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Date
Titre
Durée
03 Sep 2024
Introducing Messy Leadership
00:00:43
Welcome to Messy Leadership, a safe space where people-managers can tell the hard truth – that leadership is messy. Host Christi Scarrow is an author, Tedx speaker, consultant, trainer, executive coach, and leader who finds the ‘people’ part of managing people very difficult. Join her on this podcast where she has candid conversations with seasoned leaders who share their personal stories, struggles, and strategies to navigate the chaos and thrive.
10 Sep 2024
Tame the Egos in the Room (with Luc Mongeau)
00:24:39
Guest Luc Mongeau, President and CEO of eSolutions Furniture, and Host Christi Scarrow discuss the importance of combining emotional intelligence with intellect for effective leadership. They emphasize the need for authenticity, courage of conviction, and self-awareness to lead with heart and mind. Luc offers strategies for younger leaders to overcome their fear of vulnerability and discusses the challenges of leading in difficult times, including managing one's own ego and the fears of others.
Action Items
Consider taking micro risks or gradual steps to show vulnerability if feeling unable to take big steps
Continue introspection and self-reflection to better understand inner motivations and reactions
Read spiritual chapters or seek guidance from non-business sources for new perspectives
Outline
Leadership lessons learned early in career, emphasizing the importance of heart and mind.
Luc Mongeau emphasizes the importance of leading with both heart and mind.
Luc emphasizes the importance of authenticity and courage in leadership.
Mongeau shares a personal journey of introspection and growth, emphasizing the importance of emotional intelligence.
Christi Scarrow resonates with Luc's message, acknowledging the challenge of balancing intellect and emotional intelligence for younger leaders.
Leadership, authenticity, and balancing different leadership styles in challenging situations.
Luc shares their personal experience with being openly gay in the workplace, emphasizing the importance of gradual approach to inclusivity.
Both speakers agree that engaging a committed, inclusive workforce is crucial for organizational success, especially during challenging times like COVID-19.
Christi Scarrow asks about how to be authentic while also flexing your leadership style.
Mongeau discusses the importance of self-awareness and introspection for effective leadership.
Leadership challenges and personal growth.
Leaders must tame their own egos and work with others to achieve a unified destination.
Luc reflects on their personal growth and leadership development journey.
Mongeau reflects on overcoming fear and unlocking potential for growth and success.
Leadership, motivation, and self-reflection.
Christi Scarrow believes that leadership is a journey of self-discovery, trial & error.
Luc Mongeau shares that leadership divides, making decisions, going somewhere new.
Leaders must balance ego with conviction and thick skin to succeed.
Christi and Luc discuss leadership and creating an environment where people can be their best.
Luc emphasizes the importance of recognizing and supporting individuals' strengths and potential, rather than simply pushing them to work harder.
Host Christi Scarrow and Guest Ryan Labong (Chief Commercial Officer at Nature’s Path) have a conversation centered around the importance of executing strategy and fostering an environment where team members feel comfortable sharing their thoughts and concerns. Ryan shares how performance culture can negatively impact long term growth and the importance of empathy to counterbalance this. Christi and Ryan discuss the importance of developing high performing teams supported by non-judgemental leaders.
Action Items
Focus the team on no more than three clear strategic priorities.
Continue holding regular one-on-ones, bi-weekly check-ins, and quarterly milestone reviews.
Invest in team-building activities like volunteering together to foster collaboration and camaraderie.
Lead with empathy and compassion for sustainability
Outline
Leadership lessons, challenges, and strategies for keeping teams motivated and driven.
Ryan Labong emphasizes the importance of execution in business, citing a high-performing team as crucial to achieving common goals.
He believes leaders should be situational and adaptable to bring out the best in their team members, fostering collaboration and connectedness.
Ryan discusses challenges in leadership, including maintaining drive and engagement over time.
He shares strategies for keeping things fresh, such as setting ambitious goals and breaking them down into smaller milestones.
Leadership, empathy, and finding balance in managing a high-performing team.
Ryan Labong emphasizes the importance of clear operating models and priorities to drive habits and focus for the team.
He advises newer managers to prioritize and make hard choices to achieve success, even in an ambitious organization.
Ryan emphasizes the importance of empathy and flexibility in leadership, citing the need to understand and support team members' personal challenges.
He advocates for a balance between driving results and building a high-performance team through collective support and rallying around individual needs.
Leadership, team building, and overcoming challenges.
Ryan emphasizes the importance of team building and investing in activities that foster collaboration and camaraderie.
Christi agrees and suggests that team building can be a cost-efficient way to reset the mindset and have fun with the team.
Leaders should foster an environment where team members feel comfortable sharing their thoughts and ideas.
Effective leadership is not a guarantee, but it's fulfilling when teams perform well due to the leader's influence.
team, drive, leader, people, challenge, bits, high performance, year, milestones, building, messy, decades, individuals, leadership, strategy, high performing team, environment, store, team member, theme
19 Nov 2024
Battling Imposter Syndrome (with Pina Melchionna)
00:19:15
Host Christi Scarrow sits down with Pina Melchionna, President and CEO at CITT Canada's Logistics Association, and shares insights on leadership with an emphasis on authenticity and inclusivity. Pina recounts a pivotal moment in her career where asking for clarification led to positive feedback, teaching her the value of vulnerability and authenticity. She highlights the importance of mindful language to avoid exclusion, suggesting leaders use inclusive terms like "you all" instead of "you guys." She also advocates for a coach-like approach to feedback and the need to tailor leadership styles to individual employees' needs and cultural sensitivities.
Action Items
Be willing to speak up in support of yourself and others.
Be mindful of exclusionary terminology as a leader.
Explore different coaching techniques to provide constructive feedback, such as asking reflective questions.
Reinforce positive behaviors more frequently to balance out corrective feedback.
Outline
Early Career Lessons in Leadership
Pina shares her early career lesson about showing up authentically, especially as a female leader in a male-dominated field.
She recounts a specific incident where she asked for clarification in a boardroom, which led to positive feedback from colleagues.
Pina emphasizes the importance of asking questions and being vulnerable as a leader, which can lead to better understanding and engagement.
Inclusive Leadership and Language
Christi and Pina discuss the challenges of being a minority in a male-dominated room and the importance of inclusive language.
Pina highlights the need for leaders to be mindful of their language to avoid exclusion, even if it means using more inclusive terms like "you all" instead of "you guys."
She shares a personal experience where she provided feedback to a speaker about using inclusive language during a presentation.
Pina stresses the importance of leaders taking responsibility for correcting exclusionary language and being open to feedback themselves.
Challenges in People Management
Pina identifies the difficulty in balancing the role of a coach with the need to address underperformance as a challenge.
She discusses the importance of maintaining a positive intent when providing feedback and the struggle with people not always receiving constructive feedback well.
Pina shares tips for giving feedback, such as starting with positive reinforcement and framing feedback as a way to help the person improve.
Situational Coaching and Cultural Sensitivity
Christi and Pina delve into the concept of situational coaching and tailoring leadership styles to meet individual employee needs.
Pina explains that different employees respond to feedback in different ways, and leaders should adapt their approach accordingly.
She emphasizes the importance of cultural sensitivity and being aware of how different backgrounds and biases can influence communication.
Pina shares examples of how she has adapted her coaching style to better resonate with employees from diverse cultural backgrounds.
Final Thoughts and Resources
Christi thanks Pina for sharing her insights and emphasizes the importance of situational coaching and cultural sensitivity in leadership.
Pina reiterates the importance of recognizing that most people genuinely want to do a good job and the need for change management principles.
Christi provides resources and links for listeners looking for help with people management and leadership challenges.
The conversation concludes with mutual appreciation and a reminder of the ongoing challenges and opportunities in leadership.
Aligning Goals When Everyone Disagrees (with Shelly Anwyll)
00:22:16
Host Christi Scarrow and guest Shelly Anwyll, Vice President, Business Development & Member Experience at the Ontario Chamber of Commerce and Executive Co-Chair of NextUp Toronto, discuss the importance of active listening, empathy, and proactive communication in leadership. They emphasize the need to recognize and respect the perspectives of others, foster trust, and prioritize stakeholders' priorities. They also share their experiences as new managers, highlighting the challenges of delegating responsibilities and trusting team members. Shelly offers advice on how to overcome these challenges, including reframing one's mindset and recognizing the value of learning from mistakes.
Action Items
To actively listen, don’t go to into situation with a preconceived notion of the outcome
Recognize that the priorities of individuals you are trying to influence may be different than the organizational priorities
Build trust with others to make difficult conversations easier
Continue enjoying the learning process of developing skills over time rather than rushing progress.
Outline
Active listening and its importance in leadership roles.
Shelly Anwyll emphasizes the importance of active listening in leadership.
Active listening is essential for effective collaboration, especially in diverse settings
Christi Scarrow and Shelly Anwyll discuss prioritizing stakeholders' perspectives in collaboration.
Leadership, conflict resolution, empathy, and trust-building strategies.
Shelly Anwyll emphasizes proactive communication to manage conflicts, which she is in tune with through visual cues.
Christi Scarrow and Shelly Anwyll discuss empathy and trust in leadership, with a focus on generational differences and the importance of face-to-face interactions.
Shelly Anwyll emphasizes the importance of direct feedback and leadership accountability in building empathy and trust, regardless of reporting lines.
Shelly advises managers to prioritize building trust and comfortable relationships with their team members.
Shelly suggests empowering team members to make decisions and learn from mistakes to help them develop and evolve as managers.
Leadership challenges and growth.
Christi Scarrow and Shelly Anwyll discuss the challenges of letting go of control as managers and trusting team members to do their jobs.
Shelly advises that when managers struggle to delegate to consider the worst that could happen if something goes wrong and to focus on learning from the experience.
Shelly Anwyll: Leaders often overmanage due to discomfort with messy parts of leadership.
Shelly Anwyll: Enjoy the journey, don't rush to the finish line, and recognize that experience is part of successful careers.
Culture as an Everyday Practice (with Bruce Tunnicliffe)
00:22:05
Guest Bruce Tunnicliffe of VEI Contracting shares his insights on effective leadership, emphasizing the importance of communication and vision in leading a team. Bruce highlights the importance of task management, delegation, and fostering a positive culture. Host Christi Scarrow added to this by emphasizing the need for open communication and a supportive leadership style in navigating toxic workplace cultures and leading growing companies. Both speakers stressed the significance of a positive culture in achieving a well-functioning team and leader.
Action Items
Discuss culture more with new hires to ensure they understand expectations around boundaries like the no email after hours policy.
Work with individual team members to jointly define expectations and accountability, addressing any gray areas caused by evolving roles.
Continually evaluate team members' strengths and passions to ensure they are optimally positioned.
Outline
Leadership lessons from his early career and the importance of connecting to purpose..
Bruce Tunnicliffe shares lessons from his 20+ year career, emphasizing the importance of communication and seeing the big picture.
Bruce Tunnicliffe shares how while doing his masters, his supervisor challenged him to think about the purpose in his writing. This has shaped how he leads others.
Leadership, culture, and delegation for high-performing teams.
Bruce shares his perspective on effective leadership, prioritizing tasks, and delegation.
He emphasizes the importance of identifying important and urgent tasks, and delegating non-urgent tasks to team members.
Bruce emphasizes the importance of culture in a high-functioning team, citing open communication, mutual respect, and supportive leadership as key components.
Christi Scarrow seeks advice on addressing a culture of "what have you done for me lately?" in a high-performing team, with a focus on managing up and creating a more supportive environment.
Workplace culture and leadership challenges in a growing company.
Bruce shares how to Identify a problematic culture by understanding its impact on workplace morale and productivity.
He encourages people to communicate concerns respectfully to promote positive change
Bruce Tunnicliffe shares challenges of doubling in size, new people, and how to set guidelines for respectful working practices.
Christi Scarrow agrees, highlighting leadership growth and potential new challenges.
Leading and managing a growing team with accountability challenges.
Bruce Tunnicliffe recognizes the struggle with accountability in a rapidly changing work environment.
He encourages leaders to “know your people deeply to work with them individually in a growing environment.” and avoid structuring people too much, let them excel in their own way.
Leadership skills and self-awareness.
Bruce Tunnicliffe advises self-reflection for those struggling in leadership positions, suggesting continual education and learning are important.
Tunnicliffe believes in leveraging strengths, rather than improving weaknesses, for maximum success as a leader.
Managing Your Volcano Warning Signals (with Nima Fotovat)
00:24:54
Messy Leadership Host Christi Scarrow and guest Nima Fotovat (President and Co-Founder of Riverside Natural Foods) discuss effective leadership styles and approaches, emphasizing the need to balance holding people accountable, while also providing support and engagement. Christi and Nima highlight the distinction between reacting and responding in a leadership role, and share their journey of learning to balance these aspects.
Action Items
Continue working on self-awareness to recognize instinctual reactions versus considered responses.
Practice techniques like noticing "early volcano signals" of impending reactions and pausing to breathe before responding.
Lead by example in personal growth and change to potentially inspire similar curiosity in others.
When providing feedback, use the SBI (Situation, Behavior, Impact) model to deliver messages in a well-received way.
Focus on the “Why?” to get to the “How?”
Outline
Leadership lessons and managing people with a focus on accountability and finding the right balance.
Nima shares an important lesson learned early in his career: managing people requires a softer, gentler approach, but also accountability.
Nima acknowledges that an approach of being forceful and demanding did not lead to improved performance, but rather created frustration and a lack of accountability.
Nima describes his leadership journey as a pendulum of firmness and softness, striving for balance between accountability and support.
Nima emphasizes the importance of self-awareness in recognizing and managing the pendulum swing in leadership.
Leadership challenges and self-awareness.
Nima shares personal struggle with finding balance between being too critical and not providing enough feedback.
He reflects on his first nature and how it impacts his leadership, recognizing it as a deeply ingrained defense mechanism.
Nima emphasizes the importance of leading by example in inspiring desire for growth and curiosity.
Nima believes that seeing the positive and negative consequences of change can motivate individuals to put effort into personal growth.
Leadership, motivation, and emotional intelligence.
Nima emphasizes personal motivation and shared experiences as keys to inspiring others.
He acknowledges the struggle to avoid reacting impulsively, seeking to respond thoughtfully instead.
Nima seeks to cultivate mindfulness and self-awareness to improve decision-making.
Leadership, managing vs influencing, and the importance of understanding why.
Christi discusses the importance of recognizing and managing one's physical reactions, as they can impact leadership and relationships.
Nima emphasizes the responsibility of managing people, as their choices can have a trickle-down effect on careers and lives.
He advises against taking on management responsibilities without proper mentorship and resources.
Nima emphasizes the importance of aligning on the "Why?" before focusing on the "How?" and "What?"
The Painful, but Essential Lesson in Feedback (with Stacey Kravitz)
00:20:20
Host Christi Scarrow and Guest Stacey Kravitz, President of UNFI Canada, discuss how leaders must be open to feedback and personal development to reach their full potential. The gap in knowledge and training between leaders and lower levels of an organization highlights the need for adapting approaches. They discuss how in a hybrid work environment, understanding generational differences and prioritizing ongoing learning and self-awareness are crucial for effective leadership. Leaders must adapt to the changing work landscape and learn from each other's perspectives.
Action Items
Be open to feedback from others. Even if you are doing a good job, you might be able to do a great job that sets you up for the next step in your career.
Read Robin Sharma's book “The Wealth Money Can't Buy: The 8 Hidden Habits to Live Your Richest Life” on building wealth in life to others
Consider incorporating self-help lessons and recommendations into leadership development rather than just traditional training programs
Outline
The importance of feedback in leadership development.
Stacey Kravitz learned that feedback is a gift and has helped her grow as a leader.
Feedback from others helped Stacey understand her strengths and weaknesses, leading to personal growth.
She reflects on missed opportunities for leadership growth in past roles.
Stacey received feedback from a senior leader that hurt, but it also motivated her to improve her work.
Leadership challenges in a remote work environment.
Stacey indicates that challenges in hybrid work include bridging the knowledge gap between leaders and lower levels, adapting to new norms, and managing cultural changes.
Stacey discusses challenges of providing feedback in a remote work environment.
Stacey and Christi discuss generational differences in the workplace and the importance of feedback and the challenges in building trust and managing teams in a remote work environment.
Leadership development, self-awareness, and ongoing learning.
Stacey discusses how reading books on leadership and personal growth helps them lead better.
Stacey recommends incorporating A-Ha! moments from literature into daily leadership journey.
Stacey and Christi discuss the importance of self-awareness and ongoing learning for leaders.
Christi appreciates the new generation's focus on wellness and holistic development.
Silence as a Path to Innovation (with Jennifer Braganza)
00:22:46
Jennifer Braganza (VP of Operational Excellence at Pontoon Solutions), sits down with host Christi Scarrow and discusses the importance of passion and the necessity of learning from failures. She highlights the significance of connecting organizational goals to employees' interests and the value of timely, specific recognition. Braganza also stresses the importance of building teams, not just finding outstanding talent, and the need for leaders to be adaptable and transparent. She shares strategies for encouraging diversity of thought, such as using anonymous brainstorming tools and advises leaders to understand and adapt to their team members' preferences for feedback.
Action Items
Implement a regular team meeting tradition of starting with recognition and appreciation.
Explore the use of tools like Mentimeter to encourage divergent thinking and avoid groupthink within existing teams.
Share your “How to Handle Me” cheat sheet with others and help your team to share it with you
Outline
Engaging Teams and the Importance of Recognition
Jennifer explains the importance of connecting organizational goals to what is important to individuals and accepting that not everyone will be passionate about the same things.
She highlights the role of the first follower in making a leader
Jennifer shares her practice of starting team meetings with recognition, emphasizing the need for timely, concrete, and specific appreciation.
Balancing Recognition and Constructive Criticism
Christi and Jennifer discuss the importance of recognition and the analogy of giving "sunshine" to people.
Jennifer talks about the need for constructive criticism and the balance between recognizing good work and providing feedback.
She mentions the importance of building recognition into organizational systems and structures, emphasizing the need to focus on positive actions.
Challenges of Leadership and Building Teams
Jennifer discusses the importance of being aware that leaders are always being watched and the impact of their reactions on their teams.
She shares her strategy of training her brain to react positively to new ideas and the importance of giving team members the opportunity to flesh out their ideas.
Jennifer emphasizes the need to build a team, not just find outstanding talent, and the importance of considering the fit for purpose when hiring.
Encouraging Diversity of Thought and Managing Teams
Jennifer explains the use of tools like Mentimeter for anonymous brainstorming to encourage divergent thinking.
She emphasizes the importance of leaders being quiet and allowing team members to speak first to avoid groupthink.
Jennifer highlights the importance of safe spaces for sharing ideas.
Adapting Leadership Styles and Empowering Teams
Jennifer advises focusing on either results or personal development and being adaptable to the needs of the team.
She emphasizes the importance of being honest and asking questions to understand how team members prefer to receive feedback and recognition.
Jennifer shares her practice of having a "how to handle me" conversation with new managers to set expectations and improve communication.
Building Trust and Transparency in Leadership
Jennifer discusses the importance of building trust with teams and being transparent.
She shares her experience of realizing that her facial expressions could be misinterpreted and the need to provide context for her reactions.
Jennifer emphasizes the importance of apologizing for any abruptness and being clear about the reasons behind her actions.
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