What is the Digital Workplace and how adopting this approach can support government organisations in creating seamless experiences for their remote teams?

In this episode, Dami Opara, our Content Marketing Lead, sits down with Alasdair Hendry, Managing Director of Exception to explore implementing the Digital Workplace and the benefits of this way of working.

Watch this episode to learn:

• How the Digital Workplace works
• How to manage legacy processes and improve them with this model
• The importance of taking an agile approach to organisational changes

If you would like to attend this year's Government Transformation Summit, please register here.

Our guest is Kurt Frary, CTO of Norfolk County Council, one of the most innovative and technologically focused local authorities in the UK. Kurt shares his thoughts on all things digital: IoT rollout, running succesful pilot projects, getting senior buy-in for innovation, and how to create a culture that supports risk taking.

We're excited to reveal Kurt will share even more about Norfolk's digital journey when he joins our panel session 'The Future of Programme Delivery' (13 May 2021, 8:30 am BST) as part of GovX Digital 2021, the UK's biggest public sector transformation conference.  Free to register for public sector execs!

Deepak Shukla - Data and Analytics Lead for Public Sector at Amazon Web Services - joins us on the latest episode of The Government Transformation Show to look at the impact of data and technology in tackling public sector fraud.  

Speaking with our Community Director, Tim Coulthard, Deepak explains how government organisations can use their data capability to prevent, detect and resolve fraud without impacting the speed of delivery in public services.  

AWS is a Partner at Government Data Summit, hosting the discussion table on Fraud Detection.

Generative AI, popularised by ChatGPT, creates content by learning from a vast corpus of existing content and then using patterns from that data to generate fresh content - and has the potential to transform information retrieval across government data silos, and internal and citizen-facing customer service. But how can government organisations maximise the value of this transformative technology, while minimising the risk?

We're joined by KJ Lian, Global Head of Data at Amazon Web Services, and friend of the podcast, Deepak Shukla, Data and Analytics Lead for Public Sector at Amazon Web Services, to dig deeper into the promise of Generative AI.

Afshin Attari, Director of Public Sector and Unified Platforms at Exponential-E, joins our Community Director Tim Coulthard to discuss operational transformation in government.  Afshin explains how an effective transformation strategy draws together and aligns policy, people, technology and service design to deliver improved outcomes.

Connected Cities are harnessing the power of technology to create places fit for the future, in which commercial, residential and leisure activities happily co-exist. Underpinning those elements is security and resilience - so how do local government organisations create safe, secure, smart cities where people want to live, work and play?   

Daniel Bloodworth, Director of Emerging Technologies at resilience software company Everbridge, joins us on The GovX Show to explain how security's role in public sector place-making has been transformed in recent years, to become an enabler that can encourage investment and build community cohesion.  

Hear how leading towns and cities are creating connected places by watching the on-demand video of the GovX Digital 2021 panel session 'Connected Cities'. Alongside Daniel, you'll hear from:  

• Tracey Crews, Director of Planning - Place & Growth, Cheltenham Borough Council 
• Jenny Nelson, Programme Manager, Digital Newcastle, Newcastle City Council 
• Liz St Louis, Assistant Director of Smart Cities, Sunderland City Council

How can data be used to enable cross-government collaboration and service delivery? What kind of data sharing mechanisms and data infrastructure are necessary to support cross-government functions and services? We caught up with friend of the show, Deepak Shukla, Amazon Web Services' Data & Analytics Lead for Public Sector, to dig deeper into the approaches best suited for government departments.

Learn more about this issue, alongside senior public sector data leaders at Government Data Summit in London.

Subscribe to Government Transformation Magazine.

Susan Clews, Chief Executive at Acas, joins us to explore the continued evolution of leadership in the public sector. Remote working, changing employee expectations and digital transformation are among the forces impacting the way leaders need to support their teams and develop organisational culture.  

Susan shares her thoughts on leadership during these times of change, and explains how Acas is supporting other public sector organisations on their transformation journeys.

Hear more from Susan when she joins us as a panellist at the Government People Show (15-24 March 2022) The online conference focuses on attracting, enabling and managing Civil Service talent - bringing together HR, OD and learning professionals to transform the employee experience and build high performance teams. It's free to register for public sector colleagues.

Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?   

Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector.

Catch the on-demand replay of the panel discussion 'Citizen Experience Management' to learn from the experiences of Norfolk County Council, the London Borough of Haringey, and Cornwall County Council.

A decade ago, Lord Francis Maude led a ground-breaking review of government efficiency that delivered £52 billion in savings and created the Government Digital Service. In autumn last year, he was asked by the current administration to revisit that work to gauge current Civil Service capability and performance in critical operational functions like finance, procurement, HR, IT and digital.   

Lord Maude's recently published findings - Review of the Cross-Cutting Functions and the Operation of Spend Controls - have again played a key role in setting the direction of Civil Service reform. He joins us on this episode to drill into those recommendations and discuss how public sector reform will play out in the coming years.

In this episode of the Government Transformation Show, GovMetric's Managing Director Nic Streatfeild joins us for a deep dive into the challenges and opportunities around Citizen Experience. 

Among the topics we cover are: 

• Understanding Citizen Experience vs Customer experience 
• Getting to grips with voice of the customer AND voice of the employee 
• The importance of understanding service demand 
• Avoiding the failure demand blindspot.

As mentioned by Nic in the episode, GovMetric is leading a forum to develop a model that can be used to quantify the financial ROI of implementing citizen experience improvement programmes in the public sector. Find out more.

Government will only be able to achieve transformational outcomes if it is able to leverage data from across departments, and with the private sector. To do this, while retaining citizen trust, places an emphasis on responsible data sharing. What are some of the considerations for data heads when planning how they will collaborate with other public sector data users? We sat down with Robin Sutara, Field CTO and Pritesh Patel, Public Sector Leader at Databricks to hear how they view the challenges and opportunities around this issue.. Pritesh and the Databricks team will be part of the discussions at the upcoming Government Data Summit (30 March 2023).

Mike Hoare, Chief Digital Officer (CDO) for Public Sector at Fujitsu, joins our Managing Editor, Tim Coulthard, to reflect on his conversations with senior Civil Servants at the recent Government Transformation Summit.   

They discuss the biggest challenges and opportunities facing government as they seek to unlock new insights and ways of delivering public services through data interoperability and integration.

CX - two letters that define modern government, but what do they really mean? Forrester's David Wheable joins us on the latest episode of the The GovX Show to dive into how public sector organisations should approach Citizen Experience.

Join David and leaders from HM Courts & Tribunals Service, DWP Digital, Crown Commercial Service and The Intellectual Property Office for the live panel discussion 'Government CX' (19 May 2021, 8:30 am BST). Register free: https://2021.govx.digital/talks/government-cx/

How can public sector digital teams improve the ways they work to deliver life-changing services for citizens and end users?

Made Tech's South West Market Principal Robin Wyles joins us on The GovX Show to explore what the processes and outcomes of effective digital government look like. What cultural, operational and technical principles do we need to see more of in the sector to deliver and even exceed ambitious goals?

To watch the on-demand session 'Digitalising Government' featuring the CIOs of the Ministry of Justice, BEIS and the Government of Ireland just CLICK HERE

Explore the future of digital and data-enabled government at the forthcoming Government Data Show

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.  

In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

In this episode, we are joined again by Afshin Attari, the Senior Director of Public Sector & Unified Platforms at Exponential-e. We discuss how government organisations can both improve and transform service delivery to support better outcomes for citizens and tackle oncoming challenges in terms of cost and efficiency.

Ruth McGuinness - Data & AI Practice Lead at Kainos - joins us on the latest episode of The Government Transformation Show to explore the ethical implications of AI in government.   

How can the opportunities the technology offers for process improvement and service delivery be balanced against the need to maintain citizen trust?  Ruth shares her thoughts on the key principles of ethical AI and practical insights on how to build a programme that’s fair for all.

Government Data exists in a complex, ever-changing environment with many stakeholders - and against this backdrop Adaptive Data Governance is a way of managing data that emphasises flexibility and responsiveness to change. Just as an organisation's data landscape, business needs, regulatory environment, and technological capabilities change, so a department's data governance will need to evolve. Sam talks to Alberto Villari and Steve Holyer, two data experts from Informatica, to examine how to maximise the value of adaptive data governance in the public sector.

It's no longer enough for government simply to 'buy-in' innovation and new technology. Instead, there's a growing trend for the public sector to work in partnership with start-ups and emerging suppliers to collaboratively develop new solutions.  

Roy Zaban joins Tim Coulthard to explain how public sector organisations can tap into the GovTech and start-up ecosystem. Until recently Roy was Head of Govtech at the Israeli NGO CREATORS, and helped to create the Israeli government's open innovation strategy.  

In this episode you'll learn how to: 

• Co-develop new solutions to digital challenges with GovTech partners 
• Foster an internal culture of innovation 
• Learn from other public sector organisations by sharing best practice 
• Get started on innovation and collaboration in your own government organisation

EPISODE RESOURCES:

Check out the on-demand version of our conference session 'How can Start-Ups Drive Innovation in the Public Sector?'

Read CREATORS' GovTech Report: Public Sector Meets Innovation

What is the Design-Thinking framework, and how can adopting this approach support government organisations in designing services that actually meet user needs.

In this episode, Dami Opara, our Content Marketing Lead, sits down with Paul Rawson, Head of Digital Service Design at Mastek, to explore how the Design Thinking approach can improve service delivery.

Watch this episode to learn:

• How to get started with the Design Thinking framework
• The benefits of removing team silos
• The importance of centring user needs in the design stages

On the latest episode of the Government Transformation Show, Emma Charles, Director of Public Sector Delivery at Kin + Carta, joins us to explore how government organisations are currently tackling sustainability in the way they operate.  

Emma explains how a greater focus on environmental factors across technology, procurement and service design could make an impact, and discusses the importance of empowering Civil Servants to prioritise sustainability in their decision-making.

CloudSource's Chief Delivery Officer, Ed Pearce, joins our Managing Editor, Tim Coulthard on the Government Transformation Show to assess the current  effectiveness of digital transformation programmes in government.  

In a wide-ranging conversation they discuss: 

• Effective digital transformation through technology and organisational change. 
• Identifying the main opportunities to accelerate delivery 
• Equipping public sector leaders with the right skills and knowledge in the digital space

Ed Pikett and Andrew Sadler join us to explore how public sector organisations are using the myriad datasets they possess to drive new levels of performance in services.  

