WTF! Walk The Floors Podcast- All Things Hospitality Training (Michele Kline and Stephanie Leger)
Explore every episode of WTF! Walk The Floors Podcast- All Things Hospitality Training
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 10 May 2023 | The Hospitality Show (Guest Chip Rogers) | 00:24:52 | |
Michele Kline and Stephanie Leger are joined by special guest William "Chip" Rogers, on this episode, highlighting the American Hotel & Lodging Association's important role in our industry. With The Hospitality Show coming up on June 27-29, Chip shares the ins and outs of the show and what to expect. Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training We will be podcasting from The Venetian Resort Las Vegas throughout the show! Connect with Guest Chip Rogers https://www.linkedin.com/in/william-chip-rogers/ Company https://www.ahla.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 10 Oct 2022 | Death of Daily Inspections | 00:19:55 | |
In this episode, where Stephanie Leger & Michèle Kline discuss their recent travels and those WTF! moments. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 10 Oct 2022 | Housekeeping Week '22 (with Andy Ginsburg) | 00:12:47 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas. Connect with Guest Speaker Andy Ginsburg https://www.linkedin.com/in/andy-ginsburg-b8187226/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 08 Nov 2022 | Tips for Halloween, the good, the bad and the ugly! | 00:13:15 | |
Listen to Michele Kline and Stephanie Leger touch upon all the great (and not-so-great) things that Halloween brings to our resorts and a way to engage with our team and guests. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 18 Apr 2023 | Accountability For Successful Hotel Teams | 00:28:06 | |
In this episode, Michele Kline and Stephanie Leger get into the needy gritty of the meaning of accountability. As part II of our saga "Attitude & Accountability," we break down the details around what accountability really means in hospitality, why it is essential and what it takes to create a culture of accountability for success. This episode dramatically represents our Goal Execution training module # 6. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with Guest Harrison Liu https://www.linkedin.com/in/harriliu/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 30 Mar 2022 | I saw the sign | 00:24:33 | |
In this episode, Michèle Kline and Stephanie Leger discuss the importance of correct signage at the property. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 30 Mar 2022 | OOO Handcuffs & Un-Im-Pressed | 00:20:52 | |
In this episode, hosts Michèle Kline and Stephanie Leger discuss work orders in the hotel guest room. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 12 Sep 2023 | Hotel Room Ideas To WOW | 00:21:39 | |
If you are a hotelier and need a little help in this department, listen to this episode where guest experience legend Stephanie Leger and cohost Michele Kline share tips and tricks and all there is to know about room amenities. They review the following questions: What are the new trends and outdated trends? When to update your room amenities? How can you update when on a budget? Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 01 Nov 2023 | Hospitality inclusivity can go a long way | 00:26:25 | |
We recognize National Disability Employment Awareness Month #NDEAM each October to commemorate the many contributions of people with disabilities to America's workplaces and economy. In this episode, Michele Kline & Stephanie Leger had 2 very special guests, Sarah Naumann & Amanda Shojaee, founders of In Good Company. They are a superpower duo who are focused on building a community of educated managers and supervisors to realize the value-add of employees with disabilities on their teams. Creating awareness is key; taking action is power! Guest Links In Good Company: https://community.igcwithus.com/ Sarah Naumann https://www.linkedin.com/in/sarah-naumann/ Amanda Shojaee https://www.linkedin.com/in/amanda-shojaee/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 30 Mar 2022 | When policies slip, it becomes a slippery slope! | 00:35:21 | |
In this episode, hosts Michèle Kline and Stephanie Leger discuss their WTF stories on uniforms and when policies start to slip. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 10 Oct 2023 | Driving Culture Change in Hospitality | 00:22:01 | |
What does culture change exactly mean? When is culture change needed?
In this episode, Michele Kline and Stephanie Leger share their views on effectively driving organizational culture change at all levels.
Tune in on any podcast platform and follow us on YouTube.
#hospitalityindustry #wtfwalkthefloors #workplaceculture #culture #workhappy Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 16 Sep 2022 | NHLA SOTI Awards Gala (with Donald Bowman) | 00:03:31 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Donald Bowman - Keynote Speaker. Connect with Guest Speaker Donald Bowman https://www.linkedin.com/in/donald-bo... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 28 Jun 2022 | Snapfix at HITEC | 00:12:50 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Paul McCarthy, CEO and Founder of Snapfix. Connect with Guest Speaker Paul McCarthy https://www.linkedin.com/in/paulmccarthyireland/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 06 Sep 2022 | Stars of the Industry Awards | 00:13:44 | |
In this special episode, we share with you a sneak peek of THE industry event of the year in the State of Nevada. The Nevada Hotel & Lodging Association recognizes hospitality professionals for their contribution to the industry. The 11th annual Stars of the Industry Awards gala will take place this Thursday, September 8th, at Park MGM in Las Vegas. Special thanks to Kline Hospitality for being a sponsor of the General Manager Star of the Year and congratulations for being nominated as the Vendor of the Year! Men will look dapper, Women stunning, and all of the Nominees will be jumping with excitement as we celebrate them all this week. In addition, we will be interviewing attendees during the event and will bring that to our audience at the end of the week! Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 15 Sep 2022 | NHLA SOTI Awards Gala (with Mary Ann Burns) | 00:02:32 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Mary Ann Burns - Board Member, Boyd Gaming. Connect with Guest Speaker Mary Ann Burns https://www.linkedin.com/in/mary-ann-... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 20 Dec 2022 | How to reach to Executive Team Level | 00:19:47 | |
Ahem!… Emerging Leaders, we are talking to you! The main priority in any hospitality job is to satisfy the customer and make their experience perfect. This is extremely rewarding as an employee, and you will receive numerous opportunities every day to make a customer's day – above all else this feeling is something that you will love! But, how do you continue to make such an impact when you reach the top? On this episode, Stephanie Leger and Michele Kline discuss tips for you to add to your “to-do” list as you climb your way up to the executive office. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 14 Nov 2023 | Inspiring the Hospitality Industry 100 times over | 00:20:51 | |
Yes! This is not a typo! We have recorded 100 episodes so far. We have inspired you 100 times. We have been on the same page 100 times. We have shared stories 100 times. Launching a successful podcast takes more than a microphone and the courage to hit record. In this episode, Stephanie Leger & Michele Kline share their favorite episode stories as well as some spicy behind-the-scenes secrets. What was your favorite episode? (comment below). #wtfwalkthefloors #hospitalityindustry #leadershipdevelopment #hospitality #hotels Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 14 Jun 2023 | The Hospitality Show versus HITEC with ComOps | 00:28:40 | |
As we continue to create awareness around what we want to call "The Hospitality Conference Week 2023", we shed light on what each conference offers this year, what type of participation each show will have and what to look forward to. We also may have accidentally (or not) started a bit of a throwdown... We met with Jess Martinelli and George Polyard, who explained why it is essential to ComOps - Strategy & Commercial Operations as a Service to have a presence in both shows. And they will be sharing their point of view on LinkedIn in exchange for likes. And whoever has the most likes will get a WTF! medal! How fun is that! Be sure to visit George at booth 1644 at The Hospitality Show by American Hotel & Lodging Association in partnership with HOTEL MANAGEMENT Magazine & and Jess at booth 735 at Hospitality Financial and Technology Professionals (HFTP®) HITEC Combining the expertise of a strategic consulting firm with the execution of a support organization, ComOps - Strategy & Commercial Operations as a Service made its mark with decades of experience in revenue management, contact center operations, digital marketing strategy, and customer and employee experience. Their goal is to ensure success in an ever-evolving world by optimizing resources and providing value throughout every journey. #wtfwalkthefloors #hospitalityindustry Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training We will be podcasting from The Venetian Resort Las Vegas throughout the show! Connect with Guest Jess Martinelli https://www.linkedin.com/in/jess-martinelli-b45712109/ George Polyard https://www.linkedin.com/in/georgepolyard/ Company https://www.comops.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 30 Mar 2022 | Self-care ins't selfish with guest speaker Carlo Sidestam | 00:21:59 | |
In this episode, Carlo Sidestam joins hosts Michèle Kline and Stephanie Leger to discuss mental health and taking care of your employees. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/ Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 30 Mar 2022 | Rooms are newly remodeled With guest speaker Calvin Tilokee, CHLC | 00:34:53 | |
In this episode, Calvin Tilokee, CHLC joins hosts Michèle Kline and Stephanie Leger to discuss the importance of keeping your websites and social media up to date. Company Links Calvin Tilokee https://www.revparblems.com/ Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Calvin Tilokee https://www.linkedin.com/in/calvintilokee/ Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 04 Aug 2022 | Airlines, the not so friendly skies | 00:20:34 | |
In this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 03 Feb 2023 | The Journey with Anna Schmid | 00:27:32 | |
On this episode Michele Kline and Stephanie Leger are joined with, Anna Schmid, Vice President of Communication and Partnerships at The Venetian Resort Las Vegas. Anna shares her career path with us and her most precious WTF! Walk The Floors moments while becoming the professional she is today. A meaningful career that looks a lot like a jungle gym rather than a corporate ladder! #inspiring story! Follow us on #YouTube #Spotify #GooglePodcasts #ApplePodcasts #iTunes #AmazonAlexa #Chrome #Audible and many others. Connect with our guest Anna Schmid https://www.linkedin.com/in/annawschmid/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 11 Sep 2023 | The Benefits of Networking in Hospitality | 00:25:59 | |
What is considered networking? Why is networking important in hospitality? How can we excel at it? After many years of business-related events, Michele Kline & Stephanie Leger bring the topic of networking to the forefront. This episode highlights the importance of building a widely diverse net and includes information and clarification. It is never too soon or too late to elevate your networking game! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 27 Mar 2023 | Hotel Distribution Channels (Guest Fred Bean) | 00:29:18 | |
Streamlining hotel distribution channels with Fred Bean, from HotelPORT®! Stop wasting assets, upsetting guests & line-level associates, and start focusing on what matters. An enlightening episode where Stephanie Leger and Michele Kline touch upon education to move the distribution needle. A topic we do not explore enough that has a lot going on behind the scenes. Subscribe to our channel on #YouTube or listen to us on your favorite #podcast station. Follow us LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with Guest Fred Bean https://www.linkedin.com/in/fredbean/ Company https://hotelport.co/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 30 Mar 2022 | Any day now... & Honey, why did you bring the snow chains???!!! | 00:23:57 | |
In this episode, Michèle Kline and Stephanie Leger discuss stories at the Front Drive during arrival and departure and training tips for your Front Door, Valet & Bellman team. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 10 Oct 2022 | Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club) | 00:19:26 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boulevard, a Hilton Grand Vacations Club. Connect with Guest Speaker Ema Flores https://www.linkedin.com/in/ema-flores-55a13019/ Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 07 Jul 2022 | The aftermath of July 4th! Short-term Rental vs Hotel | 00:23:03 | |
What happens in the service industry after the holidays is a mystery to many. In this episode, Stephanie & Michèle discuss strategies on how to rebuild once the party is over and the lights go on. Our special guest Brian Hamaoui, CEO & Founder at Allevo Homes shares his perspective from the vacation rental side. Connect with Guest Speaker Brian Hamoui https://www.linkedin.com/in/brian-hamaoui/ Allevo Homes https://www.allevohomes.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 16 Sep 2022 | NHLA SOTI Awards Gala (with Matthew Peskin) | 00:02:21 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Matthew Peskin - Training & Development nominee with MGM Resorts Connect with Guest Speaker Matthew Peskin https://www.linkedin.com/in/matthewpe... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 14 Jul 2022 | Which came first recruiting or ghosting?! | 00:15:47 | |
Remember the riddle “Which Came First The Chicken Or The Egg”?? We are seriously questioning ourselves here with recruitment and ghosting. Talent Acquisition has changed “traumatically” in the last couple of years. However, there are many behaviors that seem to be repeated no matter the magnitude of the labor crisis we face in the hospitality industry. Watch this episode, where Stephanie Leger & Michèle Kline discuss tips to open up the eyes of all leaders behind their desks serving the recruiting side of this journey we are in. Hoping, they will walk the floors! Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 09 Jan 2023 | National Career Coach Day | 00:20:16 | |
Join Michele Kline and Stephanie Leger for an enlightening 20 minutes to the what, the how, the who and the why of career coaching. This episode highlights the benefits of hiring a career coach and how that can impact you personally, professionally, and your organization. Viewer Survey https://b5074ntfg57.typeform.com/to/TFGjB39r Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 02 Oct 2023 | Hotel Systems Down | 00:18:35 | |
As technology makes our operations easier, have you stopped and thought if you have a well-ironed process for when systems go down? In this episode, Stephanie Leger and Micheke Kline discuss what to do when systems go down and why training backup plans are essential to review frequently. Want to learn how to be more proactive? Tune into this episode on any podcast platform and follow us on YouTube. #wtfwalkthefloors #hospitalityindustry #systems Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 07 Jul 2022 | Hospitality 2.0 at HITEC | 00:12:28 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Ira Vouk, Founder of Hospitality 2.0 Connect with Guest Speaker Ira Vouk https://www.linkedin.com/in/iravouk/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 30 Mar 2022 | WTF - What the forecast! | 00:21:04 | |
In this episode, Michèle and Stephanie discuss their experiences with the holiday forecast and schedule. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 30 Mar 2022 | You can't cry over spilt milk with guest speaker Natalie Pickett | 00:26:35 | |
In this episode, Natalie Pickett joins all the way from Australia hosts Michèle Kline and Stephanie Leger to discuss announced inspections and the importance of communication to the team in preparation for the auditor's arrival. Company Links Natalie Pickett http://nataliepickettmentor.com/ Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect on LinkedIn Natalie Pickett https://www.linkedin.com/in/natalie-pickett-74b00910/ Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 08 Nov 2022 | Valet, the REAL first and last impression!" (With Luke Zeysing) | 00:17:46 | |
Listen to Michele Kline and Stephanie Leger discuss from hydrating to flooding. In this episode, we cover it all. Tips to keep your valet attendants engaged, recruitment, and how to create memorable experiences in the valet world. Our special guest Luke Zeysing from LAZ Parking enlightens our audience with his extensive experience in hospitality. PS: we turn 1 year old today… YAY! Connect with our guest on LinkedIn Luke Zeysing https://www.linkedin.com/in/w-luke-zeysing-iii-89963113/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 19 Sep 2023 | How Hedging Words Can Affect Your Communication In Hospitality | 00:24:51 | |
What are hedging words? Why is it essential to avoid them? How can we avoid the use of hedging words? In this episode, communication expert Michele Kline, with co-host Stephanie Leger, shares the benefits of reframing your communication and teaching your team to drop some commonly used terms to increase guest and team member engagement. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 21 Apr 2022 | Spring is nature’s way to say let’s party! | 00:25:41 | |
In this episode, hosts Michèle Kline and Stephanie Leger celebrate making it to a major milestone: Episode 20!! As well, as discuss their stories while walking the floors during Spring Break. From coolers & an excessive amount of guests in one room to the most bizarre questions from guests. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 30 Mar 2022 | The bash was trash | 00:22:40 | |
In this episode, Michèle Kline and Stephanie Leger discuss their experiences with Banquets Department. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 15 Aug 2023 | Successful Leadership in Hospitality | 00:21:58 | |
Relationship building is critical to becoming a successful leader. In this episode, Leadership & Performance coach Michele Kline with co-host Stephanie Leger shares insight into the importance of building solid relationships while leading in the hospitality industry. In Michele's opinion, relationships are the glue that holds team members together. #hospitalityindustry #wtfwalkthefloors #leadership Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 11 May 2022 | Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage | 00:22:34 | |
This episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the travel industry, which by the way tends to forget they are in hospitality as well. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 20 Jun 2023 | The hospitality side of conventions behind the scenes (Guest Rich Curran) | 00:28:55 | |
During this episode, Michele Kline and Stephanie Leger had the pleasure to chat with Rich Curran, CEO of Expo Convention Contractors Inc., who delighted us with a rich conversation about leadership and all things hospitality. Hearing what happens behind the scenes of any convention or expo is fantastic. Empowering your team to be the best they can be, resolve issues on the spot, and feel that hospitality comes first, regardless of position, task or title, is our cup of tea. Thank you, Rich Curran, for serving it for us! #wtfwalkthefloors #hospitalityindustry One week to go!! We will be podcasting from The Venetian Resort Las Vegas throughout the show! Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training Connect with Guest Rich Curran https://www.linkedin.com/in/exporichcurran/ Company https://expocci.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 17 Oct 2023 | Leading with Emotional Intelligence in the Hospitality Industry | 00:12:04 | |
What is Emotional Intelligence? Why is Emotional Intelligence critical in hospitality? This and a lot more is covered in this episode. Michele Kline and Stephanie Leger enlighten us with tips to apply, teach and best use Emotional Intelligence in the workplace. And why not, with your personal relationships? Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #emotionalintelligence #eq #ei Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 04 Jan 2023 | But, what about drapes? | 00:20:17 | |
While they may look clean they may really need cleaning! We tend to forget to have drapes and sheets as part of our cleaning program, failing to realize all the mighty dust and other yuck they hold. On this episode, Michele Kline and Stephanie Leger chat with drapes expert Ron Shelton from On-Site Drapery Cleaners, who shares procedures, best practices, and some fun stories. Connect with our guest Ron Shelton https://www.linkedin.com/in/ron-shelton-6098121b/ Company Website https://www.onsitedraperycleaner.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 30 Mar 2022 | Oregano vs Marjoran & In Da Room | 00:25:20 | |
In this episode, hosts Michèle Kline and Stephanie Leger discuss mix-ups with garnishes and WTF moments inspecting rooms. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 16 Sep 2022 | NHLA SOTI Awards Gala (with Greg Chase) | 00:03:14 | |
Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony. Connect with Guest Speaker Greg Chase https://www.linkedin.com/in/gregjchase/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 10 Oct 2022 | Housekeeping Week '22 (with Brianna Moore) | 00:10:21 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas. Connect with Guest Speaker https://www.linkedin.com/in/brianna-moore-35658b139/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 05 May 2022 | Motherhood in Hospitality - MOTHER’S DAY SPECIAL | 00:15:45 | |
Motherhood in the industry is not for the faint of hearts! In this episode, Michèle reflects on the intricacies of being a Mom in the industry and what nobody talks about EVER, while Stephanie enlightens us with some perspective. They collectively add value by including tips and ideas for memorable Mother’s Day gifts for staff members. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 15 Sep 2022 | NHLA SOTI Awards Gala (with Nicole Marshall) | 00:02:38 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Nicole Marshall - SOTI committee member organizer Board Member, The Seigel Group. Connect with Guest Speaker Nicole Marshall https://www.linkedin.com/in/nicole-ma... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 21 Aug 2023 | Appealing to the Senses in Hotels | 00:17:51 | |
What are "hospitality sensory experiences"? In this episode, guest experience guru Stephanie Leger and Co-host Michele Kline enlighten our audience with the answer to this question and also explains why sensory experiences are so meaningful in service. Lastly, Stephanie closes with tips on how to create memorable moments strategically. Follow us on YouTube and all major podcast platforms. #hospitalityindustry #wtfwalkthefloors #sensory Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 26 May 2022 | Reservations, are you there?! | 00:18:18 | |
In this episode, hosts Michèle Kline and Stephanie Leger review the reservations department. Our dear Reservations gurus, don’t think we bashed you on this one. Instead, we formally invite you to come on our show and tell us your WTF! story from the other side. Here is your time to claim your power and tell the world, what it means to be in Reservations. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 28 Jun 2022 | Clean The World at HITEC | 00:13:04 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Bruce Matthews, VP of Business Development for Clean The World. Connect with Guest Speaker Bruce Matthews https://www.linkedin.com/in/brucematthews/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 07 Dec 2023 | Ways To Enhance Your Hospitality Training | 00:13:32 | |
In this episode, Michele Kline and Stephanie Leger discuss all the things that we can do to enhance our knowledge of the hospitality industry. Packed with tips and ideas on what #Leaders can learn other than what they are being trained on while on the job and the importance of using breaks to focus on personal & professional growth. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 14 Dec 2023 | The Power of Influence in Hospitality | 00:10:24 | |
How do we connect influence with hospitality? What is the power of influence? How do we connect influence with hospitality? And so much more, Michele Kline and Stephanie Leger provide leadership tips that help leaders move team members to action. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 21 Dec 2023 | Bringing Hospitality to the Retail Experience | 00:16:07 | |
Yes, you read it right. We are focusing on the retail space. You're welcome! In this episode, Stephanie Leger & Michele Kline discuss the many ways the brick & mortar retail space leaves valuable opportunities to create great experiences for consumers on the table. From what those opportunities are to tips on how to tackle them, this episode has it all. What is driving you away from shopping in person? Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 28 Dec 2023 | The "Right" Attitude for Hospitality | 00:13:38 | |
On this episode, Michele Kline and Stephanie Leger delve into the significance of mindset in our industry. Did you know that studies reveal being happy can increase your productivity by 20%? A positive attitude can also enhance your reputation in the office, making you a go-to person for advice and help. Tune in to learn more about the power of attitude and hear some stories to go along with it. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 04 Jan 2024 | Don't Make 2024 the Same Ole Year in Hospitality | 00:12:37 | |
What can we do differently this year? How can we move the needle far and beyond the imaginable? Kick off the year with another episode of WTF! Walk The Floors with co-hosts Michele Kline and Stephanie Leger Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 11 Jan 2024 | Hospitality Leaders Creating Connections | 00:18:03 | |
Why are connections so important? Because people want to feel seen! In this episode, Michele Kline and Stephanie Leger highlight the transitions we go through as leaders. Enjoy! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 18 Jan 2024 | Enhancing Personal Guest Experiences In Hospitality | 00:16:57 | |
Tips and tricks to enhance the guest experience? Michele Kline and Stephanie Leger got them. Tune into this episode to hear more about what's cool, what can be repurposed, and what's coming! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 25 Jan 2024 | Luxury Service in Hospitality (part 1) | 00:24:23 | |
What luxury trend in hospitality do you wish to see end in 2023? What trends do you anticipate emerging in luxury hospitality in 2024? This episode unfolds an enlightening conversation with hospitality experts Michele Kline, Stephanie Leger, Jason O. Raimondi, M.A., George Polyard, CCXP and Erika Solano, MBA. Adding to this topic, we discussed technology. Our panel helped answer the following questions: How is #technology shaping the delivery of luxury services in the #hospitality industry? Are there any specific technological #innovations that are enhancing the luxury #guestexperience ? This is a 3-part episode. Enjoy and stay tuned for the upcoming 2 episodes. Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 01 Feb 2024 | Luxury Service in Hospitality (part 2) | 00:25:04 | |
On this second part of our luxury service series, we explore how to customize the guest experience to each individual, we look into partnerships and collaborations and more. What strategies are being employed to create a more personalized and exclusive stay for high-end clientele? How are luxury hospitality services collaborating with other high-end brands to enhance the overall guest experience? Erika Solano, MBA, Stephanie Leger, Jason O. Raimondi, M.A.. and George Polyard, CCXP & Michèle C. Kline share examples of successful collaborations within the luxury hospitality industry. This is a 3-part episode. Enjoy and stay tuned for part 3. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 08 Feb 2024 | Luxury Service in Hospitality (part 3) | 00:28:22 | |
This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury hospitality services are incorporating sustainable practices without compromising on the expectations of high-end clients. We also explore notable examples of eco-friendly initiatives within luxury hospitality and the latest trends in luxury wellness services gaining popularity. Brought to you by: Michèle C. Kline, Kline Hospitality Stephanie Leger, First Rate Hospitality Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 15 Feb 2024 | How to build successful Food & Beverage Operations Inspections (With Cheri Roberts) | 00:23:44 | |
In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her extensive experience in Food & Beverage operations. During the episode, Cheri shared valuable tips she's collected throughout her career in the industry, highlighting the importance of inspections and the secrets to creating successful training programs. Whether you're a seasoned professional or just starting out in the field, this episode is a must-watch for anyone looking to improve their skills and knowledge in Food & Beverage operations. Check out the full episode now to learn from one of the best in the business! Guest Cheri Roberts https://www.linkedin.com/in/cheri-roberts-a7a49116b/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 22 Feb 2024 | Hospitality Technology vs Clipboards (with Adam Tuttle at Yipy | 00:25:28 | |
Join Michele Kline & Stephanie Leger to witness the ultimate battle between hospitality technology and clipboards. Who will come out on top? Our bet is on Yipy, the digital platform that's revolutionizing the inspection process. A special thanks to Adam Tuttle for sharing his expertise on how technology can enhance the inspection experience. Let's embrace the future and say goodbye to those good old clipboards! Guest Adam Tuttle https://www.linkedin.com/in/adam-tuttle-138a8967/ Yipy https://yipy.io/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 29 Feb 2024 | Tips for a successful Hotel Inspection | 00:18:29 | |
Hotels are a complex business that requires round-the-clock operation and coordination among team members from various backgrounds and generations. So, how can we ensure that everyone is on the same page? One key area to focus on is the Front of the House. When inspecting this area, keep an eye out for key indicators of success, such as cleanliness, organization, and a welcoming atmosphere. By prioritizing these aspects, we can create a cohesive team that works towards a common goal. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 07 Mar 2024 | International Women's Day in Hospitality | 00:20:44 | |
As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From breaking glass ceilings to championing diversity and inclusion, there are common themes that unite us all. What does International Women's Day mean to you as a professional woman? Let's continue to empower each other and drive positive change! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 14 Mar 2024 | Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy) | 00:22:18 | |
In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technology is the future and it seems like that future is already here. It's fascinating to see how hotels are embracing digital transformation and utilizing technology to enhance their guest experience. Check out the episode to learn more! Guest Khaled Koubaa https://www.linkedin.com/in/koubaak/ At Worthy https://www.atworthy.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 21 Mar 2024 | Hospitality Inspection Secrets: Deep Dive Back of House | 00:16:54 | |
Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 28 Mar 2024 | Train Back of the House Team Member on Hospitality Customer Service | 00:16:54 | |
Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the specific needs and challenges that back-of-the-house staff face regarding customer interactions. By providing them with the necessary tools and skills, we can ensure that they are equipped to deliver exceptional service every time. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 04 Apr 2024 | Marketing in Hospitality (with Susan Barry at Hive Marketing) | 00:28:49 | |
On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways are you thinking outside of the box when it comes to marketing solutions? Guest Susan Barry https://www.linkedin.com/in/susandbarry/ Hive Marketing https://www.hive-marketing.com/ Top Floor https://www.topfloorpodcast.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 11 Apr 2024 | When a Restaurant Experience Turns Bad | 00:18:11 | |
The latest trends show that a restaurant experience can go bad due to poor service, subpar food quality, cleanliness issues, and lackluster ambiance. In our latest episode, Michele Kline and Stephanie Leger delve into the reasons behind these trends and how they can be avoided. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 18 Apr 2024 | Training Back of the House Team Members in Customer Service | 00:16:37 | |
In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction. By establishing transparent pathways for dialogue between these two crucial realms, businesses can navigate challenges with finesse and cultivate an environment conducive to exceptional service. Moreover, instilling a profound understanding of the direct impact of their roles on the overall customer experience empowers back-of-the-house staff to elevate their performance beyond the confines of their kitchen or workspace. Through regular training, feedback, and recognition, businesses can nurture a culture of excellence, ensuring that every member of the team is motivated and equipped to deliver nothing short of excellence in customer service. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 25 Apr 2024 | When a Restaurant Experience Turns Bad (Part II) | 00:16:54 | |
In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme. From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tailored to their needs. However, a misstep in any of these areas can quickly sour the experience, leaving patrons disillusioned and tarnishing the restaurant's reputation. Billing discrepancies, failure to accommodate special requests, inconsistency in service standards, and negative interactions with staff members all have the potential to mar an otherwise delightful dining outing. Therefore, it is imperative for restaurants to prioritize guest satisfaction, swiftly addressing any issues that arise to safeguard their reputation and foster a culture of excellence. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 02 May 2024 | Check it before you wreck it (Hotel Inspection) | 00:14:00 | |
Join Michele Kline & Stephanie Leger for an engaging podcast episode where they delve into the intriguing world of hotel inspections! In this latest episode, they'll take you behind the scenes of a recent inspection, sharing invaluable insights and tools that ensure top-notch guest experiences. From the mantra "Check yourself before u wreck yourself" to the innovative use of technology, meticulous signage, impeccably styled employee uniforms, and more, we explore the key elements that make or break a hotel's reputation. Whether you're a hospitality professional, a curious traveler, or simply interested in the inner workings of the industry, this episode promises eye-opening discussions and practical takeaways. T Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 16 May 2024 | Motherhood in Hospitality - Mother's Day Special | 00:24:18 | |
Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom. Join Michele Kline and Stephanie Leger as they delve into the challenges faced by women due to societal pressures, workplace demands, and personal expectations within the context of family life. In this episode, they had the pleasure of hosting two incredible guests, Melissa Aarskaug and Lauryn Reynolds, who bring their firsthand experiences and expert insights to the table. Together, they highlight the unique dynamics of balancing motherhood with a career in hospitality—an industry that thrives on personal interactions. We uncover strategies for managing the anxieties and guilt that often accompany this juggling act, especially for new moms. While experts suggest that "having it all" may not be feasible, we believe that with effective organization and a supportive network, women can achieve remarkable success in both realms. It's about making intentional choices and finding our voice amidst the chaos. Together, let's challenge traditional notions of motherhood and embrace the messy, authentic realities that make this journey so profound. Guests Melissa Aarskaug https://www.linkedin.com/in/melissa-aarskaug Lauryn Reynolds https://www.linkedin.com/in/lauryn-reynolds-301883120 Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 16 May 2024 | Hospitality Service Culture (with David Salcfas) | 00:23:18 | |
Welcome to our exclusive podcast episode featuring David Salcfas, the General Manager of the renowned New York Hard Rock Hotel, as our esteemed guest speaker! Join Michele Kline and Stephanie Leger and David Salcfas shares captivating insights into the intricacies of fostering a strong service culture within the hospitality industry. Discover innovative methods employed at the Hard Rock Hotel to spread service culture creatively, and gain valuable tips on becoming an empathetic leader and genuine connector. David's wealth of experience and passion for hospitality shine through as he discusses how to inspire and motivate teams to deliver exceptional guest experiences. Whether you're a seasoned hotelier, aspiring leader, or simply curious about the secrets behind outstanding service, this episode promises to be both enlightening and inspiring. Tune in to uncover the keys to cultivating a thriving service culture from someone at the forefront of hospitality excellence. Subscribe now to our podcast—you won't want to miss this engaging conversation with David Salcfas! Follow guest David Salcfas https://www.linkedin.com/in/davidsalcfas Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 23 May 2024 | Bridging the Gap Between Standards Audits & Improvement (Part I) | 00:12:02 | |
The hospitality industry is constantly evolving, and bridging the gap between measuring hotel or restaurant standards and taking steps towards improvement is crucial. On this episode, Michele Kline and Stephanie Leger bring to light some comprehensive ways in which to integrate assessment, feedback, and action as key drivers for success. Let's discuss the structured plan to achieve this and share your thoughts on the latest trends in hospitality management below. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 30 May 2024 | Bridging the Gap Between Standards & Improvement (Part II) | 00:10:43 | |
In this episode, Michele Kline and Stephanie Leger delve into the crucial process of bridging the gap between evaluating and enhancing standards in hotels and restaurants. We present a comprehensive blueprint designed to systematically upgrade industry standards. This involves a careful analysis of Capital Expenditure (CAPEX), effective budget management, ensuring consistency across services, and fostering better communication within the industry network. By integrating these key elements, businesses can not only assess their current performance but also implement strategic improvements. Tune in to discover actionable insights and practical advice on elevating the hospitality experience. Whether you're a seasoned industry professional or just curious about the inner workings of hospitality management, this episode promises valuable perspectives to help propel businesses forward. Join us in exploring these dynamic strategies for success! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 06 Jun 2024 | Employee Benefits the Hospitality Way (with Hector Cervantes) | 00:26:27 | |
It's crucial to provide services to the hospitality industry while adhering to its unique demands and standards. By catering to these specific needs: > Enhanced Customer Experience: Aligning with industry standards ensures better guest experiences, fostering satisfaction and loyalty. > Maintaining Reputation: Adhering to expectations demonstrates professionalism and reliability, bolstering your reputation. > Operational Efficiency: Following industry-specific guidelines optimizes operations for efficiency and safety, reducing risks. > Partnership Opportunities: Meeting standards makes you a preferred partner for hotels and restaurants, opening collaboration and growth opportunities. > Legal Compliance: Adhering to guidelines helps you avoid legal issues and maintain regulatory compliance. > Adaptation to Trends: Understanding and meeting industry expectations keeps you ahead of trends and adapts your services to evolving needs. On this episode, Michele Kline and Stephanie Leger had a conversation with Hector Cervantes from Cragin & Pike, who serves the hospitality industry by exploring employee benefits that make sense! He enlightens us on how to drive our industry's specific needs. Follow Our Guest Hector Cervantes https://www.linkedin.com/in/imhectorcervantes Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 13 Jun 2024 | Celebrating Father's Day in Hospitality | 00:34:07 | |
The hospitality industry is notorious for its extended and unpredictable working hours. This throws a unique set of challenges into the mix for fathers. And we talk about Moms a lot, but today is all about the epic Dads that make our industry work. Late evenings, weekend shifts, and working during holidays become the norm, often resulting in the sacrifice of essential family time… How do our leaders do it? This heart-warming conversation with Tony Tricase (Mohegan Casino Las Vegas) and Eduardo Duran (Insight Hospitality Solutions) is packed with tips. Listen to our podcast on any major platform & follow us on YouTube! hashtag#wtfwalkthefloors hashtag#hospitalityindustry hashtag#leavershipdevelopment hashtag#hotels
Follow Our Guest Tony Tricase, https://www.linkedin.com/in/anthonytricase Eduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045 Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 20 Jun 2024 | Sustainable Practices in Hospitality (Summer Special) | 00:11:41 | |
Sustainability has become a cornerstone of modern hospitality, driven by increased awareness of environmental issues and consumer demand for eco-friendly options. During the summer, when tourism peaks and resource consumption rises, hotels and resorts are taking proactive steps to minimize their environmental impact. This includes reducing single-use plastics, conserving water and energy, sourcing locally and why not... community engagement! In this episode, Michele Kline & Stephanie Leger provide tips to go through the summer season successfully. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 27 Jun 2024 | Wellness Tourism (Summer Special) | 00:10:48 | |
Wellness tourism focuses on promoting health and well-being through travel experiences. This trend is particularly prominent during the summer months when people are looking to rejuvenate and unwind. Here are some key aspects of wellness tourism: * Yoga and Meditation Retreats and Classes * Spa and Wellness Facilities * Healthy Dining Options * Outdoor Activities. By implementing the tips in this episode, you can align with your guests' growing interest in self-care and a healthier lifestyle. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 04 Jul 2024 | Fourth of July in Hospitality | 00:12:17 | |
HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode, Michele Kline and Stephanie Leger discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased demand and supply chain disruptions, to safety and security concerns, and weather-related issues, this episode will enlighten you to think outside the box. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 11 Jul 2024 | Contactless Technology, the hero in Hospitality summer months | 00:12:20 | |
In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews. To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 18 Jul 2024 | Summer Disruptors in the Hospitality Industry (summer special) | 00:12:07 | |
As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period: Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency. Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out. Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff. Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 25 Jul 2024 | A look at Hospitality through Kevin Carey's eyes | 00:16:29 | |
In a recent interview, Kevin Carey, Interim President & CEO of the American Hotel & Lodging Association (AHLA), shared insights on his background and vision for the association. He emphasized the need for hoteliers to adapt to changing consumer preferences. Kevin highlighted AHLA's sustainability initiatives and how the association is engaging emerging leaders through mentorship, networking opportunities, and leadership training. He shared an anecdote about the importance of management staying connected with daily operations to ensure efficiency and staff morale. Kevin's leadership approach is rooted in innovation, inclusivity, and a commitment to advocacy and sustainability. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 24 Oct 2023 | Solo Travel Safety, sharing Hospitality Tricks | 00:18:30 | |
There are many things we ignore as frequent travelers, especially if a female travels alone (sad we even have to say this). In this episode, Stephanie Leger and Michele Kline focus on providing our audience with tips and tricks to travel safely.
Stephanie recently published an article on Hertelier. To access the publication, use the link below. https://www.hertelier.com/post/essential-safety-tips-for-solo-female-travelers #wtfwalkthefloors #hospitality #travel Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 08 Aug 2024 | Bringing Your Brand’s Vision and Core Values into Daily Steps of Service | 00:10:47 | |
In our latest podcast episode, we covered how to integrate your brand's vision and core values into daily service: 1. Visual Reminders: Use workplace visuals and regular team discussions to highlight the brand’s vision and values. 2. Training and Development: Offer training that ties back to the brand’s mission and reward employees who exemplify these values. 3. Performance Reviews: Incorporate brand values into performance reviews to ensure alignment and accountability. Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 22 Aug 2024 | Setting the Bar During Orientation | 00:10:37 | |
WTF Episode #138 - Setting the Bar During Orientation In our latest podcast episode, we delve into making orientation an engaging and impactful experience for new hires. Tune in to learn how to set the bar high from day one and ensure a memorable and inspiring start! Tune in to discover how to make orientation an unforgettable experience! Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 05 Sep 2024 | Building Hospitable Passion | 00:07:18 | |
In our latest podcast episode, we dive into Building Hospitable Passion. Discover how leaders can model genuine care, empower employees, and keep the passion for hospitality alive. Tune in to learn how to elevate guest experiences and inspire your team! Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 03 Oct 2024 | When Hospitality Meets Residential (with Rebecca Stewart) | 00:16:01 | |
In this episode, our guest speaker, Rebecca Stewart, Founder and CEO of VIP Nannies Inc., shares her expertise on delivering high-end hospitality in residential settings through household staffing. Rebecca enlightens us on how personalized, professional household staff can bring the luxury and exceptional service of high-end hospitality to private homes. By employing skilled and dedicated staff, homeowners can enjoy a seamless and elevated living experience, akin to staying in a five-star hotel, right in the comfort of their own residences. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 17 Oct 2024 | A look back to the summer Olympics | 00:19:15 | |
WTF Episode #142 - A look back to the summer Olympics This episode provides a unique perspective on the recent Summer Olympics through the lens of the hospitality industry, revealing key insights into creating exceptional guest experiences and fostering teamwork. Just as Olympic athletes demonstrate focus, resilience, and excellence in their performances, hospitality teams can mirror these qualities to deliver memorable service. For example, the precision and coordination seen in synchronized swimming or relay races reflect the seamless collaboration required among hotel staff to ensure flawless event execution. We also delve into the importance of adapting under pressure, much like how athletes adjust their strategies in real-time, illustrating how hospitality professionals can respond to unexpected guest needs with agility and grace. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 31 Oct 2024 | Spooky Hotel Stories (Halloween Special) | 00:11:39 | |
Get ready for chills in this episode! We’re diving into the eerie side of hospitality with spooky hotel tales that will make you think twice before turning off the lights. From ghostly encounters to unexplained phenomena, tune in if you dare!" 👻🕯️ #SpookyStories #HotelHaunts Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 14 Nov 2024 | Breast Cancer Awareness (with Ira Green) | 00:21:07 | |
What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products. Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural. Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time! To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 27 Nov 2024 | Gratitude at work (with Brian Proctor) | 00:18:14 | |
Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace! Special Thanks to Brian Proctor for bringing his perspective into the conversation. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with Guest Brian Proctor https://www.linkedin.com/in/brianproctor/ Company https://www.leedshospitalitygroup.com/ Podcast https://www.linkedin.com/company/tuesday-s-thanks/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| 24 Oct 2022 | Tips for Vendors | 00:17:36 | |
But I am an operator, I don’t know how to sell...There is a lot more to being a vendor! If you are a former hospitality professional, who jumped the fence and became a vendor, YOU ARE the secret sauce! When vendors understand what the operator’s needs and wants are, and how their day flows… they are successful. Listen to Michele Kline and Stephanie Leger discuss more about vendors in hospitality. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 28 Apr 2022 | Michele's Pet Peeves | 00:20:20 | |
Pet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Michèle Kline focuses on her pet peeves in Housekeeping, Engineering/Maintenance, Front Office, Food & Beverage and last but not least, Reservations. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| 02 Aug 2023 | The Hospitality Show Mash-Up | 00:11:15 | |
The Hospitality Show Mash-Up! Check out our recent experience in Las Vegas. Special Thanks To: Questex | AHLA | The Venetian Las Vegas | TAO Asian Bistro & Nightclub | Michele Kline- Kline Hospitality | Stephanie Leger- First Rate Hospitality | Chip Rogers | Paul Miller | Congresswomen Dina Titus | Kat Cole- Athletic Greens | Kevin Carey #wtfwalkthefloors #hospitalityindustry Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 16 Sep 2022 | NHLA SOTI Awards Gala (with Bertha Gutierrez) | 00:02:54 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Bertha Gutierrez, Housekeeping Star nominee with Aria Resort. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 10 Apr 2023 | Hospitality on water! (Guest Harrison Liu) | 00:29:45 | |
With the collaboration of Harrison Liu, Michele Kline and Stephanie Leger unveil the intricacies of leading a successful operation on water! Yes, on water. A cruise operation is as much about hospitality as it is the hotel operation. In this episode, we discuss the similarities and differences, how to keep team members engaged and create memorable experiences for our guests. According to the UN World Tourism Organization, the cruise sector supports 1.2 million jobs and contributes US$150 billion to the global economy every year. With this in mind, we took a deep dive into the topic of staffing. Wishing you all an ocean full of hospitality! Enjoy the episode. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with Guest Harrison Liu https://www.linkedin.com/in/harriliu/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| 24 Jun 2022 | youtip, I tip, we all tip! | 00:24:07 | |
Join Stephanie Leger & Michele Kline, along with special guest Sarah Taveprungsenukul, as they talk about the upcoming HITEC Event in Orlando and the innovative cashless tipping solution brought to you by youtip . Sarah tells us about their story, how they solve the growing pain of the evolution of this cashless world we are rapidly going into, and all about their preparation for HITEC next week. Connect with Guest Speaker Sarah Taveprungsenukul https://www.linkedin.com/in/sarahtaveprungsenukul/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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