HCI Insiders (HCI Insiders)

时间线：

00:00 Start

00:33  为什么要做podcast & 初次经营自媒体的感受

06:38 不同嘉宾的风格差异 & 临场技巧的锻炼 

10:11 从做podcast学到了什么

18:14 记忆最深刻的节目

28:01 准备访谈过程中的有趣经历

32:06 可以调整进步的空间

43:30 成员们暑假都做了些什么

52:15 新学期的打算

欢迎大家来到新一期HCI Insiders！这期节目我们有幸邀请到Spotify的产品设计师Minjun Chen。Minjun毕业于华盛顿大学西雅图的MHCI+D专业，她的求学和工作都经历过诸多转折。本科毕业于中央民族大学中文系的Minjun为何选择来美国读教育科技的硕士？又是什么契机让她接触到产品设计并决定去华盛顿大学攻读HCI硕士呢？辗转于硅谷多家知名公司担任产品设计师的Minjun是怎样准备求职的呢？让我们快来听听她的回答吧！

关于Minjun:

⁠https://www.minjundesign.com/⁠

⁠https://www.linkedin.com/in/minjunc/⁠

⁠https://www.youtube.com/@minjunux⁠

Timeline: 

00:00 Introduction

02:15 始于Apple iPod Touch的设计师梦想，以及从高中到硕士近十年的逐梦历程

12:10 过去的教育和实习经历对Minjun如今做product designer的影响

15:30 给正在犹豫转行HCI的同学的建议：“不要想着快速成功，这条路并没有那么容易。”

19:11 Minjun毕业这几年，因为身份问题而不得不转辗多家科技公司的心酸经历：“第一次被裁员之后我猜意识到，没有一份工作是永恒的，自我提升才是最重要的。平时有意识地积累和准备作品集素材，找工作的时候就不会慌了。”

27:50 Minjun分享了关于设计师如何快速学习和上手专业领域完全不同的项目的经验：“解决复杂问题的能力是异曲同工的。带着好奇心，多问多看。其实学习新domain knowledge的过程也是自我成长的过程，这也是我感觉做设计师最有意思的地方。”

31:53 初级设计师如何在职场利用工作机会快速成长：“主动找机会提高自己的弱项，多请教组里其他设计师，以及一定要和design manager进行career conversation，告诉manager你需要什么机会，想达到什么目标。一定不要自己闷头做，要多和product manager以及engineer交流。”

37:00 Solo designer更需要一个有经验的mentor来给自己一些design input和feedback

39:58 面试的流程、准备，以及心态的重要性：“每次面试到后来感觉就跟楼下大爷唠嗑一样，聊得嗨了，可能反而因为放松会讲很多。一定不能特别紧张而支支吾吾，面试多了就不紧张了。”

48:10 Minjun开始做YouTuber的原因，制作过程中面临的挑战，以及未来的计划

52:06 华盛顿大学西雅图 (UW Seattle) HCI+D的就读体验分享

55:45 在这么多公司做过各种类型的产品，也和各种风格的团队合作过，Minjun觉得产品设计师最重要的、最需要下功夫重点培养的能力有哪些？

58:48 假如时光倒流，Minjun会给20岁出头的自己说什么？

01:03:12 在Minjun看来，交互设计的未来会是怎样的？

大家好呀！断更两个多月之后，我们终于回归了！这次邀请到的是微软的产品设计师Serene Deng。

我们是从一篇题为“27岁赴美留学，32岁的我怎么样了？挺好的！”的小红书帖子开始认识她的。

这篇文章里她写了自己从清华美院毕业后进入珠宝设计领域，几年后又转行交互，27岁出国读研，发现第一个研究生学位不能达到理想的目标，果断放弃读了三分之二的学位，转学到SCAD，在SCAD期间从Unpaid实习做起，一步步积累经验和作品，最终在2020年激烈的市场环境下毕业就进入微软工作。听上去是一个大女主爽文剧本，但是熟悉北美当下情形的我们都知道每一步有多少困难和焦虑做伴，又有多少苦尽甘来的欣喜。

——————————————————————

00:00 Intro

01:51 设计缘起 & 本科纯艺求学经历

04:19 第一段转行：珠宝设计

07:43 接触交互设计的契机

11:14 为什么选择留美 & SCAD学习经历

18:40 关于SCAD的校企合作项目

20:51 关于年龄焦虑 & 怎么保持动力和积极心态

27:26 在艰难的市场中的求职经历，怎样判断和把握机会

37:27 职场和同事建立信任的小技巧

39:39 作品集的构成，具体怎么展现实力和个性

42:57 微软的面试流程，以及该怎么准备behavior questions

48:12 怎么准备behavioral questions

为什么专注做toB的赛道，尤其是robotics这方面；探讨2B相比2C的机会数量

55:17 进入新领域后工作如何应对变化的需求，如何利用resource寻求帮助

58:57 向技术人员请教时的沟通建议，建立联系

63:49 微软负责的项目，大厂和中小公司体验的不同

71:16 设计师该培养哪些能力

77:17 未来的规划和对过去的自己想说的

More about our guest:

Dr. Trond Nilsen, a researcher, entrepreneur, and community organizer focused on XR technologies and game design with applications in health and education.

https://www.linkedin.com/in/trondnz/

https://gix.uw.edu/people/trond-nilsen/

-------------- Timeline -------------

0:00 Introduction

2:06 Road from a graduate student in game, Augmented Reality & education to teaching at University of Washington, Seattle

5:05 Curriculum design & reflections on teaching AR/VR

6:54 Discussing the challenges people new to VR face with the technologies and the tools.

11:19 Difficulties in building a VR course for a diverse student group 

13:27 How Trond got into the fields of Game Design and AR/VR

23:37 Trond’s understanding of Human-Computer Interaction  & connections between HCI and game design; the “WOW effect” of VR

27:57 Projects on education & health

33:32 Challenges of keeping up with the field of AR/VR; advantage of networking and teaching.

39:51 To know about the WHAT and the WHY behind each technology and why this matters in the workplace 

46:32 Challenges faced by the AR/VR industry and some exciting future trends

58:03 Discussing Apple Vision Pro: barriers, limitations and outlooks 

63:02: Advice for people interested in AR/VR

Hi Everyone, welcome back to another episode of HCI Insiders. Today, we're thrilled to have Kelsey Guo with us. Kelsey is a distinguished alumna of the Master of Science in Technology Innovation program at the University of Washington. She is a product designer at Cohere Health, and she will share with us how Cohere Health's design supports the healthcare system in the states, introducing automation in claims processing, and thereby speeding up the claims process.

Stay tuned on our next episode:)

Timeline:

00:00:00 - Start

00:00:05 - Introduction to the new season of HCI Insiders by hosts Mavis, Clara, and Jason. Introduction of guest Kelsey Guo.

00:01:00 - Kelsey introduces herself, detailing her role at Cohere Health and her background, including previous positions at health tech startups.

00:02:12 - Kelsey explains Cohere Health's mission to optimize treatment paths and improve collaboration between healthcare providers and insurance payers.

00:03:24 - Discussion of Kelsey's design responsibilities at Cohere Health, focusing on the submission and review processes that facilitate medical treatments.

00:04:43 - Insight into the collaborative dynamics within Cohere Health’s design team and Kelsey’s role as a design generalist.

00:06:12 - Kelsey shares details about her current project on Fax Intake Automation, highlighting the integration of machine learning and OCR technology.

00:08:15 - Exploration of Kelsey’s motivation for working in healthcare, driven by a belief in design for social good, influenced by her academic projects at the University of Washington.

00:11:57 - Kelsey discusses onboarding resources at Cohere Health, including how new hires learn about healthcare systems and her learning process in the healthcare domain.

00:14:22 - Importance of user feedback in the design process at Cohere Health, and how it influences design decisions and product iterations.

00:17:27 - Kelsey emphasizes the importance of involving users early in the design process to minimize surprises and refine product development.

00:18:46 - Challenges of healthcare product design related to regulatory compliance and the impact of FDA requirements.

00:21:01 - Discuss unique challenges in healthcare UX, such as scalability and the need for products that can adapt to varying client requirements.

00:24:53 - Kelsey shares personal insights on navigating healthcare insurance based on her professional experience, emphasizing the complexities of prior authorizations.

00:26:52 - Conversation about Cohere Health’s auto-approval technology and its impact on healthcare providers and patients, highlighting its commitment to transparency.

00:31:26 - Reflection on ethical considerations in healthcare design and the potential need for more radical reforms to improve healthcare processes.

00:33:43 - Kelsey recounts her experience at Scanwell Health during the COVID-19 pandemic, developing home test kits and navigating compliance hurdles.

00:44:10 - Kelsey’s academic journey at UC San Diego and the University of Washington, her discovery of HCI, and her drive to use design for social good.

00:52:08 - Application of HCI theories in current work, including the labor illusion concept, and the role of AI and machine learning in future healthcare UX.

00:57:01 - Kelsey advises her younger self on career paths and the value of patience and exploration in professional development.

欢迎大家又来收听新一期HCI Insiders～我们是一档专注用户体验设计和研究的播客节目！

今天邀请到的是来自CMU MIIPS的学长Mitchell。Mitchell的工作经历非常丰富，来美国之前，他就在索尼、蔚来汽车、Oppo等多家公司工作过，从工业设计到用户体验设计，他也是我见过的极其重视craftmanship和视觉的设计师之一。从CMU毕业的第二天，Mitchell就拿到了硅谷Tesla的offer，之后一年多的时间里就一直在Tesla高强度的工作环境中“打怪升级”，我也是在今年二月的时候面试Tesla的暑期实习认识的Mitchell。虽然我们是同龄人，但他已经是我的面试官了！

没想到那次面试之后没多久，Mitchell就经历了Tesla的大裁员。然而在我还在担心他签证怎么办、小心翼翼地询问他近况的时候，他居然已经手握包括亚马逊在内的5个offer、在纠结要不要搬家了！此情此景，我只想说，是我多虑了... 好奇他经历的小伙伴一定要听一听这一期节目哟！

Mitchell的小红书是：迷城Mitchell 欢迎大家多多关注哦～

时间线：

00:00 Start

2:10 Mitchell本科学习工业设计，转入人机交互的契机

8:13 Mitchell入读CMU之前在索尼、蔚来汽车、OPPO等不同类型公司的实习经历

15:49 CMU MIIPS项目的就读体验：

40%左右的毕业生做PM，40%左右做UX，剩下的有些会去创业、继续读博等等。选课自由，有机会修到design, engineering, 和business相关的课程，很适合拓宽视野。

19:42 Mitchell在CMU读书的暑假，找实习、去Intuit实习的经历。Mitchell也是在这次实习中第一次做2B产品的实习，由此踏入这个领域。

26:22 来CMU读研最大的收获

33:00 Mitchell面试Tesla的过程：Design Challenge，5轮BQ

35:34 Mitchell在Tesla做的项目：内部使用的全球定价系统

38:00 Tesla如何进行design review？

43:15 Mitchell分享刚入职的junior designer如何在组内build trust？狂约1 on 1！认识所有人，有机会跟他们说上话，讲讲自己的经验和看法，并寻求建议。刚入职的时候是最好问问题的时候。而且要多观察，主动提出自己的观察和想法。

47:41 一位Tesla2024年大裁员亲历者的自述

52:42 被裁后找工经历：快速更新网站、多多寻找内推、直接联系hiring manager

54:06 面试诀窍：快速整理项目内容，高效完成面试的准备内容，在Tesla练出的讲故事能力也发挥了不小作用；Networking非常重要

55:55 Mitchell选择去Rubrik的原因

1:00:15 2024年UX还值不值得转？肯定是比前几年难了很多，但是在各行各业做到顶尖的人还是会有很多机会，要相信坚持和努力的力量

1:02:34 AI绝对会替代UX设计师？！但这不意味着人类UX设计师就无事可做了，需要思考自己的核心竞争力，比如networking，storytelling等执行设计之外的东西。

1:06:30 那么在这种环境下，UX设计师要怎么应对？首先要体验各种AI相关的工具，尝试使用它们改善设计流程，寻找AI相关项目的机会，积攒经验，成为AI产品设计师

1:09:15 Mitchell未来的职业规划

1:12:32 假如有时光机，Mitchell想跟20岁出头的自己说些什么？人生不是刷题，没有所谓的正确或最佳答案，你应该珍惜每个决定、每段经历，因为这个探索的过程就是最美妙的部分。当前的你其实不仅仅是你这个人，也包括了你所经历的一切。

Learn more about Prof. Xin Xiangyang

LinkedIn: ⁠⁠https://www.linkedin.com/in/xiangyang-xin-28b0872/⁠

Website: ⁠⁠https://www.xxyinnovation.com/⁠

This episode will talk about Prof. Xin sharing more about his experience and Strategic Thinking in Design, Continuing with us to dive into Prof. Xin's academic journey.

------------------------------

Timeline: 

00:00 Start

00:30 How Prof. Xin understands the def of design, it’s not just about product and service 

10:09 Think of the strategy behind the product and think of how we can design

11:45 Why did Prof. Xin pivot to multi-field to try and error (e.g., mechanical engineering, art,  philosophy, design), and how did he keep his passion

16:54 Suggestion for all the designers: read news and care about other people

18:57 Suggestion for those who are anxious about getting a job and internship

26:23 Prof. Xin Ph.D. research & advice for those who are interested in social science

33:16 What are the most critical skills and qualities that designers should pursue

Learn more about our guest:

https://www.linkedin.com/in/linda-wagner-9714641/

------------------------------

In this conversation, we're excited to welcome our special guest, Linda Wagner, who has had an impressive career transitioning from in-house roles at companies to academia. As an accomplished educator and innovator, Linda brings extensive experience in interdisciplinary learning, curriculum development, and program leadership to her current position as Director of Academic Programs for the Master of Science in Technology Innovation (MSTI) and the UW Global Innovation Exchange (GIX).

With a rich background in design, product, and business strategy, Linda has significantly influenced GIX's interdisciplinary programs. Her career has focused on the synergy between business, technology, and design, offering valuable perspectives on working in-house at companies like Microsoft and in design consultancy roles.

Join us as we explore Linda's journey, her thoughts on interdisciplinary learning, the innovative projects from the Global Innovation Exchange, and her experiences in diverse roles within the corporate and academic worlds.

------------------------------

Topic Covered:

0:00 - Introduction

2:37 - Overview of the MSTI program at the University of Washington & Linda’s roles

9:38 - Difference between MSTI and some other HCI-related programs at UW

13:42 - Linda’s thoughts on the field and career inspirations back when she started graduate school in 1997

19:06 - Reasons behind Linda’s switch from industry to academia: “from shipping products to shipping people”

23:40 - Linda’s work experience with design consultancy: “For me, once I learned something, I’m no longer interested in repeating over and over again and perfecting it. I want to learn something new.”

29:16 - Conversations on so-called “soft skills” and the importance of having empathy

30:28 - Linda’s work experience at Microsoft

35:46 - The challenges Linda faced at Microsoft and how she overcame them

41:03 - The impact of Linda’s Microsoft experience on her perspective in teaching

44:07 - Linda’s suggestion on essential skills for success in the field of HCI

49:27 - Talking deeper into AI, emerging technologies, and designers’ responsibilities

55:43 - Linda’s suggestions for herself back in her 20s: “Follow your passions and figure out how to make it happen.”

Welcome back to our Season 2 first episode. 🥳

We are truly excited to invite Prof. Jason Yip to be on our show!

Professor Jason Yip is a leading expert in Human-Computer Interaction, focusing on child-centric technology design. He merges insights from education and psychology to enhance our understanding of how different age groups engage with technology. As the Director of UW KidsTeam, Professor Yip collaborates with children in hands-on design workshops.

More about UW KidsTeam: https://www.kidsteam.ischool.uw.edu/

More about our Guest: https://bigyipper.com/

Timeline:

0:00 Start

2:10 What drew Jason to the concept of KidsTeam, and what intrigued him about participating in this collaborative effort? How did Jason go on the road of teaching kids, education technology, and HCI?

7:50 How does Kidsteam UW differ from KidsTeam at the University of Maryland regarding focus, challenges, and opportunities?

10:10 What were some key steps, processes, or challenges in establishing KidsTeam at the University of Washington?

15:25 Memorable stories of KidsTeam, kids always come back

“I have a lot of parents tell us that KidsTeam is the reason why their kids speak more.”

27:00 Research methods that Jason commonly uses for a better understanding of user needs and behaviors.

31:37 Are there any ethical considerations Jason and KidsTeam must navigate when involving children in research and design?

40:45 What kinds of skills do children acquire from participating in KidsTeam?

49:30 How does KidsTeam work with parents?

1:06:56 What's next for the Kidsteam at the University of Washington? Are there any exciting projects in the pipeline?

1:19:32 Looking back, what suggestions does Jason have for himself in his early 20th?

Hello大家，好久不見！

這次我們邀請到的嘉賓是唐碩體驗創新資訊的合夥人兼執行總監，專注於為品牌提供整體的戰略、策略規劃以及落地服務。

時間線：

00:55 訪談開始，Nelson的自我介紹

01:36 如何得知唐碩？為何選擇加入唐碩？

04:26 Nelson剛開始在上海工作的時候（2013年）市場對於體驗設計的理解是怎樣的？

• 1.0 易用性，產品經歷/總監會來溝通需求 關注產品好不好用 

• 2.0 不止要好用，還要定義產品的商業價值和目標，會有VP來溝通，不止是做可用性測試，還要看產品對企業的價值

• 3.0 更加深刻，體驗不單是用戶去用產品，用戶和品牌接觸的每個touchpoint都是體驗，都需要被設計，開始線下線上服務的整合，來溝通的可能是運營和品牌的負責人（17-19年，企業開始設置“首席體驗官CXO”）

• 4.0 線下成熟了，看到企業的組織內部本身，理解到體驗不是一個設計規劃的問題，而是一個戰略問題、組織性、市場戰略選擇的問題，CEO、總裁甚至會有董事會成員直接牽頭。體驗變成了企業的一个key advantage去參與市場競爭

10:42 在面對客戶時，如何去教育客戶什麼是體驗設計？會花多少時間教育客戶？

• 了解對接人的職級，這會展示出客戶對體驗的重視程度，以及可以實現的可能性

• 核心是理清楚客戶核心想要的是什麼

15:42 前期於客戶對接的時候，如何通過了解對方的職級、需求來判斷預期要投入的工作量？

• 如果顧客的職級和工作的範圍不匹配（比如一個普通的產品經歷想做品牌組織架構轉型），那麼大概率會減少投入（因為很可能無法實現）

• 看預算，如果資源不足，可能也要深度溝通，探索客戶的邊界，幫助客戶聚焦

• 溝通非常關鍵，有時候

20:20 Nelson分享了一個以體驗為中心的組織轉型案例

• 用戶視角，品牌視角，文化視角

26:18 設計資訊顧問的日常工作是怎樣的？可以細化到哪種程度？

• 如果目標大是很難執行的，傳統的組織和人力很難接下新的服務標準、新的計畫，所以Nelson有時候甚至會幫客戶招聘人才

• KOS - Key Opinion Sales 代表某個生活方式的銷售，可以跟用戶產生共鳴的sales

• 核心是always stick to clients’ problems來看待商業上到底要解決什麼問題，畫圖只是一個手段

34:20 唐碩團隊人員的多元背景，牽扯到Nelson本人的一些職業成長經歷

• 企業越來越需要看到real value，需要涉及的內容越來越廣，因此團隊組成也是越來越多元，不止是數字化deliver，變成了一個大商業問題

38:46 唐碩如何衡量設計產出的價值？

• 定義key indicators，制定要關注的指標

• 內部SaaS系統監測客戶對所有體驗的反饋和數據

42:30 如何收集和整合用戶反饋的數據？

47:51 不同城市、地區對體驗設計認識的區別？

54:00 一個P人的職業生涯～很多冒險，但擁抱變化！

• 一直在follow my heart做事情，大學畢業先去紐約做了一年攝影師助理

• 後來去Zalora做時尚攝影師，後來因為對商業創新有興趣，於是專職到了marketing部門，先做social media的策劃，後來做SEM，經歷了很多drama，發現如果產品本身不行，帶進來多少流量都沒用，於是開始看產品都問題

• Zalora的結構很扁平，於是有很多機會和CEO聊天，CEO忽然有一天就把他調去做產品經理負責增長和conversion rate，促成轉化的提升，於是開始了解產品的易用性和用戶體驗

67:08 職業生涯的規劃，思考關於个人branding和ip的重要性、小紅書，跟生活方式有關的東西；35岁新挑戰？繼續要做自己想做的事情

76:00 對於剛踏入用戶體驗領域的設計師有什麼建議？

• 體驗本身是專注於生活，生活的方方面面都是體驗。千萬不要只專注在工作上，體驗生活是最重要的。如果你都不去體驗、理解生活，你怎麼把品牌的生活帶給你理想的消費者？你怎麼把好的體驗建議給到客戶？

• 從硬技能角度講，體驗已經不純粹是一個design work，更多的是一個business solution。我們怎麼更去理解商業的視角，商業怎麼經營的，品牌怎麼經營、運營、發展的，以及對於行業的理解能力，了解這些才能去幫助自己所在的甲方或乙方提供解決問題的方案。多看case，理解每個行業的業務情況、遇到的問題，多讀行業報告

• 體驗接下來會是一個跨學科整合的能力

79:04 我們節目的老問題：如果有時光機，會跟年輕時候的自己說什麼？

• Go with the flow and follow your heart!

• 做自己就好了，做自己喜歡的事情就很棒！不要太糾結。

• 核心還是找到自己真正喜歡的是什麼，嘗試讓選擇地區/職業這件事情更單純一點，年輕的時候賺多賺少可能沒那麼重要。往回看，過去的經驗somehow都會連接在一起。

Learn more about our guest.

Anchi’s Portfolio: https://www.anchihsin.com/

Linkedin: https://www.linkedin.com/in/anchihsin/

—--------------------------------------------------------------

終於迎來了我們第一期中文節目！今天邀请到的來賓是Mavis之前在設計顧問公司的同事Anchi，現在他在美國加州 Apple擔任Product Designer。Anchi 之前在設計顧問公司擔任UX Designer，負責許多B2B, B2C 的專案。 Anchi會和我們分享他的求學經歷、在設計顧問公司和產品公司的差異分享，在蘋果上班的設計趣事！

今後我們會陸續邀請在海外闖蕩設計師和各地的教授分享他們的工作經驗和求職求學故事，並分別來賓的母語調整用中文或是英文採訪，敬請期待後續的更新！

We finally welcome our first Mandarin episode! Today's guest is Anchi, who used to work with Mavis at a design consulting company. He is now a Product Designer at Apple in California. Anchi was a UX Designer at the design consulting company, responsible for many B2B and B2C projects. Anchi will share his study experience, the differences between design consulting and product companies, and fun design stories from working at Apple!

In the future, we will continue to invite designers working overseas and professors from various places to share their work experiences and job-seeking/study stories. Depending on the mother tongue of the guest, we will produce more episodes by using Mandarin or English. Please look forward to the following updates!

—--------------------------------------------------------------

Topic Covered: 

00:00 Introduction

00:35 Anchi 個人成長背景和工作經驗

02:37 設計顧問公司和In house 公司的差異，建議新鮮人可以去顧問公司試試看

09:26 設計顧問公司如何訓練設計師的情商 

12:09 做to B 和 to C 的產品差異，在作品集呈現上又有什麼樣的差異呢？

18:06 設計顧問公司和 in house 公司的設計流程差異

27:29 完整的設計系統(Design System)是設計師很重要的法寶：減少溝通成本，加快工作流程

33:42 蘋果和美國公司面試流程，有哪些小細節需要注意

42:38 CCA (Califorinia College of the Arts) Interaction Design 的求學體驗：深入探討人的行為模式，是我最喜歡的地方

52:02 畢業後回頭看，在學校可以培養的最主要技能：思維方式、設計方法、看事情的角度和問對的問題

54:12 大學畢業前夕，如何準備作品集和作品集製作技巧

01:01:12 Anchi 短中長期的規劃

今天做客我们节目的是在香港科技大学读博士、致力于人工智能、人机交互和元宇宙方向交叉研究的Anqi。

Anqi的背景非常丰富，从艺术学院到综合类大学再到科技类大学，因此她的研究和创作的方向也十分多元。她自称是一个“一直致力于跨界、不务正业”的设计师 。本科在广州美术学院学习环境艺术的时候，研究媒介批判，后来在UCL Bartlett攻读城市设计硕士的那一年，Anqi接触了新兴的技术、概念和理论，例如speculative design，体积化媒介、区块链、数字人文主义等等，这一系列经历为她后续博士研究铺了路。

Anqi目前在香港科技大学的研究大多以“以人为本”、“公平包容”为目标，主要的领域为人机交互，包括AI赋能设计，虚拟现实、增强现实等。从艺术、建筑到人机交互和计算机，她不断冲出舒适区、突破原本的认知框架、探索更多可能性。这期节目我们就来听听她一路走来的心路历程吧！

时间线：

0:00 开始

2:17 从小学艺术，相比搞纯艺术、一直画画，Anqi更想做设计师；选择环境艺术是因为它对三维的东西要求更高

5:23 广州美术学院的环境艺术专业学什么？和建筑专业有什么区别？

7:17 “做环艺的时候觉得自己就是工具人，用冠冕堂皇的话去修饰套路的设计产出，于是想要转建筑，去学城市哲学和数据驱动的设计“。究竟是什么经历带Anqi带来这种感受？后来学了建筑和城市设计之后，有变得更好吗？

11:20 室内设计的作品集已经完成一半，却突然觉得转申城市设计？！Anqi是怎么下定决心的？

13:35 UCL Bartlett B-Pro Urban Design就读体验，以及一些著名的Research Cluster介绍

18:41 为什么从UCL的城市设计转到人机交互？UCL超绝的reading list和各种seminar给学生提供了很多接触前沿技术的机会

24:00 Anqi的读博感受以及近期研究分享：

27:59 组织LGBT workshop让大家畅想未来一个包容的VR空间应该是怎样的，包括实体空间和文化空间

33:40 辅助艺术家进行创意编程

40:05 Anqi如何规划和安排自己感兴趣的议题和老师安排的工作

51:34 “我想要更多的可能性，想要探索，突破原本的认知框架，这是我自己追求的意义”

第一，我想要走到整个生产链条的上游，成为制定策略、给出建议的那群人。设计就没办法满足这一点，设计是执行和服务的。第二，我希望我的工作是能够链接起各种知识的，能用各种知识体系构建出来一个我自己对于世界的理解的。这是我的两个核心需求。

58:17 Anqi对元宇宙未来的展望

1:05:14 假如有时光机让你到30岁，Anqi觉得那时候的自己会是什么样的？

Learn more about our guest:

LinkedIn: https://www.linkedin.com/in/raelinmusuraca/

Website: https://raelin.me/

------------------------------

We're very excited to have Professor Raelin Musuraca in this episode. With a background in interaction design, marketing, and journalism, Raelin has extensive experience in leveraging human-centered research and design methods to help companies improve their customer experience and increase revenue. She is currently an Assistant Professor at Carnegie Mellon University, Human-Computer Interaction Institute, and also owns her own design consulting company, Raelin Research. During her career, she has worked with various companies, helping them to develop a deep understanding of their customers through research and design. We are eager to learn more about her unique perspectives on human-centered design and customer experience.

In fact, Professor Raelin was the inspiration behind this podcast program. We had lunch in March where she gave us valuable advice on networking by reaching out to professionals, professors, and TAs around us. Her words stuck with me for a long time — “People love to talk about themselves!” 

------------------------------

Topic Covered:

00:00 - Introduction

02:10 - What motivated you to start teaching at CMU after two decades of industry experience? Can you tell us more about your decision to switch career paths and what motivated you to become a professor now?

04:36 - As someone who has spent time in both industry and academia, how has your industry experience shaped your teaching approach and focus? Will you share your past industry experience/projects with the class while you are teaching? 

05:33 - Why Raelin doesn't like the word “soft skill”, as those are the most important skills. Can these skills be tested in behavior questions interviews? 

08:38 - Do you have any memorable moments or challenges in teaching?

10:23 - What aspect of teaching do you find the most rewarding/valuable? 

11:48 - Now let’s move on to the career side. We saw on your profile that your bachelors degree was in journalism, but then you got your master in professional writing and eventually launched your career in creative leadership. We are wondering how you made those transitions and why?

17:17 - Why would you want to get a job at big tech companies like Google? Think more about how you want to contribute to the world. One direction is to reflect on how we can make impacts beyond the screens and improve other people’s lives through technology.

18:30 - We found marketing and service design an important part in your experience. How can having a marketing mindset benefit UX designers or researchers? Do you think aspiring UX practitioners like us need to train our marketing mindset intentionally?

24:20 - We found out you also worked in banking industries and retail industries before. What is the difference between working with them, and are they using different user methodologies?

30:28 - Could you tell us more about Raelin Research LLC and why you decided to start your own design consulting company?

33:00 - What advice do you have for students interested in pursuing a career in design and research?

37:13 - What skills do you think are most essential for success in this field?

40:42 - What do you see as the future of design and research, particularly in the context of emerging technologies?

43:22 - This is a question we ask all of our guests on the show: If you could go back and speak to your younger self in your 20s, what advice or message would you give to yourself?

這次我們邀請到的是在德國柏林的設計師Alice! Alice現在任職於歐洲最大的一間時尚電商平台Zalando，擔任Senior Product Designer的角色。 HCI Insiders也是第一次嘗試橫跨四個時區錄制，要找到一個身處西雅圖、匹茲堡、北京和柏林四地的我們都清醒的時間錄制，經歷了多番協商，好在最後的成果非常圓滿！ 這次節目中，Alice詳細分享了自己如何從古蹟藝術修復賺到使用者體驗領域，在職場的打怪升級和磨練技藝的過程，還有在台灣和歐洲兩地工作的體驗、文化和生活差異，以及在Zalando具體負責的項目、全設計流程，事無巨細，帶給我們很多啓發。除此之外，Alice還毫不吝嗇地分享了許多面試和溝通薪水的方法，在面試的小夥伴們可以馬上用起來了！最後，Alice也分享了她對職業規劃和年齡焦慮的看法，積極正向但又十分愜意的心態，或許會給大家一點不一樣的視角。 歡迎關注Alice的Instagram: ⁠https://www.instagram.com/mmmmmmmyw?igsh=MXU1ZXQyY2MyeDJ0aw== ⁠ 廢話不多說，那麼就來看今天的節目～  時間線： 1:41 進入Zalando的過程，目前部門的主要職責 4:12 如何選擇現在的track並進入到的現在的團隊 6:12 Zalando設計部門組成 8:56 在德國感受到的語言和文化衝擊 14:13 在德國和在台灣工作的文化和生活上的差異 18:28 歐洲普遍的氛圍很重視設計師，相比其他地方，設計師更有話語權 20:34 印象深刻的項目分享 - 廣告改善項目，打造更適合消費者的廣告體驗，團隊會不斷反問自己有沒有足夠瞭解使用者，在沒有用戶研究員的情況下，Alice要獨立負責用戶訪談和研究 - 經過很多輪A/B testing，項目時長雖然冗長，但是會仔細考慮到消費者體驗的每一個細節 - 數據驗證，確定metrics來決定是否要上線某個feature，來爭取品牌方的協助 30:55 產品上線後用戶（品牌方）的反饋，用數據說話，也要提前定義好每個百分比的重要程度 35:55 想要去歐陸工作的小夥伴應該有什麼準備 38:25 為什麼選擇去德國工作，還有面試乾貨！ - 問清楚合作方，公司/team/產品的影響力，掌握越多信息就會有越多談薪水的籌碼 - 每一場面試都會列出問題、答案，進行SWOT分析，想清楚自己的能力是否能幫助公司解決眼下的問題 - 面試官的表現真的可以有效展示企業文化，在面試的過程中也要在意自己的感受，是否喜歡面試官所代表的企業文化 42:27 在台灣的工作經驗，教育產品的多語言和跨文化設計；怎麼協調設計師資源 51:52 擔任manager和IC的差別 56:58 職業生涯轉換：從古蹟修復到視覺設計和產品設計 - 因為不想下工地，而且手非常容易受傷於是想要轉行 - 在做視覺設計的時候也接了很多前端開發的案子 - 但是發現自己更渴望瞭解設計如何符合消費者的行為模式，於是開始投入用戶體驗設計的學習 68:00 作為產品設計師學習編程的必要性？ 71:39 談薪水的技巧乾貨 - 一定要知道自己的籌碼、自己能帶來的價值大概在哪裡 - 面試的時候一定要問幾個問題：這個角色的“內憂外患”是什麼？評估自己的技能能否覆蓋這件事，有沒有一個成功的故事說服對方... 75:10 職業規劃，升遷以及年齡焦慮 - 歐洲更重視生活，斜槓，重視leisure time，對年齡非常寬容 - 目前的狀態更注重在讓自己經手的方案給團隊帶來正向的發展，追求那個“Wow Moment"～ 82:11 對新入行設計師的建議 & 什麼樣的心態適合UX - 不要想太多，有興趣就要嘗試。在嘗試中瞭解自己喜歡什麼、適合什麼 - 想要成為產品設計師，有一個很大的特質是想要解決問題。解決這個問題是能夠帶來影響力的，這不是一個容易的工作 - 這條路其實非常深，從視覺設計、數據分析、用戶訪談到前端的編程 - 先到一個小的團隊累計作品集，滿滿讓自己的價值提升 89:01 對年輕的自己想說些什麼 - 你不需要去跟別人的成功比較，你走的每一步別人也沒有走過，只要每一步踏實心安就夠了！

今天做客我们节目的是在硅谷Yahoo工作的资深产品设计师昊昊。昊昊是一个很会画画的设计师，本科在上海交大攻读环境艺术，硕士在美国读interaction design，硕士期间在西门子实习，毕业后到现在都在Yahoo工作。

欢迎大家来约昊昊的ADPList mentorship session: https://adplist.org/mentors/inken

时间线：

0:00 开始

1:10 昊昊的自我介绍

2:11 昊昊从小就喜欢画画，很幸运地做了自己小时候梦想的职业

• 然而大学一开始就发现自己不喜欢自己选择的专业，于是开始了漫长的探索

• 大二的一节专业课为她打开了设计调研和用户体验的大门，但是兴趣广泛的她一直没有真的想好自己想做什么

8:43 在美国读研期间，昊昊第一次开始找实习的时候感受到市场对国际学生的难度，这反而激发了她的斗志：“我一定要找到！”

13:50 昊昊在美国找第一份实习的经历：从10月开始陆陆续续投了500多份，直到4月才等到第一个面试

18:58 找工的标准其实没有想象中那么严肃，hiring manager会因为奇奇怪怪的原因而“看上你”！设计师都很有personality，所以“About Me”其实是非常重要的页面。

21:54 昊昊在西门子工作，垂直的B2B项目

• 非常复杂的domain knowledge，完全听不懂，合作者都是在这个领域深耕多年的PhD，更加深了她的焦虑

• 渐渐学会prioritize需要学习的知识内容

27:04 怎么快速掌握对自己有帮助的domain knowledge？

29:38 昊昊找第一段全职工作的艰难旅程：找了一年多，投了1000多份

35:46 最后选择雅虎的原因：有轮岗的机会

39:47 昊昊分享在雅虎做的项目

• 广告投放：用一个format容纳几百种edge case，B2C比想象中难做百倍。

• 搜索：也很复杂，几千种edge case，能触发的components也是千奇百怪，都需要考虑到。

• 2C产品设计师隐性的bar很高

• app critique可以考察到设计师的真实项目经历

47:22 和stakeholder（相关利益者）如何合作？

49:38 2B和2C大对比【一大波干货来袭！】

58:57 数据变化背后的原因纷繁复杂，找到root cause并不是件容易事

1:02:02 未来的职业规划

1:04:18 找工阶段如何增加自己被看见的机会？

• 一个非常努力的韩国姐姐的故事

• 面试真的需要练习，利用好ADPList多mock interview

• 面试和做设计是两个完全不同的skillset，找各种人去练习，练到可以嘴一张就口若悬河地讲自己的项目

1:14:20 如何在压力很大的时候进行心理建设？

这期节目有幸邀请到微软Senior Product Designer June来分享她从建筑转行交互的学术经历，在北美做Product Designer的职场晋级之路，还有她做留学和求职社群的创业之路。希望这期分享能给大家一些启发！

👥 更多链接：

UX Pie: https://www.uxpie.com/

现在报名使用优惠码HCI INSIDERS可以享受100-500美金不等的优惠哦～

⌚️时间线Timeline:

0:00 start

1:45 June的自我介绍

3:13 为什么最开始选择进入建筑行业？又因为什么而离开？

8:38 是契机让June了解到人机交互领域？

9:24 为什么选择去华盛顿大学UW Seatt;e读二硕

11:24 建筑背景的影响

14:40 对于读硕的建议**

15:56 怎么看待交互行业内卷现状 & 转行建议**

20:37 SAP & TikTok工作经历和成长

25:56 Design Manager职位的感想

28:07 Junior，Senior Designer以及Design Lead的差异

31:08 关于Title与升职**

34:11 关于准备ToB项目**

36:14 Design Consultant & UXPie介绍

39:15 June心目中UX Designer最需要培养的能力**

41:08 回顾过去，给20岁自己的建议

42:56 关于交互设计的未来

More About Iris:

https://www.instagram.com/iris_lynn0104/?hl=en

0:00 Intro

2:33 求学经历——从国内到海外，从金融到艺术管理，跨学科的萌芽

 “接地气是我觉得最重要的事情，不管是我的研究还是生活。”

11:20 在纽约学习艺术管理的探索和心得，初探“以人为本“理念

“我很喜欢艺术，但我也更想系统性的学到一些逻辑，去试图改变一些东西。”

“艺术和创造力只是一种途径，我最终的目的是要探索公民教育，怎么样去构建一个更好的民主社会，让人和人之间建立更好的沟通机制去理解彼此。”

16:17  新章节：艺术和乡村的碰撞，田野工作的开始

“（想探索）文化遗产怎么样回到social fabric，而不是一个放在博物馆里死气沉沉的东西。”

19:40 读博想法的萌发；从观察者到行动者——与人本设计学科的相遇

“我不想站在一个西方所规定的话语范式里面去写一些关于不公平或关于权利的很大的词···我想做的事情一直不是一个观察者，我想做一个行动者。所以慢慢这就让我推到了设计这个学科。”

24:00 设计为何与自己的学术vision相契合，为什么选择康奈尔成衣设计

31:45 对于想要申请博士的听众的建议 

35:25 Iris目前的研究方向：非物质文化遗产的复兴。包括：共同设计与参与式设计；商业化与可持续，供应和生产链，产品策略；创业角度的讨论

45:48  理论阅读、整理想法和写作输出对于实践者的重要性

56:04 对于Human-Centered Design的理解，与交互设计实践的区别

“把Human-Centered Design推到Humanity-Centered Design。我所关注的以人为本的设计不只是赋予人类的福祉，还有人和整个生态网络中所有的基因，包括动植物、自然和社会环境。”

“见自己，见天地，见众生。”

“人是一个object还是一个subject？科技界的所谓以人为本的设计是否把人类分类、量化了？我们在设计物件的时候，不会看多少指标、把人贴标签，更多是看关系性。关系是流动的，所以设计不是给人贴标签，而是设计一套动态的生态系统，它是会发展的。”