Working with Hitachi Solutions, Andrew and Ed have helped numerous government agencies to crack the data challenge, and in this conversation they share some of the secrets they've picked up along the way.  

You can catch the on-demand replay of the Government data Show panel discussion 'Data-Driven Government Productivity' here.

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology.

Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital projects.

Learn more from Glen and experts from The Welsh Local Government Association, Oxfordshire County Council and the London Borough of Camden in the panel discussion 'Data-Driven Services' at the LocalGov Transformation show: https://local.govx.digital/talks/data-driven-services/

GovX Digital's Content Director, James Smith, looks at the who and the what we’ve got in store for you over the coming months.

GovX Digital Content Director James Smith takes a closer look at the UK government's transformation agenda, as parsed from two recent high-level speeches. TL;DR - it's going to be distributed, digital, and more risky. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets

In this episode, our Content Director, James Smith, caught up with the hugely experienced government and healthcare leader David Wilde. With his track record of delivering policy and service implementation in central and local government, David is well qualified to talk about what’s needed to make a real impact in communities. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets

In the latest episode of the GovX Show, we spoke to Lynda Rawsthorne, Director of Prison Infrastructure at The Ministry of Justice, where she’s delivering new approaches to the building of prisons in the UK. At a time when the Government is calling for faster, more innovative delivery in the public sector, Lynda is at the forefront of that culture. In her conversation with James Smith, she explains what’s changing and how in terms of culture and process.

Lord Francis Maude joins us on the GovX Show to share the inside story from one of the most significant programmes of public sector reform in the history of UK Government.

In this week’s GovX Show, we welcome Liz McKeown, Lecturer at the Digital Academy at the Canada School of Public Service, to share her insights gained from a career spanning senior roles in the public and private sectors. As a former CIO of Shared Services Canada, she knows what it takes to deliver digital transformation projects in public agencies. Ahead of her appearance at GovX Digital 2020 she discussed the changing attitude of public sector organisations to risk, and how more innovation can deliver better services for citizens. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets

In this week’s episode we welcomed Miranda Sharp, Member of the Mayor of London’s Smart London board, to talk about the present and future of public sector data. What really is public and private any more? Who owns it, and how can better use of data deliver results that positively impact citizens’ lives?

In this episode of The GovX Show we're delighted to welcome Sally Meecham Chair of the Centre for Digital Public Services Wales. In this role and as previous holder of numerous senior public sector transformation positions, Sally brings tremendous firsthand knowledge on public sector delivery and transformation. She tells us how Wales is transforming digital capabilities in the public sector, and how the Covid pandemic has demanded new agile ways of operating. At GovX Digital 2020 on 17-19 November, Sally will unpack some of the biggest questions around Government digital transformation - what does agile Government really mean, how can the public sector embrace iterative change, and how can digital management deliver better outcomes? You can join the discussion with Sally by registering for free if you're a public sector exec: https://2020.govx.digital/ GovX Digital is the UK's biggest, most dynamic public sector transformation event, running virtually from 17-19 November. We're bringing together 1,000 government and health executives, with 130 speakers from 20 countries.

A bonus episode of the show as our Content Director James Smith joins us to share some exciting updates from GovX Digital Land. With delegate numbers flying high and some outstanding global speakers confirmed this week to share their public sector transformation stories, it's shaping up to be an amazing event in November. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets

This episode features a fascinating conversation with Bernadette Thompson, Deputy Director for Inclusion, Wellbeing & Employee Engagement at the Ministry of Housing, Communities and Local Government. In these challenging times, when the Civil Service is working largely remotely, how can we maintain focus on inclusion and diversity in every tier of Government? Bernadette's book recommendation is The Power of Staff Networks -https://www.thepowerofstaffnetworks.co.uk/ Bernadette will be joining the GovX Digital 2020 virtual conference for a panel discussion on Culture Change, and drawing upon her experience in the civil service, which includes co-chairing the multi award-winning Race to the Top G6/7 network, a community network of Black, Asian and Minority Ethnic (BAME) G6/7 employees across all Government departments and agencies. The Network actively supports members by helping to increase preparedness for leadership. Chek out the session at https://2020.govx.digital/talks/culture-change/ GovX Digital 2020 (17-19 November) is the UK’s biggest public sector transformation conference, featuring 130 expert speakers from over 20 countries, across all tiers of government, and healthcare, and over 1000 delegates. Public Sector Execs can register free at https://2020.govx.digital/checkout/select-tickets/

Our new offshoot podcast takes an informal look at what's been happening this week in the world public sector transformation. In this episode of The Upload, GovX Digital's Marketing Director, Tim Coulthard, and Content Director, James Smith, talk GovTech and its growing impact on society. Does the NHS Test and Trace app mark a shift in the public's awareness of GovTech? Should the datasets and assumptions that underpin AI be publicly available? And can James successfully pronounce Hydrographic? GovX Digital 2020 (17-19 November) is the UK’s biggest public sector transformation conference, featuring 130 expert speakers from over 20 countries, across all tiers of government, and healthcare, and over 1000 delegates. Public Sector Execs can register free at https://2020.govx.digital/checkout/select-tickets/

