What does it take to win on the court? Preparation, Perseverance and Perspiration.

What does it take to win off the court? Curiosity, Compassion, Charisma, and Connections.

In 1988, Milos, Mila Pospisil, and their two sons unlawfully drove from Czechoslovakia to Austria to escape the Communist regime. The family worked long hours at low wages to save money to move to Canada. Here, Vasek Pospisil was born.

If you enjoyed the movie King Richard, where Richard Williams is determined to see his two daughters, Venus and Serena, make history, this story has many parallels. Vasek started his tennis career at age three as a ball boy as his father coached his older brothers in tennis, but he was winning international tournaments by age six.  

Vasek's rise to the top tennis ranks would take years, with many setbacks, but always with the support of his parents. Vasek learns how to compete against the likes of Federer and Djokovic. Even career-threatening injuries Vasek sees as opportunities to grow individually and to support other tennis players. In 2020 Vasek teamed up with Novak Djokovic to form a grassroots movement that would protect player interests. That movement would become the Professional Tennis Players Association (PTPA). 

One of the great takeaways for the listener is Vasek's approach to life. First and foremost a tennis champion, but Vasek is also an astute investor and entrepreneur with a circle of friends that includes people like Richard Branson.

And what did Team Canada accomplish in 2022 that no other country has ever done? After winning the ATP Cup to start the year, Canada closed it with its first-ever Davis Cup title.

Game, Serve and Match.

"I honestly believe that my best work is in front, not behind me. I am driven by a deep passion and need to make a difference and leave this world a little better than when I arrived.                      That's what keeps me going. Rick Hansen.

Chatter that Matters is a national radio show and podcast that radiates positivity and possibilities. I share stories of ordinary people who do extraordinary things despite circumstances. Their life lessons inspire us to be more and do more and help us get to where we need, want, and deserve to go.

This week I chat with Rick Hansen, one of Canada's greatest all-time athletes and activists. At age 15, Rick was an aspiring Olympian when a truck accident put him in a wheelchair for life. Rick could have chosen a path of anger and resentment, but instead, he decided to make a difference in the lives of millions of people who suffer from disabilities.  

Rick won three gold medals and six overall at the 1980 and 1984 Summer Paralympic Games. And then, inspired by his friend Terry Fox's Marathon of Hope, and Rick's dream of creating an accessible and inclusive world and finding a cure for spinal cord injury, Rick launched the Man In Motion World Tour. From March 21, 1985, to May 22, 1987, Rick Hansen wheeled over 40,000 km through 34 countries.

This interview is as wonderful as Rick Hansen is. Listen with your children, and be motivated about someone who not only believes but proves every day that 'there is nothing you can't do if you set your mind to it. Anything is possible.' Paralympian Joel Dembe, from RBC, joins me at the end of the show.

Rick Hansen

https://www.rickhansen.com

https://www.historymuseum.ca/RickHansen/

https://www.cbc.ca/archives/topic/rick-hansen-man-in-motion

https://terryfox.org/terrys-story/marathon-of-hope/

https://paralympic.ca/team-canada/joel-dembe

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Web: https://tonychapmanreactions.com

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Do the right thing. These four words have been the compass for Jim Estill since his first business at age fourteen. Today he is one of our country's most successful and admired entrepreneurs. Learn about Jim's secrets to success, the daily habits that power his intellectual, emotional and financial wealth and how he has applied all of the above to help refugees create a new home built on purpose and pursuit.

Some fantastic insights into how to do more with less and to lead by example.

Terry O'Reilly is the host of Under the Influence, one of the most popular radio shows and podcasts on the planet.  Terry gives the public a rare backstage pass into the world of advertising, pop culture and human nature. Today I turn the tables to get a rare backstage pass into the life of Terry O'Reilly. The advice he offers you is a masterclass in getting the attention your career and ideas deserve.  Here are Terry's opening thoughts. 

'You see the study of human nature is the business of marketers. Our job, our skill is to understand the concept of desire. Now I am an Ad Man. My job is to get my client's products in the path of that desire. Now the ultimate goal, the holy grail, the pot of gold in my business is to create the easiest smoothest, most velvety, most speed bump-free path to that sale.'

The best way I can describe Terry is to borrow from another great Ad Man, Rob Siltanen, responsible for one of the most iconic advertisements for the past 30 years, who wrote a commercial for Apple that began like this. 'Here's to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently.’  

Rob could also have written this ad to describe Terry O'Reilly who sees things differently.  Terry has won multiple global awards for his work as a copywriter. Terry could have made that his career but he saw and acted on an unmet need in the marketplace, and became a wildly successful entrepreneur building Pirate Radio into a home where radio creativity could flourish.   And today Terry is an acclaimed speaker, best-selling author and world-class host.  To round out the show, Caroline Paxton, Vice President of Media and Strategic Initiatives at RBC, returns to my show. Today Caroline talks about fostering creativity in the workplace. 

Terry O'Reilly's Links

Linked In - https://www.linkedin.com/in/terry-o-reilly-5641a63/

Twitter -@terryoinfluence

Websites 

• terryoreilly.ca  (Personal Website)
• cbc.ca/undertheinfluence  (Company Website)
• apostrophepodcasts.ca  (Company Website)

Cameron Bailey is a film 'maker. He rocks a tuxedo-like Daniel Craig in a Bond Film, a boardroom with vision and purpose, and society and culture with openness and understanding. As the Toronto International Film Festival CEO, one of the most important and publicly attended festivals globally, Cameron Bailey leads their mission to transform the way people see the world through film.

Cameron Bailey has a reputation for premiering films that become Oscar Winners. Slum Dog Millionaire could have been headed straight to DVD, but after the audience's reaction at TIFF, it had a full cinema release and went on to win eight Oscars, seven BAFTA Awards and four Golden Globes.

Born in London, his early childhood in Barbados, and today a Canadian, Cameron is a world citizen. He shares his life's story; a journey propelled through his love of stories and searching the world to find movies that matter.

Cameron Bailey. A film 'maker'  on a transformative mission.  

Linked In - https://ca.linkedin.com/in/cameron-bailey-b0022b11

Twitter -cameron_tiff

Web: https://www.tiff.net

YouTube: https://www.youtube.com/user/TIFF

IG: https://www.instagram.com/tiff_net/

RBC - Canadian Woman Entrepreneur Awards  https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Imagine stepping into a world where your very existence is questioned—where just being yourself is a battle. Now imagine finding the strength, the voice, and the courage to not only survive but to stand up, speak out, and inspire a generation.

This week on Chatter that Matters, my guest is George M. Johnson. We dive into the remarkable journey of an award-winning author, journalist, and activist who turned childhood trauma into a global conversation. All Boys Aren’t Blue isn’t just a book—it’s a lifeline, a revolution, and a powerful act of defiance against those who seek to erase stories like George’s.

As we walk in George's shoes we will learn:

What It’s Like to Feel Like an Outsider – From childhood bullying to violent attacks, George opens up about the pain of growing up Black and Queer in a world that wasn’t always kind.

The Strength of Family & Finding a Place to Belong – A grandmother’s wisdom, a younger brother’s unwavering love, and the importance of having people who simply sees you for who you are.

The Power of Writing to Heal & Inspire – How storytelling became George’s weapon against ignorance and a beacon of hope for others who feel unseen.

Fighting Book Bans & Changing the Narrative – Why All Boys Aren’t Blue is one of the most banned books in America—and why that only fuels George’s mission to ensure that queer Black voices are heard, celebrated, and never erased.

Strength in Numbers & The Future of the Fight – From books to film, podcasts to activism, George isn’t stopping. This isn’t just about personal triumph; it’s about creating a world where no child feels alone in their identity.

George M. Johnson is living proof that when you embrace who you are, the world takes notice.

To connect with Dr. Sylvia Earle

LI - linkedin.com/in/sylvia-earle-6931946

Twitter: @sylviaearle

Mission Blue - https://mission-blue.org

To order her new book - Global Odyssey - https://www.chapters.indigo.ca/en-ca/books/national-geographic-ocean/9781426221927-item.html

Susan Cain, the author of NY Times Bestsellers, Quiet and Bittersweet, shares many takeaways on life, love and leadership. Over 40 million people have watched Susan Cain's Ted Talks, and Linked In has named her their 6th top influencer worldwide. 

This is a story of a woman's twenty-year battle with an eating disorder, and I even have her Mom join me on the show, as mental illness also impacts all who are close to the individual.

Bring your tears, and then tears of joy.

Riding a horse is where Laura Hearn found her peace and happiness from a world that denied her both. Bullied at school, alone more than with friends, and devasted by her parent's divorce. Laura desperately sought her Fathers' attention that waned after he remarried.  

What began as a single episode of throwing up bad food at an all-you-can-eat buffet spiralled into a twenty-year eating order that almost consumed Laura's life. Laura did everything she could to hide her illness, first with her University friends and then when building a successful career at the BBC.

One day Laura found she was too weak to pull herself up on her horse. She had tried counselling before, but none had worked. 
This story is played too often within real lives, but this one has a happy ending made possible by her Mom selling all she had to send Laura to meet with and be with Carolyn Costin, who does remarkable work that helped Laura reclaim her life. 

Laura's Mom, Lynda, joins us on the show to give us a parents' perspective of all that happens when a child spirals into darkness. To do whatever a Parent can to bring light, but knowing from then on you will live with the fear that light might again become dark.

Please share with all who are struggling with their mental health and all the friends and family impacted by their struggles and pain.

If you know a youth struggling with mental health, this is a link including the application process for RBC's Youth Mental Well Being Project:  https://www.rbc.com/community-social-impact/apply-for-funding/youth-mental-wellbeing-guidelines.html

It offers so much.

To reach Laura Hearn:

This week I had an opportunity to interview one of television's biggest stars, Bryan Baeumler, in front of a live audience. We were both there to celebrate the launch of The Founders Journey, a free online, eight-module course to help entrepreneurs turn their dreams into reality. 

Bryan shares many funny stories combined with powerful insights and advice from his incredible journey from hammering nails to hammering out international television deals. We discuss how he and his wife, Sarah, managed to do it all. They have four children, create compelling television, and have 17 businesses, including a resort on the Island.

His significant insights include information about:

1. How to recognize your value

2. Say what you mean, do what you say.

3. Do the research

4. Build at the right pace. 

5. Stay focused.

6. Understand your future customer and employee.

All aspiring entrepreneurs, or those wanting to grow their business, I encourage you to check out The Founders Journey - https://www.thefoundersjourney.ca

I couldn't be happier with how my International Women's Day Episode turned out, as I want it to be remarkable. My Mother was my rock, my two daughters are my inspiration, my three sisters are my remaining family, and my wife rocks. I am breaking my Friday format and bringing it out today, as this is every women's day of honour and celebration.

I begin with a personal story that I share not for pity or applause for how far I have come but for context why I chose my guest and why she matters to the tens of millions of North Americans dealing with food insecurity.

Lori Nikkel came from circumstances far more challenging than mine. As a child, Lori was psychologically, physically and sexually abused. Lori left home at age 15 without a high school diploma. In her mid-twenties, with three children in tow, she was abandoned by her partner and woke up to the reality that he had left their apartment rent $10,000 in arrears.

So how did Lori become our country's most admired CEO, top 25 Women of Influence, and Order of Ontario recipient, and sitting on our Food Policy Advisory Council?

Lori found someone to believe in her, and then she believed in herself. Lori found that within her lay exceptional leadership qualities. Today Lori Nikkel is the CEO of Second Harvest, the largest food rescue organization in the country.  

Lori is amazing, and what she offers you is inspiration, lessons and, most importantly, food for thought.

Andrea Barrack, Senior Vice President, Corporate Citizenship and ESG, joins the show to talk about how her mission - 'to work with others to create, amplify, and execute ideas that help organizations build a better world' - led her to RBC. After you listen to Andrea, you will know why I want to do an entire episode on her journey.

To find out more about Second Harvest:  https://www.secondharvest.ca

To connect with Andrea Barrack: https://www.linkedin.com/in/andrea-c-barrack-29b95413/?originalSubdomain=ca

It's not even 5:00 am and my day is special and so very alive. When I interview a guest I am hyper-focused on the delicate balance of questions, flow and above all listening generously.  I have no idea how it will all sound until the final edit.

I can tell you that I am so moved, energized and enlightened by Rocco's words and wisdom. I could easily have steered the conversation to talk about Rocco's career and all the advice that can come from someone who has accomplished so much in both the for-profit and not-for-profit.  

Instead, we focused on life, and a tiny word that is hidden inside, and that word is 'if' the oxygen of dreams and possibilities.  

I know that too much and too many are chasing a finite amount of your time.  And intent often gives away to being drowned by the firehose of content that hits you every second of the day.

I can tell you that those who push the firehose away and listen to Rocco's words with intent and generosity, will feel as I do now.

Rocco thank you for gifting me and others with what truly matters.

(This picture was taken when Rocco was walking Camino de Santiago, a large network of ancient pilgrim routes stretching across Europe and coming together at the tomb of St. James (Santiago in Spanish) in Santiago de Compostela in north-west Spain.)

Links:

Linked In:   www.linkedin.com/in/roccorossi/

Twitter:   @roccorossito

Ontario Chamber of Commerce  

https://twitter.com/OntarioCofC

Heart and Stroke Foundation

Labatt

Camino de Santiago 

Tony's Links:

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Web: https://tonychapmanreactions.com

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

The morning of 9/11 began as an ordinary day.  I was first in the door at Capital C, the agency.  I put a pot of coffee on and began to organize my schedule. My office was right by the front door and I enjoyed the morning banter with the amazing team that worked there, as they made their way in.  And then my life and all who remember day changed, and forever.  

At 8:46 am on September 11, 2001, American Airlines Flight 11 flew into the North Tower of the World Trade Center.  Seventeen minutes later, at 9:03, the World Trade Center's South Tower was hit by United Airlines Flight 175.  In total, 19 militants associated with the Islamic extremist group al Qaeda hijacked four airplanes and carried out suicide attacks against targets in the United States. We huddled around the television in the boardroom to come to terms with an attack on North American soil.

Today, on this special edition of Chatter that Matters, my special guest is Kevin Newman.  He is one of North American’s most respected anchors, investigative reporters and documentary producers.  Fresh from his own tour of duty anchoring the World News in the United States and being part of Good Morning America, Kevin had returned to Canada to launch a national news program for Global at the dinner hour.  It was to be more friendly and accessible news, until a few days into his assignment Kevin had to take the anchors chair for 16 hours and quarterback the information and speculation that followed. Kevin takes us back to that day, and the twenty years of chaos and disruption that has followed.  He talks about the price journalists pay to absorb the news, and how the pursuit of a career can also overpower the importance of family.

Kevin pulls no punches in calling out how the Canadian Government completely abandoned the Afghans that kept our soldiers and journalists alive.

I then bring back Armin Huska, from RBC to talk about the role brands and corporations must play in keeping journalism alive.

Kevin Newman: LI - https://ca.linkedin.com/in/jkevinnewman

To chat with Tony Chapman

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xC

 RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Tragedy to Triumph and the inspirational lessons in between. Born to a teenage drug addict, abused as a child, and raped at fourteen would stop most in their tracks if not derail you for life but not Victoria Pelletier. Her story is one of being unstoppable, of seizing opportunity wherever and whenever it presented itself. Victoria's mantra is #noexcuses. Victoria became a retail store manager in her mid-teens and was offered her first Executive Leadership Position by her early twenties.

Victoria's career trajectory includes leading Diversity and Inclusion initiatives for some of the world's top organizations. Victoria is a mother, a proud supporter of the LGBTQ community, author, speaker and frequent contributor to the conversation on diversity, and leadership on television, print and social media.

To chat with Victoria Pelletier 

To chat with Vicki Saunders

LinkedIn - https://www.linkedin.com/in/vsaunders/

Twitter - https://twitter.com/vickis

Blog - http://www.vickisaunders.com/blog

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

To chat with RBC

RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Great leaders are rare, but those who identify and define a new sector are often rarified. For example, Edison with Electricity, Ford in Automotive, Mary Kay with Beauty, Oprah with media, Jobs with consumer electronics, and Bezos with e-commerce made their unique mark but shared common traits. They have vision, curiosity, instinct, and they pursue their dreams with passion and persuasion. One of these individuals is Bruce Linton, the Founder and former CEO of Canopy Growth.

Bruce witnesses how some countries were legalizing medical cannabis, and he listened carefully to the whispers of others who were looking at legalizing recreational marijuana. He determined that if this were to happen, it would be the opportunity of his lifetime and for Canada.

His vision was to build, from scratch, the dominant global player in this space. To do so, Bruce Linton had to attract the capital and talent that could fuel his ambitions. His challenge to both was that cannabis had a stigma, whispers are not a guarantee, and in the USA, it is a Schedule 3 narcotic, with all the legal and banking implications that carry with it.

We all know what Bruce Linton accomplished but what this episode of Chatter that Matter we focus on the individual, his mindset, his ability to make mission-critical decisions and to lead a company and a sector.

We also learn the value he places on purpose and culture over profit, and why he embraces versus fears the path less trampled.

And for anyone investing in this space, we also learn what Bruce is up to next.

Are we real with climate change? Are we separating fact from fiction, hearing arguments from both sides for a balanced opinion on climate change? Should the claims of climate catastrophe be believed and taxed?

In this episode, I interview Tom Beakbane, a scientist by training, an entrepreneur by choice. Tom is a family man, loves the outdoors, and a leading brand strategist. Tom put his reputation on the line to create a platform called www.climaterealismcanada.ca to add his voice to a global roar that is challenging the narrative of climate catastrophists. Tom is putting forth an alternate point of view on climate change, which he is basing on climate science and what’s required to address these challenges in Canada. His comments on carbon and carbon tax are worth the price of listening alone.

From science to branding (3:19)
Tom’s journey from his studies in the UK to building a diverse career in Canada. Combining his science-based academic background with writing skills and his love for painting, Tom enters the world of packaged goods and brand communications. Tony and Tom's paths soon cross.
https://climaterealismcanada.ca/climatescience_no/

To climate change (6:13)
After one of his annual backcountry ski trips in the Rocky Mountains, Toms journey into the realm of climate change and climate science begins. A self-described “unlikely candidate”, and initially dismissive, his interest increases as he realizes that the medias headlines were not representative of what real scientists were thinking.
https://climaterealismcanada.ca/reality-not-propaganda/

Climate realism (13:18)
With the launch of www.climaterealismcanada.ca, a stand is taken against Canadas’ climate change propaganda. Tom realizes that Canada has no real plan to balance the needs for energy development, consumption and climate change. Taxing consumers and industries is not the answer - it certainly doesn’t spur on innovation to develop alternate forms of energy.

The truth about carbon dioxide (16:50)
Tom explains how Al Gores documentary “An Inconvenient Truth” has influenced climate change science and how carbon dioxide was hijacked for convenience. There is no catastrophe - the forecasts were wrong - and we have many more environmental issues to deal with aside from carbon dioxide.
https://en.wikipedia.org/wiki/An_Inconvenient_Truth
https://climaterealismcanada.ca/reduce-pollution/

A climate catastrophe. Really? (25:02)
We will not be burning up in 20-30yrs time says, Tom. There is no credible evidence or scientist that supports the climate catastrophe position. We need policies that are beneficial to both the environment and Canadians and we need to teach our kids not to be afraid of the future.
https://climaterealismcanada.ca/no-climate-emergency/

Fossil fuel - changing the narrative (29:04)
If we are going to replace fossil fuel, Canadians will need real and viable alternatives. We need adult conversations, not panic. Conversations not only about the science of climate change but also about the intersection of energy and environmental policy.
https://climaterealismcanada.ca/policy/

How can you help? (31:58)
- Be informed. Learn, question and understand the issues and science of climate change
- Push back on the climate catastrophists
- Don't be hypocritical

Closing (33:50)
Tony Chapman shares his insights and learnings:
- Open your mind to other peoples opinions
- Listen generously, be curious and form your own opinions
- Have the courage of your conviction
- Fight your way to the middle ground

Links and References

Climate Realism Canada - https://climaterealismcanada.ca/
Follow Climate Realism on Twitter - https://twitter.com/CanadaRealism
Follow Climate Realism on Facebook - https://www.facebook.com/Climate-Realism-Canada-111968553644836/

European Climate Realist Network - https://ecr.network
An Inconvenient Truth https://en.wikipedia.org/wiki/An_Inconvenient_Truth
Al Gore - https://en.wikipedia.org/wiki/Al_Gore
Intergovernmental Panel on Climate Change (IPCC) - https://www.ipcc.ch

Follow Tony Chapman
Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

I first met Joe Jackman 25 years ago. He impressed me then like he continues to impress me now.  He has led, from a strategic, creative and human viewpoint, the reinvention of some of the world's leading brands.  He has passion, personality, persuasion and persona.  In this podcast we talk about his extraordinary career and his new book, The Reinventionist Mindset, which I recommend to anyone who wants to roar into the 2020's.

"Aging is a design problem, not a disease. Our current societal infrastructure isn't just outdated; it limits the possibilities for fulfilling, extended lives." – Dr. Joe Coughlin. 

Are you ready to rethink your approach to aging and retirement?

In this life-opening episode of Chatter That Matters, I sit down with Dr. Joe F. Coughlin, founder and director of the MIT AgeLab. We dive deep into the transformative insights from Dr. Coughlin's pioneering work on aging. From the importance of planning for a 100-year life to the crucial role of women in shaping aging dynamics, Dr. Coughlin challenges traditional views and highlights the vast opportunities that come with extended adulthood. He also underscores the critical need for well-designed technology and innovative approaches to retirement.

Dr. Joe Coughlin is a visionary who doesn't fill boardrooms; he fills stadiums.  He is a senior contributor to Forbes and The Wall Street Journal. He has served on advisory boards for numerous global firms and was appointed to the White House advisory committee on aging.

Joe will challenge your thinking about growing older and living longer. Dr. Coughlin shares how technological advancements, shifting societal norms, and new ideas can help us all live longer, healthier, and more fulfilling lives.

We'll explore his groundbreaking insights on the longevity dividend and why old age, as we know it, is outdated. Whether navigating your aging journey or supporting loved ones through theirs, this conversation will inspire you to rethink what's possible in the years ahead. 

Leanne Kaufmann, President and CEO of Royal Trust, returns to the show to share what RBC Wealth is doing. RBC Wealth partners with organizations like the MIT Age Lab, the Cleveland Clinic, the National Institute on Aging, the Women’s Brain Insitute, Elder Caring and the Women’s Age Lab to help clients understand and navigate the vital intersection of longevity, technology, and proactive retirement planning.

To buy Dr. Coughlin's books. https://www.amazon.com/Books-Joseph-F-Coughlin/s?rh=n%3A283155%2Cp_27%3AJoseph+F.+Coughlin

Follow him on LinkedIn: linkedin.com/in/drjoecoughlin

I am breaking format to share my conversation with Ben Mulroney this morning on his national radio show on the Corus network.  I offer six transformative ideas for  Canada on how we can thrive in the next decade.

Forget the partisan debates and dive deep into bold ideas that transcend politics and policy.

Here's a sneak peek at what you'll hear:

1)Unlocking Canada's Tourism Potential: From a place to visit to the place to be. 

2)Old and New": Powering the Future with Resources and Innovation: Can Canada responsibly harness its natural resources while simultaneously building a cutting-edge, intellectual economy? Here is how.

3)The Untapped Power of Canadian Content: Let's export it to the world. There is even an idea that CBC should be less dependent on the government in power to survive and thrive.

4)The Long Game on Health: AI as the Future of Care: Imagine a healthcare system revolutionized by AI!  

5)Reimagining Education for a Competitive Future: Ideas not ideology. It's time to focus on the most essential skills: collaboration, creativity, and critical thinking.

6)Rewarding the Dreamers and Doers: My idea for making Canada the Entrepreneurial Epicenter of the world.  

This isn't just talk; it's chatter that matters.  An aggressively optimistic roadmap for a brighter Canadian future, one where our destiny is a matter of choice, not chance.

Share your thoughts, and if you have time rate and review my podcast.

Tony

In my new series, Word Matters, I ask guests to identify what word matters most to them and then why. We then look at how this word has influenced their choice, help them overcome challenges, and purpose a path with purpose.

Did you watch the show Mad Men that ran on AMC networks? 2007 - 2015. It was a period piece about a fictional advertising agency. Man Men was a slang term coined by people who worked in the NY Advertising scene as many of the shops made their home on Madison Avenue. I loved the show because it captured the golden age of advertising within the rapidly changing and often clashing culture of the sixties. That's what great advertising does. It breathes through the zeitgeist of a changing consumer to uncover unique insights, unmet needs and to position brands so that they matter. As Don Draper says, who is the star of the show, 'new' it creates an itch, you put your product in, like a calamine lotion.

My guest today is Ashley Gorrie. She is the CEO of Gorrie, Canada's oldest advertising and marketing services company. It's been breathing for 135 years; Gorrie has survived Great Depressions, Recessions, Two World Wars, and it's now COVID. This show isn't about Gorrie; it's about Ashley and her word Evolving.

Ashley is the fifth generation to lead this family, and most studies will show that it is difficult and at times impossible to pass the baton between ages. Issues like entitlement, unwillingness to transfer power, or the lack of talent or vision tears apart the founders' dreams. 

I ask Ashley how they have done it, and she is candid in saying that they hit many speed bumps, but their secret sauce is that the next generation had to buy the business versus being given it. That requires risk, confidence and conviction.

Ashley talks about what it is like growing up within the dynamics of a family business and four siblings-collaborative versus competitive. She fondly talks about going to work with her Dad where she got to play with their client's brands - Barbies from Mattel and Cover Girl Makeup.

Life lesson: Reframe negative to positive.  At age five, Ashley is diagnosed with dyslexia, a learning disorder. One of her sisters also is dealing with the challenges of book learning. Instead of imposing prison walls or rewriting boundaries, her Dad, who also has the same challenges, opens up her mind and potential by framing them as creative people.

Her Parents could have lowered their expectations and allowed Ashley and her sister to accept these walls; instead, they tear off the roof so that Ashley can see endless possibilities.

Ashley talks about why she didn't want to take over the business, but circumstances change when Ashley's Dad and his siblings have a fallout, Gorrie is now their family business.

Ashley realizes that her creativity is the lifeblood of her ability to sell and problem solve. In a moment of self-reflection and possibly the need for her Dad's affirmation, she pursues an EMBA from Kellogg-Schulich. 

Ashley talks about how she balances her young family and her ambition to run Gorrie- an aspiration that requires her Dad's approval, who needs to be convinced, and her Mom worried about her taking on too much.

Ashley's first hour on the job as the CEO is the worst hour of her life as she tries to convince employees she can lead, but the technology fails, the audience bias reeks of nepotism.

Life Lesson:  Imagine a desired future outcome. To survive, Ashley has to make drastic changes, downsize, correct and erase and rewrite much of what her Dad had done. It puts pressure on their relationship, but her Dad posts a critical question that Ashley answers through a business case.

Life Lesson: Focus on your strengths, not your weaknesses. Ashley brings in a partner to focus on operations, freeing Ashley to do what she does best - creative problem-solving. Her business is on a roll, and then COVID hits like a sledgehammer. Clients cancel programs, but payroll must be met.

Life Lesson: Transparency and honesty lead the way.  The leadership team rallies, her Dad never leads her side, and Ashley evolves again by realizing an essential leadership attribute during these times is transparency and honesty. To share and invite others inside the tent.

Life Lesson: Leaders can have a higher purpose. Ashley then offers her thoughts on what leaders need to do to leave future generations with opportunity and pursuit.

Ashley's links
https://www.linkedin.com/in/ashley-gorrie-3272872/
https://twitter.com/gorrieactivates
https://www.instagram.com/gorrieactivates/

Tony Chapman's Links

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Web: https://tonychapmanreactions.com

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Are you willing to abandon the status quo? This week's guest is Sarah Stein Greenberg, the Executive Director of Stanford Universities D.School. Sarah leads a community of designers, faculty, and other innovative thinkers who work on a wide range of problems and create tools you can apply to your own.

Sarah has also written a masterful book titled Creative Acts for Curious People...how to think, create and lead in unconventional ways. 

Sarah packs so much into this interview that I encourage you to listen with pen and paper and a finger on the pause button. You will be a better parent, friend, innovator, marketer, problem solver, entrepreneur and leader.  

Let me introduce my guest and his powerful story about transformation and triumph.

Eric Weissman was a child living in a home marked by turbulence, trauma and aggression. Eric developed an insatiable appetite for consuming and selling drugs until addiction consumed him. He spent six years living nomadically and even on the street. Few break this cycle.

He didn't just break it; Eric Weissman, PH.D.he is working to end this cycle. He is one of our country's advocates for change. An Associate Professor at the University of New Brunswick, the Research Lead for the Post Secondary Research Network, and a Board Member at the Centre for Criminal Justice Studies.  Eric is an advocate offering practical ideas for providing urgent needs to low-barrier housing. 

And at the end of the interview let me introduce you to an idea.

I have no empirical evidence, but I am seeing many more homeless people, reading about the growing number of Canadians living paycheck to paycheck and the growing opioid crisis. And I feel anxious about random crimes by desperate people, happening in once-safe neighbourhoods.

This upward trend can't continue. I would begin by tackling homelessness.

At the end of the episode, I share an idea my wife and I had to tackle this problem. I might be biased, but it also might be a big idea.  It isn't a hand-out; it involves a hand-up. Here is the problem, it is discriminatory. We want to identify the top 5% of people who live on the street with the most capability and desire to get off the street. We don't care about gender, ethnicity, religion, disability or sexuality; we care about finding the individuals who aren't addicted and willing to work hard and, in return, get access to shelter, food and, most importantly, opportunity.  

Why the top 5%?

We want early success, ambassadors and role models. The best counsellors in the world are people who have lived with the problems their patients are facing. Let the best of the best go back to the streets and recruit the next group of people.  Anyone with the same work ethic and desire, addicted or not, we will invite them next.   Give it a listen, let me know what you think.

What if what happens to you changes your life for the worse, twice, and forever?

At age 27, Mitchell, a former US Marine, has a great job in San Francisco, achieved his first solo flight as part of his pilot training and is heading back home on his brand new motorcycle. Tragedy strikes when a truck sideswipes Mitchell, turning into a horrific accident where his gas tank explodes. Mitchell describes it as being a human bonfire and wakes up in the hospital badly burned, face permanently, disfigured, with stumps for fingers. After a long and painful road back, Mitchell becomes a successful entrepreneur and achieves his commercial pilot license. One morning, the unfairness of circumstance occurs when Mitchell is in a plane crash and loses his legs' use—forced into a wheelchair that he calls his prison.

Mitchell's story is one of purpose and pursuit and not pity and of making choices. Mitchell, undefeated by his tragedies and will inspire you with his remarkable achievements including being a successful entrepreneur, a Mayor, running for Congress, and in the Hall of Fame for Motivational Speakers. Mitchell shares his thoughts on how and what we can do, to battle the circumstances of life. What you focus on in life is what you get back.  What you concentrate on is who you will become.

Amy Deacon, Clinical Social Worker, joins the show to discuss choice and why some succumb to painful circumstances, while others turn their pain into purpose.

Mitchell's Links

Facebook - https://www.facebook.com/wmcpae
LinkedIn - https://www.linkedin.com/in/wmitchellusa/
Youtube - https://www.youtube.com/user/WMitchellWebsite
Website - https://www.wmitchell.com/

Amy Deacon's Links

LinkedIn - https://www.linkedin.com/in/amy-deacon-3b14147a/
Instagram - https://www.instagram.com/toronto_wellness/
Website - http://torontowellnesscounselling.com/index.html?​

Tony Chapman’s Links

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RELENTLESS matters to Sulemaan Ahmed

In WORDS MATTERS, I interview people I admire and then ask them for the word that matters most and why. We then look at how this word influences their choices, their life and their career to discover life lessons we can all apply to help us get to where we need and deserve to go.

In this episode, I chat with Sulemaan Ahmed, a gifted entrepreneur, a loving Father and Partner, and someone who is relentless in uncovering the truth, overcoming diversity and making things happen versus simply watching and wondering. Sulemaan is known as 'Yoda' by his clients as he helps them climb a steep learning curve with a digital world changing faster than the speed of life.

Sulemaan provides some great answers to my questions:

Why are relentless people labelled over-achievers and trying too hard? 

Your 5-year-old boy was on a no-fly list. How did a single tweet and five years of relentless effort turn this injustice into justice?

The colour of your skin and your name has created barriers. What do you do to tear them down, and what can Canadians do to ensure they stay down?

What role have your mentors played in your life?

Your wife, Khadija Cajee, has been a driving force in your life. When Covid hit, the two of you chose to make things happen versus watch and wonder. Share with us your idea that ended up involving people like Ryan Reynolds and creating a' Tinder' for PPE.

Running a volunteer group is very different than your own company. What did you learn about keeping people motivated to stay the course?

How did you 'face the dragon' when people you trusted tried to squeeze you out, and what did you learn about yourself?

Relentless is often the lifeblood of greatness - in science, business, athletics, academics - what advice can you offer the listener on how to turn that switch on?

I conclude with the three lessons that mattered most to me.

To chat with Sulemaan Ahmed

web www.servoannex.com

Twitter: @Sulemaan

Linked In Profile: https://www.linkedin.com/in/sulemaan

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC

https://www.rbc.com

Will there ever be homes for the homeless? Will the marginalized always be outside the margins?

Tough but essential questions as we are all one society.

