The Raving Patients Podcast (Dr. Len Tau)

Dr. Robin Bethell is the proud owner of 3 offices in Austin Texas called Forest Family Dentistry.  He is an adjunct Invisalign faculty member, and co owns an Invisalign only business called Simply Aligners.  A self-proclaimed master of developing culture, his crowning achievement was growing his practice, Forest Family Dentistry, to 3 profitable offices that have generated more 5-star Yelp reviews and positive reputation than any practice in the country.

On this episode of the Raving Patients Podcast, Len sits down with Shaina Holman, to discuss how you can grow your dental startup.

Dr. Shaina Holman received her BS from Duke in biological anthropology, DDS/PhD from U of Maryland, PhD in Biomedical Sciences where she studied the physiology of infant suckling. She spent her 1 year residency at the VA in Perry Point, MD, and moved back to Chapel Hill, signed the lease on her own practice 1 year later and opened 5 months after that. Her practice has been open for 3.5 years, and now has 17 employees, a full-time associate- 8 op practice, general dentistry. 

Are you overpaying for software that isn’t serving your practice?

In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management.

After a successful career with CEREC Doctors and gaining deep insights into dental software, Shayna has become a top advisor for dental practices looking to streamline their tech stacks without facing this overwhelming process alone.

Shayna’s experience spans everything from implementing cutting-edge AI solutions to rolling out multi-location practice software, and she’s seen firsthand what tools drive success and which ones just add to the clutter.

Today, talks about helping dental professionals avoid costly redundancies and optimize their software so that it truly fits their needs, reducing overlapping features and boosting efficiency.

Whether you’re managing a single office or a larger network, Shayna’s insights will guide you through the software maze with ease.

If you’re ready to save money and make your software work for you, tune in to hear Shayna’s expert advice!

—

Key Takeaways:

Introduction (00:00)
Shayna Phipps-Holman’s experience at the Supercharge event (01:36)
About Shayna & her start in dentistry (03:28)
From CEREC doctors to practice management (08:46)
How Shayna helps practices find the best software (15:46)
Cloud-based software & who should reach out to Shayna (21:29)
Final thoughts & lighting round Q&A (24:54)

—

Connect with Shayna:

LinkedIn
Instagram
Website

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Hiring is hard, but hiring non-clinical staff for dental practices is harder.

If you've been using employment websites, you know by now that half the candidates are unqualified and several will end up ghosting you. The result is limited options, leading dental practices to recruit subpar employees that won’t stay for long. 

So, how can you find and retain team members that truly align with your practice’s culture and values? The answer is in this episode!

Today’s guest is Allison Norris, the founder and CEO of The Dentele Group, LLC and a former dental hygienist. She left clinical dentistry in 2018 to pursue a non-clinical career, which eventually led to starting her recruiting agency that specializes in placing candidates into non-clinical roles.

In this episode, Allison and I talk about the dos and don'ts for effective dental practice recruitment, particularly for non-clinical positions. Allison shares the importance of a strong online reputation, how to craft compelling job postings, and the need for thorough candidate screenings to guarantee a perfect fit. She also sheds light on how her agency approaches the hiring process for its clients.

If staff turnover has been a challenge for you, this episode is packed with actionable advice to get better results in your recruiting efforts! Tune in to learn how to find the perfect team.

PS. Allison is offering 10% off on her recruiting services to all Raving Patients Podcast listeners. Just reach out to her and say you heard the offer here!

—

Key Takeaways:

Meet Allison Norris & How She Got Into Recruiting (00:00)

Successfully Recruiting The Right Person Through Allison’s Service (04:44)

Negative Employer Reviews on Hiring Websites (12:35)

The Importance of Creating Great Job Descriptions (17:19)

What To Do When An Ex-Employee Retaliates (22:14)

Lightning Round Q&A With Allison (25:02)

—

Additional Resources:

Learn more about The Dentele Group here: https://thedentelegroup.com/

Connect with Allison Norris:

LinkedIn: https://www.linkedin.com/in/allisonnorris/

Facebook: https://www.facebook.com/allison.norris904/

—

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September:  https://superchargeyourdentalpractice.com/

Use code RAVING to save $100 on registration.

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Jordon Comstock is the founder and CEO of BoomCloud. BoomCloud exists to help dental practices create, organize, track and automate an in-house membership program as a strategy to reduce dependence on dental insurance. Jordon started his career in the dental industry managing a dental lab over 10 years ago and soon realized the need for our industry to create membership programs. He studied UX/UI design, web development and marketing at the Art Institute of Salt Lake City. Jordon is also the founder of RocketFire, a turn key website solution for dental practices.

On this episode of the Raving Patients Podcast, Len sits down with Debi Carr to discuss cyber security and how it can protect your practice.

Debi Carr is recognized as a leader in cybersecurity and compliance. She is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of   D K Carr and Associates, LLC.  She assists private practices in obtaining and maintaining security in their practices including performing risk analysis, team security training, and assisting doctors navigate through ransomware and other cyber-attacks.  Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, IAPP, ISC2, ISSA, ISSAC, FBI InfraGard, SCN and Women of Cyber Security.

Running a dental business isn't easy. We have to do everything, from SEO and marketing to handling payroll, while still focusing on our clinical work. To make things worse, we never learn business acumen at dental school!

Fortunately, you are more than capable of being a successful clinician and business owner - you just need the right tools.

Kasper is a smart integrated platform that allows you to improve your team's efficiency, seamlessly communicate with patients, and make better business decisions.

Kareem Osman, CEO and Founder of Kasper, joins me to discuss how the platform is helping countless dentists run a clockwork practice and achieve a better work-life balance. Tune in to find out more!

We also discuss what makes Kasper stand out from other dental practice management platforms and how you can get started.

Key Takeaways 

• This dental practice productivity platform will change your life (00:00)
• Kareem's background in dentistry and business (01:56)
• Why business acumen isn't taught in dental schools (06:00)
• Kareem's startup journey and lessons from his experience (14:51)
• The importance of social capital and online reputation (21:13)
• How Kasper is helping countless dentists grow their practice (25:16)
• What makes Kasper stand out from other practice management platforms (30:31)
• Lightning round questions (34:53)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

Learn more about Kasper here: https://meetkasper.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

For more than a decade, award- winning relationship expert, Dino Watt, has been helping progressive practice owners master the culture in their business and home life.

He’s the author of international best-selling book, The Practice Rx.

His body language trainings and private mentoring have transformed offices, saved marriages and increased revenue and personal happiness for his clients.            

Dino’s been honored to speak for companies big and small around the world spreading his message of how business owners can grow their business without growing apart by Making Love & Business Work. 

Out of all his accomplishments the one he is most proud of is that he is a PHD. Not a Doctor, but a Passionate Husband and Dad!

{Connect with him @ DinoWatt.com}

On this episode of the Raving Patients Podcast, Len sits down with Greg Pellegrom to discuss how our world is changing rapidly due to technology and the #1 driver behind its convenience.  Dentistry can benefit from this transition by implementing convenient platforms like SmileSnap to offer new and existing patients a quick and easy way to engage online about their dental needs.  There are also major benefits to the practice from pre-screening, to filtering, and scalability from greater access.

Takeaways from this episode include:

• Let's define what a virtual consultation is and more importantly what it isn't
• Why should a dentist change from the traditional in-office consultation?
• How does this process benefit my practice?  My patients?

Greg Pellegrom is the Co-Founder & CEO of SmileSnap, a New Patient Acquisition software for the dental industry. His 15 years as an accomplished Orthodontic Sales Professional have given him tremendous insight into the rapidly changing landscape of the industry. It was during this time that Greg recognized the difficulty many practices were having attracting new patients through traditional methods.  In April of 2019 he launched SmileSnap and today it is used by over 700 dental and orthodontic practices throughout the US, Canada, and Australia.

Once in a while, a genuinely exciting development happens in dentistry, and today, I’m thrilled to introduce you to one of them.

Dr. Gregory Tuttle has developed a revolutionary local anesthesia technique called TuttleNumbNow, which has worked wonders in enhancing the doctor/patient experience, improving efficiency, and growing revenue.

Dr. Gregory joins me today to discuss his technique’s benefits compared to the traditional local anesthesia technique, how it works, and how you can get started.

Tune in to find out more!

Key Takeaways 

• Intro (00:00)
• What is TuttleNumbNow? (02:14)
• Dr. Gregory’s background in dentistry (05:01)
• What makes this technique so revolutionary (06:53)
• The problem with traditional local anesthesia (10:04)
• How this technique works (11:43)
• What to consider when employing the method (17:05)
• Common anesthesia myths (21:27)
• How TuttleNumbNow improves patient experience (23:56)
• Lightning round questions (29:54)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Find out more about TuttleNumbNow: https://tuttlenumbnow.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Jennifer is the co-founder and CEO of Marketing by SOS.  She uses her experience in the industry (daughter of orthodontist and a patient for way too many years) plus educational background in Public Relations, plus being a mom to approach her agency support of orthodontic and pediatric dental offices.  Her boutique team serves practices with a range of services, including branding/rebranding your practice, internal and external referral strategies, contests and promotions, social media, graphic design and websites. Our team is equipped to provide just about anything you can dream up (or we can dream it up for you!), see it through from start to finish, and deliver results.

Social media is essential to dental marketing and arguably the most effective way to attract new patients today. However, doing your own social media marketing can be challenging, especially when managing a busy practice. Fortunately, it's not too late to reach your social media goals for 2022! 🎯

Rita Zamora is a seasoned dental professional and owner of Connect90.com, a social media solutions website for dentists. Today, Rita joins me to discuss how dentists can leverage social media to attract more of the dentistry they love to do, and the top challenges dentists face today with social media marketing. Tune in to find out more! 

You'll discover what top dental practices are doing to grow their practice with social media and proven techniques to help you save time, enhance your efforts, and attract ideal patients from the top social media platforms. Managing your social media shouldn't have to be a chore!

Key Takeaways 

• The quintessential social media marketing guide for dentists (00:00)
• Rita's background in dentistry and marketing (02:31)
• How dentists can benefit from organic social media marketing (05:14)
• Leveraging social media to attract new patients (09:34)
• The social media platforms dentists should consider in 2022 (15:10)
• The challenges dental practices face regarding social media (21:18)
• How Connect90 can help you improve your practice's social media marketing (29:00)
• Lightning round questions (32:57)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Connect90.com at: https://hello.connect90.com/c90

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

On this episode of the Raving Patients Podcast, Len sits down with Steve Anderson to discuss how to open the eyes of dentists and professionals to what truly works.  And, what does not work by answering questions that they do not know to ask to facilitate their success while building a solid foundation to their future.

Takeaways from this episode include:

• The four steps for building the profitable dental practice of your dreams.
• How to avoid investment "opportunities" that will drain your bank account
• The financially fatal risk of blindly following a dental Guru's advice.
• The difference between professionals and how to tell which one is best for you.

In everything he does, Steve Anderson finds no greater joy than to impact others and leave a lasting and positive legacy of improvement.

 DentalEase encapsulates Steve’s 30 years of experience working with over 1,000 dentists creating dream dental offices.

 Steve’s essential guide provides dentists with the steps to renovate, construct, and successfully run the dental practice of their dreams, saving tens of thousands of dollars while building a stress-free and profitable dental practice.

 DentalEase helps dentists answer questions that they never knew to ask before. Dentists call the book “An incredible encyclopedia on how to attain success as a dentist.”

Dr. Tau's Facebook live series continues with Hollie Bryant.

On this Facebook Live Episode During Covid-19 Len and Hollie sit down and talk about Raving Employers.

Some of the topics include:

What does a "Raving Employer" look like?

What are some lessons we can learn from this pause in our business?

What are some of the things we can be doing for our business right now?

What are some of the things we can do to future proof your business?

Who is Hollie Bryant...

From Dr. Ross Nash, to Dr. Jeff Blank and on to Dr. Brad Durham, Hollie found education and challenge to add to her credibility for dental practice management consulting. The Nash Institute, New Millennium Education and the Niche Practice were all educational facilities that Mrs. Bryant has worked with. She is a member of the American Academy of Dental Office Managers, American Academy of Cosmetic Dentistry, Academy of Dental Management Consultants, Academy of Comprehensive Esthetics, and the American Dental Assistants Association.Hollie Bryant is a passionate speaker, writer, coach and off-site team member for many practices across the United States. Hollie has over a decade and a half of neuromuscular and cosmetic dentistry experience. Her formal education, self- funded C.E., practice management and clinical skills have allowed her to provide a modernized spin to consulting services.

She is the former Editor-in-Chief of Contemporary Dental Assistant Magazine and has served on the Advisory Board for Dental Compare. She is on the editorial board of Dental Assisting Digest and Inside Dental Assisting, Contemporary Product Solutions and is a consultant for dental manufacturers and has authored numerous manuscripts on clinical assisting and practice management topics. Hollie Bryant is the founder of Bryant Consultants, a family owned and operated consulting and marketing group

Patients increasingly demand digital options when it comes to dentistry; practice treatment plan close rates go up a minimum of 15% by offering remote monitoring alternatives. So, what is the formula to success without disrupting your current workflow? 

In this week's episode, I welcome dental professionals and entrepreneurs Matthew Quinn and Dr. Kurt Hoffman to learn more about In Hand Dental (previously known as AlignFlow), an innovative dental monitoring app they've developed.

Tune in to learn why offering treatment plans remotely monitored can be a fantastic opportunity for practice growth and how they can help you improve your workflow, reduce chair time, and boost patient experience.

Key Takeaways 

• Intro (00:00)
• Matt's and Kurt's background and journey (02:01)
• How the app can help practices improve patient experience (04:44)
• The most significant advantage remote monitoring offers dentists (09:21)
• Why remote monitoring is a fantastic opportunity for practice growth (16:29)
• How the app tracks and boosts patient compliance (25:00)
• Special offer for 'The Raving Patients Podcast' listeners (31:46)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Download the In Hand Dental App: https://play.google.com/store/apps/details?id=com.inhandhealth.alignflow.patient&hl=en&gl=US

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

On this episode of the Raving Patients Podcast, Len sits down with Bryan Laskin to discuss the Patient First Manifesto book, which describes why we need to expand our definition of quality of care.  Learn the most powerful ways to attract new patients, as well as increase profitability and case acceptance.

Takeaways from this episode include:

1. The new benchmark for dental offices
2. The coffee pot strategy to pay for any piece of tech
3. Why patients are switching offices more often than ever
4. Why there is a great disconnect between dental teams and patient
5. The importance of the first encounter with patients

Bryan Laskin has been at the forefront of technology in the dental industry for over 20 years. Counsel to many successful dental technology companies he serves as Chief Innovation Officer at Dental Care Alliance guiding over 300 practices on the use and implementation of technology. He is the owner and a practicing dentist at Lake Minnetonka Dental, and founder of OperaDDS, OperaVR, and Upgrade Dental, a learning platform reaching thousands of Dentists across the country.

Download a free copy of The Patient First Manifesto @ patientfirstbook.com (for the next 30 days).

Penny Reed is a dental practice speaker, coach, and author of the book Growing Your Dental Business.  She runs a company called the Dental Coaching Institute and works with dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results.

Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the National Speakers’ Association and Academy of Dental Management Consultants. In addition, she is the creator and host of the podcast Growing Your Dental Business on iTunes.

Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She is a raving fan of the Disney theme parks and is always planning her next trip or dental retreat near the magic.

If there is one area dentists should never save money on, it’s staff. If your staff is great at what they do, then your patients are happy.

And if your patients are happy, then your dental practice will flourish.

And yet, so many dentists make the mistake of cutting costs on staff because they want to lower their overhead costs.

This strategy never has good long-term results. Sure, in the short term, doing this will save you money. In the long run though, it will hurt your practice.

So, instead of cutting costs on staff, what can you do?

Well, the answer is easy: You need to streamline your procurement.

To discuss this in more depth, I’ve invited an expert on the podcast this week.

Her name is Jordyn Levitas and she is the head of strategic partnerships at Torch Dental.

Jordyn has been with Torch Dental for almost five years, and has seen the company grow from zero practices to over two thousand. 

She is passionate about innovative technology in the dental space and how it can advance dental clinics. 

Jordyn’s work is all about helping dentists learn the ins and outs of the dental supply world, and this is exactly what she’s here to discuss today.

Are you ready?

Let’s dive in.

Key Takeaways: 

Introduction (00:00)

Meet Jordyn (00:40)

Torch Dental’s work (03:34)

Inventory challenges (07:42)

Staff turnover (12:18)

Torch success stories (23:18)

Where Torch is available (26:28)

Time for the Q&A (27:52)

Additional Resources:

Learn more about Jordyn Levitas:

Follow Torch Dental on Facebook: https://www.facebook.com/torchdental/

Follow Torch Dental on Instagram: https://www.instagram.com/torchdental/

Follow Torch Dental on LinkedIn: https://www.linkedin.com/company/torch-technology/

Follow Torch Dental on YouTube: https://www.youtube.com/@torchdental

---

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

This episode continues the series of Facebook Lives converted into Podcast Episodes during the COVID-19 Pandemic.  In this episode, Dr. Len Tau sits down with Dr. Paul Goodman of Dental Nachos to discuss patient communication, practice transitions, dentists getting along better, how practices are doing during COVID-19 and the current state of dentistry.  You do not want to miss this great episode between two dentists from the Philadelphia area.  

Dr. Paul Goodman is a practicing general dentist and the managing partner of a group practice with two locations along with his brother, Jeffrey, in Mercer County, NJ. Over the past ten years, Dr. Goodman has acquired three dental practices and has transformed his father’s general practice into a dental group that employs four general dentists, two specialists, and over twenty team members in two locations. After graduating from the University of Pennsylvania School of Dental Medicine in 2002, Dr. Goodman pursued additional training at Albert Einstein Medical Center in Philadelphia. During his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman had the fortunate opportunity to learn how to place and restore dental implants. Dr. Goodman has a passion for teaching, speaking and giving back to the dental community. He is the founder of Rising Dentists Study Club in Philadelphia and an active member of Alpha Omega. Dr. Goodman lectures yearly to the dental students at the University of Pennsylvania on practice management. Dr. Goodman lives in Center City, Philadelphia with his wife, Mary, and their two daughters, Daphne & Drew. They love all Philadelphia has to offer, especially the fantastic restaurant scene.

Think a low interest rate is the key to paying off debt fast? Think again! Banks have mastered the art of distraction—getting you to focus on interest rates while the real secret to reducing debt stays hidden.

If you're a dentist or business owner struggling with high monthly payments, there’s a better way to take control of your finances, free up cash flow, and pay off debt faster than you ever thought possible—without sacrificing your lifestyle.

That’s why I’m joined by Dr. Howard Polansky, a former dentist turned financial strategist, who helps professionals like you escape the debt cycle without extreme budgeting or lifestyle sacrifices.

In this episode, we cover topics like:

• Why focusing on interest rates is a trap—and what really determines your debt payoff timeline.

• How to restructure debt using cash flow optimization to reduce payments without cutting back on lifestyle.

• Why most financial advisors and CPAs don’t discuss these strategies—and what you can do differently.

• The biggest risks to avoid when using this debt reduction strategy.

• Real-world examples of dentists who slashed their debt quickly and freed up thousands in cash flow.

If you’re ready to take control of your finances and gain true financial freedom, don’t miss this conversation with Dr. Howard Polansky!

—

Key Takeaways

Introduction (00:41)

Dr. Howard's Life-Changing Moment (04:38)

Transitioning from Dentistry to Financial Coaching (08:26)

Understanding Debt and Interest Rates (11:35)

Strategies for Managing Debt Effectively (13:00)

The Role of Financial Advisors and CPAs (16:37)

Working with Clients: The Process (25:30)

Risks and Considerations in Debt Management (27:18)

Lightning Round and Final Thoughts (34:20)

—

Connect with Dr Howard:

🌍 Website: financiallyled.com

📩 Download the eBook: financiallyled.com/ebook

📲 Text Howard: 512-608-1020

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Joy Hawkins is a Local SEO expert who is a Google My Business Top Contributor. She regularly contributes to many online communities in the Local SEO world, including the Google My Business forum (Top Contributor), the Local Search Forum (Top Contributor), and the Local University Forum (Moderator). She is also a contributor to the Moz Local Search Ranking Factors survey.

Joy is the owner of Sterling Sky in Canada and is the author of the Expert’s Guide to Local SEO, which is an advanced training manual for people wanting a detailed look at what it takes to succeed in the Local SEO space.

On this episode of the Raving Patients Podcast, Len sits down with Bobby Hansen to discuss  how to manage the millions of dollars of opportunities that walk through your doors each year and the easiest and most efficient way to increase production, collections, and profitability.

Takeaways from this episode include: 

1. Why Keeping It Simple Matters
2. How Financial Options Are Crucial
3. Customer Service means being on the same page

Bobby Hansen Jr. is the CEO of Treatment24seven and Velox Data Co- San Antonio based technology companies focused on leveraging big data to improve and guide dental organizations across the country in a multitude of different applications. Prior to getting into dentistry, Bobby played professional baseball with the Washington Nationals for 5 years.

Keeping well-organized clinical records it's one of the most challenging parts of running a dental practice - one single mistake could put your practice in serious legal trouble. So, what can practice owners do to protect their business?

Roy Shelburne is a dental professional, consultant, and speaker with more than 36 years of experience in dentistry. As a practice owner, Roy learned the importance of proper record-keeping the hard way. His unfortunate experiences with the law inspired him to become a speaker and help practice owners improve their record-keeping practices.

Today, Roy joins me to share his unique story, the lessons he learned from his experiences, and a few valuable tips for practice owners on how to avoid potential legal risks. Tune in to find out more!

We discuss the importance of documentation, billing, and coding and why your whole team must be careful, concise, and diligent regarding clinical records.

Key Takeaways 

• These clinical record-keeping mistakes could doom your practice (00:00)
• Roy's story and lessons from his unfortunate experience with the law (01:30)
• Potential legal risks practice owners should know about (10:41)
• The importance of documentation (18:44)
• How a single team member's mistake could put your practice at risk (23:54)
• How can dental practices reduce record-keeping errors? (28:05)
• Lightning round questions (30:43)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Roy:http://royshelburne.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Joshua Scott is a marketing speaker and consultant who has spent the last 16 years in the dental industry.  He works with practices around the country to create confident marketing strategies.  

Josh got into dentistry while transitioning out of a ministry career. He landed at a national practice management company where he learned the fundamentals of running a dental practice while viewing everything through the lens of profitability. He spent 12 years there in multiple roles before launching out on his own. He now leads Studio 8E8 (pronounced “88”), a creative dental marketing firm specializing in brand creation, websites and digital solutions. He the host of The 8E8 Show - a regular podcast answering dentistry’s most important marketing questions and regularly speaks across the country. 

Josh grew up off of Compton Avenue on south side of Los Angeles, so he considers himself part “thug.”  Currently he resides in New Albany, Ohio - a white, picket fence community where the most gangsta thing he ever does is listen to Jay-Z with the car windows rolled down.  He’s been married to his high school best friend, Joanna, for 22 years and has two children, Caden (age 12) and Aliya (age 8).

From Uniontown Pennsylvania

Undergrad on full football scholarship Ohio University

West Virginia University School of Dentistry

Wife Trish

Moved to Greenville 2009

Started Constantine Dental 2015

Continuing the series of Facebook Live episodes done while offices were closed during COVID-19 , he is another one for your enjoyment.  

On this episode of the Raving Patient's Podcast, Len sits down with Rick Garofolo to discuss business management, managing cash flow, and alternatives to in house employees to save money.

Some of the things they discuss include PPE during COVID-19, insurance reimbursement, recovering from COVID-19, managing your P&L, billing insurance and outsourcing some of the tasks within the office environment.  

Rick is the President and CEO of the Dental Practice Mechanics.  Rick has contributed to the business of dentistry through proper accounting techniques, P&L management, outsourced services, and more than 20 other systems. He has also published hundreds of articles in industry publications nationally.  Rick’s unique experience comes from a combination of years of successful business ownership with advertising agencies, PR firms, publishing companies, multiple magazines, restaurants, bakeries, a chain of barber shops and commercial and residential real estate investments coupled with his years of experience in the dental industry as a consultant and dental business owner.

On this episode of the Raving Patients Podcast, Len sits down with Brenda McNulty from Support DDS to discuss how remote team members are the wave of the future.  They also discuss how it is a cost effective way to do business, and with Support DDS how you will get the 3 wins. 

Takeaways from this episode include: 

• How can a remote team member boost morale in your practice?
• The 3 Wins of Support DDS
• What makes us different than other remote teams / venders
• Benefits of remote team members

Brenda McNulty has over 27 years of dental experience and is currently an Efficiency and Profitability Coach for Support DDS.  Brenda brings a depth of knowledge from both the clinical and the business side of dentistry.  Brenda’s expertise is helping teams work smarter not harder by simplifying the everyday tasks that occur in dental practices.  Brenda creates increased profitability by establishing systems for practices that focus on the talents of each team member.  Prior to accepting the position with Support DDS, Brenda has provided dental coaching with consulting and has been seen speaking on her expertise from the podium at several major dental events. Her passion for the dental profession continues to propel her forward as a key expert for dentists and teams looking to pursue more successfully their ideal practice vision. 

