Dive into the complete episode list for Work For Humans. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.
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Pub. Date
Title
Duration
02 Mar 2022
Work For Humans With Dart Lindsley
00:03:29
Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities.
But it doesn’t have to be this way...
At Work for Humans, we believe work can be designed differently. When you design work like products people love, your company wins. Working conditions improve, work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
Join Dart Lindsley and others in the conversation by subscribing to the Work for Humans podcast today.
Here you'll learn how your teams can implement a new, revolutionary framework that aligns the interests of your people with the interests of your company.
You can be the one to kindle this new fire in your organization. You can be the one to lead your teams to a new frontier of health and resilience.
Subscribe to Work For Humans today.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 Aug 2022
The Tragic State of Work in America | Barry Schwartz
01:32:19
For decades workers have been incentivized to work for a paycheck, but how does the pay-for-performance model impact motivation, productivity, innovation, and work satisfaction?
Professor Barry Schwartz studies how work operates in our culture and argues that monetary incentives are weak drivers of employee productivity. Barry explores the traits that can make work feel meaningful, and studies how companies can flip the script to build workplaces where employees are motivated, innovative, and happy.
In this episode, Dart and Barry talk about why the pay-for-performance model doesn’t work, what people really want from their work, the role of autonomy in the workplace, and Barry's tips for hiring the best talent.
Topics Include: - Barry's book, Why We Work - What HR got wrong about work - What people really want from work - Job to be done theory - The paradox of choice - Autonomy in the modern workplace - The challenges of hiring - Designing work for the future - Academic theories vs real-world applications - And other topics…
Barry Schwartz is the Dorwin Cartwright Professor of Social Theory and Social Action in the psychology department at Swarthmore College, Swarthmore, Pennsylvania, where he has taught for thirty years.
Barry is the author of Why We Work, Practical Wisdom, and The Paradox of Choice. He’s also the author of several leading textbooks on the psychology of learning and memory, including The Battle for Human Nature: Science, Morality, and Modern Life.
His articles have been published in The New York Times, the Chronicle of Higher Education, Parade Magazine, USA TODAY, Slate, Scientific American, Harvard Business Review, The Guardian, and others. Barry has appeared on dozens of radio shows, including Morning Edition, Talk of the Nation, Anderson Cooper 360, and CBS Sunday Morning.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 Aug 2022
The Great Resignation and the Future of Work | Aaron McEwan
00:44:44
The COVID-19 pandemic reshaped society as we know it. In this post-pandemic world, the balance of power has shifted from employer to employee. Workers are demanding respect and expecting a greater quality of life, in many cases refusing a return to the traditional office.
So what happens when companies can no longer rely on culture and on-premise experience to attract and retain employees? And how can companies adapt and thrive in this new environment?
Behavioral scientist, psychologist, and futurist, Aaron McEwan believes that businesses must place people at the center.
Harnessing data and insights that focus on personalizing employees’ experiences, allowing for flexibility and autonomy, and rethinking the purpose of traditional office spaces IS the future of work.
In this episode, Dart and Aaron talk about the Great Resignation, how the pandemic reshaped society, the “Netflix Experience” and personalization, how employers underestimated the workforce and how remote workers proved them wrong, the future of workplaces, and much more.
Topics Include: - What business leaders are most worried about - The commoditization of work - The feasibility of personalized work experiences - What all managers need to know about employees - The challenge of understanding employee desires - The role of managers in the future - How we consistently underestimate the workforce - The anti-work movement - And other topics…
Aaron McEwan is a behavioral scientist, psychologist, and futurist. He was recently named a Top 100 Global HR Influencer and one of 5 HR Leaders to Follow in 2022. As VP, Research & Advisory for Gartner’s HR Practice, Aaron provides strategic advice to the world’s leading companies on the future of work and talent and helps leaders manage their most critical relationships across the c-suite and board.
Alongside his current role, Aaron is a Fellow of the Australian Human Resources Institute, serves on the national committee for the Australian Psychological Society’s Interest Group in Coaching Psychology, and is an Associate of Macquarie University’s Centre for Workforce Futures.
Aaron has lectured at Sydney Business School, University of Wollongong, University of NSW, University of Queensland, Griffith University, and the Australian College of Applied Psychology and was a member of Innovation Nation, a cross-industry initiative sponsored by the Office of the Prime Minister to elevate Australia’s reputation for entrepreneurship and innovation.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 Aug 2022
Bureaucracy Is Killing Our Organizations | Gary Hamel
01:14:19
Bureaucracy used to make sense. A lot of sense. Information was recorded on paper, it was difficult and expensive to move, and the best way for an organization to make decisions was for managers to consolidate information and send it up a chain of command.
Times have changed, but for the most part, organizations haven’t. The average Fortune 500 company still has eight layers of management passing information from the workforce to the C-Suite.
And it’s absolutely killing our organizations…
Gary Hamel has been described as “the world’s leading expert on business strategy” by Fortune Magazine and is the Harvard Business Review’s most reprinted author of all time.
He believes that nearly every organization is suffering from systemic disabilities stemming from bureaucratic management styles. According to Gary, the solution is nothing short of a revolution in business management principles.
In this episode, Dart and Gary discuss revolutionary management frameworks that business leaders can use to escape the tyranny of bureaucracy and create a thriving workforce.
They discuss why Gary believes that revolutionary management principles will undoubtedly determine the industry leaders of the future, how companies can evolve their management styles in a way that dramatically expands the capabilities of employees, the future of work for employees and employers, and much more.
Topics Include: - The history of bureaucracy as a management model - The shocking statistics of disengaged employees - Top-down versus bottom-up management styles - Humanocracy: Creating Organizations as Amazing as the People Inside Them - Innovations in leadership and management strategies - Roles and responsibilities of future managers - New management principles for the 21st century - How to empower employees - Strategies for reducing risk while pushing innovation - And other topics…
Gary Hamel has been described by Fortune Magazine as “the world’s leading expert on business strategy,” and the Financial Times calls him a “management innovator without peer.” Hamel has been ranked by The Wall Street Journal as the world’s most influential business thinker and is a fellow of the Strategic Management Society and of the World Economic Forum.
Gary Hamel has been on the faculty of the London Business School for more than 30 years and is the director of the Management Lab. Hamel has written 20 articles for the Harvard Business Review and is the most reprinted author in the Review’s history. His most recent bestsellers are Humanocracy and The Future of Management.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
30 Aug 2022
Branding and the Design of Work Experience | Alder Yarrow
01:18:26
In order to survive and thrive in today’s competitive marketplace, businesses must be proactive in designing experiences that customers love.
Alder Yarrow has spent 25 years creating customer experiences for some of the world’s top brands including Twitter, Home Depot, Wal-Mart, Tesla Motors, and more.
In this episode, Dart and Alder discuss experience design and experience modeling. They discuss how employers might think of employees as customers to better meet their needs, the challenges of transforming a brand, experience design versus user experience, and other topics.
Topics Include: - How to understand what customers want - Experience design - Experience modeling - Experience design for the American Cancer Society - In-context studies and why they’re important - The Manager Work Practice Study - Grounded Theory - Jobs-To-Be-Done Theory - The Say-Do Gap - Trauma-Aware Management - And other topics…
Alder Yarrow has spent 25 years creating customer experiences for some of the world’s top brands. He has led mission-critical brand and experience design engagements for brands including Google, Twitter, Home Depot, Wal-Mart, Gymboree, Cisco, HP, Motorola, Fidelity, Anki, Blurb, Starwood, Subaru, and Tesla Motors. Most recently, Alder served as the Chief Experience Officer at Cibo, a brand and customer experience agency (acquired by Projekt202) dedicated to creating winning brands and products by applying design thinking to business.
Beyond his work as an advisor and marketing executive, Alder writes and publishes the blog, vinography.com. In 2013, vinography.com was nominated for a James Beard award. San Francisco Magazine has called Alder “The Wine World’s Brightest Cyberstar” and he is widely accepted as a pioneer of wine blogging.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
06 Sep 2022
Design For Belonging: How to Build Inclusive Workplaces | Susie Wise
00:51:20
When people don’t feel like they belong at work, their performance and well-being suffer. But, when individuals can be their authentic selves, the benefits for both the employee and the workplace are substantial. So what can organizations do to help promote belonging and inclusion in the workplace?
Dr. Susie Wise studies, writes, and teaches how levers of design like roles, events, and spaces can be used to foster feelings of belonging and reduce othering in organizations and beyond.
In this episode, Dart and Susie talk about Susie’s book, Design for Belonging, moments of belonging like code-switching, invitation, diverging, and exiting, and how leaders can design belonging into the workplace.
Topics Include: - Stories of belonging - Contexts of belonging - Othering and alienation - Design as a path to belonging - Design neglect - Levers of belonging - The importance of descent - Impacts and effects of systems - Who designs experiences - And other topics…
Dr. Susie Wise is a designer with experience in education, tech, and the social sector. She coaches leaders in innovation practices, liberatory design, and storytelling for inclusion. She founded and led the d.school's K12 Lab, catalyzing national projects like School Retool and the Shadow a Student Challenge.
She is also a co-creator of Liberatory Design. Susie teaches at the d.school at Stanford University and coaches with the Mira Fellowship. She lives with her family and their dog Hijiki in Oakland, CA, USA. Susie is the author of Designing for Belonging, where Susie explains how to use simple levers of design to set the stage for belonging to emerge.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
27 Sep 2022
Employees as Customers in a Multi-Sided Market | Geoffrey Parker
00:49:01
Two-sided markets are revolutionizing the way we do business, and in time, it may revolutionize the way we think about employees as well.
Dartmouth Professor Geoffrey Parker has spent years researching and writing about platform business strategies that leverage two-sided markets like eBay, Airbnb, and Uber.
Geoffery is the co-developer of the theory of two-sided markets, the co-author of Platform Revolution, and has made significant contributions to the field of network economics and strategy.
In this episode, Dart and Geoffrey talk about employees as outside producers at one end of a multi-sided market, how to optimize choice and non-monetary micro-economies in the workplace, the pros and cons of salary-based work, how to attract employees beyond money and benefits, and much more.
Topics Include: - The history of multi-sided markets - How to attract the kind of work you want within a company - Calculating lifetime value and churn - Improving employee retention - What people really want from work - Building the kind of work people want - Pros and cons of online work vs on-premises - The unintended consequences of viewing employees as inputs to production - And other topics…
Geoffrey Parker is a professor of engineering at the Thayer School of Dartmouth College, where he also serves as director of the Master of Engineering Management Program. Before joining Dartmouth, Geoffrey was a professor of management science at the A. B. Freeman School of Business at Tulane University and served as Director of the Tulane Energy Institute.
Geoffrey is also a visiting scholar and fellow at the MIT Initiative for the Digital Economy where he co-chairs the annual MIT Platform Summit and the annual BU Platform Research Symposium, and he is a fellow at the Luohan Academy and the Stanford Digital Economy Lab. As well as co-authoring the book Platform Revolution, Geoff is the co-developer of the theory of two-sided markets and has made significant contributions to the field of network economics and strategy.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
13 Sep 2022
Creating Organizational Change with Trauma-Informed Management | Shalini Verma
00:58:18
Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish.
According to Shalini Verma, a high-energy leader at Google who practices trauma-informed management, it's not about the process or the tools. That’s the easy stuff. In her opinion, the ability to drive individual and organizational change starts with a single thread: self-awareness.
In this episode, Dart and Shalini discuss the fundamentals of trauma research and how it lends itself to management. They discuss practical ways to implement trauma-informed management, how to deal with automatic responses that stem from trauma, why empathy is the key to inclusive product design, trauma as a path of evolutionary development, and much more.
Topics Include: - Defining trauma - How trauma shows up in the workplace - Trauma-informed management - Practical applications of trauma-informed management - How to become more self-aware - How to heal from trauma - The connection between awareness of the body and anxiety - How to make better decisions - Inclusive product design - And other topics...
Shalini Verma is the Global Lead of Technical Program Management at Google, helping to improve all of Googles products through global developer tools and frameworks. Named to Crain Magazine's Tech 50 - Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.
Whether leading non-profit or for-profit organizations, her passion is to inspire leaders to transform themselves and the world. She has spent the last ten years discovering and developing tools through cross-pollination, collaboration, and experimentation across industries, age groups, and methodologies.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
20 Sep 2022
7 Rules For Gaining Power and Influence Within Your Organization | Jeffrey Pfeffer
00:57:05
What comes to mind when you hear the word power? Whether or not you’re ambivalent about the idea of power, there’s no denying its role in the workplace.
From bureaucracy and hierarchy to performance reviews and incentive plans, power dynamics are on full display in the workplace. So how can we show up powerfully at work and wield influence within our organizations?
Dr. Jeffrey Pfeffer is a professor of organizational behavior at the Stanford University Graduate School of Business. He's the author of many books including The Human Equation, Dying For Paycheck, and most recently The 7 Rules of Power: Surprising–but True–Advice on How to Get Things Done and Advance Your Career.
In this episode, Dart and Jeffrey discuss the thesis of Jeffrey’s recent book The 7 Rules of Power. They discuss the relationship between power and formal titles, how leaders rise to the top, how to gain power and influence, how companies can generate higher profits by putting people first, and much more.
Topics Include: - Why people are ambivalent about power - Defining power, influence, and control - The purpose of power - Dying for a paycheck - The knowing-doing gap - Gaining influence with powerful people - The modern plight of HR departments - And other topics…
Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University, where he has taught since 1979. Before Stanford, Jeffrey taught at the University of California, Berkeley, and the University of Illinois. Jeffrey has been a visiting professor at Harvard Business School, London Business School, Singapore Management University, and IESE in Barcelona. He has given talks in 39 countries and received an honorary doctorate from Tilburg University in The Netherlands.
He currently writes a twice-monthly column for Fortune.com, and in the past has written for Business 2.0, the CEIBS Business Review (China), Capital Magazine (Turkey), and for numerous other blogs in the U.S. He is also the author of several books including the Human Equation, The Knowing-Doing Gap, Dying for a Paycheck, Hard Facts, Managing with Power, and the 7 Rules of Power. Jeffrey currently serves on the board of Berlin Packaging and a nonprofit, Quantum Leap Healthcare
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
11 Oct 2022
The Design of Everyday Things: Design for a Better World | Donald Norman
00:43:12
Donald Norman is perhaps the most influential design educator of all time. Don is often cited as the father of user interface design and user experience design. He is best known for his book The Design of Everyday Things and is set to release a new book early next year – Design for a Better World.
In his latest book, Don argues that design principles can provide solutions to many of the complex global problems we are currently facing.
In this episode, Dart and Don discuss how business leaders can shift to a more sustainable, and humanity-centered approach to business while maintaining a thriving economy. They discuss the impact design has on human behavior, the incredibly important role designers play in society, why everyday things are often designed poorly, and much more.
Topics Include: - The difference between human-centered design and humanity-centered design - Circular Economies - Designing products and services with ecosystems in mind - How product design can massively influence human behavior - Training designers in sustainably - How better regulation can help reduce negative externalities - Don's experience working for Apple - Work design - And other topics…
Donald Norman is Distinguished Professor Emeritus of Cognitive Science and Psychology and founding director of the Design Lab at the University of California, San Diego. Business Week has named Don as one of the world’s most influential designers of all time. He was an Apple Vice President, has been an advisor and board member for numerous companies, and has three honorary degrees. His numerous books have been translated into over 20 languages.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
04 Oct 2022
How Candidates Are Choosing Jobs, Shift Shock, and the New Rules of Work | Shalya Thurlow
00:40:41
Work culture is changing, and it's changing fast. The old norms of toughing it out and sticking with a new job are fast being replaced by notions of employee autonomy and choice. A recent survey from the Muse found that 80% of active job seekers believe quitting a new job in less than 6 months is acceptable if it doesn’t live up to expectations. In the modern workplace, it is workers who are pushing the envelope,and they are doing it with their feet.
Joining us today is Shayla Thurlow, VP of People and Talent Acquisition at The Muse – a platform with 7 million monthly users that helps people find work that matters to them by matching job seekers with coaches, career advice, and employers. Unlike other sites that focus largely on skills, the Muse is focused on things like values, purpose, and culture.
In this episode, Dart and Shayla discuss the experience of “Shift Shock”, what job seekers are saying is the most important feature they are looking for in their next job, what flexibility in the workplace really means, how HR professionals can approach this new landscape, and much more…
Topics Include: - Defining shift shock, and how to avoid it with new hires - Modernizing HR technology - Questioning the emphasis we've placed on grit - What employees really mean by work-life balance - How candidates are choosing jobs today - Importance of offering learning and growth opportunities - Advice for HR professionals - And other topics...
Shayla Thurlow is the VP of People and Talent Acquisition at The Muse, a company that is serving as the go-to destination for the next-gen workforce to research companies and careers. With nearly two decades of experience in human resources, Shayla is passionate about creating workplace cultures where employees can thrive. Before joining The Muse, Shayla worked in various industries and has held roles in many areas, including talent acquisition, diversity and inclusion, performance management, and leadership training and development.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
06 Oct 2022
Designing Work for the 21st Century | Dart Lindsley on The Cutting Edge
00:27:38
In this bonus episode, we are sharing Dart Lindsley's guest appearance on The Cutting Edge, a public radio show hosted by Santa Cruz's former mayor Tim Fitzmaurice.
Tim and Dart discuss the genesis of Work for Humans, Dart's background and how it lead him to the management philosophy behind work for humans, the reimagining of work that is currently taking place worldwide, and much more.
Topics Include: - The kind of work Dart does for Google - The complexity of work and how it integrates into our lives - What we've gotten wrong about work - The woes of modern HR - Thinking of employees like customers - Responses to the anti-work movement - Freedom of choice when choosing a job - Using design principles to design work - Dart's forthcoming book - And other topics...
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
18 Oct 2022
Neurodiversity, DEI, and the Challenge of Recruiting Diverse Talent | Tim Goldstein
01:12:22
Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and has worked with name brands like Chase Bank, Macy’s, Citizens Bank, and many others.
Tim's career took an interesting twist when he was diagnosed with autism at age 54. He has since gone on to become an advocate for neurodistinct employees – people who deviate from what would be considered neurotypical in the workforce.
Tim has spoken to groups like Microsoft Denver, Cornell University, the Stanford Autism at Work Group, the Society of Industrial and Occupational Psychologists, and many other organizations.
In this episode, Dart and Tim discuss neurodiversity and some of the advantages of ADHD and Autism. They discuss how work can be designed better to meet the needs of neurodistinct people, and the benefits companies stand to gain from doing so. They also discuss communication differences between cultures, how to recruit and retain diverse talent, the design of work experiences, and other topics.
Topics Include: - Recruiting and retaining diverse talent - Entrepreneurship and autism - Faking "normalcy" at work - Improving communication skills - Tips for creating an inclusive work culture - Defining belonging at work - Communication tips for management - And other topics...
Tim Goldstein is a Neurodiverse Communication Specialist who helps organizations overcome the business/technology communication gap. Using his Cloud Neurodiversity™ concept, Tim explains how this communication challenge comes from the way our brains are shaped and wired.
Tim Goldstein is a Certified High-Performance Coach & Certified Master Presenter. He has spoken to groups like Microsoft Denver Dev Day, Cornell University class, Stanford Autism at Work group, Society of Industrial and Occupational Psychologists, multiple international companies, and peer-level presentations to senior executives.
In the tech world, Tim has architected, developed, refactored, and maintained MS SQL OLTP & BI Reporting systems for clients including Chase Bank, Macy's, Citizens Bank, Cigna, Vail Resorts, Physicians Health Partners, HealthGrades, Pearson, Harris Broadcast, Jeffco Schools, Experian, and many others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
25 Oct 2022
Service Science and the Impending AI Revolution | Jim Spohrer
01:01:47
Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the second cafe, the employees are bored, the music is bad, and the WIFI is slow.
Most of us would choose the first one. This is because our experience of a product goes far beyond the product itself - it's closely linked to the services that deliver it and how companies and customers co-create the value of that service.
These are a few of the fundamental insights of service science, an approach to service innovation co-created by today’s guest – Jim Spohrer.
In this episode, Dart and Jim discuss how service science can help us deliver a better experience of work. They provide examples of how service science has changed the work landscape as we know it, how service science leads to innovation, how AI will influence our experience of work in the near future, and much more.
Topics Include: - Understanding service science - The future of employee/employer engagements in our changing economy - International Society of Service Innovation Professionals (ISSIP) - The biggest service innovations in history - Ethical concerns of artificial intelligence - Digital twins, and how they’ll affect employees - Servant leadership - And other topics…
Jim Spohrer is the co-creator of service science and open-source, trusted AI. He is a retired IBM executive and is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP).
At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI).
With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
01 Nov 2022
Bias Is Hurting Your Bottom Line, Here's How We Fix It | Anu Gupta
01:14:32
In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.
For the last 50 years or so, companies have spent billions of dollars and billions of hours trying to address the challenges of bias, inequity, diversity, and inclusion. Noticing this, Anu’s curiosity led him down a path to figure out why these companies weren’t making any headway.
What he realized is that the work of addressing bias is one of behavior change — behavior change of individuals, teams, and of organizations.
In this episode, Dart and Anu tackle the question of bias. They discuss what's being lost in our society, economy, and businesses because of bias, the difference between conscious and unconscious bias, the root causes of systemic racism in the U.S., interventions to measurably reduce bias in the workplace, the relationship between bias and belonging, and so much more.
Topics Include: - Why should you care about bias as a leader - Bias in the legal system - Defining transitional justice - Four foundations of mindfulness - Examples of how biases are unique to different societies - The Racial Empathy Gap - Prosocial behavior - PRISM — The Five Tools to Break Bias - Corporate structure models for L3C’s and B Corps - And other topics…
Anu Gupta is a lawyer, educator, scientist, and the Founder of BE MORE with Anu. He founded BE MORE in 2014 after seeing the social and financial harms of bias to individuals, organizations, and communities firsthand. He foresaw the numerous possibilities available when people have access to mindfulness practices and scientific wisdom. He synthesized his skills as an attorney, research scientist, and a meditation teacher to build programs centered on advancing equity and belonging unlike any that existed before.
A peer-reviewed author and the principal investigator behind BE MORE’s research, Anu is a sought-after expert in breaking bias, behavior change, and well-being. He has extensively written and spoken about this work, including on the TED stage, SXSW, the Oprah Conversation, Fast Company, and Newsweek. Prior to founding BE MORE, he worked as an attorney, a research scientist, and a middle school teacher in the United States, Europe, and Asia. Anu is a trained mindfulness and yoga teacher (500-hours) and his meditations can be found on the Insight Timer, Open, and theTen Percent Happier meditation apps. He also serves as a Systems Designer for Penn State Dickinson Law’s Antiracist Development Institute (ADI).
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
08 Nov 2022
Physical Spaces and the Experience of Work: Reimagining the Future of Workspaces | Jeremy Neuner
01:07:15
When we think about the experience of work, one thing to consider is the space work happens in. And for many of us, the space we work in has changed since the pandemic, opening an opportunity for companies to rethink their approach to workspaces.
Meet Jeremy Neuner. Jeremy is the former CEO and co-founder of NextSpace, one of the first coworking spaces in the world. During Jeremy's time at NextSpace, he discovered that the experience of a space has as much to do with cultural norms and how the space is used as it does with the actual building design.
In this episode, Dart and Jeremy discuss how to use language, rituals, and iconography to foster community at work. They also discuss the challenges of replicating quirkiness at scale while retaining authenticity, creating spaces that bolster a knowledge economy, the current state of our workplaces post-COVID, and much more.
Topics Include: - The NextSpace coworking model - Selling people on a community - Examples of language, ritual, and iconography in the workplace - Designing workspaces - Creating a culture of autonomy, choice, and flexibility - Bonding versus bridging social capital - Prioritizing connection and collaboration over convenience - Google's experimentation with workspaces - And other topics…
Jeremy Neuner is the former CEO and co-founder of NextSpace, a collaborative coworking community where he and his team led the charge in the future of work. Jeremy is now the Startup Curriculum Lead and Head of Launchpad San Francisco at Google. Prior to this, he was a Navy pilot, a management consultant, and a local government official. Additionally, Jeremy spent time as a fellow at the Aspen Institute's Business and Society program where he studied the future of work with leaders of Fortune 500 companies.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
15 Nov 2022
Love Your Customers: How Customer Loyalty Trumps Profit Accounting as a Measurement of Longterm Business Health | Fred Reichheld
01:00:27
Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS).
More than two-thirds of Fortune 1000 companies have reportedly used the Net Promoter Score to measure customer experience including household names like Apple, Netflix, and Disney. According to Fred, however, the vast majority of companies are using it wrong.
Today, Fred shares what businesses can do differently to create a truly successful, fulfilling, and energized organization that prioritizes its customers and energizes its employees.
In this episode, Dart and Fred talk about viewing a company’s progress through the experience of its customers. They discuss why Fred believes organizations are built to love customers and enrich their lives, while leaders are meant to respect and recognize their employees. Fred also speaks about the importance of maximizing value in a business by creating value for its customers.
Topics Include: - Mistakes companies make when measuring progress - The ideas behind Fred’s new book, Winning on Purpose - How to use emotional relationships to propel your business - Why Fred hopes "earned growth" will replace NPS - What creates energized employees - How to track net revenue retention - The best way to increase a company’s value - And other topics…
Fred Reichheld is the creator of the Net Promoter Score and pioneer of the loyalty business model. His work guides two-thirds of Fortune 1000 companies that use the Net Promoter Score to outline their customer success.
Fred is a New York Times best-selling author. As a Harvard alum, he also shares his knowledge through eight Harvard Business Review articles. He is a current Fellow at Bain & Company and has previously been named one of the top 25 consultants in the world by Consulting Magazine. His work has been covered by publications like The Wall Street Journal, New York Times, Fortune, Business Week, The Economist, and more.
Fred’s groundbreaking concepts of “customer loyalty” and “Earned Growth Rate” have allowed him to restructure outdated business models. His teachings promote customer retention, repetition, and referrals spanning different industries. He continues to research, write, and speak about these topics across the country.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
13 Dec 2022
The Bubble Chart: A Practical Tool For Balancing The Needs of Your Company and the Needs of Employees | Shalini Verma and Dart Lindsley
01:10:44
Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities.
At Work for Humans, we believe work can be designed differently.
When managers are given the tools they need to design work their teams love, work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
The Bubble Chart is one of those tools.
The Bubble Chart is a practical tool managers can use to curate work their teams love, while also ensuring the work being done is highly aligned with the mission of the company.
In this episode, Dart and Shalinigo deep on the Bubble Chart. They discuss how leaders can use the bubble chart to analyze what projects their teams are working on and how much value each project is adding to the company.
They also discuss how using the Bubble Chart can help individuals lead up and down the chain of command, align priorities between teams and departments, promote team member growth, and much more.
Topics Include: - The problem with viewing employees as an input to production - The management philosophy behind the Bubble Chart - How Shalini used the Bubble Chart to improve outcomes for her teams at Google - Finding and fixing pain points in your organization - How the Bubble Chart improves the self-awareness of employees and managers - Determining how to allocate the limited resources of any team - How the Bubble Chart can help managers win the trust of their team - And other topics…
Shalini Verma is the Director of Technical Program Management at Google, helping to improve all of Google’s products through global developer tools and frameworks. Named to Crain Magazine’s Tech 50 – Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
22 Nov 2022
Future-Proof Your Skillset: How to Navigate the Changing Landscape of Work | Jim Carrick-Birtwell
01:03:31
Imagine that you have two applicants for the same job. One is an Ivy-league graduate who is book-smart and has average soft skills. The second went to a college you’ve never heard of but can read a room, present with confidence, and solve interpersonal team issues. Your choice likely depends on the role, but Jim Carrick-Birtwell believes the second applicant has something every business should want.
Jim is the CEO of Future Talent Learning, a brand that produces virtual learning programs for employers around the world. His work focuses on exploring the skills, mindsets, and behaviors businesses need to navigate the changing world of work. He aims to incorporate both humanness and the humanities to improve business outcomes.
In this episode, Dart and Jim discuss the need for diversity and transferable soft skills in business, especially for students and young adults entering the workforce. They dive into how teams can improve skills like communication and empathy, as well as how managers can measure marginal gains in each area. Jim also talks about the effects of B Corp organizations, the importance of disagreements in the workplace, and how to optimize a business for multiple outcomes.
Topics Include: - The key to effective speeches and presentations - Why education isn’t preparing young adults for employment - How managers can teach soft skills - The metric to measure human skill development - Why businesses need spaces for thinking and emotional processing - The facets of a B Corp - Improving your work by being with non-like minded people - Creating responsible leadership, businesses, and workplaces - And much more…
Jim Carrick-Birtwell has been an advocate of the humanities since he studied English Literature at Oxford University. Over the years, he began to see a divide between what students learn in school and what employment requires of them to succeed.
To support education-to-employment initiatives, Jim became the CEO of Plotr CIC from 2012 to 2016, a platform for students and young adults backed by the Cabinet Office. He also forms part of the Barclays LifeSkills Advisory Council and The Foundation for Education Development Advisory Council.
In 2004, Jim co-founded and became the CEO of Changeboard, now known as Future Talent Learning. This purpose-driven organization offers transformational learning experiences by increasing emotional intelligence, teaching soft skills, and creating more inclusive workplaces for over 50 employers around the world.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
29 Nov 2022
The Number One Skill Organizations Will Need to Survive in the New Economy | Steve Cadigan
01:01:12
Steve Cadigan’s boss at Electronic Arts was not happy when he resigned after one year to pursue what he saw as the opportunity of a lifetime – the chance to lead HR for a budding startup called LinkedIn. Unbeknownst to him, Steve was at the forefront of a new era of work – the era of high turnover and low tenure where employees are constantly hunting for new opportunities. According to Steve, how skillfully companies respond to this new norm will determine their survival in the new economy.
Steve has spent more than 30 years in HR. He was named LinkedIn’s first Chief HR Officer and helped scale the company from 400 to 4,000 employees in less than four years. He later founded Cadigan Talent Ventures LLC, where he helps companies like Google and Twitter integrate learning into their work design to increase employee engagement and company growth.
In this episode, Dart and Steve Discuss: - The current speed of innovation, and its threat to traditional companies - Hiring for adaptability instead of experience - The modern roots of workplace dissatisfaction - How Tesla, Amazon, and Microsoft leverage short tenure to their advantage - Ways to adapt in a culture of high turnover - The future value of specialization and generalization - Creating systems to grow talent internally - The value of traditional education in the new economy - Seven models for developing talent - And other topics…
Steve Cadigan has been a cutting-edge expert in global human resources and talent strategy for 30 years, working with clients like Google, Twitter, BBC, Cisco, and GoPro. He is a keynote speaker, advisor, author, and the founder of Cadigan Talent Ventures LLC, where he works with fast-growing organizations to increase their sustainability, improve company culture, and adapt to the ever-changing future of work and talent acquisition.
Before launching his firm, Steve became LinkedIn’s first Chief HR Officer, scaling the company from 400 to 4,000 employees in less than four years. His work has since led him to build talent solutions across six industries in 3 countries, from Silicon Valley to across the globe. Steve is a highly-coveted expert for news stations and publications as a regular contributor to Forbes and guest on CNBC and Bloomberg West. He has also spoken at conferences at the Harvard Business Review Summit, Stanford University, Google, The Ivey School of Business in Shanghai, and the University of Sydney, among others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
20 Dec 2022
How Thinking of Employees as Customers Increased Sales by 427% and Created a Culture of Belonging | Mark LeBusque
01:02:41
After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his management philosophy. An insight to start thinking of his employees like customers helped Mark breakout of the "employees as inputs to production" model that previously informed his thinking. With this shift in management style, Mark was able to lead his team to unprecedented levels of growth and a newfound sense of belonging.
Mark is internationally known as the Human Manager. He is a Harvard-trained speaker, facilitator, mentor, coach, and author focused on making businesses more human-centric. After a 25-year career in sales, operations, and general management, Mark has established a human-manager model of business that focuses on people to improve employee and business outcomes.
In this episode Dart and Mark discuss: - How the suicide of Mark’s father changed his view on relationships - Why technical proficiency is a poor measurement of management ability - The shortcomings of viewing employees as inputs to production - How thinking of employees as customers increased team sales by 427% - The importance of belonging, and how to foster it in the workplace - How traditional org charts misguide our thinking on management - What leaders can do to create a culture of trust and appreciation - And other topics…
Mark LeBusque is a Harvard-trained speaker, facilitator, mentor, coach, and author. His two books, Being Human and The Little Book of Human, discuss how to elevate leaders and energize employees through human-based interactions and management. During his 25-year career in sales, operations, and general management, Mark challenged the traditional management system and sought to replace it with his human-manager model of conducting business. He is now known across the world as the Human Manager. As an accredited practitioner in adaptive leadership, Mark works with team leaders globally to increase and improve employee engagement, team performance, and business results.
As for his human side, Mark lives in Melbourne with his wife of 31 years. Together they have three children and three sausage dogs.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
06 Dec 2022
Seeing Like a State: How Tops-Down Management Styles Create Disaster in Complex Systems | William Hurst
01:17:09
William Hurst is all too familiar with the disasters that have resulted from tops-down governance. William has documented firsthand the chaos that ensues when decision-makers remain isolated from the realities of life on the ground in his decades of fieldwork in China and Indonesia. In this episode, Dart and William explore how companies experience similar problems when they try and optimize complex systems for narrow outcomes.
William is the Chong Hua Professor of Chinese Development at Cambridge where his research focuses on Chinese and Indonesian politics. He is the author of Ruling Before the Law: the Politics of Legal Regimes in China and Indonesia and The Chinese Worker After Socialism.
In this episode, Dart and William discuss: - Seeing Like a State, and other works from James C. Scott - How behavioral economics has reshaped our thinking of “the rational actor” - The failure of governments to optimize complex systems for specific outcomes - High modern authoritarianism, and how it shows up in our companies - The inseparable relationship between states, coercion, and violence - The limitations of tops-down management styles to govern at scale - How good intentions led to the starvation of 35 million people in China - The unstable future of China’s economy - The qualities that make work meaningful - And other topics…
William Hurst is the Chong Hua Professor of Chinese Development at Cambridge where he works on labor politics, contentious politics, political economy, and the politics of law and legal institutions, principally in China and Indonesia. Prior to Cambridge, William spent 8 years at Northwestern University where he served as the Professor of Political Science. Before Northwestern, William was a postdoctoral fellow at Oxford and an assistant professor at the Universities of Texas and Toronto.
William is the author of several books including Ruling Before the Law: the Politics of Legal Regimes in China and Indonesia, and The Chinese Worker After Socialism. He is currently completing a book manuscript on the comparative politics of law and legal institutions in China and Indonesia since 1949.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
03 Jan 2023
Storytelling for Leaders: How Stories Make Work Meaningful | Alice Fairfax
01:16:01
Alice Fairfax was overjoyed when she landed the acting job at Disney World. There was just one problem. She needed to keep the attention of crowds and had no idea how to do it. Determined to learn the trade, she built up over 10,000 hours of performance experience. Along the way, Alice discovered the secret to engaging an audience, and it works across all domains – storytelling. Alice now helps brands tell their stories in a way that connects with employees and customers alike.
Alice has been a Walt Disney World performer for over 20 years. She is a ghostwriter, scriptwriter, keynote speaker, workshop facilitator, and author of two books on creativity and performance, The Creative Life and Tell Your Story.
In this episode, Dart and Alice discuss: - How stories make work meaningful - The relationship between core values and stories - Employee onboarding - How to connect employee wants with company needs - What makes a good story - How to speak so people listen - How to win the trust of an audience - And other topics...
Alice Fairfax has performed improvisation, storytelling, and comedy at Walt Disney World for over 20 years. Using her vast experience, Alice helps executives, speakers, writers, and companies communicate their vision through her series of storytelling trainings and workshops. She is also a ghostwriter, scriptwriter, keynote speaker, and author of two books on creativity and performance, The Creative Life and Tell Your Story. Alice holds a certificate in Creativity & Innovation from the Walt Disney Company and Harvard Business School Publishing and a BA from Rollins College.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
27 Dec 2022
Motivational Work Design: How to Design Workplaces Employees Never Want to Leave | Thomas Bertels
01:05:12
Thomas Bertels spent the last two decades as a Business Architect helping struggling businesses solve structural problems: employee disengagement, inefficient teams, and low productivity. Whether working with a small company or a big player like PepsiCo, Thomas realized these issues stemmed from the same source – poor work design.
This insight led Thomas to develop what he now calls motivational work design – a systems approach to designing work that is employee-centric, improves productivity, and improves customer experiences.
Thomas Bertels is the founder of the consulting firm Purpose Works. He has worked across industries from big pharma, insurance, and top Fortune 50 companies like Johnson & Johnson and PepsiCo, and others.
In this episode, Dart and Thomas discuss: - How work came to be so poorly designed - How to design work that balances employee needs and company needs - The role of HR in work design - The role of Senior Executives in work design - Tops-down versus Bottom-Up approaches to work design - The role of managers in well-designed workplaces - The balance between employee oversight and autonomy - And other topics...
Thomas Bertels has been redesigning business strategies, processes, and operating models across industries for over 25 years. During his career, Thomas has revamped HR processes for a top ten pharma company, reduced operating costs by over $30 million for a leading insurance organization, and improved efficiency within big names like Johnson & Johnson, Mitsubishi Chemical, and PepsiCo.
Thomas began his consulting work in Germany, where he was a founding partner of OXYGY Consulting/Valeocon Management Consulting. He later led the firm’s work in the U.S., where he received his MBA from New York University. Thomas is the founder and current president of the Purpose Works consulting firm, where he continues to work on operating model transformation across all sectors.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
10 Jan 2023
Thriving on Overload: How to Stay Focused in a World of Exponential Information | Ross Dawson
01:06:32
Ross Dawson’s mission in life is to advance human evolution – but he's facing a dilemma. How can humans evolve in the Information Age when so much misleading and distracting information surrounds us? By figuring out where to find value amid information overload, Ross became a globally-recognized futurist, creating better business strategies for companies like Microsoft, Coca-Cola, and Citibank.
Ross is a global keynote speaker, futurist, author, strategy advisor, and entrepreneur. As an advisor, he has worked in over 30 countries for big names like Microsoft, Visa, and Walmart, among others. He is a best-selling author who predicted the social networking revolution in his book, Living Networks. His latest release, Thriving on Overload, is available now.
In this episode, Dart and Ross discuss: - How to find value within our information overload - The 5 capabilities you need for success in the information era - The 6 ways humans pay attention - Ross' time living in a Japanese Zen dojo - The importance of aligning individual mental models within a team - Information hazards we can avoid - The future of humans and technology in work - And other topics…
Ross Dawson is a globally-recognized futurist, keynote speaker, author, strategy advisor, and entrepreneur. Named by Digital Media as one of the most influential people in the world in the future of work, Ross has appeared on CNN, ABC TV, and the Today Show, as well as been featured in The New York Times, The Guardian, and BBC, among others.
As an advisor, he has worked in over 30 countries for companies like Microsoft, Coca-Cola, Visa, Citibank, and Walmart. Ross is also the best-selling author who predicted the social networking revolution through his previous book, Living Networks. His latest release, Thriving on Overload, is available now.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
17 Jan 2023
Jobs for Humanity: The Untold Story of Refugees, Returning Citizens, and Other Underrepresented Talent in the Job Market | Roy Baladi and Eugène van den Hemel
01:03:34
In 2020, Roy Baladi was moments away from the Port of Beirut when it exploded, nearly costing him his life. Meanwhile, 2,500 miles away in the Netherlands, Eugène Van den Hemel met with struggling refugees to help connect them to a brighter future. An unexpected twist of events would eventually bring these two men together to help hundreds of underrepresented people find work, aspiration, and hope.
Roy Baladi is the founder of Jobs for Humanity, a global movement that has created 10,000+ jobs for historically underrepresented talent, including the blind, the neurodivergent, single moms, ethnic minorities, refugees, returning citizens, and those over 58 years old.
Eugène Van den Hemel is a professional recruiter who left his corporate job to help underrepresented communities through his consulting company, Heavenly Thoughts. Since 2015, he has helped over 800 individuals reignite their aspirations and find fulfilling work. In this episode, Dart, Roy, & Eugène discuss: - The near-death experience that changed Roy’s perspective - The mission of Jobs for Humanity - A pool of talented employees that companies overlook - Stigmas and biases built into many hiring processes - How to break biases - Neurodivergent employees, and how they help your company win - How one man’s network helped 800+ people find work - And other topics…
Roy Baladi is the founder of Jobs for Humanity, a global movement to create jobs for historically underrepresented talent. He has helped over 10,000 people from these communities find work, including the blind and low vision, the neurodivergent, single moms, ethnic minorities, refugees, returning citizens, and those over 58 years old.
Eugène van den Hemel is a professional recruiter who left his corporate job to help underrepresented communities connect with employers. He formed his own consulting company, Heavenly Thoughts, to assist refugees and other groups through relationship-based recruiting. Since 2015, Eugène has helped over 800 individuals reignite their aspirations and find fulfilling work.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
24 Jan 2023
The Unorthodox Manager: How to Eliminate Turnover and Run Successful Teams | Dan Clein
01:14:07
Dan Clein has fought corruption in communist Romania and dismantled mines in the Israel Defense Forces, but his latest mission is a covert one – to assist weak and defeated teams, creating his own army of capable and courageous managers. His newest book, The Unorthodox Manager, uses his unconventional experience to break the mold of what managers should be and teach us what management is really about – thinking outside of the box, defending your team, and showing grit.
Dan Clein is an author, the owner of CoMeT-IC Consulting, and the current Chief Strategy Officer of LeadIC Design Canada Inc. As a Canadian, Israeli, and Romanian citizen who speaks four languages, Dan has trained people across backgrounds and within the tech industry for the last 35 years.
In this episode, Dart and Dan discuss: - Dan’s latest book, The Unorthodox Manager - The difference between a manager and a leader - A manager’s duty to defend their team - How to negotiate - The importance of acting preemptively in business - Creating a fulfilled and effective team - Knowing who is management material - Dan’s experience in communist Romania and the Israeli army - And more…
Dan Clein is an author, the owner of CoMeT-IC Consulting, and the current Chief Strategy Officer of LeadIC Design Canada Inc. He has spent 35 years in the tech industry, training others in everything from hardware implementation to management courses. As a Canadian, Israeli, and Romanian citizen who speaks four languages, Dan has worked with people across backgrounds, countries, and professions. His latest book, The Unorthodox Manager, arms readers with out-of-the-box strategies for successfully managing modern teams.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
31 Jan 2023
The Core Value Equation: How to Design an Unbeatable Company Culture | Darius Mirshahzadeh
01:01:42
In just three years, Darius Mirshahzadeh went from being a one-man show to having the 40th fastest-growing private company in the U.S. He was a 28-year-old CEO who brought his dream to life... until it hit him.
He hated his company, and it was his fault.
Darius realized that his organization didn’t reflect his core values, making limitless scale impossible. His journey to create a company grounded in core values resulted in Glassdoor ranking him the number nine CEO in America for small and medium-sized businesses. Now, having exited his company, Darius helps other companies scale to 8 and 9-figures using the principles he discovered.
Darius Mirshahzadeh is an author, entrepreneur, and expert in scaling businesses. Within three years of founding Twin Capital Mortgage, he grew it from one employee to 150 employees with a 2500%+ revenue growth. His new book, The Core Value Equation, discusses how to use core values to create limitless scale and build an unbeatable organization.
In this episode, Dart and Darius discuss: - Darius’ new book, The Core Value Equation - Designing company values - Whether or not employees must share company values - Core values as the language of accountability within an organization - Measuring employee efficacy and engagement - When polarization in business is a good thing - Finding your calling - And other topics…
Darius Mirshahzadeh is an author, entrepreneur, and expert in scaling businesses to eight and nine figures. Within three years of founding his first company, Twin Capital Mortgage, he grew it to have 2500%+ revenue growth and reach #40 on the Inc. 5000 rankings. By focusing on core values and honesty within a company, Darius was ranked #9 by Glassdoor’s Ranked CEOs in America for small to medium businesses. His new book, The Core Value Equation, discusses how to use core values to create a limitless scale and build an optimal organization.
Darius participated in the Birthing of Giants at MIT and the Gathering of Titans at MIT, was a TEDx curator, and graduated from the world-renowned Stagen Integral Leadership Program. His six core values are happiness, love, passion, curiosity, creativity, and balance.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
07 Feb 2023
Designing Your Legacy: How to Get Unstuck and Live Your Legacy Forward at Work | Jeff Saperstein
00:53:13
Jeff Saperstein watched his father spend his life in a job that used only a tiny portion of his true capabilities. By day, Jeff's father worked as a postman, but in his spare time, he read deeply and broadly in the classics, and he was a national chess champion and master. That would've been fine if Jeff's father had been okay with it, but he really wasn't.
Jeff resolved to live a different life. He moved from New York to California where he felt the ethos was much more sky's the limit and future-oriented. He reached for and attained senior marketing roles in top companies, wrote nine books, and now helps others live their full potential through his work as a university instructor and career coach.
In this episode, Dart and Jeff discuss: - Creating a legacy through your work - Managers as mentors - Finding purpose at work - Three aspects of connecting meaningfully with others - Creating an inner circle of people who share your values - Company culture - What to do when you feel stuck in your job - And other topics…
Jeff Saperstein is an author, university lecturer, and certified career coach. After climbing the corporate ladder in advertising, nonprofit marketing, and fundraising, Jeff decided to follow his calling and founded his own company. Now, Jeff helps accomplished professionals experience value-based growth through meaningful career transitions.
Jeff has written nine books and five case studies on business, including one bestseller. He is a lecturer at San Francisco State University, where his legacy includes promoting the growth of his students from diverse socioeconomic and ethnic backgrounds.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
14 Feb 2023
Immersive Experience Design: How to Use Story to Design Work Experiences | Stacy Barton
01:03:43
From street theater performances to multimillion-dollar immersive experiences, Stacy Barton knows how to engage an audience. Through her work as a master storyteller, Stacy has learned how to use storytelling principles to design specific experiences for target audiences. Today, we discuss how to apply these principles to work design.
Stacy has been creating multimillion-dollar immersive experiences for over 37 years as a designer, award-winning writer, and story lead. She uses her creativity to work with high-network individuals and companies like Disney, Ringling Bros, DreamVision, and SeaWorld, among others.
In this episode, Dart and Stacy discuss: - Creating an immersive experience to engage customers - How to show your customers/employees you care about them - Discovering the story behind a brand - Finding employees that complement your company - The importance of appreciation at work - Applying storytelling to real-world business problems - Being creative within the constraints of work - And more…
Stacy Barton has been creating immersive experiences as a designer, writer, and story lead for over 37 years. Utilizing immense creativity and problem-solving skills, she helps build multimillion-dollar pop-up experiences, escape rooms, shows, and theme park areas for high-network individuals and companies, including Disney, Ringling Bros, DreamVision, and SeaWorld.
As a writer, Stacy brings stories to life through her scripts, narrative development, and novels. She is the award-winning author of three books, five children’s picture books, and over 30 magazine publications. She presented as a panelist for the National Association of Writers and Writing Program and is a speaker for events such as the F. Scott Fitzgerald Literary Conference and the Disney Institute.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
21 Feb 2023
The 5 Languages of Appreciation: How Employee Appreciation Increases Retention and Workplace Satisfaction | Paul White
00:51:57
If you’ve heard of the five love languages, you know that different people express and receive love differently. For years, we’ve implemented this knowledge within our personal relationships, but Paul White has found a way to apply them to work through his book, The 5 Languages of Appreciation in the Workplace.
Paul is a psychologist, researcher, keynote speaker, leadership trainer, and best-selling author who “makes work relationships work.” For over 25 years, he has collaborated with companies like the Mayo Clinic, HP, NASA, Microsoft, and the Salvation Army to create positive workplace environments, boost engagement, and increase productivity. His book, The 5 Languages of Appreciation in the Workplace, teaches how appreciation can improve working conditions while increasing company productivity and profitability.
In this episode, Dart and Paul discuss: - Paul’s book, The 5 Languages of Appreciation in the Workplace - How to show appreciation in the workplace - Employee recognition vs. employee appreciation - The observable benefits of appreciating your team - HR’s most misunderstood love language - The failure of recognition programs - Workplace design for ADHD employees - Four major misconceptions leaders have about appreciation at work - And other topics...
Paul White is a psychologist, researcher, keynote speaker, leadership trainer, and best-selling author who “makes work relationships work.” For over 25 years, he has worked with companies like Microsoft, NASA, the Mayo Clinic, HP, and the Salvation Army to create positive workplace environments, boost engagement, and increase productivity.
Paul has given lectures about his work in North and South America, Europe, and Asia. As an author, he has sold over 600,000 books, including The 5 Languages of Appreciation in the Workplace, which he wrote alongside Gary Chapman. Paul has also been featured in the New York Times, Fortune, BBC news, CNN, and Forbes, among others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
28 Feb 2023
Alive at Work: The Neuroscience of Helping Your People Love What They Do | Daniel M. Cable
01:08:32
Dan Cable found himself in a situation that millions of people experience every day. He was doing his job, meeting company standards, and getting compensated for it, but he felt something was missing. He wasn’t growing, he wasn’t learning, and his work did not make him feel whole and alive.
As a researcher and professor of organizational behavior, Dan knew he needed to make a change. By exploring the neuroscience behind thriving at work, Dan has since used his experience to help companies like Coca-Cola and Twitter design better work experiences for their employees.
Dan Cable is a researcher, author, and Professor of Organizational Behavior at the London Business School. He uses his expertise to assist clients like Coca-Cola, Twitter, McDonald’s, and Prudential. Dan has published three books and more than 50 articles in top scientific journals. He has been featured in publications such as The New York Times and The Wall Street Journal, among others.
In this episode, Dart and Dan discuss: - Dan’s book, Alive at Work - The biology behind enthusiastic employees - How Dan helped reduce a company’s turnover by 30% - Why experimentation and play at work are essential - Creating conditions for experimentation at work without risking company goals - What stifles employee energy - Playing to the strengths of your team - The type of leadership that creates thriving employees - How managers can create personalized work - And more…
Dan Cable is a researcher, author, and Professor of Organizational Behavior at London Business School. He uses his expertise to assist clients like Coca-Cola, Twitter, McDonald’s, and Prudential, among others. He has won the London Business School’s Excellence in Teaching Award and was selected for the 2018 Thinkers50 Radar List.
Dan holds a BA from Penn State University and an MS Ph.D. from Cornell. He has published three books – Change to Strange, Alive at Work, and Exceptional – as well as more than 50 articles in top scientific journals. His work has been featured in The Economist, The New York Times, The Wall Street Journal, and CNBC.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
14 Mar 2023
Searching for Meaning: Purpose and Meaning in the Workplace and Life | Michael Steger
01:05:24
How do we measure meaning? Everyone talks about meaningful work, but what does that mean, and how do we know if we have it? Michael Steger has spent a lifetime pondering these questions. Today, he joins us on Work For Humans.
Michael is a professor, researcher, writer, and keynote speaker specializing in meaning, purpose, psychological strengths, and positive psychology. He is the founder and director of the Center for Meaning and Purpose, developer of the Meaning in Life Questionnaire, and author of over 100 peer-reviewed articles and three books, including Purpose and Meaning in the Workplace.
In this episode, Dart and Michael discuss: - Positive psychology - Defining and measuring meaning - Correlations between meaningful work, company profits, and employee happiness - Michael’s book, Purpose and Meaning in the Workplace - Correlations between meaning work and salaries - How companies can create meaningful work environments - The dangers of companies superficially adopting meaning-based initiatives - And other topics…
Michael Steger is a recognized authority, researcher, and professor on meaning in life, purpose, psychological strengths, and positive psychology. He is a professor at Colorado State University, an Extraordinary Professor for North-West University in South Africa, an associate editor for the Journal of Personality, a developer of the Meaning in Life Questionnaire, and the founder and director of the Center for Meaning and Purpose.
Michael’s research centers on developing a sense of purpose and meaning in our work and lives. He has published over 100 peer-reviewed articles and written three books, including Purpose and Meaning in the Workplace. Michael is also a keynote speaker and workshop facilitator for organizations and events worldwide.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
28 Mar 2023
Mass Customization: The Progression of Economic Value and the Mass-Customization of Work Experiences | Joe Pine
00:41:10
Joe Pine was the first to identify many of the trends that have animated business for the last two decades, including the trend away from simple mass production to mass customization, and the emergence of the experience economy. Today, Joe joins us to discuss how those trends are influencing the future of work, and how companies might mass-customize experiences for employees.
Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and startups. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years.
In this episode, Dart and Joe discuss: - The progression of economic value - The Experience Economy - The current transformation economy - How to customize a customer’s experience and promote transformation - Brand authenticity - Focusing on value vs. price - The management style we need to create value - How to revitalize a business - The importance of company exploration and innovation - And more…
Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. Joe is a co-founder of Strategic Horizons LLP and a lecturer at Columbia University. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years.
Joe serves as a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy. He previously served as a Visiting Scholar with the MIT Design Lab, a professor at Duke University, and a manager with IBM. Joe has been featured in The Wall Street Journal and Harvard Business Review. His other published works include Infinite Possibility, Authenticity, and Mass Customization.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
07 Mar 2023
The Anatomy of Genres: How Story Forms Explain the Way the World Works | John Truby
01:06:32
From an early age, John Truby knew that stories are not just something that happens on a page. Story is all around us. It structures how we interpret events, and even how we decide how to live. For John, story forms explain the way the world works.
John is a screenwriter and the founder and director of Truby’s Writers Studio in Los Angeles, where he teaches novelists, screenwriters, and TV writers the deep secrets of what makes a great story.
His students have generated more than fifteen billion dollars at the box office, and studios like Sony Pictures, Disney, Fox, HBO, and AMC routinely consult John on how to improve the stories they tell.
In this episode, Dart and Jon discuss: - The 14 story genres that categorize everyday life - Which genre produces fulfilling work - Reflecting on your work by creating a memoir - Business analysis as a detective story - The horror narrative of layoffs - Sales as an action genre - What the romance genre has to do with work - And other topics...
Jon Truby is a screenwriter, director, screenwriting teacher, author, and Hollywood consultant for studios such as Disney, Sony Pictures, Fox, HBO, and AMC. He is the founder and director of Truby’s Writers Studio and has worked on over 1,000 film scripts over the last 30 years.
Jon created his 22-step outline for storytelling in his first book, The Anatomy of Story, teaching his techniques through global masterclasses to over 50,000 students worldwide since the start of his career. His latest book, The Anatomy of Genres, was released in 2022.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
21 Mar 2023
Humanity-Centric Work Design: Balancing Humanity and Business Performance | Bree Groff
01:03:41
Bree Groff is fighting for a future in which humanity and business performance are valued equally. As social problems like inequality, resource management, and climate action come to a head, leaders are being called to take the courageous action of designing work that serves stakeholders and humanity alike. In this episode, Dart and Bree discuss the challenges leaders are facing, the shifting norms of work, and how we can better design work for humans.
Bree Groff is a partner at SYPartners, a transformation company that helps great leaders build great companies. Her work focuses on transformation, innovation, organizational design, and culture, and she has worked with companies like Calvin Klein, Target, Microsoft, and Google.
In this episode, Dart and Bree discuss: - The internal work required of today’s leaders - Defining a humanity-centric organization - The root causes of bad work - Shopify’s elimination of most company meetings - Authenticity at work - Bree’s takeaways from consulting with startups - Liminal leadership - How expectations for company leaders are becoming more and more complex - And other topics…
Bree Groff is a partner at SYPartners, where she focuses on transformation, innovation, organizational design, and culture while advising leaders at companies including Calvin Klein, Target, Google, Microsoft, and Diligent. Before working at SYPartners, Bree was the CEO of the global consultancy NOBL Collective.
During her career, Bree has advised Fortune 500 companies as a service designer, explored decision-making as a psychology researcher, and spoken as a global keynote speaker both in-person and virtually. She holds a B.A. from the University of Pennsylvania and an M.S. in Organizational Learning and Change from Northwestern University, where she is also a visiting lecturer.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
04 Apr 2023
Marshall Goldsmith: What I’ve Learned From 40 Years of Coaching the World’s Most Successful Business Executives
00:48:48
Marshall Goldsmith has coached over 150 millionaires, successful entrepreneurs, and C-suite executives including the CEO of Pfizer, the former President of the World Bank, and the CEO of Ford Motor Company.
With over four decades of experience overcoming limiting beliefs and behaviors, Marshall’s life work helps successful individuals find greater purpose and triumph.
Marshall is widely considered the #1 Executive Coach in the World, has won the Thinkers 50 Award for #1 Leadership Thinker twice, and has written two of the Top 100 Leadership and Success Books ever written as per Amazon.com.
In this episode, Dart and Marshall discuss: - What Got You Here Won’t Get You There and The Earned Life - How success can cloud perception - The structure of regret and how to avoid it - Why happiness and achievement are independent of each other - The mindset you need for a successful, earned life - The benefit of fewer choices - Aligning work with your purpose - The best coaching advice Marshall could give - And more…
Marshall Goldsmith is an executive educator and coach with over four decades of experience helping top CEOs and executives achieve greater success. Having worked with the CEO of Pfizer, the CEO of St. Jude’s Children’s Hospital, and the former President of the World Bank, he has been ranked the #1 Executive Coach in the World for the past eight years. Marshall is the only person to win the Thinkers 50 Award for #1 Leadership Thinker in the world twice.
Marshall has authored or edited 36 books, including three New York Times bestsellers. Two of his books, What Got You Here Won’t Get You There and Triggers, have been recognized by Amazon.com as two of the top 100 Leadership & Success Books ever written. Marshall holds a Ph.D. from UCLA and currently teaches at the Tuck School of Business at Dartmouth.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
30 Mar 2023
Bureaucracy Is Killing Our Organizations | Gary Hamel Revisited
01:14:44
Bureaucracy used to make sense. A lot of sense. Information was recorded on paper, it was difficult and expensive to move, and the best way for an organization to make decisions was for managers to consolidate information and send it up a chain of command.
Times have changed, but for the most part, organizations haven’t. The average Fortune 500 company still has eight layers of management passing information from the workforce to the C-Suite.
And it’s absolutely killing our organizations…
Gary Hamel has been described as “the world’s leading expert on business strategy” by Fortune Magazine and is the Harvard Business Review’s most reprinted author of all time.
He believes that nearly every organization is suffering from systemic disabilities stemming from bureaucratic management styles. According to Gary, the solution is nothing short of a revolution in business management principles.
In this episode, Dart and Gary discuss revolutionary management frameworks that business leaders can use to escape the tyranny of bureaucracy and create a thriving workforce.
They discuss why Gary believes that revolutionary management principles will undoubtedly determine the industry leaders of the future, how companies can evolve their management styles in a way that dramatically expands the capabilities of employees, the future of work for employees and employers, and much more.
Topics Include: - The history of bureaucracy as a management model - The shocking statistics of disengaged employees - Top-down versus bottom-up management styles - Humanocracy: Creating Organizations as Amazing as the People Inside Them - Innovations in leadership and management strategies - Roles and responsibilities of future managers - New management principles for the 21st century - How to empower employees - Strategies for reducing risk while pushing innovation - And other topics…
Gary Hamel has been described by Fortune Magazine as “the world’s leading expert on business strategy,” and the Financial Times calls him a “management innovator without peer.” Hamel has been ranked by The Wall Street Journal as the world’s most influential business thinker and is a fellow of the Strategic Management Society and of the World Economic Forum.
Gary Hamel has been on the faculty of the London Business School for more than 30 years and is the director of the Management Lab. Hamel has written 20 articles for the Harvard Business Review and is the most reprinted author in the Review’s history. His most recent bestsellers are Humanocracy and The Future of Management.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
31 Mar 2023
Creating Organizational Change with Trauma-Informed Management | Shalini Verma Revisited
00:58:39
Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish.
According to Shalini Verma, a high-energy leader at Google who practices trauma-informed management, it's not about the process or the tools. That’s the easy stuff. In her opinion, the ability to drive individual and organizational change starts with a single thread: self-awareness.
In this episode, Dart and Shalini discuss the fundamentals of trauma research and how it lends itself to management. They discuss practical ways to implement trauma-informed management, how to deal with automatic responses that stem from trauma, why empathy is the key to inclusive product design, trauma as a path of evolutionary development, and much more.
Topics Include: - Defining trauma - How trauma shows up in the workplace - Trauma-informed management - Practical applications of trauma-informed management - How to become more self-aware - How to heal from trauma - The connection between awareness of the body and anxiety - How to make better decisions - Inclusive product design - And other topics...
Shalini Verma is the Global Lead of Technical Program Management at Google, helping to improve all of Google's products through global developer tools and frameworks. Named to Crain Magazine's Tech 50 - Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.
Whether leading non-profit or for-profit organizations, her passion is to inspire leaders to transform themselves and the world. She has spent the last ten years discovering and developing tools through cross-pollination, collaboration, and experimentation across industries, age groups, and methodologies.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
18 Apr 2023
Beyond HR: Human Development in the Era of Shareholder Capitalism | Bob Aubrey
01:18:25
Dr. Bob Aubrey is a pioneer of human development in Asia, striving to increase opportunities at work and improve the employee experience across borders. With experience spanning 25 countries and six continents, Bob founded and chairs the Advisory Board of the ASEAN Human Development Organisation (ADHO). His work promotes human development in the workplace across the 10 ASEAN countries as well as the world.
Bob is an award-winning human development consultant, author, and educator who has worked with major multinationals across the globe. He is the Managing Director of Bob Aubrey Associates, the author of 14 books on human development, and a global expert in human resources and corporate leadership.
In this episode, Dart and Bob discuss: - Global human development (HD) and how it creates a better work environment - How HR and HD work together - HD curriculum and career paths - The importance of ethics in companies and investments - Environmental Social Governance and how it improves profitability - HD within the Association of Southeast Asian Nations (ASEAN) - HR practices in Western vs. non-Western nations - How to create an organization that prioritizes employee well-being - If and how HD can coexist with capitalism - And more…
Dr. Bob Aubrey is an award-winning human development consultant, author, social entrepreneur, speaker, educator, and leadership consultant. His work as an author and consultant spans 25 countries and six continents. He is a pioneer in the field of human development in Asia as the Founder and Chair of the Advisory Board of the ASEAN Human Development Organisation (ADHO). He is also the Managing Director of Bob Aubrey Associates.
Bob has authored 14 books on human development and leadership, including the first book ever written on human development careers. He is currently writing a book on ethics within ASEAN and developing the curriculum for the first human development master’s program in the region.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
11 Apr 2023
Willful Blindness: Confronting The Challenge of Business Ethics | Margaret Heffernan
00:44:50
Businesses have long fragmented work and home life, searching for employees that fit the mold instead of molding work around their employees. As a global expert on business leadership, management, and innovation, Margaret Heffernan helps others to integrate work with life, prioritize good people instead of obedient employees, and measure business value in more than just numbers.
Margaret Heffernan is an entrepreneur, award-winning author, keynote speaker to over 14 million people, and former CEO of five businesses across two continents. As an author, she has written two of the most important business books of the decade - Uncharted and Willful Blindness – as named by the Financial Times.
In this episode, Dart and Margaret discuss: - Integrating work with life to benefit businesses and employees - The problem of measuring progress and value in numbers - Focusing on good people instead of obedient employees - The morality (or lack thereof) of leadership - What data doesn’t capture and how this affects a business - Margaret’s strategies as the former CEO of five companies - Recognizing the value of different positions, employees, and types of work - And more…
Margaret Heffernan is an entrepreneur, keynote speaker, author of six award-winning books, and former CEO of five businesses in the U.S. and the U.K. As an expert on business leadership, management, and innovation, her TED talks have impacted over 14 million people. Her book Willful Blindness was named one of the most important business books of the decade by the Financial Times. Margaret's most recent bestseller, Uncharted, is also nominated for the Financial Times Best Business Book award.
Before serving as the CEO of iCast Corporation, ZineZone Corporation, and Information Corporation, Margaret worked for BBC for over a decade. She received her M.A. from Cambridge University and an Honorary Degree from the University of Bath, where she currently serves as a Professor of Practice for the MBA program.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
07 Apr 2023
Love Your Customers: How Customer Loyalty Trumps Profit Accounting as a Measurement of Longterm Business Health | Fred Reichheld Revisted
01:00:34
Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS).
More than two-thirds of Fortune 1000 companies have reportedly used the Net Promoter Score to measure customer experience including household names like Apple, Netflix, and Disney. According to Fred, however, the vast majority of companies are using it wrong.
Today, Fred shares what businesses can do differently to create a truly successful, fulfilling, and energized organization that prioritizes its customers and energizes its employees.
In this episode, Dart and Fred talk about viewing a company’s progress through the experience of its customers. They discuss why Fred believes organizations are built to love customers and enrich their lives, while leaders are meant to respect and recognize their employees. Fred also speaks about the importance of maximizing value in a business by creating value for its customers.
Topics Include: - Mistakes companies make when measuring progress - The ideas behind Fred’s new book, Winning on Purpose - How to use emotional relationships to propel your business - Why Fred hopes "earned growth" will replace NPS - What creates energized employees - How to track net revenue retention - The best way to increase a company’s value - And other topics…
Fred Reichheld is the creator of the Net Promoter Score and pioneer of the loyalty business model. His work guides two-thirds of Fortune 1000 companies that use the Net Promoter Score to outline their customer success.
Fred is a New York Times best-selling author. As a Harvard alum, he also shares his knowledge through eight Harvard Business Review articles. He is a current Fellow at Bain & Company and has previously been named one of the top 25 consultants in the world by Consulting Magazine. His work has been covered by publications like The Wall Street Journal, New York Times, Fortune, Business Week, The Economist, and more.
Fred’s groundbreaking concepts of “customer loyalty” and “Earned Growth Rate” have allowed him to restructure outdated business models. His teachings promote customer retention, repetition, and referrals spanning different industries. He continues to research, write, and speak about these topics across the country.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
09 May 2023
Why We Buy: The Science of Consumer Behavior Explained | Paco Underhill
01:00:28
From the layout of the supermarket to the colors and packaging of products, companies are constantly shaping and adapting to a mix of human nature and changing consumer trends. In this episode, we apply this perspective to the workplace and explore what we can do to design work that people want.
Paco Underhill is a researcher, speaker, and expert on consumer trends, working with clients like Microsoft, McDonald's, Adidas, and Estee Lauder. He is the founder and former CEO of Envirosell, Inc. His New York Times bestseller, Why We Buy, has been translated into 27 languages and deemed a guide to consumer behavior for over two decades.
In this episode, Dart and Paco discuss: - Paco’s books, How We Eat and Why We Buy - Observational research behind retail and consumer behavior - The 6 things you must consider when discussing work or retail - How to attract the right customers and employees - The shopping models of the future - Creating smoother workdays and happier employees - How to collect the right data to improve a workplace - And other topics…
Paco Underhill is the founder and former CEO of Envirosell, Inc., a market research and consulting company that helped invent the science of shopping. As a researcher, speaker, and expert on consumer trends, Paco has tailored retail environments to customers, working with clients like Microsoft, McDonald's, Adidas, and Estee Lauder.
Paco has lived in a multitude of cities and worked in 50 countries as a speaker, presenter, and consultant. He is a regular contributor to The Wall Street Journal and The New York Times. His New York Times bestseller, Why We Buy, has been translated into 27 languages and deemed a guide to consumer behavior for over two decades.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
25 Apr 2023
Escaping the Echo Chamber: Local Voices Share What Work is Really Like Around The World | Gregory Warner
01:00:25
As an international correspondent for NPR, Gregory Warner has lived and worked in some of the highest conflict areas in recent memory. He has climbed mountains with smugglers in Pakistan for This American Life, descended into illegal mineshafts in the Democratic Republic of Congo for Marketplace's "Working" series, and lugged his accordion across Afghanistan on the trail of the "Afghan Elvis" for Radiolab. On one occasion, while covering the terror attacks in Nairobi, he found himself in the middle of a coup. To save his own life, he had to hide in a large vase until the fighting subsided.
Greg was named a Poynter Fellow in Journalism at Yale and received a Peabody Award for his journalism work. His podcast, Rough Translation, was named one of the New York Times’s Top 10 podcasts of 2021. Last season, he ran a series of surprising stories about workplaces and work cultures around the world. Today, he joins us on Work For Humans to discuss those stories.
In this episode, Dart and Gregory discuss: - The power of storytelling through a local’s perspective - Cultural norms, societal pressures, and value clashes around the world - Chinese workers protesting work through slacking - How crisis, government, and our parents shape workplace culture - South Korea’s work trend of adopting English first names - How countries brand themselves, and how this trickles down to work - The exportation of Silicon Valley's work culture - Jobs like truck driving that can push one into solitude - The danger of hearing from a narrow set of international voices - And other topics...
Gregory Warner has been an international correspondent for NPR for over a decade. As the host and creator of the NPR podcast Rough Translation, he has lived around the world and in conflict zones like Afghanistan, Ukraine, and Rwanda. Gregory was named a Poynter Fellow in Journalism at Yale and has received various awards for his journalism work, including a Peabody Award. Rough Translation unpacks cultural norms, issues, and shifts close to home from a continent away. The podcast has received multiple awards from the Overseas Press Club and was named one of the New York Times’s Top 10 podcasts of 2021.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
02 May 2023
The Platform Business Model: Creating Ecosystems for Value Exchange | Alex Komoroske
00:53:48
Platform businesses like Uber, Etsy, and Airbnb bring together customers who have complementary needs to a place where they can exchange value with one another. But a thriving platform can't be forced into existence. It must be cultivated like a garden. From ensuring fairness and trust, balancing innovation with regulation, and curating rights to intellectual property, these businesses must orchestrate a living system.
Today we are joined by Alex Komoroski. Alex is an expert in platform businesses with over a decade of hands-on experience as a leader and product manager, designing some of the most influential platforms, and thinking deeply about the principles underlying their success. He is an avid writer on project management, web standards, the power dynamics and creation of platforms, and other topics.
In this episode, Dart and Alex discuss: - The structure and function of platforms in business - The power dynamics of providers - Embracing uncertainty at work instead of fearing it - Employees as free agents - Building a flourishing ecosystem around a platform - Loosening boundaries at work - The rules for creating effective communities - The importance of play at work for creativity and innovation - And other topics…
Alex Komoroske is an expert with over a decade of experience in project management and platforms, exploring the world of platform businesses and the keys to their success. As a former director and project manager for Google, Alex led the Google Chrome web platform product management team. He is the current Head of Corporate Strategy for Stripe.
Alex graduated from Harvard University, where his thesis focused on the emergent paradynamics of Wikipedia’s user community. He is an avid writer of various term papers, articles, blogs, and other publications on project management, web standards, and the power dynamics and creation of platforms.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
16 May 2023
Jobs to Be Done Theory: How To Build Customer Needs Into Every Part Of Your Business | Jim Kalbach
01:04:32
Jim Kalbach wrote the book on the jobs to be done research methodology (JTBD). Jim argues persuasively, that JTBD is way more than a tool for understanding what customers really want from a product. When used right, it can be the organizing principle that gets every part of a company pointing in the same direction, all towards satisfying customer needs.
In this episode, Dart and Jim discuss: - Applying the Jobs to Be Done theory and methodology to business - Understanding and identifying the unmet needs of a marketplace - Promoting innovation by focusing on problems, not solutions - Jobs to Be Done in HR to find the right work for employees - Social, emotional, and differential factors that affect product market fit - Developing product lines to meet different circumstances - The Jobs to Be Done tools that help teams align their focus - And more…
Jim Kalbach is an author, speaker, and instructor in innovation, design, and the future of work. After consulting for large companies such as eBay, Audi, Sony, and Citrix, Jim became Co-Founder and Principal at the JTBD (Jobs to Be Done) Toolkit, an online resource with learning, training, and content on human-centered business. He is also the current Chief Evangelist at Mural, the leading online whiteboard.
Jim lived in Germany for 15 years, where he founded the European Information Architecture conferences and the leading UX design event, IA Konferenz. In 2013, he moved back to the United States and wrote Mapping Experiences and The Jobs to Be Done Playbook, among other publications. He is also the former editor of Boxes and Arrows and a former advisory board member of the Information Architecture Institute.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
06 Jun 2023
Building a Customer Movement: A Pragmatic Guide to Customer Experience Management | Alain Thys
01:15:23
Alain Thys is an experience architect who has positively impacted half a billion customers and over 350,000 employees worldwide. Working with top brands such as Adidas, ING, Mercedes, and Deloitte, Alain and his team have created and implemented innovative work experiences that drive business profits – without sacrificing employee and customer experiences.
Alain is the former Managing Partner of Futurelab and founder of Alain Thys & Co. His company implements experiences that improve profitability by engaging teams around a common purpose, enriching customer lives through meaning, and differentiating brands from the competition.
In this episode, Dart and Alain discuss: - Turning company vision into experiences for employees and customers - Designing work that motivates good employee behavior - Building custom solutions for customers - Finding and attracting the right employees for your business - The biggest mistakes in customer programs - Anticipating and meeting future customer needs - The challenges of CRMs, and potential AI solutions - Key factors that drive stakeholders and shape their experiences - And other topics…
Alain Thys is an experience architect who has impacted over half a billion customers and over 350,000 employees worldwide. With his team, he has created and implemented new work experiences to help drive business profit for clients like Adidas, Audi, Mercedes, Reebok, and Toyota. His book, So You Want To Be Customer-Centric? is an executive action guide that helps businesses focus on customers without sacrificing profitability.
In Belgium, Alain served as the Managing Partner of Futurelab and Advisory Board Member of BrightFish, after which he founded Shalima Ventures and Alain Thys & Co. Alain’s company implements experiences that boost revenue by engaging teams around a common purpose, enriching customer lives through meaning, and differentiating brands from the competition.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 May 2023
The Secrets to Happiness at Work: Purpose and Fulfillment at Work and Beyond | Tracy Brower
01:09:04
Is joy too much to ask of work? Viral trends like the Great Resignation and Quiet Quitting have made it seem like work and life are at odds. Having studied the sociology of work for over two decades, Dr. Tracy Brower believes employees can find agency and happiness in the workplace – especially when employers create the right conditions.
Dr. Tracy Brower is an author, award-winning speaker, and Ph.D. sociologist with over 25 years of experience studying work and fulfillment. She is the author of The Secrets to Happiness at Work and Bring Work to Life by Bringing Life to Work. Her work has been translated into 16 languages and is featured in Forbes, Fast Company, TEDx, The Wall Street Journal, and Fortune.com, among others. In this episode, Dart and Tracy discuss: - The importance of agency in the workplace - Common myths about work and organizations - Valuing all types of work, and recognizing unique contributions - Creating intentional relationships at work - How employees can find purpose in their work - Creating the right growth opportunities for employees - The challenges of middle management - Employees as a Market of One - Assertive agency vs. aggressive agency in competitive markets - And other topics…
Dr. Tracy Brower is an author, award-winning speaker, and Ph.D. sociologist dedicated to studying work-life fulfillment and happiness. She is the Vice President of Workplace Insights and has over 25 years of experience helping global clients reach their business goals. She is also the author of The Secrets to Happiness at Work and Bring Work to Life by Bringing Life to Work.
Tracy holds a Ph.D. in sociology, a Master of Management in Organizational Culture, and a Master of Corporate Real Estate with a workplace specialization. Her work has been translated into 16 languages and featured in Forbes, Fast Company, TEDx, The Wall Street Journal, and Fortune.com, among others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
13 Jun 2023
Rooted in Violence: Wrestling With the Dark History of HR as We Work Towards a Brighter Future | Melissa Swift
01:05:49
Over the last century, the world of work has changed extensively. We’ve experienced growth in the service sector, increased participation of women and minorities, and the rise of automation and technology – yet, oddly enough, many HR practices haven’t evolved much or at all. Melissa Swift, the Transformation Leader for North America at the Mercer consulting firm, believes that it’s time to update HR to finally meet the demands of today’s workplace.
Melissa Swift is a recognized authority on humanistic workplace transformation and the author of Work Here Now: Think Like a Human and Build a Powerhouse Workplace. As the Transformation Leader for North America Mercer, she helps C-suite executives and organizations reinvent the employee experience, drive performance, and create a sustainable competitive advantage.
In this episode, Dart and Melissa discuss: - Uncovering the dark history and roots of HR practices - The evolution of traditional and agile HR models - Work Here Now, by Melissa Swift - The danger of excessive customer centricity - Mapping customer journeys alongside employee journeys - Research findings on what makes work pleasant or unpleasant - The competing demands and complexities of the CPO role - The impact of unrealistic expectations in the age of technology - Pitfalls of a cost-centered approach to work - And other topics…
Melissa Swift is a recognized authority on humanistic workplace transformation and the author of Work Here Now: Think Like a Human and Build a Powerhouse Workplace. She is the Transformation Leader for North America Mercer, an HR and wealth management consultancy that helps C-suite executives and organizations reinvent the employee experience, drive performance, and create a sustainable competitive advantage.
Across her diverse career, Melissa has founded a research institute on leadership of the future for Russell Reynolds Associates, launched two ESG practices at Deloitte, and conducted landmark carbon credit trades for Deutsche Bank. Her research has been published in Harvard Business Review and The Wall Street Journal, and her insights have been quoted in Newsweek, The Washington Post, The Economist, and more. She has also been featured as one of Twitter’s “20 Digital Transformation Leaders to Follow” and named a “Top Influencer on the Future of Work” by Onalytica.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
27 Jun 2023
Dehumanization Is a Feature of Gig Work, Not a Bug | Eric Anicich
01:17:09
Eric Anicich was a USC professor with 18 consecutive journal article rejections on his desk. Not knowing where to turn to professionally, he decided to do something completely different. He signed up as a Postmates driver in the gig economy. As he completed hundreds of rides, Eric went from rejection to research, crafting an investigative project on work, identity, and the highs and lows of the gig economy.
Dr. Anicich is an associate professor of management and organization at USC’s Marshall School of Business. His research on the forms and functions of social hierarchy within groups and work has been published in several prestigious outlets, such as the Harvard Business Review, the New York Times, and leading academic journals like the Academy of Management Review and Proceedings of the National Academy of Sciences.
In this episode, Dart and Eric discuss: - Eric’s research on the gig economy - The negative effects of the gig economy on employees and their life narratives - What a holding environment is and why every job needs one - Shaping personal identity through work - Algorithmic management vs. human management - When a hierarchy helps at work and when it hurts - Exploring the possibility of multiple company cultures within one organization - The challenges, opportunities, and hidden power of middle management - And other topics…
Dr. Eric Anicich is an associate professor of management and organization at USC’s Marshall School of Business. His research on the forms and functions of social hierarchy within groups has appeared in Forbes, CNN, the New York Times, TIME, The Wall Street Journal, Harvard Business Review, and others. He has also been published in leading academic journals, including the Academy of Management Review, Organization Science, Psychological Science, and Proceedings of the National Academy of Sciences.
Eric received his Ph.D. from Columbia Business School, MSc from the University of Oxford, and BA from Northwestern University. He was recognized as Poets & Quant’s “Top 50 Undergraduate Business Professors” in 2021.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
30 May 2023
Seth Godin: We Are in a Race to the Bottom. Wake Up, and Shake Off Your Indoctrination!
00:38:18
Industrial capitalism has treated workers like marionettes breaking down work into discreet, disconnected, repeatable actions. It loves uniformity and people who do what they're told. Seth Godin’s new book, The Song of Significance, challenges us to break free of these limiting mental models, many of which are still baked into how we work.
Seth Godin is an author, entrepreneur, and marketing expert whose past clients include AOL, Microsoft, Penguin, and Random House. His 20 bestselling books, Ted Talks, personal blog, and altMBA program have empowered millions of professionals to drive meaningful change at work.
In this episode, Dart and Seth discuss: - The Song of Significance - Choosing and creating jobs of value instead of production - Eliminating drudgery from work - How the industrial revolution shaped work, education, and society - The power of small connections and communities in marketing - False proxies in the hiring process - The hiring method that lowers turnover and increases productivity - Criticizing work instead of the worker - And other topics…
Seth Godin is a highly influential author, entrepreneur, and marketing expert whose achievements have transformed how we think about business and personal development. His company, Yoyodyne, created the first ethical commercial email and was later sold to Yahoo!, where Seth became the VP of Direct Marketing. He later founded several other successful companies, working with clients such as AOL, Microsoft, Penguin, and Random House.
Seth has written 20 bestselling books translated into more than 35 languages, including Permission Marketing, Purple Cow, and, most recently, The Song of Significance. His TED Talks and personal blog have amassed millions of views, and his online workshop, altMBA, has empowered thousands of professionals to drive meaningful change in their industries. He is also the founding editor of The Carbon Almanac, a global almanac on climate created by hundreds of volunteers from over 40 countries.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
04 Jul 2023
Beyond Self-Care: Tackling the 6 Chronic Stressors That Cause Workplace Burnout | Christina Maslach
01:07:15
Dr. Christina Maslach is on a mission to redefine how we tackle burnout at work. For over 35 years, Dr. Maslach has researched the far reaching costs of burnout on society. Her commitment to this work led the World Health Organization to recognize burnout as an occupational phenomenon in 2019, raising the stakes for organizations worldwide. Today, Dr. Maslach is paving the way for meaningful workplace interventions that help people avoid burnout and be their best at work.
Dr. Christina Maslach is the pioneer of research on the definition, predictors, and measurement of job burnout. She is a researcher, author, former administrator, and distinguished professor emerita of psychology at UC Berkeley. Dr. Maslach is also the creator of the Maslach Burnout Inventory, the leading measure of burnout in the workplace validated by over three decades of research.
In this episode, Dart and Christina discuss: - Dr. Maslach’s latest book, The Burnout Challenge - The impact of employee burnout on business success - Chronic job stressors and what to do about them - The effect of burnout on employee engagement and retention - Compassion fatigue at work - Components of the Maslach Burnout Inventory (MBI) - The six causes of burnout - And other topics…
Dr. Christina Maslach is a researcher, author, former administrator, and distinguished professor emerita of psychology at the University of California, Berkeley. She is the creator of the Maslach Burnout Inventory, the leading measure of burnout in the workplace validated by over 35 years of research. She is also the author of numerous award-winning articles and books, including The Cost of Caring, The Truth About Burnout, and The Burnout Challenge.
Christian received her B.A. from Harvard University and her Ph.D. from Stanford University. She was named by Business Insider as one of the top 100 people transforming business in 2021. With over three decades of experience, she is the pioneer of research on the definition, predictors, and measurement of job burnout. Dr. Maslach’s expertise led the World Health Organization to recognize burnout as an occupational phenomenon in 2019.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
20 Jun 2023
Matt Higgins: Burn the Boats, How Plan B Holds You and Your Company Back From Achieving Your Potential
01:09:44
Matt Higgins was a struggling teen, working at McDonald’s for $3.75/hr to put food on the table for his ailing mother. When he saw the pay increase offered to college students, he decided to do something unorthodox; he dropped out of high school, got his GED, and enrolled in college. Adults tried to talk him out of it, but Matt knew this was the right choice for him.
This was Matt's first "burn the boats" moment, but it wasn't his last. In fact, Matt believes this burn-the-boats mindset has defined his career, and has led him to places like Shark Tank, Harvard Business School, and beyond. Today, he joins us on Work For Humans to discuss the Burn the Boats philosophy.
Matt is the co-founder and CEO of RSE Ventures, a private equity firm that incubates and invests in enterprises like the International Champions Cup, RESY, and the Drone Racing League. He is the recipient of the Ellis Island Medal of Honor, a current executive fellow at Harvard Business School, and the author of Burn the Boats.
In this episode, Dart and Matt discuss: - How backup plans subvert our potential - Emotional intelligence and intuition in decision-making - Using anxiety to drive us - Assessing opportunity costs - Extracting value from negative situations - Acting early and taking risks for greater results - Elon Musk and Twitter - And other topics…
Matt Higgins is an operator, investor, business builder, and co-founder and CEO of RSE Ventures. Matt Began his career as the youngest press secretary in New York City, later becoming an executive for the New York Jets and the Miami Dolphins. As CEO of RSE Ventures, Matt and co-founder Stephen Ross have helped establish enterprises like the International Champions Cup, RESY, and the Drone Racing League.
Matt received his bachelor’s degree from Queens College and his JD from Fordham University. He was a guest shark on ABC’s Shark Tank and is an executive fellow at Harvard Business School. In 2019, Matt received the Ellis Island Medal of Honor for making it his mission to share his wealth of knowledge with those less fortunate. Matt recently published his first book, Burn the Boats, to continue to inspire others to toss Plan B overboard and go all in on Plan A.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
11 Jul 2023
Designing Your Life: How to Use Design Principles to Get What You Want in Work and Life | Bill Burnett
01:01:05
From the kitchen table to self-driving cars, everything in our lives was designed by someone who wanted to solve a problem. If we can design everything from technology to living spaces, award-winning Silicon Valley designer Bill Burnett believes we can also design and build careers to create fulfillment and joy at work. By using curiosity, reframing, collaboration, and other tools, Bill teaches others how to build the right mindset to enjoy the present while designing an even greater future.
Bill Burnett is an award-winning designer, New York Times best-selling author, adjunct professor, and the Executive Director of the Life Design Lab at Stanford University. Throughout his career, Bill has designed everything from the first slate computer to Hasbro Star Wars action figures, assisting and advising Fortune 100 companies and start-ups alike.
In this episode, Dart and Bill discuss: - The design mindset you need to build the life you want - The problem with hyper-focusing on one goal - How to reframe problems to discover new solutions - Avoiding the sunk-cost fallacy - Enjoying what you have while building a brighter future - Management advice for interviewing and hiring adaptable employees - An antidote for the work-life balance problem - And other topics…
Bill Burnett is an award-winning Silicon Valley designer and New York Times best-selling author. He currently serves as the Adjunct Professor and Executive Director of the Life Design Lab at Stanford University, and over 350 universities now use his curriculum on how to design your life. Throughout his career, he has designed everything from the first slate computer to Hasbro Star Wars action figures in the toy industry, assisting and advising Fortune 100 companies and start-ups alike.
Bill is the co-author of the best-selling book Designing Your Life and recently published Designing Your New Work Life, both of which have garnered significant acclaim. His impact on design, education, and professional development continues to shape industries and inspire aspiring designers worldwide.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
18 Jul 2023
Digital Nomadism: Thriving in the Age of Global Remote Work | Rowena Hennigan
01:07:45
Rowena Hennigan was working from home in Ireland when her daughter began to develop chronic asthma. As things worsened, she was forced to make a drastic decision; she packed up her family and moved to one of the driest parts of Europe they could find – Zaragoza, Spain. This decision not only changed their lives, perspectives, and health for the better, but it also set the foundation for Rowena’s career as a Remote Work Expert and Consultant.
Rowena is a keynote speaker, university lecturer, Global Thought Leader in Remote Work and Digital Nomadism, and the founder of RoRemote, a remote skills training and consultancy company. Having lived and worked in 14 countries, her career spans over two decades of professional industry experience.
In this episode, Dart and Rowena discuss: - Rowena’s experience living and working in 14 countries - The personal and professional benefits of nomadic work - Effective and ineffective approaches of countries toward remote work - How digital work changes from one location to another - Safety issues and solutions within international work - The massive skills gap in remote work - How and why companies should support nomadic employees - The mindset and preparation needed for successful nomadism - Traveling meaningfully through "slowmadism" - And other topics…
Rowena Hennigan is a keynote speaker, university lecturer, Global Thought Leader in Remote Work and Digital Nomadism, and the founder of RoRemote, a remote skills training and consultancy company. Having lived and worked in 14 countries, her career spans over two decades of professional industry experience.
Rowena has been selected as one of LinkedIn News Top 10 Global Voices in Remote Work 2022, a Top 25 Remote Innovator of 2021 and 2022 by Remote.com, and a member of the Board of Advisors for the Digital Nomad Association – Croatia. She is currently a Strategic Advisor for companies like WorkTripp, Camesited, ROORAL, and SafetyWing, among others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
01 Aug 2023
The Art of Transformation: Experience Design for Transformative Experiences | Claus Raasted and Paul Bulencea
00:51:31
Claus Raasted and Paul Bulencea are dedicated to the art of transformation. Their immersive 5-day event, known as the College of Extraordinary Experiences, unites a diverse array of individuals from esteemed voice talent show judges to 16th-generation Samurais. Together, they strive to empower ordinary people, fostering personal growth and a profound level of self-awareness. Through their expertise, Claus and Paul have become accomplished design professionals, inspiring organizational transformations within companies that push employees and individuals to new heights.
Claus Raasted is a Danish entrepreneur, keynote speaker, lecturer, podcaster, and transformational designer. He has spoken at over 1,000+ live events and worked for companies like Ikea, Disney, Google, Marriott, Panasonic, and the Discovery Channel, among others.
Paul Bulencea is an award-winning author, educator, entrepreneur, speaker, and experience designer who has worked with Fortune 500 companies and governments across the globe. His work aims to drive growth by shifting business models from services to co-creative transformational experiences.
In this episode, Dart, Claus, and Paul discuss: - The College of Extraordinary Experiences - Building a creative experience around an objective - What transformation means in different contexts - Why we should embrace difficulties instead of avoiding them - The qualities of a transformative professor or lecturer - How a CEO can introduce a transformative experience to a company - Designing the right space to cultivate change - Transformative experiences for employees - And other topics…
Claus Raasted is a Danish entrepreneur, keynote speaker, lecturer, podcaster, and transformational designer. He is a live-action role-play (LARP) pioneer and current CEO of Dziobak Larp Studios, a LARP design collective. Claus has spoken at over 1,000+ live events and worked for companies like Ikea, Disney, Google, Marriott, Panasonic, and the Discovery Channel, among others.
Paul Bulencea is an award-winning author, educator, entrepreneur, speaker, and experience designer who has worked with Fortune 500 companies and governments across the globe. His work aims to drive growth by shifting business models from services to co-creative transformational experiences. He holds a masters in Innovation in Tourism from the Salzburg University of Applied Sciences where he was awarded the Best University Graduate by the Austrian Chamber of Commerce.
Together, Claus and Paul helped found the College of Extraordinary Experiences, a 5-day experience journey providing hands-on learning and growth for professionals from around the world.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
08 Aug 2023
Nourishment for the Soul: The Sacred Power of Ritual in Work and Life | Tiu de Haan
00:58:59
We tend to use the word ritual to talk about everyday routines. For instance, we have our ritualistic cup of coffee in the morning. But rituals are much more than just repetitive actions. True rituals carry deep meaning, emotion, and a promise of transformation.
As a professional ritual designer, Tiu De Haan has designed rituals in countless forms. She took on the heavy task of designing a ritual to unite families of organ donors with organ recipients. She designed a ritual to help a man reach peace with the death of his twin brother who died at birth. And she's created rituals to help teams bond, think outside the box, and do their best work.
Tiu De Haan is a workshop facilitator, inspirational speaker, consultant, curator, and ritual designer. She has created and facilitated experiential workshops for almost two decades, working with clients like Google, Nike, the Ministry of Justice, Bank of America, and BBC.
In this episode, Dart and Tiu discuss: - How to design a meaningful ritual - The difference between a habit, routine, and ritual - How rituals can inspire creativity and new ideas - The components of effective rituals - Smaller rituals you can incorporate at work - Team-building rituals - The role of the “keeper of the rituals” at work - And other topics…
Tiu De Haan is a workshop facilitator, curator, inspirational speaker, and ritual designer. She has created and facilitated experiential workshops for over 17 years, including her year-long mentorship program called The Path. As a ritual designer and consultant, she has worked with clients like Google, Nike, the Ministry of Justice, L’Oréal, Bank of America, the Centre for Quantum Photonics at Bristol University, and BBC, among others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
25 Jul 2023
Rethinking Career Design: How Traditional Education Set Up a Generation to Fail, and How to Course Correct Today | Farouk Dey
01:05:34
Higher education is supposed to help students develop skills, explore new possibilities, and design a brighter future. Instead, most students are forced to choose majors without fully understanding themselves or their options. Then, they’re shipped out on a career conveyor belt, ending up in careers they despise – all at a six-figure price tag.
Dr. Farouk Dey is on a mission to challenge our restricted and traditional education system. He is leading the charge through his work at the Johns Hopkins’ Imagine Center for Integrative Learning and Life Design, empowering students to design their lives and redefine the purpose of education itself.
Dr. Dey has over two decades of experience in higher education and talent development, having served in executive leadership and board roles at Stanford, Carnegie Mellon, and the National Association for Colleges and Employers (NACE), among others. He has been named one of LinkedIn’s Top Ten Voices in Education and is the Vice Provost of the John Hopkins’ Imagine Center.
In this episode, Dart and Farouk discuss: - The Imagine Center for Integrative Learning and Life Design - How economic shifts drive national career changes - The growing need to develop minds, not just careers - Changing the outdated career service models of American universities - Balancing competition and curiosity when choosing a career - The importance of experiential learning for life design - How universities can give students a higher return on their investment - Farouk’s advice for companies who want to build a life design center - How to construct your passion, rather than "find it" - And other topics…
Dr. Farouk Dey is the Vice Provost for Integrative Learning and Life Design at Johns Hopkins University. With over two decades of experience in higher education and talent development, Dr. Dey leads a newly created division of 15 departments and centers that bridge curricular and experiential learning with professional ambitions for students and alumni across the university’s nine schools.
Before Johns Hopkins, Dr. Dey served in executive leadership and board roles at Stanford, Carnegie Mellon, the National Association for Colleges and Employers (NACE), and others. He has also served as a keynote and TEDx speaker, consultant, and professor across the world. Dr. Dey holds a PhD and EdS in Educational Leadership, MBA and MEd in Counseling Psychology, and a BBA in Finance.
Resources mentioned: Work For Humans, Ep. 53 – Designing Your Life: How to Use Design Principles to Get What You Want in Work and Life | Bill Burnett: https://www.buzzsprout.com/1949517/13012061
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
15 Aug 2023
Kim Scott: Radical Candor and Radical Respect, How to Say What You Mean Without Being a Jerk
01:05:20
Having coached CEOs at companies like Dropbox, Qualtrics, and Twitter, Kim Scott knows a thing or two about modern leaders. Her expertise sheds light on how modern leaders often mistakenly resort to authoritarianism – inadvertently transforming themselves into workplace jerks. In this episode, Kim shares how to lead effectively, avoid the pitfalls of being too aggressive or too nice, and create healthier, more productive workplaces.
Kim Scott is a New York Times bestselling author, CEO coach for Fortune 500 companies, and the co-founder of Radical Candor – a Silicon Valley company that helps organizations create healthy cultures, build cohesive teams, and achieve collaborative results.
In this episode, Dart and Kim discuss: - How to simultaneously care for and challenge your team - The difference between radical leadership and aggressive leadership - How to level power dynamics for effective interpersonal communication - Creating a fairer and more reasonable workplace - Optimizing work for collaboration instead of coercion - The dangers of viewing employees as commodities - Identifying and responding to bullying, bias, and prejudice at work - And other topics…
Kim Scott is a New York Times bestselling author, keynote speaker, team leader, and CEO coach for Fortune 500 companies. She has guided CEOs at renowned companies such as Dropbox, Qualtrics, and Twitter. She was previously on the faculty of Apple University and led AdSense, YouTube, and DoubleClick teams at Google.
Kim co-founded Radical Candor, a Silicon Valley company that helps organizations create healthy cultures, build cohesive teams, and achieve collaborative results. Her expertise is reflected in two of her latest books, Just Work and Radical Candor.
Kim holds an AB in Slavic Literature and an MBA from Harvard Business School. Earlier in her career, she co-founded and led business development at various startups, managed a pediatric clinic in Kosovo, and even started a diamond-cutting factory in Moscow.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
19 Sep 2023
Human Factors and Ergonomics: How to Design Work for Humans | Sara Pazell
01:09:09
In every manmade job, place, and activity, design plays a pivotal role in shaping our experiences. Sadly, many designs miss the mark by neglecting the profound psychosocial impact they wield. This is where Dr. Sara Pazell steps in. As a dynamic design strategist, she empowers companies across industries to embrace human-centered work by integrating designs that ensure not only functionality but transformative success.
Dr. Pazell is the managing director and principal consultant at Viva Health at Work and podcaster of WhyWork. At Viva, Sara leads companies to find solutions for human factors and ergonomics design across industries like mining, transportation, healthcare, retail, finance, food and beverage, sport and fitness, and government organizations.
In this episode, Dart and Sara discuss: - The job of a work design strategist - Ergonomics and human factors in design - Why companies should consider psychosocial factors in design - The 7 principles of a human-centered organization - How to generate excitement and engagement when designing work - Improving design using failure modes analysis (in reverse) - How to contextualize design for success - The best and worst ways to generate new ideas - And other topics…
Dr. Sara Pazell is a principal work design strategist, WhyWork podcaster, and managing director and principal consultant at Viva Health at Work. At Viva Health at Work, Sara leads companies in finding solutions for human factors and ergonomics design and work practices across industries like mining, transportation, healthcare, retail, finance, food and beverage, sport and fitness, and government organizations.
In the past, Dr. Pazell has served as a healthcare professional, an executive business manager for health and surgical care facilities, and a trainer for business, leadership, and health and fitness training companies. She has helped publish various case studies and articles around work design and received her Doctor of Philosophy from the University of Queensland, where she is an Industry Fellow.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
29 Aug 2023
The Making of Exceptional Leaders: How to Screen and Hire the Best Leaders for Your Organization | Laura Finfer
00:58:25
As a leadership expert with over 25 years of experience, business consultant Dr. Laura Fifner knows what it takes to find and groom exceptional leaders. In today's episode, Laura shares how she finds the right leaders for the right companies, and what red flags to look out for when hiring.
Dr. Laura Fifner is the co-founder of Leadership Excellence Consulting. Utilizing decades of experience and a Ph.D. in Industrial-Organizational Psychology, Laura helps clients find and coach senior-level talent using scientific assessments to evaluate leadership potential.
In this episode, Dart and Laura discuss: - The purpose of leadership - What personality tests Laura uses, and how they inform her thinking - The universal attributes of great leaders - How to detect a narcissistic leader - The relationship between ambition and leadership - Neuroplasticity and the cultivation of leadership skills - Behavioral interviewing - And other topics…
Dr. Laura Fifner is an internal and external leadership expert with over 25 years of experience in business consulting. As the co-founder of Leadership Excellence Consulting, she helps clients find and groom the right senior-level talent using scientific assessments to value leadership potential.
Laura received her Ph.D. from Purdue University in Industrial-Organizational Psychology and is a licensed psychologist in New York State. She is passionate about supporting the development of all team leaders – especially female entrepreneurs – and advocates for workplace inclusivity for individuals on the spectrum.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
22 Aug 2023
The Good Enough Job: Untangling Self-Worth and Identity From Work | Simone Stolzoff
01:01:42
American culture has made finding a dream job one of life's ultimate goals. Personal identity and professional roles have merged into one, and this entanglement can cost us our happiness, well-being, and ultimately true career success. Why has work taken such an all-encompassing role in American lives, and why is it such a challenge for us to detach from it?
Simone Stolzoff is on a mission to reclaim our lives from a work-obsessed world. As a former journalist and the author of The Good Enough Job, Simone has interviewed Michelin star chefs, Wall Street bankers, overwhelmed teachers, and other workers across the American economy to expose what we lose when we expect work to be more than a job.
In this episode, Dart and Simone discuss: - Challenging myths around work and identity - How work-first culture has betrayed many employees - The transactional relationship between employers and employees - Designing a sustainably productive culture at work - Why companies should encourage employees to diversify their identities - The connection between survival, employment, and government assistance in the U.S. - And other topics…
Simone Stolzoff is a designer, workplace expert and consultant, and author of The Good Enough Job. His consulting clients include Google, Meta, Microsoft, IDEO, Guild, and the State of California. As a former journalist and design lead at the global innovation firm, IDEO, his work has been featured in The New York Times, Washington Post, Wall Street Journal, The Atlantic, and many other publications. Simone received his bachelor's degree in creative writing from The University of Pennsylvania and his master’s degree in journalism and multimedia storytelling from Stanford University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
05 Sep 2023
The Future of Recruiting: How Technology and AI Are Changing How Companies Hire Employees | Matt Alder
00:59:10
From pre-COVID to the Great Resignation and beyond, many employers face difficulties adjusting their talent acquisition strategies to meet current trends. Attracting adaptable candidates and leveraging technology for hiring could mean the difference between hiring the right candidate and the wrong one. Talent acquisition specialist Matt Alder brings over two decades of research and experience in the field to discuss his take on how to navigate the ever-changing recruitment landscape.
Matt is a distinguished author, speaker, strategic consultant, and podcaster in the fields of talent acquisition and innovation. Working with Fortune and FTSE 100 employers, Matt helps organizations optimize their digital strategies to stay at the forefront of industry advancements. He is the producer and host of The Recruiting Future Podcast, the world’s leading podcast on talent acquisition with over two million downloads and counting.
In this episode, Dart and Matt discuss: - The recent tests and trends in talent acquisition - Whether or not organizations need office space - AI’s impact on screening and interviewing job candidates - Scientific assessments within talent acquisition - How to maintain a recruitment team in times of less hiring - How to curate talent during recruitment - The philosophical differences between companies and their effect on talent acquisition - Changing the recruitment process to enact positive societal change - And other topics…
Matt Alder is a distinguished author, speaker, strategic consultant, and podcaster in the fields of talent acquisition and innovation. He is the producer and host of the Recruiting Future podcast, the world’s leading podcast on talent acquisition. With more than two million downloads and over 500 episodes, the podcast features practitioners and thought leaders who are actively shaping the future of work.
With over two decades of research into the shifts in talent acquisition, Matt has built a reputation as a global thought leader. Working with Fortune and FTSE 100 employers, Matt helps organizations optimize their digital strategies to stay at the forefront of industry advancements. He has presented as a keynote speaker in 17 countries and counting. Matt has also authored two books on the subject of talent acquisition, Exceptional Talent and Digital Talent, as well as previously authored a column for The Herald Newspaper.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
12 Sep 2023
Tragic Design: The Impact of Bad Product Design and How to Fix It | Jonathan Shariat
01:06:17
Thoughtfully designed products can promote efficacy, success, and joy – but that’s only one side of the coin. Bad design is everywhere, and poorly designed products cause more than mere discomfort; they can anger, sadden, exclude, and even kill the people who use them. From a bad interface that ended a young cancer patient’s life to product designs that exclude minority groups, Jonathan Shariat has seen his fair share of dangerous designs during his decade-long career as a senior designer – a trend he’s determined to rectify.
Jonathan is an international speaker, former podcast host, design leader at Google, and author of Tragic Design: The Impact of Bad Product Design. He is passionate about using design as a tool to improve our world, with over a decade of experience working as a senior designer for companies like Intuit, Project Ronin, and Hightail.
In this episode, Dart and Jonathan discuss: - The high stakes of bad design - Incorporating accessibility and the human experience into design - Transforming pessimism into innovation - What types of design anger, sadden, and kill customers - Accidental dark patterns at work and how to fix them - How company values slowly impact design, products, and business success - The importance of qualitative research - And other topics…
Jonathan Shariat is an international speaker, podcast host, and senior interaction design leader at Google. Jonathan is passionate about doing right by others and using design as a tool to improve the world we live in, with over a decade of experience working in design with startups to large companies. Before Google, Jonathan worked as a senior designer for Project Ronin, Intuit, and Hightail, as well as a product director for Therapydia.
Jonathan’s insights and passion for ethical and helpful design are shared in his latest book, Tragic Design: The Impact of Bad Product Design and How to Fix It. He is also the author of a #1 most recommended article on Medium titled “How Bad UX Killed Jenny.”
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
03 Oct 2023
Conditioned: How Your Brain Makes Decisions and What It Means for Work Design | Loretta Breuning
00:58:01
Dr. Loretta Breuning's upbringing was marked by conflict, which shaped her into an adult who avoided confrontation. Much like many of us, she often felt stuck in her automatic reactions, not understanding their origins. However, her exploration of mammalian behavior unveiled the link between our brains, past experiences, and fundamental chemicals.
Through this understanding, Dr. Breuning discovered that we can rewire our brains using targeted psychological techniques. This rewiring process enables us to foster greater self-acceptance and achieve more positive outcomes, both in our professional and personal lives.
Loretta Graziano Breuning, Ph.D., is Founder of the Inner Mammal Institute, Professor Emerita of Management at California State University, and author of Habits of a Happy Brain. Her work has been translated into 14 languages and has helped thousands of people build new neural pathways to produce more positive outcomes.
In this episode, Dart and Loretta discuss: - 4 core brain chemicals and how they affect our experience of work - The origin and purpose of serotonin, dopamine, oxytocin, and endorphin - Our “survival needs” in the workplace - How to identify and understand our emotional responses to improve the experience of work - Psychological techniques for hacking our brain patterns - How to use this knowledge to create more happiness – internally and at work - And other topics…
Loretta Graziano Breuning, Ph.D., is Founder of the Inner Mammal Institute and Professor Emerita of Management at California State University, East Bay. She's the author of many books on happiness, including Habits of a Happy Brain: Retrain your brain to boost your serotonin, dopamine, oxytocin and endorphin levels. Her work has been translated into 14 languages and has helped thousands of people build new neural pathways to produce more positive outcomes.
Before teaching, Loretta worked in Africa for the United Nations. She holds a BS from Cornell University and a PhD from Tufts University. In her free time, she travels to historic places and studies foreign languages.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
26 Sep 2023
How To Change Minds: The Impact of Framing on Thoughts and Behaviors | Nathaniel Kendall-Taylor
00:51:34
Scientists, philanthropies, governments, and NGOs alike often find themselves in possession of an important truth that could improve the world, but the public just can't seem to hear it. As CEO of the FrameWorks Institute, Nathanial Kendall-Taylor knows that how we frame information significantly influences how people perceive and respond to it. Using rigorous social science methods, the Frameworks Institute provides evidence-based techniques that help non-profits communicate in a way that transforms public thinking and enacts social change.
Nat is an expert in psychological anthropology and communications science. In addition to his role as CEO, he is also a senior fellow at the Center on the Developing Child at Harvard University, a visiting professor at the Child Study Center at Yale School of Medicine, and a fellow at the British-American Project.
In this episode, Dart and Nat discuss: - What frames are and how they impact thinking and cultural mindsets - How the FrameWorks Institute helps organizations disseminate information and ideas - The keys to conveying important information effectively - The steps needed to shift a cultural mindset - The importance of a mobilization strategy when introducing a new idea - And other topics…
Nathaniel Kendall-Taylor is the CEO of the FrameWorks Institute, a communications think tank in Washington, DC that applies framing research methods to social issues and non-profit organizations. He is also a senior fellow at the Center on the Developing Child at Harvard University, a visiting professor at the Child Study Center at Yale School of Medicine, and a fellow at the British-American Project.
As an expert in psychological anthropology and communications science, Nat’s work has been published in peer-reviewed journals such as Science Communication, Human Organization, and Applied Communications Research. He is a global lecturer and has presented at conferences for the National Academy of Sciences, the Parenting Research Centre in Australia, the Science and Society Symposium in Canada, and Amnesty International in the United Kingdom.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
17 Oct 2023
Thinking Classrooms: How to Design Environments That Get People Thinking | Peter Liljedahl
01:10:51
With decades of experience in education, Dr. Peter Liljedahl realized that classrooms and workspaces have long been failing to engage those within them. He began a push to shift the paradigm of learning by challenging every classroom norm he could find - and it worked. Dr. Liljedahl was able to increase student thinking and engagement, and his revolutionary ideas are now able to be applied to work around the world.
Dr. Peter Liljedahl is an author, researcher, and Professor of Faculty Education at Simon Fraser University in Vancouver, Canada. He has authored or co-authored 38 journal articles, over 50 conference papers, and 12 books including Building Thinking Classrooms. Working within education for decades, Peter consults regularly with schools, school districts, and ministries of education on issues of teaching and learning, assessment, and numeracy.
In this episode, Dart and Peter discuss: - Peter’s redesign of the classroom and how it can be applied to work - How to create an environment that cultivates thinking - Transforming norms to achieve better results - The importance of collaboration in work and learning - The best ways to evaluate employee performance - Deconstructing ideas into actionable points - What creates “Aha!” moments - The structure of a good task - And other topics…
Dr. Peter Liljedahl is an author, researcher, and Professor of Faculty Education at Simon Fraser University in Vancouver, Canada. He has authored or co-authored over 38 book chapters, 38 journal articles, over 50 conference papers, and 12 books including Building Thinking Classrooms. Working within education for decades, Peter consults regularly with schools, school districts, and ministries of education on issues of teaching and learning, assessment, and numeracy.
Peter is the current president of the Canadian Mathematics Education Study Group (CMESG) and the International Group for the Psychology of Mathematics Education (PME). He also serves on various editorial boards and is a senior editor of IJSME. Dr. Liljedahl recently received the Cmolik Prize for the enhancement of public education in BC as well as the Margaret Sinclair Memorial Award for innovation and excellence in mathematics education.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
10 Oct 2023
The Impending AI Revolution: Recent Layoffs In Tech May Be The Tip of the Iceberg | Kevin Wheeler
01:00:48
As employers constantly try to guess the next talent acquisition trend, Kevin Wheeler has studied talent management long enough to know that many answers lie in the past. In this episode, Kevin and Dart discuss current employment trends in their historical context to hypothesize the future of global talent acquisition.
Kevin Wheeler is a globally known speaker, author, futurist, and consultant in talent management, human capital acquisition and learning & development. He is the Founder of The Future of Talent Institute, facilitator of Future of Talent Retreats across three continents, and the author of multiple books and hundreds of articles on work and talent acquisition.
In this episode, Dart and Kevin discuss: - The largest trends in talent acquisition and employment today - How work is being decentralized - The essential skills tech workers will need in the next decade - The benefits of a liberal arts degree - Changes in global demographics and their effects on work - The relationship between the U.S.A, China, and Asia - Employees as investors vs. customers - The three groups employers hire for - And other topics…
Kevin Wheeler is a globally known speaker, author, futurist, and consultant in talent management, human capital acquisition and learning & development. He has founded several organizations including the Future of Talent Institute, Global Learning Resources, Inc., and the Australasian Talent Conference, Ltd. Kevin hosts Future of Talent Retreats across three continents, has authored various books and hundreds of articles on talent acquisition, and writes frequently on LinkedIn and as a columnist for ERE.net.
Prior to his work at The Future of Talent Institute, Kevin held a 20+ year corporate career in several tech and financial firms in San Francisco. He also served on the faculty of San Francisco State University and the University of San Francisco.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
24 Oct 2023
Harness Your Team’s Superpowers: Uncovering People’s Core Skillsets and Core Motivators | Ashley Stahl
00:56:29
After dedicating her early professional life to a career in national defense, Ashley made a bold choice to try something different—career coaching. This transition was not without its challenges. In a distressing turn of events, she found herself burdened with a staggering $500,000 debt, reaching a point of profound personal difficulty, both financially and emotionally.
It was during this period of adversity that Ashley uncovered the transformative strategies that led her to overcome her hardships and achieve her greatest success to date. Today, she leverages her expertise to guide others in proactively navigating their career paths, helping them avoid similar roadblocks and chart a course toward fulfillment and success, both in their professional lives and beyond.
Ashley Stahl is a professional career coach, best-selling author, and global spokesperson who has helped clients in 75+ countries find career fulfillment. Her TEDx talk on intuition and fulfillment is ranked among the top 100 TED talks on the Internet, amassing over 8 million views and counting. In this episode, Dart and Ashley discuss: - How a background in national defense led Ashley to become a renowned career coach - The importance of experimentation to design fulfilling work - Needfinding for employees - The 5 core things people need to understand to find fulfillment - How to choose and define values - Aligning a core skill set to a job experience - Our relationship with money and its impact on our work - Core interests vs. core motivators - And other topics… Ashley Stahl is a counterterrorism professional turned career coach, an international bestselling author, a Fortune 500 spokesperson, and an expert on intuition, personal branding, and fulfillment. Her TEDx talk on intuition and fulfillment is ranked amongst the top 100 TED talks on the Internet, amassing over 8 million views and counting. Between her latest book, You Turn, online courses, subscribers, and “The You Turn Podcast” show, Ashley has been able to help clients in over 75 countries find career fulfillment.
Ashley maintains a monthly career column in Forbes, and her work has also been featured in The Wall Street Journal, CBS, SELF, Washington Post, and Chicago Tribune, among others. She's also the founder and current spokesperson of CAKE Publishing, a ghostwriting and publicity house for entrepreneurs and organizations.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
07 Nov 2023
Built for People: Using Product Management Principles to Design Work People Love | Jessica Zwaan
01:05:00
The philosophy behind HR and our way of working predates most of the tools we use. While companies focus on sales and productivity, most neglect to measure one of the largest sources of value within the organization – the employee experience. Jessica Zwaan has made it her mission to teach executives and their companies how to transform the employee experience using product management principles, maximizing value for all stakeholders involved.
Jessica Zwaan is the author of Built for People, the current Chief Operating Officer of Whereby, and a former COO advisor for clients like Soundcloud, Talentful, and Bolt, among others.
In this episode, Dart and Jessica discuss: - The 3 things every company sells - Distinctions between people operations and human operations - Viewing work as a product and determining its value - Tracking the cost versus value of employees - The 3 aspects employees want out of their work - Value vs. volume when it comes to employees - 2 maxims of product management applicable to HR - And other topics…
Jessica Zwaan is an author, speaker, and early-stage start-up executive. She is the current Chief Operating Officer of Whereby and a former COO advisor for clients like Soundcloud, Talentful, and Bolt, among others. Her latest book, Built for People, helps teach organizations and leadership how to transform the employee experience using product management principles.
With a background in operations, people, and talent, Jessica’s work has spanned across three continents. Jessica holds a First-Class Honours law degree from the University of Law in London. She is an international panelist and speaker and also hosts the podcast “There's This Thing at Work.”
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
28 Nov 2023
The Norms of Ancient Slavery: A Roman’s Guide to Managing a Slave Workforce | Jerry Toner
00:57:16
In the shadows of ancient Rome, a constant battle brewed between power and humanity. While slave management may sound like a thing of the past, more than 27 million people still toil under oppressive conditions today, and millions more are tied to jobs due to debts or other obligations. Although there is no comparison between slavery and a contemporary office, there is plenty to learn from history to help us forge a more just and equitable future. This episode examines the stark contrast between ancient slavery and the modern workplace, navigating the complexities of leadership, empathy, and progress.
Dr. Jerry Toner is the Director of Studies in Classics at the Churchill College at Cambridge and author of The Roman Guide to Slave Management. His literary works around Roman cultural history have been translated into 15 languages and garnered a global readership.
In this episode, Dart and Jerry discuss: - How slaves were framed in ancient Rome - Capitalist slavery in the U.S. versus domestic slavery in Rome - The language around slavery - The economic factors leading to large slave populations - Good management practices - Matching a person to the right type of work - The perceived character of slaves - The line between respect and admiration when it comes to cruel management - And other topics…
Dr. Jerry Toner is the Director of Studies in Classics, a Fellow, and an Affiliated Lecturer at the Churchill College at Cambridge. His scholarly investigations and writing look at Roman cultural history with a focus on history “from below.” Jerry’s books have been translated into 15 languages; one of his best-sellers, The Roman Guide to Slave Management, has been called “an ingenious device" by The New Yorker.
After completing his Ph.D. in Classics at Cambridge, Jerry spent 10 years as a fund manager in London, where he managed $15 billion in global bond, currency, and asset allocation funds before returning to the ancient world.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
31 Oct 2023
Experience Design: The Best Methodology for Creating More Meaningful Work | Abraham Burickson
01:14:21
Many products are made by people but often don't consider human needs. The chair you're sitting on might not fit you well or suit your work habits and office setup. The same issue applies to how we approach work.
Can a manager act as an experience designer to improve productivity, satisfaction, and well-being in the workplace? Is it practical and possible? Abraham Burickson, a design expert with over 20 years of experience, thinks so. He wants to change the way we think about design to create new possibilities in the workplace and beyond.
Abraham Burickson is an author, speaker, and design expert with more than two decades of experience in exploring experience design. He is the co-founder and Artistic Director of Odyssey Works, where he plans immersive artistic experiences involving up to 100 artists in various locations across the U.S.
In this episode, Dart and Abraham discuss: - How to create a transformative experience for a single individual - Whether or not managers can be experience designers - Why experience is not designable - How to implement experience design at work - Baking experiences within static products - Companies as a platform for the co-creation of experience - The origin story and myths of organizations - And other topics…
Abraham Burickson has spent over two decades exploring experience design. As the co-founder and Artistic Director of Odyssey Works, he directs up to 100 artists at a time while designing experiences for one-person audiences across the U.S. With a background in architecture from Cornell University, he has also studied the transformative power of designed experience with the Whirling Dervishes of Turkey, the Shuar of the Ecuadorian Amazon, and with countless artists, designers, and students over the years.
Abraham is the winner of the 2018 Mary Sawyers Baker Prize, and his work has been profiled in the New York Times, Vulture, the Stanford Storytelling Project, the SF Bay Guardian, and other publications. He has lectured at the Brooklyn Museum, Cornell University, Fordham University, The GoGame, and Southern Exposure Gallery. He is also a current Lead Experience Design faculty member at the Maryland Institute College of Art.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
14 Nov 2023
Conflict Without Casualties: How to Lead With Compassion, Build Connection, and Get Results | Nate Regier
01:00:20
Whether it's disagreements with your partner or clashes within your team, one thing is clear – conflict is a part of life. Dr. Nate Regier understands that conflict is unavoidable, but he believes it can be turned into something positive. With his framework Compassionate Accountability, Dr. Regier has helped many groups use conflict as a catalyst for growth and positive change.
Dr. Nate Regier is an author and keynote speaker. He's the founder and CEO of Next Element, a global leadership consulting and training firm. He has helped clients like Healthcare Corporation of America (HCA), Blue Cross Blue Shield, and Roche for over a decade, increasing profitability through reduced turnover while significantly enhancing teamwork and work relationships.
In this episode, Dart and Nate discuss: - How to de-dramatize an organization - The definition of conflict and how to address it productively - The three roles in every drama and how to pinpoint them at work - The myths that these roles believe - Universal principles we can use when designing work - How to hold yourself accountable - Having a compassion mindset - The 3 narratives of struggle that can get management into trouble - And other topics…
Dr. Nate Regier is an author, keynote speaker, and the founder and CEO of Next Element, a global leadership consulting and training firm that works to bring Compassionate Accountability to the workplace. As a former practicing psychologist and expert in social-emotional intelligence, Nate has helped clients like Healthcare Corporation of America (HCA), Ascension Health, Blue Cross Blue Shield, CarFax, and Roche save thousands in turnover and dramatically increase and improve teamwork and work relationships.
Nate received his Ph.D. in psychology from the University of Kansas. He is recognized as a Top 100 keynote speaker, a Process Communication Model® Certifying Master Trainer, and the author of four books on interpersonal communications. He has served as an adjunct professor for Conflict Resolution at Pepperdine University for over a decade and is also a founding member of the Changing Work Collective.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
05 Dec 2023
Running Remote: Companies That Don’t Adopt Remote Work Will Be Left Behind!! | Liam Martin
01:10:34
The number of remote workers more than tripled between 2019 and 2021. While remote work is not at its pandemic peak, it is here to stay. Liam Martin has been an expert on remote work for over two decades – long before it became a household term. He argues that all organizations – new and old – need to adopt remote and hybrid models to remain competitive in the marketplace. His mission is to make remote work accessible for everyone, one employee and company at a time.
Liam Martin is the co-founder of Time Doctor and Staff.com, co-organizer of Running Remote – the world’s largest conference on remote work, and the author of Running Remote and various publications on distributed work. His expertise has helped thousands of companies around the world adopt a remote working model.
In this episode, Dart and Liam discuss: - The evolution of remote work and where it’s headed - The Running Remote annual conference - Starting a remote company vs. transitioning to remote work - A manager’s role in a remote/hybrid model - The importance of Employers of Records (EORs) for remote work - How to build a culture of asynchronous work - Effective process documentation - The 4 epochs of remote work - And other topics…
Liam Martin is a remote work expert with over twenty years of experience in the field. He has worked with thousands of companies, helping organizations worldwide to adopt a remote working model. Liam co-founded Time Doctor and Staff.com, one of the most popular productivity software platforms today. He is also the co-organizer of the world’s largest conference on distributed work – the annual Running Remote Conference.
Liam’s latest book, Running Remote, guides for organizations that want to unlock remote work to achieve more autonomy for business owners and employees. Liam’s work has also been published in Forbes, Wired, and The Wall Street Journal, among others. His mission is to empower workers to work wherever they want, whenever they want; Liam lives this out in his own life by traveling six months of the year with his family while working remotely.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
21 Nov 2023
Work For Humans: Employees Are Customers, Work is A Product | Dart Lindsley on Space Construction Podcast
00:51:07
In this replay episode from the podcast Space Construction, organizational architect and workspace strategist Alon Schwartz interviews Dart Lindsley to discuss the management philosophy behind Work for Humans. Join them as they discuss why employees are customers, the origin of Work for Humans, AI’s role in work design, and other topics.
Alon Schwartz is an organizational and strategic consultant in high-tech, commercial businesses, the public sector, and associations, among other sectors. As a professional workplace strategist with over a decade of experience, he uses advanced tools to analyze, diagnose, and innovate workspaces to improve productivity and collaboration.
In this episode, Dart and Alon discuss: - The role of a business architect - The data that showed Dart employees as customers - Exchanging value versus money - The origin of Work for Humans - A 1-sided manager versus a 2-sided manager - How to discover the work your employees want - Scaling the right kind of work - AI’s role in work design - And other topics…
Alon Schwartz is an organizational and strategic consultant in high-tech, commercial businesses, the public sector, and associations, among other sectors. As a professional workplace strategist with over a decade of experience, he uses advanced tools to analyze, diagnose, and innovate workspaces to improve productivity and collaboration. Alon holds a Master’s degree in sociology from the University of Haifa and currently resides in Israel.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
26 Dec 2023
The Connection Playbook: How to Build Trusting Relationships, and What to Do if Trust Is Lost | Andy Chaleff
00:48:31
As a young child, Andy Chaleff had to become incredibly sensitive to the emotions of others in an attempt to evade the wrath of his disturbed and abusive father. He found solace in the presence of his mother, but when he was 18, she fell victim to a fatal accident at the hands of a drunk driver. He fled the United States, embarking on a decades-long journey that led him through the business world and eventually into a monk-like existence where he ultimately found his life's purpose – helping people who have experienced trauma to transform through the power of self-love.
Andy Chaleff is an award-winning author, advisor, and the Director of Amsterdam’s Welvaren training center. As a mentor to business leaders around the globe, Andy’s life work helps people connect with themselves and others through vulnerability and self-awareness.
In this episode, Dart and Andy discuss: - How to build authentic connections at work - Differentiating between respect and trust - Breaking cycles of distrust in the workplace - When expectations can be blindsiding - Techniques for turning a negative interaction into a constructive one - Finding agency within a system - The importance of intention - And other topics…
Andy Chaleff is an award-winning author, private mentor, and advisor to business leaders around the globe. He also serves as Director of Amsterdam’s Welvaren training center. Some of his past clients include eMindful, InnerExplorer, SOLE, the Cleveland Municipality School District, and the Jacobs School of Music at Indiana University. Andy’s life’s work aims to help people connect with themselves and others through vulnerability and self-awareness. This objective is also reflected in his latest books, The Connections Playbook, The Wounded Healer, and The Last Letter.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
12 Dec 2023
Design for Social Change: Essential Design Strategies for Lasting Impact | Lesley-Ann Noel
01:07:47
Within social justice, those most impacted by design often find themselves left out of the design process. After witnessing power struggles between the oppressed and their surroundings, design practitioner Lesley-Ann Noel identified the need for co-designing within a system to create the most productive and equitable outcome.
Lesley-Ann Noel is a university professor at North Carolina State University, author of Design Social Change, and a design practitioner specializing in equity, social justice, and marginalized groups in design research. She has a background in industrial design, an MBA from the University of the West Indies, and a PhD in Design from North Carolina State University.
In this episode, Dart and Lesley-Ann discuss: - The importance of co-designing with those affected by a system - 3 levels of awareness inherent to an effective design process - Finding power in different aspects of one’s identity - Why designers must recognize their positionality - Using anger and intense emotions as design tools - What materials create social change - The duality of the oppressed and the oppressor - The essential “recipes” to change the world - And other topics…
Lesley-Ann Noel is a university professor at North Carolina State University, an author, and a design practitioner with a focus on equity, social justice, and the experiences of marginalized groups in design research. Her work focuses on the realms of social innovation, education, and public health, as showcased in her latest book, Design Social Change.
Before joining North Carolina State University, Lesley-Ann was the Associate Director of Design Thinking for Social Impact at Tulane University. She was also a lecturer at Stanford University and the University of the West Indies. Lesley-Ann holds a BA in Industrial Design from the Universidade Federal do Paraná, an MBA from the University of the West Indies, and a PhD in Design from North Carolina State University. She is co-chair of the Pluriversal Design Special Interest Group of the Design Research Society and a co-editor of “The Black Experience in Design.”
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 Jan 2024
Intangibles: Unlocking the Science and Soul of Team Chemistry | Joan Ryan
01:06:26
When Joan Ryan stepped into the locker room to conduct her first post-game interview as a sports journalist, she was all but kicked out by the players. Feeling both unwelcome and undeterred, she made a firm decision to stick around and make a name for herself as one of the first female sports columnists in the country.
Using over four decades of experience on the field and in the conference room, Joan is now exploring the concept of team chemistry. Her latest book, Intangibles, shares what team chemistry really is, how to identify it, and how to use it to elevate the performance of any entity, from sports to businesses and beyond.
Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. Her work has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine.
In this episode, Dart and Joan discuss: - Whether or not team chemistry exists - How team chemistry elevates performance - The neurophysiology of human connection - The essential archetypes within team chemistry - Connecting over emotions vs. connecting over a shared task - How chemistry and skills affect the likelihood of team success - Using an intangible concept to create tangible results - And other topics…
Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. She pioneered sports journalism as one of the first female sports columnists in the country; her work has earned 13 Associated Press Sports Editors Awards, the Women’s Sports Foundation’s Journalism Aware, and the Edgar A. Poe Award from the White House Correspondents Association, among others.
As an author, Joan has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine. Her expansive career inspired her latest book, Intangibles: Unlocking the Science and Soul of Team Chemistry, which draws from hundreds of interviews to understand the phenomenon known as team chemistry.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
19 Dec 2023
The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It | Jennifer Moss
01:14:24
Tackling workplace burnout requires more than surface-level perks like snack boxes or ping-pong tables. As Gen Z becomes a predominant workforce, the companies that invest in employee well-being will be the ones to attract, retain, and evolve with this upcoming generation. Author and international speaker Jennifer Moss recognizes that understanding the employee perspective is multifaceted. She is on a mission to dispel the myths surrounding burnout, happiness, and productivity at work to foster thriving workplaces for both companies and employees.
Jennifer Moss is an award-winning writer and international speaker on future-focused leadership development. Her past clients include Google, Deloitte, and KraftHeinz, among others. Her work has been featured on BBC, Business Insider, CNBC, Fortune, Forbes, CNN, TIME, and The Wall Street Journal.
In this episode, Dart and Jennifer discuss: - The continuum from happiness to burnout - Burnout as institutional stress - The greatest misconceptions about burnout - Why productivity without happiness is detrimental - Future workforce shifts and their potential economic effects - The disconnect between engagement and well-being at work - Decoding the 6 root causes of burnout - How the idea of happiness has changed throughout history - Developing a muscle of gratitude to face crises - And other topics…
Jennifer Moss is an award-winning writer and international speaker specializing in future-focused leadership development. Her past clients include Google, Deloitte, J.P. Morgan, Citi, Shopify, KraftHeinz, and Oracle, among many other Fortune 500 companies.
Jennifer’s latest book, The Burnout Epidemic, tackles employee burnout and was named one of the 10 Best New Management Books for 2022 by Thinkers50. Her work has been featured on BBC, Business Insider, CNBC, Vox, Fortune, and Forbes. Jennifer is also a regular contributor to Harvard Business Review, CNN, TIME, and The Wall Street Journal.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
02 Jan 2024
Digital Nomadism for Families: Reinventing the Rules for Work, Education, and Community | Rehka Magon
00:54:21
Rehka Magon excelled as a child because of the mindfulness tools, community service, and travel experiences she received from a young age. When she began to form her own family, she realized that conventional schooling and family settings were more likely to hinder a child's growth rather than contribute to it. Rejecting the status quo, she co-founded Boundless Life – an organization that provides turnkey packages for families to move abroad, grow, and learn together.
Rehka Magon is an ed-tech entrepreneur and avid world traveler. She is the founder of themindfulscholar.com and co-founder and Head of Education of Boundless Life.
In this episode, Dart and Rehka discuss: - The digital nomad infrastructure that is competing with corporate jobs - Boundless Life’s turnkey packages for families to move abroad - The profile of a digitally nomadic family - How to choose a location for effective relocation - What it takes to be location-independent from companies - Transformations experienced by families living abroad - Whether or not you can feel at home across locations - And other topics…
Rehka Magon is an ed-tech entrepreneur and avid world traveler. Rehka transitioned from corporate life as a former Senior Auditor at KPMG to become the award-winning founder of www.themindfulscholar.com. After thousands of hours of research into different educational pedagogy, Rehka bridged various frameworks into her own educational structure and action plan, co-founding Boundless Life, an organization that provides turnkey packages for families to move abroad and grow together.
Rehka holds her Bachelor of Accounting and Minor in Human Resources from McGill University, where she co-founded Toonies for Tsunami and raised over $26,000 in two weeks for Thailand relief efforts. She is also the current board member of strategic planning for Family Makeshop, an organization that defends a child’s right to a meaningful education.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
09 Jan 2024
Humantelligence: How to Use AI to Scale Culture, Deepen Connections, and Improve Collaboration | Juan Luis Betancourt
00:56:17
Juan Luis Betancourt, a seasoned business executive and human capital management expert, understood the vital role of meaningful connections from early in his career. Recognizing that a lack of authentic connections negatively impacts productivity and retention at organizations globally, Juan founded Humantelligence – a company that leverages analytics and AI to humanize and optimize work across sectors and countries.
Juan is a thought leader, speaker, and business executive in human capital management with 25+ years of experience. At Humantelligence, he has helped clients like Visa, Coca-Cola, and Honda to enhance productivity, boost motivation, and reduce turnover in the workplace.
In this episode, Dart and Juan discuss: - Humanizing work through technology - The significance of workplace connections - Adapting leadership to diverse learning styles - Humantelligence’s innovative services and their development - Juan’s global experience in 8 countries - What work culture is and its evolution alongside company growth - Dispelling work culture myths - And other topics…
Juan Betancourt is the CEO of Humantelligence, a company dedicated to leveraging analytics and AI to align organizational culture and strategy. At Humantelligence, Juan has helped clients like Visa, Coca-Cola, and Honda to enhance productivity, boost motivation, and reduce turnover in the workplace.
Prior to Humantelligence, Juan developed his experience in human capital advising as a partner at Korn/Ferry International and Heidrick & Struggles. With a global career spanning 25+ years and encompassing eight different countries, Juan has garnered senior-level experience at prominent organizations such as Siebel Systems (now Oracle), Puma, Reebok, Decathlon, and Proctor & Gamble. During his tenure at Puma, Juan notably played a key role in the company's successful rebranding, contributing to one of the most significant consumer brand turnarounds in the past two decades.
Juan received his M.B.A. from The Wharton School, his M.A. in International Management from the University of Pennsylvania, and his B.A. from Harvard University. He serves as a board member of the Miami Theatre Center and maintains affiliations with the Wharton and Harvard Alumni Associations in South Florida.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
16 Jan 2024
The Unraveling of a Wall Street Icon: Ray Dalio and Bridgewater Associates | Rob Copeland
00:47:33
Ray Dalio has long been hailed a hedge-fund titan, but investigative reporter Rob Copeland discovered there was more to the story than meets the eye. In his latest book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend, Copeland unfolds Ray Dalio’s principles as a grand display of pride that fosters a toxic work culture full of things like paranoia and backstabbing. Copeland’s exploration dives into the complexities of Dalio’s leadership and the consequences it brings to the workplace.
Rob is an award-winning investigative reporter for The New York Times. Prior to The Times, he wrote for The Wall Street Journal for nearly a decade, covering front-page stories in New York, San Francisco, and Austin, Texas.
In this episode, Dart and Rob discuss: - Management principles at Bridgewater Associates - The adverse effects of Dalio’s feedback system - Challenges associated with radical transparency in the workplace - The mental models influencing Dalio’s management practices - Dalio’s definition of a strong manager - Whether performative cruelty improves hedge fund success - And other topics…
Rob Copeland is an award-winning investigative reporter for The New York Times and author of the bestselling book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend. In this compelling work, Copeland dissects the famous principles of hedge-fund giant Ray Dalio and their adverse effects in the workplace.
Prior to The New York Times, Rob was a reporter for The Wall Street Journal for nearly a decade after graduating from Duke University. His investigative work spanned across Texas and San Francisco, the latter where he covered Silicon Valley with a particular focus on Google. His time at the Journal marked notable achievements, including recognition as an award-winning hedge-fund beat reporter.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
30 Jan 2024
Talent Marketplaces: Sourcing the Talent You Need From the Team You Already Have | Heather Yurko
00:55:28
It's been several years since the onset of our current pandemic labor market, yet large organizations still face challenges in recruiting and retaining top-tier talent. In response to this challenge, some organizations are leveraging new tools to source the skills they need from the talent they already have.
Heather Yurko is a seasoned talent strategist who has implemented talent marketplaces in two Fortune 50 companies, providing them with platforms to source internal talent to solve business problems as they arise.
In this episode, Heather and Dart discuss the benefits of implementing an internal talent or opportunity marketplace, how these marketplaces improve employee satisfaction and retention, workplace sustainability in a post-pandemic world, and much more.
Topics Include: - Skills-Based Management - Using talent marketplaces to facilitate employee career growth - Hiring for adaptability rather than credentials - The biggest hurdles to implementing a talent marketplace - The reliability of skill assessments in employee hiring - How skills-based hiring can support DEIA initiatives - Specialization versus generalization in the modern workforce - And other topics...
Heather Yurko holds an M.A. in organizational development from Columbia University-Teachers College, and has been building people, processes, and organizations for more than 20 years. She has implemented talent marketplaces for two Fortune 50 companies including Cisco Systems. Heather was the Director of Global Channels Engagement at Facebook before transitioning into her current role as VP of Digital Talent for Mastercard.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
06 Feb 2024
Beyond Workism: Rekindling Joy in a Work-Dominated World | Alice Katter
01:06:43
When Alice Katter moved from Europe to the U.S., she was startled by the prevalent 9-to-5 culture dominating her colleagues' lives. Witnessing many Americans trapped in this work-centric routine until retirement, Alice sought an alternative. Exploring the different approaches to work, she set out on a mission to help others discover connection, inspiration, and regenerative practices in the workplace.
Alice Katter is a Work Culture & Community Designer and Consultant and the founder of Out of Office Network, a pioneering research and design lab and hub. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.
In this episode, Dart and Alice discuss: - The alternatives to a U.S. work-dominated culture - Alice’s exploration of 6 rhythms of work - How to create a regenerative work and lifestyle - Insights from mushrooms on problem-solving - Tools for human connectedness in remote corporations - Fostering play in the workplace - Defining joy in and outside of work - And other topics…
Alice Katter is a Work Culture & Community Designer and Consultant on a mission to craft a future where creativity, joy, and well-being are at the heart of workplaces and everyday life. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.
As the founder of Out of Office Network, a pioneering research and design lab and hub, Alice is at the forefront of reimagining the way we work in a modern world. Leveraging her background in psychology, Alice enhanced her skill set through the Executive Program in Social Innovation Design, Design Thinking, and Life-Design at the University of Pennsylvania. Her impact spans across organizations from New York to London.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
13 Feb 2024
Fix the Environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel
01:11:53
According to Gartner Research, work friction costs employees 1.9 extra hours of work per day on routine tasks. For a company with 10,000 employees, that translates to a staggering loss of $78.4M annually. From excessive meetings to inefficient workplace processes, Christophe Martel is actively investigating the underlying causes of employee dissatisfaction. Armed with data-driven strategies, he's determined to implement lasting solutions.
Christophe Martel is a seasoned business leader with over three decades of experience. He is the co-founder and CEO of FOUNT Global, Inc., a company that assists organizations worldwide to identify and mitigate work friction, fostering improved outcomes for employees and companies alike.
In this episode, Dart and Christophe discuss: - How Christophe’s career led him to co-found FOUNT - The types of work friction and their company impact - The difference between work friction and organizational friction - Who is responsible for the sites of friction - The data-driven model behind FOUNT - Using first-person experiences to solve large-scale business problems - And other topics…
Christophe Martel is the co-founder and CEO of FOUNT Global, Inc., a SaaS company that helps global organizations reduce work friction and improve employee experiences. With over three decades of experience as a business leader, Christophe has spent his career exploring the employee experience across four continents. Through FOUNT, he helps companies identify the root causes of employee dissatisfaction and prioritize solutions within company environments.
Prior to founding FOUNT, Christophe was president and co-founder of TI People, a company dedicated to human-centered design backed by data-driven methodologies. He is also the former chief HR Officer of CEB, a global research and advisory company acquired by Gartner in 2017. Currently, Christophe serves as a Board Member for Executive Networks, where he continues to share his expertise in organizational leadership and development.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
20 Feb 2024
Designing for Emergence: How Complex Systems Emerge From Simple Rules | Sharon Wohl
01:02:35
Work and urban design are continuously evolving, but there’s something to be learned from one of the oldest multi-sided businesses in history – the Grand Bazaar. This intricate market has somehow managed to sustain itself for over 500 years without a single leader at the helm. Dr. Sharon Wohl has spent countless hours analyzing the design of the Grand Bazaar, revealing how such bottom-up hierarchies can produce quality products and processes consistently for hundreds of years.
Dr. Sharon Wohl is a distinguished scholar specializing in complex adaptive systems within urban design. She is the current Associate Dean for the College of Architecture and Environmental Design at Kent State University.
In this episode, Dart and Sharon discuss: - The emergence and sustainability of the Grand Bazaar - Complex adaptive systems (CASTs) in decentralized settings - Whether or not we need an overarching governance at work - How simple rules can lead to complex results - An analysis of bottom-up strategies for system design and urbanism - The less visible flows within a business - The way designers can enable thriving systems - And other topics…
Dr. Sharon Wohl is a distinguished scholar specializing in complex adaptive systems within urban design. With a Ph.D. in Spatial Planning and Strategy from Delft Technical University, Sharon has taught at University of Manitoba and held a tenured position at Iowa State University. She is the current Associate Dean for the College of Architecture and Environmental Design at Kent State University. Prior to completing her doctorate, she practiced with the award-winning Canadian Architectural firm, 5468796 Architecture.
Wohl’s research examines how principles of complex adaptive systems can be operationalized within the built environment. Her expertise in complexity has been recognized through a research fellowship with the Institute for Advanced Studies in Amsterdam, invitations for speaking/guest lecture events, and her academic appointment as an FRK Faculty Fellow at ISU. Her research has been published in a variety of journals, including Planning Theory, Progress in Human Geography, and Space and Culture.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
27 Feb 2024
Talentism: A Management System to Unlock Human Potential | Jeff Hunter
01:11:26
Today we're joined by Jeff Hunter. Jeff is an award-winning entrepreneur and the Founder of Talentism – a philosophy and organization designed to help business leaders unleash the human potential within their organizations. By shifting their focus to the untapped potential of their employees, companies can unlock innovation and growth, harnessing human talent for lasting success.
Prior to Talentism, Jeff was Head of Recruiting at Bridgewater Associates. Through his leadership roles at Bridgewater, Electronic Arts, and Dolby, Jeff found his purpose in creating and scaling systems to unleash human potential.
In this episode, Dart and Jeff discuss: - Talentism’s visionary management approach - How the current system is limiting potential - Cognitive bias: workplace errors and their roots - CEO accountability in system shortcomings - The benefits of prioritizing talent over capital - The ideal business system - How Jeff’s experience at Bridgewater shaped his career - Hiring for values - And other topics…
Jeff Hunter is an award-winning tech and services entrepreneur, writer, and CEO coach. He is the founder and CEO of Talentism, a company that works with high-growth startups to unleash potential and achieve scale. Prior to Talentism, Jeff was Head of Recruiting at Bridgewater Associates. Through his leadership roles at Bridgewater, EA, and Dolby, Jeff found his purpose in creating and scaling systems to unleash human potential.
Jeff holds a BA in History and Philosophy from Occidental College. He began his career as an early employee at Conner Peripherals, the fastest-growing manufacturing startup in history. He then co-founded DataMain Technologies, where he discovered his passion for enhancing company performance by focusing on company culture and people.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
05 Mar 2024
Think Different: How Design Led Companies Outperform Competitors, Create Movements, and Change the World | Ekaterina Solomeina
00:55:58
There is a clear divide at work between traditional finance-led companies and innovative, design-focused firms. Creative leaders face unique challenges, from guiding creative teams to addressing ethical dilemmas. As a design expert and creative at heart, Ekaterina Solomeina aims to revolutionize leadership education in this space through the Future London Academy. Here, leaders learn a fresh approach to navigate the complexities of creativity, ethics, and inclusivity in today’s dynamic workplace.
Ekaterina is a creative director, TEDx speaker, and co-founder of Future London Academy, an executive school for entrepreneurs, innovators, designers, and managers. For the past 14 years, Ekaterina has worked with top design companies and clients such as Versace, Microsoft, Walmart, IBM, and Coca-Cola, among others.
In this episode, Dart and Ekaterina discuss: - What creative leaders need to know to lead today’s workplace - Challenges faced by creative leaders: from understanding finance to facing ethics - How to manage creative employees effectively - The Future London Academy’s faculty and disciplines - Measures and metrics for creativity and impact - Embracing neurodiversity as a leader - And other topics…
Ekaterina Solomeina is a creative director, entrepreneur, TEDx speaker, and co-founder of Future London Academy. For the past 14 years, Ekaterina has worked with top design and innovation companies around the world, including Mind Gym, NB Studio, and Michael Wolff. Her clients include Versace, Microsoft, Walmart, IBM, and Coca-Cola, among others.
Combining her design expertise with her passion for education, Ekaterina helped start Future London Academy, an executive school for creatives that bridges behavioral psychology and design to create better user experiences. Ekaterina’s design mastery has made her a regular speaker for institutions across the globe including TedX, London School of Economics, and Brunel University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
In a world where company worth is often measured by profits alone, Yancey Strickler sought to create a company where values mattered more than just money. Throughout his career as an author and co-founder of Kickstarter and Metalabel, Yancey continuously advocates for a new view of success, emphasizing the impact companies can make beyond the financial bottom line.
Yancey Strickler is the co-founder and former CEO of Kickstarter and the co-founder and director of Metalabel. He is also the author of This Could Be Our Future and the mind behind the philosophy of Bentoism, a framework that considers community, the present self, and the future self in decision-making.
In this episode, Dart and Yancey discuss: - Financial maximization culture - Defining a company’s value beyond profits - Kickstarter’s bylaws - The philosophy behind Bentoism - The impact of financial maximization on company evolution - The Metalabel startup - Heterarchy in organizations - Yancey’s biggest lessons learned - And other topics…
Yancey Strickler is a writer, entrepreneur, and the co-founder and former CEO of Kickstarter. He is also the co-founder and director of Metalabel, a new space for releasing, selling, and exhibiting creative work. Yancey is the author of This Could Be Our Future and the visionary behind the philosophy of Bentoism, a framework that considers community, the present self, and the future self in decision-making.
Earlier in his career, Yancey established the record label eMusic Selects and co-founded The Creative Independent, an online resource center for artists across disciplines. He has also made significant contributions as a music critic, writing for publications such as Pitchfork, Spin, and The Village Voice.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
19 Mar 2024
Psychological Design: How Environments Predict Our Psychology, Behavior, and Ability to Thrive | Jan Golembiewski
01:08:17
Every building comes with a set of expectations. Students are quiet in a library, but loud on a playground. Adults are focused in their deckchairs yet chatty on bar stools. Witnessing the limitations of conventional building design, Jan Golembiewski began to leverage design psychology to improve the lives of different groups, from inmates to the elderly. As one of the world’s leading researchers in architectural design psychology, Dr. Golembiewski works to create spaces that prioritize health and overall flourishing.
Dr. Jan Golembiewski is the director and nominated architect of Psychological Design, as well as the co-founder and CEO of Earthbuilt Technology. Dr. Golembiewski is committed to understanding how the built environment impacts human health and well-being, conducting extensive research on the intersection of design and psychology and salutogenic design.
In this episode, Dart and Jan discuss: - A unique design approach called salutogenesis - Designing a workplace where employees can thrive - Salutogenic architecture - Balancing affordances and choices in design - The narrative context embedded in architecture - How money-driven architecture affects livability - The key traits of salutogenic architects - And other topics…
Dr. Jan Golembiewski is one of the world’s leading researchers in architectural design psychology. He is the director and nominated architect of Psychological Design, as well as the co-founder and CEO of Earthbuilt Technology. Dr. Golembiewski is committed to understanding how the built environment impacts human health and well-being, conducting extensive research on the intersection of design and psychology. Through his work on salutogenic design psychology, he creates spaces that encourage not only productivity but individual flourishing.
Dr. Golembiewski received his Ph.D. in architecture from the University of Sydney. He currently serves as an editorial board member for the Prudence Journal of Medicine and Medical Science and The Rangsit Journal of Social Sciences and Humanities. His work has earned him a fellowship in the Centre for Urban Design and Mental Health, and he is the only designer hired by the Schizophrenia Research Institute.
Resources mentioned: “The Art of Transformation: Experience Design for Transformative Experiences | Claus Raasted and Paul Bulencea.” Work for Humans. August 2023. The Battle for the Life and Beauty of the Earth, by Christopher Alexander: https://www.amazon.com/Battle-Life-Beauty-Earth-World-Systems/dp/0199898073
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
26 Mar 2024
The State of Work: Are People Happier at Work Than We’ve Been Led to Believe? | Juliana Horowitz
00:52:16
In a world where headlines often drown out research and analysis, the Pew Research Center stands out through its comprehensive studies and analyses. From demographics to societal issues, Associate Director of Research Juliana Horowitz helps us explore the facts behind American workplace trends.
Dr. Juliana Horowitz is the Associate Director of Research at Pew Research Center. She has over fifteen years of experience in designing and managing both domestic and international survey projects, covering a wide range of social issues from workplace culture to political landscapes.
In this episode, Dart and Juliana discuss: - The mission of the Pew Research Center - Work trends during the COVID pandemic - Selecting research focus areas - How Americans view their jobs - Why Americans quit during the Great Resignation - How the pandemic reshaped work in America - And other topics…
Dr. Juliana Menasce Horowitz serves as the Associate Director of Research at Pew Research Center, a distinguished and nonpartisan research organization known for its rigorous methodology and comprehensive studies. With over fifteen years of experience designing and managing survey projects, Juliana is involved in all stages of the research process, from spearheading major survey initiatives to analyzing poll data. Her research portfolio covers a wide range of social issues including racial attitudes, gender equality, the culture of work, the changing American family, and economic well-being.
Juliana holds a doctorate in political science from the University of Maryland at College Park. Before joining the Pew Research Center, she also contributed to the Center for American Politics and Citizenship at the University of Maryland.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
09 Apr 2024
The Modern CPO: How I Revolutionized Employee Experience Across 60 Countries and 6000 Employees | Elena Aylott
01:27:41
When Elena Aylott was asked to lead Global Communications and Employee Experience at Oriflame Cosmetics, she was disillusioned with the traditional, administrative focus of HR. Recognizing the opportunity to drive real change, Elena accepted the role and worked to shift Oriflame towards a new approach. By initiating change and focusing on human-centered work, Elena revolutionized the global employee experience across 60+ countries, impacting thousands of employees and emerging as a champion for people-centric workplaces.
Elena Aylott is a seasoned executive in People and Communications, the current Founder & CEO of Aylott Group, and the former VP of Global Communications and Employee Experience at Oriflame Cosmetics.
In this episode, Dart and Elena discuss: - The challenges, successes, and future of people-centered CPOs - Elena’s experience as a human-centered CPO for Oriflame - Addressing policies that create negative employee experiences - Creating individualized workplace experiences on a large scale - The importance of acts of kindness at work - Using language to change work culture - How Elena built an HR team with no HR staff - The relationship between personal branding, leadership, and community building - And other topics…
Elena Aylott is a seasoned executive renowned for her transformative leadership in People and Communications. As the Founder & CEO of Aylott Group, she specializes in Strategic Community Management and Personal Branding for Experts and Leaders. As the former VP of Global Communications and Employee Experience at Oriflame Cosmetics, Elena revolutionized the global employee experience across 60+ countries, 4500 employees, and 2.1 million independent brand partners. Her initiatives shifted HR and Global Communications, fostering belonging and optimizing business efficiency.
Elena is also a Business and Leadership Advisor to Wisory, as well as a Certified Leadership Coach for the EuroAcademy Leadership Institute in Stockholm, Sweden. She is a member of the TEDxStockholm Speakers’ team and is proficient in three languages.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
02 Apr 2024
Unpacking Collective Trauma: What Is It, and How Does It Show up in Our Organizations? | Thomas Huebl
00:51:19
Thomas Huebl has firsthand experience with the deep-rooted nature of collective trauma. From engaging with Israeli descendants of Holocaust survivors to coaching executives at international firms, he understands just how deeply ingrained collective trauma is in society. For over 20 years, Thomas has been dedicated to leading dialogues on collective trauma across generations, professions, and cultures. His efforts have touched the lives of thousands, fostering reflection, learning, and healing worldwide.
Thomas Huebl, Ph.D., is a renowned teacher, author, and international facilitator specializing in collective trauma healing and cultural change within systems. With over two decades of experience, he has impacted over 100,000 individuals worldwide through his teachings.
In this episode, Dart and Thomas discuss: - Trauma and its relevance to companies - Key takeaways from the book Attuned - How trauma is transmitted through generations - Post-traumatic learning - Examples of collective trauma - How trauma manifests within a company - Healing trauma and contributing to a collective good - What it feels like to work in a healthy company - And other topics…
Thomas Huebl, Ph.D., is a renowned teacher, author, and international facilitator specializing in collective trauma healing and cultural change within systems. With over 20 years of experience, he has impacted over 100,000 individuals worldwide through his teachings. His authored works, including Attuned, The Power of We, and Healing Collective Trauma, have gained widespread recognition, including being featured in Oprah Daily’s “10 Books to Help with Old, Painful Traumas.”
As an executive coach and trainer, Thomas leads innovative frameworks such as the Collective Trauma Integration Process. His commitment to trauma-informed leadership is reflected in his founding of The Pocket Project NGO and the Academy of Inner Science. Thomas has also served as an advisor and guest faculty for universities and organizations, and he is currently a visiting scholar at the Wyss Institute at Harvard University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
07 May 2024
HR and Tech: Revolutionizing Employee Experience Through HR-Tech Synergy | Marlene de Koning
01:02:30
Artificial intelligence technologies are transforming our world, with innovations like LLMs and VR becoming part of everyday life and the workplace. Marlene de Koning, HR tech and experience expert, sees an opportunity to enhance employee well-being by improving how we use these technologies at work, bridging the gap between technology and business strategy.
Marlene de Koning is the author of HR Tech Strategy and the Director at PwC Nederland, where she leads the HR Tech & Digital team. With over a decade of experience in the HR and employee experience industry, she has worked extensively with global clients such as LinkedIn and Microsoft to enhance the world of work.
In this episode, Dart and Marlene discuss: - Technology-driven employee experiences - The misuse of HR technology - How LLMs, AI, and AR are impacting the work experience - Surprising areas where companies are using augmented reality - One vital skill new technologies will demand - Differences between human capital and human capability management - 5 stages of hybrid work - Personalizing work experience through technology - And other topics…
Marlene de Koning is an author, start-up mentor, and the Director at PwC Nederland, where she leads the HR Tech & Digital team. With over a decade of experience in the HR and employee experience industry, she has worked with global clients such as LinkedIn and Microsoft to enhance the world of work. Her latest book, HR Tech Strategy, dissects the formula for aligning technology-driven employee experiences with profitable business results.
Within Microsoft, Marlene worked on the Microsoft Startups team, served as the Director of Solutions Design for Workplace Intelligence and Director of GTM Strategy, and consulted as the Director of Work & Employee Experience. During her time with LinkedIn, she served on Team Lead Solutions, as a Senior Solutions Consultant and Global Project Lead, and New Product and Solutions Consultant for Northern Europe.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
16 Apr 2024
Longpath: An Antidote to the Short-Termism Plaguing Our Companies and Culture | Ari Wallach
00:59:49
For hundreds of years, Western culture has emphasized individualism, mirrored by many companies’ focus on quarterly profits. After seeing the limitations of this short-term thinking, futurist Ari Wallach decided to forge a new path through Longpath Labs. By focusing on generational empathy, Longpath’s work connects with past generations while simultaneously creating a legacy for future ones, fostering innovation and sustainable success.
Ari Wallach is a futurist, social systems strategist, author, and founder of Longpath Labs, a leading think tank addressing long-term thinking and systemic issues to create a more sustainable and equitable future.
In this episode, Dart and Ali discuss: - Using history and predictions to create innovation and community - The megatrends that Longpath tracks and why - The pros and cons of long-path thinking versus short-path - Transgenerational empathy - How to create a meta-cultural perspective within a company - What the long-path crowd thinking about the next 1000 years - And other topics…
Ari Wallach is a futurist, social systems strategist, author, and founder of Longpath Labs, a leading think tank addressing long-term thinking and systemic issues to create a more sustainable and equitable future. Ari’s captivating TED Talk on Longpath has captivated audiences with over 2.5 million times and translations into 19 languages. Additionally, he is also the host of “A Brief History of the Future” on PBS and holds a board position at the Bologna Business School in Italy.
Ari earned his BA in Peace and Conflict Studies from UC Berkeley. Before leading Longpath, Ari established and led Synthesis Corp., a strategic innovation consultancy serving clients like CNN, Volkswagen Global, and the US State Department. He is also a former adjunct associate professor at Columbia University, where he lectured on innovation, AI, and the future of governance.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 Apr 2024
SafetyWing: Creating a Global Social Safety Net to Equalize Opportunity and Freedom | Adrian Salazar
00:52:17
Losing your job in the U.S. means more than losing your income. It often means losing access to crucial medications and healthcare. Adrian Salazar, the Head of Culture and Integrity at SafetyWing, advocates for a shift away from fear-driven work decisions. Through his role, he is actively involved in creating a social safety net and the first-ever internet-based country for workers around the globe.
Adrian Salazar is the Head of Culture and Integrity at SafetyWing, a company pioneering the first global safety net and internet-based country.
In this episode, Dart and Adrian discuss: - What it means to be Head of Culture and Integrity - Creating the first country on the internet - Building a social safety net - Overcoming obstacles when creating company culture - Why every company needs a value structure - SafetyWing’s values and how they’re lived out within the company - Why we should doubt the things we learn - The value in taking risks and making mistakes - And other topics…
Adrian Salazar is the Head of Culture and Integrity at SafetyWing, a company pioneering the concept of the first internet-based country to offer equal opportunities worldwide. SafetyWing is working to create a global safety net, offering insurance, healthcare, retirement options, and income protection to nomads, remote workers, and individuals around the world.
Adrian graduated from Tancsics Mihaly Secondary School of Economics in Salgotarjan, Hungary, and also holds a certification in Teaching English as a Foreign Language (TEFL). With a background in user experience, design, and administration, he previously served as Head of Brand at Mealco and Head of Design at both Selva and Kensium Solutions.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
30 Apr 2024
Biology, Buddhism and AI: Placing Mindfulness Principles at the Heart of Innovation | Bill Duane
01:03:25
Bill Duane has been navigating complex situations since he was a child, but facing his father’s death as an adult created an experience that he didn’t have an answer for. Trying to come to terms with his situation, Bill realized that what he needed wasn’t more safety – it was more meaning. Through his exploration of diverse disciplines like Buddhism and AI, Bill is now able to help other companies and individuals create more meaningful work through reflection, innovation, and growth.
Bill Duane is the principal at Bill Duane and Associates, a consulting firm focused on innovation that serves notable clients such as Google, Amazon, and The White House.
In this episode, Dart and Bill discuss: - Blending disciplines like Buddhism and AI to foster innovation - Bill’s intellectual and spiritual history - The relationship between technology and humanity - How to change a company’s standard model of thinking - Spaces where limitless growth is ineffective - Optimizing work for the medium and long-term - Utilizing love and care to problem-solve at work - And other topics…
Bill Duane is the principal at Bill Duane and Associates, a consulting firm focused on innovation. With 12 years of experience at Google and a decade in consulting, Bill specializes in navigating change and complexity across industries like tech, healthcare, finance, and media. His clients include Google, Amazon, and The White House, among others.
With studies in neuroscience, Bill integrates AI, team effectiveness, and mindfulness to drive innovative work approaches and collaboration. He shares his expertise through his AI workshops at Stanford’s Hasso Plattner Institute of Design and as the Director of Strategy and Implementation at the Center for the Study of Apparent Selves, where he works on applied AI ethics. Bill also holds a Research Fellowship at Kathmandu University as part of this effort.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
14 May 2024
Shaping Work Futures: Using the Present to Create a More Promising Future of Work | Reanna Browne
01:08:52
Many people offer predictions about the future of work, but only a handful are trained futurists who know how to influence that future effectively. Reanna Browne stands out by making the future of work her specialty. With a thorough academic background and a decade of experience in strategic foresight, Reanna guides public, private, and start-up companies in navigating change, cultivating resilience, and using the present to shape a more promising future of work.
Reanna Browne is an academically trained futurist, former elite athlete, and the founder of Work Futures, a global consultancy firm specializing in strategic foresight. She is a leader in her field and has earned recognition as one of the “World’s Top Female Futurists” among fellow practitioners.
In this episode, Dart and Reanna discuss: - The field of futures and foresight and the job of a trained futurist - The largest misunderstandings we have about the future - How to use the present to change what lies ahead - What led Reanna to study the future of work - The largest changes we see emerging around work - Steps we can take today to change the future of work - And other topics…
Reanna Browne is an academically trained futurist, former elite athlete, and the founder of Work Futures, a global consultancy firm specializing in strategic foresight. With over a decade of experience in strategic workforce planning, Reanna guides public, private, and start-up organizations in navigating change, cultivating resilience, and using the present to shape a more promising future of work. She has been recognized as one of the “World’s Top Female Futurists” by fellow practitioners.
Presently, Reanna serves on the Future of Work Advisory Panel for the Australian HR Institute, drawing on her extensive academic background. She holds an MA in Strategic Foresight from Swinburne University and a post-graduate qualification from the University of the Sunshine Coast in Australia. She is also a distinguished graduate of the Finland Futures Academy and the Shillington School of Graphic Design.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
21 May 2024
The Transformation Economy: Transforming Customer Lives Is the Final Tier of Economic Value | Joe Pine
00:59:48
Joe Pine has a knack for seeing workplace trends ahead of others. As a co-founder of Strategic Horizons LLP, he has helped organizations innovatively increase economic value for over three decades.
Joe is a pioneer behind the experience economy, and he is now trailblazing the concept of a transformation economy in his latest book. Join us as we discuss the fifth and final economic offering and how it can impact employees and customers alike.
Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups.
In this episode, Dart and Joe discuss: - Joe’s latest writing project on the transformation economy - Examples of transformative experiences - The economic value of customer transformation - How to recognize different types of transformation - Work as a transformation offering - The correlation between transformation and wealth - How to create transformative experiences for individual aspirations - Joe’s outlook on the experience-design profession - And other topics…
Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. Joe is a co-founder of Strategic Horizons LLP and a lecturer at Northeastern University. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years. He is now pioneering the idea of a Transformation Economy through the development of his latest book.
Joe is a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy. He previously served as a Visiting Scholar with the MIT Design Lab, a professor at Duke University, a lecturer at Columbia University, and a manager with IBM. Joe has been featured in The Wall Street Journal and Harvard Business Review. His other published works include Infinite Possibility, Authenticity, and Mass Customization.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
23 Jul 2024
B Lab Co-founder: We Are in a Culture War About the Purpose of Business | Bart Houlahan
01:03:54
The last two financial crises resulted in recessions, financial market instability, and high unemployment rates, but one group of companies proved resilient. Benefit Corporations – businesses that balance profit with social and environmental impact – experienced crisis attrition rates of less than 5%. Bart Houlahan, a co-founder of B Lab, joins Work for Humans to share why companies that invest in people outperform in their field.
Bart Houlahan is Partner at Irrational Capital, the first firm to quantitatively measure the impact of corporate culture on a company’s stock price. He is also co-founder of B Lab, a nonprofit organization that seeks to solve social and environmental problems while driving profitability. Currently, there are over 6,000 certified B Corporations across 150 industries in 80+ countries.
In this episode, Dart and Bart discuss: - The foundation and purpose behind Irrational Capital - Why companies that treat people well outperform - Corporate culture as a new investment factor - Bart’s take on the rise and fall of AND 1 - The 3 main components of a Benefit Corporation - How B Corps establish strong governance - The long-term benefits of stakeholder capitalism - And other topics…
Bart Houlahan is Partner at Irrational Capital and one of the co-founders of B Lab, a nonprofit organization that seeks to solve social and environmental problems while driving profitability. Currently, there are over 6,000 certified B Corporations across 150 industries in over 80 countries. Prior to B Lab, Bart was president at AND 1, where he helped to finance, operate, and scale the business to $250 MM in brand revenues while focusing on company values and corporate culture.
Bart is a graduate of Stanford University. During his career, he was also an investment banker with Stonebridge Associated, BNY Associates, and Prudential-Bache Securities. Bart is a Henry Crown Fellow of the Aspen Institute and serves as an Advisory Board Member of the Fuqua Center for the Advancement of Social Entrepreneurship (CASE), the Wharton Impact Investing Initiative, and the G8 Impact Measurement Working Group.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
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