The DEX Show: A Show for IT Change Makers (Nexthink)

For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle.  
Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.  
However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive?  
In today’s episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the employee and user in the IT industry. 
We discuss:
 How standardization helps the few not the masses 
 The consumerization of digital transformation
 Why the employee experience and user experience is the future of IT 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

How does a modern day philosopher think about your digital workplace?

Today, Tim Flower, Global Director Business Transformation of Nexthink and Thomas McGrath, Content Strategist of Nexthink, join Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, on episode 5 of Digital Employee Experience for a spirited chat focused on the pursuit of truth in a digital workplace. They talked about…

- Balancing modern day work and philosophy

- The Virtues of Virtual report by Philosophy at Work

- Clarity and the power of controlling your mindset

Click here for Nexthink’s new eBook: Work from Anywhere: 12 Tips to Help IT Support a Distributed Workforce! For more information, check out nexthink.com or connect on LinkedIn.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!

In this episode, Tim Flower and Thomas McGrath of Nexthink invite Alan Nance, Co-Founder of CitrusCollab, to episode 2 of the Digital Employee Experience podcast. This conversation focused on moving the needle for IT in your organization based on experiences over metrics and...

- IT experiences generationally from Baby Boomers to Gen Z

- Measuring cumulative IT experiences over time

- Micro experiences, experience architecture, and experience personas
For more information on IT support for distributed workforces, Nexthink has an eBook for listeners of today’s show. For more information, head over to nexthink.com or LinkedIn to stay connected!
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or where you listen to podcasts.

Today, Paul Hardy, Evangelist, Chief Innovation Office at ServiceNow and David D'Agostino, ITSM Practice Lead at Nexthink cover this and much more on episode 7 of Digital Employee Experience. This discussion focused on the future of the digital workplace and...

- How the measure of success has shifted since working from home

- The power integration of services can have on your employees and business

- Where your business can improve their human first approach

Here is the Nexthink Pulse Report that explores IT’s digital experience challenges from top IT executives. For more information, check out nexthink.com or connect with us on LinkedIn.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!

The paradigm used to be that corporate technology slowly inched its way into the consumer's hands. During that era, IT had full control over the technology. Users, however, were frustrated because of its inability to adapt to the experience we expected and needed.

Now, that paradigm has shifted. Ever since the advent of the iPhone, we’ve flipped the script. Now, we’re bringing user-friendly consumer technology into the workplace and asking IT to support it, to secure it — to make it work.

In this episode, Ben Ward, EUC Activist and Senior SE at IGEL, breaks down the history of corporate technology and how consumerization has made IT’s job both easier and more difficult.

We discuss:


- The beginnings of corporate technology


- How the iPhone almost broke IT


- Why enterprises should adopt an intuitive, user-friendly model for support


- The trend toward user experience monitoring


You can read Ben Ward’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/new-employee-expectations)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:
Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over recent years?
How can IT teams reduce costs when they’re under the microscope of their executives?


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Why do we continue to treat employees as if we are in the Second Industrial Revolution? How can we use personal insights to make decisions? What are ways to strike the perfect balance between work from home and in the office?

These are a few of the many burning questions answered on today’s show.

In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Gil Cohen, Founder of Employee Experience Design. Today we had a conversation around...


- How company culture is an experience felt individually and not by the masses


- Why supporting individuals plays a large role in company culture today


- The need for curated interactions that feel as if we were in the office

For more information on how personal IT decisions are driving organizations to be more technology enabled and foster an inclusive culture, Nexthink has an on-demand webinar for listeners of today’s show. For more information, head over to nexthink.com or LinkedIn to stay connected!

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.

The only constant is change. At least, that's how members of the workforce have felt over the last few years.
We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible.
Welcome to the modern workplace. Is it here to stay?
Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology.
We discuss:
The ‘New Now’
How younger generations feel about remote work
Consumer constructs in IT 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Companies have adopted, improved, and innovated technologically to fit business needs for hundreds of years. Now, we are living in a moment that will be historic as CIOs move entire companies from on-prem to online.
In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Martha Heller, CEO of Heller Search Associates, on episode 3 of the Digital Employee Experience podcast. After speaking with numerous CIOs before and during the pandemic, Martha shares what she has seen on the front lines of these executive roles and...

- The CIO Paradox

- Digital Transformation as a Team Sport

- Re-Inventing Company Culture
For more information on CIOs and how decisions are driving organizations to be more technology enabled, Nexthink has an on-demand webinar for listeners of today’s show put on by Slater and Gordon’s IT team. For more information, head over to nexthink.com or LinkedIn to stay connected!
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.

Increasingly, we’re living in a knowledge and service economy where your ability to learn, your ability to be creative, and your ability to solve problems depends wholly on your ability to crowd out distractions and lock into moments of flow.

Clearly, flow is important. But how can we cultivate it?

Adam Grant, Organizational Psychologist at Wharton, New York Times Bestselling Author, and Host of the TED podcast WorkLife, joins the show to talk about flow—a recurring theme that runs throughout his work—and what it means for the modern workplace.

We discuss:

- The role flow plays in a positive employee experience

- The effect of remote work on the quest for meaningful productivity and flow

- How technology can cause burnout but also be the cure for it

- Advice for adapting to a evolving industry

Mentioned during the podcast:

- Think Again

- How to stop languishing and start finding flow

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier.  
The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology. 
In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data.  
We discuss:
Why IT has shifted from strictly computer-facing to incorporating more human factors
What qualitative and quantitative data shows the importance IT specialists and human interactions 
How psychology and technology will continue to grow together 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In 2020, the amount of energy consumed worldwide by data centers increased by 40% due to the pandemic. With that increase in consumption comes an increase in production of energy, which more often than not leads to an increase in carbon emissions.

It’s clear to see that the more we digitize, the more we should seriously consider how green IT principles can reduce our impact on the environment.

In this episode, Rainer Karcher , Global Director IT Sustainability at Siemens, ranks IT behavior from best to worst and shares how to embrace more green, more decarbonized, and more efficient IT practices in our day-to-day lives.

We discuss:

- The impact of IT on the environment

- The tiers of green IT

- The future of green IT

You can read Rainer Karcher’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/green-it-tips) 

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners with both perspectives on the topics that matter most in the world of DEX.
In this episode, DEX Hub producer Kathryn Shea gets on the mic for the first time, joining technologist Dina Elshawaf, as well as Tim and Tom, to discuss the following juicy topics:
Flexible workplace preferences
Personas, HR & IT 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business. 
Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.
What we talked about:

How Customers are Changing the Role of IT in the Business
Expanding the Level of Data to Improve IT
Aligning the Hardware and Business Persona
Preemptively Diagnosing IT Issues for the Customer
Adopting Different Attitudes Within IT
Correlating IT With the Business

Check out these resources we mentioned during the podcast:

https://www.delltechnologies.com
https://twitter.com/matthewtroberts

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 

If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally. 

The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon.

In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good. 


We discuss:
The future of mobile handsets with 5G and WiFi connectivity 
How technology impacts businesses and the way they work
The balance between sustainability made devises and demand 



For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!
This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.       
Join the team as they answer:
Is work-life integration replacing work-life balance?
Can IT really manage a workplace where employees set their own hours?
What makes an employee sentiment survey successful?


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes next is crucial to the success of your business and improving your employee’s experience. 
In today’s episode, we’ll taking a look into the crystal ball to get a glimpse of the future with Alan Nance, Co-Founder and President of XLA Collab. Join us as we chat about the impact of the great resignation on the IT industry and what the landscape will look in the coming years as we are making the shift to an experience economy. 
We discuss:
What lead to the Great Resignation, specifically in IT, and when will it end?
Will there a Great Regret or a Great Reversal in our near future?
The indicators that you should be looking for in the next few months that will determine the direction of the DEX hype cycle 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With remote work becoming the norm, you’re no longer restricted to your company’s physical location to hire the best available talent.

Mary K. Pratt, Freelance Journalist, and Sean Malvey, Writer, Editor & Content Strategist, are two of the brilliant contributors behind the launch of our DEX Hub. We’ve asked them to join us for today’s episode of DEX to discuss talent as a competitive advantage.

What we talked about:


- Ferocious competition for top talent


- Matching skill sets to roles for which you’re hiring


- Trends across insourcing, outsourcing & hybrid staffing solutions


Check out these resources we mentioned during the podcast:


- The DEX Hub


- Mary’s LinkedIn profile


- Sean’s LinkedIn profile

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International to chat about the latest developments with Green IT and the aftermath of The Great Resignation
We discuss:
Implementing sustainable computing initiatives
The immediate measures of energy conservation in organizations with Green IT
Being environmentally conscious without impeding employee’s productivity and needs


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:
· CIOs and CHROs joining forces to tackle technology challenges
· Why companies are prioritizing employee experience over customer experience
· Combining experience data with operational data for smarter decision-making
Want to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95. 

Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX. 
In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies.  
We discuss:
The history of DEX and how it came to be what it is today
Tim’s personal experiences working in DEX
The challenges of writing a DEX for Dummies book 



Resources: 
Tim’s book: DEX for Dummies 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Do you ever wish you had a crystal ball to get a glimpse of what your future might look like? 
Well if you’re wondering about your workplace, you’ve come to the right show. 
In today’s episode, we chat with Kelly Monahan, Director of Future of Work at Meta, to get her insight on what might be in store for us in the ever-evolving work landscape. As we continue to make the transition into fully remote or hybrid work, new challenges present themselves all the time. But the key to success is getting people to think differently. 
Join us as we discuss:
The current blending of physical and digital environments in the workplace 
Positive and negative human impacts we need to anticipate when it comes to the Metaverse
What IS the future of work? Plus, Kelly’s best advice for adapting to that shift 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, the DEX Hub’s Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today’s IT leaders and digital workers alike:
SaaS Sprawl and what happens when too many apps flood the digital workplace.
Automation anxiety: how do IT pros really feel about AI and automation?


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX.    
In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join forces with Tim and Tom to discuss the following juicy topics:
Chrome in the workplace 
IT & the Flow State  


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Years ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game through a gaming engine and run it remotely.

Business technology has been going through a similar transformation—and the worlds of gaming and the enterprise are starting to converge in fascinating ways.

Johan van Amersfoort, Author and Technologist at ITQ, joins the show to discuss what current gaming trends mean for the future digital workplace.

We discuss:

- A story about how gaming led to the mass adoption of VDI solutions

- Trends in gaming that could spawn future applications in the workplace

- Implications for the future of the digital employee experience

- Where to start with enterprise gaming

Mentioned during the podcast:

- Download a free copy of VDI Design Guide

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.

But it requires nothing less than a revolution.

Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business. 

We discuss:
Highly engaged and burnt out employees nicknamed “tired rockstars”
The connection between burnout/engagement and technology
The evolving, amoeba-shaped definition for the workplace
How IT can architect a better employee experience


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Everything these days revolves around digital transformation. Despite that fact, many companies have lost sight of what it’s all about.

Today’s guest, Charles Araujo, Keynote Speaker, Best-Selling Author, Analyst, and Founder of The Institute for Digital Transformation, was talking about digital transformation before it was cool.

In this episode, he sets the record straight on what it should be and how to achieve it.

We discuss:

- Why digital transformation is less about optimization and more about experience

- How to determine exactly what to automate

- The connection between the employee experience and customer experience

- Using technology to make work more fulfilling and enjoyable

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Disability inclusion continues to be a focus for change in evolving workforces.  
The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment.  
But, what changes have been made and what still needs to change globally? 
Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic. 
We discuss:
The intersection of technology and inclusivity 
Leading with values internally and externally
How storytelling can harness companies around customer and employee experience 


Resources: 
Antonio’s podcast AXSChat  


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Working in IT isn't always easy. There are certain aspects of the job that can simply be maddening.

In this episode, Geoffrey Wright, Global Solutions Owner for Mondelēz International, joins the show and we have a free-wheeling discussion about the 5 worst things about working in IT.

What we talked about:


- Every project needs a problem statement


- The illusion that tools will fix everything


- The relevance of SLAs vs. XLAs


- Technicians who do whatever they can to solve the problem


- People who hate their roles


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)


To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the almost constant screen time we’re all facing these days between work and home lives, most of us are flirting with digital burnout. And if we aren’t, it’s probably because we’re already right smack dab in the middle of it.

Due to the pandemic, we’re just not experiencing a normal level of digital engagement.

Betsy Bula , All-Remote Evangelist at GitLab, join s the show to save us all from ourselves. She shares why digital burnout is becoming more prevalent and what we can do to spot it and address it.

We discuss:

- Management approaches for the remote context

- Hybrid/remote burnout vs traditional in-office burnout

- 5... 4 ways to spot remote burnout

- How to respond to burnout 

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

How does a “crazy idea” become a unicorn company?




In a very special episode, hosts Thomas McGrath and Tim Flower are joined by Nexthink CEO Pedro Bados, along with his fellow co-founders Patrick Hertzog and Vincent Bieri. In a wide-ranging conversation – both a trip down memory lane and a look to the future – the minds behind Nexthink discuss:




-The idea that became Nexthink and the road to unicorn status




- How workplace tech (and even the definition of work) has changed since the creation of Nexthink




- Advice for the next generation of entrepreneurs and startups




For more insights from top executives in the world of IT and employee experience, click here for Nexthink’s latest eBook Distributed Minds: IT Thought Leadership for the Age of Remote Work.




To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.

A strong IT team, IT leaders, and IT insights are needed now more than ever with growing remote working environments across the globe.
Today, Tim Flower, Global Director Business Transformation of Nexthink and Thomas McGrath, Content Strategist of Nexthink, join Andrew Hewitt, a Forrester Analyst, on episode 1 of Digital Employee Experience for a dynamic discussion on trends across the industry. They talked about...

- A holistic outlook on the IT landscape and IT decision-makers

- The Q4 2020 Forrester’s New Wave Report

- Future job descriptions, skills, and landscapes for IT Professionals
For more information, check out nexthink.com or connect on LinkedIn.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!
The music at the end of the interview comes from Andrew Hewitt’s own group Sumyeti – you can stream the full album here.

To really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technology plays. 
After all, though the employee experience is not particularly driven by technology, it is enabled by it. 
In this episode, we welcome Ben Whitter, Founder & Chief Experience Officer at HEX Organization and one of the world’s leading management thinkers, to explain the relationship between the employee experience, technology, and the brand. 
We discuss: 
- Why employee experience matters to the brand. 
- The role technology plays 
- What most businesses lack from an enablement and technology standpoint 
- The collaboration between IT & HR 
- The future of technology and the employee experience in a hybrid world 
Learn more at benwhitter.com. 
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the proliferation of hybrid work, the focus of IT needs to change.

As opposed to the traditional approach of looking inwards toward tech, IT now needs to look outwards towards people.

In fact, it’s the only path forward if IT is to remain relevant.

In this episode, we’re talking with Spencer Pitts, Digital Workspace Chief Technologist at VMware, and Andy Philp, Principal Product Marketing Manager at Nexthink, about how advances in desktop virtualization have enabled this brave new hybrid world we live in today.

We discuss:

- The challenges of the hybrid workplace

- How hybrid is evolving

- The implications of DEX on VDI

- What the workplace will look like in five years

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

It’s an industry that predates the Industrial Revolution, as well as one that we need on average every seven years. Today, we’re talking about automation in the legal industry.


In this episode, we interview Slater and Gordon Lawyers UK’s Jon Grainger, Chief Information Officer, and Dan Morton, Technology Director, about shaping the consumer experience in the legal industry with automation.


What we talked about:


- The evolution of digital disruption in the legal space


- Destructive automation vs. creative automation


- Automating self-service


- Digitizing the onboarding experience


- The roadmap for tech in law


For more information, head over to nexthink.com or LinkedIn to stay connected!

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.
Listen to the team cover the following questions:
To what extent DEX is a transformative set of capabilities, rather than just flavor of the month
How to select between DEX tools in a concrete, confident fashion
What the essence of DEX is, and whether it needs to be differently framed and promoted


See Tim and Tom host Experience Everywhere in London or New York, or catch the show in Paris or Frankfurt, across October (https://www.nexthink.com/experience-2022/)
Read Forrester’s EUEM report here (https://www.nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report/)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

We’re now at the tail end of 2021, which means it’s time for our customary year-in-IT review.

We take a look at the best, the worst, and the most baffling trends that emerged in the past year.

And for that, we welcome back our first returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner at Mondelēz International. 

We discuss:

- The defining workplace trend of 2021

- Why password resets were one of the biggest IT irritations

- The evolution of video conferencing fashion

- Bold predictions for 2022

Check out these Geoffrey’s last episode: “The 5 Worst Things About Working in IT”

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.
We discuss:
The impact of The Great Resignation on CIOs as leaders and resources
What’s next as CIOs plan for the future within their organization
How the pandemic has altered the digital employee experience, for better and for worst


Check out Martha’s previous episode with us here! 
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we’re quick to toss it out in favor of a sparkling replacement. 
But the ongoing chip shortage crisis has put unprecedented strain on companies’ hardware supplies – leading many in IT to ask: what if a device’s age isn’t the real problem? What if that lifecycle can be extended? 
This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink’s own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hardware lifecycles – and how doing so will help both the environment and a business’s bottom line. 
We discuss: 
- Common misconceptions around device age and performance 
- How to make a big impact with small changes 
- Using hardware and application data to understand the true impact of employee devices 
- Advocating for Green IT best practices across the organization 
To learn more about Green IT and extending hardware lifecycles, be sure to check out the latest Nexthink Insights Report: Quantifying e-Waste in Corporate IT. Read it on the DEX Hub (dex.nexthink.com) for free from March 3rd. 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.
Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together
Sam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins  


Here’s where you can find these presentations and more: the Experience Everywhere event on-demand site
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What do you need to provide a great digital employee experience?
In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.
We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.
Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew’s stellar analysis will answer all your questions about:
How experience data and qualitative feedback has evolved in recent years.
What separates a must-have capability from a commodity in your tech stack.
The tactics that make or break a support model in today’s EUEM market.


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
Click here to download the full Forrester Wave™report.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.   
But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new space. 
We discuss:
 DWG’s origin and the secret to building community
 The digital experience from an employee standpoint
 The uncertainty around the hybrid workspace.    


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For better and for worse, moments in real life over the past year have probably reminded you of scenes from a sci-fi movie. Is our virtual world becoming our reality – or has that already happened? 


 
In today’s episode, Tim Flower and Thomas McGrath of Nexthink speak with Tom Goodwin, author, columnist, and founding member of Wharton’s Future of Advertising board. They had an insightful and free-flowing conversation about the dynamic between advancing technology and human behavior, as well as… 
 
- How the pandemic highlighted the psychological impact of modern technology 



- Questioning the constraints of the contemporary work life 



- The most alarming – and inspiring – technological advancements since the pandemic 


 
For more on technological innovation since the pandemic, click here for Nexthink’s latest eBook Distributed Minds: IT Thought Leadership for the Age of Remote Work.  


 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform! 

Welcome to “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. 
In this episode, the DEX Hub’s Sam Holzman and Megan Brake join technologists Dina Elshawaf and Orianna Ott, to discuss the following touchy topics with Tim and Tom:
Employees bringing their own apps to work 
The at-work experiences of the IT pros themselves!   


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps. 

Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet. 

In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future. 

We discuss:
The balance of activism and “talk” in sustainability
The financial cost of climate change for businesses
Harnesses technology to counteract environmental damage


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Technology is improving at a speed and scale never before seen in human history. This vast convergence of multiple different technologies has come to be known as the fourth industrial revolution.

Ravin Jesuthasan, a futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer, joins the show to share what the fourth industrial revolution means for IT and the future of work.

We discuss:

- The attributes of the fourth industrial revolution

- The democratization of work

- How the relationship between HR and IT will evolve

Learn more at ravinjesuthasan.com.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: nexthink.com/experience-2021/

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For the final time in 2022, welcome back to Reality Bytes!
Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole?
From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshawaf to give their takes on the definitive story of 2022.
And don’t worry – the Reality Bytes crew will be back in 2023 with the stories and analysis you need to start the new year strong. Happy holidays and we’ll see you next year!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. 
However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing. 
The process starts with setting clear boundaries around work and technology. 
Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout. 
Join us as we discuss: 
- The paradoxical symmetry between the rise of automation and stress 
- The importance of setting boundaries 
- How companies can address burnout in a hybrid world 
- Why IT needs to focus on people as much as the technology 
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability.
In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech.
We discuss:
Common misconceptions around circular economy
The function of product passports
Re-evaluating values when developing technology


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

As a society, we’re still shackled to this industrial-age idea of what productivity looks like. Our exploration of the potential of modern productivity has just begun, and there’s still so much we have to learn.

In this episode, Neil Miller, Host of The Digital Workplace Podcast, joins us to chat about the future of productivity in the modern workplace.

We discuss:


- The relationship between technology and productivity


- Key principles of digital productivity


- Toxic digital work environments


- Building a partnership between IT and HR


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user?

In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications. 

Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace.

We discuss:
How far we are from operationalizing immersive tech in the workplace
The potential and limitations of new immersive tech
How IT organizational structures will change in the future
Why IT is becoming the facilitator of experiences



Resources:
New infographic: Experience Toolkit: Assembling a DEX Super Team. 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy.  
The past outlook of IT, is that it’s a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.  
Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health. 
We discuss:
 Moving from the triage approach of IT needs to prescriptive and preventative 
 Why it’s important for CIOs to learn to lead with empathy 
 The importance of company values, culture and connections  


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to “Reality Bytes”, the DEX Show’s shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX today.
In this episode, Dina and Megan join Tim and Tom to discuss the following juicy topics:
What does the money value of time (MVT) concept tell us about modern IT?
How much of a role should IT play in training end users to get the most out of their technology?


Check out Alan Nance’s article on MVT here and listen to his DEX Show appearance here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

As the show enters double figures, Thomas McGrath and Tim Flower set out to bridge the gap between IT and psychology, with help from Michael Jones (Associate, Predictive Advantage) and Jeremy Baker (Productivity Director, Nexthink).


In the course of a lively discussion the crew reveals:


- The history and power of professional psychometric test the Predictive Index



- The need for a truly tailored approach to the modern workplace – psychologically and technologically



- Where Thomas and Tim fall on the Predictive Index (and how cool this makes them)



Check out Nexthink’s latest eBook, Top IT Trends and Predictions for the New Way of Working, to keep fully abreast of the latest Digital Employee Experience innovations.



To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple, Spotify, TuneIn, Amazon Music, or your favorite podcast platform!

What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes’ most unique conversations yet, as they discuss:
Digital dexterity and how to close the skills gaps among digital employees.
How data is being used to optimize experiences on the most granular level – in ballparks and workplaces alike.


And most importantly: as we look back on the Manhattan stop of this year’s tremendous Experience Everywhere event, you’ll get answers to the most important question of all – where do Nexthink’s top writers and technologists stand in the debate around New York City hot dogs?
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What makes an online community thrive? Sure there are the Reddits of the world, which boast millions of users and discourse that ranges from constructive to ghastly and everywhere in between.

But in today’s time of information overload and endless online noise, can IT leaders still build small, supportive communities centered on emerging technologies?

On this week’s episode, our hosts are joined by Rod Trent, Senior Cloud Security Advocate at Microsoft. With three decades of IT experience, Rod has spent the last several years building a fantastic community around Microsoft’s Azure Sentinel product. Listen to the full conversation to learn all about:

- The evolution of interaction in the IT space, from SMS to expansive online communities.

- Why today’s tech users are hungry for new, gated spaces for engaging discussion.

- Rod’s key advice for leaders looking to cultivate successful communities.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). And don’t forget to register for Experience Everywhere (https://nexthink.com/experience-2021/) .

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss:
· One company’s innovative version of Genius Bar-style IT service in the workplace.
· How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures.
· Cutting costs without sacrificing DEX through better visibility into software licensing.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.
We discuss:
Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing
The secret to ensuring ongoing transformation is successful through growth and change
Cultivating adaptability within an organization 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!
If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:
How old-fashioned business models can evolve rapidly in the era of digitization.
Why digital employee experience and customer experience are two sides of the same coin.
Strategies to improve DEX for employees on the ground and in the air.


Want to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Why was 2020 the most imperative year for the digital employee experience?

Today, Dion Hinchcliffe, VP and Principal Analyst at Constellation Research, Inc. and Sean Malvey, Content Manager at Nexthink cover this and much more on episode 6 of Digital Employee Experience. This discussion focused on what IT leaders are thinking and...

- How are IT leaders prioritizing the digital employee experience?

- What are companies doing to advance their digital employee experience?

- Where can IT leaders go to hear what their peers are thinking?

Here is the Nexthink Pulse Report that explores IT’s digital experience challenges from top IT executives. For more information, check out nexthink.com or connect with us on LinkedIn.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!

Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year.

Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of them…

Watch Darren Wright on IT automation at Honeywell here.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector.

The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022’s dramatic market crash.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Between chatbots capable of writing entire articles and apps that can churn out unique, beautiful
visual art in seconds, several innovations over the past year have turned up the volume on a
classic question – when does AI go too far?
We break down that question and more on this week’s Reality Bytes, as writers Sam Holzman
and Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to explore the
emergence of generative AI, discussing:

• How today’s creatives are actually using tools like DALL-E and ChatGPT.
• The impact of generative AI tools on IT scripts and workflows.
• What the future of machine-assisted work might look like.

For more amazing DEX content, including podcasts, articles and exclusive research, head over
to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on
Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in
your favorite podcast player.

How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating conversation that looks into both the past and future of DEX-driven IT. They discuss:

• First experiences with DEX technology
• How DEX has become an essential security and compliance facilitator.
• Predictions for the future of green IT and the IT/HR partnership.

Find out more about Honeywell's DEX success here. Check out Steve's website here.


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) .

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

On this week’s Reality Bytes, Tom McGrath, Megan Brake and Dina Elshawaf are joined by a very special guest, Nexthink’s Chief Product Officer Sam Gantner. It’s a great conversation, covering the challenge of maintaining a culture of innovation, the origins of Infinity, automation in the workplace and the wealth of new products coming to Nexthink customers across 2023.

You really don’t want to miss this one.

For more amazing DEX content, including podcasts, articles and exclusive research, head overto the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on
Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in
your favorite podcast player.

Jacob Morgan is one of the most significant voices in the entire Employee Experience space, and he arrived for his first appearance on the DEX Show in a “salty, positive, optimistic” (his words) mood.

In this one of the most provocative DEX Show episodes ever, Jacob asks whether employee power hasn’t gone *too far* - and what and why needs to happen to redress the balance.

Make sure you don’t miss this brilliant discussion.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Last week, Reality Byters Tim, Tom, Megan, Sam and Oriana met in Boston, at Nexthink's HQ, to record and film the first-ever in-person epsiode of Reality Bytes, and celebrate the launch of Nexthink's brand new series of DEX Management Certifications.

The team discuss the design and purpose of hte new free digital course series, the value of upskilling (in IT along with other career paths), and much more besides.

Watch the full video of this special live episode on the DEX Hub here. You can register for the certifications courses yourself here.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What does ChatGPT mean for EUC professionals, IT, the digital workplace & work at large? Heck, what does ChatGPT mean for human life itself?

With such weighty, pressing questions to answer and address, the DEX Show knew it was time to call show regular Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International, to join Tom for a fourth, fascinating appearance on the DEX Show.

It’s a great conversation at what feels like a pivotal moment in the the future of work.

For more on ChatGPT & IT, check out this episode of the DEX Show’s show-within-a-show Reality Bytes, “Poetry in the Machine”.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthink.

Andy sheds light on one of most innovative new DEX products we’re likely to see released across the industry in 2023: Amplify - Nexthink's new easy-to-install, platform-agnostic browser plugin

Find out more about Amplify here - listen to Andy’s previous DEX Show appearance here.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to figure it out?

This week’s episode of the DEX Show will shed some light on that confounding question, as Tim and Tom are joined by Satyam Kantamneni, Managing Partner at UXReactor and an expert on everything user experience.

They discuss:

• Applying the concept of human-centered design to employee experience
• Why digital employee experience begins long before someone becomes an employee
• The four questions that lead to improved UI designs

Click here to register now for your completely free DEX Management Certification.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware.

The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:

• How the mutual dependence between hardware and software can be best optimized for value, productivity and longevity
• How organizations can effectively promote positive behavioral change around technology usage
• User behavior itself: from ‘turning it off and on again’, to a growing awareness of (and responsibility for) environmental and social impact

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape.

Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines:

• The full picture of the digital workplace in the post-pandemic era
• Process mining and the need for a cross-functional approach to plug end-to-end process gaps
• The ChatGPT hype cycle and the AI risk factor
• The marriage of AI and automation and what this could mean for employees and leaders

It’s a great conversation – don’t miss it!

For more on ChatGPT and IT, listen to this discussion with Geoff Wright, or this episode of Reality Bytes. Check out Charles’ website here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)


To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Nexthink’s Principal Product Designer, UX.

Ashwini brings to the show her deep knowledge in the world of UX and data visualization, exploring the ways in which data can be presented and customized to tell illuminating stories about user experience. We discuss:

• How a DEX dashboard is built.
• The power of live dashboards to give users more control over their own DEX stories.
• The influence of B2C technology on B2B application UX.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the digital workplace from his distinct and unique point of view.

They discussed…

- What philosophy has to say about AI, ChatGPT and the future of work
- The changing 'social contract' between employers and employees
- Humanity, the meaning of work and meaning itself

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it.

If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise.

This week, Nexthink technical experts Oriana and Dina school Tom, Sean, and Sam on the ins and outs of video conferencing technology, why problems occur, and how they can be prevented. They discuss:

• Personal horror stories of bad call experiences.
• The technical factors that influence video call quality.
• How IT can proactively improve collaboration tool experience.

If you want to learn more about improving poor call quality, be sure to read the following blog post: How to Improve MS Teams’ Poor Quality across the Enterprise with Nexthink

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient.

Tim and Tom cover the following topics (among others) with Emily:

• How the DEX landscape has changed and evolved in the last decade
• What are the main learnings she’s taken from multiple successful implementations of DEX across that period
• The personal and professional qualities that can make someone an effective and passionate DEX leader

If you want to get up to speed on DEX yourself (and get your entire team on the same page also) – then (as Emily recommends) be sure to check out the DEX Hub’s free DEX Certifications today.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail.

It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Communtiy and User Groups), such an interesting one.

Jon’s role is focussed on pulling together the Nexthink customer community to share knowledge, build connections and get insrpired. Indeed, the DEX community is one of the closest and most stimulating in IT today.

Togeter, Tim, Tom, Dina and Megan grill Jon about:

· The signficiance of community in a new category such as DEX
· How customer communtiy is created and sustained at Nexthink
· How people can involved, whether you’re a customer or just an interested party

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Check out the DEX Certifications here.

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub.

The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly trained experts and receive personalized support. Jim’s “Enterprise Genius Bar” quickly became a central service at his workplace, and a great opportunity for users and IT to reconnect in person – personally and professionally – in the post-pandemic hybrid environment.

It is also, as Tim and Tom discover here, a great new tool for the provision and monitoring of a fantastic digital employee experience.

Click here to read Jim’s DEX Hub article on the Genius Bar. You can find Jim on LinkedIn here and can check out his fiction here.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT.

The team analyzes the recent reemergence of Green IT to the very forefront of the IT zeitgeist, asking why now, and what the current perspectives and ambitions are around Green IT of corporate leadership, employees and of course IT itself.

The team discuss:

• How employees are educating themselves, and can be better educated, regarding the environmental impact of data consumption
• How a greener IT policy is frequently a more economical one – including tips around greener approaches to the hardware refresh cycle
• The rise of green coding – and the broader effort to limit the environmental impact of tech
• Nexthink’s latest innovations with Green IT

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures and how.

Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating.

Together Neil, Tim and Tom analyze the cultural and technological factors that are contributing to the XLA's ongoing evolution. These include -

• Hybrid work and its impact on XLA measurement
• AI and other new technologies and how they provide more sophisticated means of measuring sentiment
• ‘Experience washing’ – and how customers should approach the sometimes-confusing experience space
• The birth of Experience Collab, the wider states of the Experience economy, and much more besides!

It’s a great episode and we hope you enjoy it.

Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion dissecting the latest workplace trends and technologies

Ravin, Tim and Tom discuss:

• AI and the democratization of knowledge, skill and productivity
• The future of corporate “culture” in the age of decentralized, democratized work
• The post-consumer society vs a new era of markets and opportunities
• The confluence of sustainability and the fourth industirial revolution
  
  

Learn more at ravinjesuthasan.com.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX).

On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX.

The team discuss:

• The power of leveraging large language models and the potential outcomes that can come from putting them in the hands of IT teams
• How such capabilities are grounded in the original principles of Digital Employee Experience – and how they will influence the space going forward
• The full capabilities of Assist and the capacity for IT teams to meet new standards of excellent

Read more about Assist here.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT."

Katrina's experience as a consultant and trainer in the IT industry, combined with the impact of the COVID-19 pandemic, drove her to address the lack of empathy and focus on user experience in IT service management.

This realization led her to write the book and advocate for change. "Humanizing IT" introduces the concept of human-centered design and emphasizes the integration of IT service management and user experience.

Join Tom, Tim, and Katrina as they delve into the power of human-centered design in IT service management and the potential for transforming the industry through a user-centric approach.

You get hold of Katrina’s book on Amazon. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting.

The discussion explores the key components of IT budgets and offers tips and tricks for optimizing current budgets and saving money in the future.

Topics include the breakdown of budget allocations for hardware, software, staff and the challenges of balancing budgets, such as personnel costs and the potential impact of economic changes on user experience.

Download the free, new Nexthink eBook, 'How Much Does IT Waste on Unused Software Licenses'

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management.

The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services.

They also discuss:

• Why IT professionals need to observe employees' work processes to understand their needs better.
• Why AI has the potential to enhance service management and drive innovation.
• The future of ITIL and DEX, focusing on employee experience, AI, and collaboration between IT professionals and employees.

Watch Ticket Volume on YouTube: https://www.youtube.com/@ticketvolumepodcast

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Learning and training is a fascinating area in the B2B software space. On the one hand, the chance to learn new technology is always a career opportunity – but how do (or should) vendors work to ensure it never becomes an imposition?

In this episode of Reality Bytes, Tom, Dina, and Sean delve into this question, with guest Aga Skraburska, the Product Education Manager at Nexthink.

The conversation delves into Aga's perspective on the tension between innovation and usability and the role of training and certification in bridging the gap. They also explore Aga's relationship with both new and existing Nexthink users, highlighting the importance of feedback and understanding their learning needs. Aga sheds light on the structured process she follows for learning development, focusing on new products and existing product updates, and shares great details about her own fascainting professional journey.


Register for Experience Everywhere here and take the DEX Certification series here (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time.

They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way.

They discuss:

• Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.
• Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.
• The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.
• Remote work trends and the importance of maintaining a strong focus on employee experience

They also look at Josh's recent article on DEX and AI which you can read on the DEX Hub (dex.nexthink.com/). You can contact Josh and find out more at www.sultanjosh.co.uk.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to another exciting episode of the DEX Show's Reality Bytes series! In this episode, we dive deep into the past, present, and future of digital employee experience (DEX).

Joining Tim and Tom on this week’s panel are Sean, Dina and Megan. Together they explore the phenomenon of ‘fake DEX’ and ‘experience washing’, where the language of DEX is adopted by vendors without the provision of proper technological solutions. Tim shares his unique perspective on the transformative power of DEX, while Sean sheds light on the technical aspects and potential pitfalls.

Dina emphasizes the importance of real-time data and sentiment analysis in building a holistic picture of employee experience. Megan reveals how DEX users react to newfound visibility and insights. The team also discusses the tipping point of DEX adoption, which gained significant momentum during the COVID-19 era.

Remember to check out our previous episodes and stay tuned for more captivating discussions on the DEX Show.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In a superbly entertaining episode of The DEX Show, Tim and Tom are joined by special guest Greg Sanker (Principle Advisory Director, Info-Tech Research Group) to delve into the ever-evolving landscape of HR and IT.

Reflecting on past topics like remote work and cross-team collaboration, they explore the rise of AI and its impact on these industries. They conclude with a look at the changing nature of the role of CIO, as new skills and priorities come to the fore of IT.

They also discuss Madonna vs. Van Halen, have a bit of fun with industry hype, and much more....

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern tech vendor landscape and examine the different aspects that contribute to a successful product.

Julien discusses his role at Nexthink, which is focussed on web applications, UI consistency, and live dashboards. They consider the main challenges faced by IT engineers, with Julien emphasizing the importance of customer feedback and the satisfaction to be had creating solutions that make people's lives easier.

The episode also highlights the vibrant culture at Nexthink, where passionate individuals collaborate to build an outstanding product. It offers a great insight into what goes into engneering an amazing solution.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management.

Drawing from Roy’s seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it through the lens modern-day Experience Management, and examining everything from cultural change to tooling and internal comms.

Together the hosts and Roy explore how Experience Management translates into broader digital transformation strategies.

You can reach Roy at cliftonbutterfield.com, follow him on Twitter (@RoyAtkinson) and read the original article, "Enterprise Service Management: The Top Five Things You're Not Doing” here.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The conversation revolves around the newfound power of employees around the time of the Great Resignation, and the growing influence of employee experience and digital experience spaces.

The discussion covers the balance between meaningful experiences and superficial "DEX washing," highlighting the importance of valuing employees. The panel explores diverse perspectives on employee motivation, working remotely, and the evolving nature of workplaces, ultimately aiming for a future where businesses prioritize employee respect and well-being while leveraging technology for productivity.

You can listen to Jacob Morgan’s DEX Show episode, 'Pinocchio’s Island: Has Employee Power Gone Too Far?', here.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren faced in the UK’s Ministry of Defense to the fast-paced transformations within the insurance industry at Tokio Marine.

Discover how the latest technology is revolutionizing employee experience and facilitating digital transformation. Explore real-world scenarios, the power of sentiment capture, and the evolving landscape of IT support in both public and private sectors.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background in computer science to her role in shaping user experiences and product development.

Gorica discusses the challenges and joys of her role, emphasizing the importance of user-friendly interfaces and consistent design across IT software. She also shares some great advice for those aspiring to a successful tech career.

Most of all, she brilliantly conveys the passion that drives her work and that of so many other Nexthinkers.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise).

Adam emphasizes the need to understand users' pain points, going the extra mile to provide the right solutions, and being proactive in IT service delivery. He also highlights the transformational impact of Nexthink from his own first-hand experience, and its ability to transform the narrative of IT support from reactive to proactive.

You can read Adam’s article here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its potential benefits of synthetic data in the digital workplace, such as its use in application development and testing.

However, the panel also addresses the challenges and pitfalls of the technology, and the crucial importance of maintaining a balance between synthetic and organic sources of insight.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience.

A unique – and very engaging – episode – enjoy!

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX.

The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently.

Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich.

To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for Product Marketing and Sales Enablement at Nexthink, a key organizer and evangelist for this year’s incredible-looking series.

Don’t delay – if you can get to London, Paris, Boston or Munich over the next few weeks, make sure you try and book a (free) ticket NOW. You can access all the information regarding events, lineups and ticket details here: https://www.nexthink.com/experience

Can't wait to see you all there!