Women in Customer Success Podcast (Marija Skobe-Pilley)
Explore every episode of Women in Customer Success Podcast
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| 06 Feb 2023 | 66 - Back In the Game - Marija Skobe-Pilley | 00:14:05 | |
Announcing Season 3! ⭐️⭐️⭐️ Did you know when and why was the Women in Customer Success Podcast launched? If you're a regular listener, have you noticed that the podcast had a break for a few months? In this first solo episode by Marija Skobe-Pilley, you'll find out more about it! You'll hear about:
********** About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Why not check out the following? Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 12 May 2022 | 65 - How Can a CCO Normalise Motherhood in Tech - Jennifer Yorke | 00:28:21 | |
In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and the blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers and well-being. In this episode, we talk about:
Jennifer is such a lovely person to have a natural conversation with just about anything. She shared so many views on her career and even her love story! You will love hearing it! One of my favourite takeaways from Jennifer is: 'Find people who are willing to fight and be in your corner and champion you when you forget to champion yourself.' Follow Jennifer. ********** About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow:
Join the Women in Customer Success Network! If you like this episode, you will also like: 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 39 - Lessons from the C-Suite - Megan Bowen 45 - How to Practice Emotional Intelligence - Ashna Patel 62 - How to Lead by Example - Revathi Venkatraman __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 15 Feb 2023 | 68 - Leadership Lessons from the Executive Suite - Julie Persofsky | 00:38:00 | |
In this episode, I’m talking to Julie Persofsky, Managing Director - Practice Lead for Customer Success at Winning by Design.
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remark __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 23 Feb 2022 | 60 - Community-led Growth - Isabel Ruiz | 00:27:37 | |
In #episode60, Isabel Ruiz, Customer Education Manager at Insided by Gainsight reveals her ideas of customer education and community-led growth. Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ********* __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 10 Mar 2023 | 71 - How to Prepare for C-Suite Conversations - Laura Kightlinger | 00:35:56 | |
In this episode, I’m talking to Laura Kightlinger, a VP of International Customer Success at Seismic. She leads the team responsible for partnering with customers across Europe and Asia to ensure their long-term value realisation on the platform. Prior to Seismic, Laura built the Customer Success team at Qubit from inception to 15 team members globally and supported significant growth at DocuSign and Google. She also shares her passion for Customer Success with others in the industry as a coach at Sales Impact Academy and Scalewise.
Career Journey: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 15 Mar 2023 | 72 - How to Progress from an Individual Contributor to a Manager - Elena Cocco | 00:34:53 | |
In this episode, I’m talking to Elena Cocco, Manager of Customer Success at SafetyCulture. Elena has a special passion for supporting and helping other women in their professional journeys. She is energised by seeing people around her succeed and I'm excited to bring this conversation to you! Elena started her career journey in Support and then transitioned into Customer Success where she is thriving in a leadership role. She's also a leading member of Customer Success communities in the UK, leading Manchester CS Cafes. Did you know? ⭐️ Elena wanted to be an archaeologist and explore artefacts like Indiana Jones ⭐️ If she would change career today, her choice would be interior design - Scand stile (right there with you Elena, we should have Fika together!) ⭐️ She's Italian 🇮🇹 ⭐️ Elena lives in Manchester, but if she could choose, she would spend summers in Finland 🇫🇮 and winters in the warm south of Europe 🇫🇷 Elena's Take on Leadership: Elena’s leadership principle is based on the concept of increasing psychological safety for her team. Part of this involves holding on the judgment and opinions and allowing yourself to absorb what is happening, look at the facts, and be present in that. There’s power in her team giving and receiving feedback, not taking on the judgment but looking at the actual impact. It's about thinking: What was the consequence and why do we think that you should continue or stop doing what you're doing? Part of Elena’s leadership style is to wear many hats, always choosing the most relevant hat for the situation. Often that requires a teaching or coaching hat. Elena believes in promoting a culture where risk-taking is seen as rewarding. Career advice: Elena provides practical advice on taking a step and moving from an individual contributor to a people leader. She believes that your career is your own responsibility and you have to make initiatives and steps that will take you from an individual contributor to a leader. “I learned by observing, by reading, by speaking with other people in the same situation as myself. And this is why I am so passionate about encouraging my team to actually look around, what's out there that resonates with them.” “Everybody needs a job. But to move from the concept of a job to a career, it has to be a positive and enjoyable experience.” How to move from an individual contributor to a manager? 🔥 Be a Customer Success Manager f __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 16 Mar 2022 | 62 - How to Lead by Example - Revathi Venkatraman | 00:23:44 | |
In this episode, we welcome Revathi Venkatraman, Head of Success, APAC at Slack. Revathi is sharing her inspiring career story, from upbringings in India, a degree in chemical engineering, to resetting the whole career while relocating to New Zealand. She is currently based in Australia, leading customer success teams at Slack for the whole Asia-Pacific Region. As she moved throughout various roles in her career, she always picked up transferable skills that made her the leader she is today - an empathetic leader who leads by example and is focused on creating an environment for learning and achieving success. We talk about:
Follow Revathi! ********* About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow: Join the Women in Customer Success Network! If you like this episode, you will also like: 06 - How to Get Your First Customer Success Job - Irit Eizips 08 - Customer Success Happiness - Shanta Bodhan 13 - How to Practice Empathy - Sama Hafeez 17 - How to Lead with Authenticity and Kindness - Kay Mukherjee 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson 47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 28 Apr 2022 | 64 - What is Personal Growth - Nabeeda Bakali | 00:35:12 | |
How do I choose guests for this podcast? There are so many incredible women out there whom I want to talk to and learn from. Recently I started following a wonderful young lady, Nabeeda Bakali, who keeps on inspiring me with her content and work on personal development. I've become a huge fan of her work and thought, you will love her, too! It is such a pleasure to introduce you to Nabeeda Bakali! We talk about:
Follow Nabeeda: 📸 Instagram - https://www.instagram.com/growwithnab... 🤝 LinkedIn - https://www.linkedin.com/in/nabeedaba 👋🏻 TikTok - growwithnabeeda YouTube - https://www.youtube.com/watch?v=K_hNPC_9KxY ********* About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 22 Mar 2023 | 73 - Starting out with Digital Customer Success - Kailey Killoran | 00:34:23 | |
In this episode, I’m talking to Kailey Killoran, a Director of Customer Success at Loopio. Prior to transitioning into Customer Success, Kailey started her professional career in Sales, Business Development, and Account Management. She is a data-driven leader and enjoys coaching and supporting CSMs in their own growth and development. Outside of work, she's always looking for something new to learn
Kailey started her career in Sales and pivoted into Customer Success. "The biggest thing is finding your people and finding the folks that you want to work with - you feel you can grow and develop alongside.” You are ultimately responsible for your own career growth so it’s something you need to own yourself. A principal that has helped guide Kailey is being open but strategic. Ask yourself, what is the decision that is going to give you the most opportunity and open the most doors for you? If you are transitioning from a role that isn’t already in the customer success industry, you should own all your background and experience. Present these previous opportunities as benefits for this new role and don’t undersell yourself. Follow Kailey: Linkedin About Women in Customer Success Podcast: Women in Customer Success Podcast is the first wome __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 29 Mar 2023 | 74 - Tips on Preventing Burnout in Tech - Ejieme Eromosele | 00:31:27 | |
In this episode, I'm excited to bring a conversation with Ejieme Eromosele, General Manager of EMEA at Quiq.
Ejieme is also the Founder of Success in Black, a community for Black professionals in Customer Success. Her mission is to advance real DEI practices in Customer Success and to help Black talent build their careers in this rapidly growing field. Prior to Quiq, she was Managing Director of Customer Experience at The New York Times and led The Times’ efforts to drive retention, loyalty and brand advocacy of its growing subscriber base. Ejieme has spent almost a decade in management consulting at PwC and Accenture. In these roles, she developed her passion for customer experience and for delivering amazing experiences that drive business value. She’s led projects across the retail, pharma, tech and government sectors. She has a BA in Economics from NYU’s College of Arts & Science and an MBA from NYU’s Stern School of Business.
