The Hospitality Mentor (Steve Turk)

Join host Steve Turk on the Hospitality Mentor Podcast as he interviews Executive Chef Rebecca Tillman of the Ritz Carlton Bacara in Santa Barbara. Rebecca shares her journey from her humble beginnings scooping ice cream at Swenson's to her prestigious role in one of the world's top luxury hotels.

Learn about her experiences, the challenges she overcame, and the wisdom she gained from her mentors. This episode is packed with insights into what it takes to succeed in the dynamic world of hospitality.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Executive Chef Rebecca Tillman

00:50 Rebecca's First Job in Hospitality

02:12 High School Years and Early Leadership

03:44 College and Culinary School Journey

08:53 First Job at Arizona Biltmore

15:25 Moving to North Carolina and the Biltmore Estate

23:50 Generations of Memories

24:02 Special Events and Honored Guests

24:28 Legacy and Challenges

25:35 Career Moves and New Opportunities

27:29 Leadership and Growth

32:20 Returning to Arizona

33:11 Joining Hilton and Corporate Travels

35:03 The Phoenician Experience

40:33 Transition to Ritz Carlton

47:51 Advice to Young Rebecca

49:53 Conclusion and Contact Information

Hamish Brown joins Steve for this episode of The Hospitality Mentor podcast to talk all about his journey in hospitality design. Hamish is Partner at 1508 London, an interior and architecture design studio that creates exceptional spaces worldwide. Hamish graduated from the Birmingham Institute of Art and Design and has been with 1508 London for 13 years, where he has been a Business Development Manager, Head of Projects, Studio Director, and now currently Partner. Hamish talks about how he got his start in the hospitality design industry, how he began working with big brand names, the challenges that come with design projects, advice for other designers, and more.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

[Replay] In this episode, Steve is joined by Patrick Goddard. Throughout his successful career in hospitality, Patrick has worked in hotel development and operations for Hilton Hotels, Loews Hotels and Rosewood Hotels. He was also a successful hospitality entrepreneur. Today, Patrick is the President of Brightline Trains, where he is responsible for the company’s multi-billion-dollar intercity passenger rail development and expansion that will connect Central and South Florida. Throughout this episode, Patrick talks to Steve about his introduction to the hospitality industry growing up in Europe, the experiences he had at different hotel companies, saying yes to the opportunities that came his way, and so much more.

Take the Listener Survey here: https://b5074ntfg57.typeform.com/to/msGXJBji

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Wil Slickers. Wil is the CEO & Founder of Hospitality.FM, a podcast network, and also the Co-Founder & COO of Recreation Rentals. If you're looking for new podcasts to listen and learn from, Hospitality.FM has a wide range of shows that cover every corner of the wonderful industry of hospitality. Wil hosts two podcasts within Hospitality.FM - Slick Talk and Good Morning Hospitality, both of which have become incredibly successful. Throughout this conversation, Wil talks about his previous roles in the hotel industry, why he started a vacation rental company, what inspired him to start a hospitality podcast, how he is "going all in on audio", the future for Hospitality.FM, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Ron Green. Ron is the Founder & Chief Entertainment Officer at EntertainmentResource.net, connecting hospitality venues with the right entertainment that fits their brand and elevates their events. Throughout this conversation, Ron talks about his impressive hospitality journey that led him to DJ-ing on a cruise ship, helping to curate Jimmy Buffett's Margaritaville brand, and becoming an "experience architect" through his own entertainment company.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

They're back with a jam packed episode! 💥☕️

Sarah & Steve come back with more insights and stats around what a government shutdown could look like for the travel industry, how cities like LA are looking at hotels for potential homeless housing and many industry leaders are fighting this idea while others seem to be in support, and of course... hoteliers and vacation rental managers collide more with Hyatt's new venture with Homes & Hideaways.

Get your coffee ready as this episode is going to have a lot of conversation and thoughts as these are some big industry topics!

Tune in as Sarah Dandashy and Steve Turk highlight these stories, share their opinions and dive in deeper to the topics you all want to hear more about! This show is structured to cover industry news within all of travel/hospitality and is recorded live every Wednesday morning 7am PST/10am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, LIVE!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Chef Allen Susser, the James Beard Award Winner. Chef Allen has been called the "Ponce De Leon of New Florida Cooking" by The New York Times and Food & Wine Magazine named Chef Allen "One of the Best 10 Chefs in America." Throughout this conversation, Allen talks about the his time at culinary school in Paris, working at Le Cirque in New York, opening up Chef Allen's restaurant, and what he has learned from years in the hospitality industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various positions and hotels, from his first job at C Trail Golf Resort to leading roles at FAENA and eventually Soho House. Radi talks about the unique challenges and learning opportunities at each step, including moving into luxury hospitality, mastering service standards, opening new restaurants, and adapting to the private membership model at Soho House. 

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

[REPLAY] In honor of David Arraya being recently named the Global COO of Nomade People, this is a replay of his interview on The Hospitality Mentor podcast. Back when this episode released, David was the General Manager at Six Senses Hotels Resorts Spas in Ibiza, Spain. Some of his former roles include Hotel Manager at Fontainebleau Miami Beach, Hotel and Resorts Manager at the Four Seasons in Hawaii, Hotel Manager for Swire Hotels in Hong Kong, General Manager for Auberge Resorts Collection in Mexico, and so many other impressive roles around the world. Throughout this conversation, David talks about his experience working in hotels across the world, what led him to his role at Six Senses in Ibiza, and what his advice is for hospitality professionals, no matter what stage of their career they are in.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality.

Show Notes:

00:00 - Introduction

• Steve Turk welcomes listeners to The Hospitality Mentor Podcast.
• Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort.

02:00 - Early Beginnings

• Mauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.
• His transition to a sales manager role at the Fasano Hotel in Sao Paulo.

08:00 - Career Growth

• Mauro’s experiences and growth at the Fasano Hotel.
• The importance of curiosity and going beyond job descriptions.

12:00 - Transition to St. Regis

• The cultural shock and differences between working at Fasano and St. Regis.
• The importance of structure and processes in large hospitality chains.

17:00 - Knowing Yourself

• Mauro’s advice on understanding your professional needs and finding the right fit in the hospitality industry.

19:00 - Joining Aqualina Resort

• Mauro’s decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.
• The importance of creativity and innovation in his role.

24:00 - Building Relationships

• The significance of networking and maintaining professional relationships in the hospitality industry.

27:00 - Embracing Technology

• Mauro’s views on using AI and technology to enhance the customer journey and improve efficiency.

30:00 - Conferences and Influencers

• The role of conferences and social media influencers in hospitality marketing.
• How Aqualina integrates these strategies to build its brand.

33:00 - Exciting Projects at Aqualina

• Upcoming renovations and projects at Aqualina Resort.
• Mauro’s excitement for the future and ongoing growth of the resort.

38:00 - Advice to Young Professionals

• Mauro’s advice to young hospitality professionals: focus on people and relationships.

41:00 - Closing Remarks

• Steve Turk wraps up the episode and thanks Mauro for sharing his story.
• Information on how to connect with Mauro Pinho.

42:00 - Sponsor Message

• Biscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com.

Call to Action:

• Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.

In this episode, Steve is joined by Ben Potts, Partner at Unfiltered Hospitality. Ben is one of the top bartenders in the country, a cocktail connoisseur, and an expert in fine spirits. With his newest venture, Unfiltered Hospitality, Ben and his team provide world-class cocktail consulting, management coaching, and brand strategy in the beverage industry. Throughout this episode, Ben talks about his career journey switching from investment banker to a bar back at Purdy Lounge in Miami Beach, how he became a top bartender in Miami, his successes and failures in opening up his own businesses, what his mission is with Unfiltered Hospitality, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In honor of Chef Allen Susser joining the Advisory board of Turk Hospitality Ventures, we are replaying his inspiring interview. Chef Allen is a James Beard Award Winner and has been called the "Ponce De Leon of New Florida Cooking" by The New York Times and Food & Wine Magazine named Chef Allen "One of the Best 10 Chefs in America." Throughout this conversation, Allen talks about the his time at culinary school in Paris, working at Le Cirque in New York, opening up Chef Allen's restaurant, and what he has learned from years in the hospitality industry.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's episode, Steve is joined by Thatcher Brown, Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts. Thatcher has extensive international hospitality and travel-related business experience from working in the U.S and Canada, Europe, the Middle East, and Asia. He has held senior management positions in operations, brand strategy, marketing and product development with such international hospitality companies as Jumeirah Group, Fairmont Hotels & Resorts, and Crystal Cruises. Throughout this conversation, Thatcher breaks down his career and the various impressive roles he has held. You will hear how hard work, relationship building, a willingness to learn, and seizing opportunities that came his way has contributed to his success.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Patrick Fisher, Senior Vice President and Managing Director at Fontainebleau Miami Beach. From being captain of the LSU football team back in college to landing top positions in the hospitality industry, Patrick is a natural leader that we can all learn from. In this conversation, Patrick talks about his impressive roles he has had throughout his hospitality career, which includes Vice President of Hotel and Retail Operations at the MGM Resorts International in Las Vegas, Senior Corporate Director Operations at Montage International, and his current role as Senior Vice President and Managing Director at Fontainebleau Miami Beach.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Andrea Foster. Currently the Senior Vice President of Development at Marcus Hotels & Resorts, Andrea knew she wanted to build a successful career in hospitality at the young age of 14 years old. Throughout this conversation, you will hear where Andrea's love for the industry began, her experience going to Cornell - a top school for hospitality, what she learned from her time working in hotel technology, why she decided pivot to the corporate hotel level, the importance of networking, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Steve Turk on the Hospitality Mentor Podcast for an exclusive interview with Jennifer Barnwell, President of Curator Hotel and Resort Collection. In this episode, Jennifer shares the story of her rise through the ranks in the hospitality industry and the insights she's gained along the way. From her early beginnings in upstate New York to orchestrating the strategic direction of Curator, discover the lessons Jennifer has learned in leadership, innovation, and the art of nurturing independent boutique hotels. This conversation not only traces the trajectory of a remarkable career but also dives into the future of hospitality and the significance of independent hotels in today's market. Whether you're just starting out or looking to elevate your hospitality career, this episode is packed with wisdom, experience, and encouragement to inspire your journey.

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Stephanie Leger. Stephanie is the Chief Excellence Officer at First Rate Hospitality where she leads various hospitality projects such as pre-opening planning, company transitions, evaluating properties incognito, training associates to drive guest engagement, and more. Throughout this conversation, Stephanie talks about her various roles within the Ritz-Carlton early in her career, what it was like evaluating properties as a Forbes travel guide, what led her to starting First Rate Hospitality, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Buzzy Sklar, the CEO at Tropical Distillers. After owning clothing, restaurant, and bar businesses, Buzzy saw a need in the liquor industry for true mango and citrus flavors, inspiring him to launch Tropical Distillers. After successfully landing Tropical Distillers on the shelves across the state of Florida, Buzzy and his team are now building Miami's first distillery where fans of the product can go for tastings, events, and experiences. Throughout this conversation, Buzzy talks about the variety of business ventures he has pursued, how he came to the decision to enter the liquor industry, and the challenges and successes he has experienced since launching Tropical Distillers.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome back to another solo show! In this episode, Steve is answer listener questions about hospitality from all around the country. First, Steve recaps Art Basel and how to create unique experiences around the holidays. You'll also hear his thoughts on spiritual tourism, how to tap into the local culture, the importance of backstories in building a hospitality brand, implementing sustainable practices without compromising the guest experience, and more.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're revisiting an all-time favorite episode with Thatcher Brown, Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts. Thatcher has extensive international hospitality and travel-related business experience from working in the U.S and Canada, Europe, the Middle East, and Asia. He has held senior management positions in operations, brand strategy, marketing and product development with such international hospitality companies as Jumeirah Group, Fairmont Hotels & Resorts, and Crystal Cruises. Throughout this conversation, Thatcher breaks down his career and the various impressive roles he has held. You will hear how hard work, relationship building, a willingness to learn, and seizing opportunities that came his way has contributed to his success.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by Evan Puchalsky. Evan is the Chief Operating Officer at The Lure Group, a nightlife and entertainment group based in New York City. Evan's resume is wildly impressive, with formers roles as Vice President of Operations at C3 by sbe, Director of Food and Beverage at TAO Group, Senior Director of Operation at The ONE Group, and more. Evan shares stories, lessons, advice, and knowledge throughout this conversation that is beneficial for all hospitality professionals.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, Steve is answering your questions in the first solo show of The Hospitality Mentor podcast. You'll hear his answers to questions about glamping, how he's seeing hotels and hospitality brands incorporate sustainability, skills that professionals need in both the hotel and vacation rental world, and more. Tune in to this solo episode and let us know if you'd like to see more of them!

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Dawn Gallagher, the Chief Commercial Officer at Crescent Hotels and Resorts. Dawn shares what led her to joining the hospitality industry, managing people that were older then her, leadership lessons she has learned, different roles she has had at various hotels, the owners and companies that she's enjoyed working with, and so much more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's episode, Steve is joined by Nick Falcone. Nick is the CEO of Rentyl Resorts, founder and CEO of NDM Hospitality, and is leading the launch of Rentyl Homes, Rentyl Apartments, and Spire Loyalty, the first multi-industry loyalty program. In 2012, NDM Hospitality acquired the territorial rights to the Dade County BurgerFi franchise and they became the chain’s first franchisee and a model for all those that came after. Nick's BurgerFi franchise became recognized as franchisee of the year, operator of the year, and leader in year-over-year sales growth for the entire franchise. In 2015, Rentyl Resorts, launched its first resort. This new travel sector blends the comforts of a home with the experience of a resort, providing guests with a trusted platform to book homes that include resort services, amenities, and brand standards. Rentyl Resorts has grown to approximately 90 resorts within the brand.

Throughout this episode, Nick talks about learning the franchise business from his father, his journey to becoming a BurgerFi franchisee, how he brought his vision of Rentyl Resorts to life, and the lessons he has learned throughout his career so far.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

The dynamic duo is back again for their second episode together on Good Morning Hospitality and they've got an exciting line up of topics for this week's Hotel Edition of the show! This week: glamping, hiring is on the rise, and adults-only section on airplanes.

Steve Turk & Sarah Dandashy are prepared for a wide range discussion with some special segments around their favorite hospitality stories they've recently experienced! This show is structured to cover industry news within all of travel/hospitality and is recorded live every Wednesday morning 7am PST/10am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, LIVE!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're excited to revisit Kirk Peterson's episode. Kirk is the President at Sightline Hospitality and his journey in the hospitality industry, starting from his very first job in food and beverage at a country club to becoming an influential figure in the industry, is fascinating. Kirk discusses the critical role mentors played in his career, the importance of relationships and hard work, and the pivotal transition from working in the investment world to leading operations in hotel management. He also outlines the evolution and strategic positioning of Sightline Hospitality as an expert in managing independent, boutique, and soft-branded hotels.

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, you will learn from some of the top leaders in the short term rental and vacation rental industry. Nick Falcone, CEO of Rentyl Resorts, which provides guests with a trusted platform to book homes that include resort services, amenities, and brand standards. Victor Feria, Steve's business partner, is the Managing Director of Tangy Management. Tangy manages luxury vacation homes and prides itself on providing luxury hotel service in homes. Steph Farr is the CEO and founder of Maya Luxe. Maya Luxe was created in 2009, after Stephanie saw a much-needed niche for exclusive vacation villa and experiential travel services. Steph started Maya Luxe with one luxury villa and has now expanded to 140+ villas for guests seeking elite vacation getaways in Mexico. Jeremy Gall is the founder and CEO at Breezeway. Breezeway is a property operations platform that deliver the best service experience to both guests and homeowners through its combination of deep learning technology, robust property data, smart messaging, and mobile-first task management. Tune in to hear from experts in the STR and vacation rental industry!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this exciting episode of The Hospitality Mentor Podcast, we sit down with Mary D’Argenis-Fernandez , President and Founder of MDA Hospitality Solutions. Mary shares her incredible journey from starting her hospitality career at Walt Disney World at 16 to now celebrating 10 years of success with her own company.