In today's podcast, I interview Rudy Ruttimann, Co-founder and Executive Director of Sketch Working Arts.  SKETCH enables Toronto's homeless and marginalized youth, aged 16 to 29, to pursue art, music, dance, woodworking, digital media, leadership, culinary arts and so much more.  SKETCH isn't a shelter; it's a place to learn practical skills that lead to self-sufficiency and build agency and self-worth. 

This podcast isn't about impossibilities; it's about possibilities: building self-esteem, confidence, and conviction.  Being accountable and making your path in life a matter of choice, not chance.  

Rudy offers some extraordinary insights and lessons that not only apply to the marginalized but to all of us as individuals, as Parents, Leaders and, as Human Beings. 

On my watch, we went from slides to video, from film to digital, a handful of channels to thousands, tens of millions of websites, analog to wireless, and a stolen milk carton container for our albums to three million songs in my pocket.The most critical change was that humans went from being captive consumers of content to nomadic, with an appetite to create, validate, and yield power.

And tomorrow, on my watch - AI. I am working with three different programs and am mesmerized by how they can expand my creative capacity.

These three lessons guided me through so much change, and each time made me a better marketer, successful at winning business, gave me the confidence to take risks as an entrepreneur, and, I hope, a better leader and person.

These lessons are universal and easy to learn and apply. They will allow you to harness AI to your advantage versus being crushed in the coming wake.

If you have six minutes, you can hear them here.

If you like them, share them with others. They will make us a better human race by focusing on what matters most to the people who matter most to you.

Pura Vida

Carey Nieuwhof left his law career to become the founding pastor of Connexus Church, one of the most influential churches in North America. Carey shares his reasons why, how he almost burned out pursuing his passion, and why community matters more than ever in these turbulent times. 

Today, Carey Nieowhof is an author, much sought-after conference speaker, podcaster, and thought leader.

This episode contains some great takeaways and inspiration for anyone looking to make positive changes in their life and career.

Bring some Scottie Tissues and clap like no one is watching for this real-life fairytale. 

Lesra Martin, a kid who at age six goes from a middle-class life to having to survive on the violent streets of Bedford-Stuyvesant and Bushwick. At ten he starts to work to put food on his troubled family's table. Despite his regular school attendance, he remained illiterate until he was 16 years old.

So what does Lesra Martin have to do with three Canadians? And what do they all have to do with getting Rubin Hurricane Carter freed in 1985?  You won’t believe it until you can hear it. 

An incredible story, packed with life lessons and observations and one essential question.  How many Lesra Martin’s are there out there who with a little love and encouragement could also change the world and the face of humanity.

Share this story and why the impossible is always possible.

Lesra Martin: Twitter:  @LesraMartin

Lesra Martin: Linked In - https://www.linkedin.com/in/lesra-martin-1470268/

Martin and Martin Lawyers - https://www.martinlawyers.ca

University of Toronto - @UofT

Lesra Martin Changemaker Award - https://alumni.innis.utoronto.ca/wp-content/uploads/2020/10/New-award-record-Lesra-Martin-Student-Changemaker-Award.pdf

To chat with Tony Chapman

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xC

 RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

One of my favourite quotes is by Steve Jobs, who once said, "We're here to put a dent in the universe." I celebrate those who choose to do so, who overcome circumstances to chase their dreams and change their world and ours for the better. I'm thrilled to introduce my guest for today's episode: Jon Cornish.

Jon Cornish is a dynamic and multifaceted individual. As a former College and CFL star, he established himself as one of the most outstanding athletes in Canadian football history. Beyond his athletic prowess, Jon is deeply committed to community engagement and social impact. He and his wife co-founded the Calgary Black Chambers, an organization dedicated to supporting and empowering Black youth through mentorship, networking, and scholarship opportunities. As a financial advisor with RBC Dominion Securities, Jon helps his clients navigate the complexities of life and money matters. His mantra is 'Let’s achieve your dreams, together'.

There are many insights for you to take away on your day today.

Highlights

1. [00:00:03] The Power of Impact - I open the show reflecting on how words, particularly "impact," shape" our world and introduce Jon Cornish as a prime example of a person whose life embodies this concept.
   
2. [00:01:17]  Jon recounts his illustrious career in the CFL, emphasizing resilience and his impact on the field and within his team.

3. [00:02:05] Leadership as Chancellor: Jon discusses his role as the youngest Chancellor at the University of Calgary, focusing on how he leverages his position to create meaningful change in the academic community.

4. [00:03:02] Founding Calgary Black Chambers: Jon shares the vision and mission behind the Calgary Black Chambers, an organization he founded to support and mentor Black students and professionals. 

5. [00:06:13] Early Life Influences: This section provides insights into Jon's childhood and his mother's role in inspiring Jon to do more and be more. 

6. [00:09:27] Identity and Intersectionality: Jon discusses his experiences with identity and race and how these challenges shaped his character and mission to positively impact others.

7. [00:17:00] Financial Advisory Role: Jon talks about his work as a financial advisor, transitioning from sports. He focuses on helping clients align their finances with their dreams and aspirations, ensuring their financial plans have a lasting impact.

8. [00:22:13] Community Engagement: Jon's work, including his efforts at Alberta's Children's Hospital and Habitat for Humanity, highlights his commitment to giving back and impacting beyond his professional life.

9. [00:27:10] Mentorship and Empowerment: Stories of how Jon mentors young individuals, helping them achieve their goals and impact the world.

10. [00:34:55] Future Aspirations: Jon reflects on his goals and plans to continue making a significant impact through his various roles and initiatives.

And, of course, my three takeaways. 

We have a surprise twist in this week’s Chatter That Matters. Mark Ferrier steps in as guest host and interviews Tony Chapman on his journey.  Mark is a natural; the banter between them is like listening to two close friends, and you will uncover many parallels between their lives and I am guessing yours.

Tony shares a childhood where their family had to deal with emotional uncertainty and dire financial insecurities resulting from his father's failing mental health.

Tony promised himself that he would never put his family in a similar situation and that motivation propelled him into an entrepreneurial journey that has extended over decades.

Tony opens up about his successes and failures, the lessons he learned along the way, and how an unchecked ego cost people their jobs. Tony also expresses his gratitude for everyone who has helped him along the way with a special shout-out to RBC for investing in Chatter that Matters and sharing stories of positivity and possibility.

Tony closes the show talking about why Chatter that Matters, is his labour of love, and his passion for Canada and what must be done to reclaim our dream.

 Time Code:

02:02 Why family matters

03:09 Tony's journey, achievements, and lessons summarized.

06:37 Father's spending nearly bankrupts us, sparks change.

10:08 Grade 7 party, $20 payment, discovering radio.

14:35 Radio-inspired purpose: consumer insights, connecting, dreams.

16:48 Tony’s first agency - Communique

19:35 Help others is the best reward of all.

24:31 Letting people go is the worst failure of all.

28:36 More change and transformation

30:50 Innovative ideas presented, uncertainty about the future.

34:02 Mentor, moderate, lead, market, sell for attention.

36:57 Overcoming circumstances, changing lives, powerful lessons.

40:29 Tony talks about the Canadian Dream

42:20 Tony talks about Education

45:41 Mark shares the three takeaways

For my International Women’s Day episode, I chose Marion Thénault—a Canadian who flies like an eagle on the global stage. 

After realizing that gymnastics wouldn’t take her to the Olympics, Marion felt lost. On a promise to her Mom, she went to RBC Training Ground, where her trampoline skills caught the attention of a scout. She was asked if she had ever tried those flips on skis. As it turned out, she had only been on skis a handful of times.

Marion leaped into Freestyle Aerial Skiing, and in short order became a World Cup champion and Olympic Medallist. Her biggest accomplishment is something only a handful of female athletes have done— executing three backflips with multiple twists while reaching heights of over 12 meters (40 feet) in the air.

A serious injury when trying that jump nearly ended her career, but Marion found the courage and determination to return. In a stunning comeback, she landed the same triple that had caused her crash, proving her resilience and grit.

Jacquie Ryan, the CEO of the Canadian Olympic Foundation and another Canadian woman of international stature, joins the show to talk about Marion's accomplishments and how RBC Training Ground is helping Canada’s next generation of Olympians soar like eagles.

To learn more about Marion,  https://freestylecanada.ski/team/marion-thenault/

To learn more about RBC Training Ground, https://rbctrainingground.ca

'Heaven is the Feeling One Leaves on Earth.'

Abandoned at Birth. Join me this week on Chatter that Matters for the heart-wrenching and uplifting story of Janet Sherlund, author of Abandoned at Birth: Searching for the Arms That Once Held Me. Janet discusses the profound effects of adoption on her identity and self-esteem, sharing her lifelong quest to reconnect with her birth parents and uncover who she is.

I cried when Janet discovered her adoption details, celebrated her life-changing reunion with her birth father and was sickened by the coldness of her birth mother. I also learned about the critical importance of understanding one's biological roots.

As the episode unfolds, Janet's courage, resilience, and the complexities of love and family will move you. Ending on hope and positivity, this conversation celebrates the bonds that tie us together and the enduring power of understanding where we come from.

This compelling episode will open your heart and touch your soul.

1.  My opening

2. [00:01:23]: Janet describes the compulsion to reconnect with her birth mother.

3. [00:01:41]:  Janet Sherlund discusses why she wrote her memoir.

4. [00:02:55]: Janet reads the prologue of her book, describing her drive to the adoption agency and her emotions.

5. [00:04:38]: Janet learns important facts from her adoption file.

6. [00:12:39]: Tony and Janet discuss her complicated relationship with her adoptive mother, Audrey.

7. [00:21:28]: Janet talks about the importance of biological roots and the strengths she discovered through her DNA.

8. [00:26:42]: The profound impact of meeting her birth father, Larry, and the unconditional love she experienced.

9. [00:31:07]: Janet explains her ongoing desire to connect with her birth mother and the rejection she felt when the meeting finally happened.

[00:43:22]: Reflections on the lessons from Janet's story, her adoptive and birth parents, and the powerful message about love and identity.

My three takeaways. 

To connect with Janet and to buy her book,   Abandonedatbirthbook.com

  A 120-foot fall free-climbing almost cost Dov his life but freed him to pursue his calling.

The search for meaning has been an obsession of Dov Baron from his earliest days. He was born in Northern England in abject poverty, surrounded by crime, violence, and addiction, and knew there must be more to life than suffering and abuse. Dov left his destructive environment to travel and study with some of the world's leading thinkers. He then parlayed his learning into founding and building companies on three continents.

Adrenaline seeking was Dov’s addiction. While free climbing a mountain in British Columbia in 1990, he fell from the rock face at approximately 120 feet high and broke dozens of bones, including every bone in his face. Ten reconstructive surgeries followed, including two instances when he was brought back from the dead. This experience and when he ventured into the dragon's lair, his metaphor for his darkest days and how facing his demons changed his life.

Today, Dov Baron is a best-selling author, the founder and CEO of Dov Baron International. He is a preeminent expert in helping leaders create life-and-work meaning. His models and strategies of the Emotional Source Code and the Anatomy of Meaning are used by leaders in business and government worldwide. 

 Dov Baron has been named a Top 30 Global Leadership Guru five times and an Inc. Magazine Top Leadership Speaker twice. 

On Chatter that Matters, Dov shares his thoughts on fighting your demons, finding your purpose and meaning, binding yourself to curiosity, and cultivating culture and community.

I asked Dov what three would do if he ran our country—without missing a heartbeat, Dov shared his ideas on Education, Homelessness and Community.

 Powerful life lessons await!

 To connect with Dov:  http://DovBaron.com

“We’re not in the hospitality business. I create experiences. I create moments. I create memories.”

– Marcel Bregstein

What does turning a dining room into a stage and service into soul-stirring theatre take? In this week’s 'Taped Live' - Chatter That Matters, I sit down, glass in hand and mic on—with Marcel Bregstein: sommelier, showman, and the heart behind The Toronto Hunt, one of Canada’s most extraordinary clubs. His story is a cinematic sweep—from privilege in Costa Rica, to hardship in Canada, to cruise ships, heartbreak, fine wine, and a calling. Marcel doesn’t just serve food or wine. He serves memory. Meaning. Magic. And along the way, he reminds us that what truly matters is how you make people feel.

Listen to this episode to discover how a busboy turned maître d’ became a knighted sommelier, how a bottle of ’47 Lafite taught more than taste, and how great service is never about the table—but the story you take home from it.

And as a bonus? Special appearances were made by three Canadian icons—wine entrepreneur extraordinaire Elayne Bassett, one of Canada’s most celebrated musicians, John Lennard, and celebrated chef Jamie Kennedy, who shared their reflections on what makes Marcel a character of immense character.

This is a great listen for anyone who loves a good rags-to-riches-to-emotional riches story and those who want to matter more by creating experiences that linger long after the lights go out.

Many years ago, Marcel was a newcomer to Canada.  To learn more about RBC and how they support those who come here to chase the Canadian dream.  https://www.rbcroyalbank.com/en-ca/new-to-canada/newcomers/

Risa August is an Ironman Triathlete and an extraordinary cyclist known and highly respected for her love of pushing her physical limits. Risa is no stranger to intense challenges, having completed 500-mile bike tours and conquered mountains in the US and Nepal.

Then, Risa’s life comes to a crashing halt. Her body is collapsing, and for good reason. She is diagnosed with a rare pituitary disease, a brain tumour that has been left unchecked for a decade.

After undergoing life-threatening brain surgery and trying to live inside a body that can barely function, Risa chooses a different path. She reaches into her bucket list, and against all her doctors' advice; she trains and embarks on a 41-day, 3,000 km bike tour from Canada to Mexico along the Pacific Coast Highway.

While the old Risa could have effortlessly conquered such a ride, the new Risa found herself entangled in a body that felt unfamiliar and accompanied by an unwelcome companion, her brain tumour she named Bubba. Pedalling through rain, physical pain, and the haunting echoes of her memories, Risa confronts a challenge unlike any other.

Risa questions whether the woman she once was and knew would ever resurface or if this is the person she was destined to become.

An extraordinary story of recovery, resilience, renovation and reinvention to begin your New Year.

To reach Risa August:  https://www.risaaugust.com

David Kincaid is a branding and entrepreneurial guru, founder of Level5 Strategy, and the former Chief Marketing Officer at Corus Entertainment and Labatt. David shares his incredible story that includes drumming his way through University while offering you insights, ideas and strategies on what it takes to build brands, including your own, that stand the test of time.

And what does Pamela Anderson have to do with all this? You will have to listen to find out. 

Can pressure be your superpower?  Can it be the wind at your back instead of a suffocating weight on your shoulders? My guest today is Dane Jensen, the CEO of Third Factor, an acclaimed speaker, an instructor at Queen’s University and the University of North Carolina, a regular contributor to the Harvard Business Review and author of The Power of Pressure.  

Dane has an incredible way with words, and he talks about what he learned about pressure from discussions with Olympic athletes, Navy Seals, overworked managers, and busy parents. Dane shares the physiological responses to pressure, how it’s an essential input into high performance, and how you can use this emotionally charged state to your advantage by knowing the patterns. 

Learn about Dane’s pressure equation - importance, uncertainty, and volume and how it can add up to your advantage the next time you are under pressure to land a job, deliver a presentation, parent your child through a challenging situation or have to win a skin with a three-foot putt. 

Lisa Melo, VP of Learning and Performance at RBC, then joins the show to talk about why skills are the new currency, why training must be put within arm’s reach of desire, and how gamification, AR and VR are creating new growth opportunities.

 

To learn more about Dane Jensen and to buy his book: https://www.thirdfactor.com/team/dane-jensen/

This an extraordinary success story with so much added value if you are involved with Brands, Marketing, Media, an Entrepreneur, and even a Parent or Consumer. 

Joe Gagliese, the co-founder and CEO of a digital and social innovation agency, Viral Nation, is one of the most impressive entrepreneurs I have ever talked with. Joe is innovative, insightful, informative, and inspiring. In seven years, his agency has become a global disruptor in the marketing world. Viral Nation has raised $250 million from three of the most astute tech investors in the world, John Ruffolo from Maverix Private Equity and Todd Boehly and Jeff Wilbur from Elridge Principal.

The timing for this episode couldn’t be better, given the events surrounding Bud Light and its influencer campaign with Dylan Mulvaney and the widespread backlash from anti-transgender voices.

Joe Gagliese discusses how influencer marketing influences how we think, feel, and buy while also talking about his seven-year rocket ride. At 24, when Joe started Viral Nation, he was laughed out of boardrooms for his approach. Today Viral Nation works directly with the world’s biggest brands. Joe talks about Marketing by Numbers and how their proprietary and patented technology allows Viral Nation to shatter the status quo by combining the power of personality, backed with precise data that measures success while mitigating risk.

Joe Gagliese, a Canadian entrepreneur on a global mission to shift marketing from ‘mass to my.’

Don Ludlow, Vice President of Small Business, Business Financial Services Strategy at RBC, joins the show to talk about the importance of innovative entrepreneurs like Joe Gagliese to power our economy in the future. Don talks about why it takes several partners to support this vital sector today and why leading by example matters most.

The Experience Economy is growing while the Materialistic is Stalling.  How do you compete when what you offer - a service or experience, is less tangible than a product?

This week on #ChatterthatMatter, Tony Chapman dives into the tourism sector to make his case for 'it's not what you offer but why you matter'

The podcast travels back to the birth of tourism, to the present to provide insights and ideas that can apply to anyone in the services sector.

If you like this you can also go to two other podcasts that show the path to differentiation.  Are you Starving for Attention and Have you ever stepped inside someone else's shoes?

Tourism represents 10% of the world GDP and 10% of the employment, so there is a lot to learn that can be applied to the services economy.

How did this industry get so big?   Why is it of such importance locally and globally?  How do you attract the attention of customers and employees?  

How do personal experiences created through insights on what the customer values fuel your #marketing, #selling, #culture and overall #operations?

Why does all of the above apply to anyone competing in the Experience economy?

Woman in Philanthropy. It's Nonprofit Appreciation Week, and I wanted to honour WoodGreen Community Services. WoodGreen ensures that the UNMET needs of thousands of Canadians are MET every year.

In this special edition of Chatter That Matters, taped live at the Toronto Hun Club, I chatted with three remarkable women who are Philanthropy Trailblazers. I learned that Charity focuses on eliminating suffering. In contrast, Philanthropy focuses on eliminating the problem. I also learned that the world of Philanthropy is changing. There's more emphasis on causes like gender equality and sustainable development than before. A more diverse, representative range of voices is influencing decision-making. Women are among the key drivers.

Shraddha Kothari Walker talks about why Philanthropy isn't just about giving back. It's about connecting and building a community that uplifts everyone – a cycle of kindness that must be passed on to the next generation.

Beth Wilson, FCPA, FCA, ICD.D shatters the glass ceilings in Philanthropy by recognizing women's strength in driving impactful and bold change in our communities.

Leah den Bok shares authentic stories of those who experience homelessness to dismantle the stereotypes and ignite a collective responsibility to act.

It is also a fantastic show to share and discuss with our younger generation.

Bryan and Sarah Baeumler are parents to four children, international television stars and they own 14 businesses.  One of these businesses is renovating Emerald Palms, a beachfront resort on Andros Island, the largest and least developed of the Bahamas Islands. They turned their life upside down, and financially are risking everything. What they never planned for was both a hurricane and pandemic slamming in the way of their dreams.

If you are a fan of Sarah and Bryan Baeumler, you will appreciate how willing they are in this interview, to share personal stories about their lives. If you have had to overcome a mental health issue you will learn how Bryan overcame anxieties so severe he didn’t want to leave his home. 

To chat with Tony Chapman

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xC

 RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

RBC Small Business - https://www.rbcroyalbank.com/business/index.html

We all judge books by their covers—but what happens when the cover tells one story, and the pages inside reveal another? This week on Chatter That Matters, I sit down with Mike Power, a testament to resilience. Mike appeared to have it all together: a top strategist, a two-time Boston Marathon runner, and a sharp conversationalist with wicked humour. But beneath that polished exterior was a battle with addiction, a journey to rock bottom, and a burning desire for reinvention. Mike shares his deeply personal story of losing control to alcohol and drugs, facing a devastating cancer diagnosis, and rebuilding trust with those who had lost faith in him. This is a raw, honest conversation about struggle, survival, and transformation.

But Mike’s story isn’t just about overcoming darkness—but unlocking potential. Now, with his book Flow, he’s guiding others to find their path to possibility, using a mix of deep reflection, mindset shifts, and practical steps to turn dreams into reality. We dive into his philosophy on manifesting a life you truly want, the energy state that allows us to break free from limitations, and why so many of us are more powerful than we realize. Whether facing obstacles or simply looking to improve your circumstances, this episode will enlighten you and challenge you to rethink what’s possible. Don’t miss it!

To learn more about Mike Power, his book and the workshop. https://www.flow-manifest.com/mikepowerflow

Links:

Anthony Longo /Longos

Linked In - https://www.linkedin.com/in/anthony-longo-a76a273/

Twitter: https://twitter.com/LongosMarkets

Web: https://twitter.com/LongosMarkets

Facebook: https://www.facebook.com/LongosMarkets/

Instagram: https://www.instagram.com/longosmarkets/?hl=en

Agriculture Canada

https://www.agr.gc.ca/eng/agriculture-and-agri-food-canada/?id=1395690825741

Niagara College Innovation Centre

https://www.ncinnovation.ca/specializations/canadian-food-wine-institute-innovation-centre

 Food, Health, and Consumer Products of Canada - https://www.fhcp.ca/

Canadian Federation of Independent Grocers https://cfig.ca/

Retail Council of Canada - https://www.retailcouncil.org/

Tony Chapman's Links

Web:    https://chatterthatmatters.ca/

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

As a mother, Sheri Allain wondered why there wasn’t more focus on STEM for children, especially girls and why her children’s school had nights devoted to drama, music, arts and crafts, but not one on technology.

So Sheri created CODEZILLA to provide hands-on coding classes, camps and parties, and lunch and after school programs for kids ages 4 - 14.

And Sheri’s business takes off as she isn’t the only parent asking the questions.

And then COVID-19 hits and hands-on becomes virtual? Sheri transforms her business only to find parents all over the world knocking at her door!

Has the business become too big and complicated? Sheri asks our experts Bruce Croxon one of Canada’s most successful entrepreneurs, Ken Wong one of Canada’s leading business professors and Paul daSilva RBC’s leading franchise expert for help. Should she sell, scale or franchise? After listening to her story and their advice what would you do?

Presented by RBC.

The perfect mix (01:22)
Sheri’s has both educator and entrepreneurial DNA flowing through her blood, her one grandfather was a Prairie school teacher and the other a successful businessman. With this and her desire to provide more STEM activities for school kids, Sheri continues the family legacy and starts her business, Codezilla, a business teaching kids to code. 


The beginning - Hello World (03:51)
Hiring her first instructors in 2017, Codezilla immediately takes off - forty kids in four hours - first testing the idea and then quickly transitioning to charging for it once she realizes the demand is real. Initially reluctant to be the face of the brand, Sheri realizes that her opinion and points of view are valued by many and makes the switch to be front and centre. Codezilla is now in over 40 schools across the Greater Toronto Area (GTA).

Offline to online - a rapid response (07:04)
COVID-19 forces Codezilla to change their delivery model, what was once face to face has to become virtual. Sheri and team responded quickly and within two weeks changed the entire business to online learning, learning as the went and making changes to enhance the experience. Her business grew rapidly but she also has her own kids to look after. Now Sheri has some decisions to make: Sell, scale or franchise. 


Sell, scale or franchise? Our experts dial-in (10:49)
Paul daSilva, National VP, Franchise Financing, RBC offers great advice on Sheri’s franchising opportunities, key steps to take and where she can get assistance. Ken Wong, Distinguished Professor, Smith School of Business at Queens University, shoots straight and advises Sheri to chose what business she is in; and if she was to franchise she needs to standardize her people, process and props. Bruce Croxon, Managing Partner, Round 13 Capital, believes Sheri should rather scale her business and find a partner to help her do so.

Tony’s parting thoughts  (25:21)
Although Sheri has a tough choice to make, franchising is not for Sheri. With the DNA of entrepreneurship and teaching, she should scale the business instead and find a partner to compliment her, allowing her to run her business and achieve a balance between her business and family life. 

Links and References

Sheri Allain, Founder, Codezilla - https://www.linkedin.com/in/sheri-allain-6b49b01/
Website - https://codezillakids.com
LinkedIn - https://www.linkedin.com/company/codezillakids/
Instagram - https://www.instagram.com/codezillakids @codezillakids
Twitter - https://twitter.com/CodezillaKids @CodezillaKids

Bruce Croxon, Managing Partner, Round 13 Capital
https://www.linkedin.com/in/brucecroxon/

Ken Wong, Distinguished Professor, Smith School of Business at Queens University
https://www.linkedin.com/in/ken-wong-4453892

Paul daSilva, National VP, Franchise Financing, RBC
LinkedIn - https://www.linkedin.com/in/paul-dasilva-23642a2b/
  
RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
To get specialized support for your business, visit - https://www.rbcroyalbank.com/business/advice/industry-expertise.html
Canada United - https://www.gocanadaunited.ca/ 
 

Follow Tony Chapman

Website - https://chatterthatmatters.ca
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/
Instagram - https://www.instagram.com/chatterthatmatters/
Youtube - https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

An entrepreneur on a mission to benefit you.  Anthony Lacavera is an entrepreneur who parlays a $25,000 small business loan from RBC into a billion-dollar enterprise, including Wind Mobile.  Learn why purpose matters more than profit and why risk and reward are the oxygen that breathes life into ideas, entrepreneurial dreams and careers.

What you will takeaway:

Powerful insights for entrepreneurs and all who have that ambition. 

How to create a magnetic brand that attracts and sparks conversation.

Blocked in a career - ideas on how to follow your dreams.

Dwayne Matthews shares his mission to revamp global education to better serve children who are growing up during a novel era of social and digital revolution.

Are we preparing our children for the future of work, where they compete for jobs in the clouds and must march in step with rapidly changing technology? Does school inspire and motivate them, and create a lifetime appetite for learning and improving.

Who is the main beneficiary of our educational dollars?  Are we pouring too much money into the bureaucracy, and not enough into the classrooms?  Do the taxpayers and parents hold the keys to change or the unions? Does the role of the teacher, and how we teach have to change? I don't have the answers, but my guest does.

Dwayne Matthews is a renaissance thinker, innovation evangelist, and bold education strategist. Dwayne has addressed the United Nations, Conference Board, the Prime Minister of Canada, School Boards, and Parents with his brilliant ideas and powerful plans for revamping education. He shares them here alongside a life story that gave him his insights and his passion.

You will learn why Dwayne believes in asynchronous learning and more personalized education. The need to rapidly adopt new technologies, to transform the role of the teacher from educator to facilitator.

Dwayne asks important questions. Will someone be better served with a Google Certificate or a University Education? Is Micro-Learning better than a master’ Degree?

Dwayne Matthews even has an idea on how to win over bureaucrats' and unions' resistance to change by rapid testing new models and winning over parents. As Dwayne explains:

"When four-year-olds can navigate a technology device faster than adults, the role of the educator has to change." 

As a bonus, Christina Cleveland, Senior Director, Learning & Performance, Strategy, and Innovation at RBC, joins CTM to talk about how progressive organizations are revamping how they engage and train, based on new technologies, microlearning, work-life balance and the future of work.

To reach or book Dwayne Matthews.

LI: linkedin.com/in/dwayne-Matthews-o-c-the-him-b134447

IG: @iamdwaynematthews 

Web: https://www.dwaynematthews.life

'A coming of age story about how impossibility can become a possibility through human spirit and will.' 

By the time Curtis Carmichael was 11, ten people he knew died. He grew up in a Block where parents worked several jobs to survive, everyone was profiled, and crime seemed to be the only path to prosperity. Schools were at best a parking lot where students were yelled at by teachers who said they have no value. As Curtis says: 'In real life, you're seven, but where I grew up, in Block years, you're 21.'

Curtis Carmichael plans to break the cycle of poverty in marginalized communities by helping kids thrive, not just survive. . Curtis is the founder of Source Code Academy which will be Canada's first culture-focused innovation and entrepreneurship academy for Black, Indigenous and low-income children in communities like his. His intent is to tap into the ingrained entrepreneurship that exists within communities that have to get creative to survive and bridge the educational gap and digital divide. Their intent is: No Child Left Behind. His thinking and passion will inspire you, and I bet that you will vote for this exceptional young man one day. 

Mark Beckles, Vice President of Social Impact and Innovation at RBC joins the show to talk about Future Launch, and other initiatives RBC is doing to support youth across Canada.

To connect with Curtis Carmichael

Website: https://www.curtiscarmichael.ca/

Linked In: linkedin.com/in/curtiscarmicc

Twitter: https://twitter.com/CurtisCarmicc

Facebook: https://www.facebook.com/CurtisCarmicc/

Instagram: https://www.instagram.com/curtiscarmicc/

To chat with Tony Chapman

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xC

 RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Mark Beckles - https://www.linkedin.com/in/mark-beckles-mba-icd-d-351769b/

Mark Beckles - Twitter - @MarkBeckles

Five dollars and a dream. In 1927, a 24-year-old Hungarian named Andrew Peller sails into Halifax. He knows no English,   has five dollars in his pocket, but he dreams of building a better life. For the next 34 years, Andrew proves he is a gifted entrepreneur.  He makes a fortune, but a bad investment has him lose everything in his late fifties. 

Andrew finds the capital and energy to rebuild when many are contemplating retirement. He bases his new business on believing that Canadians are ready to appreciate wine like they do in Europe. As it turns out, Andrew is 30 years too early with his insight, but his son and then his grandson John Peller build on his dream and create one of the most admired wine companies in the world.

John Peller shares this story of dreaming and doing, of family matters and why immigration matters. John also offers his thoughts on what Canada must do to support its agricultural sector.

And Andrew Peller’s ashes are buried in the mouth of the Halifax harbour, as he considers sailing to Canada with his five dollars and his dream, as the luckiest day of his life.

John Peller - https://www.linkedin.com/in/john-peller-8453b413/

Andrew Peller Limited - http://www.andrewpeller.com

Peller Estates Twitter - @pellervqa

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram https://www.instagram.com/chatterthatmatters/ Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC small business - 

Meet the Heroes of Small Business Matters Series One.

Each week, during the darkest days of COVID-19, we produced a podcast featuring a small business owner, and three thought leaders who help them get to where they need and deserve to go. All made possible through the incredible support of RBC. We went remotely across Canada to explore many sectors of our economy. We talked to startups, established businesses, first-generation Canadians to family-owned companies that spanned decades. Every one of them inspired me with their resilience, resolve, and ability to reinvent.

In this podcast, I revisit each one to pay tribute to these heroes and to share what I learned along the way.

Small Business Matters series, presented by RBC.

Traci Shepheard (01:41)
Traci Shepheard's lifelong dream was to be an entrepreneur building a health and wellness business. She invested her savings and purchased an Airstream Trailer, retrofitting it to create a 'rock star' experience. MeditationWorks is launched. As she starts the ignition, her wheels fall off when COVID-19 stops everything in their tracks, especially a studio where people meditate inside a trailer, even one as beautiful as Traci’s.

Paul Hemburrow (04:14)
Paul and his partner buy a profitable business that rents TV sets to patients in hospitals and then reinvents it to offer a suite of innovative tools that patients can access at their bedside while benefiting the hospital and healthcare. Health Hub Solutions finally get the breakthrough they need but COVID-19 arrives and no one is focused on the future, just surviving the day.

Lisa Taylor (06:08)
A powerful insight leads Lisa Taylor to reinvent the future of work. Many people were satisfied at work, but not fulfilled. Lisa left the security of a great job to launch the Challenge Factory, a research-based, process-driven consultancy that helps companies create productive cultures where people work with a higher purpose. She moves from the uncertainty of a startup to the complexities of leading a growing business, only to have today's economic uncertainty, turn her business upside down.

Joe O'Brien (09:11)
Joe O'Brien is a gifted entrepreneur operating his tourism business, O'Brien Boat Tours, from St John's Newfoundland. He captains his guests to the edge of the world, with whale watching, giant icebergs, and a wild bird sanctuary, mixed in with the songs and spirit of Newfoundland and Labrador. are on offer. Joe shares his story of growing up in a fishing village and having to reinvent when the Cod disappeared. COVID-19, requires Joe to reinvent once again.

Kristi Knowles (11:01)
Kristi knows that the company needs a rebrand if they are going to battle international food giants for market share.  Mother Raw is born, and the legacy of the Founder, and her mission of 'Good on Good'  is woven across every consumer, retailer, and employee touchpoint. Manufacturing in Canada and in 5000 locations, can Kristi finance this growth and get the attention she feels Mother Raw deserves?

Carly Shuler (12:49)
After a five-year stint with Sesame Streets Labs in New York, and getting her Masters in Education at Harvard, Carly returns to Canada and creates Hootreading.com. Why? Carly knows that kids who love to read will spend a lifetime loving to learn. Hootreading matches students with real teachers, and with Carly's proprietary technology and teaching methods, her business takes off. Her concern is that she might draw the attention of multinationals who will go after her market share with their deeper pockets.

Jennifer Menard (14:29)
Jennifer Menard’s life has been about reinvention, regardless of her circumstance, openly sharing her life story growing up in a broken home, but persevering to become a successful entrepreneur. Finding her path through a mentor who employed her and then subsequently encouraged her to buy the business she helped build. Jennifer rebrands, brings in a partner and Staff Shop is born, staffing events across North America and the Caribbean. Her business is all is promising until COVID-19 cancels every event. 

Ernesto Gomez (17:12)
Ernesto Gomez is a first-generation Canadian who fell in love with food watching and then helping his mother and grandmother prepare meals in their kitchen. Curiosity led him to explore Chinese and Italian food and travel the world, feeding his mind with possibilities. A chance meeting in Vancouver kick-starts Ernesto’s latest venture - Nuba Restaurant. Armed with a war chest, they set their sites on a new location in Spain and then COVID-19 attacks in more ways than one. They have to shut down their restaurants, and Ernesto catches the virus.

Francois Theriault (20:04)
Surmesur, an innovative, personality led tech-enabled made-to-measure men's wear retail chain. Francois and his brother Vincent understand customer service better than most. Instead of selling a made to measure suit, they train their staff to sell into a moment that someone wants to own. They combine this insight, with a personality led shopping experience, and state of the art technology. Their skills as entrepreneurs lead them from one store in Quebec City to expansion across Canada and into the United States and Mexico. Then COVID hits.

Sheena Russell (22:07)
Sheena Russell is the co-founder of Made with Local. Sourcing local ingredients and working with social enterprises to employ people who have barriers to the mainstream workforce, Sheena achieves B-Corp status, When COVID hits, the government orders this 'high risk' segment of the population into isolation, leaving Sheena with a ton of orders to fill and no one there to help her. Sheena makes a trademark entrepreneurial move - she jumps in with her family to bake, make and ship products, and fast-tracks a new product that is perfect for these times. 

My Closing Thoughts (24:15)
Despite the challenges they faced, entrepreneurs find a way to get back up in the horse to ride again. “They don't just find an opportunity. They create it” They create our economy and our jobs. These entrepreneurs inspire not only their children and their employees, they inspire all of us to make our destiny a matter of choice, not chance.


Links and References

MeditationWorks - https://meditationworks.com
Health Hub Solutions - https://healthhubsolutions.ca/
Challenge Factory - www.challengefactory.ca
O'Brien's Boat Tours - https://www.obriensboattours.com
Mother Raw - https://motherraw.com
Hootreading - Hootreading.com
Staff Shop - http://staffshop.ca
Nuba Restaurant - https://www.nuba.ca
Surmesur - https://www.surmesur.com
Made with Local - www.madewithlocal.com

RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Follow Tony Chapman

Website - https://chatterthatmatters.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/
Instagram - https://www.instagram.com/chatterthatmatters/
Youtube - https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

As the Paralympics light up Paris this week, with athletes from over 170 countries showcasing their incredible talents, I felt compelled to do a special show to honor their achievements. My journey led me to the inspiring story of Danielle Campo—someone who has never let her disability define her. Diagnosed with muscular dystrophy and once told she'd never walk, Danielle not only defied their predictions but went on to become a world record holder and an eight-time Paralympic medalist in swimming. 

In 2021, Danielle faced an even bigger battle. This time, it wasn't in the pool but in a hospital bed, fighting against life-threatening sepsis. With just a ten percent chance of survival, she was even given her last rites. But just as she's done her entire life, Danielle fought back, turning pain into purpose.

Her story is one of faith, hope, and unmatched resilience. I weave Joel Dembe, a fellow Paralympian and celebrated keynote speaker, into the show. Joel provides context on Danielle's achievements and her will to survive and even offers her ideas on how to share her story on the conference stage.

To book Danielle Campo for a speaking engagement: https://www.daniellecampo.com

"I moved 17 times in my first 18 years, faced abuse and adversity, but it fueled my drive to prove others wrong and achieve success against all odds."

Shane Howard is an extraordinary storyteller who shares his inspirational and transformative journey, overcoming a tumultuous upbringing to becoming a mentor and global connector. Shane is a testament to the resilience and drive that can emerge from the "School of Hard Knocks." 

Shane's insights offer hope and inspiration to those grappling with their place in this world, or choosing not to toe societies perceived perfect line.

To find out more about RBC’s Future Launch:  https://www.rbc.com/en/future-launch/

A split second is all it took to change Dr. Matthew Galati’s life forever. A promising second-year medical student with a passion for soccer, music, and a strong social network, Matthew had everything going for him—until a freak encounter with black ice led to a horrific car accident and a traumatic brain injury (TBI). Rushed to the hospital and placed on life support, he spent three days in a coma, emerging into a world where his ability to think, speak, and move had been shattered.]Doctors warned his family that recovery was unlikely and that returning to medical school appeared impossible.

Yet Matthew refused to accept this fate. What he learned about his brain can impact yours as you age.

Matthew's story is one of resilience and determination. He defied medical odds and rewired his brain through neuroplasticity. With support from an innovative research study, a structured rehabilitation plan, and a dedicated mindset, he restored his cognitive abilities, returned to medical school, and became a licensed physician.

As the founder of the Brain Changes Initiative, Dr. Matthew Galati works to transform the standard of care for TBI survivors and educate everyone about the brain’s capacity to heal itself. 

Key Takeaway: Your brain is not fixed. Neuroplasticity allows for healing, growth, and transformation, even in adversity. 

In addition, Tony Maiorino from RBC Wealth joins the show to share his personal story about his mother's dementia and what his organization is doing to connect the dots between wealth and health.

Visit BrainChanges.org to learn more about Matthew’s initiative and their upcoming Brain Changes Summit.  https://www.brainchanges.org

Visit RBC Wealth to learn more about their investment in helping us age well: https://www.rbcwealthmanagement.com/en-ca/campaign/aging-well

I wanted to create an entertaining and enlightening show for my New Year's Special.  My guest is Todd Norian, a renowned yoga teacher, author, musician, and the founder of Ashaya Yoga. Todd is known for his teaching emphasis on the alignment of body, mind, and heart. Todd is the author of "Tantra Yoga: Journey to Unbreakable Wholeness, A Memoir." Additionally, he is a musician and has released albums, including "Bija." 

Todd is a masterful storyteller who shares his life journey. His passion was music until he found a profound sense of peace and self-acceptance through Yoga. This led him to live in a Yoga Ashram in Pennsylvania, then Stockbridge, MA, for 13 years.”

Twice in his life, the Gurus he was committed to chose to surrender their values for personal gain. Through facing the pain of those betrayals, Todd found a more profound inner wisdom – to transform betrayal from an impasse into a Rite of Passage. Ultimately, this is what motivated him to create Ashaya Yoga.

At 50:00, I conclude the show with my New Year's Message.

Thanks for being part of Chatter that Matters in 2023, and here's to 2024.

Some of Todd’s lessons that he offers:

The Power of Destiny: "You know, fate is what's given to us, but destiny is what you do with that."

— Todd Norian [00:19:27 → 00:19:31]

The Balance of Yoga: "Everything in life is for your awakening. And from that mentality, everything in life has a certain meaning that we give to it and that we are perfectly imperfect just as we are, which is this embrace of ourselves, you know, with acceptance."

— Todd Norian [00:25:01 → 00:25:18]

Shadow Hugging: "I call it shadow hugging. It's when you put someone else on a pedestal who embodies all the positive qualities you need to recognize in yourself. Still, due to my feeling of lack or shame or unworthiness, I project that onto other People who are used to."

— Todd Norian [00:35:53 → 00:36:11]

The Essence of Tantra: "The bottom line is I want myself, and I believe everyone wants this as well, is to come to a deep recognition of who we are, that we're here on this planet to rediscover, to remember, to have A revelation of why we're here, of what is this? What is this body? What is this mind? You know, who am I? I am the essence of a question."

— Todd Norian [00:40:00 → 00:40:31]

To learn more about Todd, to buy his books or music: https://www.ashayayoga.com

In this special edition of Chatter That Matters, which airs today on radio and across my podcast platform, I explore the key branding and societal trends of 2024. I emphasize the importance of authenticity, understanding your audience, and adaptability.

I highlight successful campaigns like the Paris 2024 Olympics, which captivated audiences through unfiltered athlete stories, and Taylor Swift’s Eras Tour, which underscored the power of compelling narratives. On the other hand, I analyze notable missteps, such as ELF  polarizing diversity campaign, 'What a Dick,' to illustrate how brands must balance boldness with sensitivity and maintain transparency during crises.

I also explore artificial intelligence's transformative impact, encouraging you to embrace its potential while being mindful of its risks. Shifting focus to Canada, I address our challenges as a nation, calling for greater voter literacy, fiscal responsibility, and an education system that prepares future generations for an AI-driven world.

Reflecting on the lessons of 2024, I urge Canadians to work together to overcome these challenges and create a brighter future.

Thank you for listening.  Thank you to everyone at RBC and our collective belief in sharing stories of positivity and possibility.

Happy New Year. Here's to 2025.

Is our healthcare a matter of life or death? We all know that our health matters most, and our health care is in a crisis. Lineups have become multi-year waits, millions do not have access to family doctors, we have a massive talent shortage, and many who work in the system are burning out or leaving it altogether.

My guest is a positive change-maker who offers us a path forward if we listen and act as patients and voters. Dr. Alika Lafontaine is a recognized expert on health systems and health policy, an award-winning physician and the first Indigenous doctor to become the president of the Canadian Medical Association and listed in Medical Post's 50 Most Powerful Doctors.

''You have dreams and goals, even a direction, but you must be active for the universe and magic to happen. It must find you, but it won't if you hide in the corner. You must be out there for your desired reality to unfold.' Jesse Jones

I love taping Chatter that Matters in front of an audience. In this episode, we are live at Sheridan College and its stunning Hazel McCallion Campus, with students, faculty members, alums, and industry professionals in attendance and DJ Andre dropping the beats.

My guest is Jesse Jones. Jesse is a change maker, creator, communicator, media personality and connector of worlds, brands and humanity. Jesse and I explore how individuals can overcome personal challenges and today's realities to chase their dreams and change their world, and even ours, for the better.

Jesse is electric and offers several actionable ideas to foster positive transformations in your personal and professional life. Jones highlights the importance of choice, passion, and pursuit. He stresses the need for introspection, increased self-analysis, and self-care in our fast-paced world. Attending to our needs is the essential recharge for our mental health, creativity, and innovation. 

We take questions from the audience, and I invite two more guests to contribute to this inspirational conversation. Dr. Cherie Werhun is Sheridan's Associate Vice Provost of Human Development and strategic lead for Sheridan's S-Sense Initiative. Dr. Werhun emphasizes the need for educators to focus on the whole student, fostering a holistic approach to student development that focuses on the human capacities of agility, resilience, and adaptability.

Jodi Wright, Senior Director, Youth & Young Adult Client Strategy, RBC, joins the show to discuss the role organizations must play to help youth pursue their passions.

I am thrilled with the ideas presented in this show.  They are inspiring and actionable. If you can, please share with every young adult and anyone feeling overpowered by their circumstances.

Apple:  https://podcasts.apple.com/ca/podcast/chatter-that-matters/id1478779098

Spotify: https://open.spotify.com/episode/39VeEJaL133GKpbkD07JoJ?si=d9a91723a4f14998

To find out more about

Jesse Jones. https://iamjessejones.com

Sheridan's S-Sense Initiative.

 https://www.sheridancollege.ca/admissions/why-sheridan/s-sense

RBC - My Money Matters. https://www.rbcroyalbank.com/en-ca/my-money-matters/

RBC - Student Hub. https://www.rbcroyalbank.com/student-solution/index.html

Jeanne Beker, one of the world's leading fashion authorities, Sabrina Geremia, Head of Google Canada, and Lolita Guerrera, VP of RBC Retail, are the experts in this episode.  They offer powerful advice to co-founder Francois Theriault on how to reposition Surmesur, an innovative, personality led tech-enabled made-to-measure men's wear retail chain, to compete in a post COVID economy. Two of their ideas Francois acts upon immediately, a testament to the power of bringing entrepreneurs together with thought leaders to chart a profitable path forward.

Francois and his brother Vincent understand customer service better than most. Instead of selling a made to measure suit, they train their staff to sell into a moment that someone wants to own. Walking down the aisle, presenting in a boardroom, looking sharp for that first date. They combine this insight, with a personality led shopping experience, and state of the art technology. The result is fabulous, fitted, and affordable made to measure fashion for men and a loyal customer base. Their skills as entrepreneurs lead them from one store in Quebec City to expansion across Canada and into the United States and Mexico. Then COVID-19 hits.

Weddings are cancelled, presentations are now done from the neck up over Zoom, and stores are closed. In classic entrepreneurial fashion, the Theriault brothers start selling masks to generate much-needed cash flow to invest in the reinvention of their business.

Small Business Matters series, presented by RBC.

Francois finds inspiration in Asia (02:08)
Realizing that a career in finance is not for him, Francois, shortly after graduating, spends a year travelling Thailand, Laos, Cambodia, India and China. Inspired by the suit shops in China and Thailand, where custom-fit suits are the fraction of a cost of those in Canada, Francois and his brother decide to go into business.

A better way to buy suits - a perfect fit (03:01)
The service experience gained while working in restaurants, combined with the idea of custom-fit suits, the Thériault brothers begin their entrepreneurial journey, not just selling suit but selling experiences. Getting to truly know their customers and building relationships, sets them on the road to success. With 10 stores across Canada, the United States and Mexico, they build a business founded on a culture of empowerment and with staff with personality.

A new way of doing business (06:20)
COVID-19 upends their business. Face-to-face relationships are no longer possible and their customer's requirements have changed too. From suits to sneakers, causal wear now dominates, but will this be a viable option for Surmesur? Realizing they need to reinvent themselves, for Francois, digital stands out as a key factor for success.

Operating in a post COVID economy (14:18)
Jeanne Beker http://www.jeannebeker.com/about/, Style Editor at TSC and Creative Director, believes Surmesur can broaden their appeal by offering tailored suits for woman. Sabrina Geremia, VP & Country Director at Google, Canada believes Francois “has the opportunity to treat his website as a flagship store” and Lolita Guerrera, VP, Commercial Markets, Retail, RBC, points out Surmesurs’ resilience in pivoting from suits to masks.

Tonys final thoughts (25:27)
Francois has a burning desire to succeed and one word describes his life and his business: “transformation”. Passionate about quality and to truly understand their customers moments that matter, Surmesur designs outfits that are both an expression and a vessel to take them there. “There's no doubt in my mind, you will continue to transform and not just as a business, but transforming the customer's employees that you feel so honoured to serve.”

Links and References

François Thériault, Co-Founder at Surmesur - https://www.linkedin.com/in/francois-theriault-8280b227/
https://www.surmesur.com

Jeanne Beker, Style Editor at TSC , Author, Keynote Speaker, Host, Freelance Journalist, Creative Director - https://www.linkedin.com/in/jeanne-beker-109a501b/
http://www.jeannebeker.com/about/

Sabrina Geremia, VP & Country Director at Google, Canada - https://www.linkedin.com/in/sabrina-geremia-028644/
https://about.google/

Digital Main Street - https://digitalmainstreet.ca

ShopHERE program - https://digitalmainstreet.ca/shophere/

Helping Small Business - https://canada.googleblog.com/2020/05/helping-50000-canadian-small-businesses.html

Lolita Guerrera, VP, Commercial Markets, Retail, RBC
LinkedIn - https://www.linkedin.com/in/lolita-guerrera-mba-2885a014/

RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
To get specialized support for your business, visit https://www.rbcroyalbank.com/business/advice/industry-expertise.html
Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Follow Tony Chapman

Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/
Instagram - https://www.instagram.com/chatterthatmatters/
Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575
Youtube - https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

Lest we Forget, how can I forget what I can't imagine?  I watch war movies and documentaries, read books, but I have never seen, felt or experienced being in the military.  I can't imagine being in a combat situation, where you share a collective goal with your enemy, to kill or be killed.  Or your home is a trench of cold, wet mud, and your vista, a web of barbed wire with the same intention a spider has to catch a fly?  Or the sounds of a shower of bullets heading your way, or the scream of a bomb above? I am eternally grateful for all who serve.

This week on LIFE MATTERS, I chat with Kyle Davidson, who served in the Canadian Armed Forces for 11 years as a Combat Engineer.  His path began with a stern lecture from a Judge and continued to a recruiting office where he signed up for duty.  

In 2011 Kyle fought in Afghanistan, and his responsibility was to clear the roads of bombs so that troops could deploy. Twice Kyle felt the full force of an explosion. First, when an armoured vehicle he was in blew up, and second when he stepped on a mine that sent him flying into rocks. Kyle suffered severe brain trauma and an option to return home. He refused because he refused to leave others behind. 

Kyle also hid the impact of his brain injury for years because he loved his job. Eventually, he could no longer serve, so Kyle found a new mission; to help other VETS, who return less than healthy, to find their way back into society. 

Lisa Taylor from the Challenge Factory joins the show to talk about the vital role veterans can play in the workforce. Bruce Robinson from RBC shares his story of growing up with Kyle Davidson and what he admires most about this extraordinary individual.

Is Destiny a matter of choice or chance?  Mark Henick has his first mental health crisis in Grade 6 and by Grade 8 he tried suicide for the first time. By age 15 Mark's life was like a Yo-Yo bouncing out of psychiatric wards, with treatment often involving a cocktail of drugs. 

At Age 15 Mark's mental state was at a point where he felt he had only one choice and that was his Life or Death.  He chose death and ended up on the wrong side of an overpass, perched on a few inches of concrete, looking down a tunnel that he hoped would end his pain.  That night, by chance and he ended up one night feeling his only thing he had a choice in. Life and death. He chose death and found himself standing on the wrong side of an overpass to end his life. By chance, two people were there. One yelled 'JUMP YOU COWARD' and the other, a man in a light brown jacket, saved his life.  That experience showed Mark he did have a choice. To live his life like the man who saved him versus the many. that baited him.

Fast forward to today, and Mark is combining his personal experiences with his mental health, combined with his education and passion to help others and to be one of Canada's leading advocates on mental health.

Mark's TED talk on his story is one of the most popular of all time. 

Mark Henick Links

Web Site - https://markhenick.com

Linked In - https://markhenick.com/socallednormal/?share=linkedin

Instagram. https://www.instagram.com/markhenick/

Ted Talk - https://www.youtube.com/watch?v=D1QoyTmeAYw

Twitter -  https://twitter.com/markhenick

Facebook - https://www.facebook.com/markhenick

Podcast - https://markhenick.com/socallednormal/

Tony Chapman's Links

Learn from one of the best on how to create your personal brand, and then let the world know.

Why should you listen to this episode? Sometimes for a moment, and other times for what seems like a lifetime, most of us have been unfulfilled and searching for change. Bobby Umar,  decided to change his life, and his process for doing so can be applied to others searching for Fulfillment.

Bobby's choice was to become a motivational speaker. Today Bobby’s social influence is over 500,000. A 5 times Ted X speaker, Inc. Magazine Top 100 Leadership Speaker, Best Selling Author, and a leading expert on personal branding, networking, and social and digital marketing.

Learn from Bobby Umar. One of the best to create your personal brand, and then let the world know.

Bobby Umar's links:

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Web: https://tonychapmanreactions.com

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

A magical story of turning impossibility into possibility. At 13, Mike Fata drops out of school to help his Mom, balloons to 300 pounds on a junk food diet and self-pity. At age 18, he says: 'I'm sick and tired of being sick and tired.' On his journey to regaining his mental and physical health, Mike Fata discovers Hemp, an excellent source of essential fats. Still, it's a banned crop because of its association with cannabis. He sees this as an opportunity, and after many bureaucratic hurdles, he starts with one farm, one press and one customer at a time. He builds Manitoba Harvest Hemp Foods. Twenty-one years later, he sold the business for over $500 million.

^{And today, Mike Fata is focused on helping all of us lead healthier lives and supporting the next generation of entrepreneurs harvest their ideas. He has a venture with Greg Fleishman 🍩 called Fata & Fleishman Mentorship.}

^{Ryan Riese, National Director of Agriculture for RBC, joins in announcing a partnership between FCC / FAC, University of Guelph to launch a free e-learning Farm Management Course to support agriculture in Canada.}

^{There is so much to take from Mike Fata's journey of turning Impossibility into possibility.} 

32 years ago, he dropped out of high school
21 years ago - launched a health food business
Two years ago - sold Manitoba Harvest for over $500 million

To chat with Mike Fata:

Linked In - linkedin.com/in/manitoba-mikefata

Twitter - Mike Fata https://twitter.com/mikefata

Forbes Article: https://www.forbes.com/sites/douglasyu/2021/08/09/off-clubhouse-success-these-natural-product-entrepreneurs-launch-cpg-mentorship-program/?sh=11a1bb2666c5

Fata & Fleishman Mentorship Blog - https://www.fatafleishman.org/blog

To chat with Tony Chapman

Step back in time to 1984. It's a pivotal year in the history of Canadian television — it's the year Much Music was born. In this episode of Chatter that Matters, we look at its fascinating journey and Canadian content that competed with the best in the world.

Much Music was one of the first Canadian specialty channels; this ground-breaking concept emerged from the vision of two trailblazing individuals, Moses Znaimer and John Martin. Against all odds, with limited resources but boundless creativity, they created a cultural phenomenon that captured Canadians' hearts and took on the mighty MTV.

I recorded the show at 299 Queen Street West, where it all came together, and sat down with two of Much Music's iconic VJs, Erica Ehm and Rick Campanelli. Erica takes listeners on a nostalgic journey as she recounts the early days, what it was like to interview legendary figures such as Kurt Cobain, and how what she learned there enabled her to become a successful entrepreneur. Meanwhile, Rick shares his remarkable journey of securing his dream job through a contest and turning that win into his phenomenal broadcasting career.

Together, Erica and Rick transport us back to an era when Canadian content reigned supreme, and Much Music was at the forefront of this cultural revolution. Discover the untold stories, challenges, and sheer passion fuelled this channel's meteoric rise. A moment in time that will stand the test of time.

Alan Depencier, the CMO of RBC, joins the show and puts on a master class on what it takes to create content that engages your audience in an era of infinite choice and discerning tastes.

It is a beautiful story, a proud moment for Canadian creativity, and some outstanding takeaways.

Time Codes:

00:01.      Tony's opening

00:02:16  Erica and Rick recall their time at Much Music.
00:06:33  Moses Znaimer reinvented media, inspired entrepreneurship, encouraged creativity.
00:08:33 Leaders in the corporate world should embody the flexibility, creativity, and fluidity exhibited by Moses, challenging the traditional thinking of "my way or the highway" embraced by old white men. Erica suggests that Tony should run more businesses or coach individuals, as he has demonstrated the ability to inspire and empower others in the past, much like Moses.
00:12:15 Erica Ehm and Rick Campanelli discuss their favorite interviews and an upcoming interactive tour based on the Documentary 299 Queen Street West.
00:18:25 Rick dreams of being like Erica and Steve, but it seems impossible. Enjoyed watching the interviews and VJ's behavior.
00:21:33 Rick - I wanted to win the contest tied to the movie "The Temp" in 1993.
00:24:10 Rick sits at Erica's desk.  Never again. 
00:28:15 The lesson: Find your own path in life, don't follow others.
00:32:03 Erica on her role with 299 Queen Street West. It was an nteresting experience meeting new and old people for a documentary. Initially skeptical, but became a consulting producer. The finished product exceeded expectations.
00:35:05  Rick flies to Austin to be there for the premier. .
00:37:30 Rick's humility and talent were exceptional, inspiring a lesson for everyone. In a world focused on validation and self-promotion, we should embrace humility. Canadians can produce world-class content, even with limited resources.
00:42:44 Alan Depencier joins the show.  Music is returning after COVID, with live events sponsored by RBCX featuring renowned artists and supporting lesser-known ones. RBCX offers profile, support, and guidance for artists' careers.
00:44:03 Grateful for Alan's presence, future endeavours mentioned.

In 1967 Canada was the world’s ninth largest economy; today, it is seventeenth. Regarding income per person, we’ve fallen from third to fifteenth. What kind of Canada are we leaving our children? How do we avoid falling further behind? 

 

Join us for a special Canada Day podcast recorded at the prestigious Toronto Hunt Club. I interviewed three authors who wrote "Everybody's Business: How to Ensure Canadian Prosperity Through the Twenty-First Century."  

You will hear from the charismatic Dany Assaf, co-chair of the competition and foreign investment group at Torys LLP, the brilliant Walid Hejazi, a renowned professor of international business at the prestigious Rotman School of Management and visionary Joe Manget, Chair and CEO of the esteemed EHN Canada.

We explore the declining living standards in Canada and the growing belief that the next generation will face even more significant challenges.

 

We then look at their strategies for reversing this trajectory. It can be done if we all make it... Everybody's Business.

 

 

To purchase Everybody's Business: https://www.amazon.ca/Everybodys-Business-Canadian-Prosperity-Twenty-First/dp/1990823076/ref=sr_1_1?crid=2Q1GW6MQ7KD5V&keywords=everybody%27s+business+%2B+book&qid=1688132181&sprefix=everybodys+business+%2B+book%2Caps%2C144&sr=8-1

Phil is an advocate for human rights and a survivor of residential school abuse. He shares his experiences there and how he turned his anger into positive change. Phil served three terms as the National Chief of the Assembly of First Nations, the first being when he was only 28. He was also among the first to openly talk about the abuses in residential schools and twice visited the Vatican seeking an apology.

Phil Fontaine’s contribution to our country deserves to be honoured, as are his beliefs that the First Nations communities continue to be an integral part of the fabric of this land. Phil also views self-determination as key, leading to a First Nation Economy where the best education is pursued, culture preserved, and wealth created.

One woman's journey of choosing love over hate. Meet Sammer Haq, a young Muslim woman who turned her passion for youth empowerment into action. Listen how Sammer is helping to bridge divides between cultures.

Sammer Haq is a unique and uplifting story of how an individual chooses to counter negativity and biases and build bridges that unite societies and create opportunities in underserved communities.

Sammer Haq’s purpose was first motivated by 9/11. Overnight many painted Muslims as terrorists. Sammer chose to counter this ignorance by being a role model for how she could convey the beauty of her religion and all it stands for as a young Muslim woman. She wanted the world to know that Islam is a religion that empowers women that focuses on peace, excellence and giving back. As an individual, she excelled at school and showed others that wearing a Hijab did not impact her athletic ability.  

Sammer grew up in an underserved and underrepresented community yet cherished the diversity, creativity, and ingenuity of the people there. Sammer saw Math as the only bridge to future STEM-related jobs, so she started to tutor her classmates. In a short period, a handful of students grew into a packed classroom and then a not-for-profit called Bridge TO. Bridge TO provides free tutoring, mental health workshops, outreach support, mentorship, and exclusive career-related events, to help youth to reach their full potential.

And speaking of potential, Sammer Haq is the Head of Data and Analytics at Mydoh, an app and platform where kids gain real money skills by learning, earning and spending smart. 

Linda Tulk joins at the end of the show. She is celebrating fifty years at RBC. Linda's beautiful words of wisdom are words to live by. 

After conquering his addictions, Tim Stewart changes his world and others for the better.

Tim Stewart's substance abuse began at an early age. Growing up on his family's farm, which included a bar and a hotel of dubious repute, Tim abided by the family code that put work ahead of everything, including play and education. Tim's influencers were adults who introduced him to tobacco, alcohol, pot, and prostitution.
Over time, the drugs and alcohol consumed his life, and Tim enlisted in the Air Force to escape. The discipline he learned on the farm and in the military, combined with his gift for the gab, enabled him to be a functional addict until harder and harder drugs took over his life. Tim went into rehab eleven times to break his substance abuse, only to fail himself and his family.  
At age 40, Tim's world collapsed. Homeless, with two pairs of pants, two shirts, and eight dollars in his pocket, Tim Stewart found himself on a bus to St Louis. The trip changed his life and his calling. Instead of depending on drugs, he found and chose a path where those in need could count on him.
Today, his speaking handle is "TalkMan Talk." As a life coach, Tim Stewart shares what it meant to live on the street and the 12 principles that saved his life. In doing so, he hopes to make a profound difference in the lives of others. 

Mark Beckles, Vice President, Social Impact and Innovation at RBC, returns to the show. As always, with grace and heart, Mark talks about their Future Launch platform and other RBC initiatives to help Canadian youth find a purposeful path in life.

To connect with Tim Stewart: https://www.talkmantalk.com

To learn more about RBC Future Launch:  https://www.rbc.com/dms/enterprise/futurelaunch/

Is social media a weapon of mass destruction? Is it undermining democracy, pulling people to the fringe, fueling hatred and torching the middle ground? Is conventional media any different? Is there any trust left in the news we digest and the stories that populate our feed?

There is no one better to answer these questions than Kirstine Stewart, one of the most influential individuals in media. Kirstine is Canadian, brilliant, a high achiever with a career earned through extraordinary accomplishments. Today Kirstine is Head of the Future of Media at the World Economic Forum. With that position, she has the owners and leaders of all world's leading media organizations on her speed dial.

In this episode, Kirstine also shares her life's story and the lessons she has learned as the Former VP @Twitter US, where she had to onboard then Presidential Candidate Donald Trump. In Canada, Kirstine was the Founding GM of Twitter Canada. Exec VP and Head of CBC, CBC Newsworld, Head of International Hallmark Channels, Alliance Atlantis Lifestyle Channels, President Paragon International. Kirstine is the author of the best-selling Business Leadership Book "Our Turn. Her take on mentorship and her position on imposters syndrome alone is refreshing and of immense value.

Armin Huska, Global Head of Media and Agencies at RBC, joins me to discuss the future of Canadian media, why not to drink the kool-aid of social media platforms, and why journalism matters.

Twitter:  https://twitter.com/kirstinestewart

Linked In: https://twitter.com/kirstinestewart

Kirstine's bestselling book:  Our Turn  - https://www.chapters.indigo.ca/en-ca/books/our-turn/9780345814647-item.html

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Candice Faktor is a game-changer, an attribute I admire as it involves vision, strategy, and resilience. In this episode, you will get inside the mind of someone who has positively impacted the status quo by bringing a higher level of passion and pursuit to every enterprise she has worked. You will learn how Candice creates value and, in turn, monetizes it.
You will also learn about Candice’s first start-up, Disco.co, and how she has set her sights on enriching and ensuring that every moment we spend in front of a screen learning is live and alive.
Candice’s already flourishing dream is to have each of us create a lifelong relationship with learning by creating a personal exchange between the top thought leaders, subject matter experts and creators, and all who can benefit from their knowledge and expertise.
I hope that what she offers today to you and me, and to all who work in the training and field, can quickly move into the educational sector to teach our children well.

Shelagh McGrogan, who an astute marketer talks about how marketing must evolve from hard hitting offers to taking on more of a role of the helper. She cites RBC's relationship with McGill University to teach Canadians financial literacy.

To reach Candice Faktor

Linked In - linkedin.com/in/candicefaktor

Twitter - https://twitter.com/thecfaktor 

Blog.  candicefaktor.tumblr.com  (Blog)

Website - https://www.disco.co

Twitter – @candicedisco

https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

To chat with RBC

RBC - https://www.rbc.com

RBC - Youth Mental Health

https://www.rbc.com/community-social-impact/apply-for-funding/youth-mental-wellbeing-guidelines.html

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

RBC - Financial Literacy Course with McGill - https://mcgillpersonalfinance.com

Uncover the shocking truth about human and sex trafficking in Canada with survivor Kaitlin Bick who courageously shares her journey from vulnerability to victimization and ultimately to becoming an advocate for others. Kaitlin's raw and honest account of her childhood insecurities, substance abuse, and exploitation provides a deeply personal perspective on the complex factors that can lead to the crimes that were inflicted on her humanity and how hard it is to return your life to some form of normality.

Expert Insights

Carly Kalish, Executive Director of Victim Services Toronto.

Jennifer Price from Women's College Hospital

Why Listen?

Gain a rare survivors’ perspective on human and sexual trafficking

Understand how traffickers’ prey 

Learn to recognize warning signs in your community

Be inspired by one woman's journey from victim to hero

This isn't just Kaitlin's story – it's an important story for all.

Thanks to Kelly Grier and HART: Human Anti-Trafficking Response Team for sponsoring this episode.  To find out more about the work they are doing, https://harthelps.com

To find out more about Victim's Services Toronto, https://www.victimservicestoronto.com

To find out more about Women's College Hospital,  https://www.womenscollegehospital.ca

We've all heard the expression being in the right place at the right time when opportunity knocks, but what about the wrong place, at the wrong time when tragedy hits and takes away all that you know.

April 6, 2018, began as an ordinary day for Kaleb Dahlgren. He was on a bus with his Humboldt Broncos teammates heading to a must-win playoff game. A second later, and hockey outcomes no longer matters. On a clear and sunny day, a driver, commanding a semi-trailer truck at 100 km an hour, failed to yield at a flashing stop sign and smashed into their bus. Sixteen people died, and thirteen were injured.

Four days after the accident, suffering trauma to his body and brain that doctors said was devastating and permanently damaging, Kaleb woke up in the hospital. He had no recollection of the accident, and it took him several days to comprehend that he was alive while others were dead.

Kaleb Dahlgren is the story of the human spirit soaring at an unfathomable level. Kaleb must come to terms with Survivor's Guilt, defy and overcome the many sentences pronounced by medical experts, and choose what to do with his new lease on life. As you will soon hear, author, speaker and motivator, Kaleb Dahlgren chooses wisely, and for the better of humanity.

The brilliant Amy Deacon, a social worker therapist, joins the show to talk about the mindset required to survive sudden tragedy. 

To chat with Kaleb Dahlgren

Twitter @kalebdahlgren - https://twitter.com/kalebdahlgren?lang=en

Instagram @kalebdahlgren - https://www.instagram.com/kalebdahlgren/

FB - Facebook @kalebdahlgren16 - https://www.facebook.com/kalebdahlgren16

www.kalebdahlgren.com

To chat with Amy Deacon

Amy’s Profile

Website

• amydeaconcounselling.com 

To chat with Tony Chapman

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xC

 RBC - https://www.rbc.com

RBC - Canadian Woman Entrepreneur Awards - https://discover.rbcroyalbank.com/rbc-canadian-women-entrepreneur-awards-cwea-a-virtual-celebration-of-impact-and-achievement/

RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

“I just have an idea. I’m motivated. I figure out how to do it, and away I go.” 

I usually avoid experts who offer lifestyle advice since so many podcasts already cover that territory. However, I was at a loss for words when I learned more about Gina Livy's unique journey. 

Gina’s story isn’t about lost pounds but about purpose reclaimed. From a university experience that saw her gain 100 pounds and a new perspective to becoming a fierce entrepreneur who leads with instinct, Gina didn’t just overcome the odds—she rewrote them. 

What makes this conversation matter is what Gina stands for. She’s built a massive community not through perfection, but presence. She shows up—through grief, doubt, and real life—and gives others the courage to do the same. If you’ve ever questioned your path, purpose, or whether you belong in the room, or the dent you want to make in the universe, Gina’s story reminds you that the answer isn’t out there. It’s already in you.

To learn about the Livy Method:  https://www.ginalivy.com/

Cybercrime.  It's not a matter of if but when.  How do you become cyber-aware and resilient?  HGTV television superstars Sarah and Bryan Baeumler, with Adam Evans, Vice President of Cyber Operations at RBC, chat about cybercrime, estimated to be $10 trillion by 2025, bigger than all other crime combined.

Why the Baeumlers?

Sarah and Bryan Baeumler are celebrities and parents of four children; they have aging parents, have their own identities, and are successful small business owners. Like you and me, they are targets.

Why Adam Evans?

Adam Evans is the Vice-President of Cyber-Operations, Chief Information Security Officer of RBC, and a thought leader in this offers his thoughts and what RBC is doing to provide support through RBC.com/cyber.

A fantastic episode with actionable tips to create cybercrime resiliency.  Please share. 

Being a father was the most magical thing in Garry Junkuhn's life. He could never have imagined that he would lose contact with his two sons for over three years when his girlfriend moved in with him. His pain was akin to four wild horses tearing him apart. Garry's life unravelled further when he learned from a school email that his older son had changed his last name to his mother's surname.

However, amidst the darkness, a glimmer of hope emerged. A mentor stepped into Garry's life, urging him to discover the hidden gift within his adversity. And just when he needed it most, a chance encounter with a spiritual leader breathed new life into his shattered spirit, reigniting Garry's trust in himself. It was an arduous multi-year journey,but Garry's unwavering determination led him to reconnect with his sons and embark on a mission to help other fathers find their way back to their children.

Prepare yourself for a riveting narrative that not only unveils Garry's raw and deeply personal story but also imparts invaluable lessons on how to transform a life and forge meaningful connections with the ones who matter most. It is a testament to the human spirit's resilience and the power of unconditional love. Moreover, Garry's profound experience catalyzed the birth of 100K Fathers, an organization dedicated to equipping 100,000 fathers with the guidance and tools they need to reunite with their children.

To learn more about the incredible work of 100KFathers, visit their website at https://www.100k-fathers.com/.

If you want to be swept away in a story about resilience, reinvention and catching dreams, this episode is for you. Then combine it with compelling advice from three experts, Robert Carter, Chris Barrett and Duke McKenzie on how to engage the head, heart and wallets of customers. It is appointment listening for anyone wanting a post-COVID comeback.

Ernesto Gomez is a first-generation Canadian who fell in love with food watching and then helping his mother and grandmother prepare meals in their Mexico kitchen. Curiosity led him to explore Chinese and Italian food and when he was old enough, travel the world, feeding his mind with possibilities. Ernesto returns to Mexico and opens a restaurant and attends the school of hard knocks. After five years with his knapsack packed with experience, he goes off on another exploration and returns to Vancouver, where his family has immigrated. Bored and restless he wanders into Nuba restaurant and meets Victor and then, well, I won’t spoil that part of the story.

What Ernesto and Victor build in terms of restaurants, formats, culture and community is a case study in entrepreneurship. Armed with a war chest, they set their sights on a new location in Spain and then COVID-19 attacks in more ways than one. They have to shut down their restaurants, and Ernesto catches the virus. For anyone thinking this is a common flu pay attention to how Ernesto, strong and healthy has to fight for every breath and during that time, fight to keep their dream alive and jobs for his employees.

Small Business Matters series, presented by RBC.

Ernesto turns a passion into a career (1:06)
Hunting deer with his father, cooking with his grandmother and his early passion for cooking supported by his mother, Ernesto “cooks from the heart”. Receiving culinary training in Europe, Ernesto, turns his hobby into a career and learns the business in the school of hard knocks! However he needs more and enters a postgraduate program at Cornell. After graduating, Ernesto travels the world exploring the foods of Japan, France, Middle East and Spain, returning to Mexico to focus on stadium and arena food.

Success in Vancouver (05:06)
Following his parents to Vancouver, Canada, a chance meeting sets Ernesto on a path to success. He sells his business in Mexico, and together with his new-found partner, Victor, reinvigorates an existing restaurant, Nuba. From these humble beginnings, they go on to establish 2 different concepts and expand to create a 100 seater flagship restaurant and another focusing on kids. Off the back of this success, Ernesto, travels to Spain to open a new restaurant but returns to Vancouver with an unwelcome guest, the Coronavirus.

Ernesto recovers from the Coronavirus and pivots the business (08:33)
For 12 days Ernesto, is flat on his back, taken down by the Coronavirus and so has his business. To survive they cut salaries, cancel partner dividends, reduce working hours and lay off staff. But that’s not enough. Popular delivery platforms are eating away at their meagre profits. Something has to change. With the money that would have been spent on their expansion into Spain, they decide to build their own, bespoke food delivery service but don’t stop there. They also create their own meal kits.

The path to growth - the experts plot a way forward for Ernesto (13:42)
Customers are going to be wary about coming back to restaurants. Robert Carter, managing partner of Stratton Hunter Group suggests a strong focus on building trust from a sanitation standpoint. Duke McKenzie, CEO, re6l  advises Ernesto to continue to tell his story, but much more frequently - he has all the right ingredients for authentic stories. Chris Barrett, CEO, Operatic Agency provides 3 key pieces of advice: knowing your audience, being visible to customers searching for food delivery and getting the story of “one location straight to your door service” out there - its a key differentiator.

I am encouraged by Ernesto - Tony’s final thoughts (25:00)Despite the devastating impact COVID-19 has had on the restaurant sector, I am encouraged having spoken to Ernesto. I am encouraged by his curiosity, his resilience and his determination to reinvent his business in the face of personal and professional adversity. Ernesto displays the fighting spirit this country needs and in Ernesto’s case, fortune has truly favoured the bold.

Links and References

@ernestokut https://www.instagram.com/ernestokut/
Website - https://www.nuba.ca
Instagram - @nubatown https://www.instagram.com/nubatown/
Twitter - @nubatown https://twitter.com/nubatown
Facebook -  https://www.facebook.com/nubatown
Trip Advisor - https://www.tripadvisor.ca/Restaurant_Review-g154943-d2301939-Reviews-Nuba-Vancouver_British_Columbia.html
Inside Vancouver - https://www.insidevancouver.ca/2019/10/31/vegan-meals-vancouver/

Chris Barrett, CEO at Operatic Agency - https://www.linkedin.com/in/chrisbarrett2/
Website - https://operaticagency.com

Duke McKenzie, CEO at re6l - https://www.linkedin.com/in/dukemckenzie/
Website - http://re6l.com

Robert Carter, Managing Partner at The StratonHunter Group - https://www.linkedin.com/in/robert-carter-3953589/
Website - https://stratonhunter.com

Follow Tony Chapman

Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/
Instagram - https://www.instagram.com/chatterthatmatters/
Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575

This week on Chatter that Matters, Sheri Segal Glick talks about her memoir: 'The Skinny: My Messy, hopeful fight for full recovery from anorexia."

Sheri's journey unfolds with unflinching honesty as she unmasks the hidden truth of eating disorders. Sheri takes us to the depths of her addiction, what she did to game the system, her lonely and even life-threatening hospital stays, her obsessive workouts, and most importantly, how she battled for decades but eventually found her way to defeat her disease.
 
Sheri explores the dangers of chasing false beauty stereotypes when appearances define identities and the corrosive impact of casual body remarks that Sheri feels manifest into 'death by a thousand cuts.' What I found a great lesson learned is that positive and negative comments can have the same damaging impact.
 
The interview isn't dark; if anything, it is surprisingly uplifting due to Sheri's sense of humour and her desire to eradicate the shame surrounding eating disorders and create a future where youth embrace their bodies with unwavering confidence.
 
Amy Deacon, the CEO of Toronto Wellness Counselling, joins the show to offer her perspective and strategies for battling eating disorders.

 

To purchase Sheri's book 'The Skinny'.  https://www.amazon.ca/Skinny-messy-hopeful-recovery-anorexia/dp/1738670244

 

Sitting down with extraordinary entrepreneur and thought leader Chip Conley was an absolute joy. In his twenties, he founded Joie de Vivre Hospitality. After facing near death, he sold his business and helped mentor the founders of Airbnb to realize their success.

A best-selling author, sought-after speaker, and visionary. Chip now leads an extraordinary movement to redefine how we approach aging through the Modern Elder Academy.

Some of the key takeaways:

A Deep Dive into Curiosity: Chip shares the power of staying curious at every stage of life and how curiosity can fuel personal and professional growth.

Wisdom for Entrepreneurs: Chip reveals vital lessons learned from building and leading successful businesses while staying true to a sense of joy and purpose.

Relevance for Modern Leaders: For anyone in leadership roles or aspiring to be, Chip’s journey from leading by ego to mentoring with soul offers valuable insights on cultivating wisdom and influence across generations.

Emotional Intelligence: Understand how emotional intelligence grows with age and why it matters more than ever in today’s rapidly changing world.

Midlife: Instead of a crisis, we should consider it a chrysalis, awakening our purpose and passion.

Emotions: They are contagious.

Journey: The first part of your life is about building your resume, and the second is about building your eulogy. 

To learn more about Chip, the Modern Elder Academy and to purchase his books, https://chipconley.com

This is the extraordinary true story of Tier One Special Forces soldier, adventurer, and world-record breaker Dean Stott. In a gripping retelling of his story, Dean shares insight into his esteemed military career in the British Army, where he conducted deployments to hostile environments, worked within counterterrorism operations in some of the most dangerous places in the world, and survived a horrific parachute accident.

Stott discloses how he continued to fuel his journey of excellence by starting a high-risk security company and becoming the first man to cycle the Pan American Highway in under one hundred days, and raising over a million dollars to support his friend Prince Harry's efforts with mental health awareness charities.

Dean Stott offers an inspiring reminder that we all have the capability to use our inner voices, drive, and instincts to become relentless in our pursuits in life.

A fantastic episode to share with 16+ as Dean’s lessons resonate with all:

You can’t control the uncontrollable—but you can choose how you react to life’s challenges.

 Failure is just experience—as long as you learn and grow, there’s no such thing as losing.

 Actions speak louder than words—if you believe in something, let your actions be the proof.

To buy Dean's book, Relentless, https://www.amazon.com/Relentless-Special-Operations-Record-Breaker/dp/1665725176

Jennifer Menard’s life has been about reinvention, regardless of her circumstance. She openly shares her life story growing up in a broken home but perseveres to become a successful entrepreneur. She found her path through a mentor who employed her and then subsequently encouraged her to buy the business she helped build.  She rebrands, brings in a partner and Staff Shop is now staffing events across North America and even the Caribbean. Her business is guided by purpose and all is promising until COVID-19 cancels every event. 
 
Listen to how Jennifer responds by pivoting her business, earning the admiration and advice from Stephen Shaw who has produced for the Rolling Stones and Oprah Winfrey; Joe Jackman who has helped some of the worlds largest brands pivot and Kiruba Sankar, Global Leader, Global Procurement - Corporate Social Responsibility, RBC.
 
Small Business Matters series, presented by RBC.

A troubled start  (01:04)
Jennifer shares her story growing up in a troubled home. The chaos and trauma impacted her personally but by surrounding herself with the right people and the right resources, she managed to survive. Leaving home in northern Ontario at 18, Jennifer moves to Toronto, lands a job at MLSE and begins to rebuild her life.

From strength to strength  (03:51)
Two years later Jennifer connects with Geoff Bagg and joins his company, The Bagg Group. Her path to entrepreneurship and success begins when Jennifer is given an opportunity to start a hospitality and event division at The Bagg Group, eventually buying the division to start Staff Shop. She builds a successful business, staffing events across North America.

Making the pivot  (07:45)
Then COD-19 hits but Jennifer is not deterred. Although events are shut down, cutting off the lid blood of her business, she rapidly pivots to focus on staffing for essential services. Considering the future of Staff Shop, Jennifer has some fundamental questions she needs answered: how much does she pivot, how far, how fast and for how long?

The experts weigh in  (12:20)
Joe Jackman: “Be really good at not only selling your proposition but executing it and getting credit for what makes you different.” In order to grow her business, Stephen Shaw advises Jennifer to pinpoint growth industries and land a key client. Kiruba Sankar from RBC acknowledges Jennifer's certifications allows her access to opportunities, but those with the best method win

Tony’s closing thoughts  (25:51)
Tony believes clients will indeed pay a premium for Jennifers offer of full-time versus contract staff. Competing on price is a race to zero but competing with a premium offer is where you'll find a higher purpose, better employees and better clients.

Links and References

Jennifer Menard - https://www.linkedin.com/in/jennifer-menard-56276812/
Website - http://staffshop.ca
Facebook - https://www.facebook.com/StaffShop.ca/
Instagram - https://www.instagram.com/staffshop.ca/
LinkedIn - https://www.linkedin.com/company/staffshop/people/

Stephen Shaw, Principal, Round Room Live - https://www.linkedin.com/in/stephen-shaw-98170019/
Website - https://roundroomlive.com

Joe Jackman, Founder | CEO, Jackman - https://www.linkedin.com/in/joe-jackman/
https://www.linkedin.com/company/wearejackman/

Kiruba Sankar, Global Leader, Global Procurement - Corporate Social Responsibility, RBC
LinkedIn - https://www.linkedin.com/in/sankarkiruba/

Supplier Diversity - https://www.rbc.com/sourcing/supplier_diversity.html
RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html
 

Follow Tony Chapman

Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/
Instagram - https://www.instagram.com/chatterthatmatters/
Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575

Feel good Friday. Esie Mensah is my guest this week on Chatter that Matters. Her art, her attitude, her approach to life and her ability to tell stories are truly extraordinary. Esie's passion is dance, but she was often turned down because she was too black, even compared to other dancers of colour. She chose to become too good to turn down. This confidence and commitment to her capabilities led her to develop her own dance style - Afro-Fusion which caught the attention and then collaboration with artists like Drake, Rihanna and Arcade Fire, and major brands and art festivals.

Esie Mensah then went from collaboration to her own content creation and in doing so realized that she had an ability to not only move audiences but to move society.

Esie Mensah is an award-winning, multifaceted and extraordinary artist, and one who proves that ordinary can become extraordinary by following their dreams and passions.

A powerful and inspirational story.

Stephanie Lupinacci from RBC joins the show to talk about what they are doing to help emerging artists find the audience they deserve.To connect with Esie:

To chat with Tony:

To chat with Tony Chapman.

Web:    https://chatterthatmatters.ca

Twitter – @TonyChapman – https://twitter.com/tonychapman

Linkedin – https://www.linkedin.com/in/tonychapmanreactions/

Instagram – https://www.instagram.com/chatterthatmatters/

Youtube – https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

RBC - https://www.rbc.com

RBC Emerging Artists Project - https://www.rbc.com/community-social-impact/emerging-artists-project.html

RBCX Music - https://www.rbc.com/dms/enterprise/music/all14-all-or.html

Stephanie Lupinacci

Linked In - https://www.linkedin.com/in/stephanie-lupinacci-a1aa6a37/

Twitter - https://twitter.com/Steph_Lupinacci

Ever wondered what it was like to live at Paul McCartney's place, or the band dynamics within the members of Rolling Stones?  Find out in our exclusive Chatter That Matters episode where Prince Stash shares the 1960s counterculture and his time playing music and hanging out with members of the Beatles, The Rolling Stones, David Bowie, and many more.

A wonderful storyteller, Prince Stash, transports us to an era of radical change, creativity, and rebellion. His stories are not just memories but lessons in resilience, the pursuit of freedom, and the power of personal transformation.

Listeners will be drawn into a world where the boundaries between art, music, and culture collide and coincide. 

(And this is only Part One)

Joe O'Brien is a gifted entrepreneur.  His tourism operation, O'Brien Boat Tours, includes three boats, two restaurants, gift shops, and shuttle buses.  His base is St John's Newfoundland, and he captains his guests to the edge of the world where they get so close to a whale that they can smell its breath. Giant icebergs, a wild bird sanctuary, mixed in with the songs and spirit of Newfoundland and Labrador.  Joe shares his story of growing up in a fishing village and having to reinvent when the Cod disappeared. Joe's philosophy on how to create experiences for his guests and employees that last a lifetime is a masterclass for the service economy.
 
This economic storm could capsize his business.  Joe needs our help. We ask Ujwal Arkalgud, a cultural anthropologist, Alex Blum a talented tourism marketer, and Kellie Sauriol from RBC, who considers small business operators as heroes for their advice.
 
They not only lift his spirit; they will lift his boats back into the water. Great insights for anyone building a career or brand in the tourism, hospitality, retail, and services space.
 
Small Business Matters series, presented by RBC.

Pivoting from Cod fishing to Whale watching (01:16)
Joe O'Brien grows up in a fishing village 30 minutes from St John's Newfoundland, it is the only business his family knows, but in the 1980s, overfishing has ruined their livelihood. Joe considers a significant pivot when he looks at eco-tourism. But few are convinced. Thankfully Joe ignores the sceptic's and starts a boat tour business. He wants to take tourists to 'the edge of the universe, where whales, puffins, and icebergs.

Joe learns the secret of the worlds great tourism operators (05:38)
Joe realizes that he isn't in the tour boat business, he is in the business of creating memories that last a lifetime. To do so, he must master the local geography, weave in the unique culture of Newfoundland and Labrador, win over local businesses, and then hire and train employees that can do more than punch tickets; they must make every trip feel like the first and best.

Joe builds a 5-star tour operator, wins countless awards, and puts smiles on the faces of thousands of customers while changing the work ethic of hundreds of employees. Joe now has three vessels, two gift shops, and restaurants, and shuttle buses. Instagram and Facebook are the perfect channels for guests to share coming so close to a whale, that they can smell its breath.

Joe’s boats are landlocked and his business might go underwater (10:18)
Joe can have one of the most highly rated eco-tourism businesses in Canada, but COVID-19 and human isolation capsize his dream. Joe draws deep into his past when he pivoted from fishing to touring but is resilience enough? Joe knows he is not alone and always optimistic, he believes that we can work together and to start "…pulling on the rope together to make it go in the right direction."

But he needs help - so we find him that help.

The experts lift Joe’s spirit (13:32)
Ujwal Arkalgud, CEO of Motivbase is a brilliant cultural anthropologist who surprises Joe O'Brien with his thorough understanding of consumer behaviour, and why he knows Joe is well-positioned for the future if he can ride out the storm.

Alexandra Blum, Founder of Silver Lining Marketing, one of Canada's top brand strategists and marketers in the tourism sector, gives Joe a playbook for engineering a post-COVID-19 comeback.

Kellie Sauriol, from RBC, adds icing to Joe O'Brien's cake by stating that small business owners are her hero's and that his history stands tall.

Tony wants to bottle Joe’s resilience for all of Canada to consume (23:50)
Some make things happen, while others watch and wonder what happens. Joe, you are and have always been someone to make things happen. Your resilience, entrepreneurial spirit, generosity, and constant pursuit to serve, and to create extraordinary experiences is something I wish we could bottle, and every Canadian could drink.

Links and References

Website - https://www.obriensboattours.com
Instagram - https://www.instagram.com/obrienstours/
Facebook - https://www.facebook.com/obrienswhalebirdtours
Twitter - https://twitter.com/obrienstours
Youtube - https://www.youtube.com/user/obrienswhalebirdtour

Newfoundland Labrador Tourism - https://www.newfoundlandlabrador.com

Ujwal Arkalgud - https://www.linkedin.com/in/interpretivist/
Website - https://www.motivbase.com

Alexandra Blum - https://www.linkedin.com/in/alexandra-blum-a0bba8149/
Website - https://www.silverliningmarketing.ca

Kellie Sauriol - https://www.linkedin.com/in/kellie-sauriol-3a86a9158/

RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Follow Tony Chapman

Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

What does Boston Bib Lettuce, and a fixed price all you can eat buffet have to do with our upcoming elections?

In this episode of Chatter that Matters, Tony looks at each parties campaign slogan and platform by comparing it to a buffet line, with endless promises, but many without substance. He challenges the Liberal parties slogan #ChooseForward and whether it is any different than the Conservatives #GetAhead. He calls them both Boston Bib Lettuce that lack differentiation, plate appeal or bite. He looks at each #JustinTrudeau, #AndrewScheer etc, persona.

Tony then goes on a rant to describe how each party hopes to entice you but why this years food fight will shift from mass media to social media. He encourages us all to think about three things before voting, and to put collective ahead of self interests. Its the type of fresh thinking you get when someone isn’t tethered to the purse strings of any party.

Lisa Taylor leads a team of a hundred people when she uncovers an insight that would change her course in life, and possibly the future of the Canadian economy. Many people were satisfied at work, but not fulfilled. Even successful people in their mid-career strides described their situation as "hanging in and hanging on".

Lisa left the security of a great job to launch Challenge Factory, a research-based, process-driven consultancy. Their mission is to help companies create productive cultures where people work with a higher purpose.

She moves from the uncertainty of a startup to the complexities of leading a growing business, only to have today's economic uncertainty, turn her business upside down.

Calling upon our experts to help her navigate through these times, they come back with insights on branding, positioning, and building a more robust social presence that she, and you can apply, to grow any brand or business.

Small Business Matters series, presented by RBC.

Lisa uncovers an intriguing insight (01:56)
While managing a team over a hundred professionals at Hewlett Packard, Lisa uncovers an insight that would form the foundation of her business, Challenge Factory. Many in her team, although successful, weren’t satisfied. They were stuck. They loved what they did, but they were no longer challenged.

Making the leap (04:42)
A conversation with her father inspires Lisa to pursue her dream. Six years in the making and many conversations with her most respected and admired friends and colleagues, Lisa’s new venture begins to take shape, eventually leaving the security of a corporate job to launch Challenge Factory.

A square peg in a round hole (08:06)
Founded on the discipline of career development, Lisa establishes a unique positioning for her business. Landing some significant clients, the business grows as does her presence in the industry - publishing a book (The Talent Revolution) and establishing herself as a thought leader on the future of work. Then COVID-19 strikes.

The experts share their advice (15:35)
Beverley Hammond (Broken Heart Love Affair), suggests Lisa narrows her focus and considers renaming her company; Kelly Peters (BEworks) encourages Lisa to convey to her clients the kind results they can expect. Finally, Caroline Paxton @RBC recommends focussing on only 2-3 social media channels for her marketing and Lori Darlington @RBC, advises Lisa to apply a scenario planning method to her business.

Tony’s final thoughts (25:34)
There is no doubt Lisa is guided by a compelling higher purpose - hanging on and hanging in. “The more the world looks to Lisa for leadership on the future work, the more they'll look to the services you offer.” And finally, Lisa should consider the rebranding advice from Beverley to sharpen her positioning, making her services “…easy to buy.”

Links and References

Lisa Taylor - https://www.linkedin.com/in/authorlisataylor/
Website - www.challengefactory.ca
Linkedin - https://www.linkedin.com/company/581098
Twitter - https://twitter.com/Challengfactory

Beverley Hammond - https://www.linkedin.com/in/beverley-hammond-822a362/
Broken Heart Love Affair - http://www.brokenheartloveaffair.com

Kelly Peters - https://www.linkedin.com/in/ikellypeters/
BeWorks - https://beworks.com
Dan Ariely - http://danariely.com https://twitter.com/danariely

Caroline Paxton - https://www.linkedin.com/in/carolinedpaxton/
Lori Darlington - https://www.linkedin.com/in/lori-darlington/

Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html
RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html

Follow Tony Chapman
Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

Paul Hemburrow and his partner find the capital to purchase a profitable business that rents TV sets to patients in hospitals. The partners rebrand as HealthHubSolutions.ca and reinvent the entire company by turning the TV into a digital hub, offering a suite of tools for the patient that gives them access, connectivity, and control while making it easier for the hospital to provide better care.

Paul spends over a year trying to convince hospitals they can be more than just renters of boxes, and finally has the client breakthrough needed to validate their offering. 

 COVID-19 arrives, and any hope of selling the future is put on hold, as everyone in healthcare is consumed by surviving the day. HealthHub knows that putting the future of healthcare in the patient's hands is a win for everyone, but they are running out of time and money. We step in with expert advice.

Small Business Matters series, presented by RBC.

New partners, a new business  (02:12)
Pauls’ attempts to pivot the existing business, fails. Seeking a new partner and an investment firm with an appreciation for his vision, the first step is taken to putting patients at the centre of healthcare - HeatlhHub solutions is born.

Shifting gears  (04:37)
With the purchase of Hospitality Network under their belt, the team reorganizes and repositions a legacy business to move beyond renting TV’s to one that uses digital technologies to create a compelling patient experience. However, the road to success is long and hard-fought.

Breaking out  (08:07)
After a tough year of selling, HealthHub Solutions wins an innovative procurement RFP with Southlake Regional Healthcare Centre (https://southlake.ca). A corner is turned, establishing their solution as a reference point in the industry.


COVID-19 hits, now what?  (10:33)
Managing cashflow, navigation the federal government support programs and the uncertainty of when this will all end weighs heavy on the business. However, “…managing the whole isolation component has quickly emerged as our new trend.” 

The experts weigh in (14:46)
“We really are all in this together.” Laura Davy & Sid Paquette @RMB, encourages businesses to tell their story, be forthright and avoid any surprises. Strategy expert, David Kincaid, confirms Pauls’ value proposition and Dr. Trung Ngo suggests mastering the basics, enabling Paul to navigate future challenges to increase his chances of success.

Tony’s final thoughts (24:17)
Focussing on the narrative, understanding who you are and why you matter. By continuing to enable patients to connect, you can bring them certainty and control. “Nobody wants to walk into a hospital. Nobody wants to stay there. But if you can bring them connectivity, you can bring them certainty and control.”

Links and References

Paul Hemburrow - https://www.linkedin.com/in/paul-hemburrow-4aa11932/
Health Hub Solutions - https://healthhubsolutions.ca/myhealthhub/

Trung Ngo - https://www.linkedin.com/in/trung-ngo-244a2530/
Novah Health - http://www.novahhealthcare.ca

David Kincaid - https://www.linkedin.com/in/david-kincaid-125b851/
Level5 Strategy - www.level5strategy.com

Laura Davy - https://ca.linkedin.com/in/laura-davy-cpa-ca-b015401
Sid Paquette - https://www.linkedin.com/in/sidpaquette/
RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html

Follow Tony Chapman

Website - https://tonychapmanreactions.com
Twitter - https://twitter.com/TonyChapman
Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

‘I went to them and said I am not a number. I am a human being. Just one week before and I was in Syria and I had dreams.’

Tareq Hadhad is a Syrian refugee who is passionate about his family’s chocolate business, and about creating jobs in communities across Nova Scotia and Canada. He speaks with Tony Chapman about the benefits of accepting immigrants, personal resiliency, and entrepreneurship.

Tareq Hadhad's incredible journey is one of the most inspirational and powerful stories I have ever shared. From a charmed life in Damascus to overnight becoming a refugee of the Syrian Civil War, who spent three years trying to survive in a camp. Tareq and some of his family had an opportunity to move to Canada. A few years later, Tareq was named the fifth annual recipient of RBC Entrepreneur and one of RBC's Top 25 Immigrants, awards that celebrate newcomers who positively impact their communities. 

Tareq's story lifts your heart and your spirit while reminding us what we often take for granted, and that is our freedom. With freedom, we can dream and make our destiny a matter of choice, not chance.

To chat with Tareq Hadhad

To book Tareq as a speaker:

https://www.voxagency.ca/tareq-hadhad

Web: www.Tareqhahad.com

Twitter: @TareqHadhad

Cybercrime is a $6 trillion dollar industry, bigger than all other crime combined. Data breaches are happening every day.  Data is the new oil, and it's mined to shape how you think, feel and behave. Can anything be done?

Two world-renowned thought leaders Dr. Ann Cavoukian and Adam Evans give you a tour of cyberspace and then offer you actionable and exceptional strategies you can do to create a moat, and stronger walls to protect your privacy, data and assets.

Sheena Russell is the co-founder of Made with Local, and her story will inspire anyone who wants to be their own boss, and act on their beliefs and values.
 Made with Local sources local ingredients and then works with social enterprises to employ people who have barriers to the mainstream workforce. When COVID hits, the government orders this 'high risk' segment of the population into isolation, leaving Sheena with a ton of orders to fill and no one there to help her. Sheena makes a trademark entrepreneurial move - she jumps in with her family to bake, make and ship products, and fast-tracks a new product that is perfect for these times. 
If that isn't enough to earn your admiration, Sheena is also a Certified B Corp, to reflect a new kind of business that balances purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. Sheena is part of a community of leaders, driving a global movement of people using business as a force for good. 

Sheena's challenge is to have her brands compete for attention in some of the world's most competitive food markets. To help her with her quest we invite Andrew Black, CEO of Brand Project, a venture capital firm, Bobby Sahni, from Ethnicity Matters to advise her on tapping into the multicultural market. Kellie Sauriol, from RBC, talks about how to ensure her growth ambitions are supported.

Presented by RBC.

Humble beginnings  (01:24)
After graduating from Dalhousie University, Sheena joins the City of Halifax teaching businesses how to recycle but needs a more creative outlet. In 2012, spotting an opportunity to produce healthy and tasty snacks, Sheena starts Made with Local. She starts selling her snacks at local farmers markets on the East Coast, building a strong following and in 2016 enters Sobeys Atlantic with her real food bars.

Local ingredients, local partnerships  (04:59)
Using local ingredients is not enough, Sheena partners with a Nova Scotian social enterprise, the Flower Cart Group, using them to help make her products. With incredible support from SheEO mentors Made with Local expands further. Now with a presence in Sobeys Ontario, a private label partnership with FarmBoy and opportunities to expand their partnership with Loblaws, Sheena’s grassroots approach has paid off. To boot, Made With Local achieves a B-Corp certification.

Down, but not out  (10:30)
COVID-19 strikes! “Well, it hit us like a ton of bricks.” With their production capacity completely shut down, and a large order pending, Sheena had to make alternate plans. It was all hands on deck, Sheena, her husband, and her director of sales roll up their sleeves and baked and packed. As if that was not enough, they were in the process of launching a new product.

Expert advice  (14:10)
Andrew Black, Founder Managing Partner, Brand Project recommend Sheena continue to persevere in retail and do more sampling once COVID-19 allows her to do so. Bobby Sahni, Partner & Co-Founder, Ethnicity Matters, points out that: when catering to different ethnic communities dietary requirements, they are not all are homogeneous. Kellie Sauriol, Regional Vice President, Business Financial Services, RBC suggests focussing on working capital and cash flow constraints and using a forecast to do so.

Capitalism has a conscience - Tony’s closing thoughts  (22:47)
Sheena has proven that profit and purpose can go hand in hand. Sourcing local ingredients and partnering with social enterprise, not as charity, but as a fundamental part the business and culture. And inspire of growing the business in one on the most competitive provinces, Ontario, remained true to her values, values that matter to all of us.

Links and References

Sheena Russell, Founder, Made with Local
LinkedIn - https://www.linkedin.com/in/sheena-russell-0459b728/
Website - https://www.madewithlocal.com
Twitter - https://twitter.com/madewithlocal @madewithlocal
Facebook - https://www.facebook.com/madewithlocal @madewithlocal
Instagram - https://www.instagram.com/madewithlocal/ @madewithlocal

SheEO - https://sheeo.world
Sobeys - https://corporate.sobeys.com
Farm Boy - https://www.farmboy.ca
B Corporation - https://bcorporation.net
The Flower Cart Group - https://flowercart.ca
Loblaws - https://www.loblaws.ca/about

Andrew Black, Founder Managing Partner, Brand Project
LinkedIn - https://www.linkedin.com/in/andrew-black-2b3764/
Website - www.brandproject.com

Bobby Sahni, Partner & Co-Founder, Ethnicity Matters
LinkedIn - https://www.linkedin.com/in/bobbysahni/
Website - https://ethnicitymatters.com

Kellie Sauriol, Regional Vice President, Business Financial Services, RBC
LinkedIn - https://www.linkedin.com/in/kellie-sauriol-3a86a9158/
 
RBC Business page – https://www.rbcroyalbank.com/business/index.html
RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html
To get specialized support for your business, visit https://www.rbcroyalbank.com/business/advice/industry-expertise.html
Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html
 

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