Veterinary Viewfinder Podcast (Dr. Ernie Ward & Beckie Mossor, RVT)

This week, we've got a master class in entrepreneurship with Dr. Liz Bales, inventor of the Indoor Feeder (formerly the NoBowl Feeder) for cats. Dr. Bales joins Drs. Ernie Ward and Cyndie Courtney to discuss how she evolved from equine practice to feline (see what I did there?), how she went from good idea to an actual product, and her best advice for anyone who has a good idea. This is an AMAZING conversation that will benefit any veterinary professional in their job and career. IF YOU ENJOY THIS PODCAST, PLEASE LEAVE US A REVIEW. In order to keep getting fantastic guests, we need to show them some love! Take just a few seconds (seriously) to leave us a 4- or 5-start review on iTunes. THANK YOU!!!

Happy New Year, Viewfinders! This week, we have a special expert guest to offer advice and strategies for setting - and achieving - our New Year’s Resolutions! Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by special guest Rebecca Newman, PsyM, CVT, RVT, the Wellbeing Coordinator, for the Veterinary Technology Program at Appalachian State University, to unravel the secrets of setting achievable New Year resolutions for veterinary teams, vet professionals, and personal goals. Discover practical strategies to navigate career aspirations and prioritize self-care with Rebecca's expert guidance. Uncover the keys to unlocking personal and professional success while gaining valuable insights from the dynamic trio. Tune in to the last Veterinary Viewfinder episode in 2023 (#369!) for an engaging conversation that resonates with veterinary team members across all age groups, offering a roadmap to a fulfilling and balanced year ahead. Don't miss out on this empowering blend of veterinary wisdom and personal growth tips! Rebecca’s recommended resource we discussed in the podcast: VIA Character Strengths Survey  - consider a strengths-based approach to New Year's resolutions. Discover your top 5 character strengths and choose one that could use extra nurturing in 2024. Writing SMART Goals The Psychology Behind Successful New Year's Resolutions The Best Way to Follow Through on Your New Year's Resolution? Make an "Old Year's Resolution"

Applying for a Veterinary Technician Specialty (VTS), work promotion, or a new job can be daunting. This week we talk to Heather Carter, MPS, LVT, VTS (Anesthesia & Analgesia), about the process to apply for a VTS and how to land that new job or new title! Host Dr. Ernie Ward is flying solo this week as Beckie Mossor, RVT, has an unexpected last-minute conflict. Luckily for the Viewfinders, we’re joined by the dynamic Heather Carter, MPS, LVT, VTS, to discover how a credentialed veterinary technician can succeed on the VTS journey. This wide-ranging conversation is full of tips and tricks to make any job application stand out from the crowd. If you’re curious about becoming a Veterinary Technician Specialist, this podcast is simply a must-listen-to episode. You can reach Heather at: HCarter@PartnerVESC.com LinkedIn Work website

Itching dogs update with Veterinary Dermatologist Dr. Dana Liska! Once again we're thrilled to share the podcast with veterinary dermatologist Dr. Liska from Zoetis. This time we review why so many dogs develop allergic dermatitis, the latest news and strategies in diagnosis and treatment, and how allergies may negatively impact a pet's (and pet parent's) quality of life. This is an excellent episode for all team members to review as we enter another "allergy season!" This podcast is sponsored by Zoetis, the makers of treatments including APOQUEL and CYTOPOINT. Important Safety Information Do not use APOQUEL® (oclacitinib tablet) in dogs less than 12 months of age or those with serious infections. APOQUEL may increase the chances of developing serious infections, and may cause existing parasitic skin infestations or preexisting cancers to get worse. APOQUEL has not been tested in dogs receiving some medications including some commonly used to treat skin conditions such as corticosteroids and cyclosporine. Do not use in breeding, pregnant, or lactating dogs. Most common side effects are vomiting and diarrhea. APOQUEL has been used safely with many common medications including parasiticides, antibiotics and vaccines. For more information, please see the full Prescribing Information at apoquel.com. CYTOPOINT has been shown to be effective for the treatment of dogs against allergic dermatitis and atopic dermatitis. Zoetis is dedicated to changing the way we approach canine pruritus to protect the bonds that matter most. Visit ScienceofStrongerBonds.com for more.

This week, we’re delighted to bring you a special episode on large animal and livestock veterinary technicians featuring The Cattle Vet Tech, Meg Harrington, BS, CVT. Meg shares the latest update (and back story) on the recent changes to expand the scope of work veterinary technicians in her home state of Arkansas can perform and why she’s so passionate about large animal medicine! We don’t talk nearly enough about our large animal colleagues nearly enough on the Veterinary Viewfinder. This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT, are joined by Meg Harrington, BS, CVT, the “Cattle Vet Tech,” to talk about her life, career, and why she’s fighting to expand the roles of veterinary technicians in Arkansas and around the country. Viewfinders, we hope you find this conversation as inspiring as we did. Thanks again to Meg for her persistent advocacy of the veterinary profession! Learn more about Meg here: https://www.facebook.com/cattlevettech/

Working in a veterinary clinic can pose many hazards. This week, we want to discuss some of the common workplace risks of veterinary practice and why we want you to stop doing them because they are putting you at risk. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle five major areas of personal risk in veterinary clinics: radiology, animal restraint, ergonomics, dentistry, and anesthesia/operating room. Dr. Ward and Beckie offer examples of each hazard along with tips on mitigating personal risk. Viewfinders, this is an important topic for anyone working in veterinary practice. Please share your tips and concerns on our Facebook or Instagram page. Also, please do us a HUGE FAVOR and leave us five stars on Apple Podcasts. Your review helps us reach more of our colleagues with these topics. Thank you! #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Veterinary appointment no-shows can wreak havoc on your schedule, decrease revenue, and lower team morale. This week, we examine strategies for dealing with veterinary clients who fail to show up for their appointments. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, tackle the too-common problem of veterinary appointment no-shows. Dr. Ward shares the history of strategies to deal with no-shows over the past 30 years and why the issue is more critical than ever. Beckie offers several solutions to curbing and controlling no-shows and chronically late clients. Our hosts discuss solutions that have been successful and additional problems created by late and no-show clients. They also review if they believe it is getting better or worse. Viewfinders, share your thoughts and experiences on our Facebook or Instagram pages or email us at veterinaryviewfinder@gmail.com

What better way to spend a New Year’s Day than visiting a veterinary emergency clinic - as a patient and client! Our very own Beckie Mossor, RVT, had to take her doggo to the ER on New Year’s Day, and she gained a lot of insight into how you can provide better patient care and client service. Viewfinders, there are a lot of good lessons in this week’s episode. Hosts Dr. Ernie Ward and Beckie Motor, RVT, share their recent experiences in hospital ER rooms. Dr. Ward recounts the eye injury he sustained (initially discussed in episode 317), and Beckie reviews her New Year’s Day vet ER visit. Dr. Ward and Beckie would like to thank ER staff members who took care of them and worked tirelessly throughout the holidays. But both also believe there are lessons to be learned, and as Dr. Ward describes his 2023 intention, we should all strive to make everything in our personal and professional lives better this year. Here’s to a Better 2023!

Medical gaslighting has become a hot topic in human medicine. This week, we tackle the topic and debate whether or not it exists in veterinary practice. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, examine the behaviors and attitudes that veterinary professionals need to be vigilant about to prevent unintentionally dismissing, discounting or discrediting their clients. Throughout this week’s candid conversation, our hosts emphasize the importance of empathy, effective communication, and active listening, urging veterinary professionals to put themselves in their client’s shoes and provide the best possible care. Dr. Ward also shares how he believes Artificial Intelligence (AI) may help physicians and veterinarians avoid medical gaslighting. Both hosts discuss why being open-minded when it comes to diagnosing patients and appreciative of pet owners’ research, regardless of how accurate or applicable, is essential to providing optimal patient care. Stick around to the very end to hear Beckie tell an interesting (and hilarious) story from a recent conference where she presented. We love it when you tell us you listen to the podcast! Viewfinders, this is another emerging topic that needs more attention. Tell us your thoughts! @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com

The question of whether or not a veterinarian or veterinary clinic should sell non-medical products has perplexed generations of practitioners. This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor question whether or not vets should sell "stuff," how to choose the best products if you're going to sell "stuff," and the tricky ethical lines veterinary clinics tread when selling "stuff." This is a wide-ranging, candid, and brutally honest conversation about the impact retail sales have on the veterinary profession. PLEASE LEAVE US A REVIEW ON iTUNES! (That's all we ask of you... THANK YOU FOR LISTENING!)

In this week's episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser tackle a modern issue affecting veterinary professionals worldwide: communication on messaging platforms like Slack and Microsoft Teams. While these tools are essential for team collaboration, they can also blur the lines of professionalism, leading to "salty" exchanges that could impact your career. Dr. Ward and Beckie dive deep into the nuances of maintaining professionalism while using these platforms, offering practical tips for staying courteous, even when tempers flare. They also explore what happens when these tools interrupt your personal time and discuss strategies for setting healthy boundaries.  More importantly, the episode uncovers the hidden side of these platforms — what your employer can monitor and what you're responsible for when communicating digitally. Join the conversation as Dr. Ward and Beckie share personal experiences, advice, and recommendations on navigating these modern communication challenges while keeping your reputation intact. Whether you're a vet tech or a practice owner, this episode is packed with must-know insights for managing team dynamics online! World Pet Obesity Week is October 7-13! Remember to sign up your clinic to participate in the Association for Pet Obesity Prevention's (APOP) biennial pet obesity prevalence survey. Visit PetObesityPrevention.org today. Participants will be eligible to win Yeti coolers, iPads, and loads of other prizes! If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We'd love to hear your thoughts on this topic! Please share your thoughts with us on Facebook or Instagram at @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

While there’s been a lot of discussion on how to help the people - and animals - affected by the war in Ukraine, we wanted to find out what was happening with the dogs left behind after the 1986 Chernobyl nuclear accident. This week we’re honored to bring you once again the incomparable Dr. Jennifer Betz, a veterinarian who has been helping and researching the Chernobyl dogs for many years. We originally spoke with Dr. Betz in 2018, and wanted to learn how the war was impacting these fascinating animals in the Red Forest and Exclusion Zone around Chernobyl. Hosts Dr. Ernie Ward and Beckie Mossor, RVT learn what impacts the Russian invasion of Ukraine, and specifically the Chernobyl region, has had on the Chernobyl nuclear plant workers and the caregivers of the “Chernobyl Dogs.” Viewfinders, we think you’ll be inspired by the incredible acts of courage and care of the many volunteers daring to help these dogs and other animals caught in a radioactive war zone. Viewfinders, if you can help, check out some of the resources Dr. Betz recommends below. Thanks for listening and stay safe. We’ll talk to you next Wednesday! Links to organizations from Dr. Jennifer Betz: https://www.cleanfutures.org/ https://www.facebook.com/cleanfutures https://www.facebook.com/DogsofChernobyl https://visitingveterinarians.com/ https://www.facebook.com/visitingveterinarians https://www.facebook.com/pomoczviratumua  (This is a group of several non-profits who work together as one unit in Ukraine) https://www.facebook.com/tiernothilfeukraine  (This is an organization I know personally and work with) https://www.facebook.com/Shelter.SIRIUS  (Largest shelter in Ukraine that is supplying food to so many towns) https://www.spcai.org/  (One of our big supporters and all around good charity)

October is National Pet Wellness Month (and don’t forget October 11 is Pet Obesity Awareness Day - More on that in an upcoming podcast). This week, we discuss the importance of focusing on preventive veterinary care and how you can boost your wellness programs and plans. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, tackle the topic of creating and maintaining pet wellness plans and programs. The pair stresses the issue of pet care affordability and how inflation potentially risks making preventive pet care elective care for clients struggling to pay their bills. Viewfinders, we’ve got a lot to talk about! Whether you’re a seasoned pet wellness plan expert or looking for ways to make pet care more affordable, this podcast covers a lot of ground! And don’t forget to sign up your clinic (and yourself!) for Pet Obesity Awareness Day at www.petobesityprevention.org before October!

When is enough too much? When (and how) is it okay to say, “No”? Is it clear or murky? This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor discuss establishing healthy boundaries with veterinary bosses and co-workers, clients, and friends and family. Failure to set boundaries is an issue that leads to veterinary professional burnout, poor patient care, and lower job satisfaction. Share this episode with the entire team! SAY “YES” to this! Please help us by LEAVING A REVIEW ON ITUNES! This is how we grow and reach more of our veterinary colleagues. Your one-minute review MEANS THE WORLD TO US! (At least our podcast world.) Seriously, we need more reviews! We’ve been at this TWO YEARS, so the least you can do is…. Click on five stars? THANK YOU!

Non-compete clauses have been standard practice in veterinarian contracts for decades. This week we're joined by veterinary hiring consultant Paul Diaz to discuss why he believes non-competes should be abolished. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, share the mic with Paul Diaz to review the history and usage of a non-compete clause in employment contracts for veterinary professionals. Paul reveals why this practice is unfair and potentially harmful to veterinarians' mental well-being and future opportunities. Beckie reviews her experiences with non-compete clauses and why vet techs should take notice. Dr. Ward and Paul describe what they believe is a better option and how to negotiate for it when accepting a job. Viewfinders, does your clinic require a non-compete? If so, do you agree with them? What other solutions do you propose? Please email us your thoughts at VeterinaryViewfinder@gmail.com. Find out more about Paul Diaz here: www.hirepower.com.

In this episode of “The Veterinary Viewfinder,” Dr. Ernie Ward and registered veterinary technician Beckie Mosser discuss one of the most challenging and emotional issues facing veterinary professionals—natural disasters. With Hurricane Milton barreling toward Florida and the aftermath of Hurricane Helene still being felt across the southeastern U.S., veterinary clinics and communities are in urgent need of help.  Ernie and Beckie share firsthand experiences of the devastation and the inspiring response from the veterinary community and volunteers. They highlight how veterinary professionals are stepping up to offer assistance, from organizing resource drives to volunteering on the ground. Whether you're a veterinarian or a vet tech, there are numerous ways you can get involved to support colleagues and pets affected by these disasters. Tune in to learn about the incredible work being done and discover how you can help provide relief in times of crisis.  Beckie also shares the work done by veterinary technician Sarah Parsons and her Project Golden Vet, as well as their collaboration with The Veterinary Industry Giving Tree.  Don't miss this insightful discussion on the critical role veterinary professionals play in disaster relief and recovery efforts. Veterinary Professionals, sign up for the Pet Obesity Prevalence Survey here:  https://bit.ly/APOPsignup The Veterinary Industry Giving Tree: https://www.veterinarygivingtree.com/ Project Golden Vet: https://vettechsarahparsons.com/project-golden-vet Hurricane Helene Relief organizations: Voluntary Organizations Active in Disaster (VOAD) https://www.nvoad.org/ NC Disaster Relief Fund https://pay.payitgov.com/ncdonations American Humane Society https://www.humanesociety.org/hurricane-helene-response #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Happy Valentine’s Day, Viewfinders! This holiday, we want to share what we love most about the veterinary profession! In this special Valentine’s Day 2024 podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, reveal the most beloved aspects of working as veterinary professionals. Hey, we can buy ourselves flowers! And we can hold our own hand, too! Viewfinders, we hope you’ll find at least a few of our favorite things about vet med to be a welcome departure from, as Beckie puts it, “The Basics.” From professional autonomy to entrepreneurship to innovation and collaboration, to our amazing clients and patients (puppies! Kittens! No, we didn’t go there…), there’s something to remind everyone why we love the veterinary profession! Please share your thoughts on our social media @VeterinaryViewfinder or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Veterinarian and co-host Dr. Ernie Ward, fresh from the loss of his beloved 15-year old dog, Sandy, shares his story with Dr. Cyndie Courtney and Beckie Mossor, RVT in this special episode. The team discusses the grieving process, how we help our clients, team members, and colleagues cope with euthanasia and losing a dog, cat, horse, hamster, or other animals. They also talk about why grieving for a pet is so intense, the importance of corpse viewing, whether or not other pets should witness or observe a deceased pet, burial and death rituals of animals, disenfranchised grief, and some of their toughest losses, both professionally and personally. Share your stories on Facebook/VeterinaryViewfinder and Twitter: @VetViewfinder.

Veterinary professional continuing education (CE) is changing. Conference closures accelerated the shift to online CE, and now we’re seeing widespread changes in how veterinary CE conferences are innovating and adapting. There’s a lot going on we need to talk about when it comes to maintaining your license through required CE. … This week, we’re joined by 3 of the 4 founders of one of the first, if not the original, completely virtual online veterinary conferences, Vet Team Global Stream (VTGS). Superstar licensed veterinary technicians Beckie Mossor, Monique Feyrecilde, and Julie Legred share the podcast (so sorry Jade Velasquez couldn’t make it this time!) to tell us why the trend toward online CE is important and permanent! … The “Quad Squad” discuss the origins of VTGS, their commitment to providing world-class CE at an affordable price, and why virtual communities and networks are essential to veterinary professionals. … Viewfinders, what do you think about online CE? Do you think state VMAs should allow veterinary professionals to receive our CE online or is this just a “pandemic patch?” … If you’d like to learn more about Vet Team Global Stream, visit them at https://www.vtgsconference.com/ of follow them on Facebook (https://www.facebook.com/VirtualVetConference/)or Instagram (https://www.instagram.com/vtgsconference/). … Viewfinders, we’ll talk to you next week! Thanks for listening!

This week Walmart announced it was launching an online pet pharmacy, WalmartPetRx.com, and plans to open 100 in-store veterinary clinics over the next 12 months. This week Dr. Ernie Ward and Beckie Mossor, RVT talk with Julie Legred, CVT about what this means for veterinarians and veterinary technicians, pet owners, and pet retailers. The trio offer insights on how independently-owned clinics can learn from Walmart, and why they see this as a win-win for the veterinary profession and U.S. pet owners. Dr. Ward speculates on the timing of this announcement from Walmart and how it may affect the impending Chewy.com IPO. To contact Julie or Beckie about this project and other career opportunities, email them at talent@veterinaryadvancements.com Don’t forget to subscribe and give us a review on iTunes!

There's been a surge in the number of veterinary professional certifications over the past few years. But are those extra initials behind your degree worth it in 2022? Hosts Dr. Ernie Ward and Beckie Mossor, RVT start the new year off with a conversation about the what's, when's, why's, and (probably most important to employers) worth of professional certifications. It gets complicated. Viewfinders, our hosts have a number of professional certifications to their credit, yet they encourage caution before adding one (or some) to your signature these days. Beckie asks whether or not imposter syndrome is behind the need to add professional clout and Dr. Ward ponders how much profit motive is at play. Both worry that certain organizations or companies may be taking advantage of some veterinary professionals by leveraging the "need to be seen" by colleagues as capable and competent by adding certifications. Did we mention it's complicated? Beckie argues that title protection should (once again) be our profession's top priority and that we need better clarification on the difference between "credentials" and "certifications." Both hosts agree that VTS and Board-certification are true "professional credentials" but are concerned that some groups may be promoting a "certification" as a "credential," leading to confusion by the pet-owning public and dilution of value by our colleagues. Told you it was complicated. Dr. Ward challenges the notion that every certification (or credential) must carry a profit motive or "return on investment" and encourages Viewfinders to better themselves through education, and, yes, certification when appropriate. Viewfinders, this is another wide-ranging conversation that tackles a tough topic we believe needs to be talked about more in the veterinary profession. Happy New Year and staff safe! And keep it simple! ;-)

Change and progress are inevitable, especially in veterinary medicine. But what happens when your clinic boss, manager, or supervisor fails to keep up with medical advances and clings to outdated protocols and procedures? This week we discuss how you can help make positive procedural changes in your veterinary practice. … Host Dr. Ernie Ward and Beckie Mossor, RVT tackle the topic of confronting and changing the attitudes and policies of a clinic’s leadership. … Dr. Ward shares his top tactics for presenting new medical information to reluctant staff members, why we need to bring more “solutions, not complaints” to management, and his favorite way to solicit feedback to improve an idea using a “On a scale of 1 to 10…” method. … Beckie discusses why we need to surround ourselves with smart people - and then listen to them! She also challenges vet techs to negotiate with leaders and her experiences in getting managers to accept updated procedures and treatments. … Finally, Dr. Ward reminds practice leaders that the first thing to maintain progress is to let go of hubris and ego and he explains why leaders that can say, “I didn’t know that!” excel above those who always have all the answers. … Viewfinders, this is a jam-packed conversation! How do you approach your boss or manager when it’s time to change? What have your experiences been? … Don’t forget to head over to Apple Podcasts and leave us a “Hello!” and 5-start rating. You’ll make our week! THANK YOU!

In this episode of the Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, RVT, MPA, discuss a tough and often uncomfortable topic: what to do when a new hire isn't cutting it in your veterinary clinic. Whether handling animals, interacting with clients, or managing information, some employees struggle to meet the demands of the job.  Dr. Ward and Beckie explore the signs that an employee may not have the necessary skills, the potential impacts on your practice, and, most importantly, how to address these issues professionally and effectively. They discuss strategies for providing support, offering training, and, when necessary, making the difficult decision to part ways. Tune in for practical advice on navigating this tricky situation to maintain a high-performing veterinary team. If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We’d love to hear your thoughts on this topic! Please share your thoughts with us on Facebook or Instagram at @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

On this week's episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur's journey spans continents and careers, from being a renowned veterinary neurosurgeon and neurologist to leading major veterinary conferences like NAVC (now VMX). Now, he's forging a new path as a conservation advocate and children's book author. Listeners will hear Dr. LeCouteur share his inspiring story of reinvention, starting with his childhood in Australia, his career milestones in Canada, Colorado, and California, and the pivotal moments that led him to a fulfilling post-veterinary life. Whether you're a veterinary professional pondering your next chapter or seeking motivation to explore new passions, this episode offers invaluable insights into how one can leverage a veterinary background to leave a lasting global legacy. Join Ernie and Beckie for this heartwarming and thought-provoking conversation that proves life after veterinary medicine can be just as impactful—if not more—than life in practice. Don't miss this inspiring journey! Learn more about Dr. LeCouteur at his website: https://www.ricklecouteur.com/ #VMX #vmx2025 #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

The veterinary and pet worlds were rocked once again by recent allegations that counterfeit heartworm preventives and fake cancer cures were being sold online as well as a high-profile animal abuse case involving a doggie daycare facility in North Carolina. This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT reveal the latest counterfeit heartworm scare, this time involving purchases made at Amazon.com. A Minnesota (!!!) dog was diagnosed with heartworm disease after it was discovered the preventive she purchased was fake. Our hosts also discuss the online company recently found guilty of selling phony cancer cures disguised as legitimate medications. Finally, what about sketchy pet care service providers? A breaking news story from North Carolina reveals the importance of veterinary professionals working with lay pet care providers to ensure the safety and wellbeing of pets. Viewfinders, how are you handling these issues? What are you telling your clients about online medication purchases? How do you recommend pet care services you don’t provide to the pet parents in your community? What should our profession be doing? Thanks for listening, please share and subscribe, and leave us a review on iTunes! See you next week!

The Washington State Veterinary Board of Governors (WSVBG) recently voted to approve a private veterinary practice’s proposal to establish a self-serving apprenticeship program as an alternative pathway to licensure as a Veterinary Technician in the state. The Washington State Association of Veterinary Technicians (WSAVT), NAVTA, AVMA, and several other veterinary groups opposed the change. This week we have two leaders from the WSAVT, Ryan Frazier, BS, LVT, and Ashley Byrne, LVT, to bring the Viewfinders up to speed and explain why this matters to everyone in veterinary medicine. Host Dr. Ernie Ward is flying solo this week as co-host Beckie Mossor, RVT, is traveling. Ashly, Ryan, and Dr. Ward have a spirited discussion on how this change occurred, what the nationwide implications could be, and what happens next. Viewfinders, this legal change could prove significant if enacted in other states. Thank you to Ryan and Ashley for sharing their concerns with the Veterinary Viewfinders! I encourage you to share this conversation with your state’s veterinarian and veterinary technician leaders. To learn the latest news on this issue, visit https://www.wsavt.org/news.

Who would guess that choosing a software subscription or medical equipment could cause division and disharmony within a veterinary practice team? Join Dr. Ernie Ward and Beckie Mossor, RVT, in The Veterinary Viewfinder's latest podcast episode: "Who Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment Purchases." This week our hosts delve into the critical aspect of choosing software and equipment in the veterinary world and discover the thought process behind these crucial decisions. With expert insights from Dr. Ernie Ward and Beckie Mossor, RVT, this episode sheds light on the complex dynamics of veterinary team decision-making and empowers practices to make informed choices. Gain valuable tips on aligning technology with practice needs, optimizing workflow efficiency, and maximizing patient care. Stay ahead of the game and elevate your decision-making skills with this engaging and informative podcast episode! Viewfinders, what do you think? Has this been an issue in your clinic? How did your team or leadership handle it? Please share your experiences on our Facebook and Instagram pages or message us at veterinaryviewfinder@gmail.com.

What do you do when you’re asked to do something unethical, immoral, illegal, or just plain weird in veterinary practice? What if it’s your boss, manager, or co-worker who requests you do - or don't do - something that makes you uncomfortable? Hosts Drs. Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor tackle the tough topic of responding to these challenging scenarios in this week’s podcast. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.

This week host veterinarian Dr. Ernie Ward and veterinary technician Beckie Mossor have a deep conversation on euthanasia, veterinary hospice, compassion fatigue and more with Dr. Dani McVety. Dr. McVety is co-founder of Lap of Love, an in-home veterinary euthanasia and hospice care service. We discuss why Dr. McVety chose to pursue a career in veterinary euthanasia and hospice, best practices for in-home euthanasia, and how any veterinary team member can help provide a more comfortable euthanasia experience for pet owners. This is a wide-ranging conversation concerning what Dr. Ward calls, "Our most important procedure." Join the conversation on Facebook and @VetViewfinder

Fake news! Corporate conspiracies! It seems like nearly every week there’s a new viral veterinary news story that, well, isn’t as truthful as veterinary professionals might prefer. This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor take on Fake Veterinary News, fake veterinary professionals (maybe even those that claim to be “animal behaviorists,” have a CBS television show and will be featured at VMX in a keynote!?), and how to scientifically and politely dispel these myths. This episode is a must-listen for your team to stay ahead of breaking news, communicate more effectively with your clients, and learn how to spot fake news stories.

Recently, Amazon announced it was considering offering veterinary telemedicine services to augment its position as a top pet supplies and pharmacy provider. This move would allow them to compete in veterinary telemedicine against competitors like Walmart, Chewy, etc. This week, we discuss the pros and cons and potential impacts this could have on independent veterinary clinics and the veterinary profession. Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, review the recent news that Amazon was considering offering veterinary telemedicine. Beckie shares why this is no surprise and that there may be a silver lining for independent veterinary clinics. Dr. Ward expresses his concerns along with several steps veterinary professionals should be taking to ensure continued success in the future. Viewfinders, there’s much more to this issue than simply, “Oh brother, here’s another competitor!” We’d love to hear your thoughts and how you’re addressing this issue.

This week hosts Dr. Ernie Ward and registered veterinary technician Beckie Mossor discuss the breaking news that California RVTs have abolished the previously-required California RVT exam in favor of the VTNE (Veterinary Technician National Exam). The team discusses what this means, why this (or potentially isn’t) a sign of professional progress, and what the implications for veterinarians and the veterinary profession may be. They also discuss license reciprocity, examination standards, and Dr. Ward shares a story he was recently told by a dentist who encountered a specific, and almost disastrous, hiring situation that reveals a shortcoming in the current licensing system. Thanks again for listening and please leave us a review on iTunes and share with your friends! We love talking to you every Wednesday!

Lately, we’ve been hearing stories of veterinary practice managers and owners making departing staff feel guilty for finding a better job. After a team member puts in their notice, they then face a barrage of guilt-inducing blame and judgment, further eroding their self confidence and assertiveness. But it doesn’t end there. … Hosts Beckie Mossor, RVT and Dr. Ernie Ward also share their concerns about the rapidly approaching holiday season and the impact "holiday time off" may have on our already overwhelmed teams' morale, productivity, and patient care. Ho, ho, hold on for this one, Viewfinders! … This week our hosts discuss the importance of respectfully and professionally handling an employee leaving their job for another, and why exit interviews may, “help you save the rest,” as Dr. Ward puts it. … The pair also tackle the topic of holiday time off and each share real-time vacation dilemmas they are hearing from veterinary colleagues around the country. Beckie advises, “Get ahead of your holiday planning now!” We explain… … Viewfinders, once again we cover A LOT of territory in this half-hour conversation. Share your thoughts by email or direct message!

In this episode of The Veterinary Viewfinder, veterinarian Dr. Ernie Ward and registered veterinary technician Becky Mosser, RVT, MPA, dive into the hot topic of job-hopping for higher salaries. As the trend of leaving jobs within the first two years for better pay continues, they explore whether this is a wise move for veterinary professionals - and the long-term health of the profession. Join them as they discuss the potential personal implications, risks, and benefits of chasing a bigger paycheck, both for individuals and the veterinary profession as a whole. If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues! We’d love to hear your thoughts on this topic! Please share them with us on Facebook or Instagram at @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

We spend hours each week typing in medical records, SOAPs, client communications, and email. What if we could simply tell our computers what to type? Talkatoo allows veterinary professionals to harness cloud-based AI to dictate their medical records with ease. While this may sound like an informercial, this episode is NOT sponsored… we just believe our colleagues need to know about this time-saving technology! (*But if you’re interested in sponsoring the show… Beckie said let us know!*) … This week we’re joined by the founder and CEO of Talkatoo, Shawn Wilkie. Shawn joins Dr. Ernie Ward and Beckie Mossor, RVT to share how he entered the veterinary industry, the origins of Talkatoo, and how veterinary professionals around the globe are saving time and effort with this innovative technology. … Dr. Ward and Beckie both have been using Talkatoo in their daily lives (we’re using it right now) and have found it to be incredibly useful, accurate, and saved a lot of effort! … Shawn also shares a special GIVEAWAY to Viewfinder listeners so be sure to listen to the entire episode to find out how you can enter to when Talkatoo for your clinic! … Viewfinders, we bring you unsponsored content such as this because we feel you need to know how to make your life a little less stressful so you can get home to your life sooner! … What do you think about dictation technology? Is this something you’d like to use in your practice? Have you tried dictation services in the past? If so, and you didn’t find it helpful, you really owe it to yourself to try this next-generation AI-enabled dictation! … Visit www.talkatoo.com for more information.

Owning a veterinary practice can be a rewarding -- and challenging -- prospect. This week host veterinarians Drs. Ernie Ward and Cyndie Courtney and veterinary technician Beckie Mossor are joined by New Jersey practice owner Dr. Michael Tokiwa to discuss the positives and pitfalls of practice ownership. From equity, to leadership, to vision, to staff training and interactions, this is a wide-ranging conversation that will benefit any veterinary professional, regardless of whether or not ownership is an interest or option. PLEASE GIVE US A REVIEW! Your reviews help us grow and reach other veterinary professionals. Follow us on Facebook (Facebook.com/VeterinaryViewfinder), Instagram.com/VeterinaryViewfinder, and Twitter.com/VetViewfinder.

During the past 18 months, nearly every veterinary practice has experienced unprecedented demands and challenges. Throw in the reality of an historically-tight job market, with few available veterinarians and vet techs to go around, and you’ve got even more problems. These difficulties have caused considerable professional (and personal) burnout, with many colleagues not knowing how they could possibly take a break. That’s where relief (or locus) veterinary staff could help heal your practice ills. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by Dr. Cindy Trice, Founder of Relief Rover, an online service that connect veterinary clinics with relief help. … Dr. Trice shares how she started in relief work, what led to the formation of ReliefRover.com, and how impactful leveraging relief staff can be for an overworked team. … Viewfinders, you know we’re compactly lamenting the fact that you’re overworked, underpaid, and under appreciated. Here’s a solution we think could help you (at least) get a break to recharge your spirit (and body, relationships, etc.). … What have your experiences with relief vets or vet techs been? Is this something you think would help your clinic? Share your thoughts (and a 5-star review) over on Apple Podcasts or our social media! Thank you!

Hosts Dr. Ernie Ward & Beckie Mossor, RVT are joined by practice owner & hospital administrator, Laura Ward to discuss giving back to your community. We discuss how to plan and pull off an Open House, creating an awesome Pet Health Fair, and why the Wards believe giving back to your community is good for team building and practice building. If you're looking for ideas to jumpstart your clinic's civic participation, this episode is chock full of ideas and inspiration. Join the conversation on Facebook/Veterinary Viewfinder & Twitter @VetViewfinder.

Who gets to go when it’s slow at your veterinary clinic? This week we tackle a tough topic rarely talked about, yet it happens in a variety of ways. Who gets to leave early can be divisive among your team if you don’t set boundaries and guidelines. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, begin with an overview of this seemingly innocuous issue. They share their own personal experiences, and lessons learned the hard way! This conversation is full of practical advice, and we think it should be shared with your clinic leaders! Viewfinders, what do you think? Has this been an issue in your clinic? How did you handle it? Please share your experiences on our Facebook and Instagram pages or message us at veterinaryviewfinder@gmail.com.

This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O'Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world's largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this year. With over 30,000 veterinary professionals converging in Orlando, attendees can choose from more than 1,300 hours of CE and explore the expansive 160,000-square-foot expo floor, which features 735 exhibitors unveiling cutting-edge products and services. This year's theme, "Festival of the HeARTS," celebrates the fusion of science and creativity in veterinary medicine, promising inspiring visuals, interactive booths, and unique experiences. Gene also reflects on VMX's history, including its 40th-anniversary milestone, and discusses how NAVC continues to innovate and give back to the profession. Whether you're a seasoned VMX attendee or are considering your first visit, this episode provides a behind-the-scenes look at the passion and dedication it takes to deliver this must-attend event. Tune in to learn how VMX continues to shape the future of veterinary education and community! Read about NAVC Gives and The Veterinary Industry Giving Tree: https://bit.ly/4g9RLvc #VMX #vmx2025 #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Many of our veterinary friends and colleagues are stuck in their hometowns (and homes) and missing continuing education (CE) conferences and veterinary organizational meetings. That's no good. … So Beckie and a group of super-friends decided to bring a global conference to you! … This week, host veterinarian Dr. Ernie Ward and Beckie Mossor, RVT are joined by a Veterinary Viewfinder regular guest, Julie Legred, CVT to talk about their latest project, a virtual veterinary team conference they call Vet Team Global Stream! … Julie and Beckie discuss why they created the Vet Team Global Stream conference, why it was important for them to include all members of the veterinary healthcare team (no credentials required!), and who some of the guest speakers and entertainment will be! … This is fun conversation that touches on veterinary life during (and after) the pandemic, and stresses the importance of personal education and self-improvement. There’s a LOT to unpack in this episode! … To learn more about the conference, visit www.VTGSConference.com … Early bird discounts end May 1, 2020, so sign up soon!

Winston, an unarguably adorable French bulldog, took top honors at the 2022 National Dog Show. Historically, breeds crowned Best in Show surged in popularity. Will Winston's win result in a flurry of French bulldogs this year? Viewfinders, this is another potentially sticky situation for veterinary professionals. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, discuss the dichotomy of a French bulldog winning the crown jewel of US dog shows in the same year countries such as Norway are banning them. The pair review the diverging differences in attitudes toward brachycephalic breeds in European countries and the US. Our hosts share ideas to bridge the divide between breeders, breed enthusiasts, and rescue/shelter communities. Dr. Ward expresses his support for identifying and registering responsible breeders and the need for state and national veterinary organizations to get involved. Beckie reveals that loving and supporting pure breeds and rescue pets aren't mutually exclusive. She calls on veterinary professionals and breeders to share how they can - and should - work together. Viewfinders, do you anticipate a flurry of Frenchies in your clinic? What are you do to educate clients on the unique needs of brachycephalic breeds? Please share your thoughts and opinions on one of our social media platforms or email us at VeterinaryViewfinder@gmail.com.

RABIES! Over 60,000 people die each year from this deadly zoonotic disease. On veterinarian, Dr. Luke Gamble from the U.K., is on a mission to eradicate rabies and save human and animal lives. This week hosts Dr. Ernie Ward and veterinary technician Beckie Mossor talk with Dr. Gamble about his group, Mission Rabies, and how veterinarians and veterinary nurses can help. Veterinary technician Jessie Foley discusses her recent participation in a Mission Rabies campaign in Malawi. If you’d like to learn more about the incredible work Mission Rabies is accomplishing, check out these sites: www.MissionRabies.com www.CliniciansBrief.com/Mission-Rabies

Do veterinarians, veterinary technicians, and veterinary staff make good patients? Do we know too much, ask too many questions, demand too many answers of our own doctors and nurses? Veterinarians Ernie Ward & Cyndie Courtney along with veterinary technician Beckie Mossor dissect our own human health care experiences and share how we treat MD's and RN's when they turn to us for care. What do we love, and hate, about visiting our own physicians? How can veterinarians learn from the good, and bad, of the human health care system? Join us on Facebook at Veterinary Viewfinder and Twitter @VetViewfinder.

National Veterinary Technician Week is October 15-22, 2017. This week we’re honored to share the mic with the National Association of Veterinary Technicians in America (NAVTA) President Mary Berg. Co-host veterinarians Ernie Ward and Cyndie Courtney along with veterinary technician Beckie Mossor chat with Mary about how she became a vet tech, the importance of veterinary technician specialists, current progress on the veterinary nurse name change initiative, her greatest accomplishments and the #1 thing she thinks need to be changed in the veterinary technician profession. The group also talk about celebrating National Veterinary Technician Week and why Dr. Ward call vet techs, “the greatest people on the planet!” Share with all your veterinary professional friends! WE NEED YOUR HELP! Please be sure to leave us a review on your favorite podcast site. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.

In this episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and registered veterinary technician Beckie Mosser tackle a surprising new challenge in the veterinary profession: corporate layoffs. Once confined to tech companies and big businesses, layoffs have begun to impact veterinary professionals, raising questions about job stability in corporate settings versus private practice. Dr. Ward, with over 30 years of veterinary experience, reflects on the seismic shift, offering insights into how to prepare for potential job losses and whether the corporate world really offers greener pastures compared to traditional, independently-owned private practice. Together, Ernie and Beckie explore how these changes affect not just the profession but also the individuals who dedicate their lives to animal care. Tune in to discover strategies for navigating this new corporate reality, questions to ask before accepting a new job, and protecting your career in an ever-evolving veterinary landscape. If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We’d love to hear your thoughts on this topic! Please share your thoughts with us on Facebook or Instagram at @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Self-care is essential in resisting burnout, remaining positive, and restoring passion. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT share their favorite personal self-care habits and hacks, how they deal with “self-care guilt,” and Dr. Ward reveals his favorite technology to help him optimize restorative sleep (and why he no longer calls it “recovery!”). The duo also dives into intermittent fasting (Dr. Ward “Yes,” Beckie “Maybe”), when is the best time to workout, and simple gratitude practices each use to, as Dr. Ward puts it, “Tilt toward optimism!” This is a fun conversation about a topic many recommend and advise, but few get real about. Viewfinders, let us know your favorite self-care hacks, how you deal with guilt, what are your favorite dietary habits? We want to hear from you, the BEST PODCAST FAMILY IN THE PODCASTER UNIVERSE!

Recent news stories have featured human surgeons performing procedures on dogs, human dentists treating animal’s teeth, and other human medical professional treating animals. This week we explore how we, as veterinary professionals, feel about this touchy topic. Where are the professional boundaries? Why aren’t these physicians and dentists being questioned by veterinary medical boards? How would you feel if a veterinarian performed surgery on you? This is an extremely interesting conversation on a topic that rarely gets discussed! Find out what made Dr. Ernie Ward say: “Are we onto something big that’s beginning as a drip-drip that turns into a deluge of change?” We would love to hear what you think about this issue! And, please, leave us an iTunes review if you enjoy conversations like this. Thank you!

With the recent Facebook/Cambridge Analytica controversy, many veterinary professionals have been concerned and confused about their online safety and the privacy of their client communications. This week veterinarians Ernie Ward and Cyndie Courtney, and veterinary technician Beckie Mossor explore Facebook usage by veterinary clinics, whether or not Facebook Messenger and other social media interactions are potentially violating veterinarian-client confidentiality, how safe and secure (or not?) are Facebook Secret Groups, and debate the question of should veterinary staff members and clients be Facebook friends. YOU CAN HELP MAKE THE PODCAST BETTER! Please leave us a review on your favorite podcast site, ESPECIALLY iTUNES. We love making this podcast, but we need your reviews to help us grow and improve. You can follow us on FACEBOOK, TWITTER AND INSTAGRAM. join the conversation and share your thoughts about these topics and what you’d like to hear us tackle on Facebook/VeterinaryViewfinder, Twitter @VetViewfinder and Veterinary Viewfinder on the Insta. We’re not asking for much!

National Veterinary Technician Week is October 17-23, 2021! Can we get better working conditions, please? And other ways to celebrate your credentialed veterinary technicians in 2021. … This week hosts Beckie Mossor, RVT and Dr. Ernie Ward share their tips for celebrating your credentialed veterinary technicians in honor of the 28th annual NVTW (started in 1993, for all you veterinary medicine history nerds). In addition, they tackle a ton of tough topics facing vet techs and the veterinary profession. You knew we couldn’t stop at “pizza party!” … The duo dive into the poor representation of vet techs in organized veterinary medicine, starting with why the American Veterinary Medical Association (AVMA) isn’t accurately named. Dr. Ward offers some simple tips for making the AVMA more inclusive and representative of the “American veterinary medical” system. Beckie explains why this is actually important for the future of our profession. …Beckie explains why $15 an hour isn’t really a “living wage” and both offer insights into what better pay and benefits for vet techs should - and could - be. Beckie also shares why title protection is essential for the growth of credentialed veterinary technicians. … Finally, our hosts offer gift and recognition ideas for veterinary practices interested in celebrating their credentialed vet techs this year. Viewfinders, there’s a lot to think (and take action) about in this episode!

We hate to break it to you, but the pandemic isn't over yet! This week we examine some of the less-discussed impacts of the “Pandemic Period” in veterinary medicine. Viewfinders, this is one interesting conversation! Hosts Dr. Ernie Ward and Beckie Mossor, RVT take listeners on a circuitous route around some of the lasting effects on our psyche post-pandemic. From fear of coughing in the exam room (or the terrifying sound of a client coughing!), to crowded elevators and lobbies, to learning potentially disagreeable facts about co-workers beliefs during lockdowns, this podcast packs a powerful punch! Viewfinders, what lingering effects are you observing these days? Any advice for colleagues struggling to get “back to some form of normal?” Share on our social media or email us at veterinaryviewfinder@gmail.com.

Once again we tackle one of profession’s most challenging topics: MONEY! The tension between providing the best veterinary care and the cost of providing that care causes tremendous conflict and confusion among our colleagues (and us!). Are we talking too much - or too little - about money with pet owners? What impact do recent human healthcare and insurance changes have on the perception and value of veterinary services? If we strive for increased transparency regarding charges, are we overemphasizing cost and diminishing care? This week Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the controversial world of money in the veterinary profession. Please help us by LEAVING A REVIEW ON ITUNES! This is how we grow and reach more of our veterinary colleagues. Your one-minute review MEANS THE WORLD TO US! (At least our podcast world.) Seriously, we need more reviews! We’ve been at this TWO YEARS, so the least you can do is…. Click on five stars? THANK YOU!

It's the season of expectations! In this episode, we delve into the crucial topic of managing expectations within veterinary clinics. We address common scenarios, such as dealing with a new graduate who might be spending an extended amount of time in the exam room while questioning if our expectations are realistic and exploring ways to improve efficiency. Additionally, we tackle the challenge of colleagues who may be struggling to meet their responsibilities or display the necessary skills. How can better communicating our expectations help them succeed and decrease our frustration? Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the fundamental role of expectations in shaping our interpersonal interactions. They explore the significance of expectations as the foundation for how we relate to one another and offer insights into building stronger connections with colleagues. They tackle the intricacies of expectations, providing their experience and perspectives on fostering more robust and positive relationships in your work environment. Throughout the discussion, they emphasize the importance of distinguishing between realistic and unrealistic expectations and provide insights on effectively communicating expectations, especially when it comes to performance reviews and reprimands. Viewfinders, we'd love to hear your thoughts on how you manage and communicate your expectations in your clinic! VeterinaryViewfinder@gmail.com or Facebook and Instagram!

Osteoarthritis is one of the most common -- and challenging -- medical conditions veterinary professional confront in general practice. This week we’re joined by Board-certified veterinary surgeon and rehabilitation specialist Dr. Kristin Kirkby Shaw. Dr. Shaw joins hosts veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor, RVT to discuss her new CARE (Canine Arthritis Resources and Education) program, her thoughts on the importance of early arthritis recognition in dogs and cats, how the entire veterinary practice team can help improve OA patient care, and her amazing story (she grew up in Panama with pet monkeys! Who knew?). Viewfinder, do us a humongous favor and go give us a review on Apple Podcasts if you haven’t already. The super secret Apple algorithm uses your input to help us reach more of our veterinary colleagues. Thank you from the bottom of our hearts for loyally listening the last 3 years!

Working in a veterinary clinic can be stressful! Burnout, compassion fatigue, imposter syndrome, depression, and more are a few of the consequences of an unhealthy work environment and lack of emotional support for veterinary professionals. This week, hosts Dr. Ernie Ward and Beckie Mossor RVT are joined by a licensed clinical professional counselor who also happens to be a Certified Veterinary Technician! Becky Murray, CVT, MA, LCPC discusses her role as grief counselor for clients, how she helps her staff of over 300 (!!!) successfully (and healthily) deal with daily stress, and tips for handling online criticisms and negativity. The trio also cover the practical value of glitter jars (that's not a typo, and Dr. Ward is apparently a glitter-fan), why you shouldn't throw pizza or doughnuts at problems (again, not a typo), and how to avoid judging and shaming clients for their treatment choices. If you like this type of content, please subscribe and leave us a review on iTunes! Thank you Viewfinders for over 3 years of listening to our weekly podcasts!

Host veterinarians Ernie Ward and Cyndie Courtney along with veterinary technician Beckie Mossor explore the dangers and dilemmas as well as the benefits and blessings of veterinary client relationships. The trio talk about setting personal and professional boundaries, what to do when a client oversteps and intrudes, and strategies to deal with tweets and texts after hours. Continue the conversation with us on Twitter @VetViewfinder and Facebook/VeterinaryViewfinder. Happy holidays!

Chances are you've at least seen her company's awesome apparel emblazoned with "Dog Is Good," "Cleanliness Is Next to Impossible," and, of course, their iconic "It's All Fun and Games Until Someone Ends Up In a Cone." This week host veterinarians Ernie Ward and Cyndie Courtney and veterinary technician Beckie Mossor have an incredible conversation with Dog Is Good founder, Gila Kurtz. Gila shares how she founded Dog Is Good with her husband, her best advice for budding entrepreneurs, why she loves working with veterinary healthcare providers, and her future plans for Dog Is Good. This is an episode full of practical tips and heartwarming anecdotes. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.

National Veterinary Technician Appreciation Week is October 16-22, 2022. This week we celebrate our amazing licensed veterinary technicians! The “backbone,” “heart,” or “insert organ system of your choice here” of veterinary medicine! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, take time this week to talk about the invaluable contributions veterinary technicians make to the veterinary profession. Our hosts share tips on how you can recognize your vet techs, why they deserve a whole year of celebrations, and how to attract more great folks to the vet tech profession. The pair also discuss their views on “resilience” and some of its associated risks as this year’s theme. Viewfinders, we hope you’ll take time to do something special for your vet techs from October 16-22, 2022. If you do, please share it on our Instagram or Facebook pages! If you have questions or ideas for future podcasts, email us at veterinaryviewfinder@gmail.com.

This week we wrestle once again with the topic of money-guilt harbored by many veterinary professionals. This time, we explore issues around homeless people with pets, standards of pet care, pet care shaming, and more. This is an excellent roundtable on a topic most veterinary professionals must confront nearly daily. We need your support to reach more of our veterinary colleagues! Please subscribe, share, and leave us a review -- especially on iTunes! Thank you for listening!

Are you socialized? How do you find friends as adults? Are we expanding our social networks beyond the veterinary profession? This week, host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor talk about making friends and finding fulfillment outside of work. The trio share tips on maintaining friendships, online communities to meet new friends and the benefits of socialization. And find out Cyndie’s plans to write a book about, “How to Date other Moms.” Please help us by LEAVING A REVIEW ON ITUNES! Your one-minute review MEANS THE WORLD TO US! (At least our podcast world.) Seriously, we

The Veterinary Viewfinder was founded in 2016 to “tackle the toughest topics in veterinary medicine.” One of the tough topics we’ve covered repeatedly is the growing movement to ban non-therapeutic, non-preventive procedures such as feline digit amputation, often referred to as “declawing.” This week we’re excited to introduce you to the Canadian Animal Health Technician (same as US RVT/CVT/LVT) who succeeded in the enactment of a law banning declawing in the Province of Quebec. If you’re wondering, Quebec is the second-most populous province with a population of over 8 million. Not bad for a vet tech! Hosts Dr. Ernie Ward and Beckie Mossor, RVT are thrilled to bring you a master class in how one person can bring about big change. Leading the class is the amazing vet tech (animal health technician in Canadian-speak) Alexandra Yaksich, BSc., AHT. Alex wears many hats. She is currently working as a freelance writer, communications consultant, content creator, and relief animal health technician. The story we share this week is about how anyone can overcome their doubts and fears to create change. Viewfinders, prepare to be inspired! Alex is a loyal podcast subscriber and decided to email us at veterinaryviewfinder@gmail.com and tell us she had a story to share! (You can, too!) If there’s something in your world you want to improve or change, Alex lays out a practical, logical, and systemic approach. Whether it’s animal welfare, social justice, LGBTQ+, worker rights, or anything you feel is wrong or less than ideal, we believe this episode will not only inspire, but offers a pathway for change. Viewfinders, this is a good one! Follow Alex on Instagram (@alexandra.yaksich) or connect with her via LinkedIn at https://bit.ly/3znSCoZ.

This week we’re joined with vet tech/nurse extraordinaire, Harold Davis, RVT, VTS (ECC) to discuss an important (and exciting) new initiative from our friends at the North American Veterinary Community (NAVC) - the Veterinary Nurse/Technician Empowerment Initiative! Harold currently serves as President of the Board of Directors for NAVC and is one of the key drivers behind this expansive seven-part initiative to empower and celebrate veterinary nurses/technicians (and, yes, Viewfinders, Dr. Ward asks Harold to explain that hyphen!). Harold has also been instrumental in many modern-day advancements within the veterinary profession and his story is as much inspirational as impactful. We know you’re going to love this conversation! Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss how Harold became an RVT, his secret for remaining enthusiastic about his profession for 46 years (!), his career path, his role in the formation of Veterinary Technician Specialists (VTS), and what the NAVC Veterinary Nurse/Technician Empowerment Initiative is all about. So much to talk about! Viewfinders, definitely check out the links below detailing how you can participate in this initiative. And while you’re clinking away, please stop by Apple Podcasts and click on 5-stars for us! It would make our week! Thanks again for listening the past five-and-a-half years! Talk to you next Wednesday! NAVC Veterinary Nurse/Technician Initiative Links: * NAVC.com * Link to the veterinary nurse champions nomination at Today's Veterinary Nurse * nurse webinar series * Link to NAVC veterinary nurse tribute video 

How can you find your dream veterinary job? What are employers looking for in job applicants? How can practice owners and managers find the best team members? Practice manager Heather Prendergast joins Drs. Ernie Ward and Cyndie Courtney with Beckie Mossor, RVT to reveal secrets to finding, getting, and keeping the best jobs! Resumes, interviews, trends, and social media searches are just a few of the topics covered this week. Join the conversation on Facebook/Veterinary Viewfinder and Twitter @VetViewfinder.

The 2022 NAVTA Demographics survey was released during VMX 2023. This week we discuss the findings, actions we can take, and questions for the future. Hosts Dr. Ernie Ward and President-Elect of NAVTA, Beckie Mossor, RVT, take a deep dive into the findings of this critical survey. The last demographics survey was conducted in 2016, and, wow, some things have changed - and others remained, sadly, the same. The survey results revealed the following highlights: • The average Veterinary Technician is earning 25% more than in 2016.• More than 70% of Veterinary Technicians have an Associates’ degree, up 16% from 2016.• More than 1/3 of Veterinary Technicians have student loan debt, averaging $29,700/person.• One-third of Veterinary Technicians have a second job, most often at full-time. Viewfinders, this is an important discussion for the veterinary profession. We encourage you to share it with your colleagues, discuss your thoughts, and get involved! Read the full report here.

Veterinary clinics around the country are reporting more confrontations with angry pet parents. This week, we dive into why this may be happening and what your veterinary team can do to help. … The COVID-19 pandemic continues to challenge veterinary professionals around the world. On disturbing trend is increased conflict with frustrated and angry, sometimes violent, clients. … This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle why veterinarians may be seeing more angry clients and steps to de-escalate a tense client interaction. … Viewfinders, this is an excellent discussion on a wide range of topics and tactics concerning conflict resolution. Please share it with your team or colleagues you think could use a little help or inspiration. … If you have a tough topic you’d like us to tackle, let us know on Instagram (@VeterinaryViewfinder) or Facebook (/VeterinaryViewfinder)!

What happens when your personal social media blows up in your veterinary clinic? Can you post controversial content on your personal pages without professional consequences? Viewfinders, this is one tough topic we tackle this week! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT address people being fired, reprimanded, or causing conflict in their workplace because of something they posted or shared on their personal TikTok, Instagram, Facebook, or Twitter feeds. Where are the online boundaries between work and private life, if there are any? … The duo divulge times they’ve stepped out of bounds online, stories from colleagues who have experienced consequences of their content, and strategies for everyone scrolling and posting these days. … Viewfinders, have you witnessed workplace tension because of online messages? How do you navigate these potentially stormy waters? Share your stories! … Thank you again for listening! Talk to you next Wednesday!

Host veterinarians Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor kick off the weekly Veterinary Viewfinder podcast discussing holiday staffing woes and drama, wintertime convenience euthanasia stress, and their favorite/worst pet peeves of the season!

If you’ve been in veterinary practice for any length of time, you know how difficult it is to diagnose, manage, and monitor diabetic cats and dog patients. This week we share the mic with Baycom Diagnostics CEO Gus Ray to discuss A1C testing in pets, why A1C is undoubtedly the best biomarker for diabetes, and why every veterinary clinic should incorporate A1C testing in their practice. Hosts Dr. Ernie Ward and Beckie Mossor, RVT take a deep dive into the world of veterinary A1C, the role pre-diabetes may play play in the future of veterinary disease detection (especially with pets with obesity! You knew Dr. Ward would go there!) and what inflammatory biomarkers you’ll be seeing soon. We hope our Viewfinder Family enjoys this “coronavirus-free” Be safe, Viewfinders!

The Massachusetts State Senate recently approved a bill that ensures law enforcement officers' K-9 partners receive life-saving medical attention and transport in ambulances if they are injured in the line of duty. The bill, known as Nero's Law, was drafted in response to the shooting that claimed the life of Yarmouth Police K-9 Sgt. Sean Gannon, and severely injured his K-9 partner, Nero. … This week our hosts, Dr. Ernie Ward and Beckie Mossor, RVT, explore the impact such legislation could have and why veterinary professionals should be more involved. … Dr. Ward pledges his full support of Nero’s Law and expresses his surprise when he discovered the the majority of US states don’t allow injured law enforcement K-9’s to be transported in “human” ambulances. … Beckie shares her concern that veterinary clinics be fully integrated into the assistance of injured police K-9’s, including communicating and alerting emergency clinics of pending arrivals and for guidance on life-saving treatments. … Dr. Ward also encourages states to provide clear guidance on treating law enforcement K-9s exposed to narcotics and emergency administration of drugs such as naloxone. … Both discuss how the “devil is in the details” with this sort of legislation, and offer many tips to make the law more meaningful and helpful. And, yes, it starts with veterinary professionals! … Viewfinders, what do you think about this proposed law? What are your state’s rules and regulations regarding injured police dogs? mH40Eg6jAf6GJJQDZEd0

One of the most controversial pet travel topics these days is the designation of "emotional support animal" and "service animal." This week our trio, Drs. Ernie Ward & Cyndie Courtney, along with Beckie Mossor RVT, take to the skies, trains, and restaurants as they confront the perils of emotional support animals. What is the difference between "service animal" and "emotional support dog?" Can you really buy "fake" service dog vests on Amazon? Who’s in charge of regulating and verifying “service animals?” Why did Delta recently ban "pit-bull breed" dogs as support companions? What role do veterinary professionals play in all of this? This is a must-share episode with ANYONE in the veterinary profession. Please share our podcast with co-workers and colleagues who you think would benefit from these discussions. Better yet, do us a solid and leave us a review on iTunes. We love making these podcasts and want to know what you think... and that you're out there! Hit us up on social media (FB, IG, Twitter). Thanks again!

This week host Drs. Ernie Ward and Cyndie Courtney and registered veterinary technician Beckie Mossor are joined by practice owner and manager, Laura Ward to discuss sexual harassment in the veterinary workplace. What specifically is workplace sexual harassment? Does it exist in veterinary medicine? How can you prevent it from happening? What can you do if sexual harassment occurs in your veterinary clinic? Please share this important discussion with your veterinary healthcare colleagues. We must not accept workplace sexual harassment in any form. Join the conversation on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder. Resources: visit the American Association of University Women Sexual Harassment page www.AAUW.org, or www.RAINN.org, sexual harassment and abuse hotline: 1-800-656-4673

Perhaps one of the toughest challenges veterinary professionals face each day is maintaining a positive attitude. Positive work cultures begin with positive leaders, and that’s what we’re going to discuss today. … Josh Vaisman, CCFP, MAPPCP spends his days helping veterinary professionals create positive work environments. A self-described “happy guy,” Josh shares his enthusiasm with the Viewfinders today - and we take this opportunity to tackle the toughest topics you’re facing each day! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin by asking how can we reach or influence negative bosses? What id they don’t want to embrace a positive or safe workplace? What’s an employee to do? … Josh then explains what a “psychological safe space” is and why your clinic needs one, pronto! (Hint: it’s something we’ve been talking about for years on the podcast, so the Viewfinders are well-prepared for today’s lesson!) … Josh details how anyone - and everyone - can find positivity in daily practice and what do to when you encounter negative vibes, poor managers, and toxic teammates. … Viewfinders, this is another excellent podcast you may want to play out loud in your treatment areas for “you know who” to hear! Let us know your thoughts! … Find out more about Josh’s work here: www.flourish.vet https://www.linkedin.com/in/josh-vaisman-ccfp-mappcp-pgd-8371877/ https://www.facebook.com/flourishveterinaryconsulting

With the 2018 Super Bowl this weekend, we decided to take a deep dive into what makes the best veterinary teams successful. Hosts Drs. Ernie Ward and Beckie Mossor, RVT review some of the common characteristics of the best teams, how to integrate new employees into your clinic team, what are some of the pitfalls of overstepping professional or personal boundaries in the workplace, and more. Learn what "Book Clubs and Bars" have to do with establishing appropriate professional relationships in your clinics. The trio offer advice on what to do with a toxic team member, Dr. Ward shares his love for personality testing his staff, and why written job descriptions, evaluations, mission statements, and appointment scripts are incredibly important for success. This wide-ranging conversation is sure to inspire you to make your team ready for the Big Game... and beyond! THANK YOU FOR LISTENING!! PLEASE LEAVE US A REVIEW! Please leave us a review on your favorite podcast site, ESPECIALLY iTUNES. You can also join the conversation and share your thoughts about these topics and what you’d like to hear us tackle on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.

Resilience: “the capacity to recover quickly from difficulties; toughness.” But what does it mean for veterinary professionals? … This week we’re joined again with Dr. Sarah Wooten to discuss the topic of bouncing back from failure and confronting stress in practice. Developing and nurturing our resilience seems even more essential these days. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT get real with the stress most veterinary professionals face each day. The trio offer examples and solutions that will benefit any team or individual. … This is an uplifting, authentic, and practical conversation about how we can all achieve more calmness and clarity in our lives. … Please share this podcast with a colleague, co-worker, or friend who needs a little shot of positivity this week! … Thanks for listening, Viewfinders, and stay safe!

In this episode of the Veterinary Viewfinder podcast, we delve into the future of veterinary diagnostics with our special guest, Ed Goluch, PhD, CEO and founder of QSM Diagnostics. Join co-hosts Dr. Ernie Ward and registered veterinary technician Beckie Mosser as they explore the innovative in-home diagnostic testing technology developed by QSM Diagnostics and its potential to revolutionize veterinary medicine. Dr. Goluch shares insights into how their cutting-edge technology works, making diagnostic testing more accessible and efficient for veterinary practices. This episode addresses a common challenge in clinical medicine: the difficulties of obtaining timely diagnostic tests and ensuring consistent follow-up testing. Dr. Goluch explains how in-home diagnostic solutions, entirely controlled by the veterinary healthcare team, can streamline these processes, leading to improved patient care and better outcomes for pet patients. Viewfinders, in this podcast, you’ll gain a comprehensive understanding of the benefits of in-home diagnostic testing, including enhanced efficiency, reduced stress for pets and owners (and staff!), and more accurate and timely diagnoses. This episode is a must-listen for veterinary professionals seeking to stay ahead of the curve in diagnostic technology and elevate the standard of care in their practices. Tune in to discover how QSM Diagnostics is paving the way for the future of veterinary diagnostics. Thank you, Dr. Goluch, for sharing this information with the Viewfinders! To learn more, visit qsmdiagnostics.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

The holidays are here! And that means the stress many veterinary professionals feel is climbing faster than Old Saint Nick on his sleigh Christmas Eve! But it's not too late to prepare your clients and team and avoid some holiday stress. We've got a checklist of the top things you should do in your clinic before Thanksgiving! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, share their most significant concerns (fears, anxieties, worries, you get it) about the 2022 holiday season. Dr. Ward worries that a "perfect storm of staff shortages, pet parent demands, and lack of emergency care" could brew a stress storm like never before. Beckie agrees. But more. Our duo dish on simple ways to get ahead of stressful interactions by deploying a client communication strategy. Beckie reveals her top tips to educate clients "before that Schnauzer's annual bout of pancreatitis strikes." You may want to jot some of these down (or at least ask your veterinary practice manager to do it). Viewfinders, are you worried about this holiday season in your vet clinic? Are you short-staffed? Do clients seem short-tempered? Share your thoughts and experiences on our social media! If you have questions or topics, email us at veterinaryviewfinder@gmail.com.

Has your veterinary clinic been ping-ponging between curbside, hybrid, masked service, and now something else? This week we discuss the real challenge of “change fatigue” in veterinary clinics and some creative ways to help. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT spend some quality time together on Memorial Day starting with talking about the nationwide shortage of the euthanasia drug, pentobarbital. Dr. Ward examines whether or not veterinary clinics should reevaluate inventory management of critical-use supplies and if “just in time inventory” should be reserved for less essential drugs. They also offer advice on how you can stay updated on drug shortages and supply issues. … Beckie tackles COVID vaccination in veterinary clinics and Dr. Ward reveals a recent Facebook discussion in which a veterinarian was challenged over a controversial COVID-19 vaccination opinion. Dr. Ward shares what every vet clinic should do today to prepare their teams for this increasingly frequent, and potentially client-losing, question. … Beckie also explores some of the challenges veterinary professionals are facing as they “re-open.” She explains why “It must be nice…” should never be said in a veterinary practice. … The pair explore the importance of offering time off for self-care and morale boosting, especially during overwhelming workloads. Dr. Ward retells a recent colleagues question about closing down for a few days and how they made it work. … Viewfinders, thanks again for listening! We hope you had a restful and restorative Memorial Day and took time to thank those service men and women who made the ultimate sacrifice so that we can enjoy the freedoms we cherish.

Arguably one of the most challenging exam parameters for veterinary patients is body temperature. We have traditionally performed this rectally. So there’s that. … But how accurate is a rectal temperature anyway? And how were those “normal temperature ranges” determined? Have we been taking pet’s temperatures wrong? … This week hosts Dr. Ernie Ward and Beckie Mossor are joined by two of Mella Pet Care’s co-founders Yale Zhang and Anya Babbitt to discuss “all things temperature” - and a whole lot more! (Mella.ai) … The quartet muse on the current limitations and challenges of rectal temperature in animals, why the “standard” thermometer may not be as good as we’d like to believe, and Mell’s approach to in-home diagnostics. … Dr. Ward and Yale postulate on the future of in-home diagnostics, how this will impact telemedicine, and what this means for veterinary clinics. … Beckie challenges the notion that in-home testing performed by pet parents will threaten the veterinary profession and makes an astute observation on pediatricians, babies, and, well, body temperatures and veterinary businesses. You have to listen to find out more! Brilliant! … This is an important discussion because it speaks to the accelerating trend of what Dr. Ward calls, “The democratization of diagnostics.” We think you’re going to love this conversation!

Gas at record prices. Rent is up double-digits. New homes and interest rates are skyrocketing. How is inflation impacting the veterinary workforce and what can we do to help? Hosts Dr. Ernie Ward and Beckie Mossor, RVT take on the tough topic of post-pandemic inflation and how the workforce shortage is being affected. Viewfinders, there are a lot of helpful tips in this one, but the most important is we need to start talking about it! Our veterinary podcasters begin with the current inflation rates around the country and stories from colleagues struggling to pay for gas and rent. Tips for saving money and potential aid for staff are reviewed along with a heaping dose of, “Oh no’s!” From gas cards to apps to government tax programs, this episode covers a lot of ground. We also touch on childcare challenges and why our most vulnerable staff are likely receptionists (CSRs) and support staff. Is inflation affecting your team? What solutions are you finding successful? Share your ideas and experiences on our social media! And don’t forget to head over to Apple Podcasts and leave a quick 5-star review! THANK YOU!

The gut microbiome has been intensely studied for the past 20 years, yet we’re only now beginning to understand it’s impact on overall health. … This week we have one of the top researchers in the animal microbiome, Dr. Holly Ganz from Animal Biome in Berkeley, California. … Dr. Ganz shares her story of her 20 years researching the gut microbiome, her development of “poo pills” to treat a variety of intestinal and digestive disorders, and her own story of overcoming breast cancer. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT “take a seat” to discuss some of the “poopular” myths about the microbiome, their love of “poo cocktails” and “poo slurries,” and why they wish more veterinary professionals would “spin down the poo.” Enough already with the poo puns. … Viewfinders, what do you think about “poo pills,” probiotics, and dietary fiber? Are you researching the influence the gut bacteria have on overall health and behavior? Definitely share this with your favorite “veterinary poofessional.” Sorry. … Stay safe out there, Viewfinders! See you next week!

Brachycephalic Breed Bans in Europe - Can It Happen in the US? In January 2022, Norway approved a legal ban on breeding Bulldogs and Cavaliers, citing animal welfare violations. A similar ban and breeding restrictions has growing support from UK and other European veterinary organizations. Could the US be next to ban brachycephalic breeds? Hosts Dr. Ernie Ward and Beckie Mossor, RVT weigh the pros and cons of brachycephalic breed bans - and whether American dog lovers and veterinary professionals would support such mandates and regulations in this week’s episode. Beckie shares the recent Norwegian court ruling and how this could affect other countries, including the US. Dr. Ward cites several studies that validate increased health risks of brachycephalics and how this impacts their welfare. Viewfinders, this is a very tough topic for both our hosts and you may feel some of the same personal conflict! It’s a good discussion! Dr. Ward challenges us to view the issue both from the pet parents’ perspective of increased cost, care, and medical conditions associated with these breeds, but also from the pet’s welfare: how it feels to struggle to breathe, walk, or play. Both hosts agree we need to do a better job encouraging more responsible breeding, promote cross-breeding of these at-risk breeds, and educate the public about the health - and welfare - risks associated with brachycephalic. Both stop far short of breed bans, but believe we can improve the overall health and wellbeing of brachycephalics by being more proactive on this issue. Viewfinders, what do you think about this issue? How can we inspire conversations in both the veterinary profession and breeders? Why aren’t more veterinary professionals talking about this issue! Now’s your chance! Additional resources: First legal ban on breeding Bulldogs and Cavaliers announced The law came into place in Norway this week and could have consequences world-wide https://www.belfastlive.co.uk/news/belfast-news/first-legal-ban-breeding-bulldogs-22943414 Unravelling the health status of brachycephalic dogs in the UK using multivariable analysis https://www.nature.com/articles/s41598-020-73088-y British Veterinary Association (BVA) position on brachycephalic dogs https://www.bva.co.uk/media/4231/bva-position-on-brachycephalic-dogs-full.pdf https://www.bva.co.uk/take-action/our-policies/brachycephalic-dogs/ #EndTheTrend petition: We're calling on Britain's top brands to stop using brachycephalic (flat-faced) breeds in their advertising https://www.bluecross.org.uk/end-the-trend-brachycephalic-petition

Cooperative Veterinary Care is the latest concept to help make veterinary patients more comfortable during examinations, testing, and treatments. This week host veterinarians Ernie Ward and Cyndie Courtney, and registered veterinary technician Beckie Mossor are joined by Monique Feyrecilde, LVT, VTS (Behavior). Monique is co-author of a new book debuting this week, Cooperative Veterinary Care with Alicea Howell. Monique writes, "Learning to teach, train and handle animals requires meaningful 2-way communication between the handler and animal. When we can observe, appreciate and respect the lessons we learn from interactions, training effectiveness, success and enjoyment will increase for both the handler and the animal. By embracing science-based, humane techniques, every handler can teach animals and every handler can receive the gift of being taught by animals. My mission is to make that gift of mutual learning available to any handler interested in receiving it." Monique's website: http://www.teachinganimals.com HELP US MAKE THE PODCAST BETTER! Please leave us a review on your favorite podcast site, ESPECIALLY iTUNES. We love making this podcast, but we need your reviews to help us grow and improve. You can follow us on FACEBOOK, TWITTER AND INSTAGRAM. join the conversation and share your thoughts about these topics and what you’d like to hear us tackle on Facebook/VeterinaryViewfinder, Twitter @VetViewfinder and Veterinary Viewfinder on the Insta. C’mon, we’re not asking for much!

Are you overwhelmed by Slack, Teams, Groups, and Text work messages? Do you feel guilty when responding to a workplace thread late? Ever judge a teammate for not responding to a message? If so, welcome to the new world of 24/7/365 work messages! In this week’s podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of some of the potential benefits and pitfalls of how we communicate with our veterinary clinic teams in 2024. They discuss topics from setting time boundaries to curating appropriate issues and messages to share. Dr. Ward shares how he expects AI to help us manage the growing number of interactions and platforms. Beckie offers advice on giving yourself grace when creating personal and professional messaging guidelines. Viewfinders, this is a re-visit of a topic we tackled nearly seven years ago when confronting after-hours telephone calls. As technology and tools have progressed, these intrusions have amplified, and the rules of engagement need to be updated. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

Imagination, curiosity, and creativity are essential traits, attributes, and skills for successful veterinary professionals (and people). This week host veterinarians Ernie Ward an Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the creative side of veterinary medicine. The trio traverse Thoreau’s take on inspiration and creativity, share tales of imaginative solutions discovered in exam rooms, surgical suites, and strapped onto turtle shells, and simple steps to encourage your creativity. Dr. Ward reveals what a nootropic stack is, shares some of his favorite freaky supplements and rituals, and the gang goes bonkers over people who shut down ideas. This episode is entertaining, educational, an maybe a little weird when Ernie gets in his infrared sauna to meditate and take mushroom extracts. If this episode isn’t worth a 5-star iTunes rating, I don’t know what is. Do us a solid and help us grow by subscribing, sharing, and taking 30-seconds to leave a review on your favorite podcast portal. Hang with us on Instagram, Facebook and Twitter.

How would you like to sail the Caribbean helping island animals? This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by an Australian veterinarian doing it! Dr. Sheridan Lathe is sailing her 37-foot boat, “Chuffed,” island-to-island helping dogs, cats, livestock, and exotic animals along the way. Her popular Youtube channel, Vet Tails’ Sailing Chuffed, chronicles her adventures. We talk with her about her childhood in Australia, practicing at wildlife sanctuaries, her travels in China working with Asiatic bears, and how she followed her dreams aboard a floating veterinary clinic in the Caribbean. Ernie asks her what impact U.S. veterinary student debt plays in pursuing dreams, and Beckie inquires about how to follow your dreams without the sailboat. This is an exciting and interesting glimpse into an alternative veterinary pathway! Dr. Lathe’s links: Youtube channel: https://www.youtube.com/channel/UCcDSkw35FYqsFgMqoZjt7zQ Instagram: https://www.instagram.com/vet.tails_sailing.chuffed/ Website: https://www.vettails.com/

Pro-sal, production-based, merit-based - these are a few of the terms used to describe the increasingly common method used to pay veterinarians (and some veterinary technicians, as you’ll find out). What are the pros and cons of paying veterinary professionals on a percentage of revenue generated basis? Are your veterinarians gaming the system? Dr. Ernie Ward shares an experience you might not realize happens in many clinics, Dr. Cyndie Courtney relates her personal experiences, and Beckie Mossor, RVT reveals what veterinary clinic support staff really think about their doctors being paid based on the revenue they generate. This is a candid conversation about a highly controversial - and rarely openly discussed - element of working in veterinary medicine. If you like these podcasts, do us a favor and write a couple of sentence review on iTunes! It helps us grow and engage more of our colleagues to make our profession better.

Happy belated Veterinary Assistant Appreciation Week! February 14-18, 2022 was celebrated by the Schwarzman Animal Medical Center in New York City - and we missed it! This week we take time to not only appreciate our beloved veterinary assistants, but also discuss some of the challenges and opportunities we see in the future of this essential role in veterinary medicine. Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their love and respect for these often unsung heroes of veterinary medicine. The pair discuss some of the prior (unnecessary) drama between celebrating National Veterinary Technician Week and other recognitions for veterinary team members. Dr. Ward emphasizes that, “Celebrating one group doesn’t take anything away from another.” Beckie posits on whether or not vet assistants are over- or underutilized in clinics and why “Veterinary State Boards need to get ahead of this issue because private entities already are there.” Both hosts offer setting boundaries and credentialing for veterinary assistants. Beckie stresses the National Veterinary Technician Association’s Approved Veterinary Assistant Program (link in notes) and offers her opinions on some of the rapidly developing private programs. Viewfinders, this is another important topic that transcends an “appreciation week.” Share your thoughts and opinions with us! Viewfinders, if you’d like to see Beckie and Ernie “live” on the internet to take your questions, drop us a line at VeterinaryViewfinder@gmail.com! The Approved Veterinary Assistant program created by the National Association of Veterinary Technicians in America: https://www.navta.net/veterinary-assistants-program/

Veterinarian Dr. Ernie Ward visits the 2017 Global Pet Expo sponsored by the American Pet Products Association (APPA) in sunny Orlando, Florida. Co-hosts Dr. Cyndie Courtney and Beckie Mossor, RVT inquire about the latest products and highlights of the convention. Neon cat litter, new OTC dewormers, a world of tech and trends, and the world's first (and only?) birdy bra are just of few of the topics in this week's podcast. Join the conversation on Facebook at Veterinary Viewfinder and on Twitter at @VetViewfinder.

Itching dogs, chronic dermatitis, frustrated clients, online myths (and bad advice) all add up to create dermatological drama in our veterinary practices! This week we chat with veterinary dermatologist Dr Dana Liska to dispel mountains of misconceptions, dispense practical diagnostic and treatment advice, and soothe our weary minds and souls when it comes to conquering chronic dermatitis! Dr Liska joins host veterinarians Ernie Ward and Cyndie Courtney plus registered veterinary technician Beckie Mossor for a candid, energetic, and entirely practical guide to dealign with chronic dermatitis in your patients. We learned so much and had so much fun - and you will, too! This episode was brought to you by our friends at Zoetis, makers of Apoquel and Cytopoint. Product information for APOQUEL is available at: www.apoqueldogs.com/apoquel_pi.pdf Zoetis is dedicated to changing the way we approach canine pruritus to protect the bonds that matter most. Visit www.ScienceofStrongerBonds.com for more. Do not use APOQUEL in dogs less than 12 months of age or those with serious infections. APOQUEL may increase the chances of developing serious infections, and may cause existing parasitic skin infestations or pre-existing cancers to get worse.

This week we’re doing a special simultaneous broadcast of our podcast on both the Veterinary Viewfinder channel as well as on the Veterinary Innovation Podcast! Cool! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT share the mics with Shawn Wilkie and Dr. Ivan Zak from The Veterinary Innovation Podcast out of chilly but cheerful Canada! … The two teams recount their starts in podcasting, their history in the veterinary profession, and offer advice for anyone inserted in how to create and discover GREAT ideas! … This is another wide-ranging thought experiment that has something for everyone in veterinary medicine. Whether you’re a seasoned veterinarian, new graduate, veterinary technicians practice manager, CSR or assistant, we believe you’ll learn and be inspired by this high-energy discussion. … Viewfinders, you can find out more by visiting https://veterinaryinnovationpodcast.com/ … Happy holidays, everyone!

Self-care is crucial for a thriving veterinary career, yet everyday challenges often hinder our pursuit of well-being. This week on the Veterinary Viewfinder, we delve into some of the most common reasons people fail to adhere to self-care practices: too little time, money, and ability to do it. Our special return guest is  Rebecca Newman, a certified veterinary technician and well-being expert. Rebecca shares strategies to overcome self-imposed barriers, helping you kickstart your wellness journey. Join Dr. Ernie Ward and Beckie Mosser, RVT, MPA, as they explore practical tips for achieving a balanced, healthy life in the demanding world of veterinary medicine. Viewfinders, we’re excited to welcome back Rebecca Newman, AAS, BA, Psy.M, CVT, who is the Assistant Director/Wellbeing Coordinator, Veterinary Technology at Appalachian State University Veterinary Technology program. To learn more about her work, visit here: https://rri.appstate.edu/faculty-staff/rebecca-newman-aas-bs-ms-cvt If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We’d love to hear your thoughts on this topic!

This week we expose you to a radioactive topic: What happened to the dogs and cats left behind in Chernobyl? Our guest, Dr. Jennifer Betz, knows firsthand the current conditions of the canines and felines living in the Chernobyl disaster area. We were positively radiating during this episode, and the fallout of our conversation will leave you glowing! (I’ll stop now.) YOU DO NOT WANT TO MISS THIS EPISODE! Please help us by LEAVING A REVIEW ON ITUNES! This is how we grow and reach more of our veterinary colleagues. Your one-minute review MEANS THE WORLD TO US! (At least our podcast world.) Seriously, we need more reviews! We’ve been at this TWO YEARS, so the least you can do is…. Click on five stars? THANK YOU! Dr. Jennifer Betz’s information: http://cleanfutures.org/ https://cleanfutures.org/projects/dogs-of-chernobyl/ https://www.gofundme.com/dogs-of-chernobyl http://www.veterinaryventures.com/

This week we're thrilled to share the podcast with "Vets Against Insanity" card game co-creator, Dr. Sarah Wooten. Sarah sat down with Dr. Ernie Ward and Beckie Mossor, RVT at the recent Fetch dvm360 Conference in sunny San Diego and was joined via the magic of the internet by Dr. Cyndie Courtney. Ernie and Beckie gave Sarah the better microphone, and apologize for the reverb and echo-y sound in this podcast (they were in a cavernous hall, but still, Ernie left a certain mic cord at home...3,000 miles away...and had to improvise. Cie la vie.). Sarah shares her story of becoming a veterinarian, confronting burnout, leaving the profession, her latest professional reinvention and invention of the game "Vets Against Insanity." Sarah and Ernie swap triathlon tales, Cyndie discusses veterinary mother-guilt and pressures of raising children, and Beckie tackles compassion fatigue and burnout in this wide-ranging and insightful conversation. You don't want to miss this one!

Standards of veterinary medical care can be complicated and confusing — and downright tricky to agree upon. This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor explore how a veterinary clinic should choose protocols, what protocols should be enforced, and what treatment options should be more flexible? This lively discussion should spark your team to more closely examine how we decide to do the things we do in veterinary medicine. Please leave us a review on iTunes! That’s all.

It’s time to start thinking about how we can help our veterinary colleagues in need! This week, we discuss the Veterinary Industry Giving Tree, how to nominate a coworker in need, and how to help! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review Beckie’s amazing non-profit created to help our needy colleagues, the Veterinary Industry Giving Tree (www.veterinarygivingtree.com/). Beckie reviews the origin of the Veterinary Industry Giving Tree, how many veterinary professionals they’ve helped, and how you can either receive financial assistance or donate to the cause. Viewfinders, if you’re able, donate to this veterinary-specific program. If you or you know someone who needs help, nominate them at https://www.veterinarygivingtree.com/. Thank you, Beckie, for helping our coworkers in need!

It’s the holidays! If you’re like most veterinary clinics, clients will begin showering you with love - and gifts - very soon! But what happens when those well-intentioned gifts carry unexpected consequences? What about holiday tipping, homemade food, and a host of other seemingly innocent gestures that can cause division (or food-borne illness) in your clinic? Viewfinders, get ready for a conversation about holidays in vet med that rarely gets spoken out loud! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, start with how to handle “special favors” and tips for nail trims, grooming, and baths. As pet parents scramble to fluff up Fido for holiday parties, they may go to great lengths to, as Dr. Ward puts it, “jump to the front of the line.” Beckie questions the safety of accepting “ a bowl of potato salad,” and why we should be extra-vigilant about food-borne illness during the holidays. Joint: we’re already short-staffed. Did Susie wash her hands? Did Billy double-dip? Keeping it real. And finally, how do we ensure our team distributes gifts equally? What happens when that box of cookies “gets crushed while we were doing a two-hour emergency surgery? Nobody cared to save us any!?” Beckie speaks from experience. Viewfinders, take these questions to heart and discuss them with your team before the E. coli outbreak takes you out. Happy holidays!

With the reality of veterinary workforce shortages and challenges hiring veterinarians and veterinary technicians in 2022, talk of improving license portability has resurfaced. This week we discuss why we believe it’s time to make it easier to share veterinary and veterinary technician licenses among states. Hint 1: It’s already been done in the human medical professions. So, yeah. Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the recent discussions at the January 2022 AVMA meeting that addressed veterinary shortages and a call for license portability. If you couldn’t guess, there’s a committee for that. Have no fear, Viewfinders, apparently an official investigation is underway. Never mind that the AVMA has no regulatory jurisdiction in the matter... Meanwhile, 29 US states are already part of the Interstate Medical Licensure Compact to provide expedited licensure for physicians among member states. Hint 2: We think the IMLC serves as an excellent template for state veterinary medical boards and licensing agencies. Our hosts discuss the current challenges of obtaining veterinary professional licenses and how this may be making it harder for some states to recruit veterinary staff. They also discuss how making it easier and more affordable to obtain licenses may lead to longer participation in the workforce. This is a good conversation, Viewfinders! Finally, Beckie shares her strong opinions on the January 2022 AVMA discussions around allowing non-veterinarians to join the AVMA. You don’t want to miss her thoughts on this "controversial" topic! Speaking of controversy, why on earth is this an AVMA flashpoint in 2022? Beside, Beckie says a simple name change is all it would take if credentialed veterinary technicians aren’t allowed a voting voice in the AVMA. She suggests renaming it to the “American Veterinarian Medical Association!” She’s got a point… Viewfinders, this episode is full of practical steps each state can take to address the issue of veterinary license portability. If you’re struggling to hire veterinary professionals, contact your state veterinary medical board today! Let us know your thoughts!

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss how required continuing education (CE) content is selected for veterinary professionals. They delve into the changing landscape of vet conferences, where traditional academic excellence intersects with the modern impact of social media -- and dancing vets. The hosts investigate how influencer culture is transforming the selection of speakers and content, prompting crucial discussions about quality versus popularity. They address innovative CE formats, such as panel discussions, hands-on workshops, and even the possibilities of virtual reality, while warning against diminishing the educational rigor demanded by licensing boards. Whether you’re a veterinarian, credentialed veterinary technician, or practice manager, this episode provides valuable insights into what truly matters in CE and how you, as an attendee, can help shape future conference offerings. Tune in to discover how to advocate for high-quality education in a world influenced by social media trends and share your thoughts to help mold the future of veterinary learning, with perhaps less dancing.

This week, Dr. Ernie Ward and Beckie Mossor, RVT, celebrate seven years of never missing a weekly podcast - from the hospital! Viewfinders, tune in to learn why Beckie has been hospitalized for the past three weeks! Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, update us on the past three weeks of Beckie’s life after the accident and reflect on the previous seven years of podcasting. I’m not crying; you’re crying. Viewfinders, thank you for your loyal listening over the past seven years (365.29 weeks). We’re proud to share our thoughts with you each week and are grateful for the time we spend together. If you’d like to wish Beckie a speedy recovery, drop her a note at veterinaryviewfinder@gmail.com. To help a colleague in need, or if you need assistance, check out Beckie’s amazing non-profit created to help our veterinary colleagues, the Veterinary Industry Giving Tree - www.veterinarygivingtree.com/. Thank you, Viewfinders! Beckie, get well soon!

It’s that time of year when many of us have a bit of a “spending hangover” from the holidays! Credit card bills are piling up, and bank accounts are looking thin. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss whether the cost of veterinary care is a barrier for pet parents seeking our help. Dr. Ward shares some breaking January 2020 pet parent survey results along with the latest reporting from Chewy, Guggenheim, and PetIQ on the current state of the veterinary market. The talk turns to the trend in “retail veterinary services” or the growing number of veterinary “wellness clinics” appearing in Walmart, Tractor Supply, and elsewhere. Dr. Ward and Beckie tackle the “talent attraction” dilemma and how generational shifts are causing significant change in both veterinary practice organization, professional culture, and the type of pet care services offered. This is a wide-ranging conversation that touches on many urgent and important challenges the veterinary profession is facing. Viewfinders, what do you think about these trends? Is the price of our services and products actually part of the problem? Are only 33-40% of pet parents visiting their veterinarian each year, as some of the shared data suggests? Would a large number of pet parents really prefer a "retail vet?" We want to hear from you!