The Mindtools L&D Podcast (Mind Tools Ltd)

Whether you’re delivering workshops, speaking at conferences, presenting to senior leaders, or even hosting L&D’s favorite podcast, public speaking is a critical skill for learning professionals. So how do you develop this skill, and how do you manage your nerves when speaking publicly?

In this week’s episode of The Mind Tools L&D Podcast, Ross D and Lara are joined by Samantha Tulloch, public speaker and business-transformation consultant. We discuss:

·       the nuances of public speaking in an L&D context,

·       techniques that can help you prepare and deliver effectively,

·       strategies for managing nerves and anxiety.

During the discussion, Ross D referenced our previous episode with Andrea Pacini.

In ‘What I Learned This Week’, Samantha mentioned the little-known Steven Bartlett.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Dickie

·       Samantha Tulloch

·       Lara Kidd

Earlier this year, the Mind Tools and Emotion at Work teams ran a fringe event at the CIPD Festival of Work. At the event, we asked participants for their ‘Hot Takes’: something that's a little bit provocative - but might actually be true.

This week, in a special crossover episode, The Mind Tools L&D Podcast team are joined by Phil and Lizzi from Emotion at Work to reveal the winner: Most employees aren't actually that interested in L&D.

We discuss:

• the extent to which we think this ‘Hot Take’ is true
• the importance of development to employees vs ‘learning and development’ as a function
• what L&D teams can do to market and promote themselves.

During the discussion, Phil referenced the Kirkpatrick Model of evaluation.

Ross referenced the work of Shannon Tipton to help L&D teams develop a brand.

In ‘What I Learned This Week’, Nahdia referenced the Edelman Trust Barometer and British Social Attitude Survey.

Phil referenced Kids Week at the London Theatre.

For more from Emotion at Work, including their podcast where you can find their own crossover episode, visit: emotionatwork.co.uk

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

You can also contact rgarner@mindtools.com.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers:

• Ross Garner
• Nahdia Khan
• Phil Willcox
• Lizzi Philokyprou

Asking good questions, listening carefully, checking facts: all skills associated with journalists. But these are the exact same skills that can help us improve as learning and development (L&D) professionals.

On this week's GoodPractice Podcast, L&D's editor-in-chief Martin Couzins joins Ross and Owen to share his insight into the crossover between those two professions, and the lessons you can learn from journalism.

If you'd like to share your thoughts on the show, you can find Martin on Twitter @MartinCouzins, Ross @RossGarnerGP and Owen @OwenFerguson.

You can also tweet @GoodPractice or @GoodpracticeAus.

If you'd like to find out more about our upcoming events, blogs and whitepapers, visit goodpractice.com.

The Jeremy Paxman v Michael Howard interview that Martin referenced can be viewed on YouTube at: https://www.youtube.com/watch?v=pyqnu6ywhR4.

Mary Meeker's 2017 Internet Trends report can be found at: http://www.kpcb.com/internet-trends.

The tl;dr version can be found at TechCrunch, which includes a bullet list of key points and a highlights version: https://techcrunch.com/2017/05/31/mary-meeker-internet-trends-2017/.

A good demo of Hololens can be seen here: https://www.youtube.com/watch?v=ihKUoZxNClA .

The official Microsoft page for Hololens is at: https://www.microsoft.com/en-gb/hololens.

This video demonstration of a Hololens game demonstrates Ross' point about the relatively low-quality graphics: https://www.youtube.com/watch?v=29xnzxgCx6I.

Remember, to be in with a chance of winning an Amazon Alexa, leave a review on iTunes and send a screenshot of it to support@goodpractice.com. Full terms and conditions are available at https://s3.amazonaws.com/goodpractice-podcast/goodpractice-podcast-prize-draw-tcs.pdf.

Next week, our guest is international speaker Ger Driesen, who will be sharing his advice for getting started delivering online learning.

The e-learning industry often suffers from a negative reputation, but why is that and what can we do to change it?

On this week's episode of the GoodPractice Podcast, James and Ross are joined by Fiona Quigley from Logicearth to discuss the current state of e-elearning - as well as the tools and techniques we are looking forward to using in the coming months.

If you'd like to get in touch with us about this episode, you can tweet @RossGarnerGP, @JamesMcLuckie or @FionaQuigs.

You can also find us @GoodPractice or visit www.goodpractice.com.

Logicearth can be found at www.logicearth.com.

The game Ross recommend, Reigns, is available via the App Store.

Evidence has shown that part-time workers can outperform full-time workers. So why is it that they often feel stigmatized or second-tier within their organization? And what can leaders and managers do to challenge this?

This week on The Good Practice Podcast, Nicola Boyle and Lucy Bishop are joined by Nikki Slowey and Lisa Gallagher from Flexibility Works.

We discuss:

• How to challenge the stigma of part-time work
• How to effectively manage part-time staff
• How to go part-time and job-share in senior roles

Show notes

To find out more about Flexibility Works, visit their website - https://www.flexibilityworks.org/

The Acas code of practice on flexible working requests can be found here: https://www.acas.org.uk/acas-code-of-practice-on-flexible-working-requests

To make your own kitchen quarantine beans-based cake, follow this recipe here: http://annajones.co.uk/recipe/amazing-lemon-cannellini-cake

Subscribe to the Podcast

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Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn:

Nicola Boyle @Nicola_BoyleEW
Lucy Bishop - http://www.linkedin.com/in/lucy-bishop-0821764b/
Lisa Gallagher - @_LisaMaclean
Nikki Slowey - @nikkislowey73

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.

Timeboxing means dividing your day into 15-60 minute slots, based on your priorities, and then sticking to those slots as you dive into the business of work. If that sounds great, it is. If it sounds easy, it isn’t.

In this week’s episode of The Mind Tools L&D Podcast, author Marc Zao-Sanders joins Ross G to give him advice on timeboxing his life. We discuss:

·       The benefits of timeboxing;

·       How email is the ‘killer’, and what to do about it;

·       The difficulties that Ross had implementing timeboxing, and what he could do differently.

The article Marc wrote for HBR was ‘How timeboxing works and why it will make you more productive’.

Find out more about timeboxing from Mind Tools.

The book, Timeboxing, is available from Penguin.

Marc’s substack is One Thing at a Time.

The company Marc runs is Filtered.

In ‘What I Learned This Week’, Ross discussed the rising popularity of the ‘dumbphone’.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Garner

·       Marc Zao-Sanders

How do you pick from the hundreds of platforms out there? What questions might you ask to refine your options?

If you’re looking for a learning platform, then you’ve got quite the decision to make! Not only is the market huge and complicated, but it can also be an expensive purchase. Help is at hand this week in The Mind Tools L&D Podcast. Ross G and Gemma are joined by EdTech Consultant Stella Lee, an expert in navigating the decision process.

We explore:

·       key questions to answer before you go shopping

·       “red flags” to look out for

·       the role of AI in learning platforms.

Stella’s LMS selection toolkit is free for anyone to download here: https://paradoxlearning.com/resources/

She’s also shared two of her articles “How to future proof your edtech investment” https://trainingindustry.com/magazine/winter-2023/how-to-future-proof-your-edtech-investment/

“The role of ethics in edtech” https://www.easygenerator.com/en/blog/podcast/stella-lee-edtech-ethics-podcast/

In ‘What I Learned This Week’, Ross spoke about how OpenAI made ChatGPT less sexist, racist and violent than it would be otherwise. You can read about it in this Time article: https://time.com/6247678/openai-chatgpt-kenya-workers/

Gemma talked about the Cairngorms National Park. Facts and figures (and some beautiful photography) can be discovered here: https://cairngorms.co.uk/discover-explore/facts-figures/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

And, this week, we’re giving a special shout out to our Learning Performance Benchmark. Not sure how your L&D function is performing? Find out now, for free: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

·       Ross Garner - @RossGarnerMT

·       Owen Ferguson - @OwenFerguson (or https://mastodon.scot/@owenferguson)

·       Stella Lee - @stellal

Stella can also be found through other channels via her website: https://paradoxlearning.com/

Working in L&D, we spend a lot of time focusing on the development of others. But how much time do we spend thinking about our own development?

This week on the Good Practice Podcast, Ross Garner and Owen Ferguson are joined by Lightbulb Moment's Jo Cook to discuss: 

• the benefits of formal training for L&D professionals
• the value of experience over expertise
• how people working in L&D can support each other.

Show notes

The book Owen recommends is Shape Up by Ryan Singer, and it can be found at: https://basecamp.com/shapeup

The article Jo mentions regarding the demise (or not) of the smartphone is available at: https://www.trustedreviews.com/opinion/fast-charge-over-for-smartphones-3973705

The Exponent podcast can be found at: exponent.fm

How Will You Measure Your Life by Clayton Christensen is available at: https://www.amazon.co.uk/How-Will-Measure-Your-Life/dp/0007449151

To find out more about Jo's work, head over to her website: https://www.lightbulbmoment.online/ 

Subscribe to the Podcast

There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe.

• Google Play Music
• iTunes
• Overcast
• Pocket Casts
• Podbean
• Spotify
• Stitcher
• TuneIn

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @owenferguson
• Jo Cook @LighbulbJo

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.

This week on the GoodPractice podcast: Owen, James and Ross preview the Learning Technologies 2017 conference, taking place on February 1 and 2 at London's Olympia venue. Who are we looking forward to hearing at the conference and what do we hope to see at the exhibition?

In this episode, Ross D is joined by Wes Atkinson of Appitierre, Tom Hickmore of Nice Media, and GoodPractice's very own James McLuckie to discuss the use of video in learning and development.  

If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @wesatkinsonuk, @TomHickmore, and @JamesMcLuckie

You can also tweet @GoodPractice or @GoodpracticeAus.

For more from GoodPractice, visit goodpractice.com.

This was the result of Watson's 'Speech to Text' function transcribing our intro: 

Last week, we kicked off our three-part #BuildingBetterManagers series with an overview of the 12 capabilities that we know make a difference to performance. Now we’re asking: How do we help managers build those capabilities? 

To answer this question, Ross G and Ross D are joined once again by Dr Anna Barnett, from the Mind Tools Insights team, to discuss her recommendations from our latest report: ‘Building Better Managers’. 

We discuss: 

• Evidence-based approaches to improving manager capability 
• How Mind Tools factored this evidence into our product design 
• An example of a custom management programme that made a measurable difference to manager capabilities.  

"What if we train people and they leave? What if we don't, and they stay?"

This phrase is a terrible cliché, but it has some truth. So this week on the GoodPractice Podcast we're digging into it to explore the relationship between recruitment and development. 

Ross G and Owen are joined by Radial Recruitment's Susan Lindsay and CIPD's David Hayden to discuss.

If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @HaydenDavidhrd. Susan is available on LinkedIn.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

The article David referenced from Forbes is available at: https://www.forbes.com/sites/meghanbiro/2018/07/23/developing-your-employees-is-the-key-to-retention-here-are-4-smart-ways-to-start/#1a0a36bc3734 

The CIPD Podcast he mentioned on rethinking staff inductions is online at: https://www.cipd.co.uk/podcasts/rethinking-staff-inductions 

We didn't have time to discuss it on this podcast, but workers are not switching jobs more often (or not as often as it's fashionable to claim): https://www.economist.com/finance-and-economics/2017/10/21/workers-are-not-switching-jobs-more-often

The Guardian Implant Files are available at: https://www.theguardian.com/society/series/the-implant-files 

If you're in to herbs and spices, the KFC story Susan discussed is online at: https://www.adweek.com/digital/kfc-quietly-followed-11-herbs-and-spices-on-twitter-then-waited-to-see-if-anyone-would-notice/

And to escape from all that is horrendous, check out the finalists in the Comedy Wildlife Awards 2018. As good as it sounds: https://www.bbc.co.uk/news/in-pictures-46302730 

Every digital interaction creates a breadcrumb trail of data, but how far has learning and development mined this data for value?

On this week's GoodPractice Podcast, learning analytics specialist Trish Uhl joins Ross G and Owen to share how modern organisations can use data to drive performance. We ask how complicated this needs to be, and reflect on whether many L&D practitioners are already using data without realising it.

If you'd like to share your thoughts on the show, you can tweet us @RossGarnerGP, @OwenFerguson and @TrishUhl.

You can also find us @GoodPractice or @GoodpracticeAus.

To find out more about GoodPractice, visit goodpractice.com. 

If you were interested in Owen's example of a simple, life-saving algorithm developed at a hospital in Cook County, the apper is available online:

Reilly BM, Evans AT, Schaider JJ, Das K, Calvin JE, Moran LA, Roberts RR, Martinez E. Impact of a Clinical Decision Rule on Hospital Triage of Patients With Suspected Acute Cardiac Ischemia in the Emergency Department. JAMA. Available at: https://jamanetwork.com/journals/jama/fullarticle/195118

Tim Harford's article on not taking action is available at: https://www.ft.com/content/511c6a84-8e36-11e7-a352-e46f43c5825d

The SNL clip starring Ryan Gosling is on YouTube: https://www.youtube.com/watch?v=jVhlJNJopOQ

If you want to see Trish speak, she'll be at the Adobe Learning Summit, DevLearn and at Learning Technologies. Follow her on Twitter for updates.

