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16 Feb 2022
E22 - The Design Thinking Playbook - Podcast with Patrick Link
00:45:43
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Patrick Link; The Editor and co-author of the Amazon bestseller The Design Thinking Playbook.
A professor and co-founder of the Trihow framework, Patrick is a wealth of practical knowledge and thought leadership in the area of Design Thinking.
I am grateful to have Patrick sharing his knowledge and insight with me today.
Topics include:
· What is Design Thinking?
· HIPO vs VOC
· Good testing does not cost much
· Small, big and wicked problems
· Start small but start
· Change practitioners’ seat at the table
· How to make change tangible
· Tear down the silos
and much more...
About Patrick (In His Own Words)
Editor of the two Amazon bestsellers "The Design Thinking Playbook" and "The Design Thinking Toolbook". Both books are available in German and many other languages. Design Thinking is very well known, and many tools and templates are available, see. e.g. www.dt-toolbook.com/tools or www.leancanvas.ch However, there is a gap between Design Thinking and agile development. Which are the key tools in this gap, often called "Lean Start-up"? I am looking for an exchange about this gap.
Before Covid-19 all the workshops where analog, during the Corona crisis, all the workshops needed to be done digitally. Analog workshops are not always possible. Digital workshops are not always working. How will the future normality look like? How can we do hybrid workshops? The hybrid world of Trihow combines ease of use and haptics from the sensory, analog world with the editability and reusability of the efficient digital world.
If you are interested in offering a Bachelor or master thesis in the area of Business Engineering, in particular in product management, innovation or hybrid spaces, please contact me.
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
Today, my guest is Gaurav Gupta; an international author, speaker and a change strategist. In this podcast, Gaurav and I discuss some key topics from the recent book Change where Gaurav has coauthored writing with John Kotter.
At Kotter International, Gaurav combines his global experience of a career in strategy execution, with current research on the emerging science of change, to help companies mobilize their people in pursuit of transformational change.
I am grateful to have Gaurav sharing his thoughts with me today.
Topics Discussed:
Definition of uncertainty
World Uncertainty Index
How to Activate the Thrive Channel
Kotter's 4 Pillars of effective organisational change
Kotter's dual operating system
From disruption to adoption
why do we adopt some changes ?
Change management is more of a capability than a stand alone workstream.
And much more.
About Gaurav Gaurav is a strategy and change execution professional who combines data-driven, analytical approaches with deep expertise in change leadership to advise businesses across industries on successful implementation of their most important strategic and operational initiatives. He is passionate about continued learning with an intense curiosity to explore and deconstruct complexity and uncertainty
Gaurav is the co-founder of Ka Partners and an affiliate at Kotter International. At Ka Partners, he helps fast-growing companies successfully navigate growth and change. Through the “adaptive organization” framework, Ka Partners enables companies to be agile and robust, encourage creativity and consistency, operate with autonomy and alignment, and move with speed and purpose.
At Kotter, he combines his global experience of a career in strategy execution, with current research on the emerging science of change, to help companies mobilize their people in pursuit of transformational change.
E24 - It's All About L&D - Podcast with Kylie (McBride) Sinclair
00:35:56
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Kylie Sinclair; Change Republic Co-Founder. Lifelong learner, tech passionate, and a fellow podcaster as well.
Through Change Republic, Kylie, together with her business partner Emily Walker have created a dedicated platform for Learning & Development teams to connect with freelance experts and enable more people to thrive in the digital age and as we navigate the gig economy.
I am grateful to have Kylie sharing her L&D and change thoughts with me today.
Topics include:
The positive Change Experience
Change Republic Platform
What the current Australian market looks for in an L&D specialist.
The key change capability an organisation needs to consider developing.
How Google responded to the remote learning needs.
3D Learning Experience
L&D capabilities for the next 5 years
What we can learn from social media to enhance the learning experience
The fight for attention
Pitch your capabilities in creative ways
And much more
About Kylie (In her own words)
Change Republic Co-Founder. Lifelong learner, tech passionate, podcaster at learning to thrive, resilience found by the ocean. I love being a part of creating great learning experiences that help businesses and the people in them flourish.
Emily and I also believe the gig economy is in full swing and contract/project work will continue to grow, but with this can also come uncertainty as job risk increases. We believe that if we can provide a dedicated platform for L&D teams to connect with freelance experts it will enable more people to thrive in the digital age and as we navigate the gig economy.
I am making a conscious choice to live life on my own terms. My dream scenario would be to create highly skilled and well paid jobs in our home towns, jobs that don't exist today. We would love to enrich the regional communities that have given us so much.
Beyond that I would like our business to evolve into a global learning community with great work is at its heart. My dream is that we can be a part of learning becoming a full multimedia experience, I call it gorgeous learning. I would love our community to be a source of inspiration for learning creators. A place where both the people and the work they do inspires others to create new and fabulous ways to engage learners.
E25 - Change Management EQ - Podcast with Phil Johnson
00:36:07
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Phil Johnson; The founder of the executive coaching program Master of Business Leadership (MBL). An international coach, speaker and author, Phil specialises in important topics including Emotional Intelligence, Higher Consciousness and Inspirational Leadership.
Today, Phil shares his thoughts on the correlation between Emotional Intelligence and navigating through organisational change.
I am grateful to have Phil chatting to me today.
Topics Include:
Change EQ
By default, change creates conflict
What leaders need to pay attention to in the workplace
The soft skill that can create hard results
How to harness the power of desired results
Change Grit
How change practitioners can inspire teams
Better results through higher consciousness
And much more
About Phil (In his own words) For the past 21 years I have been an executive coach dedicated to helping executives and organizations achieve remarkable results through the development of emotional intelligence, higher consciousness and inspirational leadership. I am Founder of Master of Business Leadership (MBL) executive coaching program. MBL program alumni are living in the US, Canada, UK, Europe, Japan, Germany, Bosnia, Africa, Australia, the Middle East and Saudi Arabia. 📈 Career Revenue $1.5 Billion
★ NEXT STEP ★
✔ Let’s schedule a short meeting to catch up ==> https://calendly.com/mblcoach/chat-with-phil ★ MBL Alumni ★ 📈 "Remarkable revenue growth and career advancement." A. Fasan, MSEE, MBA, MBL, VP Sales CEVA Inc., CA 📈 "Getting your MBL is the best investment you could ever make!" J. Moretti, CRO Fictiv / Board Member / Angel, TX 📈 “Applying the MBL principles has changed my life, professionally and personally.” K. Kaminski, MBL, Global Marketing Exec., Amplitude, CA 📈 "Master of Business Leadership program is invaluable in helping achieve personal and corporate success. The results have been simply amazing." M. Al Mohsin, MBA, MBL, GM, Alshifa Medical Products Co., Saudi Arabia
E26 - Communicating Change Effectively - Podcast with Matt Abrahams
00:29:21
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Matt Abrahams; Communications professor at Stanford University, International public speaker, Author and a fellow podcastor.
A regular TED speaker and a widely sought-after communication guru, Matt’s core work focuses on uncovering the essence of effective communication and public speaking.
Today, Matt shares his thoughts on best ways to communicate change in the workplace.
I am grateful to have Matt chatting to me today.
Topics include:
Matt’s simple structure to communicate with maximum impact
What Kamishibai teaches us about effective communication
Know thy audience
Communication techniques to motivate action
Visual, written and spoken language
Effective communication in the remote work style.
Matt’s presentation hygiene
Comply or disobey expectations at your peril
Start with a story
Psychological safety and Communication
Promoting communication vs restraining
Clarify your communication goal (Information, emotion and action
E27 - Psychological Safety During Change - Podcast with Janko Kotze
00:31:14
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Janko Kotze; An Industrial psychologist, international speaker and an expert in organisational development.
Janko has an extensive knowledge and practical experience in managing projects centered around human interest.
Today, Janko shares with me his thoughts on how critical psychological safety in the workplace and especially during our times of continuous change.
I am grateful to have Janko chatting with me today.
Topics include
Google Aristotle Project
Psychological safety audit
Who is responsible for creating a safe workplace?
Psychological safety and performance accountability
From blame to curiosity
Practical ways to increase psychological safety
Team performance
What we learn from sport teams
How change practitioners can help create change psychological safety
And much more
About Janko (in his own words)
I am an Industrial Psychologist with extensive consulting and facilitation experience across the world.
I have designed and delivered impactful people solutions at over 50 organisations - specialising in Elite Team Development, Leadership Development, Talent Management and Organisational Development.
I have delivered keynote presentations in multiple regions and have significant exposure to a variety of organisational and regional cultures (Africa, Europe, US, Asia Pacific and the Middle East).
I believe every person has unending potential and am thankful for the opportunity to pursue my passion of unlocking potential through Human Interest.
At Human Interest our primary purpose is to design and implement systems where everyone can be their natural best and achieve their potential.
We are a specialist business consulting firm of Organisation Development Specialists. We transcend human potential into successful organisational practice.
Our scientific approach, based on solid research, targets measurable indicators associated with high performance.
We work in close cooperation with our clients to build custom-made programmes aimed at transforming individuals, teams, and organisations.
In addition to Human Interest I assist individual athletes and teams to achieve their goals and objectives. I've been studying performance psychology and the mindset of top performers for over 15 years and have had the opportunity to aid athletes to Olympic finals, and teams to record-breaking results.
I am one of only a handful of athletes who have represented South Africa at youth, junior and senior national level. I've competed across the world and have deep insight into the mind of the elite athlete.
I've recently caught onto the sport of CrossFit and am proving to myself every day that there is nothing that you cannot achieve if you set your mind to it - a valuable lesson that I can share from firsthand experience with all people I engage with.
I am driven to positively change lives and am thankful that I can do so through my career.
E28 - Change Management : Make it Simple - Podcast with Karen Ferris
00:31:17
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Karen Ferris; An Author, International Speaker and an Expert in organisational Change and Resilience.
A rebel with a cause, Karen pushes the boundaries of the change practice profession and challenges traditional ways of thinking.
Today, Karen and I chat about how critical it is to simplify the way we deliver and manage change in the workplace.
I am grateful to have Karen chatting with me today.
Topics include
1 - Why make it simple?
2 - The Simplicity Index
3 - Observations from the field
4 - The consequence of complex
5 - Ways to make it simple
6 - The perils of over-engineering
7 - Karen’s change recipe to keep it relevant and simple
And much more...
About Karen (in her own words)
I am a self-professed organisational change and service management rebel WITH a cause!
I push the boundaries of the profession and challenge traditional ways of thinking. I explore and develop new approaches that are guaranteed to make things better for all.
Acclaimed internationally as an expert in my field, I provide both strategic and practical advice and insights to my audiences.
My ability to share my experience and knowledge ensures that everyone is empowered to make a difference within their organisation. I am obsessed with the people side of change in a world in which change is constant volatile, uncertain, complex and ambiguous. I have the firm belief that resilience in the face of relentless change is key to organisational survival.
2021 saw the publication of the revised edition of the breakthrough publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing an innovative framework for ensuring that organisational changes become embedded into the fabric of the organisation.
2019 saw the publication of my second book “Game On! Change is Constant. Tactics to Win When Leading Change is Everyone’s Business". It explores how every organisation can be fit, skilled, capable, supported and well-prepared for constant change.
My third and fourth books “Unleash the Resiliator™ Within” were published in 2020. The handbook for individuals enables everyone to be resilient in the face of constant change. The handbook for leaders enables leaders to create, maintain and sustain an environment in which resilience can thrive.
E29 - Build a Change Capability - Podcast with Alex Boulting
00:28:05
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Alex Boulting ; A trained economist, a Speaker and an Expert in building Change Capability.
A passionate change expert, Alex has developed his practice around helping organisations adapt to the ever changing environments.
In this episode, Alex and I chat about how organisations can adopt a long-term change capability mindset and build the environment to help people navigate through change.
I am grateful to have Alex chatting with me today.
Topics include:
The ingredients of building change capability
Adopt a scientific mindset
Do change basics exceptionally well
We need to revisit our change beliefs
How do you prove that managing change actually works?
What is a 'dynamic capability'?
Change management as an organisational development practice,
And much more...
About Alex (in his own words) I help companies upscale their culture. I believe that every company in the world has the potential to create a positive environment where people can flourish and grow.
I build change capability. Change is not a 'one off' activity it is continuous. My methods help organisations to continually adapt to ever-changing environments.
I join up the dots. Using my 20+ years of experience, wearing a variety of hats and using the best available evidence I amplify the positive core of organisations.
If you have big ideas then I can help make them happen. Culture is all about performance and change. These are my areas of passion and specialty so please reach out to me for a chat…
E30 - Implement Change Despite the Chaos - Podcast with Lydia Moussa
00:25:09
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Lydia Moussa; An author, a global transformation consultant with a PhD in change implementation and the Founder at The Change Hub. As an expert in change implementation, Lydia combines knowledge and evidence from her research to help businesses achieve successful human centered transformational change.
In this episode, as well as chatting about her upcoming book, Lydia and I chat about effective change implementation as key part of the change cycle to help business navigate through the change often ‘messy’ middle.
I am grateful to have Lydia chatting with me today.
Topics include:
The science behind implementation
Common enablers and barriers to effective implementation
Adoption the heart of implementation
Embrace the ‘messy middle’
Don’t set and forget
Purpose driven change plans
Lydia’s concept of ‘Go Live’
Lydia’s upcoming book
And much more...
About Lydia (In her own words)
✅ Expertise Transformation and change expert, Lydia Moussa, combines knowledge and evidence from her PhD in change implementation research, with over 10 years of change experience to help teams achieve successful, human-centered organisational transformation.
Her expertise in change has led her to publish her work in the Journals of Change Management and Implementation Science, speak at national and international conferences, teach the change topic in the Executive MBA at the University of Technology Sydney, and work with leaders to bring change to life.
✅ Experience Lydia has worked as a Transformation Consultant across a wide range of industries and has led a variety of large scale national and global transformation projects across multiple sites and functions, with a diverse range of stakeholder groups. These have involved adoption of digital platforms, transforming organisational culture, rebuilding business workflow and processes, designing and implementing services, building internal change capabilities through training, as well adapting to new ways of working including agile and Human Centred Design.
✅ Approach For successful transformation to occur, Lydia believes time needs to be spent understanding the setting, those involved, their priorities, the objectives of the change, and utilise different evidence-based strategies, according to the needs. Lydia uses approaches such as: - Change Facilitation - Implementation Science - Change Management - Human-Centered Design - Agile Methodology among others.
✅ Innovation Lydia lives to challenge the status quo of change, and aims to move the industry from stepped, linear, silo'ed approaches towards dynamic, tailored, human-centered transformations.
E31 - UNMUTE your change practice voice - Podcast with Heather Hansen
00:27:07
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Heather Hansen; A TEDx Speaker, an author, and a global communication expert.
Through her passionate work, Heather helps leaders show up, speak up, and inspire action in a changing world with a particular focus on fostering unmuted communication cultures.
In this episode, as well as chatting about her book Unmuted, Heather and I chat about how and why it is important that we unmute our voices as change practitioners.
I am grateful to have Heather chatting with me today.
Topics include
How to Unmute your voice
Claim your spot at the table
How can change managers inspire action
What Confident change managers do
Know thy stuff and thy audience
How do you identify the real influencers
Your work is worth sharing; own it
Heather’s advice to change managers to be effective communicators
And much more…
About Heather (In her own words)
I help top global leaders show up, speak up, and inspire action in a changing world. I focus on fostering unmuted communication cultures where every voice is heard, resulting in greater inclusion, innovation and efficiency across remote and global teams.
Along with private leadership communication coaching, I facilitate group training courses and consult on a number of topics related to global communication.
IN THE NEWS I am an outspoken advocate for global voices and my views on global communication have been featured in NPR (USA), ABC Radio National (Australia), Quartz (QZ.com) and multiple print and radio outlets in Singapore, including The Straits Times and CNA938. Check my "Featured" section for links to recent media appearances.
BOOKS I am author of the book Powerful People Skills and UNMUTED
TEDx My 2018 TEDx talk "2 Billion Voices: How to speak bad English perfectly" has over 100,000 views and I'm always pleased to hear from language specialists and university professors who tell me they refer to it in their classes. You can find it on TED.com.
GLOBAL CLIENTS Chevron, MasterCard, Bayer, Novartis, Amazon Web Services, BD, L'Oreal, Singtel, BNP Paribas, Lundbeck, Kuehne + Nagel, Singapore Airlines, Scoot, Kelly Services, INSEAD, Zain and many others across SE Asia, MENA, Europe and the US.
E32 - Change Burnout - Podcast with Dr. Jacqueline Kerr
00:32:00
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Dr. Jacqueline Kerr; A Behavior Change Scientist, TEDx and Keynote Speaker.
Dr. Jacqueline is in the top 1% of most cited scientists worldwide who specialises in helping organisations with behavior change or burnout strategies.
As a burnout survivor herself, Dr. Jacqueline is on a mission to prevent burnout in other working moms and to change the narrative that burnout is an individual problem.
I am grateful to have Dr. Jacqueline chatting with me today.
Topics include
Dr. Jacqueline’s personal story of burnout
What is a change burnout?
How to identify symptoms of burnout
Consequences of managing change poorly
The 12 Stages of burnout
The Implementation Science model as a tool to help understand barriers to change
Learning Collaboratives
The role of middle management in helping their teams
How to unpack resentment in the workplace
The benefits of being a change (outsider) contractor
Advice to the change practitioners in regards to burnout
And much more
About Dr. Jacqueline (In her own words) In 2018, I experienced severe burnout that resulted in me leaving my job as a public health professor. I am in the top 1% of most cited scientists worldwide but being a leader, mom and wife was challenging in the competitive world of medical science research. I was sad to leave a field I was so passionate about; using behavior science to help communities be healthy. I still support researchers writing grants for the National Institutes of Health and other health agencies worldwide. At first, I blamed myself and felt like a failure. My inner critic was screaming at me 24/7. I started to read about changing my mindset, letting go of authoritarian parenting, and learning my love language. I benefited greatly from coaching. And even did stand up and improv comedy. But as I read about being a better leader I learned about the maternal wall and the motherhood penalty, that are particularly prevalent in STEMM. I had not realized I was burned out at the time, but as I learned about the conditions that lead to burnout it hit me that the causes and solutions for burnout are different for women. That burnout and DEI align. I am now on a mission to prevent burnout in other working moms and to change the narrative that burnout is an individual problem. It is a systemic problem that needs strategic multi level solutions. As part of my effort to spread this message, I spoke on the TEDx stage: How to stop burnout before it starts. I host the podcast Overcoming working mom burnout & I write and speak regularly about burnout and behavior change. I can help your organization in several ways: 1) take advantage of all the free resources on my website www.DrJacquelineKerr.com 2) hire me to ignite impactful change in your organization through an engaging keynote about my story, my science and my solutions 3) allow me to provide you with a comprehensive strategic plan for burnout prevention in your employees that aligns with your DEI, wellness, and leadership development goals and provides evidence-based solutions and processes to ensure individual, team and organizational change 4) let me perform a behavioral analysis of your DEI, leadership or wellness programs (internal or external) and provide evidence based behavior strategies to impro
E33 - How Managing Change impacts Employee Experience - Podcast with Tonille Miller
00:25:18
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Tonille Miller; a Global Transformation and People Experience Leader
As an organizational psychologist and strategist, Tonille has been helping and partnering with leaders to drive the optimal performance of themselves, their people and organizations.
In this episode, Tonille and I chat about the critical and unavoidable strong link between the way we manage change and its impact on the employee experience.
I am grateful to have Tonille chatting with me today.
Topics include
Strong Link between change experience and employee engagement
Practical approaches to a successful change
Our human needs for autonomy
Incentives for sustainable change
Neo-Behavioural approach to change
Ways to understand employees’ intrinsic motivation drivers
The role of the middle manager in the change management experience
Examples of badly managed change.
The strategic role of the change manager in an organisation
And much more
About Tonille (in her own words)
I've spent over 15 years as a consultant, organizational psychologist, and strategist. I advise and partner with leaders to drive the optimal performance of themselves, their people and organizations.
My focus is on change management, employee experience, hybrid/remote work, culture, future of work, digital transformation, leadership coaching, organizational effectiveness and strategic communications.
In addition to various podcasts, shows and speaking engagements, I've been featured in publications like The Huffington Post, Nasdaq, TechFunnel, Thrive Global, Employee Experience Magazine and the American Journal of Health Promotion.
E34 - The Change Superhero - Podcast with Sharon Connolly
00:41:16
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Sharon Connolly ; a multi time winner of Microsoft MVP award, an experienced change practitioner and a training professional.
As a Microsoft MVP, Sharon is a global specialist in creating top class change and communication artefacts as well as delivering specialist training workshops that have proven to be of great value not only to the Australian but to the global change practice community as well.
In this episode, Sharon and I chat about the power of 'visualizing' our information and messaging to further enhance the change experience for businesses and clients.
I am grateful to have Sharon chatting with me today.
Topics include
Change Superhero templates
Power of visualising your strategy on a page
The uphill struggle of starting from scratch
Structure information like an ebook
Use PowerPoint to alleviate pain-points
PPT for instructional design and communication
Superhero way to solve problems
Sharon's change management advice to the change practice community
Sharon's free courses
and much more...
About Sharon (in her own words) n accomplished Change Manager and training professional. (PROSCI). Financial services experience; regulatory compliance, remediation, system roll-outs across multi-brands. loving working at AMP!
With a side-hustle delivering awesome courses creating infographics, videos and great artefacts for change and project professionals. See www.changesuperhero.com.au for a portfolio of work and free downloads.
An enthusiastic networker. Founder of YourWavelength corporate women’s networking and serving on the committee at the Change Management Institute.
Known for: -Getting things done -Leveraging technology to produce attractive, functional collateral -Keeping it succinct. Plans on a page -Revealing the metrics. Presenting tangible evidence of the progress and effectiveness of change
*End-to-end design, delivery and adoption transformation projects for MNCs across many industries in APAC and Europe. Experienced in LEAN and Agile change deployment.
*Excellent stakeholder engagement, building and maintaining relationships at the highest level.
*Outstanding Microsoft Office Skills. (Former Microsoft Expert Trainer and MVP.) Highly skilled in Excel data analytics, impactful PowerPoint infographics, training material in Word, as well as SharePoint design skills.
*Impactful presenter with excellent delivery skills. Media experience with corporate videos, TV and radio interviews. (UK Channel 4 and BBC news, Channel News Asia).
*Served on the board of Asia Professional Speakers for two years. Certified Speaking Professional (CSP) awarded by NSAA in 2015.
E35 - Bad Change - Podcast with Peter Phan & Gilbert Kruidenier
00:35:30
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
Two great minds who worked together to publish a book Bad Change that is fun, easy to read and full of practical pieces of advice and effective tips to avoid bad change.
In this episode, as well as chatting about their drive to write Bad Change, Peter and Gilbert share their thoughts on better ways to create good change in the workplace.
I am grateful to have Peter and Gilbert chatting with me today.
Topics include
1. The idea behind the book Bad Change
2. The usual change characters in the workplace
3. Characteristics of bad change
4. Are change managers superheroes?
5. What writing a book about change can teach us
6. What change managers need to learn from other practices
7. The value a change manager can add
8. Advice to the change practice community
And much more
About Peter (In his own words)
I simplify the complexities of organisational change into engaging videos and visuals that help to implement and bring change to life. Whether it's an organisation-wide transformation, that key initiative everyone talks about or an overdue IT project, I've helped them all to 'get visual'!
About Gilbert (In his own words)
Change | Quality & Safeguarding | Human Rights | Communication | Helper of people and animals | Proud co-author of "Bad Change - 50 ways Change doesn't work", The Chameleon Cards and Purpose in Practice.
E36 - Coaching for Change - Podcast with Ro Gorell
00:45:19
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
Today, my guest is Ro Gorell; and established global High-Performance Coach, Author and a Change Expert.
Having been a business leader & change specialist for over 30 years, Ro has first-hand experience of the challenges leaders face during transforming their organisations.
Being an expert in coaching teams through change, in this episode, Ro and I chat about the complexity of leading change, various strategies to coach teams through change and role of the change managers to contribute to the Organisational behaviour.
I am grateful to have Ro chatting with me today.
Topics include:
Strategies for effective coaching
Coaching through change discomfort
Change Management as a talent capability
How to grow adaptable teams
Roles of leader during change
Culture change vs Behavior change
Ro's books
Ro’s advice for change managers as coaches
and much more...
About Ro (In her own words) Too often, I hear leaders say they wish they knew how to make change simpler. Following the outbreak of COVID-19, the challenges of adapting to a fast-changing world have increased. Remote teams and working from home have added even more complexity into the mix.
Do you lead a team or a group of team leaders?
Today's world is complex and changing rapidly, with 80% of organisations operating almost wholly in teams.
Team literacy is now an essential competence for all team leaders. Today's challenges need collaborative teams.
How do you lead change, balancing the 'soft' and 'hard' aspects, especially with remote teams? How can you do this in a rapidly changing environment?
Here's how: ✶ CO-CREATE THE CHANGE WITH YOUR PEOPLE ✶ ✶ COACH TEAMS, SO THEY CAN NAVIGATE CHALLENGES ✶ ✶ HELP TEAMS CREATE CLARITY OF PURPOSE ✶
I help business leaders and their teams work together on change outcomes that deliver value for stakeholders.
Having been a business leader & change specialist for over 30 years, I have first-hand experience of the challenges leaders face transforming their organisations.
What is our offer? ► Coaching Teams Through Change • Helps teams navigate challenges of today's hyper-complex and fast-changing world • Enables teams to create better processes for decision-making, communication and organising work • Supports teams to work more effectively with other teams • Helps teams develop greater clarity of purpose • Supports teams becoming 'future fit'
► Leading Transformation in the Digital World • Increase confidence in your ability to leverage tools and models to lead transformational change within your organisation • Learn concepts and skills you can apply in your daily work with great success • Gain insights and moments of revelation, as well as discover areas where you can improve as a leader • Learn strategies for leading change and dealing with 'pushback' or negative attitudes towards change • Tools and techniques for improving team collaboration and communication
E37 - Neuroscience for Organizational Change - Podcast with Hilary Scarlett
00:49:51
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
Today, my guest is Hilary Scarlett; International speaker, consultant and author on change management and neuroscience. Hilary’s book Neuroscience for Organizational Change is an excellent and practical evidence-based guide to managing change.
Based on science and research, in this episode, Hilary and I chat about the importance of understanding how our brains work when it comes to managing change and uncertainty in the workplace.
I am grateful to have Hilary chatting with me today.
Topics include:
Our crave for certainty
Why we are wired to look for negative signs
How to manage our inherent biases when facing change
The power of effective communication and storytelling
Too much or too little communication
SPACES : Hilary’s change framework
Providing people a level of Autonomy and Control
Ambiguity Competence
Social inclusion vs social exclusion
Hilary’s advice for change managers
and much more
About Hilary (In her own words)
Hilary’s work has spanned Europe, the US and Asia and concentrates on the development of people-focused change management programmes, coaching and employee engagement
Specialties: change management employee communication employee engagement leadership coaching (Inst of Leadership & Management accredited)
E38 - Safeguarding Mental Health During Change - Podcast with Dr. Temre Green
00:40:15
Welcome to episode 38 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, I am delighted to chat with Dr. Temre Green ; an organisational psychologist, change management consultant, and a corporate leader.
Recognised by Westpac Banking Group as a Top Woman of Influence, Temre has designed and planned strategic transformation programs that help Australian businesses become stronger during change.
In this episode, Temre and I chat about the important topic of safeguarding our mental health during change in the workplace.
I am grateful to have Temre chatting with me today.
Topics include:
What is mental illness
Top 9 Contributors to workplace mental illness
The country with the highest share of workplace mental illness
Potential Excessive demands by change practitioners
Management of demands on Sponsors
Practical ways to assess mental health in the workplace
Mental illness vs fatigue and burnout
The impacts of minimum psychological safety during change
Temre’s advice to change practitioners
And much more
About Dr. Temre Green Dr. Temre Green’s background spans 20 years in organisational psychology, management consulting, change management and corporate leadership.
She has designed, planned and delivered business strategy and transformation programs that were driven by a range of factors, such as digital innovation, growth, compliance, regulations, restructures and economic downturns.
Temre was recognised by Westpac Banking Group as a Top Woman of Influence, as well as the 2019 Business Bank Fellow for her innovative proposal to help make Australian businesses stronger.
E39 - Making Sense of Change Management | Podcast with Esther Cameron
00:53:11
Welcome to episode 39 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, I am thrilled to chat with Esther Cameron; Author of Making Sense of Change Management book, consultant, and a thought leader focused on re-visioning change management in these strange times.
In today's episode, Esther and I tackle many topics from her book as well as the current trends and practices that are shaping the trajectory direction of the change management practice.
I am grateful to have Esther chatting with me today.
Topics include:
The new organisational paradigm
The core of change management
Change manager as influencer
Change Manager's role in self organising businesses
The new workforce and change
How to use Making Sense of Change Management book
Organisational Change as collage
Each Change Manager is unique
Managing Change in a diverse workplace
Principles of complex adaptive systems
What it takes to create less silos
A soccer analogy
The book sixth edition content
And much more...
About Esther (In her own words) I partner with leaders and their communities to shift the working paradigm towards healthy, regenerative, dynamic ways of working in these challenging times. I work via disciplined consulting/partnering assignments, 1:1 and 1:team coaching/'speaking partner' arrangements, online or IRL events and by writing posts, articles and books.
In this I bring 25+ years' experience of supporting change in a wide variety of Corporate, Government and Entrepreneurial settings in the UK, Europe, the US and South Africa. A key passion of mine is to enable leaders (stewards/facilitators) and their teams to stay with difficulty and complexity, and the anxieties this can provoke - long enough to discover how this unlocks new levels of trust, meaning, capability and creativity within teams and organisational systems.
Most recently I have been supporting small and growing enterprises in the tech, retail and education sectors.
I work very simply: by getting to know people, listening to their perspectives, discovering what's true and what's wanting to happen, and enabling fresh, dynamic conversations at various levels and in various combinations. With the right supports in place, this can begin to open up a new way through, towards a healthier, more effective and regenerative paradigm for working together (see website: www.simpleconnectedconversations.com).
E40 - A CEO's Outer Game of Change - Podcast with Frances Cawthra
00:44:24
Welcome to episode 40 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, I am beyond thrilled to chat with Frances Cawthra; Chief Executive Officer for Cenitex , a thought leader and an amazing human.
With a wealth of leadership experience in both public and private sectors, and leading complex and technology based organizations, Frances's secret recipe for success is her relentless focus on helping people and stakeholders succeed.
In today's episode, Frances shares with me her views on the outer game of change. An episode never to be missed!
I am grateful to have Frances chatting with me today.
About Frances Chief Executive Officer Frances has a wealth of leadership experience in both the public and private sectors. She draws on extensive experience in information technology, large transaction processing centres, customer contact centres and client relationship management.
Frances has held the position of Chief Executive Officer of Cenitex since July 2019. Cenitex provides shared information and Communications Technology (ICT) services to the Victorian public sector. It enables departments, agencies and more than 55,000+ users to deliver services for the Victorian community.
Prior to joining Cenitex, Frances was with the Australian Taxation Office (ATO) for 14 years and for the last 7 years held the role of Chief Financial Officer. As Chief Financial Officer she managed a $3.6 billion operating budget and a capital budget in excess of $180 million including a property portfolio of approximately $300 million. Frances led several business divisions within the ATO, comprising very large workforces of up to 7500 employees across 36 national sites.
Frances’s roles in the ATO provided her with a strong understanding and appreciation of public service ethics, delivery to government and the community.
Each of her roles has included regular appearances at Senate Estimates, frequent appearances at other committees of enquiry such as the Joint Committee of Public Accounts and Audit (JCPAA) and regularly briefing Minister’s and their advisors.
Frances has held various committee positions over her career including the Australian Bureau of Statistic 2021 Census Board, the Victorian State Revenue Committee and the Federal Circuit Court Audit and Risk Committee.