Discover her insights on hospitality training, her transformative experiences at top brands like Walt Disney, Loew's Miami Beach, Four Seasons, and Mandarin Oriental, and how she has helped elevate industry standards. Join us as we delve into the importance of training and staying passionate about what you do.

Perfect for hospitality professionals looking for inspiration and actionable tips to boost team satisfaction and operational excellence!

00:00 Introduction and Guest Welcome

01:32 Mary's Journey Begins at Disney

03:18 Rising Through the Ranks at Disney

12:18 Transition to Loew's Miami Beach Hotel

15:49 Experience at Four Seasons Miami

17:52 Joining Mandarin Oriental Miami

22:36 Unexpected Job Offer

23:16 First Executive Role

24:13 Turning Around the Property

26:06 Promotion to Hotel Manager

28:16 Personal Tragedy and Career Shift

29:44 Business Development Consultant

31:47 Founding MDA Hospitality

33:55 Expanding Clientele and Projects

37:25 Current and Future Endeavors

44:51 Advice for Young Professionals

45:36 Conclusion and Contact Information

In this episode, Steve is joined by long time friend and former colleague Frederic Delaire. Originally from France, Frederic is currently the Executive Chef at the JW Marriot Marquis Miami but he has had quite the unique journey to become the renowned chef he is today. Throughout this conversation, Frederic talks about his background learning from top chefs in Europe, what led him to moving to the United States, his experience working at multiple Michelin star restaurants, what has been a major turning point in his life, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Robin Moncrieffe and Nikki Wade. Both Robin and Nikki have individually had successful careers in hospitality in sales and together they have branched out into the podcast world. Since launching their podcast, Don't Look Under The Bed, it has been listed in the top 30 podcasts in the world by the International Hospitality Institute.Throughout this conversation, Robin and Nikki talk about their indidivual journeys into hospitality sales, how they met, why they were inspired to start their podcast, how sales has changed form the pandemic, what their advice is for young sales professionals, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Javier Beneyto. Currently, Javier is the Regional General Manager UK COMO Hotels and Resorts. Javier’s career in hospitality has taken him around the world to incredible place and opportunities. He is passionate about leading from the front and supporting the efforts of his staff through their experience, technical ability and multicultural background. Throughout this episode, Javier shares where his love for hospitality began and what he has learned about leading teams in different cultures, his advice for other professionals moving around the world for work, and what he contributes to his success.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

 Today, you will learn the fantastic story of Ashish Verma’s career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York.

Connect with Ashish on LinkedIn

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

in this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Eric D. Moeller, founder and CEO of Freewyld, a boutique hospitality brand specializing in design-forward cabins located in nature-rich destinations. Eric shares his unique journey from a construction and real estate background to discovering his passion for hospitality through Airbnb.

They discuss the founding of Freewyld, which aims to provide an immersive nature experience by helping travelers disconnect from technology. Eric talks about the company's initial success, plans for expansion, and the importance of surrounding oneself with growth-oriented individuals. The episode also delves into the nitty-gritty of balancing technology with hospitality services to create unforgettable guest experiences.

00:00 Introduction to the Hospitality Mentor Podcast

00:41 Meet Eric D. Moeller: Founder and CEO of Freewild

02:05 Eric's Journey: From Real Estate to Hospitality

04:40 Discovering Airbnb and the Short-Term Rental Business

10:20 Scaling the Business and Transitioning to Education

15:23 The Power of Masterminds and Networking

21:01 The Birth of Freewild: A Vision for Hospitality

26:10 Reflecting on Technology's Impact

28:28 The Free Wild Concept

30:01 Starting the Free Wild Journey

31:44 Building the First Property

36:24 Merging Hospitality and Short-Term Rentals

43:40 Future Growth and Vision

46:00 Advice for Aspiring Entrepreneurs

48:17 Conclusion and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk talks with Michael Friedman, the CEO of Simple Life Hospitality. They discuss Michael's career journey, which began with odd jobs in college and evolved into high-level roles in various hospitality and consulting firms. Michael shares insights on scaling businesses, emphasizing the importance of guest experience, and leveraging educational resources for professional growth. They also touch on Michael’s recent implementation of the Entrepreneur Operating System (EOS) at Simple Life and his vision for future expansion.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Michael Friedman: CEO of Simple Life Hospitality

01:28 Michael's First Job in Hospitality

03:33 From Real Estate to Hospitality Consulting

05:20 The Evolution of Short-Term Rentals

09:03 Transition to Luxury Simplified

10:10 The Birth of Vacation Rental University

18:12 Experience with One Fine Stay

23:45 Refocusing Targeting for Success

24:06 Lessons from New York's Hospitality Scene

24:19 Creating Exceptional Guest Experiences

25:27 Selective Homeowner Partnerships

26:28 Transition to Simple Life Hospitality

28:38 Implementing EOS for Growth

32:42 Strategic Market Expansion

36:34 Advice for Aspiring Property Managers

43:27 The Importance of Hospitality Hooks

44:37 Final Thoughts and Contact Information

Join host Steve Turk on the Hospitality Mentor Podcast as he dives into the inspiring journey of Brett Friedman, founder of A21. Discover the stories behind Brett's rise in the hospitality industry, from humble beginnings as a pizza delivery guy to leading one of the largest culinary events agencies in the world. Learn essential tips on creating successful events, building a passionate team, and the importance of loving what you do. Plus, get a sneak peek into Brett's exciting upcoming projects including Pebble Beach Food & Wine and the LA Wine and Food Festival.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Special Announcement: Hospitality Unlocked Book

00:56 Introducing Brett Friedman

02:25 Brett's Early Career and First Job

03:41 Growing Up in Miami

05:06 Transition to Hospitality and Early Ventures

07:08 Working with Alonzo Mourning

10:19 Founding A21

12:56 Partnership with South Beach Wine & Food Festival

17:15 Post-COVID Transformation and Future Plans

19:39 The Importance of Control in Event Management

20:27 Building a Sustainable Company

21:31 Passion and Team Culture

24:37 Advice for Aspiring Event Leaders

25:01 Challenges and Rewards of Event Production

29:49 Upcoming Projects and Initiatives

34:55 Reflecting on Personal and Professional Growth

36:53 Conclusion and Final Thoughts

In this special episode of The Hospitality Mentor, I’m sharing a sneak peek of my new book, Hospitality Unlocked: Advice, Strategies, and Insider Secrets from 75 of the World’s Top Hospitality Leaders.

Join me as I read the preface, offering a glimpse into the stories, lessons, and strategies that shaped this book. Whether you’re just starting out in hospitality or looking for ways to lead and grow, this book is packed with insights to inspire and empower you.

Hospitality Unlocked is available now on Amazon in Kindle, paperback, and hardcover! Get your copy today: https://a.co/d/8JC16xJ

I’d love to hear your thoughts—connect with me on LinkedIn or visit thehospitalitymentor.com for more insights and resources!

Welcome to another exciting episode of the Hospitality Mentor Podcast! In this episode, we sit down with Eli Pritykin, founder of Hudson Creative Studio, a leading company specializing in creating high-converting websites for hospitality companies.

Eli shares his incredible journey from working in the food industry and studying at Yeshiva University to becoming a successful tech entrepreneur. Discover his secrets to building flexible, powerful, and highly effective websites, complete with a unique software called HomeRunner, designed for vacation rental spaces.

Learn how Eli navigated the challenges of COVID-19, transitioned from employee to business owner, and continues to innovate in the world of hospitality web design. Don't miss out on his valuable insights into the importance of branding, client communication, and leveraging AI technology. If you're aspiring to start your own hospitality business or improve your online presence, this episode is packed with actionable advice just for you.

Check out Hudson Creative Studio for more information, and as always, stay hospitable!

00:00 Closing Remarks

00:04 Introduction to the Hospitality Mentor Podcast

00:10 Meet Ellie Pritikin: Founder of Hudson Creative Studio

02:05 Ellie's Journey in the Hospitality Industry

03:28 From Rabbinical Studies to Technology

06:22 Early Career and Transition to Tech

09:13 Building a Career at Spears Group

13:17 The Birth of Hudson Creative Studio

18:14 Choosing the Perfect Name for the Business

19:01 Setting Up the Business Foundation

19:50 Working from Home: Challenges and Benefits

20:16 Building a Unique Brand Identity

21:05 Finding and Retaining Clients

21:39 Developing Proprietary Software

24:25 Launching HomeRunner: A New Milestone

30:06 Leveraging AI in Business Operations

36:21 Final Thoughts and Advice for Aspiring Entrepreneurs

Join the debut episode of our Hotel Crew taking over the Good Morning Hospitality Podcast!

Steve Turk & Sarah Dandashy are prepared for a wide range discussion with some special segments around their favorite hospitality stories they've recently experienced! This show is structured to cover industry news within all of travel/hospitality and is recorded live every Wednesday morning 7am PST/10am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, LIVE!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Cole Boucher, the founder and president of Essential Hospitality, joins Steve today to share his journey in the hospitality industry. Cole's first job started in his family’s company, Boucher Brothers, on Miami beach at the age of 13, and since then he hasn’t stopped.

He decided to leave college and start his business, Essential Hospitality, which caters more towards larger hotels, assisting in hospitality logistics and service. A partnership at the Fontainebleau led him to add a pool feature under his model, providing management, payroll, and essentially an all-in-one package for prospective hotels.

After this, he ventured out to other properties, adding to his repertoire. The business model Cole follows is a personal, customer service-oriented model that prides itself on creating a great experience for customers. He also reveals an exciting partnership with and a Major Food Group. Tune in to hear Cole's inspiring hospitality story!

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Juan Webster. Juan is currently the General Manager and Corporate Director of Social Impact at the Montage International. His background in hospitality includes General Manager of Kimpton Hotels and Restaurants, General Manager at Crescent Hotels and Resorts, General Manager at Baltimore Harbor Hotels, just to name a few. Juan dives into how he found his way into the hospitality industry, the importance of social impact in hospitality, and his passion for giving Baltimore visitors the best experience during their stay.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's episode, Steve is joined by Raul Leal, Chief Executive Officer at SH Hotels & Resorts. Prior to leading SH Hotels & Resorts, Raul was the President & CEO of Virgin Hotels where he oversaw the launch of five Virgin-branded hotels and began the development of 10 more. Raul's resume is chalk full of other impressive roles, such as President/Partner-Hotel Owner at Desires Hotels and General Manager of Interstate Hotels & Resorts. Throughout this episode, Raul shares his inspiring career journey and what he has learned while building some of the biggest hotel and hospitality brand names. Raul talks about his early jobs in the hotel industry, when he caught the entrepreneurial bug, how he met Richard Branson and began working for Virgin Hotels, projects he is currently working on, how mentorship has influenced his career, and so much more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Ken Muskat, the Managing Director of Scenic Group USA for luxury cruises and tours.

Throughout this episode, Ken talks about his career journey working in various VP roles for Royal Caribbean, transitioning to MSC Cruises, moving to Shanghai for two years to build the first small contemporary cruise line for the Chinese market, how he got to his role today as Managing Director, and lessons that he's learned throughout each of these experiences.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bill and Holly Bembenek, founders of the Temecula Wine Trolley and Wine Tours. They discuss their unique business venture, detailing its inception, the challenges faced, and the exciting growth they have experienced.

The Bembeneks share insights into their personal journeys within the hospitality industry, including Holly's passion for guest experiences and Bill's extensive background in gaming and resort management.

Their story emphasizes the importance of perseverance, the power of authentic customer service, and the value of surrounding oneself with supportive individuals. Tune in for an inspiring and informative discussion on building a successful hospitality business.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Bill and Holly Bembenik

01:15 The Birth of Temecula Wine Trolley

03:45 Holly's Journey in Hospitality

05:37 Bill's Unexpected Path to Hospitality

07:42 Transitioning from Corporate to Entrepreneurship

10:48 Creating a Unique Wine Tour Experience

15:40 Launching the Business and Overcoming Challenges

26:54 Trolley Troubles: A Rocky Start

27:55 Handling the Unexpected

29:11 The Cost of a Trolley

30:21 Achieving Perfect Reviews

31:03 The Secret to Success

37:51 Expanding the Business

47:00 Advice for Aspiring Entrepreneurs

51:21 Conclusion and Gratitude

In this episode, Steve is joined by Sarah Dandashy, a seasoned hospitality expert, best-selling author and travel personality. Sarah discusses her career evolution, starting as a hostess to becoming a renowned concierge at luxury hotels and eventually launching her own successful social media platform 'Ask a Concierge'. Sarah shares what she learned from being a concierge, how she began building her online presence, her invaluable advice about exploring different roles, the importance of staying engaged, and the potential to create one's own opportunities in the changing digital landscape. 

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

Connect with Sarah on LinkedIn

Buy Sarah's Book: Hospitality From Within

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Another Wednesday and your favorite Hotel Crew is back on GMH with yet another great episode line up of industry related topics!

Tune in with your favorite cup of coffee (or wine because we don't judge 😉) and get ready to hear from Sarah & Steve!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Victoria Taylor, an Experience & Experiential Consultant. Victoria is passionate about creating stand-out guest experiences in the hospitality and luxury industries. She combines research, buying behavior data, marketing, creativity, and her storytelling expertise to cultivate a desire to experience and buy from hospitality and luxury brands. Victoria has worked with incredible brands such as Kempinski Hotels & Resorts, Lamborghini, Aston Martin, Warner Bros, and more. Throughout this conversation, Victoria talks about the multiple roles she has worked in the hospitality industry, the process behind some of the jaw-dropping experiences she has created, how to maintain excitement within the guest, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Brian Proctor, the Founder & CEO of the Leeds Hospitality Group. Brian has over 40 years of experience in the hospitality industry working and managing hotels for some of the world's top companies and brands. Now with his own company, Leeds Hospitality Group, Brian works with clients on Asset Management, General Hospitality Consulting, New Builds & Transitions Project Management, and Task Force. Throughout this episode, Brian shares the progression of his career in hospitality, what his mission is with Leeds Hospitality Group and his advice for those working to get the industry back to where it was pre-pandemic.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Jeremy Gall, founder and CEO at Breezeway. Breezeway is a property operations platform that deliver the best service experience to both guests and homeowners through its combination of deep learning technology, robust property data, smart messaging, and mobile-first task management.

Prior to founding Breezeway, Jeremy founded FlipKey which was acquired by TripAdvisor. Throughout this conversation Jeremy talks about his career journey, building FlipKey, what led him to create Breezeway, lessons that have been vital to his success, and more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, you will hear the insights, advice, and lessons learned from some of the top General Managers in hospitality. Mary Rogers, General Manager of the Montage Laguna Beach, talks about how she navigated her career to get to the GM role. Amy Johnson, General Manager from Hyatt Hotels, talks about the differences in her multiple experiences as a GM. Gabriel Constantin, Managing Director at Trump International Hotel & Tower, shares what he's learned about building team culture and hiring and retaining talent. Mohan Koka General Manager of the Kimpton Surfcomber Hotel, talks about how he has learned from criticism and used it to elevate his career. David Arraya, General Manager at Six Senses Hotels Resorts Spas in Ibiza, tells the story of how the GM opportunity in Ibiza came to be and the importance of sustainability.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by his friend and fraternity brother, Memphis Garrett. Since their days together at Florida State University, Memphis has created a successful career in hospitality for himself and is now the founder and CEO of Garrett Hospitality Group. He has opened around 40 restaurants and nightclubs throughout his career and has launched some of South Florida’s most acclaimed food and beverage concepts. Throughout this conversation, Memphis talks with Steve about how he was motivated to make hospitality a career, working with SBE, why he decided to start Garrett Hospitality Group, and what his advice is for other hospitality professionals.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

