The Art Of Hospitality (The Business Blacksmith)
Explorez tous les épisodes de The Art Of Hospitality
| Date | Titre | Durée | |
|---|---|---|---|
| 29 Jan 2025 | What Its Like To Build A Brand-New Solution In The Vacation Rental Industry (With Sasha Lawler) | 00:51:16 | |
In this episode, we're joined by Sasha Lawler - CEO of Roam - talking all about her solution for the vacation rental industry. ⭐️ Links & Show Notes | |||
| 23 Oct 2024 | Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy) | 00:59:26 | |
In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a market and a lot more. You do NOT want to miss this one. Enjoy! ⭐️ Links & Show Notes | |||
| 11 Dec 2024 | Looking For Growth In Unique Places (With Landon Schlabach) | 00:52:30 | |
In this episode, we're joined by Landon Schlabach of BNB Breeze to chat growth, acquiring investors and inventory, taking care of guests, ops and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| 29 May 2024 | Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann) | 00:57:54 | |
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes | |||
| 22 May 2024 | Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian) | 00:51:41 | |
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes | |||
| 19 Jun 2024 | Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux) | 00:51:30 | |
In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes | |||
| 08 Jan 2025 | A Display Of What Top-Notch Hospitality Looks Like (With Rose Tipka) | 00:53:32 | |
In this episode, we're joined by Rose Tipka from Your Family's Place on guest, finding a unique market, building, "secret boxes" and more... Enjoy! ⭐️ Links & Show Notes | |||
| 07 Aug 2024 | Dealing With The Changing Landscape Of OTAs With Vrbo (With Tim Rosolio) | 00:49:38 | |
In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more... Enjoy! ⭐️ Links & Show Notes | |||
| 09 Apr 2025 | The Context Behind Unreasonable Hospitality From A Trained Specialist (With Nathan Woods) | 00:57:15 | |
In this episode, we chat with Nathan Woods - formerly of Bolt Farm Treehouse and now certified training specialist of "Unreasonable Hospitality" from our favorite author Will Guidara. Nathan shares his story, journey into short-term rentals and a LOT more. Enjoy! ⭐️ Links & Show Notes
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| 12 Feb 2025 | What It's Like To Build PMS Awareness In The Competitive Vacation Rental Marketing (With Jamey King) | 00:43:00 | |
In this episode, we're joined by Jamey King from eviivo on PMS growth, awareness in a new market, the history of VRMA, sales, people and a lot more! ⭐️ Links & Show Notes | |||
| 16 Oct 2024 | How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford) | 00:52:44 | |
In this episode, we're joined (again) by Justin Ford who is the Director of Short-Term Rental Safety & Certification Programs at Breezeway. Justin gives us an update on what's trending and happening in the world of safety in 2024 and where we need to do better. Enjoy! ⭐️ Links & Show Notes | |||
| 27 Mar 2024 | Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward) | 00:52:05 | |
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes | |||
| 25 Sep 2024 | What Does It Mean To Be A 'Professional' Vacation Rental Manager? | 00:48:11 | |
In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager. Enjoy! ⭐️ Links & Show Notes | |||
| 26 Feb 2025 | Building A Brand-New Product To Solve A Core Vacation Rental Marketing Issue (With Eli Pritykin) | 00:48:27 | |
In this episode, we're joined by Eli Pritykin of Hudson Creative Studio to talk all things product, direct bookings, building solutions, data lakes, and a LOT more... ⭐️ Links & Show Notes | |||
| 14 Aug 2024 | Breaking Into The PMS Space With A Novel Approach (With Wes Smithe) | 00:54:03 | |
In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more... Enjoy! ⭐️ Links & Show Notes | |||
| 15 Jan 2025 | Diving Into The Rapidly Changing Landscape Of Short Term Rentals And Vacation Rentals (With Richard Vaughton) | 00:59:04 | |
In this episode, we're joined by Richard Vaughton of YES Consulting on his long career in short-term rentals (vacation rentals) and the changes on the horizon in 2025. Richard shares his current views on focusing (or not focusing) on direct bookings, OTA platforms, pro vs hobby hosts and a LOT more... ⭐️ Links & Show Notes | |||
| 24 Jul 2024 | The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker) | 00:46:51 | |