A slight change in direction in this episode as we welcome Amy Kean, one of the founders of DICE - Diversity and Inclusion at Conferences an Events. DICE recognises and certifies events like GovX Digital that have truly diverse speaker line-ups. Amy joined us to talk about the origins of the projects, the battle to call out events that fail to be truly inclusive, and why a diverse event is truly a better event. At GovX Digital we're proud to have DICE certification, so this was a chance to tell our story too as we count down to the event on 17-19 November. GovX Digital 2020 (17-19 November) is the UK’s biggest public sector transformation conference, featuring 130 expert speakers from over 20 countries, across all tiers of government, and healthcare, and over 1000 delegates. Public sector execs can register free for the virtual event here: https://2020.govx.digital/checkout/select-tickets/ Find out more about the great work DICE is doing at: https://www.getdice.co.uk/

Marco Salzedo, Director of Commercial and Contract Management Capability at The Cabinet Office, joins us to share the inside story of how 2020 has shaken up public sector procurement. As the Covid-19 pandemic forced governments globally to accelerate change and adopt new ways of working, that gear change was critical in procurement functions to ensure ambitious programmes like the Ventilator Challenge could happen. Marco spoke to GovX Digital's James Smith to explain what changed and what it means for the future. We're delighted that Marco is one of our headline speakers for GovX Digital 2020, where public sector execs can find out more from him about embedding change at pace. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets

The Upload this week digs into the rows about Civil Service skills and competence. Behind the media briefings and posturing, there needs to be a real dialogue and plan of action. GovX Digital's Marketing Director, Tim Coulthard, and Content Director, James Smith, talk skills, thrills and the fly that upstaged the US Vice Presidential Debate.

In this episode we’re joined by Maria Farres, Head of Organisational Development & Talent at Essex County Council to explore how the public sector has adapted to the remote working challenge in 2020. Maria has helped Essex develop a hybrid working model that blends remote working and re-imagined office spaces to maximise service delivery and efficiency, while supporting staff well-being. It’s essential viewing for any public sector leaders wrestling with the same issues in 2020. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets This episode is supported by Forrester. Central and local government executives are reshaping the public sector. Success depends on how fast they can respond to a fast-changing world. Forrester gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome. Visit Forrester.com to learn more.

This episode sticks with the remote working theme as Matt Stevens from Google Chrome Enterprise reveals how the public sector is meeting the technical challenges of 2020's WFH culture. He explains where systems and behaviours meet, what the 2020 threat landscape looks like, and how public sector CIOs and CTOs can respond to them. Matt will be sharing more insights at GovX Digital 2020 (17-19 November) in the session Out of Office: Making a Success of Remote Working which we’re delighted is supported by Google Chrome Enterprise.

Elizabeth Rhodenizer, Chief Information Officer at the Public Service Commission of Canada, joins us in this episode to explore how digital can transform how government functions. We talked about how tech can create better outcomes for citizens, more effective service delivery, what skills will be needed in the government of the future, and the changing role of the public sector CIO. We're excited that Elizabeth is sharing her insights in more depth at GovX Digital 2020 in the session 'Getting Government Future-Ready' on 17 November. Register for free to discover what tools and skill sets will be needed for the journey ahead: https://2020.govx.digital/talks/whole-of-government-transformation/

In this episode we're joined by Thomas Moore, London Market Principal at public sector technology experts Made Tech. We explore the present and future of digital service delivery that prioritises outcomes for citizens. Thomas explains how the future of digital public services can be built with multi-organisational rainbow teams where smaller, agile players help to uncover innovative new methods of delivery. Made Tech is our Digital Services Session Partner for GovX Digital 2020. Thomas Moore joins the online session at 9am on 18 November, alongside Philippa Manley, Digital Services & Project Director at HM Passport Office. In this invaluable knowledge-sharing session, they'll explore best practice in citizen-centric digital service design, roll-out and development. It's free to register for the session if you're a public sector executive: https://2020.govx.digital/talks/digital-services/

In this episode we welcomed Brett Gibson from cloud experts Domo to lift the lid on Government Data. There's a lot of buzz about the public sector using the huge amounts of data it collects to achieve better results. But how does that happen? Brett shares his thoughts on where the public sector should focus its efforts to deliver data-driven outcomes for citizens. Domo is the Partner for the Government Data Stream at GovX Digital 2020. They'll be sharing their expertise in two key session that are free to join for public sector executives. Data-Driven Government on 17 November: https://2020.govx.digital/talks/data-driven-government/ Agile Government on 18 November: https://2020.govx.digital/talks/agile-government/ Brett’s Recommended Resources Graphic Methods for Presenting Facts - Willard C. Brinton Curiosity: Do Data Differently, a podcast series by Domo

Mark Gray, Director of Digital, Operations & Commercial at the Crown Prosecution Service, joins James Smith to talk about the challenges of leading remote-working teams in 2020. Balancing technology, working culture and staff wellbeing have been high on many leaders' agendas in the Covid-19 crisis, and Mark shares thoughts on how his organisation has manages to deliver results in such trying circumstances. We're delighted that Mark is also joining us at GovX Digital 2020 for our session on 'Leading in Crisis'. You can register free if you're a public sector executive to join us on 17 November at 11:00 am GMT: https://2020.govx.digital/talks/leading-in-crisis/

Chris Chubb and Becky David from Sopra Steria join us on this episode to discuss their work supporting local government transformation in the UK. They share insights on how technology and cultural change work in tandem to transform the organisation itself and deliver far better experiences for citizens using public services. Sopra Steria is the Local Government Stream Partner for GovX Digital 2020, and you can join Chris and Becky in the Local Government Transformation session at 3.45pm on 18 November: https://2020.govx.digital/talks/service-transformation/

Today we are speaking with Jackie Smith, from Sopra Steria - The government transformation experts. We are looking at what it means for governments to be ‘future-ready’. Whether that’s in terms of their skill sets, or the cultural changes needed, and how they can make decisions in an agile way to respond to the fast-moving world around them. Sopra Steria is the Local Government Stream Partner for GovX Digital 2020, and you can join Jackie in the Getting Government Future-Ready session at 1:00 pm GMT on 17 November 2020: https://2020.govx.digital/talks/whole-of-government-transformation/

James Brown, UK Managing Partner at the global strategy and pricing consultants Simon-Kucher & Partners joins us to explore growing government revenue and specifically how price plays a part in that. As you’ll hear from James, pricing can be a blind spot in public sector organisations for a variety of reasons, so this was an opportunity to assess why, and what can be done in response. We’ll explore this topic in even greater detail at GovX Digital 2020 when James and his colleague Rosalind Hunter will be joining the panel to talk about pricing and government revenues in these challenging times. Join the Session - Growing Government Revenue at 11:40 pm GMT on 19 November 2020.

Sam Higgins, Principal Analyst at Forrester, joins us in this episode to assess the state of Government Transformation in 2020. Which skills and capabilities are well developed, and where is more work needed? We'll explore these ideas in more depth when Sam joins us for the session 'Government Transformation: All Change?' at GovX Digital 2020. We're delighted that Forrester is our official Partner for that session, which takes place at 8.55am on 17 November. Find out more and sign up here: https://2020.govx.digital/talks/transformation-roadmaps/ Also speaking and joining the online panel are Lord Francis Maude, former Paymaster General and Cabinet Minister, and Katrine Winding, Director-General of the Danish Business Authority.

The role of the public sector CIO has been transformed, reflecting the ever-growing importance of data and technology in government transformation. GovX Digital’s GM for Government, David Wilde, has held multiple public sector CIO roles, and in this episode of the GovX Show, he outlines the skills and capabilities needed to succeed in this critical role. GovX Digital is the UK's biggest, most dynamic public sector transformation event, running virtually from 11-21 May. We're bringing together 1,000 government and health executives, with 130 speakers from 20 countries. Get the latest news about the 2021 conference here: https://2021.GovX.digital

Welcome to Planet GovX - the new podcast where our team explores the public sector transformation stories shaping the world around us. In this episode, GovX Digital’s Tim Coulthard, James Smith and David Wilde take a look at: 00:01:25: The new digital skills syllabus that’s setting out a bold new vision for the skills required to be effective in the era of digital government. With input from experts around the world and coordinated by Harvard Kennedy School’s Professor David Eaves, it’s been published under a Creative Commons licence to maximise its reach. 00:09:35: The bold vision for public services released by BCP (Bournemouth Christchurch Poole) that’ll see a one-off investment of £38m but aims to recoup savings of more than £40m a year. Can a more effective digital front door deliver real transformation for residents? 00:14:40 The working hours survey by the FDA union reveals that 97% of public servants want to continue some remote working post-Covid. It’s time to rethink the future of public sector working. 00:30:00: The moving Civil Service event for Holocaust Memorial Day - why it matters to come together virtually during these challenging times.

Public sector organisations are increasingly looking to the private sector to fill senior leadership positions - but how do both sides benefit from the trend? Executive recruitment expert Suzie Walker joins GovX Digital’s David Wilde and Tim Coulthard to explore the motivation of leaders moving from private to Government roles, and what they bring to those organisations.

Organisations that put Customer Experience ((CX) at the heart of their service design perform better deliver better results for their users - and yet so many public sector bodies are still falling short. To understand why, we invited Forrester's Consulting Director David Wheable onto The GovX Show to discuss public sector CX: what it is, who should own it and how to embed it effectively in services.

Planet GovX is our regular review of the biggest stories of the week in government and public sector transformation. From GovTech and data to CX Design and leadership skills, we look at what's making an impact in the UK and beyond. This week GovX Digital's Tim Coulthard and David Wilde take a look at: (00:56) The UK's new guidelines for digital IDs (03:50) The future of unitary vs county authorities in local government (08:16) Rebuilding public trust in our government (12:06) New digital transformation training for non-technical Civil Servants (16:12) The UK Census goes digital - is it still relevant? (22:03) The Budget 2021 - what it means for the public sector.

Systems thinking is a widely used term in the debate around the skillsets of public sector leaders, but what does it really mean? Leadership coach Alexandra Salamis joins us on the GovX Show to unpack the concept of systems thinking. We get to grips with: When systems thinking is used effectively, what benefits can be delivered in a public sector organisation? What kind of challenges is it particularly useful in tackling? What are the first practical steps should take in trying to gain the knowledge and ability to bring systems thinking to their roles?

Planet GovX is our regular review of the most significant stories and insights that we’ve spotted in government and public sector transformation. This week GovX Digital's Tim Coulthard and David Wilde take a look at: 01:10 How data is transforming public sector performance 05:50 New York City unveils its first IoT strategy 08:35 Mayor of London wants innovation to drive post-Covid recovery 13:00 What role should agile play in government? 18:35 Moving the Civil Service out of Whitehall - how to make it work 24:50 Civil Service reform - will it be more efficient?

The Covid pandemic has fundamentally altered the ways citizens interact with local authorities, so what’s next for local government service delivery? Made Tech’s Head of Local Government, Glen Ocsko, joins us on The GovX Show to look at the big challenges and opportunities for the digital delivery of local government services. You can hear more from Glen on how to successfully transform local government service delivery at the GovX Digital virtual conference on 11-20 May 2021. It brings together the UK's biggest line-up of public sector speakers, including presentations and 'Ask Me Anything' sessions from government leaders in the UK and beyond. Check out the latest speakers and topics here: https://2021.govx.digital/ We’re delighted that Made Tech is a Stream Partner at GovX Digital 2021, where their experts will be sharing their insights on service excellence.

We sit down with Charles Damerell, Senior Director of Sales for the UK and Ireland at SolarWinds to explore how organisational culture has a part to play in transforming an organisation and reflections on the recent Government Transformation Summit roundtable sessions.

Tune in to hear about how you can diversify your talent pool and encourage employee autonomy to deliver fresh innovation.

Sandra Taylor, Assistant Director of IT and Digital at Worcestershire County Council joins us on the show to share ideas on digital transformation in local government and delivering services that promote inclusion and accessibility.

We're delighted that Sandra is also joining our panel session The Future of Local Government Services at GovX Digital 2021. Catch that discussion panel on 12 May 2021, 8:30am BST.

How is technology helping to transform the future of the places in which we live work and play? The Covid pandemic has radically altered the future of the public-sector placemaking agenda, forcing central and local government to reimagine the future of planning, the High Street economy, public sector real estate, transport provision and public services.  

Lalita Nair and Simon Williams from IoT and digital connectivity pioneers Microland join us on The GovX Show to discuss the future of place, connected town and cities, and how technology can enable those changes.

EPISODE RESOURCES:

• Discover how DDaT leaders are using data to transform public service delivery at The Government Data Show
• Explore place-making and the future of connected cities in our on-demand panel session 'The Future of Place' 

Chris Cope, Digital Programme Director at the Environment Agency, and Ed Pikett, Director Central Goverment Technology and Transformation at Hitachi Solutions Europe, sit down with Editor Sam Birchall to discuss how public sector organisations can step away from building systems from scratch, and work to intelligently leverage and reuse work done by other teams within government.

We take a closer look at the work done by Chris and Ed as part of the Department for Environment, Food and Rural Affairs 'Smart Environmental Regulation Programme' - and how this provides a model for collaborating on common problems across government.

On this episode we're exploring the vast possibilities that data can unlock for the public sector in a conversation with Mike Hoare - Chief Digital Officer (CDO) Public Sector at Fujitsu.  

Mike shares his insights on the role of tech in government including: 

- Getting the right balance between infrastructure, service design and delivery 

- Cognitive and advanced technologies such as AI 

- Creating an effective data strategy 

- Maximising data interoperability and integration

You can join the discussions with Mike and 150 Senior Civil Servants at Government Transformation Summit on 22 September at Church House, Westminster. Explore the event and request your place: https://summit.govx.digital/

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:  

- Look at change holistically from the perspective of employees 

- Listen at the right moment and in the right way 

- Get smarter at analysing feedback and routing it to the right people 

- Take action!

- Communicate what you’re doing

Friend of the podcast Deepak Shukla returns to talk with Sam about one of the hottest topics in government transformation right now - the role of AI in enabling better government delivery. Deepak leads on data and analytics for public sector at Amazon Web Services in the UK and Ireland, and will be helping to host a discussion on the value of Generative AI in the public sector at the upcoming Government Transformation Summit (22 November 2023, ETC Venues, 133 Houndsditch, London).

Eva Murray, Lead Evangelist for data software experts Snowflake, joins us to explore how government agencies can work together more effectively beyond departmental boundaries.  She shares her insights and practical examples to help the public sector work better through cross-government functions:  -What are the potential benefits? 

- How well do Government organisations currently collaborate with each other? 

- Examples of successful cross-government collaboration - why did it work? 

- Assessing how much of this challenge is technical and how much is cultural 

- How agencies can improve performance and capability to collaborate better.  

We're proud to welcome Snowflake as a Partner for the 2022 Government Transformation Summit.

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.   

• What are the biggest benefits to citizens and end users from the automation of services?  
• How well are Government organisations currently tackling Service Automation?   
• What are the common challenges and how can they be overcome?  
• How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?

Where are the biggest opportunities for government to harness data to identify and deliver improved public services?  To explore the value of IoT in action, we're joined by Meeta Akhelikar, Business Leader for Public Sector Growth at Microland, and our own GM for Government, David Wilde. In a wide-ranging conversation they explore how IoT can support:   

- Better places to live through intelligent transport, smart homes and community hubs  

- Increase economic growth by re-inventing town centres and high streets)   

- Improve the environment around us 

- Help to protect vulnerable people through assisted living and identifying areas of socioeconomic need to target services.

Welcome to another episode of The GovX Show. Joining us today is Sarah Whitehead who is the Deputy Director of Customer Experience at the Intellectual Property Office. IPO are on a really exciting transformation journey, that is still ongoing. We are talking with Sarah about how they maintain focus on the customer, and build a customer experience into their user journey, user mapping, service design and delivery, and how they keep that feedback going so they always have a customer-centric view across the business. 

Watch the session from our last event 'Government CX', also featuring Sarah plus other speakers from HM Courts & Tribunals Service, DWP Digital and Crown Commercial Service. Get it free on demand now: https://2021.govx.digital/talks/government-cx/

In this episode, we speak with Charles Damerell Senior Director of UK & Ireland at SolarWinds to explore how public sector organisations can adopt the "secure by design" approach to service delivery.

Across government organisations, many of the same technical, cultural and operational challenges hold back the effectiveness of digital transformation programmes. But how can they be avoided? Mark Williams and Lipi Sarkar from digital transformation partners CloudSource join us on this episode to share their insights on how to avoid 6 of the most common issues.   

• Ensuring the organisation understands its disruption tolerances   
• Changing stakeholders’ mindsets   
• Building a strategic vision to align data  
• Creating partnerships to bridges the skills and technology gap  
• Establishing a continuous, adaptive improvement plan  
• Balancing governance with an agile approach

Catch up with the on-demand panel session Government Digital Transformation featuring Mark and public sector colleagues from Department for Environment, Food and Rural Affairs, HM Land Registry and Innovate UK.

Jess McEvoy, Principal at software consultancy Scott Logic, joins our Community Director, Tim Coulthard, to discuss the growing impact of data in government, including: 

• How it can inform policy and service design 
• How government can improve performance and capability in using data  
• Action points they should prioritise to start improving data use 
• Future opportunities data can unlock for government  

Scott Logic is an official Partner for Government Data Summit, which takes place on 20 October at Church House, Westminster

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?   

GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.

Data interoperability refers to the ability of different systems, technologies, or software to access and use shared data - something clearly crucial for government attempts to overcome silo-based decision-making and data collection, while respecting the circumstances under which data may have been collected from citizens.

We sit down with CGI's Vice President of Consulting, Richard Buckley, to understand how government can build upon the current approach to data utility, and deliver better frontline outcomes.

Today's topic is about accessibility - accessibility of information and inclusion in the public sector: Do our citizens have access to the information that they need and deserve? We deep-dive into these topics, and what we can do around best practice, what the guidelines and legislation are that can help and how we can deliver better results and better inclusion with our citizens.

Joining us today is Carsten Heiermann, the Chief Evangelist at the PDF software company Foxit, and our own GM for Government, David Wilde who has extensive experience in the public sector as CIO and Executive Director of both central and local government agencies.   

📄 Download our research report with Foxit, "Document Accessibility in Local Government" here: https://info.govx.digital/document-accessibility-in-local-government

📺 Watch the fireside chat with Carsten's colleague Deedee Kato at our most recent conference, on demand: https://2021.govx.digital/talks/document-accessibility-inclusion/

How can government departments best deal with the pressure to deliver transformational change at pace? James Buckley, Head of Practice for Digital Transformation at Made Tech, sits down with Sam to discuss some of the different approaches that can be taken to accelerate delivery, and they look at the impact of emergent and disruptive technologies, including digital twins and hyper automation.

On this episode, we're exploring the use of data in government with Harry Tayler, Deployment Strategist and Harkirat Singh, Technical Director, from Palantir.  

In conversation with our Community Director, Tim Coulthard, they cover: 

- How effectively government departments are approaching data projects  

- What the private sector is getting right - that government is not - on data projects  

- Balancing innovation with  security and governance of data  

- How Government departments incorporate successful AI and machine learning programmes.  

We're delighted that Palantir is our key Conference Partner for the Government Data Summit on 20 September at Church House in Westminster.

In this episode we're exploring the rapid evolution of data use in government with Blake Griffin, Consulting Director at Digital Modus, and Lloyd Rushton-Jones, Sales Director UK Government, Aerospace and Defence, at Denodo.  

Blake and Lloyd share their insights on the government data journey, drawing parallels with the transformation that music consumption went on during its transition from CDs to modern on-demand streaming services like Spotify.

Digital Modus and Denodo are Partners at Government Data Summit.

Government departments are operating across multiple databases with different standards, architectures, security levels – a great complexity at a time where data plays an increasing role in decision making. Afshin Attari, Senior Director Public Sector & Unified Platforms at Exponential-e, returns to discuss how data teams can overcome these challenges - and maximise data interoperability!

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.  

Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisations digital teams are managing the challenges of accessible, inclusive innovation.  

Explore these issues in more detail by watching the panel Session 'Inclusive by Design: Building Better Government Services' at the Citizen Experience Show, which features practical design advice from digital leaders from the Department for Transport and HM Courts & Tribunals Services. Sign up HERE

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.  

In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining focus on the end user's experience.  

Learn more from Jeremy and DWP Digital when he joins us at the Citizen Experience Show for the panel session 'Service Automation: The Future of Self-Service' on 11 November. Register free here: https://cx.govx.digital/talks/service-automation-future-of-self-service/

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years.

As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

Like many local authorities across the UK, Wigan Council has been forced to tackle huge challenges in the last year - pivoting service delivery from face-to-face to digital, supporting vulnerable citizens and rebuilding the High Street - all with staff largely working remotely. Wigan's Chief Executive Alison McKenzie-Folan joins us on this episode of The GovX Show to share insights on how they're reimagining the future of local government.

On the latest episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:   

• What sustainable design really means in public services 
• Inclusive service design - what does good look like? 
• How to feed data back to service designers and developers to act upon 
• What challenges the complex stakeholder networks for public services create for service design and delivery.

Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services.  

How have user needs and expectations changed and what kind of relationship are citizens looking for with Government?  

What are the main areas government can improve the Citizen Experience in the design and delivery of public services?

Across the UK public sector, remote and hybrid work patterns are becoming the norm as organisations look to embrace the changes of the past 18 months.

Lyndon Fraser from Google Chrome Enterprise joins us on this episode to explain the technical and cultural opportunities and challenges of digital workplaces.

💡 Lyndon will join a panel of public sector leaders at the upcoming LocalGov Transformation Show for the session 'Digital Workplaces'. Register free HERE and learn how the remote and hybrid working challenge is being met by the London Boroughs of Harrow and Haringey.

How can government organisations design, develop and deploy digital solutions at pace in a time of unprecedented pressure on public services? Made Tech's CTO Luke Morton joins us on The GovX Show to share his insights gained working with public sector organisations across the UK - how to get started, what works, common challenges - and how to overcome them.

Hear more from Luke when he joins us at GovX Digital 2021 for the panel session 'Accelerating Delivery' (13 May 2021, 3:30 pm BST). Register free HERE 

In this episode, our Community Director, Tim Coulthard, sits down with Doreen Grove, Head of Scottish Open Government, to discuss the importance of transparency in policy making and service delivery.  

Watch this episode to hear the 4 founding principles of Open Government, the benefits of greater transparency for Government organisations, the impact of the engaged citizen, a brief summary of the 2021-2026 Scottish Government Action Plan and more.

The historical lack of digital capability in senior government is repeatedly identified as a cause failure in digital transformation programmes.  Despite numerous reviews and reports into this ongoing challenge, cultural, technical, behavioural and governance issues remain. In this episode of the GovX Show, our GM for Government David Wilde explore what needs to change and how.

Episode Resources:

Read: How to lead successful government transformation programmes

Report: The Challenges in Implementing Digital Change (National Audit Office)

One outcome of the Covid pandemic has been the reconnection between government service delivery and the communities they serve. Public sector bodies are looking to build on that rekindled relationship by bringing citizens into the design process - but what's the right way to approach co-creation so that it delivers meaningful inputs, rather than just window-dressing the process?  In this episode of the GovX Show, Kevan Gilbert, Facilitation Practice Lead at the organisational change agency Domain7, explain the fundamentals of co-designing public services - how to run workshops, tackling common challenges, and how to deliver results even in a virtual environment.

Episode resources: 

Watch On Demand: How to Build a Better Citizen Experience?

Domain7's Co-design workshop pocket guide 

The Remote Facilitation Guide

How can government improve in collaborating and working across different agencies and departments? We're joined by Pete Cox, Martin Nash and Jonathan Bradley from Granicus to explore how technology and culture can align to support a more collaborative approach to government that delivers a better Citizen Experience in public services.

What are the benefits for end users and citizens of government working more effectively together? What are the common barriers to effective collaboration and co-operation?

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes for citizens.

Christina Butterfield from experience management experts Qualtrics joins us on this episode to explain how government can harness the power of experience-driven transformation.

What role will AI play in the transformation of public sector delivery - and how can government organisations responsibly manage the impact of this technology on citizens, businesses and public servants?

Alex Jaimes, Chief Scientist and SVP of AI at Dataminr, joins Sam as we take a closer look at what AI is capable of doing today, and the opportunities of what AI could help the public sector achieve tomorrow.

What is the ideal approach to transforming your organisation?

In this episode, Dami Opara, our Content Marketing Lead, sits down with Chirag Agarwal, Director of Product at Kainos, to discuss Transformation Strategy.

Watch this episode to learn:

• The difference between cultural and digital transformation
• 3 top tips for implementing transformation strategies
• How Change Management interlinks with Digital Transformation

If you would like to attend this year's Government Transformation Summit, please register here.

Building a robust, repeatable methodology for public sector digital projects is a foundation of their success. In this episode, Mark Williams and Azeem Huda from digital transformation experts CloudSource join us to drill into what that recipe for success looks like.

They'll share their top tips drawn from working with multiple public sector organisations to help you get the technical and cultural aspects of transformation right.

📺 Catch the on-demand replay of the Government Data Show panel discussion 'Data-Driven Government Services' HERE

Matt Prosser, Chief Executive of Dorset Council, joins GovX Digital's Community Director Tim Coulthard to explore the fundamentals of local government transformation and digital-first public services.   

He explains how the senior leadership team has tackled major challenges and areas of transformation:   

• Creating a culture of innovation in the organisation   
• How Covid forced Dorset to change both the way it operates as an organisation and the transformation in delivering services for citizens.
• Building on the acceleration of change moving into the future.   
• What the future working model for Dorset's teams looks like.  
• Tackling the biggest social and economic challenges to support recovery and growth.   
• Using inter-agency collaboration and partnerships with suppliers to deliver more effective outcomes in public services.

Matt joined a panel of local government CEOs for the discussion session 'The Future of Local Government' at GovX Digital 2021. Check out the talk in our on demand viewing library HERE