62:20 对“人文社科无用论”的讨论

 “见自己，见天地，见众生。”

67:17  给20岁左右的自己的建议

歡迎大家來到第二季第四期的HCI Insiders！我們這次請到的嘉賓是來自台灣的Mia，是我們主持人Mavis超級好的姐妹～

Mia的工作經歷非常豐富，之前任職於台灣最大本土音樂平台kkbox、亞洲知名旅遊平台kkday、知名設計顧問公司AJA和美國幣圈上市公司Circle，擔任Senior Product Designer，近期轉換到台灣知名網路書店誠品擔任Senior Product Designer。

在平面和視覺設計中打磨了好幾年之後才輾轉到UIUX領域，這其中的轉換跑道的心路歷程想必也是很多人曾經或正在經歷的，希望Mia的經歷對大家有幫助！

0:00 Start

1:36 當初如何選擇平面設計的這條路 & 轉到UIUX的歷程

7:06 平面 VS UIUX，自己的喜好和工作上的差異

11:38 設計顧問公司和in-house公司的工作流程差異？

16:24 在產業轉換的過程中，怎樣快速吸收不同的domain knowledge

20:09 在設計顧問公司做過哪些project，以及怎麽去衡量每個project的價值

27:12 團隊內溝通和合作的小技巧

29:54 在誠品的工作，顧全產品大局構建design system；討論Senior設計師的工作職責

35:54 日常怎麽樣更新作品集 & 怎麽樣交流

42:02 在circle的Web3 專案分享

45:59 給現在在學的學生、正在uiux領域的設計師們的建議

49:15 假如有時光機，會對大學剛畢業的自己說什麽

Learn more about our guest:

https://anna.zone/

https://scholar.google.com/citations?user=m9KnomIAAAAJ&hl=en

------------------------------

Jason and Clara have had the pleasure of getting to know Anna quite well, as we have been working on an independent study project together, with Anna serving as their advisor. Anna is an energetic, talkative, and joyful person with whom to converse. Despite having known each other since February, we hadn't had the chance to sit down and discuss their personal experiences and thoughts on HCI.

As we looked into Anna's academic journey, which included transitions from Spain, France, public policy, and now to human-computer interaction and virtual reality, we became increasingly curious about her restless journey. Anna never stops exploring new fields and firmly believes that it's never too late to pursue one's interests. Her words are great for soothing the anxiety we feel during this difficult time of job hunting, and to think about the more essential things that drive us into the field. Just keep the initial enthusiasm, and worry less about the outcome. After all, there's no right or wrong path! Without further ado, here is their conversation with Anna!

------------------------------

Topic Covered: 

00:00 - Introduction

01:00 - Anna’s journey before transiting to human-computer interaction (HCI)

05:50 - How Anna’s previous experience influenced her research in HCI

07:28 - The reason why Anna chose to pursue a Ph.D. degree but not MS

10:26 - Anna’s doctoral research focus 

12:30 - Interest-driven versus practical planning while doing doctoral research - Research through play! 

14:54 - Anna’s suggestions to prospective Ph.D. students

16:50 - Teaching assistants experiences at CMU

19:37 - Recommended courses at CMU

23:37 - How did Anna pick up her interests in VR/AR

33:20 - Anna’s thoughts and reflections on career and academic stress and pressure

36:00 - Anna’s suggestions for herself back in 20ish: “You were trying to figure things out, and that’s good. Enjoy your 20s, don’t be too serious. Don’t be too hard on yourself. Just trying different things. And there’s no right or wrong path.”

Learn more about our guest:

LinkedIn: ⁠https://www.linkedin.com/in/xiangyang-xin-28b0872/

Website: ⁠https://www.xxyinnovation.com/

------------------------------

We're excited to welcome Professor Xin Xiangyang. Professor Xin is a distinguished professor and doctoral supervisor at Tongji University and the founder of XXY Innovation, a consultancy firm specializing in design thinking and strategic consulting. And I used to work at XXY Innovation as a design consultancy intern.

With a Ph.D. in Design Philosophy from Carnegie Mellon University and an impressive background, Professor Xin has made significant contributions to emerging fields such as interaction design, user experience, service design, and design strategy. He has developed important theories and methods such as the "Five Elements of Interaction," "Behavioral Logic," and "Design Butterfly Effect."

Professor Xin has made his mark in the field of interaction design by organizing international conferences, receiving numerous honors for his research, judging prestigious design competitions, and offering consultancy services to prominent organizations like P&G, the United States Postal Service, and Huawei.

Join us as we explore Professor Xin's groundbreaking work and gain insights into the future of HCI and design.

------------------------------

Topic Covered:

00:00 Introduction

02:40 More on Prof. Xin’s design education experiences

04:00 Reflections on past & current design education in China

08:05 Reasons for starting another reform; re-positioning of global design education

15:11 Reasons for looking beyond products and services in design education

19:47 Talks about XXY Innovation & comment on China-US business & social context

22:20 Organizational advice for companies (vision, strategy and decision-making) & examples

28:09 Projects that made transformative impacts (healthcare, tourism, desert business, etc)

Welcome to the HCI Insiders Show! 👋

We're students from Carnegie Mellon University, Human-Computer Interaction Institute and University of Washington, Master of Science in Technology Innovation. Clara and Jason have an architectural design background, and Mavis studied international business, but we all made the switch to HCI and have our sights set on becoming product designers in the future.

Get ready for an exclusive look into the world of human-computer interaction with HCI Insiders! Join top professors of HCI and product designers as they share their insider tips and tricks for landing your dream job, preparing for interviews, and creating unforgettable user experiences. Whether you're a junior designer or a seasoned pro, HCI Insiders is the ultimate podcast for UX design career success. So tune in, buckle up, and get inspired by the incredible stories and insights of our HCI Insiders!

And we'll see you in the next episode!

Hey everyone! Welcome back to a brand new season of HCI Insiders! This time we're thrilled to have Professor Marti Louw, a faculty member at the Human-Computer Interaction Institute at Carnegie Mellon University.

As a design-based researcher, Marti focuses on using design as a creative problem-solving method to collaboratively envision and create technology-enhanced learning environments that are socially co-constructed, personally relevant, and emancipatory.

Before diving into education technology and HCI, Marti was an educator and producer for museums, documentaries, and films. She studied Biology as an undergraduate and then pursued Interaction Design at CMU. In this episode, we'll explore her academic and career journey and get her insights on the future of EdTech.

Timeline:

00:00 Introduction to the podcast and guest, Professor Marty Loh.

02:44 Marty discusses her career transition from the television industry to interactive media and museums.

03:32 Marty reflects on the evolution of media and the web from broadcast to digital.

05:43 Transition into academia through an NSF grant, starting her academic career.

07:13 Fascination with finding the right tools and mediums for learning.

08:59 Approach to teaching students through real-world problems.

12:01 Opportunities for exploration and pure design.

13:38 Reflection on research methods like speed dating and service blueprint.

15:05 Marty’s fascination with science and nature and how it influenced her career decisions.

15:59 Collaboration with the Carnegie Museum of Natural History and the use of high-resolution zoomable imagery for public science engagement.

18:15 The Macro Invertebrate project and the use of high-resolution imagery to improve water quality assessment by everyday citizens.

19:50 Designing museum content for diverse target users, including K-12 kids and the general public.

21:05 Importance of layering information to engage different types of museum visitors.

24:03 Emphasis on authenticity and uniqueness in museum exhibits, and the influence of the City Museum of St. Louis.

25:35 Balancing safety and innovation in children's museums.

27:09 Using constraints as opportunities in exhibit design.

28:39 Thoughts on how AI will impact educational technology and learning environments.

33:48 Importance of understanding teaching and learning from a practical perspective.

34:28 Challenges in the Ed Tech market and the need for sustainable products.

37:20 Importance of process documentation and journaling for creative practice.

44:16 Importance of constructive feedback and growth-oriented conversations.

46:49 Introduction to the METALS program at CMU.

51:27 Final reflections and farewell.

HCI Insiders第二季也收官啦！

这一季的最后一期照例还是我们三个主播：Jason, Clara和Mavis的“侃大山”时间，好像一个声音日记，记录我们在北美求学、找工和生活的经历。希望与各位听众共勉，也感谢各位朋友一直以来的支持！

如果有什么想听我们下一季重点聊的，欢迎大家在评论区留言！那，祝大家都能有一个完美的暑假～

时间线：

0:06 Intro + 3个人各自的现状

2:36 Jason在北京Startup的工作经历

5:58 Jason作为solo designer在工作中遇到的挑战

15:41 工作生活中的记录和整理习惯

20:46 Mavis回顾在UW学习的旅程 & Program的優缺點分析

25:02 Mavis的求职经历，准备面试和portfolio的心得

33:27 Mavis的创业的小心得，在有多个主线时怎样进行时间管理

46:43 Clara最近的工作动态分享；CMU学业的感悟和课程推荐

55:58 Clara为什么要选择去多伦多工作；更多准备面试的技巧

66:35 如何找好的mentor、经营好和mentor的关系

69:44 回顾这一季的podcast，都学到了什么？

76:16 这一季印象深刻的嘉宾；做podcast以来的感悟和收获

欢迎大家来到新一期HCI Insiders！

在第二季的第二期，我们邀请到的是Quora的产品设计师春含。

春含现在长住纽约，做Product Designer已经有三年时间。自从2020年疫情期间从纽约大学ITP (Interactive Telecommunications Program) 毕业之后，就一直在Quora工作，期间参与了很多项目，非常值得一提的是Poe这个项目。在进入纽大攻读硕士项目之前，春含在北京大学学习地球科学和计算机，听上去是和用户体验以及产品设计并没有很大关系。究竟是什么契机让春含对产品设计产生兴趣，并萌生了跨专业读研的念头呢？在2020疫情肆虐、就业市场萧条的那段时间，春含如何在激烈的竞争中脱颖而出，并得到在Quora的工作机会？工作几年后，对这个行业和职位有没有什么新的看法和体会？

时间线：

0:00 Start

1:56 从地球科学，到编程，再到产品设计

5:16 在纽约大学ITP项目做的有意思的项目

7:53 ITP项目同学们的背景

9:57 在美国的求职经历，如何进入Quora

11:40 “收集齐100封不一样的拒信”

12:12 求职过程中如何保持健康积极的心态，如何化解peer pressure

13:43 作为solo designer，独立负责Poe的项目经历

19:36 做solo designer如何与同事Design critique

20:40 得到独立负责Poe这个项目的机会的原因

21:43 作为设计师从0开始构想项目，在没有很多research的情况下如何推进项目

24:47 在没有很多competitor的时候，我们可以去设置行业规范

26:33 工作三年在能力上获得了哪些成长？

34:10 未来的职业规划

30:56 Quora的设计师话语权很高的原因，从Quora的历史讲起...

34:28 对Product Designer这个职位的认识

35:33 如何在学生时代累积找工作作品

39:08 对20岁出头的自己有什么想说的？干一行爱一行，6年里梦想有许多改变，但拥抱各种可能性！

簡介：

本期節目我們邀請到的是DoorDash的Staff User Researcher Elsa Ho。Elsa是我們這一季第六期的嘉賓Nelson轉介紹的嘉賓，他們曾一起創辦一個用戶研究和設計的社群，名為conversion lab，在台灣的設計師圈子有一定知名度。Elsa是一個經驗十分豐富的用戶體驗研究院，在台灣、日本和新加坡都工作過，10年前來美國唸書，之後便留在了硅谷，曾任職於Uber、Meta、Microsoft等知名公司。這期節目她主要跟我們分享了在DoorDash的工作體驗和感悟，希望能夠給大家帶來啟發～

時間線：

0:00 開始

0:51 Elsa自我介紹

1:31 DoorDash和Uber Eat的差異點

6:32 DoorDash的研究和設計團隊的組成及職責

13:52 DoorDash用戶研究案例分享

26:33 在DoorDash, Uber和Facebook工作感受到的差異

29:54 Elsa未來的職業規劃，UXR天花板

31:28 Elsa一路走到UXR的旅程

33:51 對比UXR与PM——UXR的視角更全局，PM很多情況下只負責一個小項目，壓力更大，自由度更小

36:33 如何進行時間分配？竟然可以同時和二十個PM對接？！

38:28 如何讓其他stakeholder接受並使用研究成果？這是一个UXR面試中常會被問到的問題，在準備面試的夥伴們可以學起來了！

41:15 Elsa作為hiring manager如何篩選合適的candidate

47:54 Elsa是如何準備面試的？尤其如何組織自己case study的故事線？

53:52 在市場不太好的情況下，UXR怎樣平衡商業和研究目标？怎樣證實用戶研究的價值？

59:07 Elsa如何定義一個好的研究？如何定義研究問題？如何選擇合適的研究方法呢？

62:20 在不同國家做UXR感受到了什么文化差異？

66:28 為了世界旅行去不同的国家工作会影響到個人的職業發展嗎？

68:00 會給二十多岁、剛剛畢業自己什麼忠告？

68:36 給正在找工作的朋友們的建議：雖然會很辛苦，但只要堅持就一定可以找到的！

好的，以上就是這一期節目～希望能給你帶來一點啟發喲！我們下期再見👋