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06 Jan 2025
Property Management Frame Breakers Teaser
00:02:44
The property management industry is at a crossroads.
Wall Street, Silicon Valley, generational wealth transfers, and AI are reshaping everything we know about managing single-family homes.
In this teaser episode of Property Management Frame Breakers, host Pablo Gonzalez introduces the forces driving massive change and highlights the innovators breaking the mold. Join us on this journey to uncover the future of property management and hear the stories of those already redefining the game.
22 Jan 2025
Ep 1 | When Will AI Actually Replace Employees? w/ Reza Kesh, CEO of Vendoroo
00:57:22
AI is no longer just hype—it’s a seismic shift. But let’s get real: When will AI actually replace employees? And what does this mean for property management?
In this premiere episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Reza Kesh, Harvard PhD, serial entrepreneur, and CEO of Vendoroo. Together, they unpack how AI can solve the industry’s toughest challenges and why it’s less about replacing jobs—and more about replacing problems.
Reza shares his journey from growing up watching his father struggle with maintenance to building a $100M business and leading Vendoroo’s mission to reshape property management. Along the way, they explore:
- Why agentic AI is the future: It’s not just about tools—it’s about AI that owns outcomes. - How AI will empower A-players and replace B-players: Adapt or fall behind. - The human side of AI: Building AI that feels like a partner, not a robot. - The future of the industry: Why property managers must evolve to thrive in a world reshaped by Wall Street, generational wealth transfer, and rising expectations.
Reza puts it best: “AI isn’t about replacing jobs—it’s about replacing problems.”
Whether you’re an industry veteran or an ambitious newcomer, this episode will challenge how you see the future of property management—and your role in it.
🔗 Listen now to discover why Vendoroo is leading the AI revolution—and how the best employees of the future may not even be human.
Chapters: 00:00:00 Introduction to Frame Breakers Podcast 00:02:18 The Journey to Vendoroo 00:03:48 Diving into AI 00:04:39 Generative vs. Agentic AI 00:06:02 Challenges in AI Development 00:10:11 Human-Centric AI 00:12:19 AI in Property Management 00:19:12 Building Effective AI Solutions 00:30:37 Conclusion and Future Outlook 00:30:38 The Greatest Assemblage of Talent 00:36:46 From Ego-Driven to Mission-Driven 00:39:29 The Pain of Growth and Self-Awareness 00:40:48 Building Meaningful Relationships 00:44:27 The Philosophy of Immersion 00:47:04 Opportunism and Vision in Property Management 00:52:53 The Future of Property Management
29 Jan 2025
Ep 2 | Radical Ownership of the Outcome: Mark Brower's Strategy To Transformational Property Management
00:58:17
What does it take to truly succeed in property management? According to Mark Brower, it starts with one bold philosophy: own the outcome.
In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Mark Brower, founder of Mark Brower Properties, to unpack the leadership mindset that’s transforming property management. Mark’s “own the outcome” approach isn’t just about taking responsibility—it’s about building trust, setting high standards, and delivering unmatched value to clients, residents, and teams alike.
Mark shares how this philosophy has shaped his business, helped him recruit and retain A-players, and positioned his company to thrive in a rapidly changing industry. Along the way, they explore:
- Extreme ownership: Why leaders who take responsibility for everything build trust and influence. - Recruiting and retaining top talent: How ownership and agency attract A-players. - Setting expectations: Why controlling the frame with owners is the key to long-term partnerships. - The role of AI: How tools like Vendoroo free up time to focus on what truly matters—relationships and trust.
Mark’s vision for the future of property management is bold, practical, and rooted in the belief that doing hard things—like owning the outcome—leads to long-term success.
🔗 Listen now to discover why “owning the outcome” is the ultimate leadership mindset and how it’s reshaping the industry.
Chapters: 00:00 Introduction to Radical Ownership 3:38 Extreme Ownership and Leadership 10:58 Value Creation and Business Vision 22:25 Owning the Outcome in Property Management 23:44 Challenges in Scaling and Proactive Management 24:28 The Power of Confidence and High Standards 25:40 The Importance of Consistency and Trust 26:25 High Standards for Clients and Owners 29:22 Support Pillars for Successful Property Management 32:53 The Role of Expertise and Confidence 39:28 Transforming Owners into Business-Minded Partners 48:47 The Future of Property Management and AI 54:03 Balancing Standardization and Personalization 54:47 Final Thoughts and Reflections
05 Feb 2025
Ep 3 | The (Shockingly Simple) Podcasting Formula For Property Managers That Made Mark Ainley A Legend In His Market
00:59:49
Imagine selling shoes with your face on them—not because you’re a celebrity, but because you’re that beloved in your market.
That's a frame breaking idea for property managers... and THAT is exactly what Mark Ainley has done with his podcast.
As the co-founder of GC Realty & Development and one of the voices behind the Straight Up Chicago Investor Podcast, Mark has built more than a thriving property management business—he’s created a community.