Outside of dentistry, Brenda’s passion is her faith, family, giving back and volunteering.  She has 5 children and one grandson who calls her Nana.  Brenda is very active with veteran’s organizations especially the Navajo Code Talkers from World War II. She has been one of the organizers of Navajo Code Talker Day since 2006 and is proud to have been declared an honorary Navajo by the Navajo Code Talker Association.  Brenda McNulty is also the Chairman of the Board for the Smile Foundation, a Non-Profit Missions program bringing dentistry to children in Mexico. 

Brenda is a member of the American Academy of Dental Management Consultants and Speakers Connection Network

On this episode of the Raving Patients Podcast, Len sits down with Elizabeth Dooher-Anthony to discuss how negative patient interactions begin with misunderstanding of what a patient is experiencing, and how perceived non caring by providers is the basis of most litigation, bad reviews.

Takeaways from this episode includes: 

1. How do negative patient interactions occur?
2. What creates dental trauma?
3. Solutions for better patient interactions

Elizabeth has been a dental hygienist for over 30 years. She created Serdentity to help dental professionals have better, more peaceful patient interactions. She is an Orofacial Myofunctional Therapist, practicing with PrimalAir (based in Wisconsin).

She is a published author of a book and articles in RDH magazine and has created and presented 2 webinars.

Elizabeth is also a singer and actress.

The secret to a successful dental practice? It’s not a genius hygienist or expensive treatments or even the best dentist in the area.

The secret is simple: Team engagement.

If your team members are engaged with the work you’re doing and come every single day to the office motivated to do great work, then your dental clinic will thrive.

But to build great team engagement, you first have to build a great team.

You see, the first step to a successful dental office is hiring the right team members. 

How can you do that?

To answer this question, I have invited an expert on the podcast, the brilliant Susan Leckowicz.

Susan is the CEO of Dental Coaches, a company that aims to help dental practices grow their bottom line. They work with doctors and their teams to create connection, clarity, and trust with patients in their care. 

Susan started her career as a teenage dental assistant for her dad. She is very passionate about dentistry, and she spent twenty years as a dental hygienist before becoming a dental coach. 

Today, she’s here to discuss how you can build team engagement in your dental practice.

Are you ready?

Let’s dive in.

Key Takeaways: 

Introduction (00:00)

Meet Susan (00:31)

Let’s talk about team engagement (02:01)

Dental Coaches’ survey (05:14)

Here’s how to improve (13:30)

KPIs for your team members (17:07)

How Susan helps dental practices (25:49)

Q&A time (27:29)

Additional Resources:

Learn more about Susan Leckowicz:

Follow her on Instagram: https://www.instagram.com/susanleckowicz/

Follow her on LinkedIn: https://www.linkedin.com/in/susan-leckowicz/

Follow Dental Coaches on Facebook: https://www.facebook.com/dentalcoaches

Take the survey: https://survey.zohopublic.com/zs/72CC46

---

Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/

*** Use the promo code "RAVING" to get $100 off!

---

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

One of the most significant challenges dentists face today is implementing new technologies that can assist with both clinical and front office tasks to deliver high-quality care for patients.

Dental software expert Travis Rodgers, also known as 'The Dental Software Guy,' joins me to share some tips on effectively managing new dental practice management software. Tune in to learn more!

Travis is considered a leader in dental innovation and technology, having launched over 200 products for top brands in the dental industry and built 18 dental software programs. He also pioneered integrating dental practice management software into lab management systems.

We discuss what causes dental practices to fail in implementing new systems, how to remove impediments to implementing new technology, and the 3 C's of implementing change.

Key Takeaways 

• How to effectively implement new dental practice management software (00:00)
• Travis's background in dentistry and technology (01:40)
• The 3 'C's' of implementing change (03:41)
• The key to implementing new technologies (09:38)
• Why it's a good idea to hire a consultant when introducing new software (17:16)
• Lightning round questions (25:05)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Schedule a free consultation with Travis at: https://www.travisrodgers.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

On this episode of the Raving Patients Podcast, Len sits down with Andrea Adams Miller to discuss publicity, and the Keep Smiling Movement. 

Andrea Adams-Miller, CEO, TheREDCarpetConnection.com, International Publicist & Speaker, Author, and Sponsorship Acquisitions, she knows that nothing is more significant than having someone on your team that has your back! Imagine how good it feels to have someone you trust to assist you in getting into the limelight, collaborating JVs, creating supplemental products, setting up partnerships and sponsorships, managing your events and product launches, and more…

Regarding the Dental Field, Andrea is an advisor for Ph Dental and a publicity advisor for two dentists. She is also trained in hypnotherapy and has provided dental hypnotherapy for patients.

Pulling back the curtains, what you may not know is that Andrea Adams-Miller left law enforcement in her early 20’s to master a 30+ year successful practice as a relationship expert, international keynote speaker, author, and consultant. However, after 20 years of amazing media exposure, interviews, and keynotes, her peers started asking her for her help in their businesses, and BOOM! Andrea found a new passion for helping others achieve their top successes utilizing her experience and success. The RED Carpet Connection was off and running!

As a positive force of energy, Andrea whirls around in your sphere wearing many hats to make the right connections, devise the best solutions, and implement the smartest marketing ploys to increase your authority, credibility, and income in more ways than one! The ideas are limitless! That’s why she has been contracted by the best of the best, the greats behind the greats, the greats behind the men who have consulted for Les Brown, Jack Canfield, Joe Theisman, Seth Greene, Dean Graziosi, Kevin Harrington, and more.

As an award winner business leader, she has been honored as the American Associations of University Women’s “Leader of the Year,” and Business Professional Women’s “Leader of the Year. Additionally, she has been recognized as Women Economic Forum’s “Woman of Excellence” and “Iconic Women Changing the World.” Her proudest accomplishment was the surprise to be honored as “The Heart of Gold” winner, where she was nominated and voted for by 450 of her peers. 

An engaging international speaker, she has shared the stage with Anthony Hopkins, Jason Alexander, Frank Shankwitz, Brian Tracy, Stedman Graham, Les Brown, and more...Her extensive background goes beyond traditional academia which includes a BA in Psychology, an MS in Public Health, and a Ph.D. (abd) in Public Health Community Education and Promotion. She is trained and certified as a Neurolinguistic Practitioner, Hypnotist, Laughter Therapy Practitioner, Biofeedback Practitioner, and more. She incorporates these tools to propel her client’s business, publicity, book, social media, and funding! 

Presently, she is on a mission to further www.TheKeepSmilingMovement.com, a 501(3)c, which strives to amplify people who inspire goodness and happiness in others. These people are photographed with a Keep Smiling card and showcased in a series of books “Keep Smiling: Shift Happens” and on social media. Our modern-day ‘Who’s Who’ recognizes everyday people, celebrities, authors, speakers, athletes, and specialty groups for their contribution to our society. With Keep Smiling cards in 24+ languages, we desire to capture smiles all over the world to show the power of the universal language of a smile. 

She lives on a 50-acre farm in Ohio with her husband Tom. She has three amazing adult daughters, Destiny, Devony, and Demiya, a 4-year-old granddaughter Mavis, and a 1-year-old grandson, Warren. 

Are you happy with where you are right now?

After spending countless years helping high-achieving CEOs and dentists achieve their goals, Julieanne O'Connor reveals how most dentists are still unhappy, no matter how much they've achieved. And, most often than not, it leads to serious burnout.

But how can dentists prevent burnout?

Julieanne O'Connor is an award-winning author, actor, TEDx speaker, brand strategist, corporate trainer, and Quality of Life coach. 

In this week’s episode, Julieanne shares how you can leverage your influence while understanding your why and prioritizing living a quality life.

Julieanne also explores the downside of perfectionism among dental practitioners, the power of collaboration, how to set a vision, and more. Tune in now to find out!

Key Takeaways 

• Being driven by meaning explained (03:21)

• Recognizing your why (04:35)

• How perfection plays a role in your life (08:52)

• Leveraging influence and using it properly (11:22)

• On collaboration and working with a potential influencer (16:22)

• How to tie your needs to your vision (19:32)

• Best practices to set a vision (21:32)

• How to weave possibility into your dental practice (22:55)

• Lightning round Q&A (28:09)

Additional Resources

Are you ready to take your dental business to the next level? Register for my live event today at:

https://superchargeyourdentalpractice.com/

*** Use the promo code "RAVING" to get $100 off!

---

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

On this episode of the Raving Patients Podcast, Justin Jacques from Predictable Patients Systems join Len to discuss some paid advertising options on the internet.  Justin talk about his specialty… running Facebook Funnels targeting specific demographics and procedure types and why they are an effective way to drive new patients to your office.  They also discuss how to measure the ROI you are getting from this avenue and how what he does differs from other companies. Other topics covered are why having a steady flow of reviews are important prior to starting Google Adwords or Facebook Marketing. He will also share some things that you need to know as a consumer when dealing with this type of marketing for your practice.  Tune in to find out more on this episode of the Raving Patients Podcast.  

On this episode of the Raving Patients Podcast, Len sits down with Paulson Thomas to discuss how operations and staff management impact growth for a practice with relation to lead generation marketing.

Takeaways from this episode include:

1) Staff and operations management 

2) Mindset of the practice as a whole

3) How growth and marketing plan align with your business model

Raised in a Pentecostal christian household as the pastor's son, Paulson learned a few things about audiences and keeping God first above any business adventure. 

Ranging from organization behavior and operations he grew up in the environment of people management at a very young age. 

With hands on clinical experience of 13 plus years in Radiology allowed him to understand how physicians' function and also how healthcare giants grow at a rapid pace. 

Few expensive receipts like my MBA in Finance gave me the insight for leadership and a deeper dive into organizational culture and vision which allows him to really provide a shoulder to shoulder approach with practice owners.

At Innovate Fast, they are currently working with 100+ practices across North America alone and spend over 2.5 million dollars in paid advertising which allows him to clearly give direction to any practice in any industry when building a comprehensive reputation with the main focus on internal operations first and later adding fuel to the fire with marketing.

Christian is passionate about using technology and finding cost effective solutions for dentists and patients. He has spent his entire career as a student of patient attraction strategies and communication skills for case acceptance. His greatest accomplishment has been being a part of the development of an Insanely Awesome and Successful Dental Team and Practice Culture!

America’s Most Productive Dentist, Dr. Bruce B. Baird has a lifelong commitment to dental excellence. A nationally renowned cosmetic dentist, Dr. Baird is an international teacher and speaker on cosmetic, reconstructive, and implant dentistry, business management, and communication development.

Instrumental in development of the Quadra-Guide surgical stent and Equaspacer Implant System, Dr. Baird also founded the Texas Centers for Implant Dentistry and Compassionate Finance. He is also involved with the American Academies of Cosmetic Dentistry and Implant Dentistry, the International Congress of Oral Implantology, and the Academies of Osseointegration and General Dentistry.

Recognizing his ability to help other dentists achieve the same success he has experienced in his practice, Dr. Baird partnered with Vicki McManus Peterson to create Productive Dentist Academy which has been an invaluable resource to dentists nationwide. Dr. Baird is now sharing his knowledge of dentistry by hosting The Productive Dentist Podcast where he will share his expertise on productivity, scheduling, leadership, management, delegation, teamwork, and much more

Believe it or not, traditional dental marketing doesn't attract new patients not because marketing doesn’t work but because your strategy doesn't accurately represent your practice.

When a patient lands on a templated website with stock photography and clunky design, they have nothing to connect with and they leave.

This is why your marketing strategy can make or break your dental practice and having the right one can save you (and make you) a lot of money.

To discuss this in more depth, I’ve invited a dental marketing expert on the podcast this week.

His name is Joshua Scott and he is the owner and CEO of Studio 8E8, a dentistry story-driven marketing agency.

Studio 8E8 was recently named a “Top Healthcare Marketing Agency in the United States” by Healthcare Business Review. Their mission is to create more authentic marketing by telling better stories.

This isn’t Joshua’s first time here as a guest, but for those who don’t know him, he is a marketing speaker and a consultant who has spent the last 21 years in the dental industry. 

Today, he’s here to discuss how to market your dental clinic better, what makes Studio 8E8 unique, the importance of story-telling in dental marketing, and more.

Are you ready?

Let’s dive in.

Key Takeaways: 

Introduction (00:00)

Meet Joshua (00:34)

What is Studio 8E8? (03:58)

What makes Studio 8E8 unique (10:42)

Free production for life (14:35)

The biggest advancements in dental marketing (24:49)

Q&A time (29:36)

Additional Resources:

Learn more about Joshua Scott:

Follow him on Instagram: https://www.instagram.com/joshuascott/

Follow Studio 8E8 on Instagram: https://www.instagram.com/studio8e8/

Learn more about Studio 8E8: https://s8e8.com/

---

Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/

*** Use the promo code "RAVING" to get $100 off!

---

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reputation Doctor himself, Dr. Leonard Tau!

Find out more about Dr. Leonard Tau's work as a dental professional and speaker by visiting http://www.drlentau.com

Dr. Leonard Tau sits down with David Janash in the latest episode of The Raving Patients Podcast.

On this episode of the Raving Patients Podcast, Len sits down with Dr. Eric Block to discuss anxiety, burnout, and mental health of dentists. They also discuss DealsforDentists as well as Dr. Block's story to becoming a dentist. 

About Dr. Eric Block:

I got my DMD from the Nova Southeastern College of Dental Medicine in Ft. Lauderdale in 2002.  After  NOVA, I knew I wasn't ready for private practice both clinically and mentally I also wanted to get involved with implants b/c I thought it was a future and a way out of just doing general dentistry.  I actually thought I was going to be a quote unquote implantologist and just placed and restored implants all day.  I went to BU and completed a two-year Dental Implantology residency at Boston University in 2004.  It was like a mimi perio/pros but focused on extractions/bone graft and placing and restoring implants.  After BU, I entered Private practice after school with about $300Kin debt.  I associated for many years and am now a partner/owner of Acton Dental Associates, Which is a 9 operatory multi-specialty practice with about 4500 active patients. I started www.dealsfordentists.com during the coronavirus shutdown.  It is a free marketplace where dentists can find the latest new customers from vendors across the industry. Also started The Deals for Dentists podcast where I interview dentists and vendors to find out their stories and how they can help other dentists.  Especially young dentists nationwide.  I am also writing a book (title to be named later) about dentists and their mental health.

On this Facebook Live series converted into a podcast, Len sits down with Frank King to discuss suicide prevention in the workplace as a health and safety issue.

Frank King helps workplaces appreciate the critical need for suicide prevention, creating a forum for dialogue and critical thinking about workplace mental health challenges. It builds a business case for suicide prevention while promoting help-seeking and help-giving. Interactive exercises and case studies help employers and their staff apply and customize the content to their specific work culture.

Frank King, Suicide Prevention speaker and Trainer was a writer for The Tonight Show for 20 years. Depression and suicide run in his family. He’s thought about killing himself more times than he can count. He’s fought a lifetime battle with Major Depressive Disorder and Chronic Suicidality, turning that long dark journey of the soul into five TEDx Talks and sharing his lifesaving insights on Mental Health Awareness with associations, corporations, and colleges. A Motivational Public Speaker who uses his life lessons to start the conversation giving people permission to give voice to their feelings and experiences surrounding depression and suicide. And doing it by coming out, as it were, and standing in his truth, and doing it with humor. He believes that where there is humor there is hope, where there is laughter there is life, nobody dies laughing. The right person, at the right time, with the right information, can save a life.

On this episode of the Raving Patients Podcast, Len sits down with Ben Dyches to discuss how the R&D tax credit provides a direct and potentially significant benefit to dental practices and dental practice owners. Most dentists are already doing things that satisfy the requirements to take this credit, but, as with all things tax-related, it's important to understand the fine print. 

Dr. Benjamin Dyches is the founder of Dr. Tax Credit, LLC. He studied microbiology and chemistry as an undergraduate before heading to dental school. Ben built multiple practices and worked with thousands of satisfied patients for over a decade. After selling his practices, he attended law school, with a focus on business law, healthcare law, and alternative dispute resolution. He is admitted to practice law in Utah and Nevada.

​Ben’s background in science, hands-on patient care, business experience, and legal expertise make him a powerful and passionate advocate for healthcare and healthcare providers. He maintains a private law practice called Aegis Lion and resides in Utah with his family.

Are you a new dentist feeling overwhelmed and unsure about your career path? Dr. Cole Herzik's journey might be just the inspiration you need.

Dr. Herzik, a recent dental school graduate, is already making waves in our industry. As the CEO of the Private Dentist Alliance and founder of the MAN nonprofit, Cole shares his unique approach to finding purpose in dentistry beyond clinical practice.

Dr. Herzik's proactive approach to learning and networking led him to perform advanced procedures and speak at conferences within a year of graduation.

For Dr. Herzik, mentorship has been a cornerstone of his professional development. He firmly believes that by learning from those who have walked the path before him, he can avoid pitfalls and accelerate his growth. "I want to pick all those people's brains so that I don't have to make as many mistakes or fall into those pitfalls or have those negative things happen to me along the path," he says.

He reveals how it all started with a single Facebook friend request and how mentorship and continuous education have shaped his career so far.

Dr. Herzik also discusses his ambitious vision for improving dental education as well as the importance of understanding the business side of dentistry.

Don't miss this conversation that encourages you to find your "why" in dentistry. Tune in now!

—

Key Takeaways:

Dr. Herzik's journey from dental student to CEO (00:00)

Importance of mentorship in dentistry (06:52)

Finding your "why" in dentistry (12:55)

His extensive CE journey post-graduation (16:43)

The Private Dentist Alliance and improving dental education (20:40)

Importance of business knowledge for dentists (26:31)

Lightning round Q&A with Cole (28:46)

—

Connect with Dr. Cole Herzik:

Instagram

Private Dental Alliance

The M.A.N Podcast

—

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.  

Use code RAVING to save $100 on registration.

—

Learn proven dental marketing strategies and online reputation management techniques with Dr. Len Tau. 

This podcast is sponsored by Dental Intelligence.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. 

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Most practice owners approach marketing from a tactical perspective instead of creating a roadmap for achieving their objectives. As a result, many don't get the results they're looking for and end up wasting precious time and money. Fortunately, you can implement a few strategies right now to update your dental marketing and succeed in 2023!

Nicole Toudouze is the co-founder and CEO of Transcendental, a dental marketing company that helps practices develop and grow their business through strategic planning and data-driven insights. 

Today, Nicole joins me to share the nine most effective dental marketing strategies to succeed in 2023. Tune in to learn more!

We discuss the importance of strategy development in driving growth and an impactful marketing program, how to develop a strong marketing foundation, and much more.

Key Takeaways 

• The 9 most effective dental marketing strategies in 2023 (00:00)

• What is Transcendental, and how does it help dentists? (01:51)

• Defining your business objectives and your strategy (05:53)

• Why you need to develop a strong marketing foundation (20:32)

• What is integrated marketing? (26:17)

• The importance of having a good marketing agency (28:14)

• Lightning round Q&A (31:57)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Debra is a consultant, speaker, writer and coach. She is founding member of the Academy of Dental Management Consulting - serving her 3rd term as President. She is board member of the American Academy of Dental Practice Administration and serves on the ADA Practice Management Advisory Board.

Debra has been recognized by Dentistry Today as a Leader in Continuing Dental Education and Consulting and a recipient of the Gordon Christensen Lecturer Recognition award.

Levi Barlavi a dental attorney and founder of the Pacific Health Law Group, P.C., a law practice focused on the legal and business needs of healthcare professionals. 

Levi assists dentists with legal issues related to practice formation, partnerships, practice sales and transitions, office leases and lease reviews, employment law issues, and regulation and compliance matters.

With a family of doctors, including a wife who is a dentist and sister who is an OB/GYN, Levi appreciates the complex challenges doctors face in providing healthcare to their patients while also running a business. This appreciation is the catalyst that drives Levi's work and the reason Levi is passionate about providing his clients with informative, effective and cost-efficient legal solutions.

Raised in Los Angeles, Levi is a proud graduate of the University of California, Los Angeles, where he received his bachelor's degree in Philosophy. After completing his undergraduate studies, Levi went on to receive his law degree from Georgetown University Law Center in Washington, D.C.  When not working, he enjoys reading, watching movies, and playing with his two young boys (4 &2). 

Dr. Steve Schluentz is a dentist and owner of Mountain Sky Dental, CEO/Founder of Mountain Sky Coaching, and host of the Dental Practice Freedom Radio.  He is also a partner at Dentistry's Optimal Model of Health, an online curriculum built at helping dentists use technical skills to develop a life of freedom.  He is a certified consultant for Bob Proctor, one of the world's foremost thought leaders on  human growth and potential and is recognized as one of the top consultants for the Proctor Gallagher Institute.

Are you creating quality video content for your practice? Chances are, you’re not doing it enough!

Short-form video content has been on the rise for quite a few years now. So, now, more than ever, dental practices have to lean into this tool to boost patient engagement and compliance.

But how do you create content that goes beyond just basic information?

Today's guest is here to share all about it. 

Janelle Baum is a cutting-edge orthodontic influencer that's using the power of social media and video content to transform dental practices  —  and businesses in general, too.

With over seven years of experience as an orthodontic treatment coordinator and a background in theater and improv, Janelle delivers a one-of-a-kind approach to patient interactions. It starts by using short, engaging videos to inform and entertain patients at different stages of their journey, boosting case acceptance, helping them know what to expect before an appointment, and everything they need to follow during their treatment.

This episode is packed with insights, such as how medical professionals can humanize themselves through short-form videos and how to make patients feel more at ease with procedures.

Janelle also advocates for actively involving patients in social media content creation, which not only boosts the practice's visibility and improves patient compliance, but also creates a vibrant office culture that spreads through word of mouth. Plus, she shares how practices can leverage feedback systems like Avius tablets to gain honest reviews directly from children. 

If you're looking to stand out with video content, this is the episode to listen to. Tune in!

—

Key Takeaways:

Meet Janelle Baum & her start as a treatment coordinator (00:00)
How Janelle helps orthodontic offices (05:34)
Cultivating a vibrant office culture (11:33)
Who in the dental practice should be doing the videos (17:02)
Social media as a growth engine for dental practices (21:14)
Video campaigns for enhanced patient engagement (25:32)
A full breakdown of Janelle’s services (30:45)
Lightning Round Q&A With Janelle (35:03)

—

Additional Resources:

Connect with Janelle: 

TikTok: https://www.tiktok.com/@the_ortho_influencer
Email: janelle@theorthodonticinfluencer.com
Website: https://theorthodonticinfluencer.com/

Check out Kaleidoscope Orthodontic Digital Marketing: https://thekaleidoscope.com/

Learn more about Avius: https://avius.com/facilities-management-customer-satisfaction-surveys/

—

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/

Use code RAVING to save $100 on registration.

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Heidi Mount is the President of Heidi Mount Coaching, a Virtual Consulting Company.  Her work with dental practices focuses on creating simple, effective and easy to follow solutions that result in less stress and greater profitability. As an international speaker, she is known for her engaging style and generosity with useful tips. In fact, her claim to fame is helping offices make $500 more a day on tomorrow’s schedule. As a result of her work, people often share that they have a big weight lifted off their shoulder, happier employees, more time doing the things they love to do, get out of debt and develop a better retirement plan. On a personal note, she appreciates gourmet food, scuba diving, and visiting tropical islands. 

Contact info is Heidi@CoachingDentist.com

Website: www.CoachHeidiMount.com

Lots on online resources available.

On this episode of the Raving Patients Podcast Len sits down with Angela Davis-Sullivan to discuss her book, coming home to a better practice, the importance of creating the office YOU want. They also cover how leadership really counts- in good and bad times.

Takeaways from this episode include:

1) Great time to reset, and create the practice you want.

2) Why leadership is critical now.

3) What teams really need from their leader.

Angela is a Dental practice business and development coach.  Angela brings over 30 years of hands on experience, while helping doctors and teams reach their full potential.  Angela is also a speaker and educator for dental practices.  Her background as an administrator, expanded function dental assistant, New patient coordinator, office manager, and advanced training with dental management systems is invaluable with the day to day operations in a dental office, with the doctor, and with the team.

Angela has a special passion and skill for bringing out the best in team members and developing outstanding office managers as well as helping dentists become better leaders.

We interrupt our previously scheduled podcasts during the Covid-19 Pandemic...

Michael’s passion for entrepreneurship landed him square in the middle of Milwaukee’s growing start-up community. Playing an active role on the local scene, he and Laura started laying the groundwork to grow Wonderist Agency. With artistic vision and a scrappy, jack-of-all-trades mindset, Michael has brought energy and strength to a great foundation. When Michael isn’t burning the midnight oil, you might find him working on his 1964 classic boat, fishing, rummaging through local antique stores, or enjoying a craft brew.

Are you struggling to attract and retain high-quality dental teams? 

Kara Kelley is the founder and CEO of Clinical HR LLC, a Human Resources advisory firm for dental and medical practices. Kara helps dental practice leaders develop strategic HR systems that engage their teams and strengthen their practice.

In this week's episode, Kara joins me to share her insights on attracting and retaining top talent in the dental industry. 

From developing competitive total rewards systems to offering personal and professional development opportunities, Kara offers practical advice for building a motivated team. Don't miss out on the latest HR trends and strategies for success in 2023!

Key Takeaways 

• Building a motivated dental team: HR tips for practice leaders in 2023 (00:00)

• Kara's background and why she decided to get into dentistry (02:44)

• Why dentistry is currently facing talent retention issues (03:53)

• Competing against remote jobs in the dental industry (08:44)

• How to handle employee requests for a raise (13:26)

• The best talent retention strategy in 2023 (20:29)

• What are some benefits you should offer to your employees? (31:36)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

If you've ever wondered why some patients hesitate to move forward with treatment, you're not alone. Case acceptance isn't just about presenting a treatment plan—it's about understanding the psychology behind a "yes."

That's why I’ve invited the highly respected Debra Engelhardt Nash to the Raving Patients Podcast. With decades of experience in dental consulting and coaching, Debra knows exactly how to help dental teams transform their patient conversations into powerful case acceptance strategies.

In This Episode, We Cover:

✅ The key questions that make patients feel understood and ready to commit
✅ Why the front desk team is your best (or worst) case acceptance tool
✅ How to handle the dreaded "Do you take my insurance?" question
✅ Strategies to eliminate financial objections before they even come up
✅ The role of trust, team endorsement, and second opinions in case acceptance

With insights from Debra’s extensive career—including her experience at the Nash Institute for Dental Learning—you’ll walk away with actionable tactics that will immediately boost patient conversions.

—

Key Takeaways

Introduction and Sponsor Acknowledgment (00:47)

Meet Deborah Engelhardt Nash (03:32)

The Power of Patient Conversations (05:01)

The First Phone Call Matters (10:05)

Your Front Desk is a Sales Team (11:41)

How to Sell Your Practice Over the Phone (12:04)

Handling the Insurance Question Smartly (13:26)

The Right Way to Discuss Cost (20:53)

Why Team Endorsement Boosts Case Acceptance (21:48)

The Magic Question to Increase Yeses (23:45)

Overcoming Financial Objections (26:34)

Introducing Payment Plans Effectively (27:20)

Should You Offer Free Consultations? (30:53)

Why You Should Record Calls (32:15)

Lightning Round Q&A (32:27)

Final Takeaways and How to Connect with Deborah (36:46)

—

Connect with Debra:

🌐 Website: DebraEngelhardtNash.com
📍 Nash Institute for Dental Learning: NashInstitute.com
📞 Phone: 704-904-3459

💡 Special Offer: Mention the Raving Patients Podcast for an exclusive tuition discount at the Nash Institute!

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Vivek Kinra is a Computer Engineer by degree but his career moved into business management at a young age. He has had multiple leadership roles leading big engineering departments at large corporations. 

He got into dentistry by marrying a dentist. His wife Dr. Lyuda started a scratch practice in late 2015 in a very saturated area of Chicago. The practice, VIP Dental Lounge, is a small 3 operatory practice (expanding into 6 shortly) that is setup as a very high tech office. Their goal is to build the best dental office in Chicago from the 'eyes of a patient'.

Vivek designed the office as well as setup the business processes to drive profitability to the practice

Vivek has built the business side of the practice to be a million dollar practice running at less than 50% overhead. He has been successful at negotiating insurance contracts to get insurance reimbursements high enough to have less than 10% writeoffs. 

Vivek's next project is to build his course where he teaches the secrets of getting better reimbursements from insurance companies dentists are already in network with. 

On this Facebook Live series converted into a podcast, Len sits down with Tom Comerota to discuss the impact COVID had on dental spend, and why it's important that dental offices provide home care products, and make services accessible online for their patients?

Takeaways from this episode include: 

1. What DentalStores does; including store memberships & services online. 

2. Why it's important that dental offices provide home care products and make services accessible online for their patients.

3. Why create a savings/membership plan?

Tom Comerota is the founder & CEO at DentalStores.com, a platform that helps dentists create and manage their own online patient store and in-office dental savings plan. DentalStores mission is to expand dental providers' treatment options and improve the quality of patient care.

Sometimes, all that’s in the way of doubling your practice’s growth is not having an office manager.

In this episode, I sit down with Zachary Shelley, a leading dental office manager who’s achieved incredible growth in just 4 years at Satellite Family Dentistry. 

Zachary’s journey to dental office management is unconventional — he went from professional skateboarder to dental lab manager, eventually landing the role at Satellite as its very first office manager. 

And how is that going? Well, in this episode Zachary shares not only the changes he made as office manager but also how he’s helped the practice retain over 88% of new patients, simply by focusing on elevating patient experience and team communication.

Additionally, we talk about team culture and the power of creating a structured, supportive environment where the staff feels valued. Other themes include:

• Zachary’s evolution in dentistry
• The value of ongoing education
• And tips for empowering staff.

These growth-boosting insights are just a click away.  Tune in!

—

Key Takeaways:

Introduction (00:00)
How Zachary Shelley became a dental office manager (01:42)
The importance of continuing education (11:01)
Zachary’s method of creating a positive team culture (16:01)
The hardest part of Zachary’s job & improving communication (22:16)
How to get 88% patient retention like Zachary does (24:09)
Final thoughts & lighting round Q&A (27:58)

—

Join the Dental Office Manager Success Network to connect with Zachary and learn all about dental office management: https://www.facebook.com/groups/1043108050120371

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Are you looking to build your dental practice's following and engagement on social media platforms?

As the social media algorithm continues to evolve, dental practice owners must stay updated with the latest trends and online marketing techniques. So, what is the best strategy to attract more patients and position yourself as your community's dental practice of choice?

Mary Robb is the CEO & founder of Social Practice, a strategic social media partner who utilizes creative storytelling to help your practice grow. Today, Mary shares three effective social media marketing strategies to help you skyrocket your practice's online following and engagement. Tune in to find out more!

We also discuss which social media tactics work the best in 2022, the impact of video, and how to cultivate an online community of raving patients.

Key Takeaways 

• 3 social media marketing strategies to build your online following (00:00)
• How the social media algorithm works in 2022 (02:41)
• Simple way to get people to follow you back (12:56)
• Using social media to reach your target audience (18:03)
• The best thing you can do to market your dental practice today (20:44)
• The importance of involving your team in social media marketing (24:12)
• Why the patient experience is a vital part of social media marketing (25:33)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

Learn more about Social Practice at: http://social-practicetx.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Rita Zamora is the author of the new book, Get Found, Get Liked, Get Patients - Making the Most of Social Media, and owner and founder of Rita Zamora Connections (https://RitaZamora.com) a social media marketing agency. She is known as “Dentistry’s Social Media Expert” and is one of the most highly sought after social media speakers and has been invited to return as a speaker to the best meetings in the country—the American Dental Association Annual Session, the Hinman Dental Meeting, the Chicago Midwinter Meeting, and the American Association of Oral & Maxillofacial Surgeons Annual Meeting.

Her advice on managing your online reputation was published in the American Dental Association’s Practical Guide to Expert Business Strategies and she served as a Contributing Faculty Member on the topic of marketing for the 2015 American Dental Association's Center for Success Certificate Program.

Rita Zamora Connections is an established dental consulting firm that specializes in social media marketing for dentists and specialists. Their agency provides highly customized solutions
and encourages genuine personal interaction between their dentist and specialist clients and their patients. Since 2008, they’ve worked with hundreds of dental professionals, through speaking engagements and their agency, to train or assist them in authentic and valuable online interactions. Rita graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing and has over 20 years of experience working in the business of dentistry. Rita can be contacted at Rita@RitaZamora.com

Nancy identifies herself as a “simple dentist’s wife” that now works in her small family practice. As a full-time partner, Nancy is in charge of all things not related to the actual delivery of dentistry.

On this Facebook Live series converted into a podcast, Len sits down with Sean Hamel to discuss how website speed is often overlooked in today's dental marketing landscape.  With Google rolling out Mobile-First Indexing this Fall, it's important for everyone to know where they stand and ensure they are trending with where technology is going - not where it's been.

Imagine learning the latest in dental implants and clear aligners, not in a cramped conference room, but with the pink sands of Bermuda a few steps away. 

Learn all about supercharging your dental practice with big cases at our upcoming conference in Bermuda!

On today’s podcast episode, I brought on my co-organizers, Allison Lacoursiere and Matthew Petchel to talk about this exciting event. First and foremost, we explain why we chose Bermuda as the location, touching on what will separate this event from all the other dental events out there. 

Allison, Matthew, and I also go over all the details for the event, detailing how it will stand out over all the other events in the industry. We also share all the details such as the event format and schedule, our renowned speakers, the type of content we will be presenting, and who will get the most out of this three-day experience.

We’re bringing together top-tier dental professionals ready to change their mindset on what's possible in 2024. Plus, our internationally known guest speakers will deliver actionable content and proven strategies for growth to elevate your implant or aligner practice to the next level.

Plus, we’ll have a special guest sharing about generative AI, with a specialized focus on its applications in dentistry!

Don't miss out on this opportunity to learn from top dental speakers in the beautiful setting of Bermuda. Grab your ticket now for early bird pricing.

Tune in for more details!

—

Key Takeaways:

Introduction (00:00)
Event Location: Bermuda (02:08)
Event Format and Additional Details (05:11)
Speakers and Content Highlights (07:24)
Special Guest on Generative AI (12:19)
Changing The Landscape of Dental Events (17:13)
Who Should Attend (22:43)
Dates, Location, & Early Bird Pricing (26:05)

—

Additional Resources:

Use code “RavingPatients” to save $200 on your early-bird ticket.

Event Website: https://superchargemorebigcases.mykajabi.com/bermuda

Connect with Allison Lacoursiere:

LinkedIn: https://www.linkedin.com/in/allison-lacoursiere-32789680/
Instagram: https://www.instagram.com/clearlyig/
Facebook: https://www.facebook.com/allison.lacoursiere / https://www.facebook.com/yourclearalignercoach

Connect with Matthew Petchel:

LinkedIn: https://www.linkedin.com/in/matthewpetchel/
Instagram: https://www.instagram.com/zeephyrp/
Facebook: https://www.facebook.com/matthewpetchel

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

They said success would make us happy. They were wrong. Let's find out what truly matters.

Healthcare professionals are often caught in the pursuit of success at the expense of their well-being, often leading to burnout or disenchantment with their jobs.

Today’s episode redefines what true success and happiness look like with the guest Tarryn MacCarthy, an orthodontist and transformational mindset and happiness coach for healthcare professionals.

We start by exploring Tarryn's journey to finding happiness and professional success on her own terms. She shares what drove her to coach others on the importance of nervous system regulation and finding happiness within.

We discuss why happiness, not success, should be everyone’s starting point. Tarryn makes the point that ultimate success is impossible without taking personal responsibility for our own happiness first, debunking the myth that success naturally leads to happiness.

We also touch on the vital role of nervous system regulation in not just personal well-being but as a crucial component of professional success and leadership. From practical advice on managing stress to redefining success on your own terms, this episode is packed with priceless insights for any healthcare professional.

Tune in and join us as we challenge the status quo of success. 

—

Key Takeaways:

Introduction (00:00)
Meet Dr. Tarryn Maccarthy & the Business of Happiness (01:47)
Dr. Tarryn’s Take On Success & Nervous System Regulation (09:04)
Nervous System Regulation as a Key Component of Business Growth (19:07)
Who Is Responsible for Your Happiness? (26:06)
Suggestions for Nervous System Regulation (28:25)
Lightning Round Q&A With Tarryn (33:32)

—

Additional Resources:

How happy are you? Take the free quiz here: www.thebizofhappiness.com

Connect with The Business of Happiness: 

Instagram: https://www.instagram.com/thebizofhappiness/

Facebook: https://www.facebook.com/thebusinessofhappiness

Connect with Tarryn MacCarthy:

LinkedIn: https://www.linkedin.com/in/dr-tarryn-maccarthy-2b401b123/

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Ryan Vet is an innovative leader, entrepreneur and author. He has presented to audiences around the globe on four different continents on leadership, marketing and reaching your maximum potential.

Ryan’s experiences range from start-ups to well-established multi-national, Fortune 500s. From launching his first business at age 14 to launching and successfully exiting start-ups, Ryan is a serial entrepreneur. He has been featured in countless publications and television interviews for his entrepreneurial endeavors. As an experiential marketing and branding consultant he has worked with iconic household brands like Warner Brothers, Samsung and Chrysler Jeep to opening a series of craft beverage lounges.

In addition to his own entrepreneurial ventures, Ryan is a highly sought after dental practice management consultant in the areas of practice growth and patient experience. He also shares his expertise in major dental publications including Dental Economics and dental speaker around the USA.

Ryan currently lives in Downtown Durham, NC with his wife Jessica, who is a practicing dentist in Raleigh. 

Please feel free to quote Ryan throughout his talk via Twitter and Instagram @ryancvet and Facebook /ryancvet.

What is the 'recipe' for dental practice growth?

Evan Lazarus is the CEO and Co-founder of Simple Impact Media, a boutique marketing and consulting firm specializing in local search, web design, digital advertising & practice growth. His diverse background has helped him shape the multi-pronged approach that Simple Impact provides for dental practice owners nationwide.

Today, Evan joins me to discuss five commonly overlooked dental practice growth strategies you need to know in 2023. Tune in to find out more! 

We explore some characteristics of both successful and stagnant practices, understanding your KPIs, and how to invest in your office and teams. Evan also shares valuable insights on determining dental practice growth accurately, budgeting, and the importance of understanding patient lifetime value.

Key Takeaways 

• 5 overlooked dental practice growth strategies you need to know in 2023 (00:00)

• The two pillars of dental practice growth (02:21)

• The importance of understanding your KPIs (04:22)

• Why getting new patients does not equal practice growth (06:40)

• Patient lifetime value explained (11:27)

• Are you spending the right amount of money on marketing? (13:41)

• How to determine what's stopping your business from growing (16:19)

• The difference between a growing practice and a contracting practice (20:57)

Additional Resources

Are you ready to take your dental business to the next level? Register for my live event today at:

https://superchargeyourdentalpractice.com/

*** Use the promo code "RAVING" to get $100 off!

---

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

On this episode of the Raving Patients Podcast, Len sits down with J.W. Oliver to discuss how dental practices can use outsourcing to reduce costs, increase efficiency and overall provide great service to their patients.

Takeaways from this episode include:

• Insourcing/Remote Working
• Making a Global Impact in Business
• Win Win Win Philosophy

J.W. Oliver is the Managing Partner of SupportDDS.

His objective is to assist dental practices and DSOs  to leverage growth, increase productivity, manage costs and free up time utilizing virtual/remote teams. As a proudly Christian based business, SupportDDS believes in the Win Win Win philosophy:

• A Win for the business as we reduce payroll costs and end the frustration of the hiring process.
  
  
• A Win for the new team member, as they move into the active workforce in a country where unemployment is estimated as high as 80 percent. 

• A Win for Christian ministries around the globe, as we contribute 51% of all profits to ministries worldwide.

As an entrepreneur since age 12 selling “PopRocks” from his middle school locker, J.W. has started up more than 20 companies from an insourcing center in Africa and dental imaging company to a collegiate summer baseball team, and even a skateboard park. He is an avid traveler who enjoys seeing the world and sees an opportunity in every obstacle.

J.W. has completed two ½ Iron-Men races, ten Half Marathons, hiked 6 days from Cusco to Machu Picchu all after the age of 48. He is a pilot, ordained minister, author, and podcast host. He loves to see others laugh and smile, and desires most of all to lift up and encourage others and show them Jesus.

Sleep apnea is a breathing disorder that can lead to serious health problems such as high blood pressure and heart issues if untreated. However, recent developments in dental sleep medicine seem to have found the perfect solution.

Mona Patel is a veteran dental professional, dental sleep coach, and founder of Dental Snoozology. Today, Mona joins me to discuss how she got involved in dental sleep medicine, how she managed to develop a treatment, and how she is helping practices learn more about the benefits of dental sleep medicine.

You'll also learn why dental sleep medicine is a fantastic practice growth strategy and how to attract more dental sleep patients.

Tune in to find out more!

Key Takeaways 

• Intro (00:00)
• Mona's background and how Dental Snoozology came to be (01:43)
• How Mona got involved in dental sleep medicine (06:04)
• The story of how Mona became a dental sleep mentor (11:57)
• Why Mona decided to retire from dentistry (14:25)
• Dental Snoozology's charitable contributions (22:47)
• Lightning round questions (23:54)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Dental Snoozology: https://dentalsnoozology.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

On this episode of the Raving Patients Podcast, Len sits down with Cody Butler to discuss dental marketing tips that have produced over 22,000 appointments.

They also cover marketing strategies including emergency dental, and dental implants.

On this episode of the Raving Patients Podcast, Len sits down with Reuben Kamp founder of Darkhorse Tech to discuss Cybersecurity Trends in 2020-21 and Statistics on How Compliant Offices are (hint 2%).

Takeaways from this episode include: 

• Cybersecurity Trends in 2020-21
• Statistics on How Compliant Offices are (hint 2%)
• Cloud vs Local Software and the Future

Son of a General Dentist in Ithaca NY, Reuben got a Biochem (pre-dental) degree from UNC Chapel Hill thinking he wanted to follow in his father's footsteps. Realizing his truer passion was with technology, he graduated with the degree, threw it in the trash, and went to work for Benco Dental installing Computer Networks, CBCTs, Sensors, and technology all over the country. After some years, Reuben left and started Darkhorse Tech to focus more directly on IT and customer experience. Darkhorse currently supports 675 dental offices in all states, and Cayman/Guam as well!

Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership.

Stats show that 75% of new associates leave within their first year. Just think how this plays out on your team’s dynamic and patient trust. Not to mention the stress this causes practice owners.

There’s a fix to this, and my guest Robert Spiel has all the answers. He’s the founder of Dentist Partner Pros and expert in associate retention. He’s a former hospital CEO, author, and a thought leader in building successful, multi-doc practices. 

With 14+ years of experience and an impressive 85% success rate, Bob has cracked the code on how to shut the associate revolving door. 

Bob lays out his proven, systematic approach that’s transforming the way dental practices hire and retain associates. He also shares: 

• The key to making associates feel like partners.

• The importance of the right cultural fit.

• How team involvement makes all the difference.

Don’t let the fear of associate turnover hold your practice success back anymore! Tune in to learn how to build a successful, sustainable team for long-term growth.

— 

Key Takeaways:

Introduction (00:00)

How Bob Spiel helps dental practices (01:15)

Why there’s a 75% failure rate in associate hiring (05:44)

The mindset practice owners need when hiring (10:27)

What causes issues and ensuring the right cultural fit (13:19)

The cost of associate turnover and your team’s role in their success (16:04)

Compensation expectations and attracting top talent (19:06)

How Dentist Partner Pros makes hiring easier (21:56)

Final thoughts & lighting round Q&A (23:20)

—

Connect with Bob:

Book: “Flip Your Focus: Igniting People, Profits and Performance through Upside-Down Leadership”

https://www.amazon.com/Flip-Your-Focus-Performance-Upside-Down/dp/154476541X

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Are you looking for a way to improve your leadership skills as a dental professional?

Dr. Hendrik Lai is the co-founder of Sage Dental Consulting, a company that helps dentists optimize internal processes while leveraging scalable solutions for maximum growth.

Today, Hendrik joins me to discuss contemporary theories of leadership and how these can be effectively applied to obtain a competitive position in the industry. Tune in to find out more!

Learn about the four types of followers and their unique leadership styles, the SBI model, and the importance of net promoter scores in dentistry. Plus, discover how to give effective feedback to team members and improve your customer effort score.

Key Takeaways 

• The science of leadership: Leveraging data for dental practice growth (00:00)

• Hendrik's background in the dental industry (02:13)

• What is the Net Promoter Score? (06:01)

• The importance of net promoter scores in dentistry (12:35)

• The four types of followers and their different leadership styles (17:48)

• What is the SBI model? (23:18)

• How to improve your customer effort score (30:00)

• Lightning round Q&A (32:33)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Most dentists know that dental aligners can quickly become a nasty breeding ground for potentially harmful bacteria if not appropriately sanitized - which can be challenging and frustrating for many patients.

In fact, one of the most common complaints dental practices get from patients is how difficult it is to keep dental aligners and other removable appliances clean. So, what can you do about it?

Today, Steraligner's Trevor Hier (Executive Vice President) and Ian Miller (Director of Global Sales) join me to discuss how their product can help your patients keep their aligners and retainers clean.

Tune in to learn why Steraligner® was created, its use cases, and how it improves compliance and the doctor/patient experience.

We also share our views on the importance of taking care of your removable appliances and how Steraligner® can help you increase your practice's revenue.

Key Takeaways 

• The uncomfortable truth about dental aligners (00:00)
• Trevor's and Ian's background in the dental industry (02:46)
• Why do removable appliances get so dirty? (09:24)
• How can people best take care of their removable appliances? (14:46)
• How Steraligner® can help dental practices increase office revenue (17:11)
• Steraligner's ancillary products (Sterasmile, Sterabrush, Sterling) (25:59)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Steraligner at: https://www.steraligner.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Amol Nirgudkar helps dentists grow their practices and reach their goals. He is in an unusual position to offer practical insights. As a certified public accountant, business consultant, author, entrepreneur, and former owner of several dental practices, he has 20 years of experience working with dental practices and groups.  

He founded Patient Prism in 2015. The advanced call tracking software incorporates artificial intelligence and American call coaches to review every missed new patient opportunity and send an alert to the dental office within an hour of the original call. It uses patented technology to detail the advertising method to led to the new patient call, what the caller wanted, why the appointment was not booked, and recommended actions that can be implemented immediately to call back and convert the potential patient.

Did you know today's consumers expect more than just quality dental care? They want flexible and accessible payment options too!

Payment plans are an emerging trend reshaping the dental industry, making it crucial for dental practices to adopt innovative financing solutions that cater to evolving patient needs.

To dive deeper into this subject is this week’s guest Andy Cahoy, the Chief Revenue Officer of Cherry Technologies, a leading patient financing company for dental practices.

We start off exploring the transformative role of payment plan technology in dental practices. We also talk about how offering well-structured payment plans is no longer a luxury, but a necessity to meet consumer expectations and significantly boost case acceptance rates.

But it's not just about having any payment plan in place — Andy also sheds light on the vital aspects that practices should consider when selecting a financing provider.

From the hidden traps of deferred interest plans to the importance of technology in streamlining the payment plan application process, we cover it all when it comes to financing options for dental practices.

This episode is packed with actionable insights on leveraging financing strategies to enhance patient satisfaction and drive practice growth.

We also touch on how Cherry works and its three-pillar method for presenting payment plans to practices and patients.  

Ready to boost your case acceptance through smart dental financing solutions? Tune in now! 

Key Takeaways:

Introduction (00:00)

Meet Andy Cahoy (01:03)

Importance of Payment Plans in Dental Practices (05:25)

Common Practice Goals That Payment Plans Help Fulfill (08:28)

The Pitfalls of Deferred Interest in Medical Credit Cards (10:34)

Cherry Technologies’ Quick Application Process (18:18)

Perks of Offering Payment Plans to Boost Case Acceptance (26:27)

Quick Q&A (29:25)

Additional Resources:

Book a demo with Cherry Technologies: https://withcherry.com/tau

Visit Cherry Technologies' website: https://withcherry.com 

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Episode 22 - Attract, Impress and Motivate for success now and in the future With Danny Bobrow

On this Facebook Live series converted into a podcast, Len sits down with Geri Gottlieb to discuss how we mange life both inside and outside the practice. Having systems in place for open and honest communication was very important before the pandemic, and even more so now.

Takeaways from this episode include: 

1. Communication Rhythm
2. Stress and Importance of Trust
3. Collaborative Tension
4. Watching teams and leaders feel the stress of the continued Pandemic and the affect on team morale and communication. 

With over 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. In addition to having owned two large periodontal practices with her husband Dr. Bob Gottlieb. Launching her own business in 2019.  Geri now understands even more so what it takes to successfully grow and develop a business from the ground up. This experience, and her continuous education gives her a better understanding and empathy of the multiple silos in our industry; clinical, leader, manager, and owner.

Always looking to accumulate more knowledge and understanding; Geri has certifications in adult learning, Behavioral Therapy, The the Five Behaviors of a Team and DiSC Behavioral Assessments. These allow her to generate unique insights into the personal needs of each member of your team. She also spent 4 years as a lead coach with ACT Dental Practice Management and Motivational Speaker Kirk Berhendt.

Geri’s passion for organizational health, team and leadership development are the foundation of her coaching philosophy, and are some of the necessary ingredients for sustainable growth and development of any business.

In today's episode, we tackle a huge pain point for dentists: the sky-high prices for equipment. 

A not-so-widely-known fact is that there’s a dental tax on equipment. In other words, one machine will be much more expensive for a dentist than for a veterinarian.

But there’s an innovative tech platform that can help dental professionals find the best deals through data and AI, and today’s guest is going to share everything you need to know about it.

Yasin Abbak is the founder of GroupUps, a new-age DSO for independent businesses. He has an impressive background, having previously founded and sold a sports tech platform with over 1 million customers and a supply chain tech platform for independent restaurants. 

With GroupUps, Yasin is revolutionizing the way small dental practices purchase equipment by leveraging data and AI to negotiate better pricing and organize group purchases. His goal to empower independently owned businesses to make smarter decisions and operate more efficiently has the potential to create a big shift in the industry.

In our conversation, we talk about how this advanced tool helps practices save money on dental equipment. Yasin also shares key strategies on when and how to negotiate, identifying leverage points for effective bargaining, and the long-term costs of overspending.

Ready to transform your purchasing power and secure the best deals for your practice? Tune in!

PS. There’s an exclusive freebie for all Raving Patients Podcast listeners! Claim a FREE Rate My Quote analysis by visiting https://www.groupups.com/, filling out your wish list, and letting them know Dr. Len Tau sent you. 

—

Key Takeaways:

Meet Yasin Abbak & his company, GroupUps (00:00)
Yasin explains how GroupUps operates & leverages data & AI (06:50)
Getting better pricing on equipment & group purchasing (15:14)
The importance of avoiding overspending (23:01)
Negotiation tactics for dentists (26:17)
Get your FREE Rate My Quote analysis by GroupUps (29:30)
Lightning Round Q&A With Yasin (31:53)

—

Additional Resources:

Learn more about GroupUps here.
Follow GroupUps on Facebook here.

—

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.

Use code RAVING to save $100 on registration.

—

Learn proven dental marketing strategies and online reputation management techniques here.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Pete Johnson is entrepreneur, video marketing expert, and professional storyteller. He has spent all of his career in marketing, with the last 7 of those years specifically focused on the dental industry. He has held multiple leadership positions at both boutique and large dental marketing agencies.

In early 2018, Pete cofounded Get Practice Growth and set out on a mission to disrupt the dental industry. His company focuses on the use of custom video to help practices tell their story, earn their patients trust, and generate more revenue.

Pete grew up in sunny San Diego, where the “surf meets the turf”. Pete played competitive sports all through college, where he learned the value of teamwork and developed his leadership skills. Pete is an avid Los Angeles Lakers fan but is still left heartbroken by the desertion of his beloved Chargers. He is currently a free agent and accepting offers from other NFL fan bases. He also has a 4 year old daughter (Riley), who keeps him young and always makes him the princess of her castles.

Are you working harder than ever but still feel like you’re not living the life you dreamed of when you started your dental journey? You’re not alone—but here’s the good news: it doesn’t have to be this way.

If you’re a dentist looking to work smarter—not harder—and live the life of your dreams, this episode is for you. I’m Dr. Len Tau, and today, I had the privilege of speaking with Scott Manning, founder of Dental Success Today, a dynamic coach, author, and speaker with nearly two decades of experience helping dentists achieve the perfect balance between professional success and personal fulfillment.

What We Covered:
In this jam-packed episode, Scott and I explored:

1. Doubling Practice Profitability

   • Why profitability isn’t just about top-line growth but maximizing what you take home.

   • Strategies like seeing fewer patients while delivering greater value to each one.

   • The importance of leveraging your time and focusing on meaningful work.

2. Freeing Up Time for Life and Practice

   • How to design your practice around your life goals—not the other way around.

   • Using time leverage and efficiency to spend less time working while still thriving financially.

3. Reducing Insurance Dependence

   • Why dropping low-paying insurance plans can boost your profitability and reduce stress.

   • Steps to educate patients and shift to a patient-centric practice model.

4. Achieving Financial Freedom

   • Building multiple streams of income from within and outside your practice.

   • Strategies for creating passive income so you can work by choice, not necessity.

Scott shared his actionable insights, like knowing your average visit value, mastering comprehensive care, and the power of reverse-engineering your goals to build the practice—and life—you truly want.

Key Takeaways

Welcome and Introduction to Scott Manning (00:00)
Scott’s Journey from Martial Arts to Dentistry Coaching (04:22)
Aligning Life Goals with Business Goals (08:00)
Doubling Practice Profitability (09:36)
The Four Pillars of Dental Practice Success (12:31)
Small Business Math to Free Up Time (13:42)
Maximizing Hourly Production and Visit Value (17:58)
Reducing Insurance Dependence (20:40)
Achieving Financial Freedom (26:38)
Embracing Entrepreneurship in Dentistry (29:30)
Lightning Round: Personal and Professional Insights (30:18)
How to Connect with Scott Manning (35:38)

—

Connect with Scott:

Website

Email

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

On this episode of the Raving Patients Podcast, Len sits down with Mimi Do to discuss reviews on Yelp. 

As Yelp's Local Business Partner, Mimi is building a thriving network of local business owners. She hosts a series of online and offline events to provide business owners with resources that help them succeed and grow. She is also the local Yelp For Business Owners guru based in San Francisco. She can provide on demand trainings for local business organizations upon request and also regularly takes actionable feedback from the business community to the different business owner focused divisions at Yelp HQ. 

On this episode of the Raving Patients Podcast, Len sits down with Katrina Sanders to discuss the provocative and contrarian ideas in dentistry:

The Dental WINEgenist brand was built on the concept that there are inadequacies within our profession, and if we aren't talking about these issues, how can we resolve them?  Katrina’s work aims to create this conversation with the dental profession... with wine glass in hand.

Takeaways from this episode include:

1. Where the brand, The Dental WINEgenist, came from.
   
2. What happened within the hygiene community during the COVID-19 pandemic
   
   
3. Social media presence as an influencer and entrepreneur

A clinical dental hygienist, author and international speaker, Katrina is a vibrant, passionate and charismatic award-winning educator with a unique approach to delivering continuing dental education.  Katrina is the Clinical Liaison, Hygiene Excellence and Innovation for AZPerio, the country’s largest periodontal practice.  She works alongside Diplomates to the American Board of Periodontology to instruct on collaborative professionalism and standard of care protocols while delivering education through hygiene boot camps and study clubs.  Known as “The Dental Resultant”, Katrina is a dental hygiene consultant focused at high-level standards, excellence and production.  Katrina is the founder, CEO and keynote speaker for Sanders Board Preparatory and is a published author with RDH Magazine, Inside Dental Hygiene, Oral Health Group, Dentaltown, and Today’s RDH, a columnist and advisory board member for Modern Hygienist, editorial advisory member for the Dental Academy of Continuing Education and brand ambassador for Dimensions of Dental Hygiene.  Her philanthropic efforts include dental humanitarian work in developing countries, supporting abused and homeless animals and spreading awareness about the benefits of organ and tissue donation.

On this episode of the Raving Patients Podcast, Len sits down with Leslie D’Agostino to discuss how we've barely scraped the service of the cultural/societal changes that we're beginning to see. Consumers dislike dental insurance just as much as you do; people are looking for alternative options. Playing small will not serve your office, your patient base, or those needing to access care. By offering membership plans, you're lifting the typical insurance barrier, that unfortunately plays a role in your case acceptance rate. Efficiency, however, will be key in order to have team buy-in and scale your automated revenue stream. Companies that have, by definition, automated revenue, are no longer viewed on the same playing field as transactional based companies; automated, subscription based revenue is given a 2-3x multiplier, conservatively speaking, in terms of valuation. Your membership plans should be 100% autonomous, and configured in a way that is not only appealing for those uninsured, but also those who are "insured."

Leslie D’Agostino is the COO and Product Manager of Planrise, a web-based dental membership platform. She is a graduate of TWU and a dental hygienist of 7 years. Leslie completed an internship in oral pathology from Baylor College of Dentistry. Prior to her involvement in the tech space, she managed a business, administrative staffing firm in Fort Worth, TX. It was here she learned trends in the increasing gig workforce, and witnessed a large population that is uninsured and underinsured.

Dr. Olya Zahrebelny (pronounced Zara-bell-knee) graduated from the Faculty of Dentistry at the University of Toronto, Canada, then completed a General Practice Residency, focusing on oral surgery, oral medicine, and oral pathology. She practiced in both hospital and private practice environments for over three decades years.

Dr. "Z", as she is fondly called by her patients, is a former consultant to commercial and government insurance programs. She has also taught at three dental schools, in the Departments of Restorative Dentistry and Oral Medicine/Diagnosis, as well as holding the position of Attending Physician at Swedish Covenant Hospital for 19 years, and also an Attending Physician in the General Practice Residency program at the University of Illinois, Chicago Medical Center.

She has lectured extensively throughout the US at all the major dental meetings, as well as for state and local societies and study clubs, University continuing education programs, and hospital residents. Her articles on medical billing have been published in DentalTown, Dentist’s Money Digest, Inclusive Magazine, Dental Economics, and Insurance Solutions. She has been teaching medical billing to dental offices for the past 27 years, and her book, “Accessing Medical Benefits in the Comprehensive and Surgical Dental Practice” has been in print for the last 20 years.

Dr. Z is a general dentist, with special interests in cosmetic and implant dentistry, and a Principal in The Z Group, a practice management consulting company, focused on training dentists on in-house medical billing.

If you’re a PPO practice, you might be feeling the squeeze from decreasing insurance reimbursements. Many hygiene-heavy family practices are in the same boat, struggling with the impact of insurance on their bottom line.

Today’s episode features Dr. Andrew Turchin, a master of cosmetic and reconstructive dentistry, who shares his journey from a bustling New York City practice to the slopes of Aspen, Colorado.

Andrew shares the perks of being an insurance-independent practice, emphasizing the importance of a diverse skill set, solid communication skills, effective marketing, and a clear differentiation in the marketplace.

We also discuss strategies for enhancing patient care, improving practice profitability, and maintaining a competitive edge — all while staying true to one's passions and lifestyle goals.

Additionally, we touch on the significance of high-quality dental photography, the value of continuing education, and the power of creating raving patients through exceptional service and care.

Tune in for one-of-a-kind insights and actionable advice from one of the industry’s top cosmetic dentistry coaches. 

—

Key Takeaways:

Introduction (00:00)
Andrew’s Move from New York to Aspen (02:49)
Insurance Independence & Andrew’s Business Model (05:17)
Marketing & Dental Photography (15:57)
Skills To Focus Less On Insurance & More On High-End Dentistry (20:48)
The ROI of Continuing Education & Andrew’s Courses (25:55)
Quick Q&A (34:17)

—

Additional Resources:

Visit Cosmetic Confidence Coaching here: https://www.cosmeticcoaching.com/

Visit Dr. Andrew’s website: https://andrewturchin.com/

Connect with Dr. Andrew Turchin on social media: 

Instagram: https://www.instagram.com/andrewturchin.dmd/

Facebook: https://www.facebook.com/andrewturchindmd

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

It’s no secret that both patients and doctors complain about doing dentures. They often get a bad rep, but in reality, there are many misconceptions about denture care.

More importantly, dentures can be much more profitable for your practice than you might think!

Lorin Berland, internationally acclaimed cosmetic dentist and founder of Dr. B Dental Solutions, joins me today to discuss why the popularity of dentures is rising and how his denture care products can help you scale your practice.

Tune in to learn more!

Key Takeaways 

• Why dentures are more profitable than you might think (00:00)
• Lorin’s background in the dental industry (02:17)
• Why Lorin had to retire from practicing dentistry (06:35)
• What every practice owner should know (13:00)
• Common misconceptions around dentures (14:23)
• The main reason dentures can be so profitable (18:24)
• Innovative denture care products you should know about (21:42)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Dr. B Dental Solutions at: https://drbdentalsolutions.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

On this episode of the Raving Patients Podcast, Len sits down with Anissa Holmes, Founder of Delivering WOW, to discuss how you can maximize your marketing online. 

Takeaways from this episode include: 

• Simple Facebook Campaigns To Bring In Internal Referrals and Build Awareness In Your Community
• How to Integrate Existing Patients Into Your Marketing
• How To Attract High-Value Patients At The Lowest Cost.
• How To Use Google My Business To Repurpose Your Content To Scale Your Marketing Results
• How to Get New Patients From Clubhouse

Founder of the Delivering WOW Platinum Coaching program, Dr. Anissa Holmes helps practices grow by focusing on leadership, effective case presentation, systems optimization, and implementing high return marketing. Dr. Holmes is also dentistry's leading digital marketing expert, having trained over 5000 practices to leverage social media to effectively grow their practices.

Dr. Holmes has been named one of Ultradent's Female Icons of Dentistry, Dental Product Report's TOP 25 Women in Dentistry, and has been featured in top publications such as Dental Economics, Dentistry IQ, Dental Products Report, and Entrepreneur Magazine. Dr. Holmes is also the author of the bestselling book, Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More While Working Less.

In addition to coaching and being an International Dental Speaker,  Dr. Holmes has been a featured speaker at Social Media Marketing World and Funnel Hacking Live and her Delivering WOW Dental Podcast has listeners in over 125 countries.

On this episode of the Raving Patients Podcast, Len sits down with Brandi Hooker Evans to discuss how tiny changes make all the difference in each category of our lives and careers. They share tangible ways to convert these ideas into reality.

Takeaways from this episode include:

1. Take the patient experience from ordinary to extraordinary.
2. Turn the average hygiene department into a thriving patient specific program.
3. Live what we teach.

 Do you know anyone that simply loves to be a dental hygienist? Meet Brandi Hooker Evans from Idaho, USA. Brandi acquired her formal education from Idaho State University, most recently, a master’s degree in Health Education. Brandi has served the Idaho Dental Hygienists’ Association as President as well as her local Portneuf Valley Dental Hygiene Society. She has enjoyed a decade and a half as a clinician in private practice. Brandi treasured her time as clinical dental hygiene faculty at Idaho State University and served on the ISU Dental Hygiene Advisory Board. Currently, Brandi owns and operates a coaching and continuing education company and works clinically. Brandi is an American Academy of Dental Hygiene accredited continuing education provider. Her enthusiasm for the dental profession is contagious and uplifting. Spend some time with her to add delight and expertise to your career!

Subscribe at www.BrandiHookerEvans.com for a free copy of the Stellar Teamwork Homework. It's a great way to implement a portion of what we discussed today!

Are you maximizing the potential of clear aligners in your dental practice? This highly sought-after service is quickly becoming a must-have for dentists looking to stay at the forefront of innovation and patient satisfaction.

For today’s episode, I’ve invited clear aligner advisor and 2024 Dentist Influencer of the Year, Dr. Avi Patel, to share everything you need to know to get started with clear aligners in your practice.

As a leading educator and advocate for clear aligners, Dr. Patel shares his transition from a practicing dentist to a clear aligner consultant, rapidly becoming a social media sensation thanks to his educational and relatable industry content. 

In our conversation, we unpack the transformative role of clear aligners in modern dental practices, with a special look at Smile Direct Club and the controversial yet important role dentists have played in its rise and fall. Dr. Avi presses on the necessity for dental professionals to adapt to new technologies and market dynamics, highlighting how social media can be a powerful tool for education and brand-building within the dental community.

His emphasis on the benefits of clear aligners, not just for practice growth but also for enhancing patient satisfaction, is a call to action for dentists to stay informed and proactive in a fast-changing industry.

Don't let your practice fall behind. Tune in to hear Dr. Avi’s expert insights and how you can leverage clear aligners for your dental practice.

—

Key Takeaways:

Introduction (00:00)

Dr. Avi’s Career Transformation & Journey Into Clear Aligners (04:14)

Insights on the Aligner Boom in Dentistry (11:03)

Social Media’s Impact on Dr. Avi’s Career Growth (21:53)

Quick Q&A (31:32)

Where To Learn More About Clear Aligners With Dr. Avi (35:24)

—

Additional Resources:

Find the Online Clear Aligner Course For General Dentists here: https://www.clearaligneradvisor.co/launchpad

For the FREE masterclass, visit: https://www.clearaligneradvisor.co/

Connect with Dr. Avi Patel:

Instagram: https://www.instagram.com/doctor.avi/

Facebook: https://www.facebook.com/avi.patel.77

LinkedIn: https://www.linkedin.com/in/avi-patel-043732142/

YouTube: https://www.youtube.com/@doctoravi

—

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

On this Facebook Live series converted into a podcast, Len sits down with Sean Hamel to discuss how Google My Business optimization is a powerful, and often overlooked part of any practice marketing strategy. They discuss how to weaponized your GMB, and take actionable steps to improve your business listing today.

Takeaways from this episode include:

1. GMB - A powerful and often overlooked piece of the marketing puzzle.

2. Important functions of your GMB.

3. Action steps to take to optimize your GMB.

Sean Hamel has been a natural marketer all of his life.  From starting his own landscape company in the fifth grade to years spent touring the country as a professional musician, Sean is a natural relationship builder, brand creator, and outside-the-box thinker.  Sean founded Art of Dental Marketing in 2016 because he was tired of seeing dentists being over-charged and underserved in all aspects of their practice marketing.

ADM builds ultra-fast, video-based websites that blossom on a foundation of real relationships, community connection, solid branding, and great patient experiences.  Sean and his team focus on helping dentists be intentional in their marketing and build their practices without gimmicks or discounting their services.  At ADM, it's about the story you tell, not the dentistry you sell. 

As the dental industry evolves, new challenges arise, and only the best-prepared dental professionals will be able to tackle them. However, it seems that recent graduates are struggling to do so. Is there a way to better prepare dentists entering the space for these new challenges?

Dr. Amrita R. Patel is a general dentist in private practice with her father, endodontist Dr. Rohit Z. Patel, in Westchester County, New York. She is the director of Member Benefits for the American Association of Women Dentists and is on the NYU College of Dentistry Alumni Association board. 

This week, Dr. Amrita joins me to discuss the four most significant challenges new dental graduates will face in 2023 and the best strategies to overcome them. Tune in to find out more!

We also discuss the importance of leadership and development in dentistry, why new graduates struggle to fill leadership roles, the problem with organized dentistry, and more.

Key Takeaways 

• 4 challenges new dentists will face in 2023 & how to tackle them (00:00) 
• Dr. Amrita's background in dentistry (01:48)
• The most significant issue for new dentists entering the industry. (04:29)
• Leadership development in the dental industry (11:36)
• What's the impact of the pandemic on dentistry? (17:21)
• The problem with organized dentistry (20:36)
• Lightning round Q&A (31:14)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Graig Presti is a best-selling author, famous keynote speaker, founder and CEO of four-time Inc. 500/5000-recognized full service dental marketing company Local Search For Dentists (LSFD). Based on his massive success, Graig has been featured in top dental publications, such as Dental Economics Magazine, The Profitable Dentist, Dentistry IQ, and Dental Products Report, and has been recognized as one of the top influencers in all of Dentistry.

Local Search For Dentists is located in tech mecca Austin, Texas. LSFD helps dentists all over the world gain dominance in their local markets through the company’s proprietary dental marketing systems.

LSFD’s systems have helped dentists achieve more freedom, greater new patient numbers, and the ability to reach their income goals with ZERO doctor time. Learn more at localsearchfordentists.com.

On this Facebook Live series converted into a podcast, Len sits down with David Wank to discuss improving your marketing ROI by understanding your ideal patient profile and Google Analytics Data.

Takeaways from this episode include:

1. Why it's critical to identify who your ideal NP is before you spend marketing dollars.

2. Evaluate your website to diagnose whether or not you have a traffic problem or a messaging problem.

3. Google Analytics data will help you identify where your best potential new patients come from, and will help you understand what marketing campaigns are working and which aren't.

4. You must own your own Google Analytics account.

Dr. David A. Wank is a practicing general dentist and an authority on website development, SEO, and marketing analytics. He earned a B.A. in English Literature from Tufts University and received his DMD from Harvard School of Dental Medicine in 2003. He is the president of Short Hills Design, LLC, a web development and Internet Marketing firm for dentists and physicians, based in Maplewood, NJ. Dr. Wank has lectured across the country, is on the Editorial Advisory Board for Dentaltown magazine, and develops web design CE courses for Dentaltown.com. He produces and presents Webinar Wednesday, a popular webinar series about Internet Marketing for small business professionals, and is the author of Internet Marketing for Healthcare Providers, a free, 100+ page non-technical book for healthcare providers and team members that explains the website development process and Internet Marketing in detail. He is the founder of ContentDentist.com, a website where dentists can purchase professional website content, and he maintains a popular Facebook group for healthcare professionals and team members, as well as an Internet Marketing blog.

On this episode of the Raving Patients Podcast, Len sits down with Tim Fitzpatrick to discuss how most business owners are battling information overload when it comes to marketing.

It's all so overwhelming. But, it doesn't have to be this way. By focusing on the fundamentals we can simplify marketing while making it more effective.

Takeaways from this episode include: 

• How to identify your ideal clients.
• How to create clear, engaging messaging.
• How can I create a simple marketing plan?

Tim is an entrepreneur/business owner with expertise in marketing and business growth. He has 20+ years of entrepreneurial experience with a passion for developing and growing businesses. That passion served him well in operating and managing a wholesale distribution company he co-owned for nine years. The company grew an average of 60% a year before being acquired in 2005.

Since then, he’s had failures and successes that have been valuable learning experiences. He started Rialto Marketing in 2013 and has been helping service businesses simplify marketing so they can grow with less stress. Most people overcomplicate marketing. It doesn't have to be that way.

Founder of the nation’s largest student and new dentist community, igniteDDS, Dr. David Rice travels  the world speaking, writing and connecting today’s top young dentists with tomorrow’s most successful dental practices.  In addition to igniteDDS, Dr. Rice maintains a team-centered, restorative and implant practice in East Amherst, NY.  With 23 years of practice in the books, he has completed curriculums at the Spear Center, The Pankey Institute, The Dawson Center and the school of hard knocks…

David R. Rice, DDS

(716) 912-7970

david.rice@ignitedds.com

www.ignitedds.com

Here in the Raving Patients Podcast, we don’t always just focus on dental clinics. We also care about our overall health.

You see, our bodies are made of a number of different systems that are all interconnected in different ways. And one thing going wrong in one organ can end up causing a number of other health issues that, at first sight, look completely unrelated.

And yet, the more you learn about the body, the more you understand that it’s all one big machine that needs to be treated in a way that takes into account every part of it.

To discuss this further, I’ve invited an expert on the podcast; someone who I’ve been wanting to have this discussion with ever since the first season.

His name is Uche Odiatu, and he is a professional member of the American College of Sports Medicine and a practicing dentist in Toronto. 

He is also the author of The Miracle of Health, as well as a certified personal trainer, a certified yoga instructor, and a certified bootcamp instructor. 

Today, he’s here to tell us all about how he got into wellness, the importance of taking care of your gut health, how sleep medicine can help you live a healthier life, and more.

Are you ready?

Let’s dive in.

Key Takeaways: 

Introduction (00:00)

Meet Uche (01:39)

How Uche got into wellness (03:35)

Uche’s typical day (08:24)

Let’s talk about gut health (13:48)

How to get your team enthusiastic about wellness (21:35)

What about supplements? (28:18)

Quick Q&A (30:51)

Additional Resources:

Follow Uche on Instagram here: https://www.instagram.com/fitspeakers

Follow Uche on Twitter here: https://twitter.com/Fitspeakers

Connect with Uche on LinkedIn here: https://www.linkedin.com/in/druche/

---

Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/

*** Use the promo code "RAVING" to get $100 off!

---

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Dr. Janice graduated from USC Dental School in 2009. She is currently practicing general dentistry in beautiful sunny San Diego. She is also an author. She co-author her book with her sister called “Keys to a Healthy Smile After 40: 7 Secrets to Feeling 7 Years Younger” and is currently available on Amazon. Together, Dr. Justene Doan and Dr. Janice Doan run A+ Family Dentistry in San Diego. Recognized as “Top 40 Under 40” dentists in America in 2015, they have been featured in the media as exceptional dentists.

The Sisters understand dental care both personally and professionally. They both have beautiful, healthy white smiles today -- but it wasn’t always that way. The Doan sisters were born in Vietnam. After the war, their prospects were bleak. They tried to escape, but were captured and imprisoned in a concentration camp. They didn’t have enough to eat -- or even a toothbrush. Their teeth were full of cavities. Their book reveals the miraculous story of their harrowing escape from Vietnam to America.  After receiving dental care in the US and experiencing first-hand the transformation in their health, confidence, and smiles, the Doan sisters decided to become dentists.

Drs. Justene and Janice Doan are passionate about spreading the message that it’s not too late to get a healthy, beautiful smile. Most people have no clue how to care for their teeth in their forties, fifties, and beyond, and they’re jeopardizing their smile and their health without knowing it. And It’s not their fault.