Automotive Repair News Today (Braxton Critcher)

In this episode, Braxton Critcher covers the decline of traditional repair shops in the face of a DIY surge, a point underscored by guest Chris Messer. Furthermore, the episode explores the NHTSA's initiative to potentially save lives through new technology that prevents drunk driving, a measure that could see widespread implementation by 2027. Lastly, the show spotlights the benevolent efforts of Paul and Kristin Danner with the inception of SD Charities, aimed at aiding those in need within the automotive community. 

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This podcast is all about good news in the auto repair industry! Today, Frank Leutz shares about his shop's commitment to community service, detailing their collaboration with the Foothills Food Bank and Resource Center to provide free auto repairs to families in need once a quarter. He also emphasizes the culture of giving back among his technicians, who are inspired to leverage their skills for the benefit of others. Furthermore, Frank discusses future community initiatives, including an art gallery for local artists and a jazz festival, all aimed at fostering local connections and support.

03:59 Small business grows through community and mistakes.
08:23 The Car had a safety issue, fixed it, satisfied. Technicians give back with their skill set.
10:13 Influencing positive change through youth skill-building.
12:44 Create a fulfilling lifestyle by sharing skills.
15:59 Frank is a community influencer, inspiring positivity.

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File your Beneficial Ownership Report here

In this episode of Automotive Repair News Today, key stories include the reinstatement of the January 13 deadline for small businesses to file beneficial ownership information reports, highlighting compliance criteria and detailed reporting requirements. Additionally, there's a focus on the waning interest in Tesla's Cybertruck, with resale times increasing and prices dropping. The episode also updates listeners on the potential merger between Honda and Nissan, aiming for a stronger electrification strategy amidst recent challenges. 

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Advance Auto Parts plans to close over 700 stores by mid-2025 due to declining car part demand and miscalculated earnings. A survey reveals that over 60% of repair shops still don't bill for radar power tests. Finally, there's news about O'Reilly Auto Parts' new distribution center, which features advanced automation technology that has created more jobs.

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In this episode, Braxton Critcher is joined by Mike Allen, who shares insights on the intricacies of raising rates in the automotive repair industry. Mike discusses the importance of aligning service quality and facilities with increased rates to maintain customer trust. Additionally, the value of networking and continuous learning at industry events like the ASTA Expo is highlighted, emphasizing their role in the growth and sustainability of repair shops.

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00:00 Concern about quality in overpriced services is prevalent.
05:26 Explore the market, network, and learn from others.
08:54 Expo attendees find inspiration and connections.
11:51 Incremental changes lead to life and business improvements.
14:01 Excited about the dynamic course lineup and learning.
16:44 Stay connected for exclusive industry updates.

In this episode, Braxton Critcher gives you the news you need to know this week in the Automotive Repair Industry. Mike Allen and Reece Hester from the Automotive Service and Tire Alliance (ASTA) share about the energetic and dynamic new board and emphasize the potential dangers of switching from yearly to biennial vehicle inspections, highlighting the safety concerns associated with the proposed change. The episode also covers the move by the National Institute for Automotive Service Excellence to transition its certification tests to a paperless format, aiming to help repair shops reduce costs and save time. 

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In this episode of Automotive Repair News Today, Braxton Critcher interviews Margaret Light, a licensed marriage and family therapist with experience in mental health in the automotive repair industry. Margaret highlights the growing awareness of mental health issues in the field and emphasizes the importance of self-care. She discusses the intersection between work and personal life impacting mental well-being in automotive professionals. Margaret offers valuable advice on recognizing signs of mental health struggles, prioritizing self-care practices like nutrition, sleep, and social connections, and seeking therapy when needed. 

00:00 Mental health in the automotive repair industry importance.
04:51 Increased openness and shared experiences in the field.
08:17 56% stress, 43% anxiety, 41% low mood
12:16 Men's mental health sometimes manifests as anger.
14:29 Lack of sleep and loneliness impact health.
16:18 Assessment can lead to therapy or talking.

In this episode, Braxton Critcher discusses various important updates in the automotive repair industry. Ryan McKinnon from the Charge Ahead Partnership explains why Florida and other states haven't committed their EV charging station funds, highlighting the challenges businesses face with upfront costs. Braxton shares the inspirational story of Jordan Rios and Xavier Pell, two friends and recent graduates who opened their own repair shop in Alabama. Additionally, Braxton covers a tragic incident in Cape Coral, Florida, where a technician was killed due to a tire explosion, underlining the potential risks in automotive repair.

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In this episode, Braxton Critcher and Chris Messer from Endeavor Business Media share an overview of the upcoming Ratchet Wrench Management Conference. Chris emphasizes the event's unique peer-to-peer format and new attractions like the VEHLO Victory Lap with RC cars. Additionally, he discusses the importance of staying updated on industry developments, particularly in the realm of EV, to ensure the success of repair shops.

00:00 New speakers, different format, showcase, entertainment.
05:49 Mike Jones inspires trade perception change. Opportunity!
07:04 Trade industries offer lucrative growth opportunities.
10:29 Attend conferences and prioritize key takeaways for business.
14:37 Stay informed, stay updated to succeed.

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In this episode, hear the latest news from the National Highway Safety Traffic Administration and a mandate for automatic emergency braking in all passenger and light vehicles. Additionally, you'll hear insights from a Lang Marketing survey on consumer preferences between dealers and independent repair shops, noting a competitive narrowing in perceived price gaps. 

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In this episode, Braxton highlights a recent shift in GM's electric vehicle production strategy, an innovative diagnostic tool launched by Repairfy and NAPA, and Auto Ops' new feature aimed at enhancing customer service for repair shops. Additionally, Chris Jones shares his optimistic outlook for the industry's future based on his interactions with passionate students and instructors.

Learn more here about asTech Mechanical

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In this episode of Automotive Repair News Today, Braxton Critcher and Justin Allen from Hunter Engineering Company. Justin highlights the importance of staying updated with WinAlign reports, emphasizing the need for recalibrating advanced driver assist systems. He discusses how the technology in vehicles is evolving rapidly, impacting driving habits and safety. Justin also emphasizes the value of in-person software updates to ensure seamless operations, aiming for the best user experience possible. 

00:00 Alignment technology evolved for efficiency and recalibration.
03:37 Software specs are updated twice yearly to adapt.
07:07 Drivers becoming more careless with new technology.
10:21 Importance of reading screens for informed decisions.
14:01 Car saves life in a potential collision scenario.
16:39 In-person updates ensure smooth system operation.

In this episode, Braxton Critcher gives the need-to-know info about CarShield, a company known for offering vehicle service contracts. Braxton highlights a critical quote from Samuel Levine, director of the Federal Trade Commission Bureau of Consumer Protection, emphasizing the deceptive practices that left many consumers with financial headaches. He also explores consumer complaints about false promises, such as rental cars and the ability to choose any repair shop, which often went unfulfilled. 

00:00 Carshield experiences and feedback from repair shop users.
04:28 FTC investigates Carshield over false advertising claims.
08:47 Carshield fined $10 million, refunds for false advertising.
11:22 Ensure reputable providers fulfill promises - Carshield advice.

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This episode of Automotive Repair News Today addresses the Federal Trade Commission's action against General Motors and OnStar for misleading data collection practices, resulting in a proposed settlement to protect consumer privacy. We also highlight the Automotive Aftermarket Charitable Foundation's call for nominations for its 2025 Humanitarian Award, aiming to honor significant community contributions.

Want to request a story to be covered? email braxton@automotiverepairnews.com

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Ford faces two new investigations by the National Highway Traffic Safety Administration after delays in recalling vehicles with defective rearview cameras, while Advanced Auto Parts unveils a strategic turnaround plan with significant store closures and a focus on enhancing its supply chain. Additionally, the 2024 SEMA Market Report shines a spotlight on the automotive aftermarket sector, revealing a record $52.3 billion in sales driven by high demand for accessories and performance parts from buyers under 40.

In this episode, The Alliance of Automotive Service Providers (AASP) has announced plans to dissolve its national association by the end of the year, while continuing to support local affiliates. Additionally, the Repair Act's progress in Congress has hit a pause as representatives go on recess, with a vote expected to be reconsidered in November. Lastly, the Institute for Automotive Excellence is set to hold a hands-on training for service advisors in Ogden, Utah, focused on enhancing skills in value building, communication, and conflict resolution.

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In this episode, Braxton Critcher delves into pressing topics in the automotive world. He highlights the significant push from the Auto Care Association for the Repair Act, encouraging listeners to contact their congresspersons to protect their rights in vehicle repairs. Braxton also covers BMW's ambitious plans to introduce hydrogen-powered vehicles by 2028, which aim to expand the existing infrastructure alongside Toyota. Additionally, he discusses the recent leadership changes within the automotive aftermarket charitable foundation, marking a new chapter for the organization.

00:00 New podcast series on the Repair Act.
03:27 Contact congressperson; attend Right to Repair summit.
08:50 Ford patent may impact data sharing and future technology.
09:56 Please like, share, subscribe, and follow us.

Write your congressperson about the Repair Act!

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In this episode, Braxton Critcher welcomes Lucas Underwood to discuss the implications of mandatory automatic emergency braking systems by 2029. Lucas shares his insights on the challenges and opportunities this new regulation may bring for repair shops, emphasizing the need for technological adaptation and advanced training for technicians. Additionally, he touches on the financial implications, predicting an increase in repair costs due to more sophisticated calibration requirements. Take a listen!

00:00 Technology regulations cause concern but offer benefits.

06:01 Auto repair shops facing financial challenges, raising prices.

07:23 Technology in driving can have positive impacts.

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Mike Allen joins Braxton and Lucas to discuss the devastating impact of Hurricane Helene on automotive repair shops in Western North Carolina. Lucas shares firsthand accounts of the destruction, including entire towns being washed away and major roads being closed. Mike emphasizes the need for industry support, outlining ASTA's efforts to raise funds through a GoFundMe campaign to help affected members.

00:00 Unprecedented event, resembles 1940, 1916 disasters, ravines.
04:42 Unprepared for the storm; limited food and supplies.
09:13 Jeff, ASTA, industry unity, support, relationships, importance.
10:43 Auction tools tonight; proceeds support needs.
14:11 Thanks for listening! Like, share, subscribe, follow.

In this episode, Braxton Critcher is joined by Cavan Robinson and Mike Allen. Braxton covers California's zero-emission mandate and the Specialty Equipment Market Association's response. Cavan discusses his plans for the future of Shop-Ware as the new General Manager. Mike shares valuable advice for first-time attendees of industry training events, emphasizing the benefits of actionable insights. 

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Mark Bogdansky is the Auto Care Association's Vice President of Trade Shows and Community Engagement. Today, he discusses the advantages and challenges of remote work in the automotive repair industry. He also discusses AAPEX 2024, highlighting efforts to enhance attendee experiences with experiential elements and the impact of free meals on offsetting high costs.

Find the Auto Care Association here
 
00:00 You talk; I'll be right here, listening.

06:18 Direct mail faces challenges with current work trends.

08:08 155-165k attendees at Vegas' APEX CMRC.

12:17 Annual global networking and socializing event.

14:10 Industry collaboration transcends competition and encourages support.

18:42 Commit to improvements; industry collaboration boosts progress.

20:57 Encourage repair shops to support each other.

25:30 Industry remains strong, innovative, and resilient despite challenges.

27:36 Roadmap to enhance attendee and exhibitor experiences.

30:14 Enhancing experience with value-focused, experiential elements.

34:15 Subscribe, share, review, follow us online.

In the latest episode of Automotive Repair News Today, Braxton Critcher delves into the current state of soaring vehicle repair and maintenance costs, highlighting a significant 12% surge over the past year. Mark Bogdansky shares exciting advancements for this year's APPEX trade show, including a wide array of new trainers and a fully functional 10-bay shop on the exhibit floor. Additionally, Jesse Meddaugh from 360 Payments introduces a game-changing partnership with Venmo and PayPal, enhancing payment options for both shops and consumers.

For more on these stories...
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AAPEX 2024

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Today, Braxton highlights the introduction of electric vehicle (EV) technology courses at Brookdale Community College in New Jersey, supported by a generous grant from the National Science Foundation. You'll also hear an overview of a new survey on diesel technicians that reveals pressing concerns and demographics within the industry. How did your shop do last year in the struggling economy? A report shows that most shops did well!

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In this episode, Braxton Critcher discusses key developments in the automotive repair industry. First, he highlights the record average age of cars in the US, signaling a growing market for repair services. Also, hear about a legal case involving two men charged with violating the Clean Air Act through tampering with pollution control software in diesel trucks. Lastly, Braxton explores the importance of maintaining advanced driver assistance systems (ADAS) functionality with aftermarket modifications, sharing insights from a groundbreaking study on their impact.

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In this episode, Braxton Critcher welcomes Cavan Robinson, the new General Manager at Shopware, to discuss the importance of Digital Vehicle Inspections (DVI) in the automotive repair industry. Cavan shares insightful statistics on how implementing DVI can significantly increase the average repair order value, demonstrating a clear financial benefit for repair shops. He also addresses common concerns about changes in Shopware's leadership and reassures listeners about continued investment and innovation in their products. 

00:00 Discussing DVI's impact on the automotive repair industry.
03:24 Appreciated repair shop's thorough, communicative process updates.
08:24 DVI is crucial for repair shops to build trust.
11:51 300% rule: vehicles inspected, estimated, estimates sent.
14:22 Shop management systems created numerous built-in DVIs.
16:44 Balancing between single users and multi-location customers.
22:12 Change is inevitable; investment suggests stability and opportunity.
23:34 Streamlined integrations boost product development and customer success.
27:38 DVI helps industry growth and consumer trust.

Braxton discusses the ASA's stance on the EPA’s new emission standards, warning about the potential hardships these regulations could impose on independent repair shops. He also highlights the skyrocketing car insurance rates, which have seen an unprecedented increase of up to 22% in just one year, largely driven by factors like inflation and higher repair costs. Additionally, Braxton celebrates a heartwarming story of community support where Advanced Auto Parts and the NASCAR foundation donated to Fix it Forward, aiding low-income residents with essential vehicle repairs.

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Will Pennsylvania join the list of states that charge an electric vehicle fee to offset lost gas tax revenue? Braxton Critcher highlights that and the legal risks Minnesota dealerships face when showing copyrighted content without proper licensing. Virginia's decision to reverse its stance on California's emission standards, opting for federal guidelines instead, is covered as well. Take a listen!

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Ryan Ragan is the new Executive Director of the Automotive Service and Tire Alliance. Ryan discusses his vision for enhancing value to ASTA members through better programs and innovative training, particularly focusing on both the tech and tire sides of the industry. Braxton and Ryan talk about the importance of educating shop owners and customers to improve the industry's perception and overall customer experience.

00:00 Experienced in nonprofits; focused on membership value.

05:49 Building community and youth engagement in industry.

08:26 Improving auto repair industry perception and experience.

10:43 Evolving industry enhances professionalism and transparency.

14:48 Slowest fall behind; strongest advance forward.

16:27 Balance tire and tech focus with training.

21:01 Subscribe, share, review, and follow for the latest updates.

In this episode, Braxton Critcher is joined by Randy O'Connor, Marc Pons, and Lisa Foshee to discuss the latest developments in the automotive repair industry. Randy shares concerns about how tire manufacturers favoring big box stores over independent repair shops could impact the market. Marc highlights the potential devaluation of tire installation services, comparing it to the precedent set by free check engine light diagnostics. Lisa emphasizes the critical importance of independent shops gaining access to repair and maintenance data to sustain their operations. 

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In this episode, hear the latest news around the automotive repair industry on things like Right to Repair, a dispute between automakers and the NHTSA, Florida's unwillingness to install more EV charging stations, and more! 

Send Braxton an email and let him know your thoughts about the show: braxton@automotiverepairnews.com

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Listen to our conversation with NASTF Executive Director Donny Seyfer

Listen to Good News in Auto Repair with Eric Merchant and Hurricane Relief

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Braxton Critcher delivers the latest updates on the automotive repair industry. Stellantis' major organizational changes due to weak global demand, and the National Automotive Service Task Force board elections, with new opportunities for AI integration in auto repair. Braxton also highlights a significant recall from Honda and shares insights into the evolving demographics of the do-it-for-me market and its future impact.

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In this episode, Braxton Critcher covers updates from the automotive industry. The show starts with the US Senate Committee's hearing on youth apprenticeship programs and the potential impact on addressing the need for automotive technicians, especially in the era of electric vehicles. The podcast also highlights restructuring in the AAPEX event to offer more flexibility to educators and attendees, as well as the release of new parts by Dormant Products aimed at making repairs more cost-effective.

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Read more about this year's Women in Auto Care Award Winners

MEMA and ACA 2024 Joint EV Trends and Outlook Forecast

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In this episode, Braxton Critcher delves into recent developments in the automotive repair industry. Braxton highlights Yelp's acquisition of Repair Pal for $80 million, which aims to expand its services. Lisa Foshee provides an update on the Repair Act, explaining its delay and the efforts needed to reintroduce it in the next congressional session. Additionally, AAA's research shows that automatic emergency braking in new 2024 vehicles successfully avoided 100% of forward collisions at up to 35 miles an hour.

Got news to share? Email Braxton! Braxton@automotiverepairnews.com

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In this episode, Braxton Critcher talks with Ann Wilson and Paul McCarthy from MEMA about the US government granting $100 million to aftermarket suppliers. Three key points discussed include the importance of consistent funding over time for small suppliers to keep up with the transition to EVs, the necessity for aftermarket repair shops to engage in right-to-repair efforts due to increasing vehicle complexities, and the aftermarket industry's proven track record of adapting to new technologies. 

00:00 The Federal government initiated programs for the supply base.

05:22 Government support for aftermarket suppliers is essential.

08:28 Repairing EVs requires different expertise and training.

12:15 Support for zero-emission vehicles crucial for industry.

14:20 Ice vehicles will continue for decades. EV evolution.

19:04 Government, suppliers, and training to repair vehicles.

22:38 Aftermarket adapts and advances to new technologies.

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Cavan Robinson is the General Manager at Shop-Ware. Today, he talks about the importance of transparency and community within the aftermarket industry, highlighting its positive impact on business growth. Cavan also discusses the innovative strides in AI integration in shop management systems, aiming to enhance customer operations effectively. 

00:00 Appreciating Aftermarket's respectful networking culture transition.

05:03 Increased parity, collaboration, fewer disruptors now.

08:34 Pursuing impactful AI integration with customer feedback.

13:11 Expanded Garage Hero Awards with five categories.

15:52 Emphasizing diverse voices enhances aftermarket success.

18:33 M&A focus and AI insights drive innovation.

21:00 Exciting events and Shop-Ware's new service scheduler.

In this episode, Braxton Critcher and Lisa Foshee, from the Auto Care Association, discuss the importance of Right to Repair. Lisa provides a detailed update on HR 906, the Repair Act, highlighting its bipartisan support and its importance for both consumers and independent repair shops. Lisa also covers the potential limitations on consumers' repair choices without the act, emphasizing the need for independent shops to access necessary repair data. 

00:00 Bipartisan support for the bill ensures consumer rights.
03:38 Cars now transmit data wirelessly to manufacturers.
08:26 Auto Care Association helps represent and support.

In this episode, Ann Wilson and Paul McCarthy from the Motor and Equipment Manufacturers Association talk about the impact of a recent $100 million government investment on the EV parts sector and the importance of industry readiness. Justin Allen from Hunter Engineering delves into the significance of the latest WinAlign software update for alignment specifications, emphasizing its role in maintaining efficiency in auto repair shops. Additionally, we cover the success of a Montana State prison program helping inmates gain automotive technology skills, leading to new opportunities in the auto repair industry.

Nominate a young tech in your life here!

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In this episode, Braxton Critcher is joined by Kieran O'Brien and Sunil Patel to discuss the breaking news of the merger between Shopgenie and Tekmetric. Kieran and Sunil delve into the strategic decision behind merging their companies, emphasizing the benefits of combining their efforts rather than building separate solutions. They also highlight the industry's need for innovative, all-in-one platforms that address both the current and future needs of auto repair shops.

00:00 Shopgenie and Tekmetric merge; breaking automotive news.

05:28 Joining forces was inevitable for industry success.

09:00 Shopgenie offers unique CRM functionality, unlike others.

12:34 Innovative, future-focused auto shop technology solutions.

16:32 Subscribe for automotive updates; share your thoughts.

Braxton Critcher covers several important updates from the automotive repair industry. He details the new Google Business profile verification requirements starting November 21st, which aim to combat rising fraud. He also highlights the live demo of MEMA Aftermarket Suppliers' new tech training hub happening at AAPEX 2024. Additionally, Braxton mentions the prestigious Shop Hero Awards, emphasizing the recognition of top auto repair shops for their exceptional innovation and community service.

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More on the Senator's letter to automakers

In this episode, Braxton Critcher covers a merger discussion between Honda and Nissan, highlighting their plans to compete better with Toyota, Tesla, and Chinese EV makers. He also delves into a bipartisan call from U.S. senators urging automakers to support Right to Repair legislation. Additionally, Braxton reports on the significant rise in odometer fraud, citing Carfax's data on the economic impact of this growing issue. 

On this episode, Braxton Critcher explores pressing issues within the automotive industry. Guest Tara Topel addresses the glaring disparity in gender representation, noting the mere 2% of women employed as technicians despite making up over half of the U.S. population. Topel emphasizes the need for hiring based on skill and qualifications rather than gender. The episode also covers General Motors facing litigation over the unauthorized collection and sharing of driver data, which could lead to a cascade of similar lawsuits. Furthermore, Braxton discusses TPG's upcoming acquisition of Classic Collision and the anticipation for the National Automotive Service Task Force's general meeting.

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Braxton Critcher is joined by Eric Sponhaltz, a member of the Tool and Equipment Committee for the Auto Care Association. Eric provides an in-depth look at the Repair Act, explaining its significance for both consumers and the automotive industry. Braxton and Eric discuss the pressing need for bipartisan support to ensure access to critical vehicle data for independent repair shops.

00:00 Passionate about the automotive industry's community and goals.
04:24 Independent shops are essential for out-of-warranty car service.
08:48 Modern vehicles are complex, like driving computers.
11:19 Repair Act not considered despite significant support.
14:42 Bipartisan support for the bill ensures unity.
16:18 Dealers expanding services anticipating reduced control.
20:02 Independent shops and dealerships should cooperate.
23:13 Organizations help repair shops recover from damage.
25:51 Subscribe, share, review Automotive Repair podcast.

On today's show: 
More and more automotive technicians want to leave the industry! Hear why.
EV shows a nearly 30% decline in value during the first quarter of 2024. 
Hear from Lisa Coyle and Carolyn Coquillette about Vehlo's acquisition of Shop-Ware.
Missouri bill that would require shops to verify vehicle registration before conducting repairs. 
And more! 

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Garrett Malone and Braxton Critcher discuss the crucial role of technology adaptation in the automotive industry. Garrett emphasizes the impact of COVID-19 on accelerating digital adoption, noting that shops using Digital Vehicle Inspection (DVI) thrived during the pandemic. Braxton shares a personal experience highlighting the significant advantages of shops using DVI for customer communication and transparency.

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00:00 Legacy auto shops fail to adapt technologically.

06:01 Automotive repair shops should educate consumers online.

07:27 Digital inspections enhance customer trust and memory.

11:14 People rarely call back; everyone texts now.

14:37 People are becoming less knowledgeable about cars.

17:33 Coaching groups encourage digital transformation over paper.

20:17 Enhancing customer experience for mom-and-pop shops.

25:18 Digital inspections attract and retain skilled technicians.

28:15 Lack of care hinders the automotive industry's progress.

31:55 Man thanks for saving marriage and business.

33:14 Business success improves efficiency and work-life balance.

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Braxton Critcher and Elle Lawhead, from Women in Auto Care, discuss how women impact the automotive industry. Elle highlights the success of Women in Auto Care's scholarship program, which has awarded $425,000 to 81 women in the past year to attend trade school. Braxton emphasizes how increasing female participation brings diverse perspectives and improves the industry.

00:00 Sharing positive stories to uplift the industry.

04:57 Empowering women enhances the auto care industry.

07:34 Pandemic impacted women's careers, but leadership increasing.

10:49 Women in auto care offer scholarships and retain talent.

16:44 Most didn't choose the auto industry but loved it.

18:03 Supporting lifesavers through automotive pandemic efforts.

23:39 Advice for uncertain career changers in the industry.

26:56 Passion, learning, preparation, automotive industry opportunities available.

30:03 Women in Auto Care conference, Atlanta: education, networking.

34:05 Women in Auto Care: Social media and events presence.

35:10 Women gaining influence in the automotive repair industry.

In this episode, Braxton talks with Brian Plott from the Equipment and Tools Institute (ETI). Brian shares exciting news about ETI's expansion into the global market, specifically their plans to establish a presence in Europe. He discusses the long-range planning that preceded this decision and the strategic moves ETI made to align with its board's vision. Additionally, Brian emphasizes the differences in business practices between the U.S. and Europe and how this expansion will aid in fostering better relationships with European OEMs, ultimately enhancing the information flow and support systems.

00:00 ETI expands to Europe, maintaining a neutral stance.
03:10 Evaluated, planned, and implemented European market expansion.
06:34 Obtaining information and support from European OEMs.
10:04 Rapid technological progress in the automotive industry.

Braxton Critcher covers several crucial updates in the automotive repair industry in this episode. He discusses new legislation in Michigan targeting car theft, highlighting stricter penalties for owning burglary tools. Braxton also mentions the impressive fundraising efforts of the Collision Repair Education Foundation, which raised over $110,000 to support collision repair programs nationwide. Lastly, he sheds light on the growing concerns over vehicle data privacy as U.S. Senators urge the FTC to investigate automakers' data collection and sharing practices.

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In this episode, Braxton Critcher is joined by Ivan Rioja-Scott from Ratchet + Wrench. Ivan discusses his observations from the keynote speaker sessions at AAPEX 2024, highlighting the increase in hybrid vehicle breakdowns and the implications for repair shops. He also delves into the potential impact of Google's new verification requirements for local service ads, stressing the need for shop owners to stay informed. Furthermore, Ivan touches on the ongoing shortage of technicians and the necessity for effective EV training. 

00:00 Visit Malaysia: Gateway to Southeast Asia wonders.

05:08 Motorcyclists risk lives weaving through traffic.

09:03 Kathleen and Aaron's engaging conversation on women.

10:19 Appointed woman moderates the automotive industry panel discussion.

13:03 Google AdWords changes directly impact shop businesses.

16:45 Hybrid future due to infrastructure, and technician shortages.

19:52 Industry subtly opposes right to repair legislation.

24:19 Please like, share, subscribe, and follow us.

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

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Find Brian here

Braxton Critcher and Brian Walker discuss crucial updates from AAPEX in Las Vegas about Google’s new verification requirements for local business ads. Brian explains the intricacies of Local Service Ads (LSA) and how they differ from traditional pay-per-click ads, emphasizing the importance of being a verified business to access these ads. They delve into businesses' need to start the verification process before the November 21st deadline to avoid disrupting their ad services.

00:00 Local service ads dominate search results.

04:54 Misunderstandings occur over the shop's specialization focus.

08:50 Verification could take days, risking service interruption.

10:09 Adopt early to gain leads before the competition.

13:39 Calculate the cost of local service ads with Google.

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

In this episode, Braxton Critcher is joined by Ryan McKinnon from Charge Ahead Partnership. Ryan discusses the current state of EV infrastructure in Florida, emphasizing the barriers to EV adoption due to the lack of charging stations despite the availability of federal funds. He highlights the problematic role of power companies raising consumer rates to fund their EV charging stations, which stifles competition from private businesses.

00:00 More EVs on the road, better charging? Or not.
05:12 Nevi program funds EV charging stations in Florida.
07:26 Nevi program offsets startup cost for EV charging.
13:11 EV charging raises costs, unequal access, and undermines claims.
15:05 Entrepreneur sees opportunity with electric vehicle charging.
20:31 Coalition of businesses and organizations promoting EVs.
22:02 Seeking perspectives on EV charging stations and industries.

Learn more about Charge Ahead Partnership
Learn more about how Shop Controller can make your shop more efficient HERE

Braxton talks about Midas’ new ad campaign promoting no "BS" in their shops. MEMA Aftermarket Suppliers are working towards releasing a white paper to cover what the industry needs to help support shops and ADAS. Additionally, you'll hear about Colorado's new lemon laws, aiming to provide stronger protections for consumers buying defective vehicles. 

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, host Braxton Critcher is joined by guests Donny Seyfer and Jake Benson to discuss significant developments in the automotive repair industry. The podcast highlights the efforts of NASTF, ETI, and law enforcement to tackle the issue of aftermarket scan tool theft, emphasizing the need for increased security measures. Additionally, you'll hear insights from The State of General Auto Repair Shops Survey, uncovering key trends and challenges faced by shop owners.

PartsTech Survey: https://bit.ly/3VnkZjC

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

In this episode, Braxton Critcher is joined by Dwayne Myers to discuss the importance of the Repair Act in the automotive industry. Dwayne highlights how advancements in automotive technology could potentially lock out independent repair shops, stressing the need for security measures that allow fair access to repair data. Braxton and Dwayne delve into the consumer implications, including the potential lack of repair options and increased costs if the Repair Act is not passed.

00:00 Car advancements: Enhanced security restricts consumer access.
05:54 Manufacturers sell collected data; we want repair data.
08:52 Inflation affects prices; manufacturer network access control.
12:09 Public supports, but compliance and rulings vary.
13:18 Seeking balance in necessary legislation oversight.
17:34 Actionable systems implementation: "Couple years" to establish precedent.
20:04 Your input makes a significant difference.

Write your congressperson about the Repair Act!

In this episode, Braxton Critcher is joined by Jonathan Tangye, the Mechanical Director of MACA. Jonathan highlights the potential impact of Pennsylvania's proposed increase in registration fees for electric vehicles to offset declining gas tax revenues. He emphasizes the need for balanced taxation across all vehicle types to maintain infrastructure. Additionally, Jonathan highlights the importance of getting involved with local associations and staying informed about legislative changes that could affect automotive businesses. 

00:00 Electric vehicles are revolutionizing the automotive repair industry. Pennsylvania taxes.
03:23 Area hyped for EVs, not considering implications.
07:16 Potential impact of high EV registration costs.
11:47 Get involved with local associations and impact legislation.

Help CNCDA

Take the ASE Survey

Submit a Speaker Proposal for SEMA 2025

Colorado is now the leading state for electric vehicle sales, overtaking California due to generous tax credits and an extensive network of charging ports. Meanwhile, over 70 workers at the Faurecia Auto Parts factory in Missouri are striking for better safety measures and wages. Additionally, Repairify has partnered with Auto-Wares to provide advanced diagnostic technologies to its customers, ensuring accessibility without monthly fees. 

Learn more about the Automotive Aftermarket Charitable Foundation and help where you can!

In this episode, Braxton is joined by John Kairys, Executive Director of the Automotive Aftermarket Charitable Foundation (AACF). John discusses the automotive aftermarket community's commitment to supporting those in need, emphasizing the foundation's rapid assistance process and high approval rate. Braxton shares the inspirational story of a Michigan shop owner helping out in North Carolina, illustrating the industry's close-knit nature.

Grow your shop and finally take growth seriously with AutoFix AutoShop Coaching

00:00 Tornadoes and winds hit Florida, with minimal damage for John.

05:09 Support for storm-affected areas in North Carolina.

08:40 Philanthropy fulfills; asking for help humbles.

11:19 Quick aid via the website; high approval rate.

15:23 Purpose and passion drive my career journey.

18:26 Changing the perception of the automotive industry through the podcast.

20:58 Improved customer experience in the tire industry evolving.

23:37 Feedback utilization is rewarding but sometimes private.

29:12 Announcing industry's first humanitarian award by Nexus.

32:03 Explore show notes for hurricane relief support details.

In this episode, Braxton Critcher is joined by Justin Allen from Hunter Engineering Company. Justin emphasizes the urgent need for ongoing training in the automotive repair industry due to rapidly evolving vehicle technology. He introduces Hunter University, an innovative online learning platform designed to provide accessible training for technicians. Additionally, Justin highlights the complementary role of the Hunter Learning Channel on YouTube, offering procedural content to enhance technicians' skills and efficiency.

00:00 Braxton discusses the importance of automotive repair training.
06:02 Hunter Engineering Company expands training with an online platform.
10:04 Create your learning portal with certificates.
11:31 High demand for automotive training due to retirements.

In this episode, hear the latest developments in the automotive repair industry, focusing on several innovative technologies and industry trends. Brian Plott from ETI shares insights into the expansion of ETI into Europe, replicating their successful American model to engage with new members and OEMs overseas. Auto makers are pushing for advancements in automotive head-up displays, including both hologram and augmented reality technologies aimed at enhancing driver safety without distraction. Additionally, Michelin's progress on their airless tire technology, Uptis, emphasizes its potential benefits and ongoing real-world testing. 

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, Braxton Critcher is joined by Chris Cotton from Autofix Auto Shop Coaching. Chris tackles the hotly debated issue of technician shortages in the automotive industry. He argues that there isn't a shortage of technicians but rather a shortage of "good shops" where technicians want to work. Chris draws insights from a survey he conducted, revealing most technicians leave not due to pay but because of poor management and lack of leadership. 

00:00 Good shops attract technicians and have good processes.
04:07 Dealership problems leading to technician shortage and solutions.
09:13 Shift mindset, unique offerings, competitive pay, benefits.
11:19 Climate change impacts business and consumer behavior.

If you'd like to take the survey Chris mentions, you can here: https://autofixautoshopcoaching.surveysparrow.com/s/Survey-Why-are-technicians-leaving-the-industry/tt-ahB4A5Gxemv3tt84dp3hYZ

To learn more about Auto Fix Auto Shop Coaching, go here: https://autoshopcoaching.com/

Listen to the full episode covering Tekmetric's acquisition of Shopgenie with Sunil Patel and Kieran O'Brien

Learn more about the 2024 AAPEX Student Program

Nominate someone or an organization for the AACF Humanitarian Award!

Braxton Critcher discusses the recent merger between Tekmetric and Shopgenie, highlighting the benefits of an integrated CRM marketing platform for shop owners. Braxton shares updates on the Apex show, emphasizing its student program to attract top talent to the industry. Lastly, hear the announcement of the AACF's inaugural humanitarian award, recognizing individuals and companies within the automotive aftermarket who have shown exceptional dedication to their communities.

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, Braxton Critcher covers the launch of Hunter University, an online learning management system, emphasizing its potential to provide certified training to technicians individually. Braxton reports on the automotive aftermarket sector's resilience, noting an 8.6% growth in sales despite persistent inflation in 2023. Additionally, the episode sheds light on a heartwarming story where a widow of a military veteran received a refurbished vehicle through the National Autobody Council's recycled Rides program, changing her life significantly. 

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, Braxton Critcher shares a good news story with Chris Enright, owner of Enright Automotive. Chris talks about how he helped a fellow mechanic, Matthew Parker, attend a critical training event by covering most of his expenses. Braxton and Chris then discuss the importance of offering support and encouragement within the industry, emphasizing how even small gestures can make a significant impact.

00:00 Offered training to a mobile mechanic on TikTok.
06:29 Great opportunity, worked out well, doing again.
08:43 Industry professionals positively transform a heated social media conversation.
13:00 Help newcomers in the automotive industry grow.
13:58 Change requires doing things differently for results.

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, Braxton Critcher covers several important updates in automotive repair news. He looks into the Auto Care Association's significant upgrades to its demand index tool, enhancing data precision for automotive professionals. Braxton also highlights Mercedes Benz's intensified efforts against counterfeit parts that jeopardize road safety, as well as GM's recent recall of its Cadillac Lyriq electric SUVs due to a software issue affecting the braking system.

Want to take the ASE survey? You can HERE 

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, Braxton Critcher dives into recent findings by the IIHS and HLDI, revealing that partial automation systems in vehicles do not significantly prevent collisions. Chris Messer joins Braxton to preview the Ratchet and Wrench Management Conference's new format, emphasizing its focus on peer-to-peer learning from shop owners and operators. Braxton also highlights a study from Harvard, which found that nearly 20% of existing EV chargers are broken or disabled, posing a significant challenge to the growing EV market. 

Register for the Ratchet and Wrench Management Conference here: https://www.rwconference.com/

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

Visit the Charge Ahead Partnership

In this episode, Braxton Critcher and Ryan McKinnon discuss the interplay between electric vehicles (EVs) and internal combustion engine (ICE) vehicles, especially focusing on the potential for cooperation amid growing resistance from ICE enthusiasts. McKinnon illustrates how businesses, like gas stations, adapt to the rise of EVs, viewing it as an opportunity rather than a threat. The conversation further delves into the importance of optimizing state-level policies to facilitate more effective and wider deployment of EV charging infrastructure.

00:00 Keeping up with political changes and EV developments.

05:56 Aim for independent, subsidy-free EV charging growth.

07:38 Biden Administration supports extensive EV charging infrastructure.

10:05 Trump wants to reclaim unallocated EV program funds.

14:48 Retailers demand sensible EV charging rates nationwide.

17:32 Engage locally for tailored EV charging policies.

19:51 EV market growth depends on government approvals.

23:06 ICE and EV collaboration benefits the automotive industry.

28:22 Advocacy for free market EV charging policies.

29:26 Share video/podcast to spread the message.

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

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Michael Smith is from The Institute for Automotive Business Excellence

Today, there is a shift in leadership in the United States. But what other shifts may we see because of that one? How may it affect the automotive industry? Michael talks about the Trump administration and what he expects to see. He emphasizes that the long-standing "mom and pop" shop model may be coming to an end. Is that a good thing? Michael says that repair shop owners must adapt by either aligning with consolidation trends or stepping up their involvement in reshaping the automotive industry.

00:00 Transitioning to New Industry

05:04 Generational Shift in Industry Improvements

08:37 "Value Lacking in Firms for Investment"

11:52 Online Shift and Corporate Consolidation

13:52 Automotive Market Shift to Free Market

17:30 Adapting Mom-and-Pop Auto Shops

20:06 Shifting Auto Industry Dynamics

22:31 Return to Free Market Focus

28:21 "Automotive Industry Perspectives"

29:48 Tesla's Influence and Automotive Conflict

33:30 Hope for Bipartisan Collaboration

37:24 Branding for Community Service Providers

38:46 Empowering Local Business Leadership

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

Uwe and Krista are from AutoTechIQ

In this episode, Braxton Critcher is joined by Krista Erickson and Uwe Kleinschmidt. Uwe shares historical insights about the automotive industry's shift from mechanical to computerized systems, emphasizing the need for modern tools like Digital Vehicle Inspections (DVIs). Krista underscores the importance of customer education regarding preventative maintenance, while Braxton highlights Autotech IQ's efforts to connect consumers with top-tier, transparent shops.

00:00 Good with computers, not with electrical things.

05:41 Tesla's evolving models create logistical challenges.

08:27 Outdated repair shops struggle with new cars.

10:51 Consult service advisor despite personal research.

14:59 High-scoring advisor used the DVI tool effectively.

16:57 Service advisor should wait, and let customers browse.

21:36 Consumers need filter education to prevent damage.

24:05 Autotech.com connects users with trustworthy repair shops.

27:28 AutoTech IQ offers a trusted shop locator service.

29:31 Debate on tech shortage and shop quality.

34:19 Innovative solutions for the industry's future challenges.

37:02 Repair orders increase with longer customer education.

39:33 Subscribe, review, and follow Automotive Repair News.

Learn how to navigate at SEMA/AAPEX

Learn how to vote in this year's election

Braxton Critcher discusses the latest developments in the automotive repair industry. The episode highlights a major shift towards AI-powered in-vehicle voice assistants, driven by a new survey from Soundhound AI Incorporated. Braxton also introduces TireGuru's new Tire Price Optimizer tool, designed to give auto shops a competitive edge by using real-time local pricing data. Additionally, a collaborative initiative between the National Institute for Automotive Excellence, ASE Education Foundation, and Wrenchway aims to expand School Assist, a platform that connects automotive employers with schools to build a strong workforce pipeline.

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

Kathleen Long was directly involved in the RepairPal sale to Yelp. Today, she highlights the benefits of this, emphasizing how this partnership can improve consumer trust in auto repair pricing and education. They also explore the challenges faced due to inflation pressures and how Repair Pal's strategic partnerships aim to navigate these economic hurdles

00:00 Involved in acquisition; learned from process.

03:38 Rapid sign-to-close M&A process with conditions.

08:20 Growth limited by resources, solved by acquisition.

11:26 Expanding reach via Yelp to quality consumers.

15:38 Household names engage more in auto repair.

18:28 Shop systems and parts suppliers seek differentiation.

22:34 Ensuring automotive success and industry collaboration expands.

25:22 Staying connected is crucial for business success.

29:04 Encourage companies to support consumer repair rights.

33:49 Third-party payers struggle with rising repair costs.

36:45 Yelp partnership boosts business reach and quality.

38:02 Improving connections between shops and consumers efficiently.

41:47 Like, share, subscribe, review, and follow us everywhere.

Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!

Help those in need after the LA fires - CLICK HERE
TOUCH HERE for more on Snap-On's 2025 lineup
Nominate someone for the SEMA Hall of Fame HERE

This episode covers significant updates in the automotive aftermarket industry. Key points include the surge in vehicle thefts facilitated by stolen aftermarket scan tools and the efforts by NASTIF to curb this trend with a new validation program. The upcoming Women in Auto Care conference is highlighted, focusing on networking, education, and raising scholarship funds. Additionally, Bosch's relaunch of its premium battery offerings with the S5 and S6 lines is discussed, promising longer lifespans and enhanced power for modern vehicles.

Today on Good News in Auto Repair, Ed Rosa reveals eye-opening insights into the personal stories of those he helps, emphasizing the prevalent issue of homelessness among employed individuals. Braxton appreciates Ed's dedicated community work and the therapeutic benefits it brings Ed, notably reducing his PTSD symptoms.

00:00 Good news in auto repair: uplifting stories.
04:21 Started nonprofit on impulse; quickly succeeded.
07:02 My priority is homeless and disabled veterans.
11:20 Car loss can lead to homelessness, life-threatening.
14:27 Seeing the good in generous, helpful people.
16:03 Helping others boosts mental well-being significantly.
19:16 Understanding we're all on the same team.
23:40 No help if you have a new car.
28:18 Help comes when addressing unique real problems.
29:13 I rely on donations to continue operating.
33:43 Nick helps fix cars on weekends voluntarily.
36:42 Like, subscribe, and follow for automotive repair news.

Click here for more about Fix it Forward

Fix it Forward's Vision: Fix It Forward envisions a community where all individuals and families have reliable and safe transportation that helps them connect to health care, work, learning, social activities, and civic engagement opportunities, regardless of their economic status.

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

In this episode, Braxton Critcher welcomes Chris Jones, the new Editorial Director at Endeavor Business Media, to discuss the latest in automotive repair news. Chris shares his journey within the industry, highlighting his recent promotion and the vision for Endeavor's various automotive brands. He touches on the rapid technological advancements in the industry and their impact on shop processes and customer service. Lastly, Chris dives into the evolving perception of automotive repair, noting the importance of independent repair shops in gaining consumer trust. 

00:00 New role as editorial director in auto repair.
04:14 Exciting advancements in auto industry technology and education.
07:58 Perception of automotive repair industry is evolving.
12:22 Transition to EVs should be natural, and gradual.
13:35 Automakers resist push for 2035 vehicle deadline.
18:46 Managing work and evolving with changing preferences.
21:13 Good shops keep customers and technicians happy.
25:02 Excited about the future of the auto industry. Share thoughts.
25:57 Thanks for following, liking, and subscribing!

In this episode, Braxton Critcher highlights the immediate aftermath of Hurricane Helene, emphasizing the devastation faced by automotive repair shops and the GoFundMe campaign launched by ASTA to support those affected. He discusses the put the Brakes on fakes initiative by the National Intellectual Property Rights Coordination Center, which aims to combat the rise of counterfeit auto parts with the backing of Homeland Security and US Customs. Additionally, Braxton shares insights on the growing interest among young people in automotive repair as a career path, supported by a recent study from IMR Inc.

Donate to the ASTA GoFundMe that supports affected repair shops from Hurricane Helene

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

The Auto Care Association (ACA) CEO Bill Hanvey urges the industry to push Congress to advance the stalled Repair Act, and Braxton emphasizes the importance of using the provided link to contact representatives. Additionally, CarShield reaches a $10 million settlement with the Federal Trade Commission over misleading advertising allegations, prompting the company to provide clearer information on covered repairs. Finally, Jay Kuykendall, an automotive instructor from Portland Community College, is named the 2024 Mitchell 1 Educator of the Year for his exceptional contributions to automotive education.

Help the Repair Act get moving again!

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Nominate someone today for the AACF Humanitarian Award!

Watch back the NASTF General Meetings

AAA Automotive Apprenticeship Program

Today's top stories on the podcast include the passing of Sam Meineke, founder of the Meineke brand, and his influential legacy in the auto repair industry. The Auto Care Association's critique of proposed tariffs by the Trump administration is highlighted, focusing on potential disruptions to supply chains and increased repair costs. Additionally, insights from a 360 Insights study reveal challenges independent repair shops face with manufacturer support programs, emphasizing barriers like lack of awareness and difficulty in program usage.

Learn more about JobViewIQ

Braxton covers the National Highway Traffic Safety Administration's $165 million penalty against Ford. The Alliance for Automotive Innovation is urging Congress to preserve the $7,500 EV tax credit amid the incoming Trump administration’s plans to cut it. Additionally, Braxton shares news about Repairify's integration with CCC1, which aims to enhance ADAS feature identification and recalibration needs for improved repair accuracy and efficiency.

Email Braxton for news you'd like to share! braxton@automotiverepairnews.com

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

Vote in this year's NASTF elections!

In this episode, Braxton Critcher is joined by Donny Seyfer to discuss the latest happenings in automotive repair news. Donny shares insights on the NASTF election changes, highlighting the new voting system implemented on their website to streamline the process for their 44,300 members. Additionally, he touches on the pressing issue of AI's impact on the automotive repair industry, noting both its advantages and potential risks. Lastly, Donny provides updates on various wins with automakers, including noteworthy efforts with Nissan, Hyundai, Kia, and General Motors to improve their software and support systems. 

00:00 Nasdaq selections via curated slate, ensuring continuity.

03:45 42,000 members are eligible to vote via email.

10:16 Balancing innovation and security within AI use.

11:21 AI answers call; indistinguishable from the human voice.

17:43 Nissan updated warranty policy; calibration issues unresolved.

21:34 Counterfeit products caused unplanned GM tech issues.

23:44 Vote now and share AI industry thoughts.

In this episode, Braxton reports that AAA projects a record number of travelers this Independence Day, leading to a potential influx of customers in repair shops in mid-July. Lucas Underwood provides an update on the ASTA Expo’s growth and relocation plans for 2025, highlighting the event's rapid expansion. Additionally, Braxton discusses the significant rise in auto insurance rates and the crucial role of trust in maintaining customer satisfaction, based on findings from the JD Power 2024 US Auto Insurance Study. 

What’s the Future for IC Engines in Light-Duty Vehicles in the U.S.? Join the webinar June 27 at 11a Eastern here 

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

In this episode, Braxton Critcher covers the latest trends and updates in the automotive repair industry. Braxton discusses the SEMA market research revealing that Americans are holding onto their cars longer than ever. He also highlights the rise of Gen Z in the trades industry, with Wyotech reporting an 85% graduation rate and a notable increase in job placements. Additionally, Braxton talks about the decline in new vehicle sales since Covid-19, leading dealerships to shift focus towards used vehicles and boosting their service bay business.

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Find out more about Camp Drive!

Thanks to our sponsor AutoFix AutoShop Coaching!

Tenise Chapman started Camp Drive. An innovative program focused on introducing kids ages 12-15 to the automotive industry through hands-on activities. She highlights the camp's aim to ignite interest in automotive careers and the significant community support that has bolstered its success. Tenise is doing good for her community, and you can too! 

00:00 Camp Drive was created for aspiring technicians.

03:54 Kids find inspiration at Black Hills Tires Camp.

07:49 Inspired to start an automotive camp for kids.

10:00 Avoid excuses; prioritize completing tasks efficiently.

13:30 The Mayor's camp visit made a big impression.

17:09 Excited kid dreams of future camp victory.

21:10 Camp for kids with interactive tech activities.

23:25 Promoting practical automotive skills for kids.

27:15 Giving back $150,000 to community programs.

29:07 Child's transformation at camp through hands-on learning.

33:15 Start exploring interests early to avoid regret.

35:04 Rooming with Paul Danner in camper.

In this episode, Braxton Critcher is joined by Mark Pons from Chapel Hill Tire and industry veteran Randy O'Connor. Mark discusses the implications of Michelin's Minimum Advertised Price program and how Costco's free install promotion is affecting independent tire shops. Randy highlights the long-term effects on consumer safety and the professional installation process. They both emphasize the importance of recognizing the investments and contributions of local independent shops to their communities.

00:00 Concerns over Costco's ongoing free tire install.
05:31 Mark highlights the importance of professional tire installation.
06:37 Big box stores can't match professional independents.
11:46 Manufacturers enforce map, clubs suggest deals, language changes.
13:40 Committed to tire business, competitive pricing strategies.
19:10 Fragmented industry, power condoning, professionalizing, reinvesting.
21:33 Independent tire dealers facing challenges, seek support.

In this episode, Braxton breaks down the tentative agreement reached between the International Longshoremen's Association and the United States Maritime Alliance, which provides a temporary relief to supply chain disruptions. Elijah shares about the initiative of gathering and delivering supplies to Hurricane Helene victims in North Carolina, highlighting the industry's community spirit. Additionally, Braxton reports on Chrysler's recall of over 150,000 plug-in hybrid vehicles due to a fire risk, urging affected owners to take precautionary measures.

Vote for NASTF Board of Directors

Nominate NABC Awards

Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

Lisa Foshee, is the Senior Vice President of Government Affairs and General Counsel. She provides an update on the Repair Act, detailing its trajectory and legislative hurdles. She also sheds light on the association's workforce initiatives and highlights the importance of technician training for the industry's future.

Find the Auto Care Association here

00:00 Discussing The AAPEX Show, elections, and Repair Act.

05:43 Plan reintroduce bill, gather co-sponsors, assess control.

06:39 Strategizing Repair Act introduction in Senate.

11:18 Concern over delayed legislation affecting industry control.

13:36 Excited for technician training, workforce initiative progress.

16:21 2025 tax law changes impact retailers universally.

20:06 Subscribe, share, review, follow us everywhere!

Donate to Merchant Automotive!

In this episode, Braxton Critcher is joined by Kory Rozema, Eric Merchant, and Elijah McMillan from Michigan to discuss good news in auto repair. Elijah introduces a supportive networking group formed with Kory and Eric, highlighting the importance of community and collaboration in the industry. Eric shares his experience organizing a supply drive for storm-impacted areas, detailing the efforts to coordinate aid and the outpouring of support from various states. The conversation focuses on the positive impact of helping others, emphasizing the role of industry solidarity and compassion in making a difference during challenging times.

00:00 Chris Cotton helps the automotive industry understand unknowns.
05:40 Community fundraising initiative gains momentum rapidly.
07:55 No damage, but no power or water.
09:30 Seeking resources for smaller communities near Asheville.
14:40 Helping others positively impacts lives and industry.
17:11 Unprecedented storm hits Asheville, North Carolina area.
20:14 Ensuring enough space, prioritizing safe transport.
24:08 Success requires action and collective contribution.
26:32 Live like Jesus: serve others with compassion.
31:56 Podcast highlights positives in the automotive industry.
33:16 Inspiring community involvement and appreciation fuels effort.
36:44 Contact Corey or Elijah.

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

Wanna go to the ASTA Expo? Learn how here

In this episode, Braxton Critcher is joined by Lucas Underwood, who sheds light on the significance of upgrading business management skills for automotive repair shop owners. Lucas emphasizes how refining customer service and client experience are crucial, noting that actual car repairs make up less than 10% of the business. The discussion also underscores the importance of adapting to emerging technologies and networking opportunities, such as those provided by the upcoming ASTA Expo.

00:00 Adapting networking to find business resources quickly.
05:30 Unexpected encounters led to recognition and validation.
06:45 News show ruined, humor me, podcast involvement.
10:37 The First million is easy, the second million is hard.
14:35 Corporate greed exploits the American working class, killing people.
16:45 Industry responsibility missed: technicians pressured to sell.
19:37 Customers upset due to miscommunication, training emphasized.
25:42 Preparing the workforce for evolving 21st-century challenges.
26:45 Focus on creating a good learning environment.

Learn more about how Shop Controller can make your shop more efficient HERE

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!

In this episode, Braxton Critcher is joined by Ryan Kooiman and Chris Gardner from MEMA Aftermarket Suppliers. Chris underscores the importance of Automated Driver Assistance Systems (ADAS) and the problematic lack of standardized calibration practices. Ryan shares his hands-on experience in the field, highlighting the disparities in technician knowledge and the pressing need for common terminology and procedures. With the forthcoming MEMA White Paper set to address these ADAS challenges, this episode is essential listening for anyone invested in the future of automotive technology and repair.

Want more about MEMA's white paper? Go HERE!

00:00 Mobility Technology Council addresses concerns in the industry.
05:03 Challenges in calibration and industry recommendations.
07:38 Many common actions can affect car sensors.
12:37 I'm looking for collaborators for seamless vehicle regulation improvement.
16:37 Promote consumer awareness through various channels.
21:01 Continuous update and expansion of living document.
23:18 Engage with us and share your ADAS perspective.

Nominate someone today for the SEMA Board!

Braxton covers major shifts in the automotive industry. Carlos Tavares has unexpectedly stepped down as CEO of Stellantis. Amazon is growing its footprint in the auto parts market, and SEMA is actively lobbying against electric vehicle mandates.