What must business and government leaders do to maximize the benefits of digital transformation for all of us? We catch up with Gartner analyst Jorge Lopez on Capitol Hill in Washington, D.C.

As artificial intelligence permeates more and more of what we do, you must plan for humans and robots to work side by side. And you must start by treating them more like equals.

Digital transformation demands we change how we do business, but sometimes that change can be risky to employee satisfaction and culture. In this three-part Gartner ThinkCast conversation, Gartner’s Bard Papegaaij and Claire Jorgensen discuss why the CIO must lead the digital culture change, what they must be careful not to do, and what the proper steps are to successfully create a winning digital culture.

Digital transformation demands a renewed focus on data security and privacy. Box CEO Aaron Levie shares his security insights and your next steps to go digital.

A quick programming note to all of our listeners. This podcast was recorded on February 3rd 2020, long before the Covid 19 coronavirus became a pandemic. On behalf of the Continuous Foresight team and Gartner, we remain confident in the ability of our clients to continue to lead and create a better future for all of us - even when working through times of unprecedented disruption. 

Do you wonder what’s next after digital transformation? Frank Buytendijk, distinguished VP analyst, Gartner, joins Continuous Foresight hosts Marty Resnick, Kevin Gabbard and Steve Shapiro to talk about his research on the future and a post-transformation digital society.

Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise’s products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Sustainable Business will do more than save the planet -- it will save your business. And your supply chain is the key to creating a successful sustainable business.

Last year’s dominant work trend was quiet quitting — the idea that workers are over going above and beyond their required duties. But with the changing economic climate and many organizations looking to avoid adding headcount while increasing capabilities, 2023 has seen the rise of quiet hiring. 

So what is quiet hiring exactly, and is it a new idea at all? Here to answer these questions and more is Emily Rose McRae, a Senior Director of Research in our HR practice. In this session, which originally aired on Gartner’s LinkedIn channel, Emily explains how we’ve seen quiet hiring manifest before, how it can benefit organizations and how, contrary to popular belief, it can be a win for employees, too.

Dig Deeper:

Download: HR Toolkit: Tackling 2023 Future of Work Trends

https://gtnr.it/3Y6TsAE

Learn More: Why Quiet Hiring Is a Win-Win for Employers and Employees

https://gtnr.it/3Y7ZsZV

Discover:  Future of Work Reinvented

https://gtnr.it/36S6aOJ

Are you equipped to explore the future of any topic?  Do you have the required skills? Dr. Andy Hines, Foresight Program Coordinator and Professor at the University of Houston, joins Gartner Continuous Foresight hosts Marty Resnick, Kevin Gabbard and Steve Shapiro to talk about his experience running a foresight program and the critical skills that he focuses on to prepare his students for foresight work.

Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise’s products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Will there be room for humans in the workplace of the future? Gartner analyst Helen Poitevin looks at how you and your organization can survive -- and thrive -- in our changing work environment.

The intersection of artificial intelligence and customer experience is very busy these days. We help you navigate using AI to enhance your CX initiatives by addressing questions put forward by you and your peers.

Empower your IT talent by setting up digital fusion teams. We'll also explore why it’s time for you and your team to start placing products over projects. 

From remote and hybrid work to quiet quitting and recession fears, the state of employee engagement has been in flux since the pandemic began. Now, HR and team leaders need a new approach to make employees feel connected to their organizations.

In this keynote, originally delivered at Gartner ReimagineHR Conference, GVP Ania Krasniewska Shahidi, and Brent Cassell, VP, Advisory, demonstrate how and why stability, trust and innovation are the cornerstones of a new HR strategy. With 82% of HR leaders facing pressure to scale back or reverse the progress they have made over the past few years, this new framework can help put the focus on what employees and enterprises need to enter their next phase of growth.

Dig Deeper

Watch Now: Staying Bold: How HR Can Unlock Human Performance in Any Context

 https://bit.ly/3GeE6DT

Explore the Conference: Gartner Reimagine HR Conference 2024

https://gtnr.it/3uIaUzS

Nearly half of CIOs say they now employ artificial intelligence (AI) or intend to within the next 12 months. But how to make AI a core IT competency still eludes most organizations. In this epsiode, Gartner ThinkCast host Kasey Panetta interviews Whit Andrews, Vice President and Distinguished Analyst at Gartner. Whit shares five crucial habits for successful AI programs and one major mistake that organizations tend to make.

Related Links:

Download: Gartner Emerging Technology Roadmap

Read more: 5 Habits of Organizations With Successful AI

Learn more: Gartner CIO Conferences

Sit back and listen as we revisit some of our favorite episodes from Gartner ThinkCast in 2019. Wondering what our most popular episode of this year was? It was far and away an interview with Gartner expert Brooke Selassie on digital business transformation models. We'll revisit this interview along with some previously-unreleased audio and take a look at other highlights from external guests. Lastly, we'll take a deeper dive into the Gartner LinkedIn Live series.

RELATED LINKS
Smarter with Gartner

Toss out those 250-page strategy documents. You only need one page. Gartner expert Heather Colella helps you master the art of the one-page strategy (01:41). Also, Gartner's Mark Driver makes sure you stay in compliance with Java's latest release and support changes (21:37); and we revisit a conversation with former NATO military commander Admiral James Stravidis on a common fear for all of us -- cybersecurity (43:37). 

RELATED LINKS

The Art of the 1-Page Strategy: Gartner Answers Audience Questions

Manage Disruptive Changes in Java Release and Support Options

Getting Real About AI, Data Science and Machine Learning: Gartner Talks

Gartner Supply Chain Executive Conference 2019

Gartner Tech Growth & Innovation Conference 2019

Gartner Symposium/Xpo 2019 (Toronto)

Gartner Security & Risk Management Summit 2019

THE CONVERSATION RUNDOWN

00:00 – Opening Thoughts

01:41 – Heather Colella: Art of the 1-Page Strategy

02:12 – What is the one-page strategy?

04:55 – The 3 dimensions of winning

07:20 – Helping the Business narrow its focus

08:57 – Do I need something beyond the one page?

12:01 – Demonstrating business value

13:27 – Who should develop the one-pager?

15:14 – How it works for the public sector

18:01 – How can employees impact the message?

20:24 – Upcoming Gartner Webinars

21:37 – Mark Driver: Java Release & Support Changes

21:58 – What are the Java support changes?

23:21 – Will we be in violation with Java 8?

25:55 – The disadvantages to not upgrading

28:34 – What happens if we do nothing?

32:27 – When is a vendor responsible?

35:59 – Is this all-or-nothing?

37:29 – Options to Java

42:22 – Upcoming Gartner Conferences

43:37 – Admiral James Stravidis: Cybersecurity

44:33 – Blurring lines between national and business security

45:47 – How does this change national security?

47:45 – Biggest cybersecurity concerns

50:18 – Is there hope?

53:53 – Enabling culture change

57:51 – Final thoughts on cybersecurity

59:53 – Ahead on Gartner ThinkCast

1:00:40 – Closing Thoughts

The beginning of the year is a popular time for resolutions. Did you plan to work out more, eat better or read more? Professional resolutions aren’t that different from personal ones. They should focus on ways to reduce waste (both time and resources) and develop skills in new areas. Gartner expert Tina Nunno shares the list of 10 New Year’s resolution ideas for 2020 to help CIO and IT leaders grow through the year.

Related Links:

Read More: 10 CIO Resolutions for 2020

Learn more: Complimentary Report: 2020: Gartner CIO Agenda

Read More: Smarter With Gartner

One-quarter of executives are in the process of transitioning into a new role at any given time, and 40% say they are likely to move again within two years. If you are a seasoned executive who hasn’t signed up for a fresh opportunity, whether at your current organization or another, you likely will soon. The problem? Executive transitions are very challenging. Today’s economic uncertainty and heightened employee and public expectations make it hard to establish credibility quickly and deliver tangible impact. Plus, the ripple effect of a poor executive transition creates significant risk and expense for both the executive and their organization.

In this episode, Blakeley Hartfelder, Senior Director, Research at Gartner, discusses the reality, challenges and pitfalls of being a new executive, along with tips for establishing a successful transition plan and personal brand. She emphasizes the importance of defining and regularly updating success criteria, adopting a human-centric leadership approach and how the entire C-suite can (and should) support a successful transition. 

Dig Deeper

Download Toolkit: Get a Fast Start in Your New Executive Role

https://gtnr.it/3U2HVEh

Read More: 4 Ways to Ensure a New Executive Benefits Your Organization, Immediately

https://gtnr.it/47FcMKg

Read More: 4 Secrets to Success for Executives Starting a New Role

https://gtnr.it/47GXHYr

As more organizations deploy sales force automation, can it still provide a competitive advantage? Gartner Research Director Tad Travis looks at the steps to take and the mistakes to avoid to get an edge with your SFA initiative. 

Fit organizations outperform fragile ones during uncertainty and unexpected “turns” such as economic shifts and acquisitions. Hear from Gartner Distinguished Vice President Andy Rowsell-Jones on what separates the fit from the fragile, why organizations that lean into uncertainty come out stronger and what IT leaders and other business executives can learn from the Gartner 2020 CIO Agenda.

Related Links

Read more: The Gartner 2020 CIO Agenda: Winning in the Turns

Learn more: Complimentary Report: 2020: Gartner CIO Agenda

Learn more: Gartner IT Symposium/Xpo

This year’s Gartner’s CEO and Senior Business Executive Survey reveals that environmental sustainability has become a top-10 business priority for the first time ever with more than triple the CEOs citing it than just one year prior. Meanwhile, social responsibility and ESG emerged as the second-largest contributor to CEO focus on corporate issues, increasing 50% year over year. 

Here to analyze why sustainability has come to the forefront, how business leaders can advance their sustainability strategies and common pitfalls to avoid are Kristin Moyer, a Distinguished VP Analyst in Gartner's Executive Leadership of Digital Business Growth Strategies practice, and Sarah Watt, a Research Vice President on the Talent and Sustainability team. 

Dig Deeper

Explore: Sustainable Business Strategy for a Positive Social and Environmental Impact

https://gtnr.it/3N7XovQ

Watch: Progress from Strategy to Action on Sustainability

https://gtnr.it/3w34dcB

Watch: Sustainable Agriculture: A View From Bayer’s Supply Chain

https://gtnr.it/38m5faz

Today, I&O leaders encounter many opportunities to drive change across all facets of their broader organizations. How can IT infrastructure and operations (I&O) deliver rapid transformation across all industries, meet increased need for productivity and remove organizational friction or barriers to change?

In this interview, which first aired on the Gartner Live video channel on YouTube, Daniel Betts, Senior Director Analyst at Gartner, covering DevOps, PlatformOps and DevSecOps, and Roger Williams, VP Analyst at Gartner, covering configuration management database and IT asset management, discuss the trends in automation and platform engineering fueling the next stages of digital transformation. They also provide a preview of the keynote themes planned for Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022, “Leading the Next Phase of Growth,” which will be held December 6 – 8, in Las Vegas, NV.

Dig Deeper:

Register: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022

https://gtnr.it/3U5eyhf

Download: Your Detailed Guide to Platform Engineering and Other 2023 Gartner Top 10 Strategic Technology Trends

https://gtnr.it/3ggaj3W

How can organizations protect themselves against ransomware? What should they do in the event of an attack? Is paying the ransom legal? In this episode, ThinkCast Host Kasey Panetta speaks with Mark Harris, Senior Director Analyst with Gartner to answer some of the biggest questions surrounding ransomware attacks, talk about the best ways to prevent them, and discuss why we’re seeing more sophisticated versions.

Related Links: 

5 Must-Read Ransomware and Cybersecurity Articles 

3 Steps to Stop Employees From Taking Cyber Bait

Gartner Security & Risk Management Summit

We know we need to be looking at AI now, but is your AI initiative really where it should be at this time? We help you determine the answer, plus preview why you'll find more of the AI answers you need at Gartner Symposium/ITxpo 2018.

Digital disruption impacts businesses of all sizes. Find out how one midsize enterprise turned disruption into a competitive advantage -- and why that offers lessons for every organization.

Featured at the Gartner Symposium IT/Xpo, the Hype Cycle for Emerging Technologies, 2020 highlights the 30 emerging technologies with significant impact on business, society and people over the next five to 10 years.

In the first episode of our two-part series, we'll explore how the hype cycle is created, the year's trends and featured technology. In this episode, Kasey Panetta speaks with Gartner analysts, Brian Burke, Yefim Natis and Avivah Litan to discuss their research.

Customers are the lifeblood of our organizations, but chances are, your organization is not customer-centric. Find out how to truly put your customers first -- both today and in the future. 

In this episode of ThinkCast, we’re sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society.

This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gartner IT Symposium/Xpo 2024 Opening Keynote in Orlando, FL.

Dig Deeper

Read More: Strategies for AI-Steady and AI-Accelerated Organizations

https://gtnr.it/3WnYGdl 

Reserve Your Spot: The Premier Conferences for CIOs and IT Leaders

https://gtnr.it/3UpD6Ei 

Do you know the three magical ingredients for a successful digital transformation? Wouldn’t it be great if there were ‘hacks’ for culture change? Hear from Gartner expert Mary Mesaglio to understand how organizations approach these initiatives and leverage culture to accelerate change. Learn where organizations typically get stuck and specific tactics to move forward.

Related Links

Learn more: Gartner IT Symposium/Xpo™

Read more: Avoid These 9 Corporate Digital Business Transformation Mistakes

Read more: 10 Culture Hacks for Digital Transformation

Download now: Speed Up Your Digital Business Transformation

We all think we are staying focused on the future, but are looking far enough ahead? Serial entrepreneur Peter Hinssen (01:46) helps us look beyond tomorrow. Plus, Gartner expert Ian Beale (20:53) brings us together for Aligned Assurance, and author Patrick Lencioni (37:50) helps us find the ideal team player.

RELATED LINKS

WEBINAR: Panel Discussion: Drive Growth in the Face of Uncertainty

WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs

Gartner Security and Risk Management Summit 2019

Gartner Catalyst Conference

THE CONVERSATION RUNDOWN

00:00 – Opening thoughts

01:46 – Peter Hinssen: The Day After Tomorrow

02:16 – Looking past tomorrow

04:28 – Why are we shortsighted?

06:51 – What’s holding us back?

09:14 – How do we change our mindset?

11:37 – Embracing change in good times

14:58 – Processes we need to embrace

17:49 – Does size or location matter?

19:53 – Upcoming Gartner Webinars

20:53 – Ian Beale: Aligned Assurance

21:16 – The problem we need to fix

23:59 – What is Aligned Assurance?

25:42 – Why does this problem occur?

28:39 – Who should lead Aligned Assurance?

30:01 – Who should be involved?

31:26 – What is the first step?

36:42 – Gartner Conferences Calendar

37:50 – Patrick Lencioni: The Ideal Team Player

38:37 – Are we good at self-assessment?

39:38 – 3 virtues of ideal team players

40:48 – Can you be too humble?

42:57 – Too much value on arrogance

43:57 – Can you be too hungry?

45:34 – The “people smarts” to look for

47:48 – The need for supportive leaders

48:53 – Ahead on Gartner ThinkCast

49:59 – Patrick Lencioni, continued

50:13 – Can you train current team members?

54:04 – Creating the right environment

56:07 – Why didn’t you help me sooner?

56:49 – Striking the right team balance

59:41 – Closing thoughts

Digital transformation goes well beyond just implementing digital technology. Box CEO Aaron Levie discusses why digital demands a new corporate culture shift and mindset.

The Internet of Things is no longer on its way. It's here. Find out why it's time to take a practical approach to the IoT and how it can fit in your organization.

In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025.

Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich.

Dig Deeper

Learn more: 3 Ways CIOs Can Achieve Strong AI Outcomes

https://gtnr.it/42cVJzP

Watch now: Gartner Top of Mind

https://gtnr.it/4iCiAKT 

Bring your strategy toolkit into the future with Continuous Foresight tools. René Rohrbeck, Professor of Strategy and Foresight, Innovation &Transformation Chair at EDHEC Business School in Lille, France, is back for part two of the continuous foresight discussion. This time he tackles how organizations can use Continuous Foresight tools to connect external trends and insights with critical internal decisions — and define the partnerships that will span the business ecosystem. The first discussion took place on January 17.

Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise’s products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

CIOs are increasingly expected to demonstrate that their investments in business digitalization and information technologies can deliver immediate top-line or bottom-line benefits. 

In this episode, Janelle B. Hill, Distinguished VP and Chief of Research for Gartner’s CIO practice, offers guidance to CIOs on showing how their investments are accelerating growth beyond what was previously possible with people and machines, creating “digital dividends.” 

Key actions she discusses include:

• Prioritizing the right digital initiatives
• Creating an outcome-driven set of metrics
• Partnering with business-led fusion teams
• Tapping unconventional talent pools to accelerate impact.

Dig deeper

Download: Gartner 2023 CIO Agenda eBook

https://gtnr.it/3hzwC5e

Explore: Upcoming CIO Conferences

https://gtnr.it/3OwBoga

Discover Gartner BuySmart™: Streamline your tech purchase from start to finish.

https://gtnr.it/3hAyjiE

Over the past four years, business leaders have had to navigate working from home and returning to the office (several times over), and now, the need for a nimble, resilient workforce. Gartner’s annual future of work trends report provides key insights and actionable strategies to navigate workplace dynamics, which this year run the gamut from managing the impact of AI to employee conflict resolution to the four-day workweek.

In this episode, Emily Rose McRae, a Senior Director Analyst in the HR practice at Gartner, outlines 2024’s nine future of work trends, the themes that have emerged, and how executives and people leaders can develop strategies to better manage their workforce.

Dig Deeper

Read More: 9 Future of Work Trends for 2024

https://gtnr.it/3RPRR1f

Download Toolkit: Next Steps With Gartner’s 2024 Future of Work Trends

https://gtnr.it/47oP6ta

This year's top strategic technology trends highlight those trends that will drive significant disruption and opportunity over the next five to 10 years.  Hyperautomation, AI engineering and distributed cloud are among the nine technologies that have significant transformative potential.  In this episode, Kasey Panetta, Gartner ThinkCast Host, hears from Mary Mesaglio, Distinguished VP Analyst, and Brian Burke, Research VP as they discuss the trends. Mary and Brian share the trends they find most interesting and what will have the most impact.

We want to know what 2018 holds for IT spend patterns in our region and across the globe. Gartner Chief Forecaster John Lovelock parses the final 2017 numbers for what they forecast for this year and beyond.

In a recent Gartner survey, 64% of CEOs said they view environmental sustainability as a growth opportunity. Coupled with the inclusion of sustainable technology on Gartner’s list of Top Strategic Technology Trends for 2024, it’s clear executives are ready to embrace sustainability throughout the organization.

In this episode, Kristin Moyer, Distinguished VP Analyst in our executive leadership of digital business practice, discusses how executives can, together, unleash the potential of sustainable technology into what she calls “one of the larger growth opportunities of our time.”

Dig Deeper

Download Now: Gartner’s Top Strategic Technology Trends for 2024

https://gtnr.it/46N2VBV

Learn More: Sustainable Business Resource Center

https://gtnr.it/3tywnNS

Generative AI has gripped our imaginations and holds untold potential, but where do we go from here? Chris Howard, Gartner’s Global Chief of Research, is back with new insights from our video series, Top of Mind. He explores how humans relate to machines and why language itself is the key technology that underpins our evolving relationship to AI. He also looks at the promise of generative AI and how we can use it to make better decisions and reach more favorable outcomes. 

Dig Deeper:

Learn More: Gartner Experts Answer the Top Generative AI Questions for Your Enterprise

https://gtnr.it/3Ps9u7F

Watch: More Episodes of Top of Mind With Chris Howard 

https://bit.ly/3PsfiOj

In this Gartner ThinkCast special series on the Executives Role in Advancing Diversity, Equity and Inclusion, Kasey Panetta interviews Lauren Romansky, Managing VP of Gartner’s HR practice. Lauren explains how the summer of 2020 has presented a real opportunity for change.

Employees across the globe are engaging in discussions of racial justice, leaders are seizing this moment to consider their role and opportunities to advance diversity, equity and inclusion at their organizations. 

Related Links

Learn More: Gartner Diversity, Equity and Inclusion Resource Center

Read More: Making the Case for Diversity, Equity and Inclusion During Disruption

Attend Webinar: How HR Can Sustain Diversity & Inclusion to Create Change in Moments of Unrest

Have you ever wondered how Gartner selects topics to feature in research? Are you curious about how topics evolve throughout the years? Want to know what’s on the schedule for 2022?

In this episode, ThinkCast host Kasey Panetta is joined by Chris Howard, Gartner’s Chief of Research, to talk about key topics from 2021 and 2022. They’ll also talk about his role at Gartner, his favorite pieces of research, and his advice for executives in 2022.

Related Links:

Read: Gartner Research Insights

Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Download: Top Strategic Technology Trends

Your business leaders hold customer experience in greater importance, and one question looms large over your CX initiatives: What is our return on investment? Gartner analyst Ed Thompson helps you deliver the right answers.

In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates.

As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes.

Tune in to learn how leaders and organizations can navigate the complexities of AI outcomes to succeed over the following year and beyond

Dig Deeper

Learn More: How AI Will Impact Your Workforce

https://gtnr.it/4jsVTIN 

Watch Now: Gartner Top of Mind

https://gtnr.it/4iCiAKT 

For technology providers, product strategy continually evolves to account for:

• Increased reliance of people and enterprises on technology
• Emergence of new technologies 
• Impact of macro forces, such as growing demands for sustainability  

In this episode, Ephraim Baron, a Senior Director within the Gartner for General Managers team, discusses how the democratization of technology expands digital responsibility and capabilities beyond IT, and moves actual technology purchasing decisions away from IT. He also addresses how both B2B and B2C companies must appeal to clients who interact with technology in their daily lives — and what technology providers can do to sell and deliver in exactly the manner their clients expect.

Dig Deeper:

Learn More: 4 Ways the Tech Market Will Change for IT Companies in 2023

https://gtnr.it/3yMlMhC

Download: Top Trends for Tech Providers in 2023

https://gtnr.it/3Tp98yn

Watch: The Gartner Top Trends for Tech Providers in 2023

https://gtnr.it/42lf1AJ

In this Gartner Thinkcast special episode, Host Heather Pemberton Levy is joined by  Chris Howard, Gartner Chief of Research to discuss ways executives can support employees and sustain the organization through the response and recovery from COVID-19.  In his role, Chris has a unique view into Gartner expert research, inquiry conversations and what’s on the horizon for research.

The heart of digital transformation is people, not technology. So how do you become the leader who can future-proof your team, your company and your career? 

Enterprise leaders face unprecedented budget pressure as the COVID-19 pandemic continues, but that urgency only increases the need to assess all cost decisions strategically. In this episode, Cesar Lozada, Senior Principal Analyst, Gartner, describes how enterprise leaders can use the Gartner cost optimization decision framework to evaluate both the risks and benefits of cost proposals — to hold down costs and still fund future growth.

Related Links: 

Gartner Cost Optimization Framework

Can IoT implementation really be as easy as 1-2-3? In this Gartner ThinkCast conversation, Gartner Research Vice President Erik Heidt joins us to discuss the three major steps you need to take to start acting on your Internet of Things strategy.

As economic conditions sour, leaders may be tempted to take back more control over work — by, for example, mandating a rigid return to the office. Our data shows that would be a big mistake. 

In this episode, Caitlin Duffy, Director of Research for Gartner’s HR practice, offers guidance on exactly which hybrid work model is most successful — based on Gartner’s survey of 400+ employees and leaders of organizations around the world who have worked consistently under some kind of hybrid-work model since the beginning of the pandemic.

She discusses how to:

• Understand the current state of hybrid work
• Create a “human-centric” work model
• Prioritize employee well-being 
• Rethink your assumptions about the long-term sustainability of hybrid work 

Dig Deeper

Download: Evolve Culture and Leadership for a Hybrid World

https://gtnr.it/3C2p4hV

Explore: The Future of Work Reinvented Resource Center

https://gtnr.it/36S6aOJ

Discover: The 9 Future of Work Trends That Impact Your 2023 Strategy

https://gtnr.it/3Ij2Ugd

Coming off the seismic shift to virtual learning during the pandemic, education is facing another wave of transformation, this time from technology. Although the rise of generative AI has many educators worried about plagiarism, it actually holds the potential to revolutionize the way students learn and academic institutions operate. 

According to Tony Sheehan, a Gartner VP Analyst focused on education, GenAI tools can make large swaths of information accessible in ways we never imagined. Educators and institutions first need to build trust in the technology and determine how to handle short-term anxieties. Then students can learn how to interact with generative AI tools, and use them to emphasize creativity and improve their time management to learn more efficiently.

This episode originally aired in May 2023.

Dig Deeper:

Learn More: Key Insights on Digital Transformation in Education

https://gtnr.it/3X8tHSb 

Download Now: Create Your AI Strategy Workbook

https://gtnr.it/3YdrTJD 

Place yourself in the middle of the world’s most important gathering of CIOs and IT executives for a conversation with two of this year’s keynote presenters on the major research featured on the big stage. Don Scheibenreif, Vice President, Distinguished Analyst with Gartner’s Customer Experience research group and Mbula Schoen, Senior Principal Analyst in the Program and Portfolio Management team explain Gartner’s new concept of TechQuilibrium and how organizations can achieve the optimal balance between traditional and digital business. They discuss how CIOs can manage conflicting customer priorities, reach the “everything customer,” and the important role CIOs play in leading digital society. This replay of a live broadcast also features answers to audience questions on how CIOs impact culture and how the future of work changes the role of the CIO.

Related Links

Learn more: Gartner IT Symposium/Xpo™

Read more: Gartner Keynote: Find Your Digital Business TechQuilibrium

Read more: How CIOs Design for the Everything Customer

Watch now: Leading the Digital Society

It’s easy to get lost in the big ideas behind digital acceleration, and not know how to move forward in a tactical way. In today’s episode, Kasey Panetta, Gartner ThinkCast host, speaks with Mary Mesaglio, Distinguished VP Analyst, about five digital acceleration hacks — plus Mary’s favorite all-time hack that you can start implementing with your team today.

Related Links:

9 Hacks to Accelerate Digital Business

Gartner IT Symposium/Xpo™

The IT Roadmap for Digital Business Transformation

Executives make a lot of decisions and stand accountable for outcomes of those decisions. In this episode of Gartner ThinkCast,  host Kasey Panetta speaks with Mike Rollings to talk about reengineering decision making to deliver better outcomes. Mike speaks about how this idea of studying decision making came about and shares the biggest challenges executives face.

According to Gartner research, there was a 33% increase in demand for software engineering roles in 2022. And although there is a lot that goes into becoming a world-class software engineering organization, the payoff in growing your digital business and winning customer loyalty is substantial. 

Mike Gilpin, Managing Vice President in Gartner’s Software Engineering practice, says it’s a never-ending battle to out-innovate your competition and respond to disruptors in the market. In this ThinkCast episode, he covers how investing in hard-to-find skills and competencies, and shifting culture and leadership style can enable innovation with technology and positively impact the digital experience. 

Dig Deeper:

Download Now: How to Prove the Business Value of Software Engineering 

https://gtnr.it/41w5VzC

Learn More: What Is Platform Engineering? 

https://gtnr.it/41CfRrh

One thing you are definitely have is questions on how to use and benefit from artificial intelligence. Gartner AI expert Whit Andrews tackles the top AI concerns of you and your peers.

Rob O’Donohue, Senior Director Analyst in Gartner’s CIO Research Group, joins Gartner ThinkCast host, Kasey Panetta, to learn more about Rob's research on neurodiverse talent.  Rob shares how organizations can tap into neurodivergent talent pool, the unique attributes these candidates can bring to the organization and how the interview process and workplace should foster an inclusive environment.

Related Links: 

Diversity, Equity and Inclusion Resource Center

Gartner IT Symposium/Xpo™

Chances are, you’ve heard a lot about ChatGPT in particular and, more broadly, generative AI over the past few months. As the technology and its adoption continue to rapidly develop, we’re joined by Gartner VP Analyst Svetlana Sicular, who works at the intersection of data and AI, to discuss the particulars of generative AI. In this episode, she covers generative AI’s potential to create designs or objects that humans may have otherwise missed. She also addresses the various use cases for generative AI and its ability to prove technology can be both transformational and a creative genius.

Dig Deeper

Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises

https://gtnr.it/41oJdd6

Learn More: Your 7 Biggest ChatGPT Questions Answered

https://gtnr.it/3KZHmWH

Watch: Beyond the Hype: Enterprise Impact of ChatGPT and Generative AI

https://gtnr.it/3mC1ll6

From XOps to data fabric and smarter, more responsible AI, Gartner ThinkCast host Kasey Panetta talks with Rita Sallam, Distinguished VP Analyst,  Gartner Fellow, and the lead researcher on the top 10 data and analytics trends for 2021. In this conversation, Rita shares all ten data and analytic trends and why they matter to D&A leaders today.

Yes, your supply chain can save the world – and no, that’s not hyperbole. We find out how Intel (01:53) is using its supply chain to lead the fight against modern slavery. Then, Gartner’s Dana Stiffler (40:06) tracks the progress of women in supply chain management. It’s a program about supply chain that everybody needs to hear.

RELATED LINKS

Webinar: The Present and Future of AI

Webinar: 3 Key Roles HR Must Play to Drive Digital Transformation

Webinar: Panel Discussion: Lead and Enable Digital Transformation

Gartner IT Symposium/Xpo 2019

• Cape Town, South Africa, September 16-18
• Orlando, Florida, October 20-24
• Gold Coast, Australia, October 28-31
• Sao Paolo, Brazil, October 28-31
• Barcelona, November 3-7
• Goa, India, November 11-14
• Tokyo, Japan, November 12-14

If you’re looking for an artificial intelligence solution, how do you find the right provider? Gartner’s Whit Andrews offers up seven questions you should be asking to find out if an AI solution is truly effective and the right one for your organization.

Digital transformation demands more than finding the right digital skills  -- you need digital talent that drives innovation. Join us as we look at how to attract and keep the best digital talent, how HR can drive innovation, and what's most impacting Customer Service and Support leaders.

What does it take to be a futurist? Continuous Foresight guest Jerome Glenn, Executive Director of the Millenium Project, joins hosts Marty Resnick, Steve Shapiro, and Kevin Gabbard to discuss what makes a futurist successful, research methodologies and how to create impact for your organization.

Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise’s products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation.

Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, AI investment prioritization, cost optimization and cybersecurity risk management.

Discover how to anticipate change rather than just react to it — and how technology leaders can drive business value amid uncertainty.

Dig Deeper

Watch the Webinar: Business Implications of U.S. Federal Policy Changes

https://gtnr.it/43zkya1 

Discover: The Guide to Building an AI Roadmap That Drives Value

https://gtnr.it/3XHvtuF 

While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation.

In this episode, Peter Aykens, the Chief of Research in Gartner’s HR practice, breaks down the human-powered enterprise — a new, people-centric way that HR leaders are thinking about supporting their employees. The future of work is highly digital, but the future of organizational success remains firmly rooted in people.

Dig Deeper

Download Now: Human Leadership: How HR Can Develop Your Organization's Leaders

https://gtnr.it/45xHYeM 

Watch Now: Think Again: How AI Unlocks Human Potential 

https://gtnr.it/3RBvEVc 

Learn More: Gartner for Human Resources Leaders

https://gtnr.it/4ciBDGC  

Digital transforms every organization, but to reap the full benefits, they need their IT leaders to transform into digital leaders. Find out how to step up and drive business value in your organization.

After a journey along the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we’ve reached the final two stages: the Slope of Enlightenment and the Plateau of Productivity. Here, technologies have moved past the initial hype, and organizations are effectively putting them to use.

In this episode, Senior Director Analyst Jim Scheibmeir discusses cloud AI services, many of which are low-code, and their potential to transform industries from manufacturing to finance.  Then, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, speaks to Gartner’s expectations for the future of AI technologies. 

Dig Deeper:

Watch Now: Gartner Hype Cycles, Explained

bit.ly/3OnZdqJ

Read: What’s New in Artificial Intelligence From the 2023 Gartner Hype Cycle

https://gtnr.it/3OKAltp

Learn More: Gartner Hype Cycle Research Methodology

https://gtnr.it/3Yi74uN

Technology really does matter in digital transformation. Box CEO Aaron Levie talks about why a new cultural approach needs the right technology.

In the third installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we descend into the trough of disillusionment. Contrary to popular belief, technologies that reach this phase of the Hype Cycle are not all ill-advised investments; sometimes, the market is adjusting and finding efficient uses for these technologies.

Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, joins us to clear up common misconceptions about the trough of disillusionment, a place where we find what we thought was possible is not. Then Senior Director Analyst Jonathan Davenport weighs in on the current and future states of autonomous vehicles, which sit in the trough on the 2023 Gartner Hype Cycle for Artificial Intelligence.

Dig Deeper:

Watch Now: Gartner Hype Cycles, Explained

bit.ly/3OnZdqJ

Read: What’s New in Artificial Intelligence From the 2023 Gartner Hype Cycle

https://gtnr.it/3OKAltp

Learn More: Gartner Hype Cycle Research Methodology

https://gtnr.it/3Yi74uN

Read the news or jump on social media on any given day, and you’re bound to hear about some new technology or innovation that promises to alter your life. But what will genuinely disrupt the status quo? Here to discuss the seven digital disruptions you might not see coming between now and 2027 is Distinguished VP Analyst and Gartner Fellow Daryl Plummer, who presents this list annually at Gartner IT Symposium/Xpo™ conference.

From working in the metaverse to technologies becoming disposable, we dive into this year’s disruptions, how leaders — especially CIOs — should respond to them, and the common mistakes we don’t want to see you make.

Dig Deeper

Discover: Gartner IT Symposium/Xpo 2023

https://gtnr.it/411g34h 

Watch: 7 Disruptions You May Not See Coming in 2022-2027

https://gtnr.it/3Iu7ec7 

From olive oil to pharmaceuticals to news, fakes are everywhere. In this episode, Gartner ThinkCast host Kasey Panetta speaks with Avivah Litan, Vice President and Distinguished Analyst, about the current state of counterfeits and the dangers they pose to consumers. We’re also going to learn how to distinguish genuine products and contents from their fake counterparts and what industries are most at risk. 

On this episode of ThinkCast, Gartner host Kasey Panetta talks with Whit Andrews, Gartner Distinguished Vice President Analyst,  about the Gartner 2021 Digital Worker Experience Survey.  The survey featured worker feedback from across the globe, including the United States, Europe, Japan, China and India, on how their lives and productivity changed over the past year

Learn more: Gartner Digital Workplace Conferences

You spoke, we listened, so get ready for the new Gartner ThinkCast -- an expanded format designed to give you more insights and advice on the topics that most impact your agenda -- all crafted to better fit your busy schedule and your commute or business travel.

You already have the funds to support your digital transformation. Gartner expert Dennis Gannon (01:52) helps you unlock them by “winning in the turns.” Also, Gartner expert Avivah Litan (19:18) tells you why you need to take a fresh look at blockchain. Plus, former DuPont sales leader Maria Boulden (39:43) explains why the personal touch works best for energizing your team.

RELATED LINKS

Webinar: 3 Bold Strategies for CX Victory

Webinar: 5 Ways to Deliver Business Results Through AI & ML

Webinar: Panel Discussion: Drive Growth in the Face of Change

Gartner CFO & Finance Executive Conference 2019

Gartner Security & Risk Management Summit 

Podcast: Legacy of a Sales Leader -- Maria Boulden

THE CONVERSATION RUNDOWN

00:00 – Opening Thoughts

01:52 – Dennis Gannon: Winning in the Turns

02:37 – Cost optimization as growth driver

04:48 – Winning in the Turns

07:27 – The three questions you must ask

11:50 – Are we disciplined at resource management?

14:05 – Steps to take now

18:09 – Coming up on Gartner Webinars

19:18 – Avivah Litan: Blockchain

19:52 – Overhyped or mainstream?

21:44 – Remaining hurdles

25:37 – New uses of blockchain

31:32 – Is it dessert or required vegetables?

34:34 – Determining the right use case

38:40 – The Gartner Conferences calendar

39:43 – Brent Adamson & Maria Boulden: Lessons in Sales Leadership

40:00 – The first 100 days

41:38 – Finding the needed skills

43:37 – What a salesperson must have

45:27 – The biggest difference

46:44 – Changing a traditional organization

49:11 – Helping through the negatives

51:51 – Ahead on Gartner ThinkCast

52:55 – Closing thoughts

As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation.

In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations and touches on the strategic shifts required to stay ahead in today’s economic environment.

Dig Deeper

Download Now: The C-Suite Guide to Sustainability

https://gtnr.it/3QZOkxy 

Watch the Full Keynote: CEO Concerns 2024 — Implications and Actions for CSCOs

https://bit.ly/44WVXdX

As the year draws to a close, we turn our attention to 2019 and the technologies, trends and priorities you need to track to frame a successful 2019 agenda.

As customer expectations and business models evolve alongside AI, the 2024 Gartner Top 10 Strategic Technology Trends will help you cut through the noise and focus on what can meaningfully impact your business over the next few years.

Each trend relates to one or more key themes for business: protecting and preserving past and future investments, building the right solutions for the right stakeholders at the right time, and delivering value both internally and externally.

In this keynote, originally delivered at Gartner IT Symposium/Xpo™, Global Chief of Research and Distinguished VP Analyst Chris Howard reveals the trends, why they were selected and how business leaders can act upon them going forward.

Dig Deeper:

Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends

https://gtnr.it/46N2VBV

Explore the 2024 Conference: Gartner IT Symposium/Xpo™

https://gtnr.it/3tUZNFS

The Gartner Keynote does more than set the tone for Gartner Symposium/ITxpo. Find out how the 2018 address could change what's on your organization's radar screen.

Digital disruption also gives tech and service providers a new opportunity for greater success and a competitive advantage. We look at what providers must do to survive and thrive in the digital era.

Forget the unicorns and rainbows. We all don’t have to sing “Kumbaya” to establish a good company culture. 

“We think of good cultures as these places where people are happy, happy, happy all the time, where there’s no arguments. That is not true. Good cultures are places where people have strong, vibrant, energetic arguments all the time.” (Dan Coyle, Best-selling Author)

We won’t be argumentative, but we always want to challenge to standard notions for driving success, and this time on Gartner ThinkCast, we look at what elevates the best groups and teams above the rest of us. Spoiler alert – it does not mean making everyone feel comfortable. Then, marketing guru, branding expert and author Afdhel Aziz helps you elevate your brand above the noise in today’s marketplace: “Know your purpose. Know why you exist as a company beyond just making money.” 

And many companies are taking the approach of, “Ask not what you can do for our brand. Ask what our brand can do for you.” But Gartner expert Rick DeLisi says you might want to ask it differently: “It already feels like a smarter, more contemporary, most sophisticated approach. The problem is, so many companies are taking the same, exact approach simultaneously, it’s real hard to differentiate.” 

RELATED LINKS

Tell an IT Value Story that Executives Will Care About 

The Future of Data and Analytics: Tales and Trends from the Center to the Edge 

Transform Security and Risk into a Business Function (Panel Discussion) 

The Looming Impact of the Emerging Digital Society (Panel Discussion) 

Managing the Risk of Artificial Intelligence 

The Gartner Top 10 Strategic Technology Trends for 2019 

Gartner Marketing Symposium/Xpo 2019 

Gartner Conferences homepage

THE CONVERSATION RUNDOWN

00:00 – Opening Thoughts

01:53 – Daniel Coyle: Groupthink – Building Great Teams

• 02:47 – What’s holding our teams back?
• 04:32 – Three universal rules of successful groups
• 07:05 – The most important element
• 08:57 – The Pixar Story
• 11:34 – Reflecting on the U.S. Navy SEALs

14:08 – The Gartner Webinars

15:30 – Daniel Coyle (continued): The San Antonio Spurs’ champion dynamic

• 18:40 – Building sincere trust
• 22:21 – How do we encourage true collaboration?

25:33 – Gartner Conferences

26:54 – Afdhel Aziz: Good is the New Cool

• 28:39 – Why “good is the new cool”
• 30:35 – Market like you give a damn
• 34:01 – They’re not consumers, they’re citizens
• 36:19 – People are the new media
• 40:32 – Don’t advertise; solve problems
• 44:15 – Steps to being a purpose-driven organization

46:40 – Ahead on Gartner ThinkCast

47:38 – Rick DeLisi: Brands Need More Than Values

• 48:02 – What distinguishes the “corporate brand”?
• 49:13 – Rising above the brand crowd
• 52:07 – Are companies aware they need a new approach?
• 54:28 – How do we differentiate our brand?
• 57:01 – Nine categories of personalization
• 1:00:20 – Where do you focus your efforts?

1:02:18 – Closing thoughts

We’re all about winning teams and attractive brands this time on Gartner ThinkCast.

How does your organization stack up against your peers when it comes to technology adoption? What technology needs to be deployed in the next 12 to 18 months?

In this episode, ThinkCast host Kasey Panetta is joined by Gartner expert Leinar Ramos to talk about Gartner’s Emerging Technology Roadmap. Leinar will share what he thinks is the most interesting technology in the research, two unexpected key trends, and tips on how organizations can use the roadmap alongside the Gartner Hype Cycle for Emerging Technologies.

Related Links:

Read: 3 Themes Surface in the 2021 Hype Cycle for Emerging Technologies

Download: The Gartner 2021-2023 Emerging Technology Roadmap

Watch: The Gartner 2021-2023 Emerging Technology Roadmap Findings Webinar

Learn More: Gartner IT Symposium/Xpo™

As 2019 unfolds, a prevailing question lingers: Will this be a good year or bad year? We talk with leading experts on what to expect to impact your strategy, influence your IT spend, and transform your Marketing in 2019 and beyond.

Where we work, where we consume, where we innovate, where we generate business value — all of it has changed in the past two years. This raises a key question for CIOs and IT executives — where next? 

In this episode, ThinkCast host Kasey Panetta is joined by Helen Poitevin, VP analyst and content coordinator for the keynote at Gartner IT Symposium/Xpo 2021 which explored where CIOs and IT executives need to focus and what opportunities exist in disruption.

Related Links:

Read: Where CIOs and IT Leaders Will Go Next

Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Learn More: Gartner IT Symposium/Xpo™

What do gold standard supply chain organizations do differently? For starters, the chief supply chain officer (CSCO) is viewed as a strategic business partner, which is only the case at 47% of organizations. A resilient and agile supply chain requires strong alignment between the CSCO and their C-suite peers. But that’s not all.

In this episode, Jennifer Loveland, a Senior Director Analyst within the supply chain team at Gartner, discusses the four critical reinventions high-performing supply chain organizations are implementing to combat disruption in the short term and how two trends in particular have serious potential to impact supply chain revenue in the long term.

Dig Deeper

Download: Future of Supply Chain eBook

https://gtnr.it/3Y31wmK

Discover: Gartner Supply Chain Symposium Xpo 2023 

https://gtnr.it/3wR01fp

The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI?

In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultivate healthier partnerships with AI.

Later, Mary discusses critical skills business leaders need to navigate trends, move beyond the hype of new technologies and progress toward genuine innovation. She then examines the potential of AI in very human fields like mental health and the challenges of integrating new technologies in more unexpected fields, such as cardiology.

Dig Deeper

Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready

https://gtnr.it/48vx60R

Get a Sneak Peek: How to Prepare for the $3 Trillion Machine Customer Opportunity 

https://gtnr.it/3xcrtrD

In the second installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we climb to the peak of inflated expectations. Here, we discuss the most talked about — and possibly overhyped — technology of the year: generative AI (GenAI).

First, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, discusses the tell-tale signs that a technology has reached the peak of hype. Then, Frances Karamouzis, Distinguished VP Analyst and Group Chief of Research for IT Leaders, explains that while some companies are already using GenAI to create value, its true potential as a transformative technology remains unrealized. Finally, Global Chief of Research Chris Howard posits that GenAI may already be past the peak of inflated expectations, the result of which is disillusionment among its early adopters. 

Dig Deeper:

Watch Now: Gartner Hype Cycles, Explained

bit.ly/3OnZdqJ

Read: What’s New in Artificial Intelligence from the 2023 Gartner Hype Cycle

https://gtnr.it/3OKAltp

Learn More: Gartner Hype Cycle Research Methodology

https://gtnr.it/3Yi74uN

Beyond the next great technology out there, you need to know where to find the next great technology solution. The answer might be waiting among the Gartner Cool Vendors 2018.

From NFTs to widespread internet access to cybersecurity attacks so damaging nations will respond with physical attacks, this year’s strategic predictions will broaden how IT executives think about the future. 

In this episode, ThinkCast host Kasey Panetta is joined by Daryl Plummer, Distinguished Analyst & Gartner Fellow, to discuss Gartner’s Top Strategic Predictions for 2022 and beyond. Daryl shares his favorite prediction, which one was the most controversial and the themes that tie them all together.

Related Links:

Read: You’ll Be Breaking Up With Bad Customers — and 9 Other Predictions for 2022 and Beyond

Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Download: Top Strategic Technology Trends

In this episode of Gartner ThinkCast, we’re giving you a quick breakdown of agentic AI — one of our Top Strategic Technology Trends for 2025 — and the rapidly evolving world of AI agents.

As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why multiagent systems will shape the future of business.

Dig Deeper

Learn More: Intelligent Agents in AI Really Can Work Alone. Here’s How.

https://gtnr.it/4g04QHY

Download Now: Gartner Top 10 Strategic Technology Trends for 2025

https://gtnr.it/3CU3h0v

Better customer service demands a revolution! You need to strive for rebel hospitality. Entrepreneur and author Chip Conley of AirBnB (2:05) shares his secrets for better customer service and how to be a better mentor. Plus, we see how CMO spend will shape Marketing’s 2020 agenda with Gartner expert Ewan McIntyre (26:01) and unlock why you need more diversity in your cybersecurity initiatives with Women in Identity Co-founder Emma Lindley (42:46).

Related Links

WEBINAR: AI Use Cases, Implementation and Adoption: Gartner Talks With AI Expert

WEBINAR: Q&A Discussion: Finance Priorities for 2020

WEBINAR: CSO & Sales Leader Conference Recap: Overcome Complexity in B2B Sales

Gartner Application Strategies & Solutions Summit

Gartner IT Infrastructure, Operations & Cloud Strategies Conference

Gartner Identity & Access Management Summit

Featured at the Gartner Symposium IT/Xpo®, the Hype Cycle for Emerging Technologies, 2020 highlights the 30 emerging technologies with significant impact on business, society and people over the next five to 10 years.

In the second episode of our two-part series, we'll talk through the final three trends with experts Brian Burke, Nick Heudecker, Svetlana Sicular and Sylvain Fabre. 

What is gamification? How might it impact the spread of COVID-19? Gartner ThinkCast host Kasey Panetta is joined by Brian Burke, Research Vice President at Gartner and author of Gamifiy: How Gamification Motivates People to Do Extraordinary Things. In this episode, Brian discusses the use of gamification and technology to curb the spread of the virus. He also notes the role that culture plays on implementation and what that might mean for the future.

Related Links:

Read More: How Gamification Boosts Consumer Engagement

Watch Webinar: Leading Through COVID-19: Cross-Functional Strategy for Returning to the Workplace

Get the Book: Gamifiy: How Gamification Motivates People to Do Extraordinary Thing

Read More: How to Communicate Important COVID-19 Data

Do you think remote employees are more or less productive? The answer might surprise you. In this episode of Thinkcast, a part of Gartner’s coronavirus series, Gartner Host Kasey Panetta introduces a conversation that took place remotely between Gartner’s Heather Pemberton Levy and Brian Kropp. Brian, the chief of Gartner’s HR practice, shares recent research that focuses on employee satisfaction and productivity.

Related Links:

Explore Gartner Resource Center: Lead Your Organization Through the Disruption of Coronavirus

Read more: 9 Tips for Managing Remote Workers

Read more: Smarter With Gartner COVID-19 Articles

While a typical New Year's resolution might be to eat healthier or find time to focus on a new hobby, resolutions for 2021 probably look a little bit different

In this episode, Gartner ThinkCast Host, Kasey Panetta speaks with Michelle Bazargan, Sr Director Analyst, to discuss the Gartner CIO Resolutions for 2021.

Related Links

Attend the Conference: Gartner IT Symposium/Xpo®

Download the eBook: Top Priorities for IT: Leadership Vision for 2021

Read the Article: 10 CIO Resolutions for 2021

it seems obvious: Better integration of your Sales and Marketing will yield better results. But it's not easy. Find out why the Gartner Sales & Marketing Conference can help you solve the winning equation.

What is Zero Trust? The Zero Trust security model has become a popular marketing term, but security and risk leaders need to separate the hype from the true business benefits. 

In this episode, ThinkCast host Kasey Panetta is joined by Gartner expert John Watts to talk about Zero Trust. John will share what Zero Trust is, the technical challenges and business benefits, as well as if achieving 100% Zero Trust is even possible.

Related Links:

Read: The Top 8 Cybersecurity Predictions for 2021-2022

Download: Protect your Business Assets with a Roadmap for Maturing Information Security Program

Learn More: Gartner Security and Risk Management Summit 2021

With the rapid spread of Coronavirus or COVID-19, leaders must prepare for how to manage and respond to the impact of a global pandemic. Heather Pemberton Levy and co-host Kasey Panetta present a special edition of Gartner Thinkcast. 

In this episode, we talked with Gartner experts from our IT, supply chain, HR, and risk practices to learn how executives should be responding, where they are vulnerable to misstep and what questions are on the minds of leaders from each practice.

Related Links:

Explore Gartner Resource Center: Lead Your Organization Through the Disruption of Coronavirus

Read more: 10 Pillars of Pandemic Preparation

Read more: Coronavirus: CIO Areas of Focus During the COVID-19 Outbreak

Your next negotiation really is life or death – or should feel like it. Ex-FBI lead hostage negotiator Chris Voss (18:55) provides his negotiation insights. Plus, Oversight CEO Terrence McCrossan (01:38) looks at the CFO’s role in digital transformation, and Ewan McIntyre (41:26) previews the 2019-20 Gartner CMO Spend Survey results.

RELATED LINKS

Webinar: The Art of the 1-Page Strategy

Webinar: The Future of Data Management

Webinar: Gartner CMO Survey 2019-2020

Gartner ReimagineHR Conference (London)

Gartner ReimagineHR Conference (Orlando)

Gartner Supply Chain Planning Summit

2020 has caused many organizations to push digital initiatives forward at unprecedented speed. This acceleration of digital business means making choices on what initiatives move forward or slow down. 

Hung LeHong, VP and Gartner Fellow, joins Gartner ThinkCast to discuss the framework for digital business acceleration and how to use the five lanes to prioritize your digital initiatives for better results.

Take it from a combat pilot … battlefield lessons also apply to your workplace.

 “We knew that we would absolutely be there, period, because lives were on the line. And I believe that if we execute it that way in business, our relationship with our teams, our leadership, our timelines, our processes, our digital transformation would look quite different.” (Vernice “FlyGirl Armour, Combat Pioneer)

We’ve enlisted groundbreaking U.S. Marine Corps pilot Vernice “FlyGirl” Armour on a mission to empower you, your team and your company to be stronger and more effective. We also follow your money down potentially dangerous wrong paths.

THE CONVERSATION RUNDOWN

Dennis Gannon: Build Business-Finance Partnerships

01:52 – Financial pain points

03:50 – The staggering costs of poor decisions

05:34 – Flaws in the Business-Finance partnership model

08:24 – Hamstrung by the model

11:18 – Top changes to make

14:36 – Must-see Gartner Webinars

Dennis Gannon: Build Business-Finance Partnerships (continued)

15:48 – What Finance decision-makers must do

19:42 – Educating the Business

25:03 – Upcoming Gartner Conferences

Vernice “FlyGirl” Armour: Who Needs a Runway?

26:15 – What keeps us from taking off?

29:20 – Make a commitment to the commitment

31:21 – Helping yourself take off

35:51 – The need for urgency

38:11 – Be an Ambassador of Diversity

40:31 – How to manage diversity

42:30 – Building a diverse culture

44:22 – What can each of us do now?

47:00 – Ahead on Gartner ThinkCast

Bruce Robertson/Graham Waller: Hacking Your Culture

48:01 – What’s a culture hack?

51:18 – Make it personal

53:19 – If you have a minute …

55:18 – Try Carpool Karaoke

00:57:39 – Closing Thoughts

Click here for the complete show notes and links mentioned