Leveraging Leadership (Emily Sander)
Explorez tous les épisodes de Leveraging Leadership
| Date | Titre | Durée | |
|---|---|---|---|
| 27 May 2024 | Nordic Oracle Consultant turned Silicon Valley's Strategic Force, Katrine Haugerud 2x Chief of Staff | 00:33:30 | |
Join Katrine Haugerud as she shares practical leadership insights for translating strategy into operations. Learn about her experience with private equity-backed firms. Her book recommendation is "Traction" by Gino Wickman (https://amzn.to/4918MnL) – – – – – Timestamps 00:23 Katrine's Journey from Oracle to Chief of Staff 00:45 Katrine's Experience at Oracle and Transition to the U.S. 03:48 Cultural and Business Differences Between Norway and the U.S. 06:14 Katrine's Transition from Oracle to Equinix 09:17 Becoming a Chief of Staff: The Unexpected Journey 12:14 Working with a Private Equity Backed Board 20:36 The Role of a Chief of Staff in Strategic Decision Making 22:59 The Importance of Clear Communication and Prioritization in Leadership 29:07 Book Recommendation: Traction by Gino Wickman 31:55 The Role of a Chief of Staff in Translating Strategy into Operations – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 11 Mar 2024 | 99% of Job Seekers Don't Know These LinkedIn Basics | 00:34:37 | |
In this podcast episode, Emily interviews Debra Boggs, Founder and CEO of D&S Executive Career Management. Debra offers insights on structuring your job search and positioning yourself as a Chief of Staff candidate. Discover effective ways to showcase your work experience, optimize your LinkedIn profile, and master networking. By the episode's end, you'll be equipped to navigate the job market with confidence on your path to becoming a Chief of Staff. Connect with Debra on LinkedIn Visit D&S Executive Career Management Website Guest Bio Debra Boggs, co-founder of D&S Executive Career Management, offers bespoke services for executives navigating job market complexities. With expertise in resume crafting, interview preparation, and personal branding, she helps clients present their best selves for high-level positions. Her strategic, person-centered approach focuses on articulating unique value propositions. A member of the Forbes Business Council, she aids clients in landing stretch roles and negotiating salaries. Her work involves optimizing LinkedIn profiles and resumes to resonate with the executive market's specific demands. – – – – – Timestamps 01:26 Chief of Staff in Job Search Strategy 04:02 Breaking into the Chief of Staff Role 13:25 The Importance of Networking in Job Search 16:13 Optimizing LinkedIn Presence for Job Search 19:31 Preparing for Job Interviews 30:08 The Role of Cover Letters in Job Applications 33:26 Takeaways – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 28 Feb 2024 | What to Do if Your CEO Says ‘I Don’t Know’ About Structuring Your COS Role in the Interview Process | 00:09:58 | |
What to do when interviewing for a Chief of Staff role and the CEO responds with "I don't know" to key questions about the role's responsibilities and structure. Emily outlines two potential scenarios and outlines how to navigate each situation. Emily also shares ongoing takeaways that every COS should remember. – – – – – Timestamps 00:50 Two Scenarios of CEO's Response 04:15 How to Interpret 'I Don't Know' from a CEO 05:34 Key Takeaways for Aspiring Chiefs of Staff 08:08 Continuing the Conversation about Your Role 09:28 Conclusion and Next Steps – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 17 Jul 2024 | Highest ROI vs. Highest Probability: Strategies for Chiefs of Staff to Maximize Leadership Impact | 00:08:44 | |
In this episode of "Leveraging Leadership," Emily explores the decision-making process through the lenses of highest return on investment (ROI) and highest probability. She shares examples like asking someone to marry you versus inviting them for coffee, and applies it to business scenarios, like overhauling a strategic plan or making small tweaks for better team alignment. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 20 May 2024 | How to Use a Chief of Staff for Unprecedented Company Growth | 00:35:47 | |
In this episode, executive Lawrence Coburn shares his experiences and advice on effectively using a Chief of Staff, emphasizing trust and strategic planning. He talks about bringing back a former intern, Matt, to fill this critical role during a period of rapid company growth. Lawrence also discusses their AI tool, Ambient, which not only takes notes but identifies owners and next steps, creating a dynamic project dashboard. Hear about their latest feature release which auto-adds forwarded project-related emails to the dashboard. Links Mentioned: • Connect with Lawrence Coburn on LinkedIn • Learn more about Ambient and their AI solutions Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:45 Introducing Today's Guest: Lawrence Coburn 01:02 The Journey of a Founder and the Impact of a Chief of Staff 02:25 The Story of Double Dutch and the Role of a Chief of Staff 06:59 The Importance of Defining the Chief of Staff Role 12:17 Building Trust and the Evolution of the Chief of Staff Role 15:28 Special Projects and Strategic Initiatives: The Chief of Staff's Domain 17:21 The Ever-Present Challenge of Pricing 17:46 Defining Roles and Responsibilities 18:12 Communicating Roles to the Leadership Team 19:12 The Importance of Having Your Team's Back 21:36 The Unique Trust in a Chief of Staff 23:54 Introducing Ambient: AI for Chiefs of Staff 26:48 Ambient's Features and Future Directions 31:01 The Value of AI in Project Management 34:50 Closing Thoughts and How to Learn More | |||
| 29 Jul 2024 | Fleet Master Chief Raymond Kemp on Building Resilience As a Leader | 00:34:25 | |
In this episode of "Leveraging Leadership," host Emily brings on Fleet Master Chief Raymond Kemp to share his journey from facing racial discrimination to becoming a Navy leader. Raymond talks about steering significant policy changes in the Navy, like integrating women into combat roles and repealing "don't ask, don't tell." He breaks down his "abcs of leadership" philosophy and how it's played a part in fostering resilience and trust among his teams. Links Mentioned:
Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:45 Introducing Fleet Master Chief Raymond Kemp 01:41 Raymond Kemp's Early Years and Aspirations 04:58 Climbing the Ranks: From Junior to Fleet Master Chief 06:52 Women in Combat: Navigating New Waters 10:35 Don't Ask, Don't Tell: Leading Through Change 24:37 Building Resilience and Adaptability for Success 29:44 Empowering Leaders in a Hybrid World 31:23 Kemp Solutions: Leadership Training and Keynotes 33:46 Raymond’s Leadership Mantra | |||
| 31 Jul 2024 | Gelling as a Team: Do Your Executives Have Each Other’s Back? | 00:09:02 | |
In this episode of Leveraging Leadership, Emily discusses how Chiefs of Staff can tell if their executive team is unified by looking for signs of support and resource sharing among team members. Or like sharing your team or speaking up to give overworked colleagues a breather. Plus, she's all about giving props to folks who step up and cover for others or help the team stay strong. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:46 The Role of a Chief of Staff in Team Dynamics 01:05 Signs Your Executive Team is Excelling 02:07 Supporting Each Other: Real-World Examples 04:19 Creating a Culture of Mutual Support 05:57 Evaluating and Enhancing Team Cohesion 07:53 Conclusion and Invitation for Further Discussion | |||
| 06 May 2024 | Burnout Recovery for Leaders - Simple Habits That Are Burnout Busters | 00:48:39 | |
Dr. Gary Simonds, former neurosurgeon, is back! In episode 26 he chatted about how to recover from burnout. In this episode, we talk about how to spot it in team members and colleagues and how to have a conversation about it. Check out Dr. Gary’s fiction book: Death’s Pale Flag. Dr. Gary Simonds on LinkedIn Dr. Gary Simonds is a renowned neurosurgeon and author of "Death's Pale Flag," a book examining the subtleties of professional burnout. With years of experience in the high-stress medical field, Dr. Simonds has developed a deep understanding of the balance required to prevent burnout among high achievers. His insights offer a holistic view of professional well-being, emphasizing the importance of identity beyond work. A skilled surgeon and writer, he is dedicated to educating others on maintaining passion in their careers while nurturing mental health and interpersonal relationships.
00:49 Guest Introduction: Dr. Gary Simonds – – – – –
Free Resources:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 10 Jul 2023 | Discover Your Wiring and Become a Catalytic Leader with Dr. William Attaway | 00:29:12 | |
On today’s episode of Leveraging Leadership, host Emily Sander welcomes Dr. William Attaway to the podcast to discuss the idea of a Catalytic Leader. As Dr. William would say, a catalyst is defined as “an agent that provokes or speeds significant change or action.” A catalytic leader, then, is an agent of change. As leaders we are always striving to get the best out of our teams by giving them our best, and Dr. William is a wealth of knowledge on how to do just that. During their conversation he and Emily discuss where he came up with the idea of Catalytic Leadership, how to find your own leadership style, why you must lead with intention, and much more! To learn more about William and Catalytic Leadership, visit his website . To get your free copy of William’s book, Catalytic Leadership, visit here. Follow William: LinkedIn | Twitter – – – – – Introducing Dr. William Attaway (00:00) What is Catalytic Leadership (01:45) Finding Your Own Leadership Style (06:40) Leading Intentionally (10:35) Creating More Joy in your Career (12:25) Work Life Balance and the Issues with Compartmentalization (20:15) Constantly Learning and Evolving (24:15) – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. To learn more about Emily and Next Level Coaching, click here. | |||
| 05 Aug 2024 | Chief of Staff in Consulting: Crafting Communication Channels with Nishi Moonka | 00:31:09 | |
In this episode of "Leveraging Leadership," host Emily chats with Nishi, who juggles roles as Chief of Staff and Head of People and Culture. Nishi shares how she tackled company-wide challenges, like diversity initiatives and the shift to remote work due to COVID-19. She gives practical tips, such as using a daily debrief system for aligning with her principal, and stresses the importance of adaptability and communication in leadership roles. Link Mentioned: Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 20 Nov 2023 | Virginie Grange: Microsoft Chief of Staff on leadership roles in tech and success metrics | 00:24:25 | |
In this episode, Virginie Grange, the Chief of Staff at Microsoft, shares an insider's view of her journey and role within one of the world's leading tech companies. The conversation delves into her responsibilities as Chief of Staff, the key partnerships she cultivates, and her strategies for mastering the role. A crucial aspect of her success lies in aligning with her principal's vision and setting clear success metrics. She also details how she navigated her principal's transition into a new role, operational constraints, and how she leveraged her institutional knowledge. An important highlight is Virginie’s approach to managing her team's productivity and morale while effectively utilizing her boss's time. This conversation provides valuable guidance and insights for anyone interested in leadership roles in the tech industry.
Reach out to Virginie Grange: Connect with Virginie on LinkedIn
Virginie is an experienced business professional who has spent over a decade at Microsoft, holding various roles including Chief of Staff. She has valuable institutional knowledge and a proven track record in strategy, business development, and partnership management. Virginie is currently enjoying a sabbatical, exploring her creative side and preparing for her next career chapter. Connect with her today!
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(0:00:06) - The journey from Boston to Microsoft and her Chief of Staff role. (0:08:13) - Strategies for navigating the Chief of Staff role and understanding the principal's vision. (0:13:11) - Managing a team's productivity, and morale, and discovering hidden talents. (0:19:05) - The transition from Disney to Vending Games and starting a mobile gaming business. (0:21:37) – A career break focusing on painting, sculpture, and agility in career decisions.
– – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. Follow Emily on: Twitter | LinkedIn | YouTube
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| 13 Mar 2024 | The 12 Week Year: Get more done in 12 weeks than others do in 12 months! (Book Club) | 00:21:09 | |
Welcome to our book club episode, featuring “12 Week Year” by Brian P. Moran and Michael Lennington! You know that feeling you get on New Year's Eve? That fresh start, clean slate vibe? What if you could harness that energy year-round? Emily covers: Today we’re digging into creating a clear vision and overcoming mindset hurdles (shifting from “impossible” to “it’s a given”) and how to use strategy blocks, buffer blocks, and breakout blocks each week. We also chat about tracking and keeping score and integrating Weekly Accountability Meetings - or WAMs (not to be confused with WHAM!). And let’s not forget about the important difference between being interested and being committed. Stick around to the end to hear about Emily’s three big goals for this 12- Week Year! – – – – Timestamps 00:31 Understanding the Concept of Two Lives 01:26 The Power of a 12 Week Year 01:54 The Importance of Emotional Connection to Goals 02:17 Shifting Mindset: From Impossible to Given 05:18 Developing a 12 Week Plan 08:00 The Role of Accountability in Achieving Goals 11:17 The Difference Between Interest and Commitment 13:14 Implementing the 12 Week Year: Personal Takeaways 20:18 Conclusion and Invitation for Feedback – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 05 Feb 2024 | Chief of Staff Salary Trends with Rahul Desai of the COS Network | 00:59:33 | |
How much does a Chief of Staff make? On average $144,121. Deep dive into the factors that go into a Chief of Staff’s overall compensation. Rahul Desai, the General Manager of COS Network, joins the show and walks through the latest annual COS Network’s Compensation Report. The report breaks down: - Average Salary by Chief of Staff Level (1-5) - Average Salary by Company Size - Average Salary by Education - Average Salary by Gender - Average Salary by Geographic Region - Percentage of Compensation by Base Salary vs. Bonus - What Roles former Chiefs of Staff are currently in - and more… If you are considering a Chief of Staff role, interviewing for one, or looking for a raise, don’t miss out on this episode! The information presented in the Compensation Report equips you with empirical data to build a well-informed case for your career progression.
Chief of Staff Network Website Chief of Staff Network Salary Report Chief of Staff Network Pathways Report Chief of Staff Network Job Board
Rahul Desai is a former Chief of Staff turned entrepreneur and General Manager of the Chief of Staff Network. With a wealth of experience in the corporate sector, he has co-founded several companies, applying his strategic expertise to drive business success. At the Chief of Staff Network, Rahul spearheads initiatives that provide vital support to corporate Chiefs of Staff worldwide through resources such as peer networking, coaching, and professional development. His insights into the evolution of the role make him a leading authority on the dynamics of corporate leadership and the empowerment of Chiefs of Staff. – – – – – 01:43 Exploring the Chief of Staff Network 07:14 The Role of Chief of Staff in Different Regions 10:17 Chief of Staff Salary Report 12:01 Understanding the Factors Affecting Chief of Staff Salary 20:48 The Impact of Company Size | |||
| 21 Feb 2024 | What are Chief of Staff Duties in Business? Learn 5 examples of what a COS actually does day-to-day | 00:18:12 | |
Curious about the responsibilities of a Chief of Staff? Emily shares five specific duties in business she handled in her role. From spearheading the recruitment of key executives to revamping marketing strategies and ensuring the CEO's well-being, these examples offer a glimpse into the daily life of a Chief of Staff. Use them to assess whether this role aligns with your own responsibilities, share them with those wondering about the Chief of Staff's duties, or gain valuable insights into the diverse activities this position involves. – – – – – Timestamps 01:03 Exploring the Daily Tasks of a Chief of Staff 02:00 Recruiting and Training Key Hires 04:51 The Importance of Flash Reports 08:09 Gap Filling: A Key Responsibility of a Chief of Staff 10:06 Revamping Corporate Marketing 12:58 Maintaining CEO Sanity: A Crucial Role of a Chief of Staff 17:41 Takeaways – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 12 Feb 2024 | Maggie Olson: T-Mobile Chief of Staff to Founder of Nova Chief of Staff, Certification Courses | 00:32:30 | |
In this episode, Emily and Maggie, both Seattle natives and UW alumni, go into Maggie's role as a Chief of Staff at T-Mobile for Business. Maggie shares insights into her responsibilities, from filling gaps in back-office functions to building a Chief of Staff team. The conversation emphasizes the importance of asking for help and leveraging resources. Maggie discusses her transition from Chief of Staff to founding Nova Chief of Staff, offering a certification course for aspiring and current Chiefs of Staff. Plus hear their sidebar tangent on Nordstrom personal shoppers! | |||
| 11 Sep 2023 | Technology Not Just For Technology Sake: How to Effectively Communicate with Your IT Leaders and Solve Actual Business Problems with Jeffrey Ton | 00:44:41 | |
As today’s guest, Jeffrey Ton, says, “in today’s world, every company is a tech company to some degree.” With that being true, it’s more important than ever that we are properly integrating and communicating with our IT teams within our organizations.
In today’s episode of Leveraging Leadership, host Emily Sander sits down with Jeffrey Ton to discuss how that communication can be done better and the benefits brought by proper synthesis between all departments of an organization, including IT.
During their conversation they discuss the difference between a CIO and CTO, what upward mobility for a tech professional looks like, why you need to understand the entire business to be a department leader, communicating effectively, and much more.
To learn more about Jeffrey, his books, and his speaking, visit his website. To check out the The Status Go podcast, visit here.
Follow Jeffrey: LinkedIn | Facebook | Twitter
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00:00 Introducing Jeffrey and His Background in IT and Technology 05:00 Difference Between CIO and CTO 06:10 Upward Mobility for a Technology Professional 09:50 Understanding The Entire Business as Well as Your Department 17:30 Learning to Communicate With and Get the Most Out of All Team Members 24:00 Tools and Frameworks that Work Well for Leaders in Technology 28:30 Navigating the Fork in the Road: Management vs Deeper Subject Matter Expert 35:55 Different People See Different Opportunities 40:20 Learning How to Better Converse with Your Tech Professionals
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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. | |||
| 01 May 2024 | Mistakes That Keep Chiefs of Staff Stuck (And How to Elevate the Role) | 00:09:35 | |
Are you in a Chief of Staff role and feel stuck at a certain level - you want to break through to a “higher level version” of the role, becoming involved in more of the big picture, strategic stuff, but don’t know how? Good news. You have a plethora of opportunities to make that change. This episode is about finding catalyst moments or events to shift your role. You can use external events like a re-org, hiring a new executive team member, scaling a team, and strategic planning. – – – – – Timestamps 00:58 Using External Catalysts to Redefine Your Role 01:50 Examples of External Catalysts 05:32 Proactive and intentional conversations with your boss are catalysts to redefine your role 05:43 Being Proactive in Role Redefinition 07:22 Conclusion – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 05 Jun 2024 | Guiding Your Team Through Change: Effective Communication Tips for CEOs and Executives | 00:22:42 | |
In this episode of Leveraging Leadership, Emily discusses guiding teams through change with effective communication strategies and by leveraging the Chief of Staff. She highlights the importance of providing context and answering the question, "What does that mean for me?" in change situations. Emily shares real-life examples like bringing on a new C-suite team member, bringing on private equity investors, and dealing with layoff rounds to illustrate key guidelines for effective communication during change. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:45 Effective Communication Strategies for CEOs 02:09 Key Guidelines for Effective Communication 04:36 Real-Life Examples of Change Management 13:26 Leveraging Your Chief of Staff 19:21 Final Thoughts on Leading Through Change 21:46 Conclusion and Call to Action | |||
| 03 Jul 2024 | Leading Through Presence: A Chief of Staff's Role in Cultural Dynamics | 00:10:00 | |
In this episode of Leveraging Leadership, Emily talks about the impact a Chief of Staff's behavior and energy can have on shaping a company's culture. She shares a story about a client managing a reorg, emphasizing how body language and demeanor can comfort and energize a team during times of change. Emily advises that whether you're speaking or not, your presence influences how others feel and that you should be intentional with the energy you bring into a room. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 03 Apr 2024 | A practical example of doing the “MVP version” of something | 00:09:37 | |
Need to get something done and don’t have time to do the “fully baked” version? Here’s a real-life example of how to break something down into the Minimally Viable Product version. Listen to this example and see how you might apply the equivalent solution in projects you’re working on now. Timestamps 00:22 Example New Hire Training Program 01:34 Recording Existing Calls for Video Bank 02:57 Enhancing Training with Transcripts 04:28 Incorporating Practical Learning Experiences 06:19 Establishing Feedback Loops 08:31 Applying the MVP Approach to Other Tasks | |||
| 05 Jun 2023 | The Benefits of Being Creatively Resourceful aka The Art of the Swizzle | 00:14:56 | |
Are you tapping in to all of the resources you have around you? Likely not given that there are way more than you are thinking of, which is why it’s time to swizzle! If you’ve never heard the term swizzle don’t fret, most haven’t. It’s a term and idea that was created impromptu by host Emily Sander during a team meeting years back. The general idea is to help you and your team be more creatively resourceful. In this episode of Leveraging Leadership, Emily breaks down what swizzle means and how the idea was born before going through three different examples of swizzling that display its different components and many benefits. Referenced in the episode: The book Team of Teams by General Stanley McChrystal can be found here . – – – – – The Art and Definition of Swizzling (00:00) Adaptability to the Present Situation (02:28) Learning Positive Traits from Your Leaders (04:13) Maximum Recoverable Volume (08:45) Swizzle Recap and Key Takeaways (11:55) – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. To learn more about Emily and Next Level Coaching, click here. | |||
| 18 Sep 2023 | How to Break Out of an Unhealthy Lifestyle by Building a Positive Relationship with Change with Dai Manuel | 00:37:40 | |
Humans are creatures of habit, which means any bad habits we create are incredibly difficult to break free of. That feeling of being stuck in an unhealthy, or unmotivated place can lead to change being the scariest thing imaginable.
One person who has faced that fear and found a way to overcome it is Dai Manuel. Having had multiple moments in his life where he had to look in the mirror and ask the powerful questions that allow one to get unstuck, he turned things around and is now a thriving example of living a life with purpose and passion, and coaches others to do the same.
In this episode of Leveraging Leadership, host Emily Sander sits down with Dai to discuss all things getting unstuck and creating positive change in your life. Throughout their conversation they discuss how Dai broke out of his unhealthy lifestyle, why being vulnerable matters so much, how to ask yourself the powerful questions, creating a positive relationship with change, and much more.
Learn more about Dai, his coaching programs, and his available books and content by visiting his website.
Follow Dai: Instagram | LinkedIn | Facebook
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Two-a-Day Smoothies (00:00) How Dai Broke Out of an Unhealthy Lifestyle (04:10) Iron Sharpens Iron (09:55) Removing Your Mask and Being Vulnerable (14:15) Asking Yourself, and Others, the Powerful Questions (20:30) Taking the First Steps; Instant Gratification in a Positive Way (26:20) Our Relationships with Change (31:25) Where to Connect with Dai (35:55)
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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. | |||
| 22 Jan 2024 | Leslie Lulham: Chief of Staff at MarketerHire, Building for Rapid Growth, Impact of Titles | 00:40:51 | |
Leveraging Leadership welcomes guest Leslie Lulham, Chief of Staff at MarketerHire (the leading network of pre-vetted, freelance marketers). She talks about starting at smaller companies, the impact of titles on perception, and effectively juggling diverse roles to excel as a Chief of Staff. Leslie shares the impact of career coaching and mentorship to overcome imposter syndrome, improve executive communication, and effectively manage various roles within the company. Bonus: Find out which NFL player is like a Chief of Staff! Reach out to Leslie Lulham: Connect with Leslie on LinkedIn Check out MarketerHire Leslie is a seasoned professional in the tech industry with a dynamic career spanning from live television to mobile gaming and broadcast operations. Currently working at Marketer Hire, she leverages her vast experience to guide start-ups through growth and shares her strategies for tech navigation, project management, and executive communication. – – – – – 00:51 Guest Introduction: Leslie's Journey into Tech 01:03 Leslie's Career Path and Transition into Tech 03:06 Leslie's Experience in Project Management 05:55 Leslie's Career Shift and Life Mottos 06:53 Introduction to Marketer Hire 09:14 Leslie's Role as Chief of Staff at Marketer Hire 14:50 The Evolution of Leslie's Role at Marketer Hire 20:26 Working Styles and Relationship with the Principal 23:15 Effective Communication with Principals 23:47 Adapting to Asynchronous Work 24:52 The Power of Bullet Points 25:18 Building Leadership Presence 25:44 Overcoming Intimidation and Imposter Syndrome 28:53 The Importance of Preparation and Authenticity 33:11 The Impact of Titles and Perceptions 38:28 The Role of a Chief of Staff in Sports 40:24 Wrapping Up the Conversation – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 01 Jul 2024 | Chief of Staff and VP: Navigating Dual Roles and Self-Care with Josh Nemes | 00:22:54 | |
On this episode of Leveraging Leadership, Emily chats with Josh Nemes, VP and Chief of Staff at Zengistics, about the realities of juggling a dual leadership role. Josh shares how he navigates shifting responsibilities and highlights the importance of prioritizing high-value tasks, describing the support from his COO, and the role of his family in maintaining balance. Emily and Josh end with predictions for the Detroit Lions' next season and their shared admiration for coach Dan Campbell. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:36 Josh’s Journey to Chief of Staff Role 03:46 Understanding the Role and Skills Required 07:31 Balancing Dual Roles and Interactions with Leadership 16:37 Self-Care and Work-Life Balance 19:18 Advice for Fellow Chiefs of Staff 20:59 Sports Talk and Closing Remarks | |||
| 24 Jun 2024 | ServiceNow EMEA Chief of Staff: Global Leadership and PR Strategies with Iliyana Stareva | 00:27:29 | |
In this episode of Leveraging Leadership, Emily Sander talks with Iliyana Stareva, the Chief of Staff to the President of EMEA at ServiceNow. They discuss nuances of global leadership, aligning cross-cultural teams, the importance of crafting and managing internal PR campaigns. Additionally, Iliyana shares her personal routine to maintain work-life balance and offers tips like turning off email notifications to aid in managing workplace stress. Links Mentioned: Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 01:16 The Evolving Role of a Chief of Staff 04:00 Navigating the Chief of Staff Landscape Across Organizations 07:00 Cultural Differences in Leadership and Planning 08:45 Strategic Planning and Protecting the Executive's Image 12:48 Building Trust and Effective Communication in Leadership 20:53 The Art of Managing Time and Work-Life Balance 26:59 Closing Thoughts and the Future of the Chief of Staff Role | |||
| 15 May 2024 | When And How To Park Your Ego At The Door As Chief Of Staff | 00:08:40 | |
Chief of Staff is the consummate behind the scenes role. It’s not about you. Sometimes you have to let others have the last word, sometimes you have not care who gets credit, and sometimes you have to apologize (even if you didn’t do anything wrong!) Chiefs of Staff are assertive, direct, and stand their ground when needed. They also must know when to check their ego at the door for the good of the group and to move things forward. – – – – – Free Resources:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 04 Dec 2023 | Eric Nguyen: Zego's Chief of Staff on Executive Alignment, Data Leadership, and Radical Candor | 00:26:54 | |
In this episode of the Leveraging Leadership series, your host Emily Sander discusses the role of Chief of Staff with Eric Nguyen, who currently serves in this capacity for Zego, a property technology company. The conversation covers various aspects and challenges of the role, with Eric sharing his career journey, how his background in economics and understanding of data shapes his work, and the value of open feedback, drawing wisdom from Kim Scott’s 'Radical Candor'. Eric also offers advice for both people stepping into the role of Chief of Staff and CEOs who are getting a new Chief of Staff.
Reach out to Eric Nguyen: Connect with Eric on LinkedIn Visit Zego’s website
Eric serves as the Chief of Staff for Zego, a property technology company. With a strong background in economics and an MBA, Eric brings a unique blend of theoretical and practical knowledge to his role. Starting as a competitive intelligence analyst and later heading up the revenue operations team, Eric gained a deep understanding of Zego's business operations. This cross-functional expertise enables him to effectively facilitate alignment across the executive team. Known as a 'Swiss Army Knife,' Eric excels at distilling complex information and providing actionable insights. – – – – – 00:06 Introduction to Leveraging Leadership 00:15 Understanding the Role of Chief of Staff 00:51 Guest Introduction: Eric's Journey to Chief of Staff 01:04 Eric's Background and Experience 02:46 Eric's Role Progression at Zego 04:45 The Transition to Chief of Staff 07:23 Building Relationships as Chief of Staff 08:30 The Role of a Chief of Staff in a Company 13:55 Eric's Approach to Organization and Time Management 17:27 Influences and Role Models in Eric's Career 19:21 Advice for Incoming Chiefs of Staff and Executives 24:06 Final Thoughts and Recommendations
– – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. | |||
| 26 Jun 2024 | The Compound Effect: How Simple Actions Lead to Big Results | 00:18:37 | |
In this episode, Host Emily Sander, Chief of Staff turned executive leadership coach, discusses the power of the compound effect, starting with an Albert Einstein quote on compound interest. She cites Darren Hardy's book "The Compound Effect" to explain how small, consistent actions lead to big results. Emily also uses examples from Kobe Bryant and Michael Phelps to illustrate these principles. Plus Emily’s personal 401K experience. Link Mentioned: Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:47 Understanding Compound Interest 01:59 Personal Experience with 401K 04:02 The Compound Effect by Darren Hardy 04:56 Small Smart Choices and Their Impact 08:19 Kobe Bryant's Training Regimen 10:51 Michael Phelps' Training Strategy 13:21 Practical Takeaways for Compounding Success | |||
| 24 Jul 2024 | Hannibal and Me: Exploring Success and Failure With History's Greatest Strategist | 00:13:29 | |
In this episode, host Emily Sander, Chief of Staff turned executive leadership coach, discusses the book *Hannibal and Me* by Andreas Kluth. She explains how the book uses historical figures like Hannibal and Harry Truman to explore different paths to success and failure. Emily also shares her personal experiences with these concepts and suggests questions to help listeners think about their own goals. Link Mentioned:
Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:47 Exploring 'Hannibal and Me' by Andreas Kluth 02:00 Dreamers vs. Wanderers: Leadership Paths 03:09 Personal Reflections on Leadership Journeys 09:09 The Importance of Strategy Over Winning 10:23 Key Takeaways and Reflective Questions | |||
| 08 Jan 2024 | Making Your CEO's Life Easier: 2 Quick Tips | 00:13:48 | |
Host and Leadership Coach, Emily Sander, covers two ways to make your boss's life: be proactive (not passive) and present solutions (not just questions). Tune in for some tips on how to communicate effectively! – – – – – 01:09 Making Your CEO's Life Easier 02:11 Being Proactive as a Chief of Staff 03:05 Avoiding Overwhelming Your CEO with Questions 06:23 Applying Judgment in Different Situations 07:37 Choosing the Right Time and Place for Discussions 08:27 Adapting to Different Phases of a Project 10:18 When to Ask Your CEO 12:02 Managing Expectations with Your Team – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 08 Jul 2024 | The Chief of Startup Success: Bridging Leadership and Operations for Excellence w/ Nikki Shakamuri | 00:30:50 | |
From healthcare to creating viral content? Nikki's role as the chief of staff at Viraaal (yes, with three a’s) throws her in the deep end - TikTok ads for app devs. Plot twist! In her COS role, she cuts through the noise to drive efficiency. Emily and Nikki also swap stories on finding balance through simple joys like hanging with friends, Costco sample days, and embracing “delusional” dreams. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:41 Journey into the Startup World 00:52 Transition from Healthcare to COS 02:07 Exploring Different Career Paths 05:39 The Importance of Mentorship 11:11 Working at Viral: A Startup Experience 12:36 The Role of a Chief of Staff in a Startup 16:11 Balancing Work and Personal Life 20:31 Advice for Aspiring Chiefs of Staff 30:38 Final Thoughts | |||
| 13 May 2024 | How This Basketball Coach Changed Shantel Wilkins’ Life Forever | 00:37:11 | |
Shantel Wilkins stops by the show and talks about overcoming challenges in her childhood, finding a basketball coach who made a huge impact on her and changed the trajectory of her life, and why and how she had to recover from the corporate world grind. She is now the Chief of Staff at Donor’s of Color Network and working on something she is passionate about. She encourages others to find their “mission fit” and pay attention to the stories we tell ourselves and define our own narratives. One of my favorite quotes from Shantel is: If people don’t give you a seat at the table, sometimes you have to bring a folding chair. Shantel Wilkins on LinkedIn – – – – – 01:21 Background and Early Life – – – – – Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 19 Jun 2024 | Maximizing Your Time: Strategies for High-Impact Outputs | 00:05:19 | |
In this episode of Leveraging Leadership, Emily outlines a straightforward approach to maximizing your efforts by identifying how many outputs you get from one input. Prioritize projects that trigger a domino effect of productivity. Tune in and gain valuable insights on how one strategic move can generate multiple benefits, whether you're a seasoned leader or an up-and-coming Chief of Staff. Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 04 Mar 2024 | A Meditation Practice to Replace Burnout and Stress in 2025 | 00:39:10 | |
Join us on Leveraging Leadership with former monk Madhu Dasa as he shares his journey from spiritual seeker to business coaching success. Discover how bhakti yoga's disciplines translate into leadership excellence. In this episode, Madhu discusses the power of understanding personal gifts, creating a balanced lifestyle, and finding joy in meditation. Explore themes of mindfulness, self-discovery, and resilience as we discuss blending ancient wisdom with modern productivity hacks. We also delve into understanding your 'big why' and the importance of committing to a schedule. Madhu shares his wisdom on building micro-habits and the benefits of meditation for busy professionals.
Connect with Madhu on LinkedIn Visit Madhu.life Website Guest Bio Former monk Madhu Dasa, now a successful online business coach, blends ancient spiritual wisdom with modern entrepreneurial strategies. His journey from a disciplined monk's life in India to a dynamic business coach has established him as an authority in mindful leadership. Rooted in bhakti yoga practices, Madhu helps professionals tap into their inner wisdom to succeed in the corporate world. His teachings promote a balanced lifestyle, emphasizing mindfulness, meditation, and self-care. He shares his knowledge to inspire others to unlock their potential and introduce a serene touchstone in daily life. – – – – – Timestamps 00:51 Guest Introduction: Madhu's Journey from Monk to Entrepreneur 01:09 Exploring Madhu's Monk Training and Philosophy 04:57 Applying Monk Principles to Business Leadership 05:31 Identifying and Leveraging Your Unique Gifts 13:53 The Importance of Mindfulness in Business 15:18 Practical Steps to Implement Mindfulness and Clarity 18:07 The Monk Mindset Method for Success 19:12 Committing to Regular Behaviors for Success 19:30 Creating an Ideal Schedule 19:55 Overcoming Obstacles and Staying Consistent 20:02 Embracing Change for Different Outcomes 20:23 Exploring Meditation and Its Varieties 20:37 Personal Meditation Experiences and Techniques 21:51 Approaching Meditation as a Busy Professional 22:01 The Power of One-on-One Coaching 22:16 Understanding Different Types of Meditation 23:52 The Importance of Starting Small in Meditation 30:10 Benefits of Meditation and Achieving Alignment 34:06 Implementing Meditation in Daily Life 35:56 Accessing Free Meditation Resources – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coac | |||
| 17 Jun 2024 | A Shakespearean Actor’s Guide To Chief Of Staff: Storytelling And Artistry with Jason Cannon | 00:45:39 | |
Jason Cannon is an accomplished former theater actor, director, playwright, and producer turned author and storytelling coach.
Jason shares insights from his experiences in theater - from "Ted Lasso" to Shakespeare, storytelling frames our perceptions. Understanding character arcs in dramas and real-life high-stake scenarios is key. Our narratives unfold in art and business alike, as we play the leads in our own stories.
Jason shares his excitement about his upcoming one-man, off-broadway show aimed at tackling mental health stigmas and the role our emotions play in shaping our truths.
Links Mentioned:
Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Jason’s Bio: Jason Cannon is a best-selling author and publisher, as well as an award-winning director, actor, playwright, improviser, and teacher. He has an MFA in Directing, an MA in Drama, and a quarter-century in the professional theatre. Jason has 100+ credits as an actor, 120+ as a director, and as a playwright he has had nine plays produced. Most recently he wrote, directed, and published CLOWNS LIKE ME (https://www.ClownsLikeMe.com) for Lifeline Productions. This critically acclaimed one-man show based on true stories of li | |||
| 23 Oct 2023 | Chief of Staff Series Kickoff! | 00:07:06 | |
Ever wondered about the elusive role of a Chief of Staff? This podcast series will help unravel the mystery as we dive into what it means to be the right-hand partner of a CEO or an executive. We've got a variety of interesting guests lined up from industry behemoths like Google and Microsoft, as well as from the bustling startup environment, who will share their unique paths to this pivotal role. Hear firsthand accounts about the daily ins and outs of Chiefs of Staff, their interactions with different departments, and how this role has been a springboard to other leadership positions. Hear from Chiefs of Staff and executives who have worked closely with a Chief of Staff.
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| 25 Sep 2023 | How to Personalize Your Messaging to Create Value for Every Customer with Braith Bramkin | 00:32:36 | |
Do your customers feel like you actually care about knowing who they are and what they need? In today’s age of mass messaging and fast-paced everything, it’s such a value add when you actually take time to know, understand, and speak directly to an individual consumer of your products or services.
That personalization and why it’s so important is the driving force behind today’s conversation on Leveraging Leadership, as host Emily Sander welcomes the Executive Director of BNI Melbourne, Braith Bramkin, to the podcast.
During their conversation, Emily and Braith touch on finding your ideal customer, keeping things personal in the age of AI, why every customer should have their own value proposition, making touch points meaningful, and much more.
Learn more about Braith, his courses, books, and all additional resources by visiting his website.
Follow Braith: Instagram | LinkedIn | Facebook
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Introduction (00:00) Laughter Yoga (01:20) Who and What BNI Is and Does (05:00) How to Begin to Find Your Ideal Customer (06:20) Making Your Message Personalized (10:40) AI Tools and How to Keep Things Personal (14:40) Value Proposition of a Particular Customer (17:25) Making Every Touch Point Meaningful (23:00) Purpose, Intention, and Connection (25:10) Sharpen the Ax Before You Swing It (30:15)
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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. Follow Emily on: Twitter | LinkedIn | YouTube
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| 17 Apr 2024 | Getting Real with a Congressman: Mental Health and Vulnerability | 00:19:04 | |
Learn how the ranking member of the House Armed Services Committee overcame panic attacks and severe physical pain. Emily has a special connection to this Congressman as she served as their intern right after university! Hear about the special connection the Congressman had with his Chief of Staff throughout the process.
Read Lost and Broken
American Psychological Association Anxiety & Depression Association of America Association for Behavioral and Cognitive Therapies National Institute of Mental Health – – – – – Timestamps 00:09 Book Club: 'Lost and Broken' by Congressman Adam Smith – – – – – Free Resources: Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 29 Apr 2024 | Ask a Chief of Staff Founder & CEO, Clara Ma: Job Search Tips, Workshops, and Summits | 00:39:07 | |
In this episode of Leveraging Leadership, I sat down with Clara Ma, the founder of Ask a Chief of Staff. We chatted about landing that game-changing Chief of Staff role, goldmine of tips on networking, crafting a standout resume, and making a successful pitch to executives. Clara outlines the various tiers of Chief of Staff membership and what you get in each and shares the details of the upcoming Ask a Chief of Staff Summit later this year. Links Mentioned: Ask A Chief of Staff Website: https://askachiefofstaff.com/ Time Stamps: 00:17 Meeting Clara Ma: Former Chief of Staff to Founder
Free Resources:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 15 Jan 2024 | Alex Papadopulos, Chief Operating Officer: COO-COS dynamics, team communication, COVID-19 crisis. | 00:39:38 | |
In this episode, Emily is joined by her former colleague and COO, Alex Papadopulos. They explore the dynamics of the two roles, the similarities and differences, and frequent communication and maintaining a unified executive team. They share stories from their time working together, reminiscing about good times, fun moments, and challenging times like COVID-19. Alex on LinkedIn Alex Papadopulos, originally from South Africa, relocated to the U.S for work in 2007 and has built a thriving career in the tech industry. Starting as a developer, he ascended the ranks, becoming Technical Project Manager and Engineering Lead before transitioning into operations. Alex joined fusionZONE in 2018, initially as the Chief Technology Officer (CTO). His role expanded to Chief Operating Officer (COO) 18 months later, overseeing the technical and operational aspects of the company. He played a significant role in re-structuring teams and fostering an environment that promotes growth and productivity. His leadership style blends his technical expertise and operational acumen, making significant contributions to the organization. – – – – – 00:55 Guest Introduction: Alex Papadopoulos 01:28 Understanding the Role of Chief of Staff and Chief Operating Officer 01:48 Alex's Journey to Fusion Zone 04:30 The Evolution of Roles within the Company 14:15 The Importance of Strategic Prioritization 15:10 The Impact of PBS Sessions 17:55 Understanding the Role of a Chief of Staff 19:39 The Importance of Communication in Leadership 20:12 Comparing Traditional and Non-Traditional Organizational Structures 22:16 The Dynamic Relationship Between Executives and Chiefs of Staff 30:33 Navigating Through Crisis: The COVID-19 Experience 33:48 The Interplay Between the Chief of Staff and the CEO 36:24 Reflecting on the Relationship Between the COO and the Chief of Staff 39:03 Closing Remarks and Appreciation – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 29 Jan 2024 | The Power of “I Don't Know”: Handling Questions with Confidence | 00:13:07 | |
Ever found yourself in a situation where you're asked a question, everyone is looking at you, and you don’t know the answer? Newsflash: this scenario is bound to happen as a Chief of Staff. It doesn't mean you're bad at your job if you don't know; it’s important to be ready and prepared. These moments are a great opportunity of learning for you and the team. Master the art of responding in these types of situations for yourself and your team. Discover some practical and tactical tips for what to actually say in these moments. – – – – – 01:01 The Power of 'I Don't Know' 02:02 Handling 'I Don't Know' Moments 02:59 The Role of Chief of Staff in 'I Don't Know' Moments 05:38 Resourcefulness in Finding Answers 07:42 Real-Life Example of Resourcefulness 10:34 Understanding What You Need to Know 13:07 Takeaway – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 02 Oct 2023 | Maintaining Great Employee Engagement to Create a Happier and More Productive Workplace with Lori-Ann Duguay | 00:32:58 | |
I think we can all agree that the best team members are engaged team members. Where things can become a debate is when we discuss HOW to keep them engaged, happy, and committed to the team.
In this episode of Leveraging Leadership, host Emily Sander is joined by culture catalyst and human resources strategist, Lori-Ann Duguay, to discuss how we can all go about building and maintaining engagement and happiness among our workforce.
During their discussion Emily and Lori-Ann talk about how to facilitate connection while working remotely, why information flow must be a two-way street, the importance of giving opportunity for growth and progress, and much more.
Want to learn more about creating a happier, more productive workplace? Visit here to learn everything Lori-Ann has to offer, and to book a free consultation call with her.
Follow Lori-Ann: LinkedIn
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Introduction (00:00) Lori’s Background and Learning to Create Happier Workplaces for Others (01:45) Facilitating Connection When Working Remote (05:15) Information and Communication Must Flow Two Ways (08:15) Giving Opportunity to Grow and Progress (19:40) Lori’s Book: The Happiness Factor (25:45) Phase that is Most Neglected in Employee Life Cycle (28:35) Where to Find and Connect with Lori (31:50)
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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. Follow Emily on: Twitter | LinkedIn | YouTube
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| 30 Oct 2023 | Two-time COS Aarti Bhatnagar: Transitioning Roles, Delegation, and Sustaining Business Rhythm | 00:30:24 | |
In this episode, Aarti Bhatnagar, a former Chief of Staff turned leadership coach, takes listeners on a deep dive into her career journey, highlighting the dexterity and dynamism required in the Chief of Staff role. Aarti’s experience spans from management consulting to spearheading high-impact social initiatives, equipping her with invaluable insights into business leadership. We also explore her transition into coaching, the lessons she learned, and the wisdom she gleaned from seasoned leaders. Aarti emphasizes the importance of low ego in leadership roles, advising listeners on how to stay grounded and ignite their inner leader. She also unpacks the power of delegation, underlining its vital role in her successful career transition. Whether you're a current Chief of Staff, an aspirant, or simply interested in the intricacies of business leadership, this episode offers a wealth of insights and inspiration. Tune in to hear Aarti’s compelling journey and her insights into leadership.
Reach out to Aarti Bhatnagar: Connect with Aarti on LinkedIn Follow Aarti on Twitter Visit her Website
Aarti is open to conversations about leadership, coaching, and the Chief of Staff role. Whether you're currently a Chief of Staff, aspiring to be one, or simply intrigued by the intricacies of business leadership, Aarti welcomes your insights and inquiries. Connect with her today!
– – – – – 0:00:06 - Aarti's journey to becoming a leadership coach and her role as Chief of Staff. 0:03:20 - The multifaceted Chief of Staff role. 0:08:42 - Setting weekly priorities and adapting to change. 0:11:15 – "Walking deck" and improving communication as Chief of Staff. 0:16:32 - A strategic initiative to enhance communication within her company. 0:23:49 – The transition from Chief of Staff to leadership coach and lessons learned. 0:26:17 – Understanding a principal's strengths and adapting for effective leadership.
– – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. | |||
| 15 Jul 2024 | Not Your Grandma’s Consultant: Leadership Transformation Blueprint with Tirrell Payton | 00:42:33 | |
In this episode of "Leveraging Leadership," Tirrell Payton Founder of Nooma Group talks about shifting focus from busywork to strategic outcomes and stresses empathy in leadership while leading change. Tirrell walks Emily through real-world examples like siloed teams in pharma marketing. They discuss practical ways leaders can transform their approach, like prioritizing the most impactful tasks and reorganizing teams to drive better results. As a CEO, Tirrell has a Chief of Staff - he shares how he utilizes the role and the advantages it brings the organization! Links Mentioned: Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 03 Jun 2024 | How a CTO Can Use Red Teams to Transform Decision-Making | 00:30:35 | |
SparkCognition's Chief of Staff, Miles Thurman, talks about the ups and downs of guiding tech teams and the nitty-gritty of board meetings. He and Emily compare notes on preparing new execs for high-stakes decisions and share stories about how they each worked with their sales and sales ops teams to boost revenue. Other topics include: using red teams for decision-making, board meeting Q&A prep, and shifting from a product-driven to service-driven org. Links Mentioned: Free Resources:
Get in touch with Emily:
WHO AM I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:24 Miles Thurman, Chief of Staff at Spark Cognition 01:31 Understanding the Role of Chief of Staff in Different Organizations 03:28 The Importance of Leadership Alignment in an Organization 03:57 The Evolving Role of Chief of Staff in Corporate America 08:54 The Role of Chief of Staff in Product Launches and Sales Operations 12:12 The Challenges and Strategies of Sales in a Business 18:49 The Importance of Product Management in Business Development 23:44 The Role of Chief of Staff in Business Development and Channel Partnerships 26:10 Career Development and Future Prospects for Chiefs of Staff 28:12 Final Thoughts and Advice for Aspiring Chiefs of Staff 29:43 Conclusion | |||
| 07 Aug 2023 | Why Developing a Giving Mindset is Good for Business and Great for Leadership with Bob DePasquale | 00:34:57 | |
Are you a generous leader? Of the many ways we assess our leadership style and abilities, the lens of generosity is rarely one of them, but as Bob DePasquale points out, maybe it should be.
In this episode of Leveraging Leadership, host Emily Sander sits down with The Generosity Guy himself, Bob DePasquale, to talk all things giving and the positive effects it has on the giver, not just the receiver.
Their conversation covers what radical generosity is, why giving is good for business, how to develop a giving mindset, why good leaders are giving leaders, and much more!
To learn more about Bob visit his website. To listen to Bob’s podcast, Speaking of Impact, visit here. Follow Bob: Instagram | Twitter | LinkedIn
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Guest Introduction (00:00) What is Radical Generosity (01:25) Giving is Good Business (02:40) Developing a Giving Mindset (06:30) Good Leaders are Giving (13:30) Presence Not Presents (23:35) Deciding How and Where to Give (26:35) Where to Find Bob and Connect (34:10)
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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy startups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
To learn more about Emily and Next Level Coaching, click here. | |||
| 18 Mar 2024 | How a Failed Application Led to a Successful Chief of Staff Career | 00:33:14 | |
Join host, Emily Sander, as she sits down with former Chief of Staff and philanthropist, Kalen Stanton. Emily and Kalen share a unique connection, as he played a pivotal role in supporting her when she initially stepped into the Chief of Staff position. Get ready for a laugh as Kalen tells the story of how he ended up in the Chief of Staff role (hint: it’s not the one he applied for). Kalen discusses the different “customer” groups a COS has and how walking the halls and casual conversation can foster trust and uncover innovation within the company. He also gives the latest update on the positive impact he’s having in East Africa. Kalen Stanton is a former Chief of Staff known for adaptability and strategic innovation in the corporate realm. He mastered leadership by forging his own path and turning casual conversations into trust-building opportunities. His leadership style emphasizes understanding and serving an organization's collective vision, unearthing overlooked ideas, and fostering inclusion. Besides corporate success, Kailin's transformative initiatives in East Africa demonstrate his global leadership philosophy. His experiences make him a valuable resource for those navigating corporate strategy and leadership dynamics. – – – – – Timestamps 00:53 Guest Introduction: Kalen Stanton 02:23 Kalen's Journey to Chief of Staff 07:18 The Role of Chief of Staff in Building Relationships 17:33 The Importance of Culture in Leadership 19:45 The Chief of Staff as a Specialist vs. Generalist 27:30 Kalen's Experience in East Africa 32:33 Final Thoughts – – – – – Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach. Get your free Chief of Staff Skills Assessment Checklist here. Download your free Chief of Staff Toolkit here. To learn more about Emily and Next Level Coaching, click here. | |||
| 12 Aug 2024 | From Theory to Practice: Gaining Operational Experience w/ Chief of Staff Revant Gupta | 00:39:56 | |
In this episode, Revant Gupta, Chief of Staff at Margin, shares his journey of pursuing the Chief of Staff role to gain crucial operational experience. He talks about managing internal operations, designing user experiences, and automating customer onboarding. Revant also provides insights from his time at Home Depot, emphasizing the importance of inventory turnover in the CPG industry. Additionally, he discusses how Margin uses AI to assist small businesses with financial planning and achieving industry benchmarks. Links Mentioned:
Get in touch with Emily:
If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
00:45 Meet Revant Gupta: Serial Entrepreneur 01:24 Revant’s Involvement in Home Depot Finance Team 05:14 Transition to Margin: Automating Financial Planning 06:44 The Role of AI in Margin's Strategy 08:21 Challenges and Strategies for Small Businesses 11:40 Revant’s Role as Chief of Staff 15:27 Marketing and Growth Strategies 29:34 Leadership Insights and Personal Growth | |||
| 14 Aug 2024 | Be “Interruptible”: Making Time for Those Unexpected Conversations | 00:10:49 | |
In this episode, Emily talks about how important it is for a Chief of Staff to manage interruptions while staying approachable. She shares personal stories, like how she handled unexpected conversations while deep in work and how these interruptions led to valuable insights about her team. Emily emphasizes the balance between focused work and being available for team members to foster open communication. Links Mentioned: Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:46 The Art of Being Interruptible 02:30 Practical Tips for Managing Interruptions 04:24 A Personal Story on the Power of Being Open 08:07 Strategies for Maintaining Openness and Accessibility 09:45 Final Thoughts and Invitation for Personal Growth | |||
| 19 Aug 2024 | The Nonprofit Chief of Staff: Leading with Purpose with Bora Lee | 00:38:53 | |
Bora Lee is the Chief of Staff at the Fifth Avenue Committee, a nonprofit focused on community development in Brooklyn and Queens, New York. Bora shares her personal connection to the organization, having grown up in the area and seen her parents move from poverty to the middle class through their grocery business. Bora and Emily discuss the differences and similarities between nonprofit and for-profit leadership roles, emphasizing the unique challenges and rewards of working in the nonprofit sector. Bora highlights the importance of community accountability, the organization's focus on advancing economic, social, and racial justice through various programs, and the strategic implementation of race, equity, diversity, and inclusion (REDI) goals within the organization. Bora also shares insights on relationship building, leveraging personal experiences, and the significance of being mission-driven in one's career. Links Mentioned: Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:27 Bora Lee's Personal Connection to 5th Avenue Committee 02:05 The Role of a Chief of Staff in Nonprofits 03:32 Community Accountability and Nonprofit Mission 07:47 Engaging with the Community and Building Relationships 12:09 Building Culture and Implementing REDI Goals 16:05 Navigating Workplace Dynamics as Chief of Staff 22:32 Empowering Staff and Leveraging Personal Experiences 28:02 A Chief of Staff's Proudest Moments and Achievements 34:41 Choosing Between Corporate and Nonprofit Roles 38:07 Closing Thoughts and How to Support Fifth Avenue Committee | |||
| 21 Aug 2024 | Thinking in Bets: Improving Decision-Making Skills for Business Leaders | 00:20:31 | |
In this episode, Emily explains the key concepts from Annie Duke's book "Thinking in Bets", which emphasizes the importance of distinguishing between decisions and outcomes for Chiefs of Staff and other leaders. She shares examples like Pete Carroll's controversial Super Bowl play call and a golfer's swing to illustrate the roles of skill and luck in decision-making. Emily also discusses how our self-narratives and biases can hinder clear thinking, and provides a list of questions to ask ourselves to make better decisions. Links Mentioned: Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:27 Book Introduction: Thinking in Bets by Annie Duke 01:08 Seattle Seahawks Super Bowl Example 03:32 Understanding Decisions vs. Outcomes 04:24 Fielding Outcomes and Thinking in Bets 05:45 Skill vs. Luck in Decision Making 07:59 Overcoming Stubbornness of Beliefs 09:42 The Importance of Self-Narrative 12:41 Asking the Right Questions 14:03 Applying Thinking in Bets to Leadership 16:54 Final Takeaways and Support | |||
| 26 Aug 2024 | Redefine Your Servant Leadership with Jon Kidwell | 00:40:07 | |
How do you lead and serve at the same time? Author Jon Kidwell discusses his definition of a true servant leader, focusing on three key attributes: character, relationships, and skills. Jon debunks nine myths about leadership, contrasting ideas such as mission over people-pleasing, embracing tension, and choosing 'and' over 'or'. Emily and Jon also emphasize defining missions in personal and professional life and the importance of embracing both positive and negative experiences. Listen in to hear Jon's take on the necessary shift from being a people pleaser to mission-driven, from niceness to kindness with truth, and from avoiding to sharing power. They end with how to amplify your impact, asking the question, "What would it look like if you went ALL IN?" Links Mentioned: Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
Time Stamps: 00:45 Introducing John Kidwell: A Journey into Servant Leadership 00:59 Unpacking the Essence of Servant Leadership with John Kidwell 05:46 Defining Mission-Driven Leadership 14:42 The Power of Productive Tension in Leadership 20:42 Exploring the Essence of Servant Leadership 22:16 The Power of Constructive Feedback 23:06 Navigating Leadership Challenges with Transparency 26:51 Embracing Generosity and Humanity in Leadership 31:16 Empowering Others Through Responsible Leadership 35:02 Going All In: The Ultimate Leadership Commitment 39:05 Closing Thoughts and Resources | |||
| 28 Aug 2024 | Showing You Understand: Leading with Empathy in Situations Beyond Your Control | 00:06:57 | |
In this episode of Leveraging Leadership, Emily discusses how showing empathy and really looking at the world from their perspective, can go A LONG way. Like when a chief of staff helps a CTO who's stuck with a messy, old tech system. Links Mentioned: Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:46 Navigating Executive Frustrations 02:34 Empathy and Action 03:51 Support for Tech Challenges 04:42 The Power of Understanding in Leadership | |||
| 02 Sep 2024 | Mastering Salary Negotiations: A Chief of Staff's Guide with Dorothy Mashburn | 00:34:31 | |
Dorothy Mashburn, a leading expert in salary negotiations, shares straightforward strategies on compensation discussions for Chiefs of Staff. Learn how to effectively prepare for pay raise conversations, use data to back up your requests, and handle rejection to keep the discussion going. If you're looking to get a better handle on negotiating your worth in the workplace, this is the episode for you. Links Mentioned:
Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps: 00:45 Meet Dorothy Mashburn: Salary Negotiation Expert 01:13 Understanding the Chief of Staff Role 03:01 Researching Salary Information 05:28 Demonstrating Your Value as Chief of Staff 08:22 Preparing for Salary Negotiations 16:02 Creative Negotiation Strategies 24:50 Handling Rejection and Next Steps 32:10 Final Thoughts and Resources | |||
| 25 Sep 2024 | Transforming Workplace Dynamics: Effective Strategies to Handle Abrasive Communication | 00:10:17 | |
In this episode of "Leveraging Leadership," host Emily offers strategies for addressing abrasive communication in the workplace. She suggests techniques like acknowledging one's communication issues and letting teammates know they are actively working on improving - and potentially using code words to signal to people when their communication is becoming aggressive.
If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 04 Sep 2024 | Create (Good) Problems as Chief of Staff | 00:07:38 | |
In this episode of Leveraging Leadership, host Emily discusses the concept of creating 'good' problems—like being swamped with sales or having too many top job candidates—as signs of a healthy business - comparing it to the Seattle Seahawks' strategy of drafting the best talent regardless of position. Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 18 Sep 2024 | Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers | 00:28:15 | |
In this episode of Leveraging Leadership, Host Emily Sander breaks down the book "The Expansion Sale" by Eric Peterson and Tim Riesterer. She explains the four must-win sales conversations—renewals, price increases, upsells, and apologies—and provides practical examples like how to highlight the cost of change, offer repair, and communicate evolving pressures. Emily also shares insights on timing and situational fluency in sales conversations. Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 07 Oct 2024 | CEO Jessica and Chief of Staff Ivan Discuss Roles and Leadership at Happen Ventures | 00:37:08 | |
In this episode of Leveraging Leadership, host Emily Sander sits down with Jessica Gonzalez, President of Happen Ventures, and her Chief of Staff, Ivan Rangel.
If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 11 Sep 2024 | Leveraging Familiar Concepts to Enhance Leadership | 00:13:27 | |
In this episode of Leveraging Leadership, Emily Sander shares how using analogies can improve communication in leadership. She discusses examples like a soccer midfielder needing to "pass the ball" for effective delegation and a swimmer needing to "stay in their lane." Emily also emphasizes the importance of listening to the analogies others use and offering your own to help them explain their thoughts. Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 09 Sep 2024 | Founder of Chief of Staff Roundtable Phil Burns | 00:54:36 | |
In this episode of "Leveraging Leadership," Phil Burns talks about the crucial role of the Chief of Staff and the risks of not defining it properly. He and Emily discuss the differences between an Executive Assistant and a Chief of Staff, emphasizing strategic thinking and rebranding for those transitioning roles. Phil also shares about the Chief of Staff Roundtable, a community providing resources, peer learning, and discussions on key topics like executing business rhythms and solving big problems. Free Resources:
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.
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| 16 Sep 2024 | Addressing Workplace Toxicity with Dr. Helen Ofosu | 00:38:42 | |
In this episode of "Leveraging Leadership," host Emily Sander chats with Dr. Helen Ofosu about creating a resilient work environment and overcoming imposter syndrome. Dr. Helen, author of "How to Be Resilient in Your Career," shares practical tips like being intentional in hiring practices and preparing for big moments to combat feelings of inadequacy. They also tackle the real effects of a toxic workplace, highlighting Helen's point that recovery from bad behavior takes longer than from other workplace issues.
Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 09 Oct 2024 | The Three-Step Formula to Capture Your CEO's Attention | 00:18:33 | |
Emily discusses a key technique for framing conversations around what's important to the listener. She shares examples like tying a CEO's concern for profit margins to an Operations SOP or a strategic hire's impact on revenue. Emily also covers how to approach a first-time CEO who's micromanaging.
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| 23 Sep 2024 | From Sandhurst to Staff Roles: Paul Robinson’s Military Story to Deputy Chief of Staff | 00:24:24 | |
In this episode of Leveraging Leadership, Deputy Chief of Staff Paul Robinson from the British Army talks about his role, training responsibilities, and experiences. He explains his work with NATO, the importance of building relationships, and how he manages logistics and people management. Paul also shares his experience with autism and its impact on his job, as well as small wins like improving policies for personnel moves.
If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 30 Sep 2024 | Social Impact in Africa: Leadership with Selina Schriener | 00:31:20 | |
In this episode of "Leveraging Leadership," Chief of Staff Selina shares her transition from People Operations Manager to Chief of Staff at Baobab Consulting, emphasizing work-life balance and mental well-being in the workplace. She discusses the company's mission to change narratives about Africa and the importance of communication, whether that's adapting to cultural differences or managing a global remote team. Selina also touches on using feedback for career development and how organizations like GiveWell help guide responsible charitable actions.
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| 02 Oct 2024 | How to Set Communication Goals for Achieving Business Success | 00:18:20 | |
In this episode of Leveraging Leadership, Emily dives into how to set SMART communication goals that are specific and measurable to foster better communication and engagement among team members. She provides clear goals and communication objectives with real examples, such as enhancing public speaking skills through Toastmasters and improving internal communications strategies to boost employee engagement. Chiefs of Staff and other leaders will learn how to effectively roll out company-wide updates, ensuring that the target audience receives the message clearly. By focusing on specific goals and measurable outcomes, Emily explains how to achieve better communication and effective public relations within the team.
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| 23 Oct 2024 | Avoiding Time Waste: Practical Tips for Clearer Task Directives | 00:06:41 | |
Emily offers three practical tips for ensuring your work meets your boss's needs: ask for clarification at the start, paraphrase the request back, or complete a small part of the task and check in. She discusses the benefits of asking for context, outlining steps, and presenting initial thoughts.
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| 21 Oct 2024 | Navigating Cybersecurity Risks: Planning Roadmaps and Contingency Planning | 00:32:52 | |
Emily speaks with cybersecurity expert Terry Zimniak about balancing security spending with business development and the importance of penetration testing and backup plans. Terry shares insights from his shift from technical roles to overseeing security, including how strategic partnerships like Ascension Health’s acquisition come with risks. They also discuss the role of frameworks like NIST CSF and the growing threat of AI in phishing and deepfake scams.
◦ NIST Cybersecurity Framework
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| 14 Oct 2024 | From EA to Chief of Staff: Mastering Multitasking Overseeing Nine Different Companies | 00:24:52 | |
Brandy Willis talks about her journey from Executive Assistant (EA) to Chief of Staff, managing various responsibilities across nine companies. She explains the importance of building strong relationships and handling different personalities, especially with her principal and his wife. Specific examples include overseeing government contracts, managing financials, and balancing personal tasks.
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| 16 Oct 2024 | Currency Exchange for Leaders: Metrics vs. Building Culture and Relationships | 00:04:30 | |
Emily talks about the concept of "currency" in different work roles, sharing an example of a new Chief of Staff who had to shift her focus from production numbers to building relationships and culture. She explains that understanding and using the right currency, like relationships for a Chief of Staff or time and focus for an executive team, adds value to the role. Emily encourages listeners to identify and possibly change their own "currency" to better serve their team and company.
Who Am I? | |||
| 28 Oct 2024 | Managing Two Principals, CEO and COO: Mel Mathews Rejoins Former Company as Chief of Staff | 00:32:35 | |
Mel Mathews shares her journey to becoming Chief of Staff at Performance Architects, highlighting the importance of networking and professional conduct. She talks about working closely with co-founders on growth strategies and conducting an anonymous engagement survey to gather employee feedback on PTO policies. Mel emphasizes the need for clear role definitions and the value of institutional knowledge when recruiting for leadership positions.
Who Am I?
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| 30 Oct 2024 | How to Successfully Navigate Executive Transitions and Leadership Changes | 00:13:25 | |
Emily explains three types of executive transitions: planned, sudden, and founder transitions. She discusses challenges like resistance to change, knowledge gaps, and cultural fit, and offers tools such as transition teams and clear job descriptions. Two examples provided include a nonprofit's executive director change and a tech startup's rapid CEO replacement.
Get in touch with Emily:
Who Am I?
Time Stamps: | |||
| 04 Nov 2024 | 8 Email Marketing Myths That Keep You Poor | 00:44:35 | |
Emily talks with Dela Quist about increasing email marketing engagement by varying subject lines and sending more frequent emails. Emily shares a story about a persistent salesperson to highlight the importance of staying top of mind. They also discuss Dela's extensive background in the industry and his views on open rates and effective email strategies.
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| 11 Oct 2024 | BONUS EPISODE: New Private Equity Book! | 00:37:10 | |
Emily sits down w/ her co-authors, Ed Barton and Rory Liebhart to talk about their new book, “On-Ramp to Exit: Your Guide to the Complete Private Equity Experience.” They explain what private equity is (and what it is not - hint: venture capital), how private equity influences business operations, with examples like increased reporting for CEOs and CFOs. Rory and Ed also talk about private equity's networking benefits, how partnerships help companies grow, and potential access to future investments.
00:51 The Story Behind the Book 04:28 Understanding Private Equity 07:05 Navigating the Private Equity World 17:58 The Role of CEO and CFO in PE Partnerships 22:47 The PE Experience: Challenges and Opportunities 29:10 Success Stories and Lessons Learned 34:02 The Future of Private Equity 36:39 Conclusion and Book Release Information WHO AM I? | |||
| 18 Nov 2024 | Enhancing Business Efficiency with Enterprise Resource Planning (ERP) | 00:29:56 | |
Greg Williams, Chief of Staff at Western Computer, talks about helping companies, like those supplying Walmart, navigate supply chain challenges during COVID-19. He sheds light on the importance of ERP systems for growing businesses and offers advice on vendor selection and tech modernization. Greg also discusses trends in bringing manufacturing back to the U.S. and how private equity firms work with his company to upgrade systems post-acquisition.
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| 11 Nov 2024 | Former Chief of Staff Turned Founder & CEO: Helping Leaders and Chiefs of Staff Optimize Workflows | 00:38:42 | |
Larissa Licha, a former tattoo artist turned tech leader, shares her journey from Google Ads customer support to Chief of Staff roles with various tech executives. She explains how she founded Joyn to help Chiefs of Staff manage overwhelming work tools, integrating systems like Slack and Notion into one central place. Larissa also discusses the importance of building trust and clear roles within the organization to foster effective collaboration.
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| 25 Nov 2024 | Chief of Staff Leading 5 Enterprise Teams at PMI with Lenka Pincot | 00:33:47 | |
In this episode of "Leveraging Leadership," Lenka Pincot, Chief of Staff at PMI, discusses her role in leading the office of the CEO and overseeing five enterprise teams, including transformation management. She emphasizes the need for structure, rigorous prioritization, and agility, explaining how her team handles day-to-day tasks while she focuses on strategic decisions. Lenka also highlights the importance of business awareness and working closely with a great CEO to be a successful Chief of Staff.
Who Am I?
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| 13 Nov 2024 | Three Key Questions for Maximizing Your Chief of Staff Role | 00:06:51 | |
Emily explains three key ways to use a Chief of Staff effectively. First, principals need to identify their needs, like lifting out of daily tasks for fundraising or strategic focus. Second, teams may need help in areas like marketing expertise or mediating executive conflicts. Third, companies should consider both immediate needs and long-term goals, identifying gaps or game-changing talents the Chief of Staff can address.
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| 06 Nov 2024 | Thinking of Hiring a Chief of Staff? A Primer for CEOs and Founders | 00:33:46 | |
If you're considering bringing on a Chief of Staff or just need someone to explain the basics, this episode lays the groundwork and levels-set the foundation for future discussions on the role.
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| 20 Nov 2024 | Unpacking Why Chief of Staff Definitions Vary Greatly | 00:10:59 | |
This episode explains why the definition of Chief of Staff is all over the place due to the role's relative newness in business. Examples from around the world illustrate how the role varies: in Singapore, it's little known; in Mexico, it's often confused with HR; and in Germany, it has military connotations. Emily suggests the role will become more structured and better understood in the next 10-15 years.
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| 27 Nov 2024 | Chief of Staff Title Flexibility and Variations | 00:07:25 | |
Emily discusses the various titles that can encompass the role of Chief of Staff, such as VP of Strategic Initiatives or Head of Business Operations. She shares examples, including a VP of Special Projects effectively serving as a Chief of Staff. Emily also offers insights on how to handle political sensitivities and the benefits of role flexibility in job titles.
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| 04 Dec 2024 | Transforming Leadership with Virtue-Based Feedback Techniques | 00:12:52 | |
Emily introduces a feedback framework that starts and ends with recognizing an individual's virtues, illustrated by examples like Matt, an employee who needs to address his outbursts in meetings. She offers techniques for highlighting strengths, even by discussing virtues with others, and explains how the framework applies to managing up, such as a Chief of Staff prompting a principal to provide team feedback. Practical insights include providing specific examples and knowing when to pause for the other person to fill the space.
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| 02 Dec 2024 | Paternity Leave Insights: Chief of Staff on Work-Life Balance as a New Father | 00:45:22 | |
Eric Williams talks about balancing life while being a dad to a four-month-old and working multiple roles, including Chief of Staff and Chief Operating Officer. He shares tips on creating systems to run a business smoothly, avoiding burnout, and maintaining sustainable growth. Eric also highlights the importance of flexibility and systematizing business processes for effective delegation.
Who Am I?
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| 09 Dec 2024 | An Expert Explains Enneagram Types and Their Impact on Personal and Professional Growth | 00:33:42 | |
Libby Cole shares insights about the Enneagram, focusing on motivation and vulnerability. For example, Eights are determined and goal-oriented but often misunderstood due to their direct nature. She describes characteristics of other types like Nines, who avoid conflict, and how the Enneagram helps in personal growth. Libby offers workshops and coaching on communication and conflict management through her company, Expand Coaching and Consulting.
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| 11 Dec 2024 | Using Questions to Balance Analytical and Emotional Leadership | 00:05:45 | |
Emily Sander discusses the importance of understanding if your team members are in thinking or feeling mode. She provides practical examples, like asking, “How do you feel about launching this product?” to balance overly analytical thinking or “What else comes up when you think about protecting your team?” to address emotional defensiveness. Emily also shares tips on using deep breaths to help calm high emotions.
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| 16 Dec 2024 | UN Peacekeeper's Lessons on Radical Humility and Leadership | 00:41:32 | |
Emily Sander talks with Urs Koenig about his book, "Radical Humility: Be a Badass Leader and a Good Human." They discuss his experiences, including how tough feedback can piss people off but still foster growth. Urs shares leadership tips like "eyes on, hands off," referencing US Women’s Soccer Team Captain Carla Overbeck's style, and a new twist on feedback called "feedforward." He mentions that one of the most powerful things a leader can say is, "I screwed that up." They also touch on training for hostage situations, and the value of meaningful connections for Chiefs of Staff.
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| 18 Dec 2024 | Speaking in Tweets: Effective Strategies for Communicating with a Rapid-Fire Boss | 00:06:18 | |
Emily shares a story about her coaching client who struggled with his fast-paced, detail-averse boss. She explains how they adapted by using short, bullet-point emails, formulating yes/no questions, and using Google Notes for quick information recall. These adjustments helped improve the boss-client communication despite different styles.
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| 25 Dec 2024 | Bridging the Gap Between Nebulous Concepts and Tangible Business Outcomes | 00:07:00 | |
Emily explains how to turn vague ideas into clear proposals with tangible outcomes, using examples like investing $40,000 in executive coaching for key team members and a $20,000 offsite to boost sales team morale. She offers advice on reducing scope if needed and aligning requests with overall company goals or risk mitigation. Chiefs of Staff are encouraged to be prepared with specifics to streamline approval.
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| 23 Dec 2024 | Outsmarting Imposter Syndrome: Rewiring the Brain for Confidence in 3 Steps | 00:30:43 | |
Emily chats with Tara Halliday about achieving effortless confidence by eliminating conditional worth and threat perception. Tara explains how her Inner Success Program helps people, including Chief of Staff Emily, overcome imposter syndrome, providing real-life examples and a three-step approach. They discuss Tara's book, "Outsmart Imposter Syndrome," and how accepting oneself reduces the weight of others’ opinions.
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| 01 Jan 2025 | Influence Outcomes with the Feel, Think, Do Framework | 00:05:19 | |
Emily shares a simple but powerful communication tip: ask yourself what you want your audience to feel, think, and do. She gives examples for board meetings, all hands meetings, and hiring key people. Keep it simple and specific, like getting feedback, approving budgets, or signing an offer.
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| 30 Dec 2024 | The Significance Factor: Leading with Purpose and Achieving Greatness | 00:45:17 | |
Emily Sander talks with Dr. Wayne Pernell, a bestselling author and President of Dynamic Leader, Inc., about his book "Choosing Your Power" and the themes of empowerment and personal values. Dr. Pernell discusses the shift from career success to achieving personal significance, and shares practical advice for identifying and nurturing what one truly treasures. They also cover the idea of making decisions based on the person you want to become and the importance of self-reflection and relaxation for creative thinking.
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| 06 Jan 2025 | From Control Freak to Leader: Principal’s Perspective on Delegation and Trust with Chief of Staff | 00:30:19 | |
Bethany, Chief Actuary and Chief Analytics Officer at Johns Hopkins, discusses her struggle with delegating tasks and the value of having Natalie as her Chief of Staff. She highlights the importance of diverse skill sets, storytelling in leadership, and the emotional support needed to handle the loneliness at the top. The conversation reveals how honest feedback and strong communication have transformed her leadership style.
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Get in touch with Emily:
Who Am I? If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. | |||
| 13 Jan 2025 | Mastering Startup Leadership: CEO and Chief of Staff Role Evolution | 00:38:41 | |
Tim Moore talks about the evolving role of a startup CEO, noting the need to step back and let others, like a Chief of Staff, handle daily operations. Natalie Piekarski shares her experience transitioning from executive assistant to Chief of Staff, planning major events, and managing board meeting preparations. They also discuss Vū’s shift from service-focused to product and software provider, including high-profile collaborations with Shaquille O'Neal and Mr. Beast.
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| 20 Jan 2025 | From Olympics to TEDx: A Winning Mindset in Sports and Business | 00:42:09 | |
Joey Lye, Olympic bronze medalist and TEDx speaker, shares how she achieved a 1.000 batting average at the Tokyo Olympics through mindset and preparation. She also discusses managing pressure using mindfulness techniques and the importance of aligning personal and organizational values. Chief of Staff Eric talks about the benefits of recruiting individuals with team sports experience and shares a mantra from his high school coach: "Champions are made when you go to practice, even when you don't feel like it."
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| 08 Jan 2025 | Balanced Scorecard Basics: Financial and Non-Financial Metrics for Leaders | 00:11:57 | |
Emily Sander talks about using the Balanced Scorecard to improve business strategy. She explains how it can help align teams, balance financial and non-financial elements, and focus on both short-term and long-term goals. Emily also previews upcoming discussions on financial, customer, internal process, and learning and development perspectives.
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| 15 Jan 2025 | Unpacking the Balanced Scorecard: Financial, Customer, Internal Process, and Learning Perspectives | 00:18:36 | |
Emily breaks down how to use the balanced scorecard to operationalize strategy, focusing on its four key perspectives: financial, customer, internal process, and learning and development. She discusses how financial metrics like cash flow are lagging indicators and the importance of customer perception using metrics such as net promoter scores. Emily also explains the role of leading indicators in internal processes and learning, using examples like strategic information coverage ratio and employee engagement scores.
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| 27 Jan 2025 | How a Principal and Chief of Staff From T-Mobile Started Venture Forge | 00:52:36 | |
Emily Sander talks with Adam Maddock and Marcus East about their careers and roles at T Mobile, highlighting Adam's background as a Marine and his role as Chief of Staff and Marcus's position as Chief Digital Officer. They discuss the importance of trust, integrity, and the strategic impact of the Chief of Staff role. The episode also covers their new venture, Venture Forge, which aims to democratize wealth creation by supporting underserved founders with funding, resources, and a supportive community.
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| 22 Jan 2025 | Understanding Cause and Effect Across Your Org Using Strategy Maps | 00:13:12 | |
Emily Sander explains the cause and effect relationship between the four Balanced Scorecard perspectives: financial, customer, internal process, and learning and development. She shares examples like employee training programs leading to streamlined internal SOPs, which enhance customer experience and increase market share. She also talks about creating a visual strategy map to keep track of strategic objectives and the process her executive leadership team used to brainstorm and select these objectives.
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| 05 Feb 2025 | Mapping Contributions: How Every Team Member Affects Customer Satisfaction | 00:11:51 | |
This episode of Leveraging Leadership focuses on defining the customer using three key questions. Emily Sander, Chief of Staff, discusses how crucial it is for everyone to understand their impact on the customer and what the customer really, REALLY wants.
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| 29 Jan 2025 | Strategic Alignment and Lines of Sight from Corporate Level to Individuals | 00:13:21 | |
Emily discusses strategic alignment through the balanced scorecard, touching on corporate, business unit, and individual levels. She shares practical examples from her client management department and explains the importance of communication channels. The episode emphasizes visibility, transparency, and clear lines of sight in aligning everyone's goals.
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| 03 Feb 2025 | Inside a Startup: From Interview Process to Product Launch in Women’s Health | 00:34:11 | |
Maya Ayed, Chief of Staff at Amira Health, shares her journey from big tech to startups, including hosting events to build her network. She explains Amira Health's mission to help women with menopause sleep better using a wristband and cooling pad. Maya discusses the importance of storytelling, how her team uses OKRs, and her memorable experience at CES launching their product.
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