Ignacio Garcia-Menocal, CEO and founder of Grove Bay Hospitality Group, joins us for this episode. Grove Bay Hospitality is a Miami-based award-winning restaurant group that creates innovative and memorable dining experiences through its critically-acclaimed restaurants. Ignacio and his team at Grove Bay were voted one of South Florida Business Journal’s “Best Places to Work'' in 2022, the group has a collective of nine unique restaurants and is home to two Michelin rated restaurants. In 2022, Nations Restaurant News recognized Ignacio as one of the most influential CEO’s in the country. Throughout this conversation, Ignacio shares how he went from being an accountant to entering the world of hospitality, the challenges that come from being a young leader at a company, his time as CFO at 50 Eggs, the process of opening and creating successful restaurants, and so much more.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Loni Paige, the CEO of Mixology Mixer & Loni Paige Events. When the global pandemic began two years ago, Loni's event planning business was put on hold and Mixology Mixer was born, providing cocktail kits and Zoom mixology classes for at-home happy hours. Today, both Mixology Mixer and Loni Paige Events are thriving and influencing the hospitality industry. Throughout this conversation, Loni talks about her career journey that led her to starting her own business, what it is like planning events for Bitcoin and Formula One, the story behind Mixology Mixer, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, you will hear Steve Turk's guest appearance on the Behind the Stays podcast with host Zach Busekrus. Zach is the Co-Founder of Sponstayneous, a platform like Scott's Cheap Flights but for Airbnbs. Each Sunday morning and Wednesday evening, Sponstayneous releases a carefully curated list of 150 of the best last-minute deals on Airbnb from Canada to the Caribbean and California to Maine. Throughout this episode on Behind the Stays, Zach asks Steve about what drew him to working in hospitality, how he worked his up through executive roles at top hotel brands, and the ins and outs of his career journey spanning over two decades in luxury hospitality.

Check out the Behind the Stays podcast

Connect with Zach Busekrus on LinkedIn

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the Hospitality Mentor Podcast! In this episode, host Steve Turk interviews Ji Hye Kim, the chef-owner of Miss Kim Korean Restaurant in Ann Arbor, Michigan. Ji Hye shares her unconventional journey from being an economics and political science student at the University of Michigan to becoming a renowned Korean chef.

Starting as a server at a Japanese restaurant, Ji Hye recounts her transition into hospitality, becoming a cheesemonger at Zingerman's Delicatessen, and eventually opening Miss Kim. She discusses the challenges and successes she faced, including her innovative response to the pandemic and her plans for opening a new vegetarian restaurant, Little Kim.

Ji Hye also offers invaluable advice on pursuing one's passion in the hospitality industry. Don’t miss out on this inspiring and educational episode!

00:00 Introduction and Guest Welcome

01:03 Ji Hye Kim's Early Career and Education

05:07 Transition to Hospitality

08:20 Starting at Zingerman's and Developing Skills

13:43 Path to Partnership and Food Cart Experience

21:54 Opening Miss Kim Restaurant

28:49 Navigating Challenges and Achievements

32:33 Future Plans and Advice

36:15 Conclusion and Final Thoughts

In this episode, you will hear from Brian Connors, the Founding Faculty Director of the Bacardi Center of Excellence at Florida International University. The Bacardi Center of Excellence is an educational partnership focused on teaching beverage management, fine spirits, industry innovation, sustainability, service excellence and entrepreneurship. Brian shares his experience earning his culinary degree from Johnson & Wales University, becoming a Certified Sommelier, working on a private yacht, why he was drawn to education, how the partnership between Bacardi and FIU came to be, FIU's incredible AI bartender Cecilia, what he's excited about for the upcoming years, and more. There are so many golden nuggets of wisdom throughout this conversation with Brian, enjoy!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels. 

Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector. 

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Sarah & Steve as they dive into the latest in the hotel and travel industry.

- Miami Beach's luxury hotel condos: A threat to Art Deco heritage?

- Las Vegas avoids the largest hotel strike in history.

- The perennial puzzle: Why are hotel showers so complex?

- Thanksgiving travel surge: TSA and airlines gear up for a record-breaking season.

- 2024 Travel Trends: From 'Set-jetting' inspired by TV and movies to 'Destination Dupes' and 'Dry Tripping.'

Plus, insightful hospitality quotes and personal stories from the field. Tune in for a blend of humor, trends, and industry insights. Don't forget to subscribe for more!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Peter Ricci. After years of working in leading industry roles including being the GM at major brands of Hilton, Holiday Inn, Best Western, and Ramada, Peter transitioned over to the academic side of hospitality. Today, Peter is the Clinical Associate Professor and Director of the nationally ranked Hospitality & Tourism Management Program at Florida Atlantic University. Throughout this conversation, Peter talks about his career in hospitality prior to becoming a professor, changes he has seen in the industry, his passion for life long learning, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Mohan Koka, General Manager of the Kimpton Surfcomber Hotel. Mohan shares his experience immigrating to the United States from India, how he found his way into hospitality and hotel management, pivotal lessons in his career, how to build and empower a team, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Steven Minor, the Corporate Director of Beverage at SH Hotels & Resorts. Throughout his career, Steven has had experience opening and working in key markets such as NYC, LA, Miami, Chicago, and more. He also has an impressive track record overseeing multiple themed freestanding restaurants and 5 star hotel F&B outlets including Michelin star, Banquets, Pool, Rooftop and Bar & Lounge concepts. Throughout this episode, Steven talks about when he discovered his itch to join the hospitality industry, the roles that gave him the experience to become Corporate Director of Beverage, some of the amazing concepts that he has worked on, concepts that didn't turn out quite as he had hoped, advice for other hospitality professionals, and more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Another Wednesday and your favorite Hotel Crew is back on GMH with yet another great episode line up of industry related topics!

Tune in with your favorite cup of coffee (or wine because we don't judge 😉) and get ready to hear from Sarah & Steve!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Steve as he chats with some of the hospitality industry's leading HR professionals. You will hear advice and stories from how Isabel Porzecanski, Geri Williams-Fitts, and Laura Barbieri have created successful careers for themselves as HR leaders in hospitality. Isabel is the President of People Traction, Geri is the Chief People Officer at Highgate, and Laura Barbieri is a Corporate Human Resources Director and Executive Life Coach.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Mary Rogers, General Manager of the Montage Laguna Beach. Mary has had an incredible career in hospitality, from starting at the age of 13 working at a small bed and breakfast in Ireland to managing the Fontainebleau Miami Beach, one of the world's most luxurious hotels. Throughout this conversation, Mary talks about the different roles she has worked in hotels, the importance of building relationships, and what her advice is for young hoteliers.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration.

Show Notes with Timestamps:

[00:00:00] Introduction:

• Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete.

[00:01:00] Early Beginnings:

• Vanessa’s early aspiration to become a sports broadcaster inspired by Robin Roberts.
• Her move from Trinidad to the US and initial love for football.

[00:03:00] Transition to Radio:

• Vanessa’s start as a receptionist at Clear Channel (now iHeart Radio).
• Her progression to becoming the first female program director in her market.

[00:08:00] Career Growth in Tallahassee:

• Details on Vanessa’s roles and responsibilities in Tallahassee.
• Balancing multiple jobs and gaining corporate radio experience.

[00:10:00] Move to Miami:

• Vanessa’s strategic move to Miami to further her career.
• Working at the Sun Sentinel and transitioning back to radio.

[00:13:00] Entrepreneurial Leap:

• The pivotal layoff that led Vanessa to start Vanessa James Media.
• Building a voiceover business and securing initial clients.

[00:19:00] Building a Brand:

• Strategies Vanessa used to grow VJ Media.
• The importance of networking and maintaining professional relationships.

[00:25:00] Event Production:

• Creation and success of BJ Media Mixology.
• Launching Food Wine and FET, an all-inclusive Caribbean celebration.

[00:30:00] Advice for Aspiring Professionals:

• Key advice for young professionals entering the industry.
• Importance of being reliable, trusting your gut, and valuing collaboration.

[00:40:00] Future Plans:

• Vanessa’s vision for the future of her events and business.
• Excitement for upcoming Food Wine and FET events and other projects.

[00:43:00] Conclusion:

• Steve Turk’s appreciation for Vanessa’s insights and contributions.
• Vanessa’s final thoughts and encouragement for listeners.

[00:45:00] Professional Sign-off:

• Vanessa James provides a professional sign-off for the podcast.

[00:46:00] Sponsor Message:

• Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay.

Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.

In this episode, Steve is joined by Richard Garcia, Senior Vice President of F&B at Remington Hotels. From dropping out of high school to becoming recognized by the James Beard Foundation and awarded a spot on the Top 40 under 40 Food Service Professional In America, Richard's journey in hospitality is nothing short of inspiring. Some of Richard's previous roles include Executive Chef at Marriot Hotels, National Culinary Director at Sodexo Prestige, and Vice President of Culinary & Beverage Operations at Crescent Hotels & Resorts.

In this episode, Richard shares when he knew he wanted to become a chef, a rocky period of his life that led him to join the Marine Corps, his experience working at different companies, lessons he's learned throughout his career, and so much more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

What's the opposite of junk fees? All-inclusive and everything included for your guests! Big chains are going all-in with all-inclusive resorts and finding news ways to help reward small businesses that book directly!

Plus, last week Steve & Sarah shared the top frustrating airplane behaviors and you all LOVED it! So, this week, we're sharing the top frustrating hotel guest behaviors!

Tune in and make sure you have Good Morning Hospitality saved for all of your future episodes!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we delve into various pertinent topics relating to the travel industry. We kick off with the bipartisan No Hidden Fees Act of 2023, which aims to ensure transparency in travel industry pricing. We also discuss a report by the World Travel & Tourism Council, which shows a significant decrease in the sector's water usage. The proposed Alaska-Hawaiian Airlines merger is scrutinized, exploring both pros and cons. We also cover new initiatives by the National Park Service to provide free park entry on specific days in 2024. With tipping on the rise, we question if this trend is becoming burdensome and its possible implications. We wrap up with a recap segment reflecting on personal experiences and a pertinent hospitality quote by Winston Churchill.

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Donald Mason, Chief Financial Officer at Four Seasons Yachts with Marc-Henry Cruise Holdings LTD, joins Steve on this episode. Donald's prior experience includes Chief Financial Officer at Fort Partners, Chief Financial Officer at Crystal Cruises, and Director of Hotel and Marine Finance & Administration at Celebrity Cruises. Throughout this conversation, Donald talks about moving from his hometown of New York to Miami, where his interest for finance began, what his first role in hospitality was, how he began working in cruises, what led him to transition to each of his former roles, how he got to his current title at Marc-Henry, and so much more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Amy Johnson. Amy is currently the General Manager at The Confidante Hotel in Miami Beach and member of Hyatt’s Global Diversity, Equity and Inclusion Council. Throughout her career, Amy has gained incredible hotel experience with former roles as the General Manager for the Hyatt Regency Calgary, Corporate Director of Field Operations at The Americas Hyatt Hotels, and Senior Director of Catering Sales and Conventions Hyatt Regency O'Hare - just to name a few. In this conversation, Amy talks about her career in hospitality that led her to working for top brands and what her advice is for the next generation coming up in the industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Sami Kohen, Vice President of Food and Beverage for Princess Cruises, joins Steve this week to share his remarkable journey from working as a bellman in Istanbul to excelling in various roles across the hospitality and cruise industry. Sami dives into his entrepreneurial endeavors and challenges in Miami's restaurant scene, his transition from on-ship to shore-side roles, his achievements and lessons learned along the way, and his current responsibilities at Princess Cruises. Sami provides incredible insights into managing operations for a large cruise line, adapting to new challenges, and emphasizes the importance of education, versatility, and innovation in hospitality.

Connect with Sami Kohen on LinkedIn

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bryan Tubaugh, the founder of Aligned Hospitality Management. Brian shares his unique journey starting from his early days growing up in a hospitality family to founding his own management company. He discusses the valuable lessons learned from his first job as a houseman at DoubleTree, and how pivotal moments and mentors shaped his path. Brian also talks about the challenges and rewards of starting Aligned Hospitality Management during the COVID-19 pandemic, the importance of vision and mentorship in the industry, and his plans for the future growth of his company.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Bryan Tubaugh of Aligned Hospitality Management

01:15 Brian's Early Days in Hospitality

02:55 College and Early Career Moves

04:34 Breaking Away and Finding Independence

06:31 First Leadership Role and Learning Experiences

11:25 Transition to Luxury Hospitality

14:40 Pivotal Moments and Entrepreneurial Aspirations

18:11 Leading a Team at Hilton Elcon KiOR

21:45 The Importance of People Over Profit

22:19 A Fortunate Opportunity

23:35 The Start of a New Venture

24:45 Navigating Challenges and Growth

25:58 Launching the Business During COVID

27:09 Building the Business from Scratch

32:54 First Clients and Early Success

33:33 The Value of Hospitality Management

37:20 Future Plans and Mentorship

41:13 Final Thoughts and Contact Information

Join us in this inspiring episode of the Hospitality Mentor Podcast as we welcome Chef Angelo Sosa, the Executive Chef of Kembara, Tia Carmen, and Carmocha. Chef Angelo shares his remarkable journey from his first job at a retirement home in Middletown, Connecticut, to becoming a successful chef and restaurateur. Learn about his early influences, including his Tia Carmen, his diverse culinary experiences, and his powerful insights on mentorship, leadership, and maintaining passion in the hospitality industry. Don't miss out on Angelo's heartfelt stories and the valuable lessons he's gathered along the way.

00:00 Introduction to the Hospitality Mentor Podcast

00:27 Chef Angelo Sosa's First Job

02:49 Early Culinary Influences and Family Background

05:31 Culinary School and Early Career

08:12 Mentorship and Career Growth

11:40 Becoming an Executive Chef

13:05 Exploring Diverse Cuisines

15:41 Consulting for Top Restaurants

17:11 Television Fame and Top Chef

18:22 Top Chef's Unexpected Call

19:01 First Taste of Fame

19:51 Family and Success

20:41 Doors Opening and Non-Stop Travel

21:24 Life in the Fast Lane

23:31 A Major Life Change

24:05 New Beginnings in San Diego

25:14 Consulting and New Ventures

31:36 Mentorship and Giving Back

34:07 Focusing on the Present

35:02 Advice to Young Angelo

36:03 Conclusion and Gratitude

In this episode, Steve is joined by celebrity chef, entrepreneur, and inventor, David Burke. David is internationally known for his revolutionary techniques, successful restaurant empire, and many TV appearances. He has won Japan’s Nippon Award for Excellence, the Robert Mondavi Award of Excellence, and is the first American ever to win the prestigious Meilleurs Ouvriers de France Diplome d’Honneur. Throughout this conversation, David shares what led him to pursue culinary school, stories from his young years in the kitchen, what contributed to him discovering his unique culinary style, how a New York Times critic changed his career, the story behind his dish that won Best Dish in America, advice for young culinary professionals, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Zack Bush. Zack is the co-owner of Ball & Chain, a historic live-music venue on Miami’s famed street Calle Ocho, in Little Havana. Zack and his team renovated and restored the historical gem, famous for hosting 20th century jazz greats, and brought it back to life as a successful music venue today. Zack is also the co-owner of Mad Room Hospitality, Taquerias El Mexicano, and Los Altos. Throughout this conversation Zack talks about his career journey, the experience of renovating Ball & Chain, and what his advice is for other professionals in the hospitality industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Kenroy Herbert. Kenroy is the President and Founder of Leviticus Lifestyle & Travel, where he and his team provide one-of-a-kind luxury experiences for vacationers on the island of Anguilla. He also leads the seven-member Board of Directors that oversees the global operations of the Anguilla Tourist Board where he is responsible for promoting the island’s exceptional tourism product while optimizing the benefits to Anguilla’s residents. Throughout this conversation, Kenroy talks about what he looks for in adding properties to his portfolio, working with top vendors and staff, building a team culture, staying away from mass tourism, the luxury brands that inspire him, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Stephanie Farr, the CEO and founder of Maya Luxe. Maya Luxe was created in 2009, after Stephanie saw a much-needed niche for exclusive vacation villa and experiential travel services. Maya Luxe began with one luxury villa and has now expanded to 140+ villas for guests seeking elite vacation getaways in Mexico. Throughout this conversation, Stephanie talks about her younger years hitchhiking throughout Central America, where her career started, the safety element of traveling through Central America, and more stories from her unique career journey that led to the creation of Maya Luxe.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Patrick Goddard. Throughout his successful career in hospitality, Patrick has worked in hotel development and operations for Hilton Hotels, Loews Hotels and Rosewood Hotels. He was also a successful hospitality entrepreneur. Today, Patrick is the President of Brightline Trains, where he is responsible for the company’s multi-billion-dollar intercity passenger rail development and expansion that will connect Central and South Florida. Throughout this episode, Patrick talks to Steve about his introduction to the hospitality industry growing up in Europe, the experiences he had at different hotel companies, saying yes to the opportunities that came his way, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by long time mentor, Paul Breslin. After working for over 20 years as an executive for top rated luxury hotel management companies, Paul is now the Managing Director at Horwath HTL. He is now works with developers and owners to turn real estate opportunities into successful hospitality companies. Throughout this episode, Paul talks about the many roles he held throughout his hospitality career, what his advice is for young professionals in the industry, his entrepreneurial journey, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

Patrick Huey, formerly the General Manager at We Care Spa, has recently been named the Director of Operations Global Wellbeing at Hyatt Hotels Corporation. In honor of his new role, we are revisiting Patrick's interview on The Hospitality Mentor podcast. Throughout his career, Patrick has worked in the Spa sector of hospitality all around the world, from Miami, Jamaica, Bangkok, California, and more. Some of his previous roles include, Corporate Director Spa, Fitness and Tennis at Sandals Resorts International, Corporate Director of Spa Operations at The Viceroy Hotel Group, Spa Director at Four Seasons Hotels and Resorts, and more.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Sarah & Steve are back with more industry related news and topics for our Hotel Crew edition of Good Morning Hospitality!

The title of this episode explains it all so make sure you're tuned in and ready to potentially even share your thoughts as Sarah & Steve unpack other travel topics in this episode!

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Isabel Porzecanski, President of People Traction, joins Steve on this week's episode. Isabel's passion for people has guided her successful career spanning over 25 years in Operations and Human Resources within the luxury hospitality industry. She is an expert at attracting, retaining, and developing top talent and designing and implementing HR initiatives to fostering positive company cultures that enhance employee engagement and drive business results. In this episode, Isabel talks about the different roles she has held around the world in Europe, North America, South America, and the Caribbean and what she has learned about people, leadership, and thriving in the hospitality industry along the way.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Cesar Wurm, Vice President of Commercial, Premium Brands for IHG® Hotels & Resorts and an accomplished author. Cesar shares his unique journey from an overnight room service assistant in Sao Paulo to a key figure in the hospitality industry. Listeners will gain insights into Cesar's career progression, his struggles with addiction, and how he overcame them. The discussion also touches on the industry's challenges, resilience, and the importance of being true to oneself. Cesar’s story is both inspiring and educational, providing valuable lessons for both seasoned professionals and newcomers in hospitality.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Cesar Wurm: Vice President of Commercial for IHG

01:14 Cesar's First Job in Hospitality

05:20 The Journey from Room Service to Sales

05:31 Transitioning to International Experience

09:52 Returning to Sheraton as Director of Sales

12:31 Joining Starwood Hotels

16:08 The Move to Trust Hospitality

19:11 Joining Intercontinental Hotels

26:51 Teaching and Giving Back to the Community

29:43 Aligning Personal and Professional Causes

30:18 Returning to IHG: A Career Move

33:10 Navigating New Roles and Responsibilities

35:03 Driving Business in the Hospitality Industry

38:00 Challenges and Opportunities in Hospitality

42:04 The Power of Addiction: A Personal Journey

54:37 Advice for the Next Generation

01:01:13 Final Thoughts and Contact Information

In this episode, Steve is joined by James Ferguson. James is an award-winning Hotel General Manager with years of experience in effectively leading and managing hotel operations. He recently published his book, The Confetti Culture Playbook, an inspiring book that he wrote for hotel managers who are looking to build a strong company culture. James is also a principal consultant at Confetti Culture LLC, his own business, that is working to challenge the status quo by helping hotels realign their priorities and put employees first. Throughout this conversation, James talks about what he has learned working for a variety of different hotels, what inspired him to write his book The Confetti Culture Playbook, and what's next for his career in the beautiful industry of hospitality. .

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by long time friend and former colleague, Jorge Ramos. Jorge is the Culinary Director of the Americas at Hilton Hotels and Resorts. Jorge has an impressive track record of former roles such as Director of Food & Beverage and Culinary at Conrad Hotels & Resorts, Executive Sous Chef at 1 Hotels, Executive Chef at The Ritz-Carlton, just to name a few. Jorge and I met when we were both working at Loews Miami Beach and it has been inspiring to watch him grow as a leader in the hospitality industry.

Throughout this conversation, Jorge talks about how his journey in hospitality, from working at McDonald's to his current position as Culinary Director of the Americas at Hilton Hotels and Resorts.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Virgi Schiffino-Kennedy. Virgi is the founder of Lux Voyage, a Travel Consultancy company that curates highly personalized journeys for travelers. Their personalized service is tailor made to each travelers preferences and desires for their trip. Virgi and her team are passionate about making each trip seamless for their clients and pampering them along the way. Throughout this conversation, Virgi talks about how she began in hospitality, when she began making money from travel consultancy, building Lux Voyage, how she vets clients, what she has learned as a hospitality founder, and so much more.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Dive into the exciting world of Airbnb in this podcast episode, where we uncover how Airbnb is changing the game in travel and leisure. We look into why Airbnb stands out, focusing on its new types of stays, high-end offerings, and how it uses artificial intelligence to tailor experiences just for you. The episode also highlights the huge interest in Airbnb rentals for the upcoming US solar eclipse, showing how Airbnb offers more unique places to stay than traditional hotels right where the eclipse can be best seen. Plus, we tackle the issue of places on Airbnb that cost way more than they should, identifying which spots have the highest prices and sharing smart ways to find better deals. Whether you're eager to see the solar eclipse or just want to make smart choices in popular travel spots, this podcast is packed with information to help you make the most of Airbnb. Listen in for insightful tips on booking the right place, using travel rewards to your advantage, and picking the best spots for an unforgettable trip.

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by Adam Harris, CEO and Cofounder of Cloudbeds. With a diversified finance, transmedia marketing, and web technologies background, Adam's previous roles range from being a technology investment banker, a technology consultant to emerging business, and the founder of numerous technology start-ups. Since launching in 2012, the awardwinning Cloudbeds Hospitality Platform combines operations, revenue, distribution, and growth marketing tech tools to help hoteliers and hosts grow revenue, streamline operations, and deliver top tier guest experiences.

Throughout this episode, Adam talks about his background working with tech startups, the inspiration to create Cloudbeds, what painpoints Cloudbeds helps to solve in the hospitality industry, how the industry continues to evolve with technology, what he has learned throughout his career, and more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the first episode of the Hospitality Mentor Podcast! In this episode, Hospitality Mentor host Steve Turk is joined by Victor Feria, the Managing Director of Tangy Management. Tangy manages luxury vacation homes and prides itself on providing luxury hotel service in homes. Victor talks to Steve about his journey in the hospitality industry from being a golf course ball boy to mastering VIP guest services, how he built Tangy, and what he believes holds for the future of the industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, you will hear from Carlos Macias, the newly appointed General Manager of La Playa Beach and Golf Resort in Naples, Florida. Carlos has formerly been Hotel Manager at Nobu Hotel Miami Beach, Resort Manager at Bakers Cay Resort in Key Largo, Director of Rooms at Two Roads Hospitality, Opening Manager at Charleston Harbor Resort and Marina, and more. Throughout this conversation, Carlos details the highs and lows of his successful career, sharing what led him to hospitality and the ins and outs of each title he has held at some of the top brands in the industry.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, four hotel leaders are sharing their stories, best advice, and inspiring ideas. You will hear from Armando Campos who is the Vice President of F&B at Fontainebleau Miami Beach, Patrick Huey who is the General Manager at We Care Spa, Said Haykal who is General Manager of Faena Hotel Miami Beach & District, and Carlos Macias who is the Resort GM at La Playa Beach & Golf Resort. Whether you are just starting out in hotels or a seasoned professional, these four leaders have invaluable pieces of advice that you can learn from.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we explore the hospitality industry's latest trends and stories. Highlights include the grand opening of the Fontainebleau hotel, an $800K diamond ring found at the Ritz in Paris, and the latest online reputation rankings of hotel brands. We also preview Accor's 2024 hotel openings and discuss the emerging trend of 'surprise travel'. Insights into winter travel disruptions at U.S. airports and personal hospitality experiences are shared.