In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy! ⭐️ Links & Show Notes | |||
| 02 Apr 2025 | Going Narrow To Build An Amazing Vacation Rental Business (With Allison Bayley) | 00:46:25 | |
In this episode, we chat with Allison Bayley from Bayley Vacation Rentals about all things focus, team management, building a tight geo collection of inventory and a LOT more! Enjoy! ⭐️ Links & Show Notes | |||
| 19 Mar 2025 | What The New AI Platforms Mean For The VRM Software Space... (With Moran Goldboim) | 00:50:03 | |
In this episode, Moran Goldboim of Boom to talk all things AI, tech, platforms, APIs, building true "enterprise" software and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| 26 Mar 2025 | The Host Trio Checks Into Industry News & Changes So Far In 2025 | 00:41:04 | |
In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025. Enjoy! ⭐️ Links & Show Notes
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| 18 Dec 2024 | Finding The Functional Layer Of AI Tooling For Vacation Rental Growth (With Braeden Flaherty) | 00:53:41 | |
In this episode, we're joined by Braeden Flaherty of Aidaptive (again!) to talk all things AI, tooling, what's functional today, growth with tools, conversion rates, "merchandising" and more. Enjoy! ⭐️ Links & Show Notes | |||
| 10 Jul 2024 | Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton) | 00:54:06 | |
In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Loma Homes and their investors. Enjoy! ⭐️ Links & Show Notes | |||
| 05 Mar 2025 | The Hosting Journey From An Accidental Entry To Full Time Income With Rentals (With Tanya Rooney) | 00:52:10 | |
In this episode, Tanya Rooney joins the discussion to explore the concept of "unreasonable hospitality" and how even minor acts can greatly enhance guest experiences. The conversation emphasizes the significance of regularly evaluating business operations. Rooney shares her personal journey into short-term rentals, along with her preferences regarding property management. The hosts discuss adapting to short-term rentals through experimentation, as well as addressing challenges with hospitality to elevate guest experiences. The discussion then shifts to the fixation on achieving five-star reviews, and strategies for regaining control from Online Travel Agencies (OTAs) by prioritizing marketing and direct bookings are also covered. Rooney's preference for managing a smaller, high-quality business leads to a conversation about the challenges of scaling versus maintaining quality. The hosts explore the idea of pursuing passion projects over soulless scaling, and Rooney provides a referral for a future podcast guest. ⭐️ Links & Show Notes | |||
| 03 Jul 2024 | Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond) | 00:53:54 | |
In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes
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| 04 Dec 2024 | What Can We Learn From An "Ignored" Industry In Lodging? (With Nathan St Cyr) | 00:51:37 | |
In this episode, we're joined by Nathan St Cyr of Howzit Hostels to chat all things hostels, travel, the cost of travel, hospitality and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| 22 Jan 2025 | The Truth Of How Funding Works In The Vacation Rental SaaS Industry (With Pierre-Camille Hamana) | 00:47:30 | |
In this episode, we're joined by Pierre-Camille Hamana of Hospitable to talk all things funding, growth, rounds, PE vs VC and a lot more! ⭐️ Links & Show Notes | |||
| 05 Jun 2024 | Building The True Guest Experience With Service vs Hospitality (With Matthew Loney) | 00:56:18 | |
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes | |||
| 08 May 2024 | Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading | 00:17:40 | |
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes | |||
| 19 Feb 2025 | Unlocking Unique Stays: The Future We All Dream Of? (With Ben Wolff) | 00:55:30 | |
In this episode, we're joined by Ben Wolff Cofounder of Onera and Oasi on his focus of unique stays, marketing, organic social growth, experience-focused stays and a LOT more... ⭐️ Links & Show Notes | |||
| 20 Nov 2024 | Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus) | 00:51:04 | |
In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card points and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| 28 Aug 2024 | Building A Large Vacation Rental Business The Smart Way (With Dustin Abney) | 00:55:41 | |
In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more. Enjoy! ⭐️ Links & Show Notes | |||
| 30 Oct 2024 | Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan) | 00:52:52 | |
In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro host and a lot more. Enjoy! ⭐️ Links & Show Notes | |||
| 17 Apr 2024 | If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane) | 00:57:43 | |
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes
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| 12 Mar 2025 | Talking Industry Trends & The State Of Global Vacation Rental Business (With Simon Lehmann) | 00:50:46 | |
In this episode, Simon Lehmann joins to chat all things growth, industry trends, his advice to new property managers, international market differences and where things are likely headed into 2025 and beyond. Enjoy! ⭐️ Links & Show Notes | |||
| 04 Sep 2024 | Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown) | 00:54:24 | |
In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy! ⭐️ Links & Show Notes | |||
| 18 Sep 2024 | What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat) | 00:51:27 | |
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more. Enjoy! ⭐️ Links & Show Notes | |||
| 21 Aug 2024 | Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large) | 00:56:49 | |
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy! ⭐️ Links & Show Notes | |||
| 02 Oct 2024 | Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell) | 00:57:46 | |
In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy! ⭐️ Links & Show Notes | |||
| 15 May 2024 | Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson) | 00:57:15 | |
In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes | |||
| 26 Jun 2024 | Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi) | 00:49:32 | |
In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes | |||
| 31 Jul 2024 | Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn) | 00:55:01 | |
In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more. Enjoy! ⭐️ Links & Show Notes | |||
| 24 Apr 2024 | Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson) | 00:48:35 | |
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes | |||
| 27 Nov 2024 | How Does Marketing Build Success In The Top Vacation Rental Companies? (With Amber Carpenter) | 00:52:41 | |
In this episode, we're joined by Amber Carpenter of VTrips to talk all things marketing, CXO, revenue, conversions, merchandising properties and a LOT more. Enjoy! ⭐️ Links & Show Notes | |||
| 05 Feb 2025 | The Right Idea At The Right Time For The Vacation Rental Industry? (With Michael O'Connell & Ben Coleman) | 00:53:43 | |
In this episode, we're joined by Michael O'Connell & Ben Coleman who are on the Founding team of Happy Guest to talk about growth, solutions and a LOT more! ⭐️ Links & Show Notes | |||
| 13 Nov 2024 | Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau) | 00:53:43 | |
In this episode, we're joined by an all-star cast - Madison Rifkin, Amy Hinote and Matt Landau - to discuss the future of vacation rental industry events, DARM, looking for the right conference for you and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| 11 Sep 2024 | How To Build The RIGHT Fundamentals In Your Vacation Rental Business | 00:46:03 | |
In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy! ⭐️ Links & Show Notes | |||
| 12 Jun 2024 | Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey) | 00:55:22 | |
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show Notes | |||
| 01 May 2024 | Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino) | 00:53:39 | |
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes | |||
| 03 Apr 2024 | The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching) | 00:50:26 | |
In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes | |||
| 09 Oct 2024 | How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt) | 00:56:57 | |
In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our space and LOT more. Enjoy! ⭐️ Links & Show Notes | |||
| 17 Jul 2024 | Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder) | 00:55:25 | |
In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes | |||
| 06 Nov 2024 | Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin) | 00:48:27 | |
In this episode, we're joined (again) by Tom Goodwin to share the launch of his podcast and upcoming media - For the Love of Gatlinburg Podcast! Tom shares a LOT more than just that however and goes into detail on building a brand, competing with the big guys, connecting with your local community and even more... Enjoy! ⭐️ Links & Show Notes | |||