E41 - Irrational Change - Podcast with Edwina Pike
00:45:31
Welcome to episode 41 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Edwina Pike; A change thought leader, a behaviouralist and a self proclaimed change wizard.
Leading the Irrational Change organisation, Ed is the architect and innovator behind a transformational approach full of behaviour based brain hacks and strategies that put organisations back in control.
In this episode, Ed and I chat about how Irrational Change exposes some of the common myths around change practices and promotes practical ways to manage change more effectively.
I am grateful to have Ed Pike chatting with me today.
Topics include:
Change happens at the speed of trust
The myths of rational change management
What's irrational change?
How scammers capitalize on human behavior defaults
We are "predictably irrational"
Ed's go to assumptions when it comes to influencing stakeholders
Change below the threat threshold
Our "moments of choice" at work
The importance of the tribal leaders within each organisation
The measure of a change leader's conviction
It's not the industry; it's the culture
Ed's frustrations with the current change methodologies
Ed's pieces of advice to the change practice community
And much more...
About Ed (In her own words)
At Pike Squared, we create innovative execution strategies that transform your organisation. We help you make the impossible, possible, the hard-to-do stuff.
We specialise in leadership, culture and changing behaviours, where your value realisation is dependent on someone, somewhere choosing to do something differently.
We help you work smarter, not harder, and achieve your strategic outcomes. Right the first time.
At Irrational Change, I am the leader, architect, and innovator behind a transformational approach full of behaviour-based brain-hacks and strategies that put you back in control. The same approach we use in Pike Squared, available to you and your teams.
Look out for our daily must-have insights and cartoons at www.linkedin.com/company/irrationalchange/
I am an innovator, engaging speaker, storyteller, and thought leader who loves to mentor and grow others.
Passionate about: * Transforming businesses, working smarter not harder to achieve repeatable, successful change * Being effective and efficient in delivering behaviour and cultural change * Helping you lead and motivate teams to make the impossible, possible * Sharing my knowledge and experience whilst learning from others * Building inspiring leadership through mentoring and coaching * Creating the environment for teams to be successful * Getting to the root cause of the issue or challenge * Delivering practical insightful solutions
E42 - The Real Value of Change at Work | Podcast with Helen Palmer
00:42:45
Welcome to episode 42 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Helen Palmer; Author, a Learning Thinker and and an Experience Creator.
With a deep appreciation for the complexities individuals and teams tangle with, Helen holds spaces for people to try on new ideas, behaviours and protocols to help them thrive through change.
In this episode, Helen and I chat about change value literacy in the workplace, deeper understanding of the why this is critical and ways to help us unearth the many layers of change value.
I am grateful to have Helen chatting with me today.
Topics Include :
Value vs values vs benefits .
Value literacy; what change value is not.
How do we unpack the value hierarchies for a change in the workplace.
'Change is not the value; the value is the value'.
Value is in the eye of the beholder.
What's the value exchange within the context of change?
What's an MVP value?
How do we measure change value?
How to capture change value stories.
Practices that potentially create negative change value.
Helen's value realization tools.
Helen's valuable piece of advice to the change practice community.
And much more...
About Helen
Helen Palmer believes that people have a lot of potential and knowledge that is locked up and unavailable to have a positive impact. She’s motivated to do something about that. She helps people learn so something different is possible.
With a deep appreciation for the complexities individuals and teams tangle with, she holds spaces for people to try on new ideas, behaviours and protocols so they might thrive through change. Like a Swiss Army knife of expertise, Helen performs her magic through facilitating, advising, designing, teaching, coaching and writing.
She's very curious about people, what brings them joy and how they contribute to our shared world - so sessions and conversations with her are never boring. She shapes changing experiences that have a dash of originality, a dose of pragmatism and a sprinkling of kindness.
Welcome to episode 43 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Pippa Hague; Principal Consultant at NeuroPower Group and Co-Founder at Change As Usual.
Through her practice and delivery, Pippa aspires to integrate neuroscience and behavioural economics to the world of enterprise change delivery while having some fun on the way. Pippa's key focus is to build stronger and more humanising practices with innovative companies.
In this episode, Pippa and I chat about change as usual as a key driving change force within organisations and ways to manage it and lead it.
I am grateful to have Pippa chatting with me today.
Topics Include
What is Change as usual?
The shift in change leadership construct
How do you build Change As Usual management capability
Implications of normalising Change As usual
The critical role of middle manager
The Change As Usual mindset
The Tight Loose Tight approach
Measuring Success for Change As Usual
The role of the Change Champion in the Change As Usual
Which industries are 'better' at managing Change As Usual
A firm believer in the power of collaboration, Naomi is dedicated to sharing her knowledge and experience in organizational change management. Her passion lies in helping organizations become more effective at designing, implementing, and managing change.
In this episode, Naomi and I discuss her book, and explore various topics related to how people working together can make a difference, why it's important, and practical strategies for harnessing this collective collaborative power to achieve meaningful and positive change.
I am grateful to have Naomi sharing her thoughts with me today.
Topics Include : The book : The Power of People Collaborating.
What's collaboration in the business of change?
Why collaboration is not easy.
Key prerequisites for successful collaboration.
The neuroscience of collaboration.
Change stages during which we need to collaborate.
The perils of fixed change mindset
Capitalizing on digital collaboration tools.
Timely vs untimely resistance
How to collaborate in the times of Hybrid ways of working
Naomi's advice to the change practice community.
And much more..
About Naomi (In her own words) An experienced Organisational Change Manager specialising in the design and delivery of tailored change implementation strategies. Naomi started her change management career in 2007. She is currently the Director of Organisational Change at the Department of Justice in the Tasmanian State Service.
In 2022 she launched CMO-1 (www.cmo-1.com), a change management advisory service to realise her vision. Naomi creates, skilfully curates and distributes content to build change capability for people and organisations to be excellent change makers.
She believes in the power of collaboration and is passionate and keen on imparting her knowledge and experience in organisational change management so that organisations become better at designing, implementing, and managing change.
She is an Accredited Change Manager Master and a Change Management Practitioner. Naomi holds a Master of Business, Graduate Diploma in Management and a Bachelor of Commerce.
Naomi is a people manager with many years’ experience and has led change teams and held responsibility for enterprise-wide change frameworks. She has worked in many functions in business including procurement, finance, HR, risk management, information management and project management. Sectors Naomi has worked in include telecommunications, the electricity supply industry, professional performing arts management, emergency services and marine resources
E45 - Sustaining Change Through People - Podcast with Professor Julie Hodges
00:31:27
Welcome to episode 45 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Julie Hodges; A professor of Organisational Change, an Author and a leading Change Management Influencer .
Through her extensive work in both global businesses and academia, Julie's area of interest and research is the impact of change on people and how to gain their commitment and ownership to change.
As an author of many books including the book 'Managing and Leading People through Change', Julie shares her extensive wealth of research based knowledge on the theory and practice of sustaining change through people.
In this episode, Julie and I chat about the direct link between the way we manage change in the workplace and employee engagement.
I am grateful to have Julie chatting with me today.
Topics Include:
The 'ghosts' of change in the organisation
The key role of middle management in managing change
The change experience as a measure of success or failure
Ways to adapt change models to the context
Organisations develop their own change framework
Uncertainty is normal
Change is everyone's business
Top down vs co-created change
Why change has sometimes bad press
Julie's invaluable advice to the change practice community
And much more...
About Julie (In her own words) As a leading expert in organisational change I have worked extensively at a strategic level in academia and in the global business world in the field of organisational change and transformation.
I am an experienced consultant, coach and a facilitator of individuals, groups and businesses facing and going through change. My particular area of interest and research is the impact of change on people and how to gain their committment and ownership to change. I am the author of several books including ‘Consultancy, Organizational Development and Change’, ‘ Managing and Leading People through Change’ (Kogan Page); Sustaining Change in Organizations(Sage) and ‘Employee Engagement for Organizational Change’ (Routledge) and ‘Organization Development: how organizations change and develop effectively’ (Palgrave McMillan). My latest book is ‘Reshaping the HR: the role of HR in organizational change’.
My work has including designing and delivering workshops on sustaining change for a number of organizations worldwide and also leadership programmes for women in Middle East, Asia and UK.
I am a Principal Fellow of the Advance HE (previously HEA), an Academic Fellow of the ICMCI, a Certified Management and Business Educator (CMBE), a Senior Fellow of the FME (Foundation for Management Education) and an CMCE (Centre for Management Consulting Excellence) Associate.
E46 - The Evolution Of The Change Practice Manager - Podcast with Douglas Flory
00:36:30
Welcome to episode 46 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Douglas Flory; a passionate global change expert who has decades of experience in the areas of Transformational Change.
An active contributor to the global change practice community, Douglas is a believer that "change is never complete; it is a journey that people continue to move through as change occurs in every process, policy, or habit".
In this episode, Douglas and I chat about the evolution of of the change practice and what new expectations are from the change practice community.
I am grateful to have Douglas chatting with me today.
Topics include:
The current global awareness of the change practice
Transitioning into change as usual not BAU.
Are change managers prepared to take on the next challenge ?
Change management is leaving the teen age years.
The move from a doer to a coach, advisor or enabler
AI as a change management tool
How to gain change management experience
Douglas's advice to the change practice community
And much more
About Douglas (In his words)
🔎 𝑀𝑒: Trusted authority and global expert located at the intersection of 'Change & You" for two decades
🧭 𝑇ℎ𝑒 𝑊ℎ𝑎𝑡, 𝑊ℎ𝑦, 𝑎𝑛𝑑 𝐻𝑜𝑤: Navigating an organization—its people, technology, culture, and processes— through transformational change is as much art as it is science. It blends human-centered methods, data-informed results, tested experiences, and tailored business criteria. Packaged together, this leads to the creation of strategies and tactics that successfully enable people to adopt and adapt to new ways of working empathetically. Change is never "complete"; it is a journey that people continue to move through as change occurs in every process, policy, or habit.
🔭 𝑉𝑖𝑠𝑖𝑜𝑛 𝑆𝑡𝑎𝑡𝑒𝑚𝑒𝑛𝑡: “to foresee a solution to the new so that it casts a light for others to advance through ambiguity”. Serving as a Coach/Mentor, Consultant, Instructor, and Leader, I have 20+ years of experience leading organizational transformations, change readiness, user experience, communications, training, continuous improvement, project management, data analysis, and strategies.
🔑 𝑉𝑎𝑙𝑢𝑒𝑠: 1. People are engaged and prepared to adopt new ways of working. Success is not just about deploying great technologies, policies, or processes; success is seeing people succeed using your new solution 2. Having a Growth Mindset to keep learning new things and share best practices via Servant Leadership to help others be successful 3. Being innovative, data-influenced, and strategic as you collaborate with others in your daily work
E47 - People-Centric Change - Podcast with Jennifer L. Bryan
00:41:16
Welcome to episode 47 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Jennifer L. Bryan; a TED speaker, Author and the Vice President of the Association of Change Management Professionals UK.
With over 20 years of work across various industries and organizations, Jennifer helps clients through taking a practical approach, combining her coaching expertise with a focus on the behavioral aspects of change. A firm believer that learning and change go hand in hand, Jennifer has developed the ABChange Model; a unique change framework based on established theories of leadership and change.
In today's episode, Jennifer and I chat about people centric change; a topic Jennifer is very passionate about and wrote a whole bookfocusing on that.
I am grateful to have Jennifer chatting with me today.
Topics include:
What's people-centric change?
What some of the perceptions of people about change.
Cooking "change" in the kitchen
Leadership change empathy as a change enabler
Examples of effective sponsorship
Champions network, fine. But implement well.
Lead and lag change benefits indicators
Ways to measure people centric change success
Genuine intent to engage with employees
Jennifer's key takeaways
And much more...
About Jennifer (In her own words)
Jennifer Bryan is a published author, TEDx and global speaker and Managing Director of Change and Leadership, who has worked with nearly 40 different organisations across multiple industries. She is also a Vice President of the Association of Change Management Professionals UK. She has a passion for putting people at the heart of the decision making room. She has developed a holistic approach to change and created a unique leading change framework, the ABChange Model and uses her commercial insight to help lead people in change.
Jennifer is author of Leading People in Change – A practical guide (Feb 2021), contributing chapter author in Managing Change During Unprecedented Times (Mar 2023), book review on Elemental Change: Making stuff happen when nothing stands still by Neil Usher in Corporate Real Estate Journal vol. 11.1, regular writer of industry journal articles in Workplace Insight Magazine and AshleyKate HR News, peer reviewed articles Successfully Managing Change in the Workplace in Corporate Real Estate Journal vol. 8.1 (Oct 2018), Journey of Leadership in the Workplace in iCroner (Sept 2014) and Lead Behaviour in Coaching at Work (Jul 2012).
Jennifer has been interviewed by multiple industry podcasts and presented at TEDx Scunthorpe, Women in Technology Global Conference, University of Reading Henley Business School of Management Conference and Alumni masterclasses, Association of Change Management Professionals (Global and UK), and Loughborough University, to name a few.
E48 - The Case for Incremental Change | Podcast with David Altman
00:37:00
Welcome to episode 48 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is David Altman; The Chief Research and Innovation Officer of the Center for Creative Leadership (CCL), a global non-profit organization with offices throughout the world (www.ccl.org). David oversees global research, partnerships and innovation, and portfolio/leadership solutions with a particular focus on EDI.
With extensive leadership and research achievements, David was selected as one of 40 Americans for the three year W.K. Kellogg Foundation National Leadership Program.
A prolific author of many articles on leadership and change, today David and I chat about the case for incremental change as an effective approach to successfully managing complex changes.
I am grateful to have David chatting with me today.
Topics include :
What's the case for Incremental change?
Examples of transformative incremental changes including ChatGPT.
Concept and advantages of small wins.
What's the power butterfly effect and its compounding effect.
Overview of Improvement Science methodologies.
Industries that take real advantage of incremental change.
The role of communication in driving incremental change and navigate through he status quo bias .
A brief list of pros and cons of incremental change.
Measuring success for incremental change.
David's key takeaways and advice to the change practice community.
and much more.
About David (In his own words)
David Altman, Ph.D., is Chief Research and Innovation Officer of the Center for Creative Leadership (CCL), a global non-profit organization with offices throughout the world (www.ccl.org). He oversees global research, partnerships and innovation, and portfolio/leadership solutions. He also facilitates leadership development programs, particularly with senior teams and on topics related to EDI. Before joining CCL, he spent 20 years working in academic medical centers. He received his M.A. and Ph.D. degrees in social ecology from the University of California, Irvine and his B.A. in psychology at the University of California, Santa Barbara. He is Adjunct Faculty at Wake Forest University. He was selected as one of 40 Americans for the three year W.K. Kellogg Foundation National Leadership Program. He rode his bicycle from California to North Carolina to raise public awareness about hunger and endowment funding for an international hunger relief organization. He is a Fellow in three divisions of the American Psychological Association and a member of the Society of Public Health Education and Academy of Behavioral Medicine Research.
E49 - Building Change Centre of Excellence - Podcast with Joanne Rinaldi
00:33:02
Welcome to episode 49 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Joanne Rinaldi : an accomplished change professional who excels in driving strategic business initiatives and enhancing enterprise capability.
With extensive change management experience, Joanne leads a diverse client portfolio, offering expertise in strategic advisory services, global digital and cultural transformation, innovative learning design as well as leadership and capability frameworks.
In this episode, Joanne and I chat about the why, what and how of building a Change management Centre of Excellence within an organsiation.
It's wonderful to have Joanne joining me today.
Topics include:
What is a Change Management Center of Excellence (CMCoE)?
Key components or elements that should be included in a CMCoE?
Applying the best practice vs the right practice
The common challenges or obstacles organizations face when establishing a CMCoE.
skills and competencies that professionals working in building CMCoE.
Best practices for establishing and structuring a Change Management
About Joanne (in her won words) Experienced in developing and leading strategic business initiatives and enterprise capability. Lead a client portfolio of strategic advisory services, global digital and cultural transformational change, M&As, innovative and contemporary learning design and delivery. Leadership and capability frameworks.
Enabling and empowering high performing teams while nurturing a growth mindset, promoting health & wellbeing and a creating a fun-filled learning environment.
Thought leadership speaker; leadership summits, industry events, podcasts and panel interviews. Passionate photographer with national and international membership and awards. Sports coach/player with Monash University for fun and fitness!
E50 - An Executive’s Share : Outer Game of Change - Podcast With Bridget Soulsby
00:32:07
Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Bridget Soulsby; a thought leader and executive director in the higher education industry. Throughout her capacity as a decision maker, Bridget excels at navigating through the dynamic university setting, fostering a long term view to balance the needs of staff, academics and students.
In this episode, Bridget shares with me her invaluable insights and lessons she learned as a result of a recent strategic change.
I am inspired by this humble leader and grateful for her time with me today.
About Bridget Bridget is an accomplished Executive Director of Operations, a visionary leader at the helm of a dynamic university setting. With a proven track record in driving strategic initiatives that yield impactful results, Bridget embodies the perfect blend of operational expertise and academic planning insight. Her seasoned leadership is underscored by a profound commitment to optimizing organizational efficiency and elevating the overall staff and student experience. Adept at aligning resources, fostering collaboration, and implementing innovative solutions, Bridget orchestrates a seamless fusion of higher education demands and business acumen. Her impressive tenure is marked by a solid history of transforming challenges into opportunities, solidifying her reputation as a strategic powerhouse. As a respected figure in both academic and operational realms within La Trobe university, Bridget's leadership continues to shape a thriving ecosystem that promotes positive change.
E51 - The Change Questions Framework - Podcast with Dr. Lynn Kelly
00:35:04
Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today my guest is Dr Lynn Kelley: distinguished author and thought leader whose career has spanned the diverse world of transformation, manufacturing, healthcare, finance and education.
From operational roles to strategic executive leadership positions in Fortune 200 companies, Lynn has established expertise in areas such as continuous improvement, lean manufacturing, six sigma and more.
Renowned for her insight in Change Management, Lynn’s ability to demystify complex concepts and provide actionable Questions strategies will help any change maker translate change vision into real value.
In this episode, Lynn and I talk about Lynn’s book Change Questions, exploring the power of questions and dive deep into the details of questions, intentions, and motives.
I am grateful to have Lynn chatting with me today.
Topics include:
Change questions framework
Why questions are powerful tools?
The 11 Change management questions.
Ways to improve asking 'the right questions'.
Dial up curiosity to hear the answers.
Empathetic questioning to build trust.
The questions 'catch ball' approach.
Practice the 'right questions' skill.
Who asks the questions must be the right person.
3 key Change Questions takeaways from Lynn.
About D. Lynn Kelley Change Questions author Lynn Kelley is a Senior Advisor to Brown Brothers Harriman Capital Partners and is actively involved in sourcing, investment evaluation, and providing post-investment value-added oversight to their portfolio companies. She serves on the Board of Directors for Precision Transport Logistics.
Dr. Kelley retired from Union Pacific Railroad in 2018 as senior vice president of Supply Chain and Continuous Improvement. In this role, Lynn was responsible for sourcing, logistics, warehouse operations, fuel and water infrastructure, and industrial engineering/continuous improvement. She was also the executive co-owner of the company’s Innovation program. She reported to the chairman and CEO and was a member of the Senior Leadership Team.
Before joining Union Pacific in 2011, Lynn was employed at Textron, where she was vice president of Operational Excellence and served as an officer and a member of the Executive Leadership Team. She was responsible for Engineering, Integrated Supply Chain, Procurement, and Corporate Six Sigma/Quality Councils across all business units, which included Cessna Aircraft and Bell Helicopter. During her Textron career, Lynn had several international assignments, where she was based in France and South Africa. She was responsible for activities at facilities in Australia, Switzerland, France, Germany, and South Africa.
Lynn was previously a professor and department chair at Madonna University, where she taught undergraduate and graduate statistics and research courses in both the US and China. During this timeframe, she developed and launched a Master’s Degree in Quality and Operations Management, which received national attention for being the first Quality/Lean degree in the US that targeted the service industries. Before becoming a professor, Lynn was executive vice president and chief operating officer of Doctors Hospital in Detroit.
E52 - Organisational Change Empathy - Podcast with Patti Sanchez
00:37:28
Welcome to episode 52 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Patti Sanchez; the Chief Strategy Officer for Duarte, bringing over thirty years of communication expertise to the table.
Patti has played a pivotal role in driving transformative communication initiatives for prominent brands such as Cisco, Ericsson, Hewlett-Packard, Nike, Symantec, VMware, and many others.
In this episode, Patti and I explore the ever important topic of Organisational Change Empathy and the role it plays in driving positive experience and employee engagement.
I am grateful to have Patti chatting with me today.
Topics include :
What's change empathy?
Story telling as means to show empathy.
A story plot as a change journey .
Trust thrives in the times of empathy.
Change empathy to unearth resilience.
Curiosity vs empathy.
Change empathy from change practitioners
Empathy as a de-risking strategy.
Org, Change empathy vs employee change empathy.
Successful change is the nature of successful business.
Three key takeaways from this podcast,
And much more...
About Patti (In her words) I'm the Chief Strategy Officer for Duarte, with over thirty years of experience as a communicator. I've led transformative communications initiatives for brands including Cisco, Ericsson, Hewlett-Packard, LexisNexis, Nike, Symantec, VMware, and Compassion International, and taught hundreds of leaders to become more empathetic and effective communicators. I am the author of Presenting Virtually: Communicate and Connect with Online Audiences (October 2021) and co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols with Nancy Duarte (February 2016). Books
E53 - Decoding Change Resistance - Podcast with Daniel Lock
00:40:05
Welcome to episode 53 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Daniel Lock ; a seasoned expert in the field of change management and communication, with over two decades of experience helping organizations tackle this challenging endeavor.
Drawing from his extensive background, Daniel shares his proven strategies and real-world insight on how to navigate and ultimately conquer the hurdles of change resistance. In this episode, we'll dive deep into the art of 'Decoding Change Resistance", explore the intricacies behind it and more importantly discuss few actionable solutions every leader and change practitioner should know.
I am grateful to have Daniel chatting with me today.
Topics include :
The illusion of change resistance
The fundamental cause for resistance.
Strategies to alleviate resistance
Change resistance is an ongoing process.
Managing the social contract across the cycle of change
The visible and invisible types of resistance
Risks of ignoring resistance
Daniel's 3 key takeaways for listeners.
And much more.
About Daniel (In his own words)
WHAT I DO: I help General Managers, Program and Project Directors accelerate and implement change.
Accelerating time frames, create alignment and ownership across multiple stakeholders and develop robust solutions to complex problems, for results everyone can get behind.
WHO I WORK WITH: I partner with change leaders in large and complex organisations, including: · General Managers · Project Directors, Program Managers, and Portfolio Directors · Change Directors
WHY IT WORKS: I've spent 20 years working in projects, change and transformation for large organisations. From the role-up-your-sleaves work of process improvement to IT project management and change management.
From this deep experience, I've developed a set of approaches that accelerate time frames and develop robust solutions that everyone can get behind.
WHAT OTHERS SAY: "Daniel is an excellent change manager who being new to the department was able to pick up key business drivers and help us with implementing change in short period of time. Great knack to analyse projects, stakeholders and summarise ideas. Deadline oriented. It's a pleasure working with him as he is a motivated professional. Daniel is a innovative and experienced with in-depth knowledge in his field. I strongly endorse Daniel." – Karan Jain, Head of Technology, Europe & America's, Westpac Group
HOW IT WORKS: The first step is a best practice briefing, where I'll walk you through my approaches and discuss your challenges and issues. The next steps is a solution design workshop where we'll work through a detailed design for your change initiative.
E54 - External vs Internal Change Consultants - Podcast with Dana Houston Jackson
00:45:07
Welcome to episode 54 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Dana Houston Jackson : A change-maker with over two decades in the intricate world of organizational transformation. A writer who translates ideas into action and a doer who's been at the forefront of radical shifts.
Inspired by Levitt's belief that 'People implement ideas,' Dana combines a wealth of expertise from AI and behavioral economics to positive psychology.
In this episode, Dana and i dive deep into the world of change consultants; internal vs external capabilities and the pros and cons for each.
I am grateful to have Dana chatting with me today.
Topics include:
External change consultants, external change contractors, and internal change practitioners; the divide and the benefits.
The power of the outside perspective and radical candor.
The current shift in how organisations are managing change through people.
Do internal resources have the bandwidth to manage the headwinds?
The lifeguard view of external change consultants.
How to measure change success for internal vs external change managers?
Key considerations when making a decision to hire external change consultants.
The three key takeaways from Dana.
And much more.
About Dana (In her own words) I have a thirst to learn, a compulsion to share and a bias for action. Building more powerful, purposeful organizations that don't suck the soul out of people. As a writer, I put "wheels" on ideas so people can make use of them. As a doer, I put drivers to those wheels.
"Ideas do not implement themselves—neither in business nor in art, science, philosophy, politics, love, war. People implement ideas." (Levitt, 2002), a motto of mine. I’ve spent over two decades making and studying change – how it happens, why it’s a challenge, and what variables contribute most to successful change. I help organizations be better for people, and people better for organizations - and at a pace they can handle by preparing, equipping, and supporting people through the changes they experience at work so that they themselves, the projects, and the organization are more successful.
While my perspectives will change, I am an active, engaged listener, a keen observer of organizational behavior, change approaches, and I've been in the trenches while watching and participating in radical change responses.
Kind clients or teammates have left me recommendations on LinkedIn. Feel free to scan them for their truths - which may give you a better idea of who I am and how I operate.
I hold multiple degrees and certifications that blend business, AI, behavior economics, process improvement, positive psychology, sociology, culture anthropology and digital technology.
E55 - Internal Communication & Change - Podcast with Monique Zytnik
00:43:42
Welcome to the Inner Game of Change Podcast where my guests and I explore the multi-layers of organisational change.
My guest today is Monique Zytnik: An author, a communication thought leader, with decades of experience in marketing and communications. A seasoned and passionate professional about internal communications, Monique has worked with some of Australia's leading organizations, from major banks to both federal and state governments.
In this episode, Monique and I dive into the timely topics of internal communication and change, and diverging into the transformative role of GenAI in reshaping our craft with some insightful and curious questions to raise.
I am grateful to have Monique chatting with me today.
Topics include:
Challenges for internal communication teams
The true label for internal communication teams according to research.
know thy audience.
How the internal communication team plays a positive role in advancing change in an organisation.
The new tools Internal communication teams use nowadays.
The role of GenAI in communication.
Will GenAI make my job redundant?
Monique's question to the listeners.
Monique's 3 key takeaways.
About Monique With decades of experience in communications and specialised in internal communication, Monique Zytnik is a proven leader who inspires others, strengthens teams, and creates impact on a global scale. She has worked internationally, presented on best practice communication at world conferences including the International Association of Business Communication Professionals (IABC) World Conference 2021/2022 and the Institute of Internal Communication Festival 2021, guest lectured at universities including Leeds Business School, RMIT University and the American University in Cairo, and had my communications campaigns recognised at the Gartner Awards 2020 (finalist), Australia’s Mumbrella CommsCon 2019 and 2020 (finalist) and the Digital Communication Awards 2021 (winner). She regularly writes for communication industry publications, drawing on in-house and consultancy work with organisations including SBS Radio Australia, The Australian Taxation Office, ANZ Bank, Deutsche Post DHL, GEA, Adjust, The Department of Human Services and Lego Foundation.
Her experience in digital communication, internal communication, strategic B2B marketing communications, campaigns, social media, public relations, and issues management is backed by a Master’s in Communication (PR) with Honours from RMIT University. She is globally well networked and focused on giving back to the global communications profession in her own time by mentoring others through The Mentoring Club and role as International Association of Business Communicators (IABC) EMENA Region Vice Chair and podcast host.
E56 - The Emotional Roller Coaster Of Change - Podcast with Jeroen Kraaijenbrink
00:44:16
Welcome to the "Inner Game of Change Podcast," where I explore the intricate layers of organizational change alongside insightful professionals.
In this episode, I am diving into great conversation with Jeroen Kraaijenbrink, a strategy thought leader who recognizes that the journey through organizational change is an emotional roller coaster — a critical aspect often overlooked in the designing and implementation of change.
His well received post on the "Emotional Roller Coaster of Change" sheds light on the turbulent human experience that accompanies any strategic shift. For leaders, acknowledging this emotional landscape is not peripheral; it is central to steering their teams effectively through change.
I am grateful to have Jeroen chatting with me today.
Topics include :
Why is change akin to a roller coaster?
The human dynamics at play during transitional times.
Change is universal and not just at work.
The whole person change empathy.
How to deal with change transition.
The power of people ingenuity during change.
The value of time to "let it simmer" for better adoption results.
Are MVPs effective approaches to introduce change?
Real resistance is a fallacy.
About Jeroen (In his words)
As the leader of your organization, unit or department, you have your goals:
• Serve your customers in the best possible way • Get and keep your people focused and inspired • Balance performance and organizational health • Center on the long-term purpose and continuity …and a whole lot more
Despite having in mind how you will achieve these goals, unforeseen things always happen that keep you from getting where you want your organization to be. As research shows, no less than two-third of formulated strategy plans fail. To beat these odds, you need an actionable and engaging strategy that your employees and stakeholders believe in.
I help companies generate and execute exactly that type of strategy. Once we work together, I support you in your strategy and leadership skills and help you discover, formulate, and execute the right strategy for your organization. Whether your existing strategy needs to be adjusted, or you need to build it from scratch, there are proven tools and clear steps to follow. Together, we can have a look at where your pain points are and where your moment of opportunity lies.
Based on my combined academic and professional experience, my key strength is turning fragmented ideas and plans into a crisp and coherent strategy that your people will and want to execute.
E57 - AI: Catalyst for Change in Higher Education - Podcast with Professor Rose Luckin
00:43:11
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, I am thrilled to introduce Professor Rose Luckin from University College London, a leading expert in educational technology and artificial intelligence. She's recognized globally for her contributions to the field, named one of the most influential people in education and among the top influential women in technology.
Professor Rose's work includes providing expert evidence to policymakers, and she's an accomplished author, with notable works like "Machine Learning and Human Intelligence" and "AI for School Teachers."
Rose founded EDUCATE Ventures Research Ltd., fostering AI in education, and has held significant academic leadership roles.
I am grateful to have Rose chatting with me today about AI and its powerful potential specifically in Higher Education.
Topics include:
Brief history of AI
Why the hype now?
Higher Education as a Use Case
The Excitement and Concern ; and The diverse reaction from Higher Education
The emerging AI challenge for the Higher Education Leaders.
The inevitability of AI impact on our way of working.
The need for universities to adopt an AI strategy to achieve their vision.
Not engaging with AI technology will inevitably disadvantage students.
Where can a university start in building people capabilities in AI?
With the powerful use of AI, leaning standards needs to be higher.
AI to help us re-imagine the education experience and uplift our human intelligence.
Rose's counsel for any Higher Education leadership when it come to AI.
E58 - Change Leadership Through Continuous Learning - Podcast with Katie Anderson
00:36:25
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Joining me today is Katie Anderson, an award winning author and an internationally recognized leadership consultant, speaker, and above all, a passionate learning enthusiast. Katie's work has been pivotal in empowering organisations to foster a culture of learning and to accelerate their impact in the ever-evolving landscape of organizational change.
A firm believer in the power of continuous learning as a catalyst for extraordinary outcomes, Katie shares her insight on how our attitude towards learning based on her book Learning to Lead, Leading to Learn.
I am grateful to have Katie chatting with me today.
E59 - Mastering Business Change Analysis - Podcast with Laura Paton
00:44:32
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, my guest is Laura Paton; a Business Analysis thought leader, LinkedIn educator, and an author. A leader in business analysis with over three decades of experience, Laura's unique blend of project management and analysis skills, combined with her role in shaping industry standards with the IIBA® and PMI®, marks her as a key influencer and educator in the field.
In this episode, Laura and I discuss the interesting world of Business Analysis, impacts and ways for organisations to truly leverage the value of this art and discipline.
I am grateful to have Laura chatting with me today.
About Laura (In her own words) BA Thought Leader and Sr. Business Analysis Consultant: Coach | Speaker | Standards/Course Development | On-demand,Virtual, Classroom Trainer. Over 32 years of experience, across various industries, performing in both PM and BA roles. Verse on numerous elicitation and analysis techniques. Familiar with models to depict scope, processes, business rules, interfaces, data, and business objectives. Comfortable working with stakeholders from upper level management to application users. Experienced in facilitation, collaboration, and communication. Over 10 years of business analysis management experience with responsibility overseeing BA resources, strategy, processes, standards and tools. Extensive background working with different delivery methods including adaptive approaches (agile). Over 15 years of experience as a BA/PM instructor at both the corporate and collegiate levels. Extensive experience working with virtual teams. Writer and industry thought leader advancing the practice of business analysis across the community by building standards, practice guides, and developing training and webinars. Consultant to both the International Institute of Business Analysis(IIBA®) and the Project Management Institute(PMI®). Experienced with several requirements management tools.
E60 - How AI will Revolutionise Change Management - Podcast with Jason Little
00:48:42
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today my guest is Jason Little : Author, founder of Lean Change and CTO of a neurodiversity-focused startup.
Through our discussion, we explore the growing influence of AI in change management practices. We address the skepticism and explore how AI, when used strategically, can foster a more agile management approach through rapid iterations and micro-experimentation.
You'll come away with a newfound appreciation for the subtle art of leveraging AI to improve not only organizational change and performance but also personal career development in an ever-changing work environment.
Jason's parting wisdom? You will find out when you listen! I am grateful to have Jason chatting with me today.
About Jason (In his own words) I started writing code when Cold Fusion roamed the earth, became a project manager, manager, executive and officially starting helping organizations move towards Agile in the mid-2000's. I've worked for startups, mid-size, and enterprise organizations as an agile coach, scrum master, product owner, and team member. Since 2009 I've been the world's leading pioneer on innovating in the change management space with lean, agile, and lean startup thinking. Often imitated, but never duplicated, and many people are thankful for that. As a co-worker once said to me, all organizations need someone like me...but just one! I founded the ideas that eventually morphed into Lean Change around 2008 and have spent the greater part of the last decade-and-a-half traveling the world in search of why organizations were getting stuck, and what was getting them unstuck. I am also the CTO, or more specifically, Chief Swiss Army Knife, at Spero Careers Canada which is a startup dedicated to solving the autism employment crisis. Simply put, we help the helpers that assist people on the spectrum with finding and keeping employment. In my 'spare time' I produce music through my solo band, Jason Ross (not the popular one, the other one!) and Clever Weapon.
E61 - Laws Of UX For Impactful Change - Podcast with Jon Yablonski
00:37:48
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, my guest is Jon Yablonski; Author, speaker and a distinguished figure in the world of digital design. Jon brings a wealth of knowledge from a dynamic career that spans across e-commerce , mobile apps, and cutting-edge vehicle platforms.
In this episode, we dive into the 'Laws of UX,' psychological principles that shape intuitive and functional user interfaces. Jon discusses the challenges of weaving these principles into digital product design, and the crucial balance between innovative and user-focused design.
We also explore the impact of UX design on managing change, particularly as AI and machine learning become integral to our digital tools. Jon offers his perspective on how these advances are transforming the UX landscape, urging designers to innovate and adapt.
This episode is about the fascinating intersection of design, technology, and the human experience . I am grateful to have Jon chatting with me today.
About Jon (In his own words) I’m Jon Yablonski 👋🏼. My passion is designing digital tools that empower people and augment their abilities in order to achieve their goals. I’ve had the opportunity to learn and grow from a variety of challenges throughout my career — from e-commerce platforms, mobile apps and internal products to HMI systems within state-of-the-art vehicle platforms. I’m currently helping the world learn from its data as a Senior Product Designer at Mixpanel. Previously, I worked on the next generation of in-vehicle digital experiences at General Motors. Contact Jon Websites
E62 - Becoming a Change Maker - Podcast with Alex Budak
00:42:21
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Joining me today is Alex Budak . Alex is an award-winning educator at UC Berkeley, influential author and a global speaker. His award winning changemaker courses are consistently among Berkeley's top rated offerings. His book, Becoming a Changemaker is hailed as a “top 5 non-fiction book everyone should be reading about work",
Alex's change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives.
In this episode, Alex unpacks the multifaceted path to becoming a changemaker. Together, we dive into the realities of sparking transformative change—discussing the nuances, the challenges, and, most importantly, the profound impact that comes with it.
I am grateful to have Alex chatting with me today.
About Alex (In his words)
Alex Budak is an award-winning educator at UC Berkeley—with faculty appointments at Berkeley Haas, Berkeley Public Health, and Berkeley Executive Education—who helps people spark change, develop courage, and create impact anywhere. His beloved changemaker courses are consistently among Berkeley's top rated offerings, and have even inspired student tattoos. His book, Becoming a Changemaker is hailed by CNBC as a “top 5 non-fiction book everyone should be reading about work," and has been published in 13 languages. Budak’s change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives. He’s a graduate of UCLA and Georgetown University, a frequent speaker at organizations like Accenture, Lyft, and UNHCR, and once learned the hard way to never go budget skydiving.
E63 - Mastering The Change Experience - Podcast with Andrew Butow
00:54:00
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, my guest is Andrew Butow; a change catalyst in the truest sense. As the founder and CEO of Earth2Mars, Andrew has dedicated his career to assisting organizations and individuals in understanding and navigating the complexities of change. With his expertise, Andrew brings a unique and invaluable perspective on how to thrive in an ever-evolving business landscape.
Andrew's passion for people-centric change and his hands-on approach have made him an influential figure in shaping future work environments for clients.
In this episode, Andrew and I have covered few key topics including the evolution of the change management profession, the healthy 'discomfort' we all need, the change experiences we would like to drive and many other topics including the GenAI capability. I have learned so much from Andrew here. I hope you do too. I am grateful to have Andrew chatting with me today.
About Andrew (In His own words) As a change facilitator, I help businesses navigate the complex and ever-changing landscape of the future of work. With a focus on people-centric change, I work with organizations to define, plan, and execute change initiatives that achieve real outcomes through systemic alignment of people, processes, and technology.
With experience in HR, learning and development, coaching, and change initiatives, I bring a unique blend of consulting, design thinking, and behavioural science to any challenge. Some of my key achievements include co-founding Earth2Mars, working with leading brands like QBE and Lend Lease, and leading a project stream on the world's largest SAP/process transformation project with Africa’s energy giant Eskom.
I am passionate about people and believe that true success can only be achieved through people-centric change. I love helping force-for-good organizations, leaders, teams, and individuals shift their mindsets so that they are fully committed and empowered to find their space in the universe, now and in the future, so we can make history.
E64 - AI Change by Design for Impact - Podcast with Sarah Kaur
00:44:46
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today I welcome Sarah Kaur, a Design Thinking Practitioner at the Commonwealth Scientific and Industrial Research Organisation (CSIRO's) Data61. With a robust background, Sarah brings over a decade of experience collaborating across disciplines to embed human-centric design in machine learning and AI research.
Her work focuses on Responsible AI, striving to enhance policy and consumer experiences through ethical and technically sound AI applications. Sarah's dedication shines through in her projects.
Today, Sarah and I go through the rabbit hole of AI design for impact exploring the intersection of creativity, ethics, and technology.
I am grateful to have Sarah chatting with me today.
About Sarah (In her own words) Sarah Kaur is a strategic designer and HCD researcher. Her passion is supporting the creative work of teams across disciplines to collaborate, and come up with smart ways to create impact through using participatory design. She now works as a Design Thinking Practitioner at CSIRO's Data61, where she focusses on research into Responsible AI, and embedding human insight in machine learning and AI research and product development.
Sarah realises both the incredible potential for AI to support positive outcomes in policy and consumer experiences, and the lack of awareness about appropriate ethical, and technical governance in the AI space.
She holds a Master of Business Analytics and a Bachelor in Fine Arts, and 12 years of professional experience supporting NFP, Government and Private organisations realise their business objectives by placing humans and quality data, at the centre of their decisions and investments. Sarah has designed and led stakeholder engagements on projects delivering algorithmic decision-making models to users. This includes Australia’s Family Court’s first machine learning product amïca, helping couples separate by automating a two-party workflow to gather data, and suggesting a fair division of assets for their agreement.
Prior to becoming a strategic designer, Sarah was a video artist working with dancemakers, and a curator and artistic producer for multidisciplinary festivals. Making a tough choice between staying an arts professional and a sustainable income meant a career change and an entry into the world of digital. She joined Tundra as a Digital Producer, and later Portable to lead the Production team and becoming the Chief of Operations and Strategy, Head of Account Management before founding the Business Design discipline.
Sarah is on the Australian Red Cross Humanity First Advisory Panel to support the development of a humanitarian framework to guide ethical technology development.
E65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett
01:01:40
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
I am thrilled to have two exceptional guests with me: Susan Bartlett and Terri Block, both principals at Workomics, who bring a wealth of expertise in organizational transformation.
Susan Bartlett has over 15 years of experience in creating customer-centric workplaces that prioritize employee well-being and seamlessly integrate emerging technologies. With a diverse background that includes being the CEO of a consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford, Susan excels in co-creating with stakeholders and applying systems-thinking to problem-solving.
Terri Block has spent a decade helping organizations navigate their toughest inflection points, craft strategic choices, and turn goals into transformative actions. Her extensive experience spans biotech, pharma, and education, and she is known for her strategic, creative approach to problem-solving and storytelling.
In this episode, we unpack the change flywheel—a construct both Susan and Terri have adopted and enriched with their practical experiences.
Join us to listen to their combined insights and explore how the change flywheel can drive meaningful organizational change.
I am grateful to have both Terri and Susan chatting with me today.
About my guests Susan Bartlett Susan Bartlett helps organizations who want to build workplaces that are customer-centric, committed to employee well-being, and meaningfully integrated with emerging technology. In her 15-year consulting career, Susan has worked across industries including healthcare and life sciences, financial services, retail, hospitality, and the public sector. Her expertise includes co-creating with stakeholders, applying a systems-thinking lens to problem solving, and creating the architecture for lasting organizational change.
Susan is a principal at Workomics, where she advises organizations on the future of work. She was previously the CEO at a 60-person consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford. She holds degrees in computer science, English literature, and philosophy, politics, and economics. In her spare time, Susan enjoys murder mysteries, curling, and extravagant baking projects. She lives in Toronto, Canada where she plots adventures with her husband and their two young boys.
Terri Block Terri Block helps organizations navigate their toughest inflection points, frame powerful strategic choices, and translate goals into tangible, transformative action. In her 10-year consulting career, Terri’s has acted as a strategic partner to clients across biotech, pharma, and education. Her expertise includes strategy, organizational change, facilitation, and storytelling.
Terri is a Principal at Workomics, where she collaborates with her team and clients to approach problems creatively, shape impactful projects, and build compelling cases for broader organizational change and stakeholder engagement. She holds degrees in Business, Education, Environmental Studies, and Theatre. Terri lives in Toronto, Canada with her husband and their two children.
E66 - The Change Mindset - Podcast with Nick Tasler
00:50:10
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am excited to have with me Nick Tasler, a global thought leader, organizational psychologist, and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change.
Nick is renowned for his unique insights and dynamic style, benefiting top organizations like General Electric, Microsoft, and JP Morgan, A sought-after speaker and consultant, Nick is also an expert writer for the Harvard Business Review. His work has been featured in The New York Times, The Atlantic, and The Financial Times, and he has appeared on multiple TV channels.
In this episode, we dive into Nick's fascinating journey and explore his perspectives on decision-making and leading change. We will touch on two of his influential books, "Domino" and "Ricochet," uncovering how their insights can help us navigate the complexities of organizational transformation and turn challenges into opportunities.
Join me for an enlightening conversation with Nick Tasler and discover how to embrace change and make impactful decisions in your professional and personal life.
About Nick Nick Tasler is an internationally acclaimed thought leader and— [Sorry for the interruption. My “official” bio continues below and, fear not, it is chock full of the requisite self-aggrandizement and third person references to my many, many accolades. But before I attempt to convince you that I am the Batman of business thought leaders, let me tell you who I am in real life. I’m a dad, a husband, and a total geek about the science of human nature. My dream is to spend every working moment writing and speaking about the latest and greatest insights that help us turn unpredictable changes into meaningful and exciting adventures. So, yeah, I guess I’m living my dream. Maybe my dream and your dilemma should hook up sometime and…ya know, grab a coffee and a gluten-free bagel or something?
Now back to our regularly scheduled list of things I would never ever say to someone I just met…]
Nick Tasler is an internationally acclaimed thought leader, organizational psychologist and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change. He is also an expert writer for the Harvard Business Review and his work has been covered by The New York Times, Bloomberg Business Week, The Atlantic, Inc., U.S. News & World Report, The Financial Times, Fox Business, and Forbes; as well as NPR, the BBC, NBC, ABC, and CBS.
Nick’s original insights and dynamic style have benefited the world’s most respected organizations ranging from General Electric, Microsoft, JP Morgan, Novo Nordisk, Wells Fargo, the Royal Bank of Canada, and UnitedHealth Group to the Wharton School, Yale University, and many more.
Nomadic by nature, Nick and his wife and their four kids live in…lots of places. Sometimes Minnesota. Sometimes Florida. Currently Puerto Rico.
E67 - What's Organizational Change Management? - Podcast with Paula Anastasiade
00:39:57
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am thrilled to welcome the change professional, Paula Anastasiade! Paula is a seasoned Organizational Change Manager with a wealth of experience in ERP implementations, technology deployments, automation, mergers, and acquisitions.
Through her extensive expertise, Paula is always invited to offer invaluable advice to senior executives on key change management components, including change strategy, adoption, and communication.
In this episode, Paula shares her profound knowledge and insights on organizational change management.
We discuss the bedrocks of effective change management: leadership, stakeholder engagement, communication, and organizational change capabilities.
I am grateful to have Paula chatting with me today. 🌟
E68 - Storytelling to Inspire Change - Podcast with Steve Rawling
01:05:07
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am thrilled to welcome Steve Rawling: a master storyteller, author, strategic learning facilitator, and leadership development expert.
Drawing from his rich personal experiences, journalistic curiosity, and continuous reflection, Steve has cultivated a value-based approach to helping clients communicate through the art of storytelling. His publications are globally considered among the most effective tools for anyone aspiring to become a storyteller.
In this episode, Steve and I dive into the profound impact of storytelling—how it enriches our experiences, inspires action, and transforms our perspectives.
I am truly grateful to have Steve with me today.
About Steve (In his own story)
It's March 2020 and my order book has shrunk to zero. I was supposed to be in Estonia, speaking at a conference and running workshops with clients. Then Covid killed it all. But hey, I'm a TV journalist - I know how to communicate via a screen. I shifted all my training to Zoom, I rescued 80% of my cancelled work - and new clients started coming in.
2020 has turned into a boom year. I miss working face to face with clients. I miss Meeting-Biscuits and coffee break chats. But I sell stories - and stories work across any medium.
I've spent 30 years telling stories. I've chased people with a camera crew; I've walked through petrol bombs; I've been bitten by a dog once, sworn at many times and welcomed into strangers' homes again and again. All so I could get people to tell their side of the story.
But I was amazed how bad most people were at telling stories when it came to their work. I'd listen to the rehearsed soundbites and the PR spin. Eventually I'd go: "So what you're really saying is... [insert much more interesting story]."
Now I do this for a living. I help people find the great stories that are buried beneath the business-speak. I help them tell simple stories to connect with customers, staff and investors. I work with media companies, designers, innovators, charities, CEOs and universities across Europe.
My book on innovation techniques - Be Creative Now - was published by Pearson Business in 2016 and is translated into Chinese, Russian and Arabic.
E69 - Effective Change through Middle Managers - Podcast with Nicole Gahagan
00:38:09
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am thrilled to welcome Nicole Gahagan: an author, a high-performing strategist and organizational change expert committed to improving employee experiences and organisational effectiveness.
With her vast experience, Nicole has honed a distinctive method for fostering change. Renowned for forging relationships, achieving agreement, and inspiring various groups of stakeholders, she reliably delivers significant results.
