Triple Win Property Management (Second Nature)

Second Nature Co-Founder and CEO Thad Tarkington and Vice President Andrew Smallwood share for the first time the company’s internal manifesto for the triple win, talk about what it means, and what kinds of conversations people can expect in the releases ahead. 

The snowball effect of new innovation in prop-tech has changed the landscape of traditional property management. Resident relationships have transformed with the changing industry, but how do we continue to provide the best experience for residents and owners? 

Vincent Deorio of Atlas Real Estate shares a new take on elevating the resident experience with their innovative resident programs. Listen to see how you can also make a positive impact in the lives of your residents. 

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

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The previous episode of the Triple Win podcast featured Cameron Herold, creator of the Vivid Vision. In today’s episode, Peter Lohmann, CEO of RL Property Management, takes center stage to break down how he wrote and applied his Vivid Vision to grow his company. 

Hear from Lohmann on how he went about actually writing a Vivid Vision, how he manages to stick to it on a daily basis, and how it has helped RL Property Management grow. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

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Season 3 Episode 21 features Peter Lohmann

The Triple Win Property Management podcast is produced and distributed by Second Nature

Soak up the practical advice in this Deep Dive conversation with Bryan Jenkins and Jonathan Cook of AHI Properties. Learn all about property management best practices like proactive management, tips for optimal communication with investors, the differences between the accidental landlord, the intentional investor, and the institutional investor, and how and why you should identify your ideal customer.

Those hot wing pictures of Jonathan Cook can be found here https://photos.app.goo.gl/Uh3Wg3LFMaRFod3g7

Listen to Profitable Powerhouse Properties with the AHI Group podcast with Brian and Jonathan wherever your favorite podcasts are streamed.

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Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams to create scalable processes that benefit both property owners and residents. Tune in to hear practical advice on fostering better relationships with owners, the importance of clear expectations, and why benchmarking your business against itself, rather than others, is crucial for growth.

Win $10,000 cash toward a legendary team experience! Learn more and enter here: https://rbp.secondnature.com/rbpwizard

The future success of your property management company hinges on the ability to grow in a sustainable and profitable way, but how do you actually do it? 

In this triple Win LIVE recording, Michael Krause about growing Atrium Management Company from 200 to 3,000+ doors. Michael shares openly and honestly about mistakes made along the way, what it really takes to build a winning team culture, ​how to thoughtfully differentiate by building relationships, and why it’s important to learn from other peoples’ experiences.

While he may have started out as a maintenance technician, he and his partner Adam are now focused on building a team of great leaders and team members to help Atrium Management Company become the best property management company in the state of Florida. 

Got questions? Email us at triplewin@secondnature.com

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Hosted by Andrew Smallwood and Laura Mac  Featuring Michael Krause Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Property managers want to create freedom and autonomy in their lives, but it can be hard because they are always on the clock and always on call.

In this PM XChange Masterclass recording, Andrew talks with the bestselling author Justin Donald to bring you his strategies and proven approach to lifestyle investing. 

Entrepreneur Magazine calls Justin Donald the “Warren Buffett of Lifestyle Investing.” He’s a master of low-risk cash flow investing, specializing in simplifying complex financial strategies, structuring deals, and disciplined investment systems that consistently produce profitable results. His ethos is to “create wealth without creating a job.” Listen as he shares how you can create passive wealth while you run your business and not a business that runs you!

To learn more about Justin Donald, visit his website at https://bit.ly/jdonald

To learn more about Love Justice International and how you can help, visit their website.

To see what other professional property managers are doing, book a profit map call at https://bit.ly/podcast-pmc

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What is the most common mistake made in property management today? 

That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share what they each believe to be the most common mistake in property management. Are you currently making one of these?

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

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Season 4 Episode 16 features Matthew Whitaker, Pablo Gonzalez, Maranda Hunnicutt, Peter Lohmann, and Wolfgang Croskey

The Triple Win Property Management podcast is produced and distributed by Second Nature

Let’s kick off Season 2 of the Triple Win Property Management podcast! Andrew, Thad, and Laura talk about some new changes to the podcast and what to expect as we tackle the best ways to help triple win-driven property managers stack up those wins in our season premiere!

Got questions? Email us at triplewin@secondnature.com

Sign up for our February Triple Win LIVE events at https://lu.ma/TWL-Feb2022

To see what other professional property managers are doing book a profit map call at https://rbp.secondnature.com/triplewin

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Hosted by Andrew Smallwood Featuring Thad Tarkington and Laura Mac  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Have you ever uncovered something on a move-in/out that completely changed the way you do business? Do you have the proper processes in place to achieve property awareness triple wins?

This recording of the final TWL of 2022 is all about property awareness and features celebrity guest host Phil Owen (OnSight PROS) as he talks with Bess Wozniak (McCreary Realty Management), Brad Randall (Welch Randall Real Estate), and Joni Wolfswinkel (Real Property Management Preferred). Listen as they share real examples of strategies and practices that create new experiences for residents, investors, and management teams.

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Hosted by Laura MacMinn and Phil Owen  Featuring Bess Wozniak, Brad Randall, and Joni Wolfswinkel Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Should you be automating more tasks as a business? 

Using tech to automate processes in your PMC is not just a question of how, but also how much. Wolfgang Croskey is an expert on the topics of tech, AI, and automation, and he joins host Andrew Smallwood to break down the how, the why, and the when of tech automation in property management. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

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Season 4 Episode 9 features Wolfgang Croskey

The Triple Win Property Management podcast is produced and distributed by Second Nature

We’re back with another transformational episode featuring Jackie Stavros & Cheri Torres, co-authors of the groundbreaking book Conversations Worth Having. 

Conversations are at the heart of everything we do. They are key to effective leadership, high performing teams, and strong relationships. We all know that they influence us, but we rarely stop to think about how much they affect our well-being and our ability to thrive. 

In this episode you’ll learn about generative questions, appreciative inquiry (AI), and simple practices you can use to move stuck conversations forward.

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange 

Stay up to date on events and resources at https://rbp.secondnature.com/ 

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Summer is coming to an end. But the work for property managers is just beginning. 

In this episode, Phil Owen (OnSight PROS) and Gwenn Aspen (Anequim) discuss the best ways for property managers to navigate the changing of the seasons. They give real-world examples of how to manage the chaos of summer and tips to improve operations during the slower fall and winter seasons so you’re fully prepared for next year. 

Be sure to check out the resources in the Anequim Library that Gwenn referenced https://anequim.net/anequim-library

Ready to attend a live RBP workshop? Join us on Thursday 9/21 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

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Season 3 Episode 14 features Phil Owen and Gwenn Aspen  The Triple Win Property Management Podcast is produced and distributed by Second Nature

Scaling a company is a lot harder than just getting new business. Tony Cook knows. He was instrumental in Bay Management Group’s rise to over 6,000 doors. 

Cook joins Andrew Smallwood to talk about his story, his time at Bay, how they won new business, how they developed standing in new markets, and how they managed their rapid growth. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

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Season 4 Episode 17 features Tony Cook

The Triple Win Property Management podcast is produced and distributed by Second Nature

The PM industry is evolving faster than ever. During this time of rapid change, do you know how to get your team to embrace big, bold change? 

In this PMLX 2021 panel discussion led by Bob Hansen of Second Nature, the team at PURE PM shares how their rapidly growing company is poised for change. Listen as Michael Catalano, Jennifer Newton, and Jennifer Stoops share how they’ve truly learned to love change, get team buy-in, and identify and utilize team members’ strengths - all while having fun along the way. 

The books recommended by the PURE PM team in this podcast are:

Extreme Ownership: How U.S. Navy SEALs Lead and Win: https://amzn.to/3o6rPt2

The Upside of Stress: https://amzn.to/3o5szin

The 7 Habits of Highly Effective People: https://amzn.to/3uadcG9

The Road Less Stupid: https://amzn.to/2XRXp3k

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In this episode, Tony Cline, Chief Success Officer at PM Success, talks about the importance of setting expectations, default positions, and top-tier experiences. Whether you’re balancing processes with empathy or finding the right members for your team, the service and experience you deliver is key to building a successful brand. Listen to hear Tony’s insights and expertise.

From innovative fee structures to organic marketing tactics, Peter Lohmann has made a habit out of innovation and outside the box thinking as the CEO of RL Property Management. 

Lohmann joins Andrew Smallwood to dish on the advantages and disadvantages of different PMC structures, how you can leverage organic channels to reach real estate investors, and his newest venture, Crane. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

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Season 4 Episode 11 features Peter Lohmann

The Triple Win Property Management podcast is produced and distributed by Second Nature

In this recording from TWLX 22, Andrew talks with an incredible expert panel - Mike Catalano, Laura Orr, and Andrew Propst - as they share their insights about the future of professional property management. 

Listen as they talk about what trends they’re paying attention to RIGHT NOW, how to make an experience so good that residents don't want to leave, and what other property managers should be paying attention to. 

Headed to the NARPM Annual Convention & Trade Show in Las Vegas in October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022

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To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

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Hosted by Andrew Smallwood and Laura Mac  Featuring Mike Catalano, Laura Orr, Andrew Propst Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

As 2022 comes to a close, annual planning is at the top of every successful property manager’s to-do list. But do you know how to truly set goals that will lead to long-term success? 

In this Triple Win LIVE recording, Andrew talks to Julie Mullinax of CRM Properties, Paul Kankowski of PURE Property Management, and Matt Tringali of BetterWho as they share their strategies and insights on how to successfully plan for the coming year and beyond.

• Books recommended in this episode:  What the Heck Is EOS?: A Complete Guide for Employees in Companies Running on EOS Great Leaders Make Sure Monday Morning Doesn’t Suck: How To Get, Keep & Grow Talent If You Want It Done Right, You Don't Have to Do It Yourself!: The Power of Effective Delegation

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Hosted by Andrew Smallwood and Laura Mac  Featuring Julie Mullinax, Paul Kankowski, and Matt Tringali  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

In this episode, we are joined by Dan Casetta, the incredible culture-shaping sales executive. Listen as Dan shares how to harness a higher ability to solve problems, produce creative solutions, ​uncover tools that will resolve differences, and interact optimally with others. Dan also covers the difference between criticism and constructive feedback and how you can grow from these tough conversations.

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange

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In this episode, Andrew Smallwood asks how YOU think about property management. Do you consider it a profit-based business or is it something more? Listen as Andrew talks about what it means to build lifetime value versus treating everything like a transaction, and learn the inspiration for the saying, “what’s the most I can do?” on this episode of The Triple Win podcast.

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

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In this TWLX bonus session recording, we're joined by Brittany Hodak, an award-winning entrepreneur, author, and queen of customer experience. She has written hundreds of articles for Forbes, Adweek, Success, and other top publications; she has appeared on programs on NBC, CBS, ABC, and CNN; and she has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. 

Entrepreneur magazine calls her “the expert at creating loyal fans for your brand.” And she's answering YOUR property management questions!

Like this episode? Wish you could have attended it live? Then mark your calendar for August 23 + 24 for TWLX 2022! Register now! Spots are going fast. https://rbp.secondnature.com/twlx2022

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

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Hosted by Andrew Smallwood and Laura Mac  Featuring Brittany Hodak Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

How do you as a property manager, in the world of constant problems, find time to stay active and prioritize your mental health? The PM world can wear on your state of mind, but healthy practices can have huge downstream effects for you and, by extension, your business. 

Peter Hernandez, creator of the #PMHealth Facebook group, is joined by Brad Randall and Janet Fields of Welch Randall Real Estate and Janet Fields of Oak Trust Properties to break down some proven tactics for keeping a healthy body and a healthy mind during the constant barrage that is property management. 

This recording is from an interactive Triple Win LIVE event. Register for the next Triple Win LIVE to interact.

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

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Season 3 Episode 21 features Peter Hernandez, Brad Randall, and Janet Fields

The Triple Win Property Management podcast is produced and distributed by Second Nature

The financial responsibilities of professional property managers don’t come with a handbook, but this expert panel comes pretty close. 

In this recording from TWLX 22, Daniel Craig of ProfitCoach leads an incredible panel of industry experts, featuring Allison DiSarro of Enterprise Bank & Trust, Kristin Johnson of HomeVault, and Joe Polverari of PURE Property Management.

Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup

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To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

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Hosted by Daniel Craig Featuring Allison DiSarro, Kristin Johnson, and Joe Polverari Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

This week on the podcast we’re going deep into Second Nature’s very own Resident Benefits Package. 

This workshop recording features a thorough overview of our fully-managed RBP, including feature breakdowns and steps to roll out your own custom-built RBP. We also talked with Rebecca Wallace (Oceans Managing Group) and Zena Smith (Rental Link Property Management) about their experiences rolling out RBP and the lessons learned along the way. 

Want to attend a live RBP workshop? Join us on Thursday 8/24 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 13 features Rebecca Wallace and Zena Smith  The Triple Win Property Management Podcast is produced and distributed by Second Nature

In what seems to be a crowded field, how can your Property Management company stand out in an authentic and sustainable way? In this final episode of season 2, Andrew visits Jordan Muela’s own podcast studio where he hosts the Profitable Property Management Podcast. 

Today the LeadSimple CEO is on the other side of the podcast as he shares his personal insights into differentiation for SMBs, PropTech, and creating strong relationships along the way.

Listen to Jordan’s podcast, The Profitable Property Management Podcast, here: https://podcasts.apple.com/us/podcast/the-profitable-property-management-podcast/id1270553459

Subscribe to Jordan’s newsletter here: https://leadsimple.ck.page/29e1e08ea4

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Hosted by Andrew Smallwood 

Featuring Jordan Muela

Produced by Andrew Smallwood, Laura Mac, and Carol Housel

Edited by Isaac Balachandran

Every property manager wants to build a successful, profitable business while also creating personal wealth, but many are stuck in a money trap and don't even realize it.

​During this episode, Andrew talks with David Osborn, the entrepreneur, real estate investor, speaker, author, world traveler, wealth-building mentor, and proud father. Listen as David shares his personal goal-setting exercises, life experiences, and philosophy aimed to help you grow your wealth and create an exciting financial future. David owns over 100 SFRs, has multiple thriving businesses, and has amassed a net worth north of $100 million. 

Don’t miss out! Register for PMLX 2021 today! http://pm-xchange.com/

100% of proceeds from PMLX 2021 support NARPM’s Charity Meals on Wheels: https://www.narpmconvention.com/past-presidents-charity-fundraiser/

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange 

Stay up to date on events and resources at https://rbp.secondnature.com/ 

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How can you effectively grow your Property Management Company if you’re already overworked, short-handed, and doing everything possible just to stay afloat? 

In this episode, Andrew and Thad are joined by Kevin Hommel as he shares his personal insights on leading finance and operations at a C-suite level and​ growing his PMC to 7000+! Listen as he answers YOUR property management questions about culture, finance, efficiency, employee retention, and all things operations. 

We hope you enjoy this recording of our Triple Win LIVE event!

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

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Hosted by Andrew Smallwood and Laura Mac  Featuring Kevin Hommel and Thad Tarkington Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Hey there, professional property managers! Are you tired of dealing with resident complaints and pushback? Do you want to know the secrets of maximizing profit without sacrificing resident satisfaction? Then don’t miss this episode!

During this recording of last month’s RBP Workshop, Second Nature’s very own Tyler Nichols talks to Leah Schuch (Innovative Property Solutions), Jeremy Tallman (T&H Realty Services), and Megan Zellers (RMS Team RE/MAX Center) to talk about all things RBP. Listen as seasoned property managers reveal how Resident Benefit Packages can revolutionize your game. Learn about lease language and application disclosures that actually work, and get the lowdown on prioritizing new initiatives straight from the horse's mouth.

So tune in and discover the power of RBP. Your team, residents, and investors will thank you for it.

Want to join us for our next LIVE RBP Workshop on April 20 from 2-3 PM ET and learn from experienced Property Managers on how to successfully implement Resident Benefit Packages? Register now at https://bit.ly/3KuFVxZ To see how a Resident Benefits Package can benefit you, schedule a call at https://rbp.secondnature.com/triplewin

Going to Broker/Owner in April? Register for our exclusive Broker/Owner VIP experience https://rbp.secondnature.com/broker-owner-2023

Learn more and register to win the Triple Win Property Management Awards https://rbp.secondnature.com/awards

Register for TWLX 2023, just for Broker/Owners https://rbp.secondnature.com/twlx

Got questions? Email us at triplewin@secondnature.com

Join our private Facebook group just for professional property managers at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

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Hosted by Andrew Smallwood and Laura Mac  Featuring Tyler Nichols, Leah Schuch, Jeremy Tallman, Megan Zellers Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Organic marketing is a powerful tool, but a difficult one to wield and be effective with. Building community through hosted events and an online presence is a great way to reach prospective investors that you may one day manage properties for.

Pablo Gonzalez has lots of experience doing exactly this, and he joins the show to break down how your company can leverage these disciplines as well. Listen as Andrew and Pablo covers real-life examples and the ins and outs of uses content and organic sources to grow your business.

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

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Season 4 Episode 12 features Pablo Gonzalez

The Triple Win Property Management podcast is produced and distributed by Second Nature

In the race to differentiate your PMC, don’t try to be the cheapest. Focus on offering the most value. 

In this recording from TWLX 22, Andrew talks with ​​Eric Wetherington, Deb Newell, and Phil Vera as they share their first-hand experience and expert advice for creating winning experiences and exponential growth.

Headed to the NARPM Annual Convention & Trade Show in Las Vegas this October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022

Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup

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Stay up to date on events and resources at https://bit.ly/rbp-home

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Hosted by Andrew Smallwood and Laura Mac  Featuring Eric Wetherington, Deb Newell, Phil Vera Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

In this Triple Win LIVE recording we bring you a panel discussion on the current state of AI in property management. Our panel of experts, Wolfgang Croskey (The Perfect Tenant), Tom McGarry (Second Nature), and Ray Hespen (Property Meld) share their insights on how you can leverage AI to improve your property management business.

Throughout this episode, you’ll learn what's working right now, what's next, and what might be tougher to implement. We also dive into real-world use cases including listings, content marketing, screening, recommendation engines, leasing, maintenance, and more. 

If you're a property manager looking to stay ahead of the game and maximize your business's potential, this is the podcast for you. 

Join us on March 15, 2023, for a live event: The Modern Property Management Tech Stack Register for TWLX on May 16, 2023, specifically for Broker Owners.

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Wolfgang Croskey, Tom McGarry, Ray Hespen Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

In this TWLX Broker/Owner recording, we gather a panel of property management industry leaders to discuss key trends and share bold predictions. Join Travis Bohling (Co-Founder, Home Ladder), Matthew Whitaker (CEO, Evernest), Jen Ruelens (Broker/Owner, One Focus Property Management), and Peter Lohmann (Co-founder & CEO, RL Property Management) as we explore the future of property management.

We delve into trends like de-bundling and outsourcing services, operational disruptions, data-driven dashboards, and the importance of differentiation. We also discuss the institutionalization of the industry, keeping up with amenities, and the rise of new "isms."

Get ready for an engaging conversation as we uncover the exciting trends and make bold predictions that will shape the property management landscape. 

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 8 features Travis Bohling, Matthew Whitaker, Jen Reulens, Peter Lohmann The Triple Win Property Management Podcast is produced and distributed by Second Nature

Arvand Sabetian and Nick Bokaie, founders of Ziprent, have leveraged the virtual showing process among other automations to create a property management company built on efficiency. 

They join Andrew to discuss how Ziprent came about, their philosophies on innovating in the PM space, and how they’ve used automations to reduce vacancy, ultimately creating a better service for their clients. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Heading to NARPM National? Book your VIP experience today. It's completely free. 

https://www.secondnature.com/events/narpm-annual-vip

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 18 features Arvand Sabetian and Nick Bokaie

The Triple Win Property Management podcast is produced and distributed by Second Nature

With all the talk of new tech and innovation in the professional property management world, it can feel a little overwhelming. With so much changing at such a rapid pace, you might be wondering where best to focus your efforts in order to achieve the greatest results. In this recording from PMLX 2021, Thad Tarkington, CEO and Co-Founder of Second Nature, and host Andrew Smallwood talk about The Future of Resident Experience. Listen as they share some exciting visions they have of the future of professional SFR property management and why the word “experience” is so intentional when creating a triple win. 

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb 

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow The Triple Win by Second Nature and never miss an episode!

Ancillary income is a growing trend but many property managers worry about the additional workload and pushback. In this episode, Andrew talks with an all-star panel during a 2020 IMN conference event as they cover ways how to add value through resident experience. We hope this episode helps you think big about what you can do with resident experience in the coming year. 

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow The Triple Win by Second Nature and never miss an episode!

Few things have changed the property management industry more in the last five years than a growing proptech industry, but that industry continues to go through changes of its own. 

Nate Smoyer, host of the Tech Nest Podcast, joins Andrew Smallwood to cover the state of the proptech industry, where things could be headed, and how it’s all likely to affect you as a property manager. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 15 features Nate Smoyer

The Triple Win Property Management podcast is produced and distributed by Second Nature

Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they delve into the art of attracting and keeping your ideal investor clients. This episode is custom-crafted to cater to professional property managers like you who strive to create success for their teams, investors, and residents.

In this episode…

• Uncover the secrets of identifying investor churn and transforming it into lasting retention.
• Explore proven strategies for engagement that have a tangible impact.
• Gain insights into effective approaches for not only attracting but also retaining the investor clients you desire.

Tune in and elevate your property management success.

Headed to Atlanta for NARPM National? Sign up for the VIP Experience https://get.secondnature.com/vip-experience-2023

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 15 features Jennifer Utz, Lauren Alleman, and Mark Brower The Triple Win Property Management Podcast is produced and distributed by Second Nature

Join us for another insightful episode from the exclusive TWLX Broker/Owner 2023 panel discussion on the transformative concept of "Who Not How." Moderated by Matthew Tringalli, CEO at BetterWho, the panel features industry experts Andrea Hardaway, a Property Management Owner & Strategist, and Kelli Segretto, Founder of K Segretto Consulting.

In this episode, we delve into the power of shifting your mindset from "how" to "who" when it comes to accomplishing your goals. Learn how to effectively delegate work internally within your team and identify individuals' unique abilities or superpowers. Discover the key strategies and insights shared by our esteemed panelists, empowering you to unlock your true potential and achieve greater success.

Tune in to this thought-provoking episode and explore the art of delegation, allowing you to focus on what truly matters while harnessing the strengths of those around you.

Check out Andrea Hardaway’s book Property Management Freedom https://www.amazon.com/Property-Management-Freedom-Company-Yourself/dp/B09ZCYPB3V

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 9 features Matthew Tringalli, Andrea Hardaway, and Kelli Segretto The Triple Win Property Management Podcast is produced and distributed by Second Nature

We live in a culture of convenience. When people can get lunch delivered in an hour, your groceries delivered this afternoon, and almost anything you could possibly want delivered within two days, they start to expect the same level of service everywhere. On this episode of the podcast, Dana Dunford, CEO of Hemlane, explains how residents are coming to expect more and more from their property managers, and how you can evolve your company to meet—and exceed—those expectations.

Ready to talk to an RBP expert? https://www.secondnature.com/request-demo

Have questions? Email us at triplewin@secondnature.com Network with professional property managers in our private group https://facebook.com/groups/triplewinpropertymanagers Visit our events page https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

The Vivid Vision is a concept pioneered by Cameron Herold as a way to connect the vision of the entrepreneur with his or her team, and he breaks down the whole thing down in an interview with Mark Brower of Mark Brower properties on the Triple Win podcast. 

Herold and Brower dive deep into how the Vivid Vision can align your employees, improve hiring hit rates, give a sense of purpose to your team, and help with the overall organization of work in your business. The former COO of 1-800-GOT-JUNK? Has immense knowledge to share about the relationships between the visionaries and the doers that make up a company. You won’t want to miss what he has to share. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 20 features Mark Brower and Cameron Herold

The Triple Win Property Management podcast is produced and distributed by Second Nature

Jeff Hoffman, Co-Founder of Priceline, joined over 200 registered SFR professionals for a conversation about the incredible innovation that’s coming down the pipe that can change the experiences of renters, owners, and PMs. We also talk about what value isn’t easily replaced by technology and how professional PMs can align and develop their value for where the puck is going. You’ll discover why finding your personal “aircraft steel” is the #1 strategy for standing out and growing in your market. And you’ll leave feeling inspired as Jeff shares the mentality of the generous entrepreneur and the story of how your success can become someone else’s miracle.

Follow the conversation PMs are having about this and more at facebook.com/groups/pmxchange

Stay up to date on events and more at rbp.secondnature.com

You'd be surprised by how many companies inefficiently employ tech. 

Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://www.facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 20 features Kelli Segretto

The Triple Win Property Management podcast is produced and distributed by Second Nature

Ready to focus on mentorship, leadership, and relationships? In this special Masterclass recording, Andrew talks to the one and only Trent Booth. 

Booth is at the tip of the spear in bringing a culture of personal growth to Cutco Cutlery as their Training & Leadership Development Manager. He has studied leaders from all walks of life, particularly in the context of sales and executive leadership. 

Get ready to dust off that old journal and make some pretty big revelations about how you exist in the world. We hope you enjoy this Masterclass recording. 

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Trent Booth Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Register for TWLX here: https://rbp.secondnature.com/twlx2022 

What if a resident’s credit score doesn’t matter nearly as much as you think? What if you could actually increase profit by creating “shared housing”? And what if you were helping to create affordable housing in the process?

In this episode, we’re joined by Atticus Leblanc, the founder of PadSplit. Atticus has been an affordable housing advocate and investor since 2008 when he began acquiring distressed single-family homes in Southwest Atlanta. He founded PadSplit in 2017 based on the concept that shared housing in a single-family setting could provide attractive, accountable, & affordable housing without the need for public subsidy.

Listen as Atticus talks about this innovative new concept in SFR and answers your questions in this Triple Win LIVE recording.   

Learn more about PadSplit here: https://www.padsplit.com/

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Atticus LeBlanc Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Carol Housel and Isaac Balachandran

Get ready to turbocharge your business with the latest tech trends in Property Management. In this episode, we explore the essential ingredients for setting your business up for success with technology. Sam Eddinger of Ironclad PM interviews our expert guests Rhianna Campbell (Proper Planning LLC) and Kelli Segretto (K Segretto Consulting) as they share real-life case studies and examples of how companies have leveraged technology to achieve better business outcomes.

Whether you're just starting out or looking to upgrade your existing tech stack, we delve into the practical considerations, phases, and key focus areas for selecting, implementing, and integrating the right technology into your operations.

We also explore the characteristics of organizations that succeed in rolling out a technology stack, as well as those that fail to do so. Tune in for practical insights and actionable tips that can help your business thrive in the digital age. We hope you enjoy this ​​TWLX Bonus Session recording.

Got questions? Email us at triplewin@secondnature.com

Going to Broker/Owner in April? Register for our exclusive Broker/Owner VIP experience https://rbp.secondnature.com/broker-owner-2023 Learn more and register to win: Triple Win Property Management Awards https://rbp.secondnature.com/awards Register for TWLX 2023, just for Broker/Owners https://rbp.secondnature.com/event/twlx-for-broker-owners

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Sam Eddinger, Rhianna Campbell, and Kelli Segretto  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

Actively growing your professional property management company means having to scale a workforce to keep up with demand. But trying to find the right person for the job, and keeping them long-term, is harder than ever.

In this Triple Win Deep Dive, we talk with Pete Neubig. Pete is the co-founder and CEO of VPM Solutions, an online platform that connects the real estate industry with virtual team members across the globe. Pete talks with Andrew about the biggest challenges facing the SFR property management industry today, like the growing pains of successful PMCs, why communication is so important across the board, top strategies to retain talent, and how to set yourself up for success right now.

To learn more about Pete Neubig and VPM Solutions, visit https://bit.ly/ttw-vpm

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow The Triple Win Podcast by Second Nature and never miss an episode!

We hope you enjoy this replay from Not Your Average Investor Show hosted by Pablo Gonzalez and Gregg Cohen. 

Subscribe here: https://podcasts.apple.com/us/podcast/not-your-average-investor-show/id1511631649

There's property managers, and there are PROFESSIONAL property managers.  The difference between the two is what will make your rental property portfolio perform as it should or make you wish you never owned it.

BUT there are few people that really have a national perspective of what makes professional property managers great across the country.

That's why when we found one, we HAD to have him on the show!

Andrew Smallwood is the VP of Revenue for Second Nature, a company that is championing the resident experience by enabling the best property managers in America to create triple-win situations for their residents, investors, and themselves.

Register for Triple Win Leadership Xchange here: https://rbp.secondnature.com/twlx2022 

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Pablo Gonzalez and Gregg Cohen Featuring Andrew Smallwood and Laura Mac  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

The Triple Win podcast returns with another episode full of unique insights for professional property managers. This week’s guest is Matt Whitaker, CEO of Evernest. As the CEO of a thriving PM business approaching 5,000 doors, Whitaker has lots to offer on the topics of company culture, what the future of the property management industry holds, and much more. So come for the professional insights and stay for the baseball analogies. 

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange 

Stay up to date on events and resources at https://rbp.secondnature.com/ 

Be sure to subscribe so you'll never miss an episode!

In this final recording from TWLX 2022, Phil Owen (Onsight Pros) moderates an incredible panel with Melissa Prandi (PRANDI Property Management), DD Lee (Skyline Properties Group), and Ian Joseph (The Joseph Group) as they talk about creating a triple win culture of customer service that impacts their residents, their investors, and their teams. 

Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Phil Owen

Featuring Melissa Prandi, DD Lee, Ian Joseph

Produced by Andrew Smallwood, Laura Mac, and Carol Housel

Edited by Isaac Balachandran

What’s your Niche? Where does your Property Management company truly fit? The riches are in the niches.

During this Triple Win LIVE recording, we talk to Bob Preston, CEO of North County Property Group, CRMC. Throughout the last 20 years, he’s discovered the best way to differentiate his PMC. 

Hear how Bob Preston and team decided they weren't for everyone and niched down on...

• asset type
• investor profile
• resident profile

And instead of shrinking their business, they have $550+ monthly revenue per home, expanded their services to include in-home maintenance, and have had zero evictions.

We hope you enjoy this recording of our latest Triple Win LIVE!

You can catch Bob’s podcast, Property Management Brainstorm, here: https://apple.co/3uf6S1P

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Bob Preston Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

What are your current growth strategies? How are you adding doors, ensuring that the doors you add are good fits, and driving client retention? 

Maranda Hunnicutt of Foothills Property Management joins the show to discuss her strategies for adding doors and acquiring new clients. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 10 features Maranda Hunnicutt

The Triple Win Property Management podcast is produced and distributed by Second Nature

On December 3rd, 1999, Hal Elrod was driving home when he was hit head-on at 70 MPH by a drunk driver. He died for six minutes. 

Six days later, he woke from a coma. Doctors told him he would likely never walk again. He took his first step three weeks later. 

Few people have faced the adversity in life that Hal has, and his book, The Miracle Morning, details the daily personal development rituals he’s used to overcome the challenges in his life. 

Don’t miss his incredibly touching personal story and how it can help you develop yourself. Register now for Triple Win Leadership Xchange: https://www.secondnature.com/events/twlx

100% of proceeds from the event go to the Pat Tillman Foundation. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 7 features Hal Elrod

The Triple Win Property Management podcast is produced and distributed by Second Nature

We invite YOU to build your future in Property Management ‍with the future of Property Management during TWLX!

In this episode, Andrew is joined by Jon Berghoff, founder & CEO of The XCHANGE Approach, as they talk about this can’t-miss LIVE event.

LIVE! August 23 + 24 for TWLX 2022!  Register now! Spots are going fast. https://rbp.secondnature.com/twlx2022

Learn more about Jon Berghoff and the XCHANGE approach: https://www.xchangeapproach.com

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac 

Featuring Jon Berghoff

Produced by Andrew Smallwood, Laura Mac, and Carol Housel

Edited by Isaac Balachandran

Have you ever thought about how the everyday processes of your PMC could be improved and streamlined? Or how to keep good, qualified employees on the payroll? 

This Deep Dive episode features Peter Lohmann, the Founder & CEO of RL Property Management. We learn how Peter’s background in engineering helps him be a more efficient property manager, and how he’s tackling his own employee staffing shortages and reducing turnover. Peter also shares his take on the paradigm of fee maxing, how property management is evolving, and why he thinks SFR property managers need to keep a close eye on Airbnb and Zillow.

To learn more about Peter, visit his website at www.peterlohmann.com

You can also listen to his podcast, “Owner Occupied,” on various podcast platforms.

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange

Stay up to date on events and resources at https://rbp.secondnature.com

Be sure to subscribe and never miss an episode!

Do you approach property management with an investor mindset? In this episode, Andrew Smallwood is joined by RentSmart CEO Justin Anderson to discuss what an investor mindset means, and how it can help you create a Triple Win with investors and residents. Justin lends his expertise in single- and multi-family rentals and leans on his experience as an investor and property manager. Listen now to learn about his unique approach to resident onboarding and how it saves countless hours for his team further down the road.

What kind of impact will AI make on property management, and the industry as a whole? Are you afraid you might be left behind? Do you want to get started but think the bar is just too high?  In this episode, we further explore the practical world of AI and how it's transforming the property management industry. Laura MacMinn talks with Wolfgang Croskey (The Perfect Tenant) as he shares insights on the top 2-3 areas where PMs can implement AI right now, along with specific AI programs that are available today. We discuss how PMs can use AI well and the mistakes they should avoid when implementing AI solutions. We also explore predictions about how AI will become more useful in specific areas of the industry. 

Tune in to learn how AI can help you achieve a triple win in property management.

Join us on March 15, 2023, for a live event: The Modern Property Management Tech Stack 

Register for TWLX on May 16, 2023, specifically for Broker Owners.  

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Laura Mac  Featuring Wolfgang Croskey Produced by Andrew Smallwood, Laura Mac, Carol Housel, and Alec Lower Edited by Isaac Balachandran

Did you miss out on the NRHC conference? In this episode, Thad and Andrew recap just as the National Rental Home Council (NRHC) conference wraps up. They share insights about what’s going on in the market, critical trends and KPIs, and discuss how to change the narrative about rising home prices. Learn why Thad feels inspired and excited by the SFR industry as they take questions from the audience. 

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Thad Tarkington Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Carol Housel and Isaac Balachandran

In this episode, Andrew talks with Phil Vera, CEO of Auben Realty. Join us as we learn about the philosophy and non-traditional ways Phil does business including the effective Pod system (hint: it’s a triple win), the different roles he has on his team, and how Auben Realty optimizes trust while building relationships with residents.

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange 

Stay up to date on events and resources at https://rbp.secondnature.com/ 

Be sure to subscribe and never miss an episode!

Labor shortages are straining industries all around the US, and property management is certainly one place that has felt the squeeze that's created. The cliche that was made popular back in March 2020 still rings true. We are in “unprecedented times.” Now, more than ever, it is critical for the property manager to know how and when to pivot their strategy in order to ensure consistent success and growth in the long term.

In this episode, Andrew talks with Kellie Tollifson, Owner and VP of Operations at T-Square Real Estate Services and Immediate Past President at the National Association of Residential Property Managers (NARPM®). Tollifson began her career in property management more than 20 years ago and shares her insights on playing the long game. Listen as she shares her strategies to find great talent, build company culture, and the ability to shift priorities.

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow The Triple Win by Second Nature and never miss an episode!

Lease management is the bedrock of effective property management. As the property management industry continues to evolve, it's crucial to adapt our approaches to lease management.

In this episode, our esteemed moderator Melissa Gillispie (JWB Real Estate) talks to industry-leading panelists, Kristin Leet (One Focus Property Management), and David Galant (Pathway Properties) as they share how leasing excellence plays a pivotal role in meeting the ever-changing needs and expectations of residents and investors. They delve into the strategies they've employed to streamline lease management processes, discuss key performance indicators (KPIs) from their own experiences, and offer practical takeaways that will empower property managers to elevate their lease management practices.

Whether you're a seasoned property manager or just stepping into the industry, tune in to gain valuable knowledge and unlock the secrets to lease management excellence.

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 11 features Melissa Gillispie, Kristin Leet, and David Galant The Triple Win Property Management Podcast is produced and distributed by Second Nature

We’re getting hyped for PMLX on August 24, 2021, and are excited to share another BONUS episode from last year’s PMLX event with Susan Scott, the bestselling author of Fierce Conversations. 

Property managers have dozens of conversations every day, but are those conversations effective? Are they positively affecting your relationships? During this episode, Susan Scott breaks down what she means when she says, “the conversation IS the relationship. 

Don’t miss out! Register for PMLX 2021 today! http://pm-xchange.com

100% of proceeds from PMLX 2021 support NARPM’s Charity Meals on Wheels: https://www.narpmconvention.com/past-presidents-charity-fundraiser

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange

Stay up to date on events and resources at https://rbp.secondnature.com

Be sure to subscribe and never miss an episode!

Are you missing the mark when it comes to resident experience? Think the investment in time and expense just isn’t worth the outcome? 

In this episode, Laura talks with Janet Sprissler from Rent805 about her recent Triple Win Award for Leadership in Resident Experience. Janet gets candid about her passion for service and building community. She gives real-world examples of resident experience initiatives she’s implemented and shares strategies for making the greatest impact without breaking the bank.

Attend our live RBP workshop! https://rbp.secondnature.com/event/rbp-workshop

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 12 features Janet Sprissler The Triple Win Property Management Podcast is produced and distributed by Second Nature

One of our highest-rated discussions from PMLX 2020 was the Future of Property Management Panel. Andrew Smallwood spoke with some of our all-time favorite industry-leading executives: Jennifer Stoops (Executive VP of Park Avenue Properties), Doug Brien (CEO and Co-Founder at Mynd Property Management), and Andrew Propst (CEO at HomeRiver Group). In this episode, you’ll learn all about how automation is at the forefront of the SFR PM industry, what it means to be an indispensable investment partner, and so many “a-ha!” moments that might just change the way you operate your PMC. 

Want to take part in other industry-leading conversations like this one? There’s still time to register for this year’s PMLX on August 24, 2021. http://pm-xchange.com

100% of proceeds from PMLX 2021 support NARPM’s Charity Meals on Wheels: https://www.narpmconvention.com/past-presidents-charity-fundraiser

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange

Stay up to date on events and resources at https://rbp.secondnature.com

Be sure to subscribe and never miss an episode!

Management fee compression is a growing problem felt by more and more professional property managers in the industry. But the best of the best aren’t just keeping up with the ever-changing landscape of SFR, they’re defining what the future of PM looks like.

Want to know how they’re not just surviving, but thriving? 

In this TWLX bonus session recording, we're talking about the future of innovative revenue streams and models. Listen as Jessica Foster (Business Development Officer at Atrium Property Management), Todd Ortscheid (President & CEO at Revolution Rental Management), Umair Kabani (VP Business Development at Home365), and Thad Tarkington (CEO and Co-founder at Second Nature) share their insights and experience.

Headed to the NARPM Annual Convention & Trade Show in Las Vegas this October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources at https://bit.ly/rbp-home

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Thad Tarkington, Jessica Foster, Todd Ortscheid, Umair Kabani

Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

A broken process can cost your team and investors time and money. Identifying the cause can be difficult if you don’t know exactly where to look, and getting your team on board can be even harder. 

In this recording from TWLX 22, Jordan Muela of ProfitCoach leads an incredible panel of industry experts, featuring Peter Lohmann (RL Property Management), Wolfgang Croskey (The Perfect Tenant), Zach Berkompas (LeadSimple), and Sam Schwetz (Mesa Properties). Listen as they provide real-world scenarios and offer actionable advice for moving your processes forward.

The book Zach mentions, The Checklist Manifesto, can be found here: https://www.amazon.com/Checklist-Manifesto-How-Things-Right/dp/0312430000

Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

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Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Jordan Muela Featuring Peter Lohmann, Wolfgang Croskey, Zach Berkompas, Sam Schwetz Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

How can you shift the conversation with investors to be a more positive experience while also highlighting the effort and strategy that goes into your property management style?

In this recording from PMLX 2021, Deb Newell (Executive Real Estate Consultant at Real-Time Consulting Services), Bryan Jenkins (Master Property Manager, Principal Broker at AHI Properties), and Karen Jordan (Property Manager & Realtor at HBR Rental) share their experiences on how they “talk about the WHY” with their investors on a regular basis on quarterly zoom calls. Listen and gain insight into how something so simple can easily shift your professional PMC from reactive to proactive. 

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow The Triple Win by Second Nature and never miss an episode!

JWB Real Estate has used long-term leases to minimize vacancy for its investors. Melissa Gillispie joins the show to speak on the strategy behind it, why it’s worked for them, and how property managers can approach a shift toward longer lease terms. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Attending NARPM National? Claim your free VIP experience

https://www.secondnature.com/events/narpm-annual-vip

Season 4 Episode 19 features Melissa Gillispie 

The Triple Win Property Management podcast is produced and distributed by Second Nature

It’s our first ever Toddcast with Todd Ortscheid, CEO of Revolution Rental Management. In this episode, Todd talks about his experiences with ancillary revenue and services, why he gave up Facebook, and how Professional SFR PM businesses need to create value and monetize.

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange

Stay up to date on events and more at https://rbp.secondnature.com/

What is investor relationship management? How do you create a positive investor experience?  In this recording from TWLX Broker/Owner 2023, we dive deep into investor experience. Moderated by Michael Krause from Atrium Management Company, this episode brings together two esteemed guests, Chris Clothier from REI Nation and Ralph Reahard from Real Property Management Richmond Metro.

Join the discussion as these industry experts shed light on the key factors that contribute to successful investor relationships and what it takes to keep those relationships growing. 

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 10 features Michael Krause, Chris Clothier, and Ralph Reahard The Triple Win Property Management Podcast is produced and distributed by Second Nature

If you're on the fence about signing up for PMLX on August 24th, you need to listen to this The Triple Win BONUS episode. In 2020, our PMLX keynote speaker was "The Godfather of Category Design" Christopher Lochhead. He's got the #1 marketing podcast on iTunes, and he's the bestselling author of Play Bigger and Niche Down. Christopher took time to talk with Jon Berghoff, founder of the XCHANGE Approach, to discuss how to stand out and be different using legendary marketing.   Register for PMLX: http://pm-xchange.com/ Join the discussion in our Facebook group: https://www.facebook.com/groups/pmxchange Subscribe to The Triple Win and never miss an episode!

We are so grateful at Second Nature for each and every one of you in the SFR industry. We hope you enjoy this special message from Andrew Smallwood, host of the Triple Win Podcast.

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

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Be sure to follow The Triple Win by Second Nature and never miss an episode!

What is the best advice you have ever received as a property manager?

That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share the most valuable advice they ever received in their 100+ combined years of property management experience 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 14 features Matthew Whitaker, Pablo Gonzalez, Maranda Hunnicutt, Peter Lohmann, and Wolfgang Croskey

The Triple Win Property Management podcast is produced and distributed by Second Nature

Setting goals is easy. Setting SMART goals is a little bit harder. Setting SMART goals and adhering to a process that allows you to achieve them? Well that’s something we all wish we were better at. 

Tony Cline is a property management success coach and extreme distance runner. He has seen a lot of success in his life, and he attributes a lot of it to his commitment to process when chasing goals. 

Join host Andrew Smallwood as he interview Cline about his process for staying on track when he sets the big goals.

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 20 features Tony Cline

The Triple Win Property Management podcast is produced and distributed by Second Nature

Sue Hawkes is a bestselling author, Certified EOS Implementer®, and an XCHANGE practitioner. In this episode, she shares the insight and wisdom geared toward unlocking your company's energy, wisdom, and potential by using best practices and innovative leadership that she’s shared with others for over 30 years.

Links mentioned in this episode: 

https://www.sayyess.com

https://www.eosworldwide.com

Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange 

Stay up to date on events and resources at https://rbp.secondnature.com

PMLX 2021 is on August 24th. Register and level up your property management company at http://pm-xchange.com

Subscribe so you'll never miss an episode!

In this Triple Win LIVE, Todd Ortscheid, CEO of Revolution Rental Management, talks with Second Nature’s Bob Hansen and Laura Mac. Listen to the way Todd breaks down security deposit alternatives and why a professional property manager should consider moving away from traditional security deposits (hint, it’s all about creating a triple win). We hope you enjoy this “lobby bar” discussion featuring your peers in the PM industry!

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook just for professional property managers at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Bob Hansen and Laura Mac  Featuring Todd Ortscheid  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

​How many PMCs do you know that manage 4,300 SFRs in just one market?

Gregg Cohen, Co-Founder of JWB Real Estate Companies, is a triple win-driven property manager who does things DIFFERENTLY.

Gregg and JWB has a podcast, a 3,500 person Facebook group, they don’t use PM accounting software, they collect and payout over 99% of rent to investors, and about 47 other unconventional results and processes that produce results.

Listen as Gregg shares lessons he’s learned along the way, and 

Learn more about Gregg and JWB at jwbpropertymanagement.com

Listen to Gregg Cohen’s podcast, Not Your Average Investor, 

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers. 

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac  Featuring Gregg Cohen  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

What is the #1 differentiator in the growth and success of your company? In the recording of this live debate, industry leaders Todd Ortscheid and Alex Osenenko take questions from the audience as they talk about the best way to get team buy-in, getting the right people in the right seats, and why it’s so important to defend your team. 

Andrew Smallwood moderates as you decide the winner in these debates in our first ever The Triple Win LIVE. 

To see what other professional property managers are doing book a profit map call at https://bit.ly/podcast-pmc

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Be sure to follow The Triple Win by Second Nature and never miss an episode!

Mark Kreditor has forgotten more about the property management industry than most will ever know. He’s been active in the industry since the 90s, and over that time has developed some highly functional processes that have elevated the quality of his service. 

Kreditor joins Andrew Smallwood to talk about his experience in the industry and some of the simplest ways that modern property management companies can elevate their service and stand out in an industry that faces commoditization. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 13 features Mark Kreditor

The Triple Win Property Management podcast is produced and distributed by Second Nature

Warning: This episode is not recommended for those with a weak stomach. The stories in this episode are true and include real horrors encountered by property management professionals.

As a property manager, you never know what you might encounter. In this terrifying episode of the Triple Win PM podcast, we hear true stories that will make you tremble and squirm. Stories so terrifying they may just keep you up at night. 

This episode is brought to you by Second Nature and Pest Share. Did you know that  On-Demand Pest Control is now part of RBP? Avoid terrifying pest issues with a fully managed RBP by Second Nature.

Check our Facebook page on Thursday to see who is crowned the winner of the TWO best/worst PM horror stories. And share your very own terrifying tales too!

Level up your property management business with our jam-packed, one-day-only, online conference. Register for TWLX https://www.secondnature.com/events/twlx

Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern Learn everything you need to get started with your Resident Benefits Package. https://www.secondnature.com/events/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 16 features Andrew Smallwood and Justin Clements The Triple Win Property Management Podcast is produced and distributed by Second Nature

What is the 20% of what you do that creates 80% of your value? 

So much of our time is focused on process and activity, but what is the right process, the right activity to be focused on that creates value and ultimately drives profit? This episode focuses on connecting day-to-day processes, value creation, and bottom-line financial performance to give you a clearer understanding of how you can operationalize profit in your property management business. 

This episode originally appeared as part 2 of the Operationalizing Profit Series: Architecting Experience hosted by Daniel Craig of ProfitCoach and features Thad Tarkington, Adam Willis, and Wolfgang Croskey. To learn more about how ProfitCoach can help your PMC identify the key profit drivers in your business, visit https://www.pmprofitcoach.com/ 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 18 features Daniel Craig, Thad Tarkington, Adam Willis, and Wolfgang Croskey The Triple Win Property Management Podcast is produced and distributed by Second Nature

Professional property managers want to create great experiences for residents, investors, and their teams. They also want the profit rewards that go along with it. But experience design and innovation is hard and requires a skill set that is distinct from real estate knowledge and expertise.

In this Bonus PMLX Masterclass, Andrew talks with Joe Pine, author of the bestseller “The Experience Economy” and the world’s leading authority and trainer on becoming an experience designer.

To learn more about Joe Pine and his company, visit at https://bit.ly/j-pine

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Follow The Triple Win by Second Nature and never miss an episode!

Are you looking for more out of your annual planning process? Many professional property management companies are in the same boat, but don’t know what questions they should be asking when it comes to improving that process. 

In the newest episode of Triple Win Property Management, join industry experts Marc Cunningham and Gwenn Aspen as they dive into how to optimize your annual planning process with questions like 

• Who should be involved?
• What questions should you be asking?
• How do you organize your KPIs?

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 19 features Marc Cunningham and Gwenn Aspen

The Triple Win Property Management podcast is produced and distributed by Second Nature

TWLX Broker/Owner 2023: Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer

Join us as we dive into the world of marketing mastery with our special guests from the TWLX for Broker Owners event. 

Hosted by Pablo Gonzalez, the Founder/CEO of Be The Stage, this panel discussion features industry experts Lisa Wise, Owner + Founder of Flock, and Chuck Hattemer, Co-founder & CMO of Poplar Homes. Discover strategies for identifying key pain points, standing out in property management, investing in relationships, leveraging strategic partnerships, unlocking word-of-mouth marketing, implementing omnichannel strategies, and building your brand through free opportunities. Don't miss this episode packed with actionable insights to elevate your marketing game and achieve remarkable results.

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Laura Mac  Featuring Pablo Gonzalez, lisa wise, Chuck Hattemer Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

In this episode, we are joined by THE master negotiator, author, and founder of the Black Swan Group - Chris Voss. He’s the former lead crisis negotiator for the NY City division of the FBI and was the lead international kidnapping negotiator for the FBI. He’s also taught business negotiation at USC, Georgetown, and Harvard Business Schools. We hope you enjoy this recording from PMLX 2021.

To learn more about Chris Voss, and sign up for The Black Swan Group newsletter, visit at https://www.blackswanltd.com/home

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

Stay up to date on events and resources at https://bit.ly/rbp-home

Be sure to follow The Triple Win by Second Nature and never miss an episode!

Differentiation. Everyone’s favorite buzzword. What does it really mean in 2024 and how do you achieve it specifically in the property management industry? 

A lot of people have spent a lot of money trying to professionalize the experience a self-managing landlord can provide. When we discuss differentiation, we’re not talking about create a value proposition different from your nearest professional PMC. We’re talking about elevating the professional property management experience above that of self-management. 

Join Second Nature’s Andrew Smallwood and Property Meld’s Ray Hespen as they dig into strategies for accomplishing exactly that. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Attending NARPM Broker/Owner? Get luxury transportation, an exclusive party invite, and more with #SecondNatureVIP: https://www.secondnature.com/events/narpm-broker-owner-vip

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 5 features Ray Hespen.

The Triple Win Property Management podcast is produced and distributed by Second Nature

Managing a professional property management business in today’s climate is full of uncertainty. Property managers are dealing with unprecedented challenges to an already complicated business, and some may feel like they just can’t get ahead. But did you know there are certain trends and strategies proven to help you plan for the future of Property Management?  

In this PMLX 2021 panel recording, Randall Henderson (VP at Property Management Inc.), Jackie Lee (CEO at Brandywine Homes), and Gregg Cohen (Co-Founder at JWB Real Estate Capital) share their future-proof strategies and best practices for successful property management businesses.

Check out Gregg Cohen’s podcast, Not Your Average Investor, on your favorite podcast apps.

These pics of Randall Henderson will get you "sweatin' to the oldies": https://photos.app.goo.gl/4K5cJB7UF2Z8J9Nm9

Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb

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Be sure to follow The Triple Win by Second Nature and never miss an episode!

We've got super short, sweet, and exciting news about the upcoming Triple Win Leadership Xchange event on May 16th where we bring Triple Win Leaders together to Xchange their best and brightest ideas. 

We have top experts in the industry lined up to join us in May, and we want YOU to be there. This is your chance to engage with industry thought leaders in real-time, discuss the future of the industry and collaborate with your colleagues.

And let's talk about our speaker lineup. It's absolutely incredible. We've got experts from every corner of the industry, including:

• Chris Clothier is the Co-Founder of REI Nation
• Matthew Whitaker is the CEO of Evernest
• lisa wise is the owner + founder of flock, a family of real estate management companies that oversee two billion dollars in property in Washington, DC
• Peter Lohmann
• Michael Krause from Atrium
• And many more!

But at its core, TWLX is about you connecting with like-minded peers, and engaging in deep and meaningful conversations that will make a lasting impact on you personally, your business, and the future of our industry.

So mark your calendar for May 16th from 1:00-4:30 PM ET. This is an event you won't want to miss.

Collaborate with peers, connect with thought leaders, and gain the insights and strategies you need to take your business to the next level. 

Plus, this is the first ever FREE TWLX - simply because the value is in you, the attendees. But we know time is your greatest investment.  Since 2020, TWLX is backed by a 9.5+/10 rating from 1,000+ attendees. So you can feel confident that you're investing your time wisely.

Thanks for listening, and we'll see you on May 16th at the TWLX event.

Register for TWLX on May 16, 2023, specifically for Broker Owners. https://rbp.secondnature.com/twlx 

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood

Produced by Andrew Smallwood, Laura Mac, Carol Housel

Edited by Isaac Balachandran

In this episode, Andrew talks with Thad Tarkington, Founder and CEO of Second Nature, as they explore the concept of junk fees in property management, shedding light on how these charges can impact property managers, residents, and investors. They also discuss some legislation shortcomings and provide valuable insights into the challenges the industry faces.

Level up your property management business with our jam-packed, one-day-only, online conference. Register for TWLX https://www.secondnature.com/events/twlx

Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern Learn everything you need to get started with your Resident Benefits Package. https://www.secondnature.com/events/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 17 features Andrew Smallwood and Thad Tarkington

Have you ever taken time off only to come back with a longer to-do list? 

Being a professional Property Manager can often feel like your attention is being pulled in a million different directions. But what if you’re actually just focusing on the wrong things?

In this TWLX 2022 recording, Peter Lohmann (CEO of RL Property Management) interviewed the world’s leading expert on the application of the Future Self science - Dr. Benjamin Hardy, organizational psychologist and author.

Dr. Hardy highlighted several concepts from his books including forcing functions, the 80-20 principle, lesser goals, constraint theory, strategic ignorance, and the 4 fundamental freedoms. 

Those in attendance said this discussion was “unbelievably powerful.” We think you’ll feel the same way too. Let us know in the private Facebook group, Triple Win Property Managers!

Headed to the NARPM Annual Convention & Trade Show in Las Vegas this October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022

Like what you’ve heard but want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

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Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Andrew Smallwood and Laura Mac 

Featuring Dr. Benjamin Hardy, Peter Lohmann

Produced by Andrew Smallwood, Laura Mac, and Carol Housel

Edited by Isaac Balachandran

There may not be a more important process in your business than the hiring process. Getting the right people in the right seats is obviously critical, and it's a process that's hard to get right early on. 

This week’s episode, recorded live at NARPM Broker/Owner, features Matthew Whitaker, founder of Evernest, and Shim Markette, Chief People Officer at Second Nature. Both have years upon years of experience getting the right people in the right seats. Listen as they share their expertise in order to help you skip the common hiring mistakes many companies make. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 8 features Matthew Whitaker and Shim Markette

The Triple Win Property Management podcast is produced and distributed by Second Nature