In this episode, host Pablo Gonzalez digs into Mark’s secret sauce: how a local podcast turned GC Realty & Development into a go-to authority for Chicago investors. Mark shares actionable tips on using content to build trust, drive referrals, and dominate your market.
Here’s what you’ll learn:
- The ultimate networking hack: How starting a podcast can turn local influencers and potential clients into collaborators—and fans. - Content lanes that work: The three types of episodes every property management podcast needs to stay engaging and valuable. - Monetizing your content: How Mark turned his podcast into a profit center by partnering with lenders, attorneys, and more. - Community building: From exclusive Facebook groups to sold-out live events, discover how Mark’s podcast became a movement.
Mark also explains why co-creating content is “the new golf” and reveals his favorite tools and workflows for turning a simple conversation into endless, evergreen content. Whether you’re a seasoned property manager or just exploring content marketing, this episode is packed with ideas to help you stand out in your market.
🔗 Listen now to learn how Mark went from managing doors to managing a movement—and how you can too.
00:00 Introduction to Mark Ainley and His Podcast 02:36 The Power of Local Market Podcasts 04:27 Building Relationships Through Podcasting 10:55 Monetizing the Podcast 17:30 Content Strategy and Guest Selection 26:49 Podcast Production and Distribution 28:35 Reflecting on Initial Success and Growth 29:50 Building a Community and Engaging Listeners 32:23 Leveraging Lead Magnets and Networking 40:16 AI in Property Management 48:17 Future of Property Management and AI 53:37 Final Thoughts and Industry Insights
08 Feb 2025
Ep 4 | Will PMs Become Empowered or Endangered By A.I.? (From the Property Management A.I. Summit)
00:21:37
This opening keynote from SFHPM2030 (the PM AI Summit) discusses the context changes happening in property management- Wall Street's entry, the shift from serving boomers to millennials, and the anticipated revolution brought by AI- and how that will create massive threats and opportunities for the single family home property manager.
Pablo Gonzalez, Chief Evangelist of Vendoroo, and Jay Berube, Co-Founder of BetterWho, explain key concepts on seminal books about technological disruption, 'The Innovator's Dilemma' and 'Play Bigger', contextualize them to property management, and tease out how a modern day property manager can avoid the type of pitfalls that ruined companies like Blockbuster, and apply strategies that created great companies like AirBnB.
They then give their predictions of where the space is heading.
Chapters: 00:26 The Vision Behind the New Episodes 01:06 Introducing the AI Summit Excerpt 01:54 Welcome to the Property Management Frame Breakers Podcast 02:56 Context Shifts in Property Management 05:32 The Innovator's Dilemma Explained 10:36 Opportunities for Smaller Property Management Companies 11:25 The AI Revolution in Property Management 16:31 Tools and Strategies for the Future
Ep 5 | AI vs. Remote Teams: The Future of Property Management Teams with Jay Berube
01:03:37
In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Jay Berube, CMO & Co-Owner of BetterWho, to unpack how AI and remote teams are converging to redefine operational efficiency and profitability in property management.
Jay didn’t start out as an AI guy. He first scaled a property management company from 0 to 350 doors in two years, and in the process he realized something:
Efficiency = Profitability.
His quest for efficiency led him to start BetterWho, the highest quality remote teammate staffing agency in property management, but today efficiency means embracing AI.
So he joined us to lay out what that looks like.
Here’s what you’ll learn in this episode: ✅ AI vs. Remote Teams (RTMs): Why they’re more alike than you think—and why the best businesses leverage both. ✅ The AI-Efficient Company: What a tech-forward PM company looks like today vs. what it will look like in 5 years. ✅ The Control Shift: Why AI adoption is less about technology and more about property managers letting go. ✅ Scalability Without the Pain: How AI is eliminating the “profitability rollercoaster” of hiring & firing based on door count. ✅ The Next Big KPI Shift: The new benchmarks property managers will need to track as AI transforms the industry.
AI isn’t just a trend—it’s becoming a requirement for long-term success in property management. The companies that embrace AI now will gain a competitive edge, while those who resist may struggle to keep up.
Ready to future-proof your business?
🔗 Listen now to learn how to scale, optimize, and stay ahead with AI.
00:00 Introduction to Jay Berube and His Expertise 02:24 Jay's Journey into AI and Property Management 06:46 The Role of AI in Enhancing Efficiency 09:51 AI and Remote Team Members: A Synergistic Approach 15:30 Current AI Implementations in Property Management 18:08 Future of AI in Property Management 23:52 Challenges and Opportunities with AI 35:02 The Importance of Documenting Information for AI Training 36:26 Understanding Policies and Procedures 37:30 Scaling a Property Management Company 38:05 The Mindset for Successful Growth 41:02 Building a Self-Managing Team 46:41 The Future of AI in Property Management 52:32 Adapting to Change and Taking Risks
15 Feb 2025
Ep 6 | A.I. Implementation Use Cases For Property Managers - Panel From The SFHPM2030 Summit with Randall Henderson, Gina Hill, and Aaron Ivey
00:24:04
In Episode 4, we explored the massive shifts shaping the future of property management—Wall Street’s entry, the transition from serving boomers to millennials, and how AI is poised to either empower or endanger property managers.
Now, in this episode, we’re taking that discussion from theory to practice.
In this panel from SFHPM2030 (The PM AI Summit), Pablo Gonzalez, Chief Evangelist of Vendoroo, moderates a conversation with three forward-thinking property managers who are actively implementing AI in their businesses:
- Randall Henderson – COO of RentVine - Gina Hill – VP of Operations at Peak Property Management - Aaron Ivey – Co-Founder, Principal Broker at Enterprise Property Management
These industry leaders break down real-world AI use cases, from automating maintenance coordination to enhancing leasing efficiency and scaling operations without losing a personal touch. They also share insights on overcoming team resistance to AI, leveraging AI-powered assistants, and the future of AI integration in property management.
If you’re wondering how to implement AI effectively—or more importantly, what happens if you don’t—this is the episode for you.
Listen now to hear firsthand how AI is revolutionizing property management!
🌟 Stay Connected Us:
Connect with Randall on LinkedIn Connect with Gina on LinkedIn Connect with Aaron on LinkedIn:
00:21 Meet the Panelists 01:17 Panel Discussion Begins 02:01 Gina Hill on AI Implementation 02:47 Aaron Ivey's AI Journey 03:25 Randall Henderson Takes Over 04:52 Gina Hill's AI Insights 07:47 Aaron Ivey's AI Experience 10:17 Overcoming AI Implementation Obstacles 15:19 Future of AI in Property Management
19 Feb 2025
Ep 7 | Embracing Change And The Need To Reinventing Yourself In Property Management with Jordan Muela
01:13:43
In business, momentum is everything. But what happens when the momentum that got you here becomes the very thing holding you back?
In this episode, host Pablo Gonzalez sits down with Jordan Muela, CEO of LeadSimple, to talk about reinvention, operational breakthroughs, and why the industry is primed for a massive shift.
Jordan isn’t just another entrepreneur in the space—he’s built multiple successful companies, scaled LeadSimple into a powerhouse, and made the tough calls when reinvention was the only path forward.
Here’s what you’ll learn in this episode: ✅ The Innovator’s Dilemma: Why the best businesses often resist change—and how to break free from that trap. ✅ Rebuilding From the Ground Up: The tough decision Jordan made to scrap and rebuild his software to future-proof his company. ✅ Is NOI the Future of PM... or a Mirage: Why focusing on Net Operating Income (NOI) alone won’t save property managers—and what actually will. ✅ AI & Automation: How AI is shifting the way property management operates, and who will benefit (or get left behind). ✅ The Rise of the Next Generation: Why millennial investors are changing the industry—and what property managers need to do to keep up.
The property management industry is changing—fast. Owners expect more. Tenants demand better service. And AI-driven solutions are raising the bar for operational efficiency.
The question isn’t if you should adapt. It’s how soon you’re willing to do it.
Ready to future-proof your business?
🔗 Listen now to learn how to scale, optimize, and stay ahead with AI.
00:00 Introduction to Jordan Muela 00:48 Jordan's Journey and Insights 01:51 Welcome to the Podcast 03:15 Challenges and Philosophies in Business 05:48 The Innovator's Dilemma 06:56 Rebuilding LeadSimple 09:44 Communication and Industry Insights 19:09 Operational Excellence and Financial Leverage 22:56 Future of Property Management 34:04 Exploring Property Ownership Priorities 34:41 Impact of Technology on Property Management 36:04 The Rise of Short-Term Rentals 36:54 Future of Property Management 40:03 Automation and AI in Property Management 45:13 The Importance of NOI in Property Management 01:03:28 Sales and Marketing in Property Management 01:11:12 Final Thoughts and Gratitude
22 Feb 2025
Ep 8 | Why Property Managers Are Overthinking NOI And The Metric That Actually Matters Most
00:17:20
The NOI Mirage: The Real Metric That Matters in Property Management
In this mini-episode of the Property Management Frame Breakers podcast, host Pablo Gonzalez revisits a debate with Jordan Muela regarding the value of Net Operating Income (NOI) in property management. Although NOI is essential, Pablo argues it's not the ultimate differentiator in the industry. Through personal stories and observations, he highlights that the ability to handle critical moments and reduce 'Kitchen Table Arguments' (KTAs) often outweighs the marginal differences in NOI.
This episode challenges traditional views, urging property managers to rethink their priorities to reduce client churn and enhance overall satisfaction.
Start Building Your Agentic AI Team With Vendoroo Team!
Chapters: 00:00 Introduction and Episode Overview 01:13 The Importance of NOI in Property Management 02:15 Real-Life Stories: When NOI Isn't Enough 05:20 The Critical Moments That Matter 09:36 The Role of Agentic AI in Property Management 13:49 Conclusion: Rethinking Property Management Priorities
26 Feb 2025
Ep 9 | The Broken Promises of Software In Property Management & What A.I. Will Solve with David Normand
00:41:15
Property management is changing fast. The old ways of tracking work orders, managing vendors, and keeping owners happy just aren’t cutting it anymore.
So what’s the next move for property managers who want to stay ahead?
In this episode of Property Management Frame Breakers, host Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with David Normand, Chief Property Manager of Vendoroo, to break down the communication gaps, inefficiencies, and frustrations that have plagued the industry—and what the best property managers are doing about it.
✅ Why property management software has let us down—and how it can actually work for you ✅ The "story behind the status"—how better systems eliminate the guesswork in maintenance ✅ Why property managers who embrace new tools will dominate their markets ✅ The biggest challenge ahead: Can property managers trust technology to own decisions?
This episode is a must-listen for any property manager who’s tired of feeling stuck and ready to level up.
🔗 Listen now and get ahead of the shift before it’s too late.
00:00 Introduction to David Normand and AI in Property Management 01:04 David Normand's Journey in Property Management 04:22 Challenges with Current Property Management Software 05:57 The Importance of Context in Maintenance 09:20 Duplicating Expertise with AI 13:24 The Future of Property Management with AI 16:33 Overcoming Skepticism and Embracing AI 21:27 The Importance of AI in Property Management 22:20 Understanding the Role of Property Managers 23:09 The Future of AI in Property Management 24:55 The Human Element in AI Training 30:46 AI and Human Collaboration 38:12 The Urgency of Adopting AI
01 Mar 2025
Ep 10 | Will Great Generational Wealth Transfer Be Great For Property Managers?
In this episode of the Property Management Frame Breakers Podcast, host Pablo Gonzalez explores three major context shifts impacting property managers today: Wall Street's rush into the market, the great affordability crisis, and the great generational wealth transfer.
The focus is on the latter, specifically how $84 trillion is transitioning from Boomers to Millennials, creating a new client base with different expectations and needs. Gonzalez breaks down how Millennials' upbringing, preference for digital solutions, and comfort with the DIY and shared economy necessitate a shift in property management strategies.
He emphasizes the importance of adopting agent AI tools to meet these new demands for instant information, frictionless processes, and intelligent automation, ensuring property managers can stay competitive in this evolving landscape.
Chapters: 00:00 Introduction to Context Shifts in Property Management 00:37 Deep Dive: Millennials as New Clients 02:27 Understanding Millennial Mindset 04:41 Millennials and the DIY Economy 08:01 The Role of AI in Property Management 10:21 Conclusion: Adapting to Market Changes
05 Mar 2025
Ep 11 | Radical Immersion—The Undervalued Benefits Of Getting Super Involved In The Industry with Lacy Hendricks
00:47:59
Some of the biggest wins—and biggest threats—in property management don’t happen in the office. They happen in the halls of government, in professional associations, and in the relationships you build along the way.
In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Lacy Hendricks, Director of Marketing & Broker Associate REALTOR® at Hendricks Property Management LLC, to talk about why getting involved is the key to future-proofing your business. From leading NARPM’s governmental affairs efforts to shaping local policy in Texas, Lacy shares how stepping up has transformed her career, her company, and her impact on the industry.
They explore: ✅ Why advocacy is the hidden battlefield of property management—and why ignoring it is a risk. ✅ How getting involved in organizations like NARPM unlocks new opportunities, skills, and networks. ✅ The importance of bridging the gap between landlords, tenants, and policymakers. ✅ How property managers can prepare for the massive industry shifts ahead.
If you’ve ever thought, I don’t have time for this, this episode will change your mind. The future belongs to those who show up.
🔗 Listen now and learn why stepping up isn’t optional—it’s the best investment you can make.
00:00 Introduction to Lacy Hendricks 01:35 Welcome to the Podcast 02:08 Lacy's Journey in Property Management 02:56 The Value of Getting Involved 04:21 Governmental Affairs and Advocacy 19:38 Balancing a Busy Schedule 22:15 Navigating Public Speaking and Networking 31:21 Embracing Change in Property Management 38:57 Female Leadership in Property Management 46:05 Conclusion and Gratitude
08 Mar 2025
Ep 12 | LEAKED: AI Summit Keynote - The Unbearable Weight Of Maintenance Technology For Property Management with David Normand
00:18:47
Harnessing AI for Property Management: Insights from the AI Pavilion & David Norman
In this episode, Dave Normand shares his journey from managing 80 doors to overseeing thousands, revealing the hard truths about maintenance, the pressure to deliver "911-level" service on a budget, and the burnout that comes with it. We dive into why traditional SaaS solutions have fallen short, the fear property managers have about AI, and why the right kind of AI isn’t about replacing you—it’s about becoming your “mini-me.”
Tune in to hear: ✅ The "ambulatory mindset" in property management—and why it’s unsustainable ✅ How AI can own outcomes, not just assist, and why that matters ✅ The game-changing shift: hiring AI like an employee, not just using it as a tool ✅ What this means for work-life balance and scaling your business without burnout
The future of property management is here, and it’s not another software—it’s a strategic partner. Ready to break out of the invisibility trap? Let’s talk about how AI is making that happen.
00:00 Introduction to AI in Property Management 03:40 Dave's Journey into Property Management 04:59 Challenges in Property Management Maintenance 09:41 The Role of AI in Property Management 14:36 Future of AI in Property Management Maintenance 17:01 Conclusion and Final Thoughts
12 Mar 2025
Ep 13 | Creating An Investor Minded Property Management Team Culture - Jim Shonts' Approach
00:58:46
What if your property management team thought like investors? What if they weren’t just managing homes, but actively building their own portfolios?
In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Jim Shonts, a top-performing franchise owner at PMI, to explore how he’s cultivated a team of investment-minded professionals—people who understand their clients because they are the client.
They discuss: ✅ Why hiring real estate investors—or future investors—gives your business an unfair advantage. ✅ How Jim encourages his employees to start their own investment journeys. ✅ The impact of building an investor-first culture within your company. ✅ Why the most successful property managers think beyond rent collection and maintenance.
If you’re a property manager looking to level up your team, your business, and your own investment game, this is the episode for you.
🔗 Listen now and discover why the best property managers are also investors.
Chapters: 00:00 Introduction to the Podcast 00:52 Celebrating Milestones and Breaking Frames 01:26 Empathy and Mentorship in Property Management 04:39 Hiring Real Estate Investors as Employees 10:07 Personal Real Estate Journeys 18:21 Building a Successful Property Management Team 27:35 The Power of Community and Accountability 28:55 Implementing Daily Calls for Growth 30:45 Creating Consistent Value Through Group Efforts 33:12 Trusting the Process and Following Guidance 35:43 Embracing Early Adoption in Property Management 44:54 The Impact of AI and Technology on Business 50:30 The Future of AI in Property Management 54:39 Final Thoughts and Appreciations
15 Mar 2025
Ep 14 | My Secret To Great Writing With AI
00:16:26
AI can speed up your writing, but if you’re using it to replace your voice, you’re doing it wrong. In this episode, I break down my exact process for using AI to write high-impact newsletters—without sounding robotic.
You’ll learn: ✅ How I use AI to brainstorm, refine, and optimize content ✅ The "Editor-in-Chief" mindset that keeps AI from taking over your voice ✅ The best AI prompts for crafting engaging, actionable, and persuasive content ✅ How AI helps me write faster while making my ideas clearer and easier to apply
If you’ve ever wondered how to use AI to create better content—not just more content—this episode is for you.
00:00 Introduction to the Podcast 00:38 The Role of AI in Content Creation 01:25 Developing a Point of View 02:27 Challenges in Property Management 03:04 Leveraging AI for Property Management 04:19 Using AI to Create Content 05:03 Structuring Content with AI 08:54 Optimizing Content for Engagement 14:13 Final Thoughts and Feedback
19 Mar 2025
Ep 15 | Inside The Mind of the PM Company BUYER — Building a Business That Buyers Want with Nick Molina, The ETA Guy
00:56:06
Most property managers don’t start their business with an exit plan—but what if that’s the key to long-term success?
In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Nick Molina, an investor and business owner who has built, bought, and sold multiple companies, including in property management. They break down what makes a property management business valuable, scalable, and sellable—even if you never plan to sell.
Nick shares insider knowledge on: ✅ The rise of entrepreneurs through acquisition (ETA) and why property managers are in demand. ✅ The biggest red flags that lower your company’s value—and how to fix them. ✅ The power of removing yourself from daily operations (and why it’s crucial for growth). ✅ Technology vs. relationships—why the best businesses strike the right balance. ✅ The future of the industry and why some property managers will get left behind.
🔗 Listen now and learn how to build a property management business that gives you more freedom, more profit, and more options for the future.
🎙️ Connect with Nick on LinkedIn 🎙️ Connect with Pablo Gonzalez on LinkedIn 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website
Chapters: 00:00 Introduction to Property Management Sales 00:13 Meet Nick Molina: The ETA Guy 00:43 Understanding the New Breed of Buyers 01:10 The Importance of Mindset in Property Management Sales 02:48 The Changing Landscape of Property Management 03:22 Defining Entrepreneurship Through Acquisition (ETA) 03:32 The Great Wealth Transfer and Its Impact 05:41 Private Equity vs. ETA Entrepreneurs 09:56 Preparing Your Property Management Business for Sale 18:42 Qualifying Buyers and Ensuring Legacy 28:10 The Role of AI in Property Management 29:06 Personal Insights and Final Thoughts 29:34 Reflecting on Initial Hesitations 29:43 Importance of Understanding Company Culture 30:13 Taking Risks with High Integrity Sellers 30:51 Technology's Role in Business Efficiency 33:03 Lessons from Kodak and Blockbuster 35:24 Adopting Technology in Property Management 44:17 The Future of Property Management 53:08 Concluding Thoughts and Reflections
22 Mar 2025
Ep 16 | Tenants Think AI Is A Person - The Bannister Breakthrough Of Property Management
00:08:11
Join Pablo Gonzalez, chief evangelist at Vendoroo, as he unveils a groundbreaking moment in property management—a technological revolution akin to Roger Banister's four-minute mile achievement.
Pablo introduces PMROO and ResiROO two AI agents designed to transform maintenance coordination and resident interactions, capable of learning and improving through natural language coaching.
Explore how these AI innovations offer a scalable, reliable, and empathetic solution, enabling property management teams to focus on critical human interactions. Discover the future of automated solutions that could redefine the property management business model.
Tune in for insights and a demo invitation at vendoroo.ai
00:00 Introduction and Welcome 00:56 The Banister Breakthrough in Property Management 02:11 Introducing PM RU and Resi RU 02:39 How PM RU and Resi RU Work 03:31 The Impact of AI Agents 05:20 Future of Property Management with AI 06:52 Conclusion and Call to Action
26 Mar 2025
Ep 17 | Entrepreneurship As A Tool For Personal Transformation For Property Managers with Tony Cline
01:05:52
What do 200-mile races and property management have in common? More than you'd think.
In this episode of the Frame Breakers Podcast, Tony Cline discusses the various facets of transformation, both personal and professional. From his journey from serious illness to becoming an ultra endurance athlete to building a successful property management business, Tony shares his approach to change and growth.
The conversation dives into the importance of vulnerability, surrounding oneself with the right people, and the strategic shift from being an entrepreneur to becoming a business owner. Tony also highlights his unique approach to event marketing and community building, emphasizing the significance of shared missions and personal passions in driving business success.
A must-listen for anyone looking to break new ground in their personal and professional life.
You'll learn:
🎯 Why most property managers are stuck in a job they can’t quit—and how to escape that trap. 🧠 The invisible first step to scaling: rewriting the mental movie you're living in. 🛠️ The 3 inflection points that separate hustlers from true business owners. ❤️ Why core values aren’t a poster—they’re your team’s decision-making compass. 👥 Why your “real client” becomes your team, not your owners. 💡 Why vulnerability is the secret weapon for building real community and culture. 🧗♂️ How transformational events (like hiking rim-to-rim through the Grand Canyon) foster the connections that grow great companies.
And of course, Tony and Pablo dive into what AI means for the next era of property management—and why the winners won’t be the ones with the biggest portfolios, but the ones who remove themselves from day-to-day operations fastest.
“Most people build a business without ever asking what they want out of it. If you don’t write the movie, you can’t play the lead.”
🎧 Tune in now for a frame-breaking conversation about mindset, mentorship, scaling, and building a business you love.
Chapters: 00:00 Introduction to Entrepreneurship and Personal Growth 00:08 Meet Tony Cline: From Health Scare to Ultra Athlete 00:29 Transforming Property Management Businesses 00:41 Three Types of Entrepreneurial Transformation 01:07 Welcome to the Property Management Frame Breakers Podcast 02:18 Tony Cline's Journey: Accidental Entrepreneur to Business Owner 04:00 The Importance of Intentionality in Business 04:41 Breaking Free from the Entrepreneurial Trap 06:55 The Role of Vulnerability and the Right People 14:46 Creating a Vision and Core Values for Your Business 19:02 The Power of Core Values in Business Decisions 28:42 The Importance of Having the Right Crew 31:15 Approaching Mentors for Guidance 31:36 Framework for Asking for Help 32:24 Transitioning from Star Player to Head Coach 33:15 Setting High Expectations and Accountability 34:10 Providing the Right Tools and Training 35:28 Building a Championship Team 37:54 Aligning Team with Vision and Culture 40:00 The Importance of Strategic Thinking 44:22 Finding Personal Passion and Purpose 47:52 The Impact of AI on Property Management 56:40 Event Marketing and Community Building 01:03:29 Concluding Thoughts and Compliments
02 Apr 2025
Ep 18 | Reducing Regulatory Risk For Property Managers w/ Alex Zweydoff
00:54:40
What if the next law passed could kill your revenue—and you didn’t even see it coming?
In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Alex Zweydoff, government affairs powerhouse and rising voice in Florida property management, to unpack one of the most overlooked risks in the industry: legislation.
Whether it’s lead-based paint fines up to $37,500 per day, the slow-motion Section 8 collapse, or squatter loopholes that cost PMs months of rent, Alex is at the front lines—meeting with lawmakers, fighting for clarity, and sounding the alarm.
Here’s what you’ll learn in this episode: ✅ The sleeper risk that could bankrupt small PM businesses overnight ✅ Why squatter laws are actually a revenue lever (if you advocate for the right one) ✅ The real reason Section 8 is broken—and how to navigate it anyway ✅ How to get involved without flying to D.C. (and why you probably should) ✅ The "EPA Trap": how a single missing initial could cost you $25K ✅ Why AI and advocacy are two sides of the same coin—and both are about owning outcomes
Alex shares his playbook for staying ahead, staying relevant, and making a difference—not just in your business, but in your community, your market, and your industry.
This episode is a rally cry: The future doesn’t just belong to the most efficient operator. It belongs to the one who shows up, builds relationships, and shapes the rules.
🔗 Listen now and learn how to protect your business—and reshape the future of property management.
00:00 Introduction to Context Shifts and Regulatory Changes 00:21 Meet Alex Zweydoff: Regulatory Expert 00:39 Podcast Background and Summit Insights 00:53 The Impact of Regulatory Changes on Property Management 01:24 Welcome to the Podcast 01:58 Casual Conversation with Alex 02:22 The Changing Landscape of Property Management 03:27 Legislative Changes and Their Effects 05:05 Government Advocacy and Property Management 10:12 The Importance of Being at the Table 18:44 Section 8 Reform and Fair Housing 21:28 EPA Regulations and Lead-Based Paint 26:33 Navigating Initial Confusion and Lack of Guidance 27:03 Importance of Transparency and Vendor Collaboration 27:36 Building Relationships and Local Advocacy 28:06 Understanding and Influencing Legislation 28:14 Revitalizing Downtowns Post-COVID 28:53 Balancing Time and Effort in Advocacy 29:49 Getting Involved Locally and Voting 30:53 Respect and Practical Voting Advice 33:24 Integrating Advocacy into Daily Life 38:44 The Role of Technology in Property Management 40:08 The Impact of AI and Technology Adoption 48:38 Transparency and Trust in Client Relationships 50:38 Final Thoughts on Getting Involved and Making a Difference
05 Apr 2025
Ep 19 | STOP Setting Goals. Do THIS If You Want To Crush Q2- Making Bets vs Setting Quarterly Goals
00:15:38
Breaking the Frame: Transform Your Quarterly Goals with Bets
In this episode of the Property Management Frame Breakers Podcast, host Pablo Gonzalez shares an innovative approach to setting and achieving quarterly goals by using a 'bets' framework instead of traditional KPIs.
Pablo dives into Vendoroo's recent success, explaining how this mindset has led to three consecutive 'frame breaking' quarters.
He outlines:
- his own successful bets from the previous quarter - the impact they had - how you can apply this strategy to achieve your own Q2 goals.
Additionally, Pablo announces the launch of a new mastermind group aimed at boosting content creation among property managers. Join Pablo for valuable insights, strategies, and an opportunity to elevate your business in the upcoming quarter.
Chapters: 00:00 Introduction to Frame Breaking Quarters 00:58 Welcome to the Property Management Frame Breakers Podcast 01:32 The Concept of Bets vs Goals 04:21 Examples of Successful Bets 11:05 Applying the Bet Structure to Your Business 12:35 Join the Q2 Content Mastermind 14:30 Conclusion and Call to Action
09 Apr 2025
Ep 20 | Most Property Management Teams Are Built Wrong — Jason Hull on Believers, Hiders, and the Truth About Team Culture Development
01:12:20
What if the reason your team isn’t scaling… is because they don’t believe in what you’re building?
In this episode of Property Management Frame Breakers, Jason Hull — founder of DoorGrow — reveals why most property management teams are set up to fail from day one. From hiring misaligned people to leading with the wrong values (or too many of them), Jason breaks down the hidden dysfunction inside PM companies and what it really takes to build a team that owns outcomes, not just tasks.
This is a blueprint for rewiring your culture around clarity, accountability, and belief — whether you manage 60 doors or 600.
You’ll learn:
👥 The “Believers vs. Hiders” test that reveals who should be on your team 🧲 Why polarity attracts the right people (and repels the wrong ones) 💸 The real reason money doesn’t motivate your team — and what does 🎯 How to align your personal “why” with your company’s hiring and sales 📊 Why accountability systems fail — and how DoorGrow OS fixes that 📍 The single mindset shift that turns operators from blockers to builders 🔁 What Jason means by “transactional leadership” — and how to evolve past it
Jason puts it best: ““You either have believers on your team… or you have hiders.”
🎧 Listen now to learn how to build a team that thinks, acts, and believes — and why culture is the ultimate growth lever in property management.
00:38 Jason Hull and the Beat of His Own Drum 02:28 Conflict, Debate, and the ENTP Mindset 05:31 The Inclusion by Exclusion Principle 06:27 Radical Agency and the Fence Testing Mentality 06:43 Relationships, Compatibility, and Personal Growth 08:27 The Stagnant Puddle vs. the Raging River 11:00 Believers vs. Hiders in Team Culture 11:48 Economic Score and the Money Motivation Myth 19:49 The Core Value Trap: When Everything Matters, Nothing Does 26:04 Negative-Active vs. Positive-Active: The Client Mindset Gap 33:32 Leadership Sequence: Vulnerability to Transformation 44:15 The Blockbuster vs. Netflix Moment in Property Management 44:46 Wall Street, Millennials, and the Rise of AI 52:44 The Marshmallow Test: Why Iterators Win 56:18 Vendoroo and the Shift to Outcome Ownership in Maintenance 56:46 Unchecked Operators Will Invent the Wrong Problems 59:37 Planning Rhythm and Strategic Prioritization with DoorGrow OS 1:00:06 Accountability in Action: The Red No or Green Yes System 1:05:14 Business as the Ultimate Personal Development Journey 1:06:01 Jason’s Business Lens: The Six Core Functions of DoorGrow OS
12 Apr 2025
Ep 21 | The Stock Market's Crash Just Made You More Important Than Ever
00:22:01
Major question: How to Turn Volatility into Visibility?
In this mini-episode of the Property Management Frame Breakers Podcast, host Pablo Gonzalez explains why right now—amid stock market chaos—is the best time for property managers to go loud (and how AI is the tool that makes it possible).
This episode reframes the crash as a moment of massive opportunity—if you’re willing stop being invisible and start using AI to actually to be seen, tell your story and build local trust fast.
This is about being the calm in the storm and becoming the go-to guide your market needs.
🎯 Want help putting it into action? Pablo is opening up a free 6-month Content Mastermind for property managers ready to show up, build visibility, and scale using AI. All you have to do is give feedback on Vendoroo once a month.
📩 To join the Content Mastermind, email: pablo@vendoroo.ai 🌐 Or schedule a demo at: https://vendoroo.ai
🎧 Listen now and learn how to turn today’s market pain into your next big growth move.
Chapters: 01:36 The Stock Market Is Broken — And That’s Your Opening 04:44 Marketing to Pain, Not Just Potential 05:58 Storytelling Beats Spreadsheets 07:58 What “Being Visible” Actually Looks Like for PMs 08:01 A 12-Week Content Plan You Can Start Next Week 10:21 What PMs Are Doing with Their Free Time (Thanks to AI) 14:21 Why Now Is the Best Time to Market—Period
16 Apr 2025
Ep 22 | Early Adopters = Bigger Success – Stacey Salyer on How Being First To Jump On New Technology Leads To Bigger Wealth Outcomes
00:39:08
Caution looks smart—but what happens when playing it safe is the fastest way to fall behind?
In this episode of Property Management Frame Breakers, Stacey Salyer — Property Management Strategist, acquisition advisor, and founder of a remote-first PMC — breaks down why early adopters win bigger and why most property management companies are scaling backwards. From outdated org charts to hiring the wrong roles (and doing it too fast), Stacey shares how she built for flexibility, exited successfully, and now coaches other PMCs on how to futureproof a property management company.
This is a full-on mindset shift for PMs who want to stop reacting and start building from the future back–with modern org charts, remote teams, and AI that supports trust, not just efficiency.
You’ll learn:
🧠 Why “working in the present” is the biggest trap in property management 👥 The radical team role Stacey would hire first (hint: it’s not a coordinator) 📉 How to eliminate burnout by fixing your Monday—not your software 🧠 Why trust and experience—not EBITDA—drove her successful exit 🤖 How to use AI to automate maintenance workflows without losing the human touch 💡 What future-ready org charts actually look like (and why they scare traditional PMs) 🎯 Why community-driven PMC growth models are the new growth strategy—and the best retention tool you’re not using
As Stacey says: “If you're working in the present, you're behind.”
🎧 Listen now to learn how to rewire your PMC for the next era — with fewer bottlenecks, more clarity, and a team built to scale what matters.
Chapters: 00:00 From Zero Credit to Remote CEO 01:28 Why Most PMC Owners Feel Stuck (And What They’re Missing) 03:55 Why Strategy Starts With “What’s Coming” 06:12 The Remote-First Bet That Changed Everything 08:24 How Stacey Bought a PMC During COVID—And Made It Work 10:46 The Monday Fix That Transformed Teams 12:01 What Real Buyers Evaluate During Acquisitions—beyond EBITDA 14:42 Why Being Told You’re “Crazy” Is Often Your Best Signal To Keep Going 17:21 AI Isn’t a Tool—It’s a Team Member Now 19:18 Using AI to Reclaim Time and Rebuild Human Connection 21:43 The ‘Community Builder’ Role That Doesn’t Exist Yet (But Should) 24:56 Why Your Ops Lead Should Be a Therapist, Not a Technician 26:04 Making Even The Biggest Service Issues Smooth and Drama-free. 28:01 Get Out of the Property Management Business - Get In The WOW Business 30:44 High-Impact Way for PMs to Create Content Without Cringing 35:02The Personality Behind the Community Model
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