Diagnosing the Aftermarket A to Z (LSTN Media LLC)

Thanks to our Partner, NAPA Autotech

Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

Why This Matters:

• Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
• Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.

Watch Full Video Episode

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

Show Notes

• Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
• Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
• Challenges Faced by Managers and Owners (00:01:30) 
• Demand for Better Compensation (00:02:43) 
• Assessing Value and Increasing Compensation (00:04:28) 
• Honest Conversations and Fear (00:05:54) 
• Hierarchy and Fairness (00:10:16) 
• Improving Communication and Grace (00:15:52) 
• Achieving Collective Success (00:18:12) 
• Recognizing Flaws in the System (00:19:28) 
• Taking a Step Back to Move Forward (00:20:58) 
• Accepting Criticism and Turning It into a Positive (00:22:05) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping

• A huge diagnostic challenge on a truck hit by lightning
• Matt actually pulled out an ohmmeter and it helped him discover a path
• Sean talks about teaching and his mobile diag business
• Sean and Matt talk about Ohms, Volts and Amps

Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues.

Margaret Light, Marriage & Family Therapist, MA, LMFT, mlight@equilibriumtherapyservices.org, Equilibrium Therapy and Services

Show Notes

• Professional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.
• Impact of pornography on sexual health and education (00:07:43) 
• Unrealistic expectations and objectification (00:08:29) 
• Warning signs of problematic pornography use (00:11:06) 
• Ethical considerations of paying for porn (00:13:55) 
• Dependency on porn for sexual activity (00:17:48) 
• Acceptable use of pornography (00:19:23) 
• The impact of hiding porn (00:19:37) 
• Understanding relational problems (00:20:06) 
• Individual perspective on porn use (00:20:53) 
• Shame and embarrassment associated with porn (00:21:28) 
• Pornography as an emotion regulation tool (00:23:29)
• Expanding coping skills (00:25:00)
• Neuroplasticity and brain rewiring (00:29:25) 
• Realistic expectations for change (00:30:34) 
• The impact of content on user preferences (00:35:17) 
• Media influence on body image and fantasies (00:36:51) 
• Porn Industry and Inclusive Content (00:38:51) 
• Adolescent Education on Pornography (00:39:27) 
• Mainstream Influence and Adolescent Expectations (00:41:10) 
• Accessibility and Social Acceptance (00:43:32) 
• Algorithmic Influence and Content Consumption (00:45:27) 
• Relational Dynamics and Pornography Use (00:55:42) 
• Relational Skills in Addressing Pornography (00:59:16) 
• Ethical Use of Pornography (01:00:22) 
• Demonstrating Care and Consideration (01:03:15) 
• Seeking Therapy for Relationship Issues (01:04:22) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• No...not fashion fads
• Some examples of industry fads
• Why fads make for better technicians

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'

Show Notes

• Watch Full Video Episode
• Watching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.
• The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.
• The importance of focusing on the fundamentals (00:07:31) 
• The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. T
• The need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business.
• The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.
• The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.
• The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.
• The struggle with pricing and gross profit (00:22:52)
• The importance of systems and processes in running a successful business (00:25:54) 
• The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.
• The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.
• The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.
• The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.
• The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

* Touchdown!!!

* Another Touchdown!

* Sequence of Events

* Humility

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. 

Show Notes

• Watch Full Video
• The Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.
• The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.
• The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.
• The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.
• The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.
• The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.
• Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.
• The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.
• Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.
• Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.

Thanks to our Partner, NAPA Autotech https://napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests.

Show Notes

• ACCESS PICO FILES: https://bit.ly/3NgSdvO
• Overview of Electric Motor Current (00:00:11)
• Pico Scope Software (00:01:23)
• Understanding Waveforms (00:02:25)
• Setting Up Current Probes (00:04:09)
• Disabling the Fuel System (00:06:14)
• Configuring the Oscilloscope (00:07:18)
• Testing Current Consistency (00:10:35)
• Application to Other Electric Motors (00:12:55)
• Interpreting Waveform Patterns (00:16:13)
• Relative Compression Test Overview (00:17:25)
• Interpreting Waveform Peaks (00:18:34)rs.
• Identifying Global Compression Issues (00:19:54)
• Using Amplitude Cursors (00:21:04)
• Diagnosing Ignition Timing (00:24:23)
• Visual Confirmation of Cylinder Count (00:26:33)
• Identifying Misfiring Cylinders (00:27:38)
• Analyzing Low Compression Waveforms (00:30:06)
• Understanding Air Spring Effects in Engines (00:34:04)

• Household phenomena translating to workplace
• Overclaiming
• Task perceptions
• Leadership dilemma

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.

