NBDA: Bicycle Retail Radio (National Bicycle Dealers Association)
Explorez tous les épisodes de NBDA: Bicycle Retail Radio
| Date | Titre | Durée | |
|---|---|---|---|
| 04 Feb 2022 | The Friday Retailer Flex - Episode 44 | 00:07:17 | |
| 08 Feb 2022 | Hans Rey: The OG Cycling Influencer | 00:50:00 | |
This episode’s guest is Hans Rey. Hans is considered the world’s leader in extreme mountain biking. He is a former trials world riding champion, a showman, stuntman, and an adventure mountain biker. He has traveled the world extensively riding over and through areas considered unrideable, all the while capturing the cultural, scenic, and spiritual aspects of these locations. Founding a nonprofit, Wheels for Life, Hans provides bikes for people in developing countries to use for transportation. In this special episode, Chad Pickard, NBDA Board Member and owner of Spoke-N-Sport Bikes in SD, sits down with Hans and catches up on the industry now, the bike boom, and everything to come, from the eyes of a legend. | |||
| 11 Feb 2022 | The Friday Retailer Flex - Episode 45 | 00:09:21 | |
| 15 Feb 2022 | Because We Can: Pursuing Excellence, Defying the Odds, and Creating Extraordinary | 01:24:27 | |
This episode’s guest is Amanda Batty, owner of the Bike Coop in Albuquerque, New Mexico, a professional athlete, a bike industry columnist, self-proclaimed trouble-making critic, and simply one badass human. Her raw, honest writing has captivated a following in our industry, her simple, elegant words carry no bullshit and simply tell things as she sees them. She took that same fire and passion and took over the Bike Coop ownership last fall. In this conversation we catch up with her about the shop, the continued bike boom, racing, and the current state of the industry. | |||
| 18 Feb 2022 | The Friday Retailer Flex - Episode 46 | 00:05:47 | |
| 22 Feb 2022 | Connect With Your Customers | 00:58:44 | |
This episode’s guest is Brett Lang, Co-Founder of Ikeono, a texting platform that allows retailers to communicate easily with their customers. Brett started managing Tibella Sports Group in 2017, and quickly realized the industry deserved a better way to communicate. Brett founded Ikeono with his brother Dru Lang, and the platform has changed what communication with our customers looks like and further automated the customer feedback loop to drive positive experiences to review sites. As retailers, we know that customer communication is at the core of everything we do. This conversation will leave you inspired for how streamlined, direct, and efficient your communication can be, allowing you to free up some of your valuable time. | |||
| 25 Feb 2022 | The Friday Retailer Flex - Episode 47 | 00:06:05 | |
| 01 Mar 2022 | Bringing a Bike Shop Back to a Community | 00:58:26 | |
This episode’s guest is Brian Shirk, Owner of Lodi Cyclery in Lodi, California. Fueled by a passion for cycling, Brian Shirk and his wife Karin opened Lodi Cyclery in January of 2021. The 2,200 square foot location has quickly become a hub of the community, with group rides, a Strava club, and custom shop cycling kit. Brain and his wife are active in the small business community and stoked to bring a bike shop back to Lodi. Listen in as we discuss what it was like to open a bike shop during the pandemic, unique ways to work with the community, and plans for future rider experiences. | |||
| 04 Mar 2022 | The Friday Retailer Flex - Episode 48 | 00:05:08 | |
| 08 Mar 2022 | Brilliant, Modern Customer Experience | 00:44:56 | |
This episode’s guest is Stuart Blyth, CEO and Co-Founder of Hubtiger, a multisided platform for the cycling industry. Hubtiger is a powerful online solution designed to improve workshop efficiency with online bookings, service scheduling, and automated communications. In addition to massive service center efficiency gains, Hubtiger, working in combination with retailers’ point-of-sale software, has been invaluable in fostering positive relationships between bike stores and customers by increasing awareness of customer history, enabling frequent communications, and boosting trust through greater transparency on what servicing has been done and when. Hubtiger is considered a Digital Game Changer for bicycle retail service centers. In this conversation, you will listen in to learn more about the Co-Founder and how Hubtiger can help your bicycle store elevate and modernize your service center administration while connecting the cycling ecosystem for the benefit of all. | |||
| 11 Mar 2022 | The Friday Retailer Flex - Episode 49 | 00:07:19 | |
| 15 Mar 2022 | Bike Registration That Works | 00:44:27 | |
This episode’s guest is Bryan Hance, co-founder of Bike Index, a 501(c)(3) nonprofit with a universal bike registration service. Their database is used and searched by individuals, bike shops, law enforcement, and other apps giving everyone the ability to register and recover bicycles. Bryan created StolenBicycleRegistry.com in 2004 because he had way too many bikes stolen - and he realized chasing and recovering stolen bikes was really fun. He works in cyber security and applies OSINT (Open Source Intelligence) methods and processes to chasing bike thieves. This episode is hosted by guest host Sheri Rosenbaum, columnist and blogger at Sunflower and Pedals. Sheri will be chatting with Bryan on the hot topic of bike shop break-ins and thefts, why shops are being targeted, how they discovered stolen bikes in Mexico, and other timely issues. | |||
| 18 Mar 2022 | The Friday Retailer Flex - Episode 50 | 00:07:51 | |
| 22 Mar 2022 | Everyone Needs Water – Why Not Make It Refreshing as Hell? | 00:58:48 | |
This episode’s guest is Matt Lyon. Matt is the President and CEO of HydraPak. He’s worked in the outdoor industry for decades and serves as the Board Chair of the California Outdoor Recreation Partnership. In 2018, Polar Bottle, a US-made Colorado based company, joined HydraPak, forming a partnership between two industry leaders and creating new ways to live out the Polar Bottle message. Focused on the bike market and growth and being a cyclist himself, Matt has refined the Polar Bottle line, expanded the US facility, and focused on custom bottles, quick turnaround, and retailer flexibility. In this conversation we will dive into the history of the two companies, the US expansion, Polar Bottle brand, state of the industry, and future plans. | |||
| 25 Mar 2022 | The Friday Retailer Flex - Episode 51 | 00:08:50 | |
| 29 Mar 2022 | Save-The-Earth, Ride a Bike (For Our Kids) | 00:50:31 | |
This episode’s guests are from the transformative nonprofit organization Trips for Kids. Joining us is Amy Carver, Director of Community and Development and RJ Heckelman, Director of Partnerships and Resources. Both Amy and RJ have been putting passion, energy, and resources into developmental programming at Trips for Kids. Trips for Kids is a nonprofit that provides meaningful cycling programs that inspire children to achieve their highest potential. Since 1988, they have been providing transformative cycling experiences through a network of members that promote healthy, recreational lifestyles, environmental awareness, and personal empowerment for young people of all communities, especially those most in need. The NBDA is a proud community partner of their work. Listen in and learn more about Trips for Kids, current and new programming, and how you as a retailer can and should get involved. Save the Earth, Ride a Bike Campaign | |||
| 01 Apr 2022 | The Friday Retailer Flex - Episode 52 | 00:07:45 | |
| 05 Apr 2022 | Fellowship. Fitness. Freedom. Black Girls Do Bike. | 00:30:18 | |
This episode’s guests are Monica Garrison, Black Girls Do Bike (BGDB) founder, and Chicago Chapter Shero, Celeste Adams. With over 100 chapters in the US, BGDB is a nonprofit growing and supporting a community of women of color who share a passion for cycling. They strive to establish a comfortable place where female cyclists can support, advise, organize rides, and promote skill-sharing. By sharing positive images of ladies and their bikes, they affirm that black girls do bike! BGDB also encourages bike advocacy, education, volunteerism, and safety in all communities and worldwide. Guest Host Sheri Rosenbaum, columnist, and Blogger at Sunflower and Pedals, will be chatting with Monica and Celeste. Topics include BGDB’s new partnership with Zwift, ideas on how shop owners can make women of color feel more invited, and the need for the cycling industry to offer extended sizing. We also discuss the challenges of proper helmet fit for black cyclists with natural hair, dreadlocks, or an afro. Helmets are an essential accessory requiring shops and helmet manufacturers to consider this issue. | |||
| 08 Apr 2022 | The Friday Retailer Flex - Episode 53 | 00:07:59 | |
| 12 Apr 2022 | Revolution in Retail | 01:04:20 | |
This episode’s guest is Neal Norton, owner of The Bikery in St Petersburg, Florida. The Bikery is a laid-back haunt for coffee, espresso, and pastries, plus a shop selling bicycles, gear, and accessories. The shop opened in 2016 after the idea came to Neal’s son Taylor when he was checking out bike shops online and noticed an awesome shop located in Berlin, Germany that bought and sold vintage racing bikes as well as running a neat little coffee shop. Neal was into the craft coffee movement that was just gaining steam in the Tampa Bay area. Taylor knows bikes and Dad loves coffee, so the idea for The Bikery was born. Listen in as we talk about the unique features of The Bikery, how the shop works with their employees, focusing on service shop efficiency, and the future of retail. References: https://stevenpdennis.com/remarkable-retail/, https://www.retailprophet.com/books/ | |||
| 15 Apr 2022 | The Friday Retailer Flex - Episode 54 | 00:07:36 | |
| 19 Apr 2022 | *The* Tradeshow for Bike, Paddle, and Outdoor Gear | 00:52:40 | |
This episode’s guest is Lance Camisasca, Bike Show Director at the Big Gear Show. A second-time guest on the podcast, Lance has served in the trade show industry for over 20 years. Lance is an experienced event creator and director who is globally acclaimed for hosting productive and purposeful gatherings whose blueprints are proven to be years ahead of their time, and the NBDA team has been thrilled to work alongside him and his team preparing for the must-attend industry trade show, the Big Gear Show 2022. Today we are going to dive into the origins of the Big Gear Show, highlights from 2021, all to expect for 2022, and conclude in a call-to-action for retailers and brands at large - come play with us! 2021 Big Gear Show Re-Cap: https://nbda.com/celebrating-the-magic-of-the-big-gear-show/ | |||
| 22 Apr 2022 | The Friday Retailer Flex - Episode 55 | 00:06:29 | |
| 26 Apr 2022 | BikeFlights - Service by Cyclists for Cyclists | 00:52:43 | |
This episode’s guests are Gordon Wadsworth, Customer Experience Manager and Sparky Moir, Customer Orders Manager at BikeFlights. BikeFlights, started in 2009, is an easy-to-use bicycle shipping service and a supplier of easy-to-pack bike shipping boxes. Offering low costs, excellent service, and on-time delivery with every shipment, BikeFlights serves individuals, bike shops, events, and cycling industry businesses. Both Gordon and Sparky play essential roles in leading the BikeFlights Customer Support Team, which serves bikes shops and individuals using BikeFlights. They're also both great bike riders, too! Listen in as we get to know BikeFlights as a company, why they guarantee that BikeFlights is the best way to ship your bike, and finally they will offer up some pro tips for retailers and cyclists alike. | |||
| 29 Apr 2022 | The Friday Retailer Flex - Episode 56 | 00:08:33 | |
| 03 May 2022 | There’s Something About Biloxi | 01:00:06 | |
This episode’s guests are from Biloxi Bicycle Works in Biloxi, Mississippi. Co-owners Daniel Wijdenes and Bart Luther are turning heads as they drive cycling into the local community of Biloxi. Biloxi Bicycle Works opened around the same time the pandemic started shutting down businesses in America. The business promotes the benefits of daily exercise and welcomes all to the store to expand their knowledge surrounding their own physical fitness and what the Gulf Coast has to offer. Focused on biking, running, and swimming, Daniel and Bart are embracing the true impact a local shop can have on a community by working with Coastal Mississippi’s tourism, providing opportunities and guidance for physical fitness. Listen in as we get to know the team, the store, and how they enjoy helping others experience the great outdoors and improve their health and well-being. | |||
| 06 May 2022 | The Friday Retailer Flex - Episode 57 | 00:11:57 | |
| 10 May 2022 | Sensei in the Art of Bicycle Maintenance | 01:10:05 | |
This episode’s guest is Mark Purdy, referred to as a Sensei in the Art of Bicycle Maintenance. His impressive background runs over 35 years in the bicycle industry at all levels from manufacturing to small-town mom & pop shops to multi-store chains and high-end boutiques. He’s been a race mechanic for US Amateur & Conti teams and an entrepreneur himself running a retail service course in NYC called Ifixbyx. His knowledge, know-how, and everyday whit come through in every conversation. Listen in as we talk with Mark about his insight and ability to look past the moment to see so much more, his background, mechanics at retail level, the future of the industry, and so much more. Lots of nuggets in this one. | |||
| 13 May 2022 | The Friday Retailer Flex - Episode 58 | 00:16:27 | |
| 17 May 2022 | Remarkably Collaborative | 00:57:33 | |
This episode’s guest is Ryan Zagata, President at Brooklyn Bicycle Company. Brooklyn Bicycle Company is a bicycle company based in Brooklyn, New York, that was founded in 2011. Brooklyn Bicycle Company originated from the desire to provide people with bicycles to explore their neighborhoods and engage with their communities. The company itself, deeply immersed in its community, designs bikes to celebrate their own neighborhood; multicultural, economically diverse, topographically dynamic, and remarkably collaborative. Ryan and his team are on a mission to make purchasing a product a human experience. Not just providing their customers with bicycles but providing a series of positive experiences from the first interaction to new bike day. Working with retailers, Ryan and his team deliver on that promise day in and day out. CNN named the Brooklyn Cruiser one of "the coolest commutes on two wheels", and the bicycles have been showcased as fashionable options in publications such as Vogue in 2012. Listen as we get to know Zagata, learn more about the company, the human interaction that lends to a positive experience and explore all to come in the future of the bicycle industry. | |||
| 20 May 2022 | The Friday Retailer Flex - Episode 59 | 00:08:10 | |
| 24 May 2022 | Innovative, Accessible, and Versatile | 00:53:40 | |
This episode’s guest is Jessica Hill, Director of Sales at Aventon Ebikes. Her professional career spanning decades, Jessica is a creative, dedicated, and highly motivated leader. Aventon is a brand and manufacturer of electric bicycles whose headquarters are in Brea, California. Aventon was founded in 2012 and was originally a fixed-gear bicycle company, before moving into the ebike market in 2018. Since then the company has released numerous models of ebike, with many of these ebikes winning recognition throughout the industry. Since the initial lockdowns of the COVID-19 pandemic, Aventon and the electric bike industry as a whole have witnessed explosive growth. Listen in and learn more about starting in the bicycle industry, Aventon as a company, consumer ebike trends, and expectation forward. | |||
| 27 May 2022 | The Friday Retailer Flex - Episode 60 | 00:07:56 | |
| 31 May 2022 | Linking Riders, Retailers, and Brands | 00:56:25 | |
This episode’s guest is Neil Macc, Chief Revenue Officer at Beeline Connect. Beeline, founded in 2013, is focused on delivering software solutions for the bicycle industry. So focused, in fact, the company has facilitated over 100,000 service and fulfillment appointments connecting riders with independent bicycle retailers. Neil brings his expertise in management, product development, sales, purchasing, franchising, and contract negotiation to seamlessly connect the rider, retailer, and bicycle brands for real-time service and fulfillment scheduling. Motivated professionally by team building and creating a seamless customer experience, listen in as we talk with Neil about his journey in the industry, the Beeline Connect platform, and his own thoughts on the industry future forward. | |||
| 03 Jun 2022 | The Friday Retailer Flex - Episode 61 | 00:12:52 | |
| 07 Jun 2022 | NBDA Nosh Episode 1 - Buy Where You Ride Retailer Event Fund with HLC | 00:54:18 | |
This is Episode 1 of our new podcast series – The NBDA Nosh. The Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by the team at HLC to talk through the highlights and community effects that the BWYR Retailer Event Fund Program is having. | |||
| 10 Jun 2022 | The Friday Retailer Flex - Episode 62 | 00:11:13 | |
What about your store layout and design encourages customers to walk through and fully experience your space? | |||
| 14 Jun 2022 | Fireside Chat - E-Bike Explosion/Fire Safety | 00:58:18 | |
Recent news in both trade and consumer publications around e-bikes risk and safety have prompted attention on the classification of bicycles and lithium-ion batteries. In response to the amount of data, the NBDA has teamed up with experts to offer a SuperWebinar series boiling down the information to outline retailer best practices regarding e-bikes. This episode is a playback of the Fireside Chat that occurred live on NBDA web platforms May 24th, 2022. Listen in to learn more about UL 2849, and what bicycle retailers need to know on compliance moving forward as well as safe storage and handling of Lithium-ion batteries. | |||
| 17 Jun 2022 | The Friday Retailer Flex - Episode 63 | 00:09:34 | |
| 21 Jun 2022 | Phat Tire Bike Shop | 00:41:27 | |
This episode’s guest is Josh Travis, Phat Tire Bike Shop’s Bentonville, Arkansas store manager. The Bentonville location is one of 13 Phat Tire shops in a two-state region—Arkansas and Oklahoma. Bentonville is the headquarters for Walmart, and in 2006 MTB trails were a tool to attract talent to this quaint town. Fast forward to today, and the area boasts some of the best MTB and gravel riding in the US, maybe the world, with the ability to ride right from your doorstep. The town also has world-class restaurants, microbreweries, music, and an admission-free art museum. The guest host for this episode is Sheri Rosenbaum, columnist and blogger at Sunflower and Pedals. Sheri will be chatting with Josh about the Bentonville bike scene, adding a rental fleet to your shop’s offering, and how to manage rentals for the best customer experience. Josh can talk from experience as Phat Tire Bike Shops have 150+ rental bikes in their fleet, including everything from kids bikes and commuters to gravel and high-end full suspension eMTB. | |||
| 24 Jun 2022 | The Friday Retailer Flex - Episode 64 | 00:09:05 | |
| 28 Jun 2022 | Perfecting How Bikes Move | 00:50:19 | |
This episode’s guest is Taylor Essick, CEO & Co-Founder of Kitzuma Cycling Logistics. For the last 20 years, Taylor has had his finger on the pulse of the bike shipping and logistics industry. With the launch of Kitzuma Cycling Logistics in 2020, he is using that experience to help simplify the way bikes move for bike companies and the cyclists they serve. In this episode we will not only get to know Taylor and the company Kitzuma, but also explore the ways retailers and brands can work with Kitzuma, their partnerships, and advice for retailers navigating shipping and logistics forward. | |||
| 01 Jul 2022 | The Friday Retailer Flex - Episode 65 | 00:08:29 | |
| 05 Jul 2022 | NBDA Nosh Episode 2 - Shane McCamey, Director of Training and Business Development at Boiron USA | 00:51:48 | |
The Nosh is nourishment, a little bicycle industry food for the soul; it might leave you feeling full and content at the end, or hungry and asking for more. We hope it hits you right on, leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Shane McCamey, Director of Training and Business Development at Boiron USA. Boiron has been making products for 90 years with the purest medicines made from the earth's best resources. Listen in as they chat about retailers diversifying their offerings in store, why it might make sense to embrace products that keep your customers on the bike, and much, much more. | |||
| 08 Jul 2022 | The Friday Retailer Flex - Episode 66 | 00:06:57 | |
| 15 Jul 2022 | The Friday Retailer Flex - Episode 67 | 00:08:06 | |
| 12 Jul 2022 | The Service-Focused Shop | 00:59:57 | |
This episode’s guest is Matthew LaPrade, Owner of AE Service Course in Folsom, CA. Aside from being on two wheels since 3 years old, Matthew has two decades of experience in the bicycle industry. From mopping floors and breaking down cardboard to being contracted by top bicycle companies to provide technical services, throughout this time Matthew has developed a wealth of knowledge and skill that he is happy to share (especially over espresso). His skills and knowledge span all disciplines of bicycle with a heavy emphasis on road bikes, on which he spends most of his personal time riding. Listen in and learn more about his store and his thoughts on the changing of the industry and service forward. | |||
| 19 Jul 2022 | Expanding a Bicycle Retailer’s Standard Offering | 01:01:28 | |
This episode’s guest is Joe Coppola, a second time podcast guest and owner of Velo Concepts Bicycle Lab and Studio located in Culpeper, Virginia. Started in 2014, the bespoke bicycle retailer strives to be different from all others. Rather than take a one-size-fits-most approach, Velo Concepts’ focus is on helping the rider select a bicycle that fits the unique needs, size, riding style, and aspirations of the cyclist. The store features a state-of-the-art fitting lab, which, coupled with over 30 years’ experience performing fits, ensures that every rider gets professional-level fits using the latest technologies. They even have an in-house cycling sport orthotics lab. Joe is fanatical about the details and eager to take everyone’s cycling journey to the next level – listen in as we dive deeper with Joe into expanding a bike shop's standard offering. | |||
| 22 Jul 2022 | The Friday Retailer Flex - Episode 68 | 00:04:53 | |
| 26 Jul 2022 | Inspired by Spilled Coffee | 00:48:25 | |
This episode’s guest is Adam Saplin, Founder and Inventor of HandleStash, a made in the USA shock absorbing bike cup holder. After 9 months of R&D, welcome HandleStash, born while trying to carry a coffee while riding, and coffee that kept jumping and splashing on every bump. HandleStash is made with as much US-sourced materials as possible, and assembled in Denver, CO. Having recently left his past career to jump feet first into launching a brand into the market, listen as we get to know Adam, learn more about the company, committing to “made in the USA”, the casual rider and the most overlooked bicycle accessory. | |||
| 29 Jul 2022 | The Friday Retailer Flex - Episode 69 | 00:05:27 | |
| 05 Aug 2022 | The Friday Retailer Flex - Episode 70 | 00:05:06 | |
| 01 Aug 2022 | Live from the Big Gear Show Day Zero | 00:27:57 | |
Big Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Jake Capistrant - Owner, Jake’s Bikes | |||
| 03 Aug 2022 | Live from the Big Gear Show Day 1 | 00:27:20 | |
Big Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: | |||
| 04 Aug 2022 | Live from the Big Gear Show Day 2 | 00:49:17 | |
Big Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: | |||
| 09 Aug 2022 | NBDA Nosh Episode 3 - Robb Zbierski, Sales and Leadership Consultant | 00:51:26 | |
The Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. | |||
| 12 Aug 2022 | The Friday Retailer Flex - Episode 71 | 00:11:05 | |
| 16 Aug 2022 | Great Staff and the Philosophy of Community | 00:29:21 | |
This episode’s guest is KC Speich, managing partner at Trek Bicycles of Highland Park, an independently owned and operated shop in a northern suburb of Chicago. KC has been in thr cycling industry since the age of 14 and has experience on both the LBS and manufacturer sides of the business. The guest host for this episode is Sheri Rosenbaum, columnist for RoadBikeRider and blogger at Sunflowers and Pedals. Sheri chats with KC about what makes TrekHP successful and a repeat winner of the Gold and Silver Bicycle Retailer Excellence Award. KC attributes success to a great staff and the philosophy of community, embracing it internally externally, and online. The two also chat about the acquisition of a second location, the challenges, and the rewards. You won’t want to miss this podcast as it contains some key takeaways to use in your shop. | |||
| 19 Aug 2022 | The Friday Retailer Flex - Episode 72 | 00:06:31 | |
| 23 Aug 2022 | Taking an Essential Central Role in the Mobility of the Future - Bosch eBike Systems | 00:55:40 | |
This episode’s guest is Laura Montero, Technical Product Specialist at Bosch eBike Systems. Laura, based in Austin, TX, is part of the team that interfaces with independent bicycle retailers on a regular basis, working with retailers on technical training, relationship building, support, and resources. For more than 10 years, Bosch has been delivering innovative eBike drive systems that offer top performance and quality. Their award-winning motors, highly efficient batteries, and modern displays can be found on eMountain, eTrekking, City eBike or eCargo bikes. Listen in and learn more about Bosch eBike System, how retailers can thrive working closely aligned and a bit of firsthand insight around sustainability, opportunity, and cultivating an e-community. | |||
| 26 Aug 2022 | The Friday Retailer Flex - Episode 73 | 00:09:23 | |
| 30 Aug 2022 | Making Cycling Fun for Children | 01:01:05 | |
This episode’s guest is Jerry Lawson, Chief Frog at Frog Bikes, the award-winning manufacturer of premium lightweight kids’ bikes. An ambitious strategic international business director and a retail professional with a proven record of delivering results, Jerry founded Frog Bikes with his wife, Shelley Lawson, after a fruitless bicycle hunt for their own two children inspired them to leave their corporate careers behind and create bikes just for kids. They set about creating quality, lightweight, and affordable kids' bikes and nine years down the line Frog's child-centered approach has earned them global accolades and industry awards for innovation and design. Listen as we get to know the brand, vision, and how they continue to excel with thriving partnerships and relationships with over 1,800 retailers worldwide. | |||
| 02 Sep 2022 | The Friday Retailer Flex - Episode 74 | 00:05:05 | |
| 06 Sep 2022 | NBDA Nosh Episode 4 - Erin Huck | 00:53:12 | |
The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director, Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Erin Huck, a cross-country mountain bike racer, 5-time Elite National Champion, and Tokyo Olympian. Listen in as they talk to her about recovery from injury, setting and pursuing goals, balancing career, family, and racing, and the athlete mindset. | |||
| 09 Sep 2022 | The Friday Retailer Flex - Episode 75 | 00:06:45 | |
| 13 Sep 2022 | Using a Scientific Method to Design Your Service Center | 01:02:48 | |
This episode’s guest is George Lee, a known retail expert with an unwavering desire to innovate, implement, and take every business and everybody in his environment to the next level, and a second time guest on the podcast. His bicycle industry career is centered on strategic thinking, planning, and profitability. He is leading the retail strategy and operations growth plan of Conte’s Bike Shop - the biggest bicycle retail business on the East Coast. He joined us last year to talk about developing your retailer experience, leadership, and the importance of data. Today he joins us to go deep into your service menu and how you can use a scientific method when designing. | |||
| 16 Sep 2022 | The Friday Retailer Flex - Episode 76 | 00:06:03 | |
| 20 Sep 2022 | Advocating for Professionalism | 00:57:45 | |
This episode’s guest is Albert Cabbad, Owner of R&A Cycles. R&A Cycles has 2 locations offering cutting-edge inventory. Al has over 30 years’ knowledge of cycling and fitting and believes only in advertising products that R&A Cycles has physically in store. Al is leading out retail with an honest reputation and an immense desire to fulfill all their customer’s needs. Listen in as we go deep into the topics retailers are facing today, managing inventory, stock allocations, cashflow, inflation, and limited credit availability. References: https://nbda.com/the-importance-of-your-retail-reputation/ | |||
| 23 Sep 2022 | The Friday Retailer Flex - Episode 77 | 00:10:05 | |
| 27 Sep 2022 | Supporting Diversity and Growth in Our Industry | 00:49:14 | |
This episode’s guest is Benita Warns, co-owner of Midway Bicycle Supply. Midway specializes in sales to very small bike shops, including non-profits and other operations that often can't get accounts with other distributors. Warns and her husband Michael also operate a volunteer-run bike shop of their own, Mr. Michael Recycles Bicycles. Midway, which incorporated in 2013, stocks products from Kenda, KMC, UNO, Co-Union, Wald and others. Unlike some distributors, Midway doesn't require a brick-and-mortar location or landline phone. Midway requires that its wholesale customers have liability insurance and some form of business incorporation or a fiscal agent and have a state tax ID number. Listen in as we get to know more about Midway, the Warns and how they support diversity and growth in our industry. | |||
| 30 Sep 2022 | The Friday Retailer Flex - Episode 78 | 00:06:29 | |
| 04 Oct 2022 | NBDA Nosh Episode 5 - The Biking Market | 00:53:32 | |
The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Johnny Gibson and Daniel Matthews from The Biking Market. The Biking Market is a global multi-vendor marketplace that connects consumers, bicycle retailers and bicycle suppliers. With a mission to help make bicycles and other cycling products more accessible and affordable for consumers, while helping bicycle businesses increase their sustainability. Listen in as we discuss how retailers can interact with The Biking Market. | |||
| 07 Oct 2022 | The Friday Retailer Flex - Episode 79 | 00:06:23 | |
| 11 Oct 2022 | Ecommerce - a Meaningful Contributor to the IBD Business | 01:07:21 | |
This episode’s guest is Ryan Atkinson, President and Co-Owner of SmartEtailing, a company committed to the success of local independent bicycle retailers by providing software and services that help them effectively compete in an evolving retail environment. SmartEtailing provides website, marketing, and data solutions exclusively in the cycling industry. A year ago, the company expanded their capabilities into business intelligence and marketing automation by merging with Retail Toolkit. In this episode, we chat with Ryan about the current landscape of sales, dive into some news headlines and data, and catch up with him regarding SmartEtailing and Retail Toolkit, the company, people, and future. Before we close out, we will once again engage with him in an NBDA member-submitted Q&A session. | |||
| 14 Oct 2022 | The Friday Retailer Flex - Episode 80 | 00:06:18 | |
| 18 Oct 2022 | Keeping the Agenda Big and the Dealers Even Bigger | 00:38:47 | |
This episode’s guest is Corbin Smith, CEO of Unified Bike Co. Unified is a dealer-centric bike company that is in the business to make running bike shops easier and more profitable. Bike shops are at the center of every decision they make and will always be that way. Offering high quality mountain bikes, urban bikes, e-bikes, components, and branded apparel, this is one company to keep an eye on. Offering the best warranty in the game, Unified Bike Co is focused on a strong retailer working relationship, attracting top dealers across the US. Listen in as we get to know Corbin, the brand, and why you need to head over to the website and click become a dealer today. | |||
| 21 Oct 2022 | The Friday Retailer Flex - Episode 81 | 00:06:02 | |
| 25 Oct 2022 | Solving the “First and Last Mile” Transportation Gap | 00:34:37 | |
This episode’s guest is Robert Dennis, National Sales Manager at Okai Bicycles. OKAI has a rich tradition of delivering top-notch micro-mobility solutions with a multinational team carrying more than a decade of experience serving the industry. Thanks to exceptional capabilities in designing, R&D, manufacturing, quality assurance, testing and customer service, OKAI has built a commanding market presence in Europe and North America as one of the world's largest e-scooter and e-bike manufacturers. Okai is dedicated to solving the “first and last mile” transportation gap with high-quality, high-performance electric bikes and scooters acknowledged as best in their industry, also with the important safety certifications. Listen in as we get to know Robert, the brand, and discover all the ways Okai is working to wow your customers with sleek design, durable quality, and affordable price. | |||
| 28 Oct 2022 | The Friday Retailer Flex - Episode 82 | 00:06:17 | |
| 01 Nov 2022 | The Community Hub - Retailer Rider Outreach | 01:02:12 | |
This episode’s guest is Davide Giardini, Marketing Director at Full Cycle Bikes, Colorado Multisport, & The Tune Up Bar. Full Cycle is the oldest bike shop in Boulder, and it is still to this day independently owned by one owner. Colorado Multisport, inside Full Cycle, is a specialty triathlon store that is world renowned for the list of triathlon Olympians and world champions that walk through its doors. The Tune Up Tavern & Espresso, also located inside Full Cycle, is a full-service bar (think cocktails, beers, wine) and coffee shop. Having won many local awards in recent years for their efforts, Full Cycle transformed their communities, bringing passion filled events, cycling energy, and connecting the industry at large to the local rider. An Italian native, Davide has a unique combination of international experience in the endurance sports world, combining a decade of sales and marketing and business development, with half a decade as a world’s top 10 professional triathlete, AND as of late a US Ski Mountaineering National Team member. His unique skill set mix brings an inspiring personality to the bicycle industry and endurance sports as a whole: building & fostering partnerships through a genuine love for endurance sports, that make a positive impact on the business and local community. Listen in as we get to know more about this Boulder Cycling & Multisport Hub is changing the way we look at retailer rider outreach. Our hope is that you gain some fresh, creative ideas for you as a retailer to think about for your local community. | |||
| 04 Nov 2022 | The Friday Retailer Flex - Episode 83 | 00:07:49 | |
| 08 Nov 2022 | NBDA Nosh Episode 6 - Wiley Mosley: Giant Bicycles Account Executive | 00:41:54 | |
The Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly episode featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Wiley Mosley, Central and South Texas Giant Bicycles Account Executive to talk about the Giant brand, retailer experience, and some feedback from his personal interactions with so many retailers. | |||
| 11 Nov 2022 | The Friday Retailer Flex - Episode 84 | 00:07:06 | |
| 15 Nov 2022 | Sustainability and Cycling | 00:56:07 | |
This episode’s guests are Eduardo Silva and Charlotte Herzenberg, co-owners of Carbon Bike Specialists, a top-of-the-line facility in Essex, NY, specializing in carbon bike repair, customization, and paint restoration. The state-of-the-art facility opened in July 2022. Eduardo was formally the head technician at Carbon Bike Repair in the UK, the leading carbon repair company in Europe. Carbon Bike Specialists has repaired over 10,000 bikes and never has had one come back. With a passion for sustainability and cycling, both Charlotte and Eduardo are partnering with bicycle retailers across the US to spread the word on how carbon can be safely repaired. | |||
| 18 Nov 2022 | The Friday Retailer Flex - Episode 85 | 00:09:49 | |
| 22 Nov 2022 | Locally-Owned and Community-Focused | 00:54:36 | |
This episode’s guest is Don DiCostanzo, Founder and CEO of Pedego Electric Bicycles. Founded in 2008, Pedego is the leading brand of electric bikes in North America. Pedego is famous for premium quality, five-star local service, and an industry leading five-year warranty. A complete line of 19 electric bike models are available at over 200 locally-owned Pedego stores that offer sales, rentals, tours, accessories, and service. Selected as 2021 Entrepreneur of the Year Pacific Southwest, Don spent over 20 years leading innovative products and programs for the automotive industry, prior to founding Pedego. As the CEO of Pedego, he makes quality, innovation, and customer service happen every day and he makes good on his company’s goals to delight Pedego customers and assist Pedego dealers to be successful. | |||
| 24 Nov 2022 | The Friday Retailer Flex - Episode 86 | 00:05:26 | |
| 29 Nov 2022 | E-Bikes for the Great Outdoors | 00:41:39 | |
This episode’s guest is Spinks, PR & Brand Specialist for QuietKat Off-Road Electric Bicycles. Born and raised in Vail, Colorado, Spinks has a decorated past in the outdoor recreation and hospitality industries. A diverse background featuring top level customer service and product innovation, Spinks has been a driver of brand performance. Founded in 2013 in Eagle, Colorado, QuietKat is the leader in off-road electric bikes for hunting, fishing, camping, and exploring the great outdoors. QuietKat has seen incredible growth and has since been acquired by Vista Outdoor in 2021. As e-bikes allow for diversity of rider and purpose, this is a brand to watch. Listen in and learn more about e bikes for the great outdoors and how as retailers we can play a role in the future of getting more people on bikes with electrified access to the outdoors. | |||
| 02 Dec 2022 | The Friday Retailer Flex - Episode 87 | 00:07:51 | |
7 Tips for Higher Retail Holiday Sales Using your Email List and Social Media | |||
| 06 Dec 2022 | Getting Kids Started in Cycling Early | 01:18:12 | |
This episode’s guest is Ryan McFarland, Founder of Strider Bikes and All Kids Bike. Ryan is an entrepreneur with a passion for biking and motorsports. In 2007, he founded Strider Bikes in his garage. Today, the balance bike company has sold nearly 4 million bikes worldwide. Strider creates and inspires future generations of riders by giving children as young as six months old the best first-bike experience. Strider Bikes revolutionized the bike’s design to develop a child’s balance first and pairs each balance bike with a proven learn-to-ride process. Children around the globe are starting on a Strider Bike and learning the art of two-wheeling – before they’re out of diapers. Listen in and learn how you as a retailer can work with Strider to get kids started early into our sport. This episode’s special guest host is Chad Pickard, NBDA Board Member and Owner of Spoke N Sport. | |||
| 09 Dec 2022 | The Friday Retailer Flex - Episode 88 | 00:06:49 | |
Best practices that retailers should be focused on during the cold season. | |||
| 13 Dec 2022 | How to Grow Your Kids Category in Store | 00:51:27 | |
In a recording on December 1, 2022, NBDA President Heather Mason sat down with Lauren DiMartino, North American Market Lead at Kids Ride Shotgun, for a NBDA Member Roundtable Event focused on the kids category. In this conversation listen in to learn why the kids category is so important to a retailer’s offering and what the current climate is like around kids sales. The conversation dives deep into retailers who are excelling at sales and why, tips for interacting with parents regarding bike and helmet sizing, and what’s missing in the current landscape. The roundtable is jam packed with value-add nuggets for retailers of all sizes. | |||
| 16 Dec 2022 | The Friday Retailer Flex - Episode 89 | 00:07:40 | |
| 20 Dec 2022 | Transform Your Community Through Trails | 01:06:05 | |
This episode’s guest is Gary Vernon, Walton Family Foundation Senior Program Officer supporting Steuart and Tom Walton’s work creating a world class destination for mountain biking and all types of cycling in the state of Arkansas. Gary is an avid mountain biker and off-road motorcyclist and an expert in competition motorcycle trials. His passion for cycling spans nearly 50 years. Arkansas is an economically driven state and the investment from the Walton family into local trails and advocacy has created a biking destination. Listen in and learn how you as a retailer can transform your community through trails, including the core elements to shape a “destination”, creating trail ambassadors, involving youth and new riders, and the lasting positive impacts of your hard work. This episode is hosted by special guest host Chad Pickard, owner of Spoke N Sport in SD and NBDA Board Member. | |||
| 23 Dec 2022 | The Friday Retailer Flex - Episode 90 | 00:11:16 | |
| 27 Dec 2022 | Best Advice From NBDA Board Members | 00:51:58 | |
In this episode we have invited several members of the NBDA Board to share wisdom and best advice for retailers as we wrap up 2022 and head into 2023. Where should retailers focus? Any tips? Thoughts about vendor relations, cashflow, staffing, and fixed costs? Joining us in this very special episode focused on ensuring specialty bicycle retailers future success are Peter Henry (Landry’s), Kent Cranford, John Robinson (Johnny Velo Bikes), Gillian Forsyth (BFF Bikes), and Chad Pickard (Spoke N Sport). | |||
| 30 Dec 2022 | The Friday Retailer Flex - Episode 91 | 00:10:35 | |
5 things to help you plan for your most profitable retail year in 2023 | |||
| 03 Jan 2023 | NBDA Nosh Episode 7 - Happy New Year with Special Guest Frank McMillan | 00:48:52 | |
The Nosh is a monthly feature highlighting NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Nosh #7 features 5 resolutions for the bicycle retailer, a reflection back on 2022 NBDA programming, and a look into 2023. In this episode they are joined by an industry veteran and visionary in leading real-time service contracts and insurance consulting- Frank McMillan, Founder of Ensure Protect and developer of R.I.D.E.S. (Ride it Daily Extended Service). | |||
| 06 Jan 2023 | The Friday Retailer Flex - Episode 92 | 00:05:34 | |
| 10 Jan 2023 | Running a Well-Oiled Retail Machine | 00:59:45 | |
This episode’s guests are Steffen Root and Jaryn Pierson, the Co-Owner and Manager of Berkshire Bike and Board, with 3 locations in the Northeast. The conversation touches on retaining the mom-and-pop feel within your store while running a well-oiled machine, how a detailed structure helps all areas of operations, placing the right person in the right place, and how important it is to get every customer that comes in the door to experience the joys of an ebike. All this and more filled with optimism and a bit off apprehension as we enter into 2023. | |||