Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros (The Pet Shop Girls)

Hey Pet Pros, Carly here! I'm flying solo this week to share some insights on a topic that's been a game-changer for my business: short-form video content. As the self-proclaimed "TikTok Princess" of the pet industry, I'm excited to dive into the proven formula I use to create videos that stop the scroll and keep my audience engaged. Whether you're a seasoned social media pro or just dipping your toes in, you're going to walk away with actionable tips to level up your video game and reach more pet parents than ever before. So grab a pen and paper, and let's get started! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Today we are sharing our top tips for new pet business owners. We are here to share what we've learned so that you don't have to make all the same mistakes we made when we first started our businesses, from online sales, to inventory selection, to sales strategy, e-mail strategy, and more. What is one thing you wish you had known when you first started your business? Connect with us on social media at the link below and let us know! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In this episode, we're diving deep into the world of generational differences in the workplace on this episode of the Pet Shop Girls podcast. As business owners, we've got a front-row seat to the unique perspectives, work styles, and communication needs of Baby Boomers, Gen X, Millennials, and the up-and-coming Gen Z. Join us as we share our tips and tricks for managing this diverse crew, from appealing to their tech-savvy tendencies to tapping into their entrepreneurial spirits. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

It's time to evaluate your pricing strategy going into 2024. In this episode, we cover a lot of different pricing strategies and techniques to help boost your bottom line in the new year, from charm pricing and decoy pricing to bundling add-ons and case discounts. Come find us on social media to let us know which strategies you'll be implementing - we can't wait to hear what you think! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

When it comes to partnering with rescues and charities, it's easy for indie pet pros to find themselves making some of the same common mistakes. In this episode, we're sharing how to set clear boundaries and expectations to ensure that these collaborations are mutually beneficial. From vetting potential partners, creating partnership agreements, to offering creative donation options, we're sharing our own experiences navigating the challenges of "when good deeds go bad" to help you build successful community partnerships. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Ready to level up your advertising and promotions? This week, the Pet Shop Girls are sharing their real-world experiences - both successes and failures - when it comes to advertising tactics (including TV commercials, social media, SEO, and more). Listen in for actionable advice on affordable, effective ways to attract new customers and keep your business top-of-mind, even during slow periods. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

It's time to evaluate your pricing strategy going into 2024. In this episode, we cover a lot of different pricing strategies and techniques to help boost your bottom line in the new year, from charm pricing and decoy pricing to bundling add-ons and case discounts. Come find us on social media to let us know which strategies you'll be implementing - we can't wait to hear what you think! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In this episode, we're diving deep into the art of keeping your rock-star employees happy, engaged and part of the family. From biannual check-ins to creative recognition programs, we're spilling all our secrets to make sure your dream team sticks around. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

This week, we're discussing the importance of having customer-friendly policies. From our own personal experiences with unfriendly policies like credit card surcharges, restrictive returns, and hidden fees, to the value of transparent communication, flexible payment options, and an overall positive shopping experience to build customer loyalty, we hope this episode encourages you to eliminate any unfriendly policies and focus on creating a welcoming environment for your customers. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We had such an insightful discussion with Billy Hoekman from Green Juju in this episode. He provided so much valuable information about the pet food industry, AAFCO regulations, and how Green Juju is innovating with their whole food approach. Billy also gave great advice for retailers to educate staff and customers. It was fascinating to learn about his passion for pet nutrition and hear his visions for the future of the industry. We really enjoyed chatting with Billy and getting to pick his brain on various topics through our rapid-fire questions. Connect with Billy and Green Juju: https://greenjuju.com/ https://retail.pet/ https://www.instagram.com/billy_hoekman/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Our guest this week is Lisa Tully, and we are talking all about holistic healing for pets and their parents. From animal communication methods, to oils and herbs, to mental, emotional, and spiritual aspects of healing, we are covering so much ground today. Connect with Lisa: https://animalhealing.ie/ https://www.instagram.com/animalhealinglisatully/ https://ausflowers.com.au - Grief resource mentioned in the episode https://linktr.ee/animalhealinglisatully Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Planning events for your retail store can be overwhelming, but they are super valuable. When you do it right, events can help you build community and create raving fans. In this week's episode, we are breaking down the ins and outs of planning and executing exceptional events. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Meet Phil Klaassen, CEO of Pan Pacific Pet, and our special guest in this week's episode. We are discussing distribution done differently - from robots, to tablets, to building authentic relationships with partners, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In today's episode, we dive into the world of staff feeding programs - the secret sauce that can turn your employees into brand ambassadors and boost your sales. We're spilling all the juicy details, from how to set up a seamless redemption process to keeping those pesky freeloaders in check. Grab a snack (or a free bag of pet food, if you're lucky) and get ready for some serious pet retail magic. It's time to make your staff as passionate about those products as you are! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Today we are sharing our top tips for new pet business owners. We are here to share what we've learned so that you don't have to make all the same mistakes we made when we first started our businesses, from online sales, to inventory selection, to sales strategy, e-mail strategy, and more. What is one thing you wish you had known when you first started your business? Connect with us on social media at the link below and let us know! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week we are joined by a pillar in the pet industry, BC Henschen, to talk about what to look for in a brand, including quality, manufacturing processes, transparency, and partnerships. We also cover everything from how to research brands through publications, touring manufacturing plants, building transparent and positive relationships with brands and distributors, using social media and collaborating with content creators, when to remove a brand from your shelves, and so much more. Connect with BC Henschen: https://www.facebook.com/indianabc/ Email: bc@ninjagroomer.com Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week we are joined by three special guests from Canada's Newest Pet Trade Show. Connect Pet Expo is coming to Niagara Falls, Canada in May and we can't wait to see you there. Listen in to hear about how the Connect team is doing things differently to revolutionize pet trade shows and all the reasons you definitely have to be there... including the fact that the Pet Shop Girls are going to have our own booth! Come and see us. Connect Pet Trade Expo May 15-16, 2024 Niagara Falls Convention Centre https://www.connectpetexpo.ca/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In this episode, we're sharing our top 10 tips (plus a bonus tip!) for running your independent pet store. We created this list especially with newbies in mind, but even if you have been around for awhile, we think there might be a tip or two in here that you can use - because even we learned from each other while recording this episode! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

There are so many fun, creative ways to sell products during the holiday season. In fact, this is the most important season for those of us in retail and is critical for our bottom line. Even if you feel a little behind this year, this episode is full of ideas that are perfect for a little last-minute holiday cheer... and a quick cash injection. Free or extremely low cost, we've got ideas that you can pull off right away. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Everyone talks about video, but have you made a plan to capitalize on audio-only content? If you haven't thought about how to include audio content in your marketing strategy, today's episode is one you won't want to miss. Our guest is Sarah Heeter, CEO & founder of Podfox Media, a podcast production and strategic consultation company. Sarah and her team also edit and produce our podcast! Connect with Sarah & Podfox Media: https://www.podfoxmedia.com/ https://www.instagram.com/sarahkheeter FREE 90-minute launch strategy session (tell them we sent you!): http://launchmyshow.com/ Sarah's podcast: https://bigbravebusiness.com/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We are thrilled to welcome back the one and only Bob Negan, co-founder of WhizBang Retail Training, for our 50th episode! As independent pet pros gearing up for the busy holiday season, we couldn't think of a better expert to have on. In this episode, Bob shares his wealth of experience, offering invaluable tips on staying focused, managing stress, and engaging our teams. He even provides a roadmap for navigating the holiday hustle with positivity and purpose. Get the Retail Money Machine course from Retail Brilliance FOR FREE using promo code PETSHOPGIRLS https://app.retailbrilliance.com/courses/154/purchase?coupon=PETSHOPGIRLS Connect with Bob Negan and WhizBang: https://whizbangtraining.com/ https://www.facebook.com/groups/WhizBangRetail/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We are thrilled to introduce you to Nancy and Chris Guinn, the dynamic duo behind the successful pet retail chain Dog Krazy. In this episode, they share their incredible story of growing from a single store to 8 locations across Virginia, and their plans to expand even further through franchising. We know you will be inspired by their passion for enhancing the lives of dogs and their unwavering commitment to providing exceptional customer service and education. Their insights about maintaining consistency, developing strong teams, and navigating the challenges of multi-location growth will be invaluable for any pet pro looking to scale. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

The Pet Shop Girls discuss the legacy of Dr. Herbert Alexrod, a renowned tropical fish expert, an entrepreneur, author, educator and explorer—and not to mention, as Sherry has described him, "the Indiana Jones of the pet industry." Listen in as Sherry and Carly dive into the history of the pet industry, the state of the industry today, and its future, and how Dr. Axelrod helped to shape it all. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

No matter your mindset about social media, you've probably heard and felt the pressure to show up in order to grow your business. In this episode, we are breaking down the importance of social media, the different platforms and how to use them, content strategies, responding to negative comments, consistency, and how to get started with your social media marketing. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Global Pet Expo 2024 is coming up quick, March 20-22, 2024. In this episode, we are sharing our best tips for making the most of a large trade show like Global. We're talking about: - Preparing for and navigating the trade show and all the vendors - Essential items to bring with you to trade shows - Networking, product inquiries, and social media at trade shows - Time management and personalized learning at a pet industry conference - Taking care of your health and well-being when attending trade shows - And so much more! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We're back with all the furry details on how to make your pet store the paw-fect destination for Valentine's Day! From chew-tiful bouquets to a "gamble on puppy love" event, we've got the scoop on irresistible promotions that are sure to have your customers falling head over paws. This episode is packed with so many sweet ideas, you'll be saying "I chew-se you!" all the way to the bank. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

We had such an insightful discussion with Billy Hoekman from Green Juju in this episode. He provided so much valuable information about the pet food industry, AAFCO regulations, and how Green Juju is innovating with their whole food approach. Billy also gave great advice for retailers to educate staff and customers. It was fascinating to learn about his passion for pet nutrition and hear his visions for the future of the industry. We really enjoyed chatting with Billy and getting to pick his brain on various topics through our rapid-fire questions. Connect with Billy and Green Juju: https://greenjuju.com/ https://retail.pet/ https://www.instagram.com/billy_hoekman/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

📩 Email is NOT Dead – Why Pet Pros Need to Hit Send! If you think email marketing is old news, think again! In this episode, we’re proving that email is one of the most powerful tools in your pet biz toolkit. 🐾💻 Sherry and Carly are breaking down exactly how consistent email marketing can drive serious sales—yep, we’ve seen it firsthand! We’re sharing: 📩 How to build an email list that actually works (hint: start at checkout!) 📩 Lead magnets that attract customers & keep them engaged 📩 The 80/20 content rule – How to keep emails fun, valuable, and NOT just another sales pitch 📩 Why segmenting your list = better engagement & more $$$ 📩 How to repurpose content like a pro (work smarter, not harder!) 📩 Community building through email – making customers feel like VIPs 📩 ChatGPT & other tools to make email marketing easier than ever If you’ve been sleeping on email marketing, this is your wake-up call! Hit play and get ready to level up your email game! 🎧🐶💡 Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

When a key employee leaves suddenly, it can be a stressful and disruptive situation for a small business. In this episode, we discuss strategies for handling sudden employee departures, including having a backup plan, communicating with the team, and even considering exit interviews to learn from the experience. We're sharing our own stories and advice to help pet pros navigate this common challenge and come out stronger on the other side. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We just got back from Global Pet Expo in Orlando, FL and not only did we have the best time with each other, and an awesome time meeting some of YOU, but we also want to take some time to shout out some incredible pet pros we met at the show. We're talking about: A recap of what we did during the week in Florida, including how we maximized our time at the trade show Networking with some incredible brands and vendors who had exhibitor booths Some of the cool products that are new (or new to us) that we think are worth sharing Our podcast launch party! And what it was like meeting some of our Independent Pet Pros in person! Tips for small manufacturers to help move product Carly's TikTok talk - she was awesome! And so much more Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This is a very special episode of The Pet Shop Girls podcast: we are interviewing ChatGPT! That's right... our guest is AI itself, providing insight into some of the ways you can leverage the power of ChatGPT for your pet business. In this episode, we are talking about: - How AI like ChatGPT can be used to enhance operations, marketing strategies, communication, and training - Specific ways ChatGPT can help with content creation, streamlining communication, managing reviews, and supporting your employee training - The role AI assistants can play in areas like marketing, customer service, operational efficiency, and more for your pet business Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

🐾 The Dirty Secrets of Pet Food – What They Don’t Want You to Know! 🛑🍖 Think the pet food industry has your pet’s best interest at heart? Think again. Susan Thixton, founder of Truth About Pet Food, is here to pull back the curtain on the shocking truths hiding in your pet’s bowl. From misleading labels and sneaky marketing tricks to regulatory loopholes that protect big pet food over your pet’s health, we’re exposing it all. 🚨 Why You NEED to Hear This Episode: 🔹 Pet food recalls—what brands don’t want you to know (hint: kibble is the real problem!). 🔹 The truth about "human-grade" ingredients—are you feeding your pet junk? 🔹 Who actually regulates pet food (and why they aren’t protecting your pet). 🔹 How to decode labels & spot red flags in seconds. 🔹 Raw food myths—why it's under attack and who benefits from the fear-mongering. 🔹 How to take back control & make the best choices for your pet’s health! This episode is packed with eye-opening insights, real talk, and practical tips to help you navigate the chaos that is the pet food industry. If you love your pet, you NEED to hear this. 🎧 Hit play now, because knowledge is power—and your pet deserves the best! 🐶🐾 👉 Learn more at https://truthaboutpetfood.com/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

First, meet our special guest this week Blake Jackson from Rogue Pet Science. We met at Global Pet Expo and he won an interview during our podcast launch party! He's sharing about what sets Rogue Pet Science apart. Then, join us for this week's conversation about how to create the best possible customer experience in your store. We're sharing our favorite tips for building rapport and sharing information with customers, going above and beyond through personalized experiences and follow-up, policies including returns and product guarantees, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In the third episode of our Legendary Leadership Series, we are joined by guest Tammy Bond. Today, we are talking about the differences between coaching and traditional, 'old-school' style management and how it can benefit our teams. From active listening, to asking good questions, and so much more, Tammy has so much to share from her coaching certification background to revolutionize pet business team management. Connect with Tammy: https://www.bondgroupenterprises.com/# LinkedIn  https://www.linkedin.com/in/tammyjbond?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Instagram  https://www.instagram.com/thetammybond?igsh=MXRnZnZuaDU3aW1pcA== Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week, we're sharing an episode we recorded LIVE at SUPERZOO at the Pet Product News booth. Were you at SUPERZOO? If not, this episode is your behind-the-scenes look at all the chaos and fun to be had there. We are so glad we got a chance to meet so many of you, and if you weren't there this year, we really hope to see you at a pet industry trade show soon! Introducing our NEW podcast - for pet parents! https://linktr.ee/tipthedish Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Today's guest is Bob Negen, a seasoned expert in retail management and customer experience. Bob is the co-founder of Whizbang Retail Training, a company dedicated to helping independent retailers thrive in today's competitive market. If you haven't heard of Whizbang, you need to check it out. In this episode, we are thrilled to discuss several ideas to have a super summer, focusing on strategies for pet retailers to maximize this vibrant season. If you're a pet store owner looking for fresh ideas to attract more customers, you're in for a treat. Connect with Whizbang: https://whizbangtraining.com/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Buckle up, pet pros, because we are about to take you on a wild ride through the world of Canva - the design tool that's about to change the game for your business. Whether you're a seasoned Canva wizard or you're still using outdated programs like Microsoft Publisher (yikes!), you're not going to want to miss the game-changing tips, tricks, and features we're spilling. Trust us, after this episode, you'll be creating jaw-dropping visuals that'll have your customers begging for more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week, we share some of our favorite low-cost and no-cost technology that helps automate workflows and increase efficiency in our businesses. From scheduling tools to video editing apps, we hope you find some new solutions to help take tasks off your plate. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Ready for the secret to success in the pet industry? The reality is, success looks different for everyone. The best way to measure success is through your own growth. In this episode, we are breaking down how to track metrics, learn from setbacks, and maintain a positive outlook. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Sherry and Carly are taking a much-needed spring break, but before they go, they’re reflecting on the wild ride that’s been The Pet Shop Girls Podcast! 🚀 In this episode, we’re reminiscing about our favorite guests, the lessons we’ve learned, and how this podcast has evolved over the past year and a half. We’re also getting real about the challenges of juggling business and podcasting—because let’s be honest, it’s no walk in the (dog) park! 🐶 Plus, we’re giving you a sneak peek at what’s coming in Season 2, from exciting partnerships to ways you can help shape the future of the show. And don’t worry, we’re not leaving you empty-pawed—listen to the end because we’re wrapping things up with a few laughs. Hit play, enjoy the ride, and we’ll see you soon! 🎧🐾 Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

You've heard us talk about how much we love ChatGPT and leveraging AI in our businesses in previous episodes, and we are so excited to dig deeper into these topics in today's episode. Alongside our guest, we are sharing insights about leveraging various AI tools (including ChatGPT) to streamline administrative tasks, generate ideas, and optimize time efficiency. Our guest this week is Josh Stewart-Van Dusen, CEO of Tandem X Visuals and Instant Media Hub. Both of these companies are cutting-edge and leading the charge when it comes to leveraging tech and AI for visual production and media management. Free Download: https://www.houseofpawspetpro.com/p/ultimate/ Connect with Josh: josh@instantmediahub.com https://www.instagram.com/stewartvandusen/ https://www.instantmediahub.com/ https://tandemxvisuals.com/ https://x.com/joshstewartvand Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Over the next few weeks, we are excited to introduce our first mini-series of the Pet Shop Girls Podcast, all about Legendary Leadership. In this first episode of the Legendary Leadership Series, Richard Phillips joins us to talk about performance reviews and evaluations, leadership styles, and employee engagement. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

What happens when good promos go bad? In this episode, we're sharing our biggest tips for running smooth and profitable sales and promotions at your store. We have learned some hard lessons and we hope by sharing them here, you can learn from us without having to make those same mistakes yourself! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In this episode of Pet Shop Girls, we are guiding you through a refreshing approach to the New Year. Instead of overwhelming yourself with resolutions, we show you how to reflect on your wins, celebrate your momentum, and plan for success with confidence. You’ll discover how to shift your mindset to say, “Look at everything I’ve already done—just watch what I can do!” Plus, we share practical tips, an actionable worksheet (The Momentum Map!) in our Indie Insider Facebook Group, and inspiring ideas to help you carry your wins forward into the year ahead. Get ready to enter the New Year with gratitude, confidence, and a clear focus to build on your pet business success! 🎉 Key Takeaway: Celebrate your progress, plan your path, and step into the next year with unstoppable momentum. Get the Momentum Map: https://www.canva.com/design/DAGZkrDmwY4/-Dqs4mK5wVTy_ee9D2G3qQ/view?utm_content=DAGZkrDmwY4&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h88d2c4ce3c Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In this episode, we discuss the importance of setting clear sales goals and tracking key performance indicators (KPIs) to measure the success of your pet business. We share our own experiences with using detailed spreadsheets and visual tracking systems to stay on top of daily, monthly, and annual sales targets, and break down the value of sharing this data with your team to keep them motivated and engaged. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week, we are partying like it's New Year's Eve! In the spirit of the countdown to the new year, in today's episode, we are counting down our top 10 tips that all pet pros should do. Which tip is your biggest takeaway? Let us know - you can connect with us on your favorite social media platform on the link below. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Responding to reviews is crucial for maintaining a positive reputation. In today's episode, we are sharing all our best tips and best practices for acknowledging both positive and negative reviews, addressing concerns in a professional manner, and using reviews as an opportunity to improve business practices. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week, we are diving into the world of POS systems with the one and only Nicholas Cook, president and co-founder of Pinogy. We're talking all things point-of-sale - from must-have features to hidden fees and everything in between. Whether you're a seasoned store owner or just starting out, this episode is packed with insider tips to help you find the perfect POS to keep your business running like a well-oiled machine. Connect with Nicholas & Pinogy: https://www.pinogy.com/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

This week, join us to pull back the curtain on the challenges indie retailers face when working with brands. From MAP policy nightmares to SKU overload, we're laying it all out there - but don't worry, we've got solutions too! Join us as we give brands a peek behind the scenes and show them how to better support the lifeblood of the pet industry. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

It’s just Carly on the mic for this one, and she’s getting real about what it’s like to run a pet business in the middle of change. If you’ve ever felt the pressure of training new staff, managing a small team, or just trying to keep it all together, this episode is for you.  How to keep your team (and yourself) sane during transitions  Why clear communication is the secret sauce to smooth operations  Tech tools that actually make life easier (not harder!)  The truth about trade shows—are they really worth it?  Avoiding burnout when your to-do list never ends  How to stay positive and keep moving forward, no matter what If you’re in the trenches of pet entrepreneurship, grab your coffee, hit play, and let’s talk about navigating change without losing your mind.  Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

You've probably heard us mention on previous episodes of this podcast that Carly is kind of TikTok famous in the pet industry. With over 55,000 followers, Carly's educational videos not only gain a lot of views, but also a ton of engagement. In this episode, we're sharing some of our best TikTok tips. In this episode, we're talking about: Visibility, reach, and engagement on TikTok compared to traditional social media platforms like Facebook and Instagram The value of providing authentic educational content on TikTok (you don't have to dance!) The power of repurposing TikTok videos to create even more content on other platforms Busting common myths about TikTok's consumer base and content library And so much more! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We're so excited to welcome Stacey Bowie from Astro Loyalty to the podcast! We know Astro is a game-changer for indie pet pros, but Stacey is here to blow our minds with all the features we didn't even know existed. From saving time on frequent buyer programs to powerful marketing tools, Stacey is dishing out the inside scoop on how Astro can take your business to the next level. Strap in, pet pros, because this episode is packed with can't-miss info that's sure to have you saying "What? Astro can do that?!" Trust us, you'll be begging Stacey to come back for round two. Get Astro: https://www.astroloyalty.com/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Today's episode is all about strategies and tactics for negotiating with vendors, including creating well-documented proposals, taking control, asking good questions, and understanding the brand. The most important aspects of negotiation, in our opinion, are mutual understanding, clear communication, and standing firm. We're also sharing tips about driving sales, optimizing a visually appealing shopping experience, and more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This episode of the Pet Shop Girls is all about hiring and retaining excellent employees in your independent pet business. We're sharing our top strategies to find and foster 'rock star teams,' from Carly's unique open house hiring format to cultivating a positive workplace culture. We know what you're thinking - and trust us, we have included a bunch of low and no-cost ideas to help you retain top talent. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

🎉🐾 Celebrate with us as we hit a milestone! 🐾🎉 Join Sherry and Carly on the Pet Shop Girls podcast this coming Tuesday for their special 30th episode! They're going big with "30 Events in 30 Minutes" — packed with creative and inspiring event ideas for every Pet Pro. From fun community gatherings to unique in-store promotions, they've got something for everyone. And because they love to overdeliver, they've thrown in a few extra ideas just for you! Yes, they might have run a tad over 30 minutes, but trust us, every minute is pure gold! Don’t miss out on this treasure trove of ideas. Tune in and start planning your next amazing event! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week we are joined by special guest Krysta Fox, holistic certified Vet Tech. We are chatting about all things supplements from selecting high-quality supplements, what supplements support specific pet needs, how to help your employees with training and knowledge about supplements, supplement industry standards and red flags, and so much more. Meet Krysta Krysta began her pet industry career at a small feed store in her hometown, and since then has taken on various roles within the pet industry from sales to manufacturing, formulation, and marketing. Krysta is a seasoned veterinary technician; working in traditional, holistic, and integrative practices for close to a decade. This plays a key part in her knowledge of veterinary medicine and common (and uncommon) practice within the field. Krysta is obsessed with learning more every day in the field of animal health and nutrition. With her combined veterinary and pet industry knowledge, she can effectively help almost anyone she comes across in some way regarding their pets’ health. https://pugandhound.com/ Get Carly's Natural Pet Health Journal: https://a.co/d/5eUVfks Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

It's almost time for SUPERZOO, and we want to help you be prepared to make the most out of this incredible show. This week, we are sharing all kinds of tips including where to stay, using the app, navigating all the vendors without getting overwhelmed, what to pack and what to wear, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

It's Christmas in September! Actually, we just wanted to take this opportunity to remind you that the holiday season is coming fast and it's time to prepare your promotions and marketing plans. Here are some of the ideas we cover in more detail in this episode: Plan and buy Christmas merchandise early - or at least as early as you still can! Implement holiday sales and promotions, such as: VIP holiday party with 20% off Christmas merchandise "Stocking stuffer" event with 20% off small items "Ugly sweater day" promotion "Grinch hair, don't care" sale Host a holiday-themed VIP customer appreciation event Create a holiday gift guide Optimize in-store merchandising and displays Involve your team in the planning process Discuss what worked well and what didn't in previous holiday seasons Delegate tasks and set regular checkpoints to stay on track Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In today's episode, we are breaking down how to break up with a brand and gracefully eliminate it from our stores. There are many reasons why you may choose to stop carrying certain brands in your stores, from quality changes to core value differences. We're talking about: - Product recalls, company acquisitions, ingredient changes, product discontinuation, and more - How to determine whether or not brand exclusivity is a good fit - Assessing customer interest and phasing out slow-selling brands in favor of better-selling products - Announcing brand and product eliminations in your store - Gracefully ending a retailer-brand relationship - And so much more! "As the music of the market changes, so, too, must our steps. It's not a betrayal, but an evolution of our dance: a step towards a future we craft with intention." - Sherry Redwine Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Today, we are talking about the importance of maintaining a positive team culture and addressing issues or "yellow flags" before they become bigger problems. We can't stress enough how important it is to listen to your gut instincts, have difficult conversations, establish clear expectations for employees, and use disciplinary processes and employee handbooks to protect the business culture. The key topics discussed in this episode include: - Why it's important to remove negative employees from a business - Team culture, appearance, and setting expectations in a business - Employee disciplinary process in a retail setting - Employee handbooks: documenting disciplinary actions, and reference checks - Listening to your gut instincts - And so much more! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Hey Pet Pros - Sherry here, taking over the mic. In this episode, I'm diving into the transformative power of networking and why it's a game-changer for pet business owners. I share my personal journey from avoiding networking events to embracing them as opportunities for growth. I share actionable tips for making authentic connections, and explain how to overcome the fear of putting yourself out there. Whether you're a networking newbie or looking to sharpen your skills, this episode is packed with practical advice to help you open doors, identify, and act on opportunities. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

You may feel like you don't even have time to THINK about January and beyond right now, but in today's episode, we're talking about annual marketing plans made easy. Have you ever planned out your ENTIRE YEAR of marketing in advance? It may sound daunting, but we've got so many tips and ideas for you, it will actually even be fun! Channel your "ESP" and let's plan 2024 together. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

Welcome to The Pet Shop Girls, presented by Pet Product News. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even retail and has expanded her business to over 10,000 square feet. And you may know Carly, of House of Paws in Regina, Saskatchewan, from TikTok, where she's amassed over 50,000 followers marketing her pet boutique. She built her business in the midst of the global pandemic, and has found a ton of creative ways to scale her business and engage with her local community. This podcast is brought to you by Pet Product News: the most-read, most trusted trade magazine in the pet industry. Running a pet business can be lonely, but you don't have to do this alone. Join the Pet Shop Girls each week for the podcast that's guaranteed to make you sit, stay, and beg for more. Connect with the Pet Shop Girls! Join the Facebook group: https://www.facebook.com/groups/petshopgirlsindieinsider Follow us on Facebook: https://www.facebook.com/2petshopgirls/ Follow us on Instagram: https://www.instagram.com/2petshopgirls? Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

"Where should I get a dog?" If you work in the pet industry, you’ve heard this question more times than you can count. And let’s be honest—it’s not always a simple answer! In this episode, Sherry and special guest Verjean break it all down: 🐾 Ethical breeders vs. puppy mills – How to spot the difference 🐾 What makes a breeder "responsible"? – Health testing, socialization, and transparency matter! 🐾 Reputable rescues 101 – Not all rescues are created equal 🐾 The doodle debate – What pet pros need to know about designer breeds 🐾 How to guide customers – Helping them make informed, ethical choices without judgment This episode is all about giving you the knowledge and confidence to steer pet parents in the right direction—whether they’re looking to adopt or buy. Because at the end of the day, the goal is the same: happy, healthy dogs in responsible, loving homes. Hit play and join the conversation! 🎧🐶✨ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

It's that time of year again... when we get to count our inventory. We know, no one wants a podcast episode about counting inventory. But there are a lot of FUN things related to inventory, and that's what we are talking about in today's episode. Today we're talking about looking for new products, filling our empty stores after all the holiday sales, creative display and merchandising ideas, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

🎙️ Trade Show Success – A Must-Listen Replay! 🎙️ Global Pet Expo 2025 is almost here—March 26-28 in Orlando, Florida—and we’re bringing back one of our most valuable episodes to help you prep like a pro! This episode is packed with must-know tips to maximize your trade show experience, including: ✔️ How to prep & navigate the show floor ✔️ Essential items to bring ✔️ Networking & making meaningful connections ✔️ Smart product inquiries & show specials ✔️ Using social media to boost your experience ✔️ Time management strategies ✔️ Staying energized & avoiding trade show burnout Whether it’s your first time or you’re a seasoned pro, these tips will help you make the most of Global Pet Expo 2025! 🎧🐾 Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

This week, we're tackling a topic that's near and dear to our hearts: the art of being copied. As fellow indie retailers, we know all too well the sting of seeing your brilliant ideas snatched up by the competition. But you know what they say... imitation is the sincerest form of flattery, right? Join us as we dive into how to handle those copycat critters, turn that frustration into fuel, and keep on innovating. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

In this episode of Pet Shop Girls, Carly and Sherry dive into smart strategies to keep customers coming back for more! They chat about the power of unforgettable in-store experiences, understanding shopper behavior, and how your most loyal customers can be the key to boosting profitability. Most importantly, Carly and Sherry reveal how going the extra mile to surprise and delight your customers can turn one-time shoppers into lifelong fans. Tune in for actionable tips that will help your pet business thrive! 🎧🐾 Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

This week we are bringing our podcast listeners along for an episode we recorded LIVE at Canada's Pet Expo, Connect! You'll hear from some of the cool people we met at the show, some of our favorite industry friends, all about the products we loved the most at the show, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

This week we are back with part 2 of our Legendary Leadership Series. Today's guest is Jennifer Lymer, and we are talking all about building loyalty among your team. When we combine trust and safety with good culture, leadership, and recognition opportunities, we can build remarkably loyal teams. Connect with Jennifer: https://www.linkedin.com/in/jenn-lymer-18289bb?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We're celebrating a big milestone - one whole year of the Pet Shop Girls podcast! Join us as we take a trip down memory lane, sharing our favorite tips and insights from the past 52 episodes. Whether you're a long-time listener or brand new to the show, this special anniversary episode is packed with can't-miss advice to take your pet business to the next level. Grab a seat and get ready for a crash course in pet retail gold! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We're so excited to have Art Nakagawa on the show today. As a 44-year industry veteran, Art's passion for supporting independent pet retailers is truly inspiring. We dive deep into the power of private labeling - how it can boost your brand, improve margins, and keep those customers coming back. Art shares his expertise on simplifying the process, getting creative with packaging, and why private label is a must-try for any indie pet biz. Connect with Artvark Pet products: https://www.artvarkpet.com/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas

 Join us for the grand finale of our Legendary Leadership series!  In this last episode, we sit down with Angela LaVelle, the visionary behind Retail.pet, the leading online training platform for Pet Retail Associates. Angela will share her expert insights on nurturing and developing your team effectively. From identifying team members' development needs to creating individualized growth plans and celebrating their successes, Angela covers it all. Learn how to assess strengths and areas for improvement, set collaborative goals, provide essential resources, and track progress to ensure your team not only meets but exceeds their potential. Angela's strategies will empower you to support and uplift your team like never before. Don’t miss this invaluable episode if you're looking to enhance your leadership skills and foster an environment of continuous development and learning.  Tune in to transform your approach to team development and lead your team to greater heights! Connect with Angela: Website: https://retail.pet/ Email: HELLO@RETAIL.PET IG: https://www.instagram.com/retail.pet Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews

We are thrilled to have Dr. Conor Brady join us on the podcast today. As a leader in canine nutrition, "Dr. Brilliant" shares invaluable insights into raw feeding, dental health, seaweed supplements and more. From raw meaty bones to homemade dog treats, we enjoyed getting Dr. Brady's opinions on "paws up or paws down" for various topics related to Pet Dental Month. Connect with Dr. Conor Brady and DogsFirst: https://www.dogsfirst.ie/ https://www.instagram.com/dogsfirstireland Check out Dr. Brady's online courses that we discussed in the episode: https://www.dogsfirst.ie/all-courses/ Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect with Sherry (Odyssey Pets): https://www.facebook.com/odysseypets https://www.instagram.com/odysseypets https://linktr.ee/odysseypetsdallas Connect with Pet Product News: https://www.petproductnews.com/ https://www.facebook.com/PetProductNews