The Empathy Edge (Maria Ross)
Explorez tous les épisodes de The Empathy Edge
| Date | Titre | Durée | |
|---|---|---|---|
| 26 Apr 2022 | Aaron Hurst: How Technology Helps You Scale Empathy and Ignite Engagement | 00:37:37 | |
How can you design high empathy interactions to create better relationships at work….at scale? Today, I'm talking with Aaron Hurst, the foremost expert on the science of purpose and fulfillment at work, about successful cultures and how technology enables empathy and collaboration so each person can find fulfillment. We discuss the important early role of empathy in Aaron's life, through his grandfather's work founding the Peace Corps. Aaron dispels the 3 common myths about purpose (you may be surprised by a few of these), and we talk about what employee empowerment really means. This conversation is vital if you are a leader looking to create a winning culture, retain your best talent, and scale empathy and collaboration within your company.
Key Takeaways:
"What creates meaning for people, is actually not the work itself. It's the process of reflecting on the work and making it meaningful." — Aaron Hurst
About Aaron Hurst: CEO and co-founder, Imperative Aaron Hurst, the CEO and co-founder of Imperative, is the foremost expert on the science of purpose and fulfillment at work. Imperative is a peer coaching platform that uses the power of peers to support each other over time to become increasingly effective and fulfilled. The science-backed platform combines the effectiveness of coaching with the impact of building trusted peer networks that are proven to build resilient and high performing cultures. In 2014, he brought global awareness to the rise of the fourth economic era in history, the Purpose Economy. Previously, as the founder of the Taproot Foundation, Aaron catalyzed the $15 billion pro bono service market. He has written for or been featured in The New York Times, The Wall Street Journal, World Economic Forum, Fast Company, MIT Sloan Management Review and was named a LinkedIn Influencer. Connect with Aaron Hurst and Imperative: Website: https://www.imperative.com/ Aaron on LinkedIn: https://www.linkedin.com/in/aaronhurst/ Imperative’s LinkedIn: https://www.linkedin.com/company/imperative/ Imperative's 2022 Workforce Purpose Index: https://www.imperative.com/2022-workforce-purpose-index
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 18 Aug 2020 | Steve Hartman: Why Data is Empathy | 00:51:17 | |
In this episode, Maria and Steve discuss:
Steve’s LinkedIn: Steve Hartman Steve’s Instagram: @shartman32 Keep It Local Seattle: KeepItLocalSeattle.org Keep It Local Seattle on Instagram: @keepitlocalseattle
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Buy The Empathy Edge on Amazon! www.bit.ly/empathyedge Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 18 Apr 2023 | Cynthia Owyoung: Diversity and Inclusion Deliver Real Results. But Have We Made Progress? | 00:46:59 | |
The data show that diverse leadership teams and inclusive cultures deliver better performance and engagement. So why are so many diversity, equity, inclusion, and belonging (DEIB) initiatives stalling out? My guest today, Cynthia Owyoung, shares where mistakes are being made and whether public pledges of anti-racism support and proposed changes to corporate culture have made a difference. We discuss what brought Cynthia to this work and how her experiences as a Chinese-American shaped her perspective. We also talk about the real-world challenges of DEI initiatives she outlines in her book, why change is hard even with good intentions, and the backlash certain company leaders have publicly had against DEI initiatives. We also explore whether the public commitments made after George Floyd's 2020 murder have really made a difference to corporate culture To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"It takes commitment and discipline. A lot of people can be committed, but they don't necessarily follow through with the discipline to implement. That's where it all can fall down because strategies are nothing without action." — Cynthia Owyoung
References Mentioned:
About Cynthia Owyoung, Founder, Breaking Glass Forums, Author of All are Welcome Cynthia Owyoung is the author of All Are Welcome: How to Build a Real Workplace Culture of Inclusion that Delivers Results, a playbook for driving progress in Diversity, Equity, Inclusion, and Belonging (DEIB) inside organizations. She has established and led DEIB initiatives for 20 years as an executive at organizations across tech, media and financial services, including Robinhood, Charles Schwab and Yahoo!. In addition, Cynthia founded Breaking Glass Forums, a boutique agency developing strategies to accelerate diverse leadership and inclusive organizations. Entrepreneur Magazine recognized Cynthia as a 100 Women of Impact in 2021. Prior to her work in human resources, Cynthia built a decade-long career as a Brand Strategist for leading global brands and advertising agencies, developing campaigns for Microsoft, Levi Strauss, and Apple. She currently serves on the Board of Directors for AbilityPath, a nonprofit dedicated to empowering people with special needs to achieve their full potential. She earned an MBA in organizational behavior from UCLA’s Anderson School of Management, and Bachelor's degrees in marketing, finance and psychology from UC Berkeley. Connect with Cynthia Owyoung Breaking Glass Forums: https://www.breaking.glass/ Twitter: https://twitter.com/CindyOwyoung LinkedIn: https://www.linkedin.com/in/cowyoung/ Facebook: https://www.facebook.com/breakingglassforums/ Her book: All Are Welcome: How to Build a Real Workplace Culture of Inclusion that Delivers Results, available on Amazon, Barnes & Noble, IndieBound, and Bookshop.org
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 12 Jul 2022 | Mike O'Bryan: Narrative Intelligence | 01:06:15 | |
Is it even possible to center humanity in our work and our systems? We have become numb to the fact that so many of our government policies, social programs, and even corporate cultures exist to serve every other purpose but our shared humanity. They fail to acknowledge that humans are complex and that we can't compartmentalize inputs in order to get successful outputs. The solution is to become more developmentally informed to build systems and cultures that center humanity - while still being widely successful and profitable. My guest today talking about these big concepts as well as how they are relevant to the future of work is Michael O'Bryan. Mike shares what it means to be developmentally informed, what shared humanity means, and the real cost of dehumanization. He shares the difference between narrative and story and the influencers of human behavior. We discuss narrative intelligence and how the lack of it can lead to violence and racism like we saw in Buffalo, NY weeks ago. And how all of these concepts relate to the future of work and economic policies and systems. We go deep in this one, but I think you will love the conversation!
Key Takeaways:
“You have got to be cognizant of the fact that you will meet narratives and stories about groups of people before you ever meaningfully engage in a relationship with them.” Mike O’Bryan
About Michael O'Bryan + Founder/CEO: Michael O’Bryan is a practitioner and researcher in the fields of community development, organizational culture, and human well-being. He is a Distinguished Resident Fellow at The Lindy Institute for Urban Innovation at Drexel University where he is building a research lab focused on the future of work, economic policies, and systems through the lens of developmental science and social equity. Michael is also the founder of Humanature, a design strategy firm working with a mission of supporting organizations and leaders in centering humanity in the context of their work. Past and current clients include NeighborWorks America, The Federal Reserve Bank of Philadelphia, New Jersey Community Capital, Strada Education Network, The Opportunity Finance Network, and The United Negro College Fund. Michael has spoken about his work at such venues as Cornell University's Institute on Employment and Disability, SOCAP, and the Apollo Theater in New York. He is on faculty in Career Studies at the Curtis Institute of Music, a lecturer in city planning at the University of Pennsylvania’s Stuart Weitzman School of Design, and most recently served on the American Academy of Arts and Sciences Commission on the Arts. Michael also serves on the boards of two philanthropic institutions in Philadelphia: the Samuel S. Fels Fund and the Philadelphia Cultural Fund. Connect with Michael O'Bryan Website: https://www.humanature.works/ Twitter: https://twitter.com/MisticQuest LinkedIn: https://www.linkedin.com/in/mikeobryan613/ Facebook: https://www.facebook.com/michael.obryan25/ Instagram: https://www.instagram.com/books_and_ish/ Empathy Lab: https://www.empathylab.works/ Resources Mentioned:
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 28 Sep 2021 | Roberta Matuson: Managing Difficult Conversations at Work | 00:36:49 | |
Nothing requires empathy more than going into a difficult conversation at work - asking for a raise, telling a coworker they are not pulling their weight, or even delivering a less-than-stellar performance evaluation to an employee. You know it’s not a conversation they want to have and you steel yourself for a fight. Today, my guest, Roberta Matuson and I talk about these exact conversations and coach you through them! Roberta also shares her best tips on how to navigate those conversations and step up, even when it’s a conversation you’d rather avoid.
Key Takeaways:
"I have found that, all too often, the need to be right all the time really prevents us from hearing one another." — Roberta Matuson
About Roberta Matuson, The Talent Maximizer®: LinkedIn Top Voice in Workplace and Leadership For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent. She’s the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work will be released in September of 2021. Roberta is one of a handful of people who have appeared as a guest of Bill O’Reilly’s on Fox’s O’Reilly Factor, and who left the show unscathed.
Connect with Roberta: Website: https://matusonconsulting.com/ LinkedIn: https://www.linkedin.com/in/roberta-matuson/ Facebook: https://www.facebook.com/MatusonConsulting Twitter: https://twitter.com/matuson Her book: Can We Talk? Seven Principles for Managing Difficult Conversations at Work
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 15 Aug 2023 | August Hot Take: Why Connecting Through Story Works So Well | 00:13:49 | |
We are too often sleepwalking through our lives. Rushing from here to there, where people we come in close contact with become mere extras in the screenplay of our day. But what if you could take some time and find a way to connect with someone over a shared joy, or frustration, or cool coffee drink - or gaudy pink flamingo earrings? What if you could do this with the people you see and interact with every day - your co-workers?
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"If you want people to remember you - or your business, cause, or movement - and take action, the best way is to tell your story." — Maria Ross
Episode References:
MARIA'S COURSE Learn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourse Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads:
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 01 Jun 2021 | Phil Preston: Profit with Purpose | 00:28:29 | |
Is it really possible to balance purpose and profit? My guest, Phil Preston, the business purpose guide, talks about how it’s not only possible, it’s profitable! On today’s show, we discuss exactly what purpose is (and what it isn’t), and the criteria for a great purpose statement. We’ll talk about how modern business mindsets are evolving with some examples of how purpose-driven organizations benefit financially from a brand perspective, and how purpose leads to profit growth. Finally, we’ll discuss the first steps leaders can take to align profits with purpose. Sit back, enjoy, and take heart that there is proof that, as I always say, cash flow, creativity and compassion are not mutually exclusive!
Key Takeaways:
"Hope is not a great strategy. You've actually got to define what success is going to look like." — Phil Preston
About Phil Preston: Phil Preston Business Purpose Guide Phil left a comfortable corporate career where he oversaw $50 billion of investments to help companies go beyond symbolic acts of charity and align social and environmental challenges with core and profitable business. As an independent practitioner he helps executives and leaders across all sectors navigate the transition to the new economy, and is the author of Connecting Profit With Purpose.
Connect with Phil: Website: philpreston.com.au Twitter: twitter.com/PurposePreston LinkedIn: linkedin.com/in/phil-preston Facebook: facebook.com/connectingprofitwithpurpose Instagram:: instagram.com/purposepreston Book: philpreston.com.au/book-connecting-profit-with-purpose-shared-value
Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 02 Jan 2024 | Dr. Cori Lathan: Benevolent Cyborgs and a Techno-Optimist's View on Technology | 00:39:49 | |
Benevolent cyborgs. Not a phrase you hear often these days. With all the hand-wringing and media fear-mongering about AI and new technologies, we seem to have lost the bigger vision of how technology can improve our lives. That's why today, I'm speaking with Dr. Cori Lathan, a techno-optimist who believes technology can be used to build empathy and connection. Today we discuss how Star Wars and a very creative 2nd grade teacher sparked her journey into innovation and invention, how technology is being used to build empathy and connection, why empathy makes a better design team, and the future of human-machine interaction.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We are creating the future, someone isn’t doing it for us. We can create the future we want to see. We can choose the direction it goes." — Dr. Cori Lathan
Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! About Corinna Lathan + Founder and Former Board Chair and CEO Dr. Corinna Lathan is a technology entrepreneur who has developed robots for kids with disabilities, virtual reality technology for the space station, and wearable sensors for training surgeons and soldiers. She is a global thought leader in the relationship between technology and human performance and believes in a future of benevolent cyborgs! Dr. Lathan is Co-Founder of AnthroTronix, Inc., a biomedical engineering company focused on brain health, which she led for 23 years as Board Chair. and CEO. She developed one of the first FDA-cleared digital health platforms winning a prestigious Gold Edison Award. She was named a Woman to Watch by Disruptive Women in Health Care, a Technology Pioneer, and a Young Global Leader by the World Economic Forum. She also Chaired the Forum’s Councils on Artificial Intelligence and Robotics, and Human Enhancement and Longevity. Dr. Lathan has been featured in Forbes, Time, and the New Yorker magazines and her work has led to such distinctions as MIT Technology Review Magazine’s “Top 100 World Innovators,” and one of Fast Company Magazines “Most Creative People in Business.” Dr. Lathan received her B.A. in Biopsychology and Mathematics from Swarthmore College, an M.S. in Aeronautics and Astronautics, and a Ph.D. in Neuroscience from M.I.T. Connect with Dr. Cori Lathan: AnthroTronix: www.atinc.com Twitter: twitter.com/clathan LinkedIn: linkedin.com/in/clathan Instagram: instagram.com/drcoril Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 23 Mar 2021 | Edwin Rutsch: How “Empathy Circles” Can Change the World | 00:39:45 | |
In our world with so many diametrically opposed beliefs regarding politics, or policy, or religion, or anything else, is it possible to have too much empathy? Is it possible to connect with those who believe things that appear to be drastically different from our own beliefs? My guest today, Edwin Rutsch, and I talk about how the answer to what we need is, in fact, more empathy in the culture and more support for those practicing empathy. Edwin has created and rolled out a powerful framework for harnessing empathy and getting people from all walks of life to open up, talk, and truly listen to one another with Empathy Circles. Tune in to hear his great stories of putting up empathy tents at the most heated rallies and protests and what magically happened when he did.
Key Takeaways:
"Start to build empathy where you can in your environment - in your family, in your work, or in your school.” — Edwin Rutsch
About Edwin Rutsch: Edwin Rutsch is the founding director of the Center for Building a Culture of Empathy. The center’s website, CultureOfEmpathy.com, is the internet’s most comprehensive portal for empathy-related material. It hosts many empathy-building projects including interviews with over 300 experts on the topic, trainings, and the Empathy Tent. The Tent goes to public events and offers listening, facilitated dialogue, and conflict mediation. Edwin is a world traveler, a “seeker,” a documentary filmmaker, and has worked in the computer technology field.
His focus now is on developing an online Empathy Circle Facilitation Training Course and Massive Open Online Course (MOOC). From his experience, the Empathy Circle process is the most effective gateway and first step practice for learning, practicing, and deepening empathic listening skills and mindset. The center is looking for collaborators to design and host the training.
Connect with Edwin: Center for Building a Culture of Empathy
Empathy Circle Website
Check out Edwin and an Empathy Circle in action in the documentary Trumphobia: What Both Sides Fear: trumphobiamovie.com/watch
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 17 Oct 2023 | Carol Vallone Mitchell, Ph.D: The Unspoken Crisis of Male Leadership | 00:36:07 | |
If you've been with me a minute, you know that leadership paradigms are changing. Yet it's causing an unspoken crisis for male leaders in particular. Being empathetic and showing vulnerability are not consistent with how men have been socialized or how many women leaders were advised to lead. But that ain't gonna fly anymore in today's market or with today's talent! Leaders disrupting this status quo need to be strong against the push back and show the great results. Today Carol Vallone Mitchell answers the popular question of whether women leaders are "better at" empathy than men and what role gender plays in successful collaborative leadership. We discuss how empathy is a critical trait of collaborative leaders, and she shares how leadership effectiveness has traditionally been framed in stereotypical masculine terms - and why those are no longer effective for success today.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Society teaches young men that to grow up and be successful, tney don't dare express their emotions- a lot of it is self control. And I think that's how empathy is perhaps a bit of a threat for men, because that message is still very much out there." — Carol Vallone Mitchell, Ph.D
Episode References:
About Carol Vallone Mitchell, Founding Principal, Talent Strategy Partners, Author Collaboration Code and Breaking Through "Bitch" Carol Vallone Mitchell, PH.D. has an instinct and a passion for understanding what makes people tick. This has led her to focus her career on identifying and developing leaders who will build and nurture the right workplace culture and drive results. She cofounded Talent Strategy Partners in 2001 and has brought her expertise to numerous companies, including many in the Fortune 500. Carol is the author of two books based on her research. “Collaboration Code: How Men Lead Culture Change and Nurture Tomorrow’s Leaders” and “Breaking Through ‘Bitch’- How Women Can Shatter Stereotypes and Lead Fearlessly.” She has written numerous articles featured in publications including Fast Company, Chief Learning Officer, SHRM Executive, Workspan, Thrive Global, and Forbes; and, has been featured on various radio programs and podcasts. She received her doctorate in Organizational Behavior from the University of Pennsylvania Warm weather and swimming enthusiasts, Carol and her family are "honorary residents" of Hawaii, spending much of their time-off over the last 25 years in Kona. She is an avid tennis fan and plays acoustic guitar. Connect with Carol Vallone Mitchell, Ph.D: Talent Strategy Partners LLC: tsphr.com Author Site: carolvallonemitchell.com Collaboration Code rb.gy/tjjxel Breaking Through "Bitch" amzn.to/2zmooDA LinkedIn: linkedin.com/in/carolvallonemitchell Facebook: facebook.com/collaborationcode Join the tribe, download your free guide! Discover what empathy can do for you: red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 06 Apr 2021 | Don Mamone: People First, Then Profit | 00:29:06 | |
In today’s episode, I talk to Don Mamone, whose long career in hospitality instilled in him the importance of customer service and relationship marketing. Don and his wife, Emily, run a successful photography studio based on the people first, then profit philosophy. Throughout this episode, we discuss what people first, then profit really means, and practical ways in which you can implement it in your business. We talk about redefining profit and identifying how you measure your wealth. We also talk about the importance and the value of relationship marketing, as you create, build and scale your business, and how you create unforgettable experiences for your customers.
Key Takeaways:
"When you create a brand people love, you take someone on an emotional journey and they become fully committed to you - then loyalty and championing come as second nature." — Don Mamone
About Don Mamone: Relationship Marketer, Speaker, Eduator
Twitter: twitter.com/donmamone LinkedIn: linkedin.com/in/donmamone Facebook: facebook.com/donmamone Instagram: instagram.com/donmamone People First Then Profit Podcast: peoplefirstthenprofit.com
Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 20 Jul 2021 | Heather Hiscox: The Surprising Empathy Gap in Social Impact That Hinders Change | 00:34:11 | |
When you think of empathetic organizations, you think of nonprofits and community organizations. Today, I talk with Heather Hiscox who discusses the need for those in the social impact space to embrace empathy so they can innovate, iterate, and better serve the communities they seek to benefit. We talk about how social impact organizations can apply design thinking and we tackle the mindset shift social impact leaders need to make from “creating for” to “creating with” their stakeholders. Finally we discuss how leaders of any sector can prepare for the journey of empathy and embrace vulnerability in order to understand another’s experience and find real results and lasting impact.
Key Takeaways:
“As a sector, we need to know that we don’t get a free pass. We have to check our privilege and check our perspectives.” -- Heather Hiscox
About Heather Hiscox: Founder and CEO, Pause for Change Heather is a social entrepreneur passionate about creating communities focused on assets, abilities, and abundance. Heather is Founder and CEO of Pause for Change, a company that helps nonprofit, local government, and philanthropic organizations address challenges in less time, using fewer resources, while creating deeper impact. Heather is also the Co-Creator of an online talk show, Possibility Project, that tackles issues of disruptive change in the social sector. Heather speaks at national conferences about social impact disruption and innovation, and has launched several ventures that benefit the social impact sector, connecting organizations to the training, skills, and resources needed to deepen their impact.
Connect with Heather: Pause for Change: http://www.pauseforchange.com The Possibility Project: https://www.possibilityproject.org/ Twitter: https://twitter.com/HeatherHiscox1 LinkedIn: https://www.linkedin.com/in/heather-hiscox-1a61623a/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 24 Oct 2023 | October Hot Take: Why We Need Empathy NOW | 00:13:11 | |
You may not know this, but you possess a superpower. One that helps you connect and engage with almost anyone and become a stronger leader, create a thriving culture and build business value. And the great news is, this superpower is innate to us as humans. But sometimes, for some of us, well, the power atrophies - but it can intentionally be strengthened if you know how. It's called empathy. Today Maria shares how she discovered this superpower not only to make our world better, but how it drives organizational success - and why we are called to embrace empathetic leadership right NOW in order to move forward and solve our world's complex problems together.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We cannot park our humanity at the office door. We are complex, emotional beings – and when we’re seen, heard, and valued for who we are, we thrive. And so do our organizations." — Maria Ross
Episode References:
Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 04 Oct 2022 | Emily Vernon: Are You Gathering the Right Customer Insights? | 00:48:48 | |
We, as marketers, all understand how important it is to get to know our customers. But what discipline are we bringing to that process? Do we understand the many levels of empathy we need to have for them, and how to translate those insights into the customer experience and product or service? Today, Emily Vernon, shares so much wisdom about how to look at our customers' experience. We talk about the cumulative experience and how brands can shift from being reactive to cultural moments to being more proactive. Emily shares the three altitudes of empathy - the layers at which we need to understand our customers in order to create an engaging experience. We discuss how brand experience is shifting from user-centricity to human centricity, and requires leaders to address more complex, emotional needs (yes, even in B2B!). We chat about how empathy should be viewed as a skill, not a trait. She also shares 5 empathy exercise types so you avoid seeing customer insight gathering as one-dimensional and discover which ones your brand is doing well, versus what you may be missing to get a fuller picture. Today's episode may change the way you gather customer insights from now on!
Key Takeaways:
"We bring meaning in terms of how we live, we bring meaning in terms of how we do our job. There's much more of a movement in B2B to start to look at things emotionally." — Emily Vernon
About Emily Vernon, Customer Experience Consultant an, B2B Experience Lead: Emily consults Reckitt around the end-to-end experience for B2B hygiene solutions. For more than ten years, both agency- and client-side, she has enabled brands to better engage their audiences through experience, ranging from products to service rituals, physical environments to digital platforms. She’s been honored to have worked with some of the top brands within work, travel, luxury and wellbeing including Lego, IHG, Clinique, Shimano and Converse. Collaborations with these brands and others have been featured in Highsnobiety, Hypebeast, Wallpaper*, Transform and Frame Magazine. Emily's experiences with stand-up comedy, offshore sailing and living abroad have cultivated her belief that we should always question the default. Resources Mentioned Decisive: how to Make Better Choices in Life and Work by Chip and Dan Heath The Empathy Edge podcast with Michelle Wucker: How Risk Empathy Impacts Team Performance Connect with Emily Vernon Website: https://emilyvernon.com LinkedIn: https://www.linkedin.com/in/emilygvernon/ Instagram: https://www.instagram.com/emilygv/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 20 Sep 2022 | Parissa Behnia: How Badass Leaders Convert Raw Power into Real Influence | 00:51:00 | |
What is a badass leader? According to my guest today, they're badasses who go 80MPH in a 45MPH zone but don’t always check to see if their team is strapped in or interested in going for the ride. These leaders are high value to a company but their "prickly" edges may start to diminish their value. But what if we could help those leaders embrace more empathy and channel that energy and drive into success and innovation? What is the opportunity cost of dismissing or sidelining such prickly leaders? Executive coach and advisor Parissa Behnia coaches C Suite and Senior leaders who are high will - high skill and have a growth mindset. Today, we talk about the hierarchy of prickly leadership, why many 3D leaders actually do care about the negative impact they have but are not sure how to change the dynamic; why they protect themselves so much, and how they can use her EMPATHY framework to create stronger relationships, set aside ego, and have much more influence and success.
Key Takeaways:
"The number one problem with badasses is that they're called " too much" whereas I think they're exactly what we need." — Parissa Behnia About Parissa Behnia, Executive Coach and Advisor Parissa Behnia coaches C Suite and Senior leaders who are high will - high skill and have a growth mindset. In other words, they're badasses like you who go 80MPH in a 45MPH zone but don’t always check to see if their team is strapped in or interested in going for the ride. These leaders are high value to a company but their edges may start to diminish their value.
These days, leadership is full of complexities whether you’re navigating from an audacious goal or trying to avoid that iceberg up ahead. In either case, Parissa's clients choose her because she's either sat in those seats or next to those seats often enough to know how it can feel to be alone in a crowded leadership room. She's unafraid to speak truth to power to help propel you forward.
With over 20 years of corporate, consulting, coaching, Parissa’s key strategic difference is Empathy as a strategic imperative. She’s so passionate about employing empathy in business that she’s developed the Sixense Empathy Model™.
Parissa has taught entrepreneurship seminars and is a frequent speaker on strategy, leadership and entrepreneurship. She is a Certified Professional Coach, holds a BA from Northwestern University and MBA from NYU’s Stern School of Business. References Mentioned: Empathy Edge Podcast Episode with Paul Marobella, Leading Through Crisis: https://theempathyedge.com/paul-marobella-leading-through-crisis/ Connect with Parissa Behnia Sixense Coaching: www.sixensestrategy.com Linkedin: https://www.linkedin.com/in/behnia Inconceivable Influence Coaching Program: https://bit.ly/InconceivableInfluence. A group program for leaders and aspiring leaders who want to convert their raw power into influence.
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 24 Sep 2024 | Dr. Tracy Brower: The Secret to Happiness at Work | 00:38:37 | |
Happiness seems as elusive and subjective at work as empathy. But there is a link between the two, and we're going to get into that today! My guest is Dr. Tracy Brower, a PhD sociologist studying work-life fulfillment and happiness. Today we discuss what happiness at work means, how happiness is linked to empathy, and the research around what happy workplaces experience in terms of engagement, retention, and performance. Tracy shatters the myths of happiness as a constant state. While we can't "make people happy" we can create the conditions for happiness. She shares the five measurable conditions for happiness and we discuss the Paradox of Happiness, the benefits of post-traumatic growth, the current loneliness epidemic and the role workplace cultures can play, and the two important components of what it means to thrive. Tracy offers ways you can create connections as a leader - and you'll love the conversation near the end about how leaders don't have to take on all the responsibility for this in their culture by themselves!
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"It's actually counterproductive to measure happiness by itself, and the more we think about happiness as its own end, the less likely we are to accomplish it, statistically." — Dr. Tracy Brower
Episode References:
From Our Partner: Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Dr. Tracy Brower, VP Workplace Insights, Steelcase Dr. Tracy Brower is a PhD sociologist studying work-life fulfillment and happiness. She is the author of The Secrets to Happiness at Work and Bring Work to Life. She is the vice president of workplace insights with Steelcase and a senior contributor to Forbes and Fast Company. Her work has been translated into 22 languages, and you can find her on LinkedIn, X, Instagram, or at tracybrower.com Connect with Tracy Brower: Steelcase: www.Steelcase.com Website: https://tracybrower.com/ X: https://twitter.com/TracyBrower108 LinkedIn: https://www.linkedin.com/in/tracybrowerphd/ Instagram: https://www.instagram.com/tlb108/ Book: The Secrets To Happiness at Work
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 08 Feb 2022 | Eric Dawson: When You Ask Young People How to Change the World, They Step Up and Lead! | 00:38:22 | |
This might be one of my favorite podcast interviews ever. Not just because I got to interview a dear high school friend who has positively impacted the world, but because of one word: HOPE. Today, I speak with Eric Dawson, CEO and founder of Peace First and co-founder of Rivet, about empathy for today’s young changemakers, whether younger people are more or less empathetic than prior generations, and how we can empower them to impact change in their communities and the world now, not someday off in the future. We discuss what brands need to prove to young consumers today, and how they can leverage their influence and dollars to meet their business goals while supporting and delighting young changemakers and consumers - a virtuous cycle that leads to genuine goodness and real impact.
Key Takeaways:
"It is our small acts that make a difference. Think about what are those proximal things that you can do - who and how you hire, where you send your kids to school, voting. These are the things that are going to make a difference in the future of our lives and our country. And those are the things that, at the end of the day, matter." — Eric Dawson
About Eric Dawson: Eric Dawson, CEO/Co-Founder, Rivet; Founder of Peace First Eric is CEO and Founder of RIVET, a new social impact venture that funds and amplifies youth-led social change through co-branded partnerships with leading brands and influencers. Previously, he was founder and CEO of Peace First, an organization he helped launch at 18 which now works in over 150 countries preparing young people to lead positive social action through compassion and courage. Through a digital platform Peace First provides design tools, money and mentorship for youth to imagine and implement impactful social innovations. A globally recognized expert on youth culture and movement-building, Eric received his degrees from Harvard University: a specialized B.A. in economics, sociology, philosophy, anthropology, and political science; M.Ed in human development psychology; and M.Div. in pastoral care and counseling. He is an Ashoka, Echoing Green, and Pop!Tech Fellow. Besides the odd jobs of bartending, electron microscopy, TV commercials, and serving as the driver for the author of Curious George, Eric got his professional start directing a summer camp in Boston’s public housing complexes. His book for young readers, Putting Peace First: Seven Commitments to Change the World was recently published by Viking.
Connect with Eric Dawson RIVET: https://joinrivet.org/ Peace First: https://peacefirst.org/ Twitter: https://twitter.com/peacefirstorg LinkedIn: https://www.linkedin.com/in/eric-d-dawson/ Facebook: https://www.facebook.com/PeaceFirst Instagram: https://www.instagram.com/peacefirstorg/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 03 Nov 2020 | Elisa Camahort Page: The Art of Empathy in Politics, Activism, and Media BS | 00:59:21 | |
In this episode, Maria and Elisa discuss:
Key Takeaways:
"People coalesce around a leader who dares to speak their truth and who they want to hear that from. No matter what your beliefs are, you can find your own community." — Elisa Camahort Page
About Elisa Camahort Page: Elisa Camahort Page was the Founding COO of BlogHer, Inc. She and her two co-founders took BlogHer from a grassroots phenomenon to a national women’s media brand. Through BlogHer’s community practices and her own, Elisa built community, grew a business, and championed inclusivity in words and action at the intersection of content, community, and commerce. She was responsible for BlogHer’s events line of business, P.R., thought leadership and market research practice, and the care and feeding of BlogHer’s renowned online community. After leaving BlogHer and its acquiring company in 2017, Elisa turned her attention to civic engagement and social impact, co-authoring Road Map for Revolutionaries: Resistance, Activism, and Advocacy for All, an Amazon #1 new release in Political Advocacy, and launching her commentary podcast, The Op-Ed Page with Elisa Camahort Page. Elisa has spoken on the global stage, including TEDx, Commonwealth Club, 92nd Street Y, SXSW, DENT, DLD Women, U.S. Embassy Moscow, and the headquarters of Google, GoDaddy, LinkedIn, Logitech, and Coca-Cola. Her writing has appeared in the Wall Street Journal, Fortune, Mashable, San Jose Mercury, and FoxNews.com. Elisa serves on the board of directors of the NanoSTEAM Foundation and Our Hen House. She is also an Astia Advisor and longtime member of the SXSW Interactive programming committee.
Connect with Elisa Camahort Page: Website: ElisaCP.com Book: Roadmap for Revolutionaries: Resistance, Activism, and Advocacy for All - elisacp.com/books Podcast: The Op-Ed Page Podcast, with Elisa Camahort Page - messy.fm/opedpage Twitter: twitter.com/ElisaC Instagram: instagram.com/elisacp/ Facebook: facebook.com/elisac
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Download a free guide: The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 15 Nov 2022 | Andrea Nakayama: How The Empathy Trap Impacts Healthcare - and Leadership | 00:46:26 | |
If you've ever experienced the healthcare system due to a medical emergency or a chronic illness, then you know the system is often set up to deliver cookie cutter outputs based on inputs. There is little room for "true empathy" even though many healthcare professionals want to help people. In healthcare - and in our workplaces and organizations - we tend to get empathy wrong! Empathy is not about being nice, quickly easing someone's pain or solving their problem. Empathy is about being with someone, deeply listening, and adapting based on their history, context and point of view. That's how you find root causes and effectively and collaboratively solve problems for the long term - rather than band-aiding challenges for the short term. It was a joy today to speak to functional nutritionist, Andrea Nakayama. We discuss how a personal tragedy when she was just 7 weeks pregnant led her to the work of empowering health practitioners to rethink nutrition, systems and care protocols. Andrea shares what the Empathy Trap is and why so many of us fall into it, leading to negative results. Tune in if you say you're empathetic but constantly feel anxious and overwhelmed! We discuss how to balance empathy with personal boundaries through her ART framework for patient care - which is a powerful tool for any leader in any industry. Andrea also shared her perspective on the health conversations coming out of the pandemic around mental health and wellness. I had such an epiphany in this interview about HOW we can show empathy without losing ourselves - and how to problem solve with empathy - take a listen!
Key Takeaways:
"Oftentimes, we overlap the problem and the solution, we spend five minutes on the problem and 45 minutes on the solution. And we actually have to flip that: When we spend more time in the assessment, we better understand our road to a sustainable solution." — Andrea Nakayama
About Andrea Nakayama, Functional Nutritionist: As the host of the 15-Minute Matrix Podcast and the founder of Functional Nutrition Alliance, Andrea is leading thousands of students and practitioners around the globe in a revolution to offer better solutions to the growing chronic illness epidemic. By highlighting the importance of systems biology, root cause methodology, and therapeutic partnerships, she helps historically underserved individuals reclaim ownership of their health. References Mentioned: Rhonda Manns, The Empathy Edge podcast, Design Thinking in Healthcare - and Beyond Connect with Andrea Nakayama: Website: https://andreanakayama.com FX Nutrition: https://www.fxnutrition.com/about-andrea/ LinkedIn: https://www.linkedin.com/in/andreanakayama/ Facebook: https://www.facebook.com/AndreaNakayama.page Instagram: https://www.instagram.com/andreanakayama/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 07 Mar 2023 | Dr. Gina Baleria: Empathy in Journalism and Today's Media Landscape | 00:36:42 | |
Modern media and the state of journalism today is, well…interesting. With fake news, misinformation, and clickbait - combined with more news outlets folding or being snapped up by private equity companies - it's a bit of a minefield. So I reached out to my friend Dr. Gina Baleria to help us make sense of it all. Today, Gina and I talk about the state of the journalism industry. We discuss that in addition to knowing how to write, research, and interview, journalists need intangible skills such as empathy, curiosity, community engagement, and tenacity to ensure all voices are included and authentically conveyed. We discuss how journalists balance empathy and connection with their task at hand. Gina also shares how we, as consumers, can reduce our draw to misinformation, why media plays to our emotions, and offers strategies to help us build media literacy so we consume it in a more thoughtful way to engage and see each other's humanity, rather than disconnect. Key Takeaways:
"As people are less aware of what's going on in their local community, and only see national news, studies show that lack leads to more polarization, which leads to less civic engagement, which leads to a whole host of issues." — Dr. Gina Baleria About Dr. Gina Baleria: Dr. Gina Baleria, Ed.D., is an assistant professor of digital media, media writing, podcasting, and journalism at Sonoma State University and a former broadcast and digital journalist. Her book, The Journalism Behind Journalism explores how to cultivate intangible journalistic skills, such as curiosity, empathy, tenacity, recognizing implicit biases, and writing inclusively. Gina also produces and hosts the podcast News in Context. Prior to teaching, Gina was an award-winning broadcast & digital journalist at stations including KCBS Radio, KGO TV, & KGO Radio in San Francisco; KXTV & KFBK in Sacramento; and KCAL in Los Angeles. She also helped create and manage a digital newsroom at the nonpartisan nonprofit governance organization, California Forward. Outside of work, Gina enjoys hiking, reading, and spending time with friends and family. She and her husband live in San Francisco. Connect with Gina Baleria Book: The Journalism Behind Journalism: Going Beyond the Basics to Train Effective Journalists in a Shifting Landscape (Routledge 2021) Also available on Amazon. Her podcast: News in Context - http://newsincontext.net/ Sonoma State University: https://coms.sonoma.edu/ LinkedIn: https://www.linkedin.com/in/ginabaleria/ Facebook: https://www.facebook.com/newsdawg13 Instagram: https://www.instagram.com/newsincontext/ Twitter: https://twitter.com/newsincontextsf Episode References:
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 11 Oct 2022 | Melina Palmer: What Your Employees Need But Can't Tell You | 00:49:24 | |
Change is hard, even when it's a change that makes our lives easier. Today, I speak with Melina Palmer, CEO of The Brainy Business, expert in behavioral economics for organizations around the world, and the author of What Your Employees Need and Can’t Tell You. We give you a refresher on behavioral economics and how our human brains work - especially the conscious and unconscious parts of our brains. We discuss why change is hard, even when it's a good change, and how leaders get change massively wrong. Melina will share her framework called "It's Not About the Cookie" and how it applies to any employee initiative. She also shares her top tip for those who want to have more influence at work.
Key Takeaways:
"Every conversation and initiative is a change conversation or initiative - you are either in the midst of change, in the wake of change that has already happened, or building up to the next change." — Melina Palmer
About Melina Palmer, CEO and author of What Your Employees Need and Can't Tell You Melina Palmer is the founder and CEO of The Brainy Business, which provides behavioral economics consulting to businesses of all sizes from around the world. Her podcast, The Brainy Business: Understanding the Psychology of Why People Buy, has downloads in over 170 countries and is used as a resource for teaching applied behavioral economics for many universities and businesses. Melina obtained her master’s in behavioral economics from The Chicago School of Professional Psychology. A proud member of the Global Association of Applied Behavioral Scientists, Melina has contributed research to the Association for Consumer Research, Filene Research Institute, and writes the Behavioral Economics & Business column for Inc Magazine. She teaches applied behavioral economics through the Texas A&M Human Behavior Lab. Her first book, What Your Customer Wants and Can’t Tell You, was published in May 2021 and was a finalist in two categories of the International Book Awards. Her second book, What Your Employees Need and Can’t Tell You, is out as of October 2022. Connect with Melina Palmer The Brainy Business Website: https://www.thebrainybusiness.com Twitter: https://twitter.com/thebrainybiz LinkedIn: https://www.linkedin.com/in/melinapalmer/ Facebook: https://facebook.com/thebrainybiz Instagram: https://instagram.com/thebrainybiz References Mentioned Melina Palmer on The Empathy Edge podcast, Why Your Customers Can't Tell You What They Want Special link to get your free chapter of both of Melina's books: www.thebrainybusiness.com/empathyedge
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 05 Jul 2022 | Amer Kaissi: Humbitious Leadership Equals Success | 00:35:30 | |
One of the most common myths about leadership is that arrogant, over-confident people are better leaders. Humbitious leaders shatter that myth. Research has shown that humility, when combined with ambition, can significantly improve your performance and the performance of your teams and organization. Humility is not weakness, lack of self-esteem, or low assertiveness; in fact, it is the exact opposite, since it requires strength, courage, and fierce determination. Today, Amer Kaissi defines humility and explains how to balance it with ambition for maximum success. He shares some examples of how he has helped low humility/high ambition leaders improve their success and team dynamics, and as well as high humility/low ambitious leaders gain more confident control. We discuss why humility starts with self-awareness, and then how it works in relationship to others. And Amer gives great examples of hunbitious leaders you can learn from.
Key Takeaways:
"We need to bring both high humility and high ambition. That's the only way we can have high performance in the long run." — Amer Kaissi
About Amer Kaissi , Professor and Author of Humbitious: Amer Kaissi is an-award winning Professor of Healthcare Administration at Trinity University in San Antonio. He teaches Leadership and Public Speaking. He is also an executive coach and author. His most recent book is Humbitious: The Power of Low-Ego, High-Drive Leadership. He reads at least 65 books every year. He is an avid soccer fan, he loves to run, cook and listen to 90’s hip hop music very loud in his car. He enjoys a good cappuccino, but his biggest weakness is McDonald’s French fries. He lives with his wife and two teenagers. He was born and raised in Beirut, Lebanon. Connect with Amer Kaissi: Website: https://www.amerkaissi.com/ Twitter: https://twitter.com/amerkaissi10 LinkedIn: https://www.linkedin.com/in/amer-kaissi-ph-d-38258919/ Books: https://www.amerkaissi.com/books
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 09 Sep 2020 | 5 Ways Empathy Benefits Your Bottom Line | 00:20:53 | |
In this episode, Maria discusses:
Key Takeaways:
"You have to be looking at the emotional intelligence and empathy skills of your leaders to ensure that you're getting the best work out of your employees." — Maria Ross
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 15 Jun 2021 | James Ehrlich: The Neighborhood of the Future is Here | 00:42:23 | |
Empathy is more than just how we live and interact with one another. It is also related to technology, products, and our stewardship of the environment. Today, I speak with James Ehrlich, whose extraordinary innovation in neighborhood design fits in with this empathetic style of living. James talks about his “smart neighborhood” that nourishes itself and lives in harmony with the environment to create its own sustainable and organic food sources, and uses technology to ensure everyone has the equitable resources they need to thrive. Even more than that, these neighborhoods and villages not only leverage amazing, unprecedented technology, they also redefine “community” and recreate a full story arc in a compassionate, and empathetic way.
Key Takeaways:
"We want to see communities as a full story arc. That is compassionate, empathic living." — James Ehrlich
About James Ehrlich: James Ehrlich is Founder of ReGen Villages Holding, B.V. a Stanford University spin-off company formed in the EU to realize the future of living in regenerative and resilient communities, with critical life support of organic food, clean water, renewable energy and circular nutritional flows at the neighborhood scale.
Website: ReGenVillages.com LinkedIn: linkedin.com/in/jamesehrlich
Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 03 May 2022 | Maynard Okereke: The Hip Hop M.D. Shares How to Spark Curiosity and Passion | 00:36:44 | |
What do you get when you cross hip hop, YouTube, and science education? You get my guest today, Maynard Okereke. Maynard is a science communicator best known as the Hip Hop M.D for making science fun for kids - and getting them involved in S.T.E.M. fields. Today Maynard shares his story about how he got from civil engineering to being the Hip Hop MD - and we share the crazy story of how we met more than a decade ago! He talks about what it's like to work with young people and teachers to spark curiosity and foster passion - and how those lessons can help your organization better connect with young people and attract them with a more innovative, diverse workplace. He shares how important it is to make topics fun and relatable to both kids and adults - great advice for all you team leaders and marketers out there. We dive into why innovation, especially in tech, requires play and imagination, and how we can break science's norms and stereotypes to not only encourage young people to pursue STEM fields, but encourage their natural curiosity - and hopefully spark that in adults as well.
Key Takeaways:
"We know that diversity is where it's at - in order to bring new innovations to the table, to bring new life. Technology is driven by diversity." — Maynard Okereke
About Maynard Okereke: Hip Hop M.D., Science Communicator Maynard Okereke, better known as the Hip Hop M.D., graduated from the University of Washington with a degree in Civil Engineering. He is an award winning Science Communicator, having received both the Asteroid Award for "Best Streaming Content" and the People of Change Award for his community outreach efforts. His passion for science and entertainment, along with his curiosity for new innovation has taken him through an incredible life journey. Noticing a lack of minority involvement in the S.T.E.M. fields, he created Hip Hop Science with the goal of encouraging minorities and youth to pursue more advanced career paths. His background in engineering, acting, business, and credible work within the music industry as an artist, make him uniquely qualified to engage on a wide variety of topics from an entertaining perspective. This is highly reflected in his weekly vlogs and daily social media posts which provide both humorous and informative #SciComm content.
Connect with Maynard Okereke: Website: www.HipHopScienceShow.com Twitter: https://www.twitter.com/thehiphopmd LinkedIn: https://www.linkedin.com/in/maynardokereke/ Facebook: https://www.facebook.com/hiphopscienceshow Instagram: https://www.instagram.com/hiphopscienceshow
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 15 Aug 2024 | Empathy Under Pressure: 2024 State of Workplace Empathy (Part 1) with Rae Shanahan | 00:30:46 | |
Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work. Today, I'm honored to discuss Part 1 of Businessolver's 9th annual State of Workplace Empathy study, Empathy Under Pressure, with Businessolver's chief strategy officer, Rae Shanahan. We focus on laying out the context of the mental health and workplace toxicity findings, what CEOs are currently feeling, and the stigmas and barriers to empathy in the workplace.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Stigmas create a fear-based environment, and people cannot bring their best selves if they’re in an environment of fear." — Rae Shanahan
From Our Partner: Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Rae Shanahan, Chief Strategy Officer, Businessolver Rae Shanahan is an experienced executive with a demonstrated history of working in the information technology and services industry. Known for her strong business development skills in coaching, sales, team building, and healthcare information technology and management, Rae brings a unique blend of strategic insight and empathetic leadership to the table. Her empathetic approach has been instrumental in nurturing the growth of Businessolver from a dozen employees to over 1,700. Rae understands the importance of empathy in fostering a collaborative and innovative work environment, ensuring culture is always first. This perspective has guided her efforts as the current Chief Strategy Officer at Businessolver and her previous role as CEO of Innovation Works, where she supported the incubation of new business strategies and opportunities. Her initiatives, including the launch of Businessolver's Artificial Intelligence Engine, MyChoice Accounts and the Benefits Innovation Group, are all centered on delivering delight to clients and their employees, ensuring that everyone feels valued and heard. Connect with Businessolver and Rae Shanahan: Businessolver: businessolver.com LinkedIn: linkedin.com/in/raeshanahan LinkedIn: linkedin.com/company/businessolver Twitter: @Businessolver Instagram: @Businessolver Facebook: facebook.com/bsolver Join the community and discover what empathy can do for you: red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 25 Jun 2024 | Dr. Nicole Price: From Engineer to Empathy Revolutionary | 00:44:37 | |
How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they CAN'T embrace it. It's just that they see the world and how to solve problems differently. My guest, Dr. Nicole Price believes two things: 1) everyone wants to do a good job and 2) empathetic leadership is critical to helping to leverage that desire. Today we talk about how she became an empathy revolutionary, how to open up a broader path to empathy, and why diversity doesn't work when saddled by apathy. Dr. Price shares how a traumatic event opened up her capacity to connect through emotion and better impact performance - and why she now helps others understand that those who are emotional can also be logical. We discuss how to link accountability to commitment and why her role as a translator helps logical thinkers understand they don't have an empathy deficit, but that there are multiple roads to empathy that are a better fit for the way they experience the world. To access the episode transcript, please click on the episode title at TheEmpathyEdge.com Key Takeaways:
"Engineers are taught to listen for accuracy. But when I'm trying to be empathetic, listening for accuracy is not helpful to me. I'm supposed to be listening for understanding." — Dr. Nicole Price
Episode References:
Dr. Nicole Price, CEO, Lively Paradox and author of Spark the Heart: Engineering Empathy in Your Organization Dr. Nicole Price believes two things: 1) everyone wants to do a good job 2) empathetic leadership is critical to helping to leverage that desire. She is an empathy revolutionary who teaches leaders how to build more empathy in organizations. Her clients range from manufacturing facilities to school districts. She is the author of seven books centered on being an exceptional leader—most notably Spark the Heart: Engineering Empathy in Your Organization. Connect with Dr. Nicole Price: Email: nicole@livelyparadox.com Lively Paradox: drnicoleprice.com LinkedIn: linkedin.com/in/nicoledeniseprice Facebook: facebook.com/nicole.denise.price Instagram: instagram.com/drnicoleprice Threads: threads.net/@drnicoleprice Book: Spark the Heart: Engineering Empathy in Your Organization Join the community and discover what empathy can do for you: red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 13 Jun 2023 | Dannie Lynn Fountain: Ending Checkbox Diversity | 00:40:48 | |
Is your organization guilty of checkbox diversity? You know, "Let's hire one person from a marginalized group and call it a day on our DEIB efforts?" Today's show explores how to avoid checkbox diversity and leaving out important groups in DEIB strategy to create a meaningful inclusive culture that transforms mindsets, boosts business performance, and allows people to do their best work for you. Dannie Lynn Fountain and I talk about how to avoid checkbox diversity, the importance of considering the intersectionality nuances in your DEIB efforts, why you need to strategically invest in your Employee Resource Groups if you want to make the right DEIB moves, and how remote-first companies with asynchronous communication are leading the way for inclusive cultures. You'll also hear the scary wake-up call that COVID is the largest mass disabling event of our time and that potentially one in two people will have some sort of disability that companies must accommodate if they want to attract and more importantly retain the best talent out there.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"If you say the current working environment accommodates the extroverted, outgoing, or high-functioning individual, that really puts the word ‘accommodate’ into perspective. Because that's the reality." — Dannie Lynn Fountain
Episode References:
About Dannie Lynn Fountain, Staffer at Google: #IamRemarkable Global Inclusion Lead, Author, Keynote Speaker Dannie Lynn Fountain is a passionate storyteller who helps companies focus on people. By day, she’s a staffer at Google hiring the world’s most talented software engineers and by night she supports clients and brands with HR-focused diversity, equity, and inclusion strategies. She’s also a multi-passionate human - beyond working in HR, Dannie Lynn is a five-time author, licensed IRS Enrolled Agent, and founder of the #sidehustlegal movement. She has been interviewed or quoted in the New York Times, Harvard Business Review, Forbes, Bustle, Bloomberg, Business Insider, Cosmopolitan, Digiday, The Everygirl, Girlboss, and more. Dannie Lynn’s most recent book is Ending Checkbox Diversity, published October 2022. Connect with Dannie Lynn Fountain: Website: https://www.danniefountain.com Twitter: https://twitter.com/dannielynnfount LinkedIn: https://www.linkedin.com/in/dannielynnfountain/ Instagram: https://www.instagram.com/dannielynnfountain/ Substack: www.livros.substack.com: bookish content / books Dannie’s read / etc Book: Ending Checkbox Diversity www.checkboxdiversity.com HBR Article: https://hbr.org/2023/01/should-you-disclose-an-invisible-marginalized-identity-at-work
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 22 Sep 2020 | Cory Custer: How a Compassionate Culture Leads to Success | 00:40:25 | |
In this episode, Maria and Cory discuss:
Key Takeaways:
"In a compassionate environment, in a compassionate workplace, you're free to show up as a whole human and then the expectation is that this is how we're going to relate to each other as human beings with all of the messiness that comes with that." — Cory Custer
About Cory Custer: Cory leads the Mindfulness-based Emotional and Social Intelligence (MESI) program at Brighton Jones (and may very well be the world’s first Director of Compassion). MESI is designed to help people become wiser and more compassionate through training in mindfulness, self-awareness, empathy, and compassion. Cory also leads MESI workshops for Brighton Jones clients and well as local non-profits, and he teaches a course in Compassionate Leadership at Washington State University as an adjunction faculty member. Before joining Brighton Jones in 2015, Cory spent over 15 years in various leadership roles within the wealth management industry and then several years as an independent leadership coach and organizational development consultant. He holds an MBA in wealth management and an MA in organizational leadership. Cory lives in Seattle with his wife and two children.
Connect with Cory Custer: LinkedIn: Cory D. Custer Website: BrightonJones.com More on MESI: BrightonJones.com/MESI
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 06 Jul 2021 | Lisa McLeod: Selling with Noble Purpose to Win | 00:39:54 | |
Being a purpose driven organization is not just a nice-to-have, it actually leads to more revenue, higher performing teams, and better engagement and retention. When salespeople are able to reframe their thinking from how to simply “close more deals” to how they can improve a customer’s life, they find more success and more satisfaction and happiness in their work. In my conversation today with sales expert and author Lisa McLeod, we talk about why teams with a purpose beyond just “the money” actually make more money, how empathy makes you an assertive (not aggressive) salesperson, and articulating your purpose. Listen in for an exciting episode and you’ll discover the one game-changing question that will make you more engaging to your customers.
Key Takeaways:
"Your purpose should define the impact that you want to have on customers." — Lisa McLeod
About Lisa McLeod: Lisa McLeod is the global expert on purpose-driven business. She is the author of five books, including her bestseller: Selling with Noble Purpose: How to Drive Revenue and Do Work That Makes You Proud. Lisa helps leaders around the world increase competitive differentiation and emotional engagement. She works with teams at organizations like Salesforce, Cisco, Roche, Volvo, and Dave & Busters.
Connect with Lisa McLeod: Website: https://www.mcleodandmore.com/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 28 Jan 2025 | Elizabeth Lotardo: Leading Yourself Despite Imperfect Bosses and Annoying Cultures | 00:38:06 | |
What do you do when striving to be a more human-centered leader or colleague, trying to advance your career, build your skills, and make a difference, and you're stuck with an imperfect leader, dysfunctional culture, or too much work? You start by leading yourself! Today, Elizabeth Lotardo and I discuss making the most of a job that’s not your dream job. Elizabeth shares why management is harder than it was 10-20 years ago, and how to work best with imperfect bosses of all kinds. We touch on how to advocate for yourself with empathy. She shares talk tracks and mindset shifts to help you navigate how you can influence controlling the controllable and put yourself back in the driver's seat. She also shares a 10-second Jedi mind trick to shift complaining employees into accountable problem solvers!
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"If you are working for a human being, you’re working for an imperfect boss." — Elizabeth Lotardo
Episode References: Elizabeth's HBR Articles:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today. About Elizabeth Lotardo: VP, McLeod and More and Author, Leading Yourself Elizabeth Lotardo is a consultant, writer, and online instructor who helps organizations drive emotional engagement. Her new book, Leading Yourself: Find More Joy, Meaning, and Opportunities in the Job You Already Have has been called a refreshingly candid playbook that helps you create a work experience worth loving, right now. With an undergraduate degree in advertising from Boston University and a Master’s in Industrial and Organizational Psychology, Elizabeth works with senior leaders, frontline managers, and entry-level teammates to create more purpose-driven work experiences. Her clients include Salesforce, DraftKings, Hilton, and numerous Berkshire Hathaway organizations. She is also a popular LinkedIn Learning instructor. Elizabeth writes for Harvard Business Review and her work has been featured in The Wall Street Journal and NPR. Connect with Elizabeth: McLeod & More: mcleodandmore.com Personal Website: elizabethlotardo.com LinkedIn: linkedin.com/in/elizabethlotardo
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 14 Mar 2023 | Tiffany Dufu: Elevating Women Through Support, Connection, and Accountability | 00:43:27 | |
How can we elevate women by connecting and engaging with each other and holding ourselves accountable to our intentions? How can companies who want to attract and retain top talent do the same? I had a great time talking with my guest today, Tiffany Dufu, about her mission to support and elevate women. Tiffany shares her personal story and the mantra her mother used to tell her every day that she hopes to whisper into other women's ears. We discuss The Cru's mission and business model - and how they help women and companies achieve success through support, connection, and accountability. We also talk about why connection is so important to achieving goals (what The Cru calls intentions) and why empathy ensures successful engagement. Tiffany shares how the pandemic has affected women's career goals and why employers and leaders need to understand this new reality and respond accordingly. And she shares 3 tips for connecting across diverse backgrounds that could transform the way your teams get work done.
Key Takeaways:
"We are the most powerful change agents in our own journey." — Tiffany Dufu
About Tiffany Dufu, Founder & CEO, The Cru Tiffany Dufu is founder and CEO of The Cru. Their algorithm matches circles of women who collaborate to meet their personal and professional goals. She’s also the author of the bestselling book Drop the Ball: Achieving More by Doing Less. According to foreword contributor Gloria Steinem, Drop the Ball is “important, path-breaking, intimate and brave.” Named to Entrepreneur's 100 Powerful Women and Fast Company’s League of Extraordinary Women, Tiffany has raised nearly $20 million toward the cause of women and girls. She was a launch team member to Lean In and was Chief Leadership Officer to Levo, one of the fastest-growing millennial professional networks. Prior to that, Tiffany served as President of The White House Project, as a Major Gifts Officer at Simmons University, and as Associate Director of Development at Seattle Girls’ School. Tiffany is a member of Women’s Forum New York, Delta Sigma Theta, Sorority, Inc., and is a Lifetime Girl Scout. She serves on the board of Girls Who Code and Simmons University and lives in New York City with her husband and two children.
References Mentioned: The Empathy Edge podcast, Rhonda George-Denniston: Why Betting on Your People Leads to Market Domination - https://theempathyedge.com/rhonda-george-denniston-why-betting-on-your-people-leads-to-market-domination/
Connect with Tiffany Dufu The Cru: https://www.thecru.com Website: https://tiffanydufu.com/ Instagram: https://www.instagram.com/tdufu Book - Drop the Ball: Achieving More by Doing Less: https://www.tiffanydufu.com/books
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 23 Jan 2024 | Mara Glatzel: Why it's Essential for High-Performers to Be "Needy" | 00:47:33 | |
"You're so needy" - We say that like it's an insult sometimes, but yes, yes you are needy. Because you're human! And until we can learn to identify our needs, find the words to articulate them, and adjust our schedules and interactions on any given day to accommodate them, we are doomed to burn out and be more unproductive than we ever thought possible. My guest today is Mara Glatzel, author of Needy: How to Advocate For Your Needs and Claim Your Sovereignty. Today we discuss how high-achievers can identify and honor our own needs and how it helps us show up in the workplace as more empathetic leaders and better able to respond and perform iin healthy, creative ways. And how you can identify, center, and advocate for your needs in a world or workplace that is not aligned with your values Mara shares one way to be kind and generous to ourselves every day and talks about moving your relationship with yourself from a place of self-abandonment to self-partnership. Finally, we tackle how to balance your needs while avoiding selfishness - which is kind of a trick question, as you'll learn!
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"You are the vessel for everything you do. All of your work comes through you. If you’re not in good working order, that automatically impacts the work that you’re doing." — Mara Glatzel
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! About Mara Glatzel, Writer, Teacher + Podcast Host Mara Glatzel, MSW (she/her) is an author, intuitive coach, and podcast host who helps humans stop abandoning themselves and start reclaiming their humanity through embracing their needs and honoring their natural energy rhythms. Her superpower is saying what you need to hear when you need to hear it and she is here to help you believe in yourself as much as she believes in you. Find out more at MaraGlatzel.com. Connect with Mara Glatzel: Website: https://www.maraglatzel.com/ Facebook: https://www.facebook.com/maraglatzel/ Instagram: https://www.instagram.com/maraglatzel/ Book: Needy: How to Advocate For Your Needs and Claim Your Sovereignty https://www.maraglatzel.com/book/ Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 19 Oct 2021 | Sherianna Boyle: Why You Need an Emotional Detox | 00:31:22 | |
It’s not healthy that we have numbed our feelings so much as a society simply because we can’t process them. This shows up in so many different negative ways, but actually impacts our business success. My guest today is on a mission to get millions of people feeling again and we’ll talk about the impact to your team’s success, your company’s ability to innovate and your capacity to operate at peak potential. Today, Sherianna Boyle and I discuss what an emotional detox is and why leaders and teams need it, how emotions can support, not detract from, your business success, and why emotions are not getting you off track - it’s your reactions to them.
Key Takeaways:
"If you really want to know the talent, strength, and possibilities in the people around you, and you want them to be able to tap into it themselves, then emotions are a huge part of the equation." — Sherianna Boyle
About Sherianna Boyle Emotional Detox Coach, Speaker, Author: Sherianna Boyle, International Emotional Detox Coach, speaker, trainer and author Sherianna Boyle is an international, Emotional Detox Coach®, author of nice books, including her most recent Emotional Detox NOW. She has a Masters in Education as well as a Certificate of Advanced Graduate Study in School Psychology from the University of Massachusetts, Boston. Sherianna has been featured in over eighty-five articles, and a featured presenter for renowned organizations such as: PESI® Behavioral and Mental Health Education, Kripalu Health & Yoga Center, 1440 Multiversity University, and more. Her book, The Four Gifts of Anxiety, was endorsed by the National Association of Mental Health. She is an adjunct Psychology Professor and founder of Emotional Detox Coaching® servicing clients (of all ages, backgrounds, and abilities) virtually worldwide. She is the co-founder of CLEANSElife.com, which features her CLEANSE Yoga® virtual video collection, Emotional Detox courses and Corporate Wellness. Sherianna is a featured expert on Simple Habit App, and host of Emotional Detox Radio Show on Healthylife.net. She is married to her hometown hubby, KB raising three daughters, living her best CLEANSElife!
Connect with Sherianna: Website: https://sheriannaboyle.com/ Twitter: https://twitter.com/SheriannaBoyle LinkedIn: https://www.linkedin.com/in/sheriannaboyle/ Facebook: https://www.facebook.com/SheriannaBoyle Instagram: https://www.instagram.com/sherianna.boyle/?hl=en
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 15 Mar 2022 | Charna Cassell: Recognizing and Regulating Trauma at Work - Yours and Others | 00:46:11 | |
In order to be the best leader you can be, you have to be present and attuned to what your teams are going through. That requires regulating ourselves and our own emotions. Things get even stickier when you throw trauma into the mix. You get triggered, or they get triggered, and ultimately nobody wins. But how do you recognize trauma in the workplace? And what can you do to ensure you create a safe environment where everyone can contribute and collaborate effectively? My guest, Charna Cassell, is an LMFT and a Certified Embodied Leadership Coach. Today we talk about her fascinating work with leaders and trauma survivors and how essential mindfulness, internal work, and consciousness are in being a congruent leader and communicator. We also share how you can recognize trauma in others and respond effectively. You'll hear about the Window of Tolerance and why expanding yours as a leader enables you to more compassionately navigate traumatic situations with others.
Key Takeaways:
"Your own ability to feel your own emotions is directly correlated with how much capacity you have to be with other people's experience." — Charna Cassell
About Charna Cassell: Charna Cassell: LMFT and Master Somatic Coach Charna Cassell, an LMFT and a Certified Embodied Leadership Coach, helps people heal and find pleasure in their bodies. For over two decades, she worked as a sex educator and sex toy clerk at Good Vibrations located in San Francisco. Then, as a Master Somatic Coach and bodyworker, and now, a trauma-trained psychotherapist. Outside of private practice, she teaches sexuality education classes, leads body wisdom workshops, and offers trauma and resilience training in a variety of institutions, nonprofits, and therapeutic settings. As the host of LaidOPEN Podcast, Charna shares her own story, answers your questions, and offers practical exercises. She has conversations with inspirational survivors, trailblazers, and people just like you. Her guests are experts and authors in the field of somatics, trauma, healing modalities, mindfulness, and the arts. Charna’s work and expertise have been featured in Oprah magazine, TeenVogue.com, InStyle.com, Psychcentral.com, and Askmen.com. Currently, Charna’s focused on writing her book, The Authentic Yes: A Guide to Passionate Living After Sexual Trauma. Charna is in private practice in Oakland, California. Connect with Charna Cassell: Websites: www.passionatelife.org and www.charnacassell.com. Instagram: https://www.instagram.com/laidopenpodcast/ Facebook: https://www.facebook.com/laidopenpodcast Facebook: https://www.facebook.com/charna.cassell LinkedIn: https://www.linkedin.com/in/charnacassell/ Laid Open Podcast: @laidopenpodcast - https://www.laidopenpodcast.com
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 19 Mar 2024 | Charles Gellman: Take Your Meds! AI-Assisted Robotics Improves Home Health Care | 00:30:37 | |
My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in Clinical Informatics, an accomplished speaker, and one of the top voices on AI-assisted robotics, digital health, and the impact on care. Today, he shares his personal story and shocking statistics on the big and costly problem of inaccurate home health care. We discuss how AI-assisted robotics can impact emotional well-being and why empathy is not going away because of all this new technology. We even take a detour and talk about how to ensure that leaders who succeed passionate founders possess the same empathy for customers and commitment to purpose. Finally, we discuss the importance of empathy to understand both providers and patients and help them alter behaviors to improve health outcomes.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"One out of four patients in the US have chronic care diseases. More than 10% of the population have some type of caregiver responsibilities. We have a health care system, where we are solely dependent on people at home to care for themselves. How is that working out for us?" — Charles Gellman
Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! About Charles Gellman, CEO, HiDO Health: Charles Gellman, MSHI is the CEO & Co-founder of HiDO Health, where AI-assisted robotics will alter the future of medicine and healthcare. An outgoing data scientist with a Masters in Clinical Informatics, he is also an accomplished speaker with 100+ podcast interviews scheduled for 2023 from notable university professors, leading researchers, and forward-thinking podcast hosts. NIH-funded research in collaboration with Stanford and Rush Universities. He is one of the top voices on AI-assisted robotics, digital health, and its impact on care. Charles was recently featured in a full feature documentary, "AI Robotics... The HiDO Story." He publishes his analyses regularly in the newsletter, "The Future of Care." He is a former advisor for StartXMed and has worked in various executive roles at Startups as well as Fortune 500 companies. He received an MSHI degree from University of California at Davis, Medical School. Connect with Charles Gellman: HiDO Health: https://www.hidohealth.com LinkedIn: https://www.linkedin.com/in/mshicgellman/ HiDO Summary Video: https://www.youtube.com/watch?v=ljnFImTNpwg Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 21 Mar 2023 | March Hot Take: Leaders, Do You Understand the Assignment? | 00:10:15 | |
Leaders today need to understand the assignment. And it's no longer about telling people what to do like a ruler from on high, filling out paperwork, or even getting a cushy office. Unless your WFH space is decked out and super-glam. So I ask you: Do you fully understand the assignment….or are you working off an outdated model of the skills you need to be a successful leader?
Key Takeaways:
"You are absolutely required to inspire, listen, empathize, develop, collaborate, and foster trust. And yes, deliver results." — Maria Ross
References: Check out my newest digital workshop, How to Grow Your Business With an Empathetic Brand Statement. Perfect for marketers, business owners, entrepreneurs, PR and design professionals, coaches, and consultants! Gianna Driver: The Link Between Diversity, Inclusion, and Performance Rhonda George-Dinniston: Why Betting On Your People Leads to Market Domination February Hot Take: Why Can't We Do Business With Love? Lisen Stromberg: What Modern Leaders Need to Compete and Succeed in the 21st Century Amer Kaissi: Humbitious Leadership
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 02 Nov 2021 | Sara Dean: What Moms and Caregivers Need from the Workplace | 00:45:03 | |
Caregivers in general, be they moms, dads or those caring for elder parents, are struggling at work right now in very specific ways. What can workplaces do to support them and see things from their point of view? Empathy combined with action will ensure you don’t lose top talent, but instead enable them to thrive and help your company succeed.
Key Takeaways:
"We are all caretaking in really big ways right now. It ‘s important that we recognize the toll that it takes, and then create space for everyone's ‘One disappointment away from breaking.’" — Sara Dean
About Sara Dean, Creator and Host, Shameless Mom Academy Podcast Sara Dean is a mindset, business and leadership coach. She is also the creator and host of the Shameless Mom Academy Podcast, a top rated podcast with almost 4 million downloads. Sara’s biggest passion is helping women own their space. After enduring her own identity crisis following the birth of her son, Sara took her background in psychology/health/ wellness and rebuilt her identity, one step at a time. Sara motivates and inspires women to stop shrinking and start shining. She is on a mission to inspire women and moms, in particular, to live bigger, bolder, braver #everydamnday. Sara serves women through her podcast, her thriving Momentum Mamas membership community, her Tenacious Mamas business & leadership mastermind and her annual event, Shameless Mom Con (coming this spring!) When she’s not supporting Shameless Moms, you’ll find Sara with her husband and 8 year old son - building Legos and pretending to understand Minecraft.
Connect with Sara Dean: LinkedIn: https://www.linkedin.com/in/shamelessmom/ Facebook: https://www.facebook.com/groups/115233012688776 Instagram: https://www.instagram.com/shamelessmomacademy/ Podcast: https://shamelessmom.com/
THANK YOU TO THIS EPISODE’S SPONSOR: HOPE TIMBERLAKE Our guest today is all about helping women shine. But lots of you may feel like you don’t have a voice at work. While I’ve never been told I have a problem speaking up, the truth is that even as an extrovert, I’ve had moments of fear and discomfort in expressing myself. Maybe I was too junior, or the only whatever in the room, or had an unpopular opinion. We can all relate to those times. Sometimes it doesn’t matter if you follow the rules, complete assignments, or feel comfortable when you’re prepared.When it comes time to contribute, maybe you lose focus or get interrupted. Or like me, you fly off course and start rambling! Or maybe people overtly intimidating you, making you feel like you don’t have a voice. I want you to know: You have a lot to contribute and your workplace - heck, the WORLD- needs your input. Studies show that diverse viewpoints make for smarter and more successful business decisions. One way to find your voice is to check out Speak Up, Dammit! How to Quiet Your Fears, Polish Your Presence and Share Your Voice, the newest book by Hope TImberlake. Hope is a speaker, trainer and author who focuses on leadership communication. She’s passionate about persuasive messaging, executive presence, and elevating the voices of women and those underrepresented in leadership.
This book is for you if you have a hard time sharing your ideas when:
In Speak Up, Dammit! you’ll find inspirational stories, critical tools, lessons,and exercises that will help you, at any level, overcome obstacles and share your voice at work. . Hope’s philosophy is focused on empathy. We have so many self critical thoughts inside our heads, and if you take that energy and push it outward, you’l be able to meet your listeners where they are. Have the impact you’ve always wanted to have. Buy the book today at www.HopeTimberlake.com or at your favorite bookseller. And if you want to help your teams confidently share their voices, get a seat at the table, and sound credible, please visit www.HopeTimberlake.com and click on the Speaking tab to learn more about what Hope can deliver to your team. The world needs what you have to offer. Speak now, and don’t forever hold your peace!
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 18 Jan 2022 | Woodson Martin: Balancing Corporate Success with Humanitarian Work | 00:34:33 | |
Do you have to choose between a successful corporate career and humanitarian work? Or can they live in harmony? Today’s guest proves that you can not only do both, but that you can engage your team and such work can make you a better, more empathetic leader! It’s a beautiful cycle and one I’m thrilled to talk about with Woodson Martin. Today, Woodson shares how he achieves that balance, and offers advice on how you can do both as well. We talk about how his community work has benefited him as a leader, helped engage his team, and how he bounces back and forth between these different worlds. He also shares great stories about how his tech teams have been able to use their unique talents to solve non-profit challenges, hopefully sparking some ideas for you!
Key Takeaways:
"Do not underestimate the power of giving back and developing a corporate commitment to do that." — Woodson Martin
About Woodson Martin: Woodson Martin + EVP & GM, Salesforce AppExchange Woodson has been with Salesforce for over 15 years, and has had the opportunity to wear many hats in roles ranging from marketing, including serving as CMO of Marketing Cloud, to recruiting. Prior to his current role, Woodson was GM of Salesforce IoT. Woodson also spent nine years at Business Objects, where he led the purchase and implementation of Salesforce as their CRM system in the early 2000s and got hooked on the potential of the cloud. Woodson balances and blends his work at Salesforce with community service through several non-profit organizations focused on humanitarian and legal assistance for people seeking asylum in the United States.
Connect with Woodson: Twitter: https://twitter.com/woodson_martin LinkedIn: https://www.linkedin.com/in/woodsonmartin/ Sales Force: www.salesforce.com AppExchange: www.appexchange.com Team Brownsville: www.teambrownsville.org Mobile Pathways: www.mobilepathways.org
FROM OUR EPISODE SPONSOR: VAST INSTITUTE Our guest today will be talking all about how you can balance corporate success with being a humanitarian leader. Business professionals listen up! The world needs more “conscious” leaders and the great news is that operating in this way is goodness for all parties involved: you as a leader, your team, your organization -and yes, the world! Purchase Kindling the Flame: The Art and Science of Cognitive Replenishment Learn more about VAST Institute and their leadership programs and resources:
Connect with VAST: Twitter: https://twitter.com/vastmatters LinkedIn: https://www.linkedin.com/company/vast-institute/ Facebook: https://www.facebook.com/LeadershipGenius Instagram: https://www.instagram.com/vastinstitute/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 27 Sep 2022 | Lisen Stromberg: What Modern Leaders and Cultures Need to Succeed in the 21st Century | 00:40:08 | |
Leadership has changed in the last few years, and it can be disorienting for leaders who've subscribed to and succeeded with the old narratives about good leadership. Companies and their leaders need to reframe their cultures to meet the new world of work in the 21st century. It's more than just being nice or being a "cool" boss or giving everyone free lunch. It requires deep and honest self-assessment and a growth mindset to shore up those necessary skills. My guest today, Lisen Stromberg, tells us what skills are required for modern leaders to be successful and how cultures can transform for maximum success. We discuss where existing leadership and culture paradigms came from and how they have changed, what skills modern leaders require for success, outlined in Prismwork's HEARTI model, and Lisen also shares her research project on men and male leaders in the workplace that they are doing in partnership with the W. K. Kellogg Foundation. Men and male-identifying leaders, you're invited to take the survey linked in the show notes to share your experience.
Key Takeaways:
"Culture is the competitive advantage. If you don't know how your culture is operating, and don't have a North Star of where you want to go, you're not going to win. You're going to lose in the war for talent, profits, investors…in the war for all." — Lisen Stromberg
About Lisen Stromberg, CEO and Co-founder, Prismwork Lisen Stromberg is CEO and Co-Founder of PrismWork, a culture transformation and leadership development consultancy. She is a highly sought-after speaker and thought leader on the future of work. Her book, Work Pause Thrive: How to Pause for Parenthood Without Killing Your Career, covers how highly achieving women have navigated the work/life integration issue by crafting nonlinear careers. Connect with Lisen Stromberg PrismWork: https://prismwork.com Twitter: https://twitter.com/LisenStromberg LinkedIn: https://www.linkedin.com/in/lisenstromberg/ Instagram: https://www.instagram.com/lisenstromberg/ References Mentioned Men and male-identifying knowledge workers, any level: Please take Prismwork's and W. K. Kellogg Foundation's research survey on men in the workplace. Your input is invaluable to the research: www.menatworkresearch.com Primswork's HEARTI Quotient inclusive leadership assessment for the 21st Century: HEARTI stands for Humility, EMPATHY, Accountability, Resiliency, Transparency, and Inclusivity. It is built on assessments with hundreds of leaders across numerous industries as well as extensive research on modern leadership competencies. Re:Work, Understand Team Effectiveness. Info on Google's Project Aristotle. What is Psychological Safety? Google's checklist to ensure psychological safety Josh Lev: The Top Global Expert for Modern Dads at Work Rebecca Friese The Empathy Edge interview: How to Build a Good Culture Josh Levine The Empathy Edge interview: Building an Empathetic Culture Susan Hunt Stevens, The Empathy Edge interview: The ROI of Psychological Safety
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 10 Dec 2024 | Molly McGrath: Fix My Employee! No, Fix My Boss! | 00:37:45 | |
No matter what side of the aisle you fall on - employee or leader - you may have uttered these words, "Why can't I just fix them?!" Building strong relationships either way is both an employee AND a leader responsibility because empathy must flow both ways. Today, I talk with Molly McGrath. She reveals some biases that leaders can break free from to be more effective, how to merge the perspectives of boss and employees to better understand each other, and you'll love her actionable tips and examples on how you can initiate healthy communication, build trust, and create a more positive and high-performing environment with less drama and more impact. We also talk about the importance of re-dating and re-committing with your employees on a regular basis!
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"You have to re-date your employees and re-enroll (your employees) every single day." — Molly McGrath
Episode References:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today. About Molly McGrath: Molly McGrath is the Founder and CEO of Hiring & Empowering Solutions and the author of Amazon's top #1 Best Seller: Fix My Boss: The Simple Plan to Cultivate Respect, Risk Courageous Conversations, and Increase the Bottom Line. She is also host of the Hire and Empower podcast. Molly is a thought leader with 27 years of experience in the CEO space. Since the late nineties, She has coached, consulted, and directed presidents and founders of national organizations and over 4,500 law firms in executive-level leadership, continuous improvement, and team empowerment initiatives to infiltrate new markets, leverage partner ecosystems, and produce profitability. Molly has 27 years of specific skill set experience in legal marketing, fractional CEO roles, conversation intelligence coaching, team development & empowerment, intrapreneur talent acquisition, Kaizen leadership, root cause analysis, revenue mapping, and action-based project management. Connect with Molly: Hiring & Empowering Solutions: hiringandempowering.com Instagram: instagram.com/hiringandempowering Fix My Boss: The Simple Plan to Cultivate Respect, Risk Courageous Conversations, and Increase the Bottom Line: amazon.com/dp/1636801765 Hire and Empower With Molly McGrath podcast: podcasts.apple.com/us/podcast/id1460184599
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 16 Jul 2024 | Barbara Huelat: Empathy for Dementia Caregivers and Effective Interventions | 00:35:47 | |
According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the development of medical breakthroughs. Today, you'll learn why dementia is not a disease, but a symptom, and what caregivers go through, experience, and need - especially from their managers and workplace colleagues. I talk with Barbara J. Huelat about what dementia is, how emotional interventions are more effective than cognitive ones, and how to create more healing environments in hospitals and workspaces. You’ll gain empathy for your colleagues who are dementia caregivers, as Barbara shares her personal experience caring for her mother and husband, and she talks about what workplaces can do to better support caregivers in the office to help them continue to perform and do their best work.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Be understanding of what they're going through. There's a very large emotional drain on the person. The caregiver is often considered the second patient as their health risks skyrocket while taking care because it’s long-term chronic stress that doesn’t go away like acute stress." — Barbara Huelat About Barbara J. Hiuelat Barbara J. Huelat is a prominent Human Centric Healthcare Designer, author, and speaker. She has created healing environments and solved health challenges for more than 300 healthcare organizations and serves as a healing environment consultant to healthcare facilities, product manufacturers, academia, institutions, and the architectural design community. By placing humanity at the core, her pioneering mindset proves that human-centric designs impact healing, improve the human experience, affect health outcomes, and are cost-effective. Ms. Huelat’s latest work, Taming the Chaos of Dementia: A Caregiver's Guide to Interventions that Make a Difference, provides a compassionate and insightful guide to those facing the tumultuous journey of dementia, offering solace, support, and practical strategies to navigate this challenging path. Currently, she shares human-centric designs globally via lecturers at international conferences, universities, and organizations and through research collaborations with government agencies and universities, contributing to white papers and research articles. Always fascinated with the beauty of science and the science of design, she believes human-centric design experiences can mitigate human misery. Connect with Barbara Huelat Website: barbarahuelat.com LinkedIn: linkedin.com/in/barbara-huelat-fasid-aahid-edac-89061213 Facebook: facebook.com/barbarajhuelat Instagram: instagram.com/bhuelat Book: Taming the Chaos of Dementia: A Caregiver's Guide to 9 Interventions that Make a Difference Join the community and discover what empathy can do for you: red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 19 Sep 2024 | Empathy Under Pressure: 2024 State of Workplace Empathy (Part 2) with Rae Shanahan | 00:35:31 | |
Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work. In today's episode, Part 2, A Gameplan for Putting Empathy into Action, Rae Shanahan and I focus on why empathy is hard to achieve when everyone thinks it's a good idea. We give examples of empathetic leadership - and behaviors that are the opposite of empathy. We dive into a study theme of accountability and the false belief that empathy and accountability are opposites. Rae shares what empathetic culture does for your organization, and gives examples of what employees deem to be empathetic company benefits. Finally, we revisit the three pillars Businesssolver discovered in their research and how to take action on each one.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We are not a one-size-fits-all organization. Employees have different needs and different definitions of benefits depending on where they are in their life cycle." — Rae Shanahan Episode References:
From Our Partner: Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Rae Shanahan, Chief Strategy Officer, Businessolver Rae Shanahan is an experienced executive with a demonstrated history of working in the information technology and services industry. Known for her strong business development skills in coaching, sales, team building, and healthcare information technology and management, Rae brings a unique blend of strategic insight and empathetic leadership to the table. Her empathetic approach has been instrumental in nurturing the growth of Businessolver from 12 employees to over 1,700. Rae understands the importance of empathy in fostering a collaborative and innovative work environment, ensuring culture is always first. This perspective has guided her efforts as the current Chief Strategy Officer at Businessolver and her previous role as CEO of Innovation Works, where she supported the incubation of new business strategies and opportunities. Her initiatives, including the launch of Businessolver's Artificial Intelligence Engine, MyChoice Accounts and the Benefits Innovation Group, are all centered on delivering delight to clients and their employees, ensuring that everyone feels valued and heard. Connect with Businessolver & Rae Shanahan: Website: businessolver.com LinkedIn: linkedin.com/in/raeshanahan LinkedIn: linkedin.com/company/businessolver Instagram: @Businessolver Facebook: facebook.com/bsolver
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 18 Oct 2022 | Hot Take: Why Change is Hard - and How to Transform Despite the Pain | 00:10:56 | |
Today, Maria is not messing around! Learn why change is hard, even when it's a good thing, and what you can do to break free of past habits. When infusing more empathy into your leadership, culture, or brand, you may face internal or external resistance - but that has nothing to do with whether you are going in the right direction or not. It's a sign of transformation. Hear how our brains work and why it is so painful to learn new skills and habits even when they benefit us. She shares what her brain injury recovery taught her about building new skills and strategies to get to success, how adapting to change is like learning to drive, and why the status quo is just easier on our brains. You'll leave this episode fired up to evolve your leadership style and bring your organizations along with you to adapt and thrive in the modern business era.
Key Takeaways:
"If logic were enough, we would all embrace positive change with open arms." — Maria Ross References Mentioned: The Empathy Edge Podcast, Episode 117 with Melina Palmer, What Your Employees Need But Can't Tell You The Empathy Edge Podcast Episode 77 with Melina Palmer, Why Your Customers Can't Tell You What They Want
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 12 Sep 2023 | Teri Schmidt: Empathy-Infused Team Building for Lasting Impact | 00:34:08 | |
When I say "team-building" or corporate training, do you say….ugh! Maybe you imagine sitting in a windowless conference room, or enduring an interminable video call that takes you away from the pile of work you need to get done - without offering anything of lasting value? There's a better way. And yes, it involves empathy as the key ingredient for turning a team-building event from a one-off transactional experience into a transformative one. Today, Terri Schmidt and I discuss where most well-intentioned team building goes wrong, how serving others primes your brain to learn new skills, how you can intentionally combine connection, professional development and meaning to get more ROI for your team building efforts - as well as engage and retain Gen Z talent. We have a great discussion on how to build trust and connection in a remote or hybrid workplace - including how she blew my mind with her observation of how we have always interacted with screens in the past and why our struggle to connect over screens now just requires some upskilling and re-learning!
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We infuse empathy in many different ways. We want to make sure that the team is actually connecting in a way that will impact their performance when they get back to the job." — Teri Schmidt
Episode References:
About Teri Schmidt, Director, Stronger to Serve Coaching & Teambuilding Teri uses her 20+ years of experience in coaching, leadership, and performance improvement to seamlessly integrate teambuilding, leadership development, and community service. Her workshops and coaching cultivate empowered individuals, cohesive teams, and impactful contributions to society. Teri hosts the Strong Leaders Serve podcast inspiring leaders to make their workplaces more compassionate and just through their leadership, without burning out. She is an Ironman triathlete and loves to be in nature backpacking, camping, and doing some occasional rock climbing. She currently lives outside of Dallas with her three favorite people, her husband Jeff and her two teenage kids, Tyler and Megan. Connect with Teri Schmidt: Stronger to Serve Coaching & Teambuilding https://www.strongertoserve.com/ LinkedIn: https://www.linkedin.com/in/teri-m-schmidt/ Learn by Doing (Good) workshops: https://www.strongertoserve.com/teambuilding Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 30 Apr 2024 | Andrea Butcher: Balancing Empathy, Accountability, and Vulnerability | 00:39:17 | |
The most popular question I get, by far, is how to balance empathy and accountability. often a false impression of empathy that makes us ask this question in the first place. Today, I'm talking with Andrea Butcher, CEO of HRD, a Leadership Development Company. Andrea is a visionary—she knows how to lead organizations from big picture to execution. Today we talk about what emerging leaders are asking for in leadership development programs, which skills they want to strengthen, and what is vital to help all leaders in today's landscape be successful. We discuss how the work of leadership is self-development, how empathy and accountability co-exist, and why clear communication is so vital because you can't hold someone accountable to an expectation that was never set. She shares a lovely story about showing up as yourself, and another about how to respond to someone who has dropped the ball.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"You can't hold someone accountable for an expectation that has not been set. So much of the time it's the lack of clarity that's getting in the way." — Andrea Butcher
Episode References:
About Andrea Butcher, CEO, HRD Andrea is a visionary—she knows how to lead organizations from big picture to execution. She is a dynamic speaker, executive coach, and facilitator. As the CEO of HRD - A Leadership Development Company, she leads a national team of expert facilitators and coaches and drives the organization’s growth strategy. She also hosts a daily and weekly leadership podcast, Being [at Work] and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023). In 2020, she was recognized by the Indianapolis Women’s Journal as a Woman of Influence. Andrea’s work spans organizations of all sizes and industries all over the world; she has experience in global HR positions, consulting, operations, and executive roles for private and public organizations. Andrea is also the co-founder and President of Next Gen Talent, a program specifically designed to equip emerging HR leaders for success. Connect with Andrea: Website: https://hrdleadership.com/ Being [at Work] and Daily Dose: https://hrdleadership.com/podcasts/ LinkedIn: https://www.linkedin.com/in/leaderdevelopmentcoach/ Facebook: https://www.facebook.com/andrea.w.moore.3 Andrea's speaking page: https://hrdleadership.com/andrea-butcher-speaker/ Join the community and discover what empathy can do for you: http://red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 31 Jan 2023 | Gianna Driver: The Link Between Diversity, Inclusivity, and Performance | 00:37:00 | |
When we talk about diversity, equity, and inclusion, or DEI, some leaders still roll their eyes or assume they have bigger fish to fry. But, happily, the trendline shows that companies that can move beyond diversity into true inclusivity experience sustained growth, higher performance, and more revenue. They are the ones harnessing more innovation, attracting top talent, getting more ideas and innovation from their people, and frankly, making smarter business decisions. Today, I talk to Gianna Driver about how DEI efforts support organizational goals and the link between DEI efforts and bottom-line performance. She shares how a company can make the leap from a diverse culture to a truly inclusive one in order to better enjoy those benefits. Gianna shares the ground rules you need to set to make DEI work, and how to be empathetic to - yet manage executive resistance to change. And we talk about her personal story growing up Filipino-American and how it shaped her passion for empowering people.
Key Takeaways:
"Conflict is necessary for high performance and innovation. What differentiates are those organizations who have found ways to create spaces where people can respectfully and healthfully disagree and come up with better solutions together." — Gianna Driver
About Gianna Driver, CHRO, Exabeam Gianna Driver is Chief Human Resources Officer (CHRO) at Exabeam, a global cybersecurity leader that adds intelligence to every IT and security stack. As CHRO, Driver manages the strategy and processes related to building, investing in, and retaining top talent at Exabeam, enabling employees to do their best work. She is responsible for architecting the company’s talent strategy, driving corporate culture and diversity, equity and inclusion (DEI) initiatives, and leading the global human resources function. Prior to Exabeam, Driver was the Chief People Officer at BlueVine, a private fin-tech company based in Redwood City, CA. Driver has also led HR and People functions in high-growth technology, gaming, consumer, and SaaS organizations including Playstudios, Aristocrat, Actian Corporation, Talend, and Balsam Brands. She is passionate about building high-performance cultures, establishing operational excellence, and creating joy at work. Driver is a graduate of The Wharton School of the University of Pennsylvania. References Mentioned The Empathy Edge podcast: M.E. Hart: How to Have Honest Conversations at Work Connect with Gianna Driver Website: https://exabeam.com LinkedIn: https://www.linkedin.com/in/gianna-driver-6183391/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 13 Jul 2021 | Daniel Murray: Embedding Strategic Empathy into Business Model | 00:49:45 | |
What is strategic empathy? It’s ensuring you embed empathy into your business model - operationalize it, reward it, model it, and hold others accountable. Just as with any other brand value, when you’re all talk and no action, you can never truly reap the benefits that empathy can bring to your team and organization. In this episode, Daniel Murray and I discuss just this topic. As one of the world’s leading experts in strategic empathy, Daniel reveals how you can embed empathy into your business model and we offer a not so gentle reminder about how brains work and how our mental models differ, and how forgetting this can lead to all kinds of strife that can stop you from reaching your goals.
Key Takeaways:
About Daniel Murray: Founder, Empathic Consulting Daniel Murray (BSc, MBA Exec) helps frustrated people leaders unlock the true performance of their people by developing curious and empathic skills to harness the 'tough skills' of leadership. His degree in mathematics and background in corporate strategy provides Daniel with a unique perspective blending strategic thinking with empathy and emotional intelligence in practical and pragmatic ways.
Connect with Daniel: Website: https://empathicconsulting.com/ Linkedin: https://www.linkedin.com/in/daniel-empathicconsulting/ For virtual keynotes and presentations: https://empathicconsulting.com/motivational-sessions
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 15 Oct 2024 | Julie Harris: Why Disability Accommodations Are Smart Business | 00:40:38 | |
Your organization may be missing out on the talent, innovation, and productivity of your workforce because of your own actions! I'm talking about accommodating disability. When we fail to invest in mindset and policy shifts, we fail to optimize the people within our organizations. After experiencing complete memory loss due to a brain injury, my guest, Julie Harris, defied expectations as she found success in education and the corporate world. Today, we bond over our brain injury stories and discuss the definition of disability, how stigma impairs human performance, and how you may be hindering innovation and productivity. We also discuss why accommodation is not special treatment and why many fail to realize we all expect accommodations daily. Julie shares practical advice for what leaders can do to unleash the potential of disabled workers and achieve their business goals.
To access the episode transcript, please click on the episode title at TheEmpathyEdge.com Key Takeaways:
"We accommodate people all the time at work and in everyday life, yet when it comes to disability, it had to be a legal right granted because those accommodations were so frequently denied. Just because one person needs a different thing doesn't mean it's preferential treatment. We're giving them exactly what they need to do their job." — Julie Harris References:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today. About Julie Harris, CEO/Founder, Access My Ability. Author of Boldly Belong: After experiencing complete memory loss due to a brain injury, Julie quickly defied doctors’ expectations as she found success in secondary education and the corporate world. Drawing from personal study and formal education in neuroscience, process improvement, and disability inclusion, she consults with individuals and organizations around the globe. Despite having less than 16 years’ worth of memory and knowledge, Julie is now CEO and Founder of Access My Ability and author of Boldly Belong: The Power of Being You in a Disabling Society. Her expertise has been sought after by numerous Fortune 500 companies, where she has delivered compelling speeches and invaluable consultation on disability inclusion, workplace rights, and reasonable accommodation process improvement. Julie’s goal is to demonstrate that success can be achieved through unconventional paths that defy rules and expectations. Connect with Julie: Access My Ability: accessmyability.org LinkedIn: Julie Harris Book: Boldly Belong: The Power of Being You in a Disabling Society Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 10 Oct 2024 | Kim Bohr: Sparking Transformational Change Through Empathy | 00:30:07 | |
BONUS EPISODE! Join me for a conversation with President and COO of SparkEffect, Kim Bohr as we kick off our partnership to provide you with actionable content for the next year on their podcast subseries, Courage to Advance. We talk about Kim's journey and work in helping leaders embrace change and marry data, technology, and human-centric practices to achieve success. You will love her insights on how to build resilience in today's rapidly changing landscape, and how integrating innovative technology, data-driven insights, and the human touch is the winning recipe for success in our times. We kick off our partnership where SparkEffect will be offering you monthly insights, actionable takeaways, and inspiring stories of leadership transformation and the role empathy plays in success. Tune in every 3rd Thursday, right here on The Empathy Edge!
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We believe that AI and data-driven insights are about augmenting and elevating that people-centered approach. And that's why we find the data, along with the very skill-based empathetic approach, is where the superpower is unleashed for leaders and organizations." — Kim Bohr From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today. About Kim Bohr, President & COO, SparkEffect Kim is a published author, speaker, and entrepreneur at heart. As the President and COO of SparkEffect, she brings over 25 years of experience as a cross-functional leader, executive and board advisor, and leadership and organization development professional. Kim has spent her career avidly studying and participating in companies with complex people and organizational dynamics. Making an impact on businesses is important to Kim. She stays inspired by the gratification that comes from unraveling challenging problems for individuals and companies. Her strong, strategic instincts, extensive experience, and the ability to create followership have shaped Kim into the leader she is today. Connect with Kim Bohr and SparkEffect SparkEffect: sparkeffect.com Courage to Advance recording and resources: sparkeffect.com/courage-to-advance-podcast LinkedIn: linkedin.com/company/sparkeffect LinkedIn for Kim Bohr: linkedin.com/in/kimbohr
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 07 May 2024 | Diana Cutaia: How Psychological Safety Boosts Performance in Sports - and at Work | 00:33:49 | |
What do psychological safety, your team's performance, and sports coaching have in common? Today, you're going to find out how belonging helps you innovate and perform beyond even what you thought possible. Today, Diana Cutaia defines what we mean by "peace" and that it is more than just the absence of violence. She also breaks down psychological safety and how both of these concepts are related. We talk about why psychological safety is such a buzzword, and why some organizations are merely ticking a box and do not truly understand how creating an environment of belonging unleashes potential. We discuss how a leader's individual behavior is important, but how to go further and address the environment as a whole. Diana shares a few fascinating epiphanies some clients have had when finally understanding what belonging really means. How to create a culture of psychological safety, and how it impacts performance and risk-taking.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Psychological safety is not just this idea of the absence of harm, but it is the repair of harm and then the repair of systems that perpetuated that harm." — Diana Cutaia
Episode References:
About Diana Cutaia, President & Founder, Coaching Peace Diana Cutaia founded Coaching Peace in 2012, but the work started for her 20 years earlier. Today her clients range from school districts to national organizations to global companies. The focus of Coaching Peace is to create positive and safe cultures that empower its members to lead with empathy and understanding. Connect with Diana: Coaching Peace: https://coachingpeace.com LinkedIn: https://www.linkedin.com/in/dianacutaia/ Facebook: https://www.facebook.com/CoachingPeaceConsultingLlc/ Instagram: https://instagram.com/coachingpeacelive Join the community and discover what empathy can do for you: http://red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 10 May 2022 | Ron Gura: How Technology Helps People Navigate Grief and Loss | 00:47:32 | |
Every single human experiences death and loss at some point and yet our systems and organizations are not set up to be empathetic to those needs. When a loved one dies, not only are there a thousand logistical tasks like booking a funeral home, getting life insurance paid out, or canceling credit cards - you have to deal with all of this in the worst possible emotional state. The more employers can support their employees practically and emotionally during these difficult times, the better. My guest, Ron Gura, put technology on the case to ease the burden for the bereaved. Today, we talk about the end of life market, the personal story of how this company came to be, how leaders can show up for the bereaved, what people now expect from their workplaces when dealing with major life events, and how the company itself embeds empathy into everything from product design to employee experience. We also talk about why mission-driven companies are poised to win - and how yours can, too.
Key Takeaways:
"If employers want to aim for long-term meaningful relationships with employees, then it's not just going to be the cocktails and the big events, it's also going to be that meaningful action that you do when things get rough, when I'm dealing with something that is bigger than me." — Ron Gura
About Ron Gura, Co-Founder & CEO, Empathy: Ron is a tech entrepreneur who has brought his love for developing empowering products to startups and major international corporations alike. He is co-founder and CEO of Empathy - Empathy was created with one mission in mind: to help families deal with loss. With a combination of technology and human support, the Empathy app helps families through all the financial, legal, emotional, and logistical challenges after losing a loved one. Connect with Empathy and Ron Gura: Website: https://www.empathy.com Empathy recently released a report looking into the cost of dying in the US, financially, logistically, and emotionally. https://www.empathy.com/costofdying Twitter: https://twitter.com/empathy LinkedIn: https://www.linkedin.com/company/empathy-com Facebook: https://www.facebook.com/empathyforfamilies/ Instagram: https://www.instagram.com/empathy_com/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 04 Jun 2024 | Michael Bach: What Exclusion is Costing Your Company | 00:49:46 | |
The research is clear: investing in diversity, equity, inclusion, and belonging contributes to your bottom line. I hate to be so crass about a topic that should just be something we care about as humans connecting with other humans, but with all the recent backlash about diversity and equity initiatives, we have to get executive attention somehow. Today, you will hear about what’s driving that backlash and how we can fight against it through empathy and understanding. And why quite frankly, exclusion is bad for business. My guest is the charming Michael Bach. Michael shares how he got into this work, the stereotype of DEI practitioners, how to think about disability, the more dangerous role of apathy in fighting back against exclusion, the difference between diversity and inclusion, and he gives us a short primer on the Alphabet Soup of LGBTQ2+ initialism.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"It's very difficult to quantify, but if you just look at it simply you can figure out that exclusion is just bad for business. And the reality is that most employers have figured that out." — Michael Bach About Michael Bach, CEO. IDEA Hub Consulting, IDEA thought leader Michael Bach is an author, speaker and thought leader in inclusion, diversity, equity and accessibility (IDEA). He has worked globally in the IDEA field, including as the Deputy Chief Diversity Officer for KPMG International. He is the founder of the Canadian Centre for Diversity and Inclusion (CCDI), CCDI Consulting and Pride at Work Canada. He is the author of the best-selling and award-winning books Birds of All Feathers: Doing Diversity and Inclusion Right and Alphabet Soup: The Essential Guide to LGBTQ2+ Inclusion at Work. In 2023, he was named as one of the 10 Most Influential DE&I Leaders Revamping The Future by CIO Views Magazine. Connect with Michael: IDEA Hub Consulting: michaelbach.com Books: Birds of All Feathers: Doing Diversity and Inclusion Right Alphabet Soup: The Essential Guide to LGBTQ2+ Inclusion at Work New book: All About Yvie: Into the Oddity LinkedIn: linkedin.com/in/themichaelbach Facebook: facebook.com/themichaelbach Instagram: instagram.com/themichaelbach Threads: threads.net/@themichaelbach Join the community and discover what empathy can do for you: red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 07 Dec 2021 | Jerome Deroy: Why Stories Engage and Inspire | 00:47:15 | |
Your organization has a story. Are you leveraging empathy for your audience and telling it? You may not think story has a place in business, but if you want to engage employees, partners, or customers it most certainly does. Why do stories engage us so much? And how do we craft a good story? Today, my guest, Jerome Deroy, and I break down why storytelling is the way we make connections, get inspired, and take action. We talk about the role of story in onboarding new employees, retaining existing ones, and creating a more inclusive culture. We also share some great ideas on how to make sure your company values actually mean something to your people - and that they truly feel like this is the tribe they want to be part of. You may not think you’re not a natural born storyteller, but guess what? You are and this episode will convince you!
Key Takeaways:
"With stories, the more we listen to them and the more we create spaces for people to tell stories, the more they're actually going to be wanting to tell stories. Story begets story." — Jerome Deroy
About Jerome Deroy: Jerome Deroy, CEO, Narativ Jerome joined Narativ in 2007 after the founders, Murray Nossel and Paul Browde, handed him a shoebox full of notes and said, “We think there’s a company in here.” Jerome had recently left a position at BNP Paribas, Hong Kong, and came to New York to pursue a career in filmmaking. He jumped at the challenge—and transformed Narativ into the business it is today. Through his storytelling work, he has come to understand the power stories have to share culture viscerally, in an engaging and lasting way.
Connect with Jerome and Narativ: Check out the website and book a discovery call: https://narativ.com Twitter: https://www.twitter.com/narativ LinkedIn: https://www.linkedin.com/in/jeromederoy/ Facebook:: https://facebook.com/narativ Instagram: https://www.instagram.com/narativ Book: Powered by Storytelling by Murray Nossel: https://narativ.com/book/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 18 Aug 2020 | What is Empathy? | 00:15:29 | |
In this episode, Maria discusses:
Key Takeaways:
"Empathy means being willing and able to see understand and, where appropriate, but not always, feel another person's perspective and, further, to use that information to act compassionately." — Maria Ross
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 19 Dec 2023 | Katharine Manning: How Trauma Impacts Performance - and What Smart Leaders Can Do | 00:48:11 | |
How does trauma impact the workplace and organizational performance? If you're a human being, then yes, trauma impacts you and your team. Trauma doesn't care whether you're at work or not. Everyone experiences trauma differently in their brain and body. The solution is to create a safe and trusting environment for leaders to get curious about their people and for someone in distress to be able to get support. The important thing to remember is that this isn't a competition - no one's trauma is more or less "worthy" than another's. Today, my guest Katharine Manning and I discuss what is trauma, how it affects the workplace, how we can recognize trauma in others, and 5 steps to respond to a colleague, team member - or frankly anyone - dealing with trauma. She shares great examples of how we might brush things off or inadvertently let go of a great employee when we're not cognizant of trauma, what it means to be a trauma-informed organization, and three steps to creating one. This was a robust conversation and I know whether you are a leader or a colleague will get so much out of it to boost performance and engagement - while also supporting someone in need.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Trauma isn't a jacket that you can just take off when it's time to go to work. We carry it with us and it affects how we show up…I want to get people away from trying to decide whether what you have gone through counts as trauma. Just focus on the person in front of you and what they need." — Katharine Manning About Katharine Manning, President, Blackbird DC and author, The Empathetic Workplace Katharine Manning is the President of Blackbird DC, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, and teaches at American University and in the Master’s in Trauma-Informed Leadership Program at Dominican University. She has worked on issues of trauma and victimization for more than 25 years. References Mentioned The Empathy Edge podcast, Sarah R. Browne, It's Possible to Parent AND Lead without Punishment- the Brain Science Behind It LinkedIn Article by Maria Ross: What Does Psychological Abuse at Work Look Like? Connect with Katharine Manning Blackbird DC: http://www.blackbird-dc.com X: https://twitter.com/kl_manning LinkedIn: https://www.linkedin.com/in/katharine-manning/ Facebook: https://www.facebook.com/EmpatheticWorkplace Instagram: https://www.instagram.com/empatheticworkplace/ Join to get weekly texts on empathy, leadership, and resilience: Text "blackbird" to 833-975-1945 Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 13 Sep 2022 | Daniel Jahn: Racial Solidarity and the Psychology of Racism | 00:50:15 | |
Oh the price we've paid - as both black and white people - because of racism. If we truly want to achieve racial solidarity, we have to start by talking about race, not racism. My guest today Daniel Jahn, DJ for short, has been involved with racial justice and solidarity work for 25 years. Today, DJ offers us a history lesson about where the concept of race comes from and the real motive behind why it was created. We discuss the evolution of the psychology of racism, and the inner work both black and white people need to do to find unity. DJ's approach is all about unity and what we can create together, rather than what we fight against. DJ shares his epiphany that we are all healing from racism: what it did to our society, the boxes it put us in, the division it caused, the narratives it created - and how we can do deep inner work to explore how racism has harmed us and how we can heal from it. We also explored the question: What does the world look and feel like if racism no longer exists? And why it's better for us to have conversations about race, rather than racism. I was so moved by today's talk and can't wait to do more work on this journey to create a more equitable and inclusive world - hope you are excited as well! Key Takeaways:
"For me, ending racism is eradicating the value that is tied to race. We still have racial differences, we still value our uniqueness and our differences, but we all see each other as Americans." — Daniel Jahn
About Daniel Jahn, Racial Solidarity Trainer: Daniel Jahn has served on several nonprofit Boards focused on the development of black youth and school-based racial equity teams. He was a member of the National Strength and Conditioning’s Diversity Taskforce, the National High School Strength Coaches Unity Team and a founding participant in the Groundbreakers program focused on mentorship of black and brown boys. He’s presented nationally several times on issues of race in the performance training field, as well as consulted with schools and companies on their diversity, equity and inclusion (DEI) work. Together, with his family, he helped found the David Jahn Memorial Sailing Scholarship Fund to provide opportunities for youth of color to sail. He is deeply committed to the mission and vision of the Soul Focused Group and believes its model to be the true path to racial unity and equity now and in the years to come. Connect with Daniel Jahn: Instagram: https://www.instagram.com/daniel_jahn/ Soul Focused Group: https://soulfocusedgroup.com/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 29 Aug 2023 | Janice Munemitsu: The Kindness of Color | 00:42:07 | |
What do collaboration and empathy look like when lives and liberty are on the line, not just workplace culture? Today, you're going to hear what happens when people come together across cultures to support each other - amidst a backdrop of World War, racism, fear, and segregation in 1940s America. Janice Munemitsu shares her family's inspiring story of kindness, collaboration, and empathy. Her book, The Kindness of Color, is the true story of multicultural collaboration between the Mendez and Munemitsu families, two immigrant families who came to Southern California for better lives, only to face their own separate battles against racism in the midst of World War II. Today, Janice shares this story with you - why she wrote the book, how children and young people have responded, and most importantly how kindness leads to a brighter future that lifts everyone up. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com
Key Takeaways:
"It’s not a Mexican and Japanese story. It's a multicultural story, of people doing what they could, given the circumstances, and not just thinking of themselves, but of thinking more of the whole." — Janice Munemitsu
MARIA'S COURSE Learn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourse
About Janice Munemitsu, Author, The Kindness of Color Janice Munemitsu is the author of The Kindness of Color. This is the true story of two immigrant families who came to Southern California for better lives, only to face their own separate battles against racism in the midst of World War II. One family came by land from Mexico and the other by sea from Japan. Little did they expect their paths would meet and lead to justice and desegregation for all the school children of California in Mendez, et. al v. Westminster (1947) - seven years before Brown v. Board of Education (1954). Janice is a third-generation Japanese American Sansei. A native of Orange County, California, she worked on the family farm from age five through high school. She is a graduate of the University of Southern California and Biola University. Janice’s book may be purchased on Amazon or Barnes & Noble.
Connect with Janice Munemitsu: Book: The Kindness of Color: https://www.thekindnessofcolor.com Twitter: https://twitter.com/JaniceMunemitsu LinkedIn: https://www.linkedin.com/in/janice-munemitsu/ Facebook: https://www.facebook.com/thekindnessofcolor Instagram: https://www.instagram.com/thekindnessofcolor/
References Mentioned:
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 11 Feb 2025 | February Hot Take: A Rant, a Perspective, and a Challenge | 00:20:15 | |
This month's Hot Take is a bit of a hodgepodge. You're going to get the chance the tell me more about you and what you want to see on the show this year (and maybe share what you wish were different) - and I warn you: I'm gonna go on a bit of a rant about how we need to desperately stop moving backwards and band together to keep achieving progress - for ourself, our organizations, and our world. You may think I'm being political and ranty, but I am truly sharing facts - albeit yes, with my personal and professional opinion layered in for context. I mean, that's why you love me, right?! My goal is to inspire you to think differently about what you are hearing and seeing and stay focused on moving forward.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"That is what inclusion means: a place where you don't have to pretend to be something you're not. A place where everyone has the opportunity and access to grow and contribute - and yes, feel safe doing so." — Maria Ross
Episode References:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 21 Dec 2021 | Jyoti Patel and Emily Griffin: Let's Play More at Work! | 00:54:58 | |
When was the last time you felt a sense of play at work? Our current workplace paradigms and power structures no longer serve us, and we’re called to rethink them to have more impact and financial success. My guests today are Jyoti Patel and Emily Griffin. These two powerhouses joined together to create The Empathy Tour, where they spent the fall of 2020 talking to all types of leaders, both traditional ones and those underrepresented in the business world, to talk about how they lead, what challenges they face, and the very real ways they are having impact and success through empathy.
Key Takeaways:
"Play really opens up the team process, it opens up the human element, it makes empathy and creativity center to a team facilitation process rather than on the side. Ultimately, you end up with results that folks can really get on board with." — Jyoti Patel
About Jyoti Patel and Emily Griffin: Jyoti Patel - Principal and Owner, Spille LLC I teach leaders and teams to harness greater power using empathy, creativity, & systems thinking. I integrate my identities as a global leader of change, a woman of color, an artist, and a mother to design experiences that are inclusive, innovative, and delivered in the context of complex, technical work. For the first act of my career, I led integrated flight test engineering teams, global design/build teams, enterprise learning & development programs, and deep transformations across commercial and defense test programs at a Fortune 50 company. I was on an executive track, when I decided to leave to start my own consultancy. I design and deliver experiences that address the systemic dysfunctions I experienced during my corporate management tenure, including short-term, myopic thinking, systemic bias, poor communication, lack of team alignment, and resistance to change. I believe culture and strategy development is a team sport, and people support what they help create
Emily Griffin Emily Griffin is a multidimensional producer with roots in broadcasting, publishing & DJing. She’s led global creative teams in technology, art & entertainment for over 20 years, conducting an array of events, campaigns, courses and digital products.
Connect with Jyoti and Emily: Website: https://www.spilleplay.com Website: www.emilygriffin.co Download your free guidebook with prompts and lessons from leaders: www.theempathytour.co Twitter: https://twitter.com/spilleplay LinkedIn: https://www.linkedin.com/in/jyotibfly Facebook: https://www.facebook.com/spilleplay Instagram: www.instagram.com/spilleplay The Empathy Tour: LinkedIn: https://www.linkedin.com/showcase/theempathytour/ Instagram: https://www.instagram.com/theempathytour/ Twitter: https://twitter.com/EmpathyTour Facebook: https://www.facebook.com/theempathytour
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 31 Dec 2024 | Mikaela Kiner: The Risks of "Nice" | 00:42:11 | |
Your culture is shaped by models, expectations, and accountability. It's not enough to have pretty values statements up on the wall if they are not a part of everyday interactions internally and externally. But simply telling your people to "be nice" can be its own risk. What does nice actually mean? How is it different from the skill of empathy or the impact of kindness? You may be surprised to learn why simply being nice can be risky and why empathy and kindness are more practical values to model and reward. My guest today is Mikaela Kiner, founder, CEO, and executive coach. We discuss the risk of being nice and how it can hamper connection and results. Why and how to expect kindness from everyone you work with - from colleagues to partners to clients. How clarity is kind - and leads to better results. Mikaela shares tips on making more space to practice listening and empathy and the tradeoff you make when you claim you "don't have time" to build those connections with your employees. And Mikaela shares why two big-empathy, high EQ execs from two of the largest tech giants in the world are her all-time favorite clients.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Something that so many people forget is that you can have really healthy, non-adversarial conflict. We can disagree, we can speak our minds, we can hash things out in a way that isn't nasty or argumentative." — Mikaela Kiner
Episode References:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today. About Mikaela Kiner, Founder & CEO, Reverb Mikaela Kiner is a founder, CEO, and executive coach. Her company Reverb helps organizations create healthy, inclusive cultures. Prior to Reverb, Mikaela held HR leadership roles at Northwest companies including Microsoft, Starbucks, and Amazon. She enjoys coaching leaders at all levels and working with mission-driven organizations. Mikaela is the author of Female Firebrands: Stories and Techniques to Ignite Change, Take Control, and Succeed in the Workplace. Her young adult children are good at challenging the status quo and are a constant source of learning and laughter. Connect with Mikaela: Reverb: reverbpeople.com LinkedIn: linkedin.com/in/mikaelakiner Instagram: instagram.com/mikaela_firebrand Book: Female Firebrands Online Training: Practical Skills for Great People Leaders: reverbpeople.com/services/leadership-development/on-demand-management-training
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 16 Aug 2022 | August Hot Take: Why is Active Listening So Hard? | 00:14:10 | |
Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common questions attendees ask during my keynotes and trainings. This week: Why is active listening so hard? Thanks for being here and enjoying the podcast. Would love to know what you think of this Hot Takes format.
Key Takeaways:
"If you find it difficult to actively listen, just know you're not alone. And know, it is an exercise, it is a muscle you can isolate and strengthen just like empathy." — Maria Ross
Resources Mentioned: Empathy Circles: https://www.empathycircles.com/ Institute of Organization Development: Active Listening: Why is it so difficult? Empathic Listening: 9 Strategies for Empathic Communication
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 28 Dec 2021 | Melina Palmer: Why Your Customers Can't Tell You What They Want | 00:34:10 | |
We, as humans, don’t buy for the reasons we think we do, and there are ways to communicate our message so that we tap into those mental models and frameworks - not to manipulate, but to make your case in a way our brains can understand and connect with. My guest today, Melina Palmer, CEO of The Brainy Business, and author of What Your Customer Wants and Can’t Tell You, will share exactly what behavioral economics is and why it matters to your success as a business, as a marketer, and as a persuasive communicator. Melina also shares why our customers can’t even always tell us what they want, and we explore the concept of Behavioral Baking and how it works to better connect with customers.
Key Takeaways:
"Essentially, behavioral economics is the psychology of why people buy and understanding what's really happening within the brain. It's so important for everyone in life and in business because our subconscious brains are making 99% of our decisions at any given time." — Melina Palmer
About Melina Palmer: Melina Palmer is founder and CEO of The Brainy Business, which provides behavioral economics consulting to businesses of all sizes from around the world. Her podcast, The Brainy Business: Understanding the Psychology of Why People Buy, has downloads in over 160 countries and is used as a resource for teaching applied behavioral economics for many universities and businesses. Melina obtained her bachelor’s degree in business administration: marketing and worked in corporate marketing and brand strategy for over a decade before earning her master’s in behavioral economics. A proud member of the Global Association of Applied Behavioral Scientists, Melina has contributed research to the Association for Consumer Research, Filene Research Institute, and runs the Behavioral Economics & Business column for Inc Magazine. She teaches applied behavioral economics through the Texas A&M Human Behavior Lab and her first book, What Your Customer Wants and Can’t Tell You, published in May 2021
Connect with Melina: Website: https://www.thebrainybusiness.com Book: What Your Customer Wants and Can't Tell You http://bit.ly/WhatYourCustomerWants Get your free copy of the 111-page PDF Companion Workbook by joining the BE Thoughtful Revolution Community: https://be-thoughtful-revolution.mn.co/share/Pg3nbLXqOXyRiFZI?utm_source=manual Twitter: https://twitter.com/thebrainybiz LinkedIn: https://www.linkedin.com/in/melina-palmer-36ab8712/ Facebook: https://www.facebook.com/thebrainybiz/ Instagram: https://www.instagram.com/thebrainybiz/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 24 May 2022 | Rob Volpe: Solving the Empathy Crisis One Conversation at a Time | 00:43:48 | |
What gets in the way of empathy? Our judgements, ego, and biases. It can even impact our ability to connect with colleagues and our customers. But good news: My guest today, CEO and empathy activist Rob Volpe shares research and stories from his latest book Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. He shares 5 steps to overcome empathy barriers and apply the insights to your brand and customer. We discuss how some marketers unknowingly dislike their customers, and how that gets in the way of effectively attracting them. We discuss the world's current empathy crisis - and how hopefully Gen Z will light the path for us! You'll also hear from Rob's cat, Domino and we discuss our favorite ice cream flavors to illustrate how a lack of empathy can lead to bad business decisions. Key Takeaways:
"There's more work in the upfront to have empathy and to get to that place of empathy, but once you're there, it makes everything else a lot easier because you're going to be more successful." — Rob Volpe
About Rob Volpe: CEO & Empathy Activist Rob Volpe is an astute observer of life and a master storyteller who brings empathy and compassion to the human experience. As CEO of Ignite 360, he leads a team of insights, strategy, and creative professionals serving the world’s leading brands across a range of industries. He is the author of Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. As a thought leader in the role of empathy in marketing and the workplace, he is a contributor to Entrepreneur’s Leadership Network and frequently speaks on the topic at conferences, corporations, colleges, podcasts and with the media. He is a graduate of Syracuse University’s S.I. Newhouse School of Public Communications and lives in San Francisco with his husband and 3 cats.
Connect with Rob Volpe: Website: https://5stepstoempathy.com/ Book: Tell Me More About That: Solving the Empathy Crisis One Conversation Twitter: https://www.twitter.com/rmvolpe LinkedIn: https://www.linkedin.com/in/rmvolpe/ Facebook: https://www.facebook.com/EmpathyActivist Instagram: https://www.instagram.com/empathy_activist/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: | |||
| 24 Dec 2024 | December Hot Take: Empathy in Life AND at Work is Worth Fighting For | 00:18:13 | |
Imagine a world where compassion is the norm. This is the world I'm trying to build with my work. In this final Hot Take episode of 2024, I talk about the importance of humanity, compassion, and empathy in all aspects of our lives and businesses and remembering those things that matter most as we go into 2025. With clear statistics from the 2024 Businesssolver State of Workplace Empathy report showing increased loneliness, toxic workplaces, and higher mental health challenges, it’s key that we fight against these negative trends by embracing our values, modeling them, celebrating them, and rewarding them in whatever sphere of influence we have. We fight by disproving the false belief that you can't be empathetic and successful or impactful at the same time.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"I invite you to be part of turning the tide - speak out, and model empathy and compassion whether you're with your kids, on social media, stuck in traffic, or, yes, at a budget meeting at work." — Maria Ross
Episode References:
Related Articles:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 21 Jun 2022 | Danielle Harlan: Killing the Alpha Leader | 00:35:37 | |
Unless you've been living under a rock, you know that leadership has changed. Not just because of our recent pandemic, but because of what research is telling us works, and what employees are demanding from their workplace cultures. But when we say we have to "redefine leadership", what does that actually mean? It means killing the notion of the command and control "Alpha Leader" and understanding that today's complex business challenges demand a more collaborative approach driven by empathy. My guest today is leadership expert Danielle Harlan. She shares what this new vision of leadership means to you, how you can increase your empathy and effectiveness, and also what your organization can do to foster a more empathetic and inclusive environment that translates into success.
Key Takeaways:
"Our concept of leadership is really expanding. It's more relational, more collective, and there's a strong ethical and justice-oriented component." - Danielle Harlan
About Danielle Harlan, Founder & CEO, Center for Advancing Leadership and Human Potential: As the Founder and CEO of the Center for Advancing Leadership and Human Potential, Danielle Harlan, Ph.D., is on a mission to transform leadership for the modern world. Through a combination of consulting, teaching, coaching, and keynote offerings, she empowers individuals, teams, and organizations to develop the competencies necessary for succeeding, thriving, and generating a lasting positive impact in their local and global communities. As an experienced speaker and facilitator (both in-person and virtual first), Danielle delivers compelling, energetic, and evidence-based presentations and programs—with measurable results. She has been the featured speaker for conferences, summits, and corporate events—and has facilitated workshops, programs, and retreats for commercial, nonprofit, government, health care, and educational organizations around the world. As a former special education teacher, Danielle’s work is rooted in equity, emotional intelligence, and the science of human motivation—and her bestselling book, The New Alpha: Join the Rising Movement of Influencers and Changemakers Who Are Redefining Leadership, offers a new paradigm for leadership that’s focused on facilitating collective ownership of a shared mission and enabling the structures and systems necessary to bring it to life in an ethical, sustainable, and just way. Named one of Silicon Valley's "40 Under 40," Danielle has been a speaker for TEDx and worked as an instructor at the Stanford Graduate School of Business and U.C. Berkeley Extension's Corporate and Professional Development Program. In addition, she has been featured in leading publications such as Fast Company, Forbes, Entrepreneur, Inc., and Women's Health. Danielle earned her doctorate in political science and M.A. in education from Stanford University, where she was a Javits National Fellow and was awarded the Centennial Teaching Prize for excellence in instruction. Prior to launching the Center for Advancing Leadership and Human Potential, she was the Chief of Operations for the Carnegie Foundation, where she worked to harness the power of networks and quality improvement strategies to solve important educational problems. She is a member of the International Leadership Association and the Association for Practical and Professional Ethics.
Connect with Danielle Harlan: Our Coach - Organizational Wellness and Human Thriving Assessment Tool: https://ourcoach.io/ Twitter; https://twitter.com/danielleharlan LinkedIn: https://www.linkedin.com/in/danielleharlan/ Facebook: https://www.facebook.com/danielle.harlan.1/ Instagram: https://www.instagram.com/leadershipandhumanpotential/ Website: https://www.leadershipandhumanpotential.com/ Book: The New Alpha https://www.amazon.com/New-Alpha-Influencers-Changemakers-Redefining/dp/1259641910/
Resources Mentioned: Our Coach: Organizational Wellness and Human Thriving Assessment Tool Terri Givens on The Empathy Edge, talking about Radical Empathy Brent Lowe and Susan Basterfield on The Empathy Edge, talking about No Manager Required Marshall Ganz, The Power of Storytelling The Artist's Way by Julia Cameron
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 27 Aug 2024 | Markus van Alphen: Observational Listening and Being an Excellent Leader | 00:34:59 | |
What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders – they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner. Today, Markus and I talk about what a leadership psychologist does, what is observational listening, and how it enables leaders to be more empathetic to create psychological safety, reduce burnout, and increase engagement. He shares what makes an excellent leader - and how they never need to motivate anyone! We chat about why leadership is not viewed as a standalone skill, the link between leadership excellence and corporate social responsibility, the impact of toxic leadership on your bottom line, and how to really change a culture by starting with yourself as a role model.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"People are always motivated. I don't even believe that you, as a leader, need to motivate your people. I believe it's about finding out what motivates them." — Markus van Alphen Episode References:
From Our Partner (keep through 1/31/25): Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Markus van Alphen, Director, Excellent Leader Markus is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner. He is an authority on empathy, emotional intelligence, and well-being. Markus has a master's degree in Psychology from the University of Amsterdam and a degree in Electrical and Electronic Engineering from the University of Cape Town. As a thought leader, he introduces the term Observational Listening, a theme he has written several books about, including The Excellent Leader and The More Excellent Leader. Connect with Markus van Alphen: Bureau the Excellent Organisation: https://Excellent-Leader.com X: https://twitter.com/MarkusvanAlphen LinkedIn: https://www.linkedin.com/in/markusvanalphen/ Join the community and discover what empathy can do for you: http://red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 21 Jan 2021 | Karen Catlin: How to be a Real Ally | 00:32:21 | |
Allyship at work is how each and every one of us, on an individual level, can support and empower underrepresented groups to ensure everyone can thrive at work - and that only leads to more goodness for the company. Today, author, speaker, and inclusive workplace expert Karen Catlin and I discuss how to be a real ally, what allyship means, and a shocking new way to look at privilege in your life. She shares practical tips on how to be an ally in your everyday interactions, thus creating a more engaged, inclusive workplace.
Key Takeaways:
"The first step to being a real ally is understanding that someone else’s situation may be different from yours, and you can’t discount it just because you’ve never experienced it yourself." — Karen Catlin
About Karen Catlin, Author of “Better Allies”: After spending 25 years building software products and serving as a vice president of engineering at Macromedia and Adobe, Karen Catlin witnessed a sharp decline in the number of women working in tech. Frustrated but galvanized, she knew it was time to switch gears. Today, Karen is a leadership coach and an acclaimed author and speaker on inclusive workplaces. She is the author of three books: "Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces," "The Better Allies™ Approach to Hiring,” and "Present! A Techie's Guide to Public Speaking."
Connect with Karen: Website: KarenCatlin.com Twitter: twitter.com/betterallies & twitter.com/kecatlin LinkedIn: linkedin.com/in/kecatlin Instagram: instagram.com/betterallies Check out all of Karen’s books: BetterAllies.com
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 01 Mar 2022 | Karen Cornwell: Gender Harmony Leads to Innovation | 00:35:09 | |
If you have experienced disharmony in your workplace, it might not be because other people are evil and out to get you! It may just be that there’s a clash of different mindsets and a whole host of assumptions being unfairly made. How many great ideas are you missing out on because of this friction? My guest today is author, speaker, and consultant Karen Cornwell. Her goal is to give you the ability to peel back others’ behaviors and glimpse the underlying mindset so you can work together in a more meaningful way. This is how we can leverage differences to drive more innovation, growth, and engagement in the workplace. Today, Karen and I talk about what gender harmony means, how it impacts mindsets, and how you can assess your own mindsets to better bridge divides and unlock innovation and collaboration. You will love her fabulous example of how empathy in action resulted in multi-million dollar wins for a pharmaceutical company.
Key Takeaways:
"It's getting over your own assumptions and into what somebody else is thinking. Often they're not the same, and in those differences and assumptions is where the miracles lie." — Karen Cornwell
About Karen Cornwell: Karen Cornwell, Speaker, Consultant, Author Karen Cornwell spent her career in tech; she lived it, learned from it, and now wants to change the tide for future technology aficionados. She cut her ‘product management’ teeth on designing services to make nuclear power plants more efficient and easier to operate, before moving over to improve services for the semiconductor equipment industry. After years of working in tech, Karen realized that we spend a lot of time tripping over “our differences” in the workplace. Many of these differences are often thought of as “gendered,” as some originate from stereotypical behavior. You developed your mindset based on how you think. The problem is we don’t all think alike and when we judge others’ behaviors according to our mindsets, we often come up short and have trouble understanding others' behaviors. This is why she wrote her book: You Can’t Fix What You Can’t See: An Eye-Opening Toolkit for Cultivating Gender Harmony in Business. Her goal is to give others the ability to peel back others’ behaviors and glimpse the underlying mindset. Once you understand the mindset, the behavior begins to make sense, and so does your ability to work with the other person in a more meaningful way. This is how we can leverage differences to drive more innovation, growth, and engagement in the workplace. Karen delivers a wealth of experience in her stories both in her book and from the stage. She demonstrates an uncanny ability to combine aspects of neuroscience, psychology, sociology, and linguistics that leave you thinking, “that makes sense, now I get it.” She has a BS and MS in Engineering and an MBA from Santa Clara University. Karen lives in Silicon Valley with her Chef husband and their three boys.
Connect with Karen Cornwell: Book Website (including Blog & Podcast): https://www.youcantfixwhatyoucantsee.com/ Consulting Website: https://www.attunovation.com/ LinkedIn: https://www.linkedin.com/in/karenfcornwell/ Twitter: https://twitter.com/CornwellKarenF Instagram: https://www.instagram.com/gendersavvy/ Facebook: https://www.facebook.com/GenderSavvy
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 22 Jun 2021 | Nate Smith: Leading with Values, Recruiting with Empathy | 00:38:49 | |
How does a company lead with their values and, as a result, achieve phenomenal success for itself and its customers? Today, I talk with Nate Smith, the CEO and co-founder of Lever, a leading talent relationship management solution that makes it easy for talent teams to reach their hiring goals and to connect companies with top talent. Lever leads by example by leading with their values, both internally and externally, Nate and I talk about how they have weathered the storm and come out stronger than ever over this past year and how the company’s value of “cross-functional empathy” engages both employees and customers and helps them do their jobs better. He shares what leading with your values looks like and offers practical tips on what to think about, define, and share for your own organization. We also talk about the recruiting industry in general and how making this process more empathetic leads to better relationships between hiring managers and recruiters, and better brand experiences with candidates.
Key Takeaways:
"Cross-functional empathy is understanding that we all have different things that we bring. When we can work together, we can leverage those different perspectives to be more successful together in a way that we can never do on our own." — Nate Smith
About Nate Smith: Nate Smith, CEO and Co-founder, Lever Nate leads Lever in its mission to offer talent leaders the reach of a marketing leader, the forecast of a sales leader, and the insight of a finance leader in a unified TRM platform. He’s passionate about enterprise software’s potential for business transformation, user experience, and human connection. Prior to Lever, Nate was a product manager on Google Analytics and the Google Search team. He led the first major redesign of Google’s image search UI, which launched in July 2010. Nate received a degree in electrical and computer engineering from Olin College, at which he was a member of the school’s second-ever graduating class.
Website: www.lever.co LinkedIn: linkedin.com/in/nateps
Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 09 Jan 2024 | Trent Griffin-Braaf: The Benefits and Myths of Hiring Formerly Incarcerated People | 00:45:39 | |
When you think about your company's DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring returning citizens for fear they can't be trusted, will not deliver value, or won't show up. And you would be wrong. Today, Trent Griffin-Braaf shares his story, breaks apart negative stereotypes, and tells us about the many benefits of hiring such individuals. Trent explains how he saw transportation as a way to fight poverty and create more equity in employment, housing, and education in areas that need the most support. We talk about the challenges faced by formerly incarcerated individuals in reintegrating into society and he shares the often overlooked impact of incarceration on mental health. But most importantly, Trent shares how your organization can support returning citizens in the workplace, what programs to put in place, and how to source this untapped, extremely loyal, talent pool, and why employing such individuals benefits your business and your community.
To access the episode transcript, please click on the episode title at TheEmpathyEdge.com Key Takeaways:
"Organizations need to identify what’s the real risk with certain crimes, then eliminate certain crimes if needed. But for most organizations, there should be no reason why they can’t work with you." — Trent Griffin-Braaf Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! About Trent Griffin-Braaf, Founder & CEO, Tech Valley Shuttle Trent Griffin-Braaf is the CEO and Founder of Tech Valley Shuttle. He has grown his business from a hotel-based transportation agency in 2016 to a fully customizable company specializing in workforce transportation. He now owns two of the larger Black-owned businesses in the Capital Region. Trent has been highlighted in Bloomberg BusinessWeek, Forbes 1000, and the New York Times for his work. He was also recently named the 2023 SBA Upstate NY Small Business Person of the Year for expanding his ride services during the pandemic, filling a critical community need. Trent was formerly incarcerated, and since his release, he has dedicated his career to creating opportunities for others in the same position through Tech Valley Shuttle. His ultimate goal is to be a resource for others by shifting how organizations perceive and hire from underrepresented groups. Connect with Trent Griffin-Braaf: Website: techvalleyshuttle.com & trentgriffinbraaf.com LinkedIn: linkedin.com/in/trentgb Instagram: instagram.com/iamtrentgriffinbraaf X: twitter.com/TechValeyShutle Facebook: facebook.com/techvalleyshuttle Join the tribe, download your free guide! Discover what empathy can do for you: red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 26 Mar 2024 | Kat Kennan: How Trauma-Informed Marketing Offers a Radical Customer Experience | 00:37:49 | |
Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing - and when we do, that leads to increased customer engagement, loyalty, and yes, profit. Today, I talk with Kat Kennan about trauma-informed marketing and how we can rethink the way we promote our offerings. We talk about what trauma-informed marketing means, why brands need to pay attention, how to avoid cancel culture, and how to rethink old marketing models and get away from fear-based messaging. We discuss how trauma can show up for your customers, where you can take a pause and adapt, and some great tips on easy ways to start infusing more empathy into your marketing to boost your customer's perception of your brand.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"It's encouraging marketers to just take a pause before they send something out to think about how it might feel or how it might read." — Kat Kennan
Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! About Kat Kennan: Kat Kennan is the Founder and CEO of Radical Customer Experience™️, a groundbreaking consulting firm that encourages brands to establish genuine connections with their customers by embracing strengths-based, trauma-informed, and inclusive marketing services. With a passion for empowering individuals and driving positive change, her mission is to help brands speak up, speak out, and foster diversity, equity, inclusion, and belonging in their customer interactions. As a certified trauma-informed professional, Kat brings a crucial perspective to her work, infusing every aspect of her business ventures with a deep understanding of the human experience. Kat’s unwavering commitment to creating a more inclusive and empathic world have earned her recognition and respect within the marketing and trauma-informed community. She is leading the charge in revolutionizing the way businesses interact with their customers, leaving a profound impact on the industry and society as a whole. Connect with Kat: Radical Customer Experience: radicalcustomerexperience.com LinkedIn: linkedin.com/in/katkennan Facebook: facebook.com/rcxconsulting Instagram: instagram.com/katkennan Join the tribe, download your free guide! Discover what empathy can do for you: red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 14 Feb 2023 | February Hot Take: Why Can't We Do Business With Love? | 00:10:38 | |
Think about your organization's values for a second. I bet you have values such as integrity, honesty, innovation, or others that are similar. Maybe you have something like, Take Risks, or Customer Obsession, or even Embrace Curiosity. But do you have the word "love" anywhere on that list? Does even saying that in a business context make you feel a bit nervous? While it's Valentine's Day season and we're talking about love in all its forms this time of year, I bet you never thought about including that word in any sort of business communications whatsoever except maybe to say "We love our customers" or "We love a challenge." Your invitation today is to think about the role love plays in your company's mission, culture, and success, in the way you operate with each other, and to not be afraid of it anymore. We’re in this together. But we need to show up in ALL areas of our lives and business. Don't be afraid to make work personal. Get aligned. Choose love.
Key Takeaways:
"Now is the time to use your voice and choose love - as a leader, as a colleague, and as an organization." — Maria Ross References Mentioned: bell hooks: All About Love: New Visions Red Slice blog post: Choose Love
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 09 Apr 2024 | Logan Mallory: How a Culture of Gratitude Boosts Engagement and Mental Health | 00:50:49 | |
US Surgeon General Vivek Murthy has called out an epidemic of loneliness and highlighted how workplaces are one way to help. How can people get their needs for connection and recognition met in appropriate ways at work? And how does this impact the overall performance of the organization? I dug into these questions and more with Logan Mallory. Today, we talked about why he is so passionate about this work and how his empathy for his customers comes from being a customer himself at one time! We discussed why employers and employees are having so much conflict right now, what leaders can do to improve the employee experience, and simple ways to create an above-and-beyond culture. We talked about how your company can create a Gratitude Flywheel and got real about the short shelf life of "surface perks,” why a more consistent culture is required, especially in dispersed or hybrid environments, and why a workplace can help support community and connection to keep us mentally healthy.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We have people that are burnt out, people that are disengaged, you have a mental health crisis in the US. And maybe one of the easiest things employers can do is empower their people to say Thank You more often." — Logan Mallory Episode References:
About Logan Mallory, VP Marketing, Motivosity Logan Mallory is the Vice President of Marketing at the leading employee recognition software, Motivosity. Mallory is a public speaker, adjunct professor, and thought leader on culture and leadership in the workplace to achieve employee retention. Motivosity helps companies create winning cultures by focusing on gratitude and connection at work. Mallory's wife, four kids and poodle are all his favorites. Connect with Logan Mallory: Motivosity: motivosity.com LinkedIn: linkedin.com/in/loganmallory Facebook: facebook.com/profile.php?id=100009422255617 Instagram: instagram.com/motivosity Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 15 Sep 2020 | Kim Bohr: How Empathy Leads to Operational ROI | 00:31:34 | |
In this episode, Maria and Kim discuss:
Key Takeaways:
"The objective is to give deliberate praise and very specific praise so people can repeat that behavior going forward. We want to be really clear, as leaders, of what we want people to do more of and what we want them to do less. That requires us to be intentional, mindful, and observant in order to really deliver that in a way that is truly trying to develop and grow an individual that, again, ends up bringing good results to the organization." — Kim Bohr
About Kim Bohr: Kim Bohr is a Business Growth Strategist, Operations Executive, and Speaker & Author
Kim Bohr is COO of Waldron, Inc. and Founder of The Innovare Group, a company renowned for diagnosing and repairing organizational and leadership disconnects. In both of her roles, she works with companies and leaders to help them assess, align, and accelerate their strategic priorities that impact talent, execution, and business growth. Kim is a sought after speaker on the topics of strategy execution, leadership, and business growth. Her book, Successes, Failures & Lessons Learned, is a 12-week guided professional journal designed to be a valuable tool for companies to put into their employees’ hands to foster ownership and accountability over performance, execution, and career development goals. The outcome for the organization is greater team alignment between people+process.
Connect with Kim Bohr: Website: TheInnovareGroup.com Book: Successes, Failures & Lessons Learned LinkedIn: Kim Bohr & The Innovare Group, Inc. Twitter: @Innovare_Group YouTube: Kim Bohr Business & Leadership Growth Advisor
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 13 Dec 2022 | December Hot Take: Who Do You Want to Be Next Year? | 00:09:15 | |
It's already time to make space in your exceedingly full schedule to plan your goals for next year. So why does this happen to us, every year? I propose it's because we go about planning all wrong. We start with all the things we think we “should” want, rather than focus on what's already going right and setting intentions into motion that not only get us where we want to go, but give us more ease, flow, and clarity.
Today,I share how you can set meaningful goals based on your values and some different ways you can look at planning for the new year. And how a new perspective on asking the right question can lead to more joy, ease - and success.
Happy holidays, in whatever way you celebrate and catch you in the new year. Thank you for being part of my community!
Key Takeaways:
"It is possible to holistically align our professional and personal goals for more joy, but only if they're supported by asking the right questions." — Maria Ross
References Mentioned: Book: Who Do I Want to Become?
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 28 Feb 2023 | Emilia D’Ánzica: What Customer Success Managers Need to Succeed | 00:39:40 | |
If you're not in tech, you may not be familiar with Customer Success (CS) within your organization and how essential it is to the company's long-term success. Even if you do know what it is, perhaps your company isn't fully leveraging what it can do to catapult growth and revenue. Turns out, empathy is a key skill for CS managers, in addition to other traits my guest today will share. Emilia D'Anzica is the founder of Growth Molecules, an emerging management consulting firm that helps companies simplify customer success and become more profitable. Emilia speaks about her passion for SaaS products, women in tech, and customer success. Today we discuss how customer success is different from customer service, where the field is going, the traits that make a CS manager successful, and how to avoid common mistakes when building out your CS function that could do more harm than good. We also chat about working moms in the tech industry and her recent book, Pressing ON as a Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries & Raise the Bar for Success. Key Takeaways:
"You need to be able to influence the rest of the organization so that they're able to see the customer journey as critical to the company's success." — Emilia D’Ánzica
About Emilia D'Anzica, Founder Growth Molecules Starting her career in Silicon Valley, Emilia D’Anzica has developed a passion for SaaS products, women in tech, and customer success. She has cultivated rich experience and knowledge after leading teams at global companies including Jobvite, WalkMe, and BrightEdge. Emilia has also obtained an MBA from Saint Mary's College of California with a focus on Global Competition and Strategy. She then founded Growth Molecules, an emerging management consulting firm, helping companies simplify customer success and become more profitable. She is globally recognized as a top 25 leader in Customer Success, having received numerous accolades for her work, and is well-known as a customer success speaker. Emilia has also been featured in countless media including Forbes.com, been a speaker at SaaStr Annual Conference, Unleash 19, RD summit, among more. Originally from Naples, Italy, Emilia is an immigrant and one of six children who grew up in Kelowna, British Columbia. She has lived and worked in Copenhagen, Denmark, and Rome, Italy early in her career. When she isn’t working or traveling the world, Emilia spends time with her partner, three children, and multiple animals exploring Sonoma County, where she now resides. Pressing ON as a Tech Mom is Emilia's first book. Connect with Emilia D'Anzica Her company: Growth Molecules: https://growthmolecules.com/ Twitter: https://twitter.com/emiliadanzica LinkedIn: https://www.linkedin.com/in/emiliadanzica/ Facebook: https://www.facebook.com/growthmolecules Customer Success Academy for Customer Success Managers and Leaders - 16 courses and workshops. Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 07 Feb 2023 | Ed Kirwan: Empathy Week: Using the Power of Film to Build Empathy | 00:49:19 | |
If we help young people develop empathy throughout their educational journey, they can boost understanding, reduce bias, and nurture a culture of belonging and increased well-being. Of course, many of us adults need this, too! My guest today, Ed Kirwan, founder, and filmmaker of Empathy Week, is tackling the challenge for future generations so that maybe someday there won't be a need for empathy books like mine because this skill will be so ingrained in our consciousness, starting from a young age. Today, Ed talks about his journey from teacher to filmmaker and how he discovered the power of film to expand minds and activate behavior in his own classroom. Now through Empathy Week, he leverages films to develop empathy and expose students to different cultures, lifestyles, and points of view so they can better collaborate and create belonging. If you are a parent, teacher, or administrator, please look into Empathy Week for your school. Enjoy the conversation!
Key Takeaways:
"It's about increasing the number of experiences and the diversity of those experiences. Where films and arts can be so powerful are with low-cost, scalable actions to change perspective and build empathy." — Ed Kirwan
Ed Kirwan, CEO and Founder, Empathy Week Ed Kirwan is the CEO, founder, and filmmaker at Empathy Week - an award-winning global educational event and programme using the power of film to develop the skill of empathy. Empathy Week has so far engaged over 140,000 students across 40 countries with a mission to build the #EmpathyGeneration. Having worked with Cambridge University, Empathy Week has proven that empathy can be developed and also help increase students' self-esteem whilst reducing othering and stereotypes. Previously a teacher and Head of Chemistry in a North London School for 3 years, Ed also completed a Masters in Education and Leadership at UCL IOE. He then moved into a career of filmmaking and human-led storytelling. Ed believes that in order to change the world we first have to understand the people in it. Empathy is the number one skill to develop and underpins other vitally important skills such as leadership, creativity, innovation, and teamwork. Whilst also being a catalyst for well-being and mental health, it is crucial to leading a better personal and professional life. Connect with Ed Kirwan Empathy Week Ltd: https://www.empathy-week.com/ Twitter: https://twitter.com/EdKirwan LinkedIn: https://www.linkedin.com/in/ed-kirwan/ Facebook: https://www.facebook.com/empathyweek/ Instagram: https://www.instagram.com/empathyweek/ Check out a trailer for Empathy Week - 2023's starts week of Feb 27! https://www.youtube.com/watch?v=U8dMvssAkWo
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 06 Jun 2023 | Rae Shanahan: The Empathy Gap: 2023 State of Workplace Empathy Report | 00:36:32 | |
It's 2023 - we had a major global pandemic, geopolitical upheaval, and market ups and downs. So how are we doing when it comes to making the workplace more empathetic and adapting to everything that's hit us? For 8 years, Businessolver, a leader in benefits technology has conducted their State of Workplace Empathy Report. This report has come to be the gold standard in workplace empathy and leadership. And this year? Well, let's just say we have some work to do. In some ways, we've gone backward, with a widening gap between what the C-Suite thinks about its culture and what HR and employees actually experience. Also, HR is burning out. And as suspected, employees are craving flexibility as a key empathetic benefit. Today, Rae Shanahan, who has supported the organic growth of Businessolver from 10 employees to 1500 employees, and I discuss the key findings 2023 State of Empathy Report, what it means for HR and C-suite leadership, where we can continue to be optimistic and push for change, and actionable ways you can close the Empathy Gap in your own organization, regardless of where you sit.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"96% of employees say flexible working hours is the most empathetic benefit that an employer can offer. That's something that doesn't cost a lot, but you can get a lot of love from employees for offering it." — Rae Shanahan
Episode References:
About Rae Shanahan, Chief Strategy Officer, Businessolver "Seasoned" executive supporting the organic growth of Businessolver from 10 employees to over 1500. We live the "Businessolver Way" which means we have an intentional guide that defines our core values, core business, operation principles, our "safe" environment, and common language. We spend each day training and applying the Businessolver way to grow and delight. Connect with Rae Shanahan: Businessolver: https://www.businessolver.com LinkedIn: https://linkedin.com/in/raeshanahan
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 30 Jan 2024 | January Hot Take: How Either/Or Thinking is Killing Your Company | 00:11:04 | |
Leaders, listen up: Have you ever heard the improv maxim, "Yes, and….?" In my work researching, writing, and speaking to audiences about the power of empathy, a magnet has pulled me to one notion that gets in the way in almost every dysfunctional workplace or societal conversation. Let me explain…
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"In our world and workplaces today, it no longer serves us to focus on either/or thinking. We must embrace BOTH/AND." — Maria Ross
Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 29 Jun 2021 | Davida Ginter: How Leaders Can Avoid Burnout and Build Emotional Resilience | 00:26:13 | |
Burnout is costing us more than we think, but new research has emerged that shows empathetic leadership can help prevent burnout. My guest today, Davida Ginter, helps leaders and organizations prevent burnout so they can scale impact. We talk about how leaders can better sustain themselves and set boundaries to avoid burnout. We discuss how you can start building a practice of emotional resilience to better face adversity, and we bust some myths about empathy and self-care that could be getting in your way of success or even your physical health.
Key Takeaways:
About Davida Ginter: Davida Ginter, Co-Founder & CEO, Enkindle Global Davida Ginter is the Co-founder and CEO of Enkindle Global and the author of the book Burning Out Won't Get You There. She specializes in Participatory Leadership processes, and operates on a global scale to support leaders and organizations in preventing burnout, cultivating well being, and developing emotional resilience.
Connect with Davida: Website : https://davidaginter.com/ LinkedIn: https://www.linkedin.com/in/davida-ginter/ Facebook: https://www.facebook.com/davida.ginter/ The Book: https://www.amazon.com/dp/9659277709/ Referenced Harvard Business Review Article: https://hbr.org/2020/09/preventing-burnout-is-about-empathetic-leadership
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 16 Nov 2021 | Christina Harbridge: Ever Send a Thank You Card to Your Collection Agency? | 00:39:22 | |
By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she created a culture of empathy that led to transforming a usually bleak work environment into a thriving culture, resulting in success rates 3X the industry average and whose clients would send thank you cards and wedding invitations! How did she do it? What is she doing now? Is the agency still around? These are all questions I get and ones Christina herself is here to talk us through today. We also speak about how she accidentally stumbled on this business model - and how she now teaches leaders to do the same. She shares the biggest obstacles leaders face in transforming their cultures and breaking outdated models - and the financial success that comes from treating employees and customers with dignity, respect, and empathy. Finally, we talk about the important role of systems design in ensuring your company can actually live out it’s values day to day and make them more than a talking point.
Key Takeaways:
"What we were doing was filling people's basic need to feel understood, which is an underlying need. That drives commitment." — Christina Harbridge
Christina Harbridge, Mischief Executive Officer, Allegory Christina Harbridge is a behaviorist who trains and coaches individuals, teams and large groups to understand and leverage their own personal operating system when dealing with others who may or may not be rational. Christina’s early experience as founder and CEO of a debt collection agency that collected debt through unorthodox tactics (such as being nice) shaped her worldview on workplace communication. Employees focused their interactions on filling a person’s need to feel understood through emotionally literate tactics, rather than focusing on trying to collect a debt that may not even have been owed. This values-based tactic, reinforced by bonuses paid on thank-you notes received, reinvigorated the industry by resulting in collections three times higher than the industry average. The proof was in the wedding invitations. Christina has co-authored software, built and sold a successful finance industry company, practiced acrobatic swing dancing, participated as a NASA test subject and collaborated to design and weld several large-scale metal sculptures. She has served her community on the founding boards of The Bay Lights and Emerge America. Her story is covered in more detail in Simon Sinek’s book “Start With Why,” Mike Maddock’s “Plan D,” and Maria Ross’ “The Empathy Edge.” She is the author of Swayed: How to Communicate for Impact, which reached number one on Amazon’s ‘Conflict’ category list.
Connect with Christina Website: https://www.allegoryinc.com/team/christina-harbridge/ Twitter: https://twitter.com/charbridge?lang=en LinkedIn: https://www.linkedin.com/in/christina-harbridge/ Facebook: https://www.facebook.com/allegoryinc/ Instagram: https://www.instagram.com/christinaharbridge/
Book: Swayed: How to Communicate for Impact https://www.amazon.com/Swayed-Communicate-Impact-Christina-Harbridge/dp/0997296240
Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 02 Jul 2024 | Esther Goldenberg: Imagining Deborah's Untold Story with Empathy | 00:43:55 | |
What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains untold? My guest is Esther Goldenberg, educator and author of the Biblical fiction novel, The Scrolls of Deborah. We discuss how a few lines in the Bible sparked Esther's curiosity to imagine this woman's entire life story and perspective, how seeing historical events from other points of view can be so valuable and fill in gaps or change hearts, and how books and stories help us nourish empathy and relate to others from a safe distance. We also talk about how writing can be a lonely endeavor and what creating something for the world that only exists in your head feels like. Esther even reads us a passage from the novel that is a shining example of an empathetic conversation so pay attention to that debrief as well! To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Through fiction, people get to really see themselves in the characters and see the characters as people who they get to know. And that really creates fertile ground for empathy." — Esther Goldenberg Episode References:
About Esther Goldenberg, Educator and Author, The Scrolls of Deborah Esther Goldenberg is a native Chicagoan, author, educator, and mother. Once a reluctant reader, but always someone who enjoyed a good story, she developed a passion for writing. Her much anticipated Biblical fiction novel, The Scrolls of Deborah, is available in paperback, e-book, and audio formats. Esther continues to write and teach students of all ages, with most of her workshops now tying in with themes from her book. Connect with Esther Goldenberg: Website: EstherGoldenberg.com Book: The Scrolls of Deborah: amazon.com/Scrolls-Deborah-Esther-Goldenberg/dp/195590541X Facebook: facebook.com/EstherGoldenbergAuthor Instagram: instagram.com/EstherGoldenbergAuthor Join the community and discover what empathy can do for you: red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 14 May 2024 | May Hot Take: Why is Self-Care Core to Empathetic Leadership? | 00:09:42 | |
Self-care is more than just manis, pedis, and massages. It is vital to helping leaders embrace empathy while also making tough business decisions, holding people accountable, and setting high-performance standards. It matters because depleted leaders are ineffective leaders.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"It can be tempting to shoulder additional burdens in the name of empathy, but, in the end, you are doing yourself and your team a disservice." — Maria Ross
Episode References:
Join the community and discover what empathy can do for you: http://red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024!
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 17 May 2022 | Ben Easter: Are You a Nonviolent Communicator? (You May Not Be!) | 00:53:38 | |
Are you engaging in violent or nonviolent communication? Knowing how to make the shift is vital to being an effective leader - and communicator. Today, I got the chance to speak to Ben Easter, founder of Lucid Shift Coaching. Ben and I unfortunately both share the title of brain injury survivor - and in this episode, he shares how that experience led him to learn all he could about effective communication. We discuss the power of the brain to adapt and learn new skills and strategies - and how that relates to how we communicate with others. Ben shares what violent and non-violent communication look like and how to spot them in yourself. He gives us a sample role play and practical strategies to shift into non-violent communication, and we discuss how self-reflection, language choice and boundaries play a big role in that shift. This episode will cause you to reflect on how you talk and invite you to find a new way of interacting with your colleagues, employees - and yes, even loved ones.
Key Takeaways:
“Defense is the first act of aggression. If we come in with the idea that we're defending something, things get tense. Rather than defending, I like to think about enrolling people. What are we doing? What do we both care about?” — Ben Easter
About Ben Easter, Founder Lucid Shift Coaching: Benjamin Easter is the Founder and Head Coach at Lucid Shift Coaching where they are on a mission to help badass business owners to break through their limiting beliefs and outthink their challenges so that they can have more freedom and impact. Connect with Ben Easter Website: www.LucidShiftCoaching.com LinkedIn: https://www.linkedin.com/in/benjamineaster/ Facebook: https://www.facebook.com/LucidShiftCoaching Instagram: https://www.instagram.com/lucid_shift_coaching/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 09 Aug 2022 | August Hot Take: What Is - and Is NOT - Empathy | 00:12:32 | |
Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common questions attendees ask during my keynotes and trainings. First up: What is empathy? And what is it NOT? Let's get on the same page about what empathy in the workplace means, and bust some myths and misconceptions leaders have about it that prevent them from embracing it. Thanks for being here and enjoying the podcast. Would love to know what you think of this Hot Takes format.
Key Takeaways:
"Just because you agree with someone doesn't mean you're empathetic. And just because you're empathetic, doesn't mean you agree with someone. It just means you're going to find a way forward and you're going to keep seeking that common ground." — Maria Ross
Resources Mentioned: Empathy Circles: https://www.empathycircles.com/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 16 Apr 2024 | April Hot Take: Why Empathy Starts with Self-Awareness | 00:11:05 | |
The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people. I am so excited to share this with you! For the next 5 months, I'll be devoting a Hot Take episode to one of the 5 core pillars of effective empathetic leaders, outlined in the book. See, I emphasize EFFECTIVE because it's not just about being empathetic - you have to actually perform, deliver, and get results, too. You as a leader can and must balance empathy with accountability. And today we're going to talk about the first pillar to accomplish that…Self-Awareness.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Self-reflection is not woo-woo; it's a smart strategy. You need to cultivate a deep and ever-evolving understanding of your people, as well as of yourself." — Maria Ross
Episode References:
Join the community and discover what empathy can do for you: http://red-slice.com Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 07 Nov 2023 | Dr. Michelle Zhou: Empathic AI is Real and It's Here - But We Need Everyone Involved! | 00:47:34 | |
Much of the AI you hear about these days is about large language models trained to look for commonalities and best next guesses. This causes a lot of fear around how AI will be abused - Will the bots take over? Are the inputs unbiased and accurate? Will my teenager cheat on his school essay? But we can take a more thoughtful and opportunistic view of AI, specifically in areas where we can teach AI empathy. Yes, I said teach AI empathy. My guest today, Dr. Michelle Zhou, and I discuss how cognitive AI is different from large learning model AI, how these systems learn empathy, and how they empower both companies and individuals without the resources for expensive solutions. We discuss why empathy is actually even more necessary, not less, in the age of AI. And most importantly, we chat about why everyone needs to get involved in AI - why we need to "democratize it", as Dr. Zhou states, in order to be more inclusive and learn how to respond to a variety of needs and people. Dr. Zhou reveals why she believes basic customer service chatbots are one of the worst uses of AI out there! To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"In order for AI to be inclusive, then we need more people to be there. If there are more people participating, then you have more diversity. The more involvement from a human side, the more inclusive AI can be." — Dr. Michelle Zhou
About Michelle Zhou, Co-Founder & CEO, Juji Inc. Dr. Michelle Zhou is a Co-Founder and CEO of Juji, Inc., an Artificial Intelligence (AI) company located in Silicon Valley, specializing in building cognitive conversational AI technologies and solutions that enable the creation and adoption of empathic and empathetic AI agents. Prior to starting Juji, Michelle led the User Systems and Experience Research (USER) group at IBM Research – Almaden and then the IBM Watson Group. Michelle's expertise is in the interdisciplinary area of intelligent user interaction (IUI), including conversational AI systems and personality analytics. She is an inventor of the IBM Watson Personality Insights and has led the research and development of at least a dozen products in her areas of expertise. Michelle has published over 100 peer-reviewed, refereed scientific articles and 45+ patents. Michelle is the Editor-in-Chief of ACM Transactions on Interactive Intelligent Systems (TiiS) and an Associate Editor of ACM Transactions on Intelligent Systems and Technology (TIST). She received a Ph.D. in Computer Science from Columbia University and is an ACM Distinguished Scientist. Dr. Zhou has been featured in Axios, Fortune, New York Times, Christian Science Monitor, and spoke at Fortune Brainstorm Tech last year. Connect with Michelle Zhou Website: https://juji.io/ X: https://twitter.com/senseofsnow2011 LinkedIn: https://www.linkedin.com/in/mxzhou/ Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 12 Oct 2021 | Hope Timberlake: Speak Up, Dammit! | 00:41:38 | |
When you don’t speak out, the world misses out on what could be your game-changing idea, inspiring perspective or important cautionary tale. Too often women and underrepresented people are too afraid to speak up, share their authentic opinions and experiences, and actually make their organizations more successful. That’s a tragedy. Today, I speak with leadership communication expert and author Hope Timberlake about what speaking out and authenticity really mean and what holds even the most extroverted among us back from expressing our ideas. We discuss how empathy is the key to getting over some of those fears, and framing your idea in an effective way that resonates with your audience. We even attempted to puzzle out why there are many good leaders out there, who are good at “getting the job done” but are horrible at communication!
Key Takeaways:
"It’s so important to divorce the outcome from the input. What you're sharing, you're sharing for the purpose of sharing and flexing that muscle, of sharing your voice, and sharing your ideas. Whatever happens is fine." — Hope Timberlake
About Hope Timberlake: Hope Timberlake, Leadership Communication Expert and Author Hope Timberlake is a speaker, trainer and author who focuses on the communication side of leadership. She is passionate about persuasive messaging, relationship building, executive presence, developing others, and elevating the voices of women and those underrepresented in leadership. Her book, Speak Up, Dammit! How to Quiet Your Fears, Polish Your Presence and Share Your Voice published in October 2021. Hope works with executives and their teams across many industries at companies including AirBnB, Autodesk, Bank of America, BlackRock, Dropbox, Intel, PlayStation, Splunk and many scaling start-ups. Hope earned her Bachelor of Arts degree from Duke University and completed a Masters degree at University of California, Berkeley. She lives in the San Francisco Bay Area with her husband, teenaged children and dog Mona.
Connect with Hope: Website (for her book and Masterclass): www.HopeTimberlake.com Twitter: https://twitter.com/hopetimber LinkedIn: https://www.linkedin.com/in/hopetimberlake/ Facebook: https://www.facebook.com/speakupdamnit Instagram: https://www.instagram.com/hopetimberlake/
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 19 Sep 2023 | Dr. Peter Sear: What Elite Sport Teaches Us About Empathic Leadership | 00:34:45 | |
Athletes & legendary coaches from sport are often cited by leaders to motivate, inspire, & pull together as a team. But how many leaders actually practice & use the skills these high-achievers leverage to be successful? In today's sports landscape, coaches who have embraced emotional intelligent approaches are scoring points & building dynasties. And corporate leaders have a lot to learn from them. Today, Dr. Peter Sear & I talk about how sport leadership has changed & become more empathic over the last two decades - thus attracting a different kind of leader. We discuss how coaches manage empathic relationships & get the balance of "close but not too close" right. Peter also shares the concept of Empathic Accuracy & tips for how to help your team build empathy among each other.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"The ‘my way or the highway’ approach that coaches often used to apply just doesn't work with athletes of this generation. They've got different expectations and different powers." — Dr. Peter Sear About Dr. Peter Sear, Founder Empathic Minds I started off as a Futures Floor Trader, trading sugar futures in London for five years. I traveled before going to University at 23, to study psychology. That led to my first Masters degree, during which I opened a property company with my parents. I continued to study, getting another Masters, in Jung, & learning some neuroscience. My PhD was at Loughborough (the best University in the world for sport related research!). Since then, I've written for Psychology Today, The World Financial Review among others. I now help coaches, leaders, organizations, consultancies, & individuals learn about the powers of empathy & how to develop them. Connect with Dr. Peter Sear: The Empathic Minds Organisation: EmpathicMinds.org Book: Empathic Leadership: Lessons from Elite Sport X: @DrPeterSear LinkedIn: Dr Peter Sear From our Sponsor: GET YOUR FREE GUIDE! Teri Schmidt, Director of Stronger to Serve Coaching & Teambuilding, (Listen here to Ep 165) shares how you can craft effective team building experiences that foster connection, lock in valuable professional skills & benefit your community. Introducing Learn By Doing (Good) – the ultimate team building events that seamlessly blend professional development with community service - and offer real ROI for all that time away from your "real work!". Download your free guide: Team Connection: 10 Activities to Connect in 10 Minutes or Less & learn more about these innovative experiences for your in-person, remote, or hybrid team at becomestrongertoserve.com/empathyedge Join the tribe, download your free guide! Discover what empathy can do for you: red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 29 Sep 2020 | Jay Baer: How Empathy Gets Your Customers Talking | 00:45:24 | |
In this episode, Maria and Jay discuss:
Key Takeaways:
"A human treating a human like a human and reading the room successfully - ultimately, that’s all empathy is. And, usually, the problem is brands get in the way of empathy...and usually the people in the organization want to be more empathetic." — Jay Baer
About Jay Baer: Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince & Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands. His newest book, Talk Triggers, is the complete guide to creating customers using strategic, operational differentiators that compel word of mouth. In the best companies, the customers do the marketing. Talk Triggers is the instruction manual for making businesses grow with customer conversation. Hug Your Haters - Jay’s book on modern customer service and customer experience techniques - revolutionized the way business thinks about customer interactions and was named one of the top 3 business books of 2016 by Strategy + Business. His second book, Youtility: Why Smart Marketing is About Help not Hype, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller. Jay speaks approximately 60 times per year world-wide, often with lessons about how businesspeople can use today’s shifts in technology and consumer expectations to gain or keep more customers. Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named best marketing podcast by the Content Marketing Awards. He also has a weekly Talk Triggers show about word of mouth, featured on YouTube, and as a podcast. A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers. He’s also one of the world’s top Global Gurus in customer service and customer experience. Convince & Convert is the fifth multi-million dollar company Jay has started from scratch. Before his move into digital marketing in 1994, he was a brand marketer and a political consultant, with major roles in state, federal, and presidential electoral campaigns. Befitting his roots in Arizona, Jay is a tequila collector and maintains his allegiance to the teams of his alma mater, the University of Arizona. Jay lives in the idyllic college town of Bloomington, Indiana with his wife and children, and travels from Indianapolis to speaking opportunities world-wide.
Connect with Jay Baer: Twitter: @jaybaer Facebook: Jay Baer Website: JayBaer.com & ConvinceAndConvert.com Book: Now Revolution, Talk Triggers, Hug Your Haters, and More! Show: Social Pros & Standing Ovation & The Talk Triggers Show YouTube: Jay Baer LinkedIn: Jay Baer Instagram: @jaybaer
References:
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 30 May 2023 | Andrea Feigl: The Business Case for Private/Public Health Investment Partnerships | 00:33:01 | |
OK, real talk. I have taken a bit of heat over the years for trying to make a business case for empathy. When some folks saw my TEDx talk about how to trick leaders into being empathetic by showing them the benefits to the bottom line, they bristled. "How can you convince people to embrace empathy for selfish reasons?! That's not compassionate at all,’ they said. My perspective has been and will always be that to persuade people to take action, you need to make a case for what's in it for them to change. It's basic human nature. And if it gets them there, they can be transformed from the outside in - and we all benefit. That's exactly what Andrea Feigl is trying to do. She is making the business case for the private sector to partner with public entities and invest in healthcare. When they do, they cut costs, improve performance - and grow the economy. Andrea calls this a blended finance model and it's working. Today, we discuss what blended finance is, what role empathy plays in health impact measurement, and why financing healthcare matters in the impact and finance spaces. We talk about how to measure the impact of healthcare access on companies and the economy, and essentially, how to make the investment case for health, as evidenced recently in blended finance partnerships helping to find and distribute vaccines for COVID.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"We see that there is value in caring - not just caring about health for health sake, even though that is important - there's value for the economy in caring and investing in health appropriately." — Andrea Feigl
About Andrea Feigl, CEO, Health Finance Institute Andrea Feigl, Ph.D. MPH, envisions a world with less suffering from preventable diseases, where every person can live their life with full dignity and reach their fullest potential. Andrea is the founder & CEO of Health Finance Institute and an adjunct professor at Georgetown University who brings passion and ambition to her work in global health policy, financing, and governance. Outside of her work in healthcare, Andrea is trained as a ballet dancer and holds an international teaching certificate in classical ballet. Andrea writes and speaks publicly in order to close the knowledge and implementation gap when it comes to global healthcare, especially related to non communicable diseases. She has published reports and papers for Health Policy, the WHO Bulletin, the CUGH Global Health Project of the Year, the Center for Global Development, and WEF/Harvard. Andrea is recognized as the innovator of the Evidenced Formal Coverage Index metric for universal healthcare coverage. A native of Austria, Andrea received her Ph.D. in global health from Harvard University, her MPH and BSc (First Class Honors) with a full scholarship from Simon Fraser University in Canada, and her IB from Red Cross Nordic United World College in Norway. When she is not speaking, dancing, or traveling, Andrea enjoys playing the piano, skiing, and spending time with her son at their home in Washington, D.C. Connect with Andrea Feigl: Health Finance Institute: https://healthfinanceinstitute.org Twitter: https://twitter.com/dr_feigl LinkedIn: https://linkedin.com/in/andreafeigl1 The Health Impact Credit Podcast: https://open.spotify.com/episode/69apWnX6QlVOC9zqmGYAFq An article on Blended Finance The CGD event on assistive technologies: https://www.youtube.com/watch?v=JQ71XTY7A6I Last year Skoll Open Forum – recording on solidarity: https://vimeo.com/700668875
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 20 Feb 2024 | Michael Bungay Stanier: How to Work with (Almost) Anyone | 00:50:08 | |
Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you. And how much more complicated does it get when you work for that someone, or they work for you? Today, I am delighted to share my conversation with leadership coach, speaker, and best-selling author Michael Bungay Stanier. Michael and I talked about the difference between leadership and coaching and the role empathy and curiosity play in those skills, why so many leaders misunderstand what coaching means, why rescuers create victims and the importance of learning how to listen. He shares the key to having Keystone Conversations to create a better working relationship. And he shares five questions that will help you build the best possible relationship with almost anyone - and why he says "almost!" Plus, we had a love fest for our mutual publisher, Page Two. Michael is a legend and as kind and generous as they come. Take a listen.
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"I do believe…that every working relationship can be better. If you could make all of them 10-15% better, that would make a difference, because not just your success at work, but your happiness at work is dependent on the quality of your working relationships." — Michael Bungay Stanier Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! About Michael Bungay Stanier: Michael Bungay Stanier is best known for The Coaching Habit, the best-selling coaching book of the century and recognized as a classic. His most recent book, How to Work with (Almost) Anyone, shows how to build the Best Possible Relationship with the key people at work. Michael was a Rhodes Scholar, and was recently awarded the coaching prize by Thinkers50, “the Oscars of Management.” Connect with Michael Bungay Stanier: MBS.works: https://www.mbs.works/ X: https://www.twitter.com/mbs_works LinkedIn: https://www.linkedin.com/in/michaelbungaystanier Facebook: https://www.facebook.com/mbs_works-113849977032317 Instagram: https://www.instagram.com/mbs_works Book: How to Work with (Almost) Anyone: Five Questions for Building the Best Possible Relationships Check out a FREE Video example of Michael’s Keystone Conversation at: https://bestpossiblerelationship.com/ Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 26 Aug 2020 | Jonni Ressler: How to Build a Successful Business on Empathy | 00:42:47 | |
In this episode, Maria and Jonni discuss:
Key Takeaways:
"You want to build trust with the people you work with, that you work for, that worked for you. And if you can build that - which mostly comes from listening, empathy, and understanding their perspective - if you have a baseline of trust, the rest will fall into place. That means, when times are tough, you'll figure it out together because you have that baseline of trust. When times are good, they will trust you to just run with it because you have that baseline of trust." — Jonni Ressler
About Jonni Ressler: Jonni Ressler is the CEO of Eleven 11 Solutions and believes successful marketing is another form of storytelling and that relationship is everything A natural connector, Jonni has built a multimillion-dollar consulting business by matching hiring managers with top talent across the United States. Her consultancy is ruthlessly committed to helping clients and consultants succeed with a focus on transparency, integrity, and doing the right thing every time. She began her career working for a variety of top technical companies like Microsoft and RealNetworks in international and domestic roles across both sales and marketing.
In the early 2000s, Jonni left the workforce for over 6 years to raise her young children and returned to marketing as a consultant, giving her a unique perspective on reentering the workforce. As a stand out consultant, she did a little bit of everything from leading product launches, to coordinating brand strategy and sales execution, to partner management, change management, and numerous corporate website redesigns and launches in her decade of consulting for companies like SAP Concur, HPE, and Microsoft. Jonni founded Eleven 11 Solutions with the knowledge that good people know good people, and as a result of that philosophy, her company has doubled each year since inception in 2016 as a referral-only business. When she's not leading Eleven 11 Solutions, and actively supporting her family and their respective interests, you can find Jonni on stage or online doing Improv.
Connect with Jonni Ressler: Learn more about Eleven 11 Solutions: Eleven11Solutions.com Connect on Instagram: @eleven.11.solutions Connect to Elevel 11 on LinkedIn: Eleven 11 Solutions Connect to Jonni on LinkedIn: Jonni Ressler Hashtags: #relationshipiseverything #goodhumans #consulting
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||
| 22 Aug 2023 | Sam Fleischacker: Adam Smith on Empathy and the Free Market | 00:49:51 | |
Captains of industry and political pundits who believe the free market economy will save us all love to cite 18th-century social thinker Adam Smith and his book The Wealth of Nations. In it, he championed self-interest and a free market as a catalyst for societal improvement. But he also assumed those with the power and privilege would consider the needs of others within that free market system. Somewhere along the way, his ideas around empathy and moral obligation got stripped away from his economic philosophy. See, back then, the lines were blurred between economists, social thinkers, and philosophers. Today, I talk with Sam Fleischacker, an expert on Adam Smith, to clarify what Smith really thought about a free market and our responsibilities to society within it. We also talk about what is distinctive about Smith's conception of empathy in his own time and how it squares with today. Sam shares how empathy affects Smith's proposals for economic policy, what he had to say about our tendency to empathize more with people we already know and care for than for people very distant from us, and the big question: Should we try to empathize with people we think are evil?
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Smith is very much about thinking about what everybody wants, from their own perspective, that is to say, empathizing with them. And I think that's gotten badly lost on both the left and the right in public policy." — Sam Fleischacker
About Sam Fleischacker, LAS Distinguished Professor of Philosophy Sam Fleischacker is LAS Distinguished Professor of Philosophy at the University of Illinois in Chicago. He works on moral and political philosophy, and the philosophy of religion. He is the author of nine books, including Adam Smith, Being Me Being You: Adam Smith and Empathy, A Third Concept of Liberty: Judgment and Freedom in Kant and Adam Smith, and On Adam Smith’s Wealth of Nations: A Philosophical Companion. He was President of the International Adam Smith Society from 2006 to 2010. References Mentioned: Edwin Rutsch, The Empathy Edge podcast: How Empathy Circles Can Change the World David Weissman, The Empathy Edge podcast: From MAGA to Jewish Liberal Progressive MARIA'S COURSE Learn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourse Connect with Sam Fleischacker University of Illinois at Chicago: https://phil.uic.edu/philosophy/people/faculty/fleischacker Facebook: https://www.facebook.com/sam.fleischacker.7 Books: Adam Smith (Routledge, 2021) Being Me Being You: Adam Smith and Empathy (University of Chicago Press, 2019)
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook:
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 13 Feb 2024 | February Hot Take: How Marty Maraschino Taught Me Resilience | 00:12:25 | |
Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is “The capacity to withstand or to recover quickly from difficulties; toughness.” Clearly, we need to embrace resilience as human beings. In a chaotic, unpredictable world where the only constant is change, you might drive yourself mad if you cannot adapt. But more importantly, how is the skill of resilience strengthened, taught, or learned? Today I share two examples from my childhood on how I learned resilience that I hope will not only enlighten you, but entertain you. (HINT: One involves my theater geek high school days!)
To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:
I learned from moments like that to process my grief over what I'd lost, but embrace what was in front of me - and make it my own. — Maria Ross
Episode References:
Brand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria! Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 08 Oct 2024 | October Hot Take: Scary Leaders…Or Scared Leaders? | 00:11:30 | |
Halloween is just around the corner, and the ghouls, goblins, and…gladiators will be out in full force, along with spooky music, haunted houses, chills, and thrills. While humans have a weird desire to scare ourselves for our amusement, fear and horror in the workplace is far less desirable. And nothing can strike more fear into our hearts than scary bosses. But are those leaders scary...or scared? Today, I discuss how fear is detrimental for your team and how elevated perceived stress levels cause poor cognition. I also talk about why embracing empathy and building strong connections with your team while still maintaining high accountability and performance expectations will allow your team to rise to the challenge. Listen in for some scary statistics, but also the light around the dark corner that waits for those of us who are willing to take the next steps.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com Key Takeaways:
"Most scary or ineffective leaders have no self-awareness about how poorly they come across and how much psychological torture they influence. And that's because their negative behavior is almost always a result of their own fears." — Maria Ross
Episode References:
From Our Partner: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future. Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria and her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 28 May 2024 | Jessica Swank: How Box Navigates the New World of Work | 00:40:08 | |
Post-pandemic leadership can be challenging. With the current market and increased expectations workers, leaders, and mid-level managers are squeezed, balancing the needs of the business with the demands of their people. This is why I'm excited to talk to a Chief People Officer of a global organization that is doing the work, navigating the journey, and experimenting with ways to better support their people. Today, I talk with Jessica Swank about how her company's leaders are navigating the challenges and still taking care of themselves and their people. We discuss the importance of clarity and support when setting high expectations, and how transparency, communication, and listening are vital with hybrid and remote work experimentation. We discuss specific ways Box integrates values into their decisions and develops and enables their managers to be more successful. Whatever your culture, Jessica offers her best advice on where you can start supporting your leaders. To access the episode transcript, please click on the episode title at TheEmpathyEdge.com Key Takeaways:
"It's not just up to the business to say, ‘Here's what I need from you.’ It is incredibly valuable for every person to have that open dialogue with their managers, ask them when they need support, clarification, feedback, not just sitting back and waiting to be told, but also engaging in that dialogue." — Jessica Swank "It's all about juggling, and you're going to drop some balls, just make sure that the balls are going to bounce versus shatter." — Jessica Swank About Jessica Swank, Chief People Officer, Box Jessica has a proven track record helping companies define and amplify their people and culture strategy (including diversity, talent development, employee experience, workforce planning, people analytics, and internal communications). She has been with Box since December 2018, and currently leads all People (HR), Belonging, Community (including Box.org), Places (workplace services and real estate), and Internal Communications. Prior to Box she led the People team at Blue Bottle Coffee, a high-growth global coffee company. Previously, Jessica led HR for Aruba, a fast-growing subsidiary of HPE, and spent ten years at HP/HPE in a variety of global HR roles. Her early career included executive search and recruiting for CEO's, CFO's and other key leadership positions. Connect with Jessica Swank: Box: box.com LinkedIn: linkedin.com/in/jessica-venner-swank Join the community and discover what empathy can do for you: red-slice.com PRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, or yourself and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast & book: TheEmpathyEdge.com Learn more about Maria & her work: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria X: @redslice Facebook: Red Slice Threads: @redslicemaria We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks! | |||
| 28 Jun 2022 | Rhonda Manns: Design Thinking in Healthcare - and Beyond | 00:39:30 | |
You think your organization's challenges are tough? Try healthcare, where lives are on the line! Not only has this industry been stretched to its limit during the pandemic, we have issues of healthcare literacy, inequities across certain populations, and burnout among our most talented practitioners. My guest today offers us energy and profound hope on the future of healthcare and how we can apply design thinking to this industry - and to your own organization - for better outcomes. Rhonda Manns is a Nurse innovator who will share her fascinating story about pivoting from an ER nurse to product management. Rhonda explains the difference between human-centered design and design thinking and explains how to use those concepts in any business for better, holistic solutions. We discuss the impact and role that nurses play in solving business problems through empathy. She shares some interesting healthcare Hackathon stories, and even explains how you can be empathetic and still protect yourself from burnout. If anyone knows about this skill, it's a nurse!
Key Takeaways:
"Being a part of that hands-on, real life care every day helps nurses to enhance the business. Health care has its own culture, its own language and you need clinicians in those business decisions." — Rhonda Manns
About Rhonda Manns, Nurse Innovator: Recognized as one of LinkedIn’s Leaders in Nursing, Rhonda Manns is a registered nurse, certified case manager, and Nurse innovator who uses design-thinking to help software teams reach the nation’s most vulnerable populations. She is a mentor, a contributing author, and a clinical nurse advisor for a nurse-led healthcare startup in Boston who will be launching her own nurse-led project to solve for nurse exodus this Summer.
Connect with Rhonda Manns: Twitter: https://twitter.com/realRhondaManns LinkedIn: https://www.linkedin.com/in/rhondajmanns Instagram: https://instagram.com/realrhondamanns Resources Mentioned: Society of Nurse Scientists, Innovators, Entrepreneurs & Leaders Heather Hiscox interview: The Surprising Empathy Gap in Social Impact Jamie Greenwood interview: Why Empathy for Others Starts With Compassion for Yourself
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross Take my LinkedIn Learning Course! Leading with Empathy LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: | |||
| 02 Sep 2020 | Paul Marobella: Leading Through Crisis | 00:44:03 | |
In this episode, Maria and Paul discuss:
Key Takeaways:
"There's no playbook...The whole world was in the same spot without a manual on how to get through what we've gone through. So I give a lot of the brands a pass if they attempted to do something that maybe fell flat." — Paul Marobella
About Paul Marobella: Paul brings the rare combination of a proven operational growth leader with being a modern marketer. Having led organizations of all sizes from early-stage and PE-backed fast-scale-ups to large enterprises as large as $400mio in revenue/$80mio in EBIT, Paul always leads with heart/vision and focuses on balancing profits with people and purpose. He's led brand and marketing transformations for many of the world's most iconic brands including IBM, Coca-Cola, Jim Beam, Microsoft, Adidas, and many more.
Building high-performance cultures with a priority focus on diverse and inclusive teams has been a consistent thread throughout his leadership career. Working with his team, he developed a Fast Company World Changing Idea entitled #blackatwork that shed light on the experience of black employees in advertising. He was also an inaugural signatory of the 3% Pay Equity Pledge in 2018 ensuring that pay equity in his North American organization was third-party audited and adjusted accordingly. Leading organizations through transformational inflection points with purpose and focus has resulted in hyper-growth for his teams and companies.
Paul is also passionate about providing resources and direction for at-risk youth in the inner-cities of America, especially Chicago. He chairs and sits on multiple boards whose purpose all focus on developing a healthier community and better educational opportunities for the kids of Chicago. He is an advisory board member of the Chicago Blackhawks Foundation, Chairman of the Inner-City Education Program and board member of Off The Street Club on Chicago’s West Side.
Paul is a co-founder of the T.E.A.M Hockey Academy, a mobile hockey and life skills academy for players of color in North America, launching in 2021 with former NHL player and current NBC analyst, Anson Carter.
Paul lives in Chicago with his wife, two teenage daughters, English bulldog Lord Stanley and when not in a conference room, you can find him on the ice playing hockey.
Connect with Paul Marobella: Twitter: @marobella Instagram: @marobella LinkedIn: Paul Marobella Website: HavasCreative.com & InnerCityEducation.org T.E.A.M Hockey American website coming soon!
Connect with Maria: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria’s brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice | |||