Manage Smarter (C. Lee Smith, Audrey Strong & C-Suite Radio)

Darren Horwitz is the Founder of TenTen, a brand implementation firm that helps organizations plan, build, and manage brand change. Darren and his team work with clients to help them navigate the complex process of planning, executing, and bringing brands to life. In just over 8 years, TenTen has helped 100+ companies rebrand, across industries and around the world. Darren and TenTen’s work has benefited the U.S. Army, GE Healthcare, Lincoln Financial, and J&J to name a few. Before founding TenTen, Darren established implementation and brand governance as integral disciplines at FutureBrand. He successfully deployed and governed global brands like American Airlines, Cadillac, and USAA. Prior to this, Darren defined brand management systems at Interbrand, working with notable clients such as Humana and Thomson Reuters. As a founding partner at Pixeljockey LLC, he played a crucial role in managing brand rollouts for AT&T and MasterCard. Darren excels in tackling challenges and guiding clients to achieve measurable results in brand optimization. In this podcast for managers, Audrey, Lee and Darren discuss:  ·        The 5 Pillars of Successful Brand Implementation Planning ·        What is branding vs. rebranding? Why do it? ·        Timing, cost and implementation of branding ·        What are the logistics of a branding or rebranding? "Rebranding goes much further than the creative development. Planning to successfully launch and rollout your rebrand takes time - so start planning early!”– Darren Horwitz Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Darren Horwitz https://www.tentengroup.com/ https://www.linkedin.com/in/darrenhorwitz/ https://www.tentengroup.com/insights   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Sharon Smith is the founder of C-Suite Results, author of “The Corporate Detox” and the host of the “C-Suite Success Radio” Podcast on the C-Suite Network. With an extensive background in cyber security, Sharon is passionate about helping organizations improve their security posture through hiring and retaining top security talent along with helping security executives lead strong teams and create a culture of security in their organizations. She also focuses her talents on taking complex processes in technology and now looks at the human operating system and corporate cultures.    In this episode, Audrey, Lee and Sharon discuss: ·            - Preventative measures to secure mail and data systems - How to build a company culture oriented around cyber security - Cybersecurity causes a lot of stress among leaders and managers - All hackers do not pose a threat - Security Awareness training needs to be ongoing, not annual "One thing I think many people are missing is maybe it’s not about your data but your network may lead to another network that has the data. You may be the gateway of the attacker." – Sharon Smith    Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Sharon Smith:   Twitter:  @CSuiteResults Facebook:  https://www.facebook.com/csuiteresults/ Website:  www.c-suiteresults.com Email:  sharon@c-suiteresults.com Book: http://www.c-suiteresults.com/publications/ Podcast: https://itunes.apple.com/us/podcast/c-suite-success-radio/id1250172543?mt=2 YouTube: https://www.youtube.com/channel/UCihOXpnYn7_nyF9wAXGJFHg LinkedIn: https://www.linkedin.com/in/smithsharonj/  Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith    Connect with SalesFuel: Website: http://salesfuel.com/ Twitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Stephanie Nivinskus is the CEO of SizzleForce Marketing, an agency that helps scaling companies get noticed and attract more clients on a daily basis. Since 1995, she has developed and executed brand-building campaigns for companies including Starbucks, The NFL, Quiksilver, and thousands of small businesses. A Story Brand Certified Guide and Certified Partner of Digital Marketer, Stephanie has written for Forbes & Entrepreneur magazines and she is the author of the International #1 Bestseller, Absolutely Unforgettable: The Entrepreneur’s Guide To Creating A Heart-Centered Brand And Standing Out In A Noisy World. In this podcast for managers, Audrey, Lee and Stephanie discuss:  ·        5 explanations as to why your products or services aren’t selling ·        How to appeal to buyers on an emotional level ·        Attention-getting techniques to create FOMO ·        How company credibility and product credibility affect salesperson credibility ·        When to pull the plug on a product that’s not doing well "I will tell you I am a firm believer there’s 5 emotional motivators that prompt people to pull out their wallets over and over and over.”– Stephanie Nivinskus Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Stephanie Nivinskus www.SizzleForce.com https://www.facebook.com/SizzleForce https://www.linkedin.com/in/stephanienivinskus/ Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Robert "Bo" Brabo has a combined 30+ years of Human Resources Leadership experience in the Department of Defense and private industry. Throughout his career, Bo has always focused on the people, helping them tackle their business problems as if they were his own. Since retiring from the US Army as the Chief of HR Operations with the White House Communications Agency and Presidential Communications Officer for both Presidents Bush and Obama, Bo has served in several executive positions including most recently, Founder of Hail Media Group and The Brabo Center of Excellence, providing fully accredited continuing education for HR professionals around the globe. He is a professional speaker and author of the book “From the Battlefield to the White House to the Boardroom: Leading Organizations to Values Based Results” and co-hosts the Bo and Luke Podcast.  In this episode, Audrey, Lee and Robert:  ·      Leadership strategy termed PEDL (participate, engage, discuss, and learn ·      How to identify and analyze to come to your organizations true values ·      How to get people to do what you want them to do collectively ·      How consistent behaviors over time to reflect the values that -- when extrapolated across all employees -- create the right culture and the best results ·      His time working in and around The White House under Presidents Bush and Obama “You Must First Recognize that Behaviors Determine Your Values, and That Values Should Drive Your Workplace Behaviors." –Robert “Bo” Brabo Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Robert “Bo” Brabo https://www.linkedin.com/in/robertbrabo/ https://www.facebook.com/robertbobrabo   https://www.robertbrabo.com   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Urs Koenig, author of 'Radical Humility,' explores the shift from heroic to humble leadership. Learn how to develop self-awareness, build trusting relationships, and foster a growth mindset. Discover practical tips for improving leadership skills and creating a leadership factory. SHOW NOTES: Urs Koenig, a former United Nations military peacekeeper and seasoned executive coach, discusses the importance of radical humility in leadership. He emphasizes the need for leaders to develop deep self-awareness, build meaningful relationships with their team members, and view mistakes as opportunities for learning and growth. Koenig also highlights the importance of regular feedback and after-action reviews in improving leadership skills and performance. Our guest today says you can be a badass leader AND a good human, going from heroic to humble in your approach. It's all via the concept of Radical Humility. Urs Koenig can help you Manage Smarter! He is a former United Nations military peacekeeper and NATO military peacekeeping commander, a highly accomplished ultra-endurance champion, a widely published professor, bestselling author, and a seasoned executive coach and keynote speaker with more than three decades of experience helping hundreds of leaders and dozens of executive teams unlock new levels of achievement across four continents. He is the founder of the Radical Humility Leadership Institute and speaks frequently on the topic of leadership to corporations and associations across the globe. He holds a PhD in geography and a Master of Science from the University of Zürich, Switzerland, and an MBA from the Australian Graduate School of Management. He is a Professional Certified Coach (PCC) by the International Coach Federation (ICF) and holds numerous master coaching certifications. Urs is the loving father of two teenage boys who make commanding soldiers look easy. He lives in Seattle, Washington. In this podcast for managers, Audrey, Lee and Urs discuss:   · Definition of Radical Humility ·  How to ask your colleagues for REAL feedback ·  Coping with discomfort in asking for feedback · “If you don’t love people, you shouldn’t lead people.” What does this mean? ·  What’s the right balance of being tough on results and tender on people? ·   How Urs became a United Nations Peacekeeper “The number one mistake managers and leaders make is the belief that showing up with vulnerability is a sign of weakness.” – Urs Koenig Build Credibility and EffectiveLeadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Urs Koenig   www.urskoenig.com https://twitter.com/urskoenig https://www.instagram.com/koenigurs/ https://www.linkedin.com/in/urs-koenig-ab3828/    Connect with Manage Smarter Hosts ·        Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tara May, CEO of Aspiritech and International Neurodiversity Advocate, discusses the importance of embracing autism in the workplace. Aspiritech employs 90% autistic professionals, highlighting their unique strengths. Tara shares her insights on fostering innovation, cultural transformation, and the ROI of kindness. Learn how to create an inclusive environment that leverages the talents of autistic individuals. Takeaways include: 1 Neurodiversity in the Workplace: Tara May emphasizes the importance of integrating neurodivergent individuals, particularly those on the autism spectrum, into various levels of a company. This approach not only fosters innovation but also enhances productivity by leveraging unique skill sets. 2 ROI of Kindness: Tara May advocates for a company culture that prioritizes kindness and psychological safety. This philosophy not only improves employee well-being but also drives business success and innovation. 3 Career Progression for Autistic Employees: Aspiritech focuses on undoing the low self-esteem instilled in autistic individuals from a young age. By emphasizing strengths and potential, the company ensures meaningful career progression for its neurodivergent employees. 4 Unique Strengths of Autistic Employees: Autistic individuals often excel in tasks requiring high levels of focus and the ability to spot anomalies in large data sets. These strengths make them particularly well-suited for roles in tech services, including software testing and AI model building. 5 Universal Design and Employee-Centric Approach: Aspiritech employs universal design principles to create an inclusive work environment. This employee-centric approach ensures that all team members, regardless of neurodiversity, can thrive both in work and life. "Autistic people don't just belong in entry level positions or single departments. When we are able to pair a business need with something an autistic person has an incredible passion for, magic happens, productivity is insane." - Tara May #autism #autismspectrum #neurodivergent #sensory #inclusiveworkplace #employees #managers #podcast #managesmarter #salesfuel Connect with Tara May www.taranicoalmay.com www.aspiritech.org https://www.linkedin.com/in/taranmay/   Connect with Manage Smarter Hosts   ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Justin Nelson, founder and CEO of Sphere Rocket VA, shares his journey from overcoming addiction to building a leading virtual workforce company. Discover the top functions of virtual assistants, the impact of AI, and how small businesses can leverage VAs for growth. SHOW NOTES: Justin Nelson is the Founder and CEO of Sphere Rocket VA, an industry leading virtual workforce company. Since 2020 Sphere Rocket has placed more than 5,000 virtual assistants, serving 1500+ growing small businesses. Justin began in real estate at age 17, running marketing, lead generation, and inside sales campaigns. After getting licensed, he quickly became a top producing agent, generating $320,000 in gross commissions his first year using social media and marketing growth hacks. In 2019 Justin started coaching new and veteran agents to create leverage in their businesses through social media, hyper growth strategies, and eventually virtual assistants. The need for a service to help small business owners hire and effectively utilize virtual workers quickly became apparent, and Sphere Rocket was born. Justin says he’s overcome addiction, depression, and anxiety along his entrepreneurial journey In leadership.   In this podcast for managers, Audrey, Lee and Justin discuss:   ·   How he overcame addiction, depression and anxiety to find entrepreneurship. ·   How to create leverage through social media, hyper growth strategies and virtual assistants. ·   Time spent managing a virtual assistant to get  the most ROI out of having one. ·   How to use virtual assistants to push your social media posts out and look for warm leads for prospecting and referrals, and set up systems where they work for you full-time online, no matter where they are located. "I have a unique perspective as a young entrepreneur, overcoming the pitfalls of success, and the journey of bootstrapping 8 figure companies.”– Justin Nelson Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Justin Nelson http://sphererocketva.com/ https://www.facebook.com/justinnelson76  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

For the past 20 years, Skot Waldron’s work for clients such as J.P. Morgan Chase, CDC, Georgia Tech, Royal Caribbean, Sesame Workshop, The Home Depot, and The Coca-Cola Company has included national and international communication programs. Skot Waldron is an internal communication strategist who uses his extensive knowledge of brand development to build loyalty amongst individuals, teams, and organizations. Unlike most communication programs out there, Skot coaches leaders and employees to become liberators using programs that are simple, scalable, and sustainable for the long term. He believes the influence you have, your alignment as an organization, and your ability to execute effectively all begin with you and how you communicate.  In this podcast for managers, Audrey, Lee and Skot discuss:   -Communication challenges all agency types experience -Healthy disagreement facilitation to foster the creative process -Tips on communication, transparency and difficult conversations -The #1 problem leaders have with INTERNAL communication  "I help leaders make sense of complex communication challenges and have frequent “ah-ha” moments in order to learn more about themselves and learn how to build influence with others. ”– Skot Waldron    Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Skot Waldron  www.skotwaldron.com www.linkedin.com/in/skotwaldron  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