Being open to learning the operational, technical, the product side of the world will really make you a more well-rounded executive. “Putting your head above your own functional area and seeing where there are opportunities, whether that's in marketing, whether that's in sales or new business, or whether that's even in product to where CS can really extend the value of the team you have, and that value is your proximity and your closeness to your customers.”
Ejieme talks about some of the pressures of working as a woman in tech. In her experience, there are feelings of not belonging which can show up as feelings of imposter syndrome and self-doubt. Another experience is that not being able to be you __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 05 Apr 2023 | 75 - Top Skills for Different Customer Success Roles - Jolyn Isabelo | 00:29:36 | |
In this episode, I'm talking to an absolute rockstar - Jolyn Isabelo, APAC Customer Success Leader at MongoDB. She has a really interesting upbringing and a career in a multicultural setting. Born and brought up in London, she moved to Asia and lived in Singapore and Japan. She also worked in the USA and now is based in Singapore. Fun facts about Jolyn:
It turns out that both Jolyn and I spent childhood years seriously training in arts: Jolyn was doing ballet and I did classical music. Naturally, we speak about the positive benefits that training had on our focus and determination, and how it translated to our careers Jolyn studied economics and started her career in sales, as a natural choice. After leading sales teams, she intentionally decided to make a move and start brushing on her consultative skills, which led her to a career in Customer Success. In this episode, you'll learn about:
Jolyn is also a mentor in Women in Customer Success Power Up Mentoring, as well as a coach at the Catalyst Coaching Corner. Follow Jolyn! *********** About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 12 Apr 2023 | 76 - Tips on Navigating Career Growth and Breaking Through the Glass Ceiling - Mary Poppen | 00:36:59 | |
In this episode, I'm talking to Mary Poppen, Chief Business and Chief Customer Officer at Involve.ai and author of the book "Goodbye, Churn. Hello, Growth!" We discussed the qualities of successful leaders, the importance of listening and collaboration, and how to create allies in the boardroom. Mary shares invaluable advice for women in leadership roles and her insights on putting customers at the centre of a business. Join me as I explore Mary's experience in the world of customer success and her strategies for fostering customer loyalty and reducing churn. Fun facts about Mary:
Mary shares advice for those seeking career opportunities, emphasizing the importance of raising your hand and making your interests known. She also encourages women to apply for roles even if they don't have all the experience listed in the job description, citing research that shows men are more likely to apply for roles they think they can do, while women may hold back unless they already have proven experience. In this episode, you'll learn about:
Mary also shares tips on finding opportunities in your organization, such as raising a hand and expressing interest in new roles or projects. She encourages listeners to go after opportunities even if they don't have all the experience required and to not underestimate their potential contributions. Mary also highlights the importance of personal branding for career growth and finding a supportive tribe of mentors and coaches Follow Mary! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 19 Apr 2023 | 77 - From Classroom to Customer Success - Julie Raeder | 00:35:58 | |
In this episode, I'm talking to Julie Raeder, Customer Success Manager at Dooly and a former special education teacher who transitioned into Customer Success. We discuss the importance of knowing what you want, networking, storytelling, and overcoming barriers when transitioning from education to customer success. We also explore the significance of preparation and asking the right questions during customer calls, as well as the challenges of learning new terminology and adapting to remote work. Julie shares her inspiring story of how she turned from a special education teacher and successfully transitioned into the customer success field. Julie emphasizes the importance of knowing what you want and being able to communicate that to others, as well as understanding the value of storytelling in interviews. Julie discusses the challenges of transitioning from education to customer success, and how she leveraged LinkedIn, connected with industry professionals, and learned to translate her skills from teaching to customer success. The interview process is discussed in detail, providing examples of how Julie utilised her educational background to demonstrate her capabilities in a business setting. Fun facts about Julie:
Julie has always had a passion for writing and reading, and after starting her career in CS, she found some of her old notebooks, and re-read them and it reignited her love for the written word. She then began writing poetry and journalling in a more intentional way. She recommends the book "Extreme Ownership" by Jocko Willink for anyone interested in leadership and personal growth. In this episode, you'll learn about:
Follow Julie! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 26 Apr 2023 | 78 - The Secret to Crushing Churn and Building Long-Term Loyalty - Anita Toth | 00:42:33 | |
In this episode, I had the pleasure of speaking with Anita Toth, Chief Churn Crusher, about her incredible journey through various careers and her passion for Customer Success. We discussed the importance of boredom for fostering creativity, the impact of poor customer experiences on businesses, and the significance of understanding customers' feelings and emotions in tackling churn. We also explored the value of conducting customer interviews and learning the language of business metrics to improve customer retention. Anita also talks about the fear and responsibility associated with addressing negative feedback and the significance of standardised customer interview questions for continuous improvement. She advises listeners to stay curious about the world around them, never stop asking why, and find ways to make a positive impact on the health and well-being of others. Anita also provides several resources and tips for personal and professional growth, such as learning new skills, investing in personal growth, and making a positive impact on the health and well-being of others. She also encourages listeners to unplug from devices for a day to foster creativity and deeper conversations with family and friends and to stay curious about the world around them. Tune in to hear about Anita's diverse career path, her insights on creating positive customer experiences, and how she's helping companies reduce churn and improve customer success. Fun facts about Anita:
In this episode, you'll learn about:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 10 May 2023 | 79 - How to Stand Out in Job Applications and Land Your Dream Role - Carly Agar | 00:42:39 | |
In this episode, I'm talking to Carly Agar, the founder of Carly Agar Training Services, or, the career coach who helps people land customer success jobs. Carly shares some surprising facts about herself, including how it took her a year and a half to start having a voice on LinkedIn and actually start showing up because she was scared before she started posting and putting her thoughts out. She also discusses what helped her find her voice and how she got over her fear of people judging or not agreeing with her. Carly talks about how having a message or a mission means that you have thoughts that you want to put out into the world, usually because you want to help someone, and when you hold back and you don't share your message out of fear, you're actually doing a disservice to the audience who you feel you can help. As we shift the conversation to Carly's career journey, it is interesting to hear many lessons and great things Carly has done, from creating a new role in a company to starting her own business. We discuss steps and strategies for landing a Customer Success job in the current environment. Did You Know:
In this episode, you'll learn about:
Timestamps:
Follow Carly! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 17 May 2023 | 80 - From Battling Adversity to Empowering Teams - Karen Carroll | 00:41:44 | |
Welcome to this week's episode of the Women in Customer Success Podcast, where we dive into the inspiring journey of Karen Carroll, the Head of Customer Success EMEA at Gong. Karen shares her journey of battling an eating disorder for almost a decade during her school and college years, and how therapy helped her ground herself in stressful situations, develop a thicker skin, and never give up in the ebbs and flows of life. She also discusses the importance of taking the power out of pain and learning from difficult situations to become a compassionate leader. We learn about Karen's journey toward leadership, which began after working in retail and academia and making a bold move into branding. She also shares how she juggled motherhood and career aspirations and managed to navigate through the challenge with the support of her company. Karen believes that being able to positively impact business owners and teams with transformational tools like Gong is crucial, and something she is passionate about, especially with the help of brilliant people and diverse teams. Fun facts about Karen:
In this episode, you'll learn about:
Karen also shares her experience working closely with Wendy Harris, one of her most inspiring female role models. Join me as we learn from Karen's insights and experiences in building a thriving customer success team in EMEA, and gain valuable lessons in leadership, personal growth, and overcoming adversity. Listen to this week’s episode now to learn more about Karen Carroll's inspiring journey toward leadership and how to build a successful team from scratch in EMEA. Follow Karen! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 24 May 2023 | 81 - Unlocking the Potential of Your Customer Success Career - Bhumika Arora | 00:33:29 | |
Are you ready to elevate your customer success game? Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn valuable lessons from Bhumika's career path and discover how she made the shift into customer success management. In this episode, Bhumika and I discuss the importance of personal branding in customer success, especially for introverts. She outlines the significance of connecting with people, not just through social media, but also through one-on-one conversations and building strong relationships within an organization. We also explore the concept of taking ownership of your career as Bhumika shares valuable strategies for doing so as a Customer Success Manager. You'll hear the advice for a career conversation with your manager, mentors, or coaches and how they can help you achieve your goals. She also stresses the importance of vocalizing what you want in order to be top of mind for your leaders. We discuss the fact that Customer Success Managers come from all walks of life and highlight the need to have conversations about mapping out the career path and bringing your own solutions to the table.
In this episode, you'll learn about:
Don't miss this chance to learn from a true customer success guru and level up your career in this ever-growing, popular industry!
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
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| 07 Jun 2023 | 82 - Building Award-Winning Customer Education Programs - Naomi Worden | 00:41:02 | |
I'm thrilled to have Naomi Warden, Director of Customer Enablement at OpenGov, join me on the show as we explore her inspiring journey from growing up in rural Texas to her current position in the tech industry. Naomi's passion for impact and inclusivity shines through, and she shares how her career has been instrumental in creating more opportunities for everyone. From her humble beginnings in customer support to building award-winning customer education programs, you won't want to miss Naomi's story and her insights on creating a career full of impact and opportunity. Listen in as Naomi discusses the fundamentals of customer enablement and her experience in building such programs for startups, including her work at ClickUp. We dive into the challenges and successes of launching ClickUp's University and the benefits of becoming a certified ClickUp Admin. Naomi also offers valuable advice on creating customer enablement at scale and the importance of thought leadership in the field. Lastly, we explore Naomi's leadership approach to establishing an OKR structure and prioritizing tasks in a fast-paced environment, along with her productivity tips for organizing content and understanding roles and responsibilities. We also discuss the importance of one-on-ones and career conversations for building trust and employee retention. This episode is packed with insights and inspiration from Naomi's journey, and it's a must-listen for anyone interested in customer success and creating a positive impact in the tech industry. In this episode, you'll learn about:
Episode chapters:
Follow Naomi! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 14 Jun 2023 | 83 - Reimagining Your Path: Embracing Career Transitions and Crafting a Lifestyle-Driven Vision - Bethany Ayers | 00:36:44 | |
This thought-provoking episode is a must-listen for anyone looking to gain inspiration and insight on navigating career transitions and embracing self-reflection. We also explored Bethany's thoughts on embracing mortality and pursuing authentic connections, as she shared the story of a LinkedIn post in which she reflected on her own mortality in light of her father's unexpected death. Bethany emphasized the importance of connecting with people on a soul level and peeling back the facades to get to who she really is. Finally, we explored her ideas for creating a lifestyle-based vision and how to find a career that aligns with the life you want to lead. She shared her thoughts on integrating the various aspects of her life and her plans for a women's workshop. Episode chapters:
Envision what you would like your life to look like. Where do you live, who are you with? How do you spend your days? How do you make money? What are you remembered for? Build out a rich vision and then start to head in that direction. It doesn't mean that tomorrow you quit your job and move to Tuscany. You can still be reasonable about it but start to explore, start to talk to people, and share your vision with the world, and you'll be amazed at what starts to come back to you. Follow Bethany! Bethany's LinkedIn post mentioned the episode. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 21 Jun 2023 | 84 - From Niche to Mainstream: Digital Customer Success Programs - Angelika Marek | 00:49:11 | |
Join me in this episode as I'm talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice. We explore her journey from retail and marketing to digital customer success. Listen in as Angelica shares her experience in applying for a customer success role, and how she ended up taking on the challenge of becoming a Digital CSM. Discover the valuable skills she brings to her current role and the many hats she wears in the world of Digital Customer Success. Together, Angelika and I examine the structure and practical steps for creating digital programs, discussing what digital customer success is and how it differs from traditional customer success. We also touch on the communication channels used in each model and the types of customers supported by each. We share some insights into research conducted by McKinsey regarding self-service expectations and whether digital success is still a niche or becoming mainstream. Finally, we explore how customer success managers can save time and resources by implementing digital programs, such as new user training webinars and office hours. Learn from Angelica's recommendations on segmenting customers for office hours and leveraging technology and other teams to promote and run these programs. Tune in for valuable insights and advice on maximizing digital customer success programs and strategies for getting started in this exciting space.
Follow Angelika!
Sign up for the Impact Academy and Impact Day 2023! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 28 Jun 2023 | 85 - The Making of a Tech Leader: Embracing Growth, Balance, and the Power of Unknown - Star Hofer | 00:39:01 | |
There's something incredibly inspiring about a person who dares to take a leap of faith in their career and land in an industry entirely different from what they initially intended - meet Star Hofer. A small-town girl from Newfoundland, Canada, who dreamt of being a nurse, she's now a tech leader, serving as the Chief Customer Officer and Chief Operating Officer at A.K.A. New Media. Star's journey was far from easy. Trading nursing for a tech school in Toronto, she found herself in a class of 3000 students, with only three other women present. But rather than being deterred, Star used this as a fuel to excel. She not only thrived in her studies but also managed to secure a job even before graduation. In our candid conversation, Star shares her life-changing decision, how she navigated the tech industry with zero experience, and the unique ways she learned to study that led to her success. This episode is an absolute must-listen for anyone who believes in the power of determination and the beauty of an unconventional path. Tune in to be inspired. Did You Know:
Follow Star! This episode is brought to you by Vitally.io. Visit vitally.io/women today to schedule your demo and get your Airpods. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 12 Jul 2023 | 86 - From Fear to Fearless: Unleashing Effective Leadership in Customer Success - Rachel Provan | 00:43:20 | |
Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfalls of new or struggling leaders - fear and micromanagement. Rachel generously offers invaluable advice on recognizing these signs and helping others discover solutions within themselves. We also confront the elephant in the room that plagues many CS leaders - perfectionism. Rachel and I dissect this challenge, discussing the anxiety of criticism, fear of failure, and the illusion of needing to know everything. We share how the pressures of perceived perfection can lead to disastrous mistakes and talk candidly about the toxicity that can pervade workplaces. Rachel's experiences with such environments provide a powerful narrative of how she evolved, becoming more discerning in her career choices. Our conversation broadens as we analyze the shifts from reactive to proactive customer success strategies. Rachel presents her four-phase framework that emphasizes the crucial role of data, team leadership, and overcoming imposter syndrome. We further delve into the psychological intricacies of leadership, discussing the importance of self-belief and understanding one's truth. We also highlight the significance of continuous learning and taking action rather than just consuming information. Be ready to be inspired as we wrap up discussing the benefits of integrating psychology mindset and strategy in customer success leadership. There's a lot to uncover, so let's get started!
This episode is brought to you by Vitally.io. Visit vitally.io/women today to schedule your demo and get your Airpods. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 26 Jul 2023 | 87 - Mastering Your Internal Brand: How Daily Actions Shape Your Career Path - Jenni Conner | 00:34:10 | |
Join us for an engaging chat with Jenni Conner, director of Customer Success for EMEA and APAC at User Testing, as she shares her unique journey from New Mexico to Edinburgh, Scotland, and how she ended up in customer success. Listen in as Jenni reflects on her past experiences, from playing soccer in college to interning at Sandia National Labs and how these have influenced her career path. Hear her talk about her non-linear path to success and how a chance encounter at a coffee shop launched her into the world of tech startups. The second part of our conversation focuses on Jenni's insights about the role of relationships and personal branding in success. Hear her discuss how building strong relationships, going beyond the tasks at hand, and being open to new opportunities have shaped her career. Jenni underscores the importance of having a strong internal brand and how you show up every day can significantly influence your future career trajectory. In the final part of our discussion, Jenni explores how to develop leadership skills through learning. She highlights the value of listening to podcasts and engaging in conversations with top leaders. Jenni also shares advice on how to navigate situations where you may not have all the answers but must display confidence, such as asking for others' perspectives. Plus, she talks about the critical skills of a customer success manager that can be applied in leadership, including communication, executive presence, change management, and data analysis. Tune in to get some invaluable insights and advice from Jenni on succeeding in customer success.
