IREM: From the Front Lines (Institute of Real Estate Management)

Bob Assoian, CPM, and EVP of NAI Hiffman discusses opportunities, challenges, and best practices for companies growing their business operations.

Find knowledge for the dynamic world of real estate management at irem.org.

IREM staff discuss the upcoming Advocacy Impact Day where they will tackle issues impacting the real estate management industry, and how to meet with federal legislators to advocate for meaningful change.

Find knowledge for the dynamic world of real estate management at irem.org.

Keith Stewart, Chief Growth Officer of K4Connect shares proptech trends in housing for older adults and seniors as the demand for technology to support healthy and happy living grows in this increasingly tech-savvy population.

Find knowledge for the dynamic world of real estate management at irem.org.

Erin Hopkins, PhD and Associate Professor of Property Management at Virginia Tech uncovers motivations and perceptions around green building initiatives with specific focus on the IREM Certified Sustainable Property (CSP) certification. 

Find knowledge for the dynamic world of real estate management at irem.org.

Stacy Holden, Industry Principal, AppFolio shares talent management insights from the recently released Property Manager Hiring and Retention Report and discusses how technology can support a culture of well-being and keep employees more satisfied.

Find knowledge for the dynamic world of real estate management at irem.org.

Water events can cause major property damage. Hear Uri Sokolov, CEO and Co-Founder of Watrix, discuss how AI can offer early detection of leaks, notify property staff, and prevent loss. 

Find knowledge for the dynamic world of real estate management at irem.org.

Jeri Frank, CEO of Stratafolio shares best practices, tips, and commons pitfalls to watch out for when doing CAM reconciliations. 

Find knowledge for the dynamic world of real estate management at irem.org.

Drew Foulkes of Mesa by Sidewalk Labs (now part of Google), discusses new plug-and-play energy optimization technology for reducing tenant temperature complaints and increasing energy cost savings for Class B and C commercial buildings. 

Find knowledge for the dynamic world of real estate management at irem.org.

Ofo Ezeugwu, CEO and Founder of Whose Your Landlord shares how in-depth resident feedback can be turned into actionable operational insights that improve a property’s brand and success factors. 

Find knowledge for the dynamic world of real estate management at irem.org.

Rowland Hobbs, CEO and co-Founder of Stake discusses the benefits of applying a customer loyalty mindset to the property management industry in order to drive resident satisfaction and retention and improve overall property performance.  Programming note: From the Front Lines will continue in the Fall with Season 3 - stay tuned!

Find knowledge for the dynamic world of real estate management at irem.org.

B-Line CEO Aaron Short shares how it took a global pandemic for tech to boom in the real estate field and ways in which this Proptech can enhance several areas of the tenant experience.

Find knowledge for the dynamic world of real estate management at irem.org.

Tenant screening is a complicated process. Sipho Simela, CEO and Founder of My Matrix Rent discusses how a unique scoring model can facilitate not just a more efficient screening process, but a more inclusive one.

Find knowledge for the dynamic world of real estate management at irem.org.

Brett Heising, Accessibility Champion, previews his upcoming Global Summit session on achieving true accessibility at your buildings and in your workplace culture.

Find knowledge for the dynamic world of real estate management at irem.org.

Kim Becking, change and leadership expert, previews her upcoming Global Summit session in a discussion on how to maintain a momentum mindset, set boundaries, and manage stress. 

Find knowledge for the dynamic world of real estate management at irem.org.

Charles Kellom, Sr. Director, Diversity, Equity, & Inclusion at IREM, shares three best practices that organizations can use to keep DEI at their forefront. Find out about the noteworthy DEI initiatives happening at IREM, both now and in the works for the future of the Institute.

Find knowledge for the dynamic world of real estate management at irem.org.

Ted Thurn, Sr. Director of Government Affairs and Amadi McPherson, Government Affairs Liaison at IREM discuss the recent midterm elections and preview next year’s Advocacy Impact Day. 

Find knowledge for the dynamic world of real estate management at irem.org.

Jessica Warrior, CPM and Director of Property Management at Granite Properties shares how to cultivate the natural gifts found in both ourselves and our teams. 

Find knowledge for the dynamic world of real estate management at irem.org.

IREM CEO/EVP Linda Caradine-Poinsett, PhD, MJ, MBA sits down with 2023 IREM President Renee Savage, CPM, CCIM, who shares her vision for advancing IREM’s strategic plan and discusses the year ahead.

Find knowledge for the dynamic world of real estate management at irem.org.

Jose Giraldo from Zeitview talks about remote-controlled aerial vehicles, more commonly known as drones, and how they’re making everything from marketing to property inspections more dynamic and efficient, providing greater insight into a property’s operations. 

Find knowledge for the dynamic world of real estate management at irem.org.

 What’s happening in single family home management? Hear Alexandra Goldthwaite, CPM from HomeRiver Group give an update on the latest trends with this asset type, including current renter preferences and management challenges. 

Find knowledge for the dynamic world of real estate management at irem.org.

IREM CEO/EVP Linda Caradine-Poinsett, PhD, MJ, MBA talks to Kent Elliott, Principal of RETS Associates, an executive search firm focused on the real estate industry, about the current state of hiring and retention in real estate management.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Ted Thurn, Sr. Director of Government Affairs at IREM, talks to Kevin Logue, CPM®, and David Barrett, CPM®, ARM®, chair and vice chair of the Advocacy Committee, about the key issues that IREM members discussed with lawmakers and their staff at Advocacy Impact Day in Washington, D.C., in March. 

Find knowledge for the dynamic world of real estate management at irem.org.

We talk to Molly Simpson, Manager, Green Financing Business with Fannie Mae Multifamily, about their effort to collect and analyze energy and water consumption data for multifamily properties, as well as their Green Financing options. To take the survey, go to multifamily.fanniemae.com/financing-options/specialty-financing/green-financing/2023-multifamily-energy-water-survey.

Find knowledge for the dynamic world of real estate management at irem.org.

Jae Roe, CPM®, ACoM® from SOVA Real Estate Solutions shares insights into optimizing ancillary income, including new sources of ancillary income and best practices for maximizing revenue.  Read more about ancillary income after the episode in JPM.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Dan Simpkins from Dwellwell about how predictive maintenance can transform residential maintenance operations into a planned and proactive process and give property managers better insights into property performance.

Find knowledge for the dynamic world of real estate management at irem.org.

Tyler Christiansen from Funnel Leasing shares how customer relationship management (CRM) software can advance marketing and leasing goals by delivering an exceptional renter experience, creating efficiencies for management and leasing teams in the process. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Taylor Hou from APM Help about solving pain points with your property management and accounting software. 

Find knowledge for the dynamic world of real estate management at irem.org.

IREM Foundation Director Rebecca O’Brien talks to Greg Ericksen from Jackson Control about why ESG matters for investment real estate. Jackson Control is the IREM Foundation sponsor of the Jackson Control Sustainability Awards.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, IREM Manager of Member Engagement Brett Voeltz, CPM® talks to Jatonne Trianna, RPA®, Senior Real Estate Manager with CBRE, Inc., AMO®, about property management as a career path.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, IREM CEO/EVP Linda Caradine-Poinsett, PhD, MJ, MBA talks to Suzi Craig, VP of Workplace Mental Health with Mental Health America, about what organizations, leaders, and managers can do to support good mental health in the workplace.

To access the screening tools referenced in this episode, visit screening.mhanational.org/screening-tools. 

Find knowledge for the dynamic world of real estate management at irem.org.

Kyle Scheele is known for his crazy ideas – from a cardboard Viking ship and a centaur bike to viral videos and a children’s book. He’s also worked with companies like KFC and Urban Outfitters, and he’s speaking at the 2023 IREM Global Summit in Toronto.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Brian Thayer from IREM Industry Partner AvidXchange about the impact of automation on property management staff, including how to manage the change brought about by technology to create success stories for your teams.

Find knowledge for the dynamic world of real estate management at irem.org.

Brandi Herdzina, CPM® joins us to discuss rediscovering balance in life at a time when extreme messages are at the forefront and steadiness is particularly difficult to find. Brandi’s speaking at the 2023 IREM Global Summit in Toronto.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Rikki Hemsley, CPM®, ARM®, CAM, VP of Learning and Talent Development for Wasatch Property Management, talks about the latest trends in training and development for real estate managers and their teams.

Find knowledge for the dynamic world of real estate management at irem.org.

Greg Olerich from IREM Industry Partner PropertyManagerAssistant.com discusses how virtual assistants can relieve staffing bottlenecks, boost productivity, and increase profits.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Karen Burns from Fyma joins us to talk about using your existing security, or CCTV, cameras to get real-time occupancy, footfall, and many other insights that help real estate managers maximize leased space and lower operating expenses. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Rebecca O’Brien, Associate Executive Director of the IREM Foundation, and Ted Thurn, Senior Director, Government Affairs with IREM about the Advocacy Impact Day + ESG Summit February 27-28 in Washington, D.C. Register now.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Kerri Davis from Fortress discusses sustaining growth in your management business through the effective deployment of proptech. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Craig Gosselin from BlueStreak about IoT, or Internet of Things, solutions for commercial real estate.  Episode transcript

Find knowledge for the dynamic world of real estate management at irem.org.

Welcome to a special episode of From the Front Lines, where we bring you an insightful conversation between Libby Ekre, CPM, 2024 IREM President, and Renee Savage, CPM, CCIM, IREM's Immediate Past President. Join us as Renee interviews Libby, who shares her experiences, insights, and visions for the future. Tune in and discover the dynamic exchange between two leaders shaping the past, present, and future of our organization. Episode transcript

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, David Franklin from IREM Industry Partner Yardi discusses how to streamline purchasing and payables through automation. Episode transcript

Find knowledge for the dynamic world of real estate management at irem.org.

We hear from Dr. Erin Hopkins, Associate Professor of Property Management in the College of Liberal Arts and Human Sciences at Virginia Tech, and Dr. Dustin Read, Professor and Director of the Master of Real Estate Development Program at Clemson University, recipients of grants from the IREM Foundation J.T. Aveni Center for Research.   Episode transcript

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we hear from Dan Grant, Senior Vice President, Business Development, with OMNIA Partners about optimizing property purchasing to improve NOI.   Episode transcript

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Rebecca O’Brien, CFRE, Associate Executive Director of the IREM Foundation, and Ted Thurn, IREM’s Senior Director, Government Affairs, about the Advocacy Impact Day (AID) + ESG Summit, held in Washington D.C. February 27 and 28.     Episode transcript

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Brett Voeltz, CPM®, IREM’s manager of member engagement, will talk to three of IREM’s student members—Kaitlin Novak, Thomas Letke, and Rihan Ballari. They’ll share what drew them to the profession and talk about their experiences as students in real estate management programs. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Stacy Holden with IREM Industry Partner AppFolio discusses practical uses of AI in property management.

Find knowledge for the dynamic world of real estate management at irem.org.

In this special bonus episode of From the Front Lines, we talk to RaN'ae Bacon, CPM®, ARM®, and Maria Richardson. RaN’ae served as a Diversity and Inclusion Succession Initiative, or DISI, Mentor to Maria, who’s a DISI Leader.

Find knowledge for the dynamic world of real estate management at irem.org.

Amanda Boyd with Link Logistics joins us in this episode to talk about managing final mile industrial properties.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode we talk with Mina Starziak Hawk, who's speaking at the 2024 IREM Global Summit in Indianapolis in October. Mina's a home renovation expert, real estate agent, co-founder and owner of Two Chicks and a Hammer and star of HGTV hit series, Good Bones. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talked to Mary Donovan with ndp | analytics about trends and property insurance costs, including where rates are rising and what's being done to contain them. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Vik Venkatraman with Blueprint Events about Blueprint 2024 in Las Vegas, including who’s speaking and what to expect from this real estate and technology event.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to James Hannah with Parity about remote HVAC optimization in multifamily, condo, and co-op communities. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk about the latest in proptech with Maria Aiello, veteran real estate tech leader and proptech enthusiast, and Kimberly Vasseur, ARM®, with FCA Bonaventure. 

Find knowledge for the dynamic world of real estate management at irem.org.

Trevor Smith with Ecosystem joins us in this episode to talk about managing large retrofits in occupied buildings.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to George Barriere with FirstService Residential, AMO® and Michael Spurr with ADS-TEC Energy about the ultra-fast EV chargers at the Marina Palms Yacht Club & Residences, a 470-unit condominium complex in North Miami Beach, Florida.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Adam Baker from Schooley Mitchell joins us to talk about containing telecom expenses, including ways to reduce current costs and how to avoid future costs. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this special bonus episode, we welcome Principal Deputy Assistant Secretary Richard J. Monocchio from the Office of Public and Indian Housing in the U.S. Department of Housing and Urban Development to discuss the Housing Choice Voucher Program and property manager participation.

For more information on participating in the HCV Program and to access property management resources, visit hud.gov. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode of From the Front Lines, IREM Program Director Maureen Powers talks to Greg Ericksen from Jackson Control about the 2024 Jackson Control Sustainability Awards. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Brian Thayer from IREM Industry Partner AvidXchange talks about real estate management payment trends.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode of From the Front Lines, IREM Foundation Program Director Maureen Powers talks to Dr. Dustin Read about his research on Renters’ Perceptions of Residential Property Management.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, Ted Thurn and Hillary Vrba from the IREM Advocacy team recap the election and its impacts on the real estate management industry.

To learn more about how you can advocate for issues important to real estate management, and to sign up for Advocacy Impact Day, go to irem.org/advocacy.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, IREM Manager of Member Engagement, Brett Voeltz, CPM®, talks to 2024 IREM Excellence REME Award winner, Joseph Rubay, CPM®, ARM®, and his partner, Winnie Tran, CPM®, about their experience starting their own real estate management company. 

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode of From the Front Lines, Dr. Erin Hopkins discusses her research on how Koru Basic Mindfulness curriculum can support property managers. The research was a project funded by an IREM Foundation grant from the J.T. Aveni
Center for Research.

Find knowledge for the dynamic world of real estate management at irem.org.

In this episode, we talk to Michael Graham, head of the EMPOWER Project, a U.S. Department of Energy-funded program that helps property owners and managers with their EV charging projects. To learn more about the EMPOWER project, visit workplacecharging.com. 

Find knowledge for the dynamic world of real estate management at irem.org.

Ted Thurn, Director of Government Affairs for IREM, discusses Phases 1 and 2 of the federal coronavirus relief packages

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Ted Thurn, Director of Government Affairs for IREM, explains the CARES Act and its impacts on commercial real estate.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Chip Watts, CPM®, CCIM and Mindy Gronbeck, CPM®, CSM, CSX  converse about conventional and unconventional methods for managing rent abatement requests.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Dr. Debbie Phillips, CPM® shares tips for keeping your team engaged in the remote work environment.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time. 

Find knowledge for the dynamic world of real estate management at irem.org.

Cammie Allie, CPM®, ARM® talks about taking your showings and move-ins virtual.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Barry Blanton, CPM® shares how to deliver exceptional customer service during these trying times.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time. 

Find knowledge for the dynamic world of real estate management at irem.org.

Michael Perlmuter, CEO and General Counsel of Sill Company, explains business interruption insurance provisions and the likelihood they’ll be enacted upon.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Ralph Amicucci, Esq., CPM® explains the force majeure lease provision and how it may impact managers’ rights to collect rent.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Shannon Alter, CPM of Leaders Exceed talks about maintaining trust with staff and stakeholders through authentic leadership.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Dawn Carpenter, CPM® and Eileen Wirth, CPM® dive into the impacts of the CARES Act to both commercial and workforce housing properties.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Ben Kollmeyer, MPH and Certified Industrial Hygienist at FACS, explains how to keep tenants, residents, and staff safe through cleaning, hygiene, and masking.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Donna Brighton, Chief Ideas Officer of Brighton Leadership Group, shares her advice for staying productive as we adjust to a new normal.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Ted Thurn, Director of Government Affairs for IREM, breaks down the latest government relief package, and provides guidance for those who’ve already applied for a loan.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Pam Monroe, CPM® and Vice President of Property Management at National Church Residences shares her experience working with senior housing properties, including handling onsite cases of COVID-19.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Leo Turley, CEO of H Two National, addresses necessary updates to your organization’s standard operating procedures in light of the recent pandemic.

Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Shannon Lawless and Jonathan Mahoney, attorneys at Ryan Swanson law firm, converse about legal obligations and potential areas of liability when dealing with a case of COVID.

Find knowledge for the dynamic world of real estate management at irem.org.

Dave Domres, CPM® and Vice President of Physicians Realty Trust shares insights and special considerations for managing medical office buildings during this time.

Find knowledge for the dynamic world of real estate management at irem.org.

Kelly Charles-Collins, Esq., MBA and CEO of HR Legally Speaking examines biases, their impacts, and the potential influences of the recent pandemic.

Find knowledge for the dynamic world of real estate management at irem.org.

Sheila Matuscak of Coeo Space discusses best practices for reopening commercial buildings from partitioning to working in shifts.

Find knowledge for the dynamic world of real estate management at irem.org.

Stacy Holden of Appfolio shares results of a large-scale survey of multifamily managers, addressing topics from handling delinquent rents to taking steps to combat the virus.

Find knowledge for the dynamic world of real estate management at irem.org.

Randy Airst of Exceedant discusses merit-based negotiation, objective criteria, BATNA, and more for negotiating commercial and retail leases during this time of uncertainty.

Find knowledge for the dynamic world of real estate management at irem.org.

CPMs Alan Yeung, Xia Chen, and Jianong Su discuss reopening in Shanghai, Wuhan, and Beijing, respectively, after the COVID pandemic in China.

Find knowledge for the dynamic world of real estate management at irem.org.

Nathan Miller of Rentec Direct discusses how multifamily managers have modified operations due to the pandemic and shares statistics on rent payments since the pandemic began.

Find knowledge for the dynamic world of real estate management at irem.org.

Deb Newell, MPM® and Sidney Ingelson, CPM® share the current state of the single family home rental market and discuss changes in operations due to the pandemic.

Find knowledge for the dynamic world of real estate management at irem.org.

Wade Conlan of the ASHRAE Epidemic Task Force discusses best practices around HVAC operations including air filtration, potential supply chain issues, and best practices for reopening.

Find knowledge for the dynamic world of real estate management at irem.org.

James Scott of the MIT Real Estate Innovation Lab describes various types of touchless access systems, their benefits and potential downsides, and how they can be used most effectively.

Find knowledge for the dynamic world of real estate management at irem.org.

Ted Thurn, Director of Government Affairs at IREM, breaks down the recent eviction moratorium order, an extension of the CARES Act.

Find knowledge for the dynamic world of real estate management at irem.org.

Barret Newberry, CEO of Leasera shares innovative resident retention strategies for today’s market, where resident retention programs are critical.

Find knowledge for the dynamic world of real estate management at irem.org.

Wendy Mann, CEO of CREW Network, shares findings from a recent benchmarking study measuring the progress of women and diversity in the commercial real estate industry.

Find knowledge for the dynamic world of real estate management at irem.org.

Kaci Hancock, CPM, ACoM shares creative ways retail and mixed-use tenants and managers are repurposing space

Find knowledge for the dynamic world of real estate management at irem.org.

Adam Care of HSB discusses how sensor technology can monitor risk and prevent loss at properties from events such as water damage or refrigeration loss.

Find knowledge for the dynamic world of real estate management at irem.org.

Residential cooking fires are on the rise as families live, work, and learn at home. Kelli Esposito of Auto-Out shares an innovative way to increase safety and prevent loss due to fires.

Find knowledge for the dynamic world of real estate management at irem.org.

Ted Thurn, Director of Government Affairs for IREM, discusses the latest federal coronavirus relief package 

Find knowledge for the dynamic world of real estate management at irem.org.

Dave Garland and Ash Zandieh of Second Century Ventures discuss proptech that has blossomed due to the pandemic and what to expect regarding emerging technology going forward

Find knowledge for the dynamic world of real estate management at irem.org.

Shannon Longino, CPM and First Vice President-Asset Management of Truist Community Capital, LLC talks about the impacts of COVID on the public housing realm and best practices during this difficult time 

Find knowledge for the dynamic world of real estate management at irem.org.

Kylash Ramesh, Management Analyst at the NIH, discusses the phases of the asset life cycle and technology to optimize each stage 

Find knowledge for the dynamic world of real estate management at irem.org.