CanadianSME Small Business Podcast (SK Uddin)

Many believe trust is an ambiguous feeling, an intangible benefit, a vague attribute earned by leaders with long histories. It’s not.  Trust is a leadership imperative. Worldwide, the pandemic has changed how we live, how we learn and how we work. It’s been the ultimate level setter. Says Natalie Doyle Oldfield, author of The Power of Trust: How Top Companies Build, Manage and Protect It, and founder of Success Through Trust.

Natalie has been recognized five times as one of the World's Top Thought Leaders in Trust by Trust Across America and was recently awarded a Lifetime Achievement Award.  She has written articles for Forbes, Hospitality Upgrade, and Medium and published academic peer-reviewed articles.  Her book, The Power of Trust: How Top Companies Build, Manage and Protect is included in the curriculum in business programs including Dalhousie University Rowe School of Management and at Queens University Smith School of Business.

In this podcast, Natalie shared some highlights of her most recent ‘Blueprint for 2021: Business Outlook’ report that identifies key business priorities that will help privately held and family-run businesses succeed in 2021, she also shared some strategies that female business owners can implement today to transform the customer experience in a virtual world.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Justin Dixon, Senior Vice President and Chief Revenue Officer at Hub Technology Group. Justin’s career, marked by a trajectory from grassroots roles to executive leadership, is a testament to strategic foresight and adaptive leadership in the tech-driven business world. Under his guidance, Hub Technology Group has navigated and thrived through the challenges of modern business landscapes with agility and precision.

Key Highlights:

• Justin shared his journey in leadership, highlighting how his style has evolved over the years to meet the demands of a rapidly changing industry.
• The role of mentors in Justin’s career was explored, shedding light on the invaluable lessons he learned from his mentors.
• Justin discussed the profound impact of technological advancements on his industry and how Hub Technology Group has adapted to stay at the forefront of innovation.
• Justin outlined both short-term and long-term goals for Hub Technology Group, emphasizing how these goals align with broader industry trends.
• The discussion also touched on Justin’s approach to maintaining a healthy work-life balance, including the hobbies and activities that help him unwind.

We would like to extend our sincere thanks to Justin Dixon for sharing his profound insights and experiences with us. His journey and leadership at Hub Technology Group offer invaluable lessons for anyone navigating the evolving landscape of technology and business.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Google: https://www.google.ca/

Don't forget to subscribe to CanadianSME Small Business Magazine at 

www.canadiansme.ca

  for more insightful episodes that empower your entrepreneurial spirit.

Welcome to the CanadianSME Small Business Podcast! In today’s episode, we’re thrilled to welcome Ashalee Mohamed, a seasoned business leader dedicated to driving small business success across Canada. With over 18 years of expertise across PR, media, legal, and travel sectors, Ashalee now serves as the Head of Sales & Go-To-Market at Xero Canada. Leading the Canadian go-to-market team, she’s focused on accelerating growth and operational excellence, all while supporting small businesses nationwide.

Key Highlights:

• Xero’s Beautiful Business Fund: Discover this impactful initiative that empowers Canadian small businesses with vital funding, resources, and support to fuel their growth.
• Canadian Winners’ Success Stories: Learn about the inspiring success stories of Canadian businesses that have benefited from the Fund.
• The Application Journey: Ashalee shares valuable insights into the application process and how entrepreneurs can make the most of this opportunity.
• Financial Literacy for Entrepreneurs: Ashalee discusses the importance of financial literacy, a key factor in sustainable growth and success for Canadian small businesses.

Thank you, Ashalee, for your valuable insights and for championing Canadian smal

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Google: https://www.google.ca/

For more expert insights, subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca. Join us next time as we bring more valuable strategies to help your business grow.

Studies show that 29% of businesses that face a data breach end up losing revenue. Of those that lost revenue, 38% experienced a loss of 20% or more. A non-functional website, for example, may cause potential customers to explore other options. But any IT system downtime can lead to work disruptions.

We recently got a chance to chat with Charlie Regan, CEO of Nerds On Site. Charlie has made the company one of Canada’s highest IT solutions companies, with his expertise,  dedication, and years of experience in the tech industry. Understanding that the technology industry is evolving at an increasingly fast rate, Charlie brings an innovative approach with his team to ensure that clients are getting the best IT solutions in the market.

In this podcast, Charlie talks about the best solutions for entrepreneurs when it comes to protecting their data and confidential information, who is really at risk of cyber attacks and what impact can cyber breaches have on the success of a company?

Learn more about how Nerds On Site specializes in providing cost-effective, leading-edge solutions to Small and Medium-sized Enterprise (SME), serving as the complete SME IT solution specialists.

Welcome to the CanadianSME Small Business Podcast! In a world where digital threats are becoming more sophisticated, understanding cybersecurity is more critical than ever for businesses of all sizes.

Today, we’re joined by Greg Young, Vice President of Cybersecurity at Trend Micro. With an impressive career spanning over 35 years, Greg’s expertise includes enterprise security, network protection, and safeguarding data integrity. Having served as a research vice president at Gartner, Greg has guided countless organizations on best practices for secure business operations. His extensive experience as a CISO, security architect, and military intelligence officer brings unparalleled insights into the evolving cybersecurity landscape.

This episode highlights:

• The Evolving Threat Landscape: Greg sheds light on the most pressing cybersecurity threats facing businesses today and how to address them effectively.
• Best Practices for Small Businesses: Practical advice for building a strong cybersecurity foundation, even with limited resources.
• Trends in Cybersecurity Technology: A deep dive into the innovations and tools reshaping the field of cybersecurity.
• Leadership and Cybersecurity: How Greg’s leadership journey informs his approach to securing digital assets and fostering a culture of security awareness.

Join us for an enlightening conversation as we explore actionable strategies to help small businesses navigate the complexities of cybersecurity and protect their digital assets in the face of ever-evolving threats.

Special thanks to our partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca. Join us next time as we continue bringing valuable strategies to help your business grow.

Hello everyone, this is Sheliza from CanadianSMe Small Business Magazine, please join me in welcoming Miki Velemirovich, president of Cargo.

Today we are discussing how big brands can get connected to small businesses during these challenging times and help them in their journey of surviving, reviving and thriving.

Miki Velemirovich is the President of Cargo, a full-service marketing and advertising agency that specializes in helping big brands market to small businesses. Cargo is an expert in the Business to Small Business space coining the term B2SB Marketing®. Prior to joining Cargo, Miki spent 20 years with big brands like IBM and Mercedes-Benz, in a variety of sales and marketing roles so he knows how to build strategies that drive results and move the needle. And this same experience enables him to understand the pain points of big brands trying to market to small businesses: while leading marketing for the commercial vehicle division of Mercedes-Benz, he spent countless hours understanding the motivations, behaviours and the drivers of small business owners in order to reach them more successfully. Now, his quest persists – to continue to build the Business to Small Business Expertise and help big brands be more successful in reaching this highly emotional target.

 

Welcome to the CanadianSME Small Business Podcast, your source for actionable insights tailored to Canadian entrepreneurs. I’m your host  Maheen, and in this episode, we’re diving into the art of revenue enablement—a key driver of growth for small and medium-sized enterprises.

Did you know that 57% of salespeople consistently miss their annual quotas? For small businesses, this challenge can significantly impact growth and profitability. Addressing these gaps is critical to building high-performing sales teams.

Joining us today is Peter Meyers, founder of Portage, a company revolutionizing revenue enablement for scale-up B2B firms. Peter’s unique approach combines agile sprints, personalized coaching, and comprehensive strategies that integrate sales and customer success.

Key Highlights:

1. Setting Clear Targets for Growth
   • Why defining specific, measurable goals is critical for scaling a business.
   • How aligning targets with broader business objectives fosters accountability and focus.
2. The Role of Coaching
   • How dedicated coaching transforms team performance.
   • Real-world examples of coaching success stories, emphasizing accountability and skill-building.
3. Equipping Teams for Success
   • Core fundamentals every sales team needs: effective tools, clear processes, and training.
   • How to prioritize investments for maximum ROI.
4. Harnessing AI and Automation
   • AI tools and automation strategies for small businesses to streamline sales workflows.
   • How technology bridges gaps in productivity and enhances decision-making.
5. Success Stories in Revenue Enablement
   • Inspiring case studies of businesses that overcame challenges and achieved remarkable growth through focused revenue enablement strategies.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

During an interview in 1995, Steve Jobs stated, "There's just a tremendous amount of craftsmanship in between a brilliant idea and a wonderful product." This helps to explain why every person under the umbrella of digital marketing is experiencing such a great deal of pressure to provide high-quality content. Well, This episode explores the logical standpoints in the field of content creation by, Ginni Saraswati, the Founder of Ginni media. Ginni discusses the importance of standing out from the crowd and providing the material that is worthy of attracting the attention of your target audience. In addition to this, she discusses the gravity of trust as a component in the development of a devoted community. The discussion revolves around concepts such as discipline, commitment, and patience, as well as their interconnectedness and the ways in which they are of utmost significance throughout the course of this entrepreneurial endeavor.

In this vital episode of the CanadianSME Small Business Podcast, we delve into a pressing issue that affects newcomers to Canada - the alarming experience of being targeted for financial scams. Recent findings by Interac Corp highlight that over half of the newcomer respondents have encountered fraud, feeling more susceptible to money scams than the general population. However, there's a beacon of hope, as many are eager to learn how to defend themselves against such deceptions.

Joined us to explore this critical topic is Rachel Jolicoeur, Director of Fraud Mitigation and Strategy at Interac Corp. We'll discuss the disturbing trends revealed by the survey, common tactics used by scammers, and the significant impact of these scams on newcomers' financial confidence and mental health. Additionally, Rachel will introduce the "Mindfulness & Money for Newcomers and International Students" program, a collaborative effort between Interac and Conscious Economics aimed at empowering newcomers with essential financial literacy and fraud prevention skills.

Key Highlights:

• Overview of the Interac Corp survey and the extent to which newcomers are targeted.
• Understanding the methods scammers use and why newcomers are particularly at risk.
• Practical steps and strategies for newcomers to improve their knowledge and defense against financial scams.
• Exploring how scams affect newcomers' financial confidence and mental health, and potential solutions.
• Details about this initiative, its goals, and how it aims to equip newcomers with vital knowledge and skills.
• How entrepreneurs and small business owners can help newcomers navigate financial challenges and protect them from scams.

We extend our heartfelt gratitude to Rachel Jolicoeur for sharing her expertise on this crucial issue. Her insights and advice on combating financial fraud for newcomers are invaluable.

We also want to thank our podcast partners for their continued support. Our sincere appreciation goes to RBC, UPS, and Xero for their partnership and contributions.

If you found this episode informative, please subscribe at https://canadiansme.ca/subscription/,  rate us, and leave a review. Your feedback is crucial for our improvement and in helping us reach a broader audience. Stay vigilant against financial scams, and remember to explore resources like "Mindfulness & Money for Newcomers and International Students" to stay informed and protected. 

In this compelling episode of the CanadianSME Small Business Podcast, we were honored to host Jason Falovo, Vice President and General Manager at Cradlepoint Canada. Jason brings over two decades of rich experience in the technology sector, with a focus on enterprise software, networking, and notably, the transformative power of 5G wireless strategies, IoT smart devices, and cybersecurity. His tenure at Cradlepoint, a part of Ericsson, has been marked by guiding Canadian organizations through their digital transformation, highlighting the potential of 5G and IoT technologies to revolutionize business operations.

Key Highlights:

• Jason discusses the impact of 5G wireless networking on small businesses, emphasizing the technology's role in driving innovation and connectivity.
• Insights into how IoT smart devices and AI are reshaping business operations, offering strategies for SMEs to integrate these technologies.
• Jason highlights pressing cybersecurity threats for SMEs and offers strategies for protecting digital assets, with a focus on ransomware defense.
• The importance of strategic wireless technology implementation to foster business growth and the common pitfalls SMEs should avoid.
• Jason shares emerging technologies that SMEs should watch out for and advice on staying agile in the rapidly evolving tech landscape.

We extend our deepest gratitude to Jason Falovo for sharing his invaluable insights on leveraging wireless networking, IoT, AI, and robust cybersecurity measures to navigate the digital transformation landscape. His expertise provides a crucial roadmap for SMEs aiming to innovate, grow, and secure their operations in today's technology-driven era.

A heartfelt thank you to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support in bringing these critical conversations to the Canadian small business community.

Stay tuned to CanadianSME Small Business Magazine at www.canadiansme.ca  for more enlightening discussions, expert advice, and the latest updates to support your entrepreneurial journey.

The importance of customer experience cannot be overstated. It is the single most important factor in retaining clients, and these days people are much more likely to leave if they have a bad first impression of your business or product
A well-run company will always provide outstanding CX because it creates an environment where customers feel valued which resonates back through all levels as employees know their worth too!

I am joined by Marcelo Souhami, VP of sales, for SAP Customer Experience in Canada. Who is so passionate about Customer Experience. Strong technical background facilitating the establishment of trust and buy-in with business development and sales initiatives that require engineering-level understanding and superior presentation skills. Sought after to facilitate client presentations for other business groups.

In this podcast, Marcelo discussed the biggest issues/pivots SMEs are realizing for successful CX and what CX technology investments are seeing SMEs considering. He also shared his advice to SMEs planning for 2022.

Recently, the Canadian Black Chamber of Commerce (CBCC) released Building Black Businesses in Canada, a rare study examining the needs of, and opportunities to support, Black entrepreneurs. The report, supported by the Business Development Bank of Canada (BDC), provides a qualitative look at Black business owners across Canada and identifies a number of personas that bring their needs and characteristics to light.

We recently had the chance to chat with Christelle Francois. Christelle is a bilingual executive leader and businesswoman who has the pulse on the leaders of entrepreneurship, innovation and advocacy. She was recently appointed as the President of the Canadian Black Chamber of Commerce. Christelle possesses extensive experience as a Strategy Consultant where she specialized in developing revenue models and implementing growth metric systems for various organizations.

In this podcast she shared some of the most pressing needs faced by Black business owners, and initiatives that the Canadian Black Chamber of Commerce has put in place to help small businesses during these challenging times. 

Welcome to the CanadianSME Small Business Podcast! Today, we’re focusing on how small businesses can boost trust, resilience, and growth through strategic security and compliance practices. Joining us is Sanjay Chadha, Founder of SAV Associates Professional Corporation, who brings over 20 years of experience in cybersecurity, risk management, and auditing for organizations of all sizes. Sanjay’s expertise in creating robust, compliant business frameworks makes him the perfect guide for navigating today’s complex security landscape.

Key Highlights:

• Security Compliance Essentials: Learn about critical regulations, including GDPR, PIPEDA, and Bill C-27, and how small businesses can meet these compliance standards.
• Risk Management Strategies: Sanjay shares insights on risk assessment, mitigation techniques, and how to prepare for evolving cyber threats.
• Building Trust through Transparency: How open communication about security practices can enhance customer trust and loyalty.
• Future of Security in Small Business: Emerging trends in cybersecurity that every small business owner should know to stay resilient and competitive.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation

In this episode of the CanadianSME Small Business Podcast, we explore the rapidly evolving landscape of digital marketing with David Green, founder of Devslove Digital. Based in Toronto, David’s agency specializes in crafting high-performance marketing funnels for lead-generation advertisers, leveraging tools like LinkedIn Ads, Google Ads, email marketing, and conversion rate optimization.

David shares his expertise on how small businesses can navigate the future of digital marketing, from integrating AI into paid ads to optimizing conversion rates for measurable growth.

Key Highlights:

• AI and Paid Ads: How AI is revolutionizing lead generation and reshaping the dominance of platforms like Google.
• LinkedIn Ads for B2B: Effective strategies for B2B lead generation and common pitfalls to avoid.
• 2025 Marketing Plans: Key components for building a forward-thinking marketing strategy and aligning goals with emerging trends.
• Conversion Rate Optimization (CRO): Actionable tips to enhance CRO efforts and drive long-term success for small businesses.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Step into our newest episode as we host the remarkable Agapi Gessesse. Serving as the Executive Director of Toronto's CEE Centre for Young Black Professionals, Agapi stands as a beacon of change and empowerment.

 

Episode Highlights:

- Delving into the heart and vision of the CEE Centre for Young Black Professionals.

- An insight into the unmatched support and opportunities the CEE Centre provides for Toronto's Black youth.

- Unpacking the driving forces and impacts of the "Black Youth Can" and "Who I Really Am" campaigns.

- An intimate glance at Agapi Gessesse's journey, emphasizing her unwavering commitment and the pivotal changes she champions.

- - - - -

Our profound thanks to Agapi for her generous insights. A shoutout to our cherished partners: RBC for bolstering small businesses, UPS for broadening business horizons, and Xero for decluttering entrepreneurial finance. We call upon our listeners to resonate with and champion the endeavors of the CEE Centre, playing their part in catalyzing positive community transformation.

In this enlightening episode of the CanadianSME Small Business Podcast, we are honored to have The Honourable Soraya Martinez Ferrada, Member of Parliament for Hochelaga, shed light on the Government of Canada's initiative to support Indigenous tourism. Minister Martinez Ferrada, with her extensive background in community service and government, discusses the motivations, strategies, and expected outcomes of this vital initiative aimed at promoting and preserving Indigenous culture and heritage. Through a series of thoughtful questions, we delve into how this initiative not only aims to drive economic growth but also ensures environmental and cultural sustainability within Indigenous tourism. Join us as we explore the collaborative efforts between the government, Indigenous communities, and the private sector to make this initiative a success.

Key Highlight Points:

• Introduction to the Government of Canada's recent initiative supporting Indigenous tourism and its key motivations.
• Discussion on how the initiative aims to enhance and protect Indigenous culture and heritage through tourism.
• Insight into specific programs and measures designed to benefit Indigenous communities and businesses in tourism.
• Exploration of the initiative's approach to environmental and cultural sustainability within Indigenous tourism.
• Examples of successful collaborations between the government, Indigenous communities, and the private sector.
• Discussion on the expected outcomes of the initiative and how individuals, businesses, and communities can contribute.

A heartfelt thank you to The Honourable Soraya Martinez Ferrada for providing such comprehensive insights into the Government of Canada's efforts to nurture and grow Indigenous tourism. Her dedication to fostering economic growth and cultural enrichment through this initiative is truly commendable.

Listeners, we hope this episode has enriched your understanding of the importance and impact of supporting Indigenous tourism in Canada. Remember, each one of us can play a part in preserving and promoting the rich cultural heritage of Indigenous communities.

We also extend our thanks to our partners, exclusive Banking partner RBC, exclusive shipping partner UPS, and exclusive accounting software partner Xero, exclusive E-mail partner Constant Contact for their support in bringing these enriching discussions to our audience.

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more episodes that bring valuable insights from leaders like Minister Martinez Ferrada.

In this insightful episode of the CanadianSME Small Business Podcast, we welcome Jacob Fourie, the Marketing Director at Blink Digital Consulting. With over two decades of experience in business management and digital marketing, Jacob has led Blink Digital Consulting to thrive by implementing cutting-edge SEO strategies and innovative digital solutions. This episode dives into the evolution of digital marketing, the unique services offered by Blink Digital Consulting, and the impact of emerging trends and technologies on the industry.

Key Highlights:

• Jacob shares his vision for the future of digital marketing.
• Discussion on how Blink Digital Consulting is positioning itself for future trends.
• The importance of adapting to new digital marketing trends and technologies.
• How AI chatbots and review widgets enhance a company’s digital marketing strategy.
• Effective SEO strategies that have worked well for Blink Digital Consulting’s clients.

We would like to thank Jacob, for sharing valuable insights and strategies with us. We've explored the evolution of digital marketing, the unique services provided by Blink Digital Consulting, and the critical role of adapting to new trends and technologies. 

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

Entrepreneurial Resilience during challenging times

CanadianSME small business magazine had a chat with Danish Yusuf, an entrepreneur based out of Toronto. In this podcast, we discussed what motivated Dinesh to start his company Zensurance, where he draws his motivation and inspiration to continue to move forward, and how retailers can better protect their business during these challenging times.

Danish Yusuf is the Founder and CEO of Zensurance, a Toronto-based technology company revolutionizing the property and casualty insurance space. 

After completing his degree in Engineering at the University of Toronto, Danish went on to Harvard Business School, where he graduated in 2009. Before starting Zensurance, Danish was a leader in McKinsey & Company’s Digital Financial Services practice, focusing on both Insurance and Banking clients. During this time, he realized how underserved small business owners were by these larger insurers, and how often they were left as an afterthought as big business was prioritized.  

Danish founded Zensurance in 2016 to provide a unique, modern and affordable solution to small businesses and help bring the latest technology innovations to the industry. Zensurance works with leading Canadian companies to change the way small businesses manage all their insurance needs.

 

 

 

In Deloitte Canada’s latest Economic Outlook, Tight monetary policy to squeeze economic growth, Canada is forecast to experience a mild recession this year. Luckily, the recession is not expected to be as deep as anticipated last quarter, thanks to the continued resiliency of the labour market, which is supporting incomes.

Join us for our latest podcast episode featuring Trevin Stratton, National Economic Advisory Leader at Deloitte Canada, as he discusses the recent release of Deloitte Canada's economic outlook. In this episode, you will gain valuable insights into the challenges that the Canadian economy is facing and what it means for businesses and consumers alike. Trevin shares his expert opinion on how tight monetary policy, elevated uncertainty, and a downturn in the US are impacting the Canadian economy. Tune in now to stay informed!

In this latest episode of the Small Business Podcast, we dive deep into the pivotal realm of the digital landscape with a special guest, Meghan Graham. As the Manager of Marketing Communications and Digital at CIRA - The Canadian Internet Registration Authority, Meghan's expertise extends beyond just promoting the .CA domain. She's here to enlighten us on the importance of a robust online presence and how businesses can navigate the digital world with confidence and professionalism. 
 

Key Highlights: 

• Online Presence: The vital importance of businesses and individuals establishing an online presence beyond social media. 
• Brand Credibility: How having a dedicated website can boost a brand's professionalism compared to just social media profiles. 
• Online Identity: The role of a website as the central online identity and how social media can enhance its visibility. 
• Domain Significance: The impact of domain name and extension on branding and discoverability. 
• Choosing .CA: The advantages of Canadian entities opting for a .CA domain over other extensions. 
• Crafting Domain Names: Strategies and insights on creating a memorable and effective domain name, including potential challenges to be aware of. 

In this enlightening episode of the CanadianSME Small Business Podcast, we are joined by Wajdi Ghoussoub, the Interim Co-CEO at Plooto. With a diverse background in finance and operations, Wajdi has played a crucial role in Plooto's impressive 433% revenue growth from 2019 to 2022. His extensive experience includes roles at Middle East Venture Partners (MEVP), AlixPartners, and PwC. Wajdi shares his insights on the challenges faced by small businesses, scaling a fintech startup, bridging traditional and modern finance, and the potential of open banking in Canada.

Key Highlights:

• Wajdi discusses the unique challenges small businesses face in Canada.
• Experiences and lessons learned from scaling Plooto to Series B and beyond.
• The role of Plooto in bridging the gap between traditional banking and modern finance needs.
• Wajdi's views on the potential of an open banking framework in Canada.
• Valuable advice for Canadian entrepreneurs, particularly those in the technology sector.

Thank you, Wajdi, for sharing your valuable insights and experiences with us. We discussed the challenges small businesses face, the role of fintech in modern finance, and the potential impacts of open banking.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

Montreal innovator earns award for the breakthrough device to help women  suffering from pelvic organ prolapse

Negin Ashouri is on a mission to elevate women’s quality of life, one medical device at a time. Even the challenges of a global pandemic haven’t stopped the up-and-coming entrepreneur from advancing the first-of-its-kind technology that is enabling her to do just that. Ashouri is one of five winners of the Mitacs Entrepreneur Award who are being recognized for their efforts to turn their research into an innovative business that impacts the lives of Canadians.

I am joined by Negin Ashouri herself along with Jesse Vincent-Herscovici. He has been a member of the Mitacs Business Development team since 2009,  As Vice-President, he is responsible for strategy and leads a large national business development team.

In this podcast, Jesse shares how Mitacs help foster innovation in Canada and what are the upcoming trends in innovation that will change the way Canadian businesses operate, while Negin shared her inspiration and motivation behind the launch of FemTherapeutics and what she's hoping to accomplish through it

In the latest episode of the CanadianSME Small Business Podcast, we were honored to have Garry Thaniel, Senior Director and General Manager of eBay Canada, share his profound insights on e-commerce growth and innovation. With an illustrious career that spans over a decade in the retail and e-commerce sector, Garry's experiences have been pivotal in enhancing eBay Canada's support for small and medium-sized businesses (SMBs). From technological advancements to digital transformation strategies, Garry discusses eBay's role in empowering Canadian SMBs to thrive in the global digital marketplace, highlighting success stories, and offering actionable advice for businesses embarking on their e-commerce journey.

Key Highlights:

• Insights into how eBay Canada has tailored its platform to meet the unique needs of Canadian SMBs.
• Exploration of new tools and innovations introduced by eBay to help SMBs expand their reach and improve efficiency.
• The importance of incorporating marketplaces as sales channels and resources for SMBs starting their digital journey.
• Success stories from Canadian SMBs on eBay and the strategies that drove their success.
• Strategies and technologies that SMBs can utilize to enhance customer experience and stand out in the digital marketplace.

We extend our deepest gratitude to Garry Thaniel for enlightening us with his expertise and insights on leveraging e-commerce for business growth. This episode not only demystifies the digital marketplace for Canadian SMBs but also empowers them with strategies to harness the full potential of platforms like eBay.

Our appreciation goes out to our partners, including Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their support of the CanadianSME Small Business Podcast.

For those inspired to take their business to new heights in the e-commerce space, we encourage you to dive deeper into the strategies discussed today. Remember, the journey to digital success is continuous, and with the right approach, your business can achieve remarkable growth and innovation.

Subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more inspirational stories and valuable insights into the world of Canadian small business.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with James Cooper, a dedicated barrister and solicitor specializing in legal support for small businesses and self-represented litigants. With his law office based in the Toronto area, James brings a unique and creative approach to legal services, focusing on negotiating and mediating partnership disputes to help businesses manage their legal fees effectively. His commitment to providing flexible legal solutions underscores the importance of accessible legal aid for the growth and sustainability of small businesses.

Key Highlights:

• James discusses his inspiration for specializing in legal aid for small businesses and the rewarding aspects of working closely with these entities.
• An exploration of the typical causes behind the dissolution of business partnerships, emphasizing the importance of understanding and addressing these issues proactively.
• James shares effective mediation strategies that facilitate amicable settlements between disputing business partners, highlighting the value of preserving business relationships.
• Insight into assisting partners in parting ways amicably, with examples of positive outcomes achieved through strategic negotiation rather than litigation.
• The significance of fostering clear communication and understanding to prevent disputes and ensure a healthy partnership dynamic.

We extend our heartfelt gratitude to James Cooper for joining us and sharing his invaluable insights into navigating the complexities of business partnerships and legal disputes. His expertise is not only a lifeline for small business owners facing legal challenges but also a beacon guiding them towards effective conflict resolution and partnership management.

Special thanks to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support of the CanadianSME Small Business Podcast. Their contributions are essential in bringing these important conversations to you, our small business community.

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging content, expert advice, and the latest updates to help your business succeed. 

In 2010, Kirk co-founded Wave, and has since guided the company to 400,000 active small businesses registered, 260+ people on the Wave team, and over $100 million in funding raised from investors around the world. In 2019, he and wave were named Most Admired CEO and Most Admired Corporate Culture by Waterstone. Wave was acquired in June 2019 by H&R Block for over $537M – the 7th largest tech exit in Canada since 2001. Under Kirk, Wave has won numerous awards for leadership, culture, and innovation, including the Deloitte Fast 50, the KPMG Fintech 100, and Great Place to Work Canada. In addition, Kirk has served as advisor to the Next 36, and provides mentorship to young entrepreneurs and startup visionaries. Kirk shares insights and strategies on how small businesses can avoid common pitfalls when running a small business and finding support and solutions which allow them to focus on what they do best – growing their business.

Dive into a fresh episode of the CanadianSME Small Business Podcast, where our focus turns to revolutionizing legal processes for entrepreneurs. Our guest for this episode is Shane Murphy, CEO of Ownr, an innovative venture that’s simplifying the way businesses manage their legal needs. Shane brings nearly a decade of legal expertise and a passion for technology-driven solutions to the table, ready to shed light on making legal compliance accessible for all business owners.

Key Highlight Points:

• Shane discusses the motivation behind Ownr’s survey, delving into what spurred the initiative and the goals they aimed to achieve through this critical data collection about Canadian entrepreneurs.
• Despite cash flow concerns, a sense of rising optimism prevails among small business owners. Shane is poised to unpack the reasons behind this positivity and how businesses are creatively overcoming financial hurdles.
• With technology being a cornerstone for over two-thirds of small business owners, Shane explores its multifaceted role as a tool and an educational asset, transforming the entrepreneurial landscape.
• Addressing the trend of individuals launching businesses later in life, Shane speaks to the unique contributions and challenges that seasoned entrepreneurs introduce to the small business sector.
• Reflecting on the survey finding that many business owners lack formal education yet succeed, Shane touches on the implications for aspiring entrepreneurs and how they can navigate the industry with limited resources.
• In response to the survey insights, Shane offers sage advice for small business owners striving to excel, especially those grappling with cash flow and rising operational costs.

We’re grateful to Shane Murphy, CEO of Ownr, for his invaluable insights today. His expertise has shone a light on the pathways to simplifying legal hurdles for business owners across the spectrum.

A special thanks goes out to our partners – RBC, UPS, and Xero. Their unwavering support enables us to bring you these compelling conversations week after week.

For listeners who seek to stay informed with cutting-edge discussions like this, be sure to subscribe at https://canadiansme.ca/subscription/.  Here's to empowering your business journey with knowledge and strategies that matter.

Artificial Intelligence makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks:

 In today’s episode of the Small Business Podcast I had the privilege of speaking with Monish Gandhi the Founder and CEO of Gradient Ascent AI. We discussed all about how SME’s should be incorporating and investing AI into their businesses. 

When it comes to AI  it isn’t rocket science it’s data science, stay tuned to find out how your small business can consider changing it’s ways to incorporate AI today 

More than ever, companies today are tapping into the power of purpose — building social and environmental strategies into their core business to attract talent and achieve economic success.  

That, says Bill Novelli, author of GOOD BUSINESS: The Talk, Fight, Win Way to Change the World.

We recently got the chance to chat with Bill, the founder of global PR agency Porter Novelli, a leader at such organizations as CARE and AARP, and creator of the Business for Impact center at Georgetown University — who shared the hard-won insights he’s gained from his illustrious career, from finding your own purpose to building a purpose-driven organization.

In this podcast, Bill discussed why purpose is more critical than ever for today’s businesses and the evolution of the idea of “doing well by doing good,” and what it looks like today.

In this episode of the CanadianSME Small Business Podcast, we are thrilled to feature Cato Pastoll, the co-founder and CEO of Loop, a groundbreaking FinTech platform revolutionizing cross-border banking for businesses. With a rich background in financial product development and a personal connection to the entrepreneurial spirit through his family's business experiences, Cato offers deep insights into the financial challenges and opportunities that Canadian small and medium-sized businesses (SMBs) face today. This conversation explores Cato's entrepreneurial journey, Loop's mission to reduce international finance costs, the platform's approach to centralizing financial information, the creation of an "all-in-one" banking solution, and how Loop empowers Canadian enterprises to achieve global success.

Key Highlight Points:

• Cato shares his transition from observing his family's small business struggles to leading Loop, aiming to alleviate financial burdens for businesses.
• Insight into how Loop tackles the high costs associated with international finance, providing real-world benefits to its clients.
• The significance of Loop's centralized financial data management for businesses operating on a global scale.
• The challenges and breakthroughs in developing Loop as a comprehensive solution for international business banking needs.
• Loop's role in supporting Canadian businesses to not only compete but excel in international markets, with a look towards future innovations.

Our heartfelt appreciation goes to Cato Pastoll for sharing his journey and the innovative solutions Loop offers to the business world. Cato's dedication to easing the financial challenges of international business operations has set a new standard in the FinTech industry, offering Canadian businesses a powerful ally in their quest for global expansion.

This episode not only highlights the critical impact of financial technology on global business success but also serves as an inspiration for entrepreneurs everywhere to seek innovative solutions to overcome their challenges.

Special thanks to our partners, Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact for their support. 

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca   for more thought-provoking discussions and insights.

Simply Group provides innovative financing solutions for residential, commercial, and industrial projects throughout Canada. The company is one of Canada’s fastest-growing home energy solutions and consumer lending companies, committed to giving individuals and business owners peace of mind by finding the right financing solution for their renovation needs. Simply Group continues to have an extraordinary reputation and has been recognized for four straight years by the Great Place to Work® Institute Canada.

We recently got the chance to chat with Lawrence Krimker, CEO, Simply Group. Lawrence Krimker has become one of North America’s most accomplished business leaders. As he has managed to revolutionize the residential and commercial energy sector, successfully disrupting and transforming an industry that had grown complacent. Simply Group was born from Lawrence’s vision to change the way Canadians think about home comfort. Lawrence continues to push the company forward with a strong focus on innovation and an unwavering commitment to building mutually beneficial relationships with its dealer network, OEMs, and consumers. 

In this podcast, Lawrences discusses what sets Simply Group apart from other companies in the same industry and shares the main aspects that have contributed to the company’s growing success. In this interview, he also describes his entrepreneurship journey and how innovation played a role in it.

In this insightful episode, we were honoured to host Steven Vanloffeld, CEO of eSupply Canada and an active advocate for Indigenous rights. Steven's inspirational journey, defined by resilience and innovation, reflects his Anishinaabe heritage. Delve into his significant contributions to Ontario's child welfare system, and learn about his leadership at eSupply Canada, the only Canadian franchise devoted to Indigenous community ownership. Steven shares his vision, challenges, unique opportunities, and invaluable advice for entrepreneurs seeking meaningful ties with Indigenous communities. This enlightening discussion underscores the vital role of Indigenous history, culture, and entrepreneurship in shaping modern society. Get inspired by Steven's extraordinary journey as a leader and advocate for Indigenous communities in Canada.

Key highlights: 

• A Deep Dive into Steven's Background: Explore Steven Vanloffeld's unique background as a proud member of the Anishinaabe community, his cultural heritage, and how this has shaped his career and advocacy for Indigenous rights.
• The Influence of Diverse Professional Experiences: Learn how Steven's diverse professional journey, spanning marketing, economic development, and Indigenous governance, has cultivated his dynamic leadership style and shaped his unique approach to community engagement and business development.
• Impact on Child Welfare System: Discover Steven's transformative work in the Ontario child welfare system and the profound improvements he brought to the lives of countless Indigenous children, families, and communities.
• The eSupply Canada Story: Gain insights into Steven's role as CEO of eSupply Canada, the only franchise company in Canada focused on Indigenous community ownership. Learn about the unique opportunities and challenges he's faced, along with his vision for the company's future.
• Advice for Business Owners: Absorb Steven's invaluable advice for entrepreneurs and business owners on establishing meaningful, mutually beneficial relationships with Indigenous communities.
• Celebration of Indigenous Entrepreneurship: The podcast offers a profound understanding of the incredible strides being made in Indigenous entrepreneurship and the importance of acknowledging, respecting, and celebrating the diverse histories, cultures, and contributions of Indigenous communities.

Steven's entrepreneurial journey inspires us all and is a reminder of the power of passion, perseverance, and cultural heritage in shaping our world.

On behalf of CanadianSME and Indigenous SME magazine, we extend our sincerest gratitude to Steven for his time and insights. Our listeners continued support enables us to bring these important conversations to light.

Stay tuned for our next episode. Until then, let's continue to appreciate the richness of our diverse nation and remember the key message from this episode: meaningful progress stems from respect, understanding, and mutual cooperation. 

The modern distributed workforce paradigm demands a different type of technology that is flexible and fast to adapt.

We got the chance to sit and chat with Derek Froese, IT Consultant and President of Koala Technology Ltd., who has a passion for entrepreneurship, and has helped a number of people start businesses. Derek is excited to be working with federal grants to help digitize small businesses, analyzing businesses top-to-bottom to find the most effective places technology can improve their costs, revenues, efficiency, and empowerment to make informed decisions.

In this podcast, Derek discusses digital adoption and why it’s important for your business. How technology needs to change to adapt to the modern distributed workforce paradigm, and bootstrapping a new business with low-cost technology.

We recently got the chance to speak to Jim Filice who is the Vice President and Head of New Payments at Visa Canada. Responsible for market engagement in new payment and data flows such as real-time payments, global money movement, open banking, and others, Filice is the brains behind Visa Canada’s strategies. 

With over 20+ years of experience in the payments and fintech sector, Jim is passionate about helping improve the lives of many Canadians and their families living around the world. Based in Toronto, he is a key member of Visa’s Canadian Leadership Team and active with industry groups including FDX and DIACC bringing his extensive industry knowledge and deep experience in payments strategy and innovation.

In this podcast, Jim discusses Wave, an instant payment solution powered by Visa Direct. Highlighting some of the main features, Jim also gives us an insight into his new role as the Head of New Payments at Visa Canada and what are the new challenges, in his opinion.

Additionally, Jim highlights how Visa is a long-standing supporter of small businesses, providing a range of resources to SBs prior to the pandemic and continuing to do so. Visa encourages SBs to visit Visa’s Small Business Hub. It’s a localized online resource centre, providing tools, partner offers and information on how to start, run and grow digital-first small businesses. Also, Visa recently awarded ten, $10,000 CAD grants to Canadian women-owned small businesses as part of the first She’s Next Grant Program in partnership with IFundWomen. Building on the success of the first program, Visa Canada just announced the expansion of the She’s Next Grant Program. Ten additional women entrepreneurs in Canada will be awarded grants of $10,000 CAD each and receive business coaching for one year to support growing and expanding their business. Now until August 3, applications will be open to Canadian women entrepreneurs across all sectors at https://ifundwomen.com/visacanada.

Welcome to the CanadianSME Small Business Podcast! Marketing is the cornerstone of success for any small business, and as the digital landscape evolves, customized marketing solutions are essential for standing out and building lasting customer connections.

Today, we’re thrilled to host Erin Shea, Senior Director of North America Marketing at VistaPrint. Since joining VistaPrint in 2009, Erin has been a driving force in crafting innovative, full-funnel marketing strategies. Her leadership spans go-to-market initiatives and performance marketing across the United States and Canada, empowering small businesses to achieve their goals through personalized and effective marketing solutions.

This episode highlights:

• Tailored Marketing for Small Businesses: Erin delves into the importance of customization in today’s marketing landscape and how VistaPrint helps businesses bring their unique visions to life.
• Innovative Go-to-Market Strategies: Insights into the tactics and strategies that drive successful marketing campaigns for small businesses.
• Trends in Small Business Marketing: Exploring the evolving needs of small businesses and how marketers can stay ahead of the curve in an ever-changing environment.
• Erin’s Professional Journey: A closer look at Erin’s career at VistaPrint and her contributions to supporting small businesses across North America.

Join us as we explore how VistaPrint is equipping entrepreneurs with the tools and resources they need to succeed in an increasingly competitive marketplace.

Special thanks to our partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca. Join us next time as we continue bringing valuable strategies to help your business grow.

The digital marketing landscape is changing rapidly, and many challenges exist for businesses that want to succeed in this environment. How do we know traditional advertising methods can represent indigenous-owned businesses?

To learn more about this, we had the chance to speak to Darian Kovacs, the Indigenous founder of Vancouver-based SEO company Jelly Digital Marketing & PR and digital marketing school Jelly Academy. He brings 15 years of marketing experience, a passion for education, and creativity. He hosts the podcast Marketing News Canada and is a board member with NPower Canada.
Darian specializes in mixing PR with digital marketing and has worked with numerous internationally renowned brands on developing and executing their digital marketing and PR strategies. Darian lives in Fort Langley, BC with his wife and four children and likes to mountain bike, watercolour and read in his free time.

In this podcast, Darian discussed how online marketing is effective for indigenous businesses, how digital advertising could better represent indigenous businesses and the most important thing for indigenous businesses when it comes to online presence.

Resources;

https://www.canada.ca/en/employment-social-development/programs/indigenous-skills-employment-training/service-delivery-organizations.html

https://shopifyindigenous.ca/

https://www.ccab.com/

https://jellyacademy.ca/funding

https://indigenoustourism.ca/

In this engaging episode of the CanadianSME Small Business Podcast, we sit down with Alex Fullick, Founder and Managing Director of Stone Road Inc., to dive deep into the realms of business continuity and resilience. Alex, with over 26 years of industry experience, is an award-winning professional, author of eight influential books, and the host of the 'Preparing for the Unexpected' podcast. His expertise in crafting strategies for organizations to effectively prepare for, respond to, and recover from adverse situations has positioned him as a leader in the field. Alex shares his journey into business continuity, tackles the biggest obstacles in the field, discusses the crucial role of tests and exercises, provides advice for small businesses on improving resilience, and explores future trends in business continuity and resilience.

Key Highlight Points

• Alex recounts his path to becoming a leader in business continuity and resilience, highlighting his motivation and the key moments that shaped his career.
• He identifies the primary challenges in the field and shares strategies that have proven effective in navigating these hurdles.
• Alex underscores the significance of regular testing and exercising of business continuity plans and how these practices have evolved over the years.
• Offering valuable guidance to small business owners, Alex emphasizes the importance of resilience planning and identifies common pitfalls to avoid.
• Discussing future trends, Alex provides insights into how businesses can prepare for upcoming changes in business continuity and resilience.

Our conversation with Alex Fullick reminds us of the paramount importance of resilience and proactive planning in today’s business landscape. Alex's insights serve as a call to action for businesses of all sizes to prioritize continuity planning and embrace resilience as a core aspect of their strategy. Reflecting on Alex's advice, we're encouraged to assess and strengthen our own business continuity plans, ensuring our businesses are equipped to face uncertainties head-on.

A heartfelt thank you to Alex Fullick for sharing his wealth of knowledge and experience in business continuity and resilience. His contributions to the field are not only transformative but also inspire businesses to adopt practices that safeguard their future.

We also extend our gratitude to our partners, Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their support of the CanadianSME Small Business Podcast.

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more empowering content designed to support your business journey.

In this episode of the CanadianSME Small Business Podcast, we're excited to welcome Sep Assadian, VP, Founder Success at ventureLAB. With a rich background in global innovation ecosystems, Sep brings over fifteen years of experience to the table. At ventureLAB, he's at the forefront of guiding startups towards market expansion, investment readiness, and global scalability. Sep discusses the inception and impact of the HardTech Investor Network (HIN), a pivotal initiative aimed at transforming Canada's deep-tech ecosystem.

Key Highlight Points:

• Sep's path to leading ventureLAB and the motivation behind focusing on deep-tech and hardtech sectors.
• The rationale behind launching HIN and its objectives in filling gaps within the Canadian deep-tech ecosystem.
• Overview of companies involved in HIN, selection criteria, and a highlight of significant achievements.
• Long-term goals of HIN and its expected role in supporting Canada's tech ecosystem and economic benefits.
• Current investment challenges in the Canadian deep-tech scene and how HIN aims to address these issues.

We express our deepest gratitude to Sep Assadian for his enlightening discussion on deep-tech investment and the transformative role of the HardTech Investor Network. His insights and the initiatives at ventureLAB are pivotal in fostering a nurturing environment for Canada's tech startups, highlighting the critical need for focused investment and support in the deep-tech sector.

A big thank you to our partners – RBC, UPS, Xero, and Constant Contact – for their continued support. For those intrigued by the potential within Canada's tech ecosystem and the supportive avenues available through HIN, we invite you to dive deeper and engage with these opportunities.

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more enriching content. 

In this episode of the CanadianSME Small Business Podcast, we are honored to have Jean-François Parent as our guest. A staunch advocate for Francophone economic development, Jean-François has made significant contributions to the Franco-Ontarian community. Raised in Eastern Ontario and an alumnus of the University of Ottawa, his journey from studying Geography to his current role as the Director of Communications and Business Development showcases his dedication to nurturing Francophone minority communities. Through his work with the Ontario Federation of Francophone Business People, Jean-François has played a key role in representing and advancing the interests of over 5,000 Francophone businesses across Ontario. This episode delves into his impactful work and explores the unique landscape of Francophone businesses in Ontario and Canada.

Key Highlight Points:

• An exploration of the current state of Francophone businesses across Ontario and Canada, including their unique challenges and opportunities.
• Strategies for creating a more inclusive business environment that promotes French services and products.
• Discussion on how to enhance access to venture capital for Francophone businesses and steps needed for their growth and sustainability.
• Insights into emerging growth areas within Francophone businesses and how to capitalize on these opportunities.
•  Sharing notable success stories from the Francophone business community that highlight resilience and innovation.
• Strategies for connecting the Francophone business community with the broader Canadian economic environment for mutual growth and understanding.

We would like to extend our sincerest thanks to Jean-François Parent for sharing his valuable insights into the Francophone business community. His dedication and work are a testament to the importance of supporting and nurturing economic development within minority language communities.

A special thanks to our partners who make this podcast possible: RBC, our Exclusive Banking Partner; UPS, our Exclusive Shipping Partner; and Xero, our Exclusive Accounting Software Partner. Your support is instrumental in bringing these crucial conversations to our audience and empowering small businesses across Canada.

To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at https://canadiansme.ca/subscription/  for more inspiring stories and expert insights.

In this informative episode of the CanadianSME Small Business Podcast, we had the privilege of speaking with Natasha Walji, Managing Director at Google Canada. Natasha brings her vast experience and passion for empowering small and medium businesses (SMEs) to the digital forefront, helping them navigate and thrive in the global marketplace. With her background in poverty alleviation, public health, and support for children with disabilities, coupled with her role as an angel investor and recognition as one of Canada's Top 100 Most Powerful Women, Natasha exemplifies leadership with a deep sense of purpose.

Key Highlights:

• Discussion on the latest trends observed in Canadian SMEs expanding their reach globally, showcasing their innovative approaches to overcoming barriers.
• Insights into what is propelling Canadian SMEs to explore and enter new markets around the world.
• Examination of the hurdles SMEs face when exporting goods and services to other markets, emphasizing the importance of preparedness and strategic planning.
• Practical advice for SMEs starting their journey towards international expansion, highlighting initial steps and considerations for sustainable growth.
• Tools and strategies to help SMEs tailor their offerings to different audiences, ensuring cultural relevance and customer engagement.
• How SMEs can fully leverage opportunities in new markets to fuel growth and success.
• Techniques for SMEs to build brand awareness in new markets while ensuring products are culturally relevant.
• Sharing inspiring examples of Canadian SMEs that have successfully expanded their operations internationally.

A heartfelt thank you to Natasha Walji for sharing her invaluable insights into SME international expansion. Her expertise not only illuminates the path for Canadian businesses looking to go global but also underscores the critical role of digital tools and strategic planning in achieving international success.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Xero: https://www.xero.com/ca/?source=CanadianSME

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

It's yet another enlightening episode of the CanadianSME Small Business Podcast. In this session, we were privileged to converse with a stalwart of the Canadian real estate domain, Mr. Raman Dua, CEO and founder of the iconic Save Max Group. Through our chat, Mr. Dua, known for his unyielding entrepreneurial spirit and robust community ties, unfolds the journey that led Save Max to astounding achievements. This while standing firm on the pillars of honesty, integrity, and trust. Save Max's investment in community development, underscored by initiatives like the Save Max Sports Centre, paints a vivid picture of its societal commitments.

Key Highlight Points:

• Delving deep into the foundational days and inspirations of the Save Max Group with Mr. Dua.
• Unraveling the strategies and tenets that propelled Save Max to this impressive sales landmark.
• A peek into the strategy that birthed a wide network of agents and franchises spanning two nations.
• Understanding Save Max's unique approach that places premium importance on a people-first, integrity-rich work environment.
• Mr. Dua’s insights into Save Max's philanthropic undertakings, spotlighting initiatives like the Krish Hope Foundation and contributions to Trillium Health Partners.
• Unpacking the ethos behind Save Max’s community projects and examining the broader role businesses should embrace in bolstering local communities.

A heartfelt thank you to Mr. Raman Dua for sharing his profound insights and experiences with us. His journey with Save Max Group, underscored by commitment to community welfare and philanthropy, stands as a beacon for all entrepreneurs. We eagerly await the next chapters in Save Max Group's illustrious journey.

Our deepest appreciation goes to our exclusive partners: RBC, anchoring our financial aspirations; UPS, ensuring seamless logistics; and Xero, simplifying financial intricacies for emerging businesses.

For a treasure trove of such insightful sessions, make sure to subscribe at https://canadiansme.ca/subscription  and offer your valuable feedback on the CanadianSME Small Business Podcast. As we navigate the enthralling world of business, let's champion innovation and fortitude. 

In this episode, we chatted with Chris Fabes, Canadian Channel Leader for Lenovo North America, and discussed about the products Lenovo offers to small business owners to work efficiently, also his thoughts on how the global pandemic is inspiring new innovations in the tech industry.

About Chris Fabes;

Big picture and out of the box thinker with a hunger for constant learning, customer experience, and true focus on people being the best asset and most valuable currency. He is a bilingual, results-oriented leader with over 14 years of working practice in customer experience, sales and marketing.

Curiosity fuels his passion and giving without expectations are at his core which transcends business and enters the way he deals with relationships and investment in others. Hustle and grit are two ingredients that make up his hunger for always pushing boundaries and creating new paths, welcoming bold and free-thinking. He’s a millennial, bucks expectations by being a leader with ink, and can be heard expressing his interests of basketball, great beer, music, and memorable experiences.

Chris lives in Montreal with his wife, two daughters, and a couple furry tail-wagging friends.

In this insightful episode of the CanadianSME Small Business Podcast, host Maheen Bari speaks with Ola Boya, Founder & CEO of C.O.R.A. Technologies Inc., and Lisa Massicotte, COO at C.O.R.A. Technologies Inc. about how Cora Commerce is transforming cross-border trade in West Africa.

By addressing the $93 billion USD informal trade market, Cora Commerce is streamlining transactions, enhancing financial security, and using real-time data analytics to connect local businesses with global markets.

🌍 Learn how Cora Commerce is revolutionizing trade by visiting 👉 coracommerce.com

Key Takeaways from This Episode:

✅ The Cora Commerce Journey – How C.O.R.A. Technologies built a robust digital platform while navigating partnerships and regulatory hurdles.
✅ Scaling & Market Expansion – Tackling barriers in cross-border trade through digital innovation and strategic collaborations.
✅ Investor Readiness & Capital Raising – What makes startups attractive to investors and how to secure early-stage funding.
✅ The Role of Government in Innovation – How policies, grants, and funding programs accelerate tech-driven businesses.
✅ Entrepreneurial Insights – Practical advice from Ola & Lisa for aspiring founders looking to scale their ventures.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation

Listen to this timely and invaluable podcast and hear Sai Huda, who helped author Canada's National Cyber Security Standard, reveal how to implement the Standard at your organization quickly and easily, so you can stay safe from cyber threats and be successful digitally. Sai is founder and CEO, CyberCatch and author of the best-selling book, Next Level Cybersecurity, and a frequent keynote speaker. You will walk away with invaluable, practical know-how, it is a must-attend podcast.  

In our latest episode of the Small Business Podcast, we navigate the complex and ever-evolving world of digital and retail payments, with the guidance of an industry stalwart, Nader Henin, the Assistant Vice President of Commerce at Interac. Nader's deep-rooted expertise in the field, coupled with his role at Interac, positions him uniquely to shed light on the ongoing transformations and innovations in payment solutions. As we delve into our conversation, we touch upon Interac's vision for the future of digital payments, the varied payment preferences across generations, the intricacies of maintaining transaction security in this digital age, the latest breakthroughs that Interac is bringing to the fore, and what the horizon holds for payment technologies and trends.

Key Highlights:

• Gaining insights into Interac's overarching vision for shaping the digital payments landscape in Canada.

• Understanding how payment preferences differ across age groups and the resulting implications for the industry.

• Delving into the paramount importance of security in digital transactions and how Interac addresses these concerns.

• A look at some of the groundbreaking advancements from Interac that aim to elevate the payment experience for Canadians.

• A forward-looking perspective from Nader on the future of payment innovations and how businesses can stay ahead of the curve.

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Our exploration into the dynamic domain of digital and retail payments has been nothing short of enlightening, made even more enriching by the wisdom shared by Nader Henin from Interac. We extend our deepest gratitude to him for his invaluable insights. Furthermore, a special acknowledgment to our partners: RBC for their unwavering commitment to the growth of small businesses, UPS for their seamless delivery solutions, and Xero for making financial management a breeze for businesses. To those who are always on the hunt for more knowledge and insights, we recommend subscribing at https://canadiansme.ca/subscription/. Until our paths cross in the next episode, remain curious, inspired, and always aim high.

Welcome to the CanadianSME Small Business Podcast, where we spotlight the pioneers transforming Canada's small business landscape. In today’s episode, we explore how digital tools and AI-driven platforms are revolutionizing marketing, customer engagement, and operational efficiency for SMEs.

Our guest is Albert Lam, Founder and CEO of BrainVision, a seasoned expert with over 20 years of experience in market research and data analysis. Albert has dedicated his career to helping small businesses harness the power of digital technology to boost productivity and enhance customer relationships.

With a background in statistics and business administration, Albert brings a unique perspective to bridging the gap between data insights and actionable strategies. BrainVision’s innovative solutions empower SMEs to thrive in a competitive, digital-first economy.

Key Highlights:

• Digital Transformation for SMEs: How BrainVision equips small businesses with tools to maximize efficiency and engagement.
• AI in Small Business Marketing: Albert shares insights into how AI is reshaping marketing strategies and driving results.
• The Role of Data in Business Growth: Exploring how BrainVision turns data into actionable solutions tailored to SME needs.
• Future Trends in Digital Innovation: Albert’s vision for the next wave of technology impacting small businesses.

Tune in to discover how Albert Lam and BrainVision are empowering Canadian small businesses to navigate the digital landscape and achieve lasting success!

To learn more about BrainVision, visit: https://brainvision.ca/

Special thanks to our partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

📧 Contact us at info@canadiansme.ca or 416-655-0205 for more information about our episodes. Subscribe to CanadianSME Small Business Magazine for the latest insights and expert advice at www.canadiansme.ca.

In this episode of the CanadianSME Small Business Podcast, we are excited to have Jason Sachs, Senior Principal in Mercer’s Career business, share his expertise on compensation planning and how it impacts small businesses across Canada. With over 10 years of experience in compensation and total rewards consulting, Jason offers valuable insights from the August 2024 Mercer Canada Compensation Planning Survey.

During our conversation, Jason discusses key compensation trends, industry-specific insights, and strategies that businesses can use to attract and retain top talent in a competitive job market. He also explores the growing trend of pay transparency and what it means for companies in 2024 and beyond.

Key Highlights:

• Compensation Trends for 2024 – Jason provides an overview of the latest findings from Mercer’s August 2024 Compensation Planning Survey and what salary increases Canadian businesses can expect in the coming year.
• Industry-Specific Insights – Learn which sectors are leading in terms of salary increases and how industry trends can help businesses benchmark their compensation strategies.
• The Role of Pay Transparency – Jason shares his thoughts on the state of pay transparency in Canada, how companies are approaching this practice, and the benefits of being transparent with pay policies.
• Attracting and Retaining Top Talent – Discover practical, low-cost strategies that small businesses can implement to attract and retain talent, beyond just competitive pay.
• The Future of Compensation Planning – Gain insights into the future of compensation planning and the trends that small business owners should be preparing for.

We would like to extend our heartfelt thanks to Jason Sachs for sharing his valuable insights on compensation planning and employee retention. His expertise provides small businesses with the tools they need to navigate today’s competitive job market successfully.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Google: https://www.google.ca/

Don’t forget to subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit!

In this enlightening episode of the CanadianSME Small Business Podcast, we are thrilled to welcome Colin S. Levy, a renowned figure in the legal tech industry. Known for his innovative contributions and recognized on the Fastcase 50 list in 2022, Colin's insights have shaped the landscape of legal technology. As the editor of 'Handbook of Legal Tech' and a regular contributor to prominent legal outlets, he has become a pivotal voice in this field. His blog, ranked among the top legal tech blogs of 2023, and his substantial social media following underscore his influence as a thought leader. This episode promises to delve into the critical role of technology in modern legal practices and explore the trends and challenges in this evolving sector.

Key Highlight Points:

• Colin discusses the necessity of incorporating technology in legal practices and the current trends in this transition.
• Insights into how legal technology enhances overall business operations and which areas benefit most.
• Exploration of AI applications in areas like dispute resolution and agreement drafting, and their impact.
• Addressing common misunderstandings about legal technology and clarifying its true value and capabilities.
• Advice for legal professionals hesitant to embrace new technologies, including examples of technologies that initially faced resistance but are now widely accepted.

We extend our deepest gratitude to Colin S. Levy  for his thought-provoking perspectives on the vital intersection of technology and law. Colin's expertise has illuminated the essential role of technology in modernizing legal practices, underlining that embracing technological advancements is not only beneficial but integral to the evolution of the legal field. A key takeaway from our conversation is the significance of demystifying legal tech and recognizing its potential to enhance efficiency, client service, and overall business operations.

A big thank you to our sponsors – RBC, our banking partner; UPS, our shipping partner; and Xero, our accounting software partner, for their invaluable support in bringing these important discussions to our audience. To our audiences, don't forget to subscribe to CanadianSME Small Business Magazine at https://canadiansme.ca/subscription/  for more enriching insights and updates. Stay informed and engaged in the dynamic world of small business and legal technology.

Born and raised in Montreal with an East Indian heritage, Priya Chopra is the founder and CEO of 1Milk2Sugars, a thriving public relations agency specializing in influencer marketing, social media and media relations. Priya launched 1Milk2Sugars in 2012 and expanded its footprint within a year, making it one of Montreal’s only boutique agencies to penetrate the national media hub of Toronto. During that same period, Priya helmed the creation of 1Milk2Sugars’ social media division, giving her team first-mover advantage in the now-critical digital space. In this episode, Priya discussed women entrepreneurship, diversity and inclusion, and how to establish your brand purpose.

In today's fast-paced and digital world, e-signatures have become an essential tool for businesses of all sizes. They offer a secure and reliable way to sign important documents, contracts, and agreements online, reducing the risks associated with traditional paper-based methods. Not only do e-signatures save valuable resources such as time and money, but they also improve the overall customer experience by providing a convenient and hassle-free way for clients to sign documents from anywhere at any time. 

We recently had a chat with Enrique Ortegon, the GVP, for North America, Commercial Business Unit in Sales at DocuSign. Enrique helps DocuSign’s customers find success in the everywhere economy by assisting them to streamline their agreement processes in a smart, easy, and trusted way.  He believes that Small and Medium businesses are the foundation of our economy and the fabric of our society.

In this episode, we will dive deep into the benefits of e-signatures and how SMBs can leverage them to enhance their business operations.

Canada’s plan to welcome a record number of newcomers over the next few years means businesses will need to prioritize cross-cultural communication skills to support them and the success of their operations.

We got the chance to chat with Shai Dubey, a professor at the Smith School of Business. Shai Dubey teaches negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship courses. He is the academic director for project courses in various MBA programs and the MIB program. 

In this podcast, Shai discussed the dimensions of communication that are informed by culture, why cross-cultural communication is of growing strategic importance for Canadian workplaces and how businesses can bridge the intercultural workstyles gap and set newcomers up for success.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Reshma Suvish, the marketing head for Zoho’s finance and operations suite of products. Bringing over a decade of experience from her tenure at Zoho and a rich background that includes working at The World Bank, Reshma delves into the critical role of billing processes in shaping customer experiences. This discussion covers innovative billing strategies, leveraging technology to enhance billing operations, optimizing billing for subscription models to boost customer loyalty, and preparing for future trends in billing operations.

Key Highlight Points:

• Discussion on transforming the billing process from a transactional to an experiential customer touchpoint.

• Common billing issues for SMBs and innovative solutions to enhance customer satisfaction.

• How small businesses can use technology, like Zoho Billing, to streamline billing processes.

• Strategies for subscription-based businesses to improve customer loyalty through billing.

• Insights into upcoming billing trends and how businesses can adapt to these changes.

We are immensely grateful to Reshma Roy for her insightful contributions to the episode, highlighting how strategic billing practices can fortify customer relationships. Her expertise offers practical advice for businesses looking to innovate their billing processes, integrate technology effectively, and stay abreast of future trends to maintain customer satisfaction and loyalty.

Our appreciation extends to our partners – RBC, UPS and Xero – for their support in bringing these valuable discussions to our audience. For those inspired by Reshma's insights and seeking more informative content, subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca.

Welcome to the CanadianSME Small Business Podcast! I’m your host, Maheen Bari, and today, we’re diving into the resilience of small businesses in a post-pandemic world. We’ll explore how advocacy and strategic partnerships play pivotal roles in recovery and growth.

Joining us is Michael Wood, a passionate small business advocate and professor at Algonquin College. With a rich background spanning media, music, and entrepreneurship, Michael has become a powerful voice for small businesses across Ontario. Through his leadership in organizing over 60 virtual town halls, he’s been instrumental in addressing the challenges and needs of entrepreneurs.

Key Highlights:

• Advocacy for Small Business Recovery: Michael shares his journey in advocating for the survival and growth of SMEs during and after the pandemic.
• The Power of Partnerships: Learn how collaboration between businesses, government, and communities can drive resilience and innovation.
• Future Challenges and Opportunities: Michael’s expert insights on how small businesses can prepare for a rapidly evolving economic landscape.

Special thanks to our partners:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Google: https://www.google.ca/

For more expert discussions and resources, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay tuned for more insightful episodes!

Welcome to the CanadianSME Small Business Podcast, where we delve into the evolving world of accounting and financial advisory, and hear from industry leaders who empower businesses to achieve financial success. The Canadian accounting industry is going through significant changes, driven by technology and shifting client expectations. According to a recent study by CPA Canada, 73% of accountants expect technology to transform their roles in the next 5 years—making innovation crucial for businesses in this space.

In this episode hosted by Maheen, we are joined by Lorraine Telesford, Founder, CEO, and Chief Solutions Architect at On Track Accounting Solutions. Lorraine is an expert in accounting strategy and financial planning, with a passion for community development and supporting small businesses. Her unique perspective as a Chief Solutions Architect brings an innovative approach to helping businesses navigate financial challenges and achieve growth.

Key Highlights from the Episode:

• Evolution of Accounting & Financial Advisory—Key trends and challenges impacting the industry and what businesses need to know for the future.
• Chief Solutions Architect—What it means to offer value-added services and how accounting professionals can contribute to business success.
• AI & Automation in Accounting—How these technologies are transforming financial advisory and service delivery.
• Sustainable Business Communities—Lorraine’s mentorship and support for startups and small businesses.
• Future of On Track Accounting Solutions—Lorraine’s aspirations for growth, innovation, and impact in the Canadian business landscape.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Welcome to the CanadianSME Small Business Podcast, where we explore the stories and insights that drive Canada’s small business community forward. Today’s episode covers an essential topic for entrepreneurs: navigating education, technology, and funding as pathways to business growth. We’re thrilled to have Young Lee, Head of GoDaddy Canada, joining us. With over 19 years of marketing experience and a passion for small businesses, Young has dedicated her career to empowering entrepreneurs to reach new heights with innovative tools and solutions.

Key Highlights:

1. Pathways to Growth: Young discusses the pivotal role of education, technology, and funding in shaping business success and sustainability.
2. GoDaddy’s Impact: She shares insights into how GoDaddy uniquely supports Canadian small businesses with tailored tools, digital presence solutions, and a strong focus on localized support.
3. Emerging Trends: Discover the upcoming trends in digital marketing and online presence that small businesses should capitalize on to stay competitive in 2024 and beyond.
4. Supporting the Community: Young talks about GoDaddy Canada’s initiatives to help small businesses thrive, emphasizing accessibility and support for businesses at all stages.

Thank you, Young, for sharing your valuable insights with us today. A special thank you to our partners: RBC, UPS, Xero, Constant Contact, and IHG Hotels & Resorts for their ongoing support.

For more resources, check out the links below:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
  UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
  Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
  IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
  Google: https://www.google.ca/

For more expert insights, subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca. Join us next time for more valuable strategies to help your business grow.

The most successful organizational pivots are those that focus on changing the mission, vision and values of an organization. This can be done through a strategic re-evaluation or by creating new strategies in line with changing market conditions

I am joined by Mike Fast who was appointed President and Chief Executive Officer of Ricoh Canada in April 2021. With over 30 years of Ricoh experience, Mike leads the Canadian team in their mission to Empower Digital Workplaces and has played an integral part in the company’s growth. Drawing from experience across numerous functional areas within Ricoh, Mike has deep knowledge across Technical Services, Marketing, Managed and IT Services, Product Management, Contracts, Billing and more. Mike is squarely focused on ensuring that all areas of Ricoh Canada continue to drive innovation that improves the experience of Ricoh’s employees and customers.

In this podcast, Mike shared his experience, and lessons learned over the past 18 months as he assumed his role as CEO at Ricoh midst pandemic, he gave some examples of successful organizational pivots and discussed best practices for entrepreneurs, business owners and other SMB leaders.

Welcome to the CanadianSME Small Business Podcast! In this episode, we tackle a critical issue facing small businesses—cybersecurity. With increasing threats such as ransomware and third-party risks, it's essential to stay prepared. We’ll explore practical strategies for closing the cybersecurity preparedness gap, leveraging GenAI for enhanced security, and how collaboration can strengthen defenses.

Joining us today is Naren Kalyanaraman, Partner, Cybersecurity Privacy and Financial Crime National Leader at PwC Canada. With years of experience advising global institutions on cybersecurity risks and compliance, Naren brings a wealth of knowledge that can help small businesses navigate today’s cybersecurity challenges.

Key Highlights:

• Top Cyber Threats for Small Businesses: How to stay protected and improve cloud security, manage vendors, and prevent ransomware attacks.
• Leveraging GenAI: The role of artificial intelligence in cybersecurity and how small businesses can use it responsibly.
• Collaborative Cybersecurity: The importance of industry partnerships and knowledge sharing to build stronger defenses.
• Resource Allocation for Cybersecurity: How small businesses can prioritize their cybersecurity budget for maximum impact.
• Future Trends in Cybersecurity: Key trends that small businesses should prepare for to stay ahead of emerging threats.

A special thanks to Naren Kalyanaraman for sharing his expert insights on the evolving cybersecurity landscape and providing actionable strategies for small businesses!

Shoutout to our sponsors. for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Google: https://www.google.ca/

Don’t forget to subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit!

Welcome to the CanadianSME Small Business Podcast! I’m your host, Maheen Bari, and today, we explore the transformative role of mentorship in advancing immigrant careers and fostering inclusive workplaces.

Our guest is Gillian Mason, CEO of the Toronto Region Immigrant Employment Council (TRIEC), an organization dedicated to addressing immigrant underemployment and promoting inclusive economic growth. With over 30 years of experience in social change and systems consulting, Gillian leads initiatives like the TRIEC Mentoring Partnership (TMP), which connects newcomers with industry professionals, helping them navigate workplace culture and build impactful networks.

Key Highlights:

1. Addressing Immigrant Underemployment:
   • TRIEC’s initiatives tackle systemic barriers in the labor market.
   • Success stories showcasing TMP’s impact on career advancement for newcomers.
2. Mentorship as a Game-Changer:
   • How TMP supports immigrant professionals in navigating workplace culture.
   • What sets TMP apart from other mentorship programs.
3. Creating Inclusive Workplaces:
   • Actionable steps for employers to foster inclusion and hire immigrant talent.
   • Practical advice on integrating TRIEC’s initiatives into organizational practices.
4. The Power of Collaboration:
   • Why cross-sector partnerships are crucial for addressing immigrant employment challenges.
   • Examples of impactful collaborations and their outcomes.
5. TRIEC’s Future Plans:
   • Upcoming developments and expanded initiatives for TMP.
   • Gillian’s insights on evolving mentorship and inclusion strategies.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

When it comes to marketing and design, Canadian small businesses are at a crossroads. The future of these industries in Canada relies on the decisions that will be made today - what kind? What's trending now could completely change over time! Here is how you can tell if your company has an outdated perspective or not

We had a chance to speak to Erin Shea, Erin Shea is the Head of North America Marketing at Vista, the design and marketing partner to millions of small businesses around the world. Prior to that, she focused her career on customer strategy and CRM.

In this podcast Erin discussed the marketing and design trends small businesses in Canada should be considering in 2022, how important are marketing and design when it comes to the success of a small business and the business solutions that Vista offers that Canadian small businesses should know about.

In this episode of the CanadianSME Small Business Podcast, we are joined by Alexandra Kapelos-Peters, Founder & CEO of Cansulta, and Michele Davies, CEO Advisory Consultant & Fractional COO at Cansulta. Together, they delve into the creation and operation of Cansulta, an e-consulting marketplace designed to empower small and medium enterprises through expert consulting services. Both leaders in their respective fields, Alexandra and Michele bring a wealth of knowledge in business strategy, change management, and innovative growth solutions. Their collaboration exemplifies the transformative impact of expert guidance in today's competitive business environment.

Key Highlights:

• Alexandra and Michele share their motivations behind founding Cansulta and their individual ventures, illustrating the passion and vision that drive successful entrepreneurs.
• They discuss the common obstacles faced by small businesses, emphasizing how targeted consulting can provide critical support and strategic direction.
• Real-life success stories from Cansulta’s client base showcase the measurable impact of their consulting efforts on client growth and operational improvement.
• Practical advice on how small businesses can effectively select and collaborate with consultants to maximize benefits, including red flags to watch out for during the selection process.
• Insights into how Cansulta continues to innovate its services to meet the evolving needs of modern businesses, staying ahead with trends like digital transformation and personalized consulting solutions.

Thank you, Alexandra and Michele, for providing such insightful perspectives and actionable advice. Your contributions to the consulting industry and your dedication to enhancing small business operations through Cansulta are truly commendable.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Xero: https://www.xero.com/ca/?source=CanadianSME

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit. 

Many small businesses have transitioned their operations to virtual environments, allowing employees to work from home for health and safety reasons. While working remotely presents its own set of challenges, small business owners and entrepreneurs continue to optimize their at-home workspaces.

We recently got a chance to chat with Amber Mac, President of AmberMac Media, a production agency based in Toronto, Ontario. Amber is originally from Prince Edward Island and is best known as the host of the award-winning podcast series The AI Effect, a popular keynote speaker on emerging technologies, and the author of two bestselling books. Amber has keynoted more than 400 events around the world and has moderated sessions with: Canadian Prime Minister Justin Trudeau; former FBI Director James Comey; business coach Tony Robbins; famed astronaut Chris Hadfield; and many other notable leaders.

In this podcast, Tech expert and entrepreneur Amber Mac has shared five tips to navigate running a small business from home and her overall experience operating as an entrepreneur during the global pandemic.

Welcome to the CanadianSME Small Business Podcast! In today’s episode, we explore the transformative power of AI and automation for Canadian SMEs. As industries continue to evolve, understanding and adopting AI has become essential for optimizing operations and empowering teams.

We are thrilled to be joined by Shveta Malhan, Co-founder of Yenza3 and a visionary leader in AI integration and workforce transformation. With over 22 years of expertise in talent management and innovation, Shveta is passionate about helping organizations align technology with long-term growth.

Key Highlights:

• Unlocking AI for SMEs: Why now is the time for small businesses to adopt AI and overcome challenges.
• Employee Readiness: Strategies for preparing teams for the transition to AI-driven systems.
• Identifying AI Opportunities: How to pinpoint areas in your business that can benefit most from AI.
• AI as a Long-Term Investment: Aligning AI with business goals and measuring its success over time.
• Practical Advice for Beginners: Easy steps for SMEs to start their AI journey without feeling overwhelmed.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

In this enlightening episode of the CanadianSME Small Business podcast, we had the pleasure of hosting John Gruetzner, COO at Syngrafii. John brings an impressive background in international business development, with a specific focus on the Asian market, and a rich experience in strategic partnerships and investment advisory. His role as the non-executive Chairman of Intercedent underscores his significant influence in Asia. A University of Toronto graduate and a Mandarin Chinese student at the University of Nankai, John's insights are grounded in a deep understanding of international business dynamics.

Key Highlights:

• John delves into the evolving role of AI in business workflows, discussing its impact on consent and verification processes over the internet.
• The conversation explores how this feature in eSignatures adds a personal touch and authenticity to digital contracts.
• John shares his thoughts on the challenges and opportunities small businesses face as they adopt e-signature technologies in the shift to digital platforms.
• A light-hearted anecdote from John illustrates the journey and reactions encountered while introducing new technologies to sectors like law.
• Insights into how Syngrafii is adapting its services to meet the evolving standards set by the Law Society of Ontario and Alberta Law Society.
• Strategies employed by Syngrafii to capture client attention and demonstrate the value and cost savings of their technology.

We extend our heartfelt thanks to John Gruetzner for his valuable contributions to our podcast, offering in-depth insights into the transformative role of e-signature technology in small businesses. His emphasis on the importance of digital adaptation for improved efficiency and compliance is particularly noteworthy. A key takeaway from our discussion is the integral role innovative technologies like 'write to sign' play in balancing the authenticity of traditional business practices with the efficiency of digital solutions. These advancements symbolize a commitment to evolving alongside the changing needs of the business world while preserving the unique character of small businesses.

Our appreciation also goes out to our partners: Exclusive Banking partner RBC, Exclusive shipping partner UPS, and Exclusive accounting software partner Xero. We encourage our listeners to subscribe to CanadianSME Small Business Magazine for more engaging and informative content. Visit www.canadiansme.ca  to stay up-to-date with the latest trends and insights. Until our next episode, we encourage you to support local businesses and embrace the innovative changes shaping the small business landscape.

Business owners have many responsibilities, and one of the most important is to provide for their families in case something happens. In this podcast, we will explore how life insurance helps business owners do just that!

We got the chance to chat with Chantal Mackenzie, Regional Vice President of Canada Protection Plan. Where Chantal focuses on transforming and coaching advisors and general managing agencies with their business growth plans. With an impressive record of success in developing winning growth strategies and building effective teams, Chantal has set strategic direction for brokers and distributors through Canada Protection Plan's product solutions and tools.

In this podcast, Chantal discusses the importance of life insurance for business owners, the most important factors business owners should consider when purchasing life insurance, and she also shares some tips for small business owners when it comes to protecting your business.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Rob Gaige, Reddit’s Head of Global Insights. In this insightful conversation, Rob delves into the complex world of global digital conversations. As an expert in interpreting the vast array of discussions on Reddit, he offers an intriguing look at how these interactions are not just chatter but a source of powerful, data-driven insights. Rob's role in transforming these conversations into valuable information makes Reddit a crucial platform for marketers and businesses, providing a unique perspective on social media trends and consumer behavior.

Key Highlights:

• Rob Gaige shares insights on how community-driven recommendations on Reddit shape consumer choices and influence advertising strategies.
• Rob discusses how advertisers can effectively connect with targeted audiences in Reddit's extensive network of communities.
• An overview of standout advertising campaigns on Reddit that have successfully harnessed the platform's unique community insights.
• Rob explores how Reddit has become a key influencer in the recommendation space, surpassing giants like Google and Amazon, especially in the Canadian context.
• Focused advice from Rob Gaige for advertisers looking to engage with the Canadian market on Reddit.

We want to express our immense gratitude to Rob Gaige for sharing his invaluable insights and expertise with us. His deep dive into Reddit's unique digital landscape has been incredibly enlightening, revealing the significant opportunities available for businesses and marketers.

In this episode of the CanadianSME Small Business Podcast, we welcome Perry Toone, CEO of Thexyz Inc. With over two decades of experience, Perry has dedicated himself to creating innovative, secure, and customer-centric products that serve as ethical alternatives to big tech offerings. Under Perry's leadership, Thexyz has become a trusted name in the tech industry, known for its commitment to open-source solutions, privacy, and sustainability.

Key Highlights:

• Perry discusses the variety of open-source email solutions available through Thexyz.
• How Thexyz implements and supports open-source projects like Roundcube, SOGo, OX App Suite, WordPress, and Nextcloud.
• Thexyz's commitment to user privacy and data security in comparison to big tech companies.
• Positioning Thexyz as a trustworthy and ethical alternative to larger tech providers like Google Workspace and Microsoft 365.
• Thexyz's commitment to sustainability and using renewable energy to power services.

Thank you, Perry, for sharing your valuable insights and experiences with us. We discussed the importance of open-source solutions, the core principles of privacy and security, and how Thexyz provides an ethical alternative to big tech. 

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Don't forget to subscribe to CanadianSME Small Business Magazine at 

www.canadiansme.ca

  for more insightful episodes that empower your entrepreneurial spirit.

Canada's Indigenous business sector is making a powerful statement in the nation's commercial market, proving that their creative ideas and innovative approach can make an incredible impact.

We had a chat with Michaelee Lazore, Founder + Creative Director at Sequoia Proudly Indigenous. Sequoia has come a long way from its humble beginnings in Michaelee's kitchen. When Michaelee first started out, she was also working as an engineer designing roads, sewers and ditches. Her passion for creating beautiful soaps drove her to quit her day job as an engineer. Now Sequoia serves customers all over the world with their indigenous inspired products.

In this podcast, she discussed her passion, the most important values for indigenous entrepreneurs to uphold in order to be successful, and how did she find the strength to persevere in the face of adversity. 

In this captivating episode of the CanadianSME Small Business Podcast, we are thrilled to have Francis Desrochers, the founder of helloDarwin, share his entrepreneurial journey and the vision behind revolutionizing how Canadian businesses approach digital transformation. With a rich background in founding and scaling successful ventures, Francis dives into the essence of digital innovation, the strategic allocation of resources for growth, and unlocking funding opportunities for digital projects. His latest venture, helloDarwin, not only assists businesses in finding outsourcing partners but also provides comprehensive consultancy services in digital transformation and project financing, making it a linchpin for businesses aiming to thrive in the digital landscape.

Key Highlight Points:

• Francis shares his motivation for entrepreneurship and how his experiences have influenced helloDarwin's creation and mission.
• Insights on capitalizing on digital transformation amid economic challenges and how helloDarwin supports businesses in overcoming common hurdles.
• Discussion on prioritizing operational efficiency or growth and marketing, with examples of how these strategic choices impact business trajectories.
• Exploration of available funding and grants for digitalization and helloDarwin's role in facilitating access to these resources.
• Overview of key digital strategy trends and budget management, with helloDarwin's assistance in adapting to these trends.

Our deep appreciation goes to Francis Desrochers for his invaluable insights into digital transformation and strategic business growth. This episode underscores the importance of embracing digital innovations, making informed investment decisions, and the critical role of funding in achieving digital excellence. Francis's journey and helloDarwin's success story serve as a beacon for small businesses navigating the complexities of the digital world.

We also extend our thanks to our partners, exclusive Banking partner RBC, exclusive shipping partner UPS, and exclusive accounting software partner Xero, exclusive E-mail partner Constant Contact for their support in bringing these enriching discussions to our audience. We encourage our listeners to leverage the insights shared today and explore how digital transformation can propel your business forward.

Stay tuned for more episodes that delve into the heart of Canadian business innovation and success, and don't forget to subscribe to CanadianSME Small Business Magazine by visiting www.canadiansme.ca  for more empowering content.

In the past 20 years, the Black Community in Canada has doubled in size  – and as our community continues to grow, so does our contribution to the Canadian economy. We recently had the chance to with Andrea Barret, President of the Canadian Black Chamber of Commerce.

Andrea has been with the Chamber since its inception and is responsible for leading a team that contributes to creating and supporting Black-owned businesses across the country.

In this podcast, we are discussing how Andria perceived the changes that happened since the pandemic arrived, the initiatives that the Canadian Black Chamber of Commerce has put in place to help small businesses during these challenging times, and also her suggestions on how black business leaders and aspiring black entrepreneurs can bounce back from uncertainty and start businesses under challenging circumstances.

In this episode of the CanadianSME Small Business Podcast, we are privileged to have Joe Byrne, Vice President of Technology Strategy and Executive CTO at Cisco, as our guest. Joe Byrne's expertise is primarily focused on Observability strategy and assisting with digital transformations, working closely with customers, sales, marketing, product, and engineering teams. Before joining Cisco AppDynamics, Joe held significant technology leadership roles at Albertsons, EllieMae, and Johnson and Johnson. In this enlightening conversation, Joe shares his insights on the critical role of digital readiness and user experience, especially during the high-demand holiday season.

Key Highlight Points:

• Discussion on how the surge in digital service use affects consumer expectations and the challenges businesses face in delivering seamless experiences.
• Importance of banking application reliability during the holiday season and strategies for uninterrupted service during high transaction volumes.
• Recommendations for ensuring messaging platforms are resilient during peak usage times.
• Strategies for retail businesses to prepare their applications for increased load and performance optimization.
• How businesses can leverage the holiday season to attract new customers and boost their reputation.
• Proactive measures for businesses to ensure a positive user experience and strategies for maintaining customer trust in the event of a service failure.

We would like to extend our heartfelt thanks to Joe Byrne for sharing his valuable insights. The key takeaway is the imperative for businesses, regardless of size, to prioritize digital readiness and user experience. This approach is essential to meet consumer expectations and maintain a competitive edge, especially during the high-demand holiday season.

Our gratitude also goes out to our partners: RBC, our Exclusive Banking partner; UPS, our Exclusive Shipping partner; and Xero, our Exclusive Accounting Software partner. Your support is crucial in bringing these insightful conversations to our audience.

For more information, visit www.canadiansme.ca.  Stay tuned for more episodes where we explore the fascinating world of small businesses and their journey through the digital age.

The world of finance is one that's often considered to be largely anonymous, but it shouldn't have been like this. The financial industry has had more than its fair share in terms of scandals and problems thanks largely due to RPA who were able to provide assistance during times when few others could or would go.

We got the opportunity to speak to Mr. Zubair Choudhry, CMA (Australia), RPA, APA
Certified Accounting Practitioner. Zubair is a visionary, a thinker, an entrepreneur and a motivator. He has been involved in many national, international and professional organizations in Canada. In 2019, he was elected as President of The Society of Professional Accountants of Canada when he pledged that he is going to reform and improve the RPA designation, one of the oldest accounting designations in Canada that will give the choice and hope to future accountants in Canada and around the world to succeed and shine as a most respectable profession in the world.

In this podcast, he highlights the RPA designation to future accountants who are ready to assist the business leaders in making an important business decision with a cognitive approach and who are trained in applying new technologies using data analytics that will accelerate the business growth and profitability in post-covid-19 economic recovery. To learn more about The Society of Professional Accountants of Canada, please visit www.rpacanada.org

We recently got the chance to chat with Andrew Chau co-founder and CEO of Neo Financial. a technology company that is disrupting Canada’s finance oligopoly for the first time in over 20 years - with fully digital, everyday consumer banking products that not only earn members up to 30 times more than Canada’s Big Five banks, it also connects consumers to local businesses without the hassle of multiple loyalty/member cards. 

Andrew’s background runs deep in entrepreneurship. Prior to starting Neo Financial, In 2014, Andrew left his corporate job to pursue SkipTheDishes —Canada's leading food ordering and delivery platform. Similar to how Skip changed the way Canadians ordered food, Andrew has set out to create a cultural shift in how Canadians bank. Today the Big Five control over 90% of the market share, and as a result, Canada has seen a lack of innovation and choice compared to other countries.

In this podcast, Andrew dove into a conversation about open banking through a consumer lens, exploring why there is a lack of innovation in this sector and the impact it is having on Canadians.

Lori-Ann Jakel, the founder of Stand Up and Speak, is a published poet, author, and public speaker. Also a hands-on mother and a grandmother, Lori-Ann Jakel is a public speaking coach who motivates and trains future champions. 

Jakel believes that the greatest soft skill a person can learn is the ability to communicate effectively. Considering that people at every stage in their lives require to speak and communicate with others but might be lacking the skills to get their points across, Jakel launched her own solo venture to help such people prepare for the future. 

We recently got the chance to interview Lori-Ann Jakel and learn more about how to Stand Up and Speak is helping bring out a change in the lives of many individuals, from students to adults. Also, we try to understand Jakel’s vision behind something so different and the motivation behind coming up with the idea to establish Stand Up and Speak. 

In this podcast, Jakel also gives us an insight into the benefits of communicating well and how her organization has helped people from all around the globe including India, China, Malaysia, the United States, and Canada. 

In this latest episode of the CanadianSME Small Business Podcast, we are thrilled to welcome John J. Blair, the visionary President and CEO of Blair Technology Solutions. With an illustrious career that has significantly contributed to the IT industry's growth in Canada, John discusses the inception and evolution of Blair Technology Solutions, focusing on their commitment to innovation, data security, cost efficiency, and customized solutions. His expertise in managed services and cloud solutions has not only positioned his company as a leader but also redefined IT strategies for small businesses. 

Key Highlight Points:

• The journey from a traditional IT service provider to an innovator in customized technology strategies.
• Introduction of a game-changing solution for small businesses.
• Strategies employed by Blair Technology Solutions to guarantee the highest level of data security.
• The balance between cost and value in offering cost-effective cloud solutions.
• Tailoring services, especially IBM POWER systems, to meet specific client needs.

A heartfelt thank you to John J. Blair for sharing his profound insights and demonstrating the critical role of technology in the growth and sustainability of small businesses. This discussion sheds light on the importance of embracing technological advancements, ensuring data security, and the undeniable value of customized IT solutions.

We also extend our thanks to our partners, exclusive Banking partner RBC, exclusive shipping partner UPS, and exclusive accounting software partner Xero, exclusive E-mail partner Constant Contact for their support in bringing these enriching discussions to our audience.

Listeners, remember to leverage technology as a strategic partner in your business ventures and subscribe to CanadianSME Small Business Magazine for more insights. Visit www.canadiansme.ca  for resources tailored to your success.

In our recent episode of the Small Business Podcast, we welcome the esteemed María Luisa Boyce, Vice President of International Policy for Global Public Affairs at UPS Canada. With an illustrious 25-year journey in international trade, customs, and cross-border business, María Luisa's insights are invaluable. Our discussion centers on the groundbreaking Women Exporters Program, a global initiative reshaping the landscape for women entrepreneurs not just in Canada, but globally. We delve into its origins, its growth trajectory, and its pivotal role in addressing gender disparities in education and export participation. Furthermore, we explore how this initiative significantly amplifies the financial success of women-led businesses.

Key Highlights:

• María Luisa's 25-year expertise in international trade and her aspirations for a gender-inclusive future.

• The inception and driving vision behind the Women Exporters Program.

• The program's proactive approach to addressing challenges women - entrepreneurs face in education and international trade.

Insights into the tangible upliftment in the financial performances of women-owned businesses, attributed to this initiative.

• The success stories and long-term vision of the Women Exporters Program.

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Our time with María Luisa Boyce was a deep dive into the world of women in international trade. Her dedication to empowering women entrepreneurs shines through, and we're inspired by her vision. Our sincerest thanks go out to our partners: RBC for their consistent financial support, Xero for their top-tier accounting solutions, and a special nod to UPS for not only being a reliable shipping partner but also for their pioneering efforts with the Women Exporters Program. To all the women entrepreneurs tuning in, take heart in María Luisa's encouraging words; the expansive realm of international trade is ripe with opportunities for you. As we anticipate the future impact of the Women Exporters Program on Canadian business, we cheer on UPS and Startup Canada in their endeavours. For those hungry for more inspiring dialogues, remember to subscribe at https://canadiansme.ca/subscription/. Until our next rendezvous, stay driven and keep soaring.

For over a decade, TD has proudly supported programs and events during Black History Month that amplify Black voices and stories and reinforce its dedication to eliminating barriers that impede equal access.

To learn more about the bank's progress addressing systemic racial inequity, and the active, intentional, and consistent efforts needed to make true progress in the months and years ahead we spoke to Al Ramsay, VP, LGBTQ2+ and Black Customer Segments: As leader of LGBTQ2+ & Black Customer Segments, Al and his team are focusing on creating better relationships with Black communities and businesses in which TD Black leaders, managers and financial advisors across Canada are being trained to provide elevated advice and a tailored customer experience for Black Customers, all backed by a research-based approach. This strategy is focused on accelerating the Bank’s Diversity & Inclusion journey which they have been building over the last twenty years to better support individuals from Black communities.

In this podcast, Al discussed the unique challenges that Black people face when it comes to banking and finance, the strategies used by TD to accelerate the Diversity & Inclusion journey which you have been building over the last twenty years to better support individuals from Black communities and how can we focus on creating better relationships with Black communities and businesses.

In eCommerce, brands and business owners face an array of logistical challenges that can impede order fulfillment. To ensure efficient management processes, it is essential to close any existing gaps in logistics.

To discuss this, we got to chat with Reza Bafandeh, CEO of Darwynn, a nationwide, end-to-end fulfillment center that is building a technology-driven infrastructure that will allow any eCommerc e business to compete, regardless of its size or order volume.

In this podcast, Reza discussed the launch of the new facility, and where they are headed next. He also discussed the gaps in eCommerce platforms and how business  owners can better take advantage of eCommerce opportunities. 

In today's interconnected world, the rapid rise of technology and online communication has given rise to an alarming increase in social engineering attacks. These sophisticated and manipulative tactics exploit human psychology to deceive individuals into divulging sensitive information, granting unauthorized access, or performing actions that benefit malicious actors. 

To dive deeper into learning more about these attacks we got a chance to converse with Carlos Salas Head of Platform Engineering at Nord Layer.

In this episode, Carlos discusses a recent study revealing that social engineering and phishing assaults pose the greatest threat to enterprises. In addition, he underlines how NordLayer assists firms in constructing architectures that are more resistant to these risks. Carlos also gives insights from his work experience about the protection of their data from phishing assaults.

In this engaging episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Dr. Shamel Addas, Associate Professor & Distinguished Research Fellow of Digital Technology at Smith School of Business. With a multifaceted background that traverses engineering and information systems, Dr. Addas delves into the intricate dynamics of IT use in the workplace, focusing on the pivotal role of email. Through his expert lens, we explore the dual-edged sword of email interruptions and their tangible effects on work performance and employee well-being. Dr. Addas unveils the nuances of disruptive email content, offers sage advice on fostering mindfulness through strategic email management, and shares enlightening lessons from global best practices. Furthermore, the conversation ventures into the promising realm of AI in enhancing email productivity and strategies for harmonizing technology use with employee wellness.

Key Highlights:

• Insightful analysis on the impact of email interruptions, identifying the types of emails that significantly disrupt work and strategies to mitigate these effects.
• Exploring the relationship between email management practices and increased mindfulness among employees, leading to improved performance and well-being.
• A comparative look at how different countries leverage email effectively and how these strategies can be adapted for diverse business environments.
• An in-depth discussion on the transformative potential of AI in streamlining email management and boosting overall productivity.
• Strategies for businesses to balance technology use with employee wellness, ensuring a synergistic relationship that promotes a healthy work environment.

We extend our heartfelt gratitude to Dr. Shamel Addas for imparting his valuable insights and pioneering research, offering our listeners actionable strategies to navigate the complex landscape of email management. This episode is a treasure trove of wisdom for small business owners seeking to enhance workplace productivity and employee satisfaction.

A special acknowledgment goes to our esteemed partners: Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive Email partner Constant Contact. Your unwavering support plays a crucial role in equipping our community with the essential tools and knowledge for thriving in the business world.

Stay inspired and ahead of the curve by subscribing to CanadianSME Small Business Magazine at www.canadiansme.ca.  Join us in embracing innovative practices and insights that fuel the entrepreneurial journey.

From cloud computing to artificial intelligence, the possibilities are endless and constantly developing. Businesses must keep up with the most recent technical developments if they are to remain relevant and successful in the modern era.

In today’s podcast I got the chance to sit with the Co-founder of Customerization Anton Tchernikovsky who shared his learnings on how technology consulting firms play a crucial role in the rapidly evolving digital landscape, enabling small and medium businesses (SMBs) to stay competitive and agile. He also discusses pointers on how non-tech savy businesses can step up in the digitized world. As a CDAP advisor Anton, provides insights about how this initiative can be best put in usage for smbs.

In this episode of the CanadianSME Small Business Podcast, we are honored to have Sarah Steele, Senior Director of Small Business Product at Visa. With over two decades of experience, Sarah is an award-winning financial professional known for her leadership in complex projects, product strategy, and team management. Her extensive background includes roles in consulting, product management, and consumer and institutional groups. At Visa, Sarah has been instrumental in enhancing client profitability and performance through tailored consulting and innovative product strategies. As Senior Director, she is currently leading the development and launch of Visa's products and platforms for the North American small business sector.

Key Highlights:

• Sarah shares key findings from the report, with a focus on challenges faced by women entrepreneurs in Canada.
• She discusses how Visa Canada is helping small and medium businesses (SMBs) obtain funding and elaborates on the initiatives in place for this purpose.
• Sarah talks about Visa’s initiatives like the Indigenous Women Entrepreneurship Fund and the Small Business Grant Program, and their impact on women-owned businesses.
• She explains the factors contributing to SMBs’ optimism about revenue growth in 2023 and how businesses can leverage this outlook.
• Sarah provides examples of how small businesses can use the resources available at Visa’s Small Business Hub, especially for digital and e-commerce enhancements.
• She shares her perspective on the future of digital payments and Visa's role in supporting small businesses in Canada, including upcoming initiatives and trends in the payment landscape.

We extend our heartfelt thanks to Sarah Steele for sharing her invaluable insights with us. Her remarkable journey in the financial sector, culminating in her current role at Visa, is an inspiration to many. Sarah's dedication to supporting the growth and success of small businesses in North America is truly commendable. We eagerly anticipate the positive outcomes of Visa's initiatives in the future. A big thank you also goes to our dedicated partners: RBC, UPS, and Xero, for their continuous support. To our listeners, don’t forget to subscribe to the CanadianSME Small Business Magazine at https://canadiansme.ca/subscription/ for more insightful stories and valuable advice. Let's continue to support local businesses, nurturing dreams and strengthening the fabric of our communities. Stay tuned for more empowering episodes from the CanadianSME Small Business Podcast.

In this compelling episode of the CanadianSME Small Business Podcast, we're honored to have Dan Kelly, President and CEO of the Canadian Federation of Independent Business (CFIB), share his extensive journey of advocacy and leadership. Dan discusses the evolution of CFIB's role in supporting small businesses, the impactful CEBA loan program, the carbon tax's implications, the rising costs of doing business, and CFIB’s strategies for policy change. Through his stories, Dan offers a masterclass in perseverance, strategic advocacy, and the importance of community support in fostering a thriving business environment in Canada.

Key Highlight Points:

• Dan Kelly’s path from policy analyst to CFIB President and CEO, emphasizing the impact of passion and perseverance in advocacy for small businesses.
• Reflections on CEBA loans' role during the pandemic, and considerations for future support mechanisms for small businesses in crises.
• Insights into the carbon tax's effects on small businesses and CFIB's role in facilitating discussions between businesses and policymakers.
• Discussion on the factors driving up the cost of doing business and how CFIB’s advocacy efforts aim to alleviate these pressures.
• The process of prioritizing issues for advocacy and strategies for enacting policy changes that benefit small businesses, along with ways business owners can contribute.

A heartfelt thank you to Dan Kelly for enlightening us with his experiences and strategies at the forefront of small business advocacy in Canada. His guidance through CFIB’s initiatives offers a beacon for small business owners navigating today's challenges. We also extend our thanks to our partners, exclusive Banking partner RBC, exclusive shipping partner UPS, and exclusive accounting software partner Xero, exclusive E-mail partner Constant Contact for their support in bringing these enriching discussions to our audience.

The takeaway from this episode the value of collective advocacy, strategic support, and leveraging community resources to bolster your business against the tides of change. Stay subscribed for more insights and stories that empower the small business community in Canada by visiting our official website, www.canadiansme.ca

Whether businesses have pivoted successfully or are still struggling, most still have a short-term focus and remain largely reactive. What’s needed now is to take a breath, look over the horizon into 2021 and plan for what’s possible in the next year, even in the face of large uncertainty.

Want to go from overwhelm to 8 figure exits, from having groups of workers to high functioning teams and from stagnant revenues to doubling income? Learn all about it from Warren Coughlin, a business coach, consultant, trainer and facilitator, who has worked with ethical entrepreneurs and mission-driven organizations to help them build businesses that mater. 

In this episode, we discussed how small businesses could better adapt to the changing times ahead. Three phases are essential for every entrepreneur to know and how businesses can effectively implement the strategic plan.

Canadian businesses have a wealth of international growth opportunities available to them. The country itself offers an extensive market with growing populations across its borders. There are several different ways to enter these markets without having any direct competitors in other countries - this makes it easier than ever before for small companies like yours! To talk about international growth opportunities for Canadian companies, we had the chance to chat with Michele Romanow, Serial Entrepreneur, Co-Founder & CEO of Clearco, Dragon on Dragons' Den. Michele is a serial entrepreneur who started six companies before her 35th birthday. She previously co-founded SnapSaves, which American tech giant Groupon acquired. She also co-founded Buytopia.ca, which acquired ten competitors and is now Emerge Commerce. In 2015, Michele became the youngest Dragon on Dragons' Den. A prolific investor, Michele has been named Fortune's 40 under 40, a Young Global Leader by the World Economic Forum, one of Canada's Most Powerful Women and Canada's Angel Investor of the Year. In this podcast, Michele discussed her partnership with google for the first-ever Think Global International Growth event, the key strategies for succeeding in foreign markets, the tools and insights that helped her scale Clearco internationally, and shared her advice for entrepreneurs who are looking to expand their business into new markets.

In this CanadianSME Small Business Podcast episode, we explore the cutting-edge world of quantum technology with James Nguyen, Co-Founder and CEO of Quantropi. Recognized as one of Ottawa’s Top Forty Under 40, James has transformed Quantropi into a leader in quantum-secure communications, setting new standards for digital security. He shares his journey from inception to innovation and how Quantropi is shaping the future of data security.

Key Highlights:

• James discusses his transition from economics and investment to founding Quantropi, inspired by the potential of quantum technologies to revolutionize data security.
• Learn how Quantropi distinguishes itself in the competitive quantum security market, offering unique solutions that protect against both current and emerging digital threats.
• James details the significant hurdles encountered while developing quantum-secure technologies and how Quantropi navigated these challenges to foster innovation and growth.
• Discover how small and medium enterprises can utilize quantum technologies to enhance their security measures and operational efficiency, ensuring they are prepared for future digital landscapes.
• James provides insights into upcoming trends in quantum technology and how businesses should prepare to integrate these advances to stay competitive and secure.

Thank you, James Nguyen, for joining us on the CanadianSME Small Business Podcast and sharing your invaluable insights into the quantum realm. Your journey from economics to quantum innovation is not only inspiring but also a testament to the transformative power of technology in business.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Xero: https://www.xero.com/ca/?source=CanadianSME

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this episode of the CanadianSME Small Business Podcast, we are thrilled to welcome Michelle Bourgeois, PwC Canada's National Alliance and Consulting Technology Leader. Michelle is at the forefront of PwC’s cloud initiatives, shaping strategies and forging partnerships with leading cloud providers such as AWS, Google, and Microsoft to drive innovation for Canadian businesses.

During our discussion, Michelle dives into the career opportunities in cloud engineering, PwC’s collaboration with AWS on the 'Jump Start Your Career' program, and the impact of cloud technologies on business modernization and the Canadian economy. As businesses continue to evolve in the digital landscape, PwC’s initiatives are creating new career pathways and helping companies leverage cloud solutions for growth and efficiency.

Key Highlights:

• PwC and AWS’s 'Jump Start Your Career' Program – Michelle shares how this initiative is shaping the next generation of cloud engineers and creating new opportunities for young professionals in Canada.
• Career Pathways in Cloud Engineering – Learn about the diverse career options within PwC’s cloud practice and how the firm is fostering talent at all levels.
• PwC’s Cloud Expertise for Businesses – Discover how PwC’s deep expertise in cloud technologies is helping Canadian businesses modernize and optimize their operations.
• The Economic Impact of Cloud Innovation – Michelle discusses how cloud technology is driving economic growth and transforming industries across Canada.
• The Role of Partnerships in Cloud Innovation – Understand the importance of strategic alliances, like PwC’s partnerships with AWS, Google, and Microsoft, in advancing cloud technologies.

We would like to extend our heartfelt thanks to Michelle Bourgeois for sharing her valuable insights on cloud innovation, career development, and the future of technology. Her expertise truly highlights the transformative power of cloud solutions in shaping the future of Canadian businesses.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Google: https://www.google.ca/

Don’t forget to subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit!

In February 2021, Phase 5 partnered with B2SB agency Cargo and surveyed more than 2,000 Small Business Owners (SBOs) and decision-makers across Canada and the US. Their research explored drivers of SMB purchase and loyalty behaviour in general, as well as in specific industry sectors including financial services, tech & telecom, logistics, and software. It also investigated what SMBs currently fear, forecast, want, and need from the large enterprise brands that serve them.

I am joined by Stephan Sigaud, Phase 5’s EVP of Marketing. Stephan is passionate about partnering with clients to address their challenges and opportunities around customer-centricity.

In this podcast, Stephan highlighted the takeaways from the research by discussing the barriers that stand in the way of a business growing more quickly, trends in the world of digital marketing, and how the digital revolution will transform marketing.

CanadianSME had the opportunity to chat with David Smith and David Town, from Virtual Leadership Matters, they are offering a COMPLIMENTARY Virtual Interactive 1-hour Learning Session where you can Gain powerful insights from expert professionals ready to help you successfully navigate the unknowns of managing virtual teams in order to maintain and enhance Productivity.

Welcome to the CanadianSME Small Business Podcast, your trusted source for practical advice and strategies tailored to Canadian entrepreneurs. I’m your host Maheen and today we’re diving into a crucial topic for small and medium-sized businesses—business travel optimization.

In 2021, small businesses employed 10.3 million Canadians, accounting for 63.8% of the workforce. This underscores the vital role SMEs play in driving Canada’s economy. Yet, managing business travel effectively remains a challenge for many.

Joining us today is Kate Norris, Global Director of SME Strategy for IHG Business Edge at IHG Hotels & Resorts. With over 25 years of experience in the hospitality industry, Kate is a thought leader in helping SMEs streamline their travel strategies to save time and money while boosting productivity.

Key Highlights:

1. The Importance of Travel for SMEs:
   • How face-to-face interactions fuel growth and business relationships.
   • Balancing travel needs with financial constraints in today’s economic climate.
2. Minimizing Travel Expenses:
   • Practical tips for cost-saving, including supplier relationships and loyalty programs.
   • Leveraging tools and partnerships like IHG Business Edge to reduce travel costs.
3. Efficient Travel Planning:
   • Simplifying travel arrangements for time-strapped business owners.
   • Real-life examples of SMEs benefiting from streamlined travel solutions.
4. Securing Favorable Agreements:
   • Strategies for SMEs to negotiate better deals and partnerships despite limited budgets.
   • The importance of building strong supplier relationships for long-term benefits.
5. IHG Business Edge Partnership Program:
   • Overview of new features and benefits for SMEs in Canada.
   • How the program helps businesses save money, manage travel more effectively, and access exclusive perks.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

In this insightful episode of the CanadianSME Small Business Podcast, we sat down with Steven Wright, President & CEO of Focus, a visionary leader in sales management and CRM solutions. Steven has spent his career honing the art of sales leadership, helping businesses achieve significant growth by optimizing their sales operations and leveraging the right technology. Steven shares his expertise on the critical aspects of sales leadership, the importance of CRM management, overcoming sales challenges, and the long-term benefits of investing in expert sales leadership and technology.

Key Highlights:

• Steven discusses how sales leadership directly impacts a company’s growth and success.
• The critical role of CRM management in streamlining sales operations.
• Common issues sales teams encounter and effective strategies to address them.
• Discussion on the long-term benefits of investing in expert sales leadership and robust CRM systems.
• Steven’s recommendations for selecting and implementing sales technologies that match a business’s needs.

We would like to extend our sincere thanks to Steven Wright for sharing his invaluable insights and experiences with us. His expertise in sales leadership, CRM management, and the integration of sales technologies provides valuable guidance for businesses looking to refine their sales strategies and achieve long-term growth. We hope this episode has equipped you with the tools and knowledge needed to enhance your sales operations and drive your business forward.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Google: https://www.google.ca/

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this impactful episode of the CanadianSME Small Business Podcast, we welcome Karen Campbell, a prominent advocate for gender equality and economic justice. Serving as the Senior Director of Community Initiatives & Policy at the Canadian Women's Foundation, Karen has been a trailblazer for women and gender-diverse individuals across Canada. Her leadership in the "Partnering for Feminist Entrepreneurship" program and other national initiatives highlights her unwavering commitment to creating an inclusive entrepreneurial ecosystem. Karen's background in advocating for migrant workers and her current efforts in steering significant policy changes underline her passion for amplifying underrepresented voices in the business sector. This episode is set to offer enlightening perspectives on advancing a more equitable business environment.

Key Highlights:

• Karen discusses the Canadian Women's Foundation's role and initiatives in supporting women and gender-diverse individuals in the business world.
• She sheds light on the specific barriers and opportunities that women and gender-diverse entrepreneurs face in Canada.
• Karen identifies additional supports and resources crucial for women and gender-diverse entrepreneurs in today's business landscape.
• She observes emerging trends in business approaches among women and gender-diverse individuals.
• Karen offers guidance to small business owners and entrepreneurs on building more inclusive and equitable workplaces, focusing on women and gender-diverse individuals.

We extend our heartfelt gratitude to Karen Campbell for sharing her invaluable insights and her relentless dedication to promoting gender inclusivity in entrepreneurship. We are also thankful to our partners: RBC, UPS, and Xero, for their support in making this podcast a success. To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at https://canadiansme.ca/subscription/ for more enriching and informative content. Let's all continue to champion small businesses and contribute to the diverse and vibrant fabric of our economies. Stay tuned for more episodes that inspire and inform the entrepreneurial community.

In this episode of the CanadianSME Small Business Podcast, we are delighted to welcome Lori Merrall, Vice President of Franchise Sales at Sola Salon Studios. With her diverse background that spans from advertising and sponsorship sales for the Arizona Coyotes to significant roles in TV and film, Lori brings a unique perspective on business growth and entrepreneurship. Her journey has seen her hold pivotal positions at BrightStar Care, Massage Envy Franchising, and Kahala Brands, leading to her current role at Sola Salon Studios. Here, she plays a crucial role in helping beauty professionals succeed as independent salon owners.

Key Highlight Points:

• Lori discusses how the micro-franchising concept of Sola Salons fuels entrepreneurship in Canada and what sets it apart, including a success story that illustrates the impact of this model.
• Insights into the key factors driving the trend of micro-businesses in Canada, especially in the current economic climate, and its impact on local communities and economies.
• Predictions for the future of the salon industry and franchise entrepreneurship in Canada, and how these trends might shape the industry over the next five years.
• The importance of this milestone for the brand and its community of entrepreneurs, and how it aligns with Sola's future goals and vision.
• Lori delves into how Sola Salon facilitates the entrepreneurial journey of its customers, along with the unique challenges and rewards experienced in this process.
• Lori's strategies to sustain and grow Sola's presence in the competitive Canadian market and ensure these strategies resonate with local entrepreneurs and communities.

We extend our sincerest gratitude to Lori Merrall for joining us and sharing her invaluable insights. Her expertise in the realm of micro-franchising and her passion for small businesses and entrepreneurship in Canada are truly impressive. Today's key takeaway is the transformative power of micro-franchising and its significant role in shaping the future of small businesses and entrepreneurship in Canada.

We also thank our partners: RBC, our exclusive banking partner; UPS, our exclusive shipping partner; and Xero, our exclusive accounting software partner. Their support is integral to the growth and success of small businesses.

Don't forget to subscribe to CanadianSME Small Business Magazine for more inspiring content. Visit www.canadiansme.ca  for the latest updates and resources tailored for small businesses.

In another enriching episode of the CanadianSME Small Business Podcast, we had the privilege of hosting Elisa Swern, a distinguished Consumer Markets Leader and Partner at PwC Canada. With a remarkable career spanning over 25 years, Elisa has shaped retail and consumer strategy, driving organizations towards achieving operational excellence. Her involvement with PwC's Alumni team in the GTA underscores her commitment to community engagement and fostering innovative programs.

Key Highlights:

• Elisa discusses the motivations behind PwC's recent consumer behavior report, highlighting key demographics.
• Insights into how small businesses can leverage this data to refine their strategies and better cater to evolving market needs.
• Elisa shares effective strategies for retailers to attract and retain customers amidst fierce competition.
• Examples of successful implementations that resonate with current consumer demands are explored.
• The podcast delves into the shifting priorities of consumers, especially in light of recent economic changes.
• Elisa advises on how businesses can adapt to maintain consumer trust and relevance.

We would like to thank Elisa Swern for her invaluable insights. 

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Xero: https://www.xero.com/ca/?source=CanadianSME

Constant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

To such inspiring mothers, wishing a very Happy Mother’s Day.

As financial independence is playing an integral role in women’s life, they are beginning to recognize the impact of their decisions on their loved ones.

On this mother’s day special we had the chance to chat with Chantal Mackenzie, Regional Vice President, Canada Protection Plan. where we discussed women’s awareness and education on important aspects of insurance when it comes to financial independence and family planning and the role of mothers in protecting themselves and loved ones in the event of an emergency as a crucial component to achieving financial independence.

With over three decades of experience in the financial industry, Chantal Mackenzie is the Regional Vice President at Canada Protection Plan, a Foresters Financial Company for Alberta South, NWT/YT. 

As Vice President, she focuses on transforming and coaching advisors and general managing agencies with their business growth plans. With an impressive record of success in developing winning growth strategies and building effective teams, Chantal has set strategic direction for brokers and distributors through Canada Protection Plan's product solutions and tools.  

Over the course of her career, her experience in growing organizations has ranged  from traditional and simplified issue insurance providers. 

In this episode of the CanadianSME Small Business Podcast, we sit down with Lisa McEwan, Vice President of Hemisphere Freight and Customs Brokerage Services Inc., to discuss the impact of Canada’s new CARM portal on cross-border trade and its implications for small and medium-sized businesses. With over 15 years of expertise in cross-border logistics and supply chain management, Lisa shares how the CARM portal is affecting trade efficiency, potential economic losses, and strategies businesses can adopt to build resilience in their supply chains.

Key Highlights:

• Impact of the CARM Portal on Trade Efficiency – Lisa explains how the CARM portal is affecting cross-border trade, causing delays, and creating challenges for businesses.
• Potential Economic Loss from Trade Disruptions – Discover how disruptions in trade could affect Canada’s economy, especially with imports from the US.
• Broader Impact on Supply Chains – Lisa provides insights on how CARM-related challenges are adding pressure to Canada’s already fragile supply chain.
• Building Supply Chain Resilience – Learn actionable strategies for building resilience into supply chains to withstand disruptions.
• Staying Ahead of Future Trade Changes – Lisa shares tips on how businesses can stay informed and navigate future changes in the trade landscape.

We would like to extend our heartfelt thanks to Lisa McEwan for sharing her valuable insights on navigating the complexities of Canada’s trade regulations and helping businesses build resilient supply chains.

Shoutout to our sponsors for more information find their links below:

RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html

UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA

Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   

IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME

Google: https://www.google.ca/

Don’t forget to subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit!

CanadianSME small business magazine has always encouraged and supported women entrepreneurship. It is our goal and mission to support and promote women entrepreneurs across Canada. Today, we had a chat with our businesswoman of the month, Cara Hirsch, Founder of Hirsch + Associates, and discussed the opportunities and challenges women entrepreneurs face.

 

The 31-year-old Winnipeg native started her namesake real estate consulting company, Hirsch + Associates, in January 2019 after

leaving Milborne Group, where she worked for 9 years before deciding to venture off on her own. With over 10 years of

experience in the Toronto market, she has sold 7,800 units and has launched 30+ successful projects to date, from inception all the way until they are built. As a real estate investor herself (she began buying a property at just 24-years-old), it only seemed fitting that she take the next step in her career and start her own firm.

In an industry that is slow to change, largely male-dominated, and saturated with companies that have been passed down

generationally, it can be daunting to start your own business. However, it has proved to be a successful decision as Hirsch +

Associates impressively launched two large developments just shy of 1,000 units, selling just under $1 billion in revenue in their first year.

Welcome to the CanadianSME Small Business Podcast! Today, we explore the dynamic intersections of technology, community empowerment, and innovation in Canada. Our focus is on how custom software solutions are driving operational efficiency and creating meaningful impact in businesses, Indigenous communities, and non-profits alike.

We are thrilled to host two visionary leaders, Jackie French, Operations Manager at AOS Partners, and Sandy Hamel, Founder and CEO at AOS Partners.

These trailblazers bring a wealth of experience and unique perspectives Jackie leads with a client-centric approach, driving sustainable technological solutions for complex challenges. Sandy, with her remarkable 50-year career in IT, focuses on integrating change management and innovation to build lasting, impactful technology platforms.

Together, Jackie and Sandy are redefining how technology serves as a bridge to empower communities and foster long-term growth.

Key Highlights:

1. Custom Software for Lasting Impact
   • How innovative solutions like SaFire and Meridian are streamlining operations, reducing administrative burdens, and improving workflows for organizations and communities.
2. IT Evolution Over Five Decades
   • Sandy reflects on her groundbreaking journey as a female pioneer in IT, offering insights into the evolution of technology over the past 50 years.
3. Empowering Indigenous and Non-Profit Organizations
   • Jackie discusses how AOS Partners collaborates with Indigenous communities and non-profits to address unique operational challenges with tailored solutions.
4. The Power of Change Management
   • Exploring the critical role of adapting organizational structures and workflows to successfully implement IT solutions.
5. A Collaborative Future
   • Jackie and Sandy share their vision for a future where technology continues to bridge gaps and create opportunities for diverse communities across Canada.

Special Thanks to Our Partners

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, subscribe to the CanadianSME Small Business Magazine at www.canadiansme.ca. Join us next time as we continue bringing valuable strategies to help your business grow.

CanadianSME had a chat with Steve McLellan, CEO of Saskatchewan Chamber of Commerce and discussed how the Saskatchewan Chamber of Commerce is helping Saskatchewan businesses to adapt to the new normal.

In this episode of the CanadianSME Small Business Podcast, we were honored to welcome Kayla Fenton, Senior Product Manager for Sustainable Packaging Operations at Amazon. With her extensive background in sustainability, policy, and urban planning, Kayla is at the forefront of Amazon's efforts to minimize packaging waste through innovative and sustainable operations. Her role in the Ships in Product Packaging (SIPP) program and her dedication to reducing operational and material waste demonstrate the potential for large corporations like Amazon to lead in environmental stewardship while maintaining economic efficiency. Kayla shares her journey from her academic roots at the University of Texas at Austin to her impactful work in sustainable packaging, offering insights into the challenges and successes of integrating sustainability into one of the world's largest companies.

Key Highlight Points:

• Kayla discusses her background and the path that led her to champion sustainability initiatives within Amazon, highlighting the challenges and solutions in making sustainability a core part of operations.
• Insights into the extension of Amazon's sustainable packaging efforts and how it influences the broader marketplace, including the process for third-party sellers to engage with the SIPP program.
• An overview of how the Ships in Product Packaging program operates, its criteria, and the significant benefits observed from its implementation for Amazon and its customers.
• The advantages of Amazon's sustainable packaging initiatives for selling partners and customers, with feedback from those who have experienced these changes firsthand.
• Kayla shares future directions for Amazon's sustainable packaging solutions in Canada and the company's long-term goals for reducing packaging waste.

A heartfelt thank you to Kayla Fenton for joining us and shedding light on the significant strides Amazon is making in sustainable packaging. Her expertise and dedication underscore the critical role that innovation and commitment play in addressing environmental challenges within the corporate sector.

We also express our gratitude to our partners, including Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their support of the CanadianSME Small Business Podcast.

Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more inspiring content.

As the stay-at-home order continues throughout most of Ontario, this is a timely topic as companies look towards new ways to engage their teams. 

Please join me in welcoming Erin Maynes. Erin is a passionate brand strategist, marketer and entrepreneur. She is the founder of experiential retail agency Shopmakers, as well as the online gifting business foodiepages.ca. A graduate of the Queen’s School of Business, Erin spent many years leading national strategy and marketing initiatives for Canada’s largest restaurant group prior to founding foodiepages in 2013. 

Erin founded Toronto-based experiential retail agency Shopmakers in 2018, in partnership with BRIKA, where she specializes in recognizing opportunities for strategic retail development and pop-up programming. She has produced over 50 pop-up retail experiences across Canada. She is an advisor and champion for emerging food and beverage entrepreneurs and sits on the board of Toronto’s Food Business Incubator. She lives in Leslieville with her husband and two daughters.

In this podcast, Erin provided thought-leadership on the importance of cultivating connections with team members during this time, and the various ways to do so all while supporting local businesses.