Plongez dans la liste complète des épisodes de Beyond the Wrench. Chaque épisode est catalogué accompagné de descriptions détaillées, ce qui facilite la recherche et l'exploration de sujets spécifiques. Suivez tous les épisodes de votre podcast préféré et ne manquez aucun contenu pertinent.
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Date
Titre
Durée
09 Feb 2022
Social Media, Creating Content, & Working With Schools ft. Jeff Buckley, My Father’s Shop Certified Auto Repair
01:01:02
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In this week’s episode of Beyond the Wrench, we are joined by Jeff Buckley, Owner, My Father’s Shop Certified Auto Repair. Jeff is so passionate about the automotive industry and truly cares about the education and future of the automotive industry. Jeff talks with us about how he uses social media to create a name for himself, time management and being consistent on social media, and how he works to get shops involved with schools.
Boosting the Industry Through Social Media, ft. Chryssa Hunlock, California Truck Centers
01:01:22
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Chryssa Hunlock, Service Manager, California Truck Centers. Chryssa shares with us how she became comfortable posting on social media, creating consistent content, and how she uses social media to attract more people into the industry.
A Marketer's Guide to Recruiting ft. Sara Kerwin, WrenchWay
00:52:43
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Sara Kerwin, Director of Marketing, WrenchWay. Sara shares how shops can get a leg up when recruiting technicians by thinking like a marketer. She talks about how to think outside the box when recruiting, provides us with recruiting tips, and discusses how shops can implement a plan for recruiting.
How Dealerships Can Build Relationships with Schools ft. Marcus Hicks, Ford TPS Program
00:57:49
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week's episode of Beyond the Wrench, we are joined by Marcus Hicks, Area Manager, Ford TPS Program to discuss how dealerships can build relationships with schools. He talks about students' perceptions of the industry, how we can get parents involved, and the benefits of education.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Marketing Advice for Repair Shops ft. Martin Morgan, Repair Shop Websites
01:11:44
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In this week’s episode of Beyond the Wrench, we are joined by Martin Morgan, General Manager, Repair Shop Websites. Martin discusses the relationship between marketing and recruiting. He explains common marketing mistakes shops make, how to make marketing less intimidating, and traits of a great shop.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Barriers of Entry to Becoming a Technician ft. Eric Villa, Diesel Garage Foundation
00:56:45
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Eric Villa, CEO & Founder, Diesel Garage Foundation. Eric shares with us some of the biggest barriers he sees for young people looking to join this industry and become an automotive, collision, or diesel technician.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Building Equal Relationships Between Schools and Shops ft. John Gardner & Josh Ellis, Chipola College/Tech Garage
00:57:06
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by John Gardner and Josh Ellis who are automotive instructors at Chipola College. You may also know them as the TV hosts of Tech Garage! During the episode, we discuss all the details behind their show and the success they’ve seen. We then go on to talk about how schools can build an automotive, collision, or diesel program, how to create an effective advisory committee, and the expectations of new technicians joining a shop.
How to Protect Your Shop from Illegitimate Credit Card Chargebacks ft. Tyler Kattre, Wind River Financial
00:56:03
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Tyler Kattre, President, Wind River Financial. Tyler breaks down everything a shop needs to know about illegitimate credit card chargebacks. He explains common frustrations, how to handle chargebacks, and documenting chargebacks.
Value of Associations for Shops, Carolyn Coquillette
00:59:53
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Carolyn Coquillette, President of Automotive Service Councils of California (ASCCA) and CEO of ShopWare. Carolyn gives us the inside scoop on how she became president of ASCCA, the importance of getting involved in associations, and general advice for shop owners/managers on how to take care of their technicians.
Diesel Laptops: Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Nick Adams, Managing Director, Dieselmatic Digital Inc. We discuss how shops can show they are unique, common marketing mistakes seen in shops, and best practices to improve a shop's marketing.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Nick Adams Managing Director, Dieselmatic nick@dieselmatic.com
Sponsor:
Fullbay: Industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Garrick Weaver, Human Resources Director, Penn Power. Garrick shares with us interview tips for technicians, asking questions in an interview, and the importance of technician training/ development.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Garrick Weaver Human Resources Director, Penn Power Group gweaver@pennpowergroup.com
Sponsor:
BusPatrol: Transforming pupil transportation by creating a system to sustain the safety of children as they travel to and from school. Our AI-Enabled Stop-Arm Camera School Bus Safety Program makes roads safer at no cost.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week's episode of Beyond the Wrench, we are joined by Kim Hickey, Management Consultant & Coach, Automotive Training Institute. Kim shares with us how to change a shop's mindset, the struggle shops are facing to find technicians, the importance of establishing a process, and best practices to ensure your process is a success.
Tackling the Technician Shortage ft. Jason Olinger
01:04:12
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In this week’s episode of Beyond the Wrench, we are joined by Jason Olinger, Automotive Technician, Gwatney Chevrolet. Jason shares with us his insight on why there is a technician shortage, solutions to help fight the technician shortage, and more.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jason Olinger Automotive Technician, Gwatney Chevrolet jason.olinger@okstate.edu
Sponsor:
WheelTime Network consistently delivers your quality truck and coach repairs on time and on budget – minimizing delays and maximizing profit. The WheelTime Network is comprised of 16 independent Member companies and 152 service locations across the U.S. and Canada.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Mary Kelly, Event Leadership Economist, Productive Leaders. Mary shares with us advice on asking for testimonials, how to find quality employees, the importance of having a vision, and overall great tips on how a shop can be more profitable with less work.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mary Kelly Event Leadership Economist, Productive Leaders mary@productiveleaders.com
Sponsor:
Lithia Motors, Inc. is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. Lithia offers a truly exceptional variety of used cars for sale. Lithia's used cars are known for quality, and you can find a safe used car and a reliable truck at Lithia dealers.
Perspective of a Young Tech ft. Madelynn Vant Hoff
00:53:17
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Madelynn Vant Hoff, Automotive Technician, Don Miller Subaru East. Madelynn talks about her experience as a young female joining the industry, what drove her to the industry, and the importance of having a mentor.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Madelynn Vant Hoff Automotive Technician, Don Miller Subaru East mjvanthoff@madisoncollege.edu
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
Check out Fullbay’s free Ebook, How to start a mobile repair shop. The Ebook walks you through everything you need to know on starting a mobile repair shop.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Aaron Picozzi, President, American Diesel Training Centers. Aaron provides us with great insight on what qualities make a great performer. Aaron talks about how to find quality people, what it takes to be a successful mentor, and how to be a coach.
Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
Perception of Shops in Schools ft. Allie Libby and Linda Murray
00:54:17
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Alle Libby, School Counselor, Merrill High School and Linda Murray, Youth Apprenticeship Advisor, Merrill High School. Allie and Linda share with us how the perception of working in the trades has changed in high schools, the importance of youth apprenticeship programs, and generational gaps within the industry.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guests:
Allie Libby School Counsler, Merrill High School alexandra.libby@mapsedu.org
Linda Murray Youth Apprenticeship Advisor, Merrill High School linda.batcheldermurr@mapsedu.org
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality, offer at least a 12/12 warranty (or better), have a high customer satisfaction rating, and guaranteed fair prices.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by John Spence, Business Advisor and Author. John shares with us what employees are looking for in a job, how to build a strong team, and the characteristics of a great leader.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
John Spence Business Advisor and Author john@johnspence.com
Sponsor:
Sonic Tools is a highly experienced specialist in the development and production of professional hand tools and toolboxes. With immense knowledge and expertise, Sonic has a growing reputation for its quality automotive repair tools and related products.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week's episode of Beyond the Wrench, we are joined by Charlie Ayers, President, Coordinating Committee For Automotive Repair (CCAR). Jay and Charlie discuss how shops can understand and not fear OSHA, the importance of safety training, and best practices for shop safety.
RepairSmith is the most convenient way to get your car repaired. Their certified mobile mechanics come to your home or office to complete your repair. They make the process easy from start to finish by offering upfront pricing, online booking, after-hours support, and a full warranty.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Lucas Underwood, President, L&N Performance Auto Repair. Lucas shares with us stories from his experience as a shop owner, common problems found in leadership, and what makes someone a great leader.
Caliber Collisions repairs and warranty give you peace of mind, but their exceptional customer service puts your mind at ease. They are a preferred partner of the nation’s leading vehicle manufacturers. Their technicians receive ongoing comprehensive, industry-recognized training and utilize the latest technology to ensure that we restore your car back to manufacturer standards.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Caroline Daley, Engineering Student, University of South Florida. Caroline gives us details about her experience in the automotive industry, misconceptions of the industry, the importance of exploring multiple career options, and her journey to becoming a SkillsUSA national officer.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Caroline Daley Engineering Student, University of South Florida cdaley@skillsusanationalofficer.org
Sponsor:
Lithia Motors is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. They are focused on providing customers with an honest and simpler buying and service experience. They give customers straightforward information so they can make confident decisions.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Marshall Sheldon, Diesel Technician, Murphy-Hoffman Company. Marshall shares with us his experience as a mentor, characteristics of a great mentor, and how mentorship allows technicians to leave behind a legacy.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marshall Sheldon Diesel Technician, Murphy-Hoffman Company Marshall86@live.com
Sponsor:
Collabtic is a modern collaboration, training and support platform for service organizations and technicians. It is designed to enable service organizations to retain and grow valuable knowledge to give technicians the confidence and insight they need to service customers.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Beth Rutter, President, E.A Rutter Management Consulting. Beth explains how to become a good leader, how people learn and what makes them different, and she gives advice on mentorship.
Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more.
Growing Young Techs in the Industry ft. Randy Clements and Adam Macie
00:51:10
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Randy Clements, General Manager and Adam Macie, Service Manager, Euro Motorcars Devon. Randy and Adam share with us all the details behind the mentorship program at their shop. They discuss how mentorship has changed over the years and advice to young technicians looking to get involved in the industry.
The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.
Recruiting Technicians Today ft. Morgan Dolan, U.S. Xpress
00:58:05
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Morgan Dolan, Sr. Maintenance Recruiting Manager, U.S. Xpress. Morgan shares with us how she looks for quality candidates, some of the challenges in recruiting, and the overall candidate experience in recruiting.
About Our Host:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Morgan Dolan Sr. Maintenance Recruiting Manager, U.S. Xpress mdolan@usxpress.com
Sponsor:
Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.
WrenchWay Resources:
For Technicians & Students
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Mobile Diagnostics ft. Joel Adcock, Precision Diagnostics
00:57:02
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Joel Adcock, Director of Business Development, Precision Diagnostics joins us to discuss finding quality diagnostic technicians, how he keeps up with the changes in technology, and the process behind being a mobile technician.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joel Adcock Director of Business Development, Precision Diagnostics joel.adcock@precisiondiagnosticsco.com
Sponsor:
Fullbay: Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.
Hiring Culture ft. Geoff Berman, Automotive Training Institute
00:56:49
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Geoff Berman, Performance Coach, Automotive Training Institute, joins us as we discuss attributes to consider when making a new hire, how to become a better leader, and advice on different interview styles.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Geoff Berman Performance Coach, Automotive Training Institute gberman@autotraining.net
Sponsor:
Diesel Laptops: Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.
Understanding Today’s Technician ft. Loren Mejia, MBI Motors
00:55:08
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Loren Meija, BMW Technician, MBI Motors joined us to give his perspective on how technicians are different, what the future of the industry looks like, and pain points within the industry.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Loren Meija BMW Technician, MBI Motors mejialoren@gmail.com
Sponsor:
RepairPal: RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergoes a rigorous certification process to ensure they are high quality. If you are interested in working or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
How Shops Can Protect Themselves ft. Matthew Leffler, Epika Fleet Services
01:03:28
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Matthew Leffler, Director of Business Development, Epika Fleet Services. Matthew discusses the impact of non-compete clauses, the importance of workers’ compensation, and advice on negotiating.
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616 Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders About Our Host:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matthew Leffler Director of Business Development, Epika Fleet Services Matthew@armchairattorney.com
Sponsor:
Sonic Tools: Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Leading with Process, Corey Smith, National Auto Care
01:01:22
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we had the pleasure of being joined by Corey Smith, National Fixed Operations Training Manager, National Auto Care. Corey talks about how to develop a process, ways to implement a process, and ways to gamify your process.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Corey Smith National Fixed Operations Training Manager, National Auto Care CSmith@nationalautocare.com
Sponsor:
RepairSmith: RepairSmith delivers repair and scheduled maintenance on-location for fleet owners to maximize vehicle utilization and consolidate costs. Founded in 2018, RepairSmith is based in Los Angeles and offers service across 550+ cities. All RepairSmith mechanics are employees of the company and are equipped with quality tools and parts to deliver a five-star service experience. To learn more, visit repairsmith.com.
Changing the Perception of Skilled Trades ft. Jim Bologa, Porter and Chester Institute
00:53:59
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Jim Bologa, CEO, Porter and Chester Institute. Jim discusses how students can understand their skill set, how to build students up for success, and the importance of continuing education.
Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.
The Importance of Technician Training ft. Andrew Jablonowski, Garage Gurus
00:53:59
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Andrew Jablonowski, Content and Curriculum Manager, Garage Gurus joins us to share his insights on the importance of training, the transition of training from school to a shop, and the challenges with training.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Andrew Jablonowski Content and Curriculum Manager, Garage Gurus andrew.jablonowski@driv.com
Sponsor:
Caliber Collison is a part of Caliber’s family of companies that are committed to making a difference in the lives of their teammates, customers, and communities. They do this with one singular purpose in mind–Restoring the Rhythm of Your Life. Getting their customers back to what matters most to them is what drives them. All of their companies live by the same mission and vision and are looking to invest in teammates who are inspired to serve. Learn more at caliber.com.
Keeping Your Technicians Happy ft. Tully Williams, The Niello Company
01:02:33
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Tully Williams, Fixed Operations Director, The Niello Company joins us for an exciting episode. Tully shows his passion for the automotive industry by discussing ways shops can keep their technicians happy. He talks about why flat rate gets a bad name, how shops can care for their technicians, and how to improve the manager and technician relationship.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tully Williams Fixed Operations Director, The Niello Company twilliams@niello.com
Sponsor:
Collabtic gives your technicians the confidence and insight they need to service their customers. Collabtic’s A.I.-driven knowledge base builds organization intelligence as the system is used to provide proactive recommendations to technicians. To learn more about if Collabtic would be a solution you would like to add to your shop, check out collabtic.com.
The Importance of Recruitment Marketing ft. Martha Carrigan, Big Shoes Network
01:00:45
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Martha Carrigan, CEO, Big Shoes Network. Martha shares with us her knowledge on recruitment marketing, how to treat your employees right, and how to get valuable feedback from employees.
Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Making Your Service Advisors a Priority ft. Chris Craig
01:00:59
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Chris Craig joins us to discuss his experience as a former service advisor, the importance of the advisor and technician relationship, advice on shop turnover, and best practices on selling diagnostic time.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Chris Craig Christopher.t.craig92@gmail.com
Sponsor:
The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.
Profitability and Productivity ft. Arun Coumar, Driven Capital Partners
00:52:43
In this week’s episode of Beyond the Wrench, Arun Coumar, Founder and CEO, Driven Capital Partners joins us. Arun shares his expertise on pain points in running a business, the importance of having processes and procedures in place, and advice on managing your finances.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Arun Coumar Founder and CEO, Driven Capital Partners arun@drivenperformanceadvisors.com
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
The Value of a Technician ft. Josh Arnold, Toyota of Corvallis
00:57:28
In this week’s episode of Beyond the Wrench, we are joined by Josh Arnold, Master Technician, Toyota of Corvallis. Josh walks us through a tool he created to track his hours, the importance of paving a career path, and advice for young technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Arnold Master Technician, Toyota of Corvallis kickstart128@gmail.com
Sponsor:
Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
WrenchWay Resources:
For Technicians & Students
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Breaking Down Diagnostics ft. Matt Fanslow and Pedro De La Torre
00:59:35
In this week’s episode of Beyond the Wrench, we are joined by Matt Fanslow, Diagnostic Technician/Shop Manager, Riverside Automotive and Pedro De La Torre, Technician, Logic Auto. Matt and Pedro discuss what motivates them in the automotive industry, changes in the industry, and a class Pedro is teaching about his discovery with Subaru.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guests:
Matt Fanslow Diagnostic Technician/Shop Manager, Riverside Automotive adtmatt@yahoo.com
Pedro De La Torre Technician, Logic Auto pedro@logicautollc.com
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality. If you are interested in working, or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Bettering Your Business ft. Craig Zale, Craig’s Car Care
01:01:33
In this week’s episode of Beyond the Wrench, we are joined by Craig Zale, CEO, Craig’s Car Care. Craig shares his perspective on investing in training, the importance of culture, and how to be profitable.
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Growing High School Automotive Programs ft. Ben Zimmerman, Verona High School
01:09:52
In this week's episode of Beyond the Wrench, Ben Zimmerman, Automotive Teacher, Verona High School joins us to talk about the increase in enrollment in his program, the support he receives from the industry, and how he teams up with local schools to run his advisory board meetings.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Ben Zimmerman Automotive Teacher, Verona High School zimmermb@verona.k12.wi.us
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
The Future of Analytics and Service ft. Marcus Aman, Bayley
00:56:30
In this week’s episode of Beyond the Wrench, Marcus Aman, CEO and Co-Founder of Bayley Service Intelligence joins us to talk about the tool he created to help shops measure data and increase profit, the importance of analytics, and the future of service work.
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616 Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marcus Aman CEO, and Co-Founder, Bayley Service Intelligence marcus@shyftauto.com
Sponsor:
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page to find out how you can join their team.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
What’s New in Automotive? ft. Dan Shine, Automotive News
00:58:37
Labor shortages, parts shortages, advances in technology… Keeping up with what’s going on in the automotive industry is no easy task.
Dan Shine, Senior Editor, Automotive News, joins us to discuss some of the most talked about topics in the automotive industry right now and how the industry is progressing by focusing less on the problems and more on the solutions.
If you want to train for an exciting career in transportation, skilled trades, or energy…UTI may be the school for you.
You’ll learn how to work with tools and equipment from some of the world’s top brands, like BMW, Ford, General Motors, Daimler (DIME-LER) Trucks and more…that’s why many of these brands recruit UTI grads when hiring.
Develop your skills in state-of-the-industry labs. Train in a blended learning format designed to mirror the industry.
You can graduate in less than a year. And their career services department is here to support grads as they launch their careers.
UTI has a national reputation, with a variety of programs to choose from at campuses across the country. You’ll learn the skills you need in a hands-on environment that doesn't feel like a traditional school.
Disclaimer: Some programs may require longer than one year to complete. UTI is an educational institution and cannot guarantee employment or salary.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Building a Network to Support Automotive Programs ft. Scott Norman, Pittsburg State University
01:00:43
Automotive programs need more support than ever if we want to improve the technician shortage.
Scott Norman, Professor and Automotive Coordinator at Pittsburg State University, joins us to discuss how building relationships with industry and alumni networks is key to running successful automotive programs.
(01:15) - Guest Background (4:53) - The Evolving Automotive Industry & Its Effects on Automotive Education (13:47) - Building & Maintaining Relationships with Industry (19:04) - How to Engage & Leverage Your Alumni Network to Grow Your Program (26:10) - Ways Shops Can Help Schools (36:36) - Running Productive Advisory Committee Meetings (51:54) - Attracting More Students to Automotive Programs
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Tim Eisenmann CEO, Torqata tim.eisenmann@torqata.com
Sponsor: The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Growing Your Own ft. Lindsey Trett, Walser Automotive Group
00:58:21
If a shop isn’t growing its own technicians, turnover and retention will continue to be a huge problem in the automotive industry.
Lindsey Trett, Director of Talent Acquisitions of Walser Automotive Group, shares her expertise on how shops can grow their own technicians by creating a solid career path.
(1:50) Guest Background (13:51) Senior Leadership Needs to Believe in the Shop (16:46) Growing Your Own Technicians and Creating a Career Path (25:01) How to Get Real Feedback From Technicians (30:15) Adapting to the New Way Technicians Learn (35:12) Career Growth and the Emerging Leader Program (48:15) Handling Technicians Fear When First Starting at a New Shop (53:38) Gauging the Culture of a Good Shop
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Lindsey Trett Director of Talent Acquisitions, Walser Automotive Group ltrett@walser.com
Sponsor: Are you okay paying a bunch of added fees for credit card processing? How about waiting for hours or days for a call back from tech support at your payment processor?
Wind River Financial is not okay with it either. In fact, a desire to get rid of the empty promises of the payments industry is one of the reasons this merchant services company was formed back in 1999.
Now, over two decades later, family-owned Wind River continues to thrive by bringing integrity, transparent pricing, and a higher standard of service to its customers.
They’ve been serving the automotive industry for over 20 years and would love the opportunity to serve you too. Give them a call at 833-274-5875 or visit windriverfinancial.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Meredith Collins from Ducker Carlisle joins us to discuss the results of their latest technician survey. The survey includes responses from about 30,000 technicians and dives deep into technician demographics, compensation, workload, and more.
(1:27) Guest Background (6:59) Advice to Young People Interested in the Industry (10:05) About the Survey (14:09) Technician Demographics (22:51) Technician Compensation (37:16) Technician Workload (45:24) Taking Care of Service Advisors (50:57) Warranty Work
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Meredith Collins Insights Director, Ducker Carlisle mcollins@duckercarlisle.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Budgets, Benefits, and Flexibility ft. Rob Frohwein and Kathryn Petralia, Keep Financial
00:52:38
As a technician, managing your budget and making wise purchases isn’t always easy. In this episode, Rob Frohwein and Kathryn Petralia, Co-Founders of Keep Financial, share their expertise on how technicians and shops can discuss pay, benefits, flexibility, and advice on budgeting.
(1:23): Guests Background (8:19) Removing Barriers to Make Life Easier (11:31) Discussing Pay with Employees (15:00) How a Company Uses Keep Financial (23:38) Teaching People How to Budget (32:53) Using Flexibility as a Recruiting Tool (41:46) Advice on How to Approach Benefits
Are you okay paying a bunch of added fees for credit card processing? How about waiting for hours or days for a call back from tech support at your payment processor?
Wind River Financial is not okay with it either. In fact, a desire to get rid of the empty promises of the payments industry is one of the reasons this merchant services company was formed back in 1999.
Now, over two decades later, family-owned Wind River continues to thrive by bringing integrity, transparent pricing, and a higher standard of service to its customers.
They’ve been serving the automotive industry for over 20 years and would love the opportunity to serve you too. Give them a call at 833-274-5875 or visit windriverfinancial.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
WrenchWay Resources:
For Technicians & Students
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Mastering Employer Branding ft. Ed Roberts, Bozard Ford Lincoln
01:48:59
The best thing a dealership can do is create a place of employment technicians want to work at. Ed Roberts, Chief Operations Officer, Bozard Ford Lincoln is back on the podcast to discuss how to create a strong employer brand, finding the right personalities for a shop, changes in the industry, and so much more!
(1.07) Guest Background (6:23) Being a Brand Techs Want to Work For (10:56) Technician Satisfaction (17:01) Finding the Right Personality (23:30) Creating a Comfortable Environment (29:43) Showing a Successful Career Path (34:41) Creating a Strong Employer Brand (42:26) Changes in the Future of the Industry
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Ed Roberts Chief Operations Officer, Bozard Ford Lincoln eroberts@bozard.com
Sponsor:
Don’t lose work - Today’s tech-savvy consumers value instant gratification so they start their searches for service and repair on their computers and smartphones. Did you know that 81% of consumers do online price comparisons before, during, AND after they have already authorized the work?
Gain these customers by becoming RepairPal Certified. RepairPal will introduce you to new customers through repairpal.com. the largest site for auto repair, and through the recommendation of their partners like USAA, CarMax, and Consumer Reports. They also help you with customer retention by providing an independent 3rd party quality and satisfaction certification, and proof of fair prices with their best-in-class estimator.
Don’t get left behind! Head on over to repairpal.com and set up a call to learn more. When you sign up, you’ll get 1 month of service free. That’s repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
One Team, One Goal ft. Jen Ellestad, Fixed Operations Director, Zimbrick
00:59:39
To make an impact as a leader, build trust within your team. Jen Ellestad, Fixed Operations Director of Zimbrick Fish Hatchery Road in Madison, Wisconsin explains the importance of building trust, communication styles, and finding the right people for your shop.
(2:17) Guest Background (16:06) Challenges When Communicating with a Big Team (21:00) Getting Good People into the Shop (26:24) Technician and Service Advisor Relationship (33:51) Challenges in Recruiting (44:32) Evolution of the Industry (54:03) Building a Cool Brand
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Jen Ellestad Fixed Operations Director, Zimbrick Fish Hatchery Road jennifer.ellestad@zimbrick.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Leveraging Gamification to Promote Technician Careers ft. Tina Zwolinski, skillsgapp
01:00:05
This generation of technicians learns differently. Tina Zwolinksi, CEO & Founder, skillsgapp, shares her knowledge on how gamification can engage the younger generation and attract them to technician careers.
(1:02) Guest Background (3:12) Defining and Communicating with Gen Z (17:12) Embracing the Digital World (23:01) What is Gamification? (33:29) Familiarizing Young Kids with the Industry (52:11) skillsgapp Gamification
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Tina Zwolinksi CEO & Founder, skillsgapp tinaz@skillsgapp.com
Sponsor:
WyoTech is one of the nation’s leading automotive, collision and diesel training schools found in the heart of the Rocky Mountains.
With hands on training 8 hours a day, 5 days a week, their graduates are career ready in 9 months!
WyoTech offers 3 core programs in automotive, diesel and collision. WyoTech also offers 6 specialty programs in High Performance Power Trains, Trim and Upholstery, Advanced Diesel, Applied Service Management, Street Rod, and Chassis Fabrication. Countless opportunities for students to work with their hands, never online.
Check out WyoTech in Laramie, Wyoming by visiting WyoTech.edu
WyoTech starts students four times a year allowing many opportunities for students to start their career in the trades.
America is built on the trades and needs skilled technicians now! WyoTech is the place to get the training you need for the jobs America needs TODAY.
Tackling ASE Tests ft. Josh Arnold, Toyota of Corvallis
01:01:09
We know obtaining ASE certifications can be challenging. Josh Arnold, Master Technician, Toyota of Corvallis joins us to discuss the value of ASE certifications, conquering test anxiety, and how to prepare for an ASE test.
(1:52) Value of ASE Certifications (8:55) ASE Test Anxiety & Pressure (27:55) Shop Support on ASE Testing (33:20) Preparing for an ASE Test (41:55) Coaching Others on ASE Tests
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Josh Arnold Automotive Technician, Toyota of Corvallis kickstart128@gmail.com
Sponsor:
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Technician Scholarships ft. Janet Smail, The Hourglass Foundation
00:54:09
Scholarships lessen students’ financial burden when paying for school. Tune in as Janet Smail, Executive Director of The Hourglass Foundation, covers scholarship criteria, tips for writing scholarship essays, and the various journeys available in the automotive industry.
(1:32) Janet’s Background (12:06) Scholarship Funding (19:00) How Students Qualify for Scholarships (24:25) Selecting Scholarship Criteria (35:27) Writing Scholarship Essays (45:15) Perception of the Trades
About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Janet Smail Executive Director, The Hourglass Foundation jsmail@thehourglassfoundation.org
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Achieving Your Goals ft. Darin Damron, Jasper Engines & Transmissions
01:03:28
When setting a goal, the path to achieving it can be a daunting task that can often derail the outcome. In this episode, Darin Damron, SE Regional Vice President at Jasper Engines & Transmissions, breaks down goal setting, mind mapping, and explains the positive journey of achieving goals.
(2:13) Goal Importance (8:38) Mind Mapping (18:54) Power of “Your Why” (27:03) Positive Mindset (41:51) Building Relationships & Legacy
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Modern Auto Repair Shop Management ft. David Cuene, Broadway Automotive
01:00:35
The same shop management and technician recruiting strategies that were used 30 years ago don’t work like they used to. In this episode, David Cuene, Managing Partner at Broadway Automotive, joins us to discuss several topics, including taking care of your team, adapting to changes in the industry, and more.
(1:27) David’s Background (7:54) Reevaluating Shop Culture (22:23) Shifts in the Industry (31:42) Technician Hiring & Pay (42:56) Managing Young Technicians
Sponsor: Don’t lose work - Today’s tech-savvy consumers value instant gratification so they start their searches for service and repair on their computers and smartphones. Did you know that 81% of consumers do online price comparisons before, during, AND after they have already authorized the work?
Gain these customers by becoming RepairPal Certified. RepairPal will introduce you to new customers through repairpal.com. the largest site for auto repair, and through the recommendation of their partners like USAA, CarMax, and Consumer Reports. They also help you with customer retention by providing an independent 3rd party quality and satisfaction certification, and proof of fair prices with their best-in-class estimator.
Don’t get left behind! Head on over to repairpal.com and set up a call to learn more. When you sign up, you’ll get 1 month of service free.
Transitioning from Technician to Shop Owner ft. Gabriel Christian, Import Performance
01:06:46
Few technicians make the hard leap to shop owner. In this week’s episode, Gabriel Christian, Owner of Import Performance Auto Repair, walks us through his journey from technician to owner, discusses lessons he has learned while being in the industry, and stresses the impact of a good service advisor.
(1:13) Gabe’s Background (10:06) Engineer & Car Manufacturer Appreciation (21:36) Lessons Learned as a Tech (36:05) Early Management Training (48:46) Technician Consistency & Efficiency
Sponsor: Fullbay makes life easier for just about everyone in the shop. Its streamlined workflow helps boost tech efficiency and productivity, meaning more vehicles (and more revenue) can roll into the shop. Shop customers are big fans of their software, too, because it gives them their own portal to authorize work, see how things are going, and even communicate with the shop.
Guess what? Owners love Fullbay, as well—but not only because it lets them see how things are going during a day at the beach. The app makes it easy for them to send estimates and invoices. And with Fullbay Payments and Fleet Payments, they’ve made it easier than ever for your customers to pay those invoices.
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Auto Racing in High School ft. Jonathan Eckelberg, High School Racing Association
00:52:52
Racing is more than going fast and turning left. Students can gain real-life experience and technical skills by racing and being a part of a racing team.
Jonathan Eckelberg, Director of the High School Racing Association (HSRA), understands the benefits of auto racing and has taken his family’s passion and career of racing to the next level. In this week’s episode, learn about HSRA’s mission to grow the number of youth auto racers and the positive effects their organization has had on the auto industry.
(1:31) About HSRA (10:17) Racing Risk & Skill Misconceptions (26:39) How Shops Can Help Young Racers (36:39) Future Growth of the HSRA (43:19) Auto Racing as a Lettered Sport
Sponsor: The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Insurance for Independent Shops ft. Robert Steele, IGO Benefits
01:06:04
Purchasing insurance is a complex need that the average shop owner doesn’t know enough about in order to make informed decisions.
Tune into this week’s episode as Robert Steele, Founder & CEO of IGO Benefits, shares stories of his time in the NFL, talks about how he got a woman out of $600,000 in medical debt, and how he is helping shops make better insurance decisions.
(2:29) Robert’s Background (14:55) Life Check-in Moment (21:09) Worthy of Your Signature & Time (32:47) Helping Independent Shops with Insurance (47:02) Medical Debt
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Females in the Automotive Industry ft. Jessica Toliuszis, Women in Auto Care
01:01:53
Not only do we need more technicians in the industry, but there is also a massive shortage of females working in automotive. In this week’s episode, we are joined by Jessica Toliuszis, Chair of Women in Auto Care, to discuss tips for managing female technicians, barriers to entry in the industry for females, and much more.
(5:21) Jessica’s Career Path (11:14) Automotive Industry & Attracting Females (23:50) Barriers for Females in Auto (35:29) Attracting Young Talent to Independent Shops (44:31) Managing Female Technicians
Sponsor: Truck Country & Stoops is the largest family-owned and operated freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Journey of an Auto Technician ft. Russell Wickham, Country II
01:03:48
From starting out with a career in journalism to now being a technician, Russell Wickham has had a unique journey. In this episode, Russell breaks down his career path, stresses the importance of having a positive attitude, and offers his advice to shops that are struggling to recruit technicians.
(6:26) Certified Tech vs. Experienced Tech (12:37) Russell’s Background (29:57) Raises & Performance Reviews (38:01) Importance of a Positive Attitude (51:17) Advice to Shops Recruiting Techs
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Becoming a Great Place to Work ft. Eric Chester, The Center for Work Ethic Development
01:02:07
The workforce has changed since generation “why” grew up and stopped conforming to yesterday’s habits. Eric Chester, Founder of The Center for Work Ethic Development and author of several leadership books, understands this more than most. Listen in on this episode to learn more about what it means to be relentlessly recruiting, how to evolve your shop with the changing workforce, and much more!
(1:26) Eric’s Background (6:50) Evolving Workforce (23:28) Becoming Fully Staffed (37:45) Fishing vs. Hunting (45:34) Always be Recruiting
Sponsor: The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Building a Successful Shop ft. Josh Sellers, Auto Express of Hamilton
01:03:13
As the Owner of Auto Express of Hamilton, Josh Sellers has grown a lot and is still growing from his experiences. Tune into this episode to hear some lessons he has learned during customer interactions, find out the importance of listening to your staff and peers, and gain tips for building an amazing shop culture.
(6:44) Learning from Other Shops (16:47) Good Shop Culture (36:51) Evolving into a Great Place to Work (45:39) Listening to Your Staff
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Foundations for Attracting Technicians ft. Murray Voth, RPM Training
01:12:11
Should shops pay technicians for their inspection time? Tune into this week’s episode to hear Murray Voth, President of RPM Training, answer the “tough” questions, discuss what it means for your shop to be a thought influencer in the community, and cover the importance of identifying your strengths and weaknesses.
(7:57) Identifying Strengths & Weaknesses (14:15) Thought Influencing (23:56) Fear of Training Technicians (35:50) Paying Technicians for Inspection Time (55:44) History of Being a Technician
If you want to train for an exciting career in transportation, skilled trades, or energy…UTI may be the school for you.
You’ll learn how to work with tools and equipment from some of the world’s top brands, like BMW, Ford, General Motors, Daimler (DIME-LER) Trucks and more…that’s why many of these brands recruit UTI grads when hiring. PAUSE
Develop your skills in state-of-the-industry labs. Train in a blended learning format designed to mirror the industry.
You can graduate in less than a year. And their career services department is here to support grads as they launch their careers.
UTI has a national reputation, with a variety of programs to choose from at campuses across the country. You’ll learn the skills you need in a hands-on environment that doesn't feel like a traditional school.
See how you can get started today.
Disclaimer: Some programs may require longer than one year to complete. UTI is an educational institution and cannot guarantee employment or salary.
Shop Leadership & Communication Advice ft. Kathleen Long, RepairPal
00:59:03
Kathleen’s drive and passion are contagious in this week’s episode! Tune in to hear Kathleen Long, Chief Revenue Officer at RepairPal, cover the positive impact of being transparent with your technicians, the true value of networking, and the importance of investing and measuring your business correctly.
(3:03) Kathleen’s Background (12:48) Definition of Networking (26:20) Shops Investing in Their Business (43:36) Building Trust & Communication (53:06) Future of Shop Leadership
Sponsor: WyoTech is one of the nation’s leading automotive, collision, and diesel training schools found in the heart of the Rocky Mountains.
With hands-on training 8 hours a day, 5 days a week, their graduates are career-ready in 9 months!
WyoTech offers 3 core programs in automotive, diesel, and collision. WyoTech also offers 6 specialty programs in High-Performance Power Trains, Trim and Upholstery, Advanced Diesel, Applied Service Management, Street Rod, and Chassis Fabrication. Countless opportunities for students to work with their hands, never online.
Check out WyoTech in Laramie, Wyoming by visiting WyoTech.edu
WyoTech starts students four times a year allowing many opportunities for students to start their careers in the trades.
America is built on the trades and needs skilled technicians now! WyoTech is the place to get the training you need for the jobs America needs TODAY.
The Diagnostic Process & Theory of Operation ft. Craig Tomczyk, FirstGroup America
01:07:01
Craig Tomczyk, the Auto/Diesel Technician at FirstGroup America, gets technical in this week’s episode. Listen in as he breaks down his career, covers the importance of understanding and bettering your operational knowledge, discusses his diagnostic process, and much more.
(1:28) Craig’s Journey to Becoming a Technician (13:07) Importance of the Theory of Operation (21:42) Steps in the Diagnostic Process (32:58) Using Schematics (49:47) The Value in Failing
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Andrew Batenhorst, Body Shop Manager at Pacific BMW, brings progressive thinking to the collision repair industry. In this episode, hear how he is going above and beyond to improve the industry, the ways he keeps in touch with his staff, and how he introduced meditation at the shop.
(6:29) Andrew’s Background (13:08) Struggling to Find Talent (24:34) Keeping Staff Happy (38:07) Meditating at the Shop (45:27) Manager & Technician Relationships (57:42) Future of the Collision Industry
Fullbay makes life easier for just about everyone in the shop. Its streamlined workflow helps boost tech efficiency and productivity, meaning more vehicles (and more revenue) can roll into the shop. Shop customers are big fans of their software, too, because it gives them their own portal to authorize work, see how things are going, and even communicate with the shop.
Guess what? Owners love Fullbay, as well—but not only because it lets them see how things are going during a day at the beach. The app makes it easy for them to send estimates and invoices. And with Fullbay Payments and Fleet Payments, they’ve made it easier than ever for your customers to pay those invoices.
We hear a lot of shops say, “For insurance reasons, my shop can’t hire workers who are under 18-years-old.” Our response to them is usually, “Are you sure?”
In this week’s podcast, Matthew White who is the Bureau Director at the Wisconsin Department of Workforce Development, educates us on how easy it can be to hire youth apprentices, and offers useful employment resources for shops and employees.
(1:37) Matthew’s Role & Background (12:37) Employment Resources for Shops (28:38) Myths & Processes for Hiring Workers Under 18 (46:06) Benefits of Implementing Youth Apprenticeships (54:51) Minors Using Hoists/Lifts
Resources:
Refer your industry friends to WrenchWay and earn free t-shirts. Learn more.
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Warning: This podcast covers topics that may be intense to some listeners. Viewer discretion is advised.
Are you happy as a technician? Why or why not? Is it your work environment or personal life affecting your happiness?
In this week’s episode, Joshua Taylor who is the Founder of Wrench Turners Online and Just Work Hard Consulting, dives deep into the mental wellness of technicians. Joshua shares data he has gathered from technician wellness surveys, explains the true costs anxiety can have on the shop, and the value of listening to technicians.
(1:39) Joshua’s Background (18:05) High-Value Leaders (27:31) Costs of Anxiety (38:40) Wellness Survey Results (48:03) Objective vs. Subjective Decisions
Resources:
Refer your industry friends to WrenchWay and earn free t-shirts. Learn more.
Sponsor: Truck Country & Stoops is the largest family-owned and operated freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Victoria Thomas, CFO & Co-Owner of Kellymoss Inc. joins us on this week’s episode to discuss the growth that comes from failure and having the right mindset. Victoria and host, Jay Goninen, also cover the lack of women in automotive, the value of telling your story, and how to overcome the financial barrier of motorsports to get started in racing.
(1:51) Victoria’s Background (16:03) The Story of Kellymoss Inc. (27:38) Growth That Failure Causes (45:03) Lack of Women in Automotive (57:02) Future of Motorsports
Resources:
Refer your industry friends to WrenchWay and earn free t-shirts. Learn more.
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
William (Bill) Demaree who is the Corporate Director of Fixed Operations at Tom Wood Group joins us on this week’s episode to walk us through his journey in automotive. He also discusses how his group prioritizes their core values and different ways to recruit shop employees.
“You have to find talent where they’re at.” - Bill Demaree, Tom Wood Group
(1:00) Bill’s Career in Automotive (13:14) Importance of Patience (22:44) Knowing Your Core Values (39:25) Employee Career Plans & Pay (48:35) Recruiting Differently
Resources:
Now you have more time to snag free t-shirts! Learn more.
Access to better data, connect with schools, and improve your technician hiring and retention. WrenchWay Shop Membership.
Employees need the shop and the shop needs employees. Simple as that, right?
In this week’s episode, Fred Gestwicki Jr, President of Fix-it With Fred, LLC, gives examples on the benefits of being flexible with your staff, explains the importance of understanding your employee’s point of view, and shares a number of management stories from over the years.
(5:22) How Recruiting Has Changed (22:57) Bettering Technician Relationships (36:35) Types of Owners (51:17) Building a Top Team
Resources:
Now you have more time to snag free t-shirts! Learn more.
Enter to win $1,000 in WrenchWay’s Monthly Giveaway. Learn more.
There are a lot of gaps in the industry regarding pay, culture, and more that are affecting our ability to attract the next generation of technicians.
In this episode, John Fallows, Industry Development Specialist at the School District of Philadelphia, shares what his students are facing when entering the industry, ways shops can better structure their internship programs, and how he has built credibility with his students.
(8:56) Gaining Credibility with Students (12:25) Future of Post-Secondary Programs (22:03) Importance of Shop Culture (31:43) Pay Gaps (47:49) Structuring Shop Internship Programs
Resources:
Refer your friends to WrenchWay and earn free t-shirts! Learn more.
Host an art gallery at the shop, get food trucks, or even put on a jazz festival!
Shop owners and managers, take your solution-seeking personality of fixing cars and add a community element to your business. In this week’s episode, Frank Leutz who is the Founder of Desert Car Care and Founder & Host of WrenchNation, talks about how to get creative, select a budget, and choose themes to turn your shop into a destination for local events.
(13:12) Importance of a Coach (20:40) Making Your Shop a Destination (36:14) Types of Themes & Events (42:50) Event Planning & Budgeting (59:25) Hiring a Publicist for Brand Reach
In this week’s episode, Jon Olstad from Walser Polar Chevrolet explains lessons he learned as he went from technician to team lead at the dealership where he has been working for 20+ years. Jon also offers interview advice, provides ways technicians can have a growth mindset, and talks about how he mentors his peers.
(1:08) Creating a Team Between Parts & Service (8:17) Two-Sided Technician Interviews (24:17) From Technician to Team Lead (47:12) Growth Mindset (52:16) Leading Your Peers
Houman “HK” Kashanipour, CEO & President of Alliant Power, joins us to talk about the changes and growth diesel shops are facing. HK also discusses the changes Alliant Power has gone through, what it will take to attract future diesel technicians, and how dealers can stay profitable while the industry changes.
(1:32) Growing & Serving Customers (10:46) Rebranding Alliant Power (18:06) Keeping Up With Trends (32:50) Attracting Future Diesel Techs (49:17) Creating a Strong Foundation for Change
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Bonus Episode: Flexible Scheduling for Technicians
01:03:02
In this bonus episode, we replay our previous roundtable discussion on flexible scheduling in shops. Our panelists, Arvin Marino from Toyota Seattle and Crystal Terrell from Leonard Bus Sales, Inc., explain how effective communication and culture in your shop can create flexible scheduling opportunities. They also discuss the future of flexibility and give tips on how shops can adjust to flexible scheduling.
(5:11) Overview of Flexible Scheduling Types (16:06) Technician Feedback on Flex Scheduling (32:17) Importance of Shop Culture (40:38) Productivity & Crowding (50:29) Future of Flexibility (53:42) How Shops Can Set Up Flexible Scheduling
Get ready for a jam-packed episode where we talk about the secret weapon of technicians: Communication! Join us as we chat with Zach Espinosa, Automotive Technician at Dolan Toyota. We talk about how he has mastered the skill of communication, the importance of face-to-face interactions with technicians, and how we need to build a technician community.
(2:53) Zach’s Career Progression (16:53) Communication in the Shop (28:17) Techs Talk About Pay (35:41) Importance of Networking Outside of the Shop (50:09) Shortfalls of Technician Surveys (57:31) Building a Technician Community
Jason Olinger, Lead Automotive Technician at Gwatney Chevrolet is back on Beyond the Wrench! In this week’s episode, Jason explains how he has helped build and grow his shop’s apprenticeship program and shares key lessons he has learned along the way.
(7:27) Starting an Apprenticeship Program (18:59) Choosing Mentors & Curriculum (25:45) Exploring Different Teaching Methods (37:31) Quarterly Check-ins (49:01) Vetting Out Good Apprentices
Bonus Episode: Flat Rate’s Contribution to the Technician Shortage
01:05:35
In this bonus episode, we replay a recent WrenchWay roundtable discussion about flat rate. Our panelists Russel Wickham from Country II and Jon Boyd from James Matthews Ford, LLC. engage in conversation about their opinions on flat rate and how it’s impacting the industry. They also give advice on how to improve the flat rate system along with more insight on how flat rate impacts technicians.
(7:11) Experiences with Flat Rate (13:08) What Does Flat Rate Mean? (22:04) The “Why” Behind Flat Rate (31:04) Flat Rate’s Impact on Technicians (39:50) How to Improve the Current Flat Rate System (50:45) How to Openly Talk About Flat Rate
Anniversary Special: An Inside Look at the Good, Bad, & Ugly at WrenchWay
01:05:42
In this episode, Jay Goninen is joined by Mark Wilson, Co-Founder & CEO, and Sara Kerwin, Director of Marketing at WrenchWay, to discuss the unfiltered truth about WrenchWay’s three-year journey in the automotive & diesel industry. The team discusses lessons they’ve learned, changes they’d like to see in the industry, and some hard truths that shops and dealers need to hear. Plus, they give some shoutouts to some industry all-stars.
(5:48) WrenchWay’s Special Limited Time Pricing (26:23) Biggest Industry Frustration (37:30) How WrenchWay Has Made a Difference (41:49) Industry All-Star Shoutouts (48:56) Future of Technician Recruiting (55:53) Projection of the Industry & WrenchWay
Danny Combs, Founder of Teaching the Autism Community Trades (TACT) and father of an autistic child, explains the common misunderstandings of autism and how his team is teaching autistic kids technical skills so they can have a career in skilled trades.
Danny’s passion that he has for his students, the autism community, and skilled trades is truly unmatched. You don’t want to miss this episode and all the great things TACT is accomplishing!
“Anybody that wants to come here and learn has that opportunity.” - Danny Combs, Founder of Teaching the Autism Community Trades (TACT)
(5:00) About Autism (11:48) Common Misunderstandings of Autism (27:48) Building and Growing TACT (36:11) Training, Curriculum, & Safety (51:08) Communicating with Autistic Employees
As a shop manager or owner, it is crucial to establish effective communication and build relationships with your technicians. As a Commercial Supervisor of James Matthews Ford, Jon Boyd understands this task better than most. During this episode, Jon shares how he manages his diverse team and discusses ways shops can improve their technicians’ lives.
(1:46) Jon’s Career (12:22) Getting Honest Feedback from Employees (29:52) Responsibility of Communication (37:09) Becoming a Trusted Leader (41:46) Ways to Improve Techs’ Lives
Stephanie Stanke, Owner of Wooster's Garage, brings a fresh perspective in this week’s episode on how our industry can address one of its most significant shortcomings—the technician shortage. Stephanie discusses the importance of collaborating with local youth and schools, how she has built alliances with her competitors, and ways the industry can attract more female technicians.
(2:07) Stephanie’s Automotive Career (12:56) Getting Involved with Local Schools (29:27) Industry Losing Its Best People (33:52) Working with Other Shops (45:12) Changing the Industry’s Perception (56:47) Attracting More Female Technicians
Adam Bryant, Shop Foreman of Enxing Kia, makes his second appearance on Beyond the Wrench this week! In this episode, Adam provides simple shop tasks young technicians can do to help make a positive impression. He also discusses why it is important to have confidence as a young tech and shop benefits to look for when seeking employment.
(16:04) Simple Tasks to Increase Shop Efficiency (24:19) Be Patient & Confident (38:21) Shops Investing in Their People (42:15) Pressure & Expectations of Young Techs (53:39) Be Aware of Tool Debt
The popularity of merging and selling shops has really grown within the last decade. It can be a scary process for shop owners and their employees, but that is where Cole Strandberg, Principal at FOCUS Investment Banking, and his team come in. Tune into this episode to learn how to attract buyers to your shop and get educated on the merger and acquisition process.
(7:20) The M&A Process (14:26) Guiding Staff During Shop Sale (19:43) How to Attract Buyers (32:25) KPIs to Focus On (39:24) Importance of Proper Communication
Bonus Episode: Best Practices for Working with Schools
00:58:49
Shops know the importance of working with local schools, and schools need support from industry—yet there is a disconnect. During this bonus episode, we dive into how shops can better grow their relationships with schools, the benefits of working with schools early on, and the importance of setting the right expectations for young technicians.
(5:58) How Industry Currently Supports Schools (10:44) Positive Impact of Working with Schools (21:45) #1 Tip for Shops: Show Up (32:43) Setting a Career Path for Young Techs (40:14) Choosing the Right Techs as Mentors (43:34) Communication Between Shops & Schools
Small but mighty, Madison Andrews, a technician at Group 1 Automotive, doesn't let her gender, size, or age stop her from excelling as a strong technician in the shop. In this episode, Madison discusses her automotive career, the impact good mentors can have on technicians, and what it's like being a female in the industry.
(1:22) Madison’s Journey in Automotive (11:44) Joining Toyota’s T-TEN Program (28:50) Building Trust as a Young Tech (38:15) Having & Creating Positive Mentor Relationships (52:31) Importance of a Defined Career Path
David Mortlock, the Fixed Ops Director at Sheppard Auto Group, understands the importance of building relationships with his technicians. In this episode, David covers how to manage your P&L statement while growing and keeping techs happy, the importance of getting to know your techs and their goals, and the need to prioritize the technician and service advisor relationship.
(16:55) Treating Technicians Right (20:59) Developing Technician Career Paths (33:42) Managing P&L While Growing Techs (41:49) Better Explaining Pay Structures (50:09) Technician and Service Advisor Relationship
Tracey Hicks, Automotive Instructor at Frederick County Public Schools, gives us an inside look at what it’s like to build a high school auto program while gaining industry relationships. Tracey discusses the benefits of working with past graduates, the impact of industry support on his program, and the need to introduce trades to kids at a young age.
(2:38) Tracey’s Teaching Journey (14:12) Benefits of Being Involved with Alumni (20:47) Positive Influence of Industry Support (30:08) Running Effective Advisory Committee Meetings (41:08) Introducing Industry at a Young Age
Allen Turner, Owner of Allen Turner Automotive Group, believes the most important people in his dealerships are his technicians. In this episode, we explore how Allen’s passion for automotive began, what a good shop culture looks like, and how he has grown his own roster of technicians.
(1:06) Allen’s Passion for Automotive (10:49) Prioritizing Technicians (24:48) Good Shop Culture (40:41) Growing Your Own (54:22) Technician Mentorship
Brandon Steckler, Technical Editor at Motor Age Magazine, takes us on a unique voyage through his automotive career. Moving from a technician role to becoming an instructor and eventually an author has provided Brandon with valuable industry insights. In this episode, he covers how to enhance our technician certification system, ways to gain a deeper understanding of younger technicians, and discusses the significant shortage of educators.
(4:48) Teaching in the U.K. (15:22) U.S. Certifications vs. U.K. Certifications (37:24) Correcting the Instructor Shortage (48:39) Patience With Young Technicians
Sponsor: Since 2015, Fullbay has made life easier for pretty much everyone who works in commercial diesel repair shops. Techs are more efficient and productive, parts managers can keep an eye on inventory, and owners can see exactly what’s going on in the shop at any given time—from just about anywhere.
What does all that mean? Well, Fullbay’s improved workflow leads to more vehicles being worked on—which means more revenue for your shop. And that revenue is easier than ever to collect; you can send estimates with the click of a button.
Shop customers also tend to be big fans of Fullbay—and not just because features like Fullbay Payments and Fleet Payments make it easy for them to settle up. They can authorize work, receive text message updates as work proceeds, and reach out to the shop with questions through their own portal.
Career Paths & Expectations for Young Diesel Techs
01:07:39
This week, we welcome Tom Wozniak, Diesel Technology Instructor at Madison College, and two of his current students, Jacob Breunig and Max Richard. Together, they discuss the importance of having confidence and patience as young technicians, express concerns regarding the future of diesel, and emphasize the need for shops to establish career paths to retain technicians.
(1:26) Guest Backgrounds (15:09) Applying School Lessons in the Shop (26:04) Patience & Confidence as Young Techs (39:46) The Future of the Diesel Industry (42:54) Setting a Career Path for Technicians (53:40) Skill Expectations for New Techs
Tara Topel joins us to celebrate the 75th anniversary of Topel's Service Center, Inc.! As a Co-Owner of an independent shop and towing center, Tara brings a unique perspective to the table. During the episode, she covers ways in which shops can support schools, emphasizes the importance of encouraging youth to join the trade, and stresses the significance of taking care of your technicians—paving a brighter future for the automotive industry.
(1:59) About Topel’s Service Center (16:17) Supporting the Community (27:45) Hiring Youth in the Shop (33:30) Servant Leadership (42:18) Communicating with Techs (48:07) Promoting Technician Careers
Arvin Merino, the Service Director of Toyota of Seattle and Honda of Seattle, joins us to discuss the remarkable shop culture within their shops. Arvin explains how listening to shop staff, fostering relationships outside of the shop, and placing a stronger emphasis on staffing and selecting individuals with the right personalities have contributed to the overall growth of their shop culture.
(4:29) Arvin’s Journey in Automotive (12:37) Listening & Communicating with the Team (28:09) Building Relationships Outside of the Dealership (37:16) Managing Different Shop Personalities (52:53) Flexible Scheduling for Techs
Shops need to be more transparent with their technicians about their financial standing, and technicians need better education on financial management and beyond. In this episode, Matt Fanslow, a Diagnostic Technician and Shop Manager at Riverside Automotive, delves into financial transparency and education, explains how positive technicians are the best salespersons for our industry, and offers guidance to technicians looking to discuss challenging topics with their managers.
(2:40) Advocating for Technician Careers (21:40) Financial Transparency with Technicians (41:16) Financial Education for Technicians (49:48) Navigating Challenging Conversations with Management
Culture is a big buzzword, but what does it actually mean? Dan Bredeson, Founder of Lead Front Consulting LLC and Author of the Amazon Bestseller "Seeds of Culture,” defines culture simply as, “how we do things.” In this episode, Dan breaks down all things culture, explains its historical significance, stresses the importance of building your credibility bank as a new leader, and so much more!
(3:39) Dan’s Background (20:46) Summarizing Culture (27:40) New Leadership for a Failing Team (34:56) Creating a Psychologically Safe Environment (42:13) Building Credibility as a Leader (48:58) Climate of Culture
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
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Bonus Episode: Attracting Military Veterans to Your Shop
01:08:00
Veterans who have experience as military technicians offer a unique skill set that can bring significant value to shops and dealerships. In this bonus episode, we cover ways shops can recruit and retain veterans, how to evaluate appropriate pay and skill levels of techs, and offer tips for better communication with veteran techs.
(5:15) Why Recruit Veterans? (11:02) Assisting with Tools (26:32) Communicating with Vets (37:34) Ways to Reach & Recruit Veterans (50:31) Financial Status Post-Service
Pride in your work and pride in the industry! In this week’s episode, Josh Arnold, Master Technician at Toyota & Subaru of Corvallis, radiates his contagious passion and positive attitude toward the automotive industry. Get an inside look at how to maintain a positive mindset in a challenging industry, the importance of having patience as a young technician, and the power of having a great mentor.
(3:26) Negativity on Social Media (11:35) Subaru Technician Competition (31:12) Young Technicians’ Impatience (36:15) Mentoring & Power of a Mentor (49:37) Flat Rate for Green Technicians
Guide to Online Car Auctions: Operating, Buying, & Selling
01:02:16
Bob Gaito, Chief Executive Officer at Auction Central and Principal at Exit5 Auto Group, shares his unique auction and dealership experience in this week’s episode. Bob dives into how online auctions operate and the role of auctions in the automotive industry. He also discusses the different career options available for technicians in the auction world, and provides advice for shops looking to buy and sell inventory.
(9:51) Layout of an Online Auction (26:02) Auction Technician Career Opportunities (31:05) Keeping Buyers & Sellers Honest (38:32) Challenges of Running an Auction (50:28) Advice for Buyers & Sellers (55:14) Future of Auction Business
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
We are proud to welcome Daniel Diaz, Service Technician at Braman BMW Miami (and rising TikTok star)! In this episode, Daniel offers advice to young technicians on purchasing tools, encourages all technicians to keep learning, and emphasizes the importance of finding the right shop management and support as a new technician.
(1:27) Tool Organization for Efficiency (12:51) Keeping Up with Technology & EV (30:45) Having the Right Shop Support (34:32) Shopping Smart for Tools (43:50) Always Keep Learning
Sponsor: Universal Technical Institute: a place that provides opportunity for passion to become purpose. For training to lead toward a career. For over 55 years, UTI’s family of schools has helped students pursue their passion in exciting fields like transportation, skilled trades and energy. There’s a reason why students choose us and top brands hire our graduates. Reputation and commitment. Our relationships with some of the world’s most recognizable brands allow students to gain specific knowledge.
As a student, you’ll train how the industry does. Learning from instructors with real world-experience and training hands-on with industry tools and equipment in the lab. We’re committed to your success – that’s why we’re making $15 million in scholarships and grants available this year alone to those who qualify.
It’s time to invest in you. Get started today at uti.edu!
Disclaimer: UTI is an educational institution and cannot guarantee employment or salary. Financial aid, scholarships and grants are available to those who qualify. Awards vary due to specific conditions, criteria and state.
Don’t miss Lisa McClease-Kelly’s unique advice for small businesses in this week’s episode of Beyond the Wrench. As Co-Owner of Network In Action Oregon and Kelly's Automotive, and with a background in nonprofits, Lisa offers a different perspective on ways shops can serve their community and staff. She also offers some other business advice on how shops can relay their values to their employees, tips on handling bad hires, and so much more!
(5:45) Supporting Nonprofits (16:35) Small Business Coaching (22:23) Identifying & Communicating Values as Owners (25:48) Angel Fund (51:16) Handling Bad Hires (01:00:03) Communication Advice
Sponsor: OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
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