David Horsager, CEO of the TrustEdge Leadership Institute and author of 'The Trust Edge,' discusses the pivotal role of trust in leadership and organizational success. Learn how trust influences retention, engagement, and performance, and discover practical strategies to build and sustain trust within your team. SHOW NOTES: David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, Trust Expert in Residence at High Point University and The Wall Street Journal best-selling author of The Trust Edge, The Daily Edge, and Trusted Leader. He is also a podcaster, creator of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies, The Trust Outlook. ® Horsager has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from Delta, FedEx, and Toyota to the New York Yankees, MIT and the Department of Homeland Security. His work has been featured in prominent media such as Harvard Business Review, Forbes, and MSNBC. Through speaking, training, consulting, and coaching, David and his team at Trust Edge Leadership Institute make it their mission to develop trusted leaders and organizations. With his trademark 8 Pillar Framework, David breaks trust down into tangible steps that can be leveraged right away to build a high-trust culture— because high-trust leaders and organizations bring out the best in their people and get measurable results. In this podcast for managers, Audrey, Lee and David discuss:   Building Trust in Leadership: Trust is the foundation of effective leadership. Leaders who prioritize trust can foster better team collaboration and drive organizational success. The Trust Edge Model: David introduces the Trust Edge model, which outlines eight pillars of trust. These pillars include clarity, compassion, character, competency, commitment, connection, contribution, and consistency. Improving Employee Engagement: High levels of trust within an organization lead to improved employee engagement. Engaged employees are more productive, innovative, and committed to their roles. Trust and Customer Loyalty: Trust is crucial for building long-term customer relationships. Companies that are trusted by their customers see higher levels of loyalty and repeat business. Measuring Trust: David emphasizes the importance of measuring trust within an organization. Using tools and surveys to assess trust levels can help identify areas for improvement and track progress over time. "Leaders don’t realize that a lack of trust is their biggest expense. They often don't see how a lack of trust affects EVERY aspect of the business!”– David Horsager   Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with David Horsager https://www.linkedin.com/in/dhorsager/ https://trustedge.com/ http://www.davidhorsager.com/  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Twitter: @SalesFuel  ·         Website: http://salesfuel.com/  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Doug Ulman is the President & Chief Executive Officer of Pelotonia, which began in 2008 as a bike ride in Columbus, Ohio to raise funds for innovative cancer research at the Ohio State University Comprehensive Cancer Center. In just 9 years, the nonprofit has raised $157 million with 100% of donations going to cancer research. In this episode, we discuss the unique challenges/opportunities in managing volunteers, the obligation of empowerment and addressing failure with volunteers and contributors. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tricia Benn is the Executive Vice-President of the C-Suite Network and General Manager of The Hero Club, an invitation-only membership organization for CEOs, founders, and investors. In addition to sitting on multiple business, associations and not-for-profit boards, Benn served as a senior executive for three enterprise-level organizations in market research, telecommunications, media marketing, and advertising. As Global Chief Marketing & Strategy Officer and U.S. Managing Director within MDC Partners, a $3 billion global holding company, Benn’s leadership drove double digit growth year-over-year and new contracts with some of the most important impact players in the world.  In this episode, Audrey, Lee and Tricia discuss:·           Tips for C-Suite women on how to compete·           What executive women need to stop doing·           Hero Leadership Model·           Playing on the same playing field to bridge the gender gap “Being a woman executive I’ve really just had my nose to the grindstone and worked like a maniac. I’m so excited about taking on new challenges and having a massive impact. You have to compete with men.” – Tricia Benn  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Tricia Benn  https://twitter.com/triciabennhttps://www.facebook.com/TriciaBennHero/ https://www.linkedin.com/in/triciabenn/heroceoclub.comhttps://c-suitenetwork.com/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Michelle Tillis Lederman is named by Forbes as one of the 25 Professional Networking Experts to Watch and author of "The Connector's Advantage: 7 Mindsets to Grow Your Influence and Impact." In this episode, Audrey, Lee and Michelle discuss: -How to be a relationship-driven leader -The 7 Mindsets to Grow Your Influence and Impact -Difference between connecting and networking -How to build strong work relationships and what's the ROI -Creating a connector culture that spreads to your entire team "When you have engagement, over 90% of people will try their hardest at work which leads to higher productivity and over 200% higher bottom line.." — Michelle Tillis Lederman Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Michelle: MichelleTillisLederman.com www.twitter.com/mtlederman Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:·     Website: http://salesfuel.com/·     Twitter: @SalesFuel·     Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jason Forrest, founder and CEO at FPG (Forrest Performance Group), is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and "Best Place to Work" cultures. The winner of five international Stevie Awards for his training programs, Jason is also an award-winning author of six books, including "Why Training Fails" and "Leadership Sales Coaching"  In this episode, Audrey, Lee and Jason discuss: ·           Why 70% of training in U.S. businesses fails·           How managers can change team behaviors to embrace and retain training·           How “Performance equals knowledge minus leashes” "In-depth coaching is a time-saver and a profit-driver, not a time-sink." – Jason Forrest Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Jason Forresthttps://fpg.com/https://twitter.com/@jforrestspeakerhttps://www.linkedin.com/in/jasonforrest/ https://www.facebook.com/jasonsforrest?ref=br_rs  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael Tanner is a leadership veteran and expert in building credibility and effective leadership. He has more than 28 years of highly engaged and practical experience. His company is called Credible Leaders and you can find it at credibleleaders.com. Through successful leadership positions of increasing scope, ranging from the U.S. Marine Corps infantry to C-suite executive, Michael is constantly increasing his knowledge and experience as a leadership practitioner. Michael earned a bachelor’s degree in computer science and a master’s degree in leadership. He prides himself on leveraging his unique combination of education, skills, and experience to harness the greatness within his clients and unleash the possibilities of their leadership potential. Michael believes that leadership should positively impact lives, not just business results. He is dedicated to be the servant leadership coach that equips all leaders to impact the lives of those they lead. In this podcast for managers, Audrey, Lee and Michael discuss how to build credibility and effective leadership including:  ·       Why leadership should positively impact lives, not just revenue ·       Why credibility is the foundation of leadership ·       The Leadership Equation and its 4 variables ·       How to increase your competency in leadership effectiveness and practice “The #1 mistake most managers make is Ineffective methods of measuring leadership effectiveness. Improvement in leadership effectiveness is nearly impossible without appropriate measurements." –Michael Tanner Build Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Michael Tanner  CredibleLeaders.com Twitter: @mtanner42 LinkedIn Profile: https://www.linkedin.com/in/1tanner/ LinkedIn Company Page: https://www.linkedin.com/company/credibleleader/ Facebook Profile: https://www.facebook.com/michaeltanner42/ Facebook Company Page: https://www.facebook.com/CredibleLeaders    Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness. She brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction.   In this episode, Audrey, Lee and Deborah discuss:  ·          Definition of AutoPilot Habits ·          Examples of specific habits you should develop this year to boost efficiency ·          How many days it takes to develop a habit (Hint: it's not 21) ·          What time of day the brain is at its lowest functioning level "The brain is at its lowest ebb of attentiveness between the hours of 1 and 3 pm and specifically the exact mark is 2:37 pm - we plummet." - Deborah Thomas-Nininger Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Deborah Thomas-Nininger   Website:  https://www.dtn-productions.com/ Twitter: https://twitter.com/dtnetiquette LinkedIn: https://www.linkedin.com/in/deborahthomasnininger/ Facebook: https://www.facebook.com/dtnetiquette/   Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Chicke Fitzgerald is the CEO of Solutionz Innovations. She spent the first half of her career working for industry leading travel distribution tech and telecom companies. If you have ever made a travel booking online or checked in for a flight, chances are Chicke worked for or consulted to one of the companies that pioneered that technology. The second half has been spent turning trip tech and travel storytelling on its head. She is the author of The Game Changer, a business fable about transformational business design. In this episode, Audrey, Lee and Chicke discuss:·           How to recover from a business failure ·           Reaching out to peers during a business crash·           Turning startup/bootstrapping pain into joy to forge ahead·           Rebuilding your team and business with internal and external value proposition   “For entrepreneurial leaders, the #1 mistake is walking the fine balance between focusing on building your company with your own resources to retain ownership and raising money, either too soon (or too late) -- and finding a way to retain the joy of why you choose this path.” – Chicke Fitzgerald Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Chicke Fitzgerald www.solutionz.com@chickefitzhttp://www.linkedin.com/in/chickefitzgerald https://www.facebook.com/chicke.fitzgerald   Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Bob Nelson is a management and motivation business author of over 30 books that have collectively sold over 5 million copies. He is president of Nelson Motivation Inc., has presented on six continents and worked with 80 percent of the Fortune 500 companies. One of his titles we are most interested in talking about today is 1,001 Ways to Engage Employees: Help People Do Better What They Do Best.    In this episode, Audrey, Lee and Dr. Bob:  ·      Expectations of the current workforce for recognition ·      New techniques to discover better, more personalized check-ins and recognition ·      Ways to be more responsive and more engaged with your employees ·      Techniques to boost employee productivity via future professional development   “Providing workers with recognition and respect can make a world of difference in getting the best efforts out of them, keeping them and helping you develop a reputation for treating employees in a way that helps attract talent to work for you and your organization." –Dr. Bob Nelson Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Dr. Bob Nelson www.drbobnelson.com www.linkedin.com/in/drbobnelson   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Kathi Enderes, Senior Vice President of Research at the Josh Bersin Company, is here to discuss Systemic HR. It’s a multi-year study including analysis of HR strategies from over 1,000 companies and 26 million employees, across all industries and geographies. Organizations now face complex, ‘post-industrial age’ challenges, that have HR at the heart of them. These include designing hybrid work approaches; redesigning job roles with AI in mind; and navigating through ongoing huge societal movements relating to inclusion and mental health.  In this podcast for managers, Audrey, Lee and Kathi discuss:   ·What her study shows are the most pressing HR issues happening right now ·The latest retraining and reskilling employees ·What is the Systemic HR concept and its 18 practice areas? ·The Four “R” Framework: Reskill, redesign, recruit, and retain ·Hybrid job arrangements “It’s a hard thing to do for HR, of course, and what they what we have to do in each other is to really think deeply and explore our workforce. Couldn't we, for example, offer managers who might want to retire some kind of part-time role, some kind of gig role to train the younger generation? Or to basically support the younger generation, and also to sweeten up the deal honestly for the younger generation to say, well, what would it look like if that role was interesting to you? What's not interesting for you and how can we help you and how can we prepare you to do that? There's no no easy answer, but organizations are trying. – Kathi Enderes #HR #managers #management #humanresources #retraining #reskilling #hiring #recruiting #managesmarter #sales #salesintelligence Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Kathi Enderes https://joshbersin.com/ https://twitter.com/kathi_enderes https://www.linkedin.com/in/kathienderes/  Connect with Manage Smarter Hosts  ·         Website: ManageSmarter.com  ·         LinkedIn: AudreyStrong                                                               ·         LinkedIn: C.Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Cindy Anderson, founder of Thinc Strategy, shares her expertise on managing business transitions, mergers, and acquisitions. Cindy, a recovering CPA, emphasizes the importance of integrating cultures and maintaining employee satisfaction during transitions. She discusses strategies for effective communication, planning, and ensuring a smooth transition that benefits both the buyer and the seller. Cindy's insights are invaluable for business leaders looking to increase the value of their business and navigate the complexities of mergers and acquisitions. Don't miss her expert advice on maintaining ROI, employee retention, and productivity during these critical times.   Key Takeaways include:  ·         Transitioning a business? Remember, any change impacts efficiency, employee satisfaction, ROI, and retention. Plan ahead! #BusinessTransition #EmployeeWellbeing  ·         Effective communication during business transitions is key. Collaborate on messaging and ensure everyone is on the same page. #BusinessStrategy #Leadership  ·         Cultural fit should come before anything else in mergers and acquisitions. Identify non-negotiables to ensure a smooth transition. #CorporateCulture #MergersAndAcquisitions  ·         Middle managers are often the most afraid during transitions. Engage them early and consider building incentives into their compensation plans. #Management #BusinessTransition  ·         In today's labor market, there's a super labor shortage. Buyers are less likely to eliminate professional staff duringacquisitions. #LaborMarket #EmployeeRetention   “Any transition in business affects teams with the following: efficiency, employee satisfaction, ROI, and retention and turnover.” – Cindy Anderson   All episodes of Manage Smarter can be found at ManageSmarter.com   Connect with Cindy Anderson https://www.thincstrategy.com/ https://www.facebook.com/thincstrategy/ https://www.linkedin.com/in/cynthia-anderson-b540989/     Connect with Manage Smarter Hosts   ·         Website: ManageSmarter.com  ·         LinkedIn: AudreyStrong                                                                    ·         LinkedIn: C.Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

James Scouller, executive coach and author of 'How to Build Winning Teams Again and Again,' joins us to discuss the intricacies of team building. James explains the differences between real teams and performance groups, and shares actionable insights on optimizing team performance. Discover the essential elements for creating high-performing teams and learn how to navigate the complexities of team dynamics. SHOW NOTES: James Scouller, an ex-CEO who’s been coaching leaders and their teams for 20 years, has released something unusual in the world of books: a nonfiction trilogy. It’s titled How To Build Winning Teams Again And Again. He says they’re the three books he wished he’d read 40 years ago. It’s the first series of handbooks to explain the psychology, action principles and roadmaps behind team success. Book #1 explains what you need to KNOW about teams and their psychology. Book #2 outlines what you need to DO to nail the psychological issues explained in book 1 and build teams that last. Book #3 explains HOW to apply Book #2’s models. James has two postgraduate coaching qualifications and trained in applied psychology at the UK Institute of Psychosynthesis. He also holds a 4th Dan black belt in Aikido. He lives near London with his wife, Tricia. In this podcast for managers and executive leadership, Audrey, Lee and James Scouller discuss:   The Difficulty of Building Teams: Building a team is not a natural or easy process. It requires understanding the subterranean psychological forces at play, both at the individual and collective levels, and finding a way to direct these forces. The Role of Conflict in Teams: Conflict is a natural part of any high performing team. Avoiding conflict and focusing solely on maintaining harmony can lead to stagnation and lack of decision-making. The Importance of Clear Goals: Teams need to have a clear understanding of their purpose and primary goal. This clarity helps to align team members and drive their collective efforts towards achieving the goal. The Concept of Pseudo Teams: Pseudo teams are work groups that decide to be a team without having a clear goal. They focus on unanimity and being civil with each other, which often leads to lack of decision making and commitment.  The Unique Challenges of Senior Teams: Senior teams often find it harder to form than other teams due to their reluctance to be challenged by a peer and fear of losing their autonomy. Understanding their unique goal and not conflating it with the organization's goal can help in forming a successful senior team. FREE DOWNLOAD FOR MANAGE SMARTER LISTENERS FROM JAMES! https://leadershipmasterysuite.com/ms/ “(A team should) always know what it's basically for. As the French call it the raison d'etre, the reason for being..” – James Scouller Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of goodbusi ness management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with James Scouller https://www.facebook.com/TheLeadershipMasterySuite https://www.youtube.com/3LevelsofLeadership https://www.linkedin.com/in/jamesscouller/ https://x.com/JAMESSCOULLER Connect with Manage Smarter Hosts  ·         Website: ManageSmarter.com  ·         LinkedIn: AudreyStrong                                                                    ·         LinkedIn: C.Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  #sales #teams #teamscoaching #teamwork #teamfail #teamtrait #teamassessments #managers #management #career Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're discussing a topic that causes issues for a lot of managers: running better meetings. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Kevin F. Davis is the founder and president of TopLine Leadership. Over the past 25 years, more than 20,000 sales managers from many of the world’s most successful companies have attended his 2-day workshop on sales management leadership. Kevin is the author of three books:• Getting Into Your Customer’s Head• Slow Down, Sell Faster!: Understand your customer’s buying process and maximize your sales• The Sales Manager’s Guide to Greatness: 10 essential strategies for leading your team to the top. He is also the architect of our Salesfuel Sales Manager Training program and a facilitator as well.  This episode is also available with VIDEO on The Sales Experts Channel! WATCH HERE: Sales Experts Channel: https://thesalesexpertschannel.com/smith-strong-show/ In this episode, Audrey, Lee and Kevin discuss:  ·      The simple, common mistake sales managers make when working with AEs that blocks productivity. ·      How to have difficult conversations with your team  ·      What is the #1 reason sales managers fail ·      Sales and marketing alignment strategies “Most leaders have a mindset that they are doing everything right. So when things go wrong, instead of looking at themselves, they blame others. I’ve seen this a lot with sales managers. Unfortunately, this attitude bleeds over to the sales rep.” – Kevin Davis Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Kevin Davis https://toplineleadership.com/ https://www.linkedin.com/in/kevin-f-davis/   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith   Sales Experts Channel: https://thesalesexpertschannel.com/smith-strong-show/ Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Bernie Fischer is an award-winning training professional teaching business intelligence and analytics, sales strategy and tactics, digital marketing and reputation management. She is also Affiliate Faculty at Regis University and an Adjunct Instructor at the University of Denver. In episode 09, we discuss what is adaptive learning, why is it a better approach to training and developing people, embedding bite-size micro-learning into your culture and and how to become an adaptive manager. Learn more about your ad choices. Visit megaphone.fm/adchoices

Seth Greene is a Nationally Recognized Financial Services Direct Response Marketing Expert. He is the author of eight best-selling marketing books, and book 7, Market Domination for Podcasting is on the shelves at Barnes & Noble, Target, and Wal-Mart now. Seth is the co-host of the #6 rated podcast in 2019, the SharkPreneur podcast with Shark Tank’s Kevin Harrington, and the SharkPrenuer financial services edition. Seth has been interviewed on the news on NBC, CBS, featured in Inc magazine, Forbes magazine, and been on CBS MoneyWatch. Seth is the founder of one of the fastest growing direct response marketing firms in the country, www.MarketDominationLLC.com, that makes new clients appear for your business like magic.  "50% of success or failure is who your target market is. So if I just advertise to you because you're a woman, I'm going to have one bland level of effectiveness. If i narrow that down by how old y0u are, if you have kids, what magazines you read, what videos you watched yesterday and I get down to a microniche laser-focused level I can dramatically increase my response rate." - Seth Greene In this episode, Audrey, Lee and Seth discuss:  ·      How to modify your marketing focus to accommodate different work setups and focus in COVID-19 ·      How to change and try to go where your competition isn't going right now with their marketing ·      How some medical and professional services industries are changing how they're selling Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Seth Greene www.marketdominationllc.com Facebook: sethngreene LinkedIn: sethgreene   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Luis Scott, a respected attorney and consultant, shares his insights on the difference between a manager and a leader, how to develop a predictable business, the role of mediation in management, and when to involve a lawyer. He also discusses how to overcome low credibility in professions like law through continuous education. SHOW NOTES: Luis Scott is a respected attorney and consultant. He is the owner of Bader Scott Injury Lawyers and 8 Figure Firm Consulting, specializing in helping legal professionals optimize and grow their practices. Over his 20 years as a legal professional, he has been recognized by various legal organizations, and was managing partner of a successful law firm with almost 200 employees. In this podcast for managers, Audrey, Lee and Luis discuss:   ·Luis' three different categorizations of employees in large firms ·Managing employees with large egos ·Managing and mediating diametrically opposed employees ·Luis’ advice on how to grow your business and differentiate yourself from competitors "If you want to be a really great manager and mediator you have to look at the facts over the emotions.”– Luis Scott Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Luis Scott https://baderscott.com/about/attorneys/luis-scott/ https://luisscottjr.com/ https://www.linkedin.com/in/luis-scott-8ff/  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: AudreyStrong                                                                    ·         LinkedIn: C.Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Denise Cooper is the Founder and CEO of Remarkable Leadership Lessons, a company founded over 10 years ago to assist C-suite, senior-level business leaders, and managers in raising their game as contributors to profitability. She earned an MBA from Washington University in St. Louis MO, a Coaching Certification from North Carolina State University, and studied under Judith Glaser to earn the distinguished designation as a Certified Conversational Intelligence (C-IQ) Coach. Able to draw on over 25 years working inside corporations of all sizes, union companies, government offices and agencies, Denise shares her experiences in her thought book, Remarkable Leadership Lessons: Change Results One Conversation at a time. It’s designed to let you see the power and potential within you, and if you show up, step up, and speak up, you can get the results you really want. Denise serves as an Executive Coach and Keynote Speaker, with a proven process for grooming diverse candidates for succession through one-on-one customized coaching, professional assessments, time-proven case studies.   In this podcast for managers, Audrey, Lee and Denise discuss Better C-Suite Conversations, including:  ·       Emerging leaders how to show up when you show up ·       How to be the C-Suite level and be your authentic self in the job ·       Conversation anxiety most C-Suite level leaders have and how to fix it ·       Assumptions you should avoid making in trying to improve conversations   “Listeners will learn how to ask the right questions to the right people, that will help them build relationships and achieve the results they desire." –Denise Cooper Sales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Denise Cooper  http://www.linkedin.com/in/denisecooper http://www.rllessons.com/    Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Wayne Mullins is the founder and CEO of Ugly Mug Marketing. Over the past 20 years, he has scaled multiple companies and helped hundreds entrepreneurs do the same with their companies. his passion is helping entrepreneurs challenge their assumptions, create value from places they’ve never looked, and having more freedom than they previously believed possible. He has worked hands-on with clients in over 100 different industries, and from every corner of the globe. In this episode, Audrey, Lee and Wayne discuss:  ·      Sales and marketing in COVID-19 ·      How to shift marketing platforms to the client side to connect companies communicate ·      Coronavirus business strategies ·      Adjusting marketing messages in the pandemic "No one likes to be sold to and they want to be helped and know that you care beyond just yourself.” – Wayne Mullins DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS RECORDING MAY HAVE SOME AUDIO DROPOUTS. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Wayne Mullins uglymugmarketing.com facebook.com/uglymugmarketing Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Kathy Gruver, PhD is the twelve-time award-winning author of seven books including, Conquer Your Stress, Workplace Wellness, Conquer your Stress at Work, andJourney of Healing. She has studied mind/body medicine at the famed Benson-Henry Institute for Mind-Body Medicine at Harvard and is a TEDx speaker as well. She’s also created stress reduction programs for the U.S. military. In this episode, Audrey, Lee and Kathy discuss: ·           How to change your mindset regarding stress and reframe stressorsPractical exercises you can use at work to reduce stressHow “Centering Time” can get your entire team present and engaged in meetingsUsing visualizations and affirmations to prepare for big career momentsHer work fighting human trafficking via massage parlors worldwide  “Inhale “I am”, exhale “at peace.”  – Kathy Gruver Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Kathy Gruver:  Twitter:  @klgruver Website:  KathyGruver.com Facebook: https://www.facebook.com/DrKathyGruver4health/ Book: http://kathygruver.com/store.html YouTube: https://www.youtube.com/channel/UCzfbebKIzbpuhj04yTE7RPA LinkedIn: https://www.linkedin.com/in/kathygruver/  Connect with the hosts of Manage Smarter: Website: ManageSmarter.com Twitter: @ManageSmartPod LinkedIn: Audrey Strong LinkedIn: C. Lee Smith    Connect with SalesFuel: ·          Website: http://salesfuel.com Twitter: @SalesFuel Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael “Buzz” Buzinski is a life-long entrepreneur, a digital marketing thought leader, an author, and the Chief Marketing Officer of Buzzworthy Integrated Marketing.. He has worked with over 1200 service-centric businesses and helped their digital marketing deliver more predictable and profitable clients through their website. Using the Rule of 26, Michael can double any business’s website revenue. Michael’s sole mission is to help entrepreneurs avoid the time drain and frustration of managing profitable digital marketing campaigns and reduce the prevalence of entrepreneurial poverty across the country.   In this podcast for managers, Audrey, Lee and Michael discuss:   ·      Rule of 26 definition and strategy to boost traffic, sales and conversion rates ·      Junk traffic and how to filter it out ·      Recommended messaging to keep traffic and increase conversions ·      Best positioning for service businesses to appeal to clients and how to find your niche to appeal to prospects ·      Calculating the average value per client ·      Make digital marketing S.I.M.P.L.E. (Streamline, Identify, Market Research, Plan, Launch, and Evaluate) ·      Michael’s sole mission is to help entrepreneurs avoid the time drain and frustration of managing profitable digital marketing. “The biggest marketing mistake service-centric business managers and leaders make is not firing unprofitable clients so they can focus on attracting more profitable clients. Most times, they do this because of restricted cash flow. What they don't realize is that their cash flow problems are a result of servicing unprofitable clientele.” – Michael Buzinski Build Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Michael Buzinski https://buzzworthy.biz/ https://www.linkedin.com/in/MichaelBuzinski/ https://www.facebook.com/urBuzzworthy https://www.instagram.com/BuzzworthyMarketing/   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/                Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Chaparro is an organizational culture expert and communicator who speaks worldwide about how companies can transform their workplace culture through intentional co-creation and communication. He is founder and principal at Culture Design Studio, an organizational design agency, and the podcast host of The Culture Design Show. Someone who sees how architecture and design can be so much more informative in shaping the workplace culture and feeling. In this episode, Audrey, Lee and Steve discuss:  ·      The intersections of architecture design workplace and culture ·      How physical space affects work performance and productivity ·      Open office design debate ·      How to mix space and finishes designs to optimize your company ·      How smaller square foot per person may be more functional “There’s never going to be a silver bullet for any kind of space and companies should consider spacial diversity." –Steve Chaparro Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  FREE RESOURCE: stevechaparro.co/frustrated FREE AUDIO COURSE for "Frustrated Visionaries" Connect with Steve Chaparro https://stevechaparro.co/ https://twitter.com/SteveChaparroCo https://www.facebook.com/SteveChaparroCo https://www.youtube.com/user/StevenAChaparro   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Joe Williams is the Founder of Creative Performance Group, where he helps people get their message out to the world in the most powerful way possible. He created the Master Your Message Bootcamp, an intensive training that has created hundreds of other successful speakers, coaches, consultants, and authors. In Addition to live events, consulting, and corporate programs, Joe lead the Impact Entrepreneur group – a high-end mentorship program for professional speakers, coaches, and consultants.    His new book "The Impact Awakening: How to go from having a calling to changing lives", focuses on how to master your message, communicate it powerfully, and scale it into an Impact Business. Impact Businesses can liberates you from slaving away building  another person’s dream and instead gets you working on your own legacy. In this episode, Audrey, Lee and Joe discuss:·           The Master Skill of Leadership·           How to “up your game” of communication·           How to evaluate and change your communication style “The ability to command a message that moves people’s souls that it causes them to do something differently in their life? I consider that the master skill of leadership." – Joe Williams  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Joe Williams  FREE SHORT “5 Keys to Using Presentations in your Business”www.joewilliamsonline.com/secrets www.joewilliamsonline.comwww.twitter.com/joebwilliamswww.facebook.com/JoebWilliams www.facebook.com/joewilliamsspeaking www.linkedin.com/joebwilliams Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeffrey Hayzlett is Chairman & CEO of the C-Suite Network and best-selling author of "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures." In this episode, you'll learn: *The #OpenForBusiness initiative, which can be defined as getting business owners ready to open safely *Strategies businesses can implement as they get ready to open for business *Protecting your biggest assets – people and customers *Being mindful of cancel culture and current cultural climate "People tend to be more reactive than active. When COVID hit, many paused and adopted a 'wait & see' attitude, but I think that's a mistake -- not just now, but overall." — Jeffrey Hayzlett Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Jeffrey Hayzlett: Website: https://c-suitenetwork.com/ Twitter: @JeffreyHayzlett LinkedIn: https://www.linkedin.com/in/hayzlett/ Facebook: https://www.facebook.com/JeffreyHayzlett/ Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:·     Website: http://salesfuel.com/·     Twitter: @SalesFuel·     Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Lee Salz is CEO of Sales Architects, business consultant and an expert in sales differentiation. When salespeople aren’t winning deals at desired levels or price points, executives and business owners turn to him. He is the bestselling, award-winning author of six books, including Sales Differentiation. His sixth booked is entitled Sell Different!, which presents all-new sales differentiation strategies to outsmart, outmaneuver, and outsell the competition. In this podcast and vodcast for sales managers, Audrey, Lee and Lee discuss:   ·-How to identify your unique differentiators ·-Analysis of touchpoints you have with prospects and current clients -How sales managers can break out of a mindset rut and drive themselves and their team to better performance -Why Lee hates the word "closing" “Salespeople are so heavily focused on trying to differentiate what they sell that they forget they also have an opportunity to stand out from the competition." –Lee Salz Build Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Lee Salz www.SellDifferentBook.com http://www.SalesArchitects.com LinkedIn: https://www.linkedin.com/in/leesalz/ Facebook: https://www.facebook.com/LeeBSalz/ Twitter: @salesarchitects    Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith     ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're diving into a fresh approach to setting sales goals that could change the way you think about time management. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Faisal Hoque is a globally recognized management thinker and technologist, celebrated as an award-winning entrepreneur and innovator. With nearly 30 years of cross-industry success, he is the founder of Shadoka, Next Chapter, and other companies. Hoque is a three-time winner of the Deloitte Technology Fast 50 and Fast 500 Awards and a three-time Wall Street Journal bestselling author. He is the author of the book, 'Transcend: Unlocking Humanity in the Age of AI.'   Faisal Hoque explores the ethical, legal, and economic impacts of AI on management and employment. He discusses preserving humanity and empathy in an AI-driven world and introduces frameworks to navigate AI responsibly.   “The care element of it is that governance piece of it, right? Meaning, how do you care about the humanity so that you can apply the right governance, right law, and light empathy so that you cannot, you know, you don't destroy yourself, your community, and society as a whole.” – Faisal Hoque   Key Takeaways   -What is going to be AI's impact on jobs and managers? -How should managers protect intellectual property in the age of AI? -What frameworks should managers use for navigating AI's challenges? -Can AI have any positive effects of managers involved in sales and marketing -How transparent should leaders and managers be with employee about AI usage by executives?   Connect with Faisal Hoque https://faisalhoque.com/ https://www.facebook.com/faisalhoque.hoque/ https://www.linkedin.com/in/faisalhoque/   Connect with Manage Smarter Hosts   ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C.Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Darrin Jahnel is the founder and CEO of Jahnel Group, a 150-person software consulting company headquartered in upstate New York. Darrin leads with energy and is maniacally focused on creating an amazing work environment for his team. Jahnel Group has made the Inc 5,000 list 6 years in a row and has won multiple best workplace awards for their amazing culture. One of the keys to success is tying your love and experience playing basketball by applying those concepts to special teams. Prior to starting the company in 2012, Darrin worked as a Senior Software Engineer on Wall Street. Darrin has led numerous engineering teams on multi-million-dollar projects and is a member of MENSA. He is happily married and has 4 children (2 adopted children and 2 birth sons). Darrin’s oldest son, Gideon, is from Nigeria. Although Darrin and his wife refer to Gideon as their son, they were not able to officially adopt him. Gideon has parents and 5 siblings back in Nigeria. Last year, Gideon worked 60 hours a week, all summer long and earned enough money to buy his family a house back in Nigeria! In this podcast for managers, Audrey, Lee and Darrin discuss:   -Definition of special teams within organizations -How basketball helped him create a successful company and specific sports-related culture -The story of adopting his eldest son from Nigeria, and what his son has achieved in helping his origin family back in Africa -Tips on managing a lot of different personality types   "The number 1 mistake managers make is not buying into servant leadership. If leaders don't put their people first, it's clear to the people on their team and it prevents them from truly connecting. Groups that have an “every man for themselves” mentality rarely achieve greatness..”– Darrin Jahnel    Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Darrin Jahnel      https://darrinjahnel.com/ https://www.linkedin.com/in/darrin-jahnel/ https://www.facebook.com/jahnelgroup https://jahnelgroup.com/  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

48 Suicide, Domestic Violence, Mental Health & Managers  Kristie Knights is a Psychotherapist in Private Practice and a Keynote Speaker in Suicide Prevention and Awareness. She provides assessment, education, and strategies to C-Level organizations, including C-Suite Executives in Psychological Health and Safety Management. Kristie is also the CEO of the iRise Leadership Institute and author of the book "Unsung Heroes: Deconstructing Suicide Through Stories of Triumph." In this episode, Audrey, Lee and Kristie discuss: ·           The huge jump in C-Suite suicide rates since 2010Domestic violence, PTSD and other strugglesSigns to look for to recognize a colleague is in distress·            Programs your company should have to react to an employee in crisis·            How to approach and talk to a colleague you think may be in crisis  “You know, there is an expectation with C-Suite in particular that they will be strong, they will be the rock of the company, and so often they are spending more time caring for others that they neglect to care for themselves.” – Kristie Knights The National Suicide Hotline phone number is 1-800-273-8255 Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Kristie Knights:   ·         Twitter:  https://twitter.com/KristieKnightsK·         Website:  www.kristieknights.com·         Email: sb22@cornell.edu·         Facebook: https://www.facebook.com/Kristieknights/·         LinkedIn: https://www.linkedin.com/in/kristieknights/  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith    Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jody Grunden co-founded Summit CPA Group (Summit) in 2002, which merged with Anders CPAs + Advisors (Anders) in 2022. Summit, now a division of Anders, was the first fully distributed accounting firm. As the leading provider of Virtual CFO Services in North America, Summit provides professional Virtual CFO Services for over 100 companies across the United States, helping business owners dive deep into the financial side of their business to maximize profits, minimize taxes, and increase cash flow. In this podcast for managers, Audrey, Lee and Jody discuss:  -The Four Most Important Financial Metrics for Growing Your Business -Cash flow as it relates to profit -Jody’s recommendations on accurate financial forecasting -How to preserve the bottom line no matter what changes happen in real time -How to grow the company financially while maintaining firm control and agility  "The biggest mistake managers make is not knowing or understanding their non-financial KPIs.”– Jody Grunden  Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Jody Grunden https://www.summitcpa.net/ https://twitter.com/jgrunden https://www.linkedin.com/in/jodygrunden/ https://www.facebook.com/summitcpagroup  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Our guest today's mantra is "The Power of We Begins With Me" Leo Bottary is the Founder/Managing Partner of Peernovation, LLC and author of the new book, Peernovation: What Peer Advisory Groups Can Teach Us About Building High-Performing Teams. His mission is to prove that we learn better together. In this podcast, Lee, Audrey and Leo discuss: *Teams vs. Groups - Benefits of both models *How Peer Advisory Groups are a more effective model of teaching over other techniques *The 5 Factors and why they're essential to making for an effective peer group/Best structure *Best group size for Peer Advisory Groups "Once we open our minds to myriad possibilities, perspectives, and ways of thinking we abandon the "me" mentality and fall into the "we" mentality." - Leo Bottary Connect with Leo Bottary: Website - https://leobottary.com LinkedIn - https://www.linkedin.com/in/leobottary/ Twitter - https://twitter.com/leobottary Facebook - https://www.facebook.com/leobottary Connect with Manage Smarter Hosts: ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jonathan Raymond is the author of Good Authority and the CEO at Refound. He learned the hard way what happens when you lose your way as an executive, the impacts it can have on your team, your business, and your life. More importantly, he learned how to turn that dynamic around, how to drive performance by becoming more human with a team rather than less. He has worked with a wide variety of leaders, and specializes in helping executives and senior leaders who are navigating periods of high growth or uncertainty. FREE HANDOUT FOR OUR LISTENERS: https://www.refound.com/managesmarter  In this episode, Audrey, Lee and Jonathan discuss:  ·      Definition of Good Authority & leaders impact on team performance ·      Why becoming “Deeply Human” is the essential quality of a good leader ·      The 5 steps to addressing poor performance in the moment it's occurring ·      How Good Authority relates to generations in the workforce and greater emphasis on company culture “I’ve learned that a manager can foster the personal growth of each person on their team by giving direct and granular feedback about the way they relate with their work, and by giving them the choice to act, or not act, on that feedback in their own way. That’s what Good Authority is all about." –Jonathan Raymond Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Jonathan Raymond https://www.refound.com/ https://www.linkedin.com/in/jonathanrefound/  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today’s guest, Gregory Silva, is the Director of Operations for three drug and alcohol treatment centers in Southern California; Living Longer Recovery, Gravity Treatment Centers and New Spirit Treatment Center in Southern California. Gregory began his career in the marketing industry, but after his best friend passed away from an overdose in 2012, he felt called to help others suffering from addiction. He embarked on a new career in substance abuse treatment and is now passionate about helping people change their lives for the better by demystifying the paths to treatment.  In this podcast for managers, Audrey, Lee and Gregory:  ·      How managers can recognize signs of addiction in employees ·      How to have a conversation to inquire about addiction with employees ·      Treatment for employees vs. releasing them ·      Benefits considerations to help employees with addictions  “How do you make someone understand that they need help? There’s a lot of companies that drug test and a good percentage will fail the drug test and that’s obviously an indication there. Another way is people are either late to work or don’t show up or don’t call in and that may be a new pattern you didn’t see before." –Gregory Silva Sales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Gregory Silva http://www.livinglongerrecovery.com/ https://www.gravitytreatmentcenters.com/ gregorys.gravity@gmail.com 833-244-5900 24-hour hotline   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

John Robertson is the Founder and President of FORTLOG Services. John built his services with a focus on an encouragement-based approach, resolving root causes as opposed to treating crisis and transition in the workplace symptomatically, as is often the practice. A trusted thinking partner with 30+ years of assisting individuals and organizations manage all forms of crisis/ change, John leverages a values-anchored ethos as a leadership development specialist, helping organizations and individuals to define the new norm and thrive. Over the years, John has gained extensive and diverse experiences working with Indigenous peoples [First Nations], first responders, small-medium businesses, non-profits, churches, communities, municipalities, educational, health care, families, and EAPs. John’s qualifications include Conversational IQ™, psychological health and safety advisor, ICF coach, Resilient Leadership, crisis intervention instructor, numerous psychometric tools, Certified Trauma Treatment Specialist (CTTS), Certified grief counsellor, and a Masters and Bachelors degrees.  In this podcast for managers, Audrey, Lee and John discuss:   ·      The 4 D Process for Organizational Transformation ·      Why wellness is more than being sick ·      Why EAPs don’t work "Wouldn’t it be great to move out of a constant reactive leadership state and into a proactive one where your initiatives are leadership endorsed and supported AND personnel driven?”– John Robertson   U.S. - Dial 988 Suicide and Crisis Lifeline Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with John Robertson  https://fortlog.co/ https://www.linkedin.com/in/johnrobertson-fortlog/ https://fortlog.co/managesmarter Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Wally Hauck, PhD., CSP helps leaders to STOP managing people and START creating an environment of Self-Management. Self-Management unleashes the genius of every employee and leads to higher engagement. He is the author of the books "Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal" and "The Art of Leadership: 3 Principles for Predictable Performance Improvement."  In this episode, Audrey, Lee and Wally discuss: ·           Why performance appraisals=leadership malpractice ·           Shifting performance appraisals to quality interactions ·           How managers can short-circuit bullies ·           The “White Flag” method  "You are allowing the bully to continue. Why? Because he's getting results somewhere else? Here's how I see the negative, unintended consequences of the bully---because they're invisible." – Wally Hauck    Join hosts Audrey Strong and C. Lee Smith every week as they dive into managers, leadership, business, sales, company culture, talent retention, hiring and more.  From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change throughout your workplace.  Connect with Wally Hauck:   ·         Twitter:  @wallyhauck·         Facebook: https://www.facebook.com/OptimumLeadership/·         Website:  http://www.wallyhauck.com/·         Book: http://www.wallyhauck.com/books/·         LinkedIn: https://www.linkedin.com/in/wally-hauck-phd-csp-21749a7/   Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith    Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

David Saltzman is the Principal at The Saltzman Group and a 20-year nationally-published monthly columnist, an accomplished stage and keynote speaker, and a seasoned marketer. For the past 15 years, David has focused on helping others create story-based marketing that cuts through the noise in their marketplaces and creates the first step toward enduring relationships. As a Certified StoryBrand Guide, David and his team employ the StoryBrand framework to structure and focus the story their clients use to win business and attract customers. In this podcast for managers, Audrey, Lee and David discuss:   -The StoryBrand Process -Why are some stories memorable and spur action while others are ineffective -What are some of the pitfalls of the storytelling approach to watch for? -Why you should Always be Yoda and never be Luke Skywalker -The role of emotion in corporate sales "The number one mistake managers make is making themselves the hero of the client’s story.”– David Saltzman    Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with David Saltzman     www.thesaltzmangroup.com https://www.facebook.com/The-Saltzman-Group-531501043566761 https://www.linkedin.com/company/the-saltzman-group/  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Timothy Seward, Author of Ultimate Guide to Amazon Advertising and founder of ROI Revolution, a digital marketing agency. Timothy recognized the struggles business owners face in the digital world and decided to instill his expertise into the first (and currently, the only) published book on the art of Amazon advertising---His proficiency can help everyone better their brands, increase awareness via digital marketing, and increase product sales. And as he says, ignore digital marketing at your own peril.   In this episode, Audrey, Lee and Timothy discuss:  ·          How Amazon is the new search engine ·          How to use Amazon for your company’s growth and acquisition opportunities ·          Why managers who ignore the digital revolution are at peril ·          The growth of B2B sales via Amazon   "Your mission? Optimizing your brand’s growth both online and offline.” – Timothy Seward   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Timothy Seward   https://www.roirevolution.com/blog/author/timothy-seward-ceo/ https://twitter.com/ROIRevolution https://www.linkedin.com/in/timothyseward/   Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Get ready to be inspired by a true powerhouse in the field of productivity intelligence. Our guest today is Gerald J. Leonard, a leading figure who has revolutionized the way we approach maximizing our potential. Gerald is the Publishing Editor, CEO, and Founder of the Leonard Productivity Intelligence Institute, where he focuses on enhancing productivity and building better workplace cultures. He is also the CEO of Turnberry Premiere, a strategic project portfolio management and IT governance firm in Washington, DC. A professional bassist, Gerald J. Leonard offers a unique approach to accomplishing more in the workplace. https://productivityintelligenceinstitute.com/managesmarter/ for FREE MATERIALS In this podcast for managers, Audrey, Lee and Gerald discuss:  ·        Gerald’s tips for what order to approach tasks to boost productivity ·        Time chunking methodology ·        Analogy of a symphony and conductor to the performance of you and your team ·        Productivity boosting processes "Juggling multiple projects has become one of our major challenges, both as individuals as well as organizations, in our private and in our professional lives.”– Gerald Leonard Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Gerald Leonard https://productivityintelligenceinstitute.com/productivity-smarts-podcast/\ https://m.facebook.com/geraldjleonard Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Will Pemble is founder and CEO of Goal Boss, an innovative executive coaching certification and leadership consulting firm. Pemble transforms managers into leaders and groups into teams by providing the tools, strategies and techniques to accelerate growth, improve operations and create enduring changes for clients. He previously built and sold Web.com, one of the largest web hosts on earth, and has been building and growing businesses of all shapes and sizes for over 25 years. In this episode, Audrey, Lee and Will discuss: ·           Why most managers fail goal setting for employees ·           Analyzing team performance in sections and custom goal setting for each group·           Revising expectations for goal reaching·           What to say in interviewing job candidates to set goal setting expectations   "I'm not sandbagging and I'm also not setting goals that are unrealistic. I'm not saying things in the meeting just so that we have a good meeting and that has happened." – Will Pemble   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Will Pemble:   ·         Twitter:  @willpemble ·         Facebook:  https://www.facebook.com/willpemble·         Website: http://www.goalboss.com , http://www.coasterdad.com/·         YouTube: https://www.youtube.com/channel/UC9F1oi-iiMDuruSxeAHJQGg·         LinkedIn: http://www.linkedin.com/in/willpemble  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   https://www.goalboss.com/one-page-plan-can-change-culture/goal-boss-one-page-plan/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Dennis Doran has successfully served the construction industry for over 30 years as a contractor, consultant, strategic trainer & facilitator, development coach and public speaker. He brings a multi-faceted perspective to people and organizations. There are two words that have continued to follow Dennis and capture his passion: people and service. His message on the vital importance of developing and valuing soft skills is the leading topic of his seminars and the very essence of the message in his highly praised book, Soft as Steel, written to equip readers with the tools to be successful, not just in business, but in life and relationships. In this episode, Audrey, Lee and Dennis discuss:  ·      How to recognize soft skills and cultivate them in your day-to-day interactions. ·      Recognize the value of soft skills from three generations with boots-on-the-ground perspectives. ·      How soft skills give you a better understanding of yourself. “Hard skills involve the mechanics of doing the job and soft skills are all about how the job gets done—the recognition of emotional intelligence, an understanding of the generational differences in a workforce and a style of communication that drives stellar results.” – Dennis Doran Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Dennis Doran http://www.dennisdoranspeaking.com/  https://www.linkedin.com/in/dennis-d-doran-a14403a/ https://twitter.com/dennisddoran https://www.facebook.com/SoftSkillEducation https://www.instagram.com/dennisddoran/?igshid=17pgfambz5akc   Connect with Manage Smarter ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness. She brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction.  In this episode, Audrey, Lee and Deborah discuss: ·           The definition of gravitas for leaders as one of the 4 pillars of character·           What managers need to do to become defined as “serious leaders” in their organization·           Why taking the time to up your effort at etiquette/manners will pay off with stakeholders·           Importance of email responses, tone of voice, body language etc. in the workplace "You should never be surprised by something that someone has said about you if you are well managing your reputation." – Deborah Thomas-Nininger Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Deborah Thomas-Nininger  Website:  https://www.dtn-productions.com/Twitter:https://twitter.com/dtnetiquetteLinkedIn: https://www.linkedin.com/in/deborahthomasnininger/ Facebook: https://www.facebook.com/dtnetiquette/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're tackling a topic that every leader has faced at some point: team motivation. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Chris White is Managing Director of DemoDoctor and author of "The Six Habits of Highly Effective Sales Engineers". If you're not familiar with DemoDoctor, it helps organizations fix sales demonstrations that delay and/or kill deals. They do this by 1) providing sales training for sales engineers, 2) facilitating sales-sales engineering collaboration workshops and 3) assessing and redesigning software demonstration messaging and mechanics. Due to COVID-19 and bandwidth in Zoom, this podcast has some minor audio dropouts. In this episode, Audrey, Lee and Chris discuss:  ·      What Sales Engineering is ·      Why sales engineers are starting to be involved in sales discovery now ·      The 6 Habits of Highly Effective Sales Engineers ·      Specific examples of what delays and kills deals "Organizations are realizing the earlier they bring in a technical expert into the process the more quickly those deals may come to fruition.” – Chris White Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Chris White www.demodoctor.com https://www.linkedin.com/in/chris-white-b0079b5/ https://www.facebook.com/chrisbw54?ref=bookmarks Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tom Ray is the Executive Vice President of Jim Doyle and Associates. He is also the author of Amazon best seller, "Branding is OUT, Results are IN! Lessons for the LOCAL Advertiser" and is an expert in local advertising and media as well as management.  In this episode, Audrey, Lee and Tom discuss:·           What you should do with your department and team in a merger or acquisition·           How to get MORE out of your people amid the stress and chaos·           Tips on how to use major change within your organization for leverage·           Coping and managing a major company culture change “I would worry less about what’s gonna be the brand, what colors are they going to choose, how is the logo? I don’t worry about that stuff, do what your day to day activity is and do it really well." – Tom Ray  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Tom Ray www.jimdoyle.comhttps://twitter.com/thomaserayhttps://www.linkedin.com/in/thomas-ray-b857baa/https://www.youtube.com/watch?v=iruQ3IjG0E8 Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tina Greenbaum is a High-Performance Specialist, holistic psychotherapist, author, speaker and workshop leader. She is the creator of the program Mastery Under Pressure, an executive coaching program that teaches Olympic-level mindset skills for peak performance in high-stakes and high-stress environments. She is also part of the C-Suite Network as a network advisor. In this episode, Audrey, Lee and Tina discuss: ·            How to be aware of stress points in the moment without judgement·          Become a calmer manager to boost team performance·            Questions to ask about goal setting vs. stress levels·            Dealing with fear and negative self-talk "Okay so where am I feeling out of control? That’s my first line of defense so that’s my first question and second question I ask is where is this stress coming from? Am I putting it on myself? Or is it coming from the outside, from somewhere else, my manager, my boss….someone who is expecting things of me?" – Tina Greenbaum    Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Tina Greenbaum:  Website:  www.tinagreenbaum.comTwitter:@tinagreenbaumLinkedIn: https://www.linkedin.com/in/tinagreenbaum/ Facebook: https://www.facebook.com/tina.greenbaumMastery Under Pressure website and quiz: http://masteryunderpressure.net/  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith    Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt Blumberg is a technology entrepreneur, business builder, and CEO of Bolster, an on-demand executive talent marketplace that helps accelerate companies’ growth by connecting them with experienced, highly vetted executives for interim, fractional, advisory, project-based or board roles. Matt has been recognized as one of New York’s 100 most influential technology leaders by Business Insider, by Crain’s as one of New York’s Top Entrepreneurs, and by Ernst & Young as an Entrepreneur of the Year finalist. Before Bolster, Matt built businesses and worked in marketing, consulting, and venture capital. He is the author of Startup CEO, Startup CXO, and Startup Boards. In this podcast for managers, Audrey, Lee and Matt discuss:  ·      How boards work and definitions of a good board vs. a bad board ·      Why should a startup or company in growth stage create a board of directors and what are the benefits? ·      How boards increase credibility ·      Creating a board including size, composition, roles of VCs and independent directors, what to look for in a director, and how to recruit directors ·      Celebrities on boards "The top problems CEOs have when building boards are (a) not adding independent directors, and (b) saying they want diversity on the board…but then saying they only want to add independent directors who have already been board members before (by definition a very small pool…and by definition not expanding the pool of available underrepresented directors).”– Matt Blumberg Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Matt Blumberg https://bolster.com/ https://twitter.com/mattblumberg https://www.linkedin.com/in/blumbergmatt/ https://www.linkedin.com/company/bolstertalent  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Carter Cast is a business professor at Northwestern University and the author of the award-winning book, The Right (and Wrong) Stuff: How Brilliant Careers are Made - and Unmade.  Business Insider  called it "one of 17 must-read books for 2018." Also a venture partner at Pritzker Group Venture Capital, Cast has played pivotal roles are some of the most iconic consumer brands including Walmart.com, PepsiCo and Frito-Lay. In this episode, Audrey, Lee and Carter discuss: Why good people sometime sabotage their own career.The need for self-awareness.Getting in the habit of asking for feedback, and how that helps you.How to co-exist and compete with a disruptive, large company such as Amazon.  Key Takeaways:How ego can lead to a career reboot.How adaptation to your company can increase collaboration.What you don't know can hurt you, identify your weak skills.What helped you succeed in the past may not help you in your current role.  "They start to think they have the answers and stop listening to the people who actually have the answers." - Carter Cast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Carter Cast:Email:  ccast@pritzkergroup.com  Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith  Connect with SalesFuel: Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Julie is a virtual-selling thought leader and the author of three books including the recent, "Look Me In The Eye: Using Video to Build Relationships with Customers, Partners, & Teams," which was named Top Sales Book of 2021. Through her Selling On Video Master Class and coaching, Julie helps sales leaders and teams to leverage video in a way that drives sales. In addition to a successful career in sales and leadership, Julie worked as a professional actor appearing in over 75 plays, commercials, films, and television shows, including HBO’s Sex & The City In this podcast for managers, Audrey, Lee and Julie discuss:   ·      Mistakes salespeople make while on camera online that damages their credibility ·      Strategies for body language, eyes and facial expressions to improve your digital credibility online ·      How to use peripheral vision exercises and energy levels to build online sales credibility ·      Why salespeople need to keep their online camera ON even if the prospect or client has theirs off ·      Camera positioning, where to look when and how to successfully “read the room” when it’s a digital online Zoom room or other platform “The main mistake leaders make is they equate a salesperson’s length of time on video with competency, imagine that one class on virtual selling will make the kind of counter-intuitive behavioral change necessary to excel on video, or think supplying their team with the technology to connect is sufficient. – Julie Hansen Build Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Julie Hansen https://juliehansen.live/ https://www.linkedin.com/in/juliehansensalestraining/ https://twitter.com/acting4sales   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Tricia Benn is the Executive Vice-President of the C-Suite Network and General Manager of The Hero Club, an invitation-only membership organization for CEOs, founders, and investors. In addition to sitting on multiple business, associations and not-for-profit boards, Benn served as a senior executive for three enterprise-level organizations in market research, telecommunications, media marketing, and advertising. As Global Chief Marketing & Strategy Officer and U.S. Managing Director within MDC Partners, a $3 billion global holding company, Benn’s leadership drove double digit growth year-over-year and new contracts with some of the most important impact players in the world. In this episode, Audrey, Lee and Tricia discuss:·           Managing negative responses to other C-Suiters·           Choice Sets – Use them!·           Avoiding unconscious bias·           Vulnerability and how it plays into moving up·           #1 Tip on what to focus on to succeed “Being a woman executive I’ve really just had my nose to the grindstone and worked like a maniac. I’m so excited about taking on new challenges and having a massive impact. You have to compete with men.” – Tricia Benn  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Tricia Benn  https://twitter.com/triciabennhttps://www.facebook.com/TriciaBennHero/ https://www.linkedin.com/in/triciabenn/heroceoclub.comhttps://c-suitenetwork.com/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're talking about a topic that's crucial for any leader aiming to empower their team: trust. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

