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20 Feb 2022Retail - The Accidental Career00:29:05

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Ron Thurston Amazon #1 Best Selling Author of Retail Pride, upcoming host of RETAIL IN AMERICA, 2022 Top 100 Retail Influencer talks about his passion for Retail and how it is for many an 'Accidental Career'. Simon & Ron also discuss:

  • How can colleagues and retail technology live in harmony?
  • How colleague retention and development is going to be crucial for retailers moving forward and the key to driving customer experience
  • The evolution of a more flexible, gig style workforce

Order Ron's book here... Retail Pride



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20 Mar 2022What Makes You Different?00:27:53

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Michael LeBlanc Founder & President at M.E. LeBlanc & Company Inc. talks us through the Retail landscape in Canada and asks the question "as a retailer what makes you different?" Michael also covers:

  • The rise of Cannabis shops
  • Canadian E-Commerce growth
  • Departments stores
  • How brands and retailers need to co-exist to survive
  • Find out about his new Last Request BBQ Youtube channel too

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12 Dec 2022Best Bits Of Business Advice Part 200:12:18

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We have taken the best bits of business advice from The Rethink Productivity Podcast guests over the last 2 years and pulled them all together in special episodes for you. Enjoy part 2

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27 Mar 2022Bricks & Mortar Retail is the future00:29:12

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Christine Russo Leading retail industry analyst talks about bringing to bricks & mortar retail what you get online in an affordable and easy way. Christine also covers:

  • The rise of the digital wallet
  • Paypal returns
  • Cashless stores in the USA

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12 Dec 2022Best Bits Of Business Advice Part 300:11:59

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We have taken the best bits of business advice from The Rethink Productivity Podcast guests over the last 2 years and pulled them all together in special episodes for you. Enjoy the third and final part 

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22 May 2022Flow Insight00:04:05

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Introducing our new service Flow Insight. Knowing precisely how a customer behaves whilst they are physically within your premises can tell you a lot. The same applies to other team members and stock. That journey’s path can help answer your biggest question; “Are we delivering on our brand’s promise?

What can Flow Insight tell you?

Using discreet field observers, example questions that can be answered with Flow Insight include:

  • What paths do my shoppers and/or colleagues take?
  • How do the layout changes affect a customer’s flow pattern?
  • Do different types of shoppers navigate stores in different ways?
  • Are customers interacting with my products?
  • How long do they spend in my store and where?
  • Where do they engage with team members?
  • Are customers greeted by a team member on entry?
  • Is interaction initiated by the customer or a team member?
  • What is the average colleague/customer interaction time?
  • Where do bottlenecks occur?
  • Do customers have to queue? And if so, how long for?
  • How do my colleagues move around the store/warehouse?
  • How does stock move around?

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24 Apr 2022Customer Experience post Covid00:30:50

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Simon Fraser VP of CX strategy at InMoment talks about the changing landscape of Customer Experience (CX) post Covid, some things have reverted back and others are still evolving

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08 May 2022Don't be a Duck00:25:54

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James Bolle Captain at PRPSFL is back to give us an update on how Purpose has evolved post lockdown, how there is a clear link to company culture, and why you should never ever be a Duck 🦆

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01 May 2022Why do we choose one retailer over another?00:25:09

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Richard Hammond CEO at Uncrowd talks about keeping Retail simple and the benefits this can bring. We also explore how the Uncrowd platform and insights help:

  • Kill friction/create reward
  • Help you learn about your attractiveness relative to rivals
  • Take the money you have left on the table for others

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16 May 2022Management Structures Of The Future00:31:16

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Jon Dobson Associate Director at ReThink shares his views on Management Structures:

  • The themes across retail/hospitality in current Management structures
  • How you futureproof
  • What should you be looking at now to drive optimum productivity of leaders and colleagues

 

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04 Apr 2022Productivity Insights00:18:38

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Sue Hedaux Co-Founder at ReThink tells us about how Productivity Studies are much more than data capture and Excel spreadsheets. Sue also covers:

  • The basis for good data and the power of insights
  • Why having trained analysts capture the data is so important
  • Some recent project outputs examples
  • The importance of Benchmarking

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12 Jun 2022Plan & Execute Work, Measure & Reward Teams00:22:13

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Stephen Costigan & Thomas Fisher of Metaspark share how they are helping companies plan & execute work, measure & reward teams with a single source of the truth for everyone

It helps answer a fundamental question for every colleague in every organisation...

"How does what I do at work matter?"

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21 Aug 2022Footfall Insights 202200:20:04

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Diane Wehrle Marketing and Insights Director at Springboard Research returns to the podcast to discuss:

  • Current footfall and shopping trends across Retail
  • The impact of inflation/cost of living rises
  • What to expect this Black Friday & Christmas

The good news is that it isn't all doom and gloom !!

We are delighted that Diane is opening our Productivity & Transformation event on the 15th of September

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20 Jun 2022How to Attract and Retain Staff00:28:13

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The first in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)

In this episode, we cover the challenges in the current labour market (more jobs than people) and how you can attract and retain the best colleague to put in front of your customers

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03 Jul 2022How Do You Drive Accurate Forecasting & Analytics?00:23:12

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The second in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)

We cover:

  • What are the ingredients of a good forecast?
  • What should you/could you forecast?
  • How do you analyse if your forecast was good or not & what do I have to change?
  • Is it all about AI? 
  • How accurate will we get with forecasts in the future?

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10 Jul 2022Managing Task V Scheduling00:18:41

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The last in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)

We Cover:

  • The relationship between managing the task & the schedule (what happens if a task is shared?)
  • How granular should you go? 
  • Detail of the tasks and who should manage them?
  • What can you do with the data & insights on the back of this?
  • Devolving the ownership of tasks and the relationship with WFM

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17 Jul 2022Supply Chain Challenges00:17:19

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Alex Kelly Global Programme Manager at Xpediator  discusses the impact on the supply chain of:

  • The move from 'just in time' to 'just in case'
  • Market growth and the golden triangle 
  • Recruitment challenges
  • Future growth and automation plans

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09 Oct 2022Reimagining The Petrol Station00:30:16

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Amy Pethick Op Ex Manager and Nadine Goodship Retail Operations Manager at BP join Simon to discuss how the Petrol station as we know it will evolve 

They also cover:

  • The scale and complexity of BP
  • Recruitment challenges in an environment that operates 24 hours, and some of the great thinking that is helping to retain and develop colleagues
  • WFM, operating models and productivity initiatives



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14 Aug 2022Personalised & Prioritised Actions00:26:02

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Phil Thorne part of the founding team at Quorso  discusses:

  • How Quorso are helping retailers drive store and field leadership productivity
  • Personalisation of data for Colleagues (most retailers are already doing it for Customers) and how this delivers improved decision-making, compliance and productivity
  • Innovation in the USA V UK

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30 May 2022Productivity & Transformation 202200:03:49

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A brand new event for 2022 in partnership with Oliver Banks Director at OB&Co

Listen now to find out more about this exclusive retail event heading to Birmingham in September 2022

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24 Jul 2022Measurement USA V Europe00:21:34

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 Chris Kelly VP at Connors Group  discusses:

  • The subtle differences in approach to work measurement in the USA V Europe
  • What should you do with your data?
  • Partnering with ReThink

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26 Jun 2022Productivity & Transformation 2022 - Retail Myths & Mottos00:21:13

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Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect, and how to register. We take some time to explore various Retail Myths & Mottos

Register now for the event here...

Productivity & Transformation 2022

And don't forget to send us your Business Acronimys for the next episode

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31 Jul 2022Productivity & Transformation 2022 - Retail Acronyms00:22:05

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Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect, and how to join the waiting list. We take some time to explore various Retail Acronyms

Join the waiting list for the event here...

Productivity & Transformation 2022

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28 Aug 2022Productivity & Transformation 2022 - The 4 Pillars00:23:18

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Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect. We discuss the 4 pillars of the event...

  • Customer
  • Colleague
  • Cost
  • Change

Join the waiting list for the event here...

Productivity & Transformation 2022

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07 Aug 2022A Productive Nights Sleep00:25:40

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Riley Jarvis Owner & CEO at The Sleep Consultant  discusses:

  • 90-minute sleep cycles
  • The impact of poor sleep on your personal productivity
  • Top tips to a better night's sleep
  • Himalayan Sea Salt (yes you read it correctly!!)

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23 Oct 2022Ceridian 1 - The Future of Pay00:23:52

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The first in our series of 3 podcasts with Ceridian. Seth Ross General Manager of Dayforce Wallet & Consumer Services joins Simon to discuss:

  • Ceridian/Dayforce
  • Dayforce Wallet - What is it, and how does it work?
  • How do on-demand pay requests work?
  • Is cash dead?
  • The future of pay including streaming & autonomous pay

Download the future of payroll guide using the link below...
The future of payroll: Unlock the power of pay in a changing world

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30 Oct 2022Ceridian 2 - The Future of WFM00:22:57

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The second in our series of 3 podcasts with Ceridian. Paul Karnowski Director, Solution Advisory EMEA  joins Simon to discuss:

  • The benefits of having all your HR data in 1 place
  • Current WFM trends
  • Where the WFM market is heading

Download the WFM case study using the link below...

WFM – 3Sixty Insights analysis: Ceridian modernizes Allianz Global Investors’ workforce system

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10 Nov 2022Cerdian 3 - The Future of Talent00:26:22

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The third and final episode in our series of 3 podcasts with Ceridian. Somen Mondal GM of Talent & Intelligence joins Simon to discuss talent. They also cover the following:

  • The future of talent
  • Current trends
  • The metrics potential employees look for

Download the talent thought leadership report using the link below...

Future of Talent – 2022 Pulse of Talent: Competing for talent takes more than pay

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13 Nov 2022The Price Is Right00:29:19

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Claire Herbert Managing Director at Herbert RetailAllan Robertson Programme Manager at Scot Mid Co-Operative and Mark Barnett Business Transformation Project Lead at Southern Co-op join Simon to discuss Electronic Shelf Edge Labels (ESELs) and why now is the right time to invest in this exciting technology that we have discussed in retail for many years

They also cover:

  • Price changes (what is it, how is it done) prior
  • Why are ESELs on the ScotMid and Southern agenda
  • Efficiency opportunities and benefits to Colleagues and Customers
  • Future benefits ESELs unlock

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25 Sep 2022Powerful AI Conversations00:24:11

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Josh Kaiser Managing Director at Tovie AI  joins Simon to discuss the power of using AI to drive intelligent conversations with your customers. They also cover:

  • Blending the Physical & Digital retail world
  • Barriers to AI, chatbots

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04 Sep 2022The Importance Of Practical Legal Advice00:19:31

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Babs Neilan CEO at Jamieson Law joins Simon to discuss the importance of getting good practical legal advice for your business. They also cover:

  • Getting legal agreements in place early in any process to protect yourself 
  • Why legal advice shouldn't be the 'business prevention unit'
  • What does good legal advice and process look like?
  • Type of lawyer you need

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02 Oct 2022Move Faster With Clear Processes And Role Onboarding00:33:05

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Alexis Kingsbury Co-Founder at AirManual & Spidergap joins Simon to discuss how they are helping organisations simplify the onboarding process and helping to drive colleague retention and engagement. They also cover:

  • The great resignation
  • Recruitment over the next 2 years

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27 Nov 2022Pimloc - Video privacy and analytics00:24:44

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Simon Randall Co-Founder and Ceo and Guy Williams Enterprise Sales Director of Pimloc join Simon to discuss video data capture and analysis

They cover:

  • Pimloc's deep learning platform, Secure Redact, enables public and private organisations to protect personal data in video at scale
  • Automating data privacy compliance whilst responsibly unlocking the operational value of video data with analytics
  • The future of video data capture

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06 Feb 2023What's contributing to the massive loss of productivity in the workforce?00:35:22

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Prasant Nair CEO & Product Architect joins Simon to discuss Double Gemini and its specialized ability to design productivity processes and deliver them as transformative training solutions and labs across five core productivity categories. They cover:

  • Loss of Productivity in the workforce
  • Email Productivity (Stack)
  • File Management (Vision)
  • Meeting Management (Unite)

Useful resources...

Stack Method

Vision Method

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20 Nov 2022Retail Trajectories00:28:57

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Carol Spieckerman President of Spieckerman Retail joins Simon to  discuss her Retail Trajectories

They cover:

  • Buy, build or bridge?
  • Diversify or die
  • Mad for ads
  • Frenemy

Listen to Carol's Podcast here...Spieckerman Speaks Retail Podcast

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16 Oct 2022Productivity & Transformation 2022 Reflections with Oliver Banks00:27:10

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Productivity & Transformation 2022 took place on September 15th 2022, hosted by ReThink Productivity in collaboration with Oliver Banks. Simon & Oliver share their thoughts from the day and the key themes

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20 Sep 2022Productivity & Transformation 2022 Reflections00:06:43

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Productivity & Transformation 2022 took place on September 15th 2022, hosted by ReThink Productivity in collaboration with Oliver Banks. Simon shares his thoughts from the day and the key themes

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04 Dec 2022Using AI to manage retention00:22:49

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Ian Hogg Chairman of  WorkTech Group returns to the podcast to discuss how AI is being used to manage retention

Some key statistics from the conversation and 'Meeting your staffing requirements in difficult times' WorkTech whitepaper as discussed in the podcast

  • 60% of companies have a shortfall of staff of over 10%
  • 56% are reducing opening hours because they don’t have enough staff
  • 55% have looked at their working patterns to better deploy their staff

Download the WorkTech whitepaper

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28 Oct 2022🚨🚨Productivity Forum 2023🚨🚨00:01:21

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🚨🚨SPECIAL ANNOUNCEMENT🚨🚨

Productivity Forum 2023 registration is open. Taking place on 14th September 2023 at the National Conference Centre, Birmingham

Lots of amazing speakers and panels are to be announced over the coming weeks

Spaces are limited so register now using the link below...

REGISTER

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18 Dec 20222022 Reflections. A year of two halves00:27:52

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Sue Hedaux Co-Founder at ReThink Productivity returns to the Podcast to reflect on 2022

A year of 2 halves for most companies growth being top of the agenda in the first half of 2022, followed by uncertainty and spiralling cost challenges in the second half of 2022 fuelled by the war and hyperinflation

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29 Jan 2023Productivity Insights - Role Study00:25:02

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Sue & Simon start this new monthly series by talking about Role Study. They discuss:

  • What is a Role Study?
  • What roles does it cover?
  • Why should you do it?
  • What are the key trends ReThink are seeing

To find out more download the ReThink Whitepapers

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15 Jan 2023Why is customer feedback great for colleagues?00:23:31

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Claire Sporton Global Head of Customer Experience at Ardoq discusses why customer feedback is great for colleagues. The chat covers:

  • Focusing on what can make a difference rather than the results
  • How do you get information and feedback into the hands of teams and team leaders to drive the change?
  • How do you turn your CX programme into actionable insight that drives colleague and customer engagement?
  • Not incentivising things that people can't influence

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22 Jan 2023NRF 2023 Reflections00:17:54

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Sue & Simon reflect on their trip to NRF in New York. They discuss:

  • What were the key trends and takeaways?
  • Observations on retail in New York
  • The car showroom that you can't buy a car from!!

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26 Feb 2023Productivity Insights - Activity Study00:20:05

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Sue & Simon talk about Activity Study. They discuss:

  • What is an Activity Study?
  • What does it cover?
  • Why should you do it?
  • What are the key trends ReThink are seeing

To find out more download the ReThink Whitepapers

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13 Feb 2023Productivity Insights - Efficiency Study00:18:14

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Sue & Simon talk about Efficiency Study. They discuss:

  • What is an Efficiency Study?
  • What does it cover?
  • Why should you do it?
  • What are the key trends ReThink are seeing

To find out more download the ReThink Whitepapers

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24 Apr 2023Productivity Insights - MTM00:12:04

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 Sue & Simon talk about MTM (Methods-Time Measurement). They discuss: 

  • What is MTM?
  • What does it cover?
  • Why should you use it?
  • What are the key trends ReThink are seeing
  • Retail Technology Show (ReThink are on stand 6B37)

To find out more download the ReThink Whitepapers

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21 May 2023Productivity Insights - Parkinson's Law00:12:31

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 Sue & Simon talk about Parkinson's Law. They discuss: 

  • What is Parkinson's Law?
  • Practical examples
  • Pace of work
  • How it links to leadership
  • Read our latest blog on Parkinson's Law

To find out more download the ReThink Whitepapers

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23 Jul 2023Productivity Insights - New News00:09:58

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Sue & Simon talk about the latest productivity trends. They discuss: 

  • Cost cutting
  • The Rethink Forum on 14th September 2023
  • New news part 1
  • New news part 2

To find out more download the ReThink Whitepapers

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07 Aug 2023Productivity Insights - It's not just Retail00:18:04

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 Sue & Simon talk about the latest productivity trends. They discuss: 

  • Consistent productivity lessons across other industries
  • The Rethink Forum on 14th September 2023

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13 Aug 2023Productivity Insights - The Power of Benchmarking00:14:22

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Sue & Simon talk about the latest productivity trends. They discuss:

  • Why benchmark?
  • The different insights you can get from Activity, Role and Efficiency study data
  • Examples of what they have seen and how it has been used
  • The Rethink Forum on 14th September 2023

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15 Oct 2023Productivity Insights - Driving Constant Evolution and Progress in Business Operations00:10:48

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Sue & Simon talk about the latest productivity trends. They discuss:

  • The need to constantly evolve Productivity and have a robust roadmap 
  • Moving the Non-Value Add and Task & Process time into Customer
  • Every Second Counts - The new book from ReThink
  • The Rethink Forum on 12th September 2024

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12 Mar 2023MRI Springboard Footfall Insights March 202300:24:16

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Diane Wehrle Marketing & Insights at MRI-Springboard joins Simon in the first of more regular chats about footfall trends and shopping behaviours. They cover: 

  • Footfall trends from January to February 2023
  • The impact of hybrid working
  • The rise of Saturdays
  • Retail park evolution
  • Online shopping trends

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16 Apr 2023MRI Springboard Footfall Insights April 202300:11:56

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 Diane Wehrle Marketing & Insights at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover: 

  • Footfall trends from February to March 2023
  • How the multiple Bank holidays in April may impact footfall
  • The Retail Technology Show in Olympia on 26th & 27th April 2023


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14 May 2023MRI Springboard Footfall Insights May 202300:14:04

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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. 
They cover: 

  • Footfall trends from March to April 2023
  • How the multiple Bank holidays in April impacted footfall
  • The Coronation

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18 Jun 2023MRI Springboard Footfall Insights June 202300:11:58

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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. 
They cover: 

  • Footfall trends from April to May 2023
  • The growing importance of Weekends and Saturdays in particular
  • What we can expect in the summer months

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16 Jul 2023MRI Springboard Footfall Insights July 202300:13:28

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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. 
They cover: 

  • Footfall trends from May to June 2023
  • The growing importance of Weekends and Saturdays in particular
  • What we can expect in the summer months

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27 Aug 2023MRI Springboard Footfall Insights August 202300:13:08

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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:

  • A record-breaking month!!
  • Footfall trends from June to July 2023
  • The impact of the poor weather on High Street footfall
  • What we can expect as we head towards Black Friday and Christmas

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01 Oct 2023MRI Springboard Footfall Insights September 202300:19:06

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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:

  • Footfall trends from July to August 2023
  • The divergence of value and volume 
  •  The importance of upselling and converting customers when footfall is flat

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03 Dec 2023Productivity insights with Simon & Sue - FAQ00:15:06

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Sue & Simon talk about the latest productivity trends. They discuss:

  • The most frequently asked questions from clients

To find out more download the ReThink Whitepapers

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08 Jan 2023Retail Technology Trends00:33:19

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Ricardo Belmar Director of Partner Marketing for Retail at Microsoft,  Retail Tech Advisor & host of The Retail Razor Show joins Simon to discuss Retail Technology trends.

They cover:

  • Emerging technology
  • Being more than a retailer
  • Will the focus be on colleagues or the customer?
  • What is the role of the store colleague in the future?

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19 Feb 2023User Generated Content00:21:53

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Ed Hill General Manager at Bazaarvoice joins Simon to discuss User Generated Content. They cover:

  • What is User Generated Content
  • The productivity benefits:
    • Consumer
    • Retailer
    • Brand
  • Content supply chain
  • Positive environmental impact

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02 Apr 2023The Future Of Customer Experience00:32:12

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Simon Fraser Vice President of CX Strategy at InMoment returns to the Podcast to talk about the future of customer experience (CX)

He discusses with Simon:

  • Why are you asking for customer feedback?
  • Chat GPT
  • Supervised Machine Learning & AI
  • Tailored feedback modelling

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19 Mar 20232023 Digital Shopper Trends00:25:12

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Michelle Evans
Global Lead, Retail & Digital Consumer Insights at Euromonitor International joins Simon to discuss Digital Shopper Trends. They cover:

5 key trends:

  • Online savers
  • Crowdsourced Creation
  • E-Customisation
  • Game Changers
  • Sensory Shopping – Link to L’Oreal Spice Bomb

Download the 2023 Digital Shopper Trends Webinar

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06 Mar 2023Euroshop Reflections00:07:24

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Simon talks about his recent trip to Euroshop. He covers:

  • What has happened in retail this week
  • What were the key themes at Euroshop with honourable mentions for Itab and Workjam

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09 Apr 2023Is Your Marketing Productive?00:20:30

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James Bradbury-Willis Senior Account Manager at Source Design joins Simon to talk about getting the most out of your marketing

They cover:

  • Who is your audience?
  • What is the correct channel?
  • Communication strategy
  • KPIs
  • Why work with a full marketing agency?

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08 May 2023Fixed On The Vision, Flexible On The Journey00:26:05

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Stuart Cross Owner of Morgan Cross Consulting returns to the Podcast with Simon to discuss how business strategy has changed post lockdown

They cover:

  • The impact of lockdown, Brexit, global recession, supply chain, war 
  • Importance of winning today & winning tomorrow
  • Adaptability beats forecasting
  • Nothing fails like success - especially if you enter the cultural danger zone


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09 Jul 2023Harness the Power of Retail Operations Metrics00:23:11

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Amy Bastow Managing Director of Cegid (formerly Store IQ) Retail Store Excellence talks to Simon about how they are helping Retailers to drive productivity 

They cover:

  • The challenges of compliance in retail
  • Retail Activity Planner
  • How Task Management is making teams more productive
  • The longest job title & product name we have seen to date !!

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04 Jun 2023Top Right Thinking Episode 100:24:40

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Dulcie Swanston writer and owner of Top Right Thinking joins Simon in the first of a series of 3 episodes looking at the science of trust and challenge (Top Right Thinking) 

They cover:

  • Top Right Thinking and the link to Neuroscience
  • Why and when to use Top Right Thinking
  • The benefits you can deliver as a leader personally and for your teams

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11 Jun 2023Top Right Thinking Episode 200:21:59

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Dulcie Swanston writer and owner of Top Right Thinking & Sue Hedaux join Simon in the second of a series of 3 episodes looking at the science of trust and challenge (Top Right Thinking)

They cover:

  • Linking Top Right Thinking to physical productivity
  • Outputs and insight from ReThink studies using Top Right Thinking



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02 Jul 2023Digital Twin00:16:37

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Michal Ukropec CEO of Twinzo joins Simon on the Podcast to discuss Digital Twin. An exact 3D Live Digital Twin of your facility, house, office, factory, coffee shop, retail store or even a whole city (perhaps a space station?) 

They cover:

  • What is a digital Twin?
  • What are the benefits?
  • What things can you track?
  • How do you create a 3D image easily?



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25 Jun 2023Top Right Thinking Episode 300:34:34

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Dr Iain Price Neuroscientist, writer, coach, trainer, author, speaker and Founder of Think It Out joins Simon for the last episode in our series looking at the science of trust and challenge (Top Right Thinking) 

They Cover:

  • Wicked Problems that leaders dealing with complexity face
  • How do we stay in high challenge, high support (top right) for more of the time
  • Neuro Pruning
  • The impact of remote working and back-to-back meetings
  • Top tips 
  • Link to Dose as referenced in the conversation


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26 Mar 2023Why is change so hard ?00:23:40

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Simon Costigan Change Specialist joins Simon to discuss why delivering and sustaining change in a business is so hard. They cover: 

  • Senior alignment top to bottom
  • Navigating the change
  • Reverting to type/familiarity 
  • The importance of communication
  •  Consequences (or not) of stopping doing stuff 

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30 Apr 2023Retail Technology Show 2023 Reflections00:04:43

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Simon reflects on the key themes after returning from the Retail Technology Show 

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29 May 2023Carbon Free Dining00:24:31

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Greg Gormley Founder and CEO of SKOOT joins Simon on the Podcast to discuss how a life-changing moment led to a mission to help us all reduce our carbon footprint

They cover:

  • Educating about climate change & carbon footprint 
  • The carbon footprint of eating out
  • How small regular actions by us all can make a significant positive impact
  • The mechanics of SKOOT
  • The scale and speed of deforestation
  • SKOOT roadmap

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21 Oct 2023A Journey into Automation, Robotics, and E-commerce00:27:49

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Prepare to be inspired. Today, we're chatting with Tim Wheeler, the UK Sales Director for Strongpoint. You won't want to miss this episode as we tackle intriguing subjects like automation, robotics, e-fulfilment, and the ongoing labour shortages. Tim shares his insights on these compelling subjects, giving us a glimpse into the future of retail, and trust us, it looks fascinating. 

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29 Oct 2023Exploring Last-Mile Delivery and Locker Systems00:19:33

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Tim Wheeler, the UK Sales Director for Strongpoint returns. We delve into the intricate world of retail's last mile and its environmental implications. Discussing the labour-intensive nature of this process. Our journey takes us across the UK's home delivery landscape and on to the Nordic region's popular locker-based delivery system. Locker collection, is it the next big thing or a challenge that retailers are yet to master? Tim debunks the assumption that consumers prefer home delivery, putting forth compelling arguments that are sure to get you thinking. 

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30 Jul 2023Is the tail wagging the dog?00:18:14

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Doug Field CEO of East of England Co-op talks to Simon about how you manage and modernise a convenience supermarket chain 

They Cover:

  • Alignment of People/Processes and Technology
  • Challenges
  • Opportunities
  • Change
  • Future plans

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24 Sep 2023Insights from the Productivity Forum 2023 and beyond00:12:18

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 Fresh off the heels of the stellar Productivity Forum 2023, we're bursting with insights and raring to go. We'll reflect on the forum's triumphs and introduce you to our latest gem: "Every Second Counts". It’s a treasure trove of advice, case studies, and context on everything productivity. Hold on to your seats, because we're also unveiling ReBudget, a game-changer in online labour budgeting. Plus, we'll chat about Saturdays reclaiming their crown as the prime shopping day and all the challenges this brings to recruitment and optimum productivity.

As we look forward to the Productivity Forum 2024, we'll share our vision and what it will take to make it an even more unforgettable experience. 

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03 Sep 2023Driving Digital Transformation with WorkJam00:19:18

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Ready to revolutionize your frontline operations? Strap in as we journey with
Mark Williams
, Managing Director of WorkJam EMEA, exploring the challenges businesses face in effectively conveying crucial information to their frontline workers, and how WorkJam can bridge this communication gap. This enlightening episode is a deep-dive into how WorkJam can be the catalyst for your organization's digital transformation, enhancing competitiveness, boosting productivity, and ensuring the successful management of ongoing change.


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10 Sep 2023Secrets to Optimised Business Operations with David Rogers from WorkJam00:21:52

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 Get ready to unlock the secrets of optimized business operations as we converse with David Rogers, VP of Sales and Marketing, EMEA for WorkJam. This episode covers how WorkJam is revolutionizing industries, with its applications spanning retail operations, logistics, and supply chain. David offers his insights on how the platform simplifies deployment and uniquely targets audiences, reducing noise in corporate communication. We also delve into the value WorkJam brings to efficient store operations, the culture of continuous learning, and task management.

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17 Sep 2023Food, Business,WorkJam and Music: Aramark and a Garth Brooks Concert00:27:08

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What happens when the global food service juggernaut, Aramark, meets the trials of Brexit, a pandemic, and the passion of a Garth Brooks concert? Join us as we delve into a conversation with Rachel Malyan, Aramark's Head of Workforce Management, and David Rogers, VP of Sales and Marketing at WorkJam. With three decades of experience under her belt, Rachel offers a unique perspective on the difficulties facing the food industry, from recruitment and retention to planning high-profile events. 

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08 Oct 2023Decoding Pricing: Mark Peacock's Industry Insights00:33:16

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Discover the power that lies in strategic pricing in our insightful conversation with Mark Peacock, Managing Director of Pricemaker. Gain a new perspective on the role of pricing in driving business growth and profits, and learn about the implications of the current economic climate on pricing strategies from an industry expert. Join us as we delve into Mark's career journey and his unique insights into adopting a customer-centric approach to pricing.


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19 Aug 2023Productivity Forum 202300:03:58

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 Simon previews the upcoming Productivity Forum 

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05 Nov 2023The Profound Impact of Employee Experience and Future Work Trends with Julie Develin00:24:57

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Join us for a discussion with Julie Develin, Sr. Partner, HCM Advisory at UKG and a recent recipient of the top 100 HR influencer award, as we navigate the intricacies of the employee lifecycle and employee experience. As an expert in her field, Julie unveils how UKG technology plays a pivotal role in employee thriving and retention, and she dissects the profound consequences of labour turnover and negative onboarding experiences 

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12 Nov 2023Footfall Insights October 202300:13:50

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Diane Wehrle Retail & Destination Insights Expert joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover: 

  • Footfall trends from August to September 2023
  • New news from Diane
  • Halloween, Black Friday and Christmas

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26 Nov 2023Footfall Insights November 202300:13:58

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Diane Wehrle Retail & Destination Insights Expert joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover: 

  • Footfall trends from September to October 2023
  • Black Friday and Christmas

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10 Dec 2023New Age Retail: Electronic Shelf Edge Label Insights from Michael Fletcher00:21:23

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Michael Fletcher, UK Board Advisor to Hanshow takes us through the ins and outs of electronic shelf edge labels (ESLs) and how they're revolutionizing the retail world. We tackle the importance of colleague engagement in successfully implementing ESL technology and the immense potential it holds for boosting retail productivity. Take a guided tour with us through the innovative changes ESLs have brought to store operations.

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19 Nov 2023Sustaining Process Improvement and Driving Positive Change00:20:07

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Ever wondered what it takes to sustain process improvement in your organization and why it's so crucial? Do you need the secrets to driving good behaviours and creating a transformational shift within your company? Craig shares his views on how organizations can build and sustain process improvement initiatives, and the vital role of regular measurement in justifying these initiatives.

We delve into the concept of health scores and how they can be utilized to track organizational processes and metrics, fueling engagement and comparison of data. We also explore how gamification can drive positive behaviour in a fun and exciting manner.

FREE DOWNLOAD: SIMPLE STEPS TO HEALTHIER, HAPPIER PROCESSES

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17 Dec 2023Insights into the Evolving Retail Industry with Lisa Hooker00:27:43

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 Get ready to ride the wave of the future in retail shopping! We're speaking with Lisa Hooker, Head of Consumer Markets at PWC, who's got her finger firmly on the pulse of the industry. Together, we're peeling back the layers of the retail market,  and discussing the hurdles some sectors are grappling with. We're also taking a look at online shopping , its effects on traditional brick-and-mortar stores, and how physical stores are evolving to keep up with this shift 

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07 Jan 2024The Changing Trends in Customer Experience Management00:36:45

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How has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser, Vice President of Insights and Consulting at InMoment. We're dissecting the transition businesses are making from a survey-centric approach to a more holistic view, utilizing various data sources. We'll also examine the unforeseen repercussions of fraudulent reviews and the implications of self-checkout systems on customer experience. This promises to be a conversation that offers you deep insights into the evolving dynamics of customer experience. 

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24 Dec 2023Christmas Eve Special: Reflecting on Milestones and Looking Ahead with New Insights on Productivity00:02:04

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Gather around the Yuletide cheer as we unwrap a heartfelt note of thanks and a peek into the future on this Christmas Eve special from ReThink Productivity Podcast. Imagine ringing in the New Year armed with innovative insights on productivity and data storytelling

As the frost settles and the lights twinkle, we reminisce about the milestones achieved in the past year, including our standout Productivity Forum, the launch of our Training Academy for Work Measurement and the publication of our book 'Every Second Counts' 

We welcome aboard James Bolle, our new Head of Insights, who'll be the guiding star navigating the vast data universe. Happy Holidays to you and yours, and here's to making every second count in the New Year!

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31 Dec 2023Footfall Insights December 202300:15:36

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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:

  • Footfall trends from November to December 2023
  • Black Friday and Christmas to date

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14 Jan 2024Productivity Insights - 2023 Reflections00:12:10

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Sue & Simon reflect on 2023 They discuss:

  • Self Checkouts
  • Electronic shelf edge labels (ESEL)
  • AI/Automation
  • Shrink
  • Price inflation
  • Stock 
  • Podcast plans for 2024

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21 Jan 2024Footfall Insights January 202400:16:31

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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover: 

  • Footfall trends from November to December 2023
  • Christmas
  • Regional shopping centres
  • 2024 outlook

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04 Feb 2024Shaping Organizational Productivity through Strategic Workforce Planning00:25:11

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Embark on a journey into the heart of strategic workforce planning as we discuss with Nick Kennedy, the Workforce Planning Institute chairman, how the art of predicting and shaping the future workforce can transform organizational productivity. Nick illuminates the differences between operational workforce management and the foresight necessary for crafting long-term strategic plans

Nick shares insights on the delicate balance between setting a strategic direction that guides like a compass through the shifting economic landscape, rather than prescribing a rigid roadmap. We also take a global tour of the must-attend events for those eager to network and deepen their expertise in strategic workforce planning, from the Workforce Planning Institute

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28 Jan 2024Every Second Counts00:04:05

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Have you ever wondered how to turn the ticking of the clock into a symphony of productivity and exceptional results for your business? Your golden hour has arrived as Sue and I unpack "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results." This 144-page book is more than just a read; it's a conversation starter, a catalyst for operational transformation. 

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11 Feb 2024Chapter 1 - Where is your money really going?00:11:36

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 Sue and Simon unpack Chapter 1 - Where is your money really going? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
Don't forget to register for the Productivity Forum 2024

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25 Feb 2024Unlocking the Potential of Open Banking with Gosia Furmanik00:20:30

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Revolutionize your business's financial transactions with the insights from Gosia Furmanik, founder of fena, as she unveils the power of open banking. In our engaging discussion, Gosia demystifies the concept that's causing waves in the financial sector, sharing how it's reshaping the playing field for small and medium businesses against the giants Visa and MasterCard

Simon and Gosia discuss how cost efficiency, data-rich decision-making, and bolstered security measures are just the tip of the iceberg when it comes to the perks of embracing this cutting-edge tech 

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18 Feb 2024Footfall Insights February 202400:13:14

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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:

  • Footfall trends from December to January 2024
  • Shopping trends
  • Recession

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03 Mar 2024Cultivating a Data-Driven Culture with James Bolle00:23:30

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Discover how data can be your business's superpower as we sit down with James Bolle, the mastermind behind ReThink's insights and data development. In a world where every click and transaction tells a story, James unravels the artistry in carving out actionable strategies from mountains of information. He brings to light the transformative journey of data, from being a mere buzzword to becoming the cornerstone of savvy business decisions

Apologies that Simon didn't click the right button to record the video !! Watch out for the video in next week's pod

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