Show Notes

• Watch Full Video Episode
• Discussion on Poker (00:01:02)
• Evolution of Poker Strategies (00:02:22)
• Game Theory and Diagnostics (00:04:35)
• Common Misunderstandings (00:12:07)
• Real-World Diagnostic Scenarios (00:13:26)
• Electric Vehicle Training (00:15:46)
• Power Window Diagnosis (00:16:44)
• Poker Predictions (00:18:05)
• Understanding Poker Players (00:19:01)
• Reading Opponents (00:20:14)
• Experience in Diagnostics (00:22:03)
• The Importance of Training (00:23:22)
• Shop Culture Changes (00:26:09)
• Technology in Poker (00:30:21)
• AI and Diagnostics (00:31:08)
• Access to Training Resources (00:32:07)
• Young Technicians' Knowledge (00:33:05)
• Poker vs. Automotive Diagnostics (00:33:24)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The...

A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.

Show Notes

• The assassination attempt on Donald Trump (00:01:19) 
• Reactions and media influence (00:03:07) 
• Civil discourse and collaboration (00:06:14) 
• Impact of political polarization (00:09:24) 
• Media influence and party allegiance (00:13:15)
• The 24-hour news cycle and political leanings (00:17:31) 
• The influence of social media algorithms (00:21:19) 
• Creating echo chambers and misinformation (00:25:11) 
• Social media's impact on the youth and political divide (00:30:17) 
• The need for leadership and setting an example (00:33:24) 
• Raising Respectful Kids (00:34:24) 
• Generational Toughness (00:35:13) 
• Understanding Power Dynamics (00:36:09) 
• Real Life vs. Online Behavior (00:37:36) 
• Media Influence and Perception (00:41:16) 
• Seeking Positive News (00:42:50) 
• Finding a Hobby (00:45:18)
• Avoiding Politicization (00:49:05)
• NASTF (00:49:55) 
• Congress Behavior (00:51:15) 
• Congressional Discussions (00:52:32) 
• Ego in Politics (00:55:24) 
• Economic and Social Issues (00:59:02) 
• Interest Rates and Younger Generations (01:00:44) 
• Healthcare and Future Concerns (01:02:24) 
• Local Governance and Youth Leadership (01:05:26) 
• Caring for the Community (01:06:34) 
• Striving for Better (01:07:38) 
• Social Media Impact (01:08:46) 
• Forming Opinions (01:10:06) 
• Media Influence (01:11:14) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Are shop owners blindly giving out benchmarks/blindly following them?

Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees.

Show Notes with Timestamps

• The challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.
• The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.
• Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.
• The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.
• The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.
• The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.
• Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.
• Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.
• The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.
• Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.
• The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.
• The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.
• The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.
• The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)
• Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.
• The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.
• Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for...

• Beta Testers
• OE aftermarket boosters
• Techs, not enough people know about
• Tool manufacturer support staff

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

* AAPEX Technician of the Year

* Article for AAPEX Magazine

* Value of Time

* ...maybe a little physics of time...

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.

• Need bulbs to insert a load on a circuit
• That's a visual representation that the current control that's the best. 
• Frame rusted-out conditions are a challenge. Frames can lose ground.
• Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can win
• Sean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do that
• If we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.
• Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.
• Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.
• Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.
• We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. 
• So the heat that's developed in a conductor, like a cable or wire or a fuse.
• I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.

Thanks to our Partner, NAPA Autotech Training

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating...

• One of my Favorite Diagnostic situations
• Sit down and think with schematic
• Work through the system operation
• Referred vehicle
• Dealer Isn't the Showstopper anymore.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.

Show Notes

• Future Planning for Retirement (00:02:38)
• Physical Limitations and Career Transition (00:03:57)
• Service Advisor Role Challenges (00:05:03)
• Skill Development and Planning (00:06:19)
• Communication and Shop Support (00:10:14)
• Training and Skill Enhancement (00:11:24)
• Value of Diagnostics and Programming (00:17:29)
• Compensation Challenges for Mechanics (00:18:51)
• Training Resources (00:21:37)
• Management Training (00:22:56)
• Shifting Roles in Business (00:24:08)
• Generational Skill Gaps (00:25:16)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

• Definitions of the Position
• Plate Spinning
• Processes
• Leadership
• Letting Technicians Fail

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place."

"The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."

Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.

Show Notes

• The barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.
• The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.
• The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.
• The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.
• The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.
• Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.
• Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.
• Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.
• Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.
• Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.
• Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.
• Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.
• Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.
• Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.
• Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt:

Find out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.

Show Notes

• Mrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.
• Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.
• Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.
• Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.
• Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.
• Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Why Aren't We Mimicking Other Skilled Trades for Apprentices?

Talking Points:

• Attrition of apprentices
• No taking newbies under wings
• Other skilled trades have a historical culture
• They succeed, WE succeed.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable.

While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.

This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. 

Show Notes

• Professionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.
• Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.
• Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.
• The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."
• Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.
• Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.
• Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.

Show Notes

• Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.
• Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.
• Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.
• NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.
• Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.
• Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.
• Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.
• Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.
• Promoting Training (00:20:20) Advocating for the importance of training.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

Matt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience.

Show Notes

• A former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.
• Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.
• Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.
• Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.
• Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.
• Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.
• Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.
• Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.
• Overcoming Failure (00:23:51) Reflections on overcoming failure.
• Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.
• Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.
• Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.
• Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

Show Notes

• Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010
• The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134
• Sports and Automotive Parallels (00:01:12)
• Caitlin Clark's Impact (00:01:36)
• Comparison of Basketball Eras (00:02:47)
• Surge in Women's Basketball Viewership (00:04:11)
• Caitlin Clark's Unique Playing Style (00:05:30)
• WNBA Attendance Records (00:06:44)
• WNBA's Financial Struggles (00:08:31)
• Marginalization of Caitlin Clark (00:10:10)
• Opportunities for Growth (00:11:34)
• Comparison to Automotive Industry Tactics (00:14:16)
• Downplaying Competitors (00:16:49).
• Harmful Practices in Sports and Automotive (00:18:11)
• Final Thoughts on Caitlin Clark and the WNBA (00:19:39)
• The importance of competition (00:20:59)
• Critique of disparagement (00:22:16)
• Learning from popularity (00:23:33)
• Long-term strategy concerns (00:24:59)

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

• Scan tools
• People holding the scan tools
• Die on the Hill you Train on
• Skydiving and processes

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• Danielle (wife) has been sick
• Missing Vision KC
• Medical System Disappointments
• Network Can = Safety Net
• Medical Industry Can Learn from Us
• Cherish/Appreciate Time

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• NASTF Meeting in March
• Vehicle Security
• Shop Internet Access
• Shop Internet Networks

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 

Show Notes

• Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
• Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
• Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
• Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
• Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
• Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
• Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
• Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
• Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
• Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
• Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
• Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
• Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
• Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
• Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
• Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
• Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
• Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
• Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt:

Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.

Show Notes

• Bill Walton's College Years (00:01:14) 
• Bill Walton's NBA Career (00:02:48) 
• Walton's Broadcasting Career (00:10:40) 
• Walton's Philosophy and Legacy (00:14:02) 
• NBA's 75 Greatest Players (00:20:50)
• Bill Walton's Legacy (00:22:00) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

Introduction:

• Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
• Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.

Key Challenges in Discussing Fuel Trims:

• The more you learn about fuel trims, the more nuanced and complex the topic becomes.
• It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
• Fuel trims are just one piece of data that must be factored into a broader diagnostic process.

What Are Fuel Trims?

• Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
• Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.

Two Primary Fuel Systems:

1. Speed Density Systems:

• Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
• Engine control algorithms tend to be more complex.

1. Mass Airflow (MAF) Systems:

• Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
• Simpler in design compared to speed density systems.
• Modern systems often blend elements of both speed density and MAF systems.

Closing Thoughts:

• Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
• He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The...

The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.

• A candid discussion between Matt and his wife Danielle
• People struggle fighting a way back out after substance abuse to create and reach goals
• An important goal is to have autonomy and have their own place
• The hardest part of her job is to get people to stability
• Many obstacles and hurdles are part of the hoops to jump through
• There are repercussions to face
• The relapse rate is high
• Road back
• Stability. Need employment
• Rigorous honesty
• Must be ready to change
• External motivators are factors. Families. Legal System
• You have to love yourself
• There is a lot of shame to get over  
• When substance use stops they need to fill their lives with something else
• Searching for a job
• Having a job
• The first eighteen months is the danger zone while in recovery
• Most prone to relapse
• If people are truly into recovery they are open-minded
• Four pillars of recovery
• Health
• Home
• Purpose
• Community 

• Who is Daniel Negreanu
• Get Knocked Down, Get Back Up
• Evolution of Knowledge
• Respect Forefathers
• Learn from the New Guard
• Honesty, humility, modesty.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

Show Notes

• The challenges of remote diagnostics (00:00:48) 
• Using TeamViewer for scan tool issues (00:02:33) 
• The importance of starting over in diagnostics (00:04:17) 
• The challenges of remote assistance (00:06:51)
• Overwhelming workload (00:07:41) 
• Expectations and challenges of the shop foreman role (00:12:27)
• "Handling every single thing creates dependency" (00:14:45) 
• "Challenges with accessing service information" (00:17:18) 
• The challenges of managing a growing shop (00:21:13) 
• The need for specialized personnel in the profession (00:22:26) 
• The use of database diagnostic tools (00:24:28) 
• Remote diagnostics and troubleshooting (00:29:21) 
• The importance of leadership training (00:34:37) 
• The difference between mistakes and negligence (00:35:26) 
• The benefits of using plasma cutters (00:37:23) 
• Tool inventory control (00:43:57)
• Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
• Flat rate payment system for technicians (00:51:05) 
• The importance of teaching and learning (00:54:23) 
• Individualized motivation and incentives (00:57:36) 
• Improving Efficiency and Productivity (01:00:43) 
• Rewarding Technicians for Performance (01:01:43) 
• The importance of empathy in the shop foreman role (01:06:55) 
• The value of treating employees better than tools and equipment (01:08:26) 
• Challenges faced by technicians and the lack of support (01:10:43) 
• The frustration of technicians (01:13:29)
• The value of expertise and honesty (01:15:11) 
• Using aftermarket tools in collision repair (01:25:43) 
• Remote diagnostics and calibration measurements (01:26:17)
• Calibration Measurements (01:27:20) 

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• Lack of Study of basic economics and statistics
• Reversion to the Mean
• Simpson's Paradox
• Inflation and Projecting Future Trends
• Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.

Show Notes with Timestamps:

• The background of the Facebook account (00:00:12) 
• The usefulness of Facebook groups (00:03:18)
• Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.
• Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.
• Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.
• The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.
• Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.

Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

Show Notes:

• 
  
• Watch Video Episode HERE
• 
  
• 
  
• Importance of Individual Effort and Natural Talent (00:04:21)
• Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech.
• 
  
• 
  
• Being a Perpetual Student (00:02:51)
• The importance of being a forever perpetual student and committed to being at the top of your craft.
• 
  
• 
  
• Opportunity and Drive (00:05:17
• The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience.
• 
  
• 
  
• Investing in Training (00:07:18)
• The importance of investing in training for technicians and how it benefits both the individual and the shop.
• 
  
• 
  
• The Determination and Motivation of an A-tech (00:10:28)
• Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities.
• 
  
• 
  
• The Importance of Training and Shop Culture (00:11:11)
• Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment.
• 
  
• 
  
• Different Gifts and Skill Sets of Technicians (00:13:06)
• How can a shop assemble a team with a good blend of abilities and a supportive culture?
• 
  
• 
  
• The importance of individual effort and natural talent (00:14:50)
• The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management.
• 
  
• 
  
• Networking and sharing knowledge (00:17:31)
• The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech.
• 
  
• 
  
• Levels of Supervision (00:21:52)
• The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level.
• 
  
• 
  
• Mentoring for Succession (00:24:11)
• The importance of mentoring...

When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant

• What Nathan thought he was going to do, wasn't how it worked out when he opened his shop.
• He was doing brakes for soccer moms and had very little diagnosis.
• His first two years were challenging to say the least
• He thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.
• When you are the owner, nobody stops you from making bad decisions.
• He realized he had to get his ego out of the way.
• Things change, not for the better or worse; they change
• The change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.
• I will pay good money for people that can do things that I can not do.  Web design, my lawyer, my accountant. These are people that can largely charge me. 
• It's more education. Management classes. It's getting them to places like Vision KC  where they're going to learn something,
• I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.
• Nathan and Matt love to solve puzzles
• Solving problems are fun
• And if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.  We get to be software engineers sometimes now.
• The key of everything is education, and we need to educate ourselves. 
• We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.
• Many people are not comfortable with conflict and dealing with your shortcomings. 
• Clear lines of communications and job expectations, both ways, are necessary

Thanks to our Partner, NAPA Autotech Training

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.

• The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.
• Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.
• The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.
• The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.
• The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.
• The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• 41% of first marriages end in divorce, 60% of second marriages end in divorce, and 73% of third marriages end in divorce.
• Up to 70% of divorces are initiated by the wife, and when in a couple, the wife is college educated, that number drops and jumps to up to 90% of divorces initiated by the wife.
• Who regrets a divorce after it happens? 39% of men regret a divorce compared to only 27% of women.
• Most couples are waiting too long to seek some type of help with their marriage.
• Divorce men are 2.5 times more likely than married men to commit suicide and 8 times more likely to commit suicide than divorced women.
• 66% of men name their wives as their primary social support, 21% name friends, and 10% say they have no one at all.
• 4 communication patterns that tend to lead to divorce- eye rolls are a symptom of contempt, criticism, defensiveness, and stonewalling
• The first 3 minutes of a conversation dictate the rest of the conversation, how well or how poorly that goes.
• Couples in unhappy relationships spend all their time looking at the other person and not enough time looking at themselves.
• You have two different people in a relationship with two different sets of thoughts and feelings, and needs. It is possible for one person in that relationship to feel good about the relationship and think everything's okay or good enough, and it is possible for the other person to be downright miserable.
• Imagine the most recent fight you had with your spouse or negative interaction- if you remove yourself from that scenario and were to put someone else in your place, and it was like you were watching a movie, how would you feel towards that person who's playing you? Would you like what you see? Could you stand by those actions? What are the parts of what they're saying that are true?

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. 

Show Notes

• Watch Full Video
• Puncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdf
• Tire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/
• Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/
• $22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/
• Discussion on Auto Repair Integrity (00:01:06)
• Personal Tire Repair Experience (00:01:17)
• Cost Comparison of Tire Repairs (00:02:25)
• Incompetence vs. Scamming (00:02:33)
• Lack of Standard Protocols (00:04:07)
• Importance of Manufacturer Protocols (00:04:41)
• Tire Repair Limitations (00:08:37)
• Legal Precedents in Auto Repair (00:09:42)
• Consumer Awareness and Questions (00:10:55)
• Disconnect Between Clients and Mechanics (00:12:04)

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech

Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

Show Notes

• Job Shadowing Experience (00:01:19)
• Student's Attire and Demeanor (00:02:32)
• Tour of the Shop (00:03:39)
• Understanding the Complexity of Automotive Work (00:05:09)
• Student's Lack of Mechanical Background (00:07:24)
• Pathways to Becoming a Technician (00:11:38)
• Challenges in Training Duration (00:12:39)
• Tools and Basic Knowledge Required (00:13:51)
• Complexity of Troubleshooting (00:15:15)
• Educational System's Demands (00:16:25)
• Need for Extended Training Programs (00:17:58)
• Challenges in Automotive Training (00:20:06)
• Changing Backgrounds of New Entrants (00:21:07)
• Shift in Learning Environments (00:22:28)
• Expectations and Frustration in Training (00:25:01)
• Encouraging Job Shadowing (00:26:07)

"Ask Us Anything!" with Matt Fanslow and Brin Kline

📆 Save the Date: Thursday, December 19th, 2024

🕒 Time: 8:00 PM EST

Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

• Motivating or Demotivating?
• Love for the job
• Rigged Games

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."

Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.

Show Notes

• High Voltage Tooling and Battery Reconditioning (00:02:59) 
• The Importance of Diag Techs (00:15:52) 
• The Role of Diag Techs in Shop Profitability (00:17:07) 
• The importance of reaching out for support (00:24:06)
• Challenges of Fleet vehicles (00:25:33) 
• GWAR (00:39:41) 
• Metal Music and Test Scores (00:42:15) 
• The challenges of teaching classes (00:47:34)
• The profitability of mobile technicians (00:50:15)
• The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skills

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

* 10,000 Hours

* Work Environment

* Valid Feedback

* Networking!!!!!

* Comfort Zone

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie Jackish

• Do they have a diagnostic machine
• Continuous learning
• Skill gaps and education
• Analysis parallels

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?
• I'm watching an episode of a master chef with my daughter
• The speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.
• The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.
• Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.
• You do not have to have a license to be a chef. Education helps, and of course, experience helps. 
• But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.
• A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right. 
• And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.
• There is a difference between shops with different labor rates, like steak restaurants.
• If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurant
• We often compare ourselves to the health care industry.  Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.

Thanks to our Partner, NAPA Autotech Training

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

• Do we do enough exit interviews?
• Why or why not?
• What can we learn from them?
• Put your ego away and realize this is a great moment to learn about you and your company
• Take the employee that is leaving to lunch, even if it hurts, listen
• Use exit interviews to improve your company and self

The show is sponsored by NAPA Auto Care napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• W. Edwards Deming
• Statistical Process Control
• Process Analysis
• RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• Attributes of military veterans
• Your business culture to support veterans and maybe everyone

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Technicians Communicating With Clients

Clients provide us with our livelihoods

Our image

Know, Like, and Trust

Appreciate and respect clients

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.

• A very serious topic for everyone in the aftermarket
• Somewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.
• Concussions can cause issues with mood.
• We’ve seen this amplified in professional sports like football
• These types of injuries can be cumulative (Head Injuries)
• Head injuries take away from your resistance
• There are alternative treatments
• Find an adaptive strategy for your mental health
• Exercise is good to improve your mental health
• Anxiety and mental health are related
• Talk therapy is an option
• The key is to connect with the therapist. Finding the right fit.
• They can give you tools but you need to take the responsibility
• Like addiction, you have to decide
• The tool truck can give you a tool, but you need to use it to have value to you.
• Stress and anxiety can come from the challenges at work.
• Fixing people and fixing cars can have parallels.
• Deep breath in front of a customer may have them calm down. Like the yawn response.
• Many people in your world may be struggling with mental health and/or anxiety issues
• Get help from NAMI.com    National Alliance on Mental Health Issues
• Don’t fear being alone
• Cranial Electro Stimulation worked for Haakan

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Dutch Silverstein - Straight Talk to Technicians - Part 2

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions.

Show Notes with Timestamps

• Margaret Light: https://www.equilibriumtherapyservices.org/
• The Unspoken Reality of Grief [RR 885]
• Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.
• Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.
• The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.
• Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.
• Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.
• Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.
• Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.
• Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.
• Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.
• Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.
• Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.
• Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.
• Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.
• Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.
• Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt:

• Charging for Diagnostic Time
• Do you charge for research?
• Specialization
• Productivity

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Watch the Episode on YouTube

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

• What REALLY contributes to production?
• Simpson Paradox
• Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE 
• Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.)
• Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention
• Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business?
• You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. 
• Do you have a scorecard for success for your technicians?
• Pay plans; incentive greatness
• Who are your ‘support people' to contribute and make the whole picture better
• Culture is contagious
• Training when hiring-

Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

With Lester Kovacs from Dorman at NAPA Expo 2022

Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Show Notes

• Back Probing Overview (00:01:14)
• Challenges with Back Probing (00:02:29)
• Risks of Back Probing (00:03:48)
• Wire Gauge and Back Probing Challenges (00:05:03)
• Teeing Into Circuits (00:06:19)
• Concerns with Unplugging Connectors (00:07:34)
• Terminal Fretting Issues (00:09:45)
• Piercing Wires Discussion (00:11:56)
• Probing Tools for Piercing (00:13:12)
• Proper Aftercare for Piercing (00:14:16)
• Discussion of Probing Techniques (00:17:55)
• Live Webinar Announcement (00:19:10)

"Ask Us Anything!" with Matt Fanslow and Brin Kline

📆 Save the Date: Thursday, December 19th, 2024

🕒 Time: 8:00 PM EST

Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.

Show Notes

• Ideas for Engaging Students (00:01:19)
• Addressing Misconceptions (00:07:59) 
• Value of Skill and Talent (00:13:41) 
• Changing the value system (00:19:04) 
• Impact of artificial intelligence (00:21:21) 
• Future of Auto Repair Careers (00:22:40) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• Being a Black Technician
• The Inspiration to Become a Mechanic
• Changing Gears
• Marketing the Industry
• A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to Z

• Matt grade school friend who is also a customer of his
• Matt has a photographic mind
• Origins of life, music, and euchre (the card game)
• Scott sees or perceives that the people working on his vehicle are competent
• Dress says a lot about competence
• Personal appearance, also
• Formulate an opinion if you trust the shop
• Overall look of operation, clean, organized
• A professional look gives confidence to trust
• Certification on the wall
• Reviews on the wall
• Read reviews
• When meeting a client for the first time we ask for a certain level of trust
• Consumer: How does it feel to find that shop you can trust?
• I client knows someone at the shop they are more likely to trust
• Used Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.
• The client must determine if the service advisor or technician is spinning large as a used car salesman would
• When you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.
• Capabilities and equipment drive price of jobs no matter what size they are
• Compensation plans, benefits, investment in training drive margins/price

The show is sponsored by NAPA Auto Care napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA Autotech

Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.

Show Notes

• Frustrations in the Automotive Industry (00:01:11)
• Exploring Deeper Meanings (00:02:37)
• Music as Metaphor (00:03:41)
• Misunderstandings in Relationships (00:06:18)
• Management Perspectives (00:07:24)
• Seeking Understanding (00:08:31)
• Blame and Accountability (00:10:52)
• Identifying Systemic Issues (00:12:29)
• Curiosity in Problem-Solving (00:14:56)
• Lessons from Entertainment (00:16:12)
• Building Trust Through Curiosity (00:17:43)

"Ask Us Anything!" with Matt Fanslow and Brin Kline

📆 Save the Date: Thursday, December 19th, 2024

🕒 Time: 8:00 PM EST

Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

"In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital.

Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.

Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.

• Key programming and aftermarket tools
• Obtaining a VSP (Vehicle Security Professional) license
• Challenges and opportunities of offering key programming services
• Hybrid vehicle repair, particularly with Toyota Prius models
• High voltage battery repair in Prius Gen 2 models
• Quality repairs and competitive warranties
• Automotive industry in Michigan and industry events
• Key fobs and inventory management
• Impact of key programming tools on business
• Importance of staying informed about the latest technology in the automotive industry

Observations from a Family Vacations

• Time...our most valuable possession/commodity
• Keep our eyes and ears open for lessons
• Can you turn tables or put the shoe on the other foot?
• Being a consumer sometimes sucks, what are you doing about it?

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z

Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.

Sean Tipping's Podcast HERE.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Technician Pay, Tools, and Taxes with Hunt Demarest

• Technicians want to know how their personal taxes and tools purchased for work are managed on your tax return.
• Flat Rate vs. Salary + Incentives
• Tax consequences

Listen To Business By the Numbers Podcast with Hunt Demarest HERE.

Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online : www.paarmelis.com

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• What is Success
• Luck Examples in Matt's Life
• NHL Players
• Probabilities

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Rapid Fire Questions with Tracy Capriotto!

• Watch Full Video Episode

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic.

Show Notes

• Supporting intrinsically motivated technicians (00:02:18)
• Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.
• (00:05:35) The changing perception of training value over time and the importance of continuous learning.
• (00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.
• (00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.
• (00:14:44) The role of training in career progression and increasing income levels.
• (00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Jim Kemper on Catalytic Converters

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning.

Show Notes:

• The purpose of the ASE Renewal App (00:01:16) 
• Role of ASE as a test developer and administrator (00:02:30) 
• The app's focus on continued education (00:03:45) E
• Benefits of continued education in the automotive industry (00:09:55) 
• Understanding the purpose of the app and the role of ASE in question development (00:14:03) 
• The ASE Renewal App and Question Flagging (00:17:41) 
• Aging Questions and Exam Modernization (00:18:30) 
• The Importance of Continued Learning and ASE Support (00:19:31) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

Matt Fanslow dives into listener-submitted questions, covering:

• Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
• Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
• The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
• Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
• Scan tool advice for techs doing more drivability work.

Timestamps:

(00:00) – Intro 

(02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

• Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
• Used Vantage/Vantage Pro (graphing + scope functions).
• Curien (Bluetooth-enabled multimeter).

(11:44) – Electrical diagnostic process:

1. Start with a wiring schematic.
2. Use a scan tool to check module inputs/commands.
3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
4. Leverage relays for centralized testing (control/output sides).

(22:48) – Shoutout to trainer Richard Velko.

(23:17) – "Flat Rate Test Drive" explained:

• Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).

(34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

(38:53) – Scan tool recommendations for drivability:

• HP Tuners (budget-friendly, fast data logging).
• Used Snap-on Solus Edge/Ultra (enhanced OEM data).
• Shop responsibility (tools should be shop-provided!).

Quotes

• "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
• "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
• "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt

Tools & Resources Mentioned:

• Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
• Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
• Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
• Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.

Final Thoughts:

Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel...

Sean Medbury on Jiu-Jitsu

• Introduction to Brazilian jiu-jitsu
• Lessons on the mat to the bay
• Learning about comfort

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• Skynet [ChatGPT] in Auto Repair with Sean Tipping

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Overcoming the Loss of a Child: Finding a Silver Lining

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012

• With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me
• Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
• A mature leader follows joy and not fear
• Many managers never received the positive vibes from happy customers, and only get called in when there is a problem
• We need to take steps to be sure our ‘locker room’ is not toxic
• Chris book recommendations:  Unaffendable
• Anything that deviates from a mean is surprising 
• On a normal day, there may not be anything surprising 
• You may not be able to solve the world’s problems overnight
• You can’t have too high expectations from young technicians
• They are going to cost you money
• Are we grateful for every opportunity from every customer to solve their problem?
• Affirmations are very important for change to fix any self-doubt
• Know thyself. What bring you joy?
• Matt loves to solve puzzles
• Bah Humbug!
• Entrepreneurs work a lot and love new things
• Chris finds joy in opportunities
• We are competitive. We like to win
• There are things we can keep up with as long as they are not conjured up by the competitor or via social media
• Winning is OK. It is how you win that sets you apart
• If you don’t find joy in your backyard, you may be looking through the wrong lenses
• Dorthy and the Wizard of Oz
• Bay Watcher
• Looking at productivity
• How can data help improve our productivity and remove obstacles
• It is not all about just replacing parts today but being sure that the system is connected and back to full function 
• Speed doesn’t necessarily mean good. Comebacks need to be measured  
• We don’t document anything
• Photo’s
• Before
• After
• All around vehicles, dash
• Document, Document, Document
• Owners have the right to charge what it takes to keep the business running and profitable 

The show is sponsored by NAPA Auto Care napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Show Notes:

• What is an oscilloscope
• Why use an oscilloscope
• Features of oscilloscopes
• What are some essential scope specs
• Advice on scope use

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• The Lottery
• Unexpected Bill
• Emergency Funds
• Credit Cards
• Tool Allowances

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto

• A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket
• The latest show from the Aftermarket Radio Network
• Carm and Matt talk about their collaboration to launch this inaugural episode

Podcasts Mentioned on this episode:

Link to Kobayashi Maru Episode - For The Record 77 HERE

Link to Professional Wrestling Episode - For The Record 50 HERE

Link to Matt's first-ever episode on ASE HERE

Link to Matt's first solo episode with Carm HERE

Thanks to our Partner, NAPA Autotech Training

Show Notes:

Introduction & Sponsor Message

• Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
• Matt introduces John Thorton, a highly respected instructor and presenter in the automotive industry.

Early Days & Mentorship

• Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
• John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
• Key articles that impacted Matt:
• Trigger Modes (Auto vs. Normal/Lab)
• In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
• Current Probe Diagnostics (Fluke ADI-110S)

Diagnostic Awakenings

• John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
• Importance of post-repair testing to solidify learning.

Documentation & Knowledge Sharing

• John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
• Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).

Evolution of Service Information

• From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
• The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.

Training & Public Speaking

• John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
• Handling technical difficulties (e.g., projector failures) by staying adaptable.
• Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.

Teaser for Part 2

• Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.

Key Takeaways:

• Diagnostic growth comes from post-repair analysis and documentation.
• Service information has evolved dramatically—OEM portals now offer unparalleled detail.
• Effective training requires relentless preparation and adaptability.

Listen to Part 2 next week for more insights!

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

• Expectations
• Social Constructs
• Ownership (possessions)
• Respect
• Accountability

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.

Show Notes

• Challenges of Explaining Electricity (00:01:15) 
• Fundamental Aspects of Electricity (00:02:42) 
• NAPA Auto Tech Training (00:18:20)
• Understanding Voltmeter Readings (00:19:21) 
• Ground Reference and Voltage Drop (00:20:29) 
• Effect of Resistance on Voltage (00:22:44) 
• Series Circuit and Voltage Split (00:29:17) 
• Verification of Electrical Issues (00:32:29) 
• Fuse Block and Voltage Verification (00:34:44) 

Voltage Drop Testing (00:34:55)

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.

• Flying the Plane Analogy (00:01:34)
• Facing Life's Challenges (00:02:47)
• Making Intentional Decisions (00:04:01)
• Learning from Tough Situations (00:05:21)
• The Sully Incident (00:06:30)
• Gathering Information (00:09:01)
• Career Planning and Self-Assessment (00:10:25)
• The Role of Mentorship (00:11:35)
• Honesty in Self-Assessment (00:12:41)
• Value of Continuous Learning (00:15:01)
• Reality of Career Aspirations (00:16:07)
• Finding Your Niche (00:19:36)
• Mastering Skills (00:20:55)
• Misunderstanding Career Potential (00:22:07)
• Value as a Worker vs. Human (00:23:24)
• Understanding Skills and Passion (00:24:53)
• Flying the Plane Analogy (00:26:09)
• Encouragement and Gratitude (00:27:14)

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech

In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

Key Topics Covered:

2013 Ford Edge SYNC System Connectivity Issue

Problem: Intermittent cell phone disconnection from the SYNC system.

Diagnostic Process:

No DTCs (Diagnostic Trouble Codes) found.

Matt linked his phone to the system and tested it without issues.

Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

Challenges:

Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

Encountered issues with a USB driver link and access problems.

After multiple attempts, the SYNC system displayed a black screen.

Resolution:

Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

Verified the update through Ford’s SYNC website and Motorcraft service.

The client confirmed the connectivity issues were resolved.

Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

Problem: After replacing the WCM, the shop couldn’t add keys to the system.

Diagnostic Process:

The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

Attempted to add keys but failed, suspecting the keys were locked.

Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

Challenges:

Discovered the PIN code provided by the dealer was incorrect.

The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

The shop had to replace the WCM again with the correct PIN code.

Resolution:

Matt used an Xhorse tool to unlock and renew the original keys.

Successfully added the original keys and performed a PEM replacement.

The vehicle was fully functional.

Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

Key Lessons from the Episode:

Importance of Software Updates:

Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

Always check for updates and follow proper procedures when programming modules.

Challenges with Aftermarket Tools:

Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

Persistence and Problem-Solving:

Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

Client Communication:

Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

Action Items:

Ford Edge:

Verify the APIM update was...

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

Key Topics Discussed:

1. Blade Runner Monologue Appreciation:

• Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
• He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
• Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.

1. The Role of Luck in Success:

• Matt discusses the often-overlooked role of luck in achieving success.
• He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
• He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.

1. Mailbag Questions:

• Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
• Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
• Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
• Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.

1. Upcoming Events and Classes:

• Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
• He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.

Key Takeaways:

• Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
• The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
• Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
• Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.

Memorable Quotes:

• "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade...

Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. 

Show Notes

• Curiosity vs. Judgment (00:01:18)
• Scientific Method in Diagnostics (00:03:00)
• Understanding Electrical Systems (00:04:25)
• Preparing for New Technologies (00:07:01)
• Curiosity in Management (00:08:16)
• Exploring Performance Issues (00:09:39)
• Identifying Systemic Issues (00:13:05)
• Open Communication in the Workplace (00:14:12)
• Customer Interactions and Curiosity (00:15:29)
• Cultural Impact of Judgment (00:17:50)
• The Importance of Curiosity in Diagnostics (00:19:10)
• Curiosity in Personal Relationships (00:20:16)
• Curiosity as a Tool Against Judgment (00:21:30)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

• The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.
• Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.
• You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.  So maybe to get better focused on the idea here of the bonsai tree is.
• Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.
• Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?
• Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation. 
• Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.
• Dutch Episode HERE.

The show is sponsored by NAPA Auto Care napaautocare.com

NAPA Benefits Center: napabenefitscenter.com

NAPA Member Site: member.napaautocare.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE