Technologies. Erik tells us what business continuity planners often overlook and how important communication is when it comes to getting first responders to the right spot, as quickly as possible.

Erik and Mark discuss things we need to keep in mind when it comes to accounting for our people after an evacuation. And they discuss Run, Hide, Fight techniques and once again – the importance of effective communications.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

What if I told you that this was the final episode of the Resilient Journey? If I told you that because it was a fact, that would be the truth. If I said it because I heard a rumor, that would be misinformation. But if I new it was a lie, what would that be?

Hello everyone and welcome to episode 149 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Lindley Gooden, founder of Greenscreen and author of a fantastic new book called The Future of Truth. Lindley says that COVID wasn’t the only disease to sweep the world in the early 2020’s.

They talk about the difference between mis and dis-information, how to spot it and what it means to those of us in the risk and resilience industries.

Lindley explains that it is extremely valuable to be a good story teller and suggests we learn to hug our inner chimp.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

You may not be familiar with the term “location intelligence”, but you use it every day. It’s the basis of your GPS navigation and much more. But done right, it can be a valuable tool for resilience professionals to massively increase your program’s value.

Hello everyone, welcome to episode 75 - as the Resilience Think Tank presents the Resilient Journey podcast!  Today I’m joined by Alex Martonik and we’re talking about how location data can be leveraged to enhance your risk and resilience programs and even provide your organization with competitive advantage.

Alex discusses the value of sharing important data, not using our own jargon – but speaking in terms that show business value.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

There was a shooting recently at a shopping mall closest to my home. This is the mall that I took my kids to when they were little. The following morning my daughter texted me with the news of the shooting. Her message was, “Happy Easter, this is life now.”

Hello everyone, welcome to episode 81 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by emergency management and business continuity thought leader Carine Thorkelson.

In this week’s episode, Carine and I talk about how important it is for you to consider active attackers and acts of violence in your business continuity and crisis management program. We talk about good practices for Run, Hide and Fight and the value of appointing staff to interact with law enforcement.

As my daughter said, this is life now. And your resilience program better being paying attention. What can you learn from this episode? Let’s find out.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

The last several weeks of the 2024 hurricane season have been devastating for many in Florida and Georgia. Hurricanes Helene and Milton have seemingly popped up out of nowhere, leaving destruction in their wake.

Hello everyone and welcome to episode 157 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we’re happy to be joined once again by meteorologist Staci Saint-Preux who talks about the 2024 hurricane season. Did it meet expectations? How can powerful storms like Helene and Milton form quickly and still be so powerful? She reminds us why it’s so important to listen to weather experts when bad weather is approaching.

She provides some advice to those responsible for business continuity and crisis management when it comes to weather related events.

And, Staci explains what Storm-Geo is all about.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome to Episode 30 of the Resilient Journey podcast, sponsored by ClearRisk.

My guest this week – Alexandra Hoffmann joins us from France, as we kick off a two-part series on leadership.

Listen today as Alexandra reminds us why we can’t interchange the terms business continuity and resilience, she talks about the leadership skills resilience professionals need to demonstrate and explains how to handle situations when you need to ask for help, and discusses how being a CEO and mother isn’t for the faint of heart. Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Alexandra?  Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome to episode 31 of the Resilient Journey podcast, sponsored by ClearRisk. Today I’m joined by the CEO of SEMO Electric Cooperative. He’s the host of the Friday Feature, a short weekly video clip of positivity. His name is Sean Vanslyke, and he is a leader. And that’s what we’re going to discuss today – leadership.

Listen as Sean provides six tips for being a leader, even if you’re a team of one. He discusses how to remain positive if things go wrong. And I even get a little personal with a story of my own.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Sean?  Click here.

Catch two of Sean’s favorite Friday Features here:

#13: https://youtu.be/GKYVQu91iG4

#46: https://youtu.be/p2vLCysMzwE

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Gilda Radner said “Life is about not knowing, having to change, taking the moment and making the best of it without knowing what’s going to happen next.”  Change is inevitable. So we asked today’s guest how to deal with change and she said:  Get Over It.

Hello everyone and welcome to episode 145 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by professional motivational speaker and fire ball – Anne Bonney. Anne and Mark walk through the 5 Ps of Navigating Change. Anne encourages us to dance in the discomfort zone, focus on what we can control – and how to know when to Punch It Margaret!

They talk about that inner voice of doubt and Anne explains that often, the last mile is the hardest.

And find out what Anne means when she tells us what is “huglier importer” than offering help to someone.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Welcome to The Resilient Journey sponsored by ClearRisk! 

Please follow The Resilient Journey to be alerted when new episodes are released!

In Episode 11, we’re continuing our series on Crisis Communications with one of North America’s leading media trainers – Warren Weeks.

Warren teaches spokespeople the art of the great media interview and he tells us how media training has changed over time.

In this episode Warren tells us the single most important thing you can do to achieve success in a media interview.  You don’t want to miss this!

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Warren?  Click here.

Check out Warren’s website!  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the jingle.

I hear it all the time. Guest after guest who comes on the podcast tells me the same thing. I fell into this industry. Except today’s guest really did. No…I mean really.

Hello everyone, welcome to episode 70 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we continue our focus on the future of the industry as I’m joined by Rachell Laucevicius.

Rachell explains how she ‘fell’ into this work that she loves so much and talks about the importance of building relationships, and understanding exactly what aspects of the job you want to focus on.

I asked Rachel what she would change about emergency and crisis management and her answer is amazing.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast. 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

You know what one of the best things is about having a secret? It’s that overwhelming desire you feel – you just can’t wait to tell somebody. Well, today’s guest tells us all about her secrets of resilience – and you don’t want to miss this.

Hello everyone and welcome episode 121 of the Resilient Journey podcast, presented by the Resilience Think Tank. In this episode I’m joined by Kristin Torres, a resilience professional with over 20 years in the public and private sectors with a wide range of competency including business resilience, crisis management, IT Disaster Recovery and medical response.

Kristin and I talk about five secrets of the resilience industry – and frankly these are things that not enough of us are doing – including better reporting, change management and data integration. And listen to hear how mindset and attitude round out the list of the secrets of resilience.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

In 2010, BP CEO Tony Hayward faced backlash for saying, "I'd like my life back," during the Gulf of Mexico oil spill crisis. His comments are seen as the gold standard of what not to do in crisis communications.

Hello everyone, and welcome to episode 163 of the Resilient Journey podcast, presented by the Resilience Think Tank.

We have a very unique episode this week as we are joined by veteran news reporter turned media trainer Sean Mallen, who absolutely grills Mark during a mock press conference. In today’s episode, Mark pretends to be an unprepared company spokesperson facing the media after a very public cyber attack. Early in the episode Sean warns about spokespersons “facing a grilling” and being in for a “hard ride” – and that’s exactly what he gives Mark. Tune in to find out how quickly things can go off the rails.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

We’ve all either heard or have been part of the conversations about business continuity and operational resilience. What’s the difference? I think today’s guest has it figured out.

Hello everyone, welcome to episode 66 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by BCI Europe’s Continuity and Resilience Consultant of the year David Ferbrache.

This is a full circle conversation. We start by talking about cyberattacks, but the focus is on the need to build cyber response into our business continuity strategies. Then we expand our conversation to talk about Operational Resilience and David sheds some light on Intolerable Harm, the end-to-end view and the key dependencies we have in order to operate.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Welcome to the resilient journey podcast. Today we start a new 20-minute format to make the podcast easier to listen to. And today, I turn the reigns of the podcast over to two co-founders of the Resilience Think Tank.

Hello everyone, welcome to episode 51 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I turn the show over to Resilience Think Tank co-founder Lisa Jones who interviews Milena Meneva. Their conversation: The next generation of resilience professionals.

Listen as Lisa and Milena discuss:

• How a disruption kick started Milena’s own resilient journey
• The value of networking, listening to podcasts and webinars
• How stepping out of your comfort zone can propel your career
• And the best career advice you can receive

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

We’ve all heard the phrase ‘fight fire with fire’, but how do you fight bias?  Do you fight bias with bias?  And how do you handle the very dangerous unconscious bias?

Hello everyone and welcome to the Resilient Journey podcast sponsored by ClearRisk.  Today we wrap up our series on diversity in the resilience industry by speaking with two of my co-founding members of the Resilience Think Thank, Lisa Jones and Andreas Bryant.  We’re going to talk about conscious and unconscious biases in the work place, educational biases, how confidence plays a part in how we respond to bias, mentorship and what we can do to be allies to those around us.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Lisa?  Click here

Want to learn more about Andreas?  Click here

Want to learn more about the Resilience Think Tank?  Click here

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

They say you can’t improve what you don’t measure. So what do we do? Maturity assessments? KPIs? Metrics? How do we translate all of this information into an effective story. What does good look like for your organization? Stick around and find out.

Hello everyone, and welcome to episode 159 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we discuss  the ‘why, what, when, and how’ of program measurement and maturity assessments with industry veteran Stuart Murray. Stuart emphasizes the importance of telling your story by reporting on what truly matters to your executive team. He explains that simply counting completed BIAs or updated plans doesn’t convey the full picture. Instead, he highlights three key areas of effective measurement: completeness, quality, and compliance. Stuart reminds us that having complete plans doesn’t necessarily mean they are of high quality.

Plus, Mark explores the KPIs that executives prioritize, setting the stage for a future episode.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

If you’re a fan of the Resilient Journey, you know that our most popular question is this: If you could pick a song to be played as you are walking to the podium to speak, what song would you pick and why?

Hello everyone and welcome to episode 151 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we begin our countdown of the top ten best walk-up songs selected by our guests. 

What’s the criteria? First, it has to be a GREAT song – that’s an absolute MUST. AND… it needs to fit in with the overall message that the guest conveys during their episode.

This week we’ll share songs ten through six and a few honorable mentions.

If you like music and resilience, this episode is for you.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

It’s been called “America’s Pastime”. Major League Baseball is the pinnacle of professional baseball in North America. 30 teams split between the American and National Leagues. But what does it have to do with resilience?

Hello everyone and welcome to episode 137 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by James Green and yes we are talkin’ baseball….and resilience. In this episode James and Mark talk about analytics and self-care when the game is a grind. Also, the recent decision by major league baseball to incorporate stats from seven negro leagues into their record books. And Mark makes a promise – each baseball question has a direct link to the resilience industry. (Even the question about Angel Hernandez).

Well, not exactly -  when the guys get into a debate about who would win a world series and which team to cheer for, all bets are off.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Do you want to advance your career? Have you often thought that you’d like to get inside the mind of your executives so that you knew what was important to them? Well, you’re in the right place because that’s exactly what we’re going to do.

Hello everyone and welcome to episode 20 of the Resilient Journey podcast, sponsored by The Resilience Think Tank. Today we have the privilege of speaking with a man who not only has spent the majority of his career on the "C Suite" – but he has helped more than two dozen of his colleagues attain that position as well. My guest today is Steve Strout. Steve is the President of Miovision. In addition to being a CEO, he’s been a CIO, COO, CISO, and CTO.

We’re going to learn some techniques for advancing your career, like gaining allies, building your sphere of influence and building a track record. 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Steve?  Click Here

Want to learn more about Mark? Click Here.

In sports, the ‘greatest of all time’ is referred to as the GOAT. It’s a good acronym. Clean, easy to say. On the resilient journey – we are counting down the greatest walk-up songs of all time. And…well…GWUSOAT is just a terrible acronym.

Hello everyone and welcome to episode 152 of the Resilient Journey podcast, presented by the Resilience Think Tank.

Each week Mark asks our guest to name a song that they would have played as they walk to the podium to speak. This week, is part 2 of our countdown, revealing the top five best walk-up songs selected by our guests. 

We also share insightful comments from the guests who selected the songs:  Staci Sant Preux, Shane Mathew, Michael Crooymans, Vince Davis and Chris Platt.

So…without further adieu – here’s the top five.  

A Breach Coach is the person provided by your insurance company to quarterback your team after a cyberattack.

In Episode 3 - I'm interviewing the Tom Brady of cyber quarterbacks, Imran Ahmad.  Imran has incredible insights related to responding to a cyberattack, protecting legal privilege and how to navigate through the process of paying ransom.

Listen as Imran guides us through the process of interacting with a Breach Coach.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to speak with Mark?  Reach out here.

Contact information for Imran:  Click here.   (Also includes links to various publications by Imran).

Special thanks to Bensound for the music.

On this podcast we cover everything from operational resilience to personal trauma. But something I’ve never covered before is the concept of having a trauma informed crisis lead. Not familiar with the term? Fortunately, today’s guest knows all about it.

Hello everyone, welcome to episode 63 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by trauma response specialist Treena Reilkoff.

Treena explains what it means to be trauma informed and what we should be expecting from our crisis leaders and what leaders should be looking for in their people during an incident.

We’ll talk about trauma triggers and how scripting your own response can be a helpful tool when navigating a crisis – and how scripting can help children cope with traumatic events.

And near the end, Treena tells a fascinating story of how she dealt with a bully who pointed a gun at her son’s head.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

For many the holidays are a time of reflection. And the same can be said for us at the Resilient Journey podcast. That’s why we want to take a few minutes and reshare some of the most memorable and compelling moments of 2024.

Hello everyone, and welcome to episode 165 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are revisiting seven episodes from 2024. They are either the most popular episodes (in terms of downloads and online listens) or they have a compelling story to tell. We’ll hear from Lindley Gooden, Kristin Torres, Frank Shultz, Regina Phelps, Chloe Demrovsky, Jason Hoss and Mark Armour.

We’ll cover everything from misinformation, to secrets of a good resilience program, good messaging, polycrisis, the perfect elevator pitch and we’ll even discuss if we need business continuity plans.

2024 was a heck of a year. Have a listen.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome to Part 2 of my conversation with Right-hand Pirate Alex Barker from Be More Pirate. This is episode 120 of the Resilient Journey podcast, presented by the Resilience Think Tank. And I’m your host Mark Hoffman. In this episode Alex and I wrap up our conversation about what it takes to make a pirate and then we talk about the pirate code – something that all of us should be doing as a call to action and set of rules we agree to live by.

We talk about how just like in today’s world of resilience, the pirates found themselves embedded in rules that were written in a different era, for a different era by a self-serving establishment.

Let’s kick off part 2 by wrapping up what we discussed last week as we learn how to weaponize our own tall tales.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Do you believe we landed on the moon? Was the 2020 election stolen? Is the earth really flat? Did aliens come down and tidy up Lindley Gooden’s garden? People believe different things. But rather than fight, our guest says it’s time for reconciliation.

Hello everyone and welcome to episode 150 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we continue our conversation with Lindley Gooden, founder of Greenscreen and author of a new book called The Future of Truth.

Lindley and Mark talk about social media’s involvement in the spread of mis and disinformation and how organizations should combat misinformation.

Lindley gives us tips to help us identify if what we believe is actually just a conspiracy theory and offers advice on how to respond to people who believe them.

And he identifies the real concern of disinformation – that it does harm. And the recent events in the UK are proof.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Up until now, the coolest thing that has ever happened on The Resilient Journey podcast is my smooth jazz opening. That’s about to change as I’m joined by one smooth cat. Jim Preen is my guest today.

Hello everyone, welcome to episode 60 - as the Resilience Think Tank presents the Resilient Journey podcast!

Today I’m joined by independent crisis communications consultant and former ABC news reporter Jim Preen.

Listen as Jim and I talk about the current state of affairs in the UK (is the world really laughing at London?), poor communications from leaders, how to be effective when running crisis management exercises, the value of playbooks vs. plans and best practices when hosting a webinar or large online meeting.

Jim shares some details of his battle with prostate cancer and whatever you do, stick around to the end for a special treat.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone, welcome to episode 71 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we shift our focus back to operational resilience as I’m joined by Sarah Garrington.

Sarah and I get into a detailed conversation about the difference between business continuity and operational resilience.

But if you think this is a tired old boring conversation, think again. There is still a lot of confusion about the differences between these two things – and Sarah does an outstanding job in explaining it to us. In fact – we go SO deep, it’s too much for just one episode. Sarah talks about how leveraging the conversation around resilience makes us more relevant as continuity professionals.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast. 

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Have you ever reached a point in your life that you would consider “rock bottom”. What did you do about it? Did you know, that even at rock bottom you have a choice? You can be resilient or find an even lower rock bottom.

Hello everyone, welcome to episode 78 - as the Resilience Think Tank presents the Resilient Journey podcast!  Today I’m joined by NHL analyst and author of the new book Down and Back – Justin Bourne.

Justin and I talk about how alcohol went from being something he casually enjoyed to something he had to have and the impact it was having on his life. He explains that as a situation deteriorates, it’s a good idea to think about what comes next if you stay on your current path.

We discuss how maintaining status quo isn’t always a good plan and Justin explains why sometimes "you gotta do what you gotta do."

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

We all approach our careers differently and have different perspectives. But one thing we have in common is the future is yet unknown. Here at the Resilience Think Tank, we asked you to tell us – what is the future of resilience?

Hello everyone, welcome to episode 79  - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by a number of my colleagues as we discuss the future of resilience.

First, I’m joined by RTT co-founder and managing partner Milena Maneva as she tells us about her favorite future of resilience submissions. Then I’m joined by four resilience professionals who expand on their submissions and tell me why we must be connected to each other, why they are optimistic, feel uncertain or even that the future is unnecessarily complex.

This episode is dedicated to the loving memory of Karen Beeson.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

In the first three episodes we've focused on insurance and response techniques.  In Episode 4 we focus more on technology by speaking with Sean Sullivan, CEO of Uzado.

Listen as Sean provides recommendations regarding backups, training and breach response.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to speak with Mark?  Reach out here.

Want to connect with Sean?  Click here.

Special thanks to Bensound for the music.

We wrap up our series helping Resilience professionals demonstrate value by coming to the realization that sometimes, it’s time to move on.

My guest in Episode 8 is Sean Watson.  Sean is the Managing Director – Risk, Resilience and Cyber Security at Andersen Steinberg.

Listen as Sean tells us the state of the Resilience job market and as he explains why some organizations are going to lose some very valuable people.

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Sean Watson?  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

Wildfires, Meta, Tik Tok, tariffs, and severe weather are all dominating the headlines as 2025 roars to life.  This is crisis management – ripped from the headlines.

Hello everyone, and welcome to episode 169 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Deb Hileman, CEO of the Institute for Crisis Management.

Deb and Mark talk about crisis events in the news and the impact that these events could have on your business. For example, we’ve all heard that Mark Zuckerberg removed fact checking from Meta – but how does the increase in misinformation potentially affect your organization? Also, we’re all anticipating tariffs. Deb discusses some strategies to help move your company forward and actually improve your relationships with customers.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Everywhere you turn, someone is talking about AI. Some complain that AI will make people lazy. Can AI be trusted? What about the ethical concerns of using AI? Well this week’s guest has a pretty good grip on the subject.

Hello everyone and welcome episode 127 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re doing something different as we welcome Microsoft’s Co-Pilot to the podcast.

You heard me right. This week we are interviewing AI itself. You want to learn about AI…ask AI.

The conversation goes beyond the theoretical use of AI. Mark and Co-Pilot talk about how AI can assist YOU in your business continuity program and provide real life examples of how some companies are using AI to improve resilience.

Co-Pilot offers sound advice on how to start using AI, what to we aware of – and see if Co-Pilot can answer our iconic question about picking walk up music.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome to Episode 15 of the Resilient Journey podcast sponsored by ClearRisk.  Today we continue our series on diversity in the resilience industry by speaking with my good friend and massive contributor to the resilience industry Rina Singh.

Rina is the host of the Resilience Pod podcast and is chair of the BCI’s women in resilience group.  She’s insightful and deliberate about empowering women in our industry to be more confident as they pursue their goals and work towards equity in the workplace.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Rina?  Click here

You won’t want to miss Rina’s podcast – the Resilience Pod.  Click here

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

When we think about resilience and business continuity, most of us tend to think about the Private Sector. Corporate enterprise, small business. But does resilience look any different in the public sector?

Hello everyone, welcome to episode 65 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by 2022 winner of the BCI Europe Award for Continuity & Resilience Public Professional  – Juliana Richardson.

Juliana is unique among my guests for two reasons. First, she got into the resilience industry INTENTIONALLY. 2nd – she focuses exclusively on public sector work.

Juliana and I talk about how working in public sector is a little different than what those of us in private sector face – but you might be surprised to learn that there are a lot of similarities.

I think you’ll find this an interesting conversation.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast.

Welcome to episode 38.

My guest this week is Vice President of Marketing for R3 Continuum – Jamie Gassmann. In the first of 2 episodes with Jamie, we discuss an area of focus for the think tank in Q2 – mental health.

Jamie and I will cover an area that should get your interest as a business continuity and resilience professional – the idea that business resilience has to start with your people.

Jamie will catch us up on trends related to stress in the workplace as people return to the office.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Jamie Gassmann here.

Learn more about R3 Continuum here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Within the first 10 days of 2025, we saw massive wildfires devastate Los Angeles, winter storms disrupt lives across the US and the UK, an earthquake that ravaged Tibet, the resignation of Canada’s Prime Minister and more. What will the rest of the year bring?

Hello everyone, and welcome to episode 167 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by our good friend Regina Phelps, who helps Mark put together a bingo card of plausible crisis level events that could happen in 2025. The card is available by clicking here. Mark and Regina are using this approach to raise awareness of the vast number of things that we as risk and resilience professionals need to be aware of as we plan for 2025.

Topics include infrastructure, geo-political threats, natural disasters, supply chain, cyber, AI and even diseases. As Regina says, people who aren’t scared to death  , simply aren’t paying attention.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Anesis Consulting Group or Mark Hoffman? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week’s guest takes a very simple approach to a complex problem. He gathers information about your business and then uses gaming software to build plausible threat cases to simulate an attack on your business.

Hello everyone, and welcome to episode 161 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by AJ Leece, Managing Director of Brekade – the business resilience arcade company that builds software to allow organizations to run complex and informative exercises. AJ tells Mark that our industry fails to understand how people learn and explains his two very popular video games: Phishing Expedition and Incidents and Accidents. Brekade helps organizations understand the impact when people, process or technology fails unexpectedly. And for AJ, it comes down to one simple goal – protecting how your company makes money.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Practically every practitioner in the world knows that we have to do it. Some do it. And some do it very well. Some don’t do it at all. We’re talking about exercising today on the Resilient Journey.

Hello everyone and welcome to episode 33 of the Resilient Journey podcast sponsored by ClearRisk. Today we’re talking to a man who runs exercises for a living. Rob Burton is my guest today. Listen as Rob describes five steps to meaningful exercises, the importance of having a solid scenario and why having meaningful exercises will demonstrate the value of your program to your organization.

And – what makes an exercise successful?

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Rob?  Click here

Here’s the link to the ICMC 2022 Conference – Click here

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Tabletops, functional exercises. We’ve run them and have a pretty good idea of what to do. When you think about running an exercise, you might feel like you know all there is to know. What if I said I could teach you something new?

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast. Welcome to episode 43. This week I’m joined by Lester Chng, former naval officer and head of Cyber and Crisis Security Exercise Management at Bank of Montreal. In this episode you’re going to learn something new about exercising.

Today we discuss:

• How to leverage exercising to enhance our operational resilience
• How to use drills as part of effective exercises
• What do we mean by exercise workshops?

The bottom line is – we are going to make a positive impact on the way we think about exercising.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Lester here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.