The Joy of Membership Podcast (Joy Duling)
Explore every episode of The Joy of Membership Podcast
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 08 Feb 2022 | 4 Reasons New Members Won't Join | 00:13:08 | |
Welcome back to the Joy of Membership Podcast! This episode is focusing on a frustrating topic when it comes to leading a membership: lack of new members. As a membership leader, you spend so much time trying to attract new members. When those efforts seem to fall flat, it is daunting. To help get you past those issues, I'm sharing four common reasons why potential members might be holding back on joining your membership.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 15 Feb 2022 | Donor Relationships: Stephanie Cory | 00:21:14 | |
As membership leaders, you know how important donors and their contributions are to making your membership strong. In today's episode, you get to hear from Stephanie Cory, a nonprofit trainer, consultant, and board member, about her experience with donors and maintaining relationships. **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 22 Feb 2022 | Beyond the Welcome Letter: Onboarding New Members the Right Way | 00:16:21 | |
On this week's episode of The Joy of Membership Podcast, we're talking about member onboarding. You captured your new members attention...after all, they are now members! Your onboarding is the first experience your new members have with your organization, and in today's episode I'm sharing a few ways to ensure that experience is effective and memorable! **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 01 Mar 2022 | How to Create a New Member Orientation | 00:18:01 | |
This week's Joy of Membership Podcast episode is a timely follow-up to last week's topic on Member Onboarding because I received a few questions. I thought it would make sense to go just a bit deeper into one specific tactic that you can include in the onboarding that you offer. That is, doing an actual member orientation. Now some organizations do orientations live, like they'll have new members come early to a meeting or they'll host an online orientation once a month, but I really love the idea of giving new members a specific space inside your members' area where they'll find exactly what they need to know to get started right. Think of it like a mini-course...and something that they can pop back into in the future if they need a refresher! **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 08 Mar 2022 | How to Get More Referrals from Members | 00:11:37 | |
Today on the Joy of Membership Podcast, we're diving into how relationships and connections outside of your membership can be harnessed to grow your members. Yep, we're diving into member-driven referrals! From how to encourage members to share about your organization to delivering an awesome funnel for referred potential clients to join, this episode talks about the essentials in creating a thriving referral program...without adding a ton of work to your plate!
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 22 Mar 2022 | 5 Ways to Warm Up Member Renewals | 00:14:17 | |
Member retention: without it, your organization is in a constant cycle of onboarding and trying to establish consistency. Today on the Podcast, I'm sharing how you can strategically connect with your current members as the renewal period draws closer for their membership subscription. As you'll hear, I call this the "Pre-Renewal" Warm-Up, and I'm confident with these 5 strategies your current members will have no problem clicking that renew button when the time comes! **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 05 Apr 2022 | Is Membership Growth Sluggish? Time to Spring Clean! | 00:14:48 | |
In today's episode of The Joy of Membership Podcast, I'm ready to embrace spring! And I'll be sharing five ways for you to reenergize your membership if you're feeling that growth is a bit stagnant. After all, spring is a time for clean, fresh beginnings. With these five steps, your membership will feel ready to attract all the right people at just the right time. The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 12 Apr 2022 | What It Really Takes to Grow a Membership | 00:16:48 | |
In this 80th episode of The Joy of Membership Podcast, we're diving into the #1 problem nearly all organizations who come to me are trying to solve: How do we grow our membership? Oftentimes, my clients are initially asking for help with a surface problem that eventually leads us down the road of, "Why aren't people joining?" I think you'll really enjoy my framework to ensure that membership growth is not a chronic pain, but a recurring success within your membership! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 19 Apr 2022 | Membership Pricing: Is Your Membership Worth It? | 00:12:33 | |
Has the price of your membership ever caused your organization some turmoil? If so, this week's episode of The Joy of Membership Podcast will be helpful for you! Today, I'm diving into value-driven marketing, and how the way you frame your membership can make all the difference when it comes to charging your worth! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 26 Apr 2022 | Members Want the Taco Bell in Front of Them, Not Behind | 00:07:46 | |
Thanks for checking out this week's episode of The Joy of Membership Podcast! You read the episode title correctly...and now you're probably wondering, "What does Taco Bell have to do with membership?!" I promise there's a personal connection, and if you have a few minutes I think this quick analogy can really pack a punch! Take a listen and let me know your thoughts! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 03 May 2022 | The Art of Remembering | 00:16:13 | |
We all know how great it feels when someone pays attention to the small things. Your members are no different. When you start to focus on little details that will build connections to your members, you deliver the ultimate member experience while also helping them feel like you TRULY see them. I'm sharing three big steps to remembering the small stuff, which to someone else can be the big stuff! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 10 May 2022 | 10 Ways to Use Certificates for Your Members (That Aren't Training) | 00:16:59 | |
In today's episode of The Joy of Membership Podcast, I dive into how delivering certificates to your members (for things besides completing a training) can add to the member experience. The best part? Certificate-based recognition DOESN'T have to add to your plate...just your members' satisfaction! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 17 May 2022 | 12 Telltale Signs You Need a Membership Site Redesign | 00:21:58 | |
Welcome back to The Joy of Membership Podcast! This week, I'm sharing some insight into one of the more popular needs of my clients: website redesign. Membership sites are so much more than just a pretty face (although that's important, too!). Take a listen as I share a few ways you know it's time to redesign your membership site! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 24 May 2022 | Why All-in-One Membership Software Might Not Be Right for You | 00:14:50 | |
Today on The Joy of Membership Podcast, we're talking about the membership software unicorn...an all-in-one software that truly is all-in-one. If your organization has unique needs, then an all-inclusive software may not actually have all that you need or want. Take a listen to some of the problems my clients have run into with all-in-one membership software! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 31 May 2022 | "The Fastest Path to Growth" Member Recruitment Challenge | 00:13:43 | |
On this episode of The Joy of Membership Podcast, I'm sharing information on a new resource designed for established memberships. If your membership growth numbers remain stagnant (or even regress), "The Fastest Path to Growth" Member Recruitment Challenge is definitely designed for you. Take a listen as I explain this 12-week program that walks you through identifying your membership growth challenges and how to address them! The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 07 Jun 2022 | Creating Engaging Experiences with The Legacy Dinner with Denise Logan | 00:29:29 | |
This week, I'm excited to welcome Denise Logan! With her background as a lawyer, mental health professional, and business owner, she's worked with hundreds of business owners and executives to navigate selling their businesses and moving on to the next phase of life. She's sharing an awesome concept for establishing trust within your membership, and I can't wait for you to hear all about it! Socials: 25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 14 Jun 2022 | Celebrating Wins in Membership Growth | 00:10:08 | |
Do you ever get so bogged down in plowing ahead on your work that you forget to celebrate the little wins? (I think I already know that answer!) 25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 21 Jun 2022 | Can Membership Growth Be Easy? | 00:14:15 | |
I'm back this week with more goodies on membership growth, because ultimately that's what organizations need. Today, I'm focusing on a big piece of the membership growth puzzle: hidden opportunities to engage new members. Take a listen to the episode, and if you've had success with any of these areas of member recruitment I'd love to hear about your experience! 25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 28 Jun 2022 | Creating Change Through Membership: Marie Bigham | 00:25:47 | |
I'm excited to share today my conversation with Marie Bigham, Founder and Executive Director of ACCEPT (Admissions Community Cultivating Equity & Peace Today), an advocacy group and community that centers racial justice in the college admissions process and profession.
25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 19 Jul 2022 | Using eLearning in Every Stage of the Member Journey: Dan Streeter | 00:31:03 | |
Hi there, and welcome to this week's episode of The Joy of Membership Podcast! I'm chatting about all things eLearning with my guest, Dan Streeter. 25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 26 Jul 2022 | Is There a Right Way to Do *This* in Membership? | 00:10:29 | |
When you're growing membership within your organization, you want to be sure you're using the most effective and efficient practices and platforms for YOUR membership. What works for some may not work for you, and vice versa. A great way to discover new options for how to do things, or where to do them, is by using membership benchmark data. 25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 02 Aug 2022 | Membership Growth: Well, That Was Easier | 00:13:43 | |
Let me ask an obvious question... do you ever wish that it was easier to grow your membership? Today, I share five things that might be making growth more difficult to achieve than it should be. The Fastest Path to Growth Challenge ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 09 Aug 2022 | Have Member Communication Preferences Changed? | 00:10:23 | |
Remember how great it was when the cell phone went mainstream, and you could, for the most part, get ahold of anyone anywhere? Now with smartphones, there's a boom in ways to get ahold of people without needing to use your voice. Super convenient, if you're into that sort of thing...but what about your members? As always, when developing tools to best serve your organization, you should think of members first. How do your members want to communicate with you? Have you asked recently? Take a listen to today's episode to learn about some questions you can ask, and also how to meet members where they want to be, even if it seems out of your wheelhouse! 25 CAREpoints Checklist: The Journey is my signature program to help membership organizations boost member attraction without getting bogged down by internal conversations, lost in tech, or overwhelmed by change. The end result? Faster joins, more enthusiastic engagement, and renewals that happen without hesitation. ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. Finding value in this podcast? Consider leaving a rating or review at joyofmembership.com/review | |||
| 16 Aug 2022 | Is Your Membership Software Vendor a Friend or Foe? | 00:10:26 | |
No matter how great your membership software is, without reliable and honest customer service, you'll be left dissatisfied. I've been listening to many issues from clients and new inquiries about their current software vendor, and it makes me sad that a tool (designed to HELP) is truly causing more issues within an organization. 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 23 Aug 2022 | Membership Technology: It's Not Really About Your Website | 00:13:07 | |
On this week's episode of The Joy of Membership Podcast, I'm diving into some different ways that technology benefits your organization. While your website is undoubtedly important to the work you do, there are other elements of technology that could potentially make a HUGE impact within your membership. Take a listen and let me know what you think! 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 30 Aug 2022 | Addressing Member Preferences in Your Member Experience | 00:07:24 | |
Although your members share a common interest or passion, that doesn't mean they share the same brain. Every person is different, so making sure you address member preferences within your member experience will help your current (and future) members feel at home within your organization. 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 20 Sep 2022 | Rogue Chapters: Cecilia Sepp | 00:31:43 | |
This week, Cecilia Sepp (founder of Rogue Tulips Nonprofit Consulting & Association Management Services) chats with us about how relations between local chapters and national organizations can and SHOULD work together. Cecilia has spent her entire career in the nonprofit arena - in association staff positions, as a high-level consultant, and volunteer. AKA she knows what she's talking about!
25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 14 Sep 2022 | Want Membership Growth? Marketing Is Not the Answer | 00:09:03 | |
As Fall approaches (here in the US), it's the time of year that many organizations turn their focus to member recruitment. Whether it's an annual membership drive, a member-to-member referral campaign, or a growth effort conducted alongside conference registration, it's typically all-hands on-deck to work toward growing the organization's membership for the new calendar year. When growth is the goal, the natural inclination is to lean into marketing. Where can we get the word out? What channels can we use to reach new people? Do we need to re-tune our messaging to attract new attention? Yet, the truth is that marketing, in the vast majority of cases, isn't actually what grows an organization.
The Fastest Path to Growth Challenge: | |||
| 27 Sep 2022 | Your Roadmap to Growth (Part 1 of 3) | 00:16:50 | |
It's your official welcome to Season 3 of the Joy of Membership Podcast! In Season 1, you heard many interviews with membership leaders, exploring why they’re here, how they are being helpful to their audience, and what they’ve learned along the way. In Season 2, we explored lots of different CAREpoints...where what you do and how you do it makes a difference. And now, in Season 3, we’re embarking on the next leg of our journey together: your roadmap to growth. Just like a real-life road trip where there is an itinerary to plan, things that you need to pack in your suitcase, and adventures both expected and unexpected that come up along the way, the same is true about your road trip to growth.
25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 04 Oct 2022 | Your Roadmap to Growth (Part 2 of 3) | 00:12:55 | |
Ready for the next leg of our Membership Growth Itinerary?! Today's podcast is a brief overview of the second grouping of growth practices (remember - there are 9!) to achieve membership growth. If you missed last week's episode, listen in here, then come back and dive into ways your organization can improve member experience to achieve growth! 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 11 Oct 2022 | Your Roadmap to Growth (Part 3 of 3) | 00:13:47 | |
This week, I'm wrapping up the 3-part series called "The Roadmap to Membership Growth". This has officially served as the kick-off for Season 3 of the podcast, and this is Episode 103! If you missed the first six growth practices in The Roadmap to Membership Growth, be sure to flip back and listen to Episode 101 and 102. It's not that the practices have to be implemented in any particular order, but you'll find that there's context in the first two episodes that might be helpful to this one.
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| 25 Oct 2022 | Attract New Members with Discovery Magnets | 00:12:11 | |
New members: We all want them. But when it comes to attracting new potential members, is your organization falling short? In this week's episode of The Joy of Membership Podcast, I dive into five types Discovery Magnets (more commonly known as lead magnets) that can drive reach and new member leads for your organization. As always, after you tune in, feel free to reach out with any questions. I'd love to get to know you and the work you do! 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 01 Nov 2022 | Membership Growth: Are You a One-Hit 'Wanderer'? | 00:13:34 | |
In this week's episode of The Joy of Membership Podcast, we're diving into how you can turn a seemingly dead-end opportunity for new members into a membership growth opportunity. All you have to do? A little follow-up! Take a listen and let me know if you're interested in adding some automation features to your membership practices. 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 29 Nov 2022 | Using Live Events to Attract More Members | 00:12:07 | |
Recently, my team and I provided event support for a client that was hosting its first "back-to-live" Conference after a pandemic hiatus. Along the way, I noted a few things that could be woven into the experience next time that will likely have an impact on membership growth. Listen in to catch what those are. 25 CAREpoints Checklist: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 20 Dec 2022 | What Will Be Different in 2023? | 00:09:58 | |
For many organizations, this time of year is when things get "real". You can see whether revenue went up or down. You can see whether you have more members or less. This means that this is the time of year when it makes sense to consider if these are the same results that you want next year. In this episode, I share 3 questions that organizations should be asking as one year winds down and the new one begins.
Download The Journey Roadmap: ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. | |||
| 17 Jan 2023 | Why Won't Members Join? | 00:17:06 | |
Raise your hand if you’ve ever wondered why the heck people think that what your organization does is brilliant, but they still don’t become a member. Go ahead, raise those hands. I’ll wait. If your hand is now raised, you are in good company. In fact, getting interested people to decide “yes” is something that challenges a lot of membership-based organizations. There may be hundreds of potential members who sit on a mailing list, attend an organization’s hosted events, and keep an eye on what’s happening without ever officially becoming a member. In this episode, I share 7 reasons why your prospective members might not be joining. Take a listen and see which ones might apply to your organization.
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| 31 Jan 2023 | Thinking About More Marketing? Do This First. | 00:16:57 | |
Today, I have a special guest with me. It’s been a while since we’ve had a guest episode, so I hope you enjoy this conversation with Aron Murch. Aron is the Co-Owner of 2H Media. Aron works with nonprofits in Ontario, focusing especially on building video-driven websites that reduce confusion and encourage engagement. He believes that you can increase your signups and improve member satisfaction by understanding what you members value… and that’s so true, isn’t it? Because he’s a marketing expert, you might assume that he’d be here talking about what you should be doing in your marketing, but we actually talked about what you should do BEFORE you ramp up your marketing. He clearly loves what he does and I think you’ll really enjoy this conversation. So let’s jump in…
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| 24 Jan 2023 | What to Do with Inactive Contacts in Your Member Database | 00:11:06 | |
Do you have contacts who have just been sitting in your database for months, maybe even years, without ever becoming a member?
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| 07 Feb 2023 | Thinking About Switching Membership Software? Listen to This First | 00:18:28 | |
This past week, Wild Apricot clients learned that a 25% price increase was coming to all pricing tiers in April. It's not unusual for companies to have to increase prices periodically, so this is to be expected. Yet, every time the price of technology goes up, boards start to wonder if they need to look around at what else is out there. If yours is feeling that urge, you'll likely be interested in this article that I first published back in January of 2022. It's just as relevant and timely this year. If you are a Wild Apricot customer who is beginning to look at options, I encourage you to add JourneyCARE to your list of possibilities. I did a demonstration on Friday specifically highlighting the similarities and differences between the two platforms.
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| 14 Feb 2023 | Uncommon Strategies for Member Engagement | 00:17:13 | |
This week is another guest episode. This time, I’m joined by Amanda Lea Kaiser from Kaiser Insights. If Amanda’s name sounds familiar, it’s probably because she’s pretty well known in association circles, but it could also be because she appeared here on this podcast back in Episode 64. So if you listen today and want to hear more from her, you might scroll on back about 50 episodes and listen to that initial conversation, too.
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| 28 Feb 2023 | The 5 Stages of Tech Readiness | 00:16:40 | |
Last week, I spent some time consulting with a small membership organization about their tech options. They've been operating primarily on paper but are now exploring how to up-level in the coming year. Their new membership chair was a flurry of ideas and optimistic about possibilities. It was an exciting conversation.
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| 14 Mar 2023 | Does Your Membership Organization Embrace Change? | 00:08:56 | |
This past week, I had the opportunity to be a guest on an episode of Radio-Free 501c with host Cecilia Sepp as part of her special series focused on the 21st Century Membership. As I contemplated what being a "21st Century Membership" means in advance of the show, a few things came to mind. I'll be curious to hear what you think.
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| 11 Apr 2023 | How Many New Prospects Did You Attract in Q1? | 00:09:50 | |
We're solidly into the 4th month of the year, which means there's an entire first quarter of progress in the rearview mirror. Often, the metrics that organizations look at most closely throughout the year is the number of members who have signed on or renewed. After all, these are the numbers that seem most directly connected to revenue. Today, we're talking about a different number. How many PROSPECTS did you gain this quarter? In this episode, we'll cover a few reasons why your organization should keep an eye on this metric. I'll be curious to hear what you think.
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| 10 May 2023 | 8 Ways Technology Can Grow Your Donor Program | 00:17:20 | |
If you've been listening to this podcast for any length of time at all, you know that we talk about membership growth a lot, but there are actually LOTS of other things that membership organizations want to grow, too: donations, sponsorships, volunteers, event attendees, certification holders, non-dues revenue, and more. With this episode, we're kicking off a special series during which we'll explore how to use technology to help you grow things that are NOT membership. I'll be curious to hear what you think.
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| 16 May 2023 | 9 Ways to Grow Your Volunteer Program with Technology | 00:18:17 | |
In this episode, we're continuing a special series during which we're exploring how to use technology to help you grow things that are NOT membership.
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| 18 Jul 2023 | A Mid-Year Check-In on Your Progress | 00:08:47 | |
How is your year going? Hitting all your metrics? Have you even paused for a moment to look?
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| 06 Aug 2020 | Welcome to The Joy of Membership Podcast | 00:01:10 | |
Most membership organizations -want- to be using best practices for membership growth and member care... but best practices are often easier said than done. There are practical realities that get in the way… too little time, not enough staff, a board that doesn't "get it", or even chapter leaders that go rogue. There’s no shortage of advice out there on best practices in membership. What WE need to talk about is how to actually make those things possible in the real world… how to be absolutely sure that growth practices are going to stick… how to make those things easier, more consistent, and even done automatically in many cases. So that’s what we talk about here, not just WHAT to do to grow membership, but HOW to actually make it all possible. If that sounds of interest, I'll be here most Tuesday mornings and I welcome you to join us. | |||
| 06 Aug 2020 | Helpful by Hiking: National Foundation for Danish America | 00:12:41 | |
My guest this week is Bruce Bro, President of the National Foundation for Danish America. There are approximately 1.5 Million Americans who claim at least partial Danish heritage and call themselves “Danish Americans”. Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 14 Aug 2020 | Helpful in Droplets & Waves: GlobalWaterWorks | 00:16:30 | |
This week, Mary Conley Eggert shares her commitment to helping solve the world’s water crises… and there are actually many issues woven together that need urgent attention. As she looked at what SHE could do to be helpful, she realized that her natural inclinations to network and connect people could help her create a community where the right people could come together to find solutions more quickly. So, that’s exactly what she did.
Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 18 Aug 2020 | Helpful Through Family Ties: GU272 Descendants Association | 00:16:09 | |
One of my personal goals as I created this podcast format was to bring forward stories of value being created by mission-driven organizations covering a diverse array of topic areas, membership sizes and types, geographic location, and length of service. As part of this podcast, you’ll hear from organizations that have been working toward their mission for decades, but you’ll also hear from some that are very new. That’s the situation today. The GU272 Descendants Association is very new as a formal association, but their mission and the impact of their work? …. Well, that spans generations. Join me for this conversation with Rochell Sanders Prater, the association’s Vice President of Membership. Connect with GU272 Descendants Association: Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 27 Aug 2020 | Helpful for the Kids: Children's Home Association of Illinois | 00:19:17 | |
Matt George and I live in the same town, but we hadn’t met until we recorded today’s interview. Oh sure… I had heard of Matt. After all, he is the CEO of Children’s Home Association of Illinois. I knew of the work that he did. I also knew that he had a book out for nonprofits. But I did not fully realize how innovative Matt’s approach was until I started looking more closely. In fact, Kevin Harrington who is known as the “inventor of the infomercial” and was the original Shark on Shark Tank says Matt George’s new book “Nonprofit Game Plan” is a game changer and he called Matt the “nonprofit CEO of our time.” So, obviously, I had to talk to Matt… and let you listen in on that conversation.
Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 03 Sep 2020 | Helpful by the Numbers: JJ Reynolds, Mediauthentic | 00:16:34 | |
This week, I’d like to introduce you to JJ Reynolds from Mediauthentic. JJ originally started working in the field of marketing as a videographer who would create marketing videos and other assets, but he quickly learned that organizations didn’t really know what to do with these things once they had them. That led him to dig into measurement, which he says is really what’s necessary to answer the question, “Is this actually working?” When you know what is and isn’t working (WITH REAL NUMBERS in front of you), it’s easier to take action in the right direction. Today, that’s what JJ focuses on - using metrics to help organizations guide their growth and value delivery.
Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 10 Sep 2020 | Helpful with a Voice: American National CattleWomen | 00:19:38 | |
I think it is fair to say that this week’s guest is the perfect example of an association leader whose work reflects a lifelong passion. Evelyn Green grew up on a farm in Alabama. Her family’s beef operation was in the largest beef-producing county for that state. Since 1982, she has been involved in the support and management of her family farm. She is married to a professor of Animal Sciences with a specialization in Beef Cattle Nutrition. She has served in every possible role for the Alabama Cattlewomen’s Association and today, she is President Elect for the American National Cattlewomen’s Association. She - and really every person that I’ve interacted with at ANCW - are incredibly passionate about the work, so I invited her here today to talk about how ANCW is being helpful to members and bring value to their industry. Connect with ANCW: **** INTERESTING IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 17 Sep 2020 | Helpful in Shared Purpose: North Country Arts Council | 00:14:58 | |
My next guest and I had a good laugh after we closed out our interview because she was totally singing my tune and we hadn’t even practiced! Anita Prather Harvell calls herself both an IT geek and an artist. Her artistic resume is extensive… playing woodwinds and percussion in local pit orchestras, singing with a chorus, performing theatrically on stage, and, teaching marching band and color guard across the country. She’s even married to a musician spouse. A love for the arts is in her blood. Connect with NCAC: **** INTERESTING IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 24 Sep 2020 | Helpful with Sacred Cows: Dr. Stephan Meyer | 00:19:16 | |
Have you ever heard the phrase “sacred cow”? In a business context, a sacred cow refers to an idea, custom, or belief that an organization resists questioning or criticizing. Sometimes holding onto such ideas without questioning them can hold an organization back from being able to create change that is necessary to survival. Today’s guest is Dr. Stephan Meyer who received his PhD last November for his research into sacred cows and organizations, but he’s actually been working on change-related projects in his career for more than 25 years. In a world now where every organization is trying to find a new path forward, it seemed like the perfect time for this conversation with Stephan. I hope you enjoy listening in. Connect with Stephan: **** INTERESTING IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 01 Oct 2020 | Helpful with Trade Shows: Marlys Arnold | 00:19:17 | |
When I think of industries that were perhaps hardest hit by the COVID-19 global pandemic, the event and trade show industry is pretty high on my list. This week’s guest, Marlys Arnold, saw the impact coming and knew it was going to be big. In addition to her role as an exhibit marketing strategist, Marlys has served as the organizer of several expos and events herself. She has led exhibitor workshops in a variety of industries, ranging from local consumer expos to some of the largest trade shows in the U.S. She hosts the Trade Show Insights blog and podcast and she’s the author of “Build a Better Trade Show Image” and “Exhibit Design That Works”. And she’s the founder of the Exhibit Marketers Cafe and Exhibit Marketers Academy, an online education community. Connect with Marlys: **** INTERESTING IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 08 Oct 2020 | Helpful with Virtual Training: Heather Burright | 00:21:53 | |
My guest for this week’s episode is Heather Burright, Founder and CEO of Skill Masters Market. While Heather does consulting with organizations around instructional design and change management now, she came into that work from a large membership-based nonprofit. In our conversation, we specifically focused on the shift that is happening right now where more training is needing to happen in a virtual manner. If you’re like most organizations that are in this position, offering Continuing Education or other professional development, you’re probably concerned about making sure that the training is still effective even in a virtual format. Heather gave some great tips that I think you’re going to find super helpful. Now, here’s my conversation with Heather Burright. Connect with Heather: **** INTERESTING IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 15 Oct 2020 | Helpful with System Changes: Reeshemah Davis | 00:23:01 | |
Part of the role of being a leader in a membership-based organization is ensuring that members experience a culture of acceptance and respect when engaging with us. Most of us want to be inclusive. We want to remove barriers that would make anyone feel unsafe or unheard. Yet, we know that our organizations exist within many systems where there can be problematic elements. Sometimes, we may even be blind to those problems ourselves. Reeshemah Davis is the founder and principal consultant of EMBOLDEN Action. Systems change is her area of expertise. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 22 Oct 2020 | Helpful Beyond Retirement: Richard Haiduck | 00:27:06 | |
The podcast this week features an interview with Dick Haiduck, author of Shifting Gears. Dick is a former of life sciences executive and mentor who has been committed to maintaining an active retirement, and he knew that he was not alone in doing that. The interviews that he has conducted with fellow retirees about their desires to make meaningful contributions are the basis for his book. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 29 Oct 2020 | Helpful through Certification: Register of Professional Archaeologists | 00:20:17 | |
Dr. Deb Rotman has been an active teacher, scholar, and practitioner of archaeology for more than 25 years and has a broad knowledge of both academic archaeology and CRM. When she joined the faculty of the University of Notre Dame in 2006, Deb wanted to understand how a university with a French name became the Fighting Irish. Answering this question became the focus of her research on Irish immigration in both the US and Ireland. In 2015-2016, Deb was a Fulbright US Scholar to the Galway-Mayo Institute of Technology in Castlebar, County Mayo, where she lectured and researched the lifeways and cultural practices of rural Irish-Catholics before they emigrated to the US. Recently, Deb became the Executive Director of the Register of Professional Archaeologists where she facilitates the certification and professional development of practicing archaeologists in the US and internationally.
Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 05 Nov 2020 | Helpful by Fostering Community: Association of Development Officers | 00:19:51 | |
Recently, I've had the opportunity to work closely with this week's podcast guest as we've collaborated on a client project. When I needed a fundraising specialist to help with the project, she was the first thing that jumped to mind. Julie Sootin is not only a consultant who specializes in fundraising, but she's also the Executive Director for the Association of Development Officers, a membership organization that is comprised of members who are all keenly focused on increasing donor engagement, raising more money, and communicating impact more effectively. I talked with Julie about how her organization continued to foster a sense of community, even during a time when in-person meetings were not an option, and how getting back to a core focus on her organization's purpose was really useful. I hope you enjoy this week's conversation with Julie Sootin. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 12 Nov 2020 | Helpful with Crowdsourcing Design: Ross Kimbarovsky | 00:25:41 | |
In this week's episode, we're exploring the question of whether a member's perception of value can actually be influenced by the look of the materials you give them. In other words, does brand really matter? Ross Kimbarovsky is the founder and CEO of Crowdspring, a company where you can connect with more than 220,000 freelancers to get custom logo design, web design, graphic design, product design, and more. Basically, if you need something designed, you can probably find more than enough people over at Crowdspring who can do it. Crowdspring has some significant reach, working with big companies like Amazon, LG, Starbucks, Microsoft, Barilla, Phillips, but also tens of thousands of smaller organizations like non-profits, entrepreneurs, and startups. Before founding Crowdspring, Ross practiced law for 13 years as a successful trial attorney. But before you start thinking that he's all "no-nonsense attorney guy," some believe that Ross left law back in 2007 to start Crowdspring just so that he could wae shorts to work. Ross says that rumor is completely true. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 19 Nov 2020 | Helpful in Rome: Jennifer Landini and Kate McElwee | 00:26:22 | |
In the early days of the COVID-19 pandemic, I thought of this episode’s featured organization often. Not only are they headquartered in Italy where the virus hit hard, but they also serve American women who live and work in Rome - women who were likely concerned for the situation in Italy, concerned for the situation back in the US, subject to travel restrictions, and trying to make sense of all of this, just as the entire rest of the world grappled with the changes, as well. I’m speaking, of course, about the American Women’s Association of Rome The good news is that AWAR had just gone through the process of upgrading their website and converting many of their outdated systems to be handled by the new site. That really worked out to be fortunate timing for them. In this conversation, I talk with AWAR’s president, Jennifer Landini, and their First Vice President Kate McElwee, about how AWAR has been serving members and creating value in such unusual circumstances.
Website: awar.org **** INTERESTED IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard
Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 25 Nov 2020 | Helpful with Sub-Communities: Amy Hager | 00:24:18 | |
This week’s guest is Amy Hager, a consultant who provides strategy and support for community-centric organizations. Amy’s inspiration and foundation for starting her own company is built from her in-depth experiences in the broadcasting, publishing, non-profit, technology, and consulting industries. In our interview, you’ll hear her talk about what joy she finds in community building and providing guidance to a variety of organizations, helping them improve their internal strategies and external voice. Like many in the Association Industry, Amy didn't start her career in the space and instead says she kind of fell into it. When I did her interview, I didn’t realize that she was at one time both a racecar driver and a radio DJ, so I’m going to have to do a follow-up conversation with her sometime to learn more about that. What’s important for today is to know that Amy has found a common thread in all she has done over the years, and that is building a community. **** INTERESTED IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 03 Dec 2020 | Helpful with Speedy Marketing: Elizabeth Pampalone | 00:23:08 | |
This week’s guest is Elizabeth Pampalone from Absolute Marketing. Elizabeth is known as an international speaker, successful entrepreneur, and expert marketer with over 20 years of experience. In the time that I’ve personally been working with associations, trade groups, and membership-based nonprofits, I’ve met a lot of marketing consultants and, to be completely honest, most of them sound exactly the same… which is ironic considering that typically they are telling clients that they need to be identifiably different, isn’t it? Well, Elizabeth’s approach is actually different. She has boiled down the process of creating major components of marketing into a series of single-day events. It’s an approach that’s similar to the Facilitated Focus Days that I do on the consulting side of my business. I know that the approach can actually be very effective, so I invited her on the show to talk about how an expedited process can actually help you get your own marketing and nurture pieces out to your members more quickly. **** INTERESTED IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 10 Dec 2020 | Helpful with End-of-Year Fundraising: Julia Campbell | 00:18:49 | |
You are going to love this week’s guest. Julia Campbell is a non-profit consultant and speaker who focuses on digital storytelling, social media marketing, and online fundraising. She is the author of two books, a mom of two kids, and a returned Peace Corps volunteer. You’ll hear the passion she holds around getting organizations and change-makers to stop spinning their wheels and instead get REAL results using digital tools. This interview comes at the perfect timing because she’s going to share with us the importance of an end-of-year fundraising blueprint.
www.jcsocialmarketing.com/blog Courses: https://online-success-for-nonprofits.teachable.com/
**** INTERESTED IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 17 Dec 2020 | Helpful with Tech (Part 1): Alex Sirota | 00:30:01 | |
On this week’s podcast, I’m introducing you to Alex Sirota from NewPath Consulting. One of the reasons why I like Alex so much is that, while he’s definitely a techy guy, he clearly tries to understand the needs of an organization and its members in order to be intentional about how tech can support those needs. It’s never technology just for technology’s sake. Alex has a BSc in computer science from the University of Michigan and has worked as a product manager at two Internet startups. He is a father of 2 and plays the trumpet for fun. In addition to his role as the founder of NewPath Consulting, he is also the founder and the president of the University of Michigan Alumni Club of Toronto, so he understands what it is like to have to grow an organization that serves members. Alex is partnering with us on the next few episodes of this podcast, so you’ll be hearing several of his clients sharing their own stories over the next few weeks. For now, let’s dive into my conversation with Alex Sirota.
www.newpathconsulting.com **** INTERESTED IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 23 Dec 2020 | Helpful with Tech (Part 2): Pennsylvania Association of Intermediate Units | 00:27:20 | |
Michele Clancy is Marketing & Operations Manager at the Pennsylvania Association of Intermediate Units. What is an Association of Intermediate Units? Michele will explain this week’s episode. She’ll also share how the work that she’s done to upgrade the technology systems that PAIU uses has helped the association better serve members. This episode is the second in the special 4-part content collaboration that I’m doing with Alex Sirota from NewPath Consulting. If you missed last week’s interview with Alex, be sure to hop back and take a listen as we talked all about what it takes to grow in the “Digital Age”. While Michele came into her role with her association from a marketing perspective, technology has become a very big part of what she needs in order to do her job really well. I think you’ll enjoy hearing about her experience, so let’s hop on into the interview now. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 30 Dec 2020 | Helpful with Tech (Part 3): Association of Canadian Archivists | 00:31:06 | |
One of the things that I love about my job is the wide variety of organizations that I have the opportunity to work with and that I get to learn something new about their industries. This week, we’re hearing from Jo McCutcheon who is the Executive Director of the Association of Canadian Archivists. Jo has been with her association for a few years now, since 2017, and she was a perfect person to talk with as part of this special collaborative series that I’m doing with Alex Sirota, because the focus of her members in their jobs is all about how the right information is maintained, stored, protected, and easily accessed when necessary. So naturally, they’d probably expect that their professional association would prioritize the same. But doing so is sometimes easier said than done, but Jo has taken on that work, shifting the association into the digital age and positioning it not only for future growth, but also to serve members really well. I hope you enjoy this week’s conversation with Jo McCutcheon. executive.director@archivists.ca INTERESTED IN DELIVERING *MAXIMUM* VALUE FOR YOUR MEMBERS? Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.
But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 07 Jan 2021 | Helpful with Resources: A New Year’s Message from Joy | 00:09:39 | |
This week, I’m taking a quick pause in the information-packed interviews for a New Year’s wish and some exciting happenings coming soon to the podcast as well as The Joy of Membership resources! Take a listen if you’re excited about impactful free training and new software specifically designed for membership organizations. Happy New Year, and here’s to a less surprising 2021!
Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 14 Jan 2021 | Helpful with Board Development (Part 1): Sean Kosofsky | 00:29:15 | |
Sean Kosofsky is the NonProfit Fixer! He has worked in nonprofits for 28 years, including as executive director for five organizations. He has worked in policy, communications, grassroots advocacy, direct service, development, management and served on numerous boards. He has raised millions of dollars for causes, candidates and campaigns. His work has appeared in news stories around the world, and he has offered webinars or blog posts through AFP, Candid, Idealware, Bloomerang, TechSoup, Wild Apricot, and Pamela Grow’s Motivate Mondays, and more.
Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 21 Jan 2021 | Helpful with Board Development (Part 2): TurnOUT/KidPower International | 00:34:04 | |
This episode is the second in a collaborative series that I’m doing with Sean Kosofsky, known as the Nonprofit Fixer. We’re focused in on Board Development in preparation for a webinar that we’ll be co-hosting on the 29th of January. This week, you’re going to hear from two nonprofit leaders who have deliberately invested time into board development. Both are clients of Sean and they agreed to share their experiences here so that we can learn from their work. First up is Jack Beck. When he was just 16 years old, Jack was struggling with serious challenges as a queer young person and it was an LGBTQ+ nonprofit that stepped in with help, which made all the difference. Since then, he has dedicated his career to supporting organizations like the one that helped him. He began by working with community-based HIV organizations, and over the past 15 years, he has worked with grassroots queer groups all over the world. In 2015, he left his full-time job to start TurnOut, a nonprofit organization that focuses on connecting Bay Area volunteers with LGBTQ+ causes that can use their help. Our second interview for this episode is with Irene van der Zande. Irene has been dedicated to protecting children, teens, and adults, including those with special needs from abuse, bullying, assault, exploitation and other emotional and physical violence by empowering them with knowledge and skills. She is the Executive Director and Founder of Kidpower Teenpower Fullpower International, a global nonprofit that has served over 6 million people of different ages, abilities, cultures, beliefs, and identities since 1989. Connect with Sean: Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to | |||
| 28 Jan 2021 | Helpful with Board Development (Part 3): National Queer Theater/Eviction Defense Collaborative | 00:29:31 | |
I’m excited today to be able to share the third piece of our three-part series focusing on Board Development. If you’ve joined us for the previous episodes, you’ll know that this is a special collaboration that I’m producing with Sean Kosofsky who is commonly known as “The Nonprofit Fixer.” Like last week, you’re getting TWO interviews in this episode. Both organizations are clients of Sean’s that have been doing some terrific work in the area of board development. First up is Adam Odsess-Rubin. Adam is the Founder and Artistic Director of National Queer Theater. Originally from Berkeley, CA, he has worked as a director, actor, and teaching artist nationally with American Conservatory Theater, The Guthrie Theater, and New York Theatre Workshop. Adam graduated from New York University with a master's degree in Educational Theatre in 2018 and started National Queer Theater to advance liberation for queer communities through the arts. Then, you’ll hear from Martina Cucullu Lim. Martina is the Executive Director of the Eviction Defense Collaborative where she leads anti-displacement and homelessness prevention initiatives in the City and County of San Francisco. In fact, EDC has served as the lead agency for the design, implementation, and oversight of San Francisco's Tenant Right to Counsel System. In her role, Martina oversees the collaboration of nine legal services organizations providing full-scope legal representation to tenants at risk of eviction. Martina also advocates for the expansion of tenant rights and the preservation of housing equity and access to justice across San Francisco. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and resu | |||
| 04 Feb 2021 | Helpful with a Podcast: IL Association of Medicaid Health Plans | 00:20:15 | |
This week’s guest is one of my long-time clients, Samantha Olds Frey from the Illinois Association of Medicaid Health Plans. As CEO of IAMHP, Samantha is a staunch advocate for her members. She is responsible for coordinating legislative strategies, testifying before legislative committees, and working closely with state agency administrators to formulate and implement policies that positively impact members. With all of that on her plate, Samantha has to intersect with a wide variety of stakeholders and she is constantly trying to find the best ways to connect the dots between everyone who needs to be abreast of the latest issues and understand the diversity of perspectives that are always present when you’re talking about healthcare policy. One of the newest strategies that Samantha is using is a podcast, which she sees as an important part of the association’s communication strategy, but also as a tool to enhance the association’s membership experience.
Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 18 Feb 2021 | Helpful with Digital Marketing (Part 2): California Pharmacists Association | 00:15:54 | |
Sheila Johnston spends her day managing the membership, communication, and day-to-day administration of the California Pharmacists Association. She attributes the success that she’s experienced in her 19-year career working in the industry to the extra effort that she places on understanding the people her organization serves, so that what she produces in marketing can replicate their voices. In this podcast episode, Sheila will share how she’s leveraged the digital marketing platform Feathr as a way to connect with current and prospective members. Of course, if you missed last week’s conversation with Abhay Khurana, the Chief Marketing Officer of Feathr, you’ll want to go back and give that a listen.
Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 11 Feb 2021 | Helpful with Digital Marketing (Part 1): Feathr | 00:22:47 | |
Abhay Khurana is a marketing professional, podcast host, and father of five. As the Chief Marketing Officer of Feathr – a marketing technology company that specializes in working with associations – he leads the content, creative, partnerships, and demand generation functions of Feathr's business. I started seeing Feathr pop up more over the past year in the discussion forums for the American Society of Association Executives, then one day an email popped into my inbox that sparked this collaboration. This week’s conversation will be with Abhay, but then next week, you’ll hear the story of one of Feathr’s customers, the California Pharmacists Association and what they’ve been able to do to enhance their outreach with this digital marketing platform. I hope you enjoy this quick introduction to Abhay and the work that he’s doing to help associations at Feathr. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 25 Feb 2021 | Helpful with Grant Writers: Holly Rustick | 00:26:38 | |
Most of the time on this program, you’ve probably noticed that my guests are either someone who LEADS a membership…or someone who has a business or consulting practice that SUPPORTS membership leaders. I love it when I have a chance to talk with someone who actually does both because that’s actually what I did for more than a decade - I was the full-time Executive Director for a membership-based nonprofit, while also sharing my expertise as a consultant with my clients. In this conversation, you’re going to meet Holly Rustick, CEO of Grant Writing & Funding. Holly is someone who has extensive experience as a grant writer and reviewer. She is an Amazon bestselling author for her book, “The Beginner’s Guide to Grant Writing”, which is actually used as curriculum in universities across the US and she is the host of the top-ranked podcast, “Grant Writing & Funding”. But she also runs a membership community for grant writers where she has been very intentional about who she’s attracting as a member and what kind of experience she actually wants to provide. You’ll hear how even coming to those decisions was not an overnight thing, so if you’ve ever felt like it’s been hard to steer your ship into a clear direction, I think you’ll relate to Holly’s story.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 04 Mar 2021 | Helpful with Nonprofit Health: Jess Cooper | 00:21:11 | |
Jess Cooper is a nonprofit Executive Director turned Nonprofit Health Advocate. Jess has worked for and with nonprofits from health-related organizations to sports organizations. As the former Executive Director of Georgia Swimming, Jess earned the inaugural USA Swimming #SwimBiz Marketing LSC of the Year Award in 2018. Most recently, Jess worked with USA Swimming to assist its 59 regional governing bodies during the pandemic with crisis management. Download a FREE Scorecard here and get ACTIONABLE insights in less than 10 minutes: https://joyofmembership.com/scorecard **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. She's a planner of systems and driver of progress that helps your organization achieve stretch goals. She's a gifted facilitator of conversation, collaboration and constructive growth. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 09 Mar 2021 | Helpful with Chapters: Cecilia Sepp | 00:26:44 | |
On the show this week, I’m chatting with Cecilia Sepp from Rogue Tulips Nonprofit Consulting & Association Management Services. Cecilia has spent her entire career in the nonprofit arena - in association staff positions, as a high-level consultant, and volunteer. If you are currently working with an organization that has chapters, or perhaps you lead a chapter, you’re going to find this conversation especially intriguing. Cecilia makes the point that we’ve largely been doing things the same for decades in chapter management and it might just be time to break away and try something new.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 18 Mar 2021 | Helpful with Copywriting: Alyson Lex | 00:23:41 | |
This week, I’d like to introduce you to a new friend of mine, Alyson Lex. Alyson is a conversion copywriter which basically means that she writes words that are intended to sell. She’s been doing this sort of copywriting for more than 13 years. From landing pages, to sales pages, to emails, to direct mail, Alyson has done it all… and lots of it. But the thing that I like most about Alyson is that truly believes in understanding what members want and then crafting the right language to show them that they should take this journey with you.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 25 Mar 2021 | Helpful with Expanding to National: Brian Fried | 00:25:01 | |
Do you ever watch an episode of Shark Tank and wonder how the heck someone who seems just like a regular person came up with some random idea for a product, and then was able to figure out how to do all the things that are necessary to get the thing designed, to navigate patents, to find manufacturers, etc? I definitely do! If that person was lucky, they know someone like this week’s guest. Brian Fried is a serial inventor who has brought many of his inventions to the mass retail market. “As seen on TV”? Brian’s been there. Home Shopping Channels? Yep, been there, too. Catalogs and online websites? You betcha. But that’s not today’s story. Today’s conversation is about the work that Brian has been doing to take local inventor groups and turn them into a national model. I want you to notice how attuned he has been to 2 things: 1) understanding exactly what his members need from the Club; and 2) leveraging strategic partnerships to create win-win situations. These two things can make a huge difference in whether your member experience will attract members quickly, get them to engage enthusiastically, and keep them coming back for more.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 08 Apr 2021 | Helpful with Engagement: Emily Taylor | 00:18:58 | |
Emily Taylor is Principal of teenyBIG… isn’t that a great company name? At teenyBIG, she coaches nonprofits around meaningful engagement of their audience. She brings her experience with both the nonprofit and for-profit worlds to create a process that really digs into a user’s experience and perspective so that lackluster followers can transform into passionate supporters. You know that engagement is a topic that I love to dive into, so let’s just jump right in...
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 15 Apr 2021 | Helpful with Creating Safe Spaces: Kid Power/Teen Power/Full Power International | 00:22:41 | |
Irene van der Zande is back again on this week’s show. You may remember Irene from a conversation that we had here on the podcast back in January. Irene is the Executive Director and Founder of Kidpower Teenpower Fullpower International, a global nonprofit leader that has served over 6 million people of different ages, abilities, cultures, and beliefs, identities through providing safety training and educational resources since 1989. Irene has spent the past 3 decades protecting children, teens, and adults, including those with special needs, from abuse, bullying, assault, exploitation, and other emotional or physical violence by empowering them with knowledge and skills. These are topics that we’d certainly hope that we wouldn’t have to deal with in our membership organizations, but setting boundaries and creating safe spaces for our people comes with the job of leadership. **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. | |||
| 22 Apr 2021 | Helpful with Data-Driven Decisions: Jamie Beaulieu | 00:22:06 | |
This week’s guest is Jamie Beaulieu. Jamie is a strategic association leader with over 20 years of experience, providing her with a strong background in membership relations, community building, and program development. Jamie considers herself at the intersection of education and member value, and has a passion for helping to propel industries and the people within. As such, she has a track record of success working in both trade organizations and professional societies. Jamie is a Certified Association Professional, and in 2017, she was recognized by Association Trends Magazine with a Young & Aspiring Association Professional award. I could have had Jamie on the show to talk about any number of great topics, but for this conversation, we’re focusing on data and ways organizations can use data to influence decision-making.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 29 Apr 2021 | Helpful through *Being* Engaged: Joy Duling | 00:11:33 | |
On this week’s show, host Joy Duling rides solo, sharing her own thoughts on member engagement and the important difference between trying to attract engagement and actually being engaged with members. It may sound like nuance or semantics, but it’s not! **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 06 May 2021 | Helpful for Nurses: Foot & Nail Institute | 00:19:03 | |
This week’s guest will always hold a very special place in my heart not only because she’s just a true gem of a human being, but also because her organization, The Foot and Nail Institute, was the very first organization to go live on the JourneyCARE platform. As a nurse, Heather has always had an affection for helping others. She combined her passion for nursing to help the aging population with her 1st company Everyday Divinity by delivering routine foot care services to seniors. Now she is building a community of nurses who help seniors in the same way - by starting and growing their own foot care businesses. Using JourneyCARE, Heather has been able to automate many of the processes that she needs to successfully run her membership and warmly engage those she aims to attract. **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 13 May 2021 | Helpful along the Garden Path: The Gardens at Heather Farm | 00:18:36 | |
Did you know that May 7th-16th is National Public Gardens Week? I didn’t until recently. This week’s podcast guest knew, of course. Joan Lucchese is the Executive Director of The Gardens at Heather Farm, a nonprofit organization that operates a free public garden, education center, and special event venue on six picturesque acres in Walnut Creek, CA. Joan has been supporting non-profit missions for over 30 years as a volunteer, board member, and executive director. She says that having a passion for the environment and a life-long love of gardening makes coming to work each day a pleasure. Joan also believes public gardens play an important role in lifting the spirits of visitors and healing the community. We’ll talk about how Joan has worked toward building The Gardens membership program in this conversation.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 20 May 2021 | Helpful through Biking: Bike Pittsburgh | 00:19:44 | |
When I was a kid, riding my bicycle up and down my block was one of my favorite things to do. We had a little creek at the end of the street that served as a gathering spot for all of the neighborhood kids… I guess it was a little like gathering around the water cooler that adults do in the workplace. From our bikes, we’d swap stories, make up games, and just be kids. I haven’t really thought much about biking as an adult. It’s just not part of my life nowadays. However, that’s not true for this week’s guest. Sarah Quinn is Membership & Outreach Manager at BikePGH, a 501(c)(3) nonprofit dedicated to making Pittsburgh's streets safer for bicyclists and pedestrians. As someone who didn't own a car until she was 25, Sarah understands the need for equitable transportation options. She was drawn to BikePGH's mission - to make biking and walking commonplace for all Pittsburghers - so that ultimately all neighbors can access the things they need without needing to own a car.
Sign up to Bike Pittsburgh's newsletter to stay in the loop about upcoming events: **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 27 May 2021 | Helpful with Sales: Nikki Rausch | 00:20:53 | |
I have to admit that I was a bit of a fangirl on this week’s episode and you will no doubt pick up on that as you listen. If you were to ask me who the #1 person is that I listen to in order to improve my own skills around selling, it’s this week’s guest, Nikki Rausch. I’ve listened to every podcast episode, I’ve read her books, and I’m a member of her membership program, The Sales Maven Society. As CEO of Sales Maven, an organization dedicated to authentic selling, Nikki has the unique ability to transform the misunderstood process of selling into something that not only feels better, but also gets better results. Nikki herself has shattered sales records in many industries, receiving multiple top producer awards and has experience selling to such prestigious organizations as The Bill & Melinda Gates Foundation, Hewlett-Packard, and NASA. But she’s also been a board member for an organization where she’s had to sell sponsorship and she knows what it’s like to sell membership in her own business, as well as for the clients she serves. Nikki’s work has truly been transformational for me and I know you’re going to love her warmth, approachability, and expertise as well.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 03 Jun 2021 | Helpful through Humor: David Horning | 00:27:05 | |
Have you ever thought about the role that humor might play in your organization’s culture - perhaps in how you relate to members of your team - or how you approach member services? Combining 8 years of comedy with 6 years of public speaking, David Horning is on a mission to help teams transform their cultures to better adapt to a changing world. David believes that humor is a great tool to relieve stress, challenge traditional leadership models, and have fun doing it. In 2019, he founded Water Cooler Comedy, a company offering corporate comedy shows, keynote presentations, training programs, leadership consulting, and more. He has appeared in comedy festivals and at comedy clubs across the country, and hosts You Can't Laugh At That, a podcast about why it's okay to laugh at, well, anything.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 10 Jun 2021 | Helpful through Member-Contributed Value: Needlework Guild of Minnesota | 00:21:52 | |
Denise Beusen retired from the National Institutes of Health (NIH) Center for Scientific Review where she served as a Scientific Review Officer. Immediately prior to joining NIH, Dr. Beusen had her own business, Life Science Marketing and Communication. Other previous professional roles include Chief Operating Officer for a start-up company, MetaPhore Pharmaceuticals, and Director of Technical Marketing at Tripos, Inc., a provider of software and chemical libraries for drug discovery. Dr. Beusen holds a B.S. in chemistry from North Dakota State University and a Ph.D. in molecular biology and biochemistry from Washington University in St. Louis. Her love of the fiber arts dates from her youth when, as a member of 4-H, she learned to sew.
**** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 17 Jun 2021 | Helpful in Saving Lives: America's Blood Centers | 00:16:27 | |
This week’s guest is Jeanette Brown, Senior Director of Strategic Marketing and Communications, for America’s Blood Centers. Jeanette has more than 21 years of non-profit medical marketing experience. She started her career as a blood donor recruiter at Massachusetts General Hospital in Boston, but over the years, she has been responsible for enhancing and growing many organization brands, as well as providing analysis and solutions to over 100 non-profit companies. In addition to the role that she plays in her job, Jeanette also brings experience as a Board member for Special Olympics and the Jaycees. Having Jeanette on the show this week is especially timely given that June 14th is World Blood Donor Day, a recognition day that is obviously of very special importance to Jeanette personally, but also for her member organizations that are involved in life-saving work all year long. It was truly an honor to be able to feature America’s Blood Centers this week and I hope you enjoy this conversation with Jeanette Brown. **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 24 Jun 2021 | Helpful through Relevance: Mary Byers | 00:18:51 | |
I’m so pleased this week to be able to share some time with my colleague and friend, Mary Byers, talking about a topic that I know is of special significance to all of you as membership leaders. Mary specializes in working with volunteer association leaders and chief staff executives to help define their roles and clarify their vision through leadership conference programming, facilitating retreats and coaching. Mary is a certified association executive and a member of the National Speakers Association. She is also the author of seven books, including two that may very well be on your bookshelf already, and