In this episode, we will dive into the pivotal role of middle management, which Nicole aptly calls the linchpin in managing change. We will explore how middle managers enable their teams to adopt change . We'll discuss the critical influence they have in driving successful adoption or potentially hampering it, and the strategies they can use to enable their teams. Additionally, we'll examine how middle managers can act as effective change agents, leveraging their unique position to ensure alignment and cohesion throughout the organization.
I am grateful to have Nicole chatting with me today.
About Nicole (In her own words) Professional Profile: High-performing strategist and organizational change expert committed to improving student and employee experiences in higher education settings. Skilled at developing relationships and building consensus and motivation amongst stakeholder groups to accelerate transformation and produce meaningful outcomes. Record of cultivating broad-scale engagement to enhance student success and reduce equity gaps through a human-centered, data-informed systems approach sensitive to organizational context and culture. Demonstrated responsiveness to diverse student and employee needs through cohesive institutional design and operations.
E70 - The Future of Change Management - Podcast with Paul Gibbons
00:49:45
Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I’m thrilled to be joined by Paul Gibbons, a leading voice in the future of change management. In his latest work, The Future of Change Management, Paul explores the quiet revolution in how we understand transitions, blending behavioral science, mental health, generative AI, and neuroscience to offer more effective strategies for leading change.
With up-to-date insights into HR, design thinking, and neurodiversity, Paul is reshaping how businesses adapt in a rapidly evolving world.
Let’s dive into the future of change management with Paul Gibbons.
About Paul My mission is to bring a science-based approach to culture, wellness, sustainability, the future of work, and leadership - to make practical the finest academic ideas so that business leaders can deploy those rather than dated ideas (or worse, myths.)
At IBM I wear three hats: 1) Head of our leadership and culture sub-offerings in the change practice, 2) head of the behavioral science practice development for IBM's consulting, 3) Thought leadership and eminence in IBM's Talent Transformation practice.
Today's keynotes focus on 1) Making hybrid work work. What the pandemic and "Great Resignation" have taught us about leadership and culture - and, crucially, how leaders must adapt their behavior in the new world of work. 2) Change mythology - the change world is populated by gurus where "popularity is a proxy for expertise." But many change ideas, learning styles, 70-20-10, MBTI, "sense of urgency" have been challenged by science. What should we discard? What do we replace those ideas with? 3) The behavioral revolution in culture and leadership. Behavioral science is slowly percolating its way into how leading organizations drive culture change - but few organizations fully capitalize on the opportunity. What can, for example, nudges do for critical topics such as sustainability, inclusion, and wellness? What are the ethical pitfalls? 4) Leadership. Most models of leadership and change were developed in the previous century and most leadership education is rooted in ideas on leadership that were birthed when organizations were different. What are the pitfalls of using 20th century leadership notions in 21st century organizations.
From the books... "... illustrates the inauthenticity of using analog methods to drive digital change and the irony of using 20th-century change management practices with millennial workforces. Impact debunks hallowed change models, points out their flaws, and suggests updates, based upon principles such as: human-centered, technology-enabled, systemic, creative, scalable, and based on a holistic understanding of what inspires today’s generation of workers."
E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss
00:48:00
Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I am privilaged to be joined by Dr. David Weiss, a renowned author, speaker, and executive coach. Dr. Weiss is the President and CEO of Weiss International Ltd., where he has led over 1,000 business and organisational projects across five continents. He’s a recognised expert in innovation, leadership, and HR consulting, with accolades from global organisations, including the Government of Canada and the Asia-Pacific HR Congress.
Let’s dive into these insights with Dr. David Weiss and learn how to lead more effectively through challenging transitions.
I am grateful to have David chatting with me today.
About David
Dr. David S. Weiss, Ph.D., ICD.D, CHRE, is an author, innovator, speaker, executive coach and consultant. He is the President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership coaching, and HR consulting for many Fortune 500, social enterprise and public-sector organizations.
David has provided coaching and consulting on more than 1000 business and organizational projects on five continents including in Canada, USA, England, Holland, France, Hungary, Italy, Israel, Russia, China, Malaysia, Uganda, South Africa, and Chile. He delivered over 200 conference presentations and he has written over 60 journal and trade articles. He is the author or co-author of seven books including Innovative Intelligence (Publisher: Wiley, also available in Chinese and Persian) which was reported by CBC News as a “top 5 business book” in the year it was published and Leadership-Driven HR which was listed by the Globe & Mail Report on Business as a bestseller in the year it was published.
Previously, Affiliate Professor of the Rotman School of Management, Senior Research Fellow at Queen’s University, and VP and Chief Innovation Officer in a multinational consulting firm, David currently is affiliate faculty at the executive development programs of Schulich School of Business, and the Sobey's School of Business. He also is an International Coach Federation certified coach and a certified Life and Wellness Coach. He also is a Certified Director with the Institute of Corporate Directors (ICD.D).
David’s doctorate is from the University of Toronto and he has three Master’s degrees. He has been honoured by many organizations globally including by the Government of Canada with the “Distinguished Lecturer” certificate, by the Asia-Pacific HR Congress with the “HR Leadership Award,” by the Institute for Performance and Learning as the first lifetime “Fellow” in Canada, and by HRPA with the fourth lifetime designation of “Fellow HRPA.”
You can download many of David’s innovation, leadership, and HR articles at www.weissinternational.ca/articles, and read a comprehensive Wikipedia article about David’s innovative concepts at wikipedia.org/wiki/David_Solomon_Weiss. Follow David's daily posts on LinkedIn along with his over 24,000 followers and 16,000 connections. See www.weissinternational.ca
E72 - The Wisdom Of Uncertainty - Podcast with Maggie Jackson
00:48:51
Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
I’m thrilled to be joined by Maggie Jackson, an award-winning journalist and author, celebrated for her insightful exploration of uncertainty, the impact of technology on our lives, and the science of attention.
In this episode, Maggie shares her insights on how embracing uncertainty can help us navigate and lead through change, turning unpredictability into a tool for growth and adaptability.
I am grateful to have Maggie chatting with me today.
About Maggie Award-winning Journalist and Author exploring the unsung wisdom of uncertainty; the impact of technology on humanity; the science of attention an age of flux and angst.
Author of - "Uncertain: The Wisdom and Wonder of Being Unsure", forthcoming November, 2023 - "Distracted: Reclaiming Our Focus in a World of Lost Attention" (New Edition September 2018) -- the award-winning book that sparked a global conversation on the costs of fragmenting our attention.
Former contributing Boston Globe columnist who has also written for The New York Times, CNN.com, New Philosopher, Wall Street Journal, BusinessWeek, Courrier International, and publications worldwide.
Sought-after speaker (Google, Harvard Business School, Bank of America, Chautauqua) and frequent media guest (MSNBC, New York Times, Book TV, Oprah Radio, All Things Considered, Washington Post, Boston Globe, Sunday Times of London, BBC, Presa Diretta (Italy) and other outlets around the globe.)
E73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell
00:40:45
Welcome to a special episode ; The Outer Game of Change. In these unique episodes, I am joined by leaders and executives who drive change and shape the future of their organizations. We listen to their unique insights, explore how they perceive change, and uncover what is simmering in their minds.
Today, I am thrilled to have with me Professor Theo Farrell, the 7th Vice-Chancellor and President of La Trobe University here in Australia. Professor Farrell has a distinguished career in academia and research, having held leadership positions at top universities around the world. He is an author, and renowned advocate for academic excellence, inclusivity, and transformative change. Most importanly, I find Theo to be a great human.
In this episode, we will dive into the dynamics of change leadership, exploring how transformative forces like AI are reshaping higher education. We discuss the evolving nature of academia, the challenges and opportunities of integrating advanced technologies, and what it takes to lead an institution through such significant transformation.
With his extensive background in both strategic leadership and research, Professor Farrell offers unique insights into the future of higher education and how universities can adapt to and thrive in a rapidly changing world.
I am grateful to have Professor Farrell chatting with me today.
About Theo Farrell Professor Theo Farrell commenced as the 7th Vice-Chancellor and President of La Trobe University in February 2024. He brings a deep commitment to advancing academic excellence, building inclusive communities, forging external partnerships, and leading transformative change.
Prior to joining La Trobe, Professor Farrell held a number of leadership roles including Deputy Vice-Chancellor (Academic and Students), Deputy Vice-Chancellor (Education), and Executive Dean of Law, Humanities and the Arts, all at the University of Wollongong, and Dean of Arts and Social Sciences at City, University of London. From 2006 to 2016, he held a chair in online learning at King’s College London. At UOW, City and King’s, Professor Farrell led numerous initiatives to develop research capacities, innovate learning and teaching, and enhance student experience.
Professor Farrell has held ten UK research council awards. His most recent book, Unwinnable: Britain’s War in Afghanistan (Vintage 2021), was shortlisted for three national book awards and selected book of the year by The Sunday Times. Professor Farrell is a champion of real-world impact from academic research. A leading expert on the conflict in Afghanistan, he acted as strategic advisor to the UK government and the International Security Assistance Force in Kabul, and participated in track II talks with the Taliban.
Professor Farrell is a Fellow of the Academy of Social Sciences (UK), Fellow of the Royal Society of New South Wales, Visiting Professor at King’s College London, and past President of the British International Studies Association.
E74 - The Case for AI Change - Podcast With Kavita Ganesan
00:43:47
Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I am joined by Kavita Ganesan; an AI advisor, strategist, and founder of Opinosis Analytics. Kavita has led numerous AI projects, from recommendation engines to advanced sentiment analysis systems, impacting millions of users and shaping strategic AI initiatives for major organizations like McKesson, Verizon, and the University of Sydney.
In today’s episode, we will explore the transformative power of AI and its wide-reaching impacts. Drawing from her book The Business Case for AI, Kavita will help us understand how AI is reshaping organizations and discuss how leaders, managers, and change professionals can navigate this shift to tackle both challenges and opportunities.
I am grateful to have Kavita chatting with me today.
About Kavita (In her words) As an AI advisor, strategist, and founder of Opinosis Analytics, I help business leaders and tech teams in two key areas. The first involves architecting complex AI (and GenAI/LLM) systems. I’ve designed and managed over two dozen projects from a vague idea through productionization of these solutions.
This includes problems such as: » Recommendation engines (people, product, jobs, topics, content) » E-commerce search improvements » Organization-specific question-answering systems (RAG-Based Q&A) » Chatbots » Sentiment analysis » Categorization engines » Unstructured data integration
The solutions I’ve managed scale to millions of products and users and some of these initiatives have led to successful funding events for the clients supported.
My second area of focus is in helping companies with strategic AI integration. Whether it’s to spot low-hanging but high-impact AI opportunities, teach teams how to plan their AI strategy, develop a truly executable roadmap, or get started with individual initiatives--I’ve helped put teams on the path to achieving tangible results.
I’ve supported/am supporting the following companies through my work: McKesson, McMaster-Carr, The University of Sydney (Australia), Brown-Forman Corporation, The Odevo Group (Sweden), Verizon, NRC (US Government), and Federal Energy Regulatory Committee (US Government).
E75 - Change Journey : Performer to Master - Podcast with Dr Jess Tayel
00:48:59
Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I am delighted to host Dr. Jess Tayel, a top LinkedIn voice and a distinguished leader in global change and transformation. Dr. Tayel has over 25 years of experience in leading global change and transformation programs in senior leadership roles, guiding and leading large-scale change programs across 15 countries.
She has worked with companies like Google, Boeing, Apple, Emirates, World Cup, ABN Amro, Barclays and more.
Jess is also the founder of the People of Transformation Program and Community. People of Transformation aims to attain the next level of mastery of change and transformation practice and leadership.
In this episode, Jess and I dive into understanding the transformation journey for professionals, discussing the challenges and rewards, and tracing the growth continuum from early development to mastery.
We discuss what it truly takes to overcome personal growth hurdles and how achieving mastery can bring profound rewards—not just for individuals, but for businesses and even society as a whole
Today’s episode is deeply meaningful, as it features a conversation with the remarkable Carol Sanford. Carol has been a pioneer of Regenerative Thinking for over four decades, helping entrepreneurs and executives transform their businesses responsibly and meaningfully. Her work has left an indelible mark on so many lives and organisations.
It is with a heavy heart that I share that Carol is now in transition out of this world, as shared by her son Mark 2 days ago. Despite the challenges of her illness, Carol was determined to share her thoughts and wisdom with me and all of you. During the recording, it was not easy for her to continue speaking, and after around 20 minutes, we had to bring the conversation to a close as she had given all she could in that moment.
This episode is a testament to Carol's unwavering commitment to sharing her insights, even in the face of immense difficulty. I invite you to listen closely as she shares her thoughts on her models, philosophies, and the profound lessons she has spent a lifetime teaching.
This is a tribute to Carol’s incredible legacy. May her courage, ideas, and spirit continue to inspire us all as we honour her remarkable journey.
I am grateful that Carol has agreed to have a chat with me.
About Carol I launched two Startups, ran and sold them. I then turned to teaching and educating businesses globally growing them rapidly, by double digits, all the while making work meaningful and fun. From the beginning (1980), I embedded Regenerative Thinking into decision making and action-taking. Never a sidebar to everything else. I wrote case-story-based books about these experiences to inspire and instruct others. I speak from this deep history of educating Executives and Entrepreneurs to innovate and grow their businesses responsibly. For over four decades, I have worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, Seventh Generation. NOT A COACH OR CONSULTANT!
What experts say: Carol Sanford "created an approach that reimagines business. Her approach will be The Future of Business." Rebecca Henderson, HBS
My clients are:
Growth Stage Entrepreneurs and Business Unit Leaders - who want to grow their business, their people and themselves with great financial outcomes, all while being responsible. I offer proven frameworks (hundreds of testimonials here and on my website) to find your growth path. The Regenerative Business Program are found at Universities and Carol Sanford Institute . I support established corporations and new economy businesses in developing leaders toward the Business of the 21st Century, and individuals who want a Regenerative Paradigm education. Event Planners for Corporate & Association events who need a useful, content rich, energizing keynote with innovative, practical ideas that give their members a reason to be glad they attended. I bring deep experience and I bespoke design my talks to make your audience wake up and cheer. Topic arenas: Strategy, Leadership of change and developing people; Design of management systems—all for innovation and what is needed by a business of the future. NOT A COACH or Consultant!
In this special highlights episode of The Inner Game of Change podcast, we revisit some of the most impactful moments from our top episodes. While every conversation this year has been rich with invaluable insights, these highlights showcase standout lessons and perspectives that have resonated deeply with our audience. Join me as we explore key themes in leadership, change, and transformation. I am grateful for all of my guests' time, insight and wisdom.
As we wrap up 2024, I want to thank you for being part of The Inner Game of Change. Your support and engagement have made every episode truly meaningful. Wishing you and your loved ones a happy, safe, and restful holiday season. I can’t wait to kick off 2025 with another amazing lineup of guests, creative conversations, and transformative ideas. Until next year, stay well, stay curious, and approach every change with courage and curiosity!
Mental Models For Managing Change - Gleicher's Formula
00:07:48
Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: mental models for managing change.
Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.
Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.
In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes
Let’s dive into our very first episode, where we’ll explore Gleicher’s Formula for Change—a simple yet powerful equation that helps you understand how to overcome resistance and move toward action
Mental Models For Managing Change - Systems Thinking
00:08:10
Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.
Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.
In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes.
And in today’s episode, we’re diving into a mental model that shifts the way we see problems and solutions—one that helps us move beyond quick fixes and truly understand the bigger picture: Systems Thinking.
Mental Models For Managing Change - Inversion Thinking
00:08:12
Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.
Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.
In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes
And in today's episode, we are diving into a mental model that might sound a little counterintuitive at first, but is an absolute game changer when it comes to problem solving : Inversion Thinking.
Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma, and today, we have a truly unique and groundbreaking episode.
For the first time, we’re shifting perspectives by inviting a generative AI—yes, a chatbot—into the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its potential to drive meaningful progress.
Whether you are curious about the future of AI or looking for actionable insights to navigate change, this episode promises to be thought-provoking and practical. So, let’s explore the intersection of technology and human ingenuity in this one-of-a-kind discussion.
E79 - Adaptive Change for Real Impact - Podcast with Margo Waldorf
00:42:32
Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
Today, I welcome the inspiring Margo Waldorf, founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation.
As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way organisations approach change management and leadership.
In this episode, we dive into the role of change management, the power of leadership and sponsorship, and what it means to be an influencer in the field. We also explore the critical topic of making an impact, offering insights and inspiration for expert change practitioners, those new to the profession, and anyone considering a career focused on meaningful work and driving real transformation.
This is a must-listen for anyone passionate about making a difference in the workplace—let’s get started!
About Margo Margo is the visionary founder behind the Change Awards, a prestigious global initiative that celebrates outstanding achievements in workplace transformation and change management.
As the CEO of the Change Awards and a director at Change Ready Workplace, Margo plays a pivotal role in shaping the future of the change profession.
Her dedication to raising awareness and advocating for change as an essential skill underscores her commitment to driving progress and excellence in organisational development worldwide.
E80 - AI Strategy & Change Adoption - Podcast with Lisa Carlin
00:45:13
Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
In today's episode, I am joined by Lisa Carlin, a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions?
Lisa brings her deep expertise to help us cut through the noise, focus on what matters and harness AI for real impact. We will explore practical adoption strategies, leadership's role in driving AI success and the mindset shift needed to embrace this powerful technology.
I am grateful to have Lisa chatting with me today.
About Lisa
Hi, I'm a Strategy Execution Specialist. I work with leaders who want to leave a legacy of change and innovation. I help them to plan and execute their strategic projects when stakes are high. They have ambitious goals, and are faced with major risk, tough cultures or likely resistance.
My clients love having an independent sounding board and expert advice, so they can deliver their plans with confidence.
After 50+ implementations, I've learned that traditional strategy approaches alienate staff and hinder implementation. Over this time, I’ve pioneered a culture-friendly, human-centered approach that speeds up change momentum. AI is now a major part of my focus: developing effective AI strategies to fast track success.
My career includes roles at McKinsey and Accenture, then running my own business since 1999. When I’m not at work, I’m gardening with the dogs.
*** Work with me:
1. 😊🌱📈 Contact me to convert your strategies into executable projects, plans and results. Lisa@theturbochargers.com
2. 😊🌱📈 Join The Turbochargers Hub for resources, learning and a community of leaders driving change. See https://theturbochargers.com/hub/
3. 😊🌱📈 Signup for TURBOCHARGE WEEKLY, 8,000+ subscribers.
Fast-track your strategies with 3 tips in under 3 minutes (free) https://info.theturbochargers.com/register-turbocharge-weekly
E81 - The Personalisation Advantage in the Age of AI - Podcast with Mark Abraham
00:46:44
Welcome to the podcast that explores the evolving landscape of change management, leadership, and transformation.
In today’s episode, I’m thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer experiences. At BCG, he founded and leads the company’s Global Personalization business.
Mark brings a wealth of knowledge on how AI is reshaping customer experience, the ethical considerations of data usage, and how businesses can implement personalization at scale. We explore the strategies that drive success, the barriers to adoption, and how AI can be the game changer in the dynamic world of personalization.
I am thrilled to have Mark chatting with me today.
About Mark
I am Managing Director and Senior Partner with Boston Consulting Group and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI.
At BCG, I founded and lead the company’s Global Personalization business, helped found our firm's AI arm, BCG GAMMA, comprised of thousands of data scientists and engineers, and lead our work in the restaurant sector. As head of the firm’s Marketing, Sales & Pricing Practice in North America, I work with global CEOs, CMOs and CXOs on complex, multifaceted business challenges. Over the course of my 20+ year tenure at the firm, I have overseen end-to-end transformation programs for iconic clients in a wide range of industries and built BCG into a globally recognized leader in helping brands deliver breakthrough 1:1 customer experiences.
I hold an MBA with high distinction from the University of Michigan Ross School of Business and a BA in business studies from Oxford Brookes University.
Outside of BCG, you might find me off the grid on some of the great hikes of the world in places like Iceland, Patagonia, Australia & New Zealand or my Pacific Northwest home along with my two sons and partner, Jason. I grew up across three continents in Europe, China and US, learned five languages, and love meeting new people across cultures.
Mental Models For Managing Change - First Principles Thinking
00:08:58
Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Before we dive into today’s topic, let’s quickly cover what a mental model actually is.
A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.
Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.
In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.
And that brings us to today’s episode, where we’ll explore First Principles Thinking.
Mental Models For Managing Change - The Influence Model
00:09:39
Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Before we dive into today’s topic, let’s quickly cover what a mental model actually is.
A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.
Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.
In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.
And today, we’re diving into a mental model that sits at the heart of successful change initiatives: The Influence Model.
E82 - Reimagining ADKAR: The Evolution of The Change Model
00:45:04
Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
In this episode, I’m joined by the remarkable Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change. Released in April 2024, Karen’s book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model.
With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful change—both professionally and personally. As a seasoned change advisor, instructor, and CCMP™ professional, she brings a wealth of knowledge, energy, and passion to the conversation.
Today, we’ll unpack Karen’s insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change.
I am grateful to have Karen chatting with me today.
About Karen
Karen Ball is author of "The ADKAR Advantage: Your New Lens for Successful Change", a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model.
Karen is a Senior Fellow at Prosci. Previously, she served as Prosci’s Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.
Mental Models For Managing Change - The Iceberg Model
00:08:17
Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model.
Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath.
The Iceberg Model encourages us to go deeper — to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms.
If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach.
Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation.
E83 - Inside the AI Shift: Microsoft on Change and Copilot - Podcast With Ian Heard
00:57:10
Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work.
In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “Chief Excitement Officer.” From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in today’s fast-moving world.
We also dig into what makes AI adoption truly work — the mindset, the momentum, and the magic that happens when teams stop asking if it works and start exploring howit can help. This one’s real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating what’s next.
I am grateful to have Ian chatting with me today.
About
As Director for Microsoft's Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security.
As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer's expectations.
Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals.
Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft's ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer.
I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let's connect and discuss how we can drive innovation and success together.
Mental Models For Managing Change - Second Order Thinking
00:07:36
Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking.
So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead to second and third-order consequences we did not anticipate.
Second-Order Thinking encourages us to slow down and ask better questions — “And then what?” It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion.
If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy.
Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention.
I am joined by Dr. Michael Canic to discuss his recently published book Ruthless Consistency; how committed leaders execute strategy, implement change and build organisations that win!
Dr. Michael Canic is the president of Making Strategy Happen consulting firm that helps committed leaders turn ambition into strategy and strategy into reality.
Michael will share his thoughts on many change enablers including : 1- Why many change initiatives fail, 2- It's all about execution, 3- You need to always overcommunicate, 4 - What people experience is far more important than anything you do 5 - "Constructive accountability", 6 - "Micro training,", and much more.
E2 - Human Centered & Smart Process Design = Effective Change Adoption - Podcast with Fabio Oliveira
00:35:51
Welcome to the Inner Game of Change Podcast
Our focus here is to explore the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
In this podcast, I am joined by Fabio Oliveira to discuss another lever for effective change; smart and intelligent process design to enable effective change adoption.
With extensive experience in process design and innovation, Fabio Oliveira is the Director of Innovation at Worksafe Victoria and is an expert mind when it comes to how critical process design is to successful organisational change.
To reach Fabio, check his bio on LinkedIn https://www.linkedin.com/in/fabiosoliveira
For more episodes, check our website https://www.theinnergameofchange.com.au
E3 - Leadership & Learning to Enable Positive Change
00:32:31
Welcome to the Inner Game of Change Podcast!
Our focus here is to explore the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
In this podcast, I am joined by Stewart Gillies to discuss how leadership, communication and continuous learning are key enablers for leading change.
Red Sky is a leadership development and communication consultancy. Since 2005, Red Sky has been assisting companies gain the most from their people by providing unique and memorable professional development experiences. Our clients gain tangible results through a highly practical and commercial approach.
For over 15 years, Stewart has been assisting companies gain the most from their people by providing unique and memorable professional development experiences.
E4 - Adaptive Cultures - Building Capacity for Sustainable Change
00:46:12
Welcome to the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable positive change including communication, leadership, training, change practice, process design, change capability and much more.
In this episode, my guest is Andrew Gerkens; a great and curious mind when it comes to organisational culture, development, strategy and capacity.
With an extensive experience in helping organisations build and sustain capability and performance, Andrew is a thought leader in Organisational Capacity to deliver, adapt, transform and grow.
Topics include:
1. Definition of an adaptive culture.
2. Organisational Capacity
3. Organisational Fitness for Change & Growth
4. Linking Strategy to Culture
5. Culture Evolution vs Culture Change
6. Practical example of a comprehensive framework,
E5 - Impact : 21st Century Change Management - Podcast with Paul Gibbons
00:41:17
Welcome to the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, I am joined by Paul Gibbons to discuss his recently published book Impact (Volume 2 of the Leading Change in the digital age series).
A thought leader, prolific author and passionate speaker in the field of leading change, Paul shares the current trends, the emerging tools as well as the mindsets required to define the ever more evolving future of change management practice.
In this podcast and for the first time, Paul will share his upcoming venture to reshape the future of change management.
Check out Paul Gibbons on https://paulgibbons.net/ LinkedIn https://www.linkedin.com/in/paulggibbons/
E6 - Change Management The Essentials - Podcast with Lena Ross
00:46:34
Welcome to the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, I am joined by Lena Ross to chat about her book Change Management : The Essentials and other topics too.
Lena’s work draws on the latest thinking in change management from areas such as design thinking, digital transformation, hardwired human behaviour and agile practice.
In this podcast, Lena shares her thoughts and tips from her playbook which is designed for new and experienced practitioners.
I am grateful to have Lena chatting to us today.
Topics include:
Human Centered Design thinking
Agile change management
Digital transformation
The evolution of the change practitioner role
Behavioural economics
Psychological safety
Organisational change empathy
Growth mindset for change practitioners
The future of change practitioners
And much more.
Author of 'Hacking for Agile Change' & "Change Management The Essentials' - Order now at lenaross.com.au
As an experienced change consultant with a reputation for valuable content creation and speaking at conferences and events, Lena has made a significant contribution to the change management profession. Since establishing her Melbourne-based consulting practice in 2016, #changehacks, Lena been invited to share her expertise as a guest blogger on thought leadership sites such as Lean Change Management and Future of Work Hub. Her work has taken her to numerous places and clients such as VMWare in Silicon Valley and the Kellogg School of Management at North Western University in Chicago. Lena’s work draws on the latest thinking in change management from areas such as design thinking, digital, hardwired human behaviour and agile. Her experience is complemented by her Master of Business Administration (MBA) qualification, and she applies sound academic and business discipline to the development of practical and innovative solutions. In 2019, she co-founded the Agile Change Leadership Institute with Dr Jen Frahm to continue to build capability and confidence to lead change in fast-moving agile environments. Lena’s first book Hacking for Agile Change was released in July 2017, followed by Change Management The Essentials published in February 2020. She also co-authored the Agile Change Playbook with Dr Jen Frahm in 2020. In 2021, she released her eBook Design Thinking Meets Change Management.
E7 - Lean Change Management - Podcast with Jason Little
00:53:41
Hi everyone
Welcome to the Inner Game of Change Podcast Where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, my guest is Jason Little to chat about his book Lean Change Management and other topics too.
Jason is the founder of Lean Change organisation. I find Jason to be a passionate and authentic thought leader in the arena of Lean and Agile change with decades of experience and practice.
In this podcast, Jason will share his views on managing agile and lean change, as well as practical approaches underpinned by true stories.
About Jason
Chief Product Nerd at Spero Careers Canada, Author of Lean Change Management, Change Agility and Agile Transformation, Founder of the Modern Change Community, Spark the Change Toronto.
Thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change effectively.
My guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, I am joined by the global change leadership expert Dr. Jen Frahm to chat about her book Change. Leader
In this book, Jen takes us through 33 leadership areas for any change leader to reflect and act on to lead better.
Each chapter has a series of Change actions to help measure progress.
Written in a conversational style, Jen's book offers pragmatic guidance and things you can do to be a better change leader.
Contact Jen https://drjenfrahm.com/ Get the book https://drjenfrahm.com/change-leader/ LinkedIn https://www.linkedin.com/in/jenniferfrahm
E9 - Change Portfolio & Data Management - Podcast with Euan Wu
00:42:40
Thank you for checking in at the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
My guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, I am joined by the global change management consultant Euan Wu to chat about change portfolio management and the role of data in enabling better change adoption and experience.
Euan is the founder of Change Compass which is a digital tool that helps businesses drive transformation success and balance business performance through a single view of change.
About Euan
Business transformation & change leader who is passionate about driving sustainable organisational changes. His belief is that the key to successfully drive business transformations is to intersect the work of strategy, operations, project management, human resources and organisational development through a series of structured work steps. The methodology he practices leverages from the best practices of most admired Fortune 100 companies in leading change, gained through his international experience.
In driving change, Euan builds leadership and operations capabilities. In designing change, he focuses on analyzing the customer and employee experience. In implementing change, he builds collaborative networks within the organization to work toward the business objectives.
International experience: Unites States, Brazil, United Kingdom, Hong Kong, China, Singapore, Japan, Malaysia, Philippines, Indonesia, Taiwan, Korea, Vietnam, India, Australia & New Zealand@
Change Compass has a proven, best-in-class enterprise change management tool to help managers to track and manage multiple changes across the company or across a large division. Through having 'one integrated view of change' from a data, operating rhythm and capability perspectives companies are therefore more able to get ready for change and manoeuvre around delivery and benefit realization risks. An independent benchmarking specialist has acknowledged this system to be the most mature they have seen globally.
E10 - Orgonomics™ : A different way to “do” change - Podcast with Joan Lurie
00:50:57
Thank you for checking in at The Inner Game of Change podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change impact, process design, change capability and much more.
In this podcast, I am joined by the global developmental psychologist and systemic change leader Joan Lurie to chat about how we can use her proprietary Orgonomics™ methodology to drive complex change.
About Joan "in her own words"
“I am the CEO of Orgonomix, a company I founded in 2008 to assist leaders and organisations to transform themselves and to function at their growing edge. My work integrates strategy, systems thinking, complexity, social construction and adult development theory.
I work with boards, executives and leadership teams to help them rewire their thinking to be more systemic, and to design and lead complex adaptive and second-order change in their organisations. With over 20 years of practice and experience, I have taken up both internal corporate as well as consulting roles, helping companies achieve turnaround results - emerging new cultures, operating models and different organisational systems, whilst simultaneously building their adaptive capacity.
Through this practice and experimentation, I have developed Orgonomics™ - a proprietary methodology which provides a ‘map’ for leaders to navigate the emerging complexity we face in the new economic landscape.
Referred to as ground-breaking, Orgonomics™ enables leaders to fundamentally transform their ways of seeing and knowing; reframe their assumptions and mental maps and repattern their organisational systems for new ways of relating and operating, to achieve higher order functioning and performance.
As a developmental psychologist and systemic change leader my core purpose is to ensure that leaders and organisations are able to continuously develop, adapt and grow to be fit for and thrive in our complex, ambiguous, uncertain and volatile context. Functioning at our growing edge and developing our adaptive muscle used to be a ‘nice to have', but it has now become our individual and organisational imperative; we have to accelerate it for the good of our whole ecology.
E11 - The Thrive Cycle - Podcast with Kate Christiansen
00:39:32
Thank you for checking in at the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Kate is a global adaptive performance specialist who shows people and organisations how to harness the opportunity of disruptive change.
About Kate (In her own words)
I'm an adaptive performance specialist who shows people and organisations how to harness the opportunity of disruption. I work with progressive leaders in high-change environments, who are under increasing pressure to deliver results but strategy, delivery, change or team engagement challenges are getting in the way.
𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐞 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝: • a more 𝐚𝐥𝐢𝐠𝐧𝐞𝐝 𝐚𝐧𝐝 𝐚𝐝𝐚𝐩𝐭𝐢𝐯𝐞𝐥𝐲 𝐫𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐭 𝐭𝐞𝐚𝐦 that bounces back from adversity • to map out 𝐚 𝐧𝐞𝐰 𝐩𝐚𝐭𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐮𝐧𝐤𝐧𝐨𝐰𝐧 𝐭𝐞𝐫𝐫𝐚𝐢𝐧 and they want the right people ready, focused and willing to build it on the other side • to achieve challenging, mission-critical 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬 𝐟𝐚𝐬𝐭𝐞𝐫 and at a 𝐥𝐨𝐰𝐞𝐫 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 and 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐬𝐭
My clients can expect an approach that is 𝐮𝐧𝐜𝐨𝐧𝐯𝐞𝐧𝐭𝐢𝐨𝐧𝐚𝐥, 𝐞𝐧𝐞𝐫𝐠𝐢𝐬𝐢𝐧𝐠 and 𝐡𝐨𝐥𝐢𝐬𝐭𝐢𝐜. Best of all, it's one they can 𝐭𝐫𝐮𝐬𝐭 to deliver the outcome they need.
With 25-years leading thousands of people through uncertain and rocky terrain, I create safe and structured conversations so teams can take braver steps, tackle bigger questions and achieve better results together.
E12 - "Finding" Resilience - Podcast with Amanda Lamont
00:42:09
Thank you for checking in at the Inner Game of Change podcast where we focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
My guest today is Amanda Lamont; a disaster resilience and emergency management strategist.
Amanda is a passionate advocate around the topic of resilience and more importantly how to find it in us in the face of big changes and disasters.
I am grateful to have Amanda sharing her thoughts with me today.
About Amanda (In her own words) I have over 20 years experience in Australia and globally in the humanitarian, NGO, community development, disaster resilience and emergency management, corporate, legal and private sectors. My expertise is in:
• Strategic planning and strategy implementation • Stakeholder engagement and partnerships • Leadership and management • Disaster management • International humanitarian affairs • Capability building, training, coaching & mentoring • Business development • Policy & research • Public relations, public speaking, media liaison and communications
I am a creative, innovative thinker with considerable global experience in a variety of different legal, business, social and cultural forums. I am most at home when I am making connections and working with others to come up with innovative and ethical solutions to help others.
As a qualified lawyer with international humanitarian experience, I am passionate about social justice. I am committed to making the world a better place and I believe in addressing underlying systemic issues to bring about long-term sustainable improvements in people’s lives.
E13 - The Power of Uncertainty - Podcast with Noah Scalin
00:46:16
Thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
My guest today is author, creativity consultant, and artist Noah Scalin.
Noah is an advocate for the power of creativity during uncertain times to help solve business current problems and manage change.
I am grateful to have Noah sharing his passion and thoughts with me today.
About Noah (in his own words)
Because creativity is a practice not a talent, I believe everyone has the ability to develop it. As an Artist, Author and Innovation Consultant, I have been all over the world teaching creative practice through talks, workshops and public art projects.
E14 - The Power of Nudges - Podcast with Rory Gallagher
00:43:22
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is author, speaker and applied behavioural scientist Rory Gallagher .
Leading the Behavioural Insights teams in Australia and Asia Pacific, Rory is a thought leader and advocate for delivering social impact through applied behavioral science, and scaling what works.
I am grateful to have Rory sharing his passion, thoughts and some of his works with me today. Topics include:
Behavioural Science
EAST framework
Types of nudges
Power of small steps and self nudge
Find the bright lines
Different ways to apply Nudges in change management.
About Rory (in his own words)
I lead The Behavioural Insights Team's work across Australia and the Asia-Pacific, overseeing our offices in Sydney, Wellington and Singapore. I have been with BIT since it was established in 2010, and have overseen hundreds of behavioural projects in the public, private and non-government sectors, in areas ranging from employment to education, and housing to health care. I am passionate about delivering social impact through applied behavioural science, building thriving teams and scaling what works. I am the co-author of ‘Think Small: The surprisingly simple ways to reach big goals’ (2017).
E15 - The ADKAR Model - Podcast with Joanne Rinaldi
00:41:29
Welcome and thank you for checking in at the Inner Game of Change podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
Backed up by extensive change management experience, Joanne is a passionate professional who is focused on uplifting change capabilities for teams and organisations in Australia and New Zealand.
I am grateful to have Joanne sharing her knowledge and insight with me today.
Topics discussed
1- ADKAR model
2-Change resistance within the ADKAR
3-The most important step in ADKAR
4-The role of the sponsor.
5-PROSCI research insight on ADKAR
6-The importance of validation
And much more About Joanne (In her own words)
Specialties: Lead a portfolio of client strategic advisory services, program change lead in digital transformation, global technology refresh program, international merger & acquisition, innovation and design, multiple operational & culture change initiatives and projects.
Leading a team of professional business consultants, developing and facilitating leadership programs, operational frameworks, support models and building organisational change capability.
It takes preparation, crafted planning and timed execution in managing and leading employees through change. Confidence is about having the skills, competency and knowledge to make the journey from current state to desired state. It's the shift to a Growth mindset and organisational agility from “can’t” to “can”.
E16 - The Modern Change Practitioner - Podcast with Melanie Franklin
00:34:36
Welcome and thank you for checking in at the Inner Game of Change podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Melanie Franklin; An international change consultant and a co-chair of the UK Change Management Institute.
A respected international author of textbooks and articles on change and founder of the Continuous Change Community, Melanie is a wealth of change practice knowledge and has led transformational change practice for over twenty years.
I am grateful to have Melanie sharing her thoughts and knowledge with me today.
Topics discussed
Importance of a change practice training
Purist vs Latitudinarian application
Complimentary skills for an effective change practitioner
Attitudes that underpin change plans
External vs Internal change practitioners
Importance of continuous learning
The change practitioner’s role in the next 5 years
And much more
About Melanie (In her own words)
I take a very practical approach to change, programme and project management with priority on the realisation of planned benefits, working closely with my clients to ensure that the desire to implement best practice does not result in bureaucracy for its own sake.
Each solution that I propose is based on sound practical advice and experience with guidance on how it is likely to be received by staff, how resistance to change can be overcome and how stakeholders can be engaged from the outset.
It is stated I have a reputation for delivering complex information with humour and passion. Drawing on my wealth of practical experience to illustrate concepts, I engage my audience in lively debates on advantages and disadvantages of each approach.
Change Management - building capability for managing change through knowledge transfer and the creation of change management frameworks (methodology; toolkit; training package for new change teams) that offer simple and intuitive models for managing change
Agile Project Management - creating best practice methodologies, delivering training courses and facilitating workshops to build capability in project, programme and portfolio management.
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Michael Brown, An award-winning author, a CEO, a wonderful human and so many other great things.
A respected international author of the Gold Award Winning book I Don’t Agree and a tenacious CEO who tries every day to live his values and deliver community value.
I am grateful to have Michael discussing his book with me today.
Topics discussed
The positive effect of disagreement
The continuous battle between competing and collaborating
The pride diet
Behaviour Switches
The attribution bias
Values before skills
The pyramid of choice
Disagreement as an agent for change
Michael’s ongoing to disagree authentically
And much more
About Michael (In his own words)
TENACIOUS, CREATIVE, OPTIMISTIC, ENTREPRENEURIAL, KIND. These are the qualities I most admire in others. I’ve tried to cultivate them in myself. I’ve not always lived up to them, but I remain aspirational. For me, it’s these qualities that come in most handy when you set out to achieve a dream. Which is useful; because having a vision and finding a way to make it happen is what excites me most. When I was (much) younger I was in a band. We had the usual big ambitions. But…I raised a bit of money from local businesses, started an indie record label and signed my band to it. That action eventually led to me securing not one, but two, major recording contracts during my twenties. While I have amazing memories of a time spent largely on the road, ultimately, we never sold enough music to maintain a major label deal – even though I was a sticker in Smash Hits (my mum still has it on her toilet door) and in an era before Spotify, the tunes we wrote were frequent visitors to the airwaves. In the death of that dream I learned a valuable lesson; Creativity without the entrepreneurship, tenacity and sheer optimism to bring whatever you create to an audience is wasteful. Tenacity is crucial. In life and business, many people have the power to say NO. Getting to a YES requires a wider consultation with a larger constituency of people. That usually means ‘yes’ decisions happen less often. If you wanted to fly a hot air balloon through the raised drawer bridges of Tower Bridge as I have, or kickstart the world’s first mental health drop-in centre inside a soup kitchen, you have to have to keep communicating and collaborating; to keep asking the questions that will get you a big fat YES. This is the quality that I hope to contribute to an endeavour. I’d like to think I’ve now honed my entrepreneurial instincts to a point where they’re proven – I’ve been a long-term managing director of an award-winning, high growth advertising agency and founded another creative business that is now an international organisation of renown – we’ve won an agency of the year accolade 6 times in 8 years. As for optimism – well, in any mission you embark on, you need to believe the horizon is bathed in sunshine, or why head there at all? And kindness? I sometimes fall short. BUT...I’m a homelessness charity trustee and a soup kitchen volunteer. I believe in equality of opportunity. I sit on our LGBTQ+ steering committee and I’m an activist. I’m a working-class kid from Grimsby who has needed
E18 - Sustaining Digital Transformation - Podcast with Dr. Nadya Zhexembayeva
00:40:09
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Dr Nadya Zhexembayeva, an International TEDx speaker, a scientist, an entrepreneur, and an author specializing in reinvention and resilience.
“The queen of reinvention” as dubbed by TEDx, Nadya delivered keynote talks to over 100,000 executives – including four TEDx talks in Slovenia, Austria, Romania, and the USA.
I am grateful to have Nadya sharing her thoughts on sustaining digital transformation.
Topics Include:
The urgency for digital transformation
Building blocks for sustainable change maturity
Change resilience
Starter vs Completer
Change execution capability
Change as a process
It won't slow down; get used to change
The change manager seat at the C- Suite table
and much more...
About Nadya In Ventures magazine calls her “The Reinvention Guru.” TEDx Navasink calls her “The Queen of Reinvention.” Dr. Nadya Zhexembayeva is a scientist, entrepreneur, and author specializing in resilience and reinvention.
As a consultant and an educator, Nadya helped such companies as Coca-Cola, IBM, Cisco, L’Oreal Group, Danone, Kohler, Erste Bank, Henkel, Knauf Insulation, and Vienna Insurance Group reinvent their products, leadership practices, and business models to meet new market demands and prepare for incoming disruptions. Until 2016, she served as the Coca-Cola Chaired Professor of Sustainable Development at IEDC-Bled School of Management, an executive education center based in Slovenia, where she teaches courses in leadership, organizational behavior, strategy, change management, design thinking, and sustainability.
As a speaker, she delivered keynotes to more than 100,000 executives – including four TEDx talks in Slovenia, Austria, Romania, and the USA.
Nadya is the author of a number of books, including “Overfished Ocean Strategy: Powering Up Innovation for a Resource-Deprived World”, which was named Best Book of 2014 by Soundview Executive Book Summaries, and “Embedded Sustainability: The Next Big Competitive Advantage”, which was selected as one of the Best Sustainability Books of All Times by BookAuthority.
Nadya’s latest book, “The Chief Reinvention Officer Handbook: How to Thrive in Chaos” is the a finalist in the American Book Fest Awards, the winner of the 2021 Axiom Business Books Awards, and the winner of the Kirkus Star, "one of the most coveted designations in the book industry, which marks books of exceptional merit."
Nadya earned her PhD in Organizational Behavior at the Weatherhead School of Management, Case Western Reserve University, USA, where she also served as an Associate Director at the Center for Business as an Agent of World Benefit, now Fowler Center for Sustainable Value, until 2008.
E19 - HBR Project Management Handbook - Podcast with Antonio Nieto-Rodriguez
00:44:30
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Antonio Nieto-Rodriguez : Antonio is a global champion of project management and author of the "Harvard Business Review Project Management Handbook" which was released late 2021.
As well as discussing his book, Anotnio argues that we are living in a project economy and Projects are the lingua franca of the business and personal worlds from the C-suite to managing your careers.
I am grateful to have Antonio sharing his thoughts on re-imagining project management.
Topics include :
Project Managers need to do 80% of their current practices differently.
How to prepare people for the current project economy
Project Portfolio management
Projects are permanent and operations are temporary
From COO to Chief Projects / Transformation Officer
The gig economy within an organisation
Output trumps input
The battle amongst PM, Agile PM, CM, etc.
The pandemic taught us to be good at prioritisation
and much more.
About Antonio (in his own words) Antonio Nieto-Rodriguez is the global champion of project management and author of the "Harvard Business Review Project Management Handbook" (HBR 2021) and HBR magazine's featured article "The Project Economy Has Arrived" (Nov 2021), which argues that Projects are the lingua franca of the business and personal worlds from the C-suite to managing your careers.
Antonio’s research and global impact in modern management has been recognized by Thinkers50 with the prestigious award “Ideas into Practice” and is ranked #17 in the global gurus Top 30 list. He is part of Marshall Goldsmith 100 coaches.
He was the global Chairman of the Project Management Institute in 2016 and has been recognized as a Fellow of PMI for his contribution to the project management profession. He led the creation of the Brightline Initiative, founded of Projects & Co, and co-founded the Strategy Implementation Institute. Antonio is also the author of “Lead Successful Projects” (Penguin, 2019), “The Project Revolution” (LID, 2019). and “The Focused Organization” (Taylor&Francis, 2014), and has contributed to seven other books. A pioneer and leading authority in teaching and coaching senior executives the art and science of strategy execution and project management. Currently visiting professor at Duke CE, Instituto de Empresa, Solvay, Vlerick, Ecole des Ponts, and Skolkovo.
He is the Director of the Program Management Office at GlaxoSmithKline Vaccines. Previously he worked as Head of Project Portfolio Management at BNP Paribas Fortis. Prior he was Head of Post-Merger Integration at Fortis Bank, leading the acquisition of ABN AMBRO, the largest in financial service history. He also worked for ten years at PricewaterhouseCoopers, becoming the global lead practitioner for project and change management.
E20 - PROSCI Change Management Model - Podcast with Joanne Rinaldi
00:45:29
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
Backed up by extensive change management experience, Joanne is a passionate professional who is focused on uplifting change capabilities for teams and organisations in Australia and New Zealand.
I am grateful to have Joanne sharing the PROSCI Model with me today.
Topics discussed
The PROSCI model and history
The introduction of a new PROSCI application
How to career change into change management
The PROSCI certification
The PROSCI tools
And much more
About Joanne (In her own words)
Specialties: Lead a portfolio of client strategic advisory services, program change lead in digital transformation, global technology refresh program, international merger & acquisition, innovation and design, multiple operational & culture change initiatives and projects.
Leading a team of professional business consultants, developing and facilitating leadership programs, operational frameworks, support models and building organisational change capability.
It takes preparation, crafted planning and timed execution in managing and leading employees through change. Confidence is about having the skills, competency and knowledge to make the journey from current state to desired state. It's the shift to a Growth mindset and organisational agility from “can’t” to “can”.
E21 - Change : Make it Visual - Podcast with Simon Banks
00:43:17
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Simon Banks; An international Keynote Speaker on creativity, innovation & design.
With over 2 decades in the field, Simon discusses the power of visual communication as a key pillar to help communicate and simplify change in the workplace.
I am grateful to have Simon sharing his knowledge and insight with me today.
Topics include:
Primary and secondary memory
Re imagining communication
Make it interesting
Make it human
The power of a visual story
The 4 faces of change
Visualisation tools to use
How to experiment quickly
and much more...
About Simon (In his own words)
I am an Author, Podcaster & International Keynote Speaker on creativity, innovation & design & recovering artist.
I work with large organisations & teams to innovate & design great solutions to big problems. How? Through embracing modern ways of working reigniting the essential 21st-century skills of imagination, creativity, fresh thinking & curiosity.
I use my creative background across all my work including co-designing strategies, rapidly bringing ideas to life, helping organisations simplify complex problems & communicate ideas & stories in a way people can connect with.
Creativity; our ability to connect the dots in different ways & think differently has NEVER been more needed. Our ability to imagine new ideas & design new solutions at pace is at the heart of navigating the most curious landscape we are in.
The great news is that this is what humans are designed to do.
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