Follow Jenni Conner! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 06 Sep 2023 | 89: How to Empower Women to Showcase Value and Revenue Growth - De'Edra Williams | 00:35:26 | |
This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we talk to De'Edra Williams, Senior Executive Leader in Customer Success. De'Edra brings her high energy and expertise to discuss the changing landscape of the tech space, specifically focusing on Customer Success. While women make up a significant portion of customer success roles, they are still underrepresented in executive leadership positions. De'Edra shares her insights on how women in customer success can navigate this landscape and make a significant impact.
Episode chapters:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 13 Sep 2023 | 90: Building the Strong Success - Sales Partnership for Revenue Generation - Dannah Vaughan | 00:33:32 | |
What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts? How to move away from the 'them versus us' mentality? In this episode of Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader. Key takeaways:
Episode chapters:
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| 20 Sep 2023 | 91 - Finding Fulfillment and Impact in Customer Success - Delia Visan | 00:27:16 | |
In this episode, we welcome Delia Vishan - a pink-minded customer success coach and solopreneur. Delia shares her inspiring journey and practical tools for success in the customer success field. Delia opens up about her passion for self-growth and personal development, which has played a significant role in her career in customer success. Delia's love for teaching and writing shines through as she explains the joy she finds in helping others and sharing her experiences. She mentions the fulfilment she gets from seeing the impact her work has on both businesses and customers. With her innate ability to connect with people and create authentic relationships, Delia has truly found her professional home in customer success. During the episode, Delia takes us through her career journey, starting from humble beginnings with part-time jobs to her current role in customer success. She emphasizes the importance of customer interaction and relationship building, which led her to naturally gravitate towards customer success. One of the highlights of Delia's work is the impact she has on both the business she serves and the success of the customers. She shares the challenges of maintaining a balance between customer needs and business scalability, highlighting the joy she feels when customers are satisfied and see the value in the products and services provided. Key Takeaways:
Follow Delia! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 27 Sep 2023 | 92 - Breaking Free from Information Overload: Embracing Self-Care and Reflection - Ashna Patel | 00:36:34 | |
In today's episode, we have the incredible Ashna Patel joining us to share her insights on the power of journaling and the importance of reflection in our busy lives. Ashna takes us on a journey through her high-five journal, guiding us through her process of manifestation and goal setting. With her passion for continuous learning, she discusses the significance of finding time for self-care and how it can lead to a better balance in both our personal and professional lives.
1. Journaling for Manifestation: Ashna shares her high-five journaling process, where she writes about her thoughts, and feelings, and sets five personal goals. The journal prompts her to jot down small steps she'll take to achieve these goals. A powerful tool for manifestation and self-reflection! 2. Learning and Continuous Improvement: Ashna's passion for learning shines through as she discusses her love for podcasts, books, and articles. She encourages listeners to embrace continuous learning and reflects on how new knowledge aligns with personal goals. 3. Self-Care is Key: Balancing personal and professional life can be challenging, but Ashna reminds us of the importance of prioritizing self-care. Even 10 to 15 minutes of dedicated "me" time can make a significant difference. From journaling to avoiding morning distractions, she shares valuable tips for finding balance.
[00:06:33] Importance of reflecting on observed knowledge [00:14:09] Burnout and guilt from constant activities [00:17:05] Self-care is necessary for balancing life [00:19:52] Be kind to yourself, focus on what you control [00:27:48] Start and end the day without digital [00:31:56] Journaling as a powerful manifestation tool
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 04 Oct 2023 | 93 - From Research to Practice: Exploring Value-Creation in Customer Success - Dr Laura Elgeti & Dr. Katharina Prohl-Schwenke | 00:35:51 | |
In this episode, we're talking to the special guests, Dr Laura Elgeti and Dr. Katharina Prohl-Schwenke. They are Co-Founders of CustomerSuccess Academy, book authors and academic researchers. We explore the importance of collaboration between account executives, account management, and customer success in creating and achieving value for customers. From understanding the significance of individual value to exploring the blurred lines between customer success management and key account management, this episode will provide valuable insights for anyone interested in building strong customer relationships. Key research findings:
Join us as we dive into the fascinating realm of customer success management and uncover the strategies and frameworks that drive success in today's business landscape! Check out:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 11 Oct 2023 | 94 - How to Build a Resilient Mindset in Tech - Shanta Bodhan | 00:29:11 | |
This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we had the pleasure of speaking with Shanta Bodhan, a Director of Customer Experience at Talespin. She shares her insights on building resilience in times of change and adversity. Main takeaways: 1️⃣ Embrace a growth and capability mindset: Shanta highlights the importance of developing a growth mindset and continuously building new skills. By embracing challenges and seeking opportunities to learn and grow, you can navigate uncertain times with confidence and adaptability. Remember, you are capable of more than you think! 2️⃣ Consistent networking matters: Networking should be a consistent part of your professional journey. Starting small, like joining industry Slack groups or attending virtual meetups, can be a great way to build connections and learn from peers. Just 30 minutes a week can make a significant impact on your career. Remember, relationships are key!
In this episode, you'll learn about:
Follow Shanta! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 18 Oct 2023 | 95 - The Impact of Targets on Customer-Centricity - Niki Clarke-Crossman | 00:26:27 | |
Get ready to meet Nikki Clarke-Crossman, Global Head of Customer Success at Coherent. Nikki shares her experiences of leading teams in changing economic environments, as well as her interesting PhD research in Customer Success. In particular, she's exploring the ambidexterity between being customer-centric while also reaching the company's revenue goals and targets.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 25 Oct 2023 | 96 - How to Develop Soft Skills for Thriving Customer Relationships - Shruti Sharma | 00:28:48 | |
This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Whether you're a seasoned professional or just starting your career in customer success, this episode is packed with insights and practical advice on building your soft skills acumen - a crucial skill set anyone working with customers will ever need. So grab your favourite cup of coffee, get your trainers on and have a healthy walk with this conversation with Shruti Sharma on the Women in Customer Success Podcast.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 01 Nov 2023 | 97 - Leadership Principles for Unlocking Career Growth - Jennifer Roderick | 00:26:00 | |
In this episode, we sit down with Jennifer Roderick, an executive customer success leader. Jennifer takes us on a journey through her unique career path, from starting out as a teacher to becoming the executive director of a nonprofit for suicide prevention. She shares how her experiences in crisis management and social work have shaped her leadership style, emphasizing open communication and prioritizing the personal and professional growth of her team members. Join us as Jennifer provides valuable insights and inspiration for anyone looking to thrive in the customer success field. Tune in and get ready to be motivated and empowered.
1️⃣ Embrace your diverse background: Don't underestimate the value of your unique experiences. Jennifer's background in social work and crisis management has provided her with invaluable negotiation and problem-solving skills that helped her in customer success career. 2️⃣ Prioritize open communication: As a leader, it's important to foster an environment of open communication. Your team members should feel heard and supported, both professionally and personally. Encourage their personal growth and ensure that their career aspirations are nurtured. 3️⃣ Continual growth and fulfilment: While it's great to have talented team members, it's equally important to support their ongoing growth and development. Help them explore new opportunities, challenge them to think outside their comfort zones, and ensure they feel fulfilled in their roles.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 08 Nov 2023 | 98 - Succeeding with Humility and Customer Obsession - Amy Downs | 00:39:59 | |
This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Drawing inspiration from the principles of servant leadership, Amy emphasizes the role of humility in leading teams that are supportive and customer-focused. Her insights, inspired by Daring Greatly by Brené Brown, hold critical lessons for leaders seeking to foster an environment where employees feel valued, not inferior. Amy is sharing her unique consultative approach to customer success, from journey mapping, segmentation strategy, and digitization to team culture.
Follow Amy Downs and Customer Obsessing Consulting! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 23 Nov 2023 | 99 - Dispelling Career Myths - Margriet Paagman | 00:29:31 | |
This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Margrit shares her journey filled with challenges in adapting to a new industry, culture, and language, and how her team's support was instrumental in her success. She transitioned from hardware to the Saas industry where she started as an account director and climbed the corporate ladder to become the VP of Customer Success at Insided. In this episode, you'll hear proven strategies and experiences of leading teams through significant changes like mergers and acquisitions, highlighting the importance of transparency and communication. We talk about the qualities of an effective leader, emphasizing the importance of listening and helping team members maximize their strengths. We're also dispelling myths about career progression. So, tune in and don't miss out on an opportunity to hear practical advice on career growth and leadership. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 29 Nov 2023 | 100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry | 00:38:58 | |
Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry. Aurore's journey to ClickUp, her dream company, was filled with intense preparation, professional advice, and a few nerve-wracking interviews. The moment she discovered the job opening, she embarked on a challenging ride, connected with the right industry expert, continuously learning about the role and its challenges and presented a highly successful case study that got her a job. Learn about the steps she took to land the interview, prepare for this transition and nail the interview process.
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| 24 Jan 2024 | 101 - Designing Winning Retention Strategies - Kristen Gray Psychas | 00:39:13 | |
Unlock the secrets to thriving in customer success and the nuanced craft of cross-selling with the insightful Kristen Gray Psychas from Banzai. In our latest episode, Kristen, a trailblazer in the customer success landscape, offers a treasure trove of strategies that promise to elevate your career trajectory. Her transition from international relations to influencing the growth of a publicly-traded tech giant is nothing short of remarkable. But it's her candid sharing of how she navigates professional waters as a neurodivergent individual and new mother that truly enriches this conversation. This is more than just a lesson in business - it's a heartening glimpse into personal triumph and growth. Prepare to be inspired as we discuss the pivotal role of understanding customer goals and the transformative power of effective communication for fostering long-term relationships. Kristen's expertise shines as she reveals how kickoff and QBR meetings can become a goldmine for identifying expansion opportunities within your current customer base. We delve into the synergy between customer success and sales strategies, highlighting how transparency with clients can lead to prosperous upsells and cross-sells. Moreover, Kristen's perspective on embracing neurodiversity offers a fresh lens on collaboration, showing us how diverse minds can propel innovation and strengthen team dynamics. Join us for an episode that's as enlightening as it is empowering, charting a path for professional excellence and inclusive teamwork.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 31 Jan 2024 | 102 - Advancing Women in Tech - Elizabeth Italiano | 00:38:16 | |
In this episode, we join forces with Elizabeth Italiano, a Go-To-Market Expert and Founder of What Not To Do, to talk women in tech - challenges and solutions.
Elisabeth's plentiful experience in the industry makes this episode a real conversational treasure chest. So, be prepared to get tons of insights on: · How to overcome the current challenges faced by women in tech · Why women need to be more assertive (and how to do it) · Negotiation skills women need to adopt · The significance of having go-to people/mentors · Predictions for trends in sales leadership
The episode is packed with actionable steps for women leaders - and everyone in between - to catalyse gender diversity in tech.
We round out the discussion with the need for self-advocacy with some great examples, emphasising that the common humility found in women needs to step back. Get ready to absorb the wisdom and become that advocate for change, setting a new standard for an inclusive and equitable tech environment.
Join us, and let's move the needle together. Follow Elizabeth Italiano! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 07 Feb 2024 | 103 - Leadership Strategies: Empowering Teams for Growth and Success - Julie Fox | 00:35:24 | |
My guest in this episode is Julie Fox - one of the Top 100 Customer Success Strategists, and one of the 25 Creative Leaders. She is a people leader who deeply cares about her team; and cares about them as humans, taking care of their wellbeing at work. Her current role is Sr Manager of Customer Success at FloQast. Julie's story is far from ordinary, with roots in special education and strides in commercial real estate. However, with a special interest in coaching and a growth mindset, she managed to transition to a completely different career i.e. what she does now. She says that being a leader is endlessly fulfilling, as you are in a position to help others unlock their full potential. And it's a privilege to be part of people's stories. Here's what we covered in our interview:
I am sure you will enjoy this episode and our conversation. Follow Julie Fox! Recommended book: Radical Candor by Kim Scott Recommended tool: Gong __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 14 Feb 2024 | 104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney | 00:38:31 | |
Nicky Feeney, ClickUp's global success enablement manager, shares her journey from account management to crafting her unique role within the tech industry. She’s managed to get promoted to her new role in only three months. In this episode, you’ll hear how it happened. We focus on the importance of fine-tuning interactions with supervisors and clients, emphasising the significance of celebrating victories alongside addressing challenges. Here's what we cover in our interview:
Tune in for an inspiring conversation - one that will motivate you to craft the best customer success story. Follow Nicky Feeney! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 21 Feb 2024 | 105 - The Strategic Need for Customer Education - Vicky Kennedy | 00:43:47 | |
Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporating targeted customer education into your Customer Success strategy, then this conversation is a must-listen. In this episode, you’ll hear about:
Tune in and learn with us - from insights and entrepreneurship to everything you need to know about customer education. Follow Vicky Kennedy __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 06 Mar 2024 | 106 - Breaking into Customer Success - Shannon Nishi | 00:42:55 | |
In today’s episode, we will be breaking into Customer Success and how to stand out when applying for a job in CS with Shannon Nishi. Shannon is the Director of Customer Success at Customer.io, and has been through a bunch of interviews on both sides of the chair herself. So in this episode, she shares with us:
Thinking about giving customer success a try? Join us for expert tips on writing standout resumes and acing job interviews. Don’t miss out - polish your skills and get ready to seize opportunities! Because opportunities will come, but it’s a matter of how we react that will make all the difference. Follow Shannon Nishi __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 13 Mar 2024 | 107 - How to Get Started with Digital Customer Success - Marley Wagner | 00:43:33 | |
In this episode, Marley Wagner, a digital customer success consultant with a wealth of experience, takes you on a journey through the digital customer success landscape. Discover how to get started with digital customer success, achieve work-life balance, and how to be a good customer success professional. In this episode, you’ll find the answers to these two questions:
Plus, if you were wondering where to start when creating a digital CS practice, you’ll hear about the shortest way to get started in digital customer success, and how to identify and stand up for your personal needs in the workplace. Don’t miss out - tune in to learn from Marley’s digital customer success experience and get some useful tips for succeeding in the digital world. Follow Marley Wagner! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 20 Mar 2024 | 108 - How to Press On as a Mom in Tech - Emilia D'Anzica & Sabina Pons | 00:45:14 | |
In this episode, my special guests are Emilia D'Anzica and Sabina Pons, both mothers in Customer Success. Emilia is the founder of Growth Molecules, and Sabina is its Managing Director. They co-authored a book called 'Pressing ON as a Mom in Tech' - a guidebook for mothers who want to thrive in tech. In this video, you’ll hear about:
This genuine talk, filled with useful advice and real-life stories, will make you feel seen. Tune in now for a dose of inspiration! If you are a mom in tech, feel free to share your experience in the comments below. Follow Emilia D’Anzica and Sabina Pons! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 24 Apr 2024 | 109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres | 00:42:47 | |
In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta. Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top tech companies like Oracle, Salesforce, Box, Microsoft, InsideSales and now Meta to name a few. We talk about how to reach an executive position and the important senior management skills needed for an executive-level position. Whether you're just starting out as a Customer Success Manager or you’re an experienced manager, Ursula shares helpful information that will help you get ahead. Ursula gives tips on communicating with authority, articulating thoughts and ideas clearly and effectively, and how to be confident as a manager. She also advises how to dress like an executive and the right executive style to help you look and feel professional. In today’s episode, you’ll learn:
If you're on your own leadership journey, feel free to share your experiences in the comments below. Let’s grow together! Follow Ursula! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 01 May 2024 | 110 - How to Be Entrepreneurial and Strategic as a CSM - Giorgia Pedenzini | 00:39:02 | |
In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships. In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She shares her journey to becoming a customer success manager and her experience building a career in customer success. We talk about building customer loyalty, and Giorgia gives helpful advice for CSM professionals. She explains the importance of really getting to know and forming deeper relationships with customers. Giorgia also talks about the importance of entrepreneurial skills for CSMs, showing how these can help innovate and push your career forward. What this episode has in store for you:
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| 08 May 2024 | 111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans | 00:31:51 | |
Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS organisations. Natasha loves both the building of processes and frameworks in CS as well as building diverse teams and cultures. Natasha is a big advocate for working parents, female leaders, and Customer Success as a function in SaaS. We discuss the importance of being authentic to yourself as you face the challenges on your customer success journey. When you build your personal brand, it’s not just about gaining visibility, it’s about showcasing your unique skills and achievements. Strategic self-promotion is crucial for both professional and personal growth. We also go into:
Other people’s experiences can be invaluable lessons for improvement. So, tune in, learn how to build your personal brand and make your mark in the industry you’re in. Follow Natasha! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 15 May 2024 | 112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel | 00:39:48 | |
Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances. Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. You’ll also hear about:
Follow Natalia! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 22 May 2024 | 113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie | 00:43:06 | |
Is your CS team transitioning into commercial roles? Then this video is for you! Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team. Throughout her professional career, Therese has been the face of various industries, from hospitality to sales to customer service. Whether it's greeting guests with a warm smile, closing deals with finesse, or resolving issues with empathy, she thrives in customer-facing roles, finding joy in every interaction. For the past five years, Therese has been immersed in the realm of CS, cherishing every opportunity to foster meaningful relationships and drive revenue through the seamless integration of sales and CS. What this episode has in store for you:
Follow Therese! This episode was brought to you by Gainsight. Exciting news👏 My new course The Revenue CSM is launching soon, so if you'd like to be the first to know about when it's available, here's the link to join the waitlist. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 05 Jun 2024 | 114 - How to Live a Big Life as a CS Professional - Melissa Bickford | 00:42:13 | |
How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford. Did you know that your habits and values drive personal development and that being proactive can help you achieve your goals? Melissa shares tips on how to live a full and authentic life by exploring your passions and interests, whether it's through a new hobby or focusing on health and wellness. Melissa Bickford is an executive in the software industry, based in Notting Hill. Having carved out a global banking and tech career across Australia, the USA, and the UK over the past 15 years; Mel has developed a deep passion for helping others achieve their fullest potential both professionally and personally. She is excited to enter the wonderful world of podcasting to share her life experiences in the hope they’ll help others by building a safe and supportive community. In today’s episode, you’ll hear about:
Follow Melissa! This episode was brought to you by Gainsight. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 12 Jun 2024 | 115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi | 00:40:26 | |
Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers. Emma is Vice President of Customer Success at RELEX, building and scaling high-performing CS teams in a hypergrowth business environment. She’s passionate about building and scaling a world-class CS team that breaks boundaries and drives outstanding customer value and revenue growth. What you'll learn from this episode:
Follow Emma! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 19 Jun 2024 | 116 - Get Your Customer Journey Mapping Right - Jennifer Peters | 00:37:38 | |
Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping. Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. With more than a decade of experience in the customer success field, Jennifer enjoys the start-up and scale-up environments where the groundwork and the foundation of customer success have the highest impact on growth. She specialises in building customer journeys that maximise impact on revenue and customer engagement, leading to high growth that originates from high retention combined with new business acquisitions. In today’s episode, you'll learn about: ✅ Mapping out Customer Journeys ✅ How to Conduct Journey Mapping Workshops ✅ Mistakes to Avoid in Journey Mapping ✅ What's After Customer Journey Mapping? Watch now and don't miss out on this video because it's filled with valuable tips to help you with customer journey mapping, resulting in higher revenues and happier customers. Follow Jennifer! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 26 Jun 2024 | 117 - The Secret to Building Successful Customer Success Programs - Erin Stavi | 00:39:14 | |
What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi. Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale. Companies she's worked with have raised over $200M in capital, been acquired, and gone from $0 to $11M in just over a year. We talk about:
Follow Erin! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 03 Jul 2024 | 118 - How to Progress in Your Career: The Strategies That Always Work - Eloise Salisbury | 00:46:13 | |
Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that always work to move you forward. Eloise Salisbury is the Chief Customer Officer at AutogenAI - the UK’s leading generative AI company. She is also the Founder of WISe (Women In SaaS), a UK-based women’s network aimed at inspiring women to excel in their careers through networking opportunities, events, and quarterly mentorship programs. What you'll learn from this episode:
Follow Eloise! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 17 Jul 2024 | 119 - Where to Start and How to Build a Successful Customer Success Function - Sara Masson | 00:44:41 | |
Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically. Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creative campaigns, and organised project planning. She shares her CS journey, her framework, where to start from, and what the building blocks of a customer success function are. What you'll learn from this episode:
Listen now and build a thriving customer success function. By mastering the customer journey and building a strong customer success function, will result in long-term satisfaction and loyalty. Remember, every step you take to improve customer success impacts the growth and success of your business. Follow Sara! This episode is brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 24 Jul 2024 | 120 - The Most Underrated Communication Tactic: Playbacks - Fallon Relay | 00:32:29 | |
How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey. Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers. In this episode, you’ll learn about:
Follow Fallon! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 31 Jul 2024 | 121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva | 00:37:14 | |
Are you part of customer success communities? Are you curious about the power of communities in career growth? In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities. She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success. What you’ll find out in this episode:
Follow Cinthia! This episode was brought to you by Vitally. If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 14 Aug 2024 | 122 - How to Take Next Steps in Your Career? - Heelee Kriesler | 00:33:16 | |
Are you ready to transform your career and achieve your career goals? With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she’s developed throughout her career, including how to master public speaking and how to position yourself for your next role. In this episode, we talk about:
Tune in to learn the strategies to take control of your career and confidently position yourself for your future role. Don’t miss out on this chance to improve your career and get inspired by a leader who’s been there and done that. Follow Heelee! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 28 Aug 2024 | 123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari | 00:34:28 | |
My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc. Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience. We talk about:
This episode was brought to you by Vitally. Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 04 Sep 2024 | 124 - Career Advancement Secrets: Moving Up Within the Same Company - Rebecca Wallace | 00:38:06 | |
Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company. My guest, Rebecca Wallace, is the Senior Director of Customer Success & Support at Workiva. She shares her incredible career journey, providing valuable advice on how to grow and succeed within the same organisation. We explore what it takes to build a strong career path and how to smoothly transition into leadership roles. But that's not all, you'll also learn about:
This episode was brought to you by Deployflow. Enjoyed this episode? Subscribe to the Women in Customer Success podcast for more inspiring stories and tips to help you advance your career in customer success. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 18 Sep 2024 | 125 - How to Transition From Academia to Customer Success - Charlotte Jupp | 00:32:21 | |
Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City. Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude. Here’s what you'll learn:
Follow Charlotte! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 25 Sep 2024 | 126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina Vatafu | 00:36:29 | |
How can empathy be a game-changer in leadership? In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success. Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. One of Irina's key strengths is her ability to create a collaborative and supportive workplace that consistently delivers exceptional experiences and fosters strong customer loyalty. Here’s what you’ll learn:
Follow Irina! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 09 Oct 2024 | 127 - Transforming Customer Success with AI - Nádia Vieira | 00:29:25 | |
What does it take to create great customer experiences globally? Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions. We talk about her journey from aspiring journalist to a key player in customer success, the importance of creating personalised experiences for customers, and the potential of AI in improving customer experiences. Nádia shared insights into how her team is using AI to provide personalised recommendations and improve customer engagement, making the digital journey more effective. In this episode, you'll learn about:
Tune in and learn how to use AI to create meaningful customer experiences. Follow Nádia! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 16 Oct 2024 | 128 - How to Own Your Career Growth - Angeline Gavino | 00:40:13 | |
Are you saying 'yes' to opportunities that come your way? I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers. We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start the podcast which aims to provide resources and support for customer success leaders. Angeline is a Customer Success Leader with over 17 years of experience in the B2B SaaS industry. She has successfully built and scaled customer success organisations across four startups from pre-seed to growth stages. She is the Founder & CEO of CSRevSpeak, where she coaches CS leaders who carry a revenue quota and helps them establish effective CS operating models for revenue growth and upskill their teams to do expansion sales. She is also currently the Vice President of Customer Success at Katalon. In this episode:
Listen to the full episode to hear more about Angeline’s journey and her tips for career success. You'll gain valuable insights into building a rewarding career in customer success by understanding the importance of mentorship, community involvement, and leveraging past experiences. Our discussion reflects on how various roles, from support to operations, all play a part in shaping a fulfilling journey in customer success. Follow Angeline! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 23 Oct 2024 | 129 - Building Relationships in PR and Customer Success - Pragya Dubey | 00:36:43 | |
Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast. She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges that come with it. She is a leader in customer success, focused on building strong partnerships that help both the business and the clients succeed. She makes sure that people, processes, and business goals all work together smoothly. By building great relationships with clients, leading a motivated team, and focusing on long-term growth, she’s built a track record of success. Her approach ensures that both the company and its clients see real and lasting benefits. In this episode, we also talk about:
Follow Pragya! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 07 Nov 2024 | 130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont | 00:38:15 | |
Ever feel like you’re not good enough, even when you know you’ve earned your spot? My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-backed SaaS companies. Ashley and I talk about the emotions around the election results and how they resonate with many of us, especially women in the workplace. Ashley also opens up about her personal experiences with imposter syndrome and shares advice on overcoming self-doubt, and she introduces her fractional firm, SuccessRx, which is helping businesses and people with their customer success challenges. In this episode, we talk about:
Follow Ashley! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 13 Nov 2024 | 131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco | 00:33:30 | |
What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships. Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments. We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome. In this episode:
Follow Sara! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 20 Nov 2024 | 132 - How to Enable Others to Reach Their Full Potential - Nieves Canada | 00:47:17 | |
How can you, as a leader, truly empower your team to reach their full potential? In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations. My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others. Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering others to recognise their unique talents and thrive in their personal and professional lives. Nieves also shares valuable information about leadership, active listening, and the significance of building trust within teams. In this episode:
Follow Nieves! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 27 Nov 2024 | 133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak | 00:36:55 | |
What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence perceptions and interactions. Alexandra also shares her experiences of moving from Ukraine to Romania, her extroverted personality, and her passion for makeup and art. We also talk about the unique challenges and rewards of working in a startup environment. Alexandra provides valuable insights about the world of startups, including the opportunities for career growth, the importance of adaptability, and the potential for burnout. In this episode:
Follow Alexandra! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 04 Dec 2024 | 134 - How Psychology led me into Customer Success - Emma Lampert | 00:41:49 | |
How can a background in psychology and neuroscience shape a career in customer success? I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers. Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth. In this episode:
Follow Emma! Emma’s website. This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 22 Jan 2025 | 135 - How to Transition from Recruitment into Customer Success - Ewa Zajac | 00:39:49 | |
How can the skills you’ve learned in one job help you succeed in a completely different field? My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success. Ewa talks about her career transitions, the importance of relationship building, and the transferable skills between recruitment and customer success. She also talks about the challenges she faced stepping into a leadership role without a traditional customer success background and how she empowered her team to thrive. In this episode:
Ready to learn how to handle career changes, build stronger relationships, and grow in any role? Don’t miss this inspiring conversation with Ewa Zajac. Tune in now! Follow Ewa. This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 19 Feb 2025 | 136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan | 00:35:00 | |
In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust. She’s the Manager of Client Success at ITGL and a passionate communicator - which you will see once you listen to this episode. We dive into practical, actionable tips for achieving your goals, including:
Patricia also reminds us that customer success is about people - listening, learning, and engaging with empathy. In this episode:
Whether you’re in sales, account management, or any client-facing role, this episode is packed with first-hand tips you can start applying today. Follow Patricia. This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 07 Mar 2025 | London Live: An Intimate Evening with Daphne Costa Lopes | 01:32:23 | |
In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes. Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This is Growth podcast, shared her journey, shaped by a disciplined upbringing, expat life, and a relentless drive for growth. She revealed the daily habits that keep her focused, how climbing Kilimanjaro helped her find closure after losing her father, and why her next challenge, Mount Everest Base Camp, reflects her approach to both life and career. Of course, we also talked Customer Success. Daphne shared insights on leadership, career growth, and the evolving role of Customer Success in business, including AI-driven shifts like the move from utilisation-based to consumption-based payment models. Our audience came prepared with questions on the future of subscription models, managing feedback, and effective customer advocacy strategies. Tune in for an inspiring, real, and deeply human conversation. Follow Daphne Costa Lopes __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 19 Mar 2025 | 137 - A CS Recruiter's Guide to Finding Your Perfect Role - Swati Garg | 00:34:55 | |
In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US. Swati’s career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journalist before pivoting into recruitment. Today, she helps CS professionals land roles by focusing on personalised applications, networking, and showcasing measurable impact. We cover: ✅ Resume strategies that work – How to use keywords effectively so recruiters find you. Swati’s key message? Don’t be afraid to reach out! This episode is packed with actionable advice for anyone job-hunting in CS or just wanting to future-proof their career. Follow Swati. This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 01 Apr 2025 | [WiCS PowerUp Masterclass S2:E1] Revenue-Driven CS: Proving ROI & Driving Executive Alignment | 00:51:47 | |
Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Watch this exclusive masterclass to learn how to build compelling, finance-driven business cases, align CS initiatives with revenue targets, and confidently lead conversations that secure executive buy-in. Don’t miss this chance to transform Customer Success into a powerful revenue driver! Featuring: Marilee Bear, CRO at Gainsight Marija Skobe-Pilley, Founder of Women In CS
👉 Follow Marilee on LinkedIn: https://www.linkedin.com/in/marileeb/ 👉 Learn more about Gainsight: https://www.gainsight.com/ __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 03 Mar 2022 | 61 - The Fundamentals of Customer Success - Jan Young | 00:30:30 | |
In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider. We talk about: ✨ The passion for Customer Success ✨ What is consulting and what is customer success ✨ Tips for transitioning to customer success ✨ The correlation between your environment and job satisfaction ✨ The fundamentals of customer success Listen to the episode on all streaming platforms. Follow Jan: https://www.linkedin.com/in/jan-young-cx/ ********* About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
********* 42 - The Role of Customer Success Communities - Violaine Yziquel 45 - How to Practice Emotional Intelligence - Ashna Patel 47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore 53 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat 55 - Metrics in Customer Success - Apoorva Sudarshan __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 01 Mar 2023 | 70 - How to Build a Customer-Centric Organisation - Kia Puhm | 00:31:16 | |
In this episode, I’m talking to Kia Puhm, Founder and CEO of DesiredPath, a CX solution that helps companies be customer-centric to achieve smarter, faster revenue growth.
Career Journey: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 08 Feb 2023 | 67 - How to Position Yourself for Promotion - Erika Villareal | 00:38:25 | |
In this episode, I’m talking to Erika Villareal - a Customer Success enthusiast, curious by nature, and a process addict. She has been in the tech industry for the last 8 years. She is happiest when she is able to translate customer data into actionable insights that help improve customer experience and drive success. She is currently a Principal Customer Success Manager at Eptura, a leading workspace management solution where she helps her customers drive adoption and achieve their own definition of success. Erika is also very involved with the Customer Success community, where she shares content that helps other professionals succeed in their roles, she has her own newsletter and contributes to multiple CS blogs. Fun facts about Erika:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 10 Feb 2022 | 58 - Importance of Industry Knowledge in Customer Success - Natalie White | 00:21:04 | |
In this episode, I'm talking to Natalie White, Customer Success Manager at Float. Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, building a team at Float. Why would you need to be an industry expert as a Customer Success professional?
As a FinTech pro, Natalie is sharing some investment lessons - actually, where to invest early on when building a team. She says:
And surely, 'Don't run before you can walk! Foundation is everything.' Natalie has been the first-ever female hire at Float, and she's sharing her challenges and lessons on hiring female talent in FinTech and the role of mentoring in bringing more women to Tech! Connect with Natalie: https://www.linkedin.com/in/natalierwhite ********* About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ********* If you like this episode, you will also like: 06 - How to Get Your First Customer Success Job - Irit Eizips 24 - How to Narrow the Gender pay Gap During the Hiring Process - Kristi Fal __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 16 Feb 2022 | 59 - How to Get A Seat at a Table for Customer Success - Monica Trivedi | 00:22:45 | |
In #episode59, Monica Trivedi, Director of Global Customer Success at Building Engines is revealing her ways of showcasing customers’ wins and the impact Customer Success has on the overall organisation and customers. Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest!
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| 24 Feb 2023 | 69 - How to Level Up in Your Customer Success Career - Sally Hamdan | 00:40:24 | |
In today's episode, you'll meet Sally Hamdan, Customer Success Manager at Asana. She's also an active member of the Customer Success Network where she contributes to the advancement of the CS profession and also teaches at HEC Paris in her free time to help students boost their Linkedin presence to find their next dream job. Fun Facts About Sally
Career Journey Sally’s career started at home in Lebanon within HR and the Learning & Development department where she thrived as a trainer. Her life brought her to France, where she got a role at LinkedIn as a Customer Education Specialist which evolved into a Customer Success role. Sally received specialist training with LinkedIn on customer success. Within her successful career journey, Sally worked with some distinguished companies like LinkedIn, Box, and now Asana. Motivation Sally loves the fact that her role requires continual learning and challenges that comes with working with clients from different functions. She’s learning how a company functions through her understanding of how they want to use Asana and what for and trying to guide them in the process. “Feeling that I learn something new today, every day when I go to bed is the biggest motivator for me.” How to Level Up in Your Role: Sally believes that your attitude is everything. The attitude you bring to work, the attitude you bring with your clients, the attitude you bring to your own personal growth, and your own development to your colleagues are key. Supporting people around you in the workspace and bringing wellness, and a healthy or balanced lifestyle is really important to Sally, she is passionate about it. She loves to make a positive impact on her colleagues and is a Culture Champion (former CFO - Chief Fun Officer!) Follow Sally: https://www.linkedin.com/in/sallyhamdan/ *********** About Women in Customer Success Podcast: Wom __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 30 Mar 2022 | 63 - How to Leverage Tools to Create a Success Department In a Startup - Hadas Rahamim | 00:23:57 | |
In this episode, we welcome Hadas Rahamim - Head of Customer Success & Business Operations at Exceed.ai, Genesys Hadas is sharing her journey from product management to customer success, tips on leading Success organisation in a startup, managing global customers and competing priorities. We talk about:
Follow Hadas! ********* About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow:
Join the Women in Customer Success Network! If you like this episode, you will also like: 06 - How to Get Your First Customer Success Job - Irit Eizips 08 - Customer Success Happiness - Shanta Bodhan 13 - How to Practice Empathy - Sama Hafeez 17 - How to Lead with Authenticity and Kindness - Kay Mukherjee 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson 47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore 62 - How to Lead by Example - Revathi Venkatraman __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 10 Mar 2021 | 34: How to Be a Boss of Your Career - Emilia D'Anzica | 00:32:06 | |
Today I'm talking to Emilia D'Anzaca, The Founder and CEO of Growth Molecules and one of the global Top 25 Customer Success Influencers 2021. With all the initiatives she is involved in the global customer success community, Emilia still finds the time for speaking at conferences, being a board member of educational institutions, and coaching other professionals at Catalyst Coaching Corner.
Follow Emilia! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 17 Mar 2021 | 35 - Career Lessons for Young Professionals - Karolina Adamus | 00:38:39 | |
In today's episode, I'm talking to Karolina Adamus, Customer Success Enthusiast and an advocate for Humble leadership. Karolina has been in the customer success industry for a few years already and she is very passionate about helping young customer success enthusiasts secure their first job in the industry.
Follow Karolina About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 24 Mar 2021 | 36 - How to Become an Expert on Yourself - Ronni Gaun | 00:27:42 | |
Today I'm talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known influencer in the customer success industry. Her content is thought-provoking and inspiring, and we're discussing a few epiphanies that Ronni shared with her CS community, which I am sure will be very valuable for you.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 31 Mar 2021 | 37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson | 00:34:17 | |
In today's episode, I'm talking to Stacey McPherson. She is sharing her lived experience of being a woman of colour in Tech. Stacey is such an inspiring woman with a wealth of business and cultural background and experiences, having lived and worked on three continents (Asia, Europe, USA).
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ Curated Content If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 07 Apr 2021 | 38 - Why Customer Onboarding Matters? - Donna Weber | 00:32:00 | |
If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices.
If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 21 Apr 2021 | 39 - Lessons from the C-Suite - Megan Bowen | 00:34:55 | |
Today, it is a pleasure to share a conversation with Megan Bowen, the Chief Customer Officer at Refine Labs. While Megan is sharing her career story, great successes, and accomplishments, she's also making a point about how the biggest learning and growth come from the hard moments of your career.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ Curated Content
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 28 Apr 2021 | 40 - Are Your Customers Getting Value? - Charlie Harvey | 00:28:20 | |
Today I'm talking to Charlie Harvey, a Vice President of International Customer Success at Zappi. As well as being recognized for building and executing an international customer success strategy, Charlie has also been named ChurnZero's 10 Customer Success Leaders to Watch in 2021. Indeed, we kept an eye on her work and it is a pleasure to bring this conversation to you today.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ Curated Content If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 07 May 2021 | 41 - How to Set Your Team Up for Success - Emily Garza | 00:37:20 | |
In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ Curated Content If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 19 May 2021 | 42 - The Role of Customer Success Communities - Violaine Yziquel | 00:30:00 | |
Who doesn't know about Customer Success Network yet? Started in Europe, this is the ultimate global CS community that you should be part of! We already spoke with Kate in Episode 29 about its beginnings.
Follow Violaine! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ Curated Content
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 26 May 2021 | 43 - How to Advocate for your Team - Laura Lakhwara | 00:27:58 | |
Today I'm talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She's been named as a Product Builder of the 2020 Inspiring Fintech Females list for her contributions to technology adoption with the organization.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 10 Jun 2021 | 44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio | 00:42:00 | |
Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honourable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace.
Stay tuned till the end, especially if you are a parent as we try to unlock some recipes for caring about our children. Having a child with special needs has broadened Natalia's horizons and led her to want to give back to the community. She does this by volunteering as a trustee for a children's charity named Down's South London, which has been amazing at maximizing her child's potential through early intervention and multidisciplinary therapy. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 17 Jun 2021 | 45 - How to Practice Emotional Intelligence - Ashna Patel | 00:35:59 | |
Today I'm talking to Ashna Patel, Manager of Customer Success at Ascend Cloud. Ashna is such an amazing, passionate leader, extremely active on a global customer success scene.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 04 Aug 2021 | 46 - How to Find Your Niche in Customer Success - Elisabeth Courland | 00:27:57 | |
Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor, blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.
Follow Elisabeth! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ Curated Content If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 01 Sep 2021 | 47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore | 00:39:15 | |
Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 15 Sep 2021 | 48: How to Propel your Career - Kellie Capote, CCO at Gainsight | 00:31:18 | |
Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 22 Sep 2021 | 49 - How to Build a Customer Success Team in EMEA - Christine Hale | 00:30:00 | |
Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________
If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 05 Oct 2021 | 50 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat | 00:30:00 | |
In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of cultural and regional differences and Prakhya is sharing her tips for growing successful diverse teams.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________
If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 13 Oct 2021 | 51 - How to Productise Customer Success - Anu Dudhat | 00:31:51 | |
In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! ___________________________________________________ If you like this episode, you will also like: __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
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| 03 Nov 2021 | 52 - How to Land Your Dream Customer Success Job - Kat Fisher | 00:38:17 | |
Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search?
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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