Hospitality Mavericks Podcast Show (Michael Tingsager)

Today’s guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club – a creative studio from painter Jonny Gent together with partner architect Russell Potter. Located in a restored 18th century Grade II former courthouse on Clerkenwell Green, Sessions Arts Club brings together art, people, food and wine. Like most of us, Jon’s work was massively affected by the pandemic, but having a clear vision helped him navigate through it.

I’m excited to have Jon on the show to discuss how he closely involves his staff in the business, sticking to your guns, working with investors – and eating at 4pm.  

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 

‘Setting the Table’ by Danny Meyer: ​​https://www.amazon.co.uk/dp/0462099253

Jon’s Instagram: https://www.instagram.com/spitz69/ 

Jon’s Twitter: https://twitter.com/spitz69 

#13 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 1: https://hospitality-mavericks.captivate.fm/episode/13-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-1 

#14 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 2: https://hospitality-mavericks.captivate.fm/episode/14-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-2 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this episode, we are joined by Ashley Godfrey, a hospitality industry expert. After working at Westgate Resorts for six years, she achieved her goal of becoming the director of the recreation department. She then went on to work at Walt Disney World as a management intern, where she quickly climbed the ladder to become a resort duty manager. Unfortunately, COVID-19 led to Ashley's furlough from her job, but ultimately led her to her dream job of teaching hospitality management courses at Escoffier School Of Culinary Arts. 

Tune in as Ashley shares insights on providing a great customer experience, handling negative online reviews, and the rising costs in the industry. She also emphasizes the importance of empathy in the workplace, providing plant-based menu options, and treating employees well. 

Links:

LinkedIn: https://www.linkedin.com/in/ashleygodfrey  

Escoffier School Of Culinary Arts: https://www.escoffier.edu/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and cultures. Today we’re joined by the Co-Founder and Chief Polisher, Nathan Ott. His fundamental belief is that everyone can make an impact in their world. As such, he has created a global community of GC Partners and GCologists, who are committed to fostering the impact and contribution from everyone around the globe.

In this conversation we unpack how the GC Index works and the five different business owner types. Live on the show, we also go through my results from the test to find out about my ‘Game Changer’ tendencies. Don’t forget to also check out my interview with the other Co-Founder, Dr John Mervyn-Smith, linked in the show notes below.

Links:

Nathan’s LinkedIn: https://uk.linkedin.com/in/nathanott 

The GC Index: https://www.thegcindex.com/ 

#31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index: https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

With over 30 years of innovating and leading, Mats Lederhausen has a strong belief and commitment to a more long term and more impactful capitalism. Born in Sweden, Mats began his career with McDonald's and worked for The Boston Consulting Group. Now based in the US, he is now the CEO and Founder of Be-Cause, a platform for investing and building businesses with a purpose bigger than their products.

I am a huge fan of his weekly blog and newsletter called In Pursuit of Elevation, which is a great source of inspiration for a more balanced, open and human public conversation. In this episode, we explore the need to work with a shared set of beliefs, the role of hospitality in society, plant-forward diets and what we can learn from Mats’ framework of ‘think big, start small, scale fast’.

Links:

‘Sapiens: A Brief History of Humankind’ by Yuval Harari

‘Good To Great’ by Jim Collins

JimCollins.com

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace

In Pursuit of Elevation – Newsletter

Be-Cause

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Welcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.

In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.

Carl Johan and Michael dive into: 

• The Journey of Carl Johan.
• The why behind the company.
• How they have taken a different approach to building culture.
• Why culture is a hardcore business skill.
• Why are they minimising headcounts when it comes to support functions. 
• How do they give their people a stake in the outcome.

You are welcome to connect with Carl Johan here:

Links:

https://www.linkedin.com/in/carl-johan-paulsen-1145212/

https://www.nooncph.dk/

https://www.banegaarden.com/

Book - Never Split The Difference:

https://uk.bookshop.org/a/8596/9781847941497

This episode was presented by Ziik - The Social Intranet. 

Learn more about Ziik here:

https://www.ziik.io/

Today I’m joined by a fellow Dane – Rie Kattrup Lorentzen. She is currently the UK Head of Food at Ole & Steen, and has previously worked for some amazing brands like Wagamama, Whitebread and Bills Restaurants. It’s fascinating to learn about her incredible journey as a chef and working in a male-dominated industry. 

The conversation sheds light on the challenges that women face in the culinary industry and the impact that they can still make despite the obstacles. Tune in as we unpack more about giving teams clear direction, advice for female leaders, learning from mentors, and the art of keeping dishes simple. 

Links:

Rie Kattrup Lorentzen’s LinkedIn: https://uk.linkedin.com/in/rie-kattrup-lorentzen-72444b3 

Ole & Steen: https://oleandsteen.co.uk/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

There’s often a big stigma behind fast food and QSR, but it’s the best way to be the biggest in the world. As former colleagues, I was super excited to catch up with Mark Hawthorne, Former CEO at McDonald's and Guzman y Gomez. With the fast-changing landscape, we need to rewrite the leadership playbook. 

Mark has spent decades working with the world leaders of QSR. Currently based in Australia, he’s built successful businesses around the world. Best-known for his forward-thinking approach to leadership, we explore the new opportunities from this new playing field.

Join us as we discuss the restaurants doing well right now, mentors, and the biggest surprise he’s seen this year – as well as signing goals with ketchup handprints.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi: https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi 

In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more. 

Amy gives us an overview of what’s happening in the New York hospitality market, including events of the last 3 months in lockdown, and how they are managing re-opening.

Amy and Michael talk about the importance of purposeful storytelling in the time of crisis.

She also tells us about her chance meeting (and selfie) with Danny Meyer in one of his restaurants, and what she learned from that conversation.

Amy give some stellar advice during the podcast - when it comes to setting standards as a brand and much more.

Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY technology platform and globally vetted supply chain to deliver a curated, compliant and high-touch, hyper local experience to guests anywhere in the world.

In this fascinating conversation, I explore with Lee about the future of travel and the short stay trends we are now seeing across the industry. We also touch on compliance, embedding human touch points within technology, the range of consumer ‘travel skillsets’, sustainable trips – and David Brent.

Links:

RESIDE: https://staywithreside.com/ 

Lee’s LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210 

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this episode Michael talks with Barry Shuster who is the founding editor and an investment partner of Restaurant Startup & Growth Magazine and RestaurantOwner.com, an online and print media company serving restaurant entrepreneurs.

Michael and Barry talks about the current storm and its impact on the industry and especially independent and small restaurant groups.

Remember if you would like some help please reach out to Barry on LinkedIn - Barry Shuster.

If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible. 

Loui Blake, is an award-winning marketer and entrepreneur. He is the founder of the UK's largest plant-based restaurant Erpingham House, and Central London restaurant brand Kalifornia Kitchen, who's passionate about plant-based food and sustainable business. In this episode, Michael sat down with Loui to discuss entrepreneurship, the power of plant-based food, leadership and Loui's secret to success.

#Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #LouiBlake #MichaelTingsager #Podcast #PutPeopleFirst #Business #Entrepreneur #PlantBased #Vegan #ErpinghamHouse #KaliforniaKitchen #Sustainability #Sustainable #Entrepreneurship #Leadership #SecretToSuccess #Development #Improvements

With a background in theatre and acting, today’s guest Tom Lionetti-Maguire fell in love with the immersive piece. In 2013 he launched Little Lion Entertainment, and operates the likes of The Crystal Maze LIVE Experience. Their mission is to provide live entertainment where the audience is at the heart of it.

With the social industry crashing to an abrupt halt this spring, we find out how Tom navigated through this period. We explore why immersive experiences open to wider audiences, the need to model on small numbers, and what Tom is optimistic about.

Links:

The Crystal Maze: https://the-crystal-maze.com/

Little Lion Entertainment: https://littlelionentertainment.com/

#66 Being an investor during a pandemic with Ali Aneizi: https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-being-an-investor-during-a-pandemic-with-ali-aneizi 

#44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith: https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith

Rebellion: https://rebellion.com/

In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights the rich legacy of Vine Hospitality, its mission of serving with love, and the strategies implemented to foster a positive work culture. Additionally, Obadiah reflects on the challenges of maintaining profitability while sustaining a strong company culture and the personal practices he follows to stay grounded and effective as a leader.

Links:

https://www.linkedin.com/in/obadiah-ostergard-98009520/

https://www.vinehospitality.com/

Book:

https://uk.bookshop.org/a/8596/9780462099255

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

There’s a story behind every business, and it’s an area a lot of us neglect to fully communicate with our consumer. So how do we best tell our story? To find out, I catch up with Mark Smith, Founder and Lead Strategist of Double Up Social, an award-winning social strategy and content creation studio. We explore brands that have succeeded with their digital marketing. Tune in to learn more about the role of emotion, how digital marketing has evolved, and where to start with your strategy today.

Double Up Social produces effective social media strategies and content pieces, for brands like Kelloggs, Chicken Cottage, and Fine Food Specialist.

Links:

Double Up Social: https://www.doubleupsocial.com/

Mark Smith’s LinkedIn: https://www.linkedin.com/in/doubleupmarksmith/ 

Boston Tea Party’s Beekeeper Suits: https://www.instagram.com/p/CEUHjKSnNML/

Manju's: http://manjus.co.uk/

Innocent Smoothies: https://www.innocentdrinks.co.uk/

#29: Enriching Lives With Mowgli's Nisha Katona: https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona

Fine Food Specialist: https://www.finefoodspecialist.co.uk/

‘Winning the Story Wars’ by Jonah Sachs: https://www.amazon.com/Winning-Story-Wars-Stories-Future/dp/1469208474

The FoodHub Forum: https://www.facebook.com/groups/thefoodhubforum/

#12: Creating an Authentic Brand With Mark McCulloch: https://www.hospitalitymavericks.com/podcast/episode/3251143e/12-creating-an-authentic-brand-with-mark-mcculloch

Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.

Links:

https://www.pizzarova.com/

https://www.linkedin.com/in/jack-lander-5b6068a0/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

In this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle Bay

Dan has over 30 years of experience in the hospitality industry, having owned and operated venues in his 20’s.

Dan gives an overview on how the pandemic impacted them as a business, and what they have been doing to help operators grow sales as well as being compliant during the pandemic.

We also talk about what his view is when it comes to the future of food and drink and what role technology has in the new now.

Dan gives a lot of great and practical advice which can be implemented to boost your business performance.  

Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology. 

Links

https://www.vitamojo.com

https://www.airship.com/

https://www.linkedin.com/in/danbrookman/

This week we hear from Director of People & Training Victoria Freeman and HR & Training Manager Holly Norrington from the award-winning catering company Thomas Franks. 

In this week's conversation, Vicky and Holly cover their business model, how they were able to build upon their values through feeding initiatives during COVID-19, the beliefs they stand by in Thomas Franks and designing a team culture for longevity. They also discuss how they successfully grow as a company, how their top leaders support ideas that contribute to the Thomas Franks brand, recruiting people with the same values, and continuing not to stay complacent but to think ahead.

Connect with Thomas Franks

https://www.linkedin.com/in/victoria-f-28287917a/

https://www.linkedin.com/in/holly-norrington-b36a04a1/

https://thomasfranks.com/

https://www.theburntchefproject.com/

Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.

In this part of the interview, Bo continues to share his research process for writing ‘Small Giants’. We also talk about having a business ‘mojo’ or ‘magnetism’, how we can apply his timeless knowledge to the current world, making space for innovation, and why he is researching more into  ‘evergreen’ businesses.

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ 

The Small Giants Community: https://smallgiants.org/ 

The Small Giants Leadership Academy: https://smallgiants.org/leadership-academy/ 

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC 

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 

‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ 

Union Square Hospitality Group: https://www.ushg.com/

‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763

Zingerman’s: https://www.zingermans.com/

The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html

‘Great By Choice’ by Jim Collins: https://www.amazon.com/dp/0062120999

Clayton Christensen: https://claytonchristensen.com/

‘BE 2.0’ by Jim Collins and William Lazier: https://www.amazon.com/dp/0399564233/

#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/

#181 Bo Burlingham, Author of Small Giants – PART ONE: https://www.hospitalitymavericks.com/181-bo-burlingham-co-author-on-the-great-game-of-business-part-one/ 

Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/

Connect with the podcast:

Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’.

I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we can learn from hotel housekeepers. What’s clear from this interview is that regardless of what channel you use to communicate with your audience, customer service begins with the leader. 

Links:

‘The Customer Communication Formula’ by Charlotte Purvis: https://www.amazon.com/Customer-Communication-Formula-communicate-customers/dp/1946425680/ 

‘The One Minute Manager’ by Ken Blanchard: https://www.amazon.com/Manager-Kenneth-Johnson-Spencer-Blanchard/dp/B002BFP0SO/ 

Twitter @SpeakerCPurvis: https://twitter.com/speakercpurvis 

CharlottePurvis.com: https://www.charlottepurvis.com/ 

#37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks: https://hospitality-mavericks.captivate.fm/episode/37-the-importance-of-employee-and-customer-experience-with-the-boy-bailey-speaks-aka-kieron-bailey 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n 

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Ed Barry, the owner of Edify, a business analytics tool for hospitality businesses, discusses his experiences as a former operator. He shares the insights gained from running his coffee shop chain, Over Under Coffee, and how they led him to envision a technology solution to address various operational challenges in hospitality.

Ed also highlights the importance of precise data, efficient management of resources, and a cohesive team for the success of any business. Furthermore, he explains how Edify helps streamline operations and maximize profitability of coffee shops, cafes, and bakeries by providing a unified ordering platform, improving inventory management, and offering immediate business insights. He emphasises his ambition to increase profitability across the hospitality sector and to support operators in their business optimization.

Connect with Ed:

https://www.linkedin.com/in/ed-barry-3553b153/

https://www.edifysystems.io/

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

In this episode, Kieron speaks with Kim Scott who happens to be the author of one of his favourite books in the last 2 years, “Radical Candor” is based around a simple idea of Care Personally and Challenge Directly.

Kieron and Kim talked through the different scenarios that we are all facing right now could be addressed utilising the Radical Candor model, from leaders having tough conversations with their teams, to the perils of enforcing physical distancing when you are out for your exercise or shopping when you’re surrounded by others who aren’t respecting the rules and most importantly to a lot of us right now, dealing with the potential pressure and tension of being pent up at home with our families, folks who know how to push our buttons to garner a response more than most.

You can find Kim on Twitter at @kimballscott more details on the work that the Radical Candor team do in the training world @candor You will find their website www.radicalcandor.com and obviously the book is available at Radical Candor: Fully Revised and Updated Edition: How to Get What You Want by Saying What You Mean https://www.amazon.co.uk/dp/1529038340/ref=cm_sw_r_cp_tai_YBCHEb9MR39RB

If you have not signed up to the newsletter go to www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks.

In this episode, we have Frank Bandura which a very experienced CFO in the hospitality and restaurant industry and he have navigated many storms through his career with brands like Gaucho and CAU. He gives his views on where he sees the industry is and some top financial tips to improve chances for surviving short and long term.

Remember if you would like some help, please reach out to Frank via Twitter @frankbandura or LinkedIn: Frank Bandura.

If you would like more of this; please subscribe to one of our channels more to come very soon.

If you have not signed up to the newsletter, go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this. 

Welcome to the 200th episode of the Hospitality Mavericks podcast! Today’s episode is a timely conversation, as we are joined by Kate Nicholls, CEO at UKHospitality, a trade group that represents the UK hospitality and tourism industry. With all the big issues that we’re facing – debt, energy, inflation, and so on – how can we not just survive, but thrive? 

Kate answers this question and so much more as we reflect on the impact of global economic pressures. We also discuss strategies for hiring the next generation, the renewed appreciation for hospitality from the average consumer, the importance of investing in training and development – and what we can learn from the timeless classic ‘Wuthering Heights’. 

Links:

‘Wuthering Heights’ by Emily Brontë: https://www.amazon.co.uk/dp/1853260010 

UKHospitality: https://www.ukhospitality.org.uk/ 

Kate’s Twitter: https://twitter.com/UKHospKate

Kate’s LinkedIn: https://uk.linkedin.com/in/kate-nicholls-obe-093b0514

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

It doesn’t take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As Founder of DataHawks, her digital marketing agency uses your data to identify and profile your most valuable customers – creating and delivering business changing acquisition, conversion and retention.

Join us as we explore the discount syndrome, customer avatars, ‘proof of presence’ data, analysing the Eat Out To Help scheme – and lessons learned from her two grandmas. Too often we rely on our gut instinct in hospitality, so it’s time to shake things up and “be more ecommerce”.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ 

Moneyball (2011): https://www.youtube.com/watch?v=-4QPVo0UIzc 

‘Start With Why’ by Simon Sinek: https://www.amazon.co.uk/Start-Why-Leaders-Inspire-Everyone/dp/0241958229/ 

‘The First 90 Days’ by Michael Watkins: https://www.amazon.co.uk/First-Days-Updated-Expanded-Strategies/dp/1422188612/

Victoria’s LinkedIn: https://www.linkedin.com/in/victoriasearl/ 

DataHawks: https://www.wearedatahawks.com/ 

#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty: https://hospitality-mavericks.captivate.fm/episode/81 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in Meru, Kenya, working directly with a family who have been growing coffee for generations. Paddy & Scott’s now produce over 30,000 cups of coffee per day: from their own fuelling stations to over 150 branded concessions. MD at Paddy & Scott’s, Jonathan Reed, joins the show to share how their coffee empire continues to expand. 

In this episode we explore their flat hierarchy business, the power of reprioritising, the impact of core hires, how their reduced open days have boosted performance – and why a lot can be achieved with a humble cup of coffee. 

Links:

‘Shoe Dog’ by Phil Knight: https://www.amazon.com/dp/B0176M1A44 

‘Maverick’ by Ricardo Semler: https://www.amazon.com/dp/0446670553 

YouTube: https://www.youtube.com/user/PaddyandScottcoffee 

Paddy & Scott's Shop: https://paddyandscotts.shop/ 

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

More episodes for you to check out here

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Shawn Askinosie Founder and CEO of Askinosie Chocolate returns to the podcast. On Episode #169, we talked about why he started the business and his book Meaningful Work.

In this conversation, Shawn shares his experiences with his origin trips and his mission to give back to the communities. He also talks about his Chocolate University Foundation which gives young students the opportunity to share in his non-traditional chocolate business as they travel world. Lastly, Shawn discusses the meaningful relationships he builds with his international communities and how the special presence of his business impacts the people he works with.

Connect with Shawn and Askinosie Chocolate:

https://askinosie.com/pages/shawn-askinosie-bio

https://www.linkedin.com/in/shawnaskinosie/

https://askinosie.com/

https://askinosie.com/pages/mababu-tanzania

https://askinosie.com/pages/direct-trade

https://askinosie.com/pages/transparency-report

https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/

https://www.amazon.co.uk/Meaningful-Work-Quest-Business-Calling/dp/0143130315/

In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one’s values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.

Connect with Peter:

https://www.linkedin.com/in/peterfarrell-foodmotion/

https://www.hospitalityaction.org.uk/

https://www.epsomsocial.com/

https://foodmotionnetwork.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of Benessere, which helps people and organisations in hospitality become healthier, happier and more prosperous.

Carina has an MBA in Business Management at Fundacao Getulio Vargas – considered one of the best business schools in Latin America, and later in the UK further specialised in Project Management and Process Improvement, becoming a certified Project Management Professional, Agile, Prince2 and Lean Practitioner. Before moving on to launch her own business, Carina was Director of Processes and Continuous Improvement at Kognitiv, a global travel and loyalty startup. 

Today we explore setting a plan for your staff. We also talk about leveraging digital tools, self-leadership, e-learning, fixing the fundamentals – and so much more. 

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 

#35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska 

Benessere: https://www.benessere.uk/ 

Carina’s LinkedIn: https://www.linkedin.com/in/crcmn/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

In this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with more in the pipeline.

Kris talks about how the pandemic impacted them as a business and that they have used a people-first approach to ensure that they can get through this together.

We also talk about what his view is when it comes to the future of food and drink and what role technology will play in the years to come. He also opens the lid on their plans in 2021.

Links:

https://www.brewhouseandkitchen.com/

https://www.vitamojo.com

https://www.linkedin.com/company/vita-mojo-os/

Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.

Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.

Connect with Chris:

https://www.linkedin.com/in/ctripoli/

www.christripoli.com

RestaurantOwner.com

https://www.therestaurantclinic.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Our guest today shares how hospitality is at the foundation of many great businesses. James Geier is the Founder and President of 555 International, an interior design and specialty manufacturing firm. With over 40 years in launching and running businesses, it was never his original intention to even own his own business, so it was refreshing to learn more about his mentoring approach to leadership.

A big theme from our conversation is about hospitality entrepreneurship, and how he is developing a program on this at The Freeman School of Business at Tulane University in New Orleans. Hit ‘play’ to learn more about finding a great mentor, what we can learn from member’s clubs, why James is bullish about the future – why you need to read the world atlas. 

mentor. 

Links:

‘The Alchemist’ by Peter Coehlo

#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn 

James Geier’s LinkedIn

555.com

Marvin’s Food and Fuel

Morgan's on Fulton

Cody Steakhouse

The Freeman School of Business at Tulane University

Andrew "AJ" Brooks

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this bonus episode CEO and Co-Founder of Vita Mojo, Nick Popovici gives an extensive overview of the wave of digital transformations that have to happen across the industry during the last 3-6 months.

Nick shares his views on where the industry will be 3 years from now. He believes that the winners are the brands which have radically changed their approach to how they run and operate their businesses through technology.

At the end of the interview, Nick will share some amazing advice on how leaders should approach digital transformation and what needs to be done now to stay ahead in the new now.

This episode is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Nando’s Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.

Email: nick.liddle@vitamojo.com

Links:

https://www.linkedin.com/in/b-nick-popovici-902844101/

https://www.vitamojo.com

https://www.linkedin.com/company/vita-mojo-os/

Fergus Navaratnam-Blair Research Director at National Research Group, a research agency that focuses on the intersection of media, culture, and technology.

In this conversation, Fergus breaks down AI; how AI can improve technologies, transform tasks in the travel industry, if consumers can truly trust where AI is now, human accountability through AI, and key points to think about when using AI in your organization.

Connect with Ferugs

https://www.linkedin.com/in/fergus-navaratnam-blair-aa0a72a1/

https://www.linkedin.com/company/national-research-group-a-stagwell-company/

https://nrgmr.com/

In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands. 

Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.

They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers.

Lots of great nuggets in here on how to get ready for bouncing back.

Takeaways:

• The power of leading with purpose and clear principles - especially in difficult times
• How to put people, community and planet first in difficult times
• Getting your menu ready for delivery and to click and collect 
• The importance of creating a human experience and being safe
• How to re-opening safely for indoor dining 
• Involving your people in how to solve your challenges

Links:

https://bostonteaparty.co.uk/

https://www.linkedin.com/in/paul-hooker-2450788/

https://software.vitamojo.com

https://www.linkedin.com/company/vita-mojo-os/

Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.

It’s a great honour to have Bo on the show. This interview will be shared with you in two parts – join me in part one as we delve into his early days of writing, working with Jack Stack’s revolutionary system of Open-Book Management, what inspired Bo to write ‘The Great Game of Business’, and so much more.

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ 

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC 

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 

‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ 

Union Square Hospitality Group: https://www.ushg.com/

‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763

Zingerman’s: https://www.zingermans.com/

The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html

#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/

Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Third time guest, Ari Weinzweig, co-founder of Zingerman's Community of Businesses, sits down to discuss the importance of knowing and understanding beliefs in the workplace.

Do you know what you believe and do you know what you don't believe? This week's conversation encourages self-reflection of your beliefs and how everyone fundamentally comes from a set of beliefs. Ari shares how knowing a company's set of beliefs aids in employee positivity and productivity.

Connect with Ari:

Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/

Zingerman's: https://www.zingermanscommunity.com/

Ari's Article on Succession planing: https://www.zingermanscommunity.com/2023/02/sharing-the-next-big-step-in-zingermans-history-perpetual-purpose-trust/

Previous interview on the show with Ari:

https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel firms through financial training.  

David’s background includes over 30 years as a Regional Controller, Corporate Financial Director, Hotel Manager and Controller throughout North America. Calling in from New England, I found out from David how to empower everyone in your team to be savvy with the finances. In this conversation, we discuss open-book management, investments versus expenses, the power of financial training, compound interest – and his business pivot over the pandemic. 

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 

‘The One Thing’ by Gary Keller

Hotel Financial Coach: https://hotelfinancialcoach.com/ 

David’s email: david@hotelfinancialcoach.com 

David’s LinkedIn: https://www.linkedin.com/in/david-lund/ 

#3: How to Increase Restaurant Profitability With Ivan Brewer: https://hospitality-mavericks.captivate.fm/episode/3-how-to-increase-restaurant-profitability-with-ivan-brewer-restaurant-profitability-expert-thought-leader 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

This is the first face-to-face conversation I’ve had since the pandemic, and I’m super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton – where the business was conceived. Starting from humble beginnings, they now have burger restaurants in London, Reading, Bristol, Cambridge, Cardiff, Brighton, Manchester and Liverpool. They make British beef patties in their own butchery, and most of their ingredients are homemade.

We discuss what it means to be honest, being an ‘anti-chain’, their Honest X Incubator initiative, eating food with your hands, regenerative farming, their role in climate change as a beef business – and green corduroy flares. 

Links:

Clarkson’s Farm: https://www.primevideo.com/detail/0SHGKA0J8D4G01ZGD647627NEJ 

Honest Burgers: https://www.honestburgers.co.uk/

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://hospitality-mavericks.captivate.fm/episode/77

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In today's episode, we talk with Kat Parsons, Head of Diversity, Inclusion and Belonging at ISS Facility Services UK and Ireland. Kat makes waves in her workplace by ensuring that each employee feels represented, heard and cared for.

We cover initiatives and programs that she's implemented in ISS, advice she would give to organizations to execute within their own business, and the overall importance of Diversity, Inclusion and Belonging in the workplace.

Connect with Kat:

www.iss.co.uk

https://www.linkedin.com/in/kat-parsons-743a0953/

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Over the past 25 years, Uncle John’s Bakery has remained a staple household name within the Afro-Caribbean Community, with a community expanding across the UK as well as around the world. Founded by his parents, today’s guest is Samuel Mensah, the MD of the company. From the very start, the ethos of the business is the Ghanian saying “Obeyeyie”, which means “things will get better”. And amidst the pandemic, this ethos has been their North Star.

Uncle John’s Bakery retails in major supermarkets such as Morrisons, and has collaborated with brands including Dropbox, Ghana Party In The Park, Unicorn Theatre and many more. They have also received positive recognition from major institutions such as GUBA, 10 Downing Street, British Baker and Time Out magazines. 

I’m excited to have Samuel on the show to learn more about running a family business. In this conversation we explore being digitally accessible, the future of the high street, his visit to 10 Downing Street – and their signature sweet bread.

Links:

Euphorium: https://euphorium.uk.com/ 

Click It Local: https://www.clickitlocal.co.uk/ 

Campaign with Google: https://www.instagram.com/p/CEtvkC2jw1G/

Uncle John’s Bakery: https://theunclejohnsbakery.com/ 

Instagram: https://www.instagram.com/unclejohnsbakery/ 

Facebook: https://www.facebook.com/theunclejohnsbakery 

Twitter: https://twitter.com/unclejohnbakery 

Samuel’s Instagram: https://www.instagram.com/smxuk/?hl=en 

The End Goal Podcast: https://podcasts.apple.com/gb/podcast/the-end-goal-podcast/id1516700094 

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels:

How can you involve your people in building a better culture?

Find out from Mel Miller, Director of Marketing & Business Development at Pathfinder Hospitality, about how they do this by operating as a people-first company.

The organisation develops hotels and also manages hotels for third-party investors by leveraging its talented workforce, relationships with major hotel brands, and buying power with major hospitality-focused vendors.

Join us as we discuss their philosophy around growth – and how to make sure that growth does not comprise your purpose and culture, but works hand in hand. We also explore the Great Resignation, the first 90 days, humanizing mistakes, and how no idea is too crazy.

Links:

Pathfinder Hospitality

Instagram

Facebook

Mel’s LinkedIn

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this episode, we have a very special guest Ken Burgin. Ken has a wealth of experience in the industry from operating his own businesses and been an adviser and consultant for smaller independent restaurants. 

He is now part of Silver Chef as Strategic Partner and Event Manager. He also runs a number of workshops online to better inform operators on how to navigate the ever-changing markets.

We talked about the current storm in the industry - how to survive and thrive in it. How to manage your state in these difficult times, the role of delivery, the power of leading through purpose and values, and much more.

Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore the overall bigger picture of tech in the hospitality industry.

It was fascinating to hear what Bart-Jan has learnt from working closely with both big and small operators. In this conversation, we reflect on the impact of inflation, flexible pricing models, analysing your company’s data, and some sound advice for young business founders. 

Links:

Loreca: https://loreca.be/ 

Connect with Bart-Jan Leyts on LinkedIn: https://be.linkedin.com/in/bart-jan-leyts-b427151b1 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today we get an insight into what can be achieved when a business is used as a force for good and makes significant changes in their food supply chain – through cage-free eggs. We are joined by expert two guests: Yulia Bolotina, the Global Head of ESG at Gategroup – a global leader in airline catering, and Hannah Surowinski, the Global Corporate Relations Manager at The Humane League, an international nonprofit that is ending the abuse of animals raised for food.

In this episode, we touch on the challenges of creating a positive business model, ethical sourcing in the catering industry, the role of collaboration to create change, ESG reporting, and so much more. 

Links:

The Humane League: https://thehumaneleague.org/

Gategroup: https://gategroup.com/

Open Wing Alliance: https://openwingalliance.org/

Fast Action Network: https://thehumaneleague.org/fast-action-network

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to provide practical tools and a supportive community for aspiring leaders. The conversation also highlights the personal journeys of Sarah and Michelle, their motivations for The Growth Collective, and practical details of the program.

Connect with Sarah and Michelle:

Follow Sarah Clark - www.linkedin.com/in/sarah-clark-executive-coach

Follow Michelle - www.linkedin.com/in/michelle-moreno-1b843620/

Follow Growth Collective - www.linkedin.com/company/the-growth-collective-leadership/

Joining the waitlist is free, with no obligation - it simply ensures you’re the first to know when registration opens.

https://www.nineyardscoaching.co.uk/growth-collective-waitlist

Book - Impact Players:

https://uk.bookshop.org/a/8596/9780063063327

Previous podcast interview with Sarah Clark:

https://youtu.be/X5B8IYMbrpA

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

What does it take to make a business that works for you, and not the other way round? Find out what’s holding you back with today’s guest, Nick Cramp. He’s the author of ‘Better Before Bigger: Rethinking Business Success’ and a Transformation Coach. Having worked previously as a business owner, Nick understands that running a company can sometimes feel overwhelming. 

I had a great time speaking with Nick to learn more about his latest book. We also explore Nick’s coaching process with his clients, what to do when you hit a ‘business plateau’, scaling your story, and why you should dedicate at least one day a week stepping away from work and strategizing.

Links:

’Better Before Bigger’ by Nick Cramp: https://www.amazon.co.uk/dp/B093WQFN74 

‘The Great Game of Business’ by Jack Stack and Bo Burlingham: https://www.amazon.co.uk/dp/B00DIZQVP2/  

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/podcast/episode/2879b6d8/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan 

Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants 

Nicks’ website: https://www.nickcramp.com/  

Nick’s LinkedIn: https://www.linkedin.com/in/nickcramp/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to establish effective routines, manage the unpredictable nature of life, and remain consistent under pressure. They also explore the concept of identity and behavioural science, drawing insights from books like 'The Daily Stoic' by Ryan Holiday and 'Atomic Habits' by James Clear. This episode is packed with actionable insights and motivational stories to help you set up for a successful 2025.

Connect with Ally:

https://www.linkedin.com/in/ally-gordon-coaching/

https://allygordoncoaching.com/

Book recommendations:

A Path Through The Jungle:

https://uk.bookshop.org/a/8596/9781998991105

Atomic Habits:

https://uk.bookshop.org/a/8596/9781847941831

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

In this episode centered around hospitality and learning & development (L&D), the host meets Thomas near London Bridge to explore how technology can be leveraged to build a unique organizational culture. The discussion delves into Thomas's intriguing journey from rural America to a significant role at Dishoom in London, emphasizing how his experiences in acting and hospitality intersect. Thomas highlights the importance of servant leadership and continuous self-improvement in creating a strong culture. They discuss Dishoom's growth, its community-centric ethos, and the role of L&D as the 'plumbing' that maintains and elevates this culture. The conversation also touches on the future role of AI in enhancing training and hospitality, as well as the impact of embedding social good into the business model.

Links:

https://www.linkedin.com/in/thomas-stroppel-3a748a69/

https://www.dishoom.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Ally Gordon has over twenty years of experience helping business leaders, professionals and individuals realise their potential. Through his past experience as a Senior Manager and Director in a number of high profile businesses, Ally has led the growth and redirection of junior management through to board level, in sole traders, start-up businesses right through to global corporates.

Ally joins the show for the second time to share how we can all set better goals for ourselves – and how we can actually achieve them this time. We delve into having an accountability partner, setting boundaries, visioning, being clear on your beliefs and values, and the power of writing things down. 

Links:

#95 Ally Gordon, Coach and Mentor, on Your Belief System: https://www.hospitalitymavericks.com/95-ally-gordon-coach-and-mentor-on-your-belief-system/ 

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

LinkedIn: https://uk.linkedin.com/in/ally-gordon-coaching 

Ally’s Website: http://allygordoncoaching.com/ 

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. 

Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice on how to optimise your digital strategies to ensure short and long term ROI.

Takeaways:

• Tech should save you time and money
• Digital tools (apps, services, devices) are now cheaper, better and easier to use than ever before
• Understand where your inefficiencies are in your business is key; eliminate inefficiencies before trying to grow sales, so you don’t magnify waste
• Technology should remove inefficiencies - remove spreadsheets
• Technology should be part of the toolkit for progressive leaders

Links:

https://software.vitamojo.com/

https://www.linkedin.com/in/robkiddlondon/

https://www.hospitalitytech.uk/

https://twitter.com/rubikon_uk

https://www.linkedin.com/in/robkiddlondon/

This is Frederick Szydlowski, Co-Founder of Embargo, a CRM & loyalty data engine platform helping coffee shops, bakeries & quick-service restaurants connect with their key customers to drive repeat business across every customer journey.

This week, we speak with Frederick on how he founded Embargo, key takeaways for businesses to build relationships with customers, understanding the consumer on a deeper level through data, and thinking outside the box to develop consumer loyalty.

Connect with Frederick:

https://www.linkedin.com/in/fryderyk-frederick-szydlowski-2985a775/

https://www.embargoapp.com/

Kevin Kelly Article - 1,000 True Fans

https://kk.org/thetechnium/1000-true-fans/

Dan Hudson is the CEO and Founder of GiGL, the anti-CV tech startup making recruitment less boring. Featured in the Startups100 list of top startups of 2023, they are re-shaping the recruitment market with their video-based recruitment platform by delivering a fast, efficient, friendly and fun process for everyone. 

In this conversation, Dan unpacks more about his background and how he founded the business. We also explore why volatility is an opportunity, the need to change the way we hire Gen Z, how they have eradicated ‘ghosting’ in the application process, and some learning from operating as a tech-first business. 

Links:

GiGL: https://www.getgigl.com/

Dan Hudson’s LinkedIn: https://www.linkedin.com/in/dan-hudson-2736932/

GiGL LinkedIn: https://www.linkedin.com/company/getgigl/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

There is a massive business case and social responsibility to ensure that your digital presence is accessible for all. Denise Pane joins the show to run through what you can do to help 25% of the worldwide population who require better digital accessibility – from ADHD, trembling hand, epilepsy, and more. She is the Founder and CEO of Access Design Studio, a web development agency that knows how to create websites that convert to people of all abilities.

In this episode we explore some of the low hanging fruit to get you started today, top tips for creating an amazing UX for everyone, how Denise leads her team virtually, and how to manage your fears.

Links:

Web Content Accessibility Guidelines: https://www.w3.org/WAI/standards-guidelines/wcag/

‘The Compassionate Mind’ by Paul Gilbert: https://www.amazon.co.uk/dp/1849010986 

Accessibility Facts Infographic: https://accessdesignstudio.com/resources/#accessibility-facts-infographic 

Access Design Studio: https://accessdesignstudio.com/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries.

In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exercise as you need to continually improve to maintain your status. Join us as we discuss our scores from their assessment, how it has helped many businesses grow sustainably, and its implications for going mainstream.

Resources mentioned:

BCorporation.uk

#001: Long-term Thinking

#002: Doughnut Economics

#003: Circular Economy

Toast Ale

The Bear Kitchen

B Corp Free Assessment Tool

‘There Is No Planet B’ by Mike Berners-Lee

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com 

David’s Email: david@objectspaceplace.com 

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ 

We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk. 

In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario also talks about his podcast 'From Doubt to Drive,' highlighting the shared struggles and triumphs of entrepreneurs. The episode concludes with reflections on maintaining simplicity and genuine happiness in both personal and professional life.

Links:

Mario via LinkedIn: https://www.linkedin.com/in/mario-c-bauer-5b074a37/

Current Project:

• From Doubt to Drive Podcast: www.fromdoubttodrive.com
• Charity: www.teddybeareverywhere.com

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Today guest Brian Moore is a very special friend and business connection of Michael. Brian is a global retail expert, analyst, trainer and writer with decades of experience. Brian is the CEO of EMR- NamNews Ltd- a daily and monthly news covering everything from supermarkets to foodservice.

Brian and Michael will be talking about the current situation and how to navigate the storm - and the importance of the power of the good old 4 P’s and positioning and much more.

Remember if you would like some help please reach out to Brian you can do that via LinkedIn; Brian Moore or check out his blog at www.kamcityblog.com 

If you have not signed up to the newsletter go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who are making this possible.

Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope & Patience’, where she explores with guests the challenges of running a business and how to take care of yourself along the way – all whilst eating their favourite chocolate too. 

For over a decade, she ran the award-winning chocolate business Amelia Rope Chocolate, so we learn more about her lessons learnt from that journey. She has competed twice on ‘Masterchef, and she is a volunteer employment mentor for Fine Cell Work’s ‘Open the Gate’ programme.

I’m excited to have her on the show as we discuss business cycles, why she started her podcast, working with life coaches, the power of appreciation – and recovering from broken bones.

Links:

Hope & Patience Podcast: https://hopeandpatience.co.uk/podcasts 

S2 E8 Angus Thirlwell, Co-Founder Hotel Chocolat: https://hopeandpatience.co.uk/podcasts/angus-thirlwell-hotel-chocolat 

S2 E6 Julian Metcalfe, Founder Pret & Itsu: https://hopeandpatience.co.uk/podcasts/s2-e6-julian-metcalfe-founder-pret-amp-itsu 

‘Thrive’ by Ariana Huffington: https://www.amazon.com/Thrive-Redefining-Success-Creating-Well-Being/dp/0804140863 

Clubhouse - Amelia Pod

Amelia’s Instagram: https://www.instagram.com/amelia_rope 

Amelia's Twitter: https://twitter.com/ameliarope 

#50 Time for a system change with Zoey Henderson, Founder of CleanSlate: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle helps organizations connect every guest interaction to your back-of-house operations. With me today is Tim Brown, the unit’s Vice President of Global Solution Engineering. He leads an international team of experienced technical sales consultants dedicated to devising and deploying pioneering IT solutions that accelerate innovation for food and beverage customers.

I’m excited to learn from Tim how the industry can get the best out of technology. We also talk about dealing with ‘spaghetti’ architecture, how to help your staff with technology, voice-activated devices, revenue forecasting, and building loyalty.

Links:

Oracle for Food and Beverage: https://www.oracle.com/industries/food-beverage/ 

Tim’ LinkedIn: https://www.linkedin.com/in/timpbrown69/ 

Tim’s Twitter: https://twitter.com/timpbrown 

#83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy: https://hospitality-mavericks.captivate.fm/episode/83  

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega brands. 

Chris was the first employee when the company was formed in 2004, and has seen the growth of the network since. The GHA now has a membership of over 550 hotels with representation in over 75 countries.

Tune in to learn more about the future of business travel, travel “pocket” trends, hotels serving local communities, and what it’s like setting up an alliance with other hotels. 

Links:

Chris Hartley’s LinkedIn: https://www.linkedin.com/in/christopherhartleygha/ 

Global Hotel Alliance’s LinkedIn: https://www.linkedin.com/company/global-hotel-alliance/ 

Email Chris: christopher.hartley@gha.com 

Global Hotel Alliance: https://www.globalhotelalliance.com/ 

Discovery Loyalty: https://www.discoveryloyalty.com/ 

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n 

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie.

Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making.

He shares reflections on the early days of his career, Jeremy highlights the key role mentoring had in his development.

He also explores how the hospitality industry has evolved, emphasizing the importance of adaptation and continuous growth.

Drawing on his experiences and setbacks, he emphasizes on staying true to one's intuition and maintaining humility in leadership. Lastly, he previews his upcoming book, which is set for release in the near future.

Connect with Jeremy

https://www.grif.com/index.php?p=speakers/jeremy-king

https://en.wikipedia.org/wiki/Le_Caprice

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Andrew Coney is a true Maverick and rule breaker. As the General Manager of the boutique hotel The Hari, London, Andrew embraces the power of being a small operator by giving truly tailored experiences to all guests. The Hari is a 5* 85-​bedroom luxury hotel situated in the heart of Belgravia, and Andrew has been GM since 2014. We can all learn something from the hotel business, so I can’t wait to find out more about Andrew’s work ethic. 

In this impactful conversation, we uncover what it takes to instil spontaneity and autonomy within your team. We also discuss doing charity work through your business, positive stalking, Tripadvisor, and delivering a home experience. 

Links:

Born Free: https://www.bornfree.org.uk/

TheHari.com: https://www.thehari.com/ 

#87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://hospitality-mavericks.captivate.fm/episode/87 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Welcome to episode 3 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.

We are joined by owner/operator Morten P. Ortwed, founding partner at DiningSix, a Danish restaurant company redefining the dining experience.

Morten and Michael dive into: 

• The journey of DiningSix and how they came to expand into multiple countries.
• Why DiningSix's vision and mission are so powerful in building their culture.
• Why culture is a hardcore business skill.
• Explore the challenge of balancing the needs of employees with the challenges of running a successful hospitality business. 

You are welcome to connect with Morten here:

https://www.linkedin.com/in/mortenpdk/

https://www.diningsix.co.uk/

This episode was presented by Ziik - The Social Intranet. 

Learn more about Ziik here:

https://www.ziik.io/

What makes a place ‘special’ to work at? I’m excited to share with you a conversation I had with an expert in this field. David Dressler is a leadership coach, strategic advisor to purpose-driven entrepreneurs, author of ‘Ten Year Plan’ and one of the co-founders of Tender Greens – a successful and purpose-driven restaurant chain in the USA. 

In this candid interview, David shares how to form a ten year business plan, making a difference in your community, the current restaurant ‘Renaissance’, and why making a hard decision doesn't have to be so hard. We also dive into the pains of growing a business and what it means for you as a founder. 

Links:

‘Ten Year Plan’ by David Dressler

The Sustainable Life Project

‘Drive’ by Daniel Pink

Tender Greens

Quiet Advisory

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted by the great John Porter of ShielPorter Communications. In this special episode, we unpack our whitepaper ‘Six Tenets of Agile Hospitality: 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’. 

It took more than 12 months of research and writing, plus the team's combined experience and we have hugely appreciated all your great feedback since we released this paper in September. Tune in to this interview as we unpack the key takeaways from this whitepaper, what holds businesses back from growing, and why you need to give yourself the gift of time to reflect. Get your access to the whitepaper in the link below. 

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ 

From Fragile to Agile: How to Navigate the New Era of Hospitality: https://www.bizimply.com/blog/navigate-the-new-era-of-hospitality/ 

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://www.hospitalitymavericks.com/77-nicole-antonio-gadsdon-founder-of-banana-pepper-hr-on-leading-with-care/ 

#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force/ 

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace: https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/ 

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ 

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality

When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, Outpost is a hospitality brand delivering live, work and travel services to a community of remote workers. From teaching in Japan to working at the White House and Wall Street to NGOs, David has seen and done a lot.

Calling in from Singapore, David shares his tips on how to build a strong community with interactive spaces. In this episode we explore the future for families being digital nomads, building partnerships, how we want to travel in the future, and the opportunities for hotels. Whilst a lot of us are in lockdown, this episode will embolden you for a brighter future when we can travel and collaborate in person again. 

Links:

DestinationOutpost.co: https://destinationoutpost.co/ 

‘The Elements of Power’ by David Abraham: https://www.amazon.com/Elements-Power-Gadgets-Struggle-Sustainable/dp/030022690X 

‘Why We Sleep’ by David Walker: https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/ 

David’s LinkedIn: https://www.linkedin.com/in/david-abraham-73960a1/ 

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://www.hospitalitymavericks.com/podcast/episode/1fe677ea/88-larry-korman-president-of-aka-hotel-residences-on-being-3d 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n 

Dan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.

Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct impact on business operations, and the innovative practices that set the group apart. Dan shares insights into the company’s structure, its focus on quality and sustainability, and how addressing mental health and fostering a supportive culture has been crucial for their success. The discussion also covers practical strategies for business leaders to prioritize mental health, including normalizing conversations around it, proactive interventions, and leveraging technology.

Connect with Dan:

https://www.linkedin.com/in/dansimonssays/

https://www.dansimonssays.com/

https://www.farmersrestaurantgroup.com/

Books:

One minute manager:

https://www.amazon.co.uk/New-One-Minute-Manager/dp/0008128049/ref=tmm_pap_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.6ow4T49GHHtQIdqVyXGg1Og_EISyfAXfNieR8gcpamAyzmcAIk3entoplS2zITEgmEwraejAzcyI7TH1DPAgT4Gu36jNfM3vjAWcPyxv3S74a7at9YK8nP1oZ6u94cR7KFmhmUY6xjl7sTRayGEiwuvRwftpiqpt8rPeoufFj3D8ie7RIocMygeGVkSLAJIleRvb9QupF4fNUGLOOPWYo4sEmo9h5Mjp9jCyYCC7dmk.AbmlHa_XXtCRWrKJ1wqyThmeQxZKRp5jdqANHAdt-ug&qid=1711033175&sr=8-1

Menopause Manifesto

The Menopause Manifesto: Own Your Health with Facts and Feminism

Anxious Achiever

https://www.amazon.co.uk/Anxious-Achiever-Biggest-Leadership-Superpower/dp/164782253X/ref=tmm_hrd_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.B4AFeR9iiVov-F3mE88-pI96763gvUNsBpCYXqNLoiwg-SAL8ysfCFkbDtLXUEq8cOZXLFN3c1u-4A0QXktkmkQyyETFhZsBXhfqPrNMSiG98HmVbxLomkALdcs6-uzgT8ExoKHBgkE8gJ-JnSv9A90KUyDXRlDc6hE2L2pAcvP5lenJl4mfq0w-QfoCjjzB4mhJK-ODV9c5MgdLAWaFmOW6J5PVTFxPRUpjRStQdB4.dCHv5pTHB6i9xVQt0HTnHDvkIoQwV-jaoSdBTHNU-Ls&qid=1711033104&sr=8-3

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.

Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.

Connect with Jon:

https://www.linkedin.com/in/jonathan-davies-0a05233/

https://levy.co.uk/

Podcasts:

https://www.hospitalitymavericks.com/112-jon-davies-md-of-levy-uk-and-ireland-on-the-circular-food-economy/

https://www.hospitalitymavericks.com/255-dr-vincent-walsh-global-circular-regenerative-living-systems-expert/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Not1Bean is a coffee company that only supply coffee which has been roasted and packaged within the communities that grew them to ensure that coffee farming communities are well equipped to mitigate the ever increasing danger climate change poses to their way of life. This revenue is often the difference between sustainability and abject poverty - and who could object to fewer cargo ships due to the weight difference of roasted coffee being lighter? In this episode, Michael sits down with Gary and Mike, from Not1Bean to discuss the power of direct coffee trade with the farmers, slavery, climate change and the impact on coffee supply in the future, sustainability in coffee and much about how the coffee industry works.

#Not1Bean #MichaelCoates #GaryGolden #MichaelTingsager #Coffee #Community #Hospitality #EmployeeExperience #Farming #Communities #CoffeeTrade #CoffeeBeans #ClimateChange #Slavery #Sustainability #Poverty #CoffeeSupply #Future #PutPeopleFirst #CoffeeIndustry #HospitalityMavericks #Business #Podcast #Maverick #DareToBeDifferent

What’s it like to run a business with your closest family members? Brooks Kirchheimer, Co-Owner at Hearth and Hill, shares their approach to growing the business and building a unique culture that people want to support and join. Located in Park City, Utah, the independent restaurant has a revived take on contemporary American cuisine that's locally driven. 

Before opening his own restaurant business he worked for great hospitality businesses like Merriman's Hawaii, and as general manager for Robert Redford’s Sundance Mountain Resort. I had a great time catching up with Brooks to learn more about the future of the independent food scene, being a community restaurant, what growth means to them and the rise of comfort food. 

Links:

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 

Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants 

Brooks’ email: brooksk@hearth-hill.com 

Hearth and Hill: https://hearth-hill.com/ 

Hearth and Hill Instagram: https://www.instagram.com/hearth_and_hill/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

It’s time to build some robust changes. Today’s guest, Samantha Clarke, is on a mission to create the next generation of change-makers, carving out a happier way of working with more purpose, meaning and intention.

Having been a previous guest on the show, it was fascinating to reflect on changes since our pre-pandemic conversation. Samantha runs workshops, talks, coaches, and is the CEO and Author of ‘Love It Or Leave It’.

I found this conversation really impactful as Samantha reflects on the new way of leading. Through self-management and reflection, we need to ensure we have the energy and systems for long-term change. Tune in to learn more about looking out for your blind spots, the power of recharging, wind-down routines – and holding space for your team.

Links:

#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke, Happiness Consultant, Author and Founder of the Growth & Happiness School: https://hospitality-mavericks.captivate.fm/episode/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke 

‘Love It Or Leave It’ by Samantha Clarke: https://www.amazon.com/dp/1913068080/ 

‘Why We Sleep’ by Matthew Walker: https://www.amazon.com/dp/B0752XRB5F/ 

‘Eleven Rings’ by Phil Jackson: https://www.amazon.com/dp/0143125346

The Rise of 'COVID Shame' at Work - VICE: https://www.vice.com/en/article/xgdvvz/what-is-covid-shame-at-work

Samantha’s Website: https://samanthaand.co/ 

Love It or Leave It: https://loveitleaveit.co/ 

Love It or Leave It Podcast: https://loveitleaveit.co/podcasts 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Download Your Free Copy of From Fragile to Agile White Paper here?

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

How do you have a story and a brand that talks to people's hearts? Find out how from Sophia Ahamed, the Principal at Monograph&Co – a Design Agency based in Vancouver, Canada. They produce compelling brand identities, publications, product packaging and digital experiences for clientele both locally and internationally. She is a Designer and Artist with over a decade of experience building brands and crafting design-specific pieces for the hospitality, food and beverage, and retail sectors

It was fascinating to learn how storytelling bleeds into all parts of a business. Tune in as we discuss behavioural theory, how good storytelling helps retain your employees, why ‘bespoke’ is now an expectation, finding your voice as an introvert, and life lessons from the Stoics. 

Links:

‘Stillness Is the Key’ by Ryan Holiday

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#113 Carlijn Postma, Founder of The Post, on Binge Marketing

‘Meditations’ by Marcus Aurelius

‘The Alchemist’ by Paulo Coelho

Monograph&Co

Monograph&Co’s Instagram

Sophia’s Instagram

Sophia’s LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Welcome to episode 2 of the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.

Michael talks with Simon Wanler, Co-Founder and CEO of Bastard Burger: 

They Delve into the story of Simon and the renowned burger chain, exploring the vision, mission, and success driving Bastard Burger's rise.

• Uncover how Bastard Burger's mastery of culture and people in hospitality translates into a hardcore business strategy with a clearly defined people strategy and innovative workplace practices.
• Learn how Bastard Burger's Scandi heritage influences their approach to people and culture.
• How they manage the delicate balance of meeting the evolving expectations of hospitality workers while addressing the broader goals and challenges of running a successful business.

You are welcome to connect with Simon Wanler here:

https://www.linkedin.com/in/simon-wanler-89b8276a/

This episode was presented by Ziik - The Social Intranet. 

Learn more about Ziik here:

https://www.ziik.io/

Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy through her sustainability, social and culinary goals. Mary is an American chef, restaurateur, cookbook author, activist, and radio and TV personality. She is best known for Border Grill restaurants, trucks, and catering, which she runs with her business partner of more than 35 years, Susan Feniger.

In this conversation we discuss what it’s like to work with a business partner, being a ‘celebrity chef’, lobbying legislators, overcoming the diversity challenges in the industry, leveraging women-owned restaurants – and working with Julia Childs. 

Links:

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122

Regarding Her: https://www.regardingherfood.com/

The James Beard Foundation: https://www.jamesbeard.org/

Instagram: https://www.instagram.com/marysuemilliken/ 

BorderGrill.com: https://www.bordergrill.com/ 

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

I love speaking with guests who find different ways of building a business, and today’s guest is no exception. Carly Trisk-Grove is the Co-creator of OPOP (One Plate One Price), a social enterprise restaurant that offers a new model for casual dining. Carly is on a mission to find out how restaurants can be run for the benefit of the community they serve. 

Carly shares how restaurants can be a catalyst for change in society through three ways: health, work and combating loneliness. Tune in as we discuss having a national restaurant service, self-managed teams, the existential role of restaurants in society – and why everyone needs to work in hospitality for at least six months

Links:

OPOP

OPOP’s Instagram

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#149 Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, on Connecting with Your Community

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and drinks. 

She as a wealth of restaurant and hospitality experience creating and running her own businesses as well as recently being the head of operations for Redemption Bar.  

We talked about the current storm in the industry - how to survive and thrive in it. Attitude to employees, Mindfulness and mental health, The way we will have to operate in the years to come and how food can be a catalyst for change.

You can follow on LinkedIn: zoey-henderson

Jonatan Rasmussen, Co-Founder of All Gravy, shares his passion for better employee engagement and how financial wellness plays a large role in retention and performance.

This conversation covers the importance of building employee experience through financial wellness, challenges businesses face and how mindset can affect performance, the benefit of tech within a business, and being self-aware as an operator.

Connect with Jonatan:

https://www.linkedin.com/in/jonatanmarc/

https://www.allgravy.com/

Today’s guest Jeremiah Tower needs little introduction. He’s an American celebrity chef who, along with Alice Waters and Wolfgang Puck, has been credited with pioneering the culinary style known as California cuisine. 

His career began at Chez Panisse, in California, after a chance job opportunity. He later opened his own restaurant, Stars, in San Francisco, with branches in Napa Valley, Palo Alto, Manila, and Singapore. His biographical documentary ‘Jeremiah Tower: The Last Magnificent’ was produced by Anthony Bourdain.

Jeremiah champions in the interview that you need to “get out of your head and back into your mouth”. I had a great time picking Jeremiah’s brain about what the industry can do to thrive after the pandemic. It’s about bringing the greatest brains together. Tune in to learn about re-training staff, dealing with unfinished business, how to say yes – and when he had to build an extra table for customers one evening.

Links:

Chez Panisse: https://www.chezpanisse.com/1/

Jeremiah Tower: The Last Magnificent: https://www.youtube.com/watch?v=WefXe-io6aw

Hillstone Restaurant Group: https://hillstone.com/ 

‘Simple French Food’ by Richard Olney: https://www.amazon.com/Simple-French-Food-40th-Anniversary/dp/0544242203

‘Le Guide Culinaire’ by Auguste Escoffier: https://www.amazon.com/Escoffier-Culinaire-Complete-Translation-English/dp/0831754788

‘Ma Gastronomie’ by Fernand Point: https://www.amazon.co.uk/Ma-Gastronomie-Fernand-Point/dp/071563836X

Nation's Restaurant News: https://www.nrn.com/

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n

Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the hospitality industry has been running on long hours, low-profit margins and constant competition. It’s time to change the business model for this industry.

Joshua Kopel is an entrepreneur, Michelin-rated restaurateur and podcast host. He founded FLO, a restaurant growth accelerator, to help restaurants optimize their business and dramatically grow sales. Tune in to learn more about the infinite mindset, what opportunities have come out of Covid-19, and living a more balanced life.

Links:

Full Comp Podcast: https://justcallflo.com/fullcomp

Interview with Gino Wickman: https://podcasts.apple.com/us/podcast/taking-entrepreneurial-leap-gino-wickman-bestselling/id1506823506

Flo: https://justcallflo.com/

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996

‘Traction’ by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837

https://www.linkedin.com/in/joshuakopel1/

Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only achieves great business results but also makes a significant positive impact on your people, community and our planet. 

Ari is the Co-Founder of Zingerman's Delicatessen, which is a nationally renowned food icon.  Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Over the years, Ari has written a range of books and pamphlets including Zingerman’s Guide to Good Leading, and many other great books and pamphlets you can find via their website.

With a 2032 vision already in place, Ari has crafted the power of self-leadership and detailed missions. Join our conversation as we discuss how to better manage yourself, the art of visioning, teaching systems design, the power of language, and how to have a healthy relationship with time.

Links:

‘Small Giants’ by Bo Burlingham: https://www.amazon.co.uk/Small-Giants-Companies-Choose-Instead/dp/1591841496

ZingTrain pamphlets: https://shop.zingtrain.com/collections/pamphlets

‘The Choice’ by Edith Eger: https://www.amazon.co.uk/Choice-true-story-hope/dp/1846045126/

‘Man’s Search For Meaning’ by Viktor Frankl: https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/

John O'Donohue: https://www.amazon.co.uk/John-ODonohue/e/B001H6N9TK

Peter Koestenbaum: https://www.amazon.co.uk/Peter-Koestenbaum/e/B000APFMYY 

‘All About Love: New Visions’ by Bell Hooks: https://www.amazon.co.uk/All-About-Love-Visions-Paperback/dp/0060959479

‘The Artist's Way’ by Julia Cameron: https://www.amazon.co.uk/Artists-Way-Spiritual-Higher-Creativity/dp/1788164296/

‘If You Want to Write’ by Brenda Ueland: https://www.amazon.co.uk/If-You-Want-Write-Independence/dp/9650060286/

‘How Not To Be Afraid’ by Gareth Higgins: https://www.amazon.co.uk/How-Not-Afraid-Everything-Terrifying/dp/178622318X/

‘To Make Our World Anew’ by Robin Kelley: https://www.amazon.co.uk/Make-Our-World-Anew-Americans/dp/0195139453

ari@zingermans.com

#62 Leading with radical acceptance with Dr Vikki Barnes:

How digitally visible are you with your staff? In today’s episode, we explore the new era of leadership that’s been shaped by how we use technology – the social leader. Rob Liddiard, Co-founder and CEO of Yapster, share what you can do with technology to help you lead your team and scale your communication.

Founded in 2015, Yapster is a fully integrated mobile communications platform, designed for frontline colleagues who don’t have company email addresses. The platform is used by many of the most recognisable frontline organisations known to the public, including BrewDog, Caffè Nero, Krispy Kreme and Wagamama. 

Listen to find out more about Yapster’s influence score, gamifying sales, the role of data in leadership, micro efforts – and polo shirts.

Links:

• Yapster: https://www.yapster.info/
• ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ 
• Scotty Mills: https://twitter.com/scotty_mills07 
• ‘The Advantage’ by Patrick Lencioni: https://www.amazon.co.uk/dp/0470941529/ 
• ‘Taking People With You’ by David Novak: https://www.amazon.co.uk/Taking-People-You-Things-Happen/dp/1591845912/ 
• ‘The Great CEO Within’ Matt Mochary: https://www.amazon.co.uk/Great-CEO-Within-Tactical-Building/dp/0578599287/  
• ‘The Hard Thing About Hard Things’ by Ben Horitz: https://www.amazon.co.uk/Hard-Thing-About-Things-Building/dp/0062273205/  
• ‘Atomic Habits’ by James Clear: https://www.amazon.co.uk/Atomic-Habits-Proven-Build-Break/dp/1847941834 
• #104 Charlotte Purvis, Author, on the Customer Communication Formula: https://hospitality-mavericks.captivate.fm/episode/104 
• Rob’s email: rob@yapster.co.uk 
• Rob’s LinkedIn: https://www.linkedin.com/in/robertliddiard/ 
• Rob’s Twitter: https://twitter.com/rjliddiard 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Please participate in our survey here on how organisations are changing ways to build an employee and customer exspirence:

https://hospitalitymavericks.typeform.com/to/t0vQz39b

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every...

Planning is key to the success of any business. But how do you actually put a good plan in place? Today’s guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key Results. It’s something that I’ve implemented in the past, and I can’t wait to find out what you can do today.

Tim leads a team of OKR experts at Atruity. They provide OKR Consulting to numerous organisations ranging from publicly traded companies to start ups. Through their proven methodology and numerous OKR Programs, they ensure effective implementation and management of OKR journeys.

In this discussion we explore how OKRs have been helping businesses thrive during the pandemic. Tune in as we discuss why plans fail, striving for simplicity, remote working trends and business epiphany moments. This year is giving us the opportunity to reset, so let's start implementing some OKR strategies.

Links:

Atruity1.com: https://atruity1.com/ 

‘Measure What Matters’ by John Doerr: https://www.amazon.co.uk/Measure-What-Matters-Simple-Drives/dp/024134848X/r 

The UN’s 17 Goals: https://sdgs.un.org/goals 

‘Radical Focus’ by Christina Wodtke: https://www.amazon.com/Radical-Focus-Achieving-Important-Objectives-ebook/dp/B01BFKJA0Y

OKRs Q&A Podcast: https://podcasts.apple.com/us/podcast/okrs-q-a/id1526358254

‘The Service Profit Chain’ by James L. Heskett, W. Earl Sasser, Leonard Schlesinger: https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569 

Atruity’s resources: https://atruity1.com/resources/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/

Ep. 1: Going from Manager to Leader using OKRs | Leif Ulstru‪p‬: https://podcasts.apple.com/us/podcast/ep-1-going-from-manager-to-leader-using-okrs-leif-ulstrup/id1526358254?i=1000487106945

tim@atruity1.com 

#60 Join The Dots with Martin Johnson, Founder of YourBigPic: https://hospitality-mavericks.captivate.fm/episode/60-join-the-dots-with-martin-johnson

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Join the GameChanger Facebook Group:

Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content strategy and consultancy services. They help restaurants and brands connect with consumers through engaging food and drink content. 

It was great speaking with Annica in person in the Brighton studio. In this episode, Annica talks about the core principles of persuasion, how she trains people to write their own copy, collaborating with clients, her ‘magic two-question survey’, and what developments in tech she’s excited to see. 

Links

‘Influence: Science and Practice’ by Robert Cialdini: https://www.amazon.co.uk/dp/0205609996

The Food Marketing Club: https://www.facebook.com/groups/foodmarketingclub/ 

2Forks: https://www.2forks.co.uk/ 

Annica’s LinkedIn: https://www.linkedin.com/in/annicawainwright/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Today we speak with Darren Spicer bout redefining the drive-thru beverage experience with Clutch Coffee Bar.

In this episode, Darren Spicer, CEO and co-founder of Clutch Coffee Bar talks about his U.S. based coffee company’s mission to redefine the drive-thru beverage experience. He discusses their emphasis on human interaction over AI technology in their services, their methods to ensure positive customer interactions and their ventures into energy drinks. Reflecting on the company’s rapid expansion, Darren talks about their goal for 50 locations by 2026 and shares how they maintain the quality of their service during this growth. He also talks about investing more in the company's employees and the integral part they play in the company's growth.

Connect with Darren:

https://www.clutchcoffeebar.com/

https://www.linkedin.com/in/darren-spicer-44243a74/

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

With over 18 years experience in the workforce management industry, Andreas Sjölund is a true expert when it comes to digitising the employee experience. As Co-Founder at Quinyx, their motto is “happy workforce, happy business”.

Quinyx is a leading workforce management software. Their technology helps simplify scheduling, time reporting, communication, task management, budgeting and forecasting. They help some of the world’s biggest businesses, such as McDonald’s, DHL and Hilton.

I was fascinated by what Andreas had to share about building great company culture with the help of technology. Join us as we explore how AI can help read customer trends, the lessons learnt from building his own company culture, how technology has evolved this year – and his former career as an ice hockey player. 

Links:

Quinyx: https://www.quinyx.com/ 

Erik Fjellborg: https://www.linkedin.com/in/erikfjellborg

Widget Brain: https://widgetbrain.com/ 

Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo: https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo 

Queuemail: https://plugins.grails.org/plugin/vahid/queuemail 

The Power of Why: https://simonsinek.com/commit/the-power-of-why/ 

Lululemon Mirror Gym: https://shop.lululemon.com/story/mirror-home-gym 

Unleash The Power Within: https://www.tonyrobbins.com/events/unleash-the-power-within/ 

Brendon Burchard: https://brendon.com/ 

Sales Hacker: https://www.saleshacker.com/tag/podcast/ 

The Tim Ferriss Show:

In this episode, we have Ivan Brewer from Australia. Ivan is a restaurant advisor and expert that helps SME food and beverage businesses achieve sustainable profitability. We will be talking about how to survive and thrive the shit storm as an operator. What preparation you can do now to ensure you are ready when business picks up again.

Remember if you would like some help or chat, please reach out to Ivan LinkedIn Ivan Brewer.

If you have not signed up to the newsletter, go to https://www.experience101.live/ and sign up today.

Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible. 

The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that benefits everyone.

In this episode, we discuss the impact of no-shows, the need to be transparent with data, the psychology behind paying a premium, the importance of customer service, and why the biggest risk comes from not making decisions.

Links:

#143 Dino Joannides, Advisor and Senior Executive at Bizimply and rezexe, on Doing Your Homework: https://www.hospitalitymavericks.com/143-dino-joannides-advisor-and-senior-executive-at-bizimply-and-rezexe-on-doing-your-homework/ 

resexe: https://rezexe.co.uk/ 

Connect with Ross on LinkedIn: https://www.linkedin.com/in/ross-ivers-846595197/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today we explore actionable business intelligence and forecasting for restaurants. We are joined by Christian Mouysset, Co-Founder of Tenzo, who is currently revolutionizing restaurant operations. The restaurant management and sales forecasting app works with leading brands such as The Breakfast Club, Pizza Pilgrims, and Nando’s.

In this episode we discuss Tenzo’s goals for long-term growth, addressing the major industry issue with food waste, using AI to experiment, how Christian gets comfortable with failure, being a category leader – and setting the bar high when hiring.

Links:

‘Play Bigger’ by Al Ramadan, Dave Peterson, Christopher Lochhead, Kevin Maney: https://www.amazon.co.uk/dp/0062407619

Tenzo: https://www.gotenzo.com/

HRC 2023: https://www.hrc.co.uk/

Christian’s LinkedIn: https://uk.linkedin.com/in/christian-mouysset-62498a10

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Dan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique benefits like a cash-back card and industry-specific discounts, focusing on enhancing the employee experience and retention in hospitality. They talk about the importance of supporting the workforce better to create a ripple effect that attracts more people and customers to the hospitality industry. The conversation also touches on the challenges the industry faces, such as staffing and inflation, and the role of benefits in addressing these issues. 

Connect with Dan on LinkedIn: https://www.linkedin.com/in/dan-n-1b82b3130/

Check out Hospitality Rewards: https://hospitalityrewards.co.uk/

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.

Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace.

As co-hosts of &Happiness, a podcast which explores what makes us happy, Kitty and Klaudia are obsessed with storytelling. Alongside the podcast, Kitty is the Director of creative digital marketing agency TrapezeMedia, and Klaudia is a work psychologist and a learning and development specialist. They also provide online training, including the popular Hospitality Reset Menu.

We discuss buying directly from brands, how restaurants track ROI from online marketing, the future of at-home restaurant experiences, and how to watch out for your ‘gremlins’.

Links:

& Happiness Podcast: https://www.andhappiness.co.uk/

Brighton Coffee Works: https://www.instagram.com/brightoncoffeeworks/ 

Dirty Bones: https://dirty-bones.com/ 

Rice Error: https://riceerror.com/

Episode 19: Social Media &Happiness: https://www.andhappiness.co.uk/episodes//episode-19-socialmedia 

#72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need: https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need 

Dent Accelerator: https://www.dent.global/accelerators/ 

‘Key Person of Influence’ by Daniel Priestley: https://amzn.to/3bjhTWG

‘Drive’ by Daniel Pink: https://amzn.to/2MDeacv

TrapezeMedia.co.uk:

In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset management.

We talked about how the pandemic has impacted the hotel market in the US, Davonne gives some great example on how the progressive hotel operators have pivoted during the crises, how the coming 12 to 18 months look for the general market.

She also gives some great advice to young people how are now entering the job market and how she is keeping herself in a good palace mentally to manage this difficult period.

Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com

Links:

https://www.thevonnegroup.com/

https://twitter.com/thevonnegroup

https://www.facebook.com/TheVonneGroup/

https://www.linkedin.com/in/davonnereaves/

https://hotelownership.teachable.com/

Welcome to this special podcast series, Digital Titans, brought to you by Vita Mojo and Hospitality Mavericks.

Tune into Amie from Vita Mojo who is excited to take you on this journey, as we explore the digital transformation within hospitality.

During this series, you’ll hear from industry leaders from the likes of Leon, the Azzuri Group and Amazon. We’ll talk through how they transformed their business with digital solutions while meeting the changing needs of the market.

If you have not yet got your version of the new free report “Digital transformation in hospitality” get it here now👇

https://resources.vitamojo.com/digital-transformation-hospitality-report

The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.

Learn more about Vita Mojo here👇

https://www.vitamojo.com

In this episode, we have Lucy Noone-Blake a very experienced Marketing & Communications Specialist in the hospitality and retail industry. Lucy has been through challenges throughout her career with brands like Living Ventures, Hawksmoor and most recently, Pear Communications . She gives her views on where she sees the industry is and some top communications tips to ensure that your brand message is consistent and In line with your values. Remember if you would like some help, please reach out to Lucy via Twitter @lucinoone7

Or on LinkedIn https://www.linkedin.com/in/lucy-noone-blake-87a117ab

If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to  https://www.experience101.live/ (https://www.experience101.live/) and sign up today.

Thanks to our partners HGEM, Tahola, Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.

Polly Robinson is a coach who specialises in leadership coaching for hospitality businesses. She joins the show to share her story and explain how she works with clients, including running leadership development workshops and participating in a government-funded program. 

Find out about the impact of leadership coaching for business growth, working in a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) environment, and the importance of challenging oneself and others to reach their potential.

Links:

Polly’s Website: https://pollyrobinson.co.uk/

Polly’s Instagram: https://www.instagram.com/polly_robinson_coach/

Polly’s LinkedIn: https://www.linkedin.com/in/pollyannrobinson/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard Dairy. The artisanal cheese retailer works with about 40 cheesemakers. They select, mature and sell farmhouse cheese from the UK and Ireland. Their secret to their success? Always have a clear, long-term plan in mind.

I had a great time meeting David in person, checking out their dairy in London. Tune in to our conversation as we explore the history of Neal’s Yard, mission statements, paying your staff good salaries, being flavour-driven, treating your suppliers like they are your partners – and his brief stint working on Wall Street. 

Links:

Neal’s Yard Dairy: ​​https://www.nealsyarddairy.co.uk/ 

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 

#91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions: https://hospitality-mavericks.captivate.fm/episode/91 

David’s email: david@nealsyarddairy.co.uk  

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Lauren outlines how her business supports small, independent hospitality operators by focusing on values alignment, quality over quantity, and fostering a positive work culture. She emphasizes the importance of personalized recruitment and her innovative approach to maintaining work-life balance for her team. This episode also explores the evolving landscape of hospitality recruitment post-COVID and the pursuit of genuine career chefs.

Connect with Lauren:

https://www.linkedin.com/in/lauren-barnett1/

https://www.homehospitality.co.uk/

https://www.actuallygoodchefjobs.co.uk/

https://www.instagram.com/_homehospitality/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Carlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud technologies. In this episode Michael sat down with Carlene to discuss the current storm in the world and how to survive this, how to develop a company's purpose, how to build culture, people practices and how making food together in a workplace can boost engagement and productivity.

Podcast edited by Let's Talk Video Production:  https://letstalkvideoproduction.com/(https://letstalkvideoproduction.com/) 

#Hospitality #HospitalityMavericks #Restaurants #Restaurant #MichaelTingsager #CarleneJackson #PutPeopleFirst #BeMaverick #DareToBeDifferent #Podcast #Podcasts #Business #Industry #Cloud9 #Cloud9Insights #Brighton #Leadership #CurrentStorm #HowToSurvive #Microsoft #Technology #SMEs #Profitability #Consultancy #Development #Purpose #Culture #People #PeoplePractices #Together #Engagement #Productivity

In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning. 

We talked about how he has seen the pandemic evolve and how to bring staff back. Scott underlines that staffing flexible will become a core discipline to master as hospitality businesses re-opens.

Scott gives some great advice at the end of the podcast - you are not in control - get a mentor to help you navigate the storm and have some optimism. 

Some great thinking about planning your future workforce in this episode.

Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com

Links:

https://www.linkedin.com/in/scottrerwin/?originalSubdomain=uk

https://www.hirehand.co.uk/

The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in from the US is ESDA’s Principal Richard Centolella, where he leads the Baltimore studio and oversees operations in New York City. He is a true maverick when it comes to designing functional, realistic, and engaging places for people.

This conversation brings to light how we need to optimise spaces and environments for our customers and staff as we enter this new post-pandemic paradigm. Tune in as we discuss the future for developers and the real estate market, regenerative landscape design, staycation trends and the role of mentorship.

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 

#30 Setting The Stage For The Best Hospitality Experiences with David Chenery: https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery 

EDSA: https://www.edsaplan.com/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/

Klaudia Mitura, podcast host, for The Happiness Challenges, comes back on the show to discuss how she test drives happiness hacks for when times are tougher through the science of happiness.

Klaudia explains how she researches happiness and how she encourages people to create more happiness rather than relying on the brain to dish out those emotions for us. She also covers her definition of happiness, misconceptions around happiness, if genetics play a role, state of happiness now with increased screen time, and how we can re-wire our brain for happiness at any age.

Connect with Klaudia:

https://thehappinesschallenge.co.uk/

https://www.linkedin.com/in/klaudiamitura/

https://www.hospitalitymavericks.com/86-kitty-newman-and-klaudia-mitura-happiness-co-hosts-on-placing-happiness-first/

From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in opening and running restaurants and hotels all over the world. Antoine launched HOMEtainment during the pandemic, so I can’t wait to learn more about his experiences.

In this episode we explore how to stand out as a premium provider, the home entertainment market, how the HOMEtainment platform works and mental health in hospitality.  

Links:

HOMEtainment: https://www.hometainment.com/ 

#121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at Home: https://hospitality-mavericks.captivate.fm/episode/121  

Antoine’s LinkedIn: https://www.linkedin.com/in/antoinemelon/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Download Your Free Copy of From Fragile to Agile White Paper here👇

https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/