Follow Steve Turk on LinkedIn

Follow Sarah Dandashy on LinkedIn

Check out Good Morning Hospitality livestreams

Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality

Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link!

Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Gabriel Constantin, the Managing Director at Trump International Hotel & Tower. Gabriel's drive, motivation, and willingness to seize opportunities that come his way have been the foundation to his success in the hospitality industry. Throughout this episode, Gabriel talks about his hospitality journey from washing dishes to becoming the Managing Director at Trump International Hotel & Tower and the lessons he has learned along the way.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

Real Time Res Ad

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

Real Time Res Link

Learn more about your ad choices. Visit megaphone.fm/adchoices

In honor of National Hispanic Heritage Month, you will hear from 5 incredible Hispanic hospitality leaders in this episode. National Hispanic Heritage Month is annually celebrated from September 15 to October 15 in the United States for recognizing the contributions and influence of Hispanic Americans to the history. The Hispanic hospitality leaders you will hear from in this episode are Santiago Rodriguez is the General Manager at Nobu Hospitality, Carlos Garcia is the General Manager at Sonesta Miami Airport, Cessie Cerrato is the Founder of Cessie C. Communications, Richard Garcia is the Senior Vice President of F&B Remington Hotels, and Laura Barbieri is an Executive & Life Coach.

Connect with Steve on LinkedIn

Check out Steve's new Wednesday morning live show - Good Morning Hospitality!

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Scott Colebourne, the founder of PICKLESTARS. Scott shares his unconventional journey from growing up in rural New Zealand, where he developed a passion for tennis, to becoming the CEO of Cliff Drysdale Management and now venturing into pickleball consulting. He discusses his experiences and challenges in the hospitality and sports industries, the growth of pickleball, and the innovative services PICKLESTARS offers to hotels and resorts. Scott offers valuable insights into leadership, career development, and the importance of taking risks to explore new opportunities.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Scott Colebourne : Founder of PICKLESTARS

01:33 Understanding Pickleball and Other Racket Sports

03:01 Scott's Early Journey in Racket Sports

04:44 From New Zealand to the USA: Scott's College and Backpacking Adventures

08:37 Building a Career in Tennis Coaching

10:53 Leadership and Growth at Cliff Drysdale Management

12:50 Expanding Horizons: From Vermont to Florida

16:12 Managing Multiple Resorts: Strategies and Challenges

16:35 The Importance of High Standards and Feedback

18:02 Career Progression and Family Support

18:46 Transition to Texas and New Responsibilities

19:54 Reaching the CEO Level: Reflections and Responsibilities

21:46 Entrepreneurial Journey and New Ventures

23:19 Launching PICKLESTARS: From Concept to Reality

25:29 Consulting for Pickleball in Hospitality

31:05 Advice for Aspiring Professionals

32:24 Conclusion and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Steve Palmer, founder of the Indigo Road Hospitality Group. Palmer shares his journey from washing dishes at 13 to becoming a successful entrepreneur and author. He discusses his passion for hospitality, the importance of culture in business, and his personal battle with addiction. Palmer also highlights the creation and impact of Ben's Friends, a support group for hospitality professionals struggling with addiction. This inspiring episode offers valuable insights into pursuing your dreams and building a purposeful career in the hospitality industry.

00:00 Introduction to the Hospitality Mentor Podcast

00:36 Meet Steve Palmer: Founder of Indigo Road Hospitality Group

01:01 Early Beginnings: From Dishwasher to Restaurant Enthusiast

03:56 Discovering a Passion for Service and Wine

06:38 Mentorship and Professional Growth

10:15 Transitioning to Leadership and Management

16:05 The Birth of Indigo Road Hospitality Group

29:22 The Grit of Entrepreneurship

30:09 Leadership as an Act of Service

33:19 Creating a Culture of Hospitality

39:52 Expanding into Boutique Hotels

46:29 The Birth of Ben's Friends

56:13 Reflections and Final Thoughts

Ludovica Rocchi and her family run an incredibly impressive portfolio of hotels in Italy. After starting her hospitality career as a concierge, Ludovica is now the Brand Director for R Collection Hotels. The heart of their portfolio is a property in Lake Como, where they offer exquisite views, Italian excursions, and top tier hospitality. Throughout this episode, Ludovica talks about the early days of her career as a concierge, when she decided to join the family business, the pros and cons of working alongside family, how the R Collection Hotels approaches hospitality, what she's excited about for the future with the brand, and great advice for everyone in hospitality. 

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it.

Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out!

Chapters:

• [00:00] Introduction
• Steve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.
• [01:00] Team Appreciation and Leadership
• Discussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.
• [02:00] Navigating Slow Season in South Florida
• Insights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.
• [04:00] Revenue Management Tips
• Victor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.
• [06:00] Industry News: Vacasa Layoffs
• Analysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.
• [09:00] Long-Term vs. Short-Term Rentals
• Discussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.
• [11:00] Owner Relations and Communication
• The importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.
• [13:00] Midterm Rentals: The New Trend
• Exploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.
• [15:00] Personal Experiences with Midterm Rentals
• Steve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.
• [18:00] Tangy Management's Approach to Slow Season
• Strategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.
• [21:00] Market Analysis and Competitor Insights
• How Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.
• [23:00] Preparing Owners for Slow Season
• Advice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.
• [26:00] Creative Revenue Solutions
• Exploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.
• [28:00] Upcoming Events and Sponsorships
• Announcement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.
• [30:00] Wrap-Up and Sign-Off
• Steve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.

In this episode, Steve is joined by Nicolas Milo, the District Manager of New Development Properties. He has had a successful career with 25 years of experience in hotels, restaurants, and residences, in the markets of Dallas, Chicago, Miami and Miami Beach, New York City and The Hamptons. Throughout this conversation, Nicolas talks about moving roles between hotel and property management, what inspired each of these career moves, and what he's learned from them.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Winston Smith, General Manager of The Standard Spa, Miami Beach. Winston shares his incredible journey from starting in accounts payable to becoming GM, discussing his early career, transition from finance, and personal experiences that shaped his path. They explore the importance of teamwork, maintaining a positive work culture, and the evolving landscape of the hospitality industry. With personal anecdotes, Winston provides valuable insights into leadership and achieving long-term success in the hotel business.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Winston Smith: General Manager of the Standard Spa, Miami Beach

01:00 Winston's First Job in Hospitality

02:13 Journey from Belize to Los Angeles

05:57 Transition to Miami Beach

07:38 Life at the Standard Spa, Miami Beach

13:29 Employee Engagement and Morale Building

14:34 Climbing the Ranks: From Chief Accountant to Director of Finance

20:02 Understanding Hotel Finances

22:45 Transitioning to General Manager

24:23 Embracing Leadership and Teamwork

26:08 Challenges and Achievements

33:19 Future Plans and Vision

36:13 Advice for Aspiring Professionals

37:35 Conclusion and Gratitude

In this episode of the Hospitality Mentor Podcast, host Steve Turk welcomes back James Ferguson, the Corporate Director of Culture for the Wurzak Hotel Group, for his second appearance on the show.

They discuss James' inspiring journey in hospitality, from starting at the front desk to writing his book, 'The Confetti Culture Playbook,' and overcoming cancer. James shares insights into his unique role in shaping company culture, strategies for engaging employees, and the importance of celebrating positive actions.

They also talk about the challenges of opening a new hotel and effective recruitment practices. James offers valuable advice on creating a lasting impact in the hospitality industry through innovative cultural initiatives.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Welcoming Back James Ferguson

01:19 James Ferguson's Journey and Achievements

02:46 Role and Responsibilities of a Director of Culture

03:52 Building and Sustaining Company Culture

05:24 Innovative Recruitment and Retention Strategies

12:39 Opening a New Hotel Amidst Challenges

16:51 Daily Life and Responsibilities in the Role

28:17 Insights on Writing and Publishing a Book

33:42 Conclusion and Final Thoughts