We tend to assume that, faced with the same problem on separate occasions, professionals will typically arrive at the same judgements — doctors will make the same diagnoses, mortgage lenders will set the same rates, judges will hand down the same sentences. But is professional judgement really as reliable as we think it is?

This week on the The Mind Tools L&D Podcast, the team discuss Noise: A Flaw in Human Judgement, the new book from Daniel Kahneman, Olivier Sibony and Cass R. Sunstein. We cover:

• what 'noise' is in the context of judgement
• the distinction between noise and bias
• strategies for minimising noise
• potential implications for L&D

Show notes

Noise is out now and is available from all good booksellers.

The ProPublica article Ross G mentioned can be found at: https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing

He also referred to 'This Place Is Full of It: Towards an Organizational Bullshit Perception Scale', a paper which is explored in this article: https://www.psypost.org/2021/07/researchers-explore-employee-perceptions-of-bullshit-in-the-workplace-with-the-organizational-bullshit-perception-scale-61415

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie - @RossDickieEW
• Owen Ferguson - @OwenFerguson
• Ross Garner - @RossGarnerEW
• Nahdia Khan - @_nahdia_khan
• Gemma Towersey - @gemmatowersey

Animations can be beautiful and mesmerising pieces of art. This week on the Mind Tools L&D podcast, Gemma talks to Selina Wagner, Creative Director at Ping Creates, and Ross Garner about how we can use this art form to create impactful learning experiences. 

We discuss:

• when and where animations can become an effective part of a learning solution
• the process of designing and creating animations
• how to think through and overcome challenges

Show notes

Gemma refers to 'Fantasmagorie' - the first animation created. You can watch it, along with other early animations, by exploring  this interactive New Yorker article: https://www.newyorker.com/magazine/2019/12/30/the-surprise-and-wonder-of-early-animation

You can read more about Ross' IP discoveries (and his incorrect fact) in the following articles:

When we're asked to create a learning solution, how often do we think about the context within which that solution will sit? Design thinking prompts us to take a wider view, collaborating with learners and stakeholders to co-create a course or resource.

On this week's podcast, Connie Malamed from The eLearning Coach podcast joins Ross G and Owen to share her insight into design thinking.

If you'd like to share your thoughts on the show, you can tweet us @RossGarnerGP, @OwenFerguson and @eLearningCoach.

You can also find us @GoodPractice or @GoodpracticeAus.

To find out more about GoodPractice, visit goodpractice.com. 

Harvard Business Review covered design thinking in some detail here: https://hbr.org/2015/09/design-for-action

Connie's NICU and HDX examples from Frog Design can be found at https://www.frogdesign.com/press-release/aspect-imaging-frog-collaborate-mri-technologies and https://www.frogdesign.com/work/un-ocha-humanitarian-data-exchange

We covered agile methodology way back in episode 13. You can listen here: http://podcast.goodpractice.com/agile-ld-lessons-from-coding

Owen's 'Little UI Details' Twitter moment recommendation can be found at: https://twitter.com/i/moments/880688233641848832?lang=en

Ross' '1 Second Everyday' video for 2017 is on YouTube at: https://www.youtube.com/watch?v=Hg9skphCdsE

You can find out more about Connie by visiting theelearningcoach.com or by listening to The eLearning Coach podcast.

As there's no set or prescribed route into or through a career in L&D, no two career journeys are the same.

This week on the Mind Tools L&D podcast, Gemma and her guests, Zahra Clarke-Johnney, Digital L&D Manager at English Institute of Sport, and Mind Tools' very own Sami Chan and Nahdia Khan, consider how to best plot one's way in, and through our evolving profession.

We discuss:

• routes into the profession
• where to find support
• what the profession might hold in the future. 

Show notes

In 'What I Learnt This Week', Sami talked about food production in the Victorian era. You can find out more by watching this "Absolute History" YouTube video: https://www.youtube.com/watch?v=bkQ0RFTHvIo

Gemma's discovery about Gagarin's landing in a potato field came from the BBC podcast "Gagarin and the lost Moon". You can listen in BBC Sounds: https://www.bbc.co.uk/sounds/play/p09j922z

We also mentioned the CIPD's New Profession Map. This can be found here: https://peopleprofession.cipd.org/profession-map#gref

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers:

• Zahra Clarke-Johnney - @ZahraCJ 
• Sami Chan - https://www.linkedin.com/in/samantachan
• Nahdia Khan - @NahdiaKhan
• Gemma Towersey - @GemmaTowersey

What are the challenges facing L&D today, and how will these challenges evolve in the years ahead?

On this week's show, Manchester Airport Group's Jill Julian joins Ross D and Ian to discuss the future of the profession.

If you'd like to share your thoughts on the show, you can find Jill on Twitter @JillyTats, Ross @ross__dickie and Ian @Ianwheelans.

You can also tweet @GoodPractice or @GoodpracticeAus.

If you'd like to find out more about our upcoming events, blogs and whitepapers, visit goodpractice.com.

The report Ross referred to is titled 'In-Focus: Preparing for the Future of Learning', and it can be accessed here.  

Last week on the show we had James McLuckie join us to share his advice for winning an award, and this week - as we're approaching Oscars season - we thought we'd host our own award show: where the nominees haven't entered, the winners don't get anything, and the only criteria is what we think was interesting or cool in 2022.

So, in this episode of The Mind Tools L&D Podcast, Ross G, Gemma, Nahdia and Owen are going to reveal their winners from the following shortlists:

Book of the Year

• The Business of Race, by Gina Greenlee and Margaret Greenberg
• Smart Growth, by Whitney Johnson
• The Digital Mindset, by Paul Leonardi and Tsedal Neeley
• HR for Hybrid Working, by Gary Cookson
• How to Work Remotely, by Gemma Dale
• Learning at Speed, by Nelson Sivalingam
• Decisions Over Decimals, by Paul Magnone, Oded Netzer, Christopher J. Frank
• The Expectation Effect, by David Robson

Guest of the Year

• Margaret Greenberg and Gina Greenlee
• Nathalie Nahai
• Professor Doctor Jonathan Wilson
• Oded Netzer
• Bedford Falls’ own George Bailey

Episode of the Year

• Christmas Special: Home Alone
• Halloween Special: Edgar Allan Poe and ‘unity of effect’ in learning design
• 300 — Celebrating live from London!
• Live from the Metaverse: VR for learning
• What will be hot in workplace L&D in 2022?

Technology of the Year

• ChatGPT
• The Metaverse
• Miro
• Dall-e 2, Midjourney, Stable Diffusion

Tweet of the Year

• Elon Musk - Let that sink in
• Sam Altman - Today we launched Chat GPT
• Rob Briner - 18 things I think I got wrong in trying to promote evidence based practice
• Rob Lennon — Everyone's stuck in beginner mode with ChatGPT

L&D Pro of the Year

• Nelson Sivalingam
• Ross Dickie
• Michelle Ockers
• Donald Clark

During the discussion, Gemma referenced the book Statistics without Tears, from Penguin: penguin.co.uk/books/13568/statistics-without-tears-by-derek-rowntree/9780141987491

In ‘What I Learned This Week’, Gemma recommended the book Cairngorm John, by John Allen: sandstonepress.com/books/cairngorm-john-pb-1

Ross recommended the film Cliffhanger.

At Mind Tools, we're continuing to offer 10% off your first custom project if commissioned in January 2023. This offer only applies to new custom learning customers and work must be commissioned before midnight, January 31 for discount to apply. Contact Ross and Gemma from our Custom team for details: custom@mindtools.com

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf elearning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossGarnerMT    
• Gemma Towersey - @GemmaTowersey
• Owen Ferguson - @OwenFerguson
• Nahdia Khan - @NahdiaKhan

Around the globe, billions are spent on workplace training. Some people even do it for a living. But does it have an impact on performance?

On this week's GoodPractice Podcast, Ross G and Owen are joined by McDonald's Kevin M. Yates to discuss.

If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @KevinMYates.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

You can find out more about Kevin at kevinmyates.com. Contact Kevin at kevin@kevinmyates.com for a free copy of 10 Questions that Forecast Training's Impact.

The study Ross cited was: Milligan-Saville, J. S., Tan, L., Gayed, A., Barnes, C., Madan, I., Dobson, M., ... & Harvey, S. B. (2017). Workplace mental health training for managers and its effect on sick leave in employees: a cluster randomised controlled trial. The Lancet Psychiatry, 4(11), 850-858.

The book Owen recommended was Turn the Ship Around! by L. David Marquet, available at: https://www.amazon.co.uk/Turn-Ship-Around-Building-Breaking/dp/1591846404 

The book Ross recommended was The Consolations of Physics by Tim Radford, available at: https://www.amazon.co.uk/Consolations-Physics-Wonders-Universe-Happy/dp/1473658160 

This week on the GoodPractice Podcast: building an online learning community can be difficult. How do you encourage people to sign up? And how do you make them stay? Ross and Owen speak to Mike Collins and Ady Howes from DPG to learn about their experience with the DPG Community.

Then, in part two, we take a look at Facebook's moderation guidelines to ask if there's anything to be learned for online learning communities in the workplace?

If you want to share your thoughts on anything we discussed on the show, you can tweet @OwenFerguson, @RossGarnerGP, @AdyHowes or @Community_Mike.

You can also tweet @GoodPractice or @GoodPracticeAUS, or visit www.goodpractice.com.

Facebook's secret rules and guidelines were covered by The Guardian at: https://www.theguardian.com/news/2017/may/21/revealed-facebook-internal-rulebook-sex-terrorism-violence.

The article Owen referenced on film ratings can be found at: https://medium.freecodecamp.com/whose-reviews-should-you-trust-imdb-rotten-tomatoes-metacritic-or-fandango-7d1010c6cf19?gi=1549fcfc768b.

You can find out more about DPG, and join the Community, at dpgplc.co.uk.

The internet has changed a great deal in the past 10 years, but has e-learning design kept pace with the consumer market? This week on the GoodPractice Podcast, Wes Atkinson from Appitierre speaks to Ross and James from the GoodPractice team about the importance of responsive design and the future of the e-learning industry.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @JamesMcLuckie, and @WesAtkinsonUK.

You can also tweet @GoodPractice or @GoodpracticeAus.

You can find out more about Appitierre at appitierre.com, or get in touch with Wes @WesAtkinsonUK.

Wes' educational dragon game is available from the http://dragonbox.com/.

James' article on the science of music is available at: https://www.unbelievable-facts.com/2015/04/facts-about-music.html.

And Ross' Freakonomics podcast episode on Google searches is available at: http://freakonomics.com/podcast/big-penis-things-ask-google/.

Does your HR team add value to your organisation? Has HR spend spiralled out of control? Does HR's willingness to become the mouthpiece of bad news let leaders off the hook?

In this week's episode of The Good Practice Podcast, Laurie Ruettimann - host of the Punk Rock HR podcast - joins Ross G and Owen to discuss.

Show notes

We're trying something new! Join us on Clubhouse this Thursday, February 11, at 3pm, if you want to share your thoughts on this topic: joinclubhouse.com/event/P96q3g2e

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

You can find out more about Laurie, her podcast and her book, at: laurieruettimann.com. She also discusses defunding HR on YouTube (youtube.com/watch?v=c43dvTLYbYo) and how this idea relates to 'defund the police' in episode 121 of her podcast (laurieruettimann.com/punkrockhr-121/).

In What I Learned This Week, Owen spoke about employee engagement. The CIPD's report 'Employee Engagement: Definitions, measures and outcomes' is available at: cipd.co.uk/Images/employee-engagement-discussion-report_tcm18-89598.pdf. And the article from Forbes was 'In Defense of Unmotivated Workers', online at: forbes.com/sites/tomaspremuzic/2021/01/19/in-defense-of-unmotivated-workers/?sh=7436e0ea21a3.

Ross discussed a worrying trend in reviews of scented candles: washingtonpost.com/business/2020/12/01/covid-scented-candle-reviews/  

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @OwenFerguson
• Laurie Reuttimann @lruettimann

To solve a complex problem, should we ask a single genius or tap into our networks? It's a question that's answered by Matthew Syed in his book Rebel Ideas: The power of diverse thinking. 

In this episode, Nahdia, Owen, Ross G and Gemma gather to contemplate the book.

We discuss:

• what rebel ideas are
• diversity and its benefits (and what we lose when we don't have it)
• practical ways to harness collective intelligence.

Show notes

In WILTW, Owen shared his finding of an animated introduction to machine learning. You can experience this visual explanation here: http://www.r2d3.us/visual-intro-to-machine-learning-part-1/

Ross mentioned watching the documentary The Beatles: Get back. You can stream this on Disney+.

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

Finally, you have until the end of the year to complete the Learning Performance Benchmark. Get started now at: mindtoolsbusiness.com/solutions/learning-performance-benchmark 

The HR and L&D sectors are built on a foundation of outsourcing. Often, the secret ingredient to ensuring those products and services add value is… the person buying them!

So, this week on The Mind Tools L&D Podcast, we ask: what are the characteristics of a client who has a high likelihood of gaining value from their supplier?

Ross G and Gemma are joined, from our sales team, by Lara Kidd and Samantha Nicks. We discuss:

·       why the client is so important to the implementation of any HR or L&D technology

·       actions the client can take to increase the likelihood of success

·       advice for people in a buying position.

In ‘What I Learned this Week’, Gemma discussed Douglas Stuart’s novel Shuggie Bain.

Ross G discussed David Grann’s non-fiction book The Wager.

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

·       Ross Garner - @RossGarnerMT or on LinkedIn

·       Gemma Towersey - @GemmaTowersey or on LinkedIn

·       Lara Kidd – LinkedIn

·       Samantha Nicks - LinkedIn

What are the challenges of managing a team who are sometimes present and sometimes not? How do we make sure hybrid working is inclusive? Is a hybrid meeting - that's effective for everyone - actually possible?

In this week's episode of The Mind Tools L&D Podcast, speaker and writer Gary Cookson joins Ross G and Owen to share insights from his research.

We discuss:

• what hybrid working is
• the hybrid working challenges faced by employees, managers and organisations
• strategies for developing networks within organisations

Show notes

For background, see 'Most people in the UK did not work from home in 2020, says ONS' at:  theguardian.com/world/2021/may/17/home-working-doubled-during-uk-covid-pandemic-last-year-mostly-in-london 

And, from the ONS: 'Coronavirus (COVID-19) latest insights: Work 19 November 2021' at: ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/articles/coronaviruscovid19latestinsights/work#homeworking 

Gary's book will be published by Kogan Page in June 2022. You can find him at: epichr.co.uk/ 

In WILTW, Owen discussed how Google has made us feel overconfident: Ward, A. F. (2021). People mistake the internet’s knowledge for their own. Proceedings of the National Academy of Sciences, 118(43). Available online at: pnas.org/content/118/43/e2105061118 

This paper is discussed at: phys.org/news/2021-10-online-overconfident.html 

Ross shared insights into the Sheldon Spectrum, covered by Wired at: wired.co.uk/article/ocean-creature-size 

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

What do the Ancient Greeks, Viking warriors and World War II munition factories have to tell us about modern learning and development? More than you might think!

On this week's episode of The GoodPractice Podcast, Michelle Parry-Slater joins Ross G and Owen to explore lessons from the history of L&D.

We discuss:

• how modern L&D developed
• the benefits of exploring our history
• evolution vs revolution in L&D.

If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP and @OwenFerguson or @MiPS1608.

You can also tweet @GoodPractice and @GoodPracticeAUS.

To find out more about what we do, visit goodpractice.com.

Ross' slightly dubious fossil fuel assertion was in part based on: https://www.forbes.com/sites/walvanlierop/2019/12/06/yes-fossil-fuel-subsidies-are-real-destructive-and-protected-by-lobbying/

For more on the secret history of the Girl Guides, see:

• https://www.bbc.co.uk/news/magazine-11005064
• https://owl-and-toadstool.blogspot.com/2011/11/role-of-girl-guides-during-war-time.html
• https://www.amazon.co.uk/How-Girl-Guides-Won-War/dp/0007356323 

We’re all familiar with terms like ‘return on investment’, but do we really understand what they mean? Or are we the ‘nerd in the schoolyard’, pretending to know what the cool kids are talking about so they won’t steal our lunch money?

This week on the podcast, Ross D and Owen are joined by guest Ajay Pangarkar to discuss the business impact of L&D.

In the past few weeks, the rapid spread of Covid-19 has made 'self-isolation' an everyday term. 'Working from home' has stopped being a perk, and become a necessity (for those of us fortunate enough to be able to do so).

But how do you adjust to working in isolation and communicating via remote meetings? On this week's episode of The Good Practice Podcast, Ross D is joined by Owen, Ross G and Emerald Workser Craig Dutton to share their advice for coping with coronavirus. We discuss:

• our strategies for productive home working
• making the most of technology
• overcoming organisational hurdles to built trust and rapport quickly online.

Show notes

Craig's guidance on getting the best from remote meetings is online at: https://goodpractice-podcast.s3.amazonaws.com/craig-dutton-remote-meetings.pdf 

Owen's coronavirus simulations are from the Washington Post, online at: https://www.washingtonpost.com/graphics/2020/world/corona-simulator/?itid=sf_

Ross G's fascinating insight into the world's weird flight paths is online at: https://multimedia.scmp.com/news/world/article/2165980/flight-paths/index.html

And Ross D's tedious insight into air quality on planes is at: https://www.bbc.co.uk/news/health-51736185 

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @owenferguson
• Ross Garner @RossGarnerEW

Craig can be found on LinkedIn. Just search for: Craig Dutton, Emerald Works.

How are learning technologies being used in Australia, and what are the challenges facing L&D practitioners? 

On this week's podcast, Ross D is joined by Stef Scott and Giorgio Migliaccio to discuss GoodPractice's latest piece of research: Australia's Learning Technology Landscape. 

If you'd like to share your thoughts on the show, you can tweet us @ross__dickie, @Stefania_Scott or @CoachGiorgio.  

You can also find us @GoodPractice or @GoodpracticeAus.

To download a full copy of the report, visit goodpractice.com. 

When your team are faced with a crisis, you want them to be prepared. But how do you build those capabilities when crises are rare, and you hope they never occur?

In this week’s episode of The Mind Tools L&D Podcast, Ross G and Owen explore the use of simulations to build capability. We’re joined by Chris Peschanel, who ran crisis management at Bayer Pharmaceuticals for 12 years, and by Phil Willcox from St8 of Play.

We discuss:

·       why simulations are the best approach for developing real-world skills in crisis management

·       the role that emotions play in making these learning experiences memorable

·       what a simulation sounds like in practice and how to create your own.

You can find out more about simulations from St8 of Play.

In ‘What I Learned This Week’, Owen shared how GiveDirectly increase donations.

Ross discussed Trung Phan’s newsletter on Duolingo’s priorities.

Phil discussed the paper: Chang, C. C., & Yang, S. T. (2024). Learners’ positive and negative emotion, various cognitive processing, and cognitive effectiveness and efficiency in situated task-centered digital game-based learning with different scaffolds. Interactive Learning Environments, 32(9), 5058-5077.

For more from us, including details of our new Manager Skill Builder, visit mindtools.com.

There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

·       Ross Garner

·       Owen Ferguson

·       Phil Willcox

·       Chris Peschanel

As political rhetoric becomes more divisive, public and private organisations have been moving in the opposite direction: putting diversity and inclusion centre stage.

But who is responsible for ensuring that such programmes actually make a difference to organisations and people? And how do we make sure that words translate into action?

In this week's episode of The GoodPractice Podcast, Ross G is joined by Cat MacLeod and Reed Business Information's Sukh Pabial to share their ideas.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @CatGoodPractice and @SukhPabial.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus.

Sukh podcasts at threegood.podbean.com.

The blog by Daniel Juday that Ross referenced is available at: https://www.linkedin.com/pulse/inclusion-isnt-being-asked-dance-daniel-juday/ 

The Harvard Implicit Association Test is at: https://implicit.harvard.edu/implicit/

The study Ross referenced, comparing the callback rate for resumes with 'white names' vs 'African-American names' is a little old, from research carried out between July 2001 and January 2002: http://www.nber.org/digest/sep03/w9873.html 

A more recent study, from 2016, found similar results: https://hbswk.hbs.edu/item/minorities-who-whiten-job-resumes-get-more-interviews 

Sukh's thoughts on Starbucks' racial bias training are captured in this thread: https://twitter.com/sukhpabial/status/1003535776146165760

The growth mindset article Sukh mentioned is at: https://digest.bps.org.uk/2018/05/24/growth-mindset-theory-doesnt-translate-directly-from-kids-to-adults-telling-an-adult-they-are-a-hard-worker-can-backfire/ 

The Lancaster bomber VR experience Ross discussed is covered in more detail here: http://www.bbc.co.uk/blogs/internet/entries/3098c1cd-36e7-4d35-bfbf-8687c8ba2872. This link includes details for where you can try it yourself.

Most of us working in L&D will have come across pop psychology in one form or another, but what are the actual psychological insights that can guide our practice? On this week's episode of the GoodPractice Podcast, Sukh Pabial joins Owen and Ross to share his thoughts on psychology and behavioural economics.

Structured courses are great for learning new skills, but they also tend to be expensive, time-consuming and focused on teaching content that most workers don't need. So why are they our 'go-to' solution for every L&D challenge?

This week on The GoodPractice Podcast, Ross G and Owen discuss alternatives to 'the course' with Qunnivation's Clark Quinn.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @Quinnovator. 

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

You can read more from Clark at quinnovation.com or learnlets.com. His book, Revolutionize Learning and Development, can be found at revolutionizelnd.com.

This week, Owen recommended The Economist piece 'Mistakes: We've drawn a few', online at: https://medium.economist.com/mistakes-weve-drawn-a-few-8cdd8a42d368 

And Ross recommended Isaac Asimov's I, Robot, a science fiction short story collection about troubleshooting that's more fun than it sounds. Available from Amazon and other book shops: https://www.amazon.co.uk/I-Robot-Isaac-Asimov/dp/000753227X 

This week, three GoodPractice team members who have worked here for 10 years or more share their thoughts on how the company - and their roles - have changed.

How has the culture changed as the company has grown? How have they handled the challenges and opportunities that changing technology has presented?

If you want to get in touch with any of us, you can find us on Twitter: @OwenFerguson, @CatGoodPractice, @BlueLee75 and @RossGarnerGP.

You can also tweet @GoodPractice or visit http://www.goodpractice.com/home/

Will avatar-based training replace virtual classrooms? Would it make any difference if L&D didn’t even exist?

In this week's episode of The Mind Tools L&D Podcast, Ross D, Owen and Nahdia tackle these questions from listeners Ian Younger (@ian5611) and Craig Taylor (@CraigTaylor74).

In WILTW, Owen mentioned the article ‘Good’ posture doesn’t prevent back pain, and ‘bad’ posture doesn’t cause it by Peter O’Sullivan, Leon Straker and Nic Saraceni.

The episode of the Ezra Klein Show which featured a discussion of ‘Larping your job’ was The Office is Dying. It’s Time to Rethink How We Work.

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers  

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie - @RossDickieMT
• Owen Ferguson - @OwenFerguson
• Nahdia Khan -@NahdiaKhan

While there are often constraints in charity’s learning budgets, it’s actually this limitation that can point the way to more efficient and effective learning design and development. There’s much that the corporate learning world can learn from this. 

In this episode of The Mind Tools L&D Podcast, Gemma is joined by Gill Chester, Director of Little Man Project and Ross Dickie to discuss creating learning for organisations on a mission to change the world for the better.

We talked about:

• Resourcefulness and creativity throughout the design process
• The importance of developing relationships with stakeholders 
• Incorporating evaluation into the design process.

Gill mentioned that she's running eLearning Unlocked, a 12-month programme on designing great elearning. To find out more about the programme, visit www.elearningunlocked.org.uk

Do also check out Little Man Project here: https://www.littlemanproject.com/

Gemma learned a new word – suspire - thanks to Susie Dent. Her Tweet is here: https://twitter.com/susie_dent/status/1325118435546816512

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business/. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

• Gemma Towersey
• Ross Dickie
• Gill Chester

Creating videos for training purposes is easy; launch a smartphone camera app and hit record. Creating effective pieces of drama that allow viewers to make their own meaning through compelling storylines and characters is not so easy. However, it is a skill that learning designers can study and put into practice.

This week on The Mind Tools L&D Podcast, Gemma T and Ross G are joined by Tom Hickmore, to discuss:

• why drama is an effective learning delivery mechanism
• when to use drama
• scripting techniques.

Show notes

Ross' freaky Friday 13th frequency fact came from here: https://en.wikipedia.org/wiki/Friday_the_13th#Occurrence

Gemma found out about the history of Paralympic games in this National Geographic article: https://www.nationalgeographic.com/history/article/how-the-paralympic-movement-evolved-into-major-sporting-event

Tom's book "Watch & learn" can be purchased here: https://www.amazon.co.uk/Watch-Learn-Designing-commissioning-producing-ebook/dp/B09FB4M471

To watch the "What can TV teach L&D" video series that Tom has made, follow these links: 

Series 1: https://www.nicemedia.co.uk/season-1-what-can-tv-teach-ld/

Series 2: https://www.nicemedia.co.uk/season-2-what-can-tv-teach-ld/

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Tom Hickmore @nicemediauk
• Ross Dickie @RossDickieEW
• Gemma Towersey @gemmatowersey

The quality of compliance training is, let's face it, variable. So how do you get across the dos and don'ts so that they transfer into safe and effective practices?

This week on the Good Practice Podcast, Gemma is joined by compliance crazy, Tameka J. Harris, and co-host Ross G, to discuss:

• ways to think about compliance training 
• useful design tips and techniques

Show notes

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Gemma talked about bats roosts and you can find out more about them at: https://www.bats.org.uk/about-bats/where-do-bats-live/bat-roosts/what-is-a-roost

Ross' learning came from a Very Short Introduction to Chaos. All titles can be found here: https://global.oup.com/academic/content/series/v/very-short-introductions-vsi/?lang=en&cc=us

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossAGarner
• Tameka J. Harris - @HelloTameka
• Gemma Towersey - @GemmaTowersey

It’s been 20 years since the launch of the Learning Performance Benchmark: the industry-leading tool for measuring the health of the L&D profession. And, to celebrate, Ross G is joined on this week’s Mind Tools L&D Podcast by some of the key players in that story.

Laura Overton, Founder of Learning Changemakers and Co-Creator of Emerging Stronger, set up the Benchmark in the first place.

Nahdia Khan, Chief Impact Officer of Mind Tools, is responsible for the Benchmark today.

Dr Anna Barnett, Senior Researcher at Mind Tools, analyses and writes up the Benchmark data.

And Michelle Ockers​, Organisational Learning Strategist & Learning Team Capability Builder, Founder of Learning Uncut and Co-Creator of Emerging Stronger​ uses the Benchmark with her clients - so can give insight into its practical application for learning teams.

We discuss:  

·       L&D’s changing relationship with social media

·       The surprising decrease in blended learning

·       The impact of the pandemic on where L&D spends its time.

To read our 20^th anniversary report, visit: https://mindtoolsbusiness.com/research-and-reports/l-d-in-organizations-20-years-of-research

To take the Benchmark, see: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark

During the discussion, Michelle referenced the book Thinking, Fast and Slow by Daniel Kahneman.

In ‘What I Learnt This Week’, Nahdia discussed ‘L&D's role in employee wellbeing: A 2023 survey’: https://www.trainingzone.co.uk/resources/lds-role-in-employee-wellbeing-a-2023-survey

Laura recommended the book Beyond Measure by James Vincent.

Ross recommended season 3 of the podcast Not Playing With Lex and Dan: https://www.theincomparable.com/notplaying/

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers:

• Ross Garner
• Laura Overton or https://www.learningchangemakers.com/
• Nahdia Khan
• Dr Anna Barnett
• Michelle Ockers or https://learninguncut.global/

Today is International Women's Day and we're celebrating it in partnership with Working Chance, a UK-based charity set up to help women with criminal convictions to find jobs. Today on The Mind Tools L&D Podcast, Gemma and Nahdia talk to Helen Sweet, Head of Employability at Working Chance. We discuss:

• Employability barriers facing women with convictions
• What the Employability Programme comprises
• How you can support Working Chance

To go directly to Working Chance's BIG GIVE campaign for International Women’s Day, please visit workingchance.org/IWD You can also find out more about Working Chance via its social media channels: instagram.com/working_chance

twitter.com/WorkingChance

facebook.com/workingchance

Nahdia's discovery about our changing sleep patterns came from "The forgotten medieval habit of 'two sleeps'" article from the BBC. You can read it by following this link bbc.com/future/article/20220107-the-lost-medieval-habit-of-biphasic-sleep

Gemma's bog factoid came from the Scottish Wildlife Trust's 50 for the Future publication. The 'Peatland blanket bogs' article is online at scottishwildlifetrust.org.uk/2015/10/50-for-the-future-peatland-blanket-bogs/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Gemma Towersey - @GemmaTowersey
• Nahdia Khan - @NahdiaKhan

Scenario-based learning takes learners beyond a short-term memory check, instead challenging them to respond to real-life situations. But how do we make sure they’re effective?

In this week’s episode of The Mind Tools L&D Podcast, Ross G and Gemma are joined by instructional design superstar Christy Tucker to discuss:

·       Why scenario-based learning is effective

·       The characteristics of a great scenario

·       How to write scenarios that are realistic and challenging

During the discussion, Ross referenced that the French Horn isn’t actually French: https://www.yourclassical.org/story/2019/06/25/why-do-we-call-it-a-french-horn

He also referenced Dr Patti Shank’s book Write Better Multiple-Choice Questions to Assess Learning: https://www.pattishank.com/books

Christy referenced the work of Karl Kapp: https://karlkapp.com/

She also referenced Clark Quinn: https://quinnovation.com/index.html

In ‘What I Learned This Week’, Christy discussed amigurumi: https://www.amigurumi.com/

Ross discussed a video from Nicholas Thompson, CEO of The Atlantic, about a study on the impact of AI on radiology: https://www.linkedin.com/posts/nicholasxthompson_mostinterestingthingintech-activity-7092255623727181824-f4_N/

The full paper is online at: Agarwal, N., Moehring, A., Rajpurkar, P., & Salz, T. (2023). Combining Human Expertise with Artificial Intelligence: Experimental Evidence from Radiology (No. w31422). National Bureau of Economic Research. https://www.nber.org/papers/w31422

For more from Christy, see:

·       Her blog - https://www.christytuckerlearning.com/

·       Her business - https://www.syniadlearning.com/

·       Her course - https://www.yourbranchingscenario.com/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

You can also contact rgarner@mindtools.com.

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Garner

·       Gemma Towersey

·       Christy Tucker

Ever launch a workshop that no one attended or an e-learning module that nobody accessed? It’s surprisingly common: and one reason is that we’re not always great at marketing our L&D initiatives.

In this week’s episode of The Mind Tools L&D Podcast, Ross Dick and Owen Ferguson seek to reverse this outcome with the help of Ashley Sinclair from MAAS Marketing – the world’s only (we think) marketing agency focusing specifically on L&D.

We discuss:

·       Why L&D teams need a marketing strategy

·       What an effective marketing strategy looks like

·       How to measure the ROI of a marketing strategy

For more from Ashley, visit maas-marketing.co.uk

Ashley’s podcast is at maas-marketing.co.uk/podcast

The Mind Tools reports that were mentioned are available at: mindtools.com/business/research

Ashley also mentioned the LPI’s ‘Workplace Learning Report’

In ‘What I Learned this Week’, Ross D discussed the BBC’s new series on Shakespeare.,

He also the Netflix series ‘Big Vape: The Rise and Fall of Juul’.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Dickie

·       Owen Ferguson

·       Ashley Sinclair

When senior executives ask you to provide training, do you take a note of what they want or challenge them to define the problem? In this week's episode of the GoodPractice Podcast, Australian learning performance architect Con Sotidis joins GoodPractice CEO Peter Casebow to discuss the new role of L&D professionals.

We'll be speaking about asking difficult questions, building credibility, and what to do when 'training' isn't the answer.

Then, in part two, we discuss Con's technique for smart curation. If we're all going to act as curators, both personally and professionally, how do we make sure our content is reliable?

Want to share your thoughts on the show? Then feel free to tweet us @petercasebow, @LearnKotch or @RossGarnerGP.

You can also find us @GoodPractice or visit www.goodpractice.com.

For links to our 'What I Learned This Week' topics, see below:

New Roles for L&D: The Reality of 70:20:10 - http://www.trainingzone.co.uk/develop/talent/new-roles-for-ld-the-reality-of-702010.

How Twitter Users Can Generate Better Ideas - http://sloanreview.mit.edu/article/how-twitter-users-can-generate-better-ideas/.

This week on the GoodPractice podcast: Owen, James and Ross discuss 'micro learning'. According to Donald Taylor's 2016 L&D Global Sentiment Survey, micro learning was set to be a hot topic over the past year. But has it had an impact on our industry or is it just another in a long line of fads?

With apologies to all the dietitians out there, who Owen referred to as 'nutritionists'.

As automation takes over many of our routine tasks, how should HR and L&D professionals respond? Do they have the skills to focus on improving 'organisational effectiveness' or will they be left behind as business leaders increasingly seek answers elsewhere?

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @petercasebow, @GoodPractice or @GoodpracticeAus.

Andrew Lambert and Andy Newall's HR Magazine interview can be found here: http://www.hrmagazine.co.uk/article-details/a-blueprint-for-hr-now-and-in-the-future

You can also read articles constituting their 'New HR Blueprint' at the following addresses:

http://www.hrmagazine.co.uk/article-details/a-new-hr-blueprint-capabilities-and-careers

http://www.hrmagazine.co.uk/article-details/a-new-hr-blueprint-organisational-effectiveness

http://www.hrmagazine.co.uk/article-details/a-new-hr-blueprint-from-hr-admin-to-employee-services

Stephen King's On Writing can be purchased through Amazon: https://www.amazon.co.uk/Writing-Stephen-King-x/dp/1444723251

Cognitive diversity brings enormous benefits to teams. How can we proactively recruit and support people who are neurodivergent?

In this week's episode of The Mind Tools L&D Podcast, speaker and trainer Reena Anand speaks to Gemma and Ross about neurodiversity, barriers to inclusion and what we can do to topple those barriers.

·       what neurodiversity is

·       the intersection of neurodivergence and race

·       how managers and L&D can create neuroinclusive environments.

During the podcast, Reena referenced a couple of research papers.

Birkbeck University of London’s ‘Neurodiversity at Work 2023’ report can be downloaded here: neurodiversityinbusiness.org/research/ 

Research by Cambridge University, Maastrict and Newcastle Universities titled ‘Association of Race/Ethnicity and Social Disadvantage With Autism Prevalence in 7 Million School Children in England’ looking at interrelation of autism and race/ethnicity can be accessed here: https://docs.autismresearchcentre.com/papers/2021_Roman-Urrestarazu_Association-of-race-ethnicity-and-social-disadvantage.pdf

Reena has also provided a link to a case study on the Wells Fargo Neurodiversity Program that we didn’t have time to discuss on the podcast. Read it here www.wellsfargojobs.com/en/diversity/neurodiversity/

You can find out more about Reena’s work by visiting her website www.reenaanand.com or LinkedIn page www.linkedin.com/in/reenaanand/

In ‘What I Learnt This Week’, Ross told us about the phenomenon of “Car brain”. Read The Atlantic’s article ‘Everyone has ‘Car brain’’ here https://www.theatlantic.com/technology/archive/2023/07/car-devotion-motor-vehicle-deaths-danger/674613/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn.

• Reena Anand
• Ross Garner
• Gemma Towersey

At GoodPractice, we're big fans of research-based decision-making. So today on the show, we're speaking to Laura Overton from Towards Maturity.

Towards Maturity's annual benchmark gives you an opportunity to reflect on your department's achievements, then compares your performance with every other participating organisation. By doing so, you can come up with a plan for where to go next and learn what works for top performers.

If you'd like to share your thoughts on the show, you can find Laura on Twitter @LauraOverton, Peter @PeterCasebow, and Ross @RossGarnerGP.

You can also tweet @GoodPractice or @GoodpracticeAus.

If you'd like to find out more about our upcoming events, blogs and whitepapers, visit goodpractice.com.

You can take part in the Towards Maturity Benchmark by visiting: towardsmaturity.org/benchmark.

The academic paper Ross referenced, on the impact of visualised performance data on learner motivation, was: Gašević, D., Dawson, S., Siemens, G. 2015. Let’s not forget: Learning analytics are about learning. TechTrends, vol 59, no. 1, pp. 64. It's available at: www.research.ed.ac.uk/portal/files/19113410/techtrends2015.pdf

And for more on Working Out Loud circles, see: workingoutloud.com/circle-guides.

Can we use neuroscience to improve learning solutions? And how much neuroscience do we need to understand, in order to usefully apply its lessons?

Stella Collins joins Justin and James to discuss all this and more on this week’s show.

If you want to join in the conversation, you’ll find us all on Twitter: @stellacollins, @jamesmcluckie and @writerjustin.

You can also tweet @GoodPractice or @GoodpracticeAus.

If you'd like to find out more about our upcoming events, blogs and whitepapers, visit goodpractice.com.

*We had some technical issues with recording this week’s show, so the audio is not as good as it should be. We hope this doesn’t affect your enjoyment of the conversation too much!

We're trying something new! For five years, The Mind Tools L&D Podcast (formerly The Good Practice Podcast) has enjoyed a conversational format. Today, for this anniversary special, we thought we'd try emulating the documentary-style podcasts we love: This American Life, Freakonomics and Radiolab.

So this week we're asking: What can L&D learn from product management?

We're speaking to independent consultants Myles Runham and Sukh Pabial, as well as Venndorly founder Danny Seals and Legal & General's Gemma Paterson.

We discuss:

• what product management is
• what L&D can learn from product management
• what 'the product' is in L&D - is it L&D itself?

Show notes

Myles has written extensively on product management on his blog, at: mylesrunham.com/tag/product-management/ 

Sukh also wrote about the role of a product manager in L&D at: pabial.wordpress.com/2020/01/30/the-role-of-a-product-manager-in-ld/ 

The product that Danny's working on is Venndorly: venndorly.com/ 

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, you can chat to us on Twitter using the hashtag #MindToolsPodcast. Or connect with our speakers:

• Ross Dickie - @RossDickieEW
• Ross Garner - @RossGarnerEW
• Owen Ferguson - @OwenFerguson
• Myles Runham - @MylesRun
• Sukh Pabial - @SukhPabial
• Gemma Paterson - @GemStGem
• Danny Seals - @TheDannySeals

This year, at the ATD Conference in San Diego, friend-of-the-show Will Thalheimer asked Ross G what he was working on. Ross replied: ‘Well, how much do you know about Mind Tools?’

To whit Will said: ‘I hardly know anything.’

This astounded Ross. Will has been on our show multiple times, and Ross feels like he talks endlessly about Mind Tools and what Mind Tools does.

And so Will offered to host this one-off deep dive into who we are, and what we do. We hope you enjoy it!

We explore:

• what the core ‘Mind Tools’ product and platform are for
• how Ross’s Custom development team approach client challenges
• quickfire questions to make you think, then argue.

For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

You can find Will at: worklearning.com

If you listened to this episode at all (we had doubts), please do drop a quick note to Ross, just to let him know: rgarner@mindtools.com.

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers:

• Ross Garner
• Owen Ferguson
• Will Thalheimer

Learning interventions are typically evaluated based on metrics like attendance and completion. But how much does this actually tell you? How do you know if your interventions are effective? 

This week on The GoodPractice Podcast, Dr Will Thalheimer joins Ross G and Owen to discuss:

• what 'evaluation' means
• why it matters
• common evaluation mistakes
• alternatives to 'happy sheets'

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @WillWorkLearn.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

You can read Will's blog on common evaluation mistakes on his website: https://www.worklearning.com/2018/11/03/common-mistakes-in-workplace-learning-evaluation/

You can also find out more about Will at www.smilesheets.com

More details on LTEM (Learning Transfer Evaluation Model) can be found at: https://www.worklearning.com/2018/02/14/the-learning-transfer-evaluation-model-ltem/

The BMC study Owen mentioned is available at https://bmcmedicine.biomedcentral.com/articles/10.1186/s12916-019-1324-7

The full Atlas Obscura article on Buckfast can be found at https://www.atlasobscura.com/articles/buckfast-scotland

Before a job candidate ever submits an application or attends an interview, they will likely have several interactions with their prospective employer that shape how they feel about the organisation. Together, these touchpoints make up the 'candidate experience'.

This week on the Good Practice Podcast, Ross D and Owen are joined by their Emerald Works colleague Esh Jugal, along with guest Matt Alder, host of the Recruiting Future podcast. We discuss:

• what we mean when we talk about 'candidate experience'
• the similarities between candidate experience and customer experience
• examples of good and bad candidate experiences
• how organisations can shape the candidate experience

Show notes

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

You can find the Recruiting Future podcast wherever you get your podcasts, or learn more at: https://recruitingfuture.com/

To discover 'The Laws of UX', and maybe even apply them to your candidate experience, head to: https://lawsofux.com/

The New Yorker article Ross D mentioned was 'Lost in Translation: What the First Line of "The Stranger" should be': https://www.newyorker.com/books/page-turner/lost-in-translation-what-the-first-line-of-the-stranger-should-be

You can find out more about Roam Research at: https://roamresearch.com/

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @owenferguson
• Esh Jugal @eshworld
• Matt Alder @mattalder

What ideas are L&D most excited about in 2020? Artificial intelligence? Learning experience platforms? Curation?

This week on the Good Practice Podcast, Ross D and James are joined by Don Taylor to pore over the latest Global Sentiment Survey, and discover what's 'hot' (and what's not) in learning and development.

We discuss: 

• the top-line takeaways from GSS 2020
• the key regional differences in the data
• the trends that have emerged over seven years of the survey

Show notes

To download a copy of the Global Sentiment Survey 2020, head over to Don's website: https://donaldhtaylor.co.uk/research_base/the-global-sentiment-survey-2020/

If you're interested in revisiting our last GSS episode, you can find it at: https://podcast.goodpractice.com/137-what-will-be-hot-in-workplace-ld-in-2019

For more from Emerald Works, see: emeraldworks.com 

Subscribe to the Podcast

There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe.

• Google Play Music
• iTunes
• Overcast
• Pocket Casts
• Podbean
• Spotify
• Stitcher
• TuneIn

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie - @RossDickieEW
• James McLuckie - @JamesMcLuckie
• Donald Taylor - @DonaldHTaylor

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.

The humble course was once the go-to solution for learning and development teams across the world, but in recent years it has suffered from a damaged reputation.

This week on The GoodPractice Podcast, we discuss whether traditional formal learning has a role in the modern workplace. And, if so, when?

To dig into this topic, Ross G and James are joined by author and learning designer Patti Shank.

In this episode we discuss:

• why courses are so unpopular
• when a course is a good solution
• the characteristics of a good course

If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @RossGarnerGP, @JamesMcLuckie and @PattiShank.

You can also tweet @GoodPractice or @GoodPracticeAUS.

To find out more about what we do, visit goodpractice.com.

The book Ross mentioned, by Don Norman, was The Design of Everyday Things, available on Amazon at: https://www.amazon.co.uk/Design-Everyday-Things-MIT-Press/dp/0262525674

The learning platform Patti referenced was New Zenler. You can request early access at: https://www.zenler.com/

Ross' 'zip file' life hack came from Twitter, courtesy of @Helena_LB via John MacMillan (@_jmac_).

Pokémon GO is a cultural phenomenon. In the space of less than a month, the app has been downloaded more than 100 million times. But what is the secret to its success, and what lessons does it hold for those in the L&D industry?

This week on the podcast, Ross Dickie is joined by Owen Ferguson and Ross Garner to discuss the role augmented reality and gamification can play in the development of learning resources. 

Want to share your thoughts on the show? Then feel free to tweet us @owenferguson, @RossGarnerGP or @ross__dickie .

You can also find us @GoodPractice or visit http://www.goodpractice.com/home/

This week on The Mind Tools L&D Podcast, Ross G and Owen are diving into their L&D mailbag to answer your questions.

We discuss:

·       Will there be more or less opportunity to make a meaningful living in L&D over the next five years? (via JD Dillon)

·       If we think of L&D as a product, what would you sunset and what would the top three candidates look like for development? (via Sean Brown)

·       What's more important to a Learning strategy and approach... Speed or Efficacy? (via Marc Steven Ramos)

·       What's your best ROI story? (via Marc Zao-Sanders)

During the discussion, Ross referenced Benedict Evans article ‘The AI Summer’.

Ross also referenced an example of work our behavioral scientists completed for an ESG project.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer. 

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

·       Ross Garner

·       Owen Ferguson

If you work in L&D or HR and are looking to procure any kind of service, how do you know who to trust? If you work for a vendor or supplier, what approach do you take?

On this week's episode of The Good Practice Podcast, Ross G is joined by L&D buyer Gemma Paterson and L&D seller Danny Seals to explore vendor relationships.

We discuss:

• the characteristics of great supplier relationships
• making the most of conference exhibitions
• the importance of recommendations.

Show notes

Some of the stats Danny referenced were taken from this infographic by Invesp: invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/ 

The importance of customer reviews is further covered by Econsultancy at: econsultancy.com/ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them/ 

The difficulties created by the 'Spotify Model' are discussed here: agility11.com/blog/2020/6/22/spotify-doesnt-use-the-spotify-model 

In 'What I Learned This Week', Gemma spoke about Hans Rosling's book Factfulness: en.wikipedia.org/wiki/Factfulness:_Ten_Reasons_We%27re_Wrong_About_the_World_%E2%80%93_and_Why_Things_Are_Better_Than_You_Think

Rosling's TED talk is online at: ted.com/talks/hans_rosling_the_best_stats_you_ve_ever_seen 

The podcast that Ross recommended was 'Great Minds on Learning: The Cognitivists with Donald Clark', available online at: johnhelmerconsulting.com/great-minds-on-learning-the-cognitivists-with-donald-clark/ 

You can find more about Danny's recommendation service, Venndorly, at: venndorly.com/ 

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossGarnerEW
• Gemma Paterson - @GemStGem
• Danny Seals - @TheDannySeals

Lean methodology has been widely applied in manufacturing, business and software development. But what role can it play in L&D?

This week on the podcast, Ross D and Ross G are joined by return guest Ajay Pangarkar to discuss his work on 'Lean Learning', and what L&D can do to deliver business impact.

If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @RossGarnerGP and @bizlearningdude.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

To learn more about the time Prince changed his name to a symbol, see: https://www.independent.co.uk/arts-entertainment/music/news/prince-dead-when-prince-changed-his-name-to-a-symbol-warner-bros-had-to-mass-mail-floppy-disks-with-a6995196.html

Tickets for our live show at the Hand & Flower in London on June 12, following the first day of CIPD Festival of Work, are available now. You can reserve your place at: https://www.eventbrite.co.uk/e/the-goodpractice-podcast-live-tickets-61576647410

Conversations are at the heart of everything we do: whether it's dealing with customers, managing team members or influencing our leaders.

This week on The Good Practice Podcast, Sarah Harvey - author of Savvy Conversations - joins Ross G and Owen to discuss how thinking purposefully about our approach to conversations can lead to better outcomes.

We discuss:

• Sarah's tools for approaching a conversation
• The difference between 'manipulation' and 'influence'
• The impact that an increase in digital communication has had on our relationships.

Show notes

Find out more about Sarah, and the book, at: savvyconversations.co.uk

In What I Learned This Week, Ross recommended the Alt+D shortcut to quickly navigate to your browser window.

Subscribe to the Podcast

There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe.

• Google Play Music
• iTunes
• Overcast
• Pocket Casts
• Podbean
• Spotify
• Stitcher
• TuneIn

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @OwenFerguson
• Sarah Harvey @SavvySarahSPM

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.

Learning styles, right-brain vs. left-brain, brain training — for those working in learning and development, cognitive psychology can seem like a minefield. 

On this week's episode of the GoodPractice podcast, Ross D and James are joined by Dr Rebecca Gordon to find out what L&D professionals really need to know about cognitive psychology.

If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @JamesMcluckie or @DrRebeccaGordon.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus.  

There’s little argument that collaboration at work improves results. But how do you create a collaborative atmosphere, what are the barriers, and what are the essential ingredients to make it work?

This week, Adele Weaver joins Justin and Owen to discuss the secrets of great collaboration.

If you want to share your thoughts on the show, collaborate with us on Twitter at @adeleweaver1, @owenferguson and @writerjustin.

You can also tweet @GoodPractice or @GoodpracticeAus or visit our website at goodpractice.com, where you can download our latest research paper, ‘Learning Technologies: What Managers Really Think’.

The article Adele refers to in the show is here: https://www.theguardian.com/commentisfree/2017/nov/16/working-four-day-week-hours-labour

This week on The Mind Tools L&D Podcast, Ross G and Nahdia are joined by branding expert Professor Doctor Jonathan Wilson to explore these questions. We discuss:

• personal branding
• the benefits of building a brand
• the effort required to connect with your audience.

For more from Jonathan, see: drjonwilson.com

Jonathan offers a course on personal branding at: futurelearn.com/experttracks/developing-your-personal-brand

The book Ross mentioned, by Dorie Clark, was Stand Out: dorieclark.com/books

In 'What I Learned This Week', Nahdia discussed research from McKinsey into 'The rise of the inclusive consumer': mckinsey.com/industries/retail/our-insights/the-rise-of-the-inclusive-consumer

Jonathan shared Jason Bell and Osi Umenyiora of The NFL Show discussing racism in hiring practices: linkedin.com/posts/drjonwilson_black-coaches-have-to-be-great-and-it-is-activity-6896410129554554880-fuyX

See more at: linkedin.com/posts/drjonwilson_flores-sues-nfl-teams-in-racism-claim-activity-6894754539036061696-khgA 

Jon also discussed the ongoing Joe Rogan backlash. See: linkedin.com/posts/drjonwilson_what-the-joe-rogan-backlash-reveals-about-activity-6894645124333133824-LtY7

And: edition.cnn.com/2022/02/05/media/joe-rogan-racial-slur-apology-india-arie/index.html

Ross discussed Allison Robicelli's night at Chicago O'Hare airport: washingtonpost.com/travel/2022/01/11/ohare-airport-things-to-do

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossGarnerMT
• Nahdia Khan - @NahdiaKhan
• Jonathan Wilson - @DrJonWilson | LinkedIn

This week on The Mind Tools L&D Podcast, Ger Driesen joins Ross G and Owen to explore what's possible. We discuss:

• what the metaverse(s) is(are)
• how blockchain and NFTs can shape the metaverse economy
• whether your digital avatar needs to look like your physical body.

See Facebook's announcement about their rebrand as 'Meta' at: about.fb.com/news/2021/10/facebook-company-is-now-meta/

Owen referenced Moxie Marlinspike's blog post on web3: moxie.org/2022/01/07/web3-first-impressions.html

The 'let the tiger eat me' anecdote was taken from: futurism.com/neoscope/vr-injuries

For a longer discussion on blockchain, with Ger, see our earlier episode 'Blockchain for L&D (Yes, really!)': podcast.goodpractice.com/96-blockchain-for-ld-yes-really 

For 'How to Troll an NFT Owner', see: slate.com/technology/2021/11/nft-image-ownership-right-clicking-saving-copying-trolling.html

Mike Howard, of Oculus, has described the difficulty of creating a digital avatar at: tech.fb.com/avatars-the-art-and-science-of-social-presence/ 

In 'What I Learned This Week', Owen discussed criticism of Johann Hari's latest book. See: twitter.com/StuartJRitchie/status/1480219761824915461 

You can find out more about Hari at: en.wikipedia.org/wiki/Johann_Hari

Ger shared his thoughts on 'labyrinthitis'.

And Ross discussed survey results on what a 'dream job' looks like: rajaworkplace.co.uk/dream-job 

You can find more from Ger on LinkedIn and at: anewspring.com/author/ger 

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossGarnerMT
• Owen Ferguson - @OwenFerguson
• Ger Driesen - @GerDriesen

Last week on the podcast we gave our thoughts on the Learning Technologies conference. Today, we ask whether we should resist the urge to jump on the latest tech and focus on learners instead.

Author and consultant Patti Shank joins Ross G and Owen to discuss.

If you'd like to share your thoughts on the show, you can tweet us @RossGarnerGP, @OwenFerguson, and @PattiShank.

You can also find us @GoodPractice or @GoodpracticeAus.

To find out more about GoodPractice, visit goodpractice.com.

For more from Patti, see pattishank.com.

The chess paper that Ross described was: Chase, W. G., & Simon, H. A. (1973). Perception in chess. Cognitive psychology, 4(1), 55-81, available at:  https://www.sciencedirect.com/science/article/pii/0010028573900042 

Learn Better, by Ulrich Boser, is available from Amazon: https://www.amazon.co.uk/Learn-Better-Mastering-Business-Anything/dp/1623365260 

Tim Harford's guide to statistics in a misleading age is online at: https://www.ft.com/content/ba4c734a-0b96-11e8-839d-41ca06376bf2

The Freakonomics podcast on Harold Pollack's financial advice is here: http://freakonomics.com/podcast/everything-always-wanted-know-money-afraid-ask/ 

Footage of the two Space X booster rockets landing in unison can be found at: http://www.bbc.co.uk/news/science-environment-42969020 

Scott Kelly's biography, Endurance, is available from Amazon: https://www.amazon.co.uk/Endurance-Year-Space-Lifetime-Discovery/dp/1524731595 

The Apollo 11 transcript is available at: https://www.hq.nasa.gov/alsj/a11/a11transcript_tec.html 

And Public Service Broadcasting's album, The Race for Space, can be heard on Spotify: https://open.spotify.com/album/65KwtzkJXw7oT819NFWmEP 

Has Learning & Development had it’s day? Or can it adapt to fit the needs of modern organisations? In this first episode of our podcast, GoodPractice’s Owen, James and Ross have gathered round the microphones to give their prognosis. Also this week, we discuss neuroscience. Is it the panacea that it’s claimed to be?

At Mind Tools, we pride ourselves on our ability to create visually rich learning experiences that drive performance. Often, these experiences will include a mix of video, audio, and illustration. But why do these things matter? And how do they serve the outcomes we define with our clients?

This week on The Mind Tools L&D Podcast, Ross D is joined by Tracey, Claire and Alison to discuss the use of multimedia in learning design. We cover:

• the role of multimedia in effective learning design
• creating an emotional connection through storytelling
• what ‘good’ multimedia looks like in a learning context

In WILTW, Tracey described a recent family trip to a model-railway exhibition. A full breakdown of modelling scale standards can be found here: en.wikipedia.org/wiki/List_of_rail_transport_modelling_scale_standards

Claire mentioned the Netflix show A Trip to Infinity: netflix.com/title/81273453

This led her to explore the so-called “coastline paradox”. If you were as befuddled by this concept as Ross D, you can find more information here: en.wikipedia.org/wiki/Coastline_paradox

Alison talked about the ability of dogs to sense when their owners are unwell. You can find more information here: wagwalking.com/sense/can-dogs-sense-if-youre-sick

Ross D recommended the video game Immortality, which is available on Xbox, PC and mobile devices.

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:    

• Ross Dickie - @RossDickieMT
• Tracey McDonald – @TraceyMcDonald
• Claire Gibson - @Claireisdigital
• Alison Perrott - @allyperrott

This week on The GoodPractice Podcast, it's the return of our L&D book bag. Nicola Boyle and Ross G are joined by Owen and James to share insights from the books that we think are a must-read for L&D professionals.

We discuss:

• Adapt: Why Success Always Starts with Failure by Tim Harford
• An Astronaut's Guide to Life on Earth by Chris Hadfield
• The Accidental Instructional Designer by Cammy Bean
• How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life by Caroline Webb

If you'd like to get in touch with us about any of the things we've said on this show, you can tweet @NicolaBoyle_GP, @RossGarnerGP, @OwenFerguson and @JamesMcLuckie.

You can also tweet @GoodPractice or @GoodPracticeAUS.

To find out more about what we do, visit goodpractice.com.

FREE Difficult Conversations Bundle:

Breeze through your next difficult conversation with ease by downloading your FREE bundle of resources: http://www2.goodpractice.com/dcpodcast

In What I Learned This Week, Owen shared the article 'Why it's time to stop worrying about the decline of the English language', available online at: https://www.theguardian.com/science/2019/aug/15/why-its-time-to-stop-worrying-about-the-decline-of-the-english-language 

This made him revisit his views on Lynn Truss' book Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation.

James shared his reflections on a show by @GreekComedian.

Nicola has been learning about different road crossings for her driving test: https://www.autoexpress.co.uk/car-news/105231/uk-pedestrian-crossings-explained-zebra-puffin-pelican-toucan-and-how-to-use-them

And Ross shared the designs for the new Virgin Galactic space port: https://www.virgingalactic.com/articles/virgin-galactic-opens-the-doors-to-the-gateway-to-space/ 

When we talk about diversity and inclusion, we often frame it in terms of gender, ethnicity, age or social class. But what about diverse ways of thinking? Where does neurodiversity fit into the equation?  

This week on The GoodPractice Podcast, Ross G is joined by Mike Shaw from Emerald Publishing and Jill Miller from the CIPD to discuss:

• what 'neurodiversity' and 'neurodivergent' mean
• the benefits of neurodiversity for organisations
• practical steps leaders can take to promote neurodiversity in the workplace

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @MikeShawLD and @MillerJillC.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

You can read the full report, Neurodiversity at Work, on the CIPD website: https://www.cipd.co.uk/Images/neurodiversity-at-work_2018_tcm18-37852.pdf

'No Such Thing As A Fish' is available wherever you get your podcasts. 

The book Ross G mentioned is Born A Crime by Trevor Noah: https://www.amazon.co.uk/Born-Crime-Stories-African-Childhood/dp/1473635306/ref=sr_1_1?crid=291644CVEZ1CO&keywords=born+a+crime&qid=1562606879&s=gateway&sprefix=born+a+cr%2Caps%2C221&sr=8-1

This week on The GoodPractice Podcast, we're revisiting inclusion with a focus on gender. How do we understand the phrase 'gender gap' and what can be done to make equality a feature of our organisations?

Ross G and Cat from the GoodPractice team are joined by Emerald Publishing CEO Vicky Williams and AoEC CEO Gina Lodge to discuss.

If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @CatGoodPractice and @Emerald_VW. You can get in touch with Gina via LinkedIn or by tweeting @TheAoEC.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus.

The article Cat referenced on one couple's decision to raise a gender neutral child is here: https://www.independent.co.uk/life-style/health-and-families/theyby-gender-neutral-child-parents-raise-couple-kyl-myers-zoomer-a8286876.htm 

She also recommends this clip on 'gender neutral education': https://www.bbc.co.uk/programmes/p05d9kmz

The New Zealand Prime MInister's maternity leave was covered here: https://www.bbc.co.uk/news/world-asia-45027923

The book Cat referenced was Inclusive Leadership by Charlotte Sweeney and Fleur Bothwick: https://www.amazon.co.uk/Inclusive-Leadership-Definitive-Developing-Executing/dp/1292112727 

The World Economic Forum published 'The Global Gender Gap Report 2017' here: https://www.weforum.org/reports/the-global-gender-gap-report-2017 

Lord Davies' report on the composition of FTSE 350 boards is available from: https://www.gov.uk/government/news/lord-davies-ftse-350-boards-should-be-33-female-by-2020 

For more on the composition of boards, check out the work of the 30% Club at: https://30percentclub.org/ 

The 'Heidi vs Howard' clip referenced by Gina is online at: https://www.youtube.com/watch?v=XqZA8hu4jN8 

A great onboarding experience involves plenty of forms, a few handshakes, and a small chance of a working laptop - or so it might seem. But does it have to be so bureaucratic?

We think not. On this week's GoodPractice Podcast, Ross G and Owen are joined by the CIPD's David Hayden and GP Strategies' Danny Seals to explore a better approach.

We discuss the link between recruitment and onboarding, the role of the manager, and the characteristics of a great experience. And we take a stab at defending the word 'onboarding'.

If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @owenferguson, @HaydenDavidhrd and @DannyBoy83.

New tech, new approaches, new fads: Our industry is awash with exciting developments, but do we approach them with the curiosity of a magpie or the curiosity of a scientist?

On this week's GoodPractice Podcast, Ross G is joined by Owen and Giorgio to look at curiosity in Learning & Development. We discuss the importance of questions, the love of learning and the fun of failing (quickly!).

If you have any thoughts on the show and fancy getting in on the discussion, you can tweet us: @OwenFerguson, @CoachGiorgio and @RossGarnerGP.

You can also tweet @GoodPractice or @GoodPracticeAus.

To find out more about our upcoming events, blogs and whitepapers, and to access our back catalogue of podcasts, visit goodpractice.com.

To find out more about Owen's blue crayon, see: http://www.telegraph.co.uk/science/2017/05/12/first-new-shade-blue-discovered-200-years-turned-crayola-crayon/

You can find out more about Giorgio's 'survivorship bias' at: https://www.linkedin.com/pulse/what-we-dont-see-juan-carlos-soto

And Ross' lesson in basic spelling is available at: https://english.stackexchange.com/questions/197173/why-is-it-spelled-curiosity-instead-of-curiousity

If you've enjoyed the show, please remember to leave a review wherever you get your podcasts.

Gamification promises fun activities, increased user engagement and – ultimately – better workplace learning. But do points and badges really make a difference?

In this week's episode of The Mind Tools L&D Podcast, Ross G, Sean, Tracey and podcasting n00b Sam Brown tackle this issue.

We discuss:

• The difference between ‘gamification’ and ‘game-based learning’
• Good and bad examples of gamification
• Common gamification mistakes.

Find out more about Twitter Data Dash at: https://twitterdatadash.com/

For more on gamification, including examples, see:

• com, ‘What is gamification’?, at: https://www.gamify.com/what-is-gamification
• Growth Engineering, ‘The ultimate definition of gamification (with 6 real world examples)’, at: https://www.growthengineering.co.uk/definition-of-gamification/
• Training Industry, ‘Game-Based Learning vs Gamification: Do You Know the Difference?’, at: https://trainingindustry.com/articles/learning-technologies/game-based-learning-vs-gamification-do-you-know-the-difference

In ‘What I Learned This Week’, Sean shared the origins of the croissant: https://lesaffre.uk/2020/07/27/what-are-the-origins-of-the-croissant

Tracey discussed the origins of Neptune balls: https://www.theguardian.com/environment/2021/jan/15/seagrass-neptune-balls-sieve-millions-of-plastic-particles-from-water-study-finds

And Ross discussed the meaning of sailor tattoos: https://mymodernmet.com/traditional-sailor-tattoos-decoded/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: 

• Ross Garner @RossGarnerMT
• Tracey McDonald @TraceyMcDonald
• Sean Brown @SeanBrownHRTech
• Sam Brown @SBrownMT

Five years of this podcast, listening to his co-hosts ramble enthusiastically about the same tired old topics, had left him jaded and disillusioned with the industry he once loved.

And so I say again, that Owen was miserable to begin with. This must be distinctly understood, or nothing wonderful can come of the story I am going to relate...

Starring:

• Ross Garner as Charles Dickens (@RossGarnerMT)
•  
  Owen Ferguson in the role of Ebenezer Scrooge (@OwenFerguson)
•  
  Peter Casebow as the Ghost of Christmas Past (@PeterCasebow)
• Gemma Towersey as the Ghost of Christmas Present (@GemmaTowersey)
• Ross Dickie as the Ghost of Christmas Yet to Come (@RossDickieMT)
• And Hollywood’s Jimmy Stewart as Bob Cratchit

Show notes

In 'What I Learned This Christmas', Peter shared details of a trip he went on with photographer Andy Howard: andyhoward.co.uk 

Gemma shared an episode of Matthew Syed's podcast Sideways on 'Oostvaardersplassen: A Wild Idea': bbc.co.uk/sounds/play/m0012fp4 

Ross D shared how 'video on-demand' changed the way we think, from the book 1001 Ideas That Changed the Way We Think: amazon.co.uk/1001-Ideas-that-Changed-Think/dp/1844037509 

And Ross G shared the article 'No chips, no problem: Why old video games are better than news one', from Justin Heckert in The Economist's 1843 Magazine: economist.com/1843/2021/11/24/no-chips-no-problem-why-old-video-games-are-better-than-new-ones 

We'll be back on January 11. Until then, you can find our back catalogue of podcasts at mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

From everyone at Mind Tools, we'd like to thank you for listening to us for a whole other year! And if you'd like to thank us, please do leave us a review. Preferably five stars.

Merry Christmas!

This week: Ross, Owen and Peter from the GoodPractice team discuss our latest research into the online habits of UK managers.

We look at how managers respond to workplace management challenges, how online solutions compare to offline help, and why social networks really haven't caught on as a tool for solving problems.

You can download the report from our website: http://www.goodpractice.com/ld-resources/google-it-the-secret-online-lives-of-uk-managers/

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @owenferguson and @petercasebow.  

You can also tweet @GoodPractice or get in touch through goodpractice.com. 

If you'd like to find out more about Owen's Amazon AI reference, you can visit this link: https://aws.amazon.com/amazon-ai/

The Broadband Commission for Digital Development's 2015 report on worldwide internet access is here: http://www.broadbandcommission.org/Documents/reports/bb-annualreport2015.pdf

Industry awards offer a chance to reflect on your work, raise your profile and win some prestige, but they also take a lot of work. So if you’re going to enter, you want to maximise the chances of winning.

In this episode of The Mind Tools L&D Podcast, former co-host James McLuckie of MAPAL joins Ross G and Ross D to share his insights and entrant and judge. We discuss:

• how the process works
• advice for structuring your submission
• how to deliver a persuasive presentation.

If you’re interested in entering an award, check out the Learning Technologies Awards (learningtechnologies.co.uk/learning-tech-awards) and the Learning Awards (thelearningawards.com/)

For details of Ross D’s recent win, see: mindtoolsbusiness.com/resources/blog/ross-dickie-wins-bronze-learning-technologies-awards-2022

At the top of the show, Ross G referenced the Learning Performance Benchmark, a free tool that can help you take a data-based approach to evaluating your team’s L&D performance. To find out more, visit: mindtoolsbusiness.com/solutions/learning-performance-benchmark

In ‘What I Learned This Week’, Ross D recommended Deep Work by Cal Newport: amazon.co.uk/Deep-Work-Focused-Success-Distracted/dp/0349411905

James discussed #SpedUpSounds and an article from The Guardian: theguardian.com/music/2023/jan/10/sped-up-songs-spotify-youtube-tiktok

Ross G recommended Stephen L Chew and William J Cerbin’s article on the need for a theory of how people learn, published by Inside Higher Ed: insidehighered.com/views/2017/12/05/need-theory-learning-opinion

Thanks @NeilMosley5 on Twitter for that one.

For more from MAPAL, see: mapal-os.com/en/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

And if you’re looking for help designing digital learning experiences in 2023, why not contact our Custom team at custom@mindtools.com

We're offering 10% off your first custom project if commissioned in January 2023. This offer only applies to new custom learning customers and work must be commissioned before midnight, January 31 for discount to apply. 

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

Ross Garner - @RossGarnerMT    

Ross Dickie - @RossDickieMT

James McLuckie - @JamesMcLuckie

We're used to dilemmas: Do I take path A or path B? But in this episode of The Mind Tools L&D Podcast, we rally against binary thinking with the 'tetralemma'.

This 3,000-year-old model for decision making has real-world applications today, and author, coach and TEDx speaker Lior Locher joins us to explain why.

Lior, Ross G and Owen discuss:

• the difference between binary and non-binary thinking
• examples of non-binary thinking in practice
• applications of the tetralemma at work.

Show notes

For more on the tetralemma, see Wikipedia: en.wikipedia.org/wiki/Tetralemma

Andreas Schoetz also has a fascinating blog on the topic: linkedin.com/pulse/tetralemma-3000-year-old-method-21st-century-andreas-schoetz/ 

And Lior has written about non-binary thinking at: liorlocher.me/2019/12/08/how-to-unblock-either-or-thinking/ 

In WILTW, Owen discussed the metaverse: stratechery.com/2021/microsoft-and-the-metaverse/

And he shared details from NVIDIA's keynote: blogs.nvidia.com/blog/2021/11/09/nvidia-ceo-accelerated-computing-ai-omniverse-avatars-robots-gtc/

Ross discussed an episode of The Exponent podcast, where the hosts discussed the metaverse: exponent.fm/episode-196-forecasting-the-metaverse/ 

Lior discussed Peter Davidson's book: The Idea of North: reaktionbooks.co.uk/display.asp?K=9781861892300 

For more from Lior, see: liorlocher.me

Lior's books The DIY Phoenix (amazon.co.uk/dp/B094YPXRDN) and Values-based (amazon.co.uk/dp/B07RNGQQNH) are both available now.

Lior's TEDx talk is online at: ted.com/talks/lior_locher_what_we_lose_through_binary_thinking_and_what_to_do_instead 

In our second visit to the land of xAPI, Ross G and Jonny from the GoodPractice team are joined by experts from overseas.

Author and performance strategist Ajay Pangarkar and Instructional Developer for the Internet of Things Anthony Altieri share their views, with a focus on leveraging data to improve performance.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @BioFractal, @BizLearningDude and @AA_Altieri.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus.

Ajay regularly speaks and writes on performance topics. You can find out more about him at about.me/ajay.pangarkar or read his articles at elearningindustry.com/members/ajay-pangarkar-ctdp-cpa-cma. He's also an instructor for LinkedIn Learning at www.linkedin.com/learning/instructors/ajay-pangarkar.

You can follow the latest on xAPI adoption at: www.ieeeicicle.org/ 

The book that Jonny recommended was Parasite Rex, available from: www.amazon.co.uk/Parasite-Rex-New-Epilogue-NaturesMost/dp/074320011X 

Ross recommended 'The Morality of Diversity', from the BBC's Moral Maze: www.bbc.co.uk/programmes/b0bbr3zs

A year into lockdown, more and more people have started new roles without ever having met a colleague face-to-face. In this week's episode of The Good Practice Podcast, we find out what that's like for people professionals.

To discuss, Ross G is joined by Emerald Works CEO John Yates, Frontline Pedagogy Lead Laura Watkin, and Study Group HRD Ed Griffin. Our guests all have different roles in different organisations, but one thing in common: they're working with strangers.

We discuss:

• their experiences of joining an organisation during lockdown
• the challenges of these experiences
• the surprising benefits of of not meeting anyone face-to-face.

Show notes

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

And don't forget! We'll be chatting about this topic further, on Thursday, March 18th, at 3pm, on Clubhouse.

In 'What I Learned This Week', Ross shared that American hitman Charles Harrelson was the father of actor Woody Harrelson. See Wikipedia for details: https://en.m.wikipedia.org/wiki/Charles_Harrelson 

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossGarnerEW
• John Yates - @JYlearner
• Laura Watkin - @TalentEdMagpie
• Ed Griffin - @EdJGriffin

After nearly 20 years of implementing learning technologies, we've successfully found more and more elaborate ways to dump content that no one needs. Is there a better way?

On this week's podcast, Fosway's David Perring joins Ross G and Owen to explore their research into how organisations are using digital technologies.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @DavidPerring.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus.

To find out more about Fosway, visit fosway.com.

The research the team discussed is available from Fosway at: http://www.fosway.com/wp-content/uploads/2018/01/FOSWAY_Digital-Learning-Realities-2018_Handout.pdf

David has also written extensively for Training Zone: https://www.trainingzone.co.uk/content/fosways-2018-digital-learning-realities

The TV show Ross recommended was The Defiant Ones, available on Netflix.

What do business leaders think about L&D? What do they expect? What’s the reality for L&D?

This week on The Mind Tools L&D Podcast, Gemma is joined by Nahdia and Anna to discuss our latest Leadership report – Turning pressures into opportunities. We cover:

·       what questions we asked

·       the headline takeaways from this year’s report

·       the practical implications.

To read the report in full, download it from our Research reports site: mindtoolsbusiness.com/research-and-reports/turning-pressures-into-opportunities

In WILTW, Gemma talked about the three definitions of twilight. You can read more about this on the Royal Museums Greenwich website: rmg.co.uk/stories/topics/when-dawn-dusk-twilight 

Nahdia mentioned a book she’s reading called The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom: amazon.co.uk/Happiness-Hypothesis-Finding-Modern-Ancient/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

·       Nadhia Khan - @NahdiaKhan

·       Gemma Towersey - @gemmatowersey

·       Anna Barnett - @drannabarnett

This week on The GoodPractice Podcast, we're talking fundamentals: how do people learn?

Nick Shackleton-Jones joins Ross G and Owen to discuss his new book, How People Learn, in which he argues that people don't learn anything if they don't care. Or, to put it in Nick's term, if they don't have an 'affective response'.

What does this mean and how should Nick's insights change our approach to designing courses, resources and experiences?

Also: we argue about e-learning for ten minutes.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @ShackletonJones.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

Nick's book, How People Learn, is available from Amazon at: https://www.amazon.co.uk/How-People-Learn-Designing-Performance/dp/0749484705

Or from the Kogan Page website: https://www.koganpage.com/product/how-people-learn-9780749484705

This episode was reference-heavy, but in most part the references can be found in Nick's book.

The TED Radio Hour episode Ross recommended was 'Jumpstarting Creativity', online at: https://www.npr.org/programs/ted-radio-hour/719553183/jumpstarting-creativity

The source for the London tube study was: http://cep.lse.ac.uk/pubs/download/cp455.pdf 

The product Owen discussed was GitPrime: https://www.gitprime.com/ 

You might offer employees the best content libraries, training or toolkits in the world, but if they don’t know what’s there, or when or why they’d access it, it’s useless. In these situations, you need a creative approach to grab learners’ attention and give them compelling reasons to keep them coming back.

In this week’s episode of The Mind Tools L&D Podcast, Gemma is joined by the team behind a successful engagement project at Heathrow Airport: Steph Constantinides, Charlotte Blake and Claire Gibson.

We discussed:

·       how Heathrow colleagues were using the toolkit

·       the idea-generation and production processes for campaign assets

·       the results and the future of campaign-based learning at Heathrow.

In What I Learnt this Week, Charlotte discussed the surprisingly low percentage of LinkedIn users who contribute content to the platform. Read more about this here: kinsta.com/blog/linkedin-statistics.

Claire discovered that she could get US preclearance in Dublin Airport. If you’re also heading to the US from Dublin (perhaps you’re also going to the Taylor Swift concert?), there’s more about that here: dublinairport.com/flight-information/travelling-to-usa/usa-preclearance/us-customs-and-border-protection-video

If you’re not going to the concert, here’s one of Claire’s favorite Taylor Swift songs to make up for it.

Gemma described Naismith’s rule, having read about it in Mountaincraft and Leadership by Eric Langmuir.

For more from us, including access to our back catalog of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with (some of) our speakers on Twitter:

·       Gemma Towersey - @GemmaTowersey

·       Claire Gibson – @claireisdigital

Our other speakers are on LinkedIn, so head over there to connect with:

·       Charlotte Blake

·       Steph Constantinides

In learning and development, we're often tasked with solving problems. But how do we know that the client or stakeholder defining the problem is telling the truth? Are they trying to deceive, or are they deceiving themselves? What questions can we ask that could help us find out?

This week on the GoodPractice Podcast, Phil Willcox from the Emotion at Work podcast returns to the show to share his expertise with Ross G and Owen.

If you'd like to share your thoughts on the show, you can find Phil on Twitter @PhilWillcox, Ross @RossGarnerGP and Owen @OwenFerguson.

You can also tweet @GoodPractice or @GoodpracticeAus.

If you'd like to find out more about our upcoming events, blogs and whitepapers, visit goodpractice.com.

For an accessible introduction to 'faces' in self-deception, see: https://www.psychologytoday.com/blog/philosophy-stirred-not-shaken/201505/self-deception-has-many-faces

A more academic look at self-deception can be found in the paper: Z. Chance, M.I. Norton, The What and Why of Self-Deception, COPSYC (2015), http://dx.doi.org/10.1016/j.copsyc.2015.07.008. A draft version of this paper, available for free, can be found at: http://faculty.som.yale.edu/zoechance/documents/chancenorton2015currentopinion-acceptedmanuscript_002.pdf

And an in-depth look at self-deception and impression-management can be found here: Farrow, T. F., Burgess, J., Wilkinson, I. D., & Hunter, M. D. (2015). Neural correlates of self-deception and impression-management. Neuropsychologia, 67, 159-174. It is available from: https://www.researchgate.net/publication/269724457_Neural_correlates_of_self-deception_and_impression-management

The Yes, Minister scene demonstrating leading questions is available on YouTube at: https://www.youtube.com/watch?v=G0ZZJXw4MTA 

The Goffman animation Ross referenced is also available on YouTube: https://www.youtube.com/watch?v=6Z0XS-QLDWM

The podcast Ross mentioned, No Such Thing As A Fish, is available on iTunes or here: http://qi.com/podcast 

32M's microchipping party was covered by BBC News. You can watch the clip here and decide for yourself if it is a marketing gimmick: http://www.bbc.co.uk/news/av/world-us-canada-40806583/wisconsin-company-offers-microchip-implants-to-employees 

And, finally, our podcast on evidence-based practice is the most popular episode we've done. To find out more about 'four types of evidence', listen to it here: http://podcast.goodpractice.com/evidence-based-practice-for-hr-and-ld 

'Inspiration' is a word that means something different to different people, but at GoodPractice we feel that we're constantly looking to inspire and be inspired. So this week on the GoodPractice Podcast, we've invited Sean Brown from Virgin Money to share his thoughts on inspiration.

We discuss approaches you can take to inspire your learners, and look outside our profession for sources of inspiration in the wider world.

If you'd like to share your thoughts on the show, you can find Sean on Twitter @SeanBrownHRTech, Ross @RossGarnerGP and Owen @OwenFerguson.

You can also tweet @GoodPractice or @GoodpracticeAus.

If you'd like to find out more about our upcoming events, blogs and whitepapers, visit goodpractice.com.

The film 'Butterfly Circus' can be seen on YouTube at: https://www.youtube.com/watch?v=y_MCwlY6zzg.

Steve Rayson's article on how to write engaging B2B headlines is available from Buzzsumo at: http://buzzsumo.com/blog/write-engaging-b2b-headlines-analysis-10-million-articles-shared-linkedin/.

Details of 32M's decision to chip it's employees can be found at: https://www.sciencealert.com/for-the-first-time-a-us-company-is-implanting-microchips-in-its-employees. The company's own Q&A document can be found at: https://www.32market.com/public/images/QA.pdf.

If you fancy joining a Working Out Loud group, see: http://workingoutloud.com. It could be an excellent source of inspiration for you!

Next week, our guest is Mark Britz, speaking about L&D's relationship with organisational design.

Everyone loves workplace learning. It means two days away from the office with the potential for a decent lunch! But it shouldn't actually involve 'learning', should it?

In this week's episode of The GoodPractice Podcast, Nick Shackleton-Jones from PA Consulting joins Ross G and Owen to ask if we need to reposition workplace learning so that it can truly make a difference in our colleagues' lives. We ask what 'proper' L&D would look like, and discuss the importance of discomfort.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @ShackletonJones.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus.

Nick blogs on LinkedIn at www.linkedin.com/in/shackletonjones/detail/recent-activity/posts. PA Consulting can be found at www.paconsulting.com.

The blog post on feedback that Nick mentioned can be found at: https://www.linkedin.com/pulse/stop-giving-feedback-start-asking-nick-shackleton-jones/.

For a crash course on Piaget's theory of assimilation, visit the Wikipedia page at: https://en.wikipedia.org/wiki/Piaget%27s_theory_of_cognitive_development#Assimilation_and_Accommodation.

The interview with James Dyson that Owen discussed is at: https://www.recode.net/2018/6/16/17114742/james-dyson-design-technology-vacuum-interview.

Ross' examples of New York soda jerk lingo were taken from an article on Atlas Obscura: https://www.atlasobscura.com/articles/soda-jerk-slang 

What is it about writing that fires up our souls? And, for those who hate it, is there any hope?

This week on The Mind Tools L&D Podcast, Ross G, Ross D and Gemma are joined by friend-of-the-show Julie Drybrough to answer these questions.

We discuss:

• writing for work, fun and reflection
• techniques to spark creativity
• how writing in groups can give you more freedom.

Show notes

Details of Julie's 'Write Nights' series can be found on her blog at: fuchsiablueblog.wordpress.com/write-nights-at-fuchsia-blue 

Details of Dr James Pennebaker's 'writing to heal' are online at: emotionalaffair.org/wp-content/uploads/2013/05/Writing-to-Heal.pdf 

See also: Pennebaker, J. W. (1999). Health effects of expressing emotions through writing.

And, from Positive Psychology: positivepsychology.com/learned-optimism 

In 'What I Learned This Week', Ross D shared that he'd started taking notes with Evernote: evernote.com 

Gemma discussed the VR app 'Notes on Blindness', based on the film of the same name: notesonblindness.co.uk/vr 

And Ross discussed The Paper Sky, by Eleanor Mansell: canterburypress.hymnsam.co.uk/books/9781848257672/the-paper-sky 

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner - @RossGarnerMT
• Gemma Towersey - @GemmaTowersey
• Ross Dickie - @RossDickieMT
• Julie Drybrough - @Fuchsia_Blue

In Shape Up, Ryan Singer shares the methodology that he and his colleagues at Basecamp use to 'ship work that matters'. The book presents itself as a guide for software developers, but what lessons does it hold for L&D?  

On this week's episode of The Good Practice Podcast, Ross D is joined by Owen, Nicola and Ross G for the third in our series of bimonthly 'book club' episodes. We discuss: 

• our general impressions of the book
• the differences between Basecamp's approach and other product development methodologies
• key takeaways for L&D

Show notes

All of Basecamp's books, including Shape Up, can be downloaded for free on their website: https://basecamp.com/shapeup

The macOS app Owen mentioned was 'Alfred': https://www.alfredapp.com/

 You can find out more about Chefs in Schools by visiting https://www.chefsinschools.org.uk/

You can listen to This American Life's Pulitzer-winning episode, 'The Out Crowd', on their website: https://www.thisamericanlife.org/688/the-out-crowd

If you work in UX/UI and you're interested in joining a team that doesn't report to Ross Garner, check out these job listings: https://emeraldgroup.current-vacancies.com/Jobs/Advert/1931140

https://emeraldgroup.current-vacancies.com/Jobs/Advert/1931141

For more from Emerald Works, see: emeraldworks.com 

Subscribe to the Podcast

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Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @owenferguson
• Ross Garner @RossGarnerEW
• Nicola Boyle @Nicola_BoyleEW

Donald Taylor describes this year’s Global Sentiment Survey as the ‘unsurprising survey’. Predictably, artificial intelligence topped the table by some margin. But the results of this year’s survey still tell us a lot about how L&D perceives itself and the challenges we face as a profession.

In this week’s episode of The Mind Tools L&D Podcast, Donald joins Ross and Owen to parse the results of the Global Sentiment Survey 2024. We discuss:

·       How L&D views the benefits and challenges associated with AI

·       The non-AI topics which gained popularity this year

·       Declining interest in collaborative/social working and coaching/mentoring 

·       The potential risks of L&D’s current obsession with AI

To read the Global Sentiment Survey report for yourself, head to Don’s website.

During our discussion, Owen mentioned responses to the GSS from our own Gent Ahmetaj and Ross Garner.

In ‘What I Learned this Week’, Owen referenced Ben Thompson’s newsletter, Stratechery.

Ross mentioned how he’d followed Wirecutter’s recommendations (which he learned about through Owen) to buy a new pair of earphones.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business/ There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Dickie

·       Owen Ferguson

·       Donald Taylor

Jackie Kennedy is Learning and Development Lead at London Borough of Camden, where work contexts range from libraries and schools to waste management and social care. How do you develop managers in these diverse contexts, with a public sector budget?

In this week’s episode of The Mind Tools L&D Podcast, Jackie joins Ross Garner and Owen Ferguson to discuss:

•   The unique challenges faced by local government
•   How to develop a management development programme without providing any ‘teaching’
•   The role of digital in Camden’s L&D strategy.

To read more about how London Borough of Camden leverage the Mind Tools on-demand content library, see our case study.

In ‘What I Learned This Week’, Ross discussed his article for People Management, written with Gemma Towersey and our automated companion The L&D Dispatch GPT: ‘What we learned from seven years running an L&D podcast’.

Jackie discussed ‘eating the frog’.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Or you can email rgarner@mindtools.com

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Garner

·       Owen Ferguson

·       Jackie Kennedy

Who knows why anyone does anything? Well… people who craft psychometrics claim that they can answer this question. And this week on The Mind Tools L&D Podcast, Owen and Ross G are going to find out how!

We’re joined by Lucie Ilbury, a Chartered Occupational Psychologist and Head of Client Enablement at Sova Assessment.

We discuss:

• What psychometric assessments are for
• The characteristics of an effective assessment
• How psychometric assessments can be linked to an organization’s competency framework.

In ‘What I Learnt This Week’, Owen shared that decisive people are no more accurate than doubters: https://www.theguardian.com/science/2022/jun/01/its-decided-decisive-people-no-more-accurate-than-self-doubters

Then he cast some doubt of his own on that headline, with the actual paper: Zajkowski, W., Bielecki, M., & Marszał-Wiśniewska, M. (2022). Are you confident enough to act? Individual differences in action control are associated with post-decisional metacognitive bias. PLoS one, 17(6), e0268501. Available at: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0268501

Lucie recommended the The Psychology Podcast, featuring Whitney Goodman on ‘toxic positivity’: https://scottbarrykaufman.com/podcast/whitney-goodman-toxic-positivity/

For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

To find out more about Sova and gain access to thought leadership, complementary training courses and a network of experts in assessment, join the community here: https://community.sovaassessment.com/

For Sova e-books, see: https://sovaassessment.com/reports-guides/assessment-fundamentals-ebook

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: 

• Ross G - @RossGarnerMT
• Owen Ferguson - @OwenFerguson
• Lucie Ilbury – LinkedIn

For many organisations, the workplace is no longer local. Technology has helped create a global talent market, where the primary job requirements are a computer and a stable internet connection.

There are obvious benefits to this, but what does it mean for L&D? How do you deliver a consistent experience to a multilingual, multicultural workforce, spread across different regions?

This week on the Good Practice Podcast, Ross Dickie and Gemma Towersey are joined by Emily Decker from Comtec Translations to discuss: 

• the specific challenges of translating e-learning content
• the benefits of working with a translation agency
• when and when not to use machine translation

Show notes

The National Geographic article Gemma mentioned can be found at: https://www.nationalgeographic.com/magazine/2020/01/scientists-are-unraveling-the-mysteries-of-pain-feature/

For those who wish 'to Meghan Markle' like the lady herself, this article covers the nuances of the new verb: https://www.theguardian.com/lifeandstyle/2020/jan/24/to-meghan-markle-verb-how-to-use-it

Subscribe to the Podcast

There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe.

• Google Play Music
• iTunes
• Overcast
• Pocket Casts
• Podbean
• Spotify
• Stitcher
• TuneIn

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter and LinkedIn:

• Ross Dickie @ross__dickie
• Gemma Towersey @gemmatowersey
• Emily Decker @ComtecTranslate

In Learning & Development, we love a good buzzword: 'blended learning', 'micro learning', 'learning management systems'... anything with 'learning', really. Is this a problem? Or just a time-wasting argument?

This week on The GoodPractice Podcast, Ross G and Owen are joined by the eLearning Guild's David Kelly to discuss.

If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @LnDDave.

To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus.

For everything eLearning Guild, visit: elearningguild.com

The Learning Solutions Conference and Expo runs March 26-28. See: learningsolutions19.com

The Realities360 Conference and Expo runs June 25-27. See: realities360.com

The DevLearn Conference and Expo runs October 23-25. See: DevLearn19.com

For Owen's WILTW on Einstein and Feynman, see: https://skeptics.stackexchange.com/questions/8742/did-einstein-say-if-you-cant-explain-it-simply-you-dont-understand-it-well-en 

Dave recommended the Cooper Hewitt Museum, online at: https://www.cooperhewitt.org/ 

For a review of the learning styles literature, see: Pashler, H., McDaniel, M., Rohrer, D., & Bjork, R. (2008). Learning styles: Concepts and evidence. Psychological science in the public interest, 9(3), 105-119.

The article is available online, but for those seeking a short version, the key paragraphs are:

"Although the literature on learning styles is enormous, very few studies have even used an experimental methodology capable of testing the validity of learning styles applied to education. Moreover, of those that did use an appropriate method, several found results that flatly contradict the popular meshing hypothesis.

"We conclude therefore, that at present, there is no adequate evidence base to justify incorporating learning-styles assessments into general educational practice."

This does not mean that learning styles do not exist, but that there is not yet any evidence for the concept making an effective contribution to how people learn.

This week, Owen, Ross and Justin sit down to discuss the latest GoodPractice report: 'Inside the Heads of UK Managers'. 

If you have any comments on the report, you can get in touch with us on Twitter: @owenferguson, @RossGarnerGP and @WriterJustin

You can also tweet at @GoodPractice or visit http://www.goodpractice.com/home/