Hospitality Leadership Podcast - Restaurant and Hotel Leadership. (Andy Jones)

Ted Lasso is a beloved comedy show about an American football coach brought in to coach a soccer team, but how does this translate to the hospitality industry and restaurants?If you watch the show, you will know that there are so many leadership lessons and, with series 3 now airing on Apple TV+, I though we could talk about some of the ways you can learn real leadership lessons from Ted.Join me for this short episode, part 1 of 2, as we explore some of the ways that Ted has a significant impact on the people around him.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

The pandemic has really opened up our customers to the reality of interacting with their favourite businesses and services remotely through apps - and this is something that isn't going to change soon. This trend is here to stay, that's why it is important to ensure your digital presence is stronger than ever - which may mean a custom app for your community may be the best option. Today I chat with Amin Yazdani of Craver about how;Custom mobile apps can improve the level of your customer experience;The benefits, operationally, of having a solid mobile ordering app, and;How you can use apps to improve how you engage with customers in the move to digital.If you want to check out how Craver can really add value to your business, check out www.craverapp.com/cafehustle for a free demo and 20% off your first 3 months.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsPeckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I chat with Greg Früchtenicht, Director of Partnerships at Saira Hospitality, which is a business that partners with hospitality brands to help them foster connections with their local communities to help the business benefit the local area as well as create employment for those people that live in the local communities. In this episode, we chat about;What Saira Hospitality does and its work with hospitality partners and their local communities;How their business and community framework could transfer to other sectors of hospitality, and;some steps that you can take to begin creating stronger ties with your local community.And so much more.Follow Saira Hospitality on Instagram: @sairahospitalityDon't forget to leave a rating for the podcast or email me at andy@thecafehustle.com and give me your feedback on the podcast.NewsletterJoin our community and find out more information about thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. Thats what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's fast-paced world, the ability to adapt is more crucial than ever - even more so in the hospitality industry.This episode explores the concept of Adaptive Leadership and my philosophy that this is the only true style of leadership that serves you in all phases or periods.Whether you're a young leader in tech, finance, or any other industry or a seasoned professional in the hospitality sector, this episode offers actionable insights to help you thrive in times of change.What You'll Learn:The Importance of Adaptive Leadership: Why the traditional 'command and control' style of leadership is becoming obsolete.Key Characteristics of an Adaptive Leader: Learn the traits that set adaptive leaders apart, including active listening, vulnerability, and a willingness to seek diverse perspectives.Practical Tips: Concrete steps you can take to become a more adaptive leader, from fostering open communication to investing in continuous learning.Subscribe, Rate, and Share:If you found value in this episode, please subscribe to The Hospitality Leadership Podcast, rate us, and share this episode with someone who could benefit from these insights.Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones.Sign up to our FREE 7-day email leadership course hereLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Why is leadership such a difficult concept to grasp for some? Is it the apparent technicality of the subject? Or when people are faced with the potential responsibility of leadership? Or is it simply that some are not natural-born leaders?Well, it isn't the last point. Leaders are well and truly made and not born with the skills needed to bring a team from where they are to where they need to be. I have recently been thinking about whether it is a simple case of how we communicate how and what leadership is. Is the language we use putting people off engaging and understanding what it means to lead and be led by someone else? A simple search of mission vision and values will show that somewhere on that Google results page, there are likely multiple pages about the difference between mission and vision - and that is the fundamental element of leadership. This highlights the problem in the first place.As a result, I am renewing my purpose around what I do. What problem do I wish to solve? That renewed purpose is around simplifying leadership in our coffee shops and the wider hospitality industry. I want to make leadership something that is accessible and relatable to people at the lowest levels of our businesses and allow them to be inspired by the rewarding work that comes with leading people to be better than they were yesterday, to provide the driving force behind organisational grown and ultimately achieving our goals.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

How much do we in the restaurant and hospitality business rely on our local communities? Many of you will know that they are extremely important, in the shape of both customers and also labour supply.Today I am joined by hospitality expert, Rocco Bova, as we chat about the social impact that our industry and how his new venture, My Humble House is flipping the business model of the hospitality industry.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

I am reintroducing Hustle Together, our private, online community with a renewed vision. Join us at thecafehustle.com/togetherPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Andy chats with one-half of the co-founders of Kilo Ziro Cafe Bar in Birmingham, Jeanette Pell.. We talk about the reality of what it takes to strive toward zero waste and the challenges that you can expect to face on that journey. We talk about;The biggest hurdles faced when moving to zero waste;how your relationship with your suppliers is the most important when it comes to reducing your business waste, and;how you can develop and educate your community along your journey.And so much more.NewsletterJoin our community and find out more information about thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality usually has high staff turnover rates. That's why it often feels like we are constantly rebuilding and developing our teams.In a way, we are constantly trying to integrate individuals into a group of established people and get them all pulling in the same direction. In the first part of this episode, I am joined by Chris Lalomia of Trusted Toolbox, who will help us to align all our people together and get them pulling in the same direction.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this second part of my episode with James Gray, Founder of Barista & Co, we chat about the innovative approach to their workspace, which allows a greater connection with their local community and we also touch on the benefits and relationships they build working with their wholesale partners.www.baristaandco.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

A special message from Andy.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Fear of failure is something as entrepreneurs we deal with on the daily. Fear of Success, on the other hand, is something we are less likely to expect, let alone discuss. Pearl Howie of Pearl Escapes has come onto The Cafe Hustle to discuss exactly this topic, how we can identify it and then, in part 2, how we can go about overcoming it and taking some real action and start showing up for ourselves, our people and our business.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In the hospitality industry, we know all about dealing with adversity. The pandemic railroaded our industry more or less overnight. Then inflation and the cost of living is something else we need to deal with in a time where we expected a post-restriction boom.Whilst those were, and are, extremely trying times, today's guest, Daniel Wolfe and his team have dealt with an additional level of adversity: Daniel's cancer diagnosis.In today's episode we talk about how Daniel and his team dealt with the news and the mindset change Daniel needed to keep his young business afloat and the way his amazing team rallied around him in support.City Cellars HTXBook Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's episode covers something that will affect all businesses in the U.S. and should at least be looked into. We are talking about the Employee Retention Credit for hospitality businesses with Catherine Tindall CPA, a partner at Dominion Enterprise Services. Catherine is an Employee Retention Credit Expert and talks through how the situation has changed with the ERC and why you should now revisit it if you previously thought you were ineligible. We cover;What the ERC is and what it may be worth to you;The complexities and implications of businesses who have accessed other funds, and;What goes into claiming the ERC.And so much more.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we start looking at a seven-step strategy that we can use to maximise the return on investment in any social media marketing. Although the principles are applicable to any social platform, this episode is more directed towards Facebook. I welcome Rachel Hatfield of Shoo Social Media onto The Cafe Hustle to take you through the first part of her seven-step strategy, we cover things such as;review process and looking at past successes and failuresYour strategy and how you are going to formulate your message,How you can successfully set out your gameplan;And so much moreCheck out Shoo at www.shoosocialmedia.co.ukNewsletterJoin our community and find out more information about thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this podcast episode, I explore the changes in the workplace, particularly in the hospitality industry, as a new generation of workers comes in. Our industry needs to attract and retain young workers, mostly aged between 18 and 25, by leveraging social media platforms like Instagram, Snapchat, and TikTok, making sure everything is mobile-friendly, offering flexibility, growth opportunities, and a benefits package that works for them. It's essential to reach out to potential candidates with a strategy considering the range of people and factors like location, availability, and experience. The podcast encourages employers to be more accommodating and integrative in their approach to work-life balance.Hospitality Leadership Podcast PartnersOur title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Marketing for your restaurant or hospitality business can be challenging for some, but comes easy for others. Why is that?in this episode, with restaurant coach, Chip Klose, we explore some of th fundamental elements of marketing and how you can apply them to your business.Also, don't forget to check out Chip's new book, The Restaurant Marketing Mindset, out October 3rd.UK: https://amzn.to/3LI4qJBUS: therestaurantmarketingmindset.comJoin My Leadership Clarity Coaching Program Here: thecafehustle.com/clarityLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

Leadership, particularly in hospitality, can often take a recognisable form. That of authority and unkind.Now I know I am talking in generalities, but this is the picture that is painted around hospitality.But that isn't how it needs to be, and there are other ways of leading your people, as James Gray of Barista & Co. discusses with us.Check out his full episode from The Cafe Hustle days here.--------If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

The power of working with a coach or mentor is well understood. They can give you perspective, self-awareness and help you unlock many barriers to success, both in your personal and professional life.Usually, done with someone who is more experienced, there are other options for you to gain the same insight into your hospitality leadership with the power of reverse mentoring.This episode guides you through how. to set up and benefit from reverse mentoring in your hospitality business.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Great hospitality leadership doesn't just happen, nor are hospitality leaders naturally born that way; they are made! They are made through their experiences and their development.But when it comes to hiring and promoting in your hospitality business, what do you look for? Skills or Personality?In this Follow-on Friday episode, we take a look at how we can hire the best people for our business and why investment in leadership development across your organisation can make a huge difference between success and failure.If you want to discuss your organisation's leadership development or people strategy, Book your FREE 30-minute leadership strategy call with Andy HERE.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Our mindset is really important as entrepreneurs, and that's true for any industry - not just coffee. But certain challenges come with running a coffee shop, particularly in the early days, which means we must be diligent when it comes to managing our time and the range of tasks that we carry each day. In this episode, we talk about protecting your time, saying no and dealing with imposter syndrome.Don't forget to grab your FREE mini-ebook with 5 additional strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

How we show up as leaders and owners has a huge impact on the overall performance of our coffee shops. That’s why I have brought Timmy Gallagher of Evolute Performance Coaching onto The Cafe Hustle to talk all about mental fitness and the important role that plays for any business person.https://evoluteperformance.com/PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality is an industry where we need to take a real focus on the wellbeing of our people. Someone who has a particular passion for wellbeing in hospitality is Craig Prentice, Founder of mum, the talent partner for the hospitality industry.He is also the Creator of the Walk for Wellbeing, which is focused on raising awareness of wellbeing in the hospitality industry, as well as raising much-needed funds for Hospitality Action.In this episode, we chat about;Why it is so important for you as a business leader to focus on the wellbeing of your people;How your business can better prioritise the wellbeing of your people, and;How your approach to recruitment can have an impact on the overall wellbeing of your people.Up until the 15th of October, you can get involved with Walk for Wellbeing and support an amazing hospitality cause.Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarityLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process.

WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.​

If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram

So we have learnt how to lead ourselves and our people better, but now we need to pull it all together.If we have covered how to lead people in our people leadership episode, organisational leadership is about how we can lead groups of people.Learn some of the ways in which you can better lead your business in this episode.Check out our episode on how to lead your people better.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ad choices. Visit megaphone.fm/adchoices

Leadership isn't all about skills and theory. There are so many different elements that come together to make someone a great leader.Today, I share some tips on how you can build a massive foundation for your leadership and begin influencing your restaurant, hotel or coffee shop in a whole new way.Join our Trust and Respect Workshop on Monday 11 September.Sign up to our FREE 7-day email leadership course hereLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences.

He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees.

Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.

In today's episode, we chat with Scot Turner of Auden Hospitality which is all about supporting the success of hospitality businesses. We chat about how putting people first is key to realising success in your hospitality or coffee shop business. We also look at some of the lessons Scot has learnt through his extensive experience in hospitality and how widening your viewpoint when analysing data can give you more context and insight into your business.Part 2 is coming on Wednesday where we talk about workflow, mental health and so much more - a great episode.www.audenhospitality.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Join me as I share how a specialist hospitality leadership coach can transform how you lead your hospitality business.Whether you are a coffee shop, restaurant or hotel, a hospitality leadership coach can bring massive benefits to how you guide your business towards success.Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

Join Andy as he chats with Kyle Gillette, coach, author and podcast host of Blue Shirt Leadership Podcast.In this episode, we are talking all about the important role that self-awareness plays when it comes to leading both yourself and your people - something we don't get enough time to do in hospitality.https://blueshirtcoaching.com/BALANCE Course - https://blueshirtcoaching.com/courses/sage-balance/Productivity Course - https://blueshirtcoaching.com/courses/5-cs/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we chat with Angus Mckenzie about some of the big misconceptions when choosing and buying your coffee equipment for your coffee shop. We discuss what matters when it comes to selecting your coffee machine and how any savings could be diverted to investing elsewhere in your coffee shop.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Part 2 of my amazing conversation with Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. We discuss the challenge of compromises and how regularly reviewing your mission can help you stay true to the original purpose. We also chat about making time for yourself to do your admin tasks and review your mission - which is very important.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In the second part of my conversation with Rachel Hatfield, co-founder of Shoo Social Media, we talk about the post-planning stages of her 7 step strategy for maximising you ROI when it comes to online advertising. If you haven't listened to Part 1, you can catch up here. In these episodes, we speak specifically about Facebook, but this strategy could easily be adapted to any online marketing you do. In this episode, we cover;Content creation and the things you should consider like your distribution channelsHow to optimise your ads and look at the data,How do you know when the best time to scale those adverts is to maximise impact and sales;And so much more.Check out Shoo at www.shoosocialmedia.co.ukNewsletterJoin our community and find out more information about thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I have an insightful conversation with Lisa Robyn Wood, who is a fellow leadership coach with experience in both the energy and hospitality industries and the founder of Grip Coaching.Lisa shares her passion for coaching and middle management as well as perspectives and experience of effective leadership, the importance of personal development, and how coaching practices can be used to enhance overall organizational performance.Lisa also highlights the importance of knowing yourself, setting priorities, establishing boundaries and creating space for thinking within any organisation.We discuss;Role of Middle ManagementImportance of Personal DevelopmentPower of CoachingLeadership in PracticeTips for Self-ManagementBenefits of Coaching for OrganisationsRight now, Andy has only two slots open for his bi-weekly coaching program. If you are interested in exploring what coaching can do for you, drop him an email at andy@thecafehustle.com Learn more about your ad choices. Visit megaphone.fm/adchoices

As hospitality business owners, you will likely have encountered the dilemma of that amazing team member - but their attitude stinks.Whether you are in a coffee shop, cafe, restaurant or even hotels, you know that how our teams show up impacts the experience that our guests have. In this episode, I walk though how we can approach that one employee who is amazing at their job but are unable to align with our culture. PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Join me for this week's Manifest episode where we revisit my chat with Phil Street.We condense some of the best parts of our chat into a ten-minute episode for those on a time crunch!Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarityLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

Sales is traditionally thought of as a dirty word, particularly in the people-focussed restaurant and hospitality sectors.But that needs to change. You need to change. If you dont want to sell as a business, then you aren't in a business. You are just hoping people will come and buy from you.In this episode, I am joined by Author and Sales Coach, Mandi Graziano as we dig into how to sell as a hospitality business and also explore some other areas of personal development and connection.Check out Mandi's book here:https://www.amazon.co.uk/Sales-Tales-Hustle-Humor-Lessons/dp/B09WRTXQG6/ref=sr_1_1?crid=2ZM5WL7VFREG7&keywords=sales+tales&qid=1684241814&sprefix=sales+tales%2Caps%2C80&sr=8-1Mandi on YouTube: https://www.youtube.com/@mandigrazianoWANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Learn more about your ad choices. Visit megaphone.fm/adchoices

We talk about it a lot, but what does it take to be an authentic leader?It is one of the best ways to connect and build trust with your people but why do leaders find it so hard to embrace?Join me in this episode where I chat about the first step in embracing authenticity and vulnerability - and why it's so important.Connect with me on LinkedIn over at https://www.linkedin.com/in/andyjonesmihi/Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Scot Turner of Auden hospitality, we turn our focus to our people and the impact we have on them as leaders.If you missed Part 1, make sure you head back and catch that. We talk about how our workspaces impact on their wellbeing and discuss the positive change that we as owners or managers can have by being mindful of our actions. We discuss;How we can create an advantage over our competitors by focusing on the workspace;How heat and lighting in kitchens can negitively impact the employee experience, and;Why, as owners, we need to accept that we contribute to mental health issues of our employees;and so much more.www.audenhospitality.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know we must have unique selling points to stand out in our industry. I would imagine that fitting out a double-decker bus and serving coffee from it counts as a great USP, particularly in the states. Today I am joined by Nick Bollinger of Junction Coffee OKC. In this first part of the episode, we chat about;Their mission and motivation behind making the jump into coffee;How they managed to get started with a double-decker bus, and;how they have handled the problematic community element of operating a mobile business.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to The Hospitality Leadership Podcast by Cafe Hustle Hospitality.In this episode, I'm delighted to welcome Roland Horne to the podcast, CEO and Founder of WatchHouse. Founded in 2014 after a career in building luxury aquariums, WatchHouse started with an initial location of only 25 meters square or 270 square feet. They now have 12 locations across London, including their roastery under the railway arches at London Bridge - and you will be able to tell that Roland joined us from their roastery site for this episode. They are now growing nationally and internationally, with locations planned in both Bath and New York. In this episode, we talk about;The challenge of delivering a multi-house speciality coffee operation;Why location choice isn't shouldn't be based solely on traditional KPIs;Why the 'energy' of your space can have a big impact on customers and team members;If you are developing your culture organically, you may be missing opportunities;Why people are the most important thing to your business; Why you should have a 'Culture Director';The challenges of growing internationally;Why you need 'culture carriers' as you open new sites;The expansion into house-roasting their own coffee;The benefits of Crowdfunding for the hospitality industry;Awareness of your weaknesses is important for any leader or relationship;Never dwell too much on the issue; heavily focus on the solution;and so much more.Follow Roland on Linkedinhttps://watchhouse.com/PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I am chatting with Sofia Syed, owner and operator of Roasted, located in Tremont, Cleveland, Ohio. Sofia, after growing up near where Roasted is located, moved around Ohio and eventually to California - working in marketing for several years before the right location came up for her coffee shop in Tremont. In this episode, we chat about;Some of the significant challenges Sofia faced opening her coffee shop;How she has managed to staff her business in the current climate;Some of the best tools and systems that Sofia uses in running her coffee shop;and so much more (including a cameo appearance by Sofia's Cat, Uma).Check out Roasted over on InstagramLeadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you fully understand what a coach or mentor does for you and your restaurant or hospitality business? Do you appreciate the true value of working with a coach or mentor? Do you even know how you go about finding one?Well Kieron 'The Boy' Bailey is on hand in today's episode to discuss the wonders of the hospitality industry, the importance of coaches and mentors and how Otolo can help you find the best mentor for you and your business.myotolo.comCULTURE CHANGE ACCELERATOR COHORT ENTRY IS LIVE!If you want the skills, tools and strategies to know how and why you should change your workplace culture, grab your spot on our new Culture Change Accelerator for only £47 ($56). Over 4 weeks, you will learn how to identify a bad workplace culture and be given the steps to begin changing and maintaining a culture to reach your personal and business success. head over to thecafehustle.com/culture.Hospitality Leadership Podcast PartnersDon't forget to check out our Cafe Hustle Hospitality newsletter over at thecafehustle.comThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

What goes into your guest experience in your cafe? Great service, great people and amazing food?What if I told you that you aren't all in on your customer experience until you create a theatre?That's what Eric Vaughn Johnson did at The Old Farm Cafe. Located next to his performing arts academy, inspired by parents sitting in their cars waiting for their children, Eric decided to create a cafe for them instead. What was produced was an immersive theatrical experience for their guests. Find out what it took to create and the challenges they faced in their coffee shop in today's episode.PartnersRotaCloud - online rota and team management software.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all have to deal with reviews from customers from time to time - both good and bad. But the real power is in how we deal with the information they provide. It's important to note that in the coffee shop industry our customers, more often than not, will vote with their feet. They will just go somewhere else with their business.So when someone provides any feedback, we must treat this like gold.In this episode, I share a strategy for dealing with that feedback and how we should act upon it. It's important from the point of view of both your business performance and also customer experience that we do. Learn more about your ad choices. Visit megaphone.fm/adchoices

I am really excited to introduce you to our new podcast partner, RotaCloud. An online rota and people management software product will help you and your team save considerable time regarding team management.First of all, I am delighted that RotaCloud is supporting our work on The Cafe Hustle Podcast. But it isn't as though we just partner with anyone. Andy is very much values-driven at The Cafe Hustle, and any partnership must be underpinned by a similar goal. RotaCloud shares the goal of making people's lives better are a perfect fit owing to the fact they are very people driven and all about making the lives of your people, no matter what level, easier.In this episode, I chat with co-founder Joel Beverley to learn more about RotaCloud and how their software can transform how you manage your teams.PartnersRotaCloud - online rota and team management software.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

This is Part 2 of my chat with Henry Ayers of The Gentlemen Baristas and Adam Pagor of Grain & Hearth. In this episode we continue the conversation and in particular, talk about mental health and its impact on the industry.The Gentlemen Baristas InstagramGrain & Hearth InstagramPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you want to know a fool-proof way to massively improve your guest experiences and satisfaction in your hotel, restaurant or hospitality business?This podcast episode will give you the answers you are looking for.Sign up to our FREE 7-day email leadership course hereLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Marketing is one of the trickier areas of leading your hospitality business, as what is best to do keeps changing. However, since forever, the human species have been drawn to stories. Gone are the days when you could post a picture on social media of one of your menu items and expect people to want to come and visit your business. That's what everyone does these days.So it's stories that set us apart.Find out how you can start using stories to set your business apart.FREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to learn how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In an industry where we are constantly measuring labour percentage or cost of goods, we often overlook the impact of our culture and leadership when it comes to the performance of the restaurant business. The same is true in all hospitality businesses.Because we can't measure it directly, it can often be somewhat of an afterthought. Join me on this episode as I chat with Troy Hooper, Founder of Kiwi Restaurant Partners about common blindspots, the importance of culture and leadership, and why you should be showcasing the human side of your restaurant business in your marketing campaigns.Hospitality Leadership Podcast PartnersDon't forget to check out our Cafe Hustle Hospitality newsletter over at thecafehustle.comThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Many of us accept that the how we recruit in the restaurant and hospitality industry has changed.Since the pandemic, we are seeing lower applicant rates and higher turnover figures.All of this impacts upon your business and its future.Today I am joined by Dan Hudson, Founder of GiGl as we talk about some of the barriers to applicants and how we can work to overcome them.We also chat about how gigl is changing how people apply for jobs which benefits both the employer and the employee.getgigl.comHospitality Leadership Podcast PartnersOur title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to our Monday Manifest, the first of a special cut of one of our most engaging episodes, where today we delve into the concept of 'Digital Hospitality' with one of my mentors (even if he doesnt know it) Shawn Walchef of Cali BBQ.Discover how the brick and mortar realm of the hospitality industry is evolving into the digital age and why every business must adapt to survive.If you're a hospitality business owner or professional, this episode is packed with actionable insights tailored just for you including;Digital-First Approach: Understand the importance of having a digital-first mindset, optimizing for the internet, and being responsive to evolving technologies. Today's hospitality is not just about physical space but creating a seamless online experience for your customers.Humanizing Digital Interactions: Learn the art of translating the warmth and empathy of face-to-face hospitality to the digital space. Whether it's responding to online reviews or managing direct messages, discover how to make every interaction memorable and authentic.Embrace Technology for Efficiency: Hear about practical applications, like the toast order system, that are transforming the way businesses operate. Discover the importance of immediacy in the digital age, using Spotify's quest for instantaneous playback as an inspiration. Ensure you’re not just integrating technology but partnering with the right tech platforms to amplify your business's impact.Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones.Sign up to our FREE 7-day email leadership course hereLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership is everything to any business - but hotels and restaurants have to go about it differently to other sectors.But why does the training and development of leaders in hospitality continue down the same route as other businesses?It's different - so make sure you are innovating how you lead to bring you the results you and your business deserve in 2024.PartnersTrainual is the best solution to producing a business playbook for your business. Check it out here at https://thecafehustle.com/trainualSubscribe to the podcast here: Apple / SpotifyLearn more about your ad choices. Visit megaphone.fm/adchoices

It is now the season of setting goals or at least revisiting those goals you already have set. However, in today's world of perpetual distractions, and the nature of the hospitality industry, how can a business owner or professional improve focus on their goals?Join Andy on today's episode to find out.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Many hospitality businesses, whether a restaurant, hotel, coffee shop or other hospitality business, love empowering their people. Yet many don't truly get to this point.We call it massive ownership - a point where the people in the organisation feel like they truly are part of what you, and they, are working towards.But to get there, you need to take some fundamental steps to make that possible and I will share them with you today.Sign up to our FREE 7-day email leadership course hereLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

If you missed part 1 of my chat with Anthony, don't forget to check that out first.In part 2 we cover suspended coffee, the benefits to the local area and its culture that independent businesses bring, and Anthony opens up about his mental health challenges and what he could have done differently to deal with them. Big inspiration in this episode and I want to thank Anthony for opening up and for the work he does to tackle mental health issues in his area.Check out Fika and their amazing pavement boards herePartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Leveraging software in the restaurant and hospitality industry is a key part of our overall strategy, but how can you use it to improve your guest and employee experience?Join me as I explore how our two show partners, RotaCloud and Espressly, can help you do just that and give you some ideas of how you leverage software in your business to make people's lives easier.RotaCloud.com​Espressly.coWANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Running a coffee shop is not a straightforward job. There are so many elements to think about, both day-to-day operational matters to longer-term strategic thinking.That becomes an even bigger task when you grow to multiple sites and are tasked with concerns for a larger company. Thats why I have brought Mike Lenda back onto The Cafe Hustle to talk about all the challenges he faces as CEO of The Well Coffeehouse.Mike Lenda Previously Joined Andy On The Cafe Hustle - Listen Here.In this episode, we cover the biggest challenge Mike faces as CEO at present, how The Well balances its focus on people with the commercial interests of the business, and how they maintain the community connection despite a move to more digital interactions with their customers.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Nick Bollinger of Junction Coffee, we chat about the various challenges that come with transitioning to mobile-only to operating a brick and mortar too. we also chat about the importance of instilling core values into your team members and his lockdown podcast, Symply Syrup.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In our final recap episode as I come out of my forced break due to covid, I am taking you back to my episode with Majella O'Connell of Pavlova and Cream where she takes us through some of her best tips for using Instagram for Coffee Shops. Visibility in a digital world is really important, particularly for brick-and-mortar stores that, understandably, prioritise thier operation. You can't overlook, however, the fact that our customers are more or less glued to their smartphones. This episode gives you;Hashtags - Majella shares her top tips and guidelines for using hashtags;Stories - The current big mover in terms of visibility on social media, and;Reels - How and why you should be using Reels.A NOTEPAD AND PEN ARE ESSENTIAL FOR THESE EPISODES!Don't forget to leave a rating for the podcast or email me at andy@thecafehustle.com and give me your feedback on the podcast.NewsletterJoin our community and find out more information about thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

If there is one thing that people often overlook in hospitality, its having a comprehensive set of systems and processess fully documented and ready for our people to use. It is one of the cornerstones of great leadership but there are many more benefits that come from having systems in place. Getting you, the owner, time back for yourself is a big plus. Too many owners are stuck in their business as they are the only person who knows how to do everything so having a great set of systems can help you do that. Equally, if you are unable to work for some reason, it allows the business to continue despite you being unable to work.In short it is your business playbook.In this episode, I am joined by Shanice Miller, founder of Taskly Group, to give you some strategies to help you get going. with putting systems into your business.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

EPISODE 200!Do you want to get the absolute maximum out of your employees?The best way to do this is not to try and get their maximum from them every single shift.Would you expect a car to run at the red line daily and not need regular maintenance?Your team are no different, so it is essential as a leader that you manage their workload and prevent them from red-lining.It's the way you will get their best and for it to be sustainable too.Join me as I chat with Jim Taylor of Benchmark Sixty as we discuss the importance of monitoring workload to get the absolute best performance from our people.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

At a time where my hometown, the Isle of Man, see's a huge number of people descend on our small 30 by 11 mile island for the Isle of Man TT Races, preparing for significant increases in customer numbers is something that businesses local to me have to do each year. It isn't something that is unique to Isle of Man businesses, though, it is something that every business will need to plan for from time to time. Serving customers quickly and seamlessly is the key when it comes to a really successful event and got maximising the financial benefits that big events bring with them. In this episode, I talk through some strategies that you can implement, at minimal cost, so that you and your team are able to maximise any upcoming event that your hospitality business may be serving. I talk through planning, your menu, workflow, equipment, customer management, technology and marketing all to help your next event go without a hitch.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we chat weith Charlie Eblen of Single Tree BBQ about what it takes to build a community following around his business and the challenges that they face being a mobile business. We talk about some of the key things that contribute to what a community around a food business actually is and Charlie shared some tips to really engage with your customers.NewsletterJoin our community and find out more information about thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, I am chatting to the founder of The Coffee Bar Birmingham, Al Mehmet, about his hospitality journey and how his business keeps his customers returning. Al has a particular focus on educating his customers as part of their experience, and this engagement makes The Coffee Bar the place where they continue to grab thier coffee. In this episode, we talk about;The Coffee Bar Birmingham and the concept behind it;How they are dealing with the current increase in costs, and;how the labour shortage has affected their business,And so much more.Learn more about your ad choices. Visit megaphone.fm/adchoices

Working in the hospitality industry, we all know that things will (and often do) go wrong sometimes. Many situations are not preventable, but the important element is that we deal with them in one way or another. Whether you work in a hotel, restaurant or coffee shop, the technique I share with you today can help when the proverbial hits the fan.Be prepared for the 'what if's. Listen now and share this episode with anyone you think needs to hear it.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

So we are 100 episodes in, and I can't quite believe it.With costs increasing across the board and customers becoming more selective with their disposable income, we, as coffee shop owners, must provide much more value to our customers beyond just fantastic coffee. So for this very special episode, I welcome Chris Deferio of Keys To The Shop Podcast and Keys To The Shop Consulting to talk about the opportunities that coffee shop owners and team members can take advantage of as we move towards a period of uncertainty. A big part of what we discuss is customer experience and how coffee shop owners can ensure they are offering their customers the best possible value through a great product and excellent service. We touch on what you can do to help improve your team's work environment, including zero-cost ideas and how we can make them happier to serve our customers better.I am excited to bring this episode to you as we move into our second century of episodes at The Cafe Hustle.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Join The Hospitality Leadership From Scratch Program Here - and get a one-time-offer of 50% off!WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us on this episode, where I share one way we help transform hospitality businesses' performance and how that can work for you.If you want to explore what coaching could do for you and your business, head here: https://thecafehustle.com/leadershipclarityJoin me on Linkedin.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know the restaurant and hospitality industry is struggling right now when it comes to attracting and retaining people. But we, as leaders, must acknowledge that we have a massive responsibility to change that.Whether we like it or not, the way we lead now has a huge impact on the industry moving forward.Today, I am joined by Chef Jensen Cummings, Host of the Best Served Podcast, Restaurant Idea Factory, as we talk about how we can collectively change the fortunes of our industry going forward.We talk about the recurring issues that Jensen sees in hospitality and the barrier facing workers and hiring managers when it comes to hiring and retaining our people.RELATED: Adapting To The New Restaurant and Hospitality Workforce.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's MondayManifest, I take a look back on my chat with Troy Hooper.In this Manifest, we discuss;How investing in people can lead to better customer service, higher employee morale, and increased profits;How a strong culture can help to attract and retain employees, and create a positive environment for guests, and;How it is important to be clear and honest about what your business is about and what it standsfor, for both employees and guests.Related: Find The Full Episode With Troy Hooper HereWe also discuss the importance of leadership, training, and development. They argue that these things are essential for creating a successful business.Get Pure Clarity on Your Leadership with a FREE Leadership Clarity Coaching Session with Andy Jones.Sign up to our FREE 7-day email leadership course hereLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Mark McCulloch is one of the global leaders when it comes to branding and marketing in the hospitality industry and is the driving force behind Hospitality Rising here in the UK.Today Mark and I discuss where Hospitality Rising is going in the future and what we should be looking for when it comes to marketing our businesses to customers and potential future employees.We discussGain a fresh perspective on the hospitality industry's challenges and potential solutions from an insider's viewpoint.Discover transformative marketing strategies and trends that can revolutionise your approach to customers.Learn valuable career development lessons from an industry expert's personal journey and motivations.And so much more.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I chat with David Jameson of Danelaw Coffee, a new business to demystify speciality coffee (as well as supply it) and introduce new customers to the variety of flavours and tasts that coffee brings. David brings 16 years of experience in the coffee industry into his new business. In this episode, we chat about;How his previous experience helped him start his business but didn't necessarily prepare him for all areas of running a business;His view on the future of our relationship with coffee producers and the power of producer organisations, and;David talks about his approach to introducing specialty coffee to a new audience,And so much more.Find out more about Danelaw Coffee at danelaw.coffee or on Instagram. Let me know your thoughts on this episode over at The Cafe Hustle on Instagram or Twitter. Also, please remember to subscribe to the show and leave a rating and review.NewsletterJoin our community and find out more information about thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Traditional supply chains dominate our supply of goods in the modern world - but does that mean they suit how we operate our restaurants or coffee shops in a modern world?They certainly don't always work out for our primary producers. Richard Mattis of Wise2Coffee.com joins me to talk about his campaign to get more benefits to the primary producers, who, in many cases, without which we couldn't have the luxuries that we love in our daily lives.CULTURE CHANGE ACCELERATOR COHORT ENTRY IS LIVE!If you want the skills, tools and strategies to know how and why you should change your workplace culture, grab your spot on our new Culture Change Accelerator for only £47 ($56). Over 4 weeks, you will learn how to identify a bad workplace culture and be given the steps to begin changing and maintaining a culture to reach your personal and business success, head over to thecafehustle.com/culture.Hospitality Leadership Podcast PartnersDon't forget to check out our Cafe Hustle Hospitality newsletter over at thecafehustle.comThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Kyle Gillette of Blue Shirt Coaching, we dive into the benefits of using a coach when it comes to improving your self awareness, Kyle’s leadership framework and the common blind spots when it comes to self-awareness.https://blueshirtcoaching.com/BALANCE Course - https://blueshirtcoaching.com/courses/sage-balance/Productivity Course - https://blueshirtcoaching.com/courses/5-cs/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership isn't difficult in a hotel, restaurant or coffee shop - that doesn't mean it isn't complex.In today's episode, I share how you can view leadership in a new light - a simpler light - that will transform how you see the future leader in you.Once you simplify what leadership really is, it becomes much less difficult - and your life becomes infinitely easier.Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

Brandon Neely is a serial entrepreneur, Profit First and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife and business partner Amanda.He and Amanda founded and managed Overflow Coffee Shop from 2008 through 2018. They then sold the business and began Wealth Wisdom to help people and businesses better manage their finances. They learned much about what to do and not do through that experience.In this episode, we talk about the following;Why coffee is an industry that you must be passionate about;Why you must have a team that cares about YOU.Why it should be illegal not to pay yourself;The power of profit first;And so much more.https://www.wealthwisdomfp.com/reportPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we speak with Jess and Joel Grubbs of Transient Coffee Company, based in Washington. In part 1 of this episode, we chat about their journey of discovery into the world of coffee and how that grew into them buying and fitting out their new coffee trailer. We talk about some of the challenges and lessons they learnt during that journey and touch on what came next for their coffee trailer just 1 month after the trailer was finished.NewsletterJoin our community and find out more information about thecafehustle.comSponsorsTrainual Discover more about the amazing platform for building out your systems and processes. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsWant everything you need to set up your own ghost kitchen? Visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Customers are becoming more and more sensitive to sustainability in all walks of life, including their interaction with the hospitality industry. This means that there is a competitive advantage to be had by genuinely sharing your sustainability credentials.This isn't just a business choice, either. Sustainability is a moral and ethical one. We must do what is right for our environment and even where the thinking is different regarding climate change, we in the hospitality industry should do what we can to lessen the impact on our planet, regardless.Today I chat with Object Space Place founder, David Chenery about their approach to sustainable interior architecture for the hospitality industry and why it has such a huge effect on the guest experience.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Check out part 2 of this episode, where we explore some additional areas where leaders in the hospitality industry can learn from the great man himself, Ted Lasso.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In our second recap episode as I recover from Covid, we go back to my chat with Dan Nash of SixEight Agency where we dig into some of the tools, strategies and techniques that he uses to create compelling brand stories for his clients that turn their customers into obsessive fans. I'm highlighting these episodes as they carry so much value if we take action on the advice and information that comes from them.A NOTEPAD AND PEN ARE ESSENTIAL FOR THESE EPISODES!Don't forget to leave a rating for the podcast or email me at andy@thecafehustle.com and give me your feedback on the podcast.NewsletterJoin our community and find out more information about thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

I am really happy to welcome Steve West onto The Cafe Hustle to chat about a range of things but in this second episode, we chat about Why diversity and inclusivity is really important to the whole of the hospitality industry. This is Part 2 of my chat with Steve, so if you haven't listened to our first episode, make sure you check it out. Make sure you subscribe to the podcast to hear part 2, where we chat about the importance of diversity in our industry, and part 3 talking about mental health and how we can better deal with the challenges that individuals face working in the hospitality industry. In this episode, we deal with some simple but effective strategies and tools that we can use to better manage food safety in our businesses.If you missed Steve's first episode, listen to it first. You can find a link below.Steve West Part 1: Food Safety and Handling Allergens with Steve West.Steve's Books - All in aid of the charity, Hospitality ActionThe Restaurant: A Slice of HolmeFathers and Mothers: Seeing Through Eyes of OthersLeadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

I'm joined on the podcast by Co-Founder Cyril Drouet and Sales Director Shirley Wu, for part 2 of our conversation as we discuss the importance of sustainability and the benefits that using completely plastic-free products can have on our environment.`In this part of the episode we discuss;Why the change in awareness of the consumer means authentic sustainability credentials are a must;Why plastic-free disposables can change how we operate our businesses, and;Why plastic reusable cups still pose a sustainability issue for our environment.https://thegoodcup.world/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​SurveyWe are constantly trying to make the podcast better. Have your input and help us improve the podcast by filling out our survey @ https://thecafehustle.com/survey.Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you leveraging the full power of your social media channels for your restaurant or hotel?Chances are you are leaving some potential on the table and some small changes can help you maximise your return on time investment with social media.Today I am joined by Nirit Wigdor, Founder of Strategy Sauce as we share some actionable strategies to help you take your social media to the next level.Join The Hospitality Leadership From Scratch Program Here - and get a one-time offer of 50% off!WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

No doubt you will relate to a situation where someone is unhappy, whether in your personal or professional life. In a coffee shop environment and as a leader, it is inevitable that at some point, your people are going to be unhappy with either you or some other aspect of their workplace. That's just the reality of working in the high-pressure environment that is a cafe or a coffee shop. So how we show up as a leader and deal with this situation is super important and dealing with it is a must if you want to protect the trust and culture that have taken so long to develop. In this episode, I talk about how we can approach this sort of situation and turn it round to build trust and confidence with your employees.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Self-awareness is a crucial trait for any leader, not just those in hospitality.But why is it so important and what can we do to be self aware, and what are the benefits.Join me on this episode as we explore the reason why you and your colleagues should be focusing on improving your self-awareness.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Leadership Podcast, Andy talks with Natalie Stanton, a Chartered Environmental Health Officer, about the role of food hygiene in your hotel or restaurant.Natalie discusses the importance of food safety management systems and how a positive attitude towards these systems plays a crucial role in a company's success.We also talk about some of the most common mistakes businesses make when it comes to food safety, and Natalie shares her passion for helping food businesses succeed safely.Throughout the discussion, the importance of having proper food safety practices is highlighted, not just from a legal standpoint, but also as a crucial part of providing an ideal customer experience.00:00 Opening03:58 The Consequences of Poor Food Safety05:40 Understanding Food Hygiene Ratings08:26 The Role of Training in Food Safety10:12 The Importance of Consistent Food Safety Practices16:43 Improving Food Safety in Your Business21:16 The Impact of Leadership on Food Safety Compliance23:14 The Importance of Regular Food Safety Audits25:14 The Role of Passion in Food Safety29:57 The Importance of Measuring Food Safety Performance38:42 The Most Common Food Safety Mistakes45:08 Conclusion and Contact InformationLearn more about your ad choices. Visit megaphone.fm/adchoices

"Culture eats strategy for breakfast" - its a famous quote, but so true. without having the right culture in our business, the foundation for success is very rarely there.Join me as we dive deeper into the concept of culture carriers in your business off the back of my chat with Roland Horne of WatchHouse Coffee.Related: Roland Horne, CEO and Founder of WatchHouse on Leading Growth Of Specialty Coffee Shops.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

The world changes almost daily, creating a challenge for restaurant and hospitality businesses.We must adapt and movie with the world in almost every aspect of our business, including our brand identity.Today, I sit down with Daniel Spinath, Founder of Crepeaffaire, as we talk about what it takes to stay relevant as a brand in an ever-changing environment.We chat about;The importance of adaptability in business;Maintaining an emotional connection with your customers;Being responsive and flexible in your approach;and so much more.Join The Hospitality Leadership From Scratch Program Here - and get a one-time-offer of 50% off!WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's digital age, we can't run our hospitality businesses without some element of technology coming into play. We can't avoid it, and neither should we.Whether it is your POS, mobile ordering or employee scheduling solution in your coffee shop, there is no doubt they help us to run our business better. That being said, we must use tech solutions that work with one another, not independently. In this episode, I share some thoughts about the tech we are using and how it can help us run our businesses better.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

The most important part of leadership in your hotel, restaurant or coffee business, is your ability to lead people.There is no way in which we could do it all on our own. That being said, there is only one thing worst than this, and that is leading unhappy people - who seem to work against you.In this episode, I am going to share with you three strategies to improve you people leadership and how that transfers into real revenue generation for your business.Check Out Our Last Epsiode on 3 Strategies to Improve Your Self-Leadership.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ad choices. Visit megaphone.fm/adchoices

How our hospitality industry interacts with its customers has changed. Digital interaction with those customers is now more prevalent than ever, and that means we must be creative when it comes to those interactions. I am delighted to welcome Barbara Casey of Mobile High 5 back onto The Cafe Hustle to talk about their brand new solution for hospitality businesses which turns your phone line into a marketing tool, saving your customers and your staff time.Find out more about Mobile High 5's new service here: https://mhi5.us/Q8M6GPartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode of The Cafe Hustle is brought to you by RotaCloud.The digital revolution was always coming for our industry, but the pandemic accelerated it hugely. How our customer prefers to interact with our businesses has changed and it is now expected that businesses have some sort of digital ordering route, certainly so for coffee shops. The likes of Starbucks and other big chains have driven this expectation, but now that is available to you in your business. Joe Capone, Co-Founder of Espressly joins me today on the podcast to talk about the changing trends and how Espressly fills the need for online ordering systems for small businesses.www.espressly.coPartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

It's something we see a lot of in the hospitality industry - families working together to get the business to where it needs to be. But it isn't often recommended by many people, not least as there is the possibility of family relationship breakdowns and problems with standards of work etc.I say that it can work, so in this episode I share a strategy to make things easier for you, your family member and your other people.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

How does your digital hospitality hold up? Do you even know what your digital hospitality is?Today I welcome Shawn Walchef, Founder of Cali BBQ and Cali BBQ Media, to come on the mic and tell us about digital hospitality in the hospitality industry and why smartphone storytelling is an increasingly important focus for restaurants.Digital Hospitality Clubhouse RoomShawn Walchef on LinkedInHospitality Leadership Podcast PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

When Sarah Heward of The Real Food Cafe in Tyndrum, Scotland, left her high paying corporate job in London, she didn't quite understand the scale of the challenges before her.  The pull of a derelict Little Chef at the side A82 was the start of her vision of setting up her own coffee shop.Sarah faced a huge number of challenges in creating the cafe they have today but has also learnt a huge number of lessons along the way. amongst what we are talking about today we are covering;Why, as a leader, you can have a profound effect on the direction of your team members careers;How your core values can really help you stay grounded, particularly through difficult times, and; The challenges of operating a food business in a remote location with a resident population of only 167.and so much more.https://www.therealfoodcafe.comIf you find this episode interesting and valuable, please share it with someone you know, using this link: https://linktr.ee/TheCafeHustle.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to andy@thecafehustle.com with the guest name and let me know your thoughts. 5 Strategies for Developing Your Mindset.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community so that we can all add even more value and discuss the episodes after they go live. Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

Today I am talking to Nicolene Elhadad, founder of Xpresso Cafe's and known as The Franchise Queen.  Nicolene has successfully franchised her coffee shop business to 31 stores across South Africa since 2016.  Nicolene is the proud owner of several 6 and 7 businesses and is motivated by the impact and help that the work she does and is now focused on helping others to realise the same.We chat about the challenges faced when franchising your cafe or coffee shop business and dig into the things you need to consider when deciding whether a franchise model is right for you.  We cover;How to approach big goals to help you achieve more;Why you have to protect the business over the parties when franchising your business, and;Why your mindset is very important, and often underrated when growing or franchising your business;and so much more.How to Franchise Your Business - Guide.Multiply to Millions - Nicolene Elhadad.5 Strategies for Developing Your Mindset.If you find this episode interesting and valuable, please share it with someone else who may benefit, using this link.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to andy@thecafehustle.com with the guest name and let me know your thoughts. SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality businesses around the world are struggling to find staff to fill their available roles. The UK is no different in many respects, however the impacts of Brexit have compounded these issues, making them worse.The reduced need for staff members through a large part of the pandemic has meant that the true extent of issue are suppressed. However, as the number of restrictions reduce, it is expected that the need for staff numbers will increase but they simply won’t be there for the industry to cope.Today, I chat to Mark McCulloch, founder of Suoersonic Inc and the brainchild behind Hospitality Rising, a campaign aimed at attracting large numbers of people back to the hospitality workforce.Mark is one of the best dancing and marketing minds in the world when it comes to the hospitality sector and he has managed to enlist some real big hitters from the branding, marketing and advertising works.  Today, we chat about;How a perfect storm has combined to create a significant labour shortage for hospitality industry.How you can set a foundation for retaining the staff you still have.How you can get involved with one of the biggest recruitment campaigns our industry has ever seen.If you find this episode interesting and valuable, please share it with someone else who may benefit, using this link.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to andy@thecafehustle.com with the guest name and let me know your thoughts. SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, Andy speaks to Alf Molinas of FoodRazor, an invoice management tool that provides near real-time data relating to your business expenses.  Alf discusses how we can use this data to better manage our businesses and get a better idea of how our business performs.In the current climate, with increasing costs and a squeeze on revenue, keeping an eye on business expenses is more important than ever.  In today's episode we discuss;How using technology to process invoices can save you and your employees time;How analysis of your cost data can help to identify errors and price increases, and;How integrated data analysis can open up a whole new viewpoint of your business.If you find this episode interesting and valuable, please share it with someone else who may benefit, using this link.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to andy@thecafehustle.com with the guest name and let me know your thoughts. SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, Andy talks to celebrity chef, author, restaurant operator and farm owner Chef Susy Massetti.  Born above her mother's restaurant, Chef Susy Massetti was literally born into the food and beverage industry and has worked in many places around the world, including Europe, the United States and, most recently, in the Middle East.  Chef Susy has also presented some TV series, including "The World Is My Oyster" and "Simply Susy" on PBS and OSN Living HD.Susy's career has involved being a personal chef to high profile individuals and operating her restaurants supplied by her organic farm, Roots & Shoots,  in Bahrain.  Today we chat about;Why Susy will not eat in her own restaurants;Why Character and Attitude are her main recruitment parameters, and;Why Susy encourages her staff to tell customers when they don't like a particular dish on their menu.Roots & ShootsEat'syL'ORTON'OVOwww.susymassetti.comIf you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to andy@thecafehustle.com with the guest name and let me know your thoughts. The Cafe Hustle is getting behind Hospitality Rising, a campaign to attract people back to the hospitality industry.  Head over to www.hospitalityrising.org and get behind this fantastic opportunity for our industry as a whole.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices