Whats Best For The Patient Is Best For Business (Jerry Durham)

In this week's episode, Jerry is joined by Dr, Danny Matta. Danny is an entrepreneur with a passion for helping other business owners. He’s become a go-to business consultant for cash-based physical therapy practices across the country. As the founder of Athletes’ Potential, he’s developed his 4 simple but effective keys to a successful business.

In today's episode, they will cover burnout in the profession and how to prevent it? Building work environments that help prevent burnout. How to develop leaders in your business? Your business should support the life you want to live. If you try to help everyone then you end up helping no one!

Additional Resources:
Reach out to Danny: 

Social: 
Instagram:https://instagram.com/dannymattapt
Facebook: https://www.facebook.com/groups/ptentrepreneur/
Website: https://drdannymatta.com/

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about every successful patient journey in your business has these 5 words managed to the T. Those words are Fear, Doubt, Uncertainty, Trust, Expectations.   What I found out early in my business about these 5 words. The more trust you have the fewer of the 5 words you have. Drop-offs and cancel rates are caused by these 5 words. If the patient does not set the expectation you must set it for them. 

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, Jerry Durham sits down with Michael Silva, a seasoned physical therapist and former clinic owner, to explore the journey of building a patient-centered practice. Michael shares his experiences, from starting a cash-based clinic to growing it into a thriving multi-location business, all while maintaining an unwavering commitment to exceptional patient care.

Listeners will hear how Michael’s dedication to creating a connected and engaging experience for patients set his clinics apart in a competitive market. He discusses the strategies that made his practice successful, including hiring the right team members, implementing effective systems, and focusing on the full patient journey.

Throughout the conversation, Michael emphasizes the importance of motivation, engagement, and consistently delivering on promises. He also delves into the significance of breaking stereotypes in healthcare and surprising patients with outstanding service.

Jerry and Michael explore valuable lessons on leadership, the critical role of understanding the patient experience, and why it's essential to prioritize the majority of patients who truly appreciate the care they receive.

Whether you're a healthcare professional, clinic owner, or simply interested in the nuances of providing exceptional service, this episode offers actionable insights that can elevate any practice and enhance patient satisfaction.

Tune in to discover how thoughtful actions can make a significant difference in both patient satisfaction and business success.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you a clinician or clinic owner in the physical therapy world tired of the status quo? Looking for new ways to treat underserved populations and differentiate your practice? Then you're in the right place! In this episode, we sit down with Dr. Gretchen Hawley, an MS certified specialist in physical therapy, who is revolutionizing how MS patients are treated and cared for.

What You'll Learn:

• How Dr. Gretchen’s groundbreaking training program helps clinicians and clinic owners specialize in treating Multiple Sclerosis (MS).
• The challenges and limitations MS patients face in finding specialized care.
• The transformative power of understanding neuroplasticity in treating not just MS but other neuro-based diagnoses.
• The business case for specialization: More visits, more impact, and how to attract this underserved population.

Dr. Gretchen reveals her three-step framework for providing specialized MS care, involving thorough education, hands-on treatment techniques, and goal-setting, all focused on enhancing the neural pathways. Learn how this fresh approach has not only improved her patients' lives but also changed how insurance companies view treatment efficacy.

Whether you're a clinician wanting to upskill or a clinic owner striving to broaden your services and impact, this episode is packed with insights that could transform your practice. Stop sitting around waiting for change—become future-ready today!

Connect with Gretchen:

https://www.doctorgretchenhawley.com

The MS Therapist Toolkit Info

The MS Therapist Toolkit Waitlist

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Welcome back to part 2 where we dive deep into the transformative world of direct care models in physical therapy, brought to you by Second Door Health. In the first episode, we laid the groundwork by discussing the 'why'—the core motivations and the targeted audience of direct care. Transitioning to this episode, we shift gears to focus more tactically on the 'how'—the concrete steps and strategies required to operationalize these innovative care models within your practice.

Joined by Scott and Ryan from Second Door Health, this session explores the practical aspects of integrating direct care into existing practices. Learn about creating efficient workflows, reducing administrative burdens, and utilizing Second Door Health’s software solutions designed to enhance care delivery, streamline billing, and maximize return on investment. We discuss the importance of starting with familiar connections in your community, leveraging relationships to ease into direct contracting with local employers.

Whether you're a seasoned practice owner or a newcomer curious about direct care, this episode provides a comprehensive roadmap and real-time insights into making the transition smoother and less intimidating. From benefit design and enrollment marketing to the final steps of showing tangible results and getting paid, every facet of implementing a successful direct care strategy is covered.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, Jerry sits down with John DeLucci, a seasoned leader in the healthcare industry, to dive deep into the importance of operational excellence and its impact on both patient care and business success. John shares his insights from over a decade of experience in management, highlighting the critical role that efficient operations play in creating a well-oiled machine that benefits everyone—patients, clinicians, and the entire team.

Together, they explore topics such as the significance of hiring the right people, the balance between individual check-ins and group meetings, and the often-overlooked value of empowering front desk staff. John emphasizes the need for collaboration, transparent communication, and a culture that embraces continuous improvement and learning from failures.

Whether you're a healthcare professional, a manager, or simply interested in leadership and operations, this episode offers valuable takeaways on how to build a cohesive, high-performing team that drives both clinical and business success.

Book mentioned in this episode: Waking Up a Leader: The Five Relationships of Success by Daphne Scott 

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about 10 point checklist for every new patient phone call. Learn how to listen. Use this tool to get patients to arrive pay and stay. 

Reach out to Me:

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join host Jerry Durham and guest Alex Bendersky as they dive deep into the evolving landscape of physical therapy. In this episode, they explore the intersection of value-based care, business models, and collaboration within the healthcare system. Alex shares insights into the importance of understanding and articulating the value of physical therapy, emphasizing the need for clinicians to align with economic values while maintaining their clinical expertise.

Throughout the conversation, they discuss the potential for physical therapists to drive change by expanding their knowledge base, embracing collaboration with stakeholders across various domains, and challenging traditional models of care. From redefining the role of physical therapists as agents of change to leveraging technology and data to enhance patient outcomes, Jerry and Alex provide valuable insights for both aspiring and seasoned professionals in the field.

Listeners will gain a deeper understanding of the opportunities and challenges facing physical therapy today, along with practical strategies for navigating this rapidly evolving landscape. Whether you're a clinician, student, or healthcare professional interested in shaping the future of rehabilitation, this episode offers valuable perspectives and actionable insights to inspire meaningful change.

Tune in to explore how physical therapists can unlock their full potential, drive innovation, and create lasting impact in the world of healthcare.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

 How do you create actionable and repeatable business processes while staying true to your original creative vision?

In this week's Action Series episode, in part 3 Jerry is joined by Frank Benedetto. Frank has been a Doctor of Physical Therapy for 10 years, and one of the most credentialed in the USA, he is double board-certified in both orthopedics and sports, Frank, like many clinicians, fell into Physical Therapy after receiving treatment for a broken leg and a shoulder injury in his teens. He now helps disruptive healthcare entrepreneurs launch and scale mission-driven businesses without going into debt or trading away their life with The HoneyBadger Project,

In today's episode, they will cover How Frank's business has provided him and his family with the hope of a better future  by building a business that is driven by a purpose beyond profit. How can creativity and innovation be the cornerstones of the business, even if you are just a start-up?  How do you lead in a new era that is less about ordering and telling, and more about building relationships? How to develop and take charge in today's world of business.

What you’ll learn from this podcast:

4:38 - Creating a business saved Frank

8:25 - What is a mission-driven company? 

14:08 - be a client-customer business

19:00 - Own the process, not the outcome. 

21:09 - Helping you find your calling, commit to your niche, and how to study that niche 

28:19 - The Pathway of Healing holistically 

31:26 - Building a scalable business through your business process and system 

Additional Resources:

Reach out to Frank Benedetto: 

Social:

Instagram: @frank_benedetto

Facebook: https://www.facebook.com/frank.benedetto.dpt

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you worried about the price of your products and services? Do you think that's why customers don't buy from you? Or are you wondering how to get more sales when your prices are higher than the competition? 

In this week’s episode, I continue to talk about the last series of "Art and Science of Selling in Healthcare" - Dealing with Price. How to create an irresistible offer and make price less the issue. How to maintain the conversation after you introduce your PRICE. How can you get your first appointment after your first phone call? So how do you give your patients to take action? You start with value first and price second.

What you’ll learn from this podcast:

1:25 - Manage VALUE before the price 

2:13 - Do not avoid the conversation on the PRICE! 

3:08 - Set an expectation on WHEN will they get a price

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you having a hard time figuring out how to efficiently move through a call and do the business priorities to make the person on the other end feel that they are the priority at the same time? Do you want to know how you can maintain control of your calls?

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 3. How can you handle the person calling? What is the ART side of the first call? What should you do to make the patient feel more heard? How can care does not take care of and create patients’ success? Caring is the result of the art side. Acknowledge and ask permission-based questions with yes-or-no questions where you can maintain control of the call and get the information you need to make sure that person knows you have an expert who can help them understand their problem and can give them a plan of care. If you understand that you need a problem to be solved with people’s expectations, then that’s the way you set up that question.

What you’ll learn from this podcast:

2:21 - Empathy is not sympathy 

3:31 - The extreme of the science side is caring 

4:55 - The art of the first call

7:20 - How to handle the person calling

Reach out to Me:

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Facebook group - https://www.facebook.com/groups/488519702342284

Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about changing your mindset to serve the patient. What is behind a lead conversion? Marketing is the start of the patient journey. YOU DO NOT NEED MORE NEW PATIENTS! Think of long-term solutions, not one month.  

Reach out to Me:

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about what am I doing to challenge myself. Go pick up your old books and implement what they teach. The world of sales belongs in healthcare!

Reach out to Me:

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about what is the goal of the first call with a new patient? How should you start every call? Answer why will they pay and stay? 

Bonus: What shouldn't you say on a call?

Reach out to Me:

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Today I’m joined by Dr. Rebeca Segraves as we explore groundbreaking strategies in healthcare delivery. We’re getting into the dynamic intersection of patient care, education, and empowerment, showcasing innovative approaches that are reshaping the industry.

In this episode, we recap from our extensive experience in healthcare leadership and education to discuss the transformative impact of empowering patients through knowledge. We share stories of healthcare professionals who are pioneering new models of care, emphasizing proactive health management and community engagement.

We’re shining a light on bridging the gap between hospital settings and community outreach, creating sustainable solutions to enhance patient outcomes. From leveraging technology to fostering collaboration across disciplines, they highlight practical strategies that empower healthcare providers to thrive in today's complex healthcare landscape.

Join the conversation and learn how education and empowerment are key catalysts for driving positive change in healthcare.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In today's episode, I'm joined by Kate Markland, as we embark on a transatlantic conversation, highlighting the universality of healthcare challenges, both in the U.S and the UK.

While we might be miles apart, Kate and I quickly realized that the core issues impacting clinicians and clinic owners are quite universal. Despite cultural nuances, there's a shared struggle: local practitioners feeling overwhelmed and crushed by the looming corporatization of healthcare. This corporatization often overshadows the personalized and unique care these local practitioners bring to the table.

Through our conversation, we dive deep into understanding the need for solid foundations in any healthcare practice. Drawing inspiration from successful corporations like Starbucks and McDonald's, we discuss the importance of not just emulating their business strategies, but also ensuring an optimal patient experience. We emphasize that while creativity and personalization are crucial, the basics and foundational work can't be ignored.

The potential in healthcare is immense, and both Kate and I believe that with the right approach, small practitioners can offer transformative experiences to their communities, ones that even the big corporations can't rival.
 

Liked this conversation, want to hear more?

Connect with Kate
https://www.katemarkland.com/grow

 Follow Kate on LinkedIn https://www.linkedin.com/in/kate-markland/

Join Kate's group of like mind practitioners "Self-Proficient Health-preneurs Stand Together" https://lnkd.in/eW6isTy3

Or prefer to start conversations the old-fashioned way?

Call Kate here: https://calendly.com/kate-markland/schedule-a-call-with-me

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about THE MAP TO THE GOLDMINE: Recap of the last 20 episodes! Listen to these episodes in order to get the most value for your time and return on ROI. 

Episode 5: YOU DON'T NEED MORE NEW PATIENTS!

Episode 19: Why the only focus is ARRIVE, PAY, and STAY

Episode15: FDUTE: Fear, Doubt, Uncertainty, Trust, Expectations

Episode 17: The 3 objectives to increase first visit arrivals!

Episode 7: 3 THINGS ALL (POTENTIAL) NEW PATIENTS WANT

Episode 6: THE 2 QUESTIONS YOU MUST ANSWER AFTER ALL NEW PATIENT CALLS

Episode 9: YOUR TEMPLATE FOR 1ST PHONE CALL SUCCESS

Episode 16: Owning every New Patient conversation: The TRIPLE A

Episode 8: 4 THINGS YOU MUST DO ON ALL NEW PATIENT CALLS

Lastly, the two most commented on episodes. 

Episode 18: Why you must be a problem solver BEFORE they even schedule!

Episode: 20: More Money In your practice, with NO New Marketing! (Fix Your Leaky Bucket)

Reach out to Me:

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Today I got to talk with Mike Major, Physiotherapist and Found of ClinicDash. Mike discusses his background in the military and leadership training, which instilled in him the importance of communication and teamwork. He also talks about his experience working for a national company and managing multiple clinics, which ultimately led him to realize the misalignment between his values and the prevailing model of seeing multiple clients per hour.

Determined to create a clinic that prioritizes patient care and provides a great experience, Mike embarked on a journey of financial modeling and patient-centric design. He mapped out the patient experience, identified leading indicators, and developed spreadsheets to measure and track progress. Over time, these spreadsheets evolved into ClinicDash, a software that encompasses the entire patient experience and provides valuable data and insights. Through his story, Mike emphasizes the importance of aligning business models with values, focusing on the patient experience, and utilizing data-driven metrics for sustainable growth.

Connect with Mike:

LinkedIn

ClinicDash

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

This week you're getting to hear it from a BUYER himself; Dave Kittle. What does the process of buying and selling look like? How can you have leverage as the seller? What factors can affect the dollar amount YOU get at the close?

This is a good one! Take notes and then listen to it again (and again)

Connect with Dave:

YouTube

Podcast

Twitter

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

How can you add value to your patients in order for them to trust you more and want to maintain your services through your treatments, not just once but on a long-term basis? How will you attract and retain your patients? 

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 5. How to implement, apply, and do the Selling as an Expert in order to retain your new patients. How to shift your Patients mindset into buying your Journey. Everybody is selling the same outcome, what differentiates you from other providers? Does your business get better if you are selling the Outcome? Sell the outcome in the context of the journey with you.

What you’ll learn from this podcast:

1:38 - Sell the Journey not the Outcome 

4:38 - Selling as an Expert vs the Commodity 

5:17 - The Five Phases of the Outcome 

13:14 - The Work of the Provider 

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the ULTIMATE plan of care metric. What makes up a complete plan of care? Arrival is the mindset you need to focus on not schedule! You can have patient success if you focus on ARRIVE, PAY, and STAY.  Get away from " Generating visits." You should have zero no-shows, zero drop-offs. If you prioritize this in your practice.  

Reach out to Me:

Social:

Facebook group

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

 Have you ever wondered what it takes to sell your first call?  Are you curious about pricing for a call or how to set yourself up for success? 

In this week’s episode, I will recap the full series of Art and Science of Selling in Healthcare - The Art Of The First Phone Call. Learn about the best ways to approach your first phone call, and get you on the right path to success. Learn the whys and hows of selling, how to approach common questions and concerns that might arise, to price and position yourself. 

What you’ll learn from this podcast:

1:50  - The Art and Science of Selling 

3:44 - Taking control of the conversation 

5:08 - You have everything you need to be successful at your front desk 

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the metrics of your business that correlate with your patient success. You need to understand all the touch points with the patient in your business. The most undervalue and misunderstood interactions in your practice are outside of your clinical care. Lastly, What is your biggest leverage points. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s podcast episode, we’re talking about the transformative impact of AI technology in healthcare documentation, featuring Yansen Zhou, Founder and CEO of Hippo Scribe. They talk about how AI tools like HippoScribe address the pervasive challenge of documentation across healthcare specialties. Yensen highlights HippoScribe's approach, using a Chrome extension for intuitive integration with Electronic Medical Record (EMR) systems, contrasting it with traditional API-based methods.

The conversation touched on the initial learning curve for customizing templates but emphasized the tool's user-friendly nature for basic functionalities. Regarding AI learning, Jensen explained HippoScribe's iterative improvement process based on user feedback, aiming to enhance accuracy and customization over time.

They discussed the specific applications within Physical Therapy, Occupational Therapy, and Speech-Language Pathology, where detailed and efficient documentation is critical. Yansen emphasizes how streamlined documentation processes improve operational efficiency and serve as a compelling factor in clinician recruitment.

Overall, this episode provides insights into AI's evolving role in modernizing healthcare operations, with HippoScribe positioned as a partner in advancing healthcare documentation practices through continuous improvement and user-centric development.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about Who this podcast is for and who it is not for. This show is for healthcare practices that want to serve more people in their community with their service. This show will challenge your beliefs, biases, opinion, and even your experiences in healthcare. It does not care about your payer model or your practice model. Business success comes from the patient success which leads to your success.   

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about a mindset shift I began implementing beginning of last year that helped grow my business. You need to focus on the process, not the outcome! You CANNOT control the outcome. The longer you are on a call the more uncertainty you create. The biggest reason for adhering to the process. 

Reach out to Me:

Social:

Facebook group

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

What does "sincere" conversation mean when communicating with a client? What is the strategy behind every effective conversation?

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How the most undervalued business process creates a bigger impact in the Ecosystem. What setting up the provider for success for the sales cycle?  How does the front desk become the greatest impact on the provider? How to change your front desk process to prevent canceled calls? You must acknowledge and understand the problem in order to be solved. You have to give your prospect the cost-benefits before they achieve their goals! The Science of Intake Process in Building the Art of conversation! 

What you’ll learn from this podcast:

(1:51) - The beginning of the journey has the biggest impact on your business 

(2:34) - How the Ecosystem creates an impact in your business

(5:30) - How to change your front desk and lower the percentage of your canceled calls 

(6:49) - The ‘Map of the Gold-Mind’ - 5 step sales process for your front desk

(7:45) - Step One: Acknowledge the caller 

(9:33) - Step Two: What is the problem that needs to be solved? 

(12:59) - Step Three: Sell the Expert based on the problem and expectations that need to be solved

(15:19) - Step Four: How are you gonna pay for this? 

(16:00) - Step Five: Recap 

Reach out to Me:

Social:

Facebook group - https://www.facebook.com/groups/488519702342284

Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Anthony Maritato is a Physical Therapist and Clinic Owner that took a nontraditional route to the profession, which you'll hear about in this episode. He now owns 2 In Network Physical Therapy Clinics in Ohio. His business approach when it comes to running an In Network practice is also nontraditional and the reason we're having a conversation today! Regardless of the payer model of YOUR practice.. there's a lot to be taken away from what Anthony has to say! 

Connect with Anthony:

Zero to Paid Course

YouTube

LinkedIn

Facebook

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

We’re contuniung the conversation about getting paid in healthcare. In today’s episode, Jerry welcomes Shreya, co-founder and CEO of Pledge Health, a pioneering platform in patient AR management. Shreya shares her journey from tech at Microsoft to disrupting healthcare billing with Pledge Health. Their platform automates benefits verification, creates cost estimates, and facilitates seamless patient communication. Imagine knowing your healthcare costs upfront—no surprises, just clarity.

Discover how Shreya's personal frustration with healthcare billing led to a revolutionary approach that's streamlining processes for clinics and improving patient satisfaction. From reducing front desk workload to increasing collections, Pledge Health is transforming healthcare economics one clinic at a time.

Tune in as Jerry and Shreya discuss the impact of transparency on patient care, the future of healthcare automation, and why understanding costs upfront is crucial for both patients and providers. Whether you're a healthcare professional or simply curious about the future of medical billing, this episode offers insights you won't want to miss.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The final episode of the Countdown Series has led up to this ONE thing you MUST DO for business success! What's that? Well, it's NOT to think in "transactions". It's to shift from thinking in transactions and think more in... (well, you'll find out!)

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the patient lifecycle. How do you create patients success? Why your team needs to be dialed into the patient's process. Focusing on the patient experience is a waste if you have not focused on their lifecycle first. Creating systems to create the patient experience. 

Reach out to Me:

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Facebook group

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the Why you must be a problem solver BEFORE they even schedule! How to have a problem-solver mentality? Selling the outcome does not grow your business. People are looking for a solution to their PROBLEMS! How to set up the provider for success? How to build in fewer objections from New Potential  Clients.

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr, Danny Matta. Danny is an entrepreneur with a passion for helping other business owners. He’s become a go-to business consultant for cash-based physical therapy practices across the country. As the founder of Athletes’ Potential, he’s developed his 4 simple but effective keys to a successful business.

In today's episode, they will cover what he learned from practicing prehab on a military base? Convincing himself out of traditional Physical Therapy. Tip for a new practice owner. Finding someone that compliments you in your business. Helping over 108 communities scale and grow towards his mission. 

Additional Resources:
Reach out to Danny: 

Social: 
Instagram:https://instagram.com/dannymattapt
Facebook: https://www.facebook.com/groups/ptentrepreneur/
Website: https://drdannymatta.com/

Reach out to Me:

Social:

Facebook group

Youtube
 

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Danelle Dickson, PT, DPT, OCS, is a 16 year licensed physical therapist, Performing Arts specialist, Orthopedic clinical specialist, and owner at Performance Plus Physical Therapy.  She is also the host of the Dancing around Elephants Podcast, co-founder of a business mentorship for minority women: The Black Female Foundation, and co-founder of the Dance Ready Project, an online hub for tools and resources for dancers.

In today's episode, they will cover how she has combined medicine and the dance world. How she found her inspiration to become a Physical Therapist from a dance injury. Taking a risk as a new grad on a Visa and saying no more to burning out. Finding a clinic that fits her and her values.  

Additional Resources:
 

Reach out to Danelle: 
Social: 
Instagram: https://www.instagram.com/3ptdc/

Facebook: https://www.facebook.com/PerformancePlusPhysicalTherapy/

Youtube: https://www.youtube.com/channel/UCBgmVMlWMH_iW9IbeluYbQQ

Website: https://www.3ptdc.com/

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

If you're a fitness coach or clinician who is burned out, you're only one offer away from creating better client/patient retention and escaping the never ending cycle of needing "more new patients". The key is to understand your client's needs, goals and desires as well as where they are in their journey of life. Then, you need to know how to sell it!

Tune into this episode to learn all about it and so much more!

This is a good one!

Connect with Dr. Matt Shiver:

Website

Instagram

LinkedIn

Facebook

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, we welcome back Mike Eisenhart, founder of ProActivity and a repeat guest whose insights into preventive health care remain as relevant as ever. Mike shares his journey from a traditional PT to a pioneer in population health, detailing how he transformed his career dissatisfaction into a thriving direct-to-employer practice.

He discusses the evolution of his business model, ProActivity, which shifts the focus from treatment to prevention, and highlights the financial logic behind investing in employee health.

Mike continues in an advisory role, aiming to expand their reach and impact. Tune in as Mike provides a compelling look at how proactive health care not only saves costs but also enriches lives, offering a powerful model for physical therapists seeking a fulfilling, innovative career path.

Links mentioned:
https://www.pro-activity.com
https://www.aphpt.org

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join me with guest Dr. Josh Funk in our latest episode of What’s Best For the Patient is Best for Business as we explore the transformative journey of Rehab2Performance in modern healthcare. 

Driven by a commitment to integrate physical therapy, nutrition coaching, and mental health support, Rehab2Performance is reshaping patient care with comprehensive, accessible services. Our discussion digs into the pressing challenges of healthcare accessibility and affordability, advocating for hybrid models that combine in-person sessions with online resources. Josh highlights the importance of addressing these barriers through innovative approaches that cater to diverse patient needs.

We also discuss the evolution from traditional discharge models to a philosophy of continuous engagement. We emphasize the use of newsletters, social media platforms, and online tools to foster community and support holistic health beyond clinic walls.

Josh explains how Rehab2Performance pioneers intrapreneurship within healthcare, creating new roles and opportunities for professionals. He emphasises the significance of mentorship and ongoing education in empowering healthcare providers to navigate and thrive in a dynamic healthcare landscape.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Dr. Lisa Van Hoose and the TEAM at The Ujima Center are the personification of seeing REAL solutions and TAKING ACTION. This is the longest podcast to date that I have been involved with and I wish it could've kept going!!  Dr. Van Hoose and her team share their insights and thinking around being not only a solution in their community, but being a solution upstream that will impact generations to come.

There is no sitting around The Ujima Center waiting for people to show up with medical conditions or other issues! This is a proactive group who see real solutions for many issues that others wait around to treat and manage.  Sit back and listen in as Dr. Van Hoose breaks down how this thinking can be applied to current healthcare thinking and practices in any community.  Cheers! 

FYI - THE UJIMA CENTER: Advancing Black health and wellness justice through collaborations with Black communities and socially conscious partners in Monroe, Louisiana, The Ujima Center is making a big impact in their community one person at a time. I hope you enjoy listening to this conversation as much as I enjoyed having it with Dr. Lisa Van Hoose and her team.

Learn more about The Ujima Center here: https://www.theujimacenter.org

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the 3 roles of your front desk. Role one the voice of the company/salesperson or intake personal. Role two the face of the company/ customer service person. How most practices set up role two for failure. Finally, role three is the admin or back-office personal. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Strap in because you're about to hear from Katie O'Bright, PT, DPT, OCS, Owner of Redefine Health Education. Katie's mission with her professional career is to get more PT’s integrated into primary care practice whether that means being located in a primary care clinic or a stand along PT/clinic with a model that has primary care access. In this episode, we talk about how we, as a profession, can create a BIGGER IMPACT and find our greatest POTENTIAL.

Connect with Katie O'Bright:

Website: https://www.redefinehealthed.com/

LinkedIn: https://www.linkedin.com/company/redefinehealthed/

Twitter: https://twitter.com/redefineconed

Instagram: https://www.instagram.com/redefinehealthed/

Facebook: https://www.facebook.com/RedefineHealthEd/

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In today's episode, I'm thrilled to have Ryan Smith from APHPT (Applied Prevention and Health Promotion Therapies) as my guest. We dig deep into how APHPT is revolutionizing healthcare through a proactive approach, especially in employer-sponsored programs. Ryan and I explore the philosophy that "What's best for the patient is best for the business," and we talk about how physical therapists can serve as guides in clinics or as facilitators in community healthcare initiatives.

I also share a transformative experience I had when I spent a day with Mike Eisenhardt of ProActivity. His insights fundamentally shifted how I think about healthcare and where we, as therapists, should focus our energies for maximum impact.

So, if you're a healthcare professional, a business leader, or just someone interested in the future of preventative healthcare, you won't want to miss this discussion. We delve into the intersection of health, business, and community, and discuss how you can be a part of this important shift toward a more sustainable and holistic healthcare system. Tune in!

Connect with Ryan

Link to Course Info an Sign up

Follow APHPT on Instagram

ryan.smith@aphpt.org

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

I've done enough secret callers to know that your Front Desk can't answer these 4 (very important) questions after a new patient call. Yet, these questions MUST be answered. Otherwise, your chances of getting a cancel or a no show just increased!

In this short episode, let's talk about the 4 W's your front desk is missing with every new patient call and what to do about it!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join us for a deep dive into the intersection of healthcare and technology in our latest episode featuring Anang Chokshi. Gain valuable insights as we discuss the strategic implementation of technology in patient care and the challenges of integrating it into everyday practice.

Explore the practical applications of AI, machine learning, telehealth, and remote patient monitoring in optimizing patient triage, streamlining workflows, and enhancing clinical decision-making. Discover actionable strategies for leveraging technology to deliver personalized, patient-centered care and navigate the evolving healthcare landscape effectively.

Whether you're a seasoned professional or new to healthcare innovation, this episode provides practical insights to thrive in today's dynamic healthcare ecosystem. Tune in to learn more about the transformative power of technology in shaping the future of patient care.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In today’s episode, we dive deep into the often-overlooked aspects of maternal care that can dramatically impact a woman's pregnancy, birth, and postpartum experience. We start by unpacking the significant gaps in care from pregnancy through postpartum, shedding light on why addressing these gaps is crucial for better health outcomes. The discussion explores systemic issues that contribute to these gaps and their effect on women’s overall wellbeing.

We then shift our focus to the importance of proactive financial planning for expecting mothers. From budgeting for prenatal care to managing potential postpartum complications, we offer valuable insights on preparing financially to reduce stress and improve care accessibility. The episode also highlights innovative solutions for bridging these gaps in care, including the integration of financial coaching with maternal health services. A well-rounded approach—one that includes financial preparedness, ongoing education, and comprehensive support—can truly transform the maternal journey.

Lastly, we explore the concept of postpartum care as a lifelong journey rather than a finite period. The discussion underscores the need for a continuous support system, including follow-up care, to address ongoing health needs and challenges. Practical strategies for healthcare providers are also covered, emphasizing the importance of clear communication, educational resources, and flexible care options. By understanding and addressing both the financial and emotional aspects of care, we can enhance patient outcomes and ensure every woman receives the comprehensive care she deserves from conception through postpartum and beyond.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

During the first call with your client, how do you focus on helping them in what they need? How do you demonstrate your expertise in healthcare practice? 

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How does the first conversation become the roadmap of success? Determine who has more in control of the call? How to drive a person to a choice, and lead down to your path?  Acknowledge the pain and provide to solve the problem! The conversation is the key. Everybody has science in you that works with the art of conversation! 

What you’ll learn from this podcast:

3:08 - control the phone call 

5:19 - Acknowledge is a place of control 

7:23 - how to take control of the conversation 

9:15 - anybody can help you, but not everybody can solve the problem! 

12:19 - How to structure  a permission-based questions 
16:56 - How to differentiate yourself from other providers 

Reach out to Me:

Social:

Facebook group - https://www.facebook.com/groups/488519702342284

Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry Durham dives deep with Zach Smith, PT, DPT, a physical therapist with a penchant for understanding the importance of the patient experience. As Zach reflects on his journey from a fresh graduate focusing on mastering PT skills to realizing the significance of the customer experience and therapeutic alliance, we discover that success in the PT world isn't just about clinical expertise. Whether you're a budding PT or an established clinic owner, this conversation is one worth listening to!

About Zach Smith, PT, DPT

Dr. Zach Smith attended the University of New Mexico where he graduated summa cum laude with a Doctorate in Physical Therapy and magna cum laude with a Bachelor of Science in Exercise Science. Zach currently works as a physical therapist and strength and conditioning coach.

He specializes in orthopedic and sports rehabilitation and injury prevention as well as sports performance. Zach works with all levels of athletes including members of the profession football, baseball, and basketball players as well as a variety of collegiate and high school athletes.

Zach uses a fully integrated approach through the unique use of both physical therapy and exercise science principals to help clients perform at their optimal level while avoiding or recovering from injury. Zach uses his knowledge of physiology, kinesiology, anatomy, and his experience as a division I athlete to safely and effectively maximize performance and recovery.

Zach uses a science and evidence based approach to administer the most effective and current forms of training and injury prevention.

Zach grew up with a passion for movement, fitness, and athletics. He competed at a national level in track and field and was a multi-sport athlete through his childhood. He received a scholarship for track and field from the University of New Mexico, where he specialized in long jump, triple jump, and short sprints.

Through his athletic journey he has overcome several serious injuries that required physical therapy. From these experiences he found a strong passion for helping others return to and maintain peak physical health. He takes pride his ability to return clients to the things they love.

Connect with Zach:

HIDEF Physical Therapy

Follow him on instagram: @zachthept 

Follow him on LinkedIn

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, Jerry Durham engages in a captivating conversation with Dana Strauss, an expert in healthcare transformation. Together, they explore the dynamic landscape of healthcare delivery, focusing on innovative approaches to home care, accountable care models, and the evolving role of primary care providers.

Dana sheds light on the importance of building trust with patients and leveraging technology for e-consults, highlighting how these strategies contribute to improved patient outcomes and reduced costs. The discussion delves into the concept of primary specialty care, where primary care providers can access specialist knowledge without the need for immediate referrals, fostering a more comprehensive and patient-centered approach to healthcare.

The conversation also touches on the significance of culture change within healthcare organizations and the challenges and opportunities associated with transitioning towards value-based care. Dana shares insights into initiatives like the Medicare shared savings program and advanced investment payments, which provide financial support for practices seeking to embrace new care delivery models.

Listeners gain valuable insights into the future of healthcare delivery and the transformative potential of embracing innovation and accountability in patient care. Whether you're a healthcare professional, policymaker, or simply interested in the future of healthcare, this episode offers compelling perspectives on the ongoing evolution of the healthcare landscape.

Tune in to explore how healthcare providers are reimagining care delivery to meet the needs of patients in a rapidly changing world.

Connect with Dana Strauss
https://www.timelessautonomy.com

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about 7 Attributes Of A Great Front Desk Sales Person. They care but that should not be the only attribute out of the seven they have. They have confidence in two things themselves and what they are selling. They are persistent and consistent. They talk to the other person on the phone about them (learn and listen). They adjust their words to fit the potential client's needs. They embrace concerns if any are brought up. Lastly, You Vs me about selling. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join us for an insightful journey into the transformative work of Dr. Katherine Sylvester, a passionate advocate and founder of Operation M.I.S.T.. Dr. Katherine shares her inspiring mission to empower women by educating them about their bodies. What started with local gatherings has grown into a nationwide movement, reaching women of all ages from seven to 78.

In this episode, Dr. Katherine dives into the profound impact of understanding women's health throughout various life stages. She discusses insights into postpartum care, debunking misconceptions that it lasts only a few weeks. Dr. Katherine sheds light on the often-overlooked links between pregnancy complications like pre-eclampsia and long-term health risks such as kidney failure and heart disease.

Through personal anecdotes and patient stories, Dr. Katherine illustrates how proactive education and lifestyle changes can significantly improve health outcomes. She emphasizes the role of physical therapy in supporting women’s health holistically, beyond traditional medical paradigms.

The conversation also explores the broader impact of Operation M.I.S.T, which extends beyond health education to address systemic challenges faced by women. Dr. Katherine highlights the importance of community support, resource accessibility, and collaborative efforts in enhancing maternal and overall health outcomes.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

There are countless ways that Physical Therapy can make an impact in Healthcare and today I got to talk to another leader in the PT world, Rebekah Griffith, who's changing the way people get care by integrating PT in the ED of hospitals.

Today we talk about how physical therapy can be a huge opportunity for the healthcare system to not only save costly resources but how patients can actually get much better care by utilizing PT in emergency department situations.

Connect with Rebekah Griffith:

Website

LinkedIn

Email: theeddpt@gmail.com

You can also listen to her new podcast, In The ED Now.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the Three objectives to increase first visit arrival. How to build a relationship with a client that will last throughout their entire life cycle with your company? Becoming the problem solver. How to set up the provider for success?

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Connect with Jason :

https://www.jasonsharpedptphd.com

Follow him on Twitter

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Today's episode is all about 5 ways to ensure new patients DON'T show up on their first visit! (Are you doing any of these 5 things?) If so, it could be the reason your arrival rate is lower than you want it to be.

Connect with me:

Website

Facebook Group

YouTube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about my journey/ backstory. My best advice for finding the right coach or mentor. The tipping points in my journey. Understanding the flow of business. Hot take " Your front desk is a revenue generator." Lastly, lessons from the mistakes on my 12-year journey. 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

I have heard more conversations in the last 6 months around this topic of buying and selling healthcare practices. Whether you hope to sell in the next 3-10 years or you want to keep your business as an asset, you still need to start with END in MIND! With that being said.. here are 3 things you need to know!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

What are the skills to have in order to achieve greater patient success and success in your business? Are you curious about how you can create better and bigger patient success within your practice?

In this week’s episode, I talked about the arts and science of selling in healthcare. What are best selling skills and attributes in order to create greater success? There are times when marketing and sales are overlapping because you may have someone move into their journey within your business. Start putting that all together to create the patient experience that you wanted to create. The art and skills in the science of selling must have to be present during all the phases to have patient success. 

What you’ll learn from this podcast:

1:00 - The value in selling and putting together YOUR sales process

1:42 -  Flow of a business marketing sales retention referrals

2:11 - The patient’s life cycle 

3:36 - The matrix you need to change and the things you need to do

4:02 - Where does the sales cycle start 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, we're thrilled to welcome Pedro Teixeira, founder and CEO of Prediction Health, for an in-depth conversation about how AI is revolutionizing healthcare documentation and patient care. Pedro takes us through the innovative journey of Prediction Health, starting from its inception to its current state-of-the-art tools like Practice Intel and Sidekick, which are transforming how clinicians work.

Pedro shares the mission behind Prediction Health and how it all started with a passion for computer science and AI long before these technologies became mainstream. We explore how their tools are integrated seamlessly with existing EMR systems, making documentation faster, more accurate, and less burdensome for healthcare providers.

We also discuss the broader impact of these tools on patient outcomes, clinic efficiency, and even the hiring process in healthcare. Pedro dives into the significant reduction in documentation time, improved billing accuracy, and the potential to reduce clinician burnout—benefits that make Prediction Health a game-changer in the industry.

Finally, we talk about the future of AI in healthcare, including exciting features like the HIPAA-compliant Ask AI tool, and how these advancements are setting a new standard for patient care. Whether you’re a healthcare provider, clinic manager, or just curious about the intersection of AI and healthcare, this episode is packed with valuable insights.

Tune in to learn how Prediction Health is helping clinicians focus on what they do best—caring for their patients—while AI takes care of the rest.

Key Topics:

The evolution of Prediction Health and its mission
How Practice Intel and Sidekick are changing the game in healthcare documentation
The role of AI in improving patient outcomes and clinician efficiency
The future of AI in healthcare, including the HIPAA-compliant Ask AI tool
How Prediction Health can help reduce clinician burnout and improve the work-life balance of healthcare providers
Don’t miss this episode if you’re interested in the future of healthcare technology and how it can improve your practice.

Pedro L. Teixeira, MD, PhD, is the co-founder and CEO of PredictionHealth, a healthcare technology company using AI to streamline clinician workflows and reduce administrative busywork. With a PhD in biomedical informatics and an MD from Vanderbilt University, Dr. Teixeira set out with colleague and co-founder Dr. Ravi Atreya, MD, PhD, to leverage machine learning and natural language processing to make it easy for clinicians to deliver the best care to every patient every time, and together they founded PredictionHealth in 2017. Under their leadership, PredictionHealth has developed AI-powered solutions to improve PT/OT efficiency and documentation compliance, allowing clinicians to focus more on patient care.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, I sit down with Dave James, an “irritatingly good speaker” and coach who helps business owners find their voice with authenticity, fun, and confidence. A professional speaker and 'tattooed Brummie with a beard', Dave brings a unique blend of humor, honesty, and real-world experience to our conversation about something we all need more of—authenticity.

Dave’s journey from podiatrist to business and speaker coach coach is packed with insights on how staying true to yourself can actually make you a better professional. We dive into the "professionalism paradox"—how trying too hard to be ‘professional’ can sometimes bury your personality—and why that’s a problem in healthcare.

We also touch on the importance of trust, empathy, and just being present with patients. Dave shares some great stories and tips on how to navigate the tricky balance between being yourself and meeting the demands of your job. And of course, we couldn’t resist geeking out over some music talk, including a fun side conversation about our love for Rage Against the Machine.

If you’re in healthcare (or any profession, really) and have ever felt the pressure to fit into a mold, this episode is for you. It's all about finding that sweet spot where professionalism and personality meet, and how that can lead to better outcomes for everyone involved.

Be sure to connect with Dave on LinkedIn
https://www.linkedin.com/in/iamdavejames/

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven leadership, ability to communicate effectively and efficiently, her poise with networking and collaborating to succeed as a team, and mentor younger clinicians. They are a minority-owned business that recruits the best to better serve you.

In today's episode, they will cover  How she proved people wrong that count her out. Meeting and networking over social media. What is traditional home health? What is the subset of home health? When did she know she needed to hire and who did she hire? Finding her team that has diversified backgrounds and skills were key to her growth!

Additional Resources:
 

Reach out to Dr. Monique J. Caruth: 
Social: 
Instagram: https://www.instagram.com/fyzio4u/

Facebook: https://www.facebook.com/fyzio4u

Website: https://www.fyzio4u.org/

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, the third in our 3 part series with Second Door Health, we continue our exploration of innovative approaches in physical therapy with Zach, the head of clinical strategy. Having previously discussed the foundations and business aspects with co-founders Scott and Ryan, this conversation with Zach goes deeper into the clinical implications and transformative potential of direct-to-employer healthcare services. Zach shares his extensive background and the pivotal transitions from hands-on clinical work to developing broad-scale health strategies that aim to redefine patient care.

We discuss the critical role of personalized care plans, the importance of understanding patient needs beyond the clinical environment, and how physical therapists can leverage their expertise to deliver holistic, impactful health outcomes. The discussion also covers the necessity of integrating educational outreach and behavioral health into physical therapy practice, challenging traditional treatment models.

Tune in to gain insights into how physical therapy can evolve from a service-based to a value-based profession, enhancing both patient well-being and professional satisfaction.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you having a hard time figuring out the right balance between being “leading” or being “in control” and getting to the business that you intended to address? Are you wondering if there is a way to only talk about business when talking with your clients without putting them off, making them feel like they don't have a say, or letting them into the conversation?

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 3B. The art side of ACKNOWLEDGEMENT,  asking for PERMISSION-based questions,and how do you “LISTEN”. What is the art of moving the first phone call? If you aim for only ONE thing -  to get the problem to be solved, you need to LISTEN unless you want to defeat your purpose. Why is the “listening party” in the art of science is what missing the most? If we ask better questions, acknowledge, and understand the process, the call will be efficient and move with your client. Value your patient first, cost becomes the least for the patient. 

What you’ll learn from this podcast:

1:01 - How do you acknowledge, listen, and ask permission-based questions to your patients? 

4:09 - How do you keep the conversation going? 

9:48 - How do you open the door to getting the expectation? 

13:41 - How is this coming together in your business practice? 

15:16 - All patients want to find the real expert in Healthcare 

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 2 Jerry is joined by Dr. Juan Michelle Martin is a licensed physical therapist of 13 years, with an extensive background in patient care and as a competitive athlete. She is the creator of the Zero to Telehealth Program and coaches clinicians and practices in utilizing this distinct mode of healthcare. Her experiences as a star volleyball athlete, wife, and mom of 2, bring out her uniqueness in the form of nurture, drive, and connection. Dr. J connects, makes you feel comfortable, and will give you the tools for success.

She formed JMM Health Solutions with a focus on pelvic floor dysfunction in adults and children and provides services not only in her Duluth location but also in-home and virtual/ online sessions. Dr. Martin is also a speaker, mentor, and consultant but when not working, enjoys being with her family, travel, and coaching volleyball.

In today's episode, they will cover  How a surgeon's diagnosis changed my mind about becoming a surgeon, Moving around the US looking for the right mentorship. Building CEU's into our program. Running our program during COVID. Helping you develop your business as a minority woman. People want to serve in a meaningful and impactful way.

Additional Resources:
 

Reach out to Dr. J: 
Social: 
Instagram: https://www.instagram.com/thepelvicperspective

Facebook: https://www.facebook.com/juanmichelle.martin

Website: https://www.theblackfemalefoundation.com

  https://www.zerototelehealth.com

https://www.jmmhealthsolutions.com

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about Four things your front desk must do on all new patient calls! Why should a new patient arrive? What should they be expecting? Last, Who will they see and what should know before hanging up?

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Welcome back to the What's Best for the Patient is Best for Business podcast where today we will dive into the evolving world of physical therapy, focusing on the cutting-edge approach of direct care models. Join Jerry Durham and the founders of Second Door Health as they discuss the transformative shift from traditional patient management to innovative strategies that engage directly with self-insured employers, sidestepping the usual insurance pathways. Scott and Ryan bring their rich backgrounds in technology and physical therapy into the conversation, sharing their journey from creating StriveLabs to founding Second Door and how these experiences have shaped their current mission.

Explore how engaging directly with employers and adopting direct-to-consumer models are opening new doors for physical therapy practices to flourish amid staffing, inflation, and cost challenges. The trio also delves into the crucial role of physical therapy in slashing musculoskeletal costs — the heftiest expense for employers — through intelligent, aligned healthcare strategies.

Listen in as our guests lay out actionable steps for PT practices to implement these models, stressing the critical need to target self-insured employers eager to curb spiraling healthcare costs. This episode is packed with insights into the physical therapy business landscape today and a forward-looking perspective on making practices more sustainable and profitable by embracing direct care.

Tune in for a deep dive into the future of physical therapy, where reducing healthcare costs and enhancing patient outcomes are paramount. And make sure you catch part two of our discussion, where we'll delve even deeper into making these innovative care models a reality.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

So how do you achieve your goal? How should you put it together to succeed in your own healthcare practice? Are you curious about how you should get this to happen?

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How can you properly understand the process and whole patient journey in your business? When does the sale start in your business? What are your goals and leverage in every phase of the sale cycle? When someone raises their hand and says they need your help, that starts the sale within your business. The course of care, plan, and how you manage each and every step in every visit is the way to get the completion of your patient's ARRIVE, PAY, STAY, and COMPLETE plan of care. People should arrive at your business to get exactly what they thought they would. 

What you’ll learn from this podcast:

2:49 - The sale cycle don’t stop 

3:43 - “The how” of what we have to do

5:10 - Sale cycle 1: Pre-Arrival Phase

7:29 - Sale Cycle 2: First visit with the provider

9:56 - Sale cycle 3: completion of that plan

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this latest episode of the Kate and Jerry Show, we dive deep into the complexities of the healthcare revenue model, particularly in the U.S. Join us as Kate candidly shares her puzzlement over terms like 'cash-based', 'in-network', and 'out of network' often flaunted in the healthcare scene. Jerry provides a high-level perspective, emphasizing that like all businesses, the revenue in healthcare comes from its customers.

However, we question: Why is the healthcare model in the U.S. so intricate? Why does it often seem to prioritize payment methods over patient care? Drawing parallels with non-healthcare businesses, Jerry highlights the fundamental disconnect and confusion in how healthcare businesses present themselves.

Kate further delves into the vulnerability of depending heavily on insurance companies and the importance of proving the effectiveness of one's service. In an era where value and experience are paramount, we discuss the pitfalls of basing a practice solely around insurance reimbursements. Listen in as we emphasize the importance of getting back to business basics, understanding your clientele, and ensuring an experience that's truly centered around them.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Courageous leadership and self-awareness are both important for the success of your healthcare practice. In this episode, learn what a true courageous leader does to set their business apart and create differentiation among them and other practices.

Hint: Courageous leaders don't run transactional businesses. They run relationship-focused businesses.

Let's talk about how you can do the same and create a real impact in your community, business and team!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

What do the greatest sellers do to be successful? Are you curious to know what the components of selling are that you need to consider in order to succeed in your business?

In this week’s episode, I continue to talk about the series “Art and Science of Selling in Healthcare”. What are the great sales techniques and the things you need to carry over from the history of selling that will make you one of the great salespeople today? Understanding the importance of selling in healthcare must have science as the foundation. "The Science" is the script, process, and structure of the business. You must know the next steps and what the goals and objectives are. You must combine art and science together because all great salespeople who achieve their goals and objectives do both very well in understanding the process.

What you’ll learn from this podcast:

2:20 - What great salespeople do

3:44 - Selling is the original outline for building trust

4:59 - Two major components of selling

6:39 - The art of selling

7:21 - The selling process and selling steps 

9:38 - The importance of understanding the process of what we need to achieve

11:24 - The combination of art and science

Reach out to Me:

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Facebook group 

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join us for a captivating episode where we delve into the heart of healthcare transformation with Dr. Chris Bice. In this conversation, we explore the evolving landscape of physical therapy and its pivotal role in shaping the future of healthcare.

Dr. Bice shares insights from his groundbreaking paper, "First Provider Seen for an Acute Episode of Low Back Pain Influences Subsequent Healthcare Utilization," published in the Physical Therapy Journal. We dissect the implications of this research, highlighting the critical importance of access to care and the triage mindset in optimizing patient outcomes.
From redefining evidence-based practice to embracing value-based care, Dr. Bice challenges traditional paradigms and emphasizes the need for leadership and collaboration across healthcare disciplines. We uncover the significance of failure to progress metrics and psychologically informed practice in driving positive patient outcomes.

Throughout the conversation, Dr. Bice underscores the urgency of moving beyond fee-for-service models towards a system that prioritizes patient-centric care and sustainable healthcare delivery. Drawing from his wealth of experience, he shares invaluable insights for students and clinicians alike, urging them to champion evidence-based practice and lead the charge in shaping a brighter future for healthcare.

Tune in to this enlightening episode as we navigate the complexities of modern healthcare and chart a course towards a more inclusive, efficient, and patient-centered healthcare system.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Today I'm talking about the importance of prioritizing RELATIONSHIPS over transactions in your healthcare. Discover how prioritizing genuine connections can be systematized, and the importance of using metrics that reflect patient, client, and customer success. Not only do we need to prioritize relationships, we need to PROVE our commitment to building relationships.

THE RESULT of a RELATIONSHIP over TRANSACTION business is more.. ARRIVE PAY and STAY!


 

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

How well did you and your team understand the flow of business? Have you discovered metrics and seen what works for you and your practice? 

In this week's Action Takers Series episode, in part 2 Jerry is joined by Chad Clark. Chad is a physical therapist with over 20 years of out-patient orthopedic and sports physical therapy experience. He helps patients with decreasing knee pain in people of all ages. He wants you to become injury-proof while increasing performance using safe and pain-free methods. This is vitally important in helping you become the best version of yourself, perform at your best, and avoid preventable injuries. This speaks to your underlying desire to be your best in your daily life.

In today's episode, they will cover What is leading to a change in efficiency metrics in your business? How do you solve problems that need to be solved? How to measure your complete plan of care to know what’s working for you? Whatever you measure, it will likely be able to change. Anything that you want to change, you have to be aware of where you are at and what changes need to be made. 

What you’ll learn from this podcast:

2:11 - Believer in a life cycle and the team together 

8:37 - Leading to change in efficiency metric 

13:54 - Steps in the process of how to get people paid

19:00 - You are doing what you need to do for people

Additional Resources:

Reach out to Chad Clark: 

Website: www.pt-connections.com

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven leadership, ability to communicate effectively and efficiently, her poise with networking and collaborating to succeed as a team, and mentor younger clinicians. They are a minority-owned business that recruits the best to better serve you.

In today's episode, they will cover how the team works in home health? What are the social work and services involved in home health? What are the expectations and experience for the home health business? The solutions that home health brings to the clients. The collaboration with other black women who want to start home health services. A lot of people ask for the “how”, but you have to know “why” you are doing this.

Additional Resources:
 

Reach out to Dr. Monique J. Caruth: 
Social: 
Instagram: https://www.instagram.com/fyzio4u/

Facebook: https://www.facebook.com/fyzio4u

Website: https://www.fyzio4u.org/

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Mike Major, PT is BACK and we're talking about all things front desk and metrics! Why? Because we both agree that your front desk is your most IMPORTANT asset to your business. And if you're not setting them up for success and measuring the right things.. the success of your business will suffer.

About Mike: Within the first year of his physiotherapy career, Mike worked for a national physiotherapy company and played a key role in the design, development and opening of a 6,000 square foot clinic. From there he was quickly promoted to manage 10 clinics at various stages of growth.

Mike’s next project was to determine the feasibility of rapidly opening 8 multidisciplinary clinics valued at $2 million, all centered on service excellence.

Confident he could run a successful business focused on the client journey, he worked with various business leaders and entrepreneurs to help build a business model that changed the way rehabilitation clinics could run.

Originally a Sergeant in the Canadian Army Reserves, at 21 Mike was already teaching at the Canadian Military’s Leadership School. His career as a physiotherapist has included working on the Board of Directors of the Ontario Physiotherapy Association, an active member of their education committee, planning medical services during the Pan Am/Parapan Am Games, working alongside orthopedic surgeons, and has consulted nationally on thousands of physiotherapy cases. 

Mike knows what physiotherapy looks like across Canada in all aspects. ClinicDash is an app born from his expertise, and propelled by his vision of the future of the industry.

www.clinicdash.ca 

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode we are diving into the evolving role of physical therapy in emergency care with Dr. Rebekah Griffith. Dr. Griffith, an accomplished physical therapist, shares her journey from starting as a per diem acute care therapist to pioneering the integration of physical therapy in emergency departments (EDs). She discusses how she launched a quality improvement project in 2016, embedding PTs into the ED, and the significant impact it had on patient care and hospital operations.

Dr. Griffith highlights the value of physical therapy in the ED, including improved patient satisfaction, reduced unnecessary imaging and opioid use, and enhanced team collaboration. She also elaborates on her vision for expanding physical therapy services across all emergency and urgent care settings in the U.S. and her efforts to revolutionize patient care. The episode explores the crucial role of collaboration and the mindset shift required for effective patient-centered care.

Tune in to gain insights into how physical therapists can make a transformative impact in emergency settings and learn more about Dr. Griffith’s innovative approach to advancing physical therapy practice. Don’t miss part two of our conversation next week.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

If you are a healthcare provider, the number one question your new patient asks YOU is: “How much does this cost?” How would you respond to this question in a way that will increase the chances of the patient returning and completing their plan of care without thinking about the cost? 

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 6. Why 99% of the callers are asking about the price? What is the best way to manage price, neutralize the conversation, and maintain control of the conversation? Selling an expert is far better than selling a commodity. Do not only discuss the price, discuss what they’re getting on that price that drives back to the VALUE.

What you’ll learn from this podcast:

3:26 - the SCARY question new patients asked 

4:45 - How to talk about the Outcome

5:15 - Why Patients are always asking about the “cost” rather than the “service” 

6:16 - How to Make PRICE less an issue in the First Phone Call 

9:03 - Selling an Expert is Easier 

Reach out to Me:

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Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this compelling second part of my conversation with Dr. Rebekah Griffith, we dive deeper into the evolving landscape of physical therapy and its role in transforming patient care. Building on the themes from Part 1, Dr. Griffith and I discuss the concept of "top of scope" practice—redefining how physical therapy is delivered and challenging the traditional settings where it’s provided.

Dr. Griffith explores the urgent need to shift from reactive to proactive care. She critiques the current system where physical therapists often operate in silos, waiting for referrals rather than reaching out to patients in need. This episode addresses the gaps in our approach, highlighting how the profession can move upstream to prevent complex health issues from arising in the first place.

She highlights the real-world challenges faced by manual laborers, like HVAC technicians, who are at risk of losing their jobs due to health issues such as dizziness. Dr. Griffith argues for a transformation in how we address such problems, advocating for direct engagement with employers to provide preventative care and comprehensive management solutions that can keep skilled workers employed and functional. 

She emphasizes the need for physical therapists to take a leadership role in care coordination, moving beyond traditional clinic settings to offer services that include managing insurance, accompanying patients to appointments, and integrating with community wellness programs. By building and monetizing communities, PTs can proactively address health issues before they escalate, ultimately reducing downstream costs and improving patient outcomes. 

This episode challenges healthcare professionals to expand their mindset and skill set, encouraging them to adopt innovative approaches and educational reforms to practice at the top of their scope.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you thinking about selling your healthcare business? What are the steps you need to take to maximize the return on your investment? Are you looking for an expert to guide you through the entire process from beginning to end, so that you can sell your company for the highest price possible in a smooth and efficient manner?

In this week's Action Series episode, in part 4 Jerry is joined by Dave Kittle. Dave is Mentored by the best in Healthcare and Mergers & Acquisitions. He’s an entrepreneur and licensed healthcare provider who has assembled an experienced board of advisors with over 121 years of experience. Hundreds of successful transactions and integrations, to acquire healthcare companies focused on the patient experience while retaining top employee talent.

In today's episode, they will cover The insights and process of buying and selling for your Healthcare Practice. How to leverage your time and money into your business. The difference between acquisition and selling. People will spend money on a product that lasts and creates value. Selling your practice and buying a new one can be a great solution because of the benefits that come with being a first-time practice owner. 

What you’ll learn from this podcast:

5:28 - How to create value for your buyer? 

11:00  - Finding a great value to buy a Healthcare Practice 

12:20 - Bringing knowledge and spreading the word about Acquisition and Mergers. 

14:30 - Your role will be replaced as an Owner, not as a Practitioner

18:30 -  Knowing and seeing your exit strategy

Additional Resources:

 Reach out to Dave Kittle: 

Social:

Instagram: @davekittle

Podcast: The Dave Kittle Show

Website: www.cashbasedphysicaltherapy.org

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the one question that perplexed me. Differentiate yourself from others. Find out what the patient wants, needs from us then sell them on that. 3 things all (Potential) New patients want.  

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, we welcome a special guest, Paul Singh, the entrepreneurial force behind Strata. Paul shares his fascinating journey, starting from his early days in Northern Virginia to becoming a pivotal figure in the tech and investment world.

Our conversation delves into Paul's unique experiences, from his first job at America Online during its nascent stages to his venture into the world of startups and high-volume angel investing. Paul candidly recounts the lessons learned from his first business venture in web hosting, leading to the establishment of data centers that, unbeknownst to many, handle a significant portion of the world's internet traffic.

Listeners will find inspiration in Paul's stories about his time at the White House Office of Science and Tech Policy, his approach to angel investing post-2008 financial crash, and his role in founding the renowned 500 Startups (now 500 Global). His global investment experience, involving over 3200 companies across 56 countries, offers invaluable insights into the entrepreneurial landscape.

In a heart-to-heart segment, Paul also touches upon his personal life, discussing the joys and challenges of being a father to four children and his foray into healthcare with the creation of Bump Health. This episode is a treasure trove of wisdom for anyone interested in entrepreneurship, investment strategies, and the ever-evolving dynamics of the tech world.

Join us in this engaging and enlightening conversation with Paul Singh, a true maverick in the entrepreneurial sphere. You don't want to miss this!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The first conversation with a patient is incredibly critical. So, how do you maintain the right conversation in order to establish your value and sell your price? What are the qualities that every healthcare provider should have and what does it take to nail the perfect first call? 

In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 4. The 5 steps  on taking your new patients on your FIRST phone call. Why is the beginning of the phone call important? How to take control of the conversation from the start to the end? Why were 99% of calls lost at the very beginning? Learning the ‘structure’ side of the side, and implementing the art side of managing the conversation. Take your new patients to your system that allows you to be successful by getting value first before price.

What you’ll learn from this podcast:

1:00 - How to maintain the conversation

5:04 - The 3 mistakes you’ll be asking on your FIRST phone call 

7:19 - How to take your patients to your process, and provide them the value before the price 

7:59 - Acknowledge their pain and needs 

9:59 - Your total costs for health care

11:00 - Sell your value 

Reach out to Me:

Social:

Facebook group - Whats Best For The Patient, Is Best For Business

Youtube - Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join Kate Markland and I as we delve into profound discussions on the pivotal importance of establishing a strong foundation for your healthcare practice before bringing it to life. Drawing inspiration from the Kissing Bridge in Copenhagen, we unravel the essence of mastering the fundamentals, ensuring financial security, and setting a firm foundation for your aspirations.

Whether you're an entrepreneur, a visionary, or just someone with a budding idea, this episode offers insights to guarantee that your foundations stand tall, granting you the liberty to infuse your unique creativity. Dive into our shared experiences and insights, and discover how to metamorphose hurdles into launchpads and dreams into realities.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about How to fix your leaky bucket in your practice. Marketing is not a solver for your leaky bucket! Marketing is one important part of understanding the flow of your business. What makes up the flow of your business? Asking happy paying clients for a referral.  

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, we sit down with Andrew Shirk, the CEO and Founder of CityPT, and Puja Desai, the Director of Business Operations, to dive deep into how they are revolutionizing the physical therapy industry. CityPT is a platform designed to empower clinicians by providing them with the tools they need to create and grow their own independent practices—without the traditional obstacles of the healthcare system.

Andrew shares his personal journey as a software engineer turned healthcare advocate after a frustrating experience as a patient. His insights, combined with Puja’s years of experience as a physical therapist and healthcare leader, make for a compelling discussion on the challenges faced by both clinicians and patients in today’s healthcare system.

Together, we explore how CityPT is “compressing time” for clinicians, helping them launch their practices faster and with less financial burden. We also discuss the importance of aligning incentives directly with patients, offering a hybrid care solution that provides flexibility for both clinicians and patients.

If you're a physical therapist looking to exit the traditional care model, or just curious about the future of independent PT practices, this is a must-listen episode. Join us as we uncover the unique approach CityPT is taking to improve the PT profession and the patient experience.

Key Takeaways:

How CityPT empowers clinicians to build their own independent PT practices
The story behind Andrew’s personal experience that inspired the platform
Pooja’s perspective on the operational and business side of physical therapy
The importance of compressing time and cost for clinicians starting out
The hybrid care model that’s changing how physical therapy is delivered
Why aligning incentives with patients is critical for the future of healthcare

Tune in now to discover how CityPT is making waves in the PT industry!

Learn more at 
www.citypt.com 

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, I talk with Dr. Rebecca Seagraves, DPT, who is revolutionizing the way occupational and physical therapists serve clients in the hospital. Dr. Seagraves focuses on training acute care therapists to support individuals undergoing birth and pelvic surgery within 24 to 48 hours. The importance of this work becomes evident when considering that cesarean sections are the most common surgery in the United States, outnumbering knee replacements.

Dr. Seagraves emphasizes the need for equitable care and highlights the alarming rates of maternal deaths in the country, particularly among black women. By expanding the role of therapists in the hospital setting, Dr. Seagraves aims to make a life-saving impact during the critical first few days after surgery. She has already trained therapists in over 60 hospitals and continues to create job opportunities for acute care therapists. The podcast concludes with a discussion on the potential for greater impact by addressing the needs of patients earlier in their healthcare journey.

A message from Dr. Rebeca Segraves, DPT:

"After undergoing several major surgeries to correct the length of my leg, I have a deep appreciation for the mental, physical, and financial impact that’s associated with recovery. 

I recognize that our current medical, educational, and business models simply do not include the time and resources needed to prioritize wellness and maximize success.

I am dedicated to enhancing women’s health and financial literacy throughout the lifetime and enabling those I teach to do the same.

We deserve to perform at our best. Our autonomy is a priority."

Connect with her:

Twitter | @pelvicnetwork  @rebecasegraves

Instagram | @rebecasegraves_  @pelvichealthnetwork

Website | Pelvic Health Network

Program | Enhance Recovery After Delivery

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr. Ashley Johnson, DPT. Ashley is a licensed physical therapist in the state of Georgia. She has accrued over 10,000 hours of outpatient orthopedic treatment and is an expert in movement science. She believes manual therapy paired with guided exercise can greatly reduce, if not eliminate, pain and limitation associated with musculoskeletal injuries. She has combined her 10+ years of playing and coaching experience with the knowledge she acquired while earning her doctorate in physical therapy to create programming specifically for volleyball athletes. On top of that DocJay has an innovative marketing style and community interaction strategy that will increase your patient referral pool instantly!

In today's episode, they will cover how she got into rehab by following in her mom's footsteps. How she found her community and niche? How she left the PT field altogether and started to train volleyball players as a private coach. A huge tip for anyone training youth athletes about advertising.

Additional Resources:
Reach out to Ashley: 

Website: https://www.docjaypt.com/

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

How can you grow your business when you're busy being an Admin and being a Practitioner, and not even making calls every day? Would you believe that even your front desk staff can impact your revenue and profit?

In this week's episode of the Action Taker series, in part 1 Jerry is joined by Jordan Floyd. Jordan is the owner of Limitless Therapy and Wellness, LLC. He started his company to help busy executives, stay-at-home parents, and other individuals with musculoskeletal pain or dysfunction who are often unable to benefit from traditional physical therapy or wellness services due to the many barriers that limit or prevent access. He has seen first-hand the many shortcomings of our current healthcare system and has set out to be a part of the solution.

In today's episode, they will cover How you can generate new business when you're not even making calls every day. The first step to generating new leads and closing more sales is taking action. The solution and impact on bringing Frontdesk into your practice business. The front desk is one of the most vital, yet often overlooked parts, of the company’s experience.

What you’ll learn from this podcast:

2:06 -  How he spent countless hours and hours as an Admin and a Practitioner.

6:51 - The solution of Frontdesk takes your customer support to the next level.

13:16 - The beauty of implementation 

19:00 - Where can you focus in your business to make the biggest impact?  

21:07 - Mobile practices in healthcare have the potential to help improve patient outcomes and reduce costs.

Additional Resources:

Reach out to Jordan Floyd: 

Social: 

Instagram: @limitlessptandwellness

Facebook: www.facebook.com/LimitlessTherapyandWellness

Website:  www.limitlesstherapyandwellness.com

Reach out to Me:

Social:

Facebook group:Whats Best For The Patient, Is Best For Business

Youtube:Jerry Durham PT

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr. Ashley Johnson, DPT. Ashley is a licensed physical therapist in the state of Georgia. She has accrued over 10,000 hours of outpatient orthopedic treatment and is an expert in movement science. She believes manual therapy paired with guided exercise can greatly reduce, if not eliminate, pain and limitation associated with musculoskeletal injuries. She has combined her 10+ years of playing and coaching experience with the knowledge she acquired while earning her doctorate in physical therapy to create programming specifically for volleyball athletes. On top of that DocJay has an innovative marketing style and community interaction strategy that will increase your patient referral pool instantly!

In today's episode, they will cover what changed her business? How to establish an undeniable package? How do you pivot your business during COVID? Over-delivering to your community. How to leverage your current skills to grow your business? Surround yourself with those who believe in your journey! 

Additional Resources:
Reach out to Ashley: 

Website: https://www.docjaypt.com/

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about some things that maybe some of you know but not all of and one thing you will never guess.  Why me and my wife moved from California to Philadelphia. What is my favorite baseball team? What is my drink of choice? What 99% percent of you don't know about me?  

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Welcome back to What’s Best For the Patient is Best For Business. In this episode, we dive into essential strategies and insights with Mike Studer, DPT, author, and educator, on how to build trust in healthcare.

Mike begins by highlighting the foundational role of trust in patient care. From the first phone call to face-to-face meetings, he stresses the importance of setting clear expectations and ensuring patients feel heard and respected right from the start.

Next, we discuss the powerful impact of letting patients choose their own treatment paths. By allowing patients to decide, they believe this not only increases their commitment but also improves treatment results.

To wrap it up, we talk about the importance of being genuine in patient interactions. From personalized exercise plans to meaningful check-ins, he explains how authenticity builds trust and encourages long-term patient satisfaction.

Join us as we uncover the secrets to building trust in healthcare. Whether you're a healthcare professional or simply interested in patient-centered care, this episode provides valuable insights that everyone can benefit from!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you in control of the conversation you are having with your clients? Are you always ready to hit the ground running when that phone rings? Do you know how to ask the best questions and how to respond to them?

In this week’s episode, I continue to talk about the series of "Art and Science of Selling in Healthcare” - the Art of the First Phone Call Sell part 2. How is the call setup successful from the beginning? How important is the first call? Acknowledgment is part of science. It becomes the tool you use in the conversation to maintain control, but also to make sure the person on the other end knows it is about them. When people embrace this acknowledgment, they become in the moment in the conversation. LISTEN, DEBRIEF, REFLECT, and UNDERSTAND - It is the only way to be successful in it.

What you’ll learn from this podcast:

1:50 - Focus on the ART

3:22 - The art of the conversation

6:00 - The entry point in the business

11:45 - The goal to every question 

19:06  - Listen to respond

Reach out to Me:

Social:

Facebook group - https://www.facebook.com/groups/488519702342284

Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by  Dr. Sarah Haran,DPT Dr. Kate Blankshain, DPT. Sarah is the owner of Arrow Physical Therapy Seattle, an out-of-network practice in Seattle, WA. Kate owns Rally Physical Therapy, a hybrid model clinic with two locations in Chicago, IL. After finding success in their own practices, Sarah and Kate teamed up to help other physical therapists break away from the corporate, high-volume physical therapy model and begin small, independent cash-based or hybrid practices. Since 2019, over 150 physical therapists have now taken Sarah and Kate’s Start Your PT Practice 101 course, with over 50 going on to open their own clinics within a year of taking the course. Kate and Sarah offer private business coaching, run a mentorship and networking group of private practice owners, and teach various online courses for physical therapists looking to start or grow a practice.

In today's episode, they will cover finding a need in your community and getting paid to fix it. What do your patients actually want?  Listen more and talk less to patients. What is the one habit practice owners need to break? Empowering women in healthcare!

Additional Resources:
Reach out to Sarah and Kate: 

Social: 
Instagram:https://www.instagram.com/fulldrawconsulting/
Facebook:https://www.facebook.com/fulldrawconsulting/
Website: https://www.fulldrawconsulting.com/

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the ART and SCIENCE of selling healthcare. The science portion is the what and Art is the how to do it. Every front desk personal knows what to collect but they do not know how to collect! Scripts do not teach people how to listen. Finally, what does The Triple A mean?

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about The 4 Phases of Your Patient's Lifecycle. 

Phase 1: Attraction phase or brand awareness

Phase 2: The golden moment

Phase 3: Course of care

Phase 4: Post-course of care to engagement 

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry Durham welcomes business strategist and growth expert April Shprintz to discuss the transformative power of cross-industry insights and the "generosity culture" in scaling businesses. April shares her journey from a humble beginning through a stellar career that spans over 94 industries, providing listeners with actionable strategies that any business can implement to enhance their operations and customer relationships.

What You'll Learn:

April's Background and Diverse Experience: From military service to leading a startup to a $7 billion IPO, April's unique path has equipped her with unparalleled insights into business growth and client care across multiple sectors, including healthcare, software, and more
.
The Generosity Culture: April explains how her framework focuses on investing in people—employees, clients, and the community—to drastically increase business revenue while reducing working hours.

Cross-Industry Innovation: Discover how experiences in one industry can revolutionize standard practices in another, as April provides examples from her work in the MediSpa and software sectors.

Client-Centric Strategies: Learn about the importance of understanding customer needs and how to leverage unhappy customer feedback to drive business improvements.

The Power of Giving First: April and Jerry discuss the benefits of providing value without immediate expectations, enhancing brand loyalty and client referrals through genuine service.

Networking and Referrals: Insights into how a culture of cooperation rather than competition with peers can lead to surprising business growth and community benefits.

Practical Takeaways: From restructuring sales strategies to the simple act of picking up the phone, this episode is packed with practical advice that can be applied immediately to any business setting.

Key Quotes:

"Your unhappiest clients and customers are going to give you the best ideas."
"The easier you make it to say no, the better quality of people you have saying yes."
"I do all of this based on my framework that incorporates what I call the generosity culture, which allows people to be super successful by focusing on pouring into their people, their clients, and their community."

[00:05:20] April shares her journey from broadcasting in the Air Force to becoming a top salesperson by focusing on client care.
[00:12:30] Exploration of the "generosity culture" and its impact on business success.
[00:25:45] April discusses specific examples of how applying software industry tactics helped a MediSpa increase its sales.
[00:38:10] Discussion on the importance of adapting business models based on client feedback and industry needs.
[00:52:20] April and Jerry delve into the ethics and efficacy of "giving away" valuable advice and content to build long-term business relationships.
[01:15:35] They discuss the significance of referrals and networking, sharing personal anecdotes that underscore the value of transparency and assistance over hard sales.

Contact April:

Email:
april@drivenoutcomes.com

Social: 

https://www.linkedin.com/in/aprilshprintz/

https://www.instagram.com/aprilshprintz/

https://www.facebook.com/AprilLShprintz

https://www.threads.net/@aprilshprintz

https://www.tiktok.com/@aprilshprintz

https://www.youtube.com/channel/UCd3-7foc4_nVtub5Lb0LDkg

Websites:

www.drivenoutcomes.com

www.winningmindsetmasterypodcast.com

www.magicbluerocks.com

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about what is my why? What the hell am I even doing? Understanding the other parts of the patient journey helping me find my why. Doubling my impact on the community. Why I created the client experience company. If I didn't start my business I would not have the impact I am having on healthcare.  

Reach out to Me:

Social:

Facebook group

Youtube

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Join us for a deep dive into the tyranny of societal dogma and the trap of debt slavery. Kate and Jerry share their perspectives on the education system, societal constructs, and the challenge of financial obligations that shape the path of many from a young age. They challenge the status quo and ask, "What if there's a different way of doing things?" Listen in for insights on personal responsibility, the quest for curiosity, and the courage it takes to forge your own path in life.

Key Takeaways:

1. Many graduates enter the world burdened by debt, often feeling entrapped as "debt slaves."
2. The importance of questioning societal norms and expectations instead of blindly following them.
3. The paradox of seeking help: While we expect our patients/clients to come to us vulnerably seeking assistance, many of us are resistant to seeking help ourselves.
4. The difference between simply outsourcing tasks and genuinely asking for guidance and assistance.
5. The pitfalls of operating in a repetitive cycle without recognizing the need for change, even in successful ventures.
6. Taking ownership of our choices and actions and being proactive in creating the life we desire.
7. The invaluable resource of time – it's the one thing you can't get back.
8. The role of curiosity in growth and self-awareness: It's not just about seeking change but understanding the "why" behind it.
9. The significant difference between service culture in the US and the UK.
10. The power of self-reflection: How can we expect different behaviors from others if we aren't willing to embody them ourselves?

Tune in to get inspired and rethink the path you're on, or reinforce the choices you've made. Whether you're a student, a young professional, or years into your journey, there's something here for everyone.

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, we look into the concept of POTENTIAL and how it ties everything together in our business. Just like when we evaluate a patient, we look at their future state, their current state, and the gap between them. The same applies to our business. We need to identify the potential for GROWTH and SUCCESS, understanding the journey of our clients and how to bridge that gap!

By focusing on the right metrics, maximizing retention, and creating a distinctive experience, we can fulfill that potential and see positive results. Taking a step back and strategically planning each phase of growth will lead to a successful and fulfilling business journey. So let's explore the potential in your business and start making a bigger impact!

Looking to take your business to the next level with individualized, one on one consulting? Schedule a call today and let's see if I can help. https://calendly.com/jerry-11/letstalkaboutbiz

Learn more about The Client Experience Company here: https://www.clientexperiencecompany.com

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If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!