Racquet Fuel (Athlete+)

In this episode, Three and Jackie Carpenter discuss their book 'People First' and the importance of prioritizing employees and creating a positive work culture. They emphasize the need for leaders to define the mission, vision, and purpose of their organizations and to invest in their employees' growth and development. The conversation also touches on the challenges of hiring and retention, the shift from individualistic to collaborative leadership in the tennis industry, and the impact of loneliness on employees. The key takeaway is that leaders need to be brave, disrupt the status quo, and genuinely care about their employees.

Episode Highlights

• The importance of prioritizing employees and creating a positive work culture.
• What it means to have a mission, vision, and purpose of your organization - which many clubs don't have.
• Ways you can invest in your employees' growth and development so they don't want to leave.
• Just because that's how it's been done, doesn't mean it's how it should be done: Advice about being brave, disrupting the status quo, and genuinely caring about your employees.

Buy their book! https://threeandjackie.com/book/people-first/
Find them on LinkedIn: https://www.linkedin.com/company/three-jackie/
Connect on Instagram: https://www.instagram.com/threeandjackie/

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In Part 2 of our Hiring series, Kim Bastable and Simon Gale sit down with Michael DiRaimondo on the Racquet Fuel Podcast to tackle the complexities of hiring international tennis professionals. Michael, a Certified Tennis Pro, Club Owner, and Immigration Lawyer, brings his deep expertise to the conversation. They discuss the challenges of hiring international applicants, who are often highly desired and needed in the industry, yet face a difficult and expensive immigration process.

If you're interested in navigating alternative visa statuses and bringing talented international pros to your club, this episode is packed with valuable insights.

Episode Highlights:

• Pain points managers and club owners have for hiring pros - local and International
• Different types of visas for foreigners 
• A pathway to permanent residency for a sports professional
• Pain points due to congressional changes
• Powerful advice for college students looking for permanent residency
• How to find the right Immigration lawyer

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this re-run episode of Racquet Fuel, hosts Kim Bastable and Simon Gale continue their conversation with Dr. Tim Elmore; a thought leader, author, and researcher, founder of the non-profit Growing Leaders. Elmore shares about the social media battle between generations that brought him to write his newest book, “A New Kind of Diversity.” Simon and Kim provide Tim with some racquets-industry challenges regarding age diversity in the workplace, and Tim gives tangible tools and tactics we can all use to inspire team cultures and motivate workers from all generations. The episode wraps up a two-part series that offers insights for directors and managers faced with the need to bridge the gap between generations.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: June 7, 2023)

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale interview Jo Wallen, the General Manager of the National Campus at USTA, about her journey to leadership. They discuss the importance of learning from others and the path to leadership. Jo shares her story of starting in tennis at a young age, transitioning from playing on the Pro Tour to coaching and club management, and eventually landing her current role at USTA. They also discuss the challenges of transitioning from an individual sport to a team environment and the importance of humility and surrounding oneself with a strong team. The conversation highlights the need for continuous learning, problem-solving skills, and the ability to navigate complex organizations.

Episode Highlights

• Why continuous learning is essential for growth and success in leadership roles
• What you need when transitioning from an individual sport to a team environment 
• How problem-solving skills and the ability to navigate complex organizations are crucial for effective leadership
• What listening to others and valuing their opinions can do to an organization
• How to measure success in leadership

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with leadership and mindset coach, Allistair McCaw. McCaw shares his experiences working with Olympic Gold Medalists, Fortune 500 companies, and Formula One teams. Further, he discusses the importance of vision, purpose, trust, and culture in leadership. McCaw recounts his extensive experiences as a youth tennis player and his mindset change into professional coaching, teaching, and writing. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to bring teams together.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable speaks with brothers Simon and Chris Gale. Originally from Perth, Australia they both have a unique pathway to becoming a Director of Racquet Sports: Chris at the River Oaks Country Club and Simon at the USTA National Campus. They share their “sliding door moment” that introduced them to having a career in tennis, the changes they’ve seen in the industry, and the power of mentorship. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to find a pathway to their career.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to lead 22 clubs, manage 250 pros, and grow the game of tennis across the country?

In this episode, hosts Kim Bastable and Simon Gale sit down with Mike Woody, Vice President and National Director of Tennis at Genesis Health Clubs, to dive into his remarkable leadership journey. From his early days as a tennis instructor to becoming a key industry leader, Mike shares powerful lessons on growth, relationships, and navigating challenges in the racquet sports world.

By the end of this episode you'll know:

✅ How Mike transitioned from aspiring nurse to a lifelong career in tennis 
✅ The biggest leadership lesson he learned (from a mistake that cost him $20K!)
✅ How he scaled from managing one club to overseeing 22 clubs & 250 pros
✅ The importance of building relationships in leadership and career growth
✅ Why focusing on the right priorities (instead of busy work) is crucial for success
✅ How to continuously evolve and invest in personal development

Whether you’re a coach, club manager, or looking to grow in the sports industry, this episode is packed with game-changing leadership insights you won’t want to miss!

Recommended Leadership Books:

• Discover Your Strengths by Marcus Buckingham
• The 12 Week Year by Brian Moran
• 10X Rule by Grant Cardone

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquet sports industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, host Kim Bastable and Simon Gale sit down with Dave Konecky, Senior Director of Talent Acquisition at the USTA, to explore the challenges and emerging trends in hiring leadership roles within the tennis industry. Together, they explore the industry's talent shortage, the significance of cultural fit, and the power of behavioral questions during interviews. They also discuss best practices for onboarding new hires and clarify the distinction between W2 employees and independent contractors (1099). Throughout the conversation, Dave emphasizes trusting your instincts, the value of virtual interviews, and assessing candidates on the court.

Episode Highlights:

• Strategies for addressing the talent shortage in the tennis industry and fostering growth within your current team.
• Defining cultural fit and how to find it in potential hires.
• Behavioral interview questions that help predict future performance.
• The critical role of onboarding after a new hire.
• Navigating the difficult process of letting an employee go.
• Benefits of hiring tennis pros as W2 employees versus independent contractors.

Resources noted in conversation:
Tim Elmore: Generational Divides ONE and TWO
Book: A New Kind of Diversity by Tim Elmore

Upcoming event:

November 4th at 7pm EDT Virtual Director of Racquet Sports Club: Part of the event is free-form networking with other industry professionals, and the other part is an educational discussion with guest speaker, Lew Sherr. Sign up HERE to receive login instructions

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Joe Curto, the owner of Yonkers Tennis Center in Westchester County, New York. Curto speaks about the highs and lows of of the last 37 years of Club ownership, providing insights into the past and present journey into the role, transitioning from the day-to-day to delegation, what it takes to be a good leader, the people who make the difference, and the importance of continuous growth. 

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, which originally aired July 21st, 2023 - hosts Kim Bastable and Simon Gale continue the conversation with Chris Gale for the second part of the Gale brothers story. They discuss various broad topics such Prince Woodie, Ash Barty's cricket game and first jobs. They delve into the definition of leadership and the responsibilities that come with it, highlighting the importance of work-life balance. The conversation explores the differences between being a professional player and being a leader, strategies for attracting and retaining top talent, and the future of racquet sports and the role of a Director of Racquets. The secret sauce to success is revealed, and the episode concludes with a reflection on the blending of business and personal life in the tennis world.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date July 21st, 2023)

Omar Trevino and Alejandra Suarez share their journey of opening a new club, built from the ground up: North Texas Racquet Club. They discuss the facility's overview, challenges faced during the building process, and Omar and Alejandra’s transition from the corporate and education worlds, respectively, to club ownership.

Emphasizing the importance of taking risks, surrounding yourself with the right people, and staying positive, the conversation highlights the fulfillment of pursuing dreams and the gratitude for the opportunities provided by the American dream. 

https://northtexasracquetclub.com/

Episode Highlights:

• How to take risks and pursue your dreams, as no one will give it to you
• What happens when you surround yourself with the right people who share your vision and values
• When times get challenging, the need to stay positive and believe in your goals
• The value of reflecting along the journey, even amid the chaos and challenge of getting the doors open

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more! 

Tracy Almeda-Singian, a former professional tennis player, is now the Senior Director of Sports Marketing at St Jude Children's Research Hospital. She shares her pivotal story about transitioning from a Head Professional and Director of Events at a tennis club to jumping into the corporate world of marketing. While in various roles she has learned many lessons about personal branding, social media, and networking. So why did she chose to leave tennis and how is she continuing to give back? You'll want to tune into this episode to find out.

More Episode Highlights

• How to live your find passion in your work life
• The pivotal moment she knew it was time to take a risk
• Why collaboration and teamwork is essential in any role you're in
• When to use social media to build your brand as a teaching pro
• How networking is crucial for career growth in the tennis industry
• Why learning never stops, especially as it relates to marketing trends
• How to embrace your identity beyond tennis and find fulfillment in other areas of life

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode, Simon Gale and Kim Bastable recap highlights from the first two seasons of the Racquet Fuel podcast. They discuss the challenges of attracting young people to the racquets industry and the evolving  and quite complicated landscape of racquet sports. They also explore the importance of mentoring and growing others, as well as the need to delegate and empower team members. The conversation touches on the shift from play to programming in tennis and the influence of pickleball and Padel on tennis programming.

Stay tuned to the end to find out what to expect for Season 3 – with a new episode publishing each week in April and May.

Episode Highlights:

• The racquets industry needs to do a better job of attracting young people and promoting tennis and racquet sports coaching and leadership as a viable career option.
• The role of a Racquets Director is evolving, with a focus on leadership and managing multiple racquet sports.
• Mentoring and growing others is an important aspect of leadership in the tennis industry. People inside the industry are responsible for growing the next generation of coaches.
• Delegating and empowering team members is a skill that leaders need to develop and one that’s often hard for tennis players, especially, since it’s a very individual sport where players learn to rely only on themselves.
• There is a need for play-based pathways in tennis programming, with a focus on providing a positive experiences for players, even beginning players.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this 2 part episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Len Simard, Search and Consulting Executive with Kopplin, Kuebler, and Wallace. Len annually manages the searches for hundreds of leadership positions and clubs around the US, specializing in Directors of Racquet Sports searches, so he knows what it takes to succeed in the role. 

He shares information about the evolution of search firms in the country club industry, some secrets to hiring and consulting for racquet sports departments, and leadership and staffing, and more.

00:16 - The evolution of search firms in the country club industry

2:42 - Hiring and consulting for racquet sports departments

5:18 - Racquet sports club director roles and responsibilities

10:02- Becoming a Director of Racquets at a private member equity club

12:41 - Leadership development and staffing for country clubs

14:44 - Transitioning to a Director of Racquets role

20:48: Leadership and skills for club managers

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to own and operate a thriving racquet club in today’s market? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Elliott McDermed, co-owner of Overland Park Racquet Club, to dive deep into the journey from teaching pro to club owner.

Elliott shares the realities of club ownership - what he and his business partner Eric Rand expected, what surprised them, and how they’ve evolved their roles over the last decade. From revitalizing an aging facility to navigating staffing, financial challenges, and industry trends, this conversation is a must-listen for any aspiring club owner or racquets professional looking to take the next step in their career.

By the end of this episode, you'll learn:

✅ What it takes to transition from coaching or managing programs to full-scale club ownership—and why passion, not just profit, drives long-term success
✅ The behind-the-scenes realities of club ownership, including financial surprises, leadership dynamics, and the challenge of balancing work-life commitments
✅ Proven strategies for retaining top coaching talent in an industry where turnover is high, and why a strong staff culture matters
✅ How successful club owners approach renovations, facility upgrades, and program shifts to create a modern, financially sustainable business
✅ Why racquet sports are evolving beyond traditional tennis, and how clubs are integrating emerging sports like Padel and Pickleball
✅ The biggest lessons learned from experienced club owners—including why hard work, trust, and adaptability are essential for success

Thinking about club ownership? Elliott offers valuable advice for those considering the leap. If you’re on the path to leading a club, this episode provides real insights from an owner who's lived it.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

If we have a shortage of pros and an abundance of positions in the racquets industry, why must you make your resume stand out? The reason is because the employer is still seeking the best person for the position. In this episode of Racquet Fuel, Kim Bastable and Simon Gale give their opinion on how you can make the best first impression - one that will almost guarantee getting you to the top of the interview pile. They share tips and insights on highlighting your achievements, how to effectively communication your qualifications to potential employers, how to discuss compensation (or not), and the dos and donts for recorded video interviews.

By the end of this episode you'll know:
- How to make a good first impression before an interview
- Ways to make cover letters stand out
- The difference in achievements and tasks in your job history
- How long a resume should be
- Professional ways to address compensation
- Dos and donts for video submissions

... and the secret to get to the TOP of Simon Gale's interview pile.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquet sports industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

Scott McCullough, the accomplished CEO of Cliff Drysdale and Peter Burwash International, joins hosts Kim Bastable and Simon Gale to explore the complexities of leadership within the racquets industry. With a global portfolio of over 70 clubs and resort facilities, Scott goes into the importance of understanding the unique needs of each club and embracing technology for operational efficiency. The conversation hits on the significance of empowering leaders, fostering a culture of opportunity, and prioritizing ongoing education and internal mobility. Through Scott's insights in this conversation, you will gain valuable perspectives on navigating the challenges and opportunities inherent in leading a large management company. 

Join Scott, Kim, and Simon as they unravel the intricacies of racquets industry leadership in this insightful episode of Racquet Fuel.

Episode Highlights:

Leadership roles in the tennis industry
Managing many clubs with diverse goals and operation
Fostering a culture of sharing and alignment within a global organization 

Prioritizing employee care, client satisfaction, and business growth

Education and networking with in an organization

Retaining and growing tennis and pickleball professionals

Leadership and tech adoption in the sports industry

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

Artificial Intelligence isn’t the future - it’s already here, shaping the way we work, coach, and lead. But how is AI impacting the racquet sports industry, and what does that mean for coaches, directors, and business leaders?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale dive into the rapid evolution of AI, discussing how it’s already transforming their workflows and what’s coming next. From coaching tools to club management efficiencies, they explore both the opportunities and ethical considerations AI brings to the industry.

By the end of this episode, you'll learn:

✅ Why AI has been part of our lives longer than we realize (and how it’s expanding)
✅ How tools like ChatGPT and AI-powered video analysis are revolutionizing education and coaching
✅ The biggest time-saving applications for AI in club leadership and operations
✅ Why prompting skills are essential for getting the best AI-generated results
✅ How AI can enhance performance analysis, lesson planning, and customer experience
✅ The ethical considerations around AI-generated content and how to use it responsibly
✅ Why adapting to AI isn’t optional - it’s a necessity for future success

Want to stay ahead of the curve? If you’re a coach, director, or industry leader looking to understand AI’s impact, this episode is packed with insights on how to integrate AI into your daily operations... without losing the human touch.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Ajay Pant, Vice President of Racquet Sports for Life Time. Using data to support the decision to make a major move into pickleball, Ajay speaks about the strategy behind how they became the industries largest indoor provider of tennis AND pickleball by a factor of 10 and it and it’s worked out of them. He also discusses his take on tennis, and what his predictions are for the future of clubs across the country. 

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, Kim Bastable and Simon Gale discuss the critical role of communication in leadership. They share the alarming statistics regarding employee understanding of expectations and the importance of clarity and empowerment in communication. The conversation covers handling sensitive topics, the significance of written communication, effective meeting strategies, and the necessity of clear task deadlines. They emphasize the need for transparency and the balance between personal and professional communication, ultimately highlighting that effective communication is essential for successful leadership. "Coasting" is not an option in leadership and life happens, which adds to the challenge.

Episode highlights:

• Why a leader's role in communication is crucial to company and team success
• How clarity in roles and responsibilities empowers employees
• Who should prioritize self-care and why
• What it means to adapt as a leader in racquets
• When over-communication can be beneficial in leadership

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

Emma Wells, a successful coach, leader, business owner, and educator from the UK, shares her journey and experiences in the tennis industry. She discusses her early experiences in coaching and how she fell in love with tennis at a young age. On this podcast episode, she shares how she built her own successful business by focusing on branding and creating a unique customer experience wile also creating a positive team culture. Together with Kim Bastable and Simon Gale, Emma discusses the challenges of hiring in the UK due to Brexit and the impact of COVID-19 on the workforce.

Connect with Emma Wells on LinkedIn

Tennis in Wimbledon Park and Roehampton

Episode Highlights

• Building a strong brand and creating a unique customer experience are essential for success in the tennis industry.
• Managing people and holding them accountable is crucial for maintaining a positive team culture and driving the business forward.
• The impact of Brexit and COVID-19 has presented challenges in hiring and maintaining a workforce.
• Inspiring women and promoting female leadership in tennis is important for creating a more diverse and inclusive industry.
• Constantly absorbing experiences and learning is key to personal and professional growth in the tennis industry.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Joe Curto, the owner of Yonkers Tennis Center in Westchester County, New York. Curto speaks about the highs and lows of of the last 37 years of Club ownership, providing insights into the past and present journey into the role, transitioning from the day-to-day to delegation, what it takes to be a good leader, the people who make the difference, and the importance of continuous growth. 

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: Sept 13, 2023. Re-aired July 17, 2024)

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale have a conversation about the energy behind padel with expert Marcos del Pilar. They discuss how this new racquet sport differs in the United States and Europe and his path for bringing it from Spain to the USTA National Campus where it's become immensely popular. 

If you're wanting to know how your racquets facility can build and monetize a new racquet sport, you're going to want to tune in to this episode.

Highlights:

1:44 - The impact of Padel in the US

7:28 - Challenges in growing pickleball 

12:09- Launching a new racquet sport program and business model 

17:06 - Customer experience and monetization strategies for racquet sports facilities

22:53- Crossover between tennis and pickleball
21:18- Climbing Mount Kilimanjaro
24:55 - Leadership, personal growth, and overcoming challenges
27:40 - Attracting new customers and optimizing existing programs at a tennis facility

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Dr. Tim Elmore: a thought leader, author, and founder of the non-profit, Growing Leaders. Elmore shares about the social media battle between generations that brought him to write his newest book, “A New Kind of Diversity." He discusses the generational gap of “kids these days” and where it really started, and how we need to be working together to collaborate instead of collide. Further, Elmore gives advice on how we, as leaders, can be better and bridging the gap by following the “A LEG we need to stand on” acronym. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to bridge the gap between generations.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original Air Date: May 31st, 2023)

How does someone go from directing films in Hollywood to directing racquet sports at a country club? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Bryan Fox, Director of Racquet Sports at Lakeshore Country Club, to explore his fascinating journey from the entertainment industry to the world of tennis.

Bryan shares what pulled him away from Hollywood and into racquet sports, how his background in storytelling and performance fuels his creativity as a director, and why human connection is at the core of everything he does. With insights on career reinvention, creative programming, and staying relevant in a rapidly evolving industry, this episode is an inspiring listen for anyone building a meaningful career in racquet sports.

By the end of this episode, you'll learn:

✅ Why Bryan left a successful Hollywood career to pursue deeper fulfillment in tennis
✅ How creativity and storytelling can enhance member engagement and programming
✅ Why human connection (not technique) is the foundation of great coaching and leadership
✅ How to embrace innovation with new sports like Padel and Pickleball
✅ What it means to build a long-term, sustainable career in racquet sports
✅ Why taking risks and learning from failure is essential for personal and professional growth
✅ The importance of building community on your team, with your players, and in your club
✅ How creative events like “Pops & Paddle” and junior “World Tour” camps create lasting impact

Whether you're a coach, aspiring director, or longtime leader, this episode will remind you that your background is an asset, and that fulfillment often comes from going back to what you loved in the first place.

Listen now to hear how Bryan Fox brought a Hollywood mindset to racquet sports... and why he’s never looked back.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to land your first Director of Racquet Sports job - and lead with confidence once you do?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Michael Pereira, who shares his honest, inspiring journey from teaching pro to facility leader.

Michael walks us through the hard truths of chasing your first director role - from 23 job rejections to launching his own business managing a city tennis center. Along the way, he shares how earning his Director of Racquet Sports Certificate and Master’s in Sport Management from the University of Florida prepared him not only to get the job, but to succeed in it.

Now nearly a year into leading Querbes Tennis Center in Shreveport, LA, Michael reflects on the challenges of managing people, building systems, and learning that leadership isn’t about getting off the court - it’s about stepping up in new ways.

By the end of this episode, you’ll learn:

✅ Why getting hired as a first-time director is harder - and more rewarding - than it looks
✅ What it means to lead a team, not just run a program
✅ How Michael used mentorship, networking, and education to break into leadership
✅ Why your resume gets you in the door- but relationships close the deal
✅ The key mindset shifts from coaching players to managing staff
✅ Why directors need systems, not just vision - and how Michael built his from the ground up
✅ What leadership really looks like when you’re working 60–70 hours a week and still excited to show up

Whether you're an aspiring director, a hiring manager, or someone in the middle of the transition from court to office, this episode is a must-listen. 

Listen now and hear how one coach turned “no” into “now,” and is building something he’s proud of: one system, one hire, and one clay court at a time.

Connect with Michael Pereira on LinkedIn
Connect with Kim Bastable on LinkedIn
Connect with Simon Gale on LinkedIn

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, Kim Bastable and Simon Gale welcome back Allistair McCaw, a renowned author and consultant in leadership and sports performance. They delve into the importance of experience, variety, and learning from different positions in one's journey to becoming a high performer. McCaw emphasizes the significance of defining and creating a culture of excellence, and shares insights on how to attract the right people who align with that culture. Kim and Simon also discuss with McCaw the value of asking questions, seeking guidance, and learning from experienced leaders in order to grow and develop as a leader. The conversation touches on the evolving landscape of leadership, the need for a diverse and empowered team, and the upcoming generational shift in the industry.

Allistair highlights the positive aspects of the new generation, such as their willingness to collaborate and work in a team environment. However, he stresses the importance of experienced leaders passing on their knowledge and experiences to ensure a smooth transition and to stay relevant in a changing landscape.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Jason Allen. He is the Program Director for the USTA’s  exciting new two year university like apprenticeship program, aimed at cultivating both on-court and off-court management skills essential for a thriving career in the racquet sports industry. This innovative program, led by Simon and Jason, offers a comprehensive curriculum designed to bridge theoretical knowledge with practical application.

They discuss the program's evolution in response to the popularity of new racquet sports like pickleball and padel, questioning whether traditional tennis backgrounds are imperative for leadership roles in these emerging disciplines. Catering to professionals at various career stages and aspirations, they share how this is a structured - yet flexible - apprenticeship. 

Wonder who the ideal candidate for this program is? You’ll find out from them as well! This episode also covers the program's financial incentives, including compensation details and career progression pathways post-apprenticeship. 

The USTA believes this program's role is powerful in fostering a new generation of adaptable and visionary racquet sports leaders.

Tune in to discover how this apprenticeship program is shaping the future of racquet sports management, blending academic rigor with real-world application to prepare leaders who will drive innovation and inclusivity across diverse sporting communities.

Applications are now open and you can learn more.
Still have questions? Email rsma@usta.com

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Craig Morris, the USTA's Chief Executive for Community Tennis. Morris provides updates and insights into the USTA's plans and initiatives for addressing challenges in the recruitment and hiring of leaders in the racquets industry. He also shares his personal journey from tennis player to coach and leadership development and offers mentorship advice for aspiring industry leaders.

Kim and Simon discuss Morris's strategies for developing leadership competencies, career opportunities for young tennis professionals, growth and retention strategies for the sport, and the USTA's role in complementary sports. Morris highlights the shortage of coaches in the tennis industry and the potential industry leaders who can help fill that gap, while discussing the USTA's support for local game development.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: May 17, 2023. Re-aired June 12, 2024)

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale discuss the similarities and differences between golf and tennis, particularly in terms of the work realities of golf pros and tennis pros. They are joined by Anthony Vitale: Director and Coach of Athlete Development for the PGA of America. He shares his background and role at the PGA before they discuss the difference between touring pros and teaching pros, the changing workweek culture in golf, the certification process for becoming a PGA member, and the compensation model for golf professionals. They also explore the importance of social connections and human relationships in both golf and tennis.

Episode Highlights:

• How we can develop our athletes through supporting our coaches
• What shift has the PGA made for a better work/life balance for pros
• Comparing the career pathway for Golf Pros and Tennis Pros
• How does the golf compensation model work, and what is the structure of it
• When you emphasize HUMAN CONNECTION, what happens?

Upcoming event:

November 4th at 7pm EDT Virtual Director of Racquet Sports Club: Part of the event is free-form networking with other industry professionals, and the other part is an educational discussion with guest speaker, Lew Sherr. Sign up HERE to receive login instructions

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode, Kim Bastable re-interviews Alejandra Suarez, one of the owners of North Texas Racquet Club, to discuss the leadership successes and challenges they have faced in their first summer of operation. They cover topics such as guided open play, organizing events, dealing with weather challenges, and staffing issues. Alejandra shares insights on how they have adapted and learned from these experiences, emphasizing the importance of research, teamwork, and member engagement. The conversation provides valuable lessons for entrepreneurs in the racquet sports industry.

Episode Highlights:

• What guided open play has done to provide a fun and competitive experience for players of all levels.
• Why researching local events and networking with other businesses in the area can help attract more customers 
• How to be proactive when dealing with weather challenges 
• What to do about finding and retaining front desk administrative staff when turnover is high - everywhere
• Why growth and success in the racquet sports industry requires ongoing adaptation, teamwork, and a focus on member satisfaction

Learn more about North Texas Racquet Club: A Triple Play Club (Tennis, Pickleball, Padel)

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, Kim Bastable and Simon Gale tackle one of the most critical yet nuanced aspects of leadership: communication. From creating role clarity to fostering open dialogue, Kim and Simon share practical strategies for improving team communication and empowerment. With alarming Gallup data showing that half of American workers feel unclear about their job expectations, they emphasize why leaders must prioritize transparency and structure in their communication practices.

They give tips on the importance of onboarding, setting clear expectations, handling sensitive conversations, and why true communication requires more than just "open-door" policies. 

This episode is FULL of actionable insights.

Episode Highlights

- A leader's role in communication is crucial.
- Only half of American workers feel understood by their employers.
- Communication is a two-way street, not just talking.
- Clarity in roles and responsibilities empowers employees.
-Handling sensitive communication requires transparency.
-Written communication is often overlooked but essential.
- Meetings should have clear agendas and actionable items.
- Over-communication can be beneficial in leadership.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Craig Morris, the USTA's Chief Executive for Community Tennis. Morris provides updates and insights into the USTA's plans and initiatives for addressing challenges in the recruitment and hiring of leaders in the racquets industry. He also shares his personal journey from tennis player to coach and leadership development and offers mentorship advice for aspiring industry leaders.

Kim and Simon discuss Morris's strategies for developing leadership competencies, career opportunities for young tennis professionals, growth and retention strategies for the sport, and the USTA's role in complementary sports. Morris highlights the shortage of coaches in the tennis industry and the potential industry leaders who can help fill that gap, while discussing the USTA's support for local game development.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale have a conversation with Dr. Jack Groppel, a researcher, professor, and authority on the science of human performance. They address a number of topics around how we all need to manage our energy for top performance at work within the demanding industry of racquet sports. Jack is an expert on this challenge.

Jack, Kim, and Simon will also touch on the topics of how we, as leaders in racquet sports, can become better than we currently are, and how networking has the possibility to change your life and your career. 

1:46 - Becoming literate in life and personal growth

7:28 - Career path from tennis coach to corporate athlete

11:26 - Work demands and expectation in the tennis industry

15:22 - Leadership, funding, and growth in the fitness industry

17:20- Work-life balance, leadership, and personal growth
21:18- Climbing Mount Kilimanjaro
24:55 - Leadership, personal growth, and overcoming challenges

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Dr. Tim Elmore: a thought leader, author, and founder of the non-profit, Growing Leaders. Elmore shares about the social media battle between generations that brought him to write his newest book, “A New Kind of Diversity." He discusses the generational gap of “kids these days” and where it really started, and how we need to be working together to collaborate instead of collide. Further, Elmore gives advice on how we, as leaders, can be better and bridging the gap by following the “A LEG we need to stand on” acronym. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to bridge the gap between generations.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale have an engaging conversation with Mike Barrell about the evolution of racquet sports, particularly the impact of pickleball and padel on traditional tennis. Mike brings over 20 years of experience in the tennis industry, sharing his unique perspective on the challenges and opportunities presented by these complementary sports.

They discuss the economic considerations that are reshaping tennis facilities, the importance of fostering social engagement in sports, and how coaches play a crucial role in building a thriving tennis community. Throughout the discussion, the focus remains on the need for tennis to innovate and adapt while staying true to its core identity.

Episode Highlights:

• How the rise of pickleball and padel presents both opportunities and challenges for tennis
• Economic viability and how clubs can balance costs with offering complementary racquet sports
• Why social engagement is key to retaining tennis players and how programming can support this
• The crucial role of coaches in connecting players and fostering community in tennis
• The 'leaky bucket' problem in tennis retention and how to address it
• Pickleball's success in accessibility and social play - what tennis can learn
• The need for tennis to innovate and compete with pickleball's marketing success

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale sit down with Butch Staples to discuss one of the biggest challenges facing the tennis industry today: staff retention and development. Butch brings decades of experience as a coach and leader, sharing his perspective on how we can better support and develop our teams to keep talented young pros in the industry.

They explore the fears that hold many leaders back from investing in staff development and how shifting our mindset can create thriving work environments. Butch emphasizes the importance of building genuine relationships and empowering staff—even if it means they eventually move on. The conversation highlights the difference between transaction-based management and relationship-based leadership, focusing on creating cultures where young pros want to stay, grow, and succeed.

Episode Highlights:

• Why investing in your staff is the best decision, even if they might leave.
• How relationships, not money or perks, are the key to retaining talent.
• The role of leadership in empowering staff and creating a culture of growth.
• Why the only thing worse than training your staff and having them leave is not training them and having them stay.
• Practical steps for creating an environment where young pros want to build their careers.

Resource mentioned:
Primed to Perform (a book about building high performing cultures through motivation)

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, which originally aired July 14th, 2023, hosts Kim Bastable speaks with brothers Simon and Chris Gale. Originally from Perth, Australia they both have a unique pathway to becoming a Director of Racquet Sports: Chris at the River Oaks Country Club and Simon at the USTA National Campus. They share their “sliding door moment” that introduced them to having a career in tennis, the changes they’ve seen in the industry, and the power of mentorship. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to find a pathway to their career.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: July 14th, 2023)

What does it take to leave a successful career in club leadership and launch into consulting? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with longtime industry leader Ajay Pant to explore his recent transition into the world of racquet sports consulting.

Ajay shares what prompted the shift, how his consulting practice works, and what clubs should know before bringing in a consultant. From system gaps and professional development needs to the future of industry leadership, Ajay offers an honest and practical look at what it takes to support long-term success in racquet sports.

By the end of this episode, you'll learn:

• Why leaving a high-level leadership role to become a consultant provided perspective on what clubs truly need to grow
• What consultants actually do behind the scenes
• The hidden gaps holding clubs back and how addressing them can unlock major growth
• The most overlooked (and most powerful) tools in leadership today
• How consulting compensation is evolving
• Why leadership is more than a title... it’s a sacred responsibility

Whether you’re a club owner, director, or aspiring leader, this episode will give you a behind-the-scenes look at the consulting side of the industry - and how to create stronger, more sustainable businesses.

Connect with Ajay Pant on LinkedIn and for consulting opportunities on his website!

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to preserve and grow tennis facilities in today’s ever-changing landscape? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Mary Buschmann, Executive Director of USTA Missouri Valley, to explore the challenges and opportunities of managing public tennis facilities, engaging local communities, and ensuring long-term success.

Mary shares the fascinating story behind the Plaza Tennis Center, a 100-year-old facility established and operated by the KC Parks and Recreation Department in Kansas City, MO. IN 2024, USTA Missouri Valley developed a partnership with the KC Parks to revitalize the facilities, breathing new life and utilization. From navigating parks department partnerships to rethinking how success is measured, this conversation is a must-listen for anyone involved in tennis leadership.

By the end of this episode, you'll learn:

✅ Why community engagement is the key to a thriving tennis facility
✅ How USTA Missouri Valley stepped in to save the Plaza Tennis Center
✅ The importance of measuring success by court utilization, not just profit
✅ The biggest leadership lessons from Mary’s 20-year career in tennis
✅ Why creative programming (like day camps, corporate play, and red-ball tennis ) is essential for growth
✅ The challenge of finding and developing talent in the racquet sports industry
✅ Why strong partnerships with parks departments make or break public facilities
✅ How USTA’s commitment to infrastructure improvements is shaping the future of tennis

Listen now to gain valuable insights on leadership, community impact, and the evolving role of tennis facilities!

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale continue their conversation with Dr. Tim Elmore; a thought leader, author, and researcher, founder of the non-profit Growing Leaders. Elmore shares about the social media battle between generations that brought him to write his newest book, “A New Kind of Diversity.” Simon and Kim provide Tim with some racquets-industry challenges regarding age diversity in the workplace, and Tim gives tangible tools and tactics we can all use to inspire team cultures and motivate workers from all generations. The episode wraps up a two-part series that offers insights for directors and managers faced with the need to bridge the gap between generations.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

There is high demand for teaching professionals in the industry, but is the current tennis and racquets teaching profession appealing for the next generation of workers??  It doesn’t appear to be.

From research, we know that the current 6 OR 7 DAY WORK WEEK that is industry norm is the number 1 reason that the industry has trouble retaining and attracting talent. For this reason, we are revisiting the discussion of the 5-day work week, that was first introduced by Simon and Kim in Episode 1 of Season 1.

The USTA National Campus staff has now experienced 18 months with a 5-day workweek, so Simon is able to share real data from the transition he instigated. To discuss their experiences after the transition, campus pros Dishon Deering and Bailey Robinson join the podcast and share about their new life balance from the point of view of a coach. 

If you're in the position of hiring staff or thinking through your own next position, it’s important to know the science behind “best work performance” and what elements are necessary to keep a person thriving and engaged in their workplace.

Episode Highlights

• The majority of tennis industry professionals work six to seven days a week, leading to burnout and a lack of work-life balance.
• Implementing a five-day work week can improve the well-being and job satisfaction of pros.
• Selling oneself and effectively managing schedules are important skills for professionals to have to both build a book of business and to ensure a successful transition to a shorter work week.
• Cultural differences play a role in work-life balance, with some countries prioritizing rest and recovery.
• Offering a more sustainable work schedule can attract and retain talent in the tennis industry.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale have a conversation with respected USTA Head Pro, Rita Gladstone, who shares about the challenges and joys of working in the racquets industry as a female AND a mom. Since only 20% of the professionals in racquet sports are female, the questions are WHY and WHAT can be done about it? Rita helps us highlight how females can balance a successful career and being a mother, and we discuss how leaders can positively inspire and manage females. 

If you're wanting to know how you can better empower females in the industry, or if you're struggling to balance work and life as a mother, you're going to want to tune in to this episode.

Highlights:

1:58- Gender balance in tennis coaching with a successful female coach

9:03 - Effective leadership and utilizing employees' strengths

10:55 - Leadership and identifying strengths in a tennis program

12:05 - Developing coaches 

14:32- Gender roles in coaching and industry growth
20:26 - Balancing work and family life as a tennis coach
21:57 - Career development for female professionals in the industry
23:47 - Gender disparity in tennis coaching and solutions to increase female representation

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with respected industry consultant and UF-DORS adjunct professor Doug Cash about compensation. This is a vital topic for employees and employers, as Compensation packages dictate employee behavior, and payroll is the largest cost on most club budgets. This includes discussion around Pro pay, pricing strategies, health insurance, and what it means to be a full-time professional. 

00:19 - Tennis industry compensation with expert insights

13:35 - Instructor compensation and pricing strategies

18:11 - Tennis Pro Pay and experience requirements

19:35 - Tennis industry compensation and benefits

27:08 - Health insurance options for small businesses in the tennis industry

28:48 - Tennis teaching hours, pickleball growth, and club needs

32:39: Tennis industry trends and pro pay

36:43 - Tennis interest and participation the US

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale continue their conversation with Len Simard, Search and Consulting Executive with Kopplin, Kuebler, & Wallace. Len annually manages the searches for hundreds of leadership positions and clubs around the US, specializing in Directors of Racquet Sports searches, so he knows what it takes to succeed in the role. 

Len, Kim, and Simon discuss the evolution of the role of Director of Racquet Sports, how you can engage members in racquet sports at country clubs, and the impact tennis professionals have on the lives of the people they interact with every day. The episode ends in conversation about the impact of tennis pros on young people and the industry.

1:11 - Evolving role of Director of Racquet Sports

5:25 - Engaging members in racquet sports at Country Clubs

11:00 - Attracting Next Gen to tennis industry despite potential loss of veteran pros

15:51 - The impact of tennis professionals on members' lives and the importance of a work-life balance.

21:49 The impact of tennis pros on young people in the industry

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In the final episode of Racquet Fuel Season 1, hosts Kim Bastable and Simon Gale continue the conversation with Chris Gale for the second part of the Gale brothers story. They discuss various broad topics such Prince Woodie, Ash Barty's cricket game and first jobs. They delve into the definition of leadership and the responsibilities that come with it, highlighting the importance of work-life balance. The conversation explores the differences between being a professional player and being a leader, strategies for attracting and retaining top talent, and the future of racquet sports and the role of a Director of Racquets. The secret sauce to success is revealed, and the episode concludes with a reflection on the blending of business and personal life in the tennis world.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale engage in conversation with veteran industry leader Chuck Gill. Together they explore how Chuck intentionally navigated his career, setting personal goals in his learning and development to enable him to reach career longevity and success in all of his roles. As someone who has worked as a Director in many types of racquets facilities, Chuck gives some insights into the nuances of leadership in the profession, offering valuable advice on marketing strategies and inclusive practices. But that’s not all – he also shares 3 insightful interview questions you MUST ask in an interview! Future leaders need to listen!

More episode highlights:

• How to build relationships and be a people person in the tennis industry
• What you can do to plan your career path
• Why being intentional developing business skills and understanding the industry early can lead to future success
• What it means to embrace challenges 
• When to rely on HR for help
• How to support and empower your team

Resources mentioned in this episode:
Start with Why - How Great Leaders Inspire Action by Simon Sinek
Loonshots: How to Nurture the Crazy Ideas That Win Wars, Cure Diseases, and Transform Industries by Safi Bachall

SEASON 4 SURVEY

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In its inaugural episode, Kim Bastable and Simon Gale launch Racquet Fuel, which examines powerful topics relevant to leadership in the racquets industry. In this episode, Simon and Kim talk about the shift to healthier lifestyles for professionals in the racquet industry. Simon further shares his passion for developing coaches and details his journey to becoming Director of Racquet Sports at USTA National Campus. In becoming racquet leaders, Kim and Simon both address industry issues such as burnout and diversity challenges, career development, and compensation improvements. The hosts explore managing racquet professionals' schedules with the goal of growing leadership in the industry.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!