YOUR HOME. THEIR WORKPLACE. (Cecily Lalloo)
Explore every episode of YOUR HOME. THEIR WORKPLACE.
| Pub. Date | Title | Duration | |
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| 26 Sep 2024 | YOUR HOME. THEIR WORKPLACE.- Episode 3 with Marc Jones, employment law solicitor, on employment contracts | 00:34:07 | |
Show Notes Episode 3 in this Series is a chat with Marc Jones who owns and operates Marjon Law, specialist employment lawyers. Marc has been an employment lawyer for nearly 25 years now. He originally trained as a barrister and transferred to become a solicitor who has always ‘done’ employment law. As he says, this is his forte. I have worked with Marc for many years and he has advised me on employment matters. Marc’s contact details are below in these show notes. I asked Marc what the one bit of advice would be that he’d offer people who employ staff in their homes so that they don’t get on the wrong side of the law. He said “Oh, well, that’s easy. They have to have a written contract … to misquote a famous quote: a verbal contract is not worth the paper it’s written on, and that’s unfortunately how a lot of disputes arise because it’s all evdenced by he-said-she-said. Once you’ve got something in writing, it governs the relationship between the parties.” Marc talks about a horrendous example of a relationship breakdown that can happen when family and friends are employed, and how best to manage such situations. We also talk about holidays, breaks, self-employment and what claims might arise if an employment contract is not provided! If you would like to contact Marc, below are Marjon Law’s details: Email: info@marjonlaw.co.uk Phone: 0333 533 0606 Web: marjonlaw.co.uk
DON’T FORGET Subscribe to my podcast YOUR HOME.THEIR WORKPLACE and when you do so, send me an email for a chance to win a FREE copy of my book, Employing Care Staff in Your Home by sending me an email and let me know what other topics you’d be interested in, leave me a review, or ask a question. Email cecilylalloo@gmail.com The paperback or e-book Employing Care Staff in Your Home is available on Amazon, Lulu.com and other platforms. | |||
| 01 Jan 2025 | YOUR HOME. THEIR WORKPLACE. - Episode 6 - Take the headache out of record-keeping with Sam Milliken-Smith co-founder of Heba | 00:27:09 | |
Episode 6 Take the headache out of record-keeping Wishing you Compliments of the Season and all the very best wishes for a positive 2025 – may all your dreams come true. Episode 6 of Series 1 of Your Home. Their Workplace. introduces another way to take the headache out of record-keeping in 2025. Host of the show, Cecily Lalloo discusses Sam Milliken-Smith the formation and purpose of Heba, a platform designed to support families and care professionals in managing and navigating care. Sam, who co-founded Heba, shared his personal motivation for creating the platform, citing experiences as volunteering for charities supporting children with developmental differences. Cecily acknowledged the importance of record-keeping in their field and expressed her belief that Heba could make a significant difference by streamlining information and saving time. Sam, emphasizing that Heba is designed to help users understand and share information,
Sam explained that Heba Care was initially set up to assist with care coordination, particularly through the lens of the family, but is now used by various care professionals and case management firms. The tool offers care management features, access to expert guidance and resources, and a collaborative way of working which is designed to support care teams and facilitate collaboration among family members and care professionals. It allows users to track and share symptoms, medications, events, appointments, and exercises, and can be used by families with case managers or care support workers. The software solution, Heba, is used by families to track their children's health and by care professionals to manage their shifts and keep track of events. The tool is designed to be flexible and accessible, with over 10,000 app sessions recorded by some users. Cecily inquired about the ease of setting up the tool and Sam said that they prioritised user-friendliness and intuitiveness in its development. He said the availability of a new app, which can be downloaded from the app store within 30 seconds. The app is designed to be user-friendly and accessible, with a free version available for trial. It can be used on various devices, including iPhones, Android devices, and tablets. The app is intended for families and professionals to manage care circles, with the option to invite others to join. Heba plan to develop a web app for laptop use in the future.
Sam emphasised that they have invested heavily in data security and privacy and have undergone various processes to ensure compliance with bodies such as the NHS. They also mentioned that they have certifications like Cyber Essentials and Cyber Essentials Plus. He assured Cecily that the data is safe, secure, and accessible to users, who can decide how to use it. The conversation also touched on the potential for HR functions like holiday management to be integrated into Heba in the future.
Meet Sam and co-founder Uzay Marcar on their website https://www.heba.care/about and sign up for a free trial.
Cecily has been pointing her clients to this website to take a look as many express the fact that information sharing is repetitive, and they look for ways to streamline processes within their teams, keep accurate records, and share vital information. I do hope that this will be a solution that will help families with both children and adults who need constant care.
Let me have your feedback, your views and suggestions for future shows. Subscribe to my LinkedIn Newsletter Read my book or listen to the audibook - “Employing Care Staff in Your Home” Listen to more episodes in the podcast Your Home. Their Workplace. Employing Care Staff in Your Home at Amazon or Lulu
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| 01 Dec 2024 | YOUR HOME. THEIR WORKPLACE. - Episode 5 – When you employ family and friends. | 00:16:58 | |
Welcome to Episode 5 in this Series 1 of YOUR HOME. THEIR WORKPLACE. Join me as I record from beautiful Cape Town. In this episode it’s all about employing people you love – your family and friends. This is one of the most difficult and important work relationships. It can work wonderfully if everyone knows what the expectations are and respect them. Or it can be an awful disaster and end some of the most beautiful relationships. Something that is not discussed in the podcast – is the fundamental expectation that the employment relationship may end at some time. How will this be managed? If your family or friend decides that they want to work elsewhere, or they want to give up working, are you prepared to not take their decision as a personal affront against you? In any relationship sometimes you have to be cruel to be kind. Sometimes being kind and giving in to requests and demands can put you in a difficult position. Your kindness can come back to haunt you! This time of the year is often busy for many. Preparing for Christmas, school activities, end of term, travelling, seeing friends and relatives ... shopping! As a parent carer or family member taking care of a loved one, the festive season and what it brings, on top of your daily routine, adds extra pressure. Be kind to yourself and take some time out if you can.
Thank you for joining us on YOUR HOME. THEIR WORKPLACE. Subscribe to the podcast so you don’t miss our next show next month. I’d love you to connect with me on LinkedIn and sign up to receive my LinkedIn newsletter, called HR with Cecily - Employing People in Your Home. Find my book - Employing Care Staff in Your Home - on Amazon or Lulu.com. It’s in paperback or e-book. But if you prefer to listen to your books get the audiobook. Be the first two people to subscribe this month to YOUR HOME. THEIR WORKPLACE and receive a free paperback copy of Employing Care Staff in Your Home. All you have to do is email me at cecilylalloo@gmail.com and tell me that you’ve subscribed and suggest a topic for a future episode, ask a question relating to employing care staff in your home, or write a review. Remember, YOUR HOME is THEIR WORKPLACE, so make it a space that inspires you and inspires the people you employ to care for your loved one. I look forward to spending time with you and in the meantime, stay safe. Stay well. This podcast is brought to you by Cecily Lalloo, advocate for employers employing care staff because YOUR HOME is THEIR WORKPLACE.
Links: Employing Care Staff in Your Home at Amazon or Lulu | |||
| 05 Jul 2024 | YOUR HOME. THEIR WORKPLACE. | 00:21:13 | |
Often, as a result of a life changing event, many people unwittingly become employers of care staff in their homes. A loved one had an accident or incident that results in a brain injury or trauma, spinal injury or multiple complex disabilities that changes their life - as well as all those around them; their families, their friends, even their work colleagues. Caregivers, support workers, rehabilitation assistants are employed to provide complex care for them, sometimes on a 24/7 basis. These people could be friends or relatives, or professional caregivers. Families or individuals are placed in a position of being an employer and meeting their legal obligations to their employees. Not meeting these obligations can mean costly claims to an employment tribunal. With over 20 years' experience complying with employment law, HR specialist, author of Employing Care Staff in Your Home, and advocate for people who employ care staff in their homes, working with case managers and deputies appointed by the Court of Protection, Cecily Lalloo is host of 'YOUR HOME. THEIR WORKPLACE.' In these episodes, Cecily shares tips and information with people who employ care staff in their homes so that they get to know what they don't know about employing people. Profile linkedin Newsletter
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| 31 Oct 2024 | YOUR HOME. THEIR WORKPLACE. - Episode 4 With Guest Dr Shabnam Berry Khan of Psychworks Associates on trauma, interdisciplinary wheel, value-based recruiting and more | 00:44:46 | |
Ep 4 – Dr Shabnam Berry Khan of Psychworks Associates on trauma, interdisciplinary wheel, value-based recruiting and more Welcome to Episode 4 in this Series 1 of YOUR HOME. THEIR WORKPLACE. In this episode I talk about “Teleworkers” – the name in the 1980s for Virtual Assistants of today. Then I talk with Dr Shabnam Berry Khan, psychologist, case manager, business owner of Psychworks Associates. As a case manager, Shabnam and her team work with people with multiple complex disabilities. The majority of her clients have care staff – support workers, rehabilitation assistants, buddies and more - who work in the clients’ homes. What are the challenges that are faced? There are many. As a psychologist, you’d expect Shabnam to deal with trauma, she says: ” The bottom line is we're working with people and where there's people, there's trauma. That's the truth of it and it informs everything we say, everything we do, how we interact with one another. So in order to be a good anything with people - case manager, HR person - you have to consider employees, you have to think about that trauma informed perspective. What is this person bringing? That's the issue right here and right now. But what is all the other baggage that they're bringing with them that is colouring how they're interacting with me right now.” There is much to unpack and Shabnam brings an honest perspective – it's not all roses. We talk about how to recruit in this very difficult sector that encroaches on people’s private lives. It’s not only about the job role, but about the people involved. The different layers of people. I loved Shabnam’s description of what I have heard of as a “multidisciplinary team”. She says: “So we try and work more interdisciplinary. Everyone is connected to everyone else. And I describe it as kind of like a wheel. You’ve got the hub, the clients, and then you’ve got the spokes going out. But if you don’t have the tyre around the edge ...” In essence, the case manager’s role is bringing people together, helping the employees carry out their role, to bring ideas to the table, to meet certain standards, to support their performance, whilst realising that not all suggestions and ideas will work for a particular client or a particular family. The case manager needs to ensure that the carers are valued, even though there is not really a clear career path, and the role may prove monotonous, or they may not fit with a client of a family - another aspect of employing care workers. Shabnam ends by saying “May God bless the support worker!” Thank you Shabnam for your time and very interesting points of view. Visit Psychworks Associates webpage and follow them on LinkedIn. https://www.linkedin.com/in/dr-shabnam-berry-khan-psychworks/
Thank you for joining us on YOUR HOME. THEIR WORKPLACE. Subscribe to the podcast so you don’t miss our next show next month. I’d love you to connect with me on LinkedIn and sign up to receive my LinkedIn newsletter, called HR with Cecily - Employing People in Your Home. Find my book - Employing Care Staff in Your Home - on Amazon or Lulu.com. It’s in paperback or e-book. But if you prefer to listen to your books get the audiobook. Be the first two people to subscribe this month to YOUR HOME. THEIR WORKPLACE and receive a free paperback copy of Employing Care Staff in Your Home. All you have to do is email me at cecilylalloo@gmail.com and tell me that you’ve subscribed and suggest a topic for a future episode, ask a question relating to employing care staff in your home, or write a review. Remember, YOUR HOME is THEIR WORKPLACE, so make it a space that inspires you and inspires the people you employ to care for your loved one. I look forward to spending time with you and in the meantime, stay safe. Stay well. This podcast is brought to you by Cecily Lalloo, advocate for employers, employing care staff because YOUR HOME is THEIR WORKPLACE.
Links: Employing Care Staff in Your Home at Amazon or Lulu | |||
| 05 Jul 2024 | YOUR HOME. THEIR WORKPLACE. Trailer | 00:01:30 | |
Often, as a result of a life changing event, many people unwittingly become employers of care staff in their homes. A loved one had an accident or incident that results in a brain injury or trauma, spinal injury or multiple complex disabilities that changes their life - as well as all those around them; their families, their friends, even their work colleagues. Caregivers, support workers, rehabilitation assistants are employed to provide complex care for them, sometimes on a 24/7 basis. These people could be friends or relatives, or professional caregivers. Families or individuals are placed in a position of being an employer and meeting their legal obligations to their employees. Not meeting these obligations can mean costly claims to an employment tribunal. With over 20 years' experience complying with employment law, HR specialist, author of Employing Care Staff in Your Home, and advocate for people who employ care staff in their homes, working with case managers and deputies appointed by the Court of Protection, Cecily Lalloo is host of 'YOUR HOME. THEIR WORKPLACE.' In these episodes, Cecily shares tips and information with people who employ care staff in their homes so that they get to know what they don't know about employing people. Profile linkedin Newsletter
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| 18 Feb 2025 | YOUR HOME. THEIR WORKPLACE. - Episode 7 – Linda Sayers - Safeguarding with a capital ‘S’ Safeguarding with a capital ‘S’ starts with a little niggle | 00:59:48 | |
YOUR HOME. THEIR WORKPLACE. - Episode 7 – Linda Sayers
Safeguarding with a capital ‘S’ starts with a little niggle says Linda Sayers, in this episode of YOUR HOME. THEIR WORKPLACE.
I chatted with Linda Sayers about the importance of safeguarding where support workers, rehabilitation assistants, personal assistants are employed to care for someone in their own home. In this show note references will be made to ‘support worker’ which means any of the above titles. Linda shares her extensive experience in the field of safeguarding and emphasises the need for proper recruitment and induction processes which contribute to safeguarding. We discussed the importance of training for workers, the need for ongoing supervision, and the importance of listening to one's gut instincts. Linda pointed out that she sees safeguarding with a lowercase ‘s’ as a responsibility of everyone and should be an every day concern. But that what she calls Safeguarding with an uppercase or capital ‘S’ it something bigger “that starts with a little niggle”.
Linda’s background is in both social work and human resource management hence her bringing her experience in both fields to share the importance of balancing safeguarding with employment considerations in the home, as in any organisation. Linda, is a social worker by profession, with extensive experience in case management and safeguarding.
Linda talks about the importance of establishing clear house rules and safeguarding measures in family homes where care is provided. The need to train staff in health and safety, moving and handling, medication, and safeguarding practices, amongst other things must not be taken lightly. Linda also highlights the need to address safeguarding concerns, even if they involve family members, as part of a professional's duty.
We discuss why workers may find it difficult to report instances where they feel there may be a safeguarding concern. In a family home the workspace is more informal, and closer relationships are formed. Workers may be concerned about falling out with family or colleagues if they get it wrong, and it may have an impact on their job.
Linda points out that even family members have concerns with regard to reporting and shares a personal case from her professional experience as a case manager. She recounts a situation involving a 24/7 support team for an adult client with severe brain and spinal injuries. A support worker reported a colleague's rough handling of the client, which led to the colleague’s suspension, full investigation, and eventual conviction. The case highlighted the importance of support workers feeling safe to report concerns and the need for effective management of such situations. Linda also shares her ongoing relationship with the client's mother, who expressed gratitude for Linda’s intervention as case manager.
We cover the importance of safeguarding training for support workers and the need for families to be involved in such discussions. Safeguarding training should be mandatory and should start from the beginning of employment, says Linda. The training should not be just a tick-box exercise but should involve understanding emotions, dealing with dilemmas, and recognising indicators of abuse. It is important to set out the house rules and the need for families to share these rules with their workers. Linda shares a particular frustration that could have been avoided if the family had shared with the worker a simple house rule. We discuss different ways to train as it is not an easy task to get all workers together at the same time in order to train. We discuss the need for ongoing supervision and team meetings to keep safeguarding practices alive.
Linda reminds us how professional curiosity, not dismissing gut feelings about potential issues, setting boundaries and expectations are the mainstay of safeguarding, as is early intervention in addressing issues before they escalate.
Contact Linda Sayers, Director of Sayers Social Care Consultancy, to find out about her company’s training offers for employees, families, deputies and case managers.
Sayers Social Care Consultancy | |||
| 29 Aug 2024 | YOUR HOME. THEIR WORKPLACE. - Episode 2 With Guest Rachel Wright. | 00:40:09 | |
Thank you for joining us on YOUR HOME. THEIR WORKPLACE. Subscribe to the podcast so you don’t miss our next show next month. I’d love you to connect with me on LinkedIn and sign up to receive my LinkedIn newsletter, called HR with Cecily - Employing People in Your Home. Find my book - Employing Care Staff in Your Home - on Amazon or Lulu.com. It’s in paperback or e-book. But if you prefer to listen to your books, watch out for the audiobook. Be the first two people to subscribe this month to YOUR HOME. THEIR WORKPLACE and receive a free paperback copy of Employing Care Staff in Your Home. All you have to do is email me at cecilylalloo@gmail.com and tell me that you’ve subscribed and suggest a topic for a future episode, ask a question relating to employing care staff in your home, or write a review. Remember, YOUR HOME is THEIR WORKPLACE, so make it a space that inspires you and inspires the people you employ to care for your loved one. I look forward to spending time with you and in the meantime, stay safe. Stay well. This podcast is brought to you by Cecily Lalloo, advocate for employers, employing care staff because YOUR HOME is THEIR WORKPLACE.
Links: Employing Care Staff in Your Home at Amazon or Lulu
YouTube:
About Rachel Wright (from her LinkedIn profile) Director/founder of Born at the Right Time provider of CPD certified courses, parent workshops and curators of a new way to work.
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