Retail Transformation Show with Oliver Banks (Oliver Banks)

A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, Driving Retail Transformation: How to Navigate Disruption and Change.

Find out more at www.DrivingRetailTransformation.com.

Retail's history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some fantastic lessons from the history of retail. 

Listen to this episode to discover:

• What an old fashioned umbrella shop can teach us about successful retail.
• Examples of ways that retail hasn't changed in over 2000 years - beyond the obvious.
• And the 3 aspects that we can take from the history of retail to help define the future of retail.

More at www.obandco.uk/153.

In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the intriguing concept of the 'self-doubt tax' and how embracing failure can paradoxically become a cornerstone of building confidence. Also, unravel the strategies for cultivating inner trust and inspiring confidence in others, ensuring that leaders can navigate through uncertainty with conviction and poise.

Listen to this episode of the Retail Transformation Show and:

• Learn the delicate balance between confidence and overconfidence and why embracing uncertainty is positive.
• Discover strategies to mitigate the 'self-doubt tax' that leads to burnout and nervousness whilst preventing progress.
• Explore how failure is a transformative tool for personal and professional growth that encourages confidence.
• Learn effective ways as a leader to bolster confidence.

 Find the full show notes at www.obandco.uk/279.

Two of the major retail changes that have caught attention in 2022 now seem to be faltering. So does this suggest that fundamental change is not the path forward? And if these major shifts are stumbling, what does this mean for the wider industry? In this episode, Oliver Banks explores two particular examples and highlights the common challenges that cause retail transformation initiatives to fail.

Listen to this episode and discover:

• Which are the two major changes that seem to be failing right now.
• Understand if the challenges are a risk to other initiatives or specific to these changes.
• And discover the best practice that can help maximise your transformation's success.

Show notes at www.obandco.uk/207. 

The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Paul Banks joins to explore the evolution of loss prevention. This episode kicks off a new mini-series - "A Bunch Of Bankses." Oliver Banks speaks to other insightful people named Banks are sharing ideas around retail and transformation.

Listen to this episode of the Retail Transformation Show to hear:

• How the role of security guards has changed over time.
• Why loss prevention is expanding to contact centres.
• Examples of how speech analytics and data insight can stop loss and other challenges.

Full show notes are at www.obandco.uk/162.

With thin margins and fierce competition, sticking to the classic business model might not be viable enough to ensure future success. The next wave of retail profits will likely come from innovative and disruptive business models that go beyond the traditional "buy and sell" approach to wholesale and retail. In this episode, we're exploring some of the most promising avenues that retailers should consider. Whether you're looking to integrate services, adopt a subscription model, or even launch your own brand, this episode will equip you with insights to stay ahead of the curve and redefine what success looks like in the future of retail.

Listen to this podcast episode to:

• Discover what defines a new business model and why simply expanding your product line isn’t enough.
• Explore new revenue and value opportunities by moving up the supply chain, offering services, or implementing subscription models.
• Learn from live examples of retailers who have tried and tested these new business models.

Show notes are at www.obandco.uk/310.

In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He presents three truths and plenty to reflect on about your own transformation initiatives. Whether you're starting a new initiative, rescuing a broken transformation or trying to keep a change on the path to success, this discussion shares the critical considerations of managing change in the real world.

Listen to this episode of the Retail Transformation Show podcast and discover:

• Why experiencing and recognising problems in your transformation is a good situation.
• How the fear of failure might inadvertently be encouraging failure to occur.
• The three truths about transformation challenges and what you must consider in turn.

Show notes are at www.obandco.uk/294.

In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate disruption and change." This guide equips you with the mindset and tools to carve your own path through the transformation journey. Join Oliver and learn what NOT to expect between the covers and why this book is being called "essential reading" for retail leaders. 

Listen to this episode to discover:

• Why you can't or shouldn't follow your competitor's transformation strategy.
• How operating models and transformation connect.
• Plus how to join the virtual launch for the book.

Register for the virtual book launch on 4th March at DrivingRetailTransformation.com/event

The full show notes are at www.obandco.uk/278.

It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help avoid losing pace with the market. Senior retail leader, Fiona McDonnell, joins to explore what you can do to think differently and redefine success can lead to genuine transformation.

Listen to this episode to discover:

• Why it's important to think differently.
• The dangers of not thinking for yourself.
• Why we're misguided by "success" and what to do instead.

Show notes at www.obandco.uk/168. 

Social commerce has exploded into the retail landscape and was powered up throughout the pandemic. In this episode, discover the potential of social commerce in transforming your retail business. Join Oliver Banks and explore the evolution of social media and the commercial opportunities it now presents. Social commerce is an evolving trend that can engage customers and set you apart from the competition.

Listen to this episode to hear:

• How social commerce differs from other retail channels.
• The impact of Meta's social commerce strategy.
• Insights from the success of social commerce in China and how that differs in other countries.
• How to keep pace with the rapidly changing social media and social commerce space.

Show notes are at www.obandco.uk/233.

The progress in AI development has become highly visible in 2023, largely due to ChatGPT. There is a lot of potential for AI in business, and more specifically in retail. So in this episode, Oliver Banks speaks with an AI expert to understand what the future of retail is and what part AI and humans play in it.

• Listen in to this episode of the Retail Transformation Show to hear:
• The role AI plays in the future of retail across different categories and segments.
• Where AI is currently being used and where it could be used.
• What's the one big topic that isn't really being explored right now?

The show notes are at www.obandco.uk/223. 

A significant portion of transformation initiatives fail. But for this common outcome, why do we not have a defined or more considered approach to failure? Join Oliver Banks and explore the intentional actions that you must take when your transformation initiative crashes. From damage limitation through to the four types of lessons to learn, step through the aspects that you need to face into.

Listen to this episode to discover:

• A framework of elements to guide you through the process of transformation failure.
• How to ensure lessons learned are not forgotten.
• And the metaphor to help understand the considerations you'll need to factor in.

Show notes are at www.obandco.uk/308.

Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, part of the L'Oreal Group. This is part of the Bunch Of Bankses mini-series where the host, Oliver Banks speaks to other insightful and interesting people named Banks - and this one is a bit of a special episode!

This episode of the Retail Transformation Show podcast will:

• Give you a different source of inspiration for innovation.
• Identify the key trait of high service industries.
• Defining the "did you know" element of engaging customers.
• Explore key transformational elements in the professional services sector.

Show notes at www.obandco.uk/166.

Have you stopped to consider the possibility that your transformation is wrong? The implications of pursuing the wrong strategy and implementing the wrong changes are enormous. But, there are many reasons why this may be the case. And there are many unintended consequences at play too. So join Oliver Banks and challenge yourself and your current approach.

Listen to this podcast episode to hear:

• The different reasons that could result in your transformation being the wrong thing to do. 
• How a failure of data can result in incorrect insight driving your organisation. 
• And why poor decision making is not clear to see or understand. 

Show notes are at www.obandco.uk/187. 

Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value than first meets the eye.

Find out more at www.DrivingRetailTransformation.com.

In an era where classic retail growth has decelerated and market shares have become increasingly elusive, businesses must look beyond the traditional boundaries to secure their future. The challenge? Venturing into new terrains requires more than just an innovative mindset—it calls for strategic adaptations, perseverance, and the acumen to turn intangible assets into profitable avenues. In this episode, we’ll dive deep into the innovative strategies businesses are adopting, from leveraging retail media and technology to harnessing the power of once 'valueless' assets. Join Oliver Banks and get ready to explore the expansive realms of the possible.

Listen to this episode to hear:

• The new avenues businesses are tapping into beyond the classic retail model.
• How Amazon evolved adding profitable elements through non-traditional business models.
• Why you must find the assets in your company that have no direct financial value.
• Potential pitfalls and challenges to anticipate as retailers expand their horizons.

The full show notes are at www.obandco.uk/255.

History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books.

In this episode of the Retail Transformation Show. you'll hear:

• How we can learn from the failures of previous retailers.
• And which company is doing a fantastic job after focusing on their brand history.
• Why you should look out on your next set of store visits. 

Show notes at www.obandco.uk/152.

In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present.

Listen to this episode of the Retail Transformation Show and:

• How the allure of immediate gratification undermines our significant yet demanding tasks.
• Why we continually steer towards simple tasks and where this originates from.
• Why we might suffer from an illusion of productivity.
• What to do if organizational chaos means this is a widespread issue across the company.

Show notes at www.obandco.uk/288.

Gossip and rumours about the latest change initiative has the power to derail any transformation. It wastes time. It divides opinion and direction. And it means that fact and fiction gets quickly muddled and confused. In this episode, Oliver Banks explores why you need to tackle the "rumour mill" for your transformation and what to do about it.

Listen to this episode to hear:

• How gossip, hearsay and rumours can push your transformation off course.
• Why rumours are created in the first place
• And how they develop and evolve by themselves.
• 6 ways you can tackle the rumour mill in your transformation.

Show notes are at www.obandco.uk/217. 

Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially becoming open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established global corporates. In this episode, join Oliver Banks to explore what this means for incumbent retailers and customers.

Listen to this episode of the Retail Transformation Show and hear:

• Why the retail and commerce sectors are becoming more open and accessible.
• How ecommerce is leading the democratisation of retail
• The one sector that has not been made available to smaller companies.

Show notes at www.obandco.uk/302.

There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks and explore the collision of retail and gaming (and life) - plus the opportunities it presents you with.

Listen to this episode of the Retail Transformation Show to hear:

• Examples of how the gaming and retail industries can learn from each other.
• The power of community that games create.
• Why games can be so immersive.

Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel.

Find out more at www.DrivingRetailTransformation.com.

Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sustainable, and customer-centric store empire. Whether you're a seasoned physical store retailer or just embarking on the foundations of your retail estate, this episode is packed with insights to help you navigate the future of retail.

Listen in to discover:

• How leading retailers are using stores to develop their omnichannel offering.
• How adaptable store formats are being used to meet customer needs and test and learn.
• Why data should be used to minimise the risk of opening new stores.
• The other crucial factors to consider when expanding your store estate.

The show notes are at www.obandco.uk/318.

Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get an insider's look and see how "Driving Retail Transformation" can progress your business forward.

Listen into this episode to discover:

• A chapter-by-chapter blow of what's inside the book.
• How the Retail Transformation Steering Wheel will help you steer your change initiatives. 
• Additional behind-the-scenes stories about the origins of the book.

Show notes at www.obandco.uk/301.

As 2023 starts, the retail industry faces several ongoing challenges. And following a tough peak trading period, there will be little room for error. Meanwhile, there are also many opportunities to explore through the year. In this episode, Oliver Banks explores 7 different trends and themes for the year ahead. Listen now to understand how these trends will impact you and your change programme for the year ahead.

Listen to this episode to discover:

• What are the 7 core trends to look out for in 2023.
• How the current inflation conditions will impact the retail market.
• Which channel shifts should you be keeping an eye on. 
• The additional considerations to include if approaching a cost cutting programme.

Show notes are at www.obandco.uk/219.

There are loads of stresses and strains facing the retail market right now. So a crucial mindset is that of the marginal gains theory. In this episode, Oliver Banks shares 10 ideas to deliver smaller projects which collectively will help drive growth and profitability. These ideas range from ways to increase sales, boost customer experience, save cost and drive positive change.

Listen to this episode of the Retail Transformation Show and hear:

• Why marginal gains can transform a business.
• The obvious ideas that you might be overlooking or forgetting about.
• Tips to boost sales and serve customers better.
• Ways to save cost and improve productivity and efficiency.

Show notes are at www.obandco.uk/210.

Checkout-free stores, like Amazon Go, are becoming more common in the retail market. We're seeing companies like Amazon expanding their store estates as well as more retailers converting or opening checkout-free stores. But as these shops become more of a normal occurrence and less of a novelty, then you'll need to decide if they fit with your business and operating model. So in this episode of the Retail Transformation Show, Oliver Banks will help explore if they are the future of retail and if they'll fit with your retail business.

Listen to this episode to discover:

• Why checkout-free stores revolutionise the shopping trip - for both customers and retailers.
• The major challenge of the checkout-free stores
• And discover if they are the future of retail and if should you invest?

Find the full show notes at www.obandco.uk/185.

The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and some of the iconic golden nuggets shared in solo shows and with special guests. Listen in to the first part of this best bits episode.

Listen to this episode for:

• Highlights from different episodes, featuring expert guests and from Oliver Banks’s solo shows.
• Takeaways on topics like new business models, becoming human-centric, avoiding short-term thinking, collaboration and much more.

The show notes and full list of episodes are at www.obandco.uk/319.

With huge volatility and increasing financial challenges, the upcoming Productivity & Transformation event will give insight and ideas about how to proceed. The event is focused around 4 key pillars: Customer, Colleague, Cost and Change. In this episode, Rethink Productivity's Simon Hedaux joins to explore each pillar and share more about the event.

Listen to this episode to discover:

• More about the 4 pillars.
• Key speakers and more about what to expect at the event.
• And more about the background of the event.

Show notes at www.obandco.uk/201.

New technologies can help unlock and solve some of the biggest challenges for retailers. However, they also create new issues too. Oliver Banks continues to dive into some of the challenges for physical stores and how retail technology is helping overcome those. From robotics to facial recognition, and from apps to electronic shelf edge labels - there are many options to consider.

Listen to this episode to discover:

• How retail technology in store can help make omnichannel more seamless.
• Solutions to drive efficiency and store productivity improvements.
• What's a key challenge presented by these retail technologies.

The show notes are at www.obandco.uk/231.

Dive into the rapidly evolving world of social commerce and dissect the fascinating fusion of social media and online shopping that's changing the retail game. Social commerce is growing, especially with younger demographics who are embracing it more than ever. So leveraging social media platforms can lead to unprecedented opportunities for retailers. Understanding the role of social commerce in your overall retail strategy becomes increasingly important. Join Oliver Banks and learn how to excel in social commerce by tapping into its potential and addressing the challenges it presents.

Listen to this podcast episode to hear:

• The growing opportunities social commerce presents for retailers
• How video content and customer communities help drive audience and customer engagement. 
• Why recommendations present a massive opportunity for social commerce. 
• Key considerations for integrating social commerce into your retail strategy

Show notes are at www.obandco.uk/234.

As technology continues to evolve, the role of robotics in retail, hospitality, and customer service is becoming increasingly significant. Join Oliver Banks and delve into the influence of robotic automation and AI in different areas of customer facing business operations, from maintaining stock integrity and cleaning to providing customer service and even cooking and making cocktails.

Listen to this podcast episode to:

• Explore the potential range of consumer-facing retail robotics - or those that could potentially be exposed to consumers, from the concept of a mobile supermarket that comes to you through to restaurant waiting staff.
• Consider how robots and AI could revolutionise customer service, with multilingual capabilities. hyper-personalised interactions and other value-added features.
• Understand the vital considerations for integrating robotics into businesses, balancing the efficiency of automation with the human response to these changes.

Show notes are at www.obandco.uk/249.

To mark the episode 200 milestone, Oliver Banks has been reflecting on what the prior 199 episodes have revealed about the retail industry. He discovered that there have been a series of trends which have existed for years. And they continue to evolve. Learn about the 8 key mega trends or ever trends. Then we'll also think about why they continue to be a focus and consider what the next step is.

Listen to this episode to find out:

• What the 8 ever-trends are
• Why those trends have not yet been "completed"
• And how these theme might expand in the future.

Show notes at www.obandco.uk/200.

Explore the rapidly evolving landscape of transport in retail, as we delve into transformative solutions like electric vehicle fleets and autonomous transportation. This episode addresses the significant role robotics play in mitigating industry challenges like driver shortages and sustainability. It also uncovers the real-world applications, potential benefits, and possible obstacles of integrating such technology, from global shipping to reverse logistics. Whether you're a retailer or a tech enthusiast, join Oliver Banks in understanding the future of transport in retail.

Listen to this episode and discover:

• How robotics can solve long-lasting retail transport issues.
• The benefits, challenges, and considerations of integrating robotic transport into existing supply chains.
• The potential future advancements in retail transportation, and what they mean for the industry.

Find the full show notes at www.obandco.uk/247.

In tough market conditions, questions must be asked about viability and approach for many aspects of your business. And it's likely, that physical stores will be challenged, and the question raised about the role that shops play. In this episode, Oliver Banks shares an approach to help you understand the current and ideal role that stores play. And you'll also learn how to take this and build a transformation roadmap to evolve your operating model.

Listen to this episode to discover:

• The 3 different aspects that feed into defining the role of the store. 
• And the additional dimension that you must consider. 
• An actionable approach to define what's most important for your customers and brand.
• How to develop this into a transformation roadmap.

Show notes at www.obandco.uk/183.

Technology is "the application of scientific knowledge to the practical aims of human life". From this foundational definition of technology as a bridge between science and practical human applications, to the intricate dance of managing its vast scope in the market, retail tech expert Holly Steele sheds light on how we can harness tech for innovation and speed while bridging the persistent gap between tech initiatives and core business strategies. We'll also explore the current tech trends captivating industry leaders and address AI's impact on the workforce.

Listen to this podcast episode to hear:

• Unpack the true meaning of technology and its role as an enabler of innovation and efficiency in retail.
• Explore strategies to understand and explore technology options amidst the market's vast complexity and scale.
• Gain insight into the latest tech trends that are grabbing the attention of thought leaders in retail.
• Consider the nuanced relationship between AI advancements and human job security, balancing innovation with empathy.

Show notes are at www.obandco.uk/267.

Livestream shopping presents a big opportunity - but there are many aspects to consider. From the technical set-up of the livestream platform, to key skills for the host or presenter. But also managing a number of cross-functional interactions and making the most of loads of data too. Oliver Banks lays out key considerations as you define your livestream shopping operating model.

Listen to this episode of the Retail Transformation Show to discover:

• Key decisions that you must answer as you develop your livestream operation and proposition. 
• Important interactions with the wider business and operating model.
• Process, people and technology factors as you build your livestream operating model. 

All companies feel they are customer centric. And we're full of data about customers. But how useful is that to guide strategy and change initiatives? And do you and your wider team know that they can to do win and delight customers? Digital Transformation Influencer, Howard Tiersky, joins to explain how avatars, persona and ideal customer profiles can help to guide your transformation.

Listen to this podcast episode to discover:

• Why customer personas or avatars are essential to remain relevant. 
• How to balance fact and fiction when creating your avatars. 
• How to let your avatars guide your transformation and strategy. 

 Find the full show notes at www.obandco.uk/171.

Retail is evolving faster than ever before, and the traditional "buy and sell" model might not be enough to thrive in the future. In this episode, we’re continuing our exploration of new business models that will reshape the retail landscape by 2030. From retail media networks to resale programs, we'll break down the innovative strategies that retailers are using to unlock new revenue streams and deliver value. If you want to understand how to stay ahead of the competition and ensure your retail business is future-proof, you won't want to miss this episode.

Listen to this episode of the Retail Transformation Show and:

• Discover the growing power of retail media networks and how they’re transforming retailers into media companies.
• Learn how Retail as a Service can unlock new revenue streams by offering retail capability and expertise to other businesses.
• Explore how resale models are helping retailers leverage sustainability to drive profits and connect with eco-conscious consumers.
• Understand the business model which holds massive value and shouldn’t be ignored.

Show notes are at www.obandco.uk/311.

Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why the true magic of retail lies not in the products themselves, but in how we help customers engage with and elevate their passions. As both a retailer and a consumer, this episode will inspire you to rethink the power of retail.

Listen to this episode and:

• Learn how connecting customers to their passions is reshaping the retail landscape.
• Explore the role of omnichannel experiences and how they're evolving to meet customer expectations.
• Discover how custom products and convenience are driving the next wave of retail innovation.
• Understand the power of community-building and how retailers can foster connections around shared passions.

Show notes are at www.obandco.uk/313.

Defining and delivering a retail transformation programme involves decisions. Lots of decisions! And for each of these, there may be many options on the table. Some become no brainers when you start to look at them. But every so often, you come to a decision where there is no right answer. Multiple options might look equally good. Or equally bad! So, what do you do when there is no right answer? So in this episode, Oliver Banks explores tips and tactics to help you take on complex decision making.

Listen to this episode of the Retail Transformation Show podcast to discover:

• The key dangers you face - and what you must realise first.
• How you can assess the insight and data you have to help make a decision.
• If you have the right people involved.
• Plus many other decision making tips to help you come to an answer.

 Find the full show notes at www.obandco.uk/174.

Dive into the complexities and challenges of retail transformation with Oliver Banks as he shares exciting news about his upcoming book. In this episode, he touches on 4 elements covered in the book, including the importance of understanding current business challenges, finding the right solutions, managing personal development and mindset, and how to live in uncertainty. More news about the book, Driving Retail Transformation, will available soon, including the pre-order links.

In this episode, you'll discover:

• Why you need to critically assess your business and understand the catalyst for change.
• What is the biggest challenge facing many retail individuals right now.
• Which part Oliver has been 'geeking out' on as he's dived into the research.
• How you can find out more about Oliver's upcoming book and how to get involved.

Show notes are at www.obandco.uk/237.

In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies with staunch supporters on both sides of the argument, as well as genuinely valid perspectives for and against each option. Join Oliver Banks and explore the key factors to consider about the future of work, productivity, teams and workplaces.

Listen to this episode to discover:

• The pros and cons of both working from home and office-based work.
• The key considerations when it comes to leading transformation from the office vs remotely.
• Why we must return to the company purpose and values.
• The crucial factors that a retailer's office based teams cannot forget.

Show notes are at www.obandco.uk/297.

In the ever-evolving landscape of modern retail, there's an increasing need for simplification. With the continued transition to omnichannel operations and the ongoing introduction of new processes, companies are finding themselves buried beneath layers of complexity. But simplification isn't just a new buzzword or concept. So why does something that sounds so straightforward become so intricate? Join Oliver as we revisit the foundational discussions of simplification and unpack the pivotal idea that "variation is the enemy of simplification."

Listen to this podcast episode where you'll discover:

• Why we get confused about simplification and how these initiatives exist against other transformations.
• The importance of a consistent starting position in simplification efforts and why variation can be detrimental to the process.
• The principle of making tasks easy, quick, reliable, and repeatable for a streamlined experience and practical examples of its implementation.
• And when simplification is not the best approach - and why you should embrace complexity and complications.

The full show notes are available at www.obandco.uk/260.

The retail technology market has evolved over the past 10 years. With new innovations and evolving technologies, plus with the increased digital transition brought on by the pandemic. Oliver Banks chats with Matt Bradley about how the retail technology industry is evolving. Plus, you'll hear more about the upcoming Retail Technology Show in London.

Listen to this show to understand:

• Key trends of how the retail technology arena has changed over the past 10 years. 
• Which 2 technologies have been responsible for driving the most change?
• Find out more about the upcoming Retail Technology Show. 
• Plus, if you're going to the show and want to meet Oliver Banks, listen out for some exciting news. 

The full show notes are at www.obandco.uk/178.

During Shoptalk Europe 2023 in Barcelona, industry leaders converged to explore the key themes shaping the retail landscape - both directly on stage and indirectly in conversation or based on repetitive themes. The event threw a spotlight on the value of a test-and-learn approach, the growing impact of Gen Z, the questionable relevance of the metaverse, the potential of AI, and the ever-present complexity of retail transformation. Join Oliver Banks in this episode as he unpacks these themes, offering a critical reflection on the dynamic retail landscape and how these evolving trends could influence your business strategy and instigate transformative change.

Listen to this episode to:

• Explore the value of a test-and-learn approach and understand why this mindset is more crucial than ever in the dynamic retail sector.
• Delve into the world of Gen Z and consider the potential pitfalls of treating this demographic as a homogenous group.
• Dive deeper into the two buzzwords that have dominated recent retail conversations: the Metaverse and AI. Learn how you can effectively monitor and leverage these technologies for your business.
• Discover the factors that lead to the enduring complexity of retail transformation. And find out how you can get involved in a way to change this. 

Show notes are at www.obandco.uk/238.

Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation Steering Wheel.

The book, Driving Retail Transformation: How to Navigate Disruption and Change is available in all good book stores.

Find out more at www.DrivingRetailTransformation.com.

In today's dynamic retail environment, the term "transformation" is brandished as the cure-all for a myriad of challenges. It's a buzzword that is easily thrown around but may mis-set expectations. But what does genuine transformation look like? Dive deep with Oliver Banks in this podcast episode to unpack the misconceptions surrounding retail "transformation" as well as "digital transformation" and discover the signs of genuine, impactful change. Listen now to debunk myths, understand authentic transformation, and recalibrate your perspective.

Listen to this podcast episode to discover:

• Instances and examples where transformation is incorrectly used and the dangers of this.
• Common myths about transformation and the genuine reality that exists.
• Strategies to ensure impactful, long-lasting transformation in the retail landscape.

 Find the full show notes at www.obandco.uk/254.

The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains - what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail transformation specialist, Oliver Banks, and explore what the metaverse is and what it means for retail and life in general.

So, in this podcast episode, you'll learn about:

• What the metaverse is - and a more basic conceptual way of thinking about it. 
• The opposing views and contradictions that exist around the metaverse. 
• The challenges that the metaverse brings to life. 
• And what you need to do to start considering how the metaverse fits in your strategy. 

Full show notes are available at: www.obandco.uk/172.

Storytelling has arguably become an overused buzzword in marketing, but the principles of story are still fantastic for aligning and motivating teams and change initiatives. To help us understand more, Oliver Banks catches up with master storyteller, and Marvel comic writer, B.Earl. Listen and discover how you can uncover elements of story to make your mission bigger and more relevant for customers and colleagues. 

Listen now to discover:

• What retail can learn from a Spiderman writer - and cavemen!
• Why your story must focus on what's at stake.
• How the metaverse can help bring your brand story to life.
• And what would retail look like if it was a comic book?

Show notes are at www.obandco.uk/191.

There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail... A new podcast: The Retail Show. Tune in to find out more.

Listen to this episode and discover:

• Why retail is both simple and complicated.
• How change happens (and the one example that bucked the trend).
• More about the exciting announcement about Oliver's new podcast.

The show notes are at www.obandco.uk/300.

In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10-Second Customer Journey joins to explore more and share how commerce companies can drive meaningful transformation.

Listen to this episode to hear:

• How customer perception is rapidly formed.
• Why there are no excuses not to offer a state-of-the-art customer experience.
• How to understand the customer journey from your customer's point of view.

The show notes are at www.obandco.uk/315.

Are you ready to shake things up? Dive into the world of disruptive transformation and explore how companies can revolutionise their industries with fundamental shifts that rewrite the rules. In this episode, we'll take a closer look at examples from in and out of the retail industry. Discover how companies are capturing new revenue streams, gaining competitive advantage, and building resilience by disrupting the status quo. Also, discover what you need to succeed with this approach and the risks and pitfalls to watch out for. Get ready to transform your thinking and unlock new opportunities in your industry.

Listen to this episode of the podcast to:

• Discover how disruptive transformation can drive growth and profitability for your business.
• Learn about the strategies and risks to implementing a successful disruptive transformation.
• Hear real-life examples of disruptive transformation in retail and gain insights to apply to your own business.

Find the show notes at www.obandco.uk/229.

Decisions are everywhere in transformation, in retail and in life. And making good decisions is key to drive success in your transformation. Yet, decision making is a topic that you never really learn. And there is little indication if you are good at it, either. So in this episode, Oliver Banks looks at the anatomy of decision making to help you understand what's going on and where you can improve.

Listen to this episode to understand:

• Examples of the different types of decision that you may need to make.
• What the decision making process is
• Why it's important to still focus after actually making the decision.

Show notes at www.obandco.uk/195.

Marketplaces have been a key trend for retailers and brands to tackle a number of business challenges. Join Oliver Banks and delve into the dynamic realm of retail marketplaces. Demystify the key mechanics and their potential for transforming your business, whilst being aware of the challenges you might face along the way. Whether you're considering opening your own marketplace or looking to selling on other marketplaces, this episode is designed to guide you. Explore the complexities, identify the key benefits and consider future trends in the marketplace landscape. Tune in and discover how marketplaces could be a game-changer for your retail strategy.

Listen to this episode to hear:

• Decipher the strategic potential of different marketplace models.
• Learn about the complexities and challenges essential for operating a successful marketplace.
• Gain foresight on the future trajectory of retail marketplaces and platform models.

The full show notes are at www.obandco.uk/240.

In an ever-shifting retail landscape, it's time to grasp the steering wheel and chart your own course. This episode is all about embracing the 'Driving' mindset - a call to be proactive, purposeful, and to boldly navigate the uncertainties of the market. We'll delve into what it means to truly 'drive' your vision, growth, and innovation. Meanwhile, you'll also need to foster agility, collaboration, and leadership. Join Oliver Banks as we gear up to transform retail, ensuring you're not just along for the ride, but actively setting the direction and pace for the year ahead.

Listen to this episode and hear:

• Why you'll need a vision to drive towards.
• Strategies for driving growth and profitability that propel you forward, even in challenging market conditions.
• Why you must be responsible when driving innovation, especially in 2024's market conditions.
• The importance of data and insights for a more prosperous future.

The show notes are at www.obandco.uk/271.

As the world of retail continues to evolve, transformation and business improvement remain high on the agenda. The podcast is now celebrating its 5th birthday, so Oliver Banks is pulling out clips of the best bits, or those famed golden nuggets, for you to enjoy. The clips feature ideas about retail technology, data, AI, omnichannel retail, retail media networks, business models, customer experience, cost savings and profitability. Listen now to this first part with retail inspired golden nuggets from the past 12 months.

Listen to this episode to hear:

• Highlights from different episodes, featuring expert guests and from Oliver Banks's solo shows.
• Takeaways on topics like new business models, CX, retail media networks, marketplaces, data and AI.

The full show notes are at www.obandco.uk/263.

Envisaging the future of retail can feel confusing and potentially a waste of time. We often get stuck in today's problems and challenges, or we go to the other end of the spectrum and consider radical science fiction ideas. But what if we step back and allow ourselves to imagine what retail, and specifically grocery, could look like in 10 years? In this episode, Oliver Banks dives into three exciting concepts from his latest collaboration with RETHINK Retail, exploring shopper-driven innovation, retail media's potential fall, and a revolutionary approach to grocery e-commerce partnerships. Join the conversation as we speculate on the future of retail and how it could impact us all.

Listen to this podcast episode and:

• Consider how we could adopt online shopping tools into the physical store.
• Discover why we must be prepared for the rise and fall of retail media.
• Explore how the retail industry can overcome the challenges of unprofitable online operations.

Show notes are at www.obandco.uk/312 where you can find the full RETHINK Retail report as well as more episodes to check out next.

Step into the world of preparing an organisation for retail transformation in this engaging conversation with Brandon Rael, a seasoned retail transformation consultant. In this episode, we delve into the essential aspects of getting a retail business primed for transformation, the pitfalls of neglecting this critical phase, and the steps necessary for establishing a solid foundation for change. However, with the typical urgency, this preparation is often difficult to squeeze in. Unravel the complexities of preparing a retail organisation for successful change. 

In this episode, you'll discover:

• The essence of "getting the organisation ready" for transformation and why it's pivotal.
• The potential consequences of neglecting preparation for transformation - and the symptoms to look out for.
• The key steps to take if your organisation isn't quite ready for transformation yet - and how to balance with the demand for urgency.

Find the full show notes at www.obandco.uk/239.

The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward.

Listen to this episode of the Retail Transformation Show to hear:

• The key themes and reflections from Retail Week Live.
• A new acid-test question to test your customer experience.
• Why technology is a problem for consumers.
• Which viewpoint really resonated with Oliver Banks's mission?

Full show notes at www.obandco.uk/156.

Transformation efforts are often fraught with risk, and research shows that many initiatives end in failure. But failure isn't a single, uniform outcome—it's a multi-dimensional challenge that can strike at different stages and in various forms. In this episode, we'll dissect the three different dimensions of transformation failure and explore strategies to avoid these pitfalls. Whether you're leading a major transformation or a smaller-scale change, understanding these dynamics is crucial for navigating your journey to success.

Listen to this episode and discover:

• The four types of transformation failure and why you need to recognise them.
• Why and when failure is a good outcome to celebrate.
• Five tips to help avoid transformation failure.

Show notes are at www.obandco.uk/307.

In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He's discussing the most interesting questions that he gets asked about retail and retail transformation.

Listen to this episode to discover:

• More about what else Oliver Banks does.
• How he got to where he is now.
• Why golden nuggets are so important.

And plenty of other questions that Oliver regularly gets asked. Plus - if you've still got questions then get in touch to ask yours.

Getting help from Oliver Banks

If you'd like a conversation with Oliver Banks about your transformation. Or about creating thought-provoking content, then get in touch:

Send an email oliver.banks@obandco.uk

Message on LinkedIn.

Follow and DM on Twitter.

Show notes are at www.obandco.uk/164.

Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don't give you sufficient information on what's working and what's not. So TruRating's Brian Dennis, a leading CX voice, joins Oliver Banks to explore how you can improve how you listen to what your customers actually think about your experience and operation.

Listen to this episode of the Retail Transformation Show podcast to hear:

• What retailers should be doing to boost their experience.
• How to determine if your operating model is being delivered in reality.
• Why you need to understand if customers are satisfied or highly satisfied.

Show notes are at www.obandco.uk/205.

The realm of digital commerce is expanding, yet many aspects of online shopping have remained surprisingly static. Augmented Reality (AR) has evolved into a tool that can blend the digital and physical channels, creating immersive, interactive consumer experiences. But while the technology is undeniably clever and cool, it can easily slip into gimmicky use cases. It must stack up in terms of practical application for customers, and create tangible commercial value. Join Oliver Banks to delve into the application of AR across varied categories, from fashion and cosmetics to home goods, and explore both the exciting potential and its viable uses in practice.

Listen to this podcast episode and discover:

• The innovative ways businesses are using AR to enhance customer experiences and blend between physical retail spaces and digital channels.
• Examples from various categories about how AR is being implemented.
• A look at the future of AR, examining upcoming technologies, potential applications, and arising concerns like privacy and ethics in its application.
• Crucial considerations for businesses considering AR features to ensure it positively influences buying decisions rather than simply wooing with tech.

Find the show notes at www.obandco.uk/259

In a world where consumers crave personal connections and seek meaningful brands that stand for something, it's essential for retailers to harness the power of conversations. Whether it's in-store, over the phone, or through digital channels, engaging with customers through meaningful dialogue can be the difference between a disappointing customer experience and long-term loyalty. In this episode, Oliver Banks delves into the multifaceted role of conversations in the retail experience, and how retailers can effectively utilise this engagement to build lasting relationships with consumers.

Listen into this podcast episode and:

• Understand the social nature of consumers and how engaging in meaningful conversations can elevate the customer experience.
• Discover how human interaction conversations form and influence all strong memories about a customer's experiences.
• Learn how technology can serve as an enabler, in assisting customer interactions and facilitating rich conversations.
• Explore how you can leverage conversations to be more proactive, anticipate issues, and provide prompt solutions, all while capturing invaluable customer feedback and insight.

Explore the full show notes and timestamps at www.obandco.uk/245.

Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.

Listen to this podcast episode to hear:

• Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced.
• Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking.
• How to support frontline colleagues to combat shoplifting and retail crime.
• The balance between protecting stock and maintaining a positive shopping experience.

Show notes are at www.obandco.uk/291.

Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey.

Listen into this episode and discover:

• Key learnings from the latest unified commerce research by Bain and Aptos.
• Which area of unified commerce causes the greatest headaches for retail.
• How customer expectations are evolving as unified commerce becomes more commonplace.

Find the full show notes at www.obandco.uk/265.

Tune in for your Christmas gift from Oliver Banks. Hopefully, this puts a smile on your face as you explore the ever-evolving world of retail in a whole new way... Merry Christmas and Happy New Year for 2024.

Show notes at www.obandco.uk/270.

If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into a customer's brain. The aim is to create positive, lasting impressions and avoid negative memories so that customers remember the brand fondly and choose to keep coming back for an excellent experience.

Listen to this episode and hear:

• How the brain creates memories and how we can use this to our advantage.
• Discussion prompts to design retail interactions that turn routine outings into standout memories.
• How emotional connections can amplify the likelihood of forming customer memories.
• How to reverse the approach to avoid creating bad memories.

The full show notes are at www.obandco.uk/295.

Advertising and media networks show high growth potential and large margins. And some retailers are quickly expanding into this business opportunity to supplement their classic retail offerings. But is this a feasible strategy for the future? And is it right for all retailers or brands? To explore more, Oliver Banks joins retail thought leader, Ricardo Belmar, to discuss the opportunities and threats of this new business model.

Listen to this episode to hear Oliver and Ricardo discuss:

• What we mean by media networks.
• The evolution of paid product placement from store to ecommerce, and back.
• Which big risks you should be aware of before moving to an ad-based business model.
• And if live streaming will play more of a part in media networks.

Show notes are at www.obandco.uk/214.

There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is.

Show notes at www.obandco.uk/285.

Retail-as-a-Service (RaaS) is a fast evolving segment of retail which offers new profit streams or the ability to quickly scale a new business or channel. Today, we're exploring how this model is reshaping the retail landscape. From the growth of global giants like Amazon, Ocado and THG to the rise of supply chain innovators like Shein, we unpack the key drivers behind this trend and what it means for retailers of all sizes. Whether you're considering adopting RaaS, already a provider, or wondering about the challenges and opportunities that this shift means for your business, this episode will offer valuable insights into the RaaS opportunity. Show notes are at www.obandco.uk/316.

Livestream shopping has grown astronomically, driven by China and the pandemic. And this channel now presents a major opportunity for other retailers to engage with customers and blend the world of entertainment and retail. In this episode, Oliver Banks explores how livestream shopping connects with other new video content formats. You'll hear examples of how livestreams are changing retail and what you can learn from them. Plus, determine if you should be experimenting with livestream shopping or not.

Listen to this episode to discover:

• Which retailers around the world are leading the way with their livestream shopping experiences?
• Key considerations why this strategy may be suitable for you.
• What does the future hold for livestream retail as a channel?

 Full show notes are at www.obandco.uk/189.

Retail transformation initiatives require comprehensive business cases to evaluate costs, benefits, and risks. Often overlooked or hidden costs can significantly impact project outcomes and viability. But ignoring these costs may lead to poor decision-making and governance, hindering the company's strategy. In this episode, Oliver Banks uncovers 3 of the most common hidden costs and how you can counter these.

Listen to this podcast episode to hear:

• Why hidden costs could be lurking in your transformation.
• How you can estimate or quantify hard-to-calculate costs.
• 3 of the most commonly overlooked or forgotten costs.

Find the full show notes at www.obandco.uk/232.

Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the smartphone. ChargeBox CEO, Ian Hobson, joins Oliver Banks to explore more.

Listen to this episode of the Retail Transformation Show podcast to hear:

• How the smartphone has disrupted physical retail.
• The challenges of building experiences around the smartphone.
• The opportunities of supporting customers with smartphones.
• What's the next iteration of mobile-enabled shopping (and living).

Show notes are at www.obandco.uk/206. 

Visual elements are hugely important for retailers and brands. But the signs and symbols that we use are not always considered, especially outside of the marketing functions. To help uncover the opportunities, semiotics expert, Dr Rachel Lawes, joins to explain how you can boost sales and provide a better and more coherent customer and colleague experience too.

Listen now and you'll learn:

• What semiotics is and why it's around us all of the time.
• How it can squeeze a little extra from your business.
• Why you might want to think more about simulations.

Show notes are at www.obandco.uk/198. 

In the fast-paced world of retail, staying ahead requires more than just reacting to changes; it demands a commitment to continuous improvement. In this episode of the Retail Transformation Show, Oliver Banks dives into the principles and practices that can help retailers thrive by fostering a culture of ongoing enhancement. From the roots of Lean Six Sigma to practical insights from companies pioneering with continuous improvement, this episode explores the strategic, operational, and cultural challenges that can make or break your continuous improvement initiatives. Tune in to discover how you can create a more efficient, effective, and responsive organisation that consistently meets customer needs.

Listen to this podcast episode to hear:

• Discover the importance of cross-functional collaboration and breaking down operational silos.
• Understand why continuous improvement is more than just a cost-saving exercise.
• Gain insights into creating a culture that embraces change and values regular feedback.

Show notes are at www.obandco.uk/305.

The rapid evolution of technology has given birth to a new era of efficiency in the retail industry, with the use of robotics becoming increasingly prevalent. In warehouse or fulfilment centre settings where speed, efficiency and precision are of the essence, robots are transforming operations for moving and managing stock and orders. In this episode, join Oliver Banks as he delves into the world of retail robotics in distribution centres, examining the current uses, the benefits it brings, and the considerations businesses must take into account when integrating this technology into their warehouse processes and operating model.

Listen to this podcast episode to:

• Understand the applications of robotics in retail warehouse environments, including stock movement, picking, packing, and stock control.
• Learn about the efficiency gains, predictability and other benefits that robotics can bring to operating models.
• Discover the crucial considerations and watchouts when implementing robotics in your distribution centre or fulfilment centre. 
• Consider the future of robotics and how they could continue to transform logistics and ecommerce operations further.

The full show notes are at www.obandco.uk/246.

In a world where digital technologies and changing consumer behaviour have made transformation business-critical, it's vital to avoid small delays and unseen challenges that can snowball into larger issues. Join Oliver Banks for this episode and explore the importance of assessing your transformation to help overcome the challenges that block transformation efforts. Oliver introduces the new Retail Transformation Tune-Up service and encourages you to reflect on how you can optimise your transformation strategies and approach.

Listen to this episode to hear:

• Understand the critical business problems that often block transformation efforts, from an inadequate understanding of the business problems to cultural resistance to change.
• Learn why it's important to audit and assess the transformation to identify unnoticed issues, foresee pitfalls, and provide recommendations for course correction.
• Discover the 'Retail Transformation Tune-Up' - a comprehensive service designed to optimise your strategies and approach and maximise your chances of success.

Show notes at www.obandco.uk/253.

Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode. See how the different shopping elements can fit together. Meanwhile understand what's needed in your operating model and infrastructure to put this in place.

Listen to this episode of the Retail Transformation Show and discover:

• The digital shopping innovations that are showing us the way forward.
• What's special about digital platforms vs physical stores?
• What do you need to consider to put these in place? 
• Plus - what could be the next big evolution?

Full show notes are at www.obandco.uk/155. 

In the evolving world, we are seeing 6 new business models emerge across the retail industry. Each one is driven by sustainability, with a particular focus on environmental sustainability. However, each business model also comes with their own challenges and impacts to the existing operating model. Join Oliver Banks to explore and understand these 6 business models that are becoming increasingly popular in the retail space. 

Listen to this episode to hear:

• Why "new" is not necessarily always new. 
• The similarities and differences between the different models.
• The key challenges that you'll need to resolve in order to realise each new business model. 

Show notes at www.obandco.uk/181.

In the competitive retail industry, profitability remains the ultimate aim for omnichannel and ecommerce pure-play retailers alike. Yet challenges like operational inefficiencies, muddled data management, and pricing pitfalls often deter retailers from hitting their vital profit targets. The scenario paints a dire picture: strategic anchors dragging companies down, potentially to the point of sinking. But what if there's a lifeline? Oliver Banks introduces OB&Co's innovative 'Path to Profitability' service, a tailor-made consulting solution designed to pinpoint and address your profitability hurdles. Discover the key elements and factors to uncover your path to profitability.

Listen to this podcast episode to uncover:

• The importance and sensitivity of pricing, including how uncontrolled adjustments can spell disaster and why dynamic pricing can mature your approach.
• The intricacies of stock management, from maintaining strong availability to clearing dead stock.
• The value of developing a lean operating model to refine the entire business structure.
• Why it's crucial to shift from data to action for proactive decision-making to drive profit.
• And the emerging trend that's set to disrupt the entire industry in just a few years.

The full show notes, including more information about the Path to Profitability, are at www.obandco.uk/261.

For several years now, there has been tension between the different approaches to retail - most notably - which is best, stores or online. And in particular, if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where do aspects like omnichannel retail and unified commerce fit in? So in this episode, Oliver Banks dives into the challenge to find the best option for you.

Listen in to this episode to discover:

• Advantages of different approaches.
• Why DTC is nothing new.
• The answer to the ultimate question - should your retail business focus on stores or online.
• And what Indiana Jones has to do with all of this.

A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.

Listen to this episode and hear:

• The reasons that lead to benefit realisation challenges.
• Why you need to critically assess your outputs and outcomes.
• The root causes of low utilisation for your change.
• What to do when you realise that the benefits can't be realised.

Show notes at www.obandco.uk/287.

"The Customer Is Always Right" - perhaps this is the most famous retail quote. But is it true? In this episode, we'll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity & Transformation event, Oliver Banks is joined by Rethink Productivity's Simon Hedaux to test and reflect on these phrases.

Listen to this episode of the podcast to discover:

• Why the customer isn't always right.
• How it's easy to get your KPIs wrong and what that can do for your business.
• And how you can attend Productivity & Transformation 2022.

Full show notes at www.obandco.uk/192.

The rise in ecommerce is well documented. But one of the key differences compared to physical shops is the volume of data available. And understanding how to analyse the data and draw actionable insights will be key. In this episode, Ben Salmon, co-author of "Your Number's Up", joins to explore how you can embrace digital retail and drive growth through your ecommerce metrics.

Listen in to this episode to discover:

• How to diagnose your digital performance. 
• How to engage senior leaders and other stakeholders across the organisation. 
• And a key way to understand which metrics to start with.

Full show notes are at www.obandco.uk/175.

2022 has been set against a backdrop of an increasing challenge of rising costs and inflation. And consumers face a cost of living crisis. Never-the-less, the retail market continues to evolve and there have been a number of initiatives this year. From expansive metaverse initiatives through to various tactics to shift the channel mix. 2022 has been tough and eventful in many ways. So join Oliver Banks and reflect on key trends from 2022 and what we can expect going forward.

Listen to this podcast episode to hear:

• Who has pulled out of several major initiatives in 2022 - and is that a good thing?
• Which retailer is taking on perhaps the most audacious fundamental transformation?
• And what 2022 tells us to look out for in 2023.

Show notes are at www.obandco.uk/218.

Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to explore how to balance the urgent need for cost savings whilst preserving the engaging, human-centric elements in your retail operating model.

Listen to this episode and hear:

• How the role of colleagues and associates is evolving.
• Understand the interplay between automation and maintaining human service.
• Discover ideas and tips to simplify processes while preserving the human touch.
• Why a deep understanding of the operating model is crucial.

The show notes are at www.obandco.uk/273.

Technology is essential to bring many aspects of the shopping experience into the modern day. But there are many elements to consider. From which technology to choose, to convenience and even around the education of the consumer base. To help understand more, Oliver Banks talks to retail tech expert Christine Russo.

Listen to this podcast episode to discover: 

• How retail tech can bring modern shopping opportunities into the physical store.
• Why customer education is often the missing piece of the puzzle. 
• Which retail technologies are true trends and which are fashionable fads. 

Show notes at www.obandco.uk/194.  

Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effective than the last, applying Kaizen not only to business operations but also to personal growth and productivity. With practical tools and insightful discussions, we pave the way for incremental yet powerful transformations in your retail environment and beyond.

Listen to this podcast now:

• Discover how the principle of Kaizen encourages constant progress and why small, daily improvements are the compound interest of performance.
• Understand the importance of truly listening to customers to identify what adds value and what constitutes waste in your processes.
• Learn how bringing the right people together can spark innovation and drive efficiency where it matters most—in the thick of the action.
• Explore the 5S framework as a practical approach for optimal productivity and continuous improvement.

Show notes at www.obandco.uk/276.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

• Why many businesses are 'broken' right now?
• How a company can adopt more “human” behaviours.
• Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

We negotiate more than we realise and it's an essential skill as you progress through your transformation. But many of us aren't trained or confident to negotiate. Therefore, mistakes get made, and the best solution is never reached. To help share tips and tactics, this episode welcomes negotiation enthusiast Rosie Bailey, CEO at Nibble - the negotiating chatbot. Rosie shares her expertise and plenty of tips and tactics to get win-win results in negotiations you enter into every day.

Listen to this podcast episode to hear:

• What preparation you must do ahead of a negotiation.
• How to approach your negotiation to maximise chances of success.
• How to overcome confidence challenges when it comes to negotiating.

Show notes are at www.obandco.uk/222.

RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Banks as he welcomes Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac. And you'll explore how RFID is being used by different categories in the retail sector.

In this episode of the Retail Transformation Show, you'll hear:

• Different ways that RFID is being deployed across the retail market.
• The pace of growth of the RFID market in retail.
• How RFID implementations are delivering benefits.

Omnichannel has been a major trend for years now. But it's something that some retailers still struggle with. And there is no clear-cut best example of omnichannel retail. In this episode, retail transformation expert, Oliver Banks, explores why this is. Plus, you'll hear the 5 key components to focus on to make you the best omnichannel retailer out there.

Listen to this episode to discover:

• Examples of great omnichannel retailers.
• What should you focus on first as you start to improve your omnichannel journey.
• The 5 key components of becoming the best omnichannel retailer.

Show notes at obandco.uk/176.

As the retail market continues to evolve, it's critical to think more about ecosystems, specifically from the customer's point of view. In this episode, discover what an ecosystem is and great examples of retailers that are using this approach. Podcast host Oliver Banks explores how you can define and design your owned ecosystem, your relationship ecosystem and how you can look to expand your ecosystem, including following high margin opportunities.

Listen to this episode and discover:

• Examples of the different aspects of your customer ecosystem.
• Key considerations when designing your customer ecosystem.
• What is essential to bring your ecosystem into reality.

Show notes are at www.obandco.uk/227. 

In today's digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks as he uncovers the lessons learned, the power of a strong company culture, and the critical steps retailers must take to safeguard against future outages. This is an episode you don't want to miss if you're keen on fortifying your business against the vulnerabilities of our interconnected digital world.

Listen to this episode and discover:

• How we've forgotten previous outages.
• Discover the crucial role of people and company culture during IT outages.
• Understand the importance of comprehensive disaster recovery plans for uncomfortable scenarios.
• Gain insights into proactive strategies to ensure business continuity during major disruptions.

The show notes are at www.obandco.uk/304.

The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you'll hear about: omnichannel, circular economy, communication, the metaverse, technology, digital shopping, retail history and much more. Listen now to part 2 of 2 and discover golden nuggets from the past 12 months.

Listen to this episode and you'll discover:

• Examples of what traditional retailers are doing to act as pureplay retailers as well as show their heritage.
• Why you are probably only seeing half of your customers.
• A quick overview about why the metaverse is a big opportunity for the retail industry.
• Any much more.

Full show notes at www.obandco.uk/159. 

Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques to help you drive simplified operating models.

Listen to this episode and discover:

• Why simplification is a valid form of transformation.
• The common challenges facing simplification programmes.
• And five approaches to drive your simplification forward.

The show notes are at www.obandco.uk/299.

The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from the third quadrant of the Retail Transformation Steering Wheel which focuses on mindset and leadership.

Find out more at www.DrivingRetailTransformation.com.

The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect the pros, cons, and potential pitfalls of this new business model. Whether you're considering RaaS for your business or are curious about the changing dynamics of retail, this episode offers fresh insights and perspectives on what’s to come.

Listen to this episode now to:

• Understand how RaaS is both levelling the playing field and empowering major retailers.
• Explore the 5 emerging factors which are shaping the future of RaaS.
• Discover how non-retail companies are entering the RaaS space and what that means for the future.

Show notes are at www.obandco.uk/317.