HVAC Success Secrets: Revealed (Evan Hoffman)
Explorez tous les épisodes de HVAC Success Secrets: Revealed
| Date | Titre | Durée | |
|---|---|---|---|
| 17 Nov 2021 | E:49 - Brandon Stowe - Building A Multi-State HVAC Business | 01:12:32 | |
Brandon Stowe has been in the HVAC industry for his entire life, starting out working with his Grandfather as a kid cleaning condensers. The ride hasn’t always been easy for Brandon. Learning from his past mistakes in business, he is charting an aggressive and existing new path forward. Today, he is the owner of CrackJack Home Services, a multi-state company that has aggressive growth plans for the future. Going to have a wide variety of topics, from mergers and acquisitions to sales, to bootstrapping new companies. What happened to HVAC Sales Matrix? How to build resiliency? Is there a way to manage business growth? What fad or trend do you hope comes back? What are the pillars you’ve put in place in your business? And more! Find Brandon : On The Web: https://crackerjackhomeservices.com/ Via Facebook: https://www.facebook.com/realstowe
Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 21 Jul 2021 | E: 34 - Greg Fox - The Greyhound Bus To California! | 01:15:52 | |
Greg Fox is the owner of Fox Family Heating and Air, a family-owned and operated business based out of Rancho Cordova and serving the Sacramento Valley area. Along with his wife Melissa, they have built a world-class business by being fast, honest, and friendly with a unique knack for being heavily involved with both the customer experience and the business operations. Fun fact: they have a YouTube channel with over 30,000 subscribers! Plus, when he moved to California he has $10 in his pocket and no job. Going to be s great story! Pour one (or three), sit back, and enjoy! How do you balance running a business for profit while also treating people right? How do you give decision-making authority to employees? How do you work with your wife in your business? What is the process like to start a business? What should I know before adding another product line to my business? Why and how to start a YouTube channel. What website or app has completely changed your life for better or for worse? What is the best tool to use for editing photos? Hint: see out link below! What do mentally tough people do? Want to know about the Greyhound Bus? Check out our after hours!
Find Greg: On the Web: https://www.FoxFamilyHVAC.com On Facebook: Canva Link: https://www.canva.com/join/vcd-fwf-rnq Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Digital Marketing: https://www.onpurposemedia.ca/hvac-digital-marketing | |||
| 01 Dec 2021 | E: 51 - Heather Bargender - Getting The Most Out Of Your Financials In Your HVAC Business | 00:59:50 | |
Heather Bargender has worn many hats in her time. She helped a steel company go from $17M to $64M before navigating a sale. Had a brief stint in the residential building market. Started her own accounting business working with the trades. Before finally taking a role as the CFO at Sky Heating, AC, Plumbing & Electrical. During that time, she recognized what most trade-based businesses don’t understand: that accurate financials and efficiency lead to better management of a business, which ultimately leads to greater profit. She has a ‘hold my beer’ mentality when given an obstacle or barrier that she needs to overcome and just goes for it. Very much a giver of value to the trades, with a passion for helping others, the show will undoubtedly come value-packed with golden nuggets. In this episode, we chat about: What things should I look at in my business in terms of finances? How do you price yourself the right way? How do you measure efficiencies? How did you learn to increase capacity? What's your favourite room in your house and why? Is there a way to forecast and prepare for price increases? What financial considerations are they before adding on another service? Find Heather : On The Web: www.skyheating.com Via Facebook: www.facebook.com/hbargender Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 10 Nov 2021 | E: 48 - Lori Tschol - From Burgers to Bangles to Heating & Air! A True Journey In Entrepreneurship | 01:07:10 | |
Lori Tschohl is no stranger to owning a business. She started with a McDonald’s franchise that did $10M/year, decided she wanted to retire so she sold it but then got bored of travelling so she bought not one but TWO Pandora franchises, decided she didn’t want to travel to those locations as much, so she then decided to start an HVAC company in her local area. (Run-on sentence, I know). Their HVAC business started out as solely commercial work, and after 5 years they made the move to add on residential. They are now doing about $1.5M/year in just residential after 2 short years. Lori sits on the advisory board for Service Nation Alliance, is a member of LadyTitans, and is a member of the Women in HVACR. She is an ambassador for women in the trade and is constantly mentoring women in the HVAC industry. Normally a wine drinker, she said she would get into the whiskey with us today. Better get yourself a bottle, too! How do you find the things to work on your business? How do you approach customer service? Is there a way to handle negative clients? If humanity was put on trial by an advanced race of aliens, how would you defend humanity and argue for its continued existence? What have you learned from traveling and how does it relate to business? How do you lead and mentor women in the trades? How do you recruit people into your business? Is employee ride-along worth it? Should I do an annual succession planning seminar? Find Lori: Via Email: lori@eaglepipemechanical.com Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 24 Nov 2021 | E: 50 - Russel Furr - Big City Numbers In A Small Market! How Delivering Massive Value Has Lead To Business Success | 01:12:17 | |
It took Russel Furr 19 years of being in the industry before he started his own business. And it was borne out of frustration! See, his market isn’t that big; only 18,000 people… and he noticed a glaring gap: most, if not all, of the companies there lacked customer service first as a priority. So, Culpeper Home Services was born, a modern plumbing company that focuses on the customer experience above all else. Fast forward 3 years, and he is on pace to finish 2021 with over $3M in revenue. Since its inception, Russell has also added HVAC and electrical divisions. Pour one and enjoy! Why start a business with customer service first as a priority? What was it like being a tech-turned-owner? What is the most important thing to know when starting a business? What is the most physically painful thing you’ve ever experienced? How do you forecast hiring employees? How do you become more efficient? Is there a way to add more services to your business? Are there any obstacles you need to overcome?
On The Web: https://www.CulpeperHomeServices.com On Facebook: https://www.facebook.com/Russell.furr122980 Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 14 Jul 2021 | E: 33 - Evan & Thad : How To Take Full Advantage Of The Summer To Create Off Season Success In Your HVAC Business | 00:36:48 | |
In today’s show, Evan and Thaddeus ask the question: how you can ride the summer success into the slow season? Well, now you know! We break down: How do you maximize every service call? Is there a good way to capture information? What is the last book you read, and what was the lesson? What’s something horrible that everyone should try at least once? What are the best SOP’s to create? Is there a good way to make decisions? And more! Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Digital marketing: https://www.onpurposemedia.ca/hvac-digital-marketing | |||
| 27 Oct 2021 | E: 46 - Britney Weaver - Growing Your Home Service Business With Your Front End Staff | 00:57:32 | |
Britney Weaver got her start in the HVAC world about a decade ago as a dispatcher. From there, she grew into a role as the lead maintenance coordinator and eventually became the General Manager at Lead Nina - an HVAC Sales Training company. Having been on the other side of the desk, her passion is in helping owners and technicians grow their business from a foundational point of view. Fun fact: she has 6 kids! With a different perspective than many, it will undoubtedly be a fun conversation. Pour yourself your favourite drink and watch! What did you do to create a business for your old clients? Find Britney : On The Web: https://www.LeadNinjaSystem.com Via Email: britney@leadninjasystem.com On Facebook: https://facebook.com/britney.woodrow Links to Gene Slade episode Listen on Spotify: https://open.spotify.com/episode/4cXSK2PceZH2WeX6h87dtK?si=5df6414c89b54549 Watch on YouTube: https://www.youtube.com/watch?v=M8hiSC0uCoQ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 03 Nov 2021 | E: 47 - Trent Booth - Start, Stop, Keep & Vulnerable Leadership | 01:17:18 | |
Today’s show marks our one-year anniversary (ish) of the show! I say -ish because we didn’t even have a show name other than “hey let’s drink whiskey and shoot the shit with people live on Facebook”. And here we are… 1 crazy year later! Rather than hear us gush about how much we love y’all, we decided to one of our very first guests, Trent Booth!
TikTok: @thebenttruth Email: Trentbooth@gmail.com
Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Digital marketing: https://www.onpurposemedia.ca/hvac-digital-marketing | |||
| 09 Sep 2021 | E: 40 - Amanda Triolo Go Grasshopper Heating and Cooling - Forward Is A Way Of Life! | 00:54:31 | |
Forward Is A Way Of Life. That is the motto for Amanda Triolo over at Grasshopper Heating and Cooling. It wasn’t always that way. In fact, when she took over the business it was a commercial install-only company with 3 employees. Then the spring of 2020 happened and she had to pivot her business or face the real reality of not having a business. Today, they are a team of over 17 people, went through a complete rebranding process, focus entirely on residential, and have hit an astounding 984% growth rate. Talk about a rocket ship 🚀🚀 How to rebrand an HVAC company What does “forward is a way of life” mean? How do you maximize every service call? How to provide better customer service. What’s expensive but totally worth it? What is it like to be a successful woman in a male-dominated industry? What should men know about having a woman in a leadership role? What is the Eisenhower Matrix and how does it work in a business? What are the biggest struggles you have as a business? Find Amanda: On the Web: https://www.gograsshopper.com Via Email: amanda@gograsshopper.com Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 01 Sep 2021 | E: 39 - Anthony Perera Air Pros USA - How To Build A Brand, Not A Business | 00:44:44 | |
Anthony Perera is no stranger to business success. Having started and sold three companies in three different niches prior to starting Air Pros, he knows a thing or two about radically scaling a business. That is why in just 4 years he’s taken Air Pros USA to a $50M per year company with no plans on stopping (soon, with a recent acquisition, will be $100M (!) per year), and was recently named the #1 Fastest Growing Company in South Florida. He has also been named as an honoree in the 2021 South Florida Business Journal’s 40 Under 40 Awards. Anthony has a strong belief that it is easier to build a brand than it is to build a business. One of many topics that we will be getting into. Be sure to have your pen, paper and favorite beverage (or three) ready. How to avoid analysis paralysis. How easy is it to build a brand? How can I have success in an HVAC business? What is romanticized in modern culture but shouldn’t be? What is the difference between debt-equity and private equity? What is the biggest mistake made in acquiring a business? What does it take to have success? And more! Find Anthony: On the Web: https://www.airprosusa.com Via Email: anthony.perera@airprosusa.com
Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 25 Aug 2021 | E: 38 - Greg McAfee w/ McAfee Air - How To Grow And Build An HVAC Business | 00:57:01 | |
31 years ago Greg McAfee started his business with $274 and a truck. Today, McAfee Heating and Air is a multi-million dollar company and is now one of the top HVAC companies in the midwest. He is also the best-selling author of “Build And Grow Your HVAC Business” and a regular contributor to both DucTales Magazine and the HVACR Business Magazine. He is a master at creating a winning company culture, as his business has been named as one of the “Best Places To Work” in his town of Dayton, Ohio. A dedicated entrepreneur who also coaches other HVAC business owners, he has the experience and has dealt with almost every possible situation that can come up. Pour one and enjoy!
How do you become well known within your market? How do you brand a business? How do you innovate in your business? What is the biggest mistake you’ve ever made? What does the future of HVAC look like? Is there a way to reduce emissions on my furnace? What keeps you going when things are bad? And more! Find Greg: On the Web: https://www.gregmcafee.com/ Via Email: Greg@mcair.com
Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 18 Aug 2021 | E: 37- Sam Wakefield w/ Close It Now - How To Overcome The Fear Of Rejection | 01:05:09 | |
With close to two decades in the HVAC industry, Sam Wakefield has seen it all. Starting out as an attic rat and working on an install crew, he quickly learned he wanted to be on the other side of the table: selling the jobs versus installing them. As many of us feel, he was gripped with fear, doubt, and anxiety of someone rejecting him and telling him no. He invested in himself and changed his mindset to change his circumstances. Now, he fully understands why customers get heated by sales pitches. It took breaking down the process and creating his own sales system. He has personally sold millions in equipment, winning multiple sales awards, and teaching businesses both big and small to sell millions for themselves. Join us as Sam breaks down his “Close It Now” sales system.
What is the best investment to make? How do I get buy-in from my team for training? What are some questions to ask during the sales process? The 3-step sales process to sell on every appointment! What’s the weirdest thing about modern life that people just accept as normal? What was the worst date that you’ve ever been on? How do you get a prospect to answer your questions? How do I overcome the ‘I want to think about it’ objection?
And more!
Find Sam:
On the Web: https://close-it-now.com/high-performance-coaching On the Web: https://closeitnow.net/ Via Email: sam@closeitnow.net On Facebook: https://www.facebook.com/groups/closeitnow
Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca Contact them today for HVAC Digital marketing | |||
| 11 Aug 2021 | E: 36 - Tall Paul Redman w/ Contractor Commerce - Benefits Of Adding An Ecomm Store To My HVAC Business | 01:00:55 | |
Tall Paul has been around the HVAC industry for well over a decade. Starting out as a territory rep for Lennox, he moved through various roles while fine-tuning his craft. Today, he is the co-host of To The Point Home Service Podcast; and is the VP of Sales with Contractor Commerce, which is an easy-to-use eCommerce platform for contractors. Having interviewed top leaders in the home services industry, along with his knowledge of marketing for home service businesses, this episode will be sure to hit on one of the two biggest stressors facing business today: marketing. See you at 2 pm MDT. The best dad joke ever! How to take your HVAC business online? What’s the best way to implement an online store for a growing HVAC company? And what are the problems you can run into? How do I sell full HVAC systems online? How do I still create a brand experience when everyone is selling online? How can I give more information to a consumer about an HVAC system? What’s the weirdest conversation you’ve eavesdropped on? Uhhh, Paul asks us about, well, us. How has your upbringing influenced your life? Find Paul: On the Web: https://www.contractorcommerce.com On Facebook: https://www.facebook.com/paul.redman.9237 Email: predman@contractorcommerce.com Phone/Text: 303-217-0859
Presented By On Purpose Media: https://www.onpurposemedia.ca Contact us today for HVAC Digital marketing | |||
| 28 Jul 2021 | E: 35 - Travis Smith w/ Sky Heating, AC, Plumbing & Electrical - Lessons From Failure & Paving A Path To Success | 01:05:49 | |
Travis Smith is the second-generation owner of Sky Heating, AC, Electrical, and Plumbing, based out of Portland, Oregon. His journey started out with Sky Heating being predominantly (85%) focused on the new construction side of the business, but along the way, they completely changed their model and removed new construction altogether. An interesting move that I am sure will be a topic on the show. Another topic? How to successfully add in additional lines, such as plumbing and electrical. Forever a master of mindset and leadership, today’s show won’t disappoint. Oh yeah, he also owns Oregon Ductless Heroes. So, two businesses, two brands, one roof. How to take an HVAC business from new construction to residential service? Can you use QR codes on TV? When should I add on additional services to my HVAC business? How do I grow a plumbing division? How do I grow an electrical division? What SOPs should I create for my HVAC business? How do you market your HVAC business? How do I define an ROI in marketing? What is the top zip code for marketing? What do you think you do better than 90% of people? What KPI’s do you track? And how do you track them? What is your biggest failure?
Find Travis: On the Web: https://www.skyheating.com
Presented By On Purpose Media: https://www.onpurposemedia.ca Contact us today for HVAC Digital marketing | |||
| 15 Sep 2021 | E: 41 - Brian Cohen - What You Need To Know To Sell Your HVAC Business | 00:59:26 | |
Brian Cohen is the lead Business Strategist with SF&P Advisors. They are a full-service business valuation, accounting, research, financial analysis and success strategy firm dedicated to mergers and acquisitions in the HVAC and plumbing space. That was a mouthful, but here’s what you need to know: the sale of your business is one of the biggest decisions you are going to make. Wouldn’t it be nice to know if you are getting fair value for your hard-earned work? But how do you do that? What if you want to acquire a business, what do you look for? That and more! How can you prepare for the tax code changes? Why are so many businesses being sold right now? What is the most important thing to know when selling a business? Why are sellers more financially educated more now than before? How important are service contracts in the valuation of a business?
On The Web: https://www.sfpadvisors.com Via Email: Brian@sfpadvisors.com Call Him! 954-226-3409 Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 22 Sep 2021 | E:42 - Jonathan Bannister w/ Cornerstone Marketing Solutions - How To Create Winning Video Content For HVAC Businesses | 00:35:05 | |
Jonathan Bannister is the founder and CEO of Cornerstone Marketing Solutions, a top-tier full-stack marketing company that specializes in the HVAC (and home services) industry. Coming with over 8 years of experience, he's on the cutting edge of some new breakthroughs to help home services companies rapidly grow their marketing dominance. Pour one and take some notes! Why should you hire a specialized marketing company? What are some new ways people can generate clients with marketing? What percent of businesses will execute video marketing? Is video marketing like branding? Should I hire a videographer for my video content? How do I get my tech to create video content? Can you impersonate anyone famous? And more! Find Jonathan: On The Web: https://thecsms.com/
Presented By On Purpose Media: https://www.onpurposemedia.ca Contact us today for HVAC Digital marketing | |||
| 29 Sep 2021 | E: 43 - Stacy Fore w/ Triple Play Home Services - Changing Lives One Day At A Time! | 01:07:17 | |
Have you ever thought “should I start my business over again?” And if you have, how do you do it? Well, that thought happened to Stacy Fore. See, they had built their business with a bad culture to start and the only way to fix it was to scale their business back down to the basics. Strip it all away. From there, they implemented a series of changes and rebuilt their business with the right pillars in place. The biggest pillar? Culture. Excited to dive in to hear their story and to share their journey on their way to their best years ever. Tune in! How do you work with your spouse in the same business? What was the biggest mistake you made in growing your business? What is your philosophy on management? What is Lady Titans? How can you get better at listening? How do you create a winning culture? What are your company values? How do you deal with recovery and addictions in business? How do you network with the groups online? How do you market an HVAC business? Find Stacy : On The Web: https://www.calltripleplay.com Via Facebook: https://www.facebook.com/stacy.fore.5
Presented By On Purpose Media: https://www.onpurposemedia.ca Contact us today for HVAC Digital marketing | |||
| 14 Oct 2021 | E: 44 - Jeff Packard w/ One Stop Heating & Cooling - Loving Your People | 00:50:49 | |
Jeff Packard is the owner of One Stop Heating & Air, a Utah-based company, that is on pace to complete 2021 with total revenues of $3.5 million. Not too shabby for having started his business in 2018 with just him and a truck. Today, he has over 15 employees. It hasn’t always been an easy road for him to get to where he’s at and is eternally grateful and fortunate to be where he is at today. He has a love of people, and his superpower in growing his business is being able to connect with his customers. How can you become a better leader? How to measure success. What do you invest in for marketing as an HVAC company? How did you create your brand? What's the last book you gave up on and stopped reading? How do you balance being in the field and being in the office? How do you create long-term clients? What training should I do for my team? If you could do one thing to make your life easier, what would it be? How do you deal with stress? And more! Find Jeff : On The Web: https://www.OneStopUtah.com/ Via Email: jeff@onestoputah.com Presented By On Purpose Media: https://www.onpurposemedia.ca Contact us today for HVAC Digital marketing | |||
| 08 Dec 2021 | E:52 - Jason Walker aka J-Dub - The Master Of Hustle | 01:16:04 | |
Jason Walker has a true story of working his way to the top. Starting out as a warehouse shop cleaner, he’s also had the roles of a Duct Cleaner, Install helper, Parts Manager and Comfort Advisor. In his first year in sales, he sold $2.2 million, and every year after sold over $3 million per year. His biggest shift came when he stepped out from under the rock and shared his gift with the HVAC industry. He is the host of the podcast HVAC Masters of the Hustle, and the owner of HVAC Masters of the Hustle Sales Training. Through his platforms, he gets to share what’s possible when you have the right mindset, training, processes and procedures. Grab your notepad, buy a bottle (or three) for your sales team and tune in today at 2 pm mountain! How do you stay relevant? How do you overcome naysayers who are always negative to your success? How do you move yourself forward? What are some of your biggest failures? How do you do more with your time? If you could lock someone up and throw away the key, would you and if so, who would that be? Is there a way that we can build each other up? What do you have coming up in 2022? How do you overcome the fear of sales? Find Jason: On The Web: https://hvacmastersofthehustle.com/ Via Phone: 916-778-7389 Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or | |||
| 15 Dec 2021 | E: 53 - A Year In Review w/ Thaddeus & Evan | 00:42:01 | |
This week we break down a year's worth of fantastic episodes! With so many great nuggets throughout the year, it was hard to pick out just a few so this episode wasn't 3 hours long! However, I think we did a pretty good job of picking out some of the most tangible tips, that when implemented, can make a big impact on your business in 2022. Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 03 Mar 2022 | E:62 - Joe O'Grady The Service Profit Success Group - How To Increase Your Home Service Business Profits | 00:50:14 | |
This week, we are joined by Joe O’Grady AKA Director of Awesomeness and the co-founder of The Service Profit Group. Prior to that, Joe got his start as an Inside Sales Manager at a Florida-based home services company, Clockwork Home Services. It was there that he learned how to train almost everyone, from owners to techs and everyone in between. Having leveled up to a Director of Operations role at a $7 million per year HVAC and plumbing business, he recognized his true calling in teaching and empowering others. At The Service Profit Group, they help HVAC, plumbing, and electrical contractors who are in the home services space increase their bottom line - on average increasing profits by 8 to 14%. Go get your popcorn and your favorite drink as this should be a fun episode! How can EOS (Entrepreneurs Operating System) help my business? How do you understand what your core values are? Why is it hard to figure out your core values? How do you plan an exit strategy for your business? How can you sell more memberships? What should you spend on marketing as an HVAC business? What Key Training Indicators (KTI) should I look at? What is broke/fix it syndrome, and how do you overcome it? What is the quickest way for you to lose respect for someone? What are the trends in HVAC? How to avoid racing to the bottom? How do I show them the numbers in my business? And more! Find Joe : On The Web: https://members.theserviceprofitgroup.com/starter-toolkit/ On The Web: https://calendly.com/thespg/consult Via Email: joe@theserviceprofitgroup.com Facebook: https://www.facebook.com/joe.ogrady.79 Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca | |||
| 27 Jan 2022 | E:57 - Kevin Le - Building Your Brand Using HVAC Video Marketing Ninja Kevin Le | 01:04:17 | |
In this week's show, we welcome video specialist Kevin Le to the show. Kevin is a content creator, videographer, photographer, husband and dad. His specialty? Working with clients to fulfill their vision, bringing their brands to life via the power of video. His Video Launch Stack method helps businesses reach and engage more customers without the hassle of trying to come up with ideas for content. We're going deep on video marketing and branding in this show. So grab your bevy’s as we discuss… How did you get into making videos? What is a video business card? What is the hook, line and sinker method? What is an ideal customer avatar? Is there a way to great a years worth of content in 2 days? Why is video so important? Can I record video even though I suck on camera? What is something people do today that they won’t do in 50 years? How do you stop making excuses? How are you teaching techs and owners to create content for themselves? And more! Find Kevin Facebook: facebook.com/imkevinlecreator On The Web: imkevinle.com Via Email: hello@imkevinle.com To download Kevin’s Step By Step Video Launch Stack guide go to: VideoLaunchStack.com
Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca | |||
| 06 Jan 2022 | E: 54 - Ellen Rohr - Building Your HVAC Business Financial Road Map with Ellen Rohr | 00:53:48 | |
We’re back and kicking off the year with Ellen Rohr. Fun fact: she was employee #1 at Benjamin Franklin Plumbing (and also One Hour Heating), growing with the company all the way into the role of President, helping steer their growth to over 47 franchises within 2.5 years! From there, she moved into a coaching role with Nexstar, helping with the financial management of tradespeople and their businesses. Her knack? Building simple and powerful financial systems to help businesses get out of debt and better structure their finances. How is the current focus? Growing Zoom Drains, a new drain and sewer company, across the US (and into Canada, too!). Kick-off the year right with a bottle of your favourite! How Nearly Sinking Their Family Business Was The Catalyst To Everything They've Built Since! Find Ellen : On The Web: https://ellenrohr.com/ On The Web: https://zoomdrainfranchise.com/ Via Email: ellen.rohr@zoomdrain.com Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 21 Oct 2021 | E: 45 - Jerry Rollins - How To Create More Booked Jobs for your HVAC Business with Jerry Rollins | 00:59:18 | |
After spending 10 years in the restaurant industry, Jerry Rollins got into sales with a window, siding, roofing and door company. Honing his craft there, he took his skills over to HVAC sales full-time. After 6 years of being a top salesperson there, he decided to get into sales training full-time. In addition, he is the host of ToolShed, a training show for the skilled trades, and is centered around a total giveback to the industry. Excited to dive in and chat sales, training and even Schedule Engine (he’s the Director of Training and Development). Come have a beverage with us! How do you plan your life? How do you have a good team meeting? What law would you get rid of? How to hire and interview? How to finish the year strong? Is there a way to get more online booking? Find Jerry : On The Web: https://www.scheduleengine.com Via Email: jrollins@scheduleengine.com Facebook Group: https://www.facebook.com/groups/setoolshed On YouTube: https://www.youtube.com/channel/UCM1XNmb_8RGwIKZj5jNE92w/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 12 Jan 2022 | E: 55 - Everett Lippel w/Supply Smart - Automation and Sales Mastery | 01:06:36 | |
In this week’s show, we welcome Everett Lippel as our guest. Everett started in the industry 13 years ago in the sales department, working his way up to a General Sales Manager position. Currently, he is the National Sales Director for Supply Smart on top of being a product consultant/ambassador for Sera. We imagine we will talk about sales, but we will also dive into automation. More importantly, tho, as we automate more, how can we keep the ‘human element’ at the forefront of what we do? That and more, so pour your favorite vintage and tune in! Is there a way to do ethical sales? What fires you up? How do you take on a business partner the right way? What is the most interesting class you've ever taken? What is a Clifton Strengths Assessment, and how does it apply to business? What is holding people back from executing on ideas? How do I make quick decisions? Do you make decisions with core values? How do you lead a team? What is one thing you can do to better serve your people? Find Everett : On The Web: www.supplysmart.com On The Web: www.sera.tech Via Email: elippel@supplysmart.com Via Email: everett@sera.tech Call: 908-875-6138 Join Our Group: https://www.facebook.com/groups/hvacrevealed
For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 19 Jan 2022 | E: 56 Josh Kelly w/ Grow with Clover - Catapulting Your Business To The Next Level! | 01:02:27 | |
Parker and Sons is a 9-figure per year business, and at the helm of their growth is none other than Josh Kelly. He was responsible for taking their business from around $7 million to over $196 million in 15 years. He is now the COO and co-founder Clover, a top-tiered consulting and marketing firm based out of Phoenix. Helping over 50 companies grow from 7 Figures to 8 Figures and over a dozen grom from 8 Figures to 9 FIGURES!! Marketing? Sales? Operations? Growth? All topics we will get into. Bring a notepad for this one.
If you could change the length of each day to make it perfect for you, how many hours would it be? Find Josh : On The Web: https://growwithclover.com/ Instagram: https://www.instagram.com/grow_with_clover/ Facebook: https://www.facebook.com/growwithclover Via Email: josh@growwithclover.com or laura@growwithclover.com
Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 02 Feb 2022 | E: 58 - Winning and Keeping Trust of Customers with Travis Ringe of ProSkill Services | 00:49:59 | |
This week, we are excited to have Travis Ringe on the show. A 12-year veteran in the industry, he’s also the co-founder of Proskill Services with his brother Tyler. From plumbing to HVAC services to water treatment, they are indeed the leading multi-service company in Arizona! Sit back, relax, and have your favorite drink by your side as you don’t want to miss this episode! What was it like starting a company during a recession? How do you build value with online pricing? How do you create winning Google Reviews? What is the best review process? What is the most selfish thing you do that you're okay with? What is the most selfish thing you do that you're okay with? What is the process of selling a business? Is there a way to get more done with less? And more! Find Travis : Via Email: travis.r@proskillservices.com Facebook: https://www.facebook.com/groups/2410076959107415/ Join Our Group: https://www.facebook.com/groups/hvacrevealed
| |||
| 09 Feb 2022 | E: 59 - Tersh Blisset w/ Service Business Mastery - Why You Need To Start A Local Podcast To Build Your Authority | 00:37:25 | |
We’re bringing back Tersh Blissett! He's the owner of Service Emperor and also the co-host of the Service Business Mastery podcast Shop Small SAV. Rather than talk business, we’re going to talk podcasting. But not the standard podcast that you think of; a local podcast to your area and why doing one can bring value to the people in your marketing. In addition, how it can have a drastic impact on your SEO along with brand visibility. Enjoy! How to start a local podcast? What type of podcast equipment do I need? How to find podcast guests? How do you edit a podcast? Is there anything I should do after I record a podcast? Where do I post my podcast? Find Tersh: On The Web: https://www.serviceemperor.com On The Web: https://www.servicebusinessmastery.com Facebook: https://www.facebook.com/tersh.blissett Join Their Facebook Group: https://www.facebook.com/groups/servicebusinessmasterypodcast Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 Sponsored By Sera Systems https://www.sera.tech | |||
| 16 Feb 2022 | E: 60 - Kathy Nielsen - How to Improve your HVAC Business Operations | 00:58:05 | |
This week, we are joined by the Chicken Lady herself, Kathy Nielsen! She's the owner and consultant of Operations Excellence LLC. After a successful manufacturing and imports career, she became involved in the HVAC industry, where she embarked on a journey from CSR to office manager to GM. Her stint in managing a plumbing company is where she discovered her passion for educating and coaching business owners. Kathy’s passion is for operations, an often overlooked aspect of a business. At Operations Excellence, she teaches business owners and contractors how to increase revenue, improve efficiency and customer satisfaction, and build up leaders. Sit back, relax, and grab your favorite drink! How do you shift from a tech to an owner? How do you hire the right people? What motivates people? Is there a way to have better customer service? Should I record my team's phone calls? Are there certain words I can use to get more booked calls? The three reasons why people don’t do something… How can I manage my personal schedule better? What is one situation that, when you look back on, you should have just did it? Can you dress your way to success? What does your office environment look like and how can it impact your customer experience? And more! Find Kathy : On The Web: https://www.chickenladyspeaks.com On The Web: https://www.kathynielsenspeaks.com/services/leading-the-trades/ On The Web: https://www.kathynielsenspeaks.com/services/boot-camp/ Facebook: https://www.facebook.com/operations.excellence.llc Via Email: ErinH@ChickenLadySpeaks.com (that’s her assistant!) Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 Sponsored By Sera Systems https://www.sera.tech | |||
| 23 Feb 2022 | E: 61 - Billy Stevens Sera Systems - How Can Technology Help Simplify Business Operations | 01:13:58 | |
This week, we are joined by none other than Billy Stevens! He is the founder of Sera Systems and the CEO of BillyGo. He began his career with Berkeys, an HVAC and plumbing company based in South Texas. Having repositioned their brand to better situate themselves in the market, he noticed another key obstacle in their growth: chaos in the office. Enter in Sera, a software that helps to simplify business operations AND improve your bottom line to help businesses grow. That and more. So get your popcorn and drinks, you will want to listen to this one! How can you find a positive out of a bad situation? What is the biggest thing you can learn about being a business owner? What is your biggest setback as a business owner? How do you sell more memberships? How can you make money with memberships? What do you wish you had spent more time doing when you were younger? How do you measure efficiency as an organization? Find Billy : On The Web: www.sera.tech Via Email: billy@sera.tech Facebook: https://www.facebook.com/SeraSystems
Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 23 Mar 2022 | E: 64 - Dennis Yu w/ Blitz Metrics - How To Expand Your Digital Marketing Expertise | 01:03:45 | |
This week, we are joined by Dennis Yu. If you haven't heard of Dennis, you might have heard about his Dollar A Day Strategy. He started his foray into marketing when he was 15 years old, selling a website with no clue on how to build it. Today, he is the CEO of BlitzMetrics, and over his career has worked with some of the top brands, including Golden State Warriors, Nike, and Rosetta Stone. Dennis' personal mission is mainly focused on mentorship, so he turned his enthusiasm for digital marketing into training to help produce jobs for aspiring digital marketers, with a goal to create 1 million jobs. He's even been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, Fox News, CNN, CBS Evening News and co-authored “Facebook Nation” – a textbook taught in over 700 colleges and universities. The backstory from Yahoo Engineer to Education and Training How to best work with your digital marketing as an HVAC business? Is my marketing company ripping me off? What is the one question you should ask your agency? How would you spend $1,000 to give the most happiness to the most number of people possible? What the heck is the dollar-a-day strategy anyways? How can I get more calls for my HVAC business? And more! Find Dennis : On The Web: https://blitzmetrics.com/ On The Web: https://dennis-yu.com/ Via Email: dennis@blitzmetrics.com Facebook: https://www.facebook.com/dennisyu & https://www.facebook.com/getfound Linkedin: https://www.linkedin.com/in/dennisyu/ Twitter: https://twitter.com/dennisyu Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 Sponsored By Sera Systems https://www.sera.tech | |||
| 16 Mar 2022 | E: 63 - Jody Underhill w/ Rapid Hire - How To Recruit Top Talent For Your Home Services Business | 00:51:23 | |
Jody Underhill has been around the digital marketing world for quite some time and has worked with some of the biggest names in the industry (like Russel Brunson, Josh Nelson and Frank Kern). He has also worked with some of the top home services companies, too (like A1 Garage door aka Tommy Mello). Instead of talking about digital marketing, we are going to talk about hiring top talent into your business. Jody is the founder of Rapid Hire, a top recruiting firm that utilizes new-age digital marketing - and a proven system - to bring A-Players to the team. Tune in to learn more about how you can stop worrying about the “I can’t find help” scenario, and start focusing on growing your business. What was the journey from Marketing - Recruiting What is the difference between passive and active recruiting? What do you do to increase the speed of your recruiting? How has the market we’re in created more of a demand for active recruiting? Thoughts on group interviews? Do you encourage clients to ride alongs? What questions do you ask in the prequalification process? Does this process work for every roll within companies or is it exclusive for green techs? What is the difference between recruiting and hiring? What ad copy and photos have gained the most traction and attention How many apps lead to a hire? And more! Find Jody: On The Web: https://www.RapidHirePro.com Via Email: jody@rapidhirepro.com Facebook: https://www.facebook.com/jodyunderhill Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 07 Jul 2021 | E: 32 - Al Levi 2021.07.07 | 00:53:51 | |
| 24 Aug 2022 | E: 82 - Victor Rancour w/Absolute Airflow and Service Rocket - How To Have Absolute Success In The HVAC Industry | 00:58:21 | |
This week, Victor Rancour returns to the podcast! For those of you who don’t know Victor, he is the owner of Absolute Airflow and the CEO and founder of Service Rocket. His rise in the industry from a top repair man to sales and service manager to owner has been incredible. He took Absolute Airflow from scratch to over $20 million in revenue in 24 months and is now one of the top HVAC companies in California! He co-founded Service Rocket, which helps business owners and their teams grow and improve in order for their businesses to achieve their goals! This episode is going to be FUN! Get your drinks and join the conversation! What are the one or two things people should be looking at in their business from an efficiency standpoint? What checks and balances do you have in place financially today that have changed your business from where it was last year? When you started to make changes when you started to “trim the fat” so to speak, how did you get buy-in from your team? What are some of the forecasting markers you’re looking at for hiring great people? How can we as an industry come together more? What are some lessons you’ve learned from bad partnerships? Who does Victor want to become? What sort of advice would you give someone struggling with determining their core values? Find Victor : On The Web: https://www.absoluteairflow.com/ On The Web: https://www.servicerocketnetwork.com/ Facebook: https://www.facebook.com/victor.rancour Facebook: https://www.facebook.com/absoluteairflowoc/ Facebook: https://www.facebook.com/RocketPodcastWithVictorRancour Instagram: https://instagram.com/victor_rancour Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing Reach out to us at info@onpurposemedia.ca or 888-428-0662 Sponsored By Sera Systems https://www.sera.tech | |||
| 31 Aug 2022 | E: 83- Dan Antonelli w/ KickCharge Creative-How To Kickcharge Your Branding For Your Business | 01:18:22 | |
We are glad to have Dan Antonelli back on the podcast this week! For those who do not know Dan, he is the President and Creative Director of KickCharge Creative, based in Warren County, NJ. His passion for brand building and logo design goes all the way back to when he was hand-lettering trucks at 15 years old. He took that same passion and brought KickCharge Creative to life, a full-service, award-winning advertising agency that’s setting the standard for marketing small and mid-sized businesses in everything from branding, vehicle advertising, and print collateral to web design and digital strategy. Aside from working wonders at KickCharge, he is also releasing a new book called “Branded Not Blanded.” Want to know what this book is all about? Join in our conversation to find out more! Let’s end August with another episode that will get your creative juices flowing! When is the right time to rebrand? Why would an owner rename their company and what does that process look like? What does the quote “a camel is a horse designed by a committee” from your book mean and how does it relate to branding? How can you build trust and get buy-in with your clients when it comes to decisions that they may not agree with? What is the psychographics of someone looking to rebrand? What is the idea of disruption in branding, and how can you leverage disruption to build a better brand? Who is your favorite client to work with; start-ups or established? What does the culture look like at KickCharge and how did you develop it? On The Web: https://www.kickcharge.com E-mail: dan@kickcharge.com Facebook: https://www.facebook.com/KickChargeCreative Instagram: https://www.instagram.com/kickchargecreative/ Linkedin: https://www.linkedin.com/company/kickcharge-creative/ Linkedin: https://www.linkedin.com/in/danantonelli/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca Sponsored By Sera Systems https://www.sera.tech | |||
| 30 Mar 2022 | E: 65 - Michael Torbay w/ Torbay Partners - How to Create Successful Creative Strategies with | 01:18:57 | |
In this week’s episode, we are joined by Michael Torbay. He started his career as a musician and a jingle-writer. Today, he is the creative director of Torbay Partners and a Partner Wizard of Ads, where they abandon the traditional ad agency model and introduce the Wizard of Ads Partner model. This model states that their benefit to the client is in how well the project delivers results, not the amount of hours they spent on the project itself. Michael’s unique approach of creating copies for clients is a thing of beauty; he makes sure that the copies that he is formulating can be turned into a lyric because lyrical copies are easy to remember, even when it is spoken. Time to turn on your creative juices as we are in for a fun episode! Sit back, relax, and grab your drink! How to never talk about money again? What should I stop doing when it comes to marketing? What is the one question I should stop asking immediately? How do I know what marketing is working? How should I track my advertising? How to a/b test my advertising? Should I do mass media advertising? How do I position my brand with mass media (radio, TV, billboard, etc) to make sure my message sticks? What's your story about breaking the law? How do you reverse engineer the buying process for your marketing campaigns? So, Groupon, hey? Are sales and marketing the same thing? How long does it take for a marketing campaign to work? And more! Find Michael : On The Web: michaeltorbay.com On The Web: http://torbaypartners.com/ Via Email: mick@torbaypartners.com & michaeltorbay@wizardofads.com Facebook: https://www.facebook.com/michaeltorbay Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 07 Sep 2022 | E: 84- Billy Stevens w/ Sera Systems-How To Use Technology To Your Business’s Advantage | 01:05:58 | |
Let’s start September with a familiar face, shall we? This week, we welcome back Billy Stevens to the podcast! Billy is the founder and CEO of SeraSystems and the CEO of BillyGo. SeraSystems provides immense contributions to making businesses profitable and operations more efficient. This is why it is important to use Sera to ensure the success of your business during the shoulder season. That is one topic we want to get into, and more! Join in on the conversion to ensure your business thrives in the shoulder season. Pour your favorite drink (or in Billy's case, ranch water)! If you’d like a free copy of the slides featured in this episode, text “slides” to (855)968-4116 and we’ll get those sent to you in seconds! Standard messaging rates may apply. What is JTE? What are some of the benefits of accurately tracking the time it takes to install a new unit? How can you use JTE to adjust your price book in real time? Is it possible to measure your business’ efficiency and what are the industry standards for that? Is there a level where that inefficiency in time is impeding the average ticket? What are the 4 KPIs that really move the financial meter, and why should you be paying attention to them as a business owner?
On The Web: www.sera.tech Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 06 Apr 2022 | E: 66 - Tom Howard w/ Lees Air Conditioning - Growing By Using Technology | 01:07:24 | |
This week, we are joined by Tom Howard. He is the current Vice President of Customer Experience at Service Titan and the owner of Lee’s Air, Plumbing, & Heating. He got his start at just 15 years old after a guy who fixed their refrigerator offered him a job. After that, he had a job in the finance industry and then went back to Lee’s to be their general manager and eventually became the owner. In his first year back, he almost doubled the company's revenue to $3 million. Now? They are into 8 figures in annual revenue. Switching to Service Titan was part of the catalyst for them, and sees his role as their VP of Customer Experience as an integral part of helping others be able to leverage the platform to have success. Another fun episode is heading your way so sit back, relax, and grab your favorite drink!
On The Web: https://www.servicetitan.com/home Via Email: thoward@servicetitan.com Facebook: https://www.facebook.com/ServiceTitan Facebook: https://www.facebook.com/LeesAirConditioning Linkedin: https://www.linkedin.com/in/thomas-howard-80567417 Find Us! Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 21 Sep 2022 | E: 86- Kevin Thornton w/ JB Warranties - How To Properly Utilize Warranties For Your Business | 00:59:08 | |
This week, we are excited to have Kevin Thornton on the podcast! For those who do not know Kevin, he is the current VP of Dealer Success at JB Warranties. Over his career, he has led revenue teams that have produced sales of over $1B in software and services. Most recently, Kevin has held senior executive positions in the Field Services industry with Service Fusion, Baytek, and ECI Software. His passion for field service and helping dealers thrive and succeed through digital adoption and better business management is second to none! If this is the first time you have heard of JB Warranties, they are the nation's leading provider of extended warranties to the HVAC and plumbing industries. Their online system provides contractors with the most comprehensive and easy-to-use extended service agreement solutions. Join our conversation to know more about warranties and how they can help your clients and your business as well! Why should you be more intentional in asking those “what if?” questions for your business? How can a business really embrace the changing world of tech and why is that important? Where can a technician find the information that will help them accomplish the mindset shift toward a manager/business owner mindset? If you were to give someone advice on how to be more kind, what would you say? Why was Sera the software that JB Warranties chose to support over other software? What are the implications if more than 20% of your business is new construction versus repairs or residential replacements? Find Kevin : On The Web: https://www.jbwarranties.com/ Via Email: kevin@jbwarranties.com Facebook: https://www.facebook.com/HVACWARRANTY Instagram: https://www.instagram.com/hvacwarranty/ Linkedin: https://www.linkedin.com/in/kevinthorntontx/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662 Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed | |||
| 28 Sep 2022 | E: 87- Stephanie Gorton w/ Energuy- How To Create Efficient and Professional Business Solutions | 01:14:42 | |
This week, we are happy to have Stephanie Gorton on the podcast! For those of you who don’t know Stephanie, she is the current VP at The Energuy Inc. She is a 5-year veteran in the industry and her start at Energuy is a unique one; she was an Energuy customer and randomly applied to one of their job postings! If you do not know Energuy, they are the number one HVAC contractor solutions partner in California. Their goal is to make home performance contractor businesses successful. They partner with HVAC, plumbing, electrical, solar, and home improvement contractors to provide high-quality energy ratings, permit services, and rebate administration. They are also committed to making the world a greener place through energy efficiency ratings and home upgrade programs. Let’s end September with another episode full of fun and learning nuggets! What advice do you have for contractors when they’re dealing with competition in their area? Why do you use the HVAC Revealed podcast as mandatory team member training? How do you incorporate the “why” of your team members and executives into the business and how does it impact company culture? What does the one-on-one conversation look like when you’re trying to find a team member’s higher “why”? How do you go about saying no to potential clients that do not fit? Are you willing to let go of a top-selling team member if they’re cancerous to the company culture and why? Find Stephanie : On The Web: https://www.energuy.com/ Facebook: https://www.facebook.com/theenerguy/ Instagram: https://www.instagram.com/energuyinc/ E-mail: sales@energuy.com Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 05 Oct 2022 | E: 88 Ryan Blackburn & Robert Smith w/ Prestige Contact Group - How To Gain A Prestige Advantage On Your Competition | 01:13:37 | |
FOURSOME ALERT! What a way to kick off the month of October with our 2nd-ever 2-guest episode! This week, we are excited to have Ryan Blackburn and Robert Smith of the Prestige Contact Group on the show! Robert is the CEO and the co-founder while Ryan is the director of business development and the co-founder as well. They created Prestige Contact Group as a result of their experience with other vendors in this industry. Their vision for Prestige was born out of that experience and the recognition that white glove service, centered on customer experience, simply doesn’t exist for home service companies that are looking for help in growing and scaling their business. Prestige is the quintessential concierge contact center that specializes in creating powerful pre-qualified appointments for your team to close sales and provide services to each of your customers. The Prestige Advantage is a system designed exclusively to intentionally build successful and meaningful customer relationships which creates sales and loyalty. Prestige is about more than appointments; they purposefully connect in a special way to inspire your customers to want to meet with your technicians for your services. Start the month with new learnings that you can apply to yourself and to your business! Get your drinks as we are in for a treat! How can you set yourself apart from competitors before the phone even rings? How is customer service the new battlefront of marketing? What is a creative voicemail and how can your business benefit from that? What should a voicemail sound like after-hours? Why would you want to put in place automation and how would those bolster your marketing? What is the ideal process for a company to have, internally or outsourced, that is going to add the most value for customers? What’s the return there? What are some of the KPIs to determine if the Prestige Contact Group team is performing well? Find Ryan : On The Web: www.prestigecontactgroup.com On The Web: https://meetings.hubspot.com/rblackburn1 Facebook: https://www.facebook.com/prestigecontactgroup/ Linkedin: www.linkedin.com/in/ryanwblackburn Via Email: rblackburn@prestigecontactgroup.com
Presented By On Purpose Media: https://www.onpurposemedia.ca Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed | |||
| 13 Apr 2022 | E: 67 - Cassie Pound w/ Quality Heating, Cooling & Plumbing - Nothing Is Stronger Then Family, Even In Your HVAC Business | 00:43:18 | |
This week, we are joined by Cassie Pound. She is the current Vice President of Quality Heating, Cooling & Plumbing, based in Glenpool, OK. She’s an 8-year veteran in the HVAC industry; her background always stayed true to HR, sales, and people management and had managerial experience in the retail industry. When she got married in 2013, she decided to pursue other opportunities and entered the HVAC industry with her husband a year later. Since this is a family-owned business, they understand the importance of having efficient and high-quality HVAC systems for the families that they serve in their community. Having this mindset is important because it adds a personal touch to the service they give to their beloved clients. Tune in! At what point did you do your rebrand? How do you distinguish yourself from your competition? How can you create an unmatched culture? How do you get buy-in from your team for company outings? Why it's necessary to meet with each member of my team individually? Her biggest challenges in business How do I set up a call center? How do you generate business during the slow time? And more! Find Cassie: On The Web: https://quality-hc.com/ Via Email: cassie@quality-hc.com Facebook: https://www.facebook.com/QualityHeatingCoolingPlumbing Facebook: https://www.facebook.com/mrscasslb Linkedin: https://www.linkedin.com/in/cassiepound/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca | |||
| 12 Oct 2022 | E: 89 Billy Stevens & Chris Meseke w/ Sera Systems - How To Use Efficiency As A Catalyst To Your Business’ Success | 01:14:18 | |
For the second week in a row, we will be having TWO guests in our show! This week, we are excited to have Billy Stevens back and he’s got some company, Chris Meseke is also joining us! If you are still unfamiliar with Billy, he is the founder and CEO of SeraSystems and the CEO of BillyGo. On the other hand, Chris Meseke works to run the beast that is SeraSystems as Head of Product. SeraSystems provides immense contributions to making businesses profitable and operations more efficient. Efficiency is one of the main catalysts of a successful business operation and this will be the center of our discussion in this episode so sit back, relax, take some notes, and take as much knowledge as you can so that you can apply it in your own business as well! Also, don’t forget your ranch water! (Don’t worry! You can enjoy other drinks as well) Another fun episode is here! How can you find software that will actually improve your business, and make it more efficient and profitable, rather than slowing it down? What kind of things should you be looking at when you’re looking to make a software change? How can you, as a business owner, reduce the insatiable need/desire to switch software all the time? What are the biggest issues seen by business owners when moving to a new technology/software? What does an optimized profit and loss (P&L) sheet look like and how can Sera use it to raise your revenue & EBITDA? Find Billy: On The Web: www.sera.tech Via Email: billy@sera.tech Facebook: https://www.facebook.com/SeraSystems Linkedin: https://www.linkedin.com/in/chris-meseke/ Facebook: https://www.facebook.com/SeraSystems Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 26 Oct 2022 | E: 101 Itay Paz w/ Morning Dough -How To Properly Utilize E-Mail Marketing To Achieve The Ultimate Succes | 00:58:49 | |
This week, we are excited to welcome Itay Paz to the podcast! For those who do not know Itay, he is the founder and CEO of Morning Dough and the managing director at the Digital Marketing & Affiliate Marketing Expo (#DMIEXPO). He is an entrepreneur, an international speaker, and a veteran in the digital affiliate marketing world with extensive knowledge in digital marketing, SEO, e-mail marketing, content marketing, conversion optimization, and monetization. If you are curious about what Morning Dough provides in the industry, it is a daily e-mail that makes online marketing news clear, actionable, and enjoyable, and can be consumed in 5 minutes or less! Don’t take e-mail marketing for granted! It is still an essential aspect of marketing your products and services to potential clients! If you want to find out more about Morning Dough, the #DMIEXPO, and how to nail your e-mail marketing, then this episode is for you! Grab your drinks and join the conversation as we are in for another fun episode to end the month of October. As an international speaker, what did it look like to make a huge shift in the face of the uncontrollable circumstances presented by the pandemic? How can you capture offline topics and bring them online as content? Why is it a terrible idea to cut marketing spending first in the face of hard times? What are some general stats that one can expect for an open rate and why should you not sweat the stats? What are some tips for building out emails and frequency? Why shouldn’t you just write a crazy clickbait-style subject line for the email? Why is it so critical to write for your audience, both for readers AND for the person writing the emails? Why is it so important to invest in building your database and how can it help you actually save money on marketing? How can you address spam complaints? Find Itay : On The Web: https://www.morningdough.com/ On The Web: https://www.dmiexpo.com/ Facebook: https://www.facebook.com/morningdough Facebook: https://www.facebook.com/itaypazfan Twitter: https://twitter.com/itaypaz Linkedin: https://www.linkedin.com/in/itaypaz/ Linkedin: https://www.linkedin.com/company/morningdough/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662 | |||
| 23 Nov 2022 | EP: 112 Ryan Fenn w/ Chiirp - Text-Marketing Automations: Changing the Game in the HVAC Industry | 01:01:17 | |
Did you miss us? 🤔🤔 Yeah, we know you do! 😉🤣 We are back to our regular programming! This week, we are excited to welcome Ryan Fenn for the first time to the podcast! For those of you who do not know Ryan, he is the CEO of Chiirp. He is a 12-year veteran in the business automation industry. His passion for automation and entrepreneurship lead him to create Chiirp, a complete communication and marketing automation platform that helps businesses communicate with clients instantly. With Chiirp, businesses can communicate more effectively with their customers, create automation that will nurture their prospects, and help them connect with more people more efficiently. It’s like having an ace on your sleeve! With how technology quickly influences the way we live and most especially, the way we run our businesses, business automation platforms are like oxygen, they are vital to the growth and success of your business! How do you bridge the gap between software/backend processes and sales? What are some pitfalls of people trying to automate too much? How can we be more authentic so we can start building relationships through automations? In terms of using a software like Sera, how can someone best integrate Chiirp’s automation knowing their CRM has so many automations already built in? How can Chiirp help your HVAC business be weather assisted, not weather dependent? How can Chiirp convert more customers into members of your maintenance programs? What is the importance of rehashing so your technicians don’t have to?
On The Web: https://chiirp.com/ On The Web: https://chiirp.com/demo/ Via Email: ryan@chiirp.com YouTube: https://www.youtube.com/channel/UC9ES3c_5wU1l2-iCxxWbXNA Linkedin: https://www.linkedin.com/in/ryan-fenn-76568b165/ Linkedin: https://www.linkedin.com/company/chiirp/
Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 30 Nov 2022 | EP: 113 Steve Akian w/ Akian Plumbing, Heating & Air Conditioning - Developing an Excellent Reputation in the Home Services Industry | 01:16:35 | |
Let’s end November with a bang as we bring in Steve Akian for the first time in the podcast! Steve is the CEO (or as he calls it, the Chief Vision Officer, or CVO) of Akian Plumbing, Heating & Air Conditioning based in Watertown, MA. He is also a master plumber and a certified plumbing designer and has been in the trades for 14 years. You can credit his grandparents’ neighbor as the one who inspired Steve to pursue a plumbing career. He started as a plumbing apprentice and the rest is history! How was your biggest setback your greatest gift? Who do you look to solve your problems? What was your mindset around getting out of massive debt with the IRS? What is the impact of paying attention to what you’re feeding your mind? How can you actually make a New Years' Resolution work, ie make new habits stick? What is the impact of a healthy morning and night routine and how can it change your life? What is your mindset when it comes to technology and the impact it has on productivity? How do you prevent the dangers of comparison from impacting your life? Find Steve : On The Web: https://www.akianplumbing.com/
| |||
| 07 Dec 2022 | EP: 114 Shreya Nagwani w/ Service MVP - Becoming A True MVP In The HVAC Industry | 01:00:56 | |
Hello December! 💯💯 We welcome Shreya Nagwani to the podcast to kick off the new month! If you don’t know Shreya, she is a solutions specialist at Service MVP; she is a newbie in the industry as she has been in the trades for more than 2 years! Her experience of being trained by the legendary Uncle Joe Crisara is undoubtedly making an impact on their clients! If you are unfamiliar with Service MVP, it is a membership-based community created solely for home service industries. They are dedicated to helping service contractors reach their full potential through live training, online coaching, and revolutionary software. Not only do they help the service business owners in achieving their goals but they help everyone that is involved in the trades! In this episode, we will talk more about how she ended up with Service MVP, her experiences with being trained by Uncle Joe, and her advice for women that are starting to make name for themselves in the trades. Let’s start December on a great note! How do you respond to people speaking poorly of you as a young woman in HVAC sales? How can knowing too much about the technicalities of HVAC systems actually hurt your sales? What was the moment for you in moving into a servant mentality versus a sales mentality? What is the impact of emotional intelligence on the sales techniques that you teach? How do you handle misconduct in the workplace as a woman, and why is your support system so important? Find Shreya : On The Web: https://www.servicemvp.com/pages/become-a-member
Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 14 Dec 2022 | EP: 115 Billy Stevens & Landon Brewer w/ Sera Systems - Growing Your Business Profit-Wise & Talent-Wise | 01:01:23 | |
TWO GUESTS ALERT!!! 🚨🚨 This week, we are excited to have Billy Stevens back on the show and he’s not coming alone! Landon Brewer will join us for the first time in the podcast! If you don’t know Billy, he is the founder and CEO of SeraSystems and the CEO of BillyGo. SeraSystems provides immense contributions to making businesses profitable and operations more efficient. On the other hand, Landon is the founder of Service Einstein, an online forum for entrepreneurs, managers, and drivers that operate in the home services industry to share experiences and best practices, ask questions, innovate, and help each other grow and achieve greater levels of success. The group has been a big hit, and it’s both an homage to, and proof of, the things that made Landon and so many others fall in love with the industry. We're going to tackle some great recruitment techniques and action items for making your business MORE profitable than ever! Get all your questions around how to get talented people to work for you... rather than your competition. If you want to gain an edge over your competition, then this episode is surely for you! Take down notes, get your drinks, and join the conversation! How did Billy gain financial equity? What’s the difference between culture in the trades versus white collar? What can a business owner do to prepare for this economic downturn coming up? What is the HVAC Renaissance of the past few years and what’s the forecasting for that going forward? What are some ACTION ITEMS for combating the recessionary environment we’re facing? Why should you aim and focus on being “lean and mean” rather than “fat and happy?” How can we be aggressive when everyone else is fearful? What do you guys talk about every week in terms of the industry of HVAC? What are a few principles to get business owners through this recession? Find Billy: On The Web: www.sera.tech
Facebook: https://www.facebook.com/groups/113826942654122 Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662 Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed | |||
| 21 Dec 2022 | EP: 116 Michelle Van Beek w/ Profit Rocket - The Undeniable Impact of Strong Leadership In The Trades | 00:52:27 | |
Don’t look now but we are days away from Christmas! 🎄🎅 Consider this episode as a gift from us to you, our beloved listeners! 😄 We welcome Michelle Van Beek for the first time to the podcast! If you don’t know Michelle, she is Profit Rocket's COO and business coach. For over 15 years, she has been in a leadership role. She is extremely passionate about leadership development and operational strength that drives profitability in a business. She began her journey in the trades 7 years ago, when she began as an office manager. She had to deal with negativity for being a female leader in a male-dominated industry, but she never let it stop her from advancing and succeeding in her career. She was quickly promoted to general manager and again to COO, after multiple acquisitions and the start-up of a sister company. Over the last seven years, she was lucky enough to be part of a large number of best practice groups and worked closely with some of the best business minds in the industry. Michelle’s passion for helping others on a mass scale has led her to thrive as a business coach. She uses her knowledge, experience, and expertise, to drive profitability, efficiency, and growth within the business she works with. She truly feels fulfilled and rewarded on this journey as a business coach, because she gets to contribute every day to the success of struggling business owners and leaders around her! As they say, success starts from the top! If you want to know more about how to be a successful and inspiring leader in your business, whatever industry you’re in, then you don’t want to miss this episode! What is the biggest challenge you see owners face when it comes to fine-tuning their operations so it’s a well-oiled machine? What do you look for in people who are excellent in operations? How does Michelle know if someone’s mindset is right to make the massive changes in their organization that come with Michelle’s coaching programs? What questions can you ask as a business owner to determine if an operations candidate is the right fit for your business? How do you shift your mindset from “we have to get every call” to “we have to get the right calls”? What is Michelle’s experience and struggles being a woman in the trades? How did she overcome those struggles and challenges? The Women in Charge Event: https://www.callprofitrocket.com/5755-2/
On The Web: https://www.callprofitrocket.com/ Via Email: michelle@servicerocketgroup.com Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 21 Oct 2022 | EP: 90 Amanda Triolo and Kelly Osterlitz w/ Grasshopper Heating & Cooling - Building a $100 Million Culture | 00:18:13 | |
We are so excited to announce that we are LIVE at the Profit Rocket Summit in fabulous Las Vegas, NV! Kicking off our first of many live episodes is Amanda Triolo! For those of you who don’t know Amanda, she is the CEO of Grasshopper Heating & Cooling, based in Albany, NY. In this episode, she introduced Kelly Osterlitz, her first executive hire in Grasshopper, and talked about how their partnership started and what has come from the serendipitous friendship! We cover their organization’s 5-year goal, and how they will achieve it along the way. Sit back, relax, and enjoy this episode! 1:55 - What's your plan for reaching $100 million in annual revenue? 3:06 - How did your partnership begin? 8:50 - What have you done to create a culture where your employees buy into your vision & tackle challenges with zeal? 10:06 - What sort of advice do you have for women going into the HVAC industry? 12:56 - What was the goal behind the design of your new office at Grasshopper? 16:00 - What needs to happen in the next 12 months for you to feel like you're reaching your $100 million growth goal? Find Amanda : On The Web: https://gograsshopper.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 21 Oct 2022 | EP: 91 Judge Graham w/ Cues - Establishing a Winning Culture of Growth | 00:16:50 | |
We are still live in the fabulous Las Vegas, NV for the Profit Rocket Summit! Today, we are excited to have Judge Graham on for the first time on the show! He has worn different hats in his career (aside from his cowboy hat of course), he currently is an active operator, investor, and speaker, he serves on boards, and is an acclaimed author. Judge is a hard-hitting and proven entrepreneur with a successful track record of starting, growing, and selling 9-figure companies. In addition to his private market experience, he also has experience in being a part of core executive management teams that have taken companies public. In this episode, we talked about the importance of culture to an organization, the things that leaders should do to establish a culture of growth, the things that he did to get out of a dark place, as featured in his book Scale with Speed, and of course, the one question that he wished people would ask him more! Another fun episode is on its way! Enjoy this one! 0:00 - Intro 1:13 - Why is culture so important to an organization? 2:21 - What are some things that a leader can do to establish a culture of growth? 3:58 - What can you do as a leader to ensure that your people are really living the culture statement? 4:42 - How can Cues help an owner and a business build a winning culture of growth? 9:58 - Where advice would you give a business owner who is starting to look into discussing goals with their employees? 11:40 - What's one question you wish people would ask you more but they don't? 12:56 - What were some of the things you did to break out of a dark place, as featured in your book Scale with Speed? Find Judge: On The Web: https://www.judgegraham.com/
| |||
| 04 Jan 2023 | EP: 117 Cassie Pound & Leslie Harpole w/ Quality Heating, Cooling & Plumbing - Becoming Power Women of the Trades | 01:10:37 | |
TWO GUESTS ALERT! 🚨🚨 In this episode, we will talk about their new podcast, their HVAC journey, the importance of empowering women in the trades, tips on how to better manage your work-life balance, and more. You surely don’t want to miss our first episode of 2023 so sit back, relax, and join the conversation! What sort of message do you have for people out there that have a hard time opening up online? How has vulnerability helped you with growing yourself professionally and personally? Everyone has trauma: how does inform your business decisions and branding? How does the knowledge that every single person has trauma impact your relationships? How do you keep a pulse on your people? How do 1 on 1’s and ride-alongs help to maintain healthy relationships with your employees? Find the Power Women of the Trades:
| |||
| 21 Oct 2022 | EP: 92 David Ocampo w/ Absolute Airflow - The Value of Hiring Rookies and Nurturing Employees | 00:20:21 | |
Guess what? We are still in Las Vegas, NV for the Profit Rocket Summit! In this episode, we are excited to have David Ocampo as our guest. For those of you who don’t know David, he is the general manager of Absolute Airflow, an HVAC service company serving Southern California residents and yes, he is working alongside the Rocket Man himself, Victor Rancour! We talked about what is like working with Victor and his mindset of growth, where the value of bringing rookies into the business can be found, and the things they look for during recruitment. Learning should never stop so sit back, relax, and enjoy this episode! Cheers! 0:00 - Intro 0:33 - Where is the value of bringing green people/rookies in? 4:55 - If we're not hiring based on experience and skill, what are we looking for during recruitment? 7:17 - How can you get that buy-in to have employees work weekends and overtime? 12:55 - Why is a written process so important? 15:31 - What is it like working with Victor at Absolute Airflow and his mindset of growth? Find David: On The Web: https://www.absoluteairflow.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 11 Jan 2023 | EP: 118 Billy Stevens w/ Sera Systems - Creating Unbelievable Culture Improvements | 01:06:34 | |
Another familiar face is going to be joining us this week! We are glad to have Billy Stevens back on the show! If you’re still unfamiliar with Billy, he is the founder and CEO of Sera Systems and the CEO of BillyGo. Why is integrity one of the first things you look for when hiring managers? How do you know if your culture is healthy or not? What is the exercise you recommend to determine whether your culture is financially healthy? What is your strategy for sharing financials with your employees? Find Billy: On The Web: www.sera.tech Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 21 Oct 2022 | EP: 93 Dustin Van Orman w/ Any Hour Services - The Challenges and Frustrations in Building A $100 Million Business | 00:17:36 | |
We are still live in Las Vegas, NV for the Profit Rocket Summit! In this episode, we are joined by Dustin Van Orman! Dustin is the marketing manager at Any Hour Services. If you’re not familiar with Any Hour Services, it is a family-owned company that provides HVAC, electrical, and plumbing services since 1961! Aside from helping homeowners by providing quality services, they are also active in community outreach programs and helping families in need! In this episode, we talked about their 12-year journey to achieving $100 million, the keys to recruitment, and Dustin’s go-to joke in breaking down barriers in his group recruitment interview tours! Another fun episode is coming your way! You’ll surely enjoy this one! 0:02 - What is your roadmap for how you got to $100 million? 2:52 - What were your sticking points in your business on your 12-year journey to $100 million? 5:27 - Knowing that recruiting was the issue, what was the metric that indicated that? 6:46 - What are your keys to recruitment? 10:10 - What's the top cheesy joke you tell to break down barriers in your group recruitment interview tours? 11:06 - What's one question you wish people would ask you more but they don't? Find Dustin: On The Web: https://anyhourservices.com/
| |||
| 21 Oct 2022 | EP: 94 Blake Monforte & Jordan Wiggins w/ billyGO & Sera Systems - Elevating the Human (Customer) Experience | 00:19:15 | |
Yes, we are still here in beautiful Las Vegas, NV for the Profit Rocket Summit. Joining us in this episode is the tandem of Blake Monforte and Jordan Wiggins! They are both selling technicians at billyGO. If you’re unfamiliar with billyGO, they are a home services company based in Grapevine, TX that specializes in emergency plumbing repairs and comprehensive AC and heating services at an honest and affordable price. In this episode, we talk about their humble beginnings, why billyGO has their service technicians act also as sales technicians, why they give their clients a hug, and why they love HVAC Success Secrets: Revealed! Sit back, relax, get your drinks and enjoy this great episode! 0:39 - How did you get started? 8:56 - In terms of a selling technician's point of view, what are some things that you can do to make sure customers ask for you by name? 14:40 - Why is it that Billy Go has service technicians also operating as sales techs? 18:10 - Why do you love the HVAC Success Secrets Revealed podcast so much? 😉 Find Blake: On The Web: https://www.billygo.com/ Find Jordan: Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 22 Oct 2022 | EP: 95 Victor Rancour w/ Absolute Airflow - Laying The Blueprint To Your Success | 00:13:03 | |
Yes, we are still in Vegas and yes, we are still at the Profit Rocket Summit. This episode is going to be EPIC because now, we got the man behind this awesome event! Our guest is none other than the man himself, Victor Rancour! If you don’t know Victor, he is the CEO of the Profit Rocket Group and the owner of Absolute Airflow. He’s known for his knack for starting and scaling companies! His passion for not only growing his own companies but also helping others not have to go through some of the same struggles he did has led him to create the Profit Rocket Business Blueprint, an open network for business owners who want to take their companies to the next level! In this episode, we talked about the goal behind the Profit Rocket Summit, the value of pivoting and pivoting quickly in the business, what to expect in the Profit Rocket Blueprint and how it will help business owners in terms of growing their businesses and having more wins! Plus, he gives us an inside scoop about next year’s event so be sure to check that one out! Get your drinks and enjoy this episode! 5:03 - What's the value in pivoting and pivoting quickly in business? 6:13 - How can the Profit Rocket Business Blueprint help owners grow their business faster and get more wins in the books? 7:39 - Where can you find the Profit Rocket Business Blueprint & what can they expect? 9:22 - What would your business look like if you had the blueprint before you started your business? 12:00 - When's the next event?? Find Victor: On The Web: https://www.callprofitrocket.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 22 Oct 2022 | EP: 96 Roland Serb w/ Access Heating & Air Conditioning - The Undeniable Impact of Core Values in Recruitment | 00:13:34 | |
We are still live here in Las Vegas, NV for the Profit Rocket Summit and we are excited to have Roland Serb for the first time in the show! For those of you who don’t know Roland, he is the operations manager at Access Heating & Air Conditioning, Inc. an Idaho-based HVAC service company that is responsible for keeping homes comfortable and providing quality HVAC services for 50 years! He has previously worked in the construction industry before he joined his father-in-law at Access Heating & Air. His passion is to carry his father-in-law’s vision of building great people to serve great people and to have a hand in the growth of the business! In this episode, we talked about the time that he let go of a top-earning employee who was detrimental to the business, the reason why you should recruit and terminate someone based on core values, and the things he learned on his journey to managing managers! Sit back, relax, and enjoy another episode full of nuggets and fun! 0:00 - Intro 5:10 - What happened in the office after letting go of that employee? 8:57 - Why should you hire and fire based on core values and what does that look like? 12:34 - What is one question that you wish people would ask you more but don't? Find Roland: On The Web: https://accessheating.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 18 Jan 2023 | EP: 119 Amanda Triolo w/ Grasshopper Heating & Cooling - Creating & Cultivating An Impactful Company Culture | 01:05:03 | |
We welcome back Amanda Triolo back on the show! If you’re still unfamiliar with Amanda, she is the CEO of Grasshopper Heating & Cooling, an HVAC service company based in Albany, NY, and she is one of the well-respected executives in the trades. Her journey in rebranding Grasshopper and pivoting her business to avoid the reality of not having a business is a remarkable one!
What are your tips for negotiating with distributors and vendors? What do your guarantees and offers look like, in relation to the deal with distributors and vendors? Where do you recommend that owners start working with a professional to establish a budget? What are the benefits of a budget and hiring a CFO when it comes to refining processes and distributorship? Who are some of your mentors and folks who influenced you over the years? How did you create a winning culture and what does your culture look like? On The Web: https://gograsshopper.com/
| |||
| 25 Jan 2023 | EP: 120 Kenny & Kim Byrne w/ Call The Bee - BEE-ing There For The Community Through Superb HVAC Services | 01:14:07 | |
This week, we are joined by Kenny and Kim Byrne! They own Call The Bee, a residential and commercial HVAC, plumbing, and electrical services company based in Burlington, CT. They have over 20 years of experience in the trades and they have dedicated their lives to providing reliable customer service for the people of Connecticut. How do you manage your work-life balance as not only a family-owned business but as married business owners? What’s your approach to weeding out bad apples and building a healthy culture? What is, in your opinion, the main job of a leader? What did the journey look like for you reaching the point where you’re able to even begin thinking about refining processes and improving efficiency? What are you doing in the office to improve the customer experience all the way through, not just on the job? What makes your partnership so great and how does that play into your future plans/goals? Where do you begin when it comes to implementing a new process, and why is it with buy-in? Find Kenny & Kim :
| |||
| 22 Oct 2022 | EP: 98 Ismael Valdez w/ Nexgen Air Conditioning Heating and Plumbing - Why Memberships Are Dead & How Customer Experience Impacts HVAC Business Success | 00:20:36 | |
Guess where we at? That’s right; Vegas, baby!!! For the 2nd time in our podcast, we welcome Ismael Valdez on the guest’s chair! For those of you who don’t know Ismael, he is the owner and CEO of Nexgen Air Conditioning Heating and Plumbing which is based in Anaheim, CA. His journey started out as a young aspiring HVAC technician over 15 years ago and he hasn’t forgotten his roots. He believes in the family unit and treats every customer like they are part of his own. His continued commitment to fairness and dedication to core values has helped his business grow exponentially!
0:40 - Why do you think MEMBERSHIPS ARE DEAD? 10:24 - Why is it so important to reverse engineering the customer experience and how can an owner do that? 12:48 - What are your 7 steps for the customer journey? 16:24 - How can we become more efficient on the backend so that we can be more profitable? 17:45 - Where are you at on your mission to make an impact on the industry and help disadvantaged youth since being acquired? Find Ismael: On The Web: https://nexgenairandplumbing.com/
| |||
| 01 Feb 2023 | EP: 121 Ryan Tutak w/ Action Furnace Inc - Building Strong Leadership & Improving Business Processes | 01:18:10 | |
We are kicking off February with Ryan Tutak on the podcast! If you don’t know Ryan, he’s the general manager and partner of Action Furnace Inc., an HVAC service company based in Alberta, Canada. He is also considered one of Calgary's most knowledgeable residential HVAC specialists. Working in the industry for over 12 years, he's helped thousands of homeowners with their heating and cooling systems. His focus is to create a positive, collaborative culture at Action Furnace, where employees are excited to come to work. He keeps up to date with industry trends and looks forward to connecting with others who share his passion for home comfort and customer satisfaction! What are the steps you have taken to build a strong team? What is your philosophy in management? What is your strategy for hiring? How do you promote buy-in for the company culture with such a large team? How did you implement Entrepreneurial Operating System (EOS) at Action Furnace and what have been the results? What is your membership strategy and experience? Do you have any partnerships with trade schools for hiring and training? How is it that you’re avoiding slimy sales tactics? What does coaching look like at Action Furnace? What is your marketing budget at Action Furnace? What are you doing to set yourself apart from your competition? Find Ryan : On The Web: https://actionfurnace.ca/
| |||
| 22 Oct 2022 | EP: 99 Matt Girouard & Jamie Bocchino w/ NextGen Aire- What’s Next for NextGen Aire | 00:18:51 | |
We are excited to have Matt Girouard and Jamie Bocchino on the show. Just in case you’re living under a rock, we are still here in beautiful Las Vegas for the Profit Rocket Summit! For those of you who don’t know our guests, they are both from NextGen Aire, an HVAC service company based in Amesbury, MA, where Matt is the owner and founder and Jamie is the office manager! NextGen Aire is a family-owned and operated business specializing in residential and commercial heating and cooling solutions since 2018.
4:37 - What has the culture been like since then? 12:12 - What do the NextGen Aire goals look like in the coming year and how do you plan to achieve them? 16:57 - What is your take on the Profit Rocket Growth Summit and the Profit Rocket Business Blueprint? 18:25 - What advice would you have for anyone who has hesitation taking time off from their business to go to events and invest in themselves?
On The Web: https://nextgen-aire.com/ Facebook: https://www.facebook.com/nextgenaire Linkedin: https://www.linkedin.com/in/matthew-girouard-24b0a4115/ Find Jamie: On The Web: https://nextgen-aire.com/
| |||
| 22 Oct 2022 | EP: 100 Tommy Mello & Dan Antonelli w/ Tommy CEO of A1 Garage Door Service & Dan President and Creative Director of KickCharge Creative- Being an INtrepreneur, not an ENtrepreneur | 00:21:11 | |
EPISODE 100 ALERT! 🚨🚨 Yes, you read that right! This is our 100th episode and we are in Las Vegas, NV for the Profit Rocket Summit! We are excited to have Tommy Mello and Dan Antonelli back on the podcast for this special episode! Tommy is the owner and CEO of A1 Garage Door Service. He is also a speaker, consultant, trainer, and home services consultant at The Home Service Expert, the no.1 learning resource for goal-oriented home service entrepreneurs. He is also the host of The Home Service Expert Podcast and the author of Home Service Millionaire. On the other hand, Dan is the president and creative director of KickCharge Creative and the author of Branded Not Blanded. His passion for brand building and logo design goes all the way back to when he was hand-lettering trucks at 15 years old! He took that same passion and brought KickCharge Creative to life, a full-service, award-winning advertising agency that’s setting the standard for marketing small and mid-sized businesses in everything from branding, vehicle advertising, and print collateral to web design and digital strategy. We talked about Tommy’s experience working with Dan and KickCharge, what a victim mindset looks like in a team and how can you avoid it, and the value of radically taking care of your people. These two legends in the industry are about to make this episode EPIC so you better not miss this one!
On The Web: https://a1garage.com/
| |||
| 03 Nov 2022 | EP: 102 Danielle Putnam & Madeline Hughes w/ The New Flat Rate- Creating A Pricing Model That Will Drive Constant Growth | 00:19:18 | |
Travel time once again! 🛫 🛫 Yes, we are recording live episodes again on the road! This time, we are in lovely Phoenix, AZ for the Women in HVACR 19th Annual Conference! For the first time in the podcast, we welcome the tandem of Danielle Putnam and Madeline Hughes! They are both from The New Flat Rate, Inc. where Danielle is the president, and Madeline is the sales manager! The New Flat Rate is an automatic add-on selling system AKA menu pricing. This system is designed for HVAC, Electrical, and Plumbing companies. It will integrate perfectly with your service software, and help you improve your billable hour! In this episode, we talked about what will happen if you hand customers the power of choosing prices, the things that business owners can do to ensure their pricing is set up properly, and what to say when someone pushes back against a new pricing model. Sit back, relax, and enjoy this episode!
0:00 - Introducing Danielle, Madeline, and The New Flat Rate
On The Web: https://thenewflatrate.com/ Find Madeline:
| |||
| 03 Nov 2022 | EP: 103 Sarah Ghirardo & Lauren Vahey w/ Sarah from ServiceTitan & Lauren from Nicholson Plumbing, Heating & Air Conditioning - The Role Of LadyTitans In The Fast-Ascending Growth of the Trades | 00:21:55 | |
We are still in beautiful Phoenix, AZ for the Women in HVACR 19th Annual Conference and we are excited to bring in Sarah Ghirardo and Lauren Vahey for the first time in the podcast! Sarah is the senior marketing operations manager at ServiceTitan while Lauren is the customer experience director at Nicholson Plumbing, Heating & Air Conditioning, Inc., based in Holliston, MA. They are also part of LadyTitans, a community-organized group that focuses specifically on supporting women in the trades. It is also a customer-led, ServiceTitan-sponsored diversity charter and a group to empower women to be better at what they do and to help others see the value of women in the trades! 0:00 - Intro of Sarah & Lauren
On The Web: https://www.servicetitan.com/ladytitans Find Lauren: On The Web: https://nicholson-hvac.com/
| |||
| 15 Feb 2023 | EP: 125 Aaron Bramwell w/ Click to Buy Services - Unlocking Your Potential In The Trades Through Innovative E-Commerce Solutions | 00:54:38 | |
This week, we are excited to have Aaron Bramwell on for the first time on the podcast! If you don’t know Aaron, he’s the founder and CEO of Click to Buy Services and Monkee-Boy Web Design Inc. He’s been in the digital industry for over 25 years and he has been helping businesses in the home services industry for over 15 years. After becoming disenchanted with the music industry in the 1990s, Aaron found the web and started a small digital agency in Austin, TX called Monkee-Boy (m-boy.com). 25 years later, Aaron’s team has helped thousands of organizations evolve online. One client most relevant to this conversation is ABC Home & Commercial Services - one of the nation’s largest privately-owned home service companies (doing almost $200M/year). After a decade of working together, Aaron’s team has helped ABC grow its pest & lawn services offerings into 11 different service lines, including HVAC, appliance repair, plumbing, and electrical. Through that relationship and experience, Aaron’s new company, “Click to Buy Services,” was born and is now on a mission to bridge the gap between how home service companies sell and how homeowners want to buy. In this episode, we will talk about how they have facilitated some of the first-ever purchases of home services online, how Click to Buy Services is changing the landscape of the trades, and of course, we will know the question he wishes that people ask him more but don’t! Another episode full of nuggets and fun is coming your way so go get your drinks and join in the conversation! What is the reason for the slow adoption of e-commerce in the trade? How can you start your digital journey as a home service entrepreneur? What is the value of providing online pricing? How can you be confident in online pricing? What are your opinions on the psychology of pricing? What does it look like to add e-commerce to your website? What are your thoughts on big tech giants like Amazon or Google when it comes to the home service industry? Find Aaron : On The Web: https://www.clicktobuyservices.com/
| |||
| 22 Feb 2023 | EP: 126 Claire Ficke w/ CompanyCam- Building Trust With Your Crew And Customers Through Photo Documentation | 01:02:15 | |
This week, we are thrilled to have Claire Ficke on the podcast! If you don’t know Claire, she works at CompanyCam’s Business Development (Partnerships) Department and has been in the sales industry for more than 3 years. Her determination and drive are one of the reasons why CompanyCam is gaining momentum, particularly in the HVAC industry! In this episode, we talked about Claire’s journey and what CompanyCam is all about. Dive in with us to find out why empathy is the key to good relationships in sales and how it’s important for contractors to build trust with their team and customers through communication and organizational effectiveness by utilizing their unique photo documentation app! Get a peek inside Claire’s experiences in implementing and vetting technology in the HVAC, plumbing, electrical, landscaping and construction industries and learn the one question she wishes people would ask her more! Let’s end February with another episode full of nuggets and fun! Get your snacks, drinks and notepads ready, you’re in for a treat!
Find Claire: On The Web: https://companycam.com/
| |||
| 01 Mar 2023 | EP: 127 Gus Vassilopoulos w/ Trinity Warranty Solutions - Work Ethic and Creativity, The Perfect Recipe for Trade Innovations | 00:51:23 | |
Hello March! 🥳👋 This week, we have Konstantinos AKA “Gus” Vassilopoulos on the podcast! If you don’t know Gus, he’s the Digital Marketing Manager at Trinity Warranty Solutions, based in Lombard, IL. He is an accomplished marketing and business professional with a strong background in growing small to medium-sized businesses. He is also experienced in working with C-level executives to create and execute growth strategies and has strong analytical and financial background holding an MBA with finance and accounting concentrations. In this episode, we dive into how Gus started in Trinity, his journey to the HVAC industry with the help of his digital marketing prowess, what Trinity Warranty is all about, and the importance of hard work in everything you do! Start your March right with an episode full of nuggets to unleash your HVAC (or any) business! 💪 Go get your favorite drinks and join in the conversation! What’s your journey with the trades and how do you service the trades with Trinity? What did Trinity do to convince you to come over from a digital marketing company? What’s your role with Trinity? How can one position themselves to be able to help their business not hinder their business through extended warranty? How does value vs. price play a role in sales? How do you overcome the mindset of a tech having trouble with their belief in the product and making that sale? How does one go about assessing and analyzing who is going to be the best-extended warranty partner for their business? What are the biggest hurdles or misconceptions that contractors have about an extended warranty program or provider? How does Trinity go about differentiating itself from others? What is one question that you wished people asked you more, but they don’t? Find Gus : On The Web: https://www.trinitywarranty.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored By: | |||
| 07 Feb 2023 | EP: 123 Adam Bardi w/ Bardi Heating, Cooling, & Plumbing - Desire to Win: Growing Your Business & Delivering Quality Services | 00:43:37 | |
We are live in beautiful Atlanta, GA for the AHR Expo! Find Adam: On The Web: https://bardi.com/
| |||
| 08 Mar 2023 | EP: 128 Steve White w/ Peterman Brothers Heating, Cooling & Plumbing - Growth Mindset: The Secret to Success in the Trades | 01:02:03 | |
We’re excited to have Steve White on the podcast! If you don’t know Steve, he’s the Director of Sales at Peterman Brothers Heating, Cooling & Plumbing, based in Greenwood, IN. He’s a growth-minded sales executive with a history in multiple sales industries who started out teaching in a sixth-grade classroom. His determination, expertise, and positivity within teams, management, and business relationships are some of the many reasons why Peterman Brothers is becoming an HVAC powerhouse!
What does the follow-up in your sales process look like at Peterman? What sort of training is involved for the tech side of selling that blends with the comfort advisor side and business side to make it a holistic approach? How would you implement your process for a small business? When you have technicians or individuals scared to adapt to remote work technology, what do you say to them? What does it take to be a great leader with millennials in the workplace? Where did the Perfect Leader Concept come from? Where did the people you have in the leadership positions come from? What is the training process for getting someone into the business outside of HVAC? Who are you looking for, what are the qualities you’re looking for and is it quality-based first or character-based first? What kind of exercises are you implementing in the hiring and training processes? How did your childhood experiences influence your ability to show up as a father and leader to your team? How do you get people to do affirmations within the business place? How have the relationships built with vendors and partners helped your sales team and comfort advisors with negotiating rates and getting what they need? Find Steve : On The Web: http://www.petermanhvac.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Presented By On Purpose Media: https://www.onpurposemedia.ca Sponsored By: | |||
| 06 Feb 2023 | EP: 122 Angie & Ryan w/ Snow Business Coaching & Western Heating & Air Conditioning - Value-Centered Life and Business: Secrets To Grow In The Trades | 00:42:20 | |
Yes, we are recording live from the AHR Expo in Atlanta, GA! 💪💪 Find Angie : On The Web: https://snowbusinesscoaching.com/ Find Ryan: Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 22 Mar 2023 | EP: 129 Corey Berrier w/ North Carolina Plumbing, Heating, Cooling Contractors Association Auxiliary Committee - Empowering Home Services: The Secret To A Successful Life | 00:57:03 | |
We are delighted to have Corey Berrier on the podcast! If you don’t know Corey, he is a seasoned sales and business expert with over 25 years of experience. He chairs the North Carolina Plumbing, Heating, Cooling Contractors Association Auxiliary Committee and is a well-respected speaker in the industry! He’s also a best-selling author of 9 Simple Steps to Sell More $h!t and the host of $uccessful Life Podcast! In this episode, we will talk about Corey’s journey in the trades, why he ventured into coaching home service companies, the struggles and challenges he encountered in his life, how he turned it around, and more! Be sure to join the conversation; this will be another episode full of fun and nuggets! Buy 9 Simple Steps to Sell More $h!t: https://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 On The Web: https://coreyberrier.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 29 Mar 2023 | EP: 130 Ryan Redding w/ Levergy - Conquering The Trades Through Superb Digital Marketing | 00:59:14 | |
This week, we have Ryan Redding on the show! Ryan is the owner and CEO of Levergy, a digital marketing company based in Tulsa, OK. They are committed to helping HVAC, plumbing, and home service companies grow and succeed! He is also the host of the Blue Collar CEO podcast, a podcast that helps you build a better, more profitable, and more sustainable home service company. What is it I need to do now in order to grow my business at a rate that allows me to establish a brand that allows me to remain dominant in my market? Find Ryan : Buy The Book On Digital Marketing: For Plumbing & HVAC Contractors: http://a.co/d/hPvuu5o On The Web: https://www.levergy.io/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored By: | |||
| 05 Apr 2023 | EP: 131 Zac Garside w/ Power Selling Pros - Creating WOW Experiences: The Secret To More Profit In The Trades | 00:59:56 | |
Hello April! 👋 🥳 This week, we are excited to have Zac Garside on the podcast! He is the CEO of Power Selling Pros, where contractors go to turn their customer service department into a profit center. Zac has trained more call-handling teams for HVAC, plumbing, garage door, electrical, and other handyman businesses than he can count. The most important lesson he's learned from the past seven years is: When a CSR or dispatcher sees themselves as "the voice of the company," positive results will follow. In this episode, we will talk about Zac’s journey to the trades, his commitment to Power Selling Pros, why it is important to turn a customer service department into a money-making department, and more! Let’s kick off April with an episode full of nuggets! Get your drinks and join in the conversation.
Find Zac : On The Web: https://powersellingpros.com/free Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 12 Apr 2023 | EP: 132 Gary Dennis w/ Scale or Exit Partners - Grow, Sell, Scale: Taking Your Business To The Next Level | 00:49:19 | |
This week, we are excited to have Gary Dennis on the show! Gary is the founder of Scale or Exit Partners. Over the past nearly 20 years, he had the opportunity to help HVAC companies grow by 100's millions of dollars and sell their companies!
On The Web: https://www.scaleorexit.com/hvac53631233 Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored By: | |||
| 08 Feb 2023 | EP: 124 Ken Goodrich & Josh Teekell w/ Goettl Air Conditioning & Plumbing & SmartAC.com, Inc - Providing Comfort The Right Way: Creating Impact In The Trades | 00:44:58 | |
We are still here in beautiful Atlanta, GA for the AHR Expo! How do you get customers to become raving fans of your business?
On The Web: https://www.goettl.com/
On The Web: https://www.smartac.com/
Sponsored By: Sera Systems: https://sales.sera.tech/hvac-revealed | |||
| 04 Nov 2022 | EP: 105 Ruth King w/ Women in HVACR - The Inspiring Truth About Women In HVACR’s Path To Success | 00:22:07 | |
As you can tell, we are still in Phoenix, AZ for the Women in HVACR 19th Annual Conference. This time, we are honored to have on the show the Profitability Master herself, Ruth King, who is also one of the founders of Women in HVACR! Ruth is a serial entrepreneur having owned 8 businesses in the past 37+ years. She has a knack for helping business owners truly understand financials, and then apply their knowledge to fuel massive growth, income and profits! She began training on the internet in 1998 and has successfully started an Internet broadcast network including videocasting, private broadcasting, and two company-owned channels: www.profitabilityrevolution.com and hvacchannel.tv and she is a nationally recognized consultant and trainer in the heating and air conditioning industry. Her operations manuals give plumbing, HVAC, and other contracting companies the processes and procedures they need to grow and sustain a profitable business. She is also a bestselling author! Her books include Profit or Wealth?, The Courage to be Profitable, and The Ugly Truth about Cash among others. In this episode, we talked about how Women in HVACR got started, her experiences on becoming a pioneer in internet training back in ‘98, the KPIs she prioritizes, and her strategy for bridging communication between the field and the office in order to increase productivity. Sit back, relax, and enjoy this wonderful episode!
1:09 - How did Women in HVACR get started? 3:13 - What is the Women in HVACR Endowment Fund? 4:44 - What has your journey with creating Women in HVACR looked like? 8:41 - What was it like pioneering internet training in 1998? 12:41 - What are the KPIs you prioritize? 15:08 - How are you coaching people to measure productivity? 16:27 - How do you bridge communication between the field and the office to increase productivity? 19:00 - Collaboration Across Industries and Innovation 22:58 - What is one question that you wish people would ask you more but don't?
On The Web: https://ruthkinghvac.com/
| |||
| 04 Nov 2022 | EP: 106 Stephanie Allen & Jessica Smith w/ AirWorks Solutions Heating & Cooling - The Inspiring Truth About Women In HVACR’s Path To Success | 00:17:59 | |
Guess where we at? 🤔🤔 Yep, you guessed it! We are still in lovely Phoenix for the Women in HVACR 19th Annual Conference! 😍 0:00 - Intro of Stephanie & Jessica 7:08 - How does running a business with remote support staff work? 9:47 - How have you been able to manage the lack of "water cooler talk"? 11:49 - How do you go about coming into an established business in a respectful way? 13:59 - How do you overcome techs stuck in the "old ways"? 15:28 - What are you transparent about with your team? 19:18 - What is one question you wish people would ask you more but don't? Find Stephanie: On The Web: https://airworkssolutions.com/ Find Jessica: On The Web: https://airworkssolutions.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 19 Apr 2023 | EP: 133 Nathan Keller w/ Free 2 Grow - Streamlining: A Catalyst To Business Growth | 00:55:00 | |
We are excited to have Nathan Keller on the podcast this week! If you don’t know Nathan, he is the co-founder of Free 2 Grow. He’s an experienced sales leader with a demonstrated history of working in the information technology and services industry; skilled in Sales, Partner Management, Customer Relationship Management (CRM), Sales Management, and Strategic Partnerships. Time for another fun and nugget-filled episode so go get your drinks and join the conversation! Where are you looking for talent? [in the hiring process.] What is it you’re looking for in those hires? What sort of KPIs are you guys looking at daily/weekly/monthly to adequately impact your staff? Find Nathan : On The Web: www.free-2-grow.com Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored By: | |||
| 05 Nov 2022 | EP: 107 Ben Poole w/ HVAC Tactical - Keeping It Real: Important Conversations About The Trades & In Life | 00:31:50 | |
We are still here in lovely Phoenix, AZ for the Women in HVACR 19th Annual Conference! Today, we are joined by Ben Poole. If you do not know Ben, he is the founder of HVAC Tactical and Trusted Heating and Cooling. His beginnings in the HVAC industry were cleaning in his father’s shop and helping his grandfather fabricate sheet metal ductwork. He spent several years mastering residential and commercial installation before entering the service side of the trades. After his father’s business closed, he worked for several HVAC companies before opening Trusted Heating and Cooling in Tucson, AZ. He opened another branch in Austin, TX, sold his original branch a year later, and finally moved to Austin with his father. In 2018, he launched HVAC Tactical, a clothing brand dedicated to the HVAC industry. His life has revolved around the trades and he considers it a blessing as it has allowed him to learn how to run a business, master the game of sales, better communicate, manage teams, manage client expectations, and ultimately allowed him to learn how to be a better leader. In this episode, we talked about what HVAC Tactical Awards is, how to become a social media influencer, the importance of having time with your families and loved ones, and of course, the one question he wishes people would ask him more often but don’t! We kept it real in this episode so sit back, relax, and enjoy this one! Cheers! 🍻
On The Web: https://hvactactical.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 05 Nov 2022 | EP: 108 Lori Tschohl w/ Eagle Pipe Heating & Air - The Service Nation's Woman Of The Year | 00:20:50 | |
We are still here in beautiful Phoenix, AZ for the Women in HVACR 19th Annual Conference. Joining us for the 2nd time in the podcast is the Service Nation’s Woman of the Year, Lori Tschohl! For those of you who don’t know Lori, she is the owner of Eagle Pipe Heating & Air, based in Poulsbo, WA, she is part of the LadyTitans, and a board member of Women in HVACR. With over 40 years of experience, Eagle Pipe Heating & Air is a trusted source for commercial and residential gas piping and HVAC services. One of their specialties is weatherization and helping our clients reduce energy consumption and optimize energy efficiency! In this episode, we talked about what it meant for Lori to win the Woman of the Year award, the Women in HVACR Endowment Fund, her journey to the trades, and the recurring issues she has seen in the trades for women. Sit back, relax, and tune in to this episode now! Enjoy! 0:00 - Intro of Lori 1:57 - What did it mean to you to win the Woman of the Year Award? 3:50 - The Women in HVACR Endowment Fund 8:00 - What are some common, recurring issues you've seen in the trades for women? 11:03 - Lori's journey to HVAC 15:25 - How do you communicate your "why" to your employees? 18:42 - Empowering your employees with conferences & ongoing training 20:04 - What is one question you wish people would ask you more but don't? 21:35 - Outro
On The Web: https://www.eaglepipemechanical.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed | |||
| 05 Nov 2022 | EP: 109 Leslie Harpole w/ Champion Plumbing - Managing Mom Guilt In The Trades | 00:22:53 | |
In case you are living under a rock, we are in lovely Phoenix, AZ for the Women in HVACR 19th Annual Conference! 😅
1:36 - How to Manage Being a Mom and Wife & Giving 100% to Your Business 4:51 - Decompression Time Hacks 9:49 - As a husband and wife co-owners, what are some of the biggest challenges you face together? 14:40 - Social Media & Finding Your Tribe 17:26 - Being Realistic in Your Business 19:08 - Managing Mom Guilt as a Business Owner 22:45 - What is the one question that you wish people would ask you more but don't? 25:39 - Outro Find Leslie: On The Web: https://callthechamps.com/
Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed | |||
| 05 Nov 2022 | EP: 110 Kelly Presgrave w/ Work With Your Handz - Recruiting Top Talents In The HVAC Industry | 00:18:00 | |
We are still live in Phoenix, AZ for the Women in HVACR 19th Annual Conference. Time to welcome another first-time guest to our show! 🎉🎉 We are excited to have Kelly Presgrave in the podcast! If you don’t know Kelly, she is the owner and CEO of Work With Your Handz, a recruiting company that is focused on the residential and commercial services industry. They have been partnering with top companies throughout the country to ensure they hire the right person for the job using our top-notch recruiting services. As a result, their success within the industry is unparalleled. Their team of recruiting experts has extensive experience in recruiting for skilled trades, allowing them to provide unique industry insight and deliver the highest quality direct-hire talent to help your business grow. This experience has allowed Work With Your Handz to form relationships with industry-leading companies that rely on them to fill every position from apprentice to the C-suite. In this episode, we talked about her favorite and worst interview questions, some of her crazy stories from recruitment, what “stay interview” is all about, and the one question she would like others to ask her but don’t! If you’re a fan of gaining nuggets about recruiting, then this episode is the one for you! Enjoy the episode! Cheers! 🥂
5:09 - What are you seeing between businesses that can't find techs to recruit and those that can? 7:15 - If you recognize that someone doesn't have a strong culture, what is your approach? 11:15 - What is your favorite interview question? 12:15 - And what's the worst question? 13:43 - What are some crazy stories you have from recruitment? 15:59 - What is a "stay interview"? 18:07- What is one question you wish people would ask you more but don't? Find Kelly: On The Web: https://www.workwithyourhandz.com/
| |||
| 05 Nov 2022 | EP: 111 Erica Leonor w/ GoodLeap - Conquering The Trades With Customer Experience | 00:21:56 | |
We welcome Erica Leonor for the first time on the show! If you don’t know Erica, she is the director of business development at GoodLeap and she is also one of the board of directors of Women in HVACR. She is an experienced instructor with a demonstrated history of working in the professional training & coaching industry and she is also skilled in customer service, coaching, motivational speaking, teaching, and leadership. If you don’t know GoodLeap, it is a sustainable home solutions marketplace. They provide simple, fast, and frictionless point-of-sale technology for countless mission-driven professionals serving millions of people who want to upgrade their homes and save money. Their platform offers flexible ways for consumers to pay for a wide range of sustainable products, including solar panels, battery storage, smart home devices, modern HVAC systems, energy-efficient windows, upgraded roofing, water-saving turf, and more. In this episode, we talk about her role in GoodLeap, GoodLeap’s training for contractors, the benefits of the Women in HVACR Endowment Fund, and why she agrees with the idea that customer experience is the new battlefront in the trades. Enjoy this episode!
2:49 - Finding Your Tribe 4:45 - The Women in HVACR Endowment Fund for Women in the Trades 8:45 - Erica's Role in GoodLeap 10:15 - GoodLeap Training for Contractors 12:10 - What are some customer service successes you see with GoodLeap's easy-to-use approvals for financing? 16:03 - Combatting the Dark Side of Financing (Interest Rates & Dealer Rates) 17:48 - Customer Experience is the New Battlefront 21:40 - What is one question you wish people would ask you more but don't? 23:05 - Outro
| |||
| 04 Nov 2022 | EP: 104 Stephanie Postell w/ Anchor Heating and Air LLC - Navigating The Challenges and Struggles In Working With Business Partners | 00:27:34 | |
It’s another live episode of our podcast here in lovely Phoenix, AZ for the Women in HVACR 19th Annual Conference! ☀️ 💯 We welcome Stephanie Postell for the first time in the show! For those of you who don’t know Stephanie, she is the co-owner and COO of Anchor Heating and Air LLC. She is a seasoned veteran in the trades with experiences in various roles, from being an operations manager to a contractor success coach! She is skilled in customer service, coaching, sales, strategic planning, and business development. Anchor Heating and Air LLC were founded by Stephanie and his husband in 2021 and they bring over 30 years of experience in the heating & air conditioning industry to the table for our neighbors and customers in the Charleston, SC area. They pride themselves in treating their clients like family. Not only do they treat their client's homes as if they were their own, but they also provide recommendations and customized solutions that are unique to them! In this episode, we tackled her experiences, the challenges, and struggles of working with business partners, the things to look out for so that you can avoid what she went through, and of course, the one question that she wishes that people would ask her often but don’t! Tons of valuable nuggets in this episode so make sure you watch this one! Enjoy! 0:00 - Intro with Stephanie 5:20 - Challenges & Struggles of Business Partners 14:13 - Looking at your experience, what are some tips, and things to look out for so people can avoid the situation you went through? 18:35 - It Was Too Good to be True 20:30 - Building a Village 25:11 - At what point did your mindset shift from loss to running a company? 28:19 - What is one question that you wish people would ask you more but don't? 30:20 - Outro
On The Web: https://anchorheatingandair.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 26 Apr 2023 | EP: 134 Michael Disney w/ CEO Warrior - The Warrior Steps: Growing Your Business To The Next Level | 00:57:43 | |
We are excited to have Michael Disney on the podcast! Michael is the co-founder and COO of CEO Warrior. With over 30 years of experience, he serves as one of the catalysts not only to CEO Warrior’s success but to their clients as well! How do you identify if you’re trying to figure out if they should be on the bus – What are some of the things you can do introspectively to figure out if this person is the right one for the role/in your business? Find Michael : Secure Your Seat NOW! https://servicebusinessgrowth.com/service-business-growth-intensive-jersey-23 Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored By: | |||
| 03 May 2023 | EP: 135 Michelle Van Beek w/ Profit Rocket - Empower, Equip, Elevate: The 3 E’s of Success | 00:52:53 | |
It’s May! 🎉🎉 Find Michelle :
Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 10 May 2023 | EP: 136 Stephanie Fritz w/ Callzilla - Quality-First: Strengthening Customer Support in Your HVAC Business | 00:45:02 | |
This week we welcome Stephanie Fritz, VP of Business Development at Callzilla, to the show! Stephanie brings her many talents, including 15 years of experience in the customer service industry, to Callzilla where she works to identify and build long-term relationships with clients who can benefit from their customer care and business process outsourcing!
On The Web: https://www.callzilla.cx/ Join Our Group: https://www.facebook.com/groups/hvacrevealed
| |||
| 17 May 2023 | EP: 137 Joe Crisara w/ Service MVP - Training, Training, Training: The Secret To Becoming an HVAC MVP | 01:15:51 | |
This week, we have Uncle Joe Crisara on the podcast! If you’re unfamiliar with Uncle Joe, he is America's HVAC, Plumbing & Electrical Contractor "Service Sales Coach" at Service MVP. With over 40 years of experience, he’s dedicated to helping HVAC businesses excel and perform at the highest level!
On The Web: https://www.servicemvp.com/pages/become-a-member Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 24 May 2023 | EP: 138 Chris Badran w/ Rocket Bookings - Overcoming The Dreaded Shoulder Season | 01:04:36 | |
We are excited to have Chris Badran on the show! If you don’t know Chris, he is the co-founder and president of Rocket Bookings! His passion for helping home service businesses to reach the next level is second to none! Find Chris : On The Web: www.callrocketbookings.com Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 31 May 2023 | EP: 139 Devon Murphy & Andrew Laughner w/ Peterman Brothers - How To Build Efficiencies with Call-By-Call Management | 01:03:13 | |
🎙️🔥 Join us as we delve into the world of call-by-call management with our special guests, Devon Murphy and Andrew Laughner, both from Peterman Brothers. They'll share their insights on why they believed this system could make a difference, the challenges they faced during implementation, the adjustments they made, and the remarkable results they achieved.
Find Devon : On The Web: https://www.petermanhvac.com/ Find Andrew : On The Web: https://www.petermanhvac.com/
Sponsored By: | |||
| 07 Jun 2023 | EP: 140 Peter Roth w/ Solar Wise - Going Solar: Taking Sustainability To New Heights | 01:12:58 | |
Hello June! 🎉🎉 Find Peter : On The Web: https://www.getsolarwise.com/ Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 14 Jun 2023 | EP: 141 Michael Munoz & Shreya Nagwani w/ Service MVP - Investing in Comprehensive HVAC Team Training | 01:11:04 | |
🚨 TWO GUESTS ALERT! 🚨 This week, we are excited to have Michael Munoz and Shreya Nagwani of Service MVP on the show! Michael is a communications coach and Shreya is a solutions specialist. With years of experience positively impacting their clients, they are a force to be reckoned with in the trades! In this episode, we will talk about Michael’s journey to the trades, what’s new with Service MVP, the role of proper communication training in an HVAC business’ success, and how your business should prepare for the summer! Double the guests, double the nuggets, and double the fun! You surely don’t want to miss this one so grab your favorite drinks and join the conversation! From managing a company 300k/mo to 2.2M and then retiring at 33 years old, where did that strong work ethic that you were able to develop come from? Find Michael : On The Web: https://www.servicemvp.com/pages/become-a-member
On The Web: https://www.servicemvp.com/pages/become-a-member
| |||
| 21 Jun 2023 | EP: 142 Colleen Keyworth w/ Online-Access Inc - Online Marketing: The Key To Success In The HVAC World | 01:16:46 | |
Today we are excited to have Colleen Keyworth on the show! Colleen is the director of sales and marketing at Online-Access Inc., an HVAC web marketing company located in Michigan. She was recognized in the 2019 ACHR News’ "Top 40 Under 40 HVACR Professionals" and more recently awarded Service Nation's 2020 "Woman of the Year Award." She is also part of the board of directors of Women in HVACR! Championing women in the trades is truly part of her DNA! In this episode, we will talk about her journey to the trades, the early days at Online-Access, her experiences in teaching and training contractors how to better use the web to generate business, and what’s it like working with Women in HVACR! This episode will be full of nuggets and fun, GUARANTEED! 😄 Grab your favorite drink and join in the conversation! How do past experiences help you out to be the person you are now in the business? Can you walk us through your HVAC journey? Have you ever been responsible for hiring and firing in the company? The future of marketing and new technologies, what do you see as the future for marketing companies to dominate HVAC companies? In the HVAC business, what are some of the things that are being left behind that we would need to bring back again? What is your philosophy and opinion about the 3-Phone System? Can you walk us through the coming plans for Women in HVACR? How do you balance all the things you have to take care of in your life? Find Colleen : On The Web: https://www.hvacwebsites.com/
Sponsored By: | |||
| 28 Jun 2023 | EP: 143 Stacy Fore & Stephanie Gorton- Critical Conversations | 01:06:33 | |
In this episode, we welcomed Stacey Fore and Stephanie Gorton to the show, two influential trailblazers in the HVAC industry. Our focal point? Addressing the pervasive issue of sexual harassment. We delved into the roles and responsibilities of coaches, individuals, and business owners in cultivating a culture of respect and safety. We also explored effective ways to support and advocate for each other in times of vulnerability. Join us in this powerful dialogue for change and transformation. Here are a few key highlights from the episode:
Sexual harassment isn’t always black and white, how do we identify sexual harassment before it becomes blatant? What are the ways we can build our own self-confidence to advocate for ourselves and push back when being sexually harassed? In order to have this kind of conversation inside the companies and be coached before the fact could happen, what do you think are the key components of training our team around sexual harassment? Children are part of the transformation, too. In what ways can we teach our children to be better from the start? As a leader in this industry surrounded by a majority of male networkers, what advice do you have for them sitting and interacting around? This episode hit a lot of us right in the feels. The issue of sexual harassment will sadly never go away, and we need to be advocates for change and transformation. If you, are someone you know, is being sexually harassed you do not need to be alone in this. Reach out to the ladies in the episode, reach out to HVAC Success Secrets: Revealed, reach out to a trusted friend or family member, and have a conversation. We are all here to support you. Find Stacy :
Join Our Group: https://www.facebook.com/groups/hvacrevealed | |||
| 05 Jul 2023 | EP: 144 Stephanie & David Postell w/ Anchor Heating & Air - Sustaining Success In The Ever-Changing HVAC Industry | 01:12:55 | |
🚨 TWO GUESTS ALERT! 🚨 We were delighted to have Stephanie and David Postell on our show this week! They own Anchor Heating & Air, an HVAC service company based in Charleston, SC. With more than three decades of combined expertise and about 4 million in revenue over the last 2 years, their commitment to delivering superior HVAC services, repairs, and replacements, complemented by exceptional customer service, is something they definitely shared with us. In this episode, we delve into their fascinating journey within the trades, uncovering what makes Anchor Heating & Air distinct, and how they differentiate themselves from their competition. We discuss their valuable marketing experiences and explore the essential social media and marketing strategies required for HVAC businesses as the summer season looms. Kick-off July with another enlightening episode packed with invaluable insights.
How can the technicians in the business ensure they have that manager/owner role and be able to run it? Working with spouses and/or owning the same business, how do you manage your business working together and then go back home, have those family conversations, and thrive in those moments? The failures and struggles that come with the process, what are the lessons you want to share from your journey that allowed you guys to have a $4 million revenue company today? The marketing side of things in the business and the importance of the outcome of every social media platform. Can you tell us about your success with the TikTok video that has more than 1 million views? Also, the importance of social presence, attending events, creating them, and donating. Can you walk us through that marketing strategy? Find Stephanie & David : On The Web: https://anchorheatingandair.com/
Sponsored By: | |||
| 12 Jul 2023 | EP: 145 Thaddeus Tondu & Evan Hoffman w/ On Purpose Media - It's Not Too Late - Top Tips To Maximize Summer! | 00:31:24 | |
Get ready to dive deep into a riveting conversation with dynamic duo, Thaddeus and Evan, as they share the critical summer strategies you need to seize the year! Reflect on invaluable wisdom from our past guests, and tap into the transformative power of seasonal momentum to catapult you towards your year-end goals.
Join Our Group: https://www.facebook.com/groups/hvacrevealed Sponsored By: | |||
| 02 Aug 2023 | EP: 146 Tim Yurek w/ Tier 1 Capital - Achieving Cash Fluency For Your HVAC Business | 00:49:52 | |
What an incredible episode! We were thrilled to have the brilliant Tim Yurek join us on our show. Tim, with his wealth of experience spanning over 35 years in the financial industry, shared some invaluable insights that are truly beneficial to our viewers. In this episode, we explored the world of business finance, discussing what companies are doing correctly and where they're falling short. Tim’s unique perspective offered a fascinating exploration of the financial landscape, focusing on the crucial aspects businesses need to pay attention to for financial success. We gained some great insight from Tim about:
Find Tim:
| |||
| 09 Aug 2023 | EP: 147 Mario Lopez w/ Atticman Heating & Air Conditioning, Insulation - The Man Behind Atticman: Stories of HVAC Success | 00:52:46 | |
Don't miss out on this treasure trove of an episode! If you're an aspiring entrepreneur, someone looking to elevate their business, or simply curious about the journey of creating an 8-figure empire from scratch, this conversation with Mario Lopez is pure gold. We delve deep into not just the technicalities of business but also the emotional and human elements that often go overlooked. Do you want to know how you can start a 5-star business? Don't miss Mario’s advice, he started this journey when he was 16 years old. From actionable strategies to heartfelt stories, this episode promises to be a rollercoaster of knowledge and entrepreneurship advice. So, plug in those headphones, hit play, and prepare to be inspired! Remember to subscribe to our podcast for more insightful conversations with HVAC industry leaders. Until next time! On The Web: https://atticmanhvac.com/
| |||