At work, serving as President and CEO The Beacon Group, Cliff Farrah has spent more than 25 years advising clients on organic and inorganic growth strategies and tactics in Healthcare, Technology, Industrial, Energy and Defense marketplaces. His thought leading work on growth strategy, innovation commercialization, market disruption, and services/business model design has been successfully used by Fortune 100 clients around the globe. Mr. Farrah is the author of dozens of growth strategy and analytical frameworks, and is a guest lecturer at the University of Virginia's Darden Graduate School of Business, where he received his MBA. At play, Cliff Farrah is a competitive sailor, a former high school sailing coach, US national amateur champion and has been profiled on ESPN and in Sailing magazine.  PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE. In this episode, Audrey, Lee and Cliff discuss:  ·          How the pandemic accelerates your comp set ·          How to choose which competitor to overtake ·          Near and long-term market disruption considerations ·          How to identify who in your market is still spending money ·          How amid to right-size your organization   "Market share gains you make in a down economy as the market rebounds you manage to maintain that share percentage and it ultimately yields a multiple effect.” – Cliff Farrah     Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Cliff Farrah Www.beacongroupconsulting.com http://linkedin.com/in/clifford-farrah-0b59138   Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                                  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dave Kenney, Executive Director and Co-Founder at Emergo Recovery, has over 30 years of experience in the field of human development and is the pioneer of Actualized Recovery®, an integrative brain-first approach to lasting recovery. Dave’s proprietary methodology leverages neuro-balancing technology, nutritional therapy, orthomolecular restoration, positive psychology, SMART Recovery, cognitive behavioral therapy (CBT), motivational interviewing, robust fitness, biophilia, and more to restore mind-body health and inspire the spirit. In this episode, Audrey, Lee and Dave discuss:  ·          The top 3 things you can change in your workplace to improve everyone’s brain health and performance ·          What is Actualized Recovery? ·          How to reprogram your brain to eliminate depression, lack of self-esteem and other issues ·          Why brains operate better in enriched work environments “The most overlooked issue leaders make is investing in their employees, specifically fostering greater or enhanced brain function. There are simple steps managers and leaders can take to enhance employee performance by focusing on a brain-first culture and work environment.” ― Dave Kenney Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Dave Kenney https://www.facebook.com/EmergoRecovery/ https://www.linkedin.com/in/dave-kenney-279845161/ https://www.linkedin.com/company/emergo-recovery-llc/ https://twitter.com/EmergoRecovery https://emergorecovery.com/ EmergoRadio podcast – a place where we help people ‘rise above’ https://podcasts.apple.com/us/podcast/emergo-radio/id1483272825 Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Luis Gonzáles is a Master Facilitator for Fierce Inc. He is a communications consultant, coach, and trainer, with more than 25 years’ experience in helping improve business outcomes for organizations. He has successfully driven learning initiatives incorporating effective communication, cross-cultural communication, customer satisfaction and soft-skills training and has worked in India, Mexico and Brazil. #multiculturalism #international #internationalbusiness #employees #HR  In this episode, Audrey, Lee and Luis discuss:  ·      The top issues with intercultural communication ·      How to manage multicultural teams ·      Common communication misunderstandings among international professionals ·      How to have difficult conversations “I led a team of software engineers at Microsoft in India who were the help desk for large U.S. corporations. These were the cream of the crop. The Americans, the American side take things at face value, they don’t get curious and ask questions to get context, to get more facts. And my India tech guys and gals wouldn’t ask enough questions of the Americans.” – Luis Gonzales Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Luis Gonzales https://fierceinc.com/ https://www.linkedin.com/in/luisgonzales/     Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/      Learn more about your ad choices. Visit megaphone.fm/adchoices

David Veech teaches leaders how to Love, Learn, and Let go. The actions following these decisions create an engaging workplace that harnesses the creative and productive power of people. He began his leadership journey with 20 years of service in the Army and he is still actively learning. Author of Leadersights: Creating Great Leaders Who Create Great Workplaces.. His messages will inspire you and your teams to obliterate obstacles, accelerate innovation, and elevate performance leaving everyone motivated and engaged for the future.And for Coronavirus, David says in responding to it, "Don’t return to normal. Return to BETTER." PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE. In this episode, Audrey, Lee and David discuss:  ·          Tips on how to make your business and leadership better coming out of COVID-19 ·          Recommendations on process changes ·          Basic elements of a plan to emerge out of COVID-19 lockdown   "The number one problem/mistake managers and leaders make is forgetting their primary responsibility is to develop their people. When leaders fail to develop people, they invariably end up doing work their team members should do, which takes them further away from their leadership responsibilities, compounding the problem, and dragging the team down into the death spiral.” – David Veech    Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with David Veech https://www.leadersights.com Twitter: @davidveech https://www.facebook.com/DSVLeadersights/ https://www.linkedin.com/in/davidveech/     Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                                  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Brian Robinson is a sales and marketing expert, best-selling author, and coach. He has worked for some of the best-known companies in the world, including Coca-Cola USA and Johnson & Johnson. Upon leaving his corporate career, he helped launch a successful startup where he was the first person in the history of the industry to sell more than one million dollars in business in twelve months—entirely by phone. He has over two-decades of in-the-trenches, battle-tested, face-to-face and phone-presentation experience that can benefit virtually anyone, from Fortune 500 companies to entrepreneurial ventures. Brian is the author of the Amazon #1 Best-Seller, THE SELLING FORMULA: 5 Steps for Instant Sales Improvement. In this episode, Audrey, Lee and Brian discuss: ·           Top 10 Power Phrases all managers need to know to motivate internal teams and external clients to action·           His management strategy that resulted in selling one million dollars in business in 12 months·           Why these phrases create greater buy-in ·           How to craft great questions to elicit more informed, positive responses "Ask them if you could provide some way for them to move to that next level. If you can offer them some proven tactics and techniques to get them to a higher level of production or improve relationship management etc. would they be open to discussing that? It’s a come alongside of them approach as opposed to a top down approach." – Brian Robinson Free Download for your listeners - first 3 chapters of THE SELLING FORMULA audio book: www.BrianRobinsonBook.com Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Brian Robinson·         Book Website: www.TheSellingFormula.com ·         LinkedIn: https://www.linkedin.com/in/brianwrobinson/·     Website: https://www.brianrobinson.me/ ·         Email: Info@BrianRobinson.me Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Edward Tenner began his career as a Ph.D. in history, became science editor and then an executive editor at Princeton University Press where he published a list from bird field guides to Richard Feynman's QED, and since 1991 has been an independent writer and speaker. His books include Why Things Bite Back: Technology and the Revenge of Unintended Consequences, Our Own Devices: HowTechnology Remakes Humanity, and most recently The Efficiency Paradox: What Big Data Can't Do. In this episode, Audrey, Lee and Edward discuss: ·           Definition of the efficiency paradox and why becoming more efficient can have unintended consequences·           Campbell’s Law: How measuring new efficiencies may make your staff change behavior to meet new incentives·           How Big Data affects you and your business and can cause “Competitor Neglect.”·           False Positives "Pursuing too much efficiency in the short term can make us less efficient in the long term. And by that I mean we need the right dose of inefficiency in order to create future efficiencies." – Edward Tenner Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Edward Tenner  Website: http://edwardtenner.com/ Twitter: https://twitter.com/edward_tenner LinkedIn: https://www.linkedin.com/in/edward-tenner-b633b24/ Facebook: https://www.facebook.com/edtenner Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

I'm Chip Gray and this week, we're talking about a skill that's often overlooked but absolutely crucial for sales managers: self-control. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's guest says she's an optimistic person but her favorite word is NO. Andrea Waltz is the co-founder of Courage Crafters, Inc. and co-author of the best-selling book, Go for No! Yes is the Destination, No is How You Get There. For almost two decades, Andrea has been teaching people in virtually every business and industry how to think and feel differently about failure, rejection, and the word, “no” to achieve their goals and dreams. A member of one of the highest regarded professional groups of women in sales, Women Sales Pros, Andrea is considered a top sales influencer online, featured on lists curated by Hubspot, Salesforce.com, Live Hive and many others. The book, Go for No! reached #1 on Amazon’s “Sales & Selling” list in 2010, and has remained in the top 50 Sales books for the last 13 years, having now sold over 500,000 copies. Her latest book with co-author Richard Fenton called, “When They Say No” was released in February 2023. In this podcast for managers, Audrey, Lee and Andrea discuss:  Embracing Rejection: Andrea Waltz emphasizes the importance of embracing rejection as a part of the sales process. By reframing rejection as a step towards success, sales professionals can build resilience and improve their performance. Go for No Strategy: The 'Go for No' strategy encourages salespeople to intentionally seek out 'no' responses. This approach helps in overcoming the fear of rejection and increases the chances of getting to a 'yes'. Mindset Shift: Changing your mindset towards rejection can significantly impact your sales success. Viewing each 'no' as a learning opportunity can lead to personal growth and better sales techniques. Tracking No in Your Sales Metrics: Tracking the number of 'no' responses can be a valuable sales metric. This unconventional approach can provide insights into your sales process and help in setting realistic goals. Building Confidence: Regularly facing rejection can build confidence and reduce the fear associated with it. This increased confidence can lead to more assertive and effective sales pitches. "The relationship you have with the word NO… what you think and feel when you hear it, and what you do afterward as a result… is THE single most important factor in determining the level of success you will achieve in your life.”– Andrea Waltz Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Andrea Waltz https://www.goforno.com/ https://www.linkedin.com/in/goforno/ https://www.facebook.com/GoforNo Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Doug Sandler is the author of the book Nice Guys Finish First. He is also the CEO of Turnkey Podcast Productions and co-host of the popular Nice Guys on Business podcast. In episode 003, we discuss why so many leaders today are using negative reinforcement to get things done, even though it makes people feel forced instead of led. Doug also shares insights on the benefits of thought leadership through podcasting. Learn more about your ad choices. Visit megaphone.fm/adchoices

Krister Ungerböck is a successful tech CEO who has been featured in national publications such as NPR, Forbes, Inc, and Entrepreneur for his practical, unconventional communication insights on compassionate leadership, emotional intelligence and employee engagement. His unique insights are informed by real-world experience leading teams in three languages while growing a global company 3,000% (from $1M to $30M). It was in his lowest moment that Krister was asked the question that ultimately led him to the discovery of the universal communication tools called Talk SHIFTs. In this episode, Audrey, Lee and Krister discuss:  ·      Definition of Talk SHIFTs. ·       How to increase employee engagement, leadership communication, and growth ·       Become a better boss using specific statements ·       Lead people to their solutions, not your solutions   TalkSHIFT QUIZ HERE: https://www.talkshift.com/intro1600517576462 “The 22 TalkSHIFTs are tools to change the tone in your relationships, your team and you family. They help us communicate more openly and honestly, with compassionate communication that can end fear-fueled silence." –Krister Ungerbock Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Krister Underbock https://www.krister.com/ https://www.linkedin.com/in/kristeru/ https://twitter.com/meetkrister   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Audrey, Lee and Jessica discuss:What generation Z is looking for and how that differs from millennials.What level of transparency in a business should be shown.How to get the new generation to stay in their company instead of job hopping.What managers struggle with now days. Key Takeaways:The new generation wants constant feedback and transparency.Hire employees that have a good culture, because that's hard to teach.Each person has their own struggles.You have to have emotional balance and be able to help others with their emotional balance to be high up in a company.  "The biggest challenge that managers have today, is the higher expectations. " - Jessica Ogilvie  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Jessica Ogilvie: Twitter:  @jesslogilvieWebsite:  https://www.linkedin.com/in/jessicaogilvie/Email:  jessica.ogilvie@marquette.eduLinkedIn: https://www.linkedin.com/in/jessicaogilvie/  Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith  Connect with SalesFuel:Website: http://salesfuel.com/Twitter: @SalesFuelFacebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

In the cutthroat world of tech, Neil Day is a battle-tested veteran. With 40+ years of experience in the industry, he’s led technology teams at Walmart.com, Shutterfly, Blue Bottle Coffee, and more. Now he’s fighting a new battle as CTO of R-Zero, the first company built from the ground up to tackle the transmission of pathogens in the COVID-19 era. In this podcast for managers, Audrey, Lee and Neil discuss:   ·      Differences managing at a startup vs. a large tech company ·      Balancing learning quickly and getting to market ·      How tech must support sales so they have max credibility in go to market strategy ·      Leadership who “fly to close to the sun” and mix ego with the brand launch  "One mistakes startups make is overinvesting in platform too early. You just don’t know what your final product is going to look like." – Neil Day  Build Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Neil Day https://rzero.com/ https://twitter.com/RZeroSystems https://www.linkedin.com/in/neil-day-121444/ https://www.facebook.com/rzerosystems  #sales #startups #managers #leaders #salescredibility Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/        Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode features a discussion with Lou Diamond, the CEO of Thrive. Lou is an energetic, humorous, and inspirational business development strategist and performance coach. He has consulted with and mentored leading performers from companies all over the world. As many managers struggle with either not communicating enough and/or not communicating effectively, you'll learn about the S.A.F.E. method and explains why establishing a strong connecting core is critical to internal communication. Learn more about your ad choices. Visit megaphone.fm/adchoices

Bretton (Brett) Putter is an expert in company culture development who is consulted by companies and leaders worldwide to help design, develop and build high-performing cultures. He is the CEO of CultureGene, a culture leadership software and services platform. Prior to founding CultureGene Brett spent 16 years as the Managing Partner of a leading executive search firm based in London working with startups and high-growth companies in the UK, Europe and USA. In 2018 he published his first book, Culture Decks Decoded and his second book Own Your Culture: How to Define, Embed and Manage your Company Culture in September 2020. In this episode, Audrey, Lee and Brett discuss:  ·      A twist on how you maintain company culture in remote working ·      The 6 Ways to Embed Culture ·      Decision Culture Checklists ·      Culture definition as people vs. task “I particularly like a broad definition of culture because the tentacles of culture are everywhere in business. " –Brett Putter Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Brett Putter www.culturegene.ai https://www.linkedin.com/in/brettonputter/ https://twitter.com/BrettonPutter   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Crista Grasso is the go-to strategic planning and systems expert for online businesses when they want to scale. Known as the "Business Optimizer", Crista has the ability to quickly cut through noise and provide clarity on the core things that will make the biggest impact to scale a business simply and sustainably. She is the founder of the Lean Out Method, creator of the Lean Business Scaling System, and host of the Lean Out Your Business Podcast. In this podcast for managers, Audrey, Lee and Crista discuss:  ·        What mistakes she made with her business that prompted her to start her company ·        Time chunking methodology ·        4 Pillars of the Lean Out method ·        What the biggest mistakes are for small business entrepreneurs in scaling "A 2-hour focus block with the right conditions in place to stay laser focused from start to finish can result in getting a massive amount FINISHED. But a 2-hour focus block without the right conditions in place can look like spending the 1st 30 minutes frustrated as trying to find everything you need coupled with so many distractions that you end up getting very little even started let alone finished during that time.”– Crista Grasso Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Crista Grasso Website: https://www.leanoutmethod.com Podcast: http://leanoutpodcast.com http://instagram.com/cristagrasso http://facebook.com/groups/leanoutcircle http://scalingassessment.com  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jeffrey Gitomer is the author of The New York Times best seller The Little Gold Book of YES! Attitude - which has just been published a new edition with many new tips to help you find, build and keep a winning attitude. In episode 13, we discuss: why attitude is critical to management and leadership; countering negative attitudes and how to change your attitude by changing what you think about. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jonathan Brill is our guest---he helps leaders turn disruption into opportunity as a speaker and advisor. He is the author of ROGUE WAVES: Future-Proof Your Business to Survive and Profit From Radical Change. He was previously the Global Futurist at HP. His companies have developed over 350 products for organizations like Samsung, Microsoft and the US Government. He creates intellectual content for TED, HBR, Fast Company, Bloomberg and many other organizations. In this podcast for managers, Audrey, Lee and Jonathan discuss how to ride changes into the future with confidence, leadership, credibility and clarity. They also discuss:   ·       4 Major techniques for knowing about the future, no matter what field you’re in ·       Definition of Rogue Wave and how to reset expectations to successfully ride it out ·       More accurate ways to predict the future right or wrong given current information ·       Future of labor shortages, automation ·       Salespeople job changes in the future and what to expect ·       Cryptocurrency predictions “We are focused on compound growth when we should be focused on compound volatility, on rogue waves. When we recognize that the world is becoming more volatile and that change is the primary cause of fortune and failure, it opens up new opportunities for resilience and growth." –Jonathan Brill BOOK: Rogue Waves: Future-Proof Your Business to Survive and Profit From Radical Change, McGraw-Hill, 2021 https://www.jonathanbrill.com/roguewaves Build Credibility and Effective Leadership with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Jonathan Brill jonathanbrill.com https://twitter.com/jonathanbrill https://www.linkedin.com/in/jonathanbrill1   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Gerhard Gschwandtner is founder and publisher of Selling Power magazine, he owns the Sales 3.0 conference and he is the creator of the Peak Performance Mindset training program. In this episode, Audrey, Lee and Gerhard discuss: How he got meetings with Malcom Forbes and Donald TrumpWhat's the #1 problem/mistake managers and leaders makeThe Top 2 things you need to be successful in sales and negotiations3 Levels of Sales Mindset you MUST have to reach your A-Game  "What talent do we need in order to become a world class company? I think that customers have something all in common, they hate to buy. They don’t like to buy and make the wrong decision, so we really need to look at four sets of skills. Are they good with transactions? Relationships? Creating value? Trusted Advisor?" – Gerhard Gschwandtner Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Gerhard Gschwandtner:  ·         Twitter:  https://twitter.com/Gerhard20·         Facebook:  https://www.facebook.com/Selling-Power-188651577817129/·         Website: Www.sellingpower.com·         YouTube: Gerhard Gschwandtner·         LinkedIn: https://www.linkedin.com/in/gerhard20/  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're diving into another crucial topic for leaders: How to Reengineer Your Sales Training Program. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Michelle Tillis Lederman is named by Forbes as one of the 25 Professional Networking Experts to Watch and author of "The Connector's Advantage: 7 Mindsets to Grow Your Influence and Impact." In this episode, Audrey, Lee and Michelle discuss: -How to be a relationship-driven leader -The 7 Mindsets to Grow Your Influence and Impact -Difference between connecting and networking -How to build strong work relationships and what's the ROI -Creating a connector culture that spreads to your entire team "When you have engagement, over 90% of people will try their hardest at work which leads to higher productivity and over 200% higher bottom line.." — Michelle Tillis Lederman Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Michelle: MichelleTillisLederman.com www.twitter.com/mtlederman Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:·     Website: http://salesfuel.com/·     Twitter: @SalesFuel·     Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Joey Faucette is the author of two #1 best-sellers, Faith Positive in a Negative World (with Mike Van Vranken) and Work Positive in a Negative World (Entrepreneur Press). He has written seven books and contributed to numerous others. He is the founder of Listen to Life, Too, a coaching company that develops leaders, engages employees, and transforms culture. In this episode, Audrey, Lee and Joey discuss: ·           Why positivity creates better productivity ·           Creating an environment where as you age, you can crave lifelong learning·           How changing work environments can lock workers into engagement and dream pursuit and fulfillment of goals·           Ideas for better worker appreciation/gratitude programs  "So if you're waiting for the perfect time to start your business, get a promotion to do whatever it is that is your inner dream that you're called to do, it's not going to happen. You got it. Today's the day to start and you figure it out as you go along. And so it's a matter of perseverance and endurance. " – Dr. Joey Faucette Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Joey Faucette:   ·         Twitter:  @DrJoey·         LinkedIn:  https://www.linkedin.com/in/dr-joey-faucette-7850a5b/·         Website: https://getpositive.today  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith    Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Lea Woodford is the Chief Executive Officer and founder of SmartFem.com and SmartFem TV. SmartFem was created as a result of her many years as a Publicist, columnist as well as a Radio & TV Personality. She has extensive experience as a business consultant and entrepreneur but decided the only way she could make a difference for women was to create her own magazine that bridges the online community with the local community. Her passion is connecting people.  In this episode, Audrey, Lee and Lea discuss: ·           How to provide value via cold call outreach on social media - vital for recruiting new talent ·           How to use social media to shortcut prospecting·           How smart technology is the pathway to further warm leads  "You have to boost. You want to go where the food is. Right now we're focusing on Facebook groups and the reason I liked the group building your own platform,. First of all, we do conferences but the second thing is Facebook can monetize it and if Facebook can monetize it, your people are going to see it." – Lea Woodford   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Lea Woodford:   ·         Twitter:  @smartfemmagazin·         Facebook:  https://www.facebook.com/groups/1977827952462854/·         Website:  https://www.smartfem.com/·         LinkedIn: https://www.linkedin.com/in/leahaben/  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith   Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Clint Pulver is an Emmy Award-winning, motivational keynote speaker, author, musician, and workforce expert. A Professional Drummer for over 20 years, he's played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. In 2010 he founded the UVU Drumline known as the Green Man Group, which he directed for six years and went on to direct the Drumline for the NBA’s Utah Jazz until 2015. Clint was featured in Business Q Magazine as one of their “Top 40 under 40” as a premiere Corporate Keynote Speaker. He has appeared on America’s Got Talent and in feature films with actors such as School of Rock's Jack Black and Napoleon Dynamite's John Heder. Known as the Leading Authority on Employee Retention, Clint helps organizations retain, engage, and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership missteps, and cultural cues. As the president and founder of The Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as “The Undercover Millennial”.   In this episode, Audrey, Lee and Clint discuss:  ·      Undercover Millennial―What that is and how Clint shares insights gleaned from more than ten thousand undercover interviews with employees across the country, ·      The best methods currently for identifying talent ·      New tips on employee retention ·      You’ll also learn the number one driver of employee turnover (spoiler: it has everything to do with you!), what you can do to stop an exodus ·      His career as a professional rock drummer “It's not about being the best in the world, it's about being the best for the world." --Clint Pulver  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Clint Pulver Book: https://www.amazon.com/Love-Here-Leaders-Create-Organizations/dp/1989603378/ref=sr_1_1?dchild=1&keywords=clint+pulver&qid=1617897283&sr=8-1   www.clintpulver.com   https://www.linkedin.com/in/clintpulver/ https://www.facebook.com/clint.pulver     Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Marc Reifenrath is the CEO & Co-founder of Spinutech, a full-service digital marketing agency with 150+ team members across the U.S. In that capacity, he understands firsthand how critical a company’s culture is to achieving and maintaining success. Marc has helped Spinutech grow from a college start-up to one of the premier full-service digital marketing agencies in the country. The secret ingredient? Company values that are truly lived, including a commitment to “Get Better Every Day”.  In this podcast for managers, Audrey, Lee and Marc discuss:  The First 100 Days of an employee's tenure are crucial for their success and integration into the company culture. Managers should be proactive in setting up new employees for success during this period, including providing necessary equipment, training, and regular check-ins. Adapting Onboarding for Remote Work: The shift to remote work necessitates changes in the onboarding process. This includes logistical changes, such as shipping equipment, and increased intentionality in scheduling meetings and interactions that would have occurred naturally in an office setting.  Company Culture and Core Values: The CEO should personally communicate the company's culture and core values to new hires. This direct communication ensures that employees understand the company's values from the source and can help instill these values more effectively. Mark Reifenrath shares how Spinutech achieved 10 years of zero turnover by fostering a strong company culture and values. Attracting A-Players: To attract top talent, companies need to promote themselves as great employers, not just great service providers. This can involve building relationships with potential candidates over time and ensuring that the company's benefits and features are well-communicated. Addressing Work-Life Balance and 'Quiet Quitting': Companies need to address the increasing demand for work-life balance and be aware of the 'quiet quitting' trend, where employees disengage from their work without formally resigning. This can involve offering more flexibility in work hours and ensuring that employees are engaged and supported in their roles. "The #1 mistake managers make is trying to lead every person the same way and with the same message. You have to say the main points at least seven times before the team will truly hear it. You also have to say it many different ways because we all hear the same words differently.”– Marc Reifenrath   Build Credibility and Effective Leadership with the Manage Smarter Podcast Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Marc Reifenrath www.spinutech.com https://www.linkedin.com/in/marcreifenrath/ Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                 ·         LinkedIn: C. Lee Smith   Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Diane Hamilton is a nationally syndicated radio show host. She writes and speaks on curiosity, business, leadership, emotional intelligence, personality assessment, career, and education. She is the creator of the Curiosity Code Index (CCI). She is the author of multiple books including It’s Not Your It’s Your Personality, and her forthcoming book is titled, Cracking the Curiosity Code: The Key to Unlocking Human Potential. In this episode, Audrey, Lee and Diane discuss: ·            How curiosity and lack of it is holding your career advancement back Why we lose curiosity as we age    Curiosity Code Index The four things that hold us back from being more curious. "I was very interested in what kept people from being curious. I really found four factors impacted curiosity which were Fear, Assumption, Technology and Environment." -- Dr. Diane Hamilton Get your Curiosity Code Index here: http://curiositycode.com/diagnostic/ Connect with Dr. Diane Hamilton http://drdianehamilton.com and http://curiositycode.com https://www.linkedin.com/in/drdianehamilton/ https://www.facebook.com/drdianehamilton/ Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Sam Schutte is the CEO of Unstoppable Software, Inc. The company's software development services as a development partner, and is the host of the podcast at unstoppabletalk.com (which covers the "intersection of business and technology innovation"). He is also the creator of The Virtual Tip Jar, which enables customers to support their favorite restaurant servers and services providers whose income has been negatively impacted during COVID-19. PLEASE NOTE: DUE TO ONLINE PLATFORM BANDWIDTH DEFICIENCIES DURING THIS PANDEMIC, THERE ARE SOME AUDIO DROPOUTS DURING THIS EPISODE. In this episode, Audrey, Lee and Sam discuss:  Tech vulnerabilities caused by COVID-19 Technology that companies should be investing in now The Virtual Tip Jar he created to raise donations for those who’ve lost their jobs  "There’s some basic ones such as not having enough VPN accounts or VPN bandwidth you know most of the time when you set up a VPN at a company you don’t have enough for all 300 people to be on at one time.” – Sam Schutte  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Sam Schutte https://unstoppablesoftware.com https://twitter.com/unstoppablesoft https://www.linkedin.com/company/unstoppable-software-inc. http://facebook.com/unstoppablesoftware/   Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                                  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. John Demartini, bestselling author, educator and leading human behavior expert. Dr. Demartini is the founder of the Demartini Institute, which has helped hundreds of thousands of entrepreneurs and individuals break through their limitations and find success.   In this episode, Audrey, Lee and John discuss:  ·      Identifying what you value most ·      The Six Steps to Building Wealth ·      Strategies to recovering financially from COVID-19 “Knowing your unique hierarchy of Values is the most important place to start if you intend to expand to the next level of your empowerment." –Dr. John DeMartini Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Dr, John DeMartini https://drdemartini.com/?utm_source=Justine -pr&utm_medium=media&utm_campaign=hp https://www.linkedin.com/in/drjohndemartini/ https://www.facebook.com/drjohndemartini   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Paul Katzoff is the CEO of White Canyon Software where he continues to drive growth at through direct sales, outbound connections and strategic partners. He is an expert on data breaches and on the physical destruction of drives, including environmental impacts and data security concerns. In this episode, Audrey, Lee and Paul discuss:  ·      Cost of physically destroying drives and environmental impact ·      Destroying data vs. wiping computers clean ·      Tips on improving security for your remote worker data access ·      Do’s and Don’ts on managing home computers networks via an office VPN “The new normal is going to open up a whole bag of issues and problems and the first issue there is data, where is it and who is responsible for it and if it gets out who is liable for it.” – Paul Katzoff Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Paul Katzoff https://www.whitecanyon.com/ https://www.linkedin.com/in/paulkatzoff/ Connect with Manage Smarter  ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're talking about something that can really set you apart in the business world: personal branding. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Accountability: How do you get it from your people and how can you actually transfer the responsibility for it onto your teams and make them WANT to give it to you?  Cy Wakeman is a drama researcher, global thought-leader, and New York Times best-selling author who is recognized for cultivating a counter-intuitive, reality-based approach to leadership. As a highly sought-after conference headliner, Cy Wakeman holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. She’s a regular contributor on Forbes.com, Success.com, The Huffington Post, and Arianna Huffington’s Thrive Global.   In this episode, Audrey, Lee and Cy discuss: ·           At what point managers are too far down the road of lack of accountability in troubled work relationships·           How to “flip” the conversation narrative to get accountability buy-in·           Definition of accountability by “high accountable” professionals surveyed·           How to make it a built-in expectation of the job for your team members ·           If someone isn’t bought in, how to you hold them accountable?   "To show up to work is to buy-in. High accountables say that it didn’t start or end with ownership. It started with commitment, a mindset." – Cy Wakeman Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Cy Wakemanhttps://www.facebook.com/CyWakeman http://www.realitybasedleadership.com https://www.instagram.com/cywakeman/ https://www.linkedin.com/in/cywakeman/ https://twitter.com/cywakeman Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith  Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Patrick Norris is Senior Vice President of Jim Doyle & Associates. Having previously been on “the other side of the table” as an auto group managing partner, he experienced the power of the Jim Doyle philosophy of concentration and marketing focus and the impact it had on his business. As the Managing Partner of the Norris Auto Group, Pat ran a collection of 5 retail, multi-brand automobile dealerships and 2 motor sports stores. His 16-year success was directly attributed to his ability to develop advertising strategies that cut through the “advertising noise” and got results. In this episode, Audrey, Lee and Pat discuss:  ·          Managing corporate HQ and multi-location satellite organizations ·          Effective delegating tips ·          How to manage several brands within your organization ·          Latest on the automobile industry in the U.S. ·          Millennials as customers "We would treat each other with dignity and respect, that then interprets into treating our customers with dignity and respect. Transparency too. You can’t manage what you can’t measure.” – Pat Norris Connect with Patrick Norris www.jimdoyle.com Twitter: @Patricknorris08 https://www.linkedin.com/in/patricknorris/ Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jim McCarthy, started his career in the e-commerce business back in 1997, has almost 20 years experience in live events, has sold tens of millions of tickets to millions of people, co-founded TEDxBroadway, advises entrepreneurs, co-founded Goldstar Events and Stellar Tickets, and is the CEO of both companies. His current mission is to enable artists and organizations to create high quality online content — helping them find success in this new era where online events are transforming the entertainment landscape. In this episode, Audrey, Lee and Jim discuss:  ·      New ways to produce events that boost engagement in COVID-19 ·      Making your online events as engaging as a live event ·      Creating a culture of quality in online events ·      Producer/Moderator priorities to inject more energy into online events "These have to be more participatory by design. You can’t allow people to be able to tune out just because the structure doesn’t demand that they do anything.” – Jim McCarthy Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Jim McCarthy https://www.stellartickets.com/ https://twitter.com/goldstar https://www.linkedin.com/in/jcmccarthy/ https://www.facebook.com/goldstar Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Heather Monahan, one of our most popular guests from our first 20 episodes, is back to share more tips on building confidence from her new book Confidence Creator. Heather is the CEO of her own company Boss In Heels. She was recognized as a Glass Ceiling Award winner as one of the Most Influential Women in radio in 2017. Heather was recently named the Brand Ambassador for Perry Ellis International’s female brand Rafaella.  Previously, she was the Chief Revenue Officer for Beasley Communications. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jessica Hawthorne-Castro, CEO and owner of Hawthorne Advertising. an award-winning technology-based advertising agency specializing in analytics and accountable brand campaigns.Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. In this episode, Audrey, Lee and Jessica discuss: *How she rose from the mail room of a talent agency to the C-Suite *The #1 mistake managers make regarding goal setting and planning *Trends in advertising and marketing that are currently hot *Advice to young professional women aspiring to be in the C-Suite *Why taking initiative can unlock the keys to career success "In any business but especially our business in advertising your company is your employee. we're moving towards data and analytics and automation but still it's people behind all those program that are doing it and employees and culture are the most important thing to any company." — Jessica Hawthorne-Castro https://www.hawthornedirect.com/ https://twitter.com/hawthornecastro https://www.linkedin.com/in/jessicahawthornecastro/ Connect with the hosts of Manage Smarter:Website: ManageSmarter.comTwitter: @ManageSmartPodLinkedIn: Audrey StrongLinkedIn: C. Lee Smith Connect with SalesFuel:·         Website: http://salesfuel.com/·         Twitter: @SalesFuel·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated virtual assistant company in the marketplace with over 500 verified 5-star reviews, and over 13 years of experience, serving more than 6,000 clients across industries. Daniel is going to share a Grow Virtual Guide to help businesses and executives how to effectively transition to a fully remote or blended organizational model, how to reinvent the value we provide in this changing market, and how to grow virtual all while reducing operational costs. Daniel is also the author of the bestselling book, Scaling Your Business with MOD Virtual Professionals. TO GET THE FREE GROW VIRTUAL GUIDE: TEXT MOD TO 31996 In this episode, Audrey, Lee and Daniel discuss:  ·      How to expand in the current sales climate and sell more ·      How using virtual assistants can free up valuable time and reduce operational costs ·      Tips for creating strong culture among remote workers ·      Processes he uses to enforce accountability, engagement, work quality and oversight among global remote teams "Some managers and leaders do not delegate and leverage their business which means they don't have time freedom as they end up doing the mundane, non-dollar productive activities by themselves. If you don’t have an assistant then you are one.” – Daniel Ramsey Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Daniel Ramsey https://www.myoutdesk.com https://www.twitter.com/myoutdesk https://www.linkedin.com/company/my-outdesk https://www.facebook.com/MyOutDesk.LLC/ Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Deb Calvert is the co-author of the book Stop Selling & Start Leading and author of DISCOVER Questions® Get You Connected - one of the "Top 20 Most Highly-Rated Sales Books of All Time," according to HubSpot. She is also the President of People First Productivity Solutions. In this episode, Audrey, Lee and Deb discuss: How management sets the culture, and smart management includes making deliberate decisions about the culture; How things will change again when Generation Z emerges in the workforce. Learn more about your ad choices. Visit megaphone.fm/adchoices

Liz Devine Hewson, CPC and Mark Lund, M.D., CPC are Co-Founders and Principals of Twin Lights Consulting. Their firm helps companies create authentic communication across the chasm dividing the generations at work. They provide a clear path to authentic communication, developing trust, creating commitment, which leads to improved employee engagement for all ages. In this episode, Audrey, Lee, Liz and Mark discuss:·           - What year the number of millennials in the workforce will equal 75% - it's sooner than you might think - Effectively communicating with different generations to boost profits - Why most people listen to respond—How to get them to LISTEN to understand - Identifying and leveraging what generations have to offer each other in the workplace “It’s like trying to play chess with chess pieces on all four sides. Then adding two or three different levels to that in order to play. So we believe that we can construct, through simple understanding of human psychology, ways that we can bring a change." – Mark Lund, M.D.  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Liz Devine Hewson and Dr. Mark Lund  twinlightsconsulting.comwww.linkedin.com/in/lizdevinehewsonwww.linkedin.com/in/marklundmd  Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: https://twitter.com/tallmediamaven, https://twitter.com/cleesmith·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith    Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Jordan Blakesley is a Principal Partner at B Public Relations, a Denver-based public relations firm. She has more than a decade of experience, specializing in PR in the travel/tourism, restaurant/food/wine and luxury real estate industries. In episode 10, we discuss a social media/public relations case study involving two slain Ohio police officers and a restaurant owner who tweeted carelessly about their killings - plus best practices for managers, leadership and business owners on social media. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're tackling a topic that every leader has faced at some point: team commitment. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Kathlyn Hendricks, Ph.D., BC-DMT*, is an evolutionary catalyst and freelance muchness mentor with 50 years pioneering experience in somatic approaches to relationship transformation. She is the co-author of 12 books, including the best-selling Conscious Loving and At the Speed of Life. Most recently, she has created a website with dozens of free resources focused on Unlocking the Fear Code and Restoring Resourcefulness in our turbulent times. In this episode, Audrey, Lee and Kathlyn discuss:  ·      The Four Levels of Fear and tips on how to come with them ·      New ways to discuss fear feelings with your team ·      What happens to your brain when you’re in the fear state of mind ·      Exercises to calm your mind and body "Fear is wired in. We would not be here unless our ancestors had really good responses to fear but it is not something we want to get rid of but we want to recognize when fear is running us. We need to move from fear to here.” – Kathlyn Hendricks DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Kathlyn Hendricks https://hendricks.com/ Foundationforconsciousliving.org https://www.linkedin.com/in/kathlyn-katie-hendricks-9395361/ Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Mitch Schneider is an entrepreneur, educator, master automotive technician, martial artist, and trade journalist. He is the author of Misfire: What to Do When Things Aren’t Running on All Cylinders.  Described as “Who Moved My Cheese” Meets “The Karate Kid,” the story of Misfire demonstrates how Eastern philosophy and Western pragmatism can reshape your business, your family, and your very soul.  In this episode, Audrey, Lee and Mitch discuss:  ·          The four techniques to help managers and business owners handle day to day stress and challenges ·          The importance of constant Situational Awareness ·          How Mitch overcame a serious health issue to rally back into a new life and how facing death gave him a new outlook " Managers too often fail to accurately assess the strengths and weaknesses of those they manage, especially when it comes to motivation – too often they assume what will motivate one individual is the same carrot that will motivate everyone.” – Mitch Schneider Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Mitch Schneider http://misfirebook.com/ @mitchelljs823 https://www.facebook.com/mitch.schneider.14 https://www.linkedin.com/in/mitch-schneider-8115337 Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Micah Rowland isn’t your everyday builder. Maybe because he doesn’t build homes, cabinets, or even the software that he used to as an engineer. As Chief Operations Officer COO of Fountain, Micah builds people, teams, and processes that has taken multiple companies from 50 to 250 people and $5 million to $30 million in revenue.   In this episode, Audrey, Lee and Micah discuss:  ·          Why "Hire Slow, Fire Fast" is Terrible Advice ·          The top reasons why companies have trouble hiring and firing ·          The areas managers are deficient in that cause hiring/firing issues within an organization ·          Hiring/Firing techniques for startups   "Often times the biggest impediment to letting someone go is management trying to cope with the hole in their absence.” – Micah Rowland   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Micah Rowland   https://get.fountain.com/ https://www.linkedin.com/in/micahrowland/   Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices