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Let's Talk Dispatch (Ashley Valenzuela)

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DateTitreDurée
30 Aug 2022Because, the world needs more dispatchers.00:03:22

This podcast was born out of a segment on my youtube channel the raspy dispatcher. After lots of folks asking for a audio version i decided to make that happen. 

Make sure to subscribe so you dont miss out on any upcoming episodes. 

Follow on Socials 

Youtube - The Raspy Dispatcher
Instagram - @theraspydispatcher
Facebook - The Raspy Dispatcher

www.theraspydispatcher.com

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022RapidDeploy | Stacy Miller00:33:42

When calling 911, there is a belief that help is on the way once you finish dialing those three digits. The reality is though technology has improved, it is not perfect. But RapidDeploy is one company taking steps to help first responders locate folks calling for help when seconds count.

In today's Let's Talk Dispatch segment, Stacy Miller from RapidDeploy joins me to talk about some remarkable and life-saving technology used by 911 dispatchers and first responders.

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher




Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022Jordan Villwock | City of Ontario Fire00:32:04

Interested in learning more about the City of Ontario Fire Department?

Make sure to check out joinofd.org and if you happen to be checking out this video around July 2022, make sure to check back as they will be opening a Full time and Part-time recruitment on July 5th!

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher



Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022First Responder Wellness | Cassie Sexton00:59:32

Dispatchers and first responders generally take on many other people's worse days. If you are in this field or interested in getting into this line of work, knowing it's okay not to be okay is essential. First Responder Wellness is a great company geared towards helping first responders get through the harsh realities of the job.

Make sure to listen to my chat with Cassie Sexton from First Responder Wellness!

For more information on the services offered by First Responder Wellness, you can reach out to Cassie directly.

via phone at 714-485-5328 
via email Cassie.Sexton@firstresponder-wellness.com ⁠

https://thecounselingteam.com/ - for support groups and more⁠
https://www.shiftwellness.com/  - for education and retreats⁠
https://thecounselingteam.com/ - individual therapy and critical incident debrief ⁠



Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

31 Aug 2022Hello-911 | Dominique Mathis00:54:14

Hello, 911? is the first thing out of a 911 dispatcher's mouth when answering emergency calls, and it's the first thing a caller pleads for when needing assistance.

Today's Let's Talk Dispatch is with Dominique Mathis, Training Dispatch Supervisor out of Florida and Creator of an excellent company, Hello 911

Check out their website at: https://www.hello-911.com/

On Instagram and other social media at: _hello911

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

31 Aug 2022The Mud, Blood & the Beer | Ryan Dedmon01:07:38

Even though Ryan is a Lakers fan we connected on so many amazing topics regarding 911 Dispatching, their journey and their advice for aspiring dispatchers!

Check out : https://www.911training.net

Follow Ryan on Instagram @ryandedmon911

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022Do it Well | Halcyon Frank01:05:08

Halcyon is a familiar face in the dispatch realm if you ask me! I had such a wonderful time connecting and hearing all about their amazing journey and new adventures with the Denise Amber Lee Foundation.

You Can find Halcyon on Facebook  and IG at Halcyon Frank
and by searching The Dispatch Lab!

You can and most certainly should Check the Denise Amber Lee Foundation https://deniseamberlee.org
Email halcyon@deniseamberlee.com

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022Small Town Dispatching | Mackenzie Kollasch01:13:11

Dispatching in a small town, join me on this episode of Let's Talk Dispatch where I connect with a good friend and Dispatcher Mackenzie Kollasch. As we talk about their experience dispatching in Iowa and her journey as a business owner.

You can connect with Kenzie

Facebook Link: https://www.facebook.com/nextlevelnutrition.estherville
IG Link: @nextlevelnutrition_estherville

Herbalife Website: https://mackenzie-siefken.goherbalife.com/Catalog/Home/Index/en-us

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022Nutrition is not about Perfection | Raina Beugelink00:48:23

Had a wonderful time talking with Raina Beugelink on Let's Talk Dispatch. I am not kidding. I learned SO MUCH in just our short time spent together.

Raina is a dietitian and creator of shiftworknutrition.com, where she works in the private sector, specifically with shift workers on their nutrition goals.

When I found out I was going to be working graveyard, I first hopped onto google and searched for something like "how to survive graveyard" or "when to eat when working graveyard," etc.⁠

 Honestly, I didn't find very many helpful resources. Insert shiftworknutrition.com  taking a microscope to nutrition as it relates to the shift worker. ⁠

Make sure to follow her on Instagram and check out her website for all of the incredible resources she has available. ⁠

IG - Shit.work.dietitian
Website- https://www.shiftworknutrition.com

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher



Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022Opportunities in our Centers | Keely Heyman01:06:38

In this episode, Keely Heyman, Executive Director of the Mountain Valley Emergency Communications Center joins me for a conversation about leadership, the evolution of 911, and how she began her career after an argument with a dispatcher!

Keely Heyman  Linkedin | https://www.linkedin.com/in/keely-heyman-enp-6743141a2/


Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

30 Aug 2022Emergency Locate | Nick Sutton00:39:40

Nick Sutton joins me virtually from the UK to talk about Emergency Locate. A fantastic software he developed after spending many years in ambulance services and working with 999. ⁠

I learned early in my 911 training that in a high-priority call situation like a shooting or other in-progress call, you only need two things to drop a call, location and call type. The rest we can add once we get folks moving the way they need to go. ⁠

Location is essential in emergency response services; having an accurate address can make a life-saving difference. Make sure to follow nick on linked in and check out emergency locate!

Nick sutton | Linked in - https://www.linkedin.com/in/nicksutton-emergencylocate/

Visit Website | https://www.emergencylocate.co.uk



Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

31 Aug 2022Adrenaline Junkie | Ashley Ahlquist00:42:44

Ashley Ahlquist joins me on today's episode of Let's Talk Dispatch! We had such a great conversation about dispatching, why they got into it, and how it has influenced the current role they are in as Yavapai County's Emergency Manager.

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

07 Sep 2022Movement Vs. Exercise | Roger Sutherland01:07:07

In this week's episode, I am joined by Roger Sutherland.
Roger has spent a career in shift work. In actuality, it is a family affair!

After experiencing a significant life event, Roger realized the importance of health and shift work, and a healthy shift was born!

Where to connect with Roger !

Instagram:  @a_healthy_shift
Website: ahealthyshift.com
Podcast: https://ahealthyshift.com/podcast


Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

14 Sep 2022Gremlin Check In | Edie Devillbiss00:42:35

In this week's episode, Edie Devilbiss (@ediedevilbiss) talks about checking in with our five gremlins and shaping good habits! 

Also, Edie is on Tik Tok ! and is trying to reach 1000 followers! Head over to Tik Tok and help her reach her goal!

Check out the link in the bio for our latest episode and subscribe on apple podcast!

Learn more by following 

Instagram: @ediedevilbiss
Website: shapegoodhabits.com
Tik Tok: Edie_devilbiss

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

21 Sep 2022Pooh Magnet | Maylani McGhee00:53:15

This week on Let's Talk Dispatch, I am joined by my academy mate  Maylani Mcghee. We talk about our journey through the hiring process,  trying to stay employed through the academy, and the job as a 911 dispatcher.


Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher



Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

23 Sep 2022Senate Bill 284 Letter of Support00:07:40

Courtesy of California Chapter of NENA

For the past two years we have been working to promote the passage of workers compensation benefits to dispatchers for easier access to Post Traumatic Stress Injury treatment. We are pleased to report to you that the bill we have sponsored, SB 284 (Stern), has successfully been approved by the Legislature and is pending action from the Governor. He now has the option to either sign it into law, or veto it, before September 30th, 2022.

SB  284 Letter of Support Template 

https://cpra.us3.list-manage.com/track/click?u=6dfff033687abe636d5558df1&id=fce18b4ab6&e=fe2bf2e4f5


Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

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Interested in being on an Episode of Let's Talk Dispatch?

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Find additional resources and Dispatch Merch at:

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28 Sep 2022When Worlds Collide with Jennifer Prince00:56:37

On this week's episode of Let's Talk Dispatch, I am joined by Jennifer Prince. After 20 years of service, Jennifer retired, and only a year passed before she returned to dispatching with a new agency. Five months after she returned to dispatching, a 15-year-old boy opened fire at her home high school, and her former agency was one of the responding agencies. Jennifer and I discuss critical incidents, how to respond when our personal and professional lives collide, and supporting each other in our centers and the field.

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

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05 Oct 2022The Three Week Dispatcher | Hannah Flores00:54:10

Hannah reached out to me wanting to come onto the show after using my resources to get hired with a department, and after three weeks, she decided to exit from the training. We need to continue talking about how to improve the entry levels of experience from day one, so we can reduce turnover and decrease the dispatcher shortage.

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

12 Oct 2022Empower Your People | Amy Patin00:51:26

Amy Patin joins me on this week's episode of Let's Talk Dispatch.  We talk all about empowering leaders in our centers and creating positive environments!

Find More Resources at  http://www.theraspydispatcher.com

Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ

Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link

Facebook | https://www.facebook.com/theraspydispatcher

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

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Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

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Find additional resources and Dispatch Merch at:

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20 Oct 2022ENP Queen | Kris Nichols01:04:49

This week on Let's Talk Dispatch, I am joined by the ENP Queen Kris Nichols! I gave her this title because she is passionate about continuing her education in 911 and helping entry levels succeed in her center!

You can find Kris creating informative handouts to assist those (like me) chasing their ENP certifications and resources to help CTOs. 

Find Kris on Linkedin here | https://www.linkedin.com/in/krisn911/

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

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Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

26 Oct 2022Human Under the Headset | Andrea King- Smith from Carbyne01:01:00

This week on Let's Talk Dispatch, I am joined by Andrea King-Smith from Carbyne. Andrea is a former dispatcher for the Las Vegas Metropolitan Police Department who has taken her years of experience as a dispatcher over to Carbyne as a Certified Customer Success Manager. In this role, she is helping this excellent company continue its mission of relentless innovation and connecting emergency services with modern technology.

You can connect with Andrea and Carbyne at the links below:

Find Andrea on Linkedin here | https://www.linkedin.com/in/andreabking/
Visit Carbynes Website Here | https://carbyne.com/en/company/about-us/

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

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Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

02 Nov 2022Stay Humble | Francisco Lozada00:37:36

This week on Let's Talk Dispatch, I am joined by Francisco Lozada of the Memphis Police Department's Emergency Communications Bureau. We talk about advice for dispatchers for different phases of their careers and a tough early call. 

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

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Facebook | Follow Here!
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Find additional resources and Dispatch Merch at:

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09 Nov 2022The Reptile Dispatcher | Theresa Carcioppolo00:50:36

This week on Let's Talk Dispatch, I am Joined by Theresa Carcioppolo.
911 Dispatcher, reptile wrangler, and children's book author! Theresa has taken her passion for reptiles and 911 dispatching and created some wonderful resources and education opportunities for the community! 


Purchase Can I call 9-1-1 now? On amazon today! All proceeds benefit Theresas reptile rescue!

check out www.Scaleyaddictions.com

and follow her on IG and Tik Tok @scaleyaddictions

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

16 Nov 2022Planning, Purchasing, and Prepping | Angela Borges00:39:13

This week on Let's Talk Dispatch, we are discussing meal prepping to a better you! Angela Borges, the co-founder of The Healthy Diary, joins me to talk about her three-phrase meal prep framework, sharing her journey to a healthier self and tips and trips for the busy worker or folks who do not enjoy cooking!


Follow Ang at @the_healthy_diary_

Reach out by email | info@thehealthydiary.co

Visit their Website | www.thehealthydiary.co

Make Sure to Visit our Partners 
Prepared at Prepard911.com
and 
Xybix Media xybix.com/media

Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!

Follow Us on Social Media

Instagram | Follow Here!
Facebook | Follow Here!
Youtube | Subscribe Here!

Interested in being on an Episode of Let's Talk Dispatch?

Sign Up Here | Be My Next Guest!

Find additional resources and Dispatch Merch at:

Theraspydispatcher.com

23 Nov 2022What in the Ergonomics! | Joel Vento Concept Seating00:27:08

This week on Let's Talk Dispatch, we are discussing ergonomics and the importance of chairs in the dispatch center. Helping me with this discussion today is Joel Vento from Concept Seating. Join us as we discuss the focus on the reality of use in the dispatch center and learn how Concept Seating has partnered with the Denise Amberlee Foundation for the Golden Headset Award. 

Follow on Instagram | @conceptseating
Visit their Website | www.conceptseating.com
Call Concept Seating | 800-892-5563

Nominate a Dispatcher for The Golden Headset Award | 
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30 Nov 2022Think Outside The Box | Ivan Whitaker00:47:01

Join me as I chat with Ivan Whitaker of MD Ally. Ivan has years of experience in this field and has been speaking on issues regarding the world of 911 and numerous topics.  We had a wonderful chat about their experience, burnout, and the services MD Ally is providing. 

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07 Dec 2022Cut the Cookie Cutter Method | Jim Marshall01:50:11

In this week's episode of Let's Talk Dispatch, I was joined by a familiar name and face in the dispatch world, Jim Marshall, Co-Founder of 911 Training Institute.  Jim and I talked about anything and everything you can think of and answered some questions submitted by you folks listening. This is one you won't want to miss.

Connect with Jim at | 

Info@911training.net

https://www.911training.net

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14 Dec 2022Life After the Headset | Casey Rives00:50:22

This week I am joined by Casey Rives, who has entered the private sector after spending many years in dispatch. Casey shares her experience as a dispatcher, their journey into the private sector, and the importance of having someone to talk to about the calls we hear in this line of work, even the ones you don't think are weighing on you. 

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21 Dec 2022My Voice is my Superpower | Gudrun Hughes01:11:09

Every day I get to save lives, a gentle reminder from my guest's husband regarding the work we do answering 911. This episode was so refreshing chatting with Gudrun who has over 20 years of experience and is still thriving in this line of work. 

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28 Dec 2022Help for the Headset | Shannon Polito00:59:03

In this Week's Episode on Let's Talk Dispatch, I am joined by @helpfortheheadset Shannon Polito. We have an excellent discussion about her journey and her company, Help for the Headset. ⁠

Make sure to give her a follow  on Instagram at | @helpfortheheadset⁠


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11 Jan 2023Top Notch Dispatchers | San Jose Police Department00:54:28

On this Week's episode, I got a two-for-one special with San Jose Police Departments Tonia Riles and Laura Lopez. They talk to me about their department and the culture they are building, their experience over the years, collateral opportunities offered through their department, and so much more!

If you are interested in a career in dispatching and are in the bay area, check out their department because they are hiring! 

https://www.sjpdyou.com/for-applicants/applicant-positions/other-career-opportunities

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18 Jan 2023Stay With Me | Caity Hutchinson00:51:53

I love connecting with dispatchers, and I also love volunteering my dispatch friends to come onto the show with me. In this week's episode, I am joined by current dispatcher Caity, a former coworker, and friend. We talk about our experience working at a larger agency, how we handle tough calls, and one of the most complex parts of the job, waiting for help to arrive. 


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25 Jan 2023Nothing Good Happens After Midnight | Phillip Tomasso00:53:05

This week I am joined by 911 Dispatcher and Amazon Best Selling Author Phillip Tomasso. We talk about their dispatcher career, and their newest book Nothing Good Happens After Midnight: Confessions of a 911 dispatcher.

Search Nothing Good Happens After Midnight on Amazon to purchase a copy, or follow this link!

Purchase Here!



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01 Feb 2023Ten-4 Consulting | Christian Gulotta00:44:59

This week's episode features former NYPD Captain Christian Gulotta. Before retiring, Christian led the department's Radio communication division at New York City 911.  That experience motivated Christian to continue to impact and support dispatchers after leaving the communication center.   Ten-4 Consulting,  Christian's company, is committed to helping agencies improve 911 staffing levels, employee and management performance, and overall public experience with departments.

You can find Christian on Linked in Here
Email: cg@ten-4consulting.com

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08 Feb 2023From farm girl to soldier to 911 professional | Eda Beams00:55:00

From farm girl to soldier to 911 professional. This week I am joined by Eda Beams and her wealth of knowledge from working in this field and her love for the technology that is moving this industry forward. Eda speaks on her experience in the field, her current role with Motorola, and life after dispatch.

You can connect with Eda via |

Facebook:  facebook.com/eda.beams

LinkedIn:  linkedin.com/in/eda-beams/

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15 Feb 2023Where is the research? | Angela Johnson00:58:26

This week I am joined by Angela Johnson. Angela has over 18 years of experience in the dispatch field, working at many levels, from a supervisor, CIT trainer, and peer support member.  
She is now a Licensed Professional Counselor and a Ph.D. candidate whose dissertation study focuses on 911 dispatchers and compassion fatigue.   We looked deeply at compassion fatigue, compassion satisfaction, and self-care! 

 To connect with Angela shoot her a email at a11johnso@odu.edu

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01 Mar 2023It takes all kinds | Vanessa Lewis01:44:29

This week I had the pleasure of speaking with Vanessa Lewis, former dispatcher turned emergency management and Business continuity. Let me tell you, Vanessa has done it all, and she has moved across the states to chase opportunities.  Vanessa is a beautiful example of life after dispatch and how the things we do in this unique line of work can translate to the private sector or another industry. 

We talk A LOT so don't miss out on this episode full of gems!

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15 Mar 2023The Rule of Normalcy | Jimmy Hodges01:20:21

This week I am joined by  Jimmy Hodges. The current Director for Pitt County 911 in Greenville, NC.  Jimmy has over 15 years of working in communications and that experience shows throughout our awesome conversation! 



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08 Mar 2023911derwomen | Sara Weston01:01:25

This Week I am joined by Sara Weston, who you may know as the 911derwomen herself.  I was honored to have Sara on the show to share her story and how 911derwomen came to be. We are more alike than we are different, and we can continue to support, empower and learn from one another. 

Check out more about 911derwomen at
https://www.911derwomen.com/

Register for this year's virtual 5k here:

https://www.911derwomen.com/virtualrun

Head to Facebook to join the 911derwomen Community:

https://www.facebook.com/groups/911derwomen

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22 Feb 2023Very Minisode | Spartan Strong00:03:12

Last week Michigan State University was another institution added to the list of schools that have experienced a shooting. 

As a youth, I vividly remember the columbine school shooting and how it felt so foreign; now, school shootings are something children are trained to react to.

As an adult and now a dispatcher, I have sat through active shooter training, been prepped on my department’s procedures, and taken phone calls reporting potential threats. 

The dispatcher who handled the incident said it best, she was doing her job, the job she is trained to do, is prepared for, and hopes will never have to utilize the training. 

February 13th, 2023, was a day like any other until it wasn’t. 

Dispatchers are trained to respond in a crisis, and yet in some states are not considered first responders. This needs to change because the world needs more dispatchers. 

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29 Mar 2023National Emergency Number Association | April Heinz00:37:32

On this week's episode, I am joined by  9-1-1 and PSAP Operations Director at the National Emergency Number Association, also known as NENA. April has over 30 years of experience in both the public sector and private. She knowledge dumped on me for our entire chat and talked about the fantastic opportunities and support offered by the nena organization. 

Check out nena.org to learn more about this organization and how you can get involved!

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22 Mar 2023Secure the Bag | Amanda Kostroksi00:53:42

On this week's episode, I am joined by Amanda Kostroski, former dispatcher turned financial advisor who is now dedicated to helping you make the most out of your dollars. Listen to this episode to hear all about Amanda's journey and how she is helping the heroes under the headset plan for the unexpected and secure the bag.

You can connect with Amanda At the links below!!

Northwestern Mutual
https://www.northwesternmutual.com/financial/advisor/amanda-kostroski/

Work Cell for Calls and Text 920-342-0031!



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05 Apr 2023Wellness with Wendy Bundy00:53:45

On this week's Let's Talk Dispatch episode, Wendy Bundy, a former dispatcher, joins me. Wendy and I talk about her experience as a dispatcher, being the wife of a first responder, and their journey with mental health and trauma. 

Wendy will do a monthly live segment with me starting in May, focusing on wellness. More info to come!

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12 Apr 2023Gold Line Support | John Barney00:48:20

On this week's Let's Talk Dispatch episode, John Barney, co-founder of Gold Line Support and new director of Turarosa Basin Regional Dispatch Authority. John and I discussed their journey, non-profit, and exciting role as director of a brand-new center!⁠


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19 Apr 2023If This Wasn't a Recorded Line Minisode | Withering Soul00:09:12

This week's episode is our first segment of "If this wasn't a recorded line," a minisode series where dispatchers can share their stories the good, the bad, the hilarious, and everything in between.

If you want to share your story, you can head to theraspydispatcher.com and submit your story under the   "Tell Your Story"  Tab or email me at ashley@theraspydispatcher.com. You can be as anonymous as you would like. 

Today's story was written by Julie Lockhart, 28 year dispatcher.


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04 May 2023Wellness with Wendy | Guided Imagery and Tapping Live Stream!00:35:27

The "Wellness with Wendy" segment on the "Let's Talk Dispatch" podcast is a live broadcast exploring various mental and physical well-being topics. In this particular episode, Wendy Bundy, a health and wellness coordinator, discusses the benefits of tapping and guided imagery.

Throughout the segment, Wendy explains the principles behind tapping and how it can help individuals alleviate stress, anxiety, and other negative emotions. She also walks listeners through a guided imagery exercise to promote relaxation and a sense of calm.

As Wendy guides viewers through the tapping and guided imagery exercises, she offers tips and advice on how to get the most out of these techniques. She also answers questions from viewers and provides additional resources for those who want to learn more about tapping and guided imagery.

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10 May 2023Started from the Bottom | Samantha Hawkins00:53:52

This week's Let's Talk Dispatch episode features an insightful conversation with Samantha Hawkins, a seasoned dispatcher who has held various roles in the field and is now a Training Technician. 

Samantha's vast experience in dispatching provides valuable insights and knowledge on the challenges and rewards of this critical profession. In addition to her work as a dispatcher, Samantha is also an accomplished author. She has recently published a book titled "My Mommy Marches," which is available for purchase on Amazon and Barnes and Noble. 

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17 May 2023Helping the Frequent Flyer | Susan Papatrefon00:55:11

On this week's Let's Talk Dispatch episode, we're joined by a seasoned dispatcher with over 25 years of experience in the field. Susan Papatrefon has a wealth of knowledge to share with us. 

We discussed the unique challenges of serving the community as a dispatcher, especially in a rural county with limited resources. 

We'll dive into the struggles of handling mental health crises with limited support and resources and how dispatchers can work to provide the best possible care and support for those in need.

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31 May 2023In Case of Emergency | Desirae Kinahan00:28:45

In this week's Let's Talk Dispatch episode, we have a special guest, Desirae Kinahan, who shares a remarkable story. Desirae entered the dispatching world at 19 and quickly gained valuable experiences and insights in the field. 

Drawing from her journey, Desirae was inspired to write a children's book called "In Case of Emergency: 911 Adventures." This book aims to educate and empower children and assist parents in talking about emergencies and the vital role that 911 dispatchers play in keeping communities safe. 

Join us as we dive into Desirae's experiences as a young dispatcher, her motivations behind writing the book, and its impact on young readers. You can find "In Case of Emergency: 911 Adventures" on Amazon. 


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24 May 2023I Bet They Find A Body | Minisode00:10:08

This week on Let's Talk Dispatch, we're releasing a minisode from our series "If this wasn't a recorded line." In this episode, an anonymous dispatcher shares the call that sticks with them. ⁠

It's a powerful and emotional story highlighting the challenges that arise from answering the number that people call when they need help or have made a decision no one can change.  ⁠

We're so grateful to all the dispatchers willing to share their experiences with us, and we hope this episode provides some insight into our stories. ⁠

So be sure to tune in and listen to this special minisode! ⁠
Available now on all major podcast platforms.⁠

Are you interested in sharing your story? Head over to theraspydispatcher.com under podcast. Click "Tell Your Story" to submit as anonymously as you would like to, or you can email your story to ashley@theraspydispatcher.com⁠

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08 Jun 2023Heavy is the Crown or Headset | Cynthia Utgard01:09:30

In this week's Let's Talk Dispatch episode, we have the incredible Cynthia Utgard joining us. ⁠

Cynthia is an Army veteran and a passionate advocate for peer support and mental health treatment access for first responders and veterans. ⁠

Holding the esteemed title of 2023 Ms. Pine Tree State Military Star, Cynthia uses her platform to raise awareness about the challenges faced by those in uniform and to promote the importance of mental health and support networks. ⁠

As a community ambassador for Operation Enduring Warrior, a veteran-founded non-profit organization, she actively works to empower and assist veterans and first responders. ⁠

 Join us as we delve into Cynthia's inspiring journey, her advocacy work, and her dedication to positively impacting the lives of first responders and veterans. ⁠

You can follow Cynthia on Instagram at | 
@lifesavercindy and @cindyutgard_pageants

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14 Jun 2023Imua Push Forward | Lianne Macdonald00:42:21

In this week's episode of Let's Talk Dispatch, we have a very special guest, Lianne Macdonald, who brings a unique perspective to the table. 

With experience as an EMT basic and over four years of dispatching, Lianne has had her share of adventures. 

Join us as we dive into her journey and discuss an important topic that affects many in the dispatch field: dealing with a toxic communication center. 

Lianne will share her experiences and shed light on how working in such an environment can impact one's overall experience in the field.

Together, we'll explore the challenges and discuss the importance of kindness and grace within the dispatch community.

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28 Jun 2023Next Shift LLC | Jessica Flores00:59:02

In this week's Let's Talk Dispatch episode, we are honored to have Jessica Flores as our guest. ⁠

Jessica's career path has taken her from being a police officer to a detective and eventually to the role of a sergeant. However, she had to shift gears and explore new opportunities due to an unfortunate hand injury. ⁠

From this experience, Jessica founded Next Shift, a company dedicated to assisting members of law enforcement in their transition out of the field and into their next amazing career. ⁠

Join us as we delve into Jessica's journey, the challenges law enforcement professionals face during career transitions, and the valuable resources Next Shift provides. ⁠

Whether you're considering a career change or want to support those who are, this episode is packed with insights and inspiration.⁠

 Don't miss it!⁠

You can check out Jessica and Next Shift at

Instagram _nextshift_ or @the_jessflores 

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05 Jul 2023Reclassification and Beyond | Lindsay Conlon01:08:59

Today's guest on Let's Talk Dispatch, Lindsay Conlon, brings a wealth of experience in 911 dispatching. This individual has worn many hats in their career, from training new dispatchers to facilitating the transfer of 911 services during a town's transition.

During our discussion today, we will delve into a topic that holds immense significance for every dispatcher across all states: reclassification. Our guest will shed light on the importance of this process and why it carries weight for dispatchers in various jurisdictions, and why not only reclassification as first responders is vital, but the retirement system needs to match as well. 

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12 Jul 2023Center for Trauma, Anxiety, and Stress | Brooke Bartlett00:28:46

Our guest today is a licensed clinical psychologist who also owns the esteemed Center for Trauma, Anxiety, and Stress (CTAS). Their primary dedication lies in supporting first responders and agencies by facilitating the creation of impactful and easily accessible mental health programming and resources.

Brooke offers invaluable insights, shedding light on their innovative approaches to ensure the well-being of those who selflessly serve our communities. 

Connect with Brooke 

www.centertas.com
drbartlett@centertas.com 

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19 Jul 2023The RAK Academy | Daniel Jewiss00:47:11

This week's Let's Talk Dispatch episode features  Retired CT State Police and founder of The RAK Academy Daniel Jewiss. RAK Academy is dedicated to teaching Response to Active Killers (RAK) techniques that are simple to understand, inexpensive to implement, and, most importantly, will
SAVE LIVES! This is an episode you do not want to miss!

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26 Jul 2023If This Wasn't a Recorded Line Minisode | Show Up and Serve00:07:46

If this wasn't a recorded line a minisode series where dispatchers can share their stories the good, the bad, the hilarious, and everything in between.

If you want to share your story, you can head to theraspydispatcher.com and submit your story under the   "Tell Your Story"  Tab or email me at ashley@theraspydispatcher.com. You can be as anonymous as you would like. 

Today's story was written by Cherise Clogston. Thank you Cherise. 

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03 Aug 2023Celebration Squad | Abbe Smithson01:02:02

In this week's edition of Let's Talk Dispatch, we have the pleasure of conversing with Abbe Smithson, a seasoned dispatcher with five years of experience. Abbe's journey began amidst a challenging agency consolidation, and she had to navigate the complexities of dispatching during the tumultuous period of the COVID pandemic. Additionally, she knows firsthand the impact of high turnover in her profession.

Join us as we delve into Abbe's insightful experiences and candidly discuss these topics and more. Don't miss out on this intriguing episode – be sure to tune in and subscribe to stay updated on our engaging conversations!


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09 Aug 2023Bring Your Positive Energy | Eric Anderson00:54:26

This week on Let's Talk Dispatch Podcast, we're joined by Eric Anderson, an experienced police dispatcher with a remarkable 27-year career, 25 of which were spent as a CTO. Eric will share his journey and highlight the significance of fostering positive energy in the workplace. Don't miss out on the valuable insights and inspiration he has to offer! Tune in now!

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16 Aug 2023Authentically You | Dru Clark00:42:19

Get ready for an excellent episode of Let's Talk Dispatch!

Today's guest is the one and only Dru Clark, a total rockstar training manager at Carbyne. With over 8.5 years of dispatching experience (and a cool two years as a supervisor at Fairfax County), Dru's got some profound wisdom to share. 

We're gonna chat about their journey from dispatch to the private sector, the magic of inclusive leadership, and how to stay true to yourself at work. Trust me. You don't wanna miss this one! 

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23 Aug 2023County Unit 42-PU | Heather Blaney00:38:13

In this week's episode of Let's Talk Dispatch, I am joined by not one but two guests, Heather Blaney and Nugget, the first-ever unofficial ESA Skunk in the dispatch center. Join us as we talk about Heather's journey in dispatch and how Nugget has become a part of her centers day to day life and helping to educate the community. 

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06 Sep 2023Latinas of 911 | Josephine Rios00:49:08

This week I am joined by current dispatcher Josephine Rios and creator of Latinas of 911.  Latinas of 911's mission is to empower and support Latinas in emergency services, 911 Dispatchers. You know I am all about promoting the dispatch career, and I am excited to share Joesphine's journey and learn more about the vision at Latina's of 911.

Check out Josephine on IG | @latinasof911
Website | https://latinasof911.com/ 

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30 Aug 2023It's A Party Happy One Year Let's Talk Dispatch Podcast00:07:44

After one year of podcasting, 61 episodes, and over 12,000 downloads between our podcast and YouTube channel, we want to thank you all for the continued support of the Let's Talk Dispatch Podcast!

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13 Sep 2023Smart Response Technologies | Roger Mann01:10:07

In this episode of Let's Talk Dispatch, I am joined by Roger Mann,  CEO of Smart Response Technologies Inc., to talk about their company, Assistive AI, and how this technology is being used in our 911 centers.

Learn more about Roger and Smart Response Technologies  by visiting the website.
https://smartresponsetech.com/


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20 Sep 2023The Love of Dispatching | Kathleen Martin00:58:00

On today's Let's Talk Dispatch Podcast, we're joined by Dispatcher Kathleen Martin, who is bringing 29+ years of expertise to the mic. Kathleen shares her insights from private companies to homeland security, stress management, and more. Don't miss this episode filled with laughter and stories from a seasoned pro!


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27 Sep 2023Be nice, period. | Roxy VanGundy00:41:09

In today's episode of "Let's Talk Dispatch," we have the incredible Roxy Van Gundy as our special guest. Roxy brings a wealth of experience, having dedicated 18 years of their life to the critical field of dispatch. We'll delve into Roxy's remarkable career, a pivotal lesson they've learned along the way, and their passionate commitment to making the 911 emergency response system more equitable.


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04 Oct 2023A Career, Not a Consolation Prize | Tina Buneta00:56:02

Let's Talk Dispatch is delighted to have the Director of Aurora 911 in Aurora, CO, Tina Buneta, as our guest. With 25 years of dedicated service in various dispatch environments, including urban centers, rural areas, and everything in between, Tina has been a witness to the evolution of 911. Join us for an engaging conversation as we discuss topics such as women in leadership, reshaping the perception of leadership within our dispatch centers, and much more.

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11 Oct 2023Trained for the Possibility | Sheila Mynatt00:59:27

On this week's episode of the "Let's Talk Dispatch Podcast," I am joined by Sheila Mynatt, Lieutenant of Training and NCIC Terminal Agency Coordinator for her department. Sheila has been in the field since 1991 and, similar to myself, has a passion for making the world of dispatch a better place. Join Sheila and me as we dive into all things dispatch, from cellphones to a tornado that took off the communication center's roof, and how they continued working. This is an episode you won't want to miss.

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18 Oct 2023In this silo, we ask why | Dan Wright01:01:07

On this week's Let's Talk Dispatch Podcast episode, I am joined by Dan Wright, Deputy Director from Baldwin County, Alabama 911. Dan is entering his 23rd year in this career and has a wide range of experience, including a previous career in the fire service before transitioning to dispatch. We discuss how working in dispatch is akin to a silo, and I also ask my favorite question about fire staging, among many other engaging topics. Join us for a fascinating conversation you won't want to miss.

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25 Oct 2023Brooklyn Hellfire Releases Nov 1st | Francis X. Holt00:42:41

Step into the world of 1970s FDNY dispatchers in Brooklyn, the busiest fire alarm station globally, with our incredible guest. From heart-pounding calls to teamwork, they share their real-life stories. Discover how they turned their experiences into captivating novels and short stories.  Their newest book, Brooklyn Hellfire, releases November 1st! Check out the links below to grab your copy today!

Brooklyn Hellfire  Brooklyn Hellfire: The Guardians of Brooklyn Series Book #3 - https://www.amazon.com/Brooklyn-Hellfire-Guardians-Book-ebook/dp/B0CBT4HBH8?ref_=ast_author_dp

You Can Also Check out Francis's Author Page here | 

https://www.amazon.com/author/fxholt

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01 Nov 2023Revamping The System | Jennifer Dwyer01:01:06

In this week's episode of Let’s Talk Dispatch, we're joined by an incredible guest who has made a remarkable transition from a 16-year career as a dispatcher to an exciting role as California P.O.S.T.'s Public Safety Dispatch Program Manager.

For those of you unfamiliar with P.O.S.T., it stands for Peace Officer Standards and Training, a vital institution established in 1959 by the California Legislature to set and maintain the highest standards for law enforcement. In 1968, the very first 911 call set the stage for the indispensable role of dispatchers, leading to their inclusion under the P.O.S.T. umbrella.

Our guest, Jennifer, shares her inspiring journey and experiences. You won't believe that when she began her career, her agency didn't even have a CAD (Computer-Aided Dispatch) system, and during thunderstorms, they had to use pencils to switch between systems to avoid electrical shocks. Jennifer's story is both fascinating and eye-opening.

Join us as we dive deep into Jennifer's incredible journey, learn about the fascinating world of public safety dispatch, and explore how innovation has transformed the field. You won't want to miss this enlightening and engaging conversation. 

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08 Nov 2023Chase the Curiosity | Ryan Dedmon & Cassie Sexton01:11:56

Guess who's back for this week's episode? We've got Ryan Dedmon and Cassie Sexton, two fantastic supporters of our platform at the Raspy Dispatcher. These dispatch pros discuss why conferences are a big deal and why you should attend them virtually or in person.

Plus, they've got some excellent advice for anyone considering sharing their ideas at these events. Because, hey, everyone's got something worth saying!

Conferences are where you network, learn, and bring your unique take to the table, and Ryan and Cassie are all about helping you do just that.

Ryan has also published an excellent article on this topic. Check it out here |

https://www.911training.net/post/submitting-to-present-at-a-conference-four-tips-to-help-you-stand-out

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15 Nov 2023Trumping Imposter Phenomenon | Madison Sebastian00:44:59

I have often said in dispatch years that I am a toddler. Well, my guest today is a baby, Madison Sebastian, who has been dispatching since February of 2023. They have come onto the show today to share their journey and discuss something we can relate to imposter syndrome.  Join us as we talk about the reality of the imposter phenomenon in dispatch, how we can do better with trophying our trauma as first responders, and empower all dispatchers no matter how long they have been doing the job because we need every single one of them. 

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22 Nov 2023Quality Data Over Quantity Data | Julie Keleher - Rapid SOS00:54:59

On this episode, we are joined by Julie Keleher, who boasts an extensive background in public safety, having served as both a 911 dispatcher and sworn reserve officer from 2008 to 2016. Transitioning to the private sector at Rapid SOS, Julie is now deeply involved in improving emergency response systems, particularly in CAD/RMS systems and 911 location technology. Join us for a comprehensive discussion as we delve into Rapid SOS's commitment to providing dispatchers with enhanced tools and information. Discover the intersection between public and private efforts in advancing emergency services, and gain insights into Julie's journey from the front lines to her current role behind the scenes. 

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29 Nov 2023Thin Blue Line Memorial Crafts | Jennifer Johnson00:58:36

Our guest is a seasoned dispatcher, clocking in 17 years in the field. We're diving deep into their expertise, covering topics like reclassification and the evolution of 911 over the years. But that's not all—get ready to be inspired by the incredible support they're providing to families of fallen officers and those affected by first responder suicides. This episode is all about their journey and the impactful ways they're making a difference beyond the dispatch desk.

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06 Dec 2023Engaging the Industry | Trae Maeder00:48:34

Trae Maeder joins us on this week's episode of Let's Talk Dispatch. With eight years of invaluable experience at the Florida Highway Patrol and currently serving at the Lee County Port Authority, Trae brings a wealth of knowledge and insight into the critical role of a dispatcher. Not just limited to the field, Trae's involvement with the Florida APCO as a board member and committee chair showcases their dedication to advancing emergency communications.

But that's not all – Trae's commitment extends further as an intern with the Denise Amber Lee Foundation, focusing on enhancing emergency response systems. As if that weren't enough, Trae is also an integral part of the Humanizing the Headset team.

Join us as we explore Trae's multifaceted journey, learn about the challenges and rewards of dispatch work, and gain insights into the various initiatives dedicated to improving emergency response systems. This is an episode you won't want to miss.

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13 Dec 2023Respect Everyone BUT love your dispatchers - Cody Irby Motorola Solutions00:54:19

Meet Cody Irby, a 4th generation police officer who has dedicated 13 impactful years to public safety. Starting as a police officer and evolving through various roles including corporal, communications supervisor, K9 unit member, detective, and records manager, Cody's journey spans a diverse array of experiences in the field.

But Cody's story goes beyond the traditional path. Today, they're on a vital mission, traversing the country to revolutionize public safety platforms and critical services. This mission holds deep personal significance for Cody, whose father tragically lost his life during a traffic stop in the line of duty.

Driven by this personal experience, Cody champions technological advancements in public safety as a means to enhance officer safety and ultimately save more lives. Join us as we delve into Cody's inspiring journey and their unwavering commitment to transforming the landscape of public safety through innovation and dedication.

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20 Dec 2023Dispatch Cousins | Deborah Green00:50:48

In this episode, we sit down with a retired public safety dispatcher Deborah Green whose journey spans military service and nearly three decades in law enforcement communications. Deborah and I started at the same agency, though some years apart, which makes us dispatch cousins, Ha. Join us as she shares her story, offering insights into the challenges, triumphs, and emotional weight of being the voice behind emergency calls. 

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27 Dec 2023Where to Connect and Happy Holidays!00:06:59

This week we are taking a break! But we did just want to thank you for your hard work during the holiday season and remind you of all the places you can connect with The Raspy Dispatcher. Make sure to check us out on all the socials and check out theraspydispatcher.com

Instagram | The Raspy Dispatcher
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We will see you all in 2024!

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03 Jan 2024Not Everyone is Horrible | Rochelle Esparza Dispatcher00:58:03

Today's guest, Rochelle Esparza, brings over a decade of experience in dispatch. Her roles as department training coordinator, supervisor, and union president showcase her dedication. Rochelle's drive to equip dispatchers for active shooter situations is deeply rooted in her grandfather's involvement during the Columbine shooting. Join us for an insightful conversation as we learn from Rochelle's wealth of experience and expertise

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10 Jan 2024Never Stop Learning | Nikki McGuire Dispatcher00:40:37

My guest today has been dispatching for longer than she has not been. Starting this career at 19 years old, this seasoned professional, Nikki McGuire, has a wonderful perspective on the changes she has witnessed in this field over the years. Time sure does fly when you're having a good time, and we talk all about it in this episode.

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24 Jan 2024Combat Complacency | Kim Fuller Dispatcher00:53:21

Join me in welcoming our guest, Kim, who brings 19 years of invaluable experience in law enforcement dispatch to our episode today. Formerly holding the esteemed position of Chief Communications Officer, Kim humbly describes herself as a 'knower of much and master of none.'

In this engaging episode, we explore Kim's rich journey through the realms of dispatch, tapping into her extensive experience and unique insights. From tactical dispatching to leadership roles and the complexities of balancing family life, Kim's narrative paints a vivid picture of the multifaceted world of emergency services.

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17 Jan 2024Just Being Awesome | Cammie Haney Dispatch Director00:59:01

Joining us today is an exceptional guest Cammie Haney with over 17.5 years of hands-on experience in dispatching within a small rural center. Beyond her extensive dispatch tenure, she's spent 14 years as a training officer, nurturing the next generation of dispatch professionals. Notably, she's also served as the coordinator of a local multi-agency peer support team and a member of Oregon's APCO wellness committee for the last 1.5 years. Join us as we tackle this career and her ability of just being awesome. 


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14 Feb 2024One Last Call | Guest Patricia Aaron - Retired Dispatch Supervisor00:33:12

Today, my guest has been dispatching for 28 years, currently holding the position of communications supervisor. When you tune in for this episode, they will be officially retired! Congratulations on your retirement, Patricia, and thank you for 28 years of service to your community. We appreciate you sharing your journey with us on Let's Talk Dispatch.


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21 Feb 2024Never Feel Helpless Again | Renee Monestero- Dispatcher01:01:45

In this episode, we sit down with a seasoned dispatcher and dedicated EMT with over three decades of combined experience. With 17 years in dispatch, 22 years in EMS, and 14 years of teaching, our guest brings a unique perspective to emergency services. Join us as we explore their journey, from handling high-pressure situations to educating future dispatchers and fire personnel in Wisconsin—another episode you won't want to miss.

Resources mentioned in the episode:

Trauma Behind the Badge
https://www.traumabehindthebadge.us 

Lighthouse Health and Wellness
https://www.lighthousehw.org

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01 Feb 2024Our Conference Experience | Be The Difference 202400:16:17

Conferences hold a unique charm, particularly those focused on emergency dispatchers. Our profession remains largely unfamiliar to many, yet a few times a year, hundreds of individuals eagerly travel by car or plane, driven by the sole purpose of connecting and learning from those who have faced challenging calls, gained valuable insights, discovered innovative approaches to age-old tasks, and are eager to share their knowledge with those on the front lines.

Recently, I had the privilege of participating in the second annual Be The Difference conference held in Knoxville, TN. This event, hosted by the Denise Amberlee Foundation and in collaboration with The Healthy Dispatcher, stands out as a poignant example of a tragic story evolving into an inspirational mission. I am genuinely grateful for the opportunity to attend, be a vendor, and play a role in this transformative gathering.

A special acknowledgment goes to the Denise Amberlee Foundation for consistently setting the standard in dispatcher training. The extended sessions, comprehensive workbooks provided to attendees, and the impactful supersessions collectively create an environment dedicated to education and making a real difference. It's heartening to see organizations like the Denise Amberlee Foundation leading the way in elevating the training standards for dispatchers.

www.deniseamberlee.org
www.thehealthydispatcher.com

Special thanks to our partners at Prepared for partnering with us to create content and resources for current and aspiring dispatchers. 

Visit Prepared at Prepared911.com

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07 Feb 2024Central Square Technologies | |Kevin Wattenbarger Director of Sales for 911 Call Handling00:55:02

Join us in this episode as we sit down with Kevin Wattenbarger, the Director of Sales for 911 call handling at CentralSquare Technologies. With over 25 years of experience in public safety and communications software, Kevin shares insights from his diverse background, including serving as a Deputy Sheriff of Wake County, NC, and his time in the U.S. Air Force in Combat Communications.

In this episode, we delve into the forefront of innovation within 911 call handling. With the evolution of technology, some 911 centers are now integrating video capabilities to enhance communication between callers and dispatchers. The aim is to provide clearer situational awareness, leading to more accurate and efficient responses. Despite the potential benefits, introducing such advancements raises questions and misconceptions.

Keven addresses common questions dispatchers and dispatch centers may have about adopting video technology. Tune in for an in-depth discussion on the challenges and promises of integrating video capabilities into 911 call handling.

You can connect with Central Square Technologies here:

Website: https://www.centralsquare.com/
Twitter / X: https://twitter.com/CentralSqTech
LinkedIn: https://www.linkedin.com/company/centralsqtech/
Facebook: https://www.facebook.com/CentralSqTech/
Instagram: https://www.instagram.com/centralsquaretech/

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28 Feb 2024Cruising Down Disaster Ave | Jane Plympton01:10:53

Join us as we sit down with Jane Plympton, a dedicated dispatcher and trainer with over 12 years of experience in Police, Fire, and EMS services in Southeastern Montana.

We chat about handling emergencies in a rural setting and fostering a positive workplace culture. Jane shares invaluable insights gained from her extensive background, shedding light on the challenges and triumphs of the profession.

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06 Mar 2024Selling Tickets to the Circus | Robbie McCormick01:05:13

In the latest installment of Let's Talk Dispatch, I have the pleasure of conversing with Robbie McCormick, Deputy Director of Administration, whose illustrious career spans over 15 years of dedicated service. With extensive experience in various settings, ranging from large agencies to small, rural communities and bustling metropolises, Robbie brings a wealth of wisdom and insight to the table. Join us as we delve into their invaluable expertise and glean insights into their refined approach to the job.

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20 Mar 2024Dispatch Olympics | Jeremie Meyer01:05:13

Join us on Let's Talk Dispatch as we chat with Jeremie, a seasoned public safety leader with over 32 years of experience. From their role as a registered Public Safety Leader (RPL) to nearly two decades of instructing with APCO as an instructor, Jeremie's journey is nothing short of inspiring. Tune in as we explore Jeremie's remarkable career highlights and glean insights from their wealth of experience in emergency response.

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27 Mar 2024Grab A Snack | RJ Sosna - Dispatch Supervisor00:58:36

In this episode of Let's Talk Dispatch, our guest brings a wealth of experience to the table. With 23 years in dispatching and currently serving as a shift supervisor, they've seen it all. But what sets them apart is their 31 years of public safety experience, starting as a volunteer firefighter at just 16. Join us as we dive into their journey, from the early days on the front lines to the crucial role of dispatch operations. Tune in for valuable insights and lessons learned from a lifetime dedicated to keeping communities safe.

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03 Apr 2024NENA Enhanced PSAP Registry and Census | Stacy Miller and Katie Decker00:58:47

In this episode of Let's Talk Dispatch we're bringing you a special 2-for-1 deal courtesy of NENA, the 911 association! Join us as we sit down with Katie, EPRC PSAP Program Manager, and Stacy, EPRC Commercial Program Manager, who together boast over 40 years of experience in PSAPs. They're here to share insights from their journey and introduce an exciting new service created by NENA, designed to empower everyday dispatchers. And trust us, it's a game-changer—I can vouch for it firsthand! Tune in to discover how this innovative tool is revolutionizing emergency response.

Check out more about the EPRC  Here

Email at | 911eprc@nena.org

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10 Apr 2024The Traveling Dispatcher | Jennifer Marshall00:53:13


In today's episode, we have a fascinating conversation with Jennifer Marshall, who brings over 12 years of experience in dispatching across various emergency services—police, fire, and medical. But what sets Jennifer apart is her recent transition into a unique realm of dispatching: traveling dispatching. 

Join us as Jennifer shares her journey, shedding light on the lesser-known aspects of this dynamic field. From the highs to the lows, Jennifer opens up about the realities of travel dispatching, offering insights into its challenges and rewards. 

Don't miss out on this insightful discussion with Jennifer Marshall!

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24 Apr 2024Prepared 911 Technology | Sondra Wesley00:38:45

In this episode of Let's Talk Dispatch, we're joined by Sondra Wesley who works with our partners at Prepared. With over 30 years of invaluable experience in public safety, Sondra shares her remarkable journey and insights gained along the way. Together, we delve into the cutting-edge technology that Prepared is bringing to our communication centers, revolutionizing the way we handle emergencies. 

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01 May 2024The Healthy Dispatcher | Kris Inman00:51:26

Today on Let's Talk Dispatch the raspy dispatcher meets the Healthy Dispatcher's own Kris Inman! Kris brings over 28 years of experience to the table and has moved on from their role in dispatch to the director of Program Development at The Healthy Dispatcher.  Join us as we talk about their journey in dispatch, how important taking care of ourselves in this demanding line or work is, as well as some tools to add to your tool belt. 

To learn more about the healthy dispatch make sure to follow them on social media @thehealthydispatcher and visit them at thehealthydispatcher.com.

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08 May 2024Beyond the Storm | Rachel Murdock00:47:00

We sit down with Rachel Murdock, a former FBI forensic interviewer turned founder of Beyond the Storm, a company dedicated to guiding trauma survivors and first responders through their healing journey.

Rachel's career has been nothing short of remarkable. With years of experience at the FBI, she honed her skills as a forensic interviewer, delving into the depths of human experience to uncover truths and provide support to those in need. Now, she's taken her expertise to new heights by founding a company that offers trauma-informed, evidence-based mental health counseling, free from judgment and stigma.

Join us as Rachel shares her insights, experiences, and the lessons she's learned along the way. From her time at the FBI to her current endeavors in mental health advocacy, Rachel's journey is both inspiring and illuminating.

Tune in to discover how Rachel is making a profound impact in the lives of trauma survivors, first responders, and countless others, and learn how her approach to healing through trauma is changing the conversation around mental health.

Below is where you can connect with Rachel and the resources we mention in the show.

Forensic Consulting and Training - https://rachelmurdock.podia.com/

Linked In - https://www.linkedin.com/in/rachelnmurdock?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Beyond the Storm Behavioral Health - FB: https://www.facebook.com/profile.php?id=61557603728527

Insta: https://www.instagram.com/beyondthestormkc?igsh=Mmc0czh3NzhubTdn&utm_source=qr -

Website - www.beyondthestormkc.com

First Responder Behavioral Health Network (FRBN) - https://www.facebook.com/profile.php?id=61557774963724 

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15 May 2024Tethered at the Hip | Joint Episode with 911 Delta - Tethered 4 Life Podcast00:54:05

Is there an echo in here? Oh no, that's just my guests, Kacey and Anna, hosts of the 911 Delta - Tethered 4 Life Podcast, joining me for a joint episode. Tune in while we discuss each other's journeys and learn more about their podcast.

Make sure to give them a follow on Instagram @911deltatethered4life

And tune in to their awesome podcast on Apple and Spotify or wherever you listen to podcast. 

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22 May 2024A Conversation About Diversity, Equity, & Inclusion | Guest R. Tyrone Kelsey00:54:17

Change is hard for anyone, but especially for 911 dispatchers. In this episode, we delve into the challenges of change and much more with Tyrone Kelsey, a subject matter expert in implicit bias, racial diversity, and inclusion. Tyrone creates and delivers innovative curriculums on these topics and serves as 911 Training Institute lead consultant, helping agencies optimize team performance, relationships, and morale. Tune in to gain insights from his extensive experience and expertise.

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29 May 2024100th Episode Celebration01:31:50

Let’s Talk Dispatch celebrated its 100th episode with a live stream packed with surprise guests and giveaways! If you joined us live, thank you! If you missed it, here's an edited version of our live-streamed episode. A huge shoutout to my incredible guests: Dominique Mathis from Hello911 LLC, Cassie Sexton from Mindbase, and Ryan Dedmon from the 911 Training Institute. Thank you all for your love and support—we couldn’t have made it to episode 100 without you!

Hello 911 LLC
https://www.hello-911.com/

911 Training Institute 
https://www.911training.net/

Mindbase
https://getmindbase.com/

Make sure to check out my guests awesome sites!

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and 
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05 Jun 2024Turning Feelings into a Response | Brandi Powell00:50:37

In this episode, we are joined by a seasoned Consultant and Trainer with 15 years of experience as a dispatcher, trainer, and system administrator in emergency services.

We dive into the critical topic of Holistic Wellness and explore the need for designated Chaplains in dispatch. 

Our guest shares their invaluable insights and experiences, shedding light on the importance of comprehensive support for dispatchers. 

Tune in to discover more about how these elements can enhance the well-being and effectiveness of emergency service professionals.

You can connect with Brandi and her services at 
emergempowered.com

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Prepared at Prepard911.com
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