Banking on Fraudology (Hailey Windham)
Explorez tous les épisodes de Banking on Fraudology
| Date | Titre | Durée | |
|---|---|---|---|
| 05 Feb 2025 | Fraud Trends in 2024 & Predictions for 2025 with Industry Fraud Leader, Karen Boyer | 00:36:04 | |
Banking on Fraudology is part of the Fraudology Podcast Network. The latest episode of Banking on Fraudology brings listeners a comprehensive look at the state of financial fraud in 2024 and beyond. Hailey Windham sits down with returning guest Karen Boyer, a seasoned fraud expert, to unpack the year's biggest trends and peer into the crystal ball for 2025. Boyer paints a picture of a fraud landscape that remains stubbornly familiar, with check fraud, mail theft, and social engineering scams continuing to plague financial institutions and their customers. However, she notes a disturbing trend of fraudsters becoming bolder, showing up in person at bank branches to execute their schemes. The conversation delves into the technological arms race between banks and fraudsters, with Boyer discussing how financial institutions are harnessing AI and machine learning to detect fraud. She acknowledges the frustrating reality that banks often lag behind criminals in deploying new technologies due to regulatory requirements and internal processes. Windham and Boyer stress the importance of empowering frontline bank staff, arguing that tellers should be viewed not as easily replaceable but as critical guardians against fraud. They discuss the need for better training and support to help staff navigate difficult conversations with customers about suspicious transactions. Looking to the future, Boyer predicts several concerning trends for 2025, including an increase in in-person fraud schemes targeting vulnerable individuals, the expansion of sextortion scams to older populations, and the potential for more "glitch" exploits similar to recent incidents at major banks. She emphasizes the need for a holistic, industry-wide approach to fraud prevention that extends beyond banks to include social media platforms, telecoms, and other sectors that inadvertently facilitate scams. Tune in now to stay ahead of the curve in the ever-evolving world of financial crime. Episode links: About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 18 Dec 2024 | Title: Building a Culture of Fraud Prevention w/ Madison Marquez: Insights from a Fraud Ambassador | 00:42:19 | |
In this episode of the Banking on Fraudology podcast, Hailey Windham sits down with Madison Marquez, a rising star in fraud prevention, to explore how empowering frontline team members can transform an organization's approach to fighting fraud. Madison shares her journey from call center representative to fraud prevention champion through the innovative Fraud Ambassador program. This six-month intensive training initiative, developed by Hayley, aimed to create a network of fraud fighters across all departments. Madison's story illustrates how passion and purpose can drive meaningful change, even without a formal fraud prevention title. The conversation dives into the challenges of fraud prevention in financial institutions, from authentication hurdles to member resistance and training gaps. Madison provides valuable insights into how the Fraud Ambassador program addressed these issues through hands-on projects, collaborative discussions, and real-world case studies. She highlights a particularly impactful session on human trafficking detection that opened her eyes to the proximity of financial crimes. The episode also explores the importance of creating a culture where fraud prevention is everyone's responsibility, not just the fraud department's problem. Don't miss this opportunity to learn from two passionate fraud prevention advocates - tune in now! About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 26 Jun 2024 | Bridging the Gap: Fraud Prevention Insights with Compliance Expert Nyla Cortes | 01:00:11 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to another episode of Banking on Fraudology with Hailey Windham. In this episode, we have a fantastic guest joining us, Nyla Cortes, the director of compliance at Earth Mover Credit Union. Hailey and Nyla dive deep into the world of fraud detection and prevention in financial institutions, focusing particularly on the risks within call centers and the importance of tailored training for staff. Nyla shares her journey from being a teller to her current role, along with insights into the implementation of robust internal reporting systems and the creation of a culture rooted in trust and education. They also explore the value of Suspicious Activity Reports (SARs), collaboration between departments, and the need for consistent and transparent reporting practices. Tune into the discussion on strategies for empowering frontline staff, how to bridge gaps between compliance and fraud teams, and practical approaches to enhance your institution's fraud detection and reporting mechanisms. Don't miss this insightful conversation that promises to equip you with valuable tools and knowledge to fight financial fraud more effectively. ----------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Connect with Nyla: https://www.linkedin.com/in/nyla-d-cortes/ ----------------------------------- Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 26 Mar 2025 | Holds, Hopes, and Holes: Why Funds Availability Rules Are Failing Fraud Teams | 00:10:42 | |
Banking on Fraudology is part of the Fraudology Podcast Network. In this compact but powerful episode of Banking on Fraudology, Hailey Windham tackles a topic that's causing major headaches for fraud teams across the country: the limitations of funds availability rules. Windham expertly breaks down how Regulation CC, created in 1987, is struggling to keep pace with the sophisticated fraud schemes of the digital age. She paints a vivid picture of the challenges facing financial institutions, from the rapid availability requirements for treasury checks to the inadequate hold periods for detecting complex fraud. Windham's expertise shines as she dissects the "doubtful collectability" clause and explains why the current 10-day exception hold often falls short in today's fraud landscape. She addresses the difficult position fraud teams find themselves in - caught between compliance requirements, operational pressures, and their own instincts about risky transactions. But this episode isn't just about identifying problems; Windham offers a wealth of practical solutions. Listeners will gain valuable insights into maximizing their use of exception holds, enhancing frontline staff training, leveraging new verification tools, and strategically using account structures to mitigate risks. Windham's call for breaking down silos between fraud, compliance, and operations teams is particularly poignant. The episode concludes with a rallying cry for industry-wide change and a handy "cheat sheet" of Reg CC reminders. Whether you're a fraud fighter, compliance officer, or financial institution leader, this episode is a must-listen. Tune in to arm yourself with knowledge, strategies, and inspiration to better protect your institution in the face of outdated regulations. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 30 Oct 2024 | Crafting Custom Defenses: Jen Lamont on Staying Ahead in Fraud Prevention | 00:52:35 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! --------------- In this episode of Banking on Fraudology, host Hailey Windham engages in an insightful conversation with Jen Lamont, a dedicated BSA compliance officer and fraud team leader from a credit union in Washington state. They delve into Richard Stock's thought-provoking article, "Making a Small Change that Will Bring Big Change," uncovering a transformative perspective in financial crime investigation. Together, Hailey and Jen explore the profound shift from routine compliance tasks to a human-centered approach that emphasizes empathy and the real-life impact of financial crime on victims. Jen shares her journey into the fraud field and the invaluable mentorship that shaped her career, emphasizing the importance of viewing their work as protectors of people rather than mere enforcers of regulations. Join Hailey and Jen as they explore the transformative power of empathy and collaboration in redefining the landscape of financial crime investigation. ------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ------------- Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||
| 15 Jan 2025 | Operation Shamrock: Erin West for the People | 00:39:47 | |
In this compelling episode of Banking on Fraudology, host Hailey Windham reunites with Erin West to discuss the latest developments in the battle against pig butchering scams. Erin, who recently retired from her role as a cybercrime prosecutor, shares her transition to leading Operation Shamrock full-time and the organization's evolution into a nonprofit powerhouse. The conversation offers listeners an insider's perspective on the global fight against sophisticated financial fraud schemes. Erin provides chilling details from her visits to scam compounds in Southeast Asia, painting a vivid picture of the human cost behind these crimes. The episode delves into Operation Shamrock's recent accomplishments, including large-scale education initiatives for financial institutions and law enforcement. Hailey and Erin discuss exciting new projects for 2024, such as monthly working groups for bankers and weekly victim interviews to stay ahead of emerging scam tactics. Listeners will gain valuable insights into the complex world of transnational organized crime and learn about the critical need for cross-sector collaboration. Subscribe to Banking on Fraudology and be part of the solution in the ongoing battle against pig butchering scams. Know more about Operation Shamrock ----------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! | |||
| 23 Oct 2024 | Tackling Human Trafficking and Elder Exploitation: The Power of Financial Intelligence with Freddy Massimi | 00:50:52 | |
Welcome Fraud Fighters! SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! -------------------- In this episode of Banking on Fraudology, host Hailey Windham engages in a heartfelt and informative conversation with Freddy Massimi, a distinguished fraud fighter and program lead at the Anti-Human Trafficking Intelligence Initiative (ATII). They delve into the essential role of financial institutions in combating human trafficking and raising awareness about elder financial exploitation, sharing insights into Freddie's impactful work and initiatives like Operation Shamrock. Freddy discusses the critical importance of beginning as a volunteer to sustain passion in aiding vulnerable populations, advocating for continuous involvement and education about rules and regulations. He emphasizes the need for improved collaboration between financial institutions and law enforcement to ensure better information sharing and fraud prevention techniques. Tune in to learn about the dynamic landscape of fraud prevention, the emotional and financial impacts of scams, and Freddie's passion for protecting individuals and institutions from financial crimes. Don't miss this enlightening discussion that underlines the significance of empathy, vigilance, and community engagement in the fight against financial and human trafficking crimes. Anti-Human Trafficking Intelligence Initiative's Human Trafficking & Child Exploitation Risk Services: Free Intelligence Briefings for Financial Institutions: https://traffickingintel.org/atii-intel-briefings/ ------------------------------ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||
| 10 Jul 2024 | 8th Grade Market Research: Bridging The Fraud Awareness Gap | 00:36:41 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to Banking on Fraudology! Today's special edition brings a unique twist. Join our host, Hailey Windham, as she's accompanied by her daughter Adalyn and Adalyn’s friend, Katelyn, for an engaging and educational session on fraud and online scams. In this episode, we'll delve into the real-world implications of fraud and scams, emphasizing the importance of awareness and education from a young age. Hear firsthand experiences and insightful conversations about how Adalyn and Katelyn navigate the digital landscape safely, the lessons they've learned from police officers and family members, and their innovative ideas to make fraud education engaging for their peers. We'll also discuss the various scams affecting youth today, such as insufficient fund checks and blackmail schemes like sextortion. Our guests share thoughtful advice on handling and reporting scams, and brainstorm creative ways to incentivize and implement fraud education in schools. Get ready for an enriching discussion that aims to bridge the knowledge gap and equip our younger generation to be savvy and safe in the digital world. Don't forget to subscribe and share this episode with students, parents, and educators looking to make a meaningful impact on fraud awareness. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 28 Aug 2024 | From Data Capture to Mental Health: Strategies for Trust and Safety with Heather Grunkemeier | 00:51:26 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode of Banking on Fraudology, host Hailey Windham sits down with Trust and Safety expert Heather Grunkemeier for a thought-provoking discussion on balancing data capture, trust and safety strategies, and mental health in high-pressure environments. Heather offers valuable insights on mapping customer dissatisfaction, overcoming data challenges, and prioritizing well-being in demanding roles. Hailey further explores how these approaches can enhance fraud prevention efforts. Join us to discover the intricate link between effective data analysis, strategic trust and safety practices, and the vital role of mental health in protecting our digital spaces. Don't miss this insightful conversation on making the internet safer and healthier for everyone. -------------------------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 31 Jul 2024 | How Data Breaches are Fueling Financial Fraud Online with Karisse Hendrick | 00:52:04 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to another riveting episode of "Banking On Fraudology." I'm your host, Hailey Windham, joined by our special guest, industry expert Karisse Hendrick. In today's episode, we're diving into a staggering compilation of recent data breaches and their potential impact on both the financial and e-commerce sectors. From a mass release of 10 billion passwords to a crippling vendor breach affecting 15,000 car dealerships, and even AT&T's exposure of call logs from 127 million U.S. citizens, we'll explore the subsequent ripple effects and the advanced methods fraudsters employ to exploit this data. Together, Karisse and I will discuss the broader implications of leaked data, highlighting real-world examples such as the Snowflake breach and the concerning trends seen at Evolve Bank. We’ll also examine how fintech companies and banks can navigate these challenges by recalibrating their security measures, conducting thorough risk assessments, and enhancing monitoring. Plus, we’ll touch on the increasing sophistication of ransomware attacks, the complexities of supply chain breaches, and the critical need for collaboration between issuers and merchants. Whether you're a banking professional, a fintech enthusiast, or just someone keen on staying ahead of cyber threats, this episode is packed with insights you won't want to miss. So sit back, take notes, and let’s dive deep into the ever-evolving world of fraudology. Don't forget to connect with us on LinkedIn and send in your questions for upcoming "Ask Us Anything" episodes! ------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 21 Aug 2024 | Fraud Triangle Analytics: A Deep Dive into Human Behavior and Ethics with Marta Cadavid | 00:49:28 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report ------------------------- In this episode, we uncover the powerful dynamics of pressure, rationalization, and peer influence that lead to sabotage, discrimination, and even fraud within organizations. Marta shares groundbreaking methodologies her company developed using artificial intelligence and natural language processing to predict and prevent fraud, highlighting the importance of cultural and generational communication differences. We'll also explore the state of bank fraud today, discuss the significance of understanding employee behavior, and talk about essential resources like the "Report to the Nation." Marta emphasizes the need for clear company values and zero-tolerance policies for unethical behavior while addressing the impact of crises like Covid on fraudulent activities. Tune in for an eye-opening discussion filled with Marta's expert insights and practical advice on implementing effective controls and advocating for better tools and technology in your organization. Subscribe on Apple, Spotify, or your preferred platform to ensure you never miss an episode. Let's dive in! ----------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 09 Oct 2024 | Bridging the Divide: Internal Audit as a Catalyst for Collaboration with Christine Murray | 00:53:37 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! --------------- In this episode of Banking on Fraudology, host Hailey Windham engages in an insightful discussion with Christine Murray, the VP of Audit and Compliance at Kohler Credit Union. They delve into innovative uses of internal auditors as advisors in product and service development, preventing potential fraud and compliance issues before new launches. Christine shares her unique approach to fostering a positive company culture through personal interactions during branch audits. She stresses the importance of maintaining internal audit independence and objectivity, suggesting when to leverage external audits. Through the lens of history and compliance education, Christine highlights how understanding the reasons behind rules can drive adherence and improve organizational culture. Join them for a compelling conversation where internal audit is reimagined as a supportive partner dedicated to enhancing processes and fostering ethical practices within financial institutions. --------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ---------------------- Banking on Fraudology is part of the Fraudology Podcast Network. -------------------- Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||
| 02 Apr 2025 | See You in the Ring: Fraud Fight Club Preview & People to Watch | 00:12:27 | |
Banking on Fraudology is part of the Fraudology Podcast Network. In this short, but sweet episode of Banking on Fraudology, host Hailey Windham gives listeners an insider's preview of the upcoming Fraud Fight Club event. As a speaker at two sessions, Hailey shares her enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. She highlights key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement. Hailey also gives listeners a who's who of fraud-fighting experts she's eager to meet in person, including podcast partner Karisse Hendrick, fraud prevention guru Frank McKenna, and scam-fighting prosecutor Erin West. She emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes. Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events! ------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 12 Mar 2025 | Navigating Payment Fraud: Expert Insights for Banks and Fintech with Karisse Hendrick and Gil Rosenthal | 00:49:27 | |
Banking on Fraudology is part of the Fraudology Podcast Network. In this episode of Banking on Fraudology, host Hailey Windham revisits a conversation between fraud expert Gil Rosenthal and Karisse Hendrick in the Fraudology Podcast that tackles pressing questions from issuers, banks, and fintechs about payment fraud and professional development. Gil and Hailey dive deep into the complexities of identifying and combating various fraud schemes, offering invaluable advice for fraud fighters across different sectors of the financial industry. The discussion covers a wide range of topics, from understanding suspicious merchant activity to navigating career transitions in the fraud prevention space. Gil shares his expertise on interpreting unusual patterns in transaction data, emphasizing the importance of identifying abnormalities and leveraging diverse team perspectives. The hosts also explore strategies for professionals looking to transition from traditional banking roles to positions in retail or fintech fraud prevention. One of the episode's key takeaways is the value of continuous learning and networking within the fraud prevention community. Gil and Karisse stress the importance of attending industry conferences, joining professional groups, and staying updated on emerging trends. They also offer practical advice for job seekers, including the benefits of interviewing regularly to stay sharp and maintain perspective on one's market value. Don't miss out on this masterclass in fraud prevention – tune in now and level up your fraud-fighting skills! | |||
| 22 Jan 2025 | Understanding Romance Scams and Investment Fraud - A Victims Story with Beth Hyland | 01:05:04 | |
Banking on Fraudology is part of the Fraudology Podcast Network. This gripping episode of Banking on Fraudology takes listeners on an emotional journey through the world of romance scams, as told by survivor Beth Hyland. Host Hailey Windham guides the conversation, uncovering the intricate details of how Beth was manipulated into sending $26,000 to a man she believed was her soulmate. The episode offers a rare glimpse into the victim's perspective, revealing how intelligent, self-aware individuals can fall prey to these sophisticated schemes. Beth's story illuminates the red flags that often go unnoticed and the psychological tactics scammers use to exploit human emotions. The discussion delves into critical moments where financial institutions missed opportunities to intervene, providing valuable insights for fraud prevention strategies. Listeners will be moved by Beth's vulnerability as she describes her healing process and the complex emotions victims face long after the scam ends. The episode also highlights the crucial role of compassionate, informed responses from professionals like Beth's financial advisor in helping victims recover. This must-listen episode challenges listeners to reconsider their assumptions about fraud victims and offers practical advice for both individuals and institutions to combat these devastating crimes. Linkedin: Beth Hyland About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! | |||
| 24 Jul 2024 | Marketing Fraud Prevention with ABNB Credit Union Randy and Kristen | 00:54:53 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome back to "Banking On Fraudology." In today's episode, host Hailey Windham is joined by Randy and Kristen from a prominent credit union’s marketing team, ABNB. Together, they dive into the importance of fraud prevention and the innovative strategies they've used to educate and protect their members. Randy and Kristen discuss how they transformed their social media and marketing approaches to make fraud awareness engaging and relatable, especially through platforms like TikTok. They emphasize the value of transparency, collaboration, and targeting various demographics to spread their message effectively. The episode also highlights the benefits of open collaboration between fraud fighters and marketing teams, showcasing how fresh perspectives and strategic shifts can lead to significant positive engagement. Kristen shares a personal encounter with fraud, reinforcing the real-world impact of their efforts. Tune in to find out how creativity and collaboration are key tools in the fight against fraud. Don’t forget to subscribe to "Banking On Fraudology" on your favorite podcast platforms to stay updated on the latest in fraud prevention. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 26 Feb 2025 | Transparency Creates Trust – A Compassionate Approach to Financial Exploitation with Sarah Barnhill | 00:38:31 | |
Banking on Fraudology is part of the Fraudology Podcast Network. This episode of Banking on Fraudology tackles the pressing issue of financial exploitation with host Hailey Windham and guest expert Sarah Barnhill from Western Bank. Sarah brings her extensive experience in fraud prevention to shed light on the complexities of financial exploitation and how financial institutions can better protect vulnerable customers. The discussion covers a wide range of topics, from identifying red flags and common fraud schemes to the importance of empathy and active listening when dealing with victims. Sarah shares valuable insights on creating a supportive environment for victims to come forward, emphasizing the need for patience and understanding in these sensitive situations. The episode also delves into practical strategies for securing compromised accounts, pursuing recoveries, and collaborating with law enforcement. One of the key takeaways is the importance of ongoing education and training for front-line staff to recognize and respond effectively to potential fraud. Sarah and Hailey also discuss the role of bank culture in ensuring vulnerable individuals are treated with dignity and respect during fraud investigations. This episode is packed with actionable advice and compassionate approaches that can help financial institutions improve their response to financial exploitation. Don't miss this opportunity to enhance your understanding of financial exploitation and learn how to make a real difference in combating fraud. ------------------------------ https://www.identitytheft.gov/ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 08 May 2024 | Hot Potato Chargeback with Fraud Expert Karisse Hendrick | 00:54:03 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to the first episode of "Banking On Fraudology," where we explore the dynamics of fraud prevention in today's digital and financial landscapes. I’m your host, Hailey Windham, and today, I have the privilege of speaking with Karisse Hendrick, a seasoned expert in the realm of fraud prevention with an extensive background in e-commerce, payment processing, and fraud consultancy. In this episode, we’ll explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud. Don't forget to subscribe and share this episode! -------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ---------------------------------- About Karisse Hendrick: She is a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line and host of the Fraudology Podcast. Connect with Karisse on LinkedIn: https://www.linkedin.com/in/karissehendrick/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 05 Mar 2025 | Push-payment Fraud Insights For Bankers | 00:14:47 | |
In this episode of Banking on Fraudology, Hailey Windham dives deep into the pressing issue of push payment fraud that's plaguing the financial industry. Drawing insights from a recent Payments Dive article, Hailey breaks down the key takeaways from a panel discussion featuring leaders from Truist, Zelle, Google, and Nacha. With push payment fraud losses in the Americas reaching a staggering $102.6 billion in 2023, this episode couldn't be more timely. Hailey expertly dissects the complexities of push payment scams, where criminals trick victims into sending payments by posing as legitimate entities. She highlights the delicate balance financial institutions must strike between fraud prevention and maintaining a smooth user experience. The episode explores innovative approaches to combat this growing threat, including enhanced data sharing, improved digital identity verification, and increased support for law enforcement. Don't miss out on this essential discussion – tune in now and arm yourself with the latest strategies in the fight against push payment fraud. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 17 Jul 2024 | Fraud Beyond Dollars: The Societal Impact of Money Mules with Karen Boyer | 01:01:40 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to Banking on Fraudology! Today, we're diving deep into the world of financial crime with our guest, Karen Boyer, a banking veteran with 24 years of experience, including 17 focused on fraud prevention and mitigation at M and T Bank. In this episode, Karen and our host, Hailey Windham, explore the complex challenges banks face in detecting fraudulent activities and understanding the intent behind accounts. We'll discuss the growing problem of money mules and the significant impact they have on both society and the economy, often funding organized crime in non-friendly nations. Karen shares her insights on the need for collaboration between banks, telecoms, social media platforms, and regulatory bodies to tackle these issues effectively. Hailey and Karen will examine the shift from traditional Bank Secrecy Act (BSA) compliance to proactive fraud prevention at the point of money movement. They emphasize the importance of real-time transaction monitoring, the crucial role of fraud and BSA team partnerships, and the ongoing challenges law enforcement faces in understanding and addressing banking fraud. Also, we'll talk about the liability shift that could hold financial institutions more accountable for fraudulent activities passing through their systems and the increased resource allocation post-Covid to combat these crimes. Karen predicts the future landscape of financial fraud, highlighting emerging threats like generative AI and deep fake technology, as well as the rise of synthetic identities in the fraud world. Join us for a candid conversation that underscores the critical need for industry-wide awareness and collaboration to prevent, detect, and mitigate fraud. Don’t forget to subscribe to "Banking on Fraudology" to stay updated on the latest episodes filled with expert insights and strategies for navigating the evolving landscape of financial fraud. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 04 Sep 2024 | Fraud Fighters Unleashed: Inside the Action at Fraud Retreat 2024 | 01:04:12 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode, our host Hailey Windham sits down with the insightful Kelly Paxton to delve into their recent experiences at Fraud Retreat 2024. Kelly shares captivating stories from her presentation on corporate fraud and whistleblowing, revealing the key takeaways and personal anecdotes that kept the audience engaged without the aid of slides. Hailey and Kelly explore the vital role of whistleblowers and internal auditors, shedding light on the challenges, risks, and support necessary for those brave enough to come forward. They also reflect on memorable sessions from the retreat, including talks on litigation secrets, decoding deception strategies, and the integration of ethics within corporate culture. You'll hear about the inspiring charity project making tie blankets for a children's hospital and raising funds for Susan G. Komen, as well as the enriching networking opportunities that come from gathering with peers who understand the complexities of fraud investigation. ------------------------ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 09 Apr 2025 | Fight Fraud Club Special: The Future of Fraud Prevention and Strategies to Fight Back | 00:57:15 | |
Banking on Fraudology is part of the Fraudology Podcast Network. In this special episode of Banking on Fraudology, Hailey Windham and Fraudology podcast host Karisse Hendrick join forces to give listeners an insider's preview of the upcoming Fraud Fight Club event. The duo shares their enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. They highlight key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement. Hailey emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes. Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events - tune in now and get ready to take your fraud prevention skills to the next level! | |||
| 06 Nov 2024 | Banking’s New Battleground: Scammers, Glitch Exploits, and Digital Abuse | 00:20:55 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! -------------------- Welcome back, fraud fighters, to another compelling episode of Banking on Fraudology! I'm your host, Hailey Windham, and today’s episode is packed with eye-opening insights into the ever-evolving world of fraud. We'll kick things off with a personal recap of my recent trip to California, where I collaborated with Erin West on the groundbreaking Operation Shamrock. Our main event? A hard-hitting news segment featuring three fresh and disturbing fraud stories: from scammers intercepting customer service calls, Chase taking bold legal action against glitch fraudsters, to the alarming misuse of the Zelle payment app for harassment. Each story, sourced from the fraud expert Frank McKenna's Frank on Fraud newsletter, paints a vivid picture of where the fraud battle is heading. So buckle up and get ready to dive into the complexities and innovations in fraud prevention. Let's get started! ------------ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ------------ Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||
| 12 Feb 2025 | Keanu Reeves is not in love with you - Becky Holmes | 01:07:30 | |
Banking on Fraudology is part of the Fraudology Podcast Network. Join Hailey Windham on Banking on Fraudology as she welcomes Becky Holmes, whose book "Keanu Reeves is Not In Love with You" takes a humorous yet poignant look at online romance fraud. This episode dives deep into the psychology of scammers and their victims, revealing how fraudsters isolate their targets and exploit human tendencies to trust. Becky shares memorable interactions with scammers, including hilarious anecdotes that showcase her wit while highlighting red flags everyone should watch for. The discussion takes a serious turn as they explore the stigma surrounding fraud victims and the inadequate response from banks and law enforcement. Becky emphasizes the need for improved customer service in financial institutions and better training for staff to recognize potential fraud victims. The episode also touches on the scale of the problem, with both host and guest agreeing that current statistics likely vastly underestimate the true extent of romance fraud. Listeners will gain valuable insights into protecting themselves and their loved ones from these scams, including the importance of maintaining close relationships and open communication. Tune in now to arm yourself with knowledge and maybe even a few laughs along the way. ------------------------- Keanu Reeves is not in love with you ------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 16 Oct 2024 | Sextortion and How Banks Can Assist Victims – A Conversation with Paul Rafille | 00:30:26 | |
Welcome back, Fraud Fighters! SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! -------------------------- In this episode of Banking on Fraudology, host Hailey Windham engages in a compelling dialogue with Paul Raffile, a renowned intelligence analyst and author of the influential report "A Digital Pandemic." Together, they explore the urgent need for financial institutions to proactively address sextortion, a rapidly growing form of online blackmail that predominantly targets minors. Paul sheds light on valuable resources from the FBI, Homeland Security Investigations, and the National Center for Missing and Exploited Children, emphasizing the vital role banks play in recognizing red flags and updating fraud detection systems. He shares insights into the alarming rise in sextortion cases—from 139 in 2021 to 26,000 in 2023—and the devastating impact, including numerous teen suicides linked to these crimes. Hailey and Paul discuss practical strategies for banks to safeguard their customers, such as tailoring fraud detection for different account types, securing funds, and implementing multi-factor authentication. They stress the importance of empathetic customer service and forming specialized task forces to support victims effectively. Listen in as they address the continuously evolving nature of sextortion scams driven by technological advancements and highlight ongoing legislative efforts like South Carolina's "Gavin's Law" aimed at combating this digital menace. -------------------------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 16 Apr 2025 | Bridging Law Enforcement & Banking: Matt Hogan on Fighting Fraud Together | 00:38:01 | |
Banking on Fraudology is part of the Fraudology Podcast Network. In this eye-opening episode of Banking on Fraudology, host Hailey Windham sits down with Matt Hogan, a seasoned detective with over 16 years of experience fighting white collar and crypto crime. Matt shares his journey from investigating traditional financial crimes to tackling complex crypto fraud cases, offering invaluable insights for both law enforcement and financial institutions. The conversation dives deep into the evolving landscape of financial crime, exploring how old-school investigative techniques still apply in the digital age. Matt emphasizes the importance of collaboration between banks and law enforcement, sharing practical tips on building strong partnerships. He recounts a touching story of a romance scam victim that changed his perspective and fueled his passion for financial crime investigations. Matt also unpacks the latest trends in crypto-related financial crimes, from romance scams and pig butchering to sophisticated money laundering operations. He debunks common misconceptions about crypto investigations and recommends essential tools and resources for aspiring fraud fighters. The episode concludes with Matt's sage advice for newcomers to the field, stressing the importance of continuous learning, teaching others, and building a strong network. Tune in now to arm yourself with the knowledge and inspiration to stay ahead in the fight against fraud. -------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 15 May 2024 | The Lone Wolf Fight: Challenges of Solo Fraud Fighters with Frank McKenna | 00:46:41 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode of Banking, host Hailey Windham sits down with fraud fighting legend Frank McKenna. Together, they submerge into the daunting world of lone wolf fraud fighters. Frank shares his eye-opening experiences uncovering massive investment bank fraud that contributed to the mortgage meltdown, revealing the critical need for industry support for fraud experts. Hailey adds her own riveting insights as a former fraud leader, discussing the emotional and technical challenges of managing large financial responsibilities and the impact on employee incentives and customer trust. Together, they explore the vital role of fraud analysts in protecting society, the power of data-driven decisions, and how proper resources and recognition can empower fraud fighters. Don't miss this powerful discussion on the highs and lows of combating fraud alone and the essential changes needed within the banking industry to support these crucial roles. ---------------- Connect with Frank McKenna: https://www.linkedin.com/in/frankmckenna/ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 22 May 2024 | Banking on Operation Shamrock with Cybercrime and Crypto Expert Erin West | 00:38:39 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report ------------------- In this episode of Banking on Fraudology, host Hailey Windham engages in a profound conversation with Erin West, a seasoned cybercrime and crypto prosecutor with 25 years of experience as a district attorney. Erin has spent the last 8 years with the React Task Force, specializing in high-tech crimes, and has been instrumental in educating law enforcement on the sinister world of pig butchering scams and cryptocurrency fraud. This episode exposes all you need to know about Pig Butchering scams—a nefarious blend of romance and investment fraud that ruins lives by emptying retirement accounts and college funds. Hailey and Erin discuss the urgent need to develop proactive programs for financial institutions to combat such fraud and protect potential victims. Erin's passion for leading Operation Shamrock, a groundbreaking public-private partnership aimed at tackling these crimes on a global scale, showcases her commitment to bringing empathy and effective solutions to the battle against financial victimization. Stay tuned as we explore Erin's insights into the scam's transnational nature, the critical role of banks and credit unions in intervention, and the collaborative efforts planned to create a unified front against this escalating threat. --------------------- Connect with Erin West: https://www.linkedin.com/in/erinnordbywest/ Be part of Operation Shamrock - Pig Butchering event: Here About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 08 Jan 2025 | Reset, Refocus, and Fight: Your 2025 Fraud Strategy | 00:15:49 | |
The Banking on Fraudology podcast returns with a bang in 2025, as Hailey Windham delivers a solo episode packed with crucial insights for fraud fighters. After a brief holiday recap, Hailey wastes no time diving into the most significant fraud trends of 2024 that will continue to shape the industry in the coming year. From the alarming rise of social engineering scams to the unexpected resurgence of check fraud, the episode paints a vivid picture of the challenges facing financial institutions and their customers. She doesn't just highlight problems – she offers solutions. The host presents her top fraud-fighting resolutions for 2025, challenging executives to stop treating fraud as an unavoidable expense and instead view it as a critical area for investment and innovation. She emphasizes the need for improved fraud education at all levels, from frontline employees to consumers, sharing her own recent experience speaking at a local church about fraud prevention. Hailey also advocates for embracing AI as a tool for good, implementing real-time fraud monitoring, and building empathy into fraud response protocols to encourage more victims to come forward. One of the episode's highlights is her announcement of her personal mission to connect with fraud fighters from all 50 states, aiming to create a nationwide network of professionals sharing insights and best practices. Hailey also provides a valuable calendar of fraud awareness events for Q1 2025, offering listeners concrete opportunities to engage with customers and promote fraud prevention. Tune in now to arm yourself with the knowledge and strategies you need to combat fraud in 2025 and beyond! Link to the form: https://lnkd.in/e6Y_V8hP | |||
| 25 Sep 2024 | Unit21's Trisha Kothari Unveils AI Solutions, No-Code, and Emerging Scams | 01:00:30 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode of Banking on Fraudology, join hosts Hailey Windham and Trisha Kothari as they dive into the cutting-edge intersection of AI and fraud prevention. Tricia, CEO and founder of Unit 21, unveils the revolutionary AI Agent launched to automate business-specific checklists without requiring technical support. Discover how these no-code solutions empower fraud fighters to create customized checklists, providing critical summaries and enhancing fraud detection with unprecedented efficiency. Hailey and Tricia also tackle the escalating issue of modern scams targeting vulnerable groups like teenagers and the elderly. Through eye-opening discussions, they shed light on the sophisticated tactics used by scammers and the pivotal role technology can play in safeguarding susceptible communities. They explore the stigma and under-reporting of scams, especially sextortion, and advocate for increased societal protections. Don’t miss an engaging conversation packed with practical advice, groundbreaking technology, and a shared vision for a safer digital world. Subscribe to Banking on Fraudology to stay updated on the latest in fraud prevention. -------------------------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 14 Aug 2024 | Unit21's Fraud Fighters Summit: Top 5 Challenges Facing Financial Institutions | 00:31:19 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to the latest episode of Banking on Fraudology, where we dive deep into the ever-evolving world of financial fraud and explore the challenges faced by institutions and consumers alike. In today's episode, we're excited to have a panel of esteemed colleagues joining the Fraud Fighter Virtual Summit powered by Unit 21 to shed light on the most pressing issues in the fraud prevention landscape. Our guests include Alex Faivusovich, Head of Fraud Risk at Unit21; Donna Turner, retired fraud executive from Bank of America and COO for Early Warning Services; and Scott Harkey, EVP of financial services and payments at Endava. Together, they'll share their insights on the top fraud challenges faced by financial institutions, from counterfeit checks and ACH returns to account takeovers and elder exploitation. We'll also be discussing the alarming rise of first-party fraud, as fraudsters exploit terms and conditions to file intentional disputes, leading to write-offs and misclassification. Our experts will highlight the need for more sophisticated monitoring systems and the importance of collaboration between government and industry to combat these threats effectively. As the threat of fraud continues to grow exponentially, it's crucial for financial institutions to stay ahead of the curve. Our guests will share their predictions for the future of fraud prevention, including the shift towards balancing economics in transactions and applying technology from other financial sectors to dispute processes. -------------------------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 05 Jun 2024 | First-party Fraud and Infrastructure for Fraud Prevention with Alex Faivusovich | 00:33:33 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to a new episode of Banking on Fraudology. Join Hailey Windham as she dives deep into the world of first-party fraud with Alex Faivusovich, the head of fraud risk at Unit 21. With over 15 years of experience in fraud prevention, Alex shares his expert insights on the growing issue of first-party fraud, especially among young individuals, and highlights its long-term consequences. In this episode, we unravel the complexities of first-party fraud, from romance scams to refund abuse, and discuss how the pandemic has exacerbated these activities. Alex emphasizes the importance of educating youth and financial institutions on recognizing and preventing fraud. He also talks about the shift from transaction-level fraud detection to understanding customer lifecycles and behaviors, advocating for better data orchestration and informed decision-making. Together, they explore the frustration around the lack of legal consequences for fraudsters and the need for more efficient Know Your Customer (KYC) processes. We also touch on the ethical challenges of creating a global consortium to track fraudsters. Join us as we venture into the intricate world of first-party fraud and uncover strategies to protect both customers and financial institutions. ---------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Connect with Alex: https://www.linkedin.com/in/stopfraud/ | |||
| 20 Nov 2024 | Fraud Week 2024 - Exposing First Party Synthetic Fraud with SentiLink’s David Maimon | 00:41:41 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! The latest episode of Banking on Fraudology tackles one of the most pressing issues in financial fraud today - first-party synthetic identity fraud. Hailey Windham and David Maimon, head of Fraud Insights at Sentilink, take listeners on a deep dive into the shadowy world of synthetic identities. Maimon, drawing on his academic background and industry experience, explains how fraudsters combine real and fake personal information to create convincing synthetic identities. The episode explores the patient, methodical approach criminals take to build credit histories for these identities, culminating in lucrative "bust out" schemes. Maimon and Windham discuss the proliferation of synthetic business fraud, the role of AI in creating fake verification videos, and why historical data remains crucial in detecting synthetics. The conversation also touches on disturbing trends like increased youth involvement in fraud and the challenges facing identity verification systems. Don't miss this opportunity to learn from leading experts in the field - listen now and level up your synthetic fraud detection skills. Webinar referenced in the episode ---------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 27 Nov 2024 | Thanksgiving Special: Celebrating Wins and Gratitude in the Fraud Fighting World | 00:12:06 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! Welcome to the Banking on Fraudology podcast! Today we have a special Thanksgiving edition. Instead of our usual deep dives into scam schemes and fraud trends, we'll be focusing on gratitude and celebrating the wins, big and small, within our incredible fraud-fighting community. We'll be sharing heartfelt stories from fraud fighters around the world, reflecting on what we're thankful for—from breakthroughs in fraud detection to the amazing people who inspire us every day. So grab a coffee or a slice of pumpkin pie and join me as we celebrate the support, camaraderie, and achievements that make our work so meaningful. Stay tuned for some beautiful reflections that'll warm your heart this holiday season. -------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 07 Aug 2024 | Tackling Regulatory Challenges in Fraud Prevention with Ian Mitchell | 00:59:36 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode, Hailey Windham sits down with Ian Mitchell, founder of The Knble and co-founder of Mission Omega. He is a seasoned expert with over 25 years in fraud and financial crime prevention. Get ready to dive deep into the exciting advancements and ongoing challenges in the world of fraud fighting. Ian shares his enthusiasm for the current community of fraud fighters and emphasizes the importance of collaboration between fraud fighters, regulators, and solution providers. They discuss key resources for bank fraud prevention and the need for continuous learning and resilience. Hailey and Ian also touch on the evolving landscape of fraud, the importance of modernizing regulatory frameworks, and the critical role of communication and collaboration between financial institutions and regulators. From Ian's personal journey overcoming industry challenges to the essential integration of fraud and financial crime teams, this episode offers valuable insights for anyone committed to combating fraud. Don't miss Hailey expressing her admiration for Ian's dedication and their mutual drive to protect people and banks from fraud. Tune in for an engaging conversation full of expert advice and inspiring stories. ----------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||
| 12 Jun 2024 | Credit Unions and DeFi: Becky Reed on Combatting Fraud with Web3 | 00:48:24 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode, our host Hailey Windham is joined by Becky Reed, a 30-year veteran in the credit union industry and an expert in technology and leadership. Together, they explore the transformative potential of blockchain and web3 technologies in enhancing fraud detection and data transparency in financial institutions. We'll discuss how traditional payment systems struggle with inefficiencies and how cryptocurrencies and distributed ledger technologies could offer real-time solutions and stronger consumer protection. Becky Reed shares insights from her new book, "Credit Unions and a Financial Renaissance," and breaks down key concepts like decentralized finance (DeFi) and self-sovereign digital identities. From the misconception that smaller credit unions lack innovation to the importance of digital identity and the future of decentralized networks, this episode is packed with valuable information for anyone interested in the evolving landscape of financial technology. So, tune in as we uncover how credit unions can adapt to future innovations and effectively protect their members from fraud. Let’s get started! About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Connect with Becky: https://www.linkedin.com/in/becky-reed-50056518/ Get Becky's Book: https://a.co/d/2V3kEFP Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 02 Oct 2024 | Breaking Down Romance Scams: The Emotional and Financial Toll | 00:22:26 | |
🎙️ Welcome back, Fraud Fighters! 🎙️ SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! ---------------------------- Thank you for joining another episode of Banking on Fraudology with your host, Hailey Windham. Today's episode holds special significance as we prepare for World Romance Scam Prevention Day on October 3, a day championed by the passionate Kathy Waters of the nonprofit Advocating Against Romance Scammers (AARS). We'll dive deep into the recent CBS' News series "Anything for Money," which exposes the dark world of romance scams and the emotional and financial toll they take on victims. Hailey shares her personal reactions, highlighting both the merits and problematic aspects of the series' approach to bringing these crimes to light. We'll also explore the role banks play in preventing fraud, spotlighting where they excel and where they fall short, particularly in terms of victim support and intervention. Finally, we'll confront the issue of victim shaming and discuss how to foster a more empathetic and proactive fraud prevention culture. Tune in for a comprehensive discussion that aims to educate, raise awareness, and inspire change in the fight against romance scams. Stay vigilant and stay informed, Fraud Fighters. Let's get into it! ---- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ---- Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. ---- Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 18 Sep 2024 | How Open-Source Intel Transforms Fraud Investigations with Cynthia Hetherington | 00:45:11 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode of Banking on Fraudology, host Hailey Windham engages with the renowned investigator Cynthia Hetherington to delve into the innovative "CRAWL" methodology and its impact on the world of financial fraud investigations. Cynthia shares valuable insights from her extensive experience, including her transition from librarian to a leading figure in OSINT (Open Source Intelligence). Hailey and Cynthia discuss the importance of systematically and ethically approaching investigations, highlighting the necessity of regular security updates, authenticating documents, and precise documentation to ensure investigations are defensible in court. Cynthia also reveals how financial institutions can enhance their fraud detection capabilities by integrating OSINT practices. Tune in to learn how Cynthia’s methodologies can transform your approach to combating financial fraud. -------------------------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 03 Jul 2024 | Ethics in Banking: Preventing Fraud with Amanda Erven | 00:43:52 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report In this episode, we explore the proactive role of ethics and internal audits in combating fraud, the impact of technology on ethical behavior, and the crucial interplay between ethical conduct and customer trust. Amanda "Jo" Erven shares her journey from LinkedIn connections to becoming a full-time professor and head of ACE, a company specializing in audit, consulting, and education. We also dive into compelling real-world stories, like a CEO who fell victim to a cryptocurrency scam, and discuss the upcoming fraud retreat event in August, which promises to offer engaging sessions on fraud, cyber issues, AI, and more, while emphasizing personal well-being. Whether it's talking about promoting ethical behavior through training, discussing the Wells Fargo scandal, or the significance of addressing even minor financial discrepancies, this episode underscores the importance of ethics in every facet of banking. Join us as we unravel these topics and enrich our understanding of how ethical behavior is paramount in preventing fraud and fostering a trustworthy banking environment. Don't miss this engaging and educational conversation on Banking on Fraudology! --------------------------------- Connect with Amanda: https://www.linkedin.com/in/amanda-jo-erven-ace/ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 29 May 2024 | Fraud Risk Assesments and the Continuous Upkeep with Dana Lawrence | 00:41:54 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome once more to "Banking on Fraudology," where we explore the world of banking, fraud, and risk assessment. In this episode, your host Hailey Windham is joined by special guest Dana Lawrence, a seasoned expert in fintech compliance and risk management. Together, they share insights on fraud risk assessment, the importance of planning, and staying equipped to combat evolving fraud threats. From discussing real-world scenarios to offering advice on navigating the complex world of fraud-fighting, Hailey and Dana deliver valuable tips and strategies for professionals in the industry. Join us as we explore the intersection of fraud, fashion, financial security, and more! ------------------------ Connect with Dana: https://www.linkedin.com/in/danalawrencefintech/ About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 04 Dec 2024 | Open Letter to U.S. Regulators – A Conversation with Ken Palla | 00:36:07 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! In this episode, Ken Palla, a former online security manager at Union Bank, shares insights from his open letter to US regulators addressing the urgent need for stronger guidance on scam controls and data sharing between financial institutions. Ken discusses the challenges banks face in combating authorized payment scams and proposes solutions modeled after past FFIEC online security guidance. He emphasizes the importance of clear regulations around data sharing, particularly through updates to the 314B provision, to enable more effective fraud prevention. He also highlights the growing threat of scams, their impact on consumers, and the role of banks in protecting customers. The conversation touches on international efforts to combat scams, the need for collaboration between banks, telcos, and digital platforms, and practical advice for consumers to avoid falling victim to scams. ---------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 11 Sep 2024 | Scams Education - Disarming the Stigma with PJ Rohall | 00:37:52 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report ------------- In this episode of Banking on Fraudology, host Hailey Windham sits down with the dynamic PJ Rohal to explore his journey from focusing on productivity and financial goals to finding deeper fulfillment through human connections in the world of fraud prevention. PJ shares poignant stories, including how his children's experiences influenced his approach to fighting fraud and the emotional toll it can take on both victims and fraud prevention professionals. Hailey and PJ delve into the challenges of raising children in the digital age while balancing careers in fraud prevention. They discuss practical tips for educating kids about digital safety and the importance of being kind to oneself as a parent. With personal anecdotes about fraud impacting family members, PJ emphasizes the significance of understanding victims' psychological and emotional struggles. -------------------------------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 13 Nov 2024 | Scrappy and Smart: Jen Martin on Innovative Approaches to Fraud Detection | 00:39:58 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! ---------------------------- Welcome back to another exciting episode of "Banking on Fraudology"! I'm your host, Hailey Windham, and today we're diving deep into the world of fraud detection with our special guest, Jen Martin. With over 15 years of banking experience and a robust background in criminal justice and statistics, Jen brings a wealth of knowledge and a passion for data-driven solutions in the fight against fraud. In this episode, Jen takes us through her fascinating career journey, from her early aspirations to become a crime statistician to her pivotal roles in banking and fraud prevention. We'll explore the transformative power of real-time data models and advanced analytics in combating fraud, as well as the critical importance of collaborative efforts across different departments within an organization. We'll also discuss the evolving landscape of fraud threats, particularly post-pandemic, and the need for quick, adaptable strategies to stay ahead. Jen provides invaluable insights into tackling specific challenges such as check fraud and maintaining a balance between effective fraud controls and a positive customer experience. We'll touch on the strain of staff retention and the importance of ongoing training, especially in frontline positions. Join us as we unravel the complexities of fraud prevention, the necessity of creative data utilization, and the indispensability of cross-functional teamwork. Stay tuned for practical advice and inspiring stories from one of the leading voices in the fraud-fighting community. Let's get started! About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ---------------------------- Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||
| 19 Mar 2025 | Combatting Check Fraud: Verifying Payee with SentiLink’s Treasury Check Verification Service (TCVS) | 00:34:53 | |
Banking on Fraudology is part of the Fraudology Podcast Network. In this eye-opening episode of Banking on Fraudology, host Hailey Windham welcomes back fraud expert David Maimon to dive deep into the world of treasury check fraud. As the "Indiana Jones of fraud fighters," David shares alarming insights into why these government-issued checks have become prime targets for criminals. The conversation reveals how fraudsters are exploiting verification loopholes, altering payee names, and cashing out millions in stolen funds. David breaks down the latest trends, including the rise of first-party fraud where individuals willingly participate as money mules, and sophisticated schemes involving synthetic identities and business impersonation. Listeners will gain a sobering understanding of just how thorough and patient modern fraudsters have become in their operations. The episode's highlight is the unveiling of Sentilink's new Treasury Check Verification Service. This game-changing tool addresses a critical gap in existing verification processes by allowing financial institutions to confirm payee names - a feature David explains has been sorely missing. With real examples of how early adopters are already preventing significant losses, this free service promises to disrupt treasury check fraud operations. Fraud fighters won't want to miss this actionable solution to a pervasive industry challenge. Tune in to arm yourself with the latest intelligence and tools in the fight against financial crime. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ | |||
| 29 Jan 2025 | Leading the Charge: Why Banks Are Uniquely Positioned for Scam Prevention | 00:36:19 | |
The latest episode of Banking on Fraudology tackles one of the most critical issues facing the financial industry today - the role of banks in preventing scams. Host Hailey Windham welcomes special guest Ayelet Biger-Levin, a passionate advocate for advancing scam detection and prevention strategies, to discuss why banks are uniquely positioned to make a difference. Ayelet, founder and CEO of Rangers AI, shares her perspective on how banks can leverage their position as trusted entities and guardians of people's finances to protect customers from increasingly sophisticated scams. The conversation covers the regulatory landscape, including emerging liability shifts for authorized push payment fraud in countries like the UK and Australia. Listeners will learn about the true costs of scams for financial institutions beyond just reimbursement, including customer support expenses, lost customers, and diminished deposit values. A key focus of the episode is on empowering customers to play an active role in fraud prevention. Ayelet introduces innovative technologies like her company's Scam Ranger tool that can automatically scan messages to detect potential scams. The discussion also touches on the challenges of balancing technological innovation with accessibility for less tech-savvy customers. Don't miss this informative deep dive into one of banking's most pressing challenges and opportunities. | |||
| 01 May 2024 | Combating Fraud in Finance: An Introduction to Banking on Fraudology | 01:06:23 | |
Welcome for the first time to "Banking on Fraudology," where we dive deep into the world of banking and fraud prevention with your host, Hailey Windham. Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report This pilot episode features special guest Karisse Hendrick, a seasoned expert from the original Fraudology podcast who played a pivotal role in inspiring this new series. Today, Hailey and Karisse will explore Hailey's impressive career journey from her early days in the banking sector to her influential role in fraud management and prevention. They'll discuss groundbreaking initiatives like Operation Shamrock, the development of internal engagement programs, and the critical need for educational resources in the fraud-prevention space. This episode sets the stage for a series dedicated to providing a voice and actionable insights to fraud fighters in the banking industry. Join us as we unpack the challenges and triumphs of combating fraud and fostering collaboration across financial institutions. Be sure to subscribe to catch all our upcoming episodes where we'll continue to empower and educate on the ever-evolving front of financial fraud. -------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ---------------------------------- About Karisse Hendrick: She is a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line and host of the Fraudology Podcast. Connect with Karisse on LinkedIn: https://www.linkedin.com/in/karissehendrick/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 19 Jun 2024 | Protecting the Hive: Harsh Truths About Tech Support Scams | 00:17:53 | |
Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21: - See Unit21 in action https://www.unit21.ai/podcast - Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/ - Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0 -Request your copy : State of Fraud & AML Report Welcome to Banking on Fraudology. In this episode, Hailey Windham gets inspired by the movie "Beekeper" to explain the harsh realities of Tech Support Scams that affects the most vulnerable population. To illustrate this, she delves into staggering statistics from the IC3 2023 Internet Crime Report, revealing a shocking 165.9% increase in scam losses within just two years. She also shares a harrowing real-life case involving a minister ensnared in a complex tech support scam, shedding light on the multifaceted tactics used by fraudsters today. Financial institutions, listen up: We're calling on you to understand these tactics, support vulnerable customers, and collaborate with law enforcement to combat these scams head-on. This episode is a rallying cry for all fraud fighters to share strategies, raise awareness, and lead the charge in safeguarding our financial systems. So, buckle up and get ready to step up your game. Let's tackle this growing menace together and create a future where fraudsters fail and victims have a fighting chance. Thanks for joining me, and don’t forget to subscribe on Apple, Spotify, or wherever you get your podcasts to never miss an episode of Banking on Fraudology. About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Podcast Network. | |||
| 19 Feb 2025 | Exploring How Volunteer Work Can Improve Your Fraud Fighting with Tracy Swaim | 00:38:34 | |
In this episode of Banking on Fraudology, Hailey Windham and Tracy Swaim, AARP Wyoming's Fraud Fighter of the Year, explore the often-overlooked connection between volunteering and effective fraud prevention. Tracy shares her journey from the legal field to fraud investigations, and how her volunteer work with AARP's Fraud Watch Network has given her a unique perspective on fighting fraud. This episode is packed with insights on balancing data analysis with real-world experience, and how understanding the human impact of fraud can make investigators more effective. The conversation covers a range of critical topics, including how to turn raw fraud data into actionable strategies, the importance of tailoring fraud prevention messages to different audiences, and practical ways for fraud fighters to make a bigger impact in their communities. Tracy introduces an innovative analogy comparing data visualization to giving a house tour, offering a fresh way to think about presenting complex information. The episode also dives into the power of storytelling in fraud prevention, explaining how real victim stories can be more impactful than statistics alone. One of the key takeaways from this episode is the transformative effect that volunteering can have on a fraud fighter's perspective and skills. Tracy explains how interacting with real fraud victims has enhanced her investigative abilities and reinforced the importance of thorough investigations. For fraud professionals at any stage of their career, this episode offers valuable advice on finding volunteer opportunities, educating communities about fraud risks, and leveraging these experiences to become more effective in their roles. Tune in now and discover how volunteering can revolutionize your approach to fraud prevention! | |||
| 11 Dec 2024 | Biggest Heist Ever: Lessons from the $4.5 Billion Bitfinex Bitcoin Heist | 00:17:36 | |
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape. Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast! Visit: https://www.sentilink.com/ and learn all about them! ---------------------------------- In this riveting episode of Banking on Fraudology, host Hailey Windham dives deep into the jaw-dropping $4.5 billion Bitfinex Bitcoin heist - the largest cryptocurrency theft in history. Inspired by the Netflix documentary "Biggest Heist Ever," she unpacks this complex case, offering invaluable insights for fraud fighters and financial institutions alike. Hailey walks listeners through the audacious crime, highlighting how hackers Ilya Lichtenstein and Heather Morgan exploited both technical vulnerabilities and human behavior to pull off their scheme. Tune in now and join the fight against fraud! ---------------------------------- About Hailey Windham: As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ ---------------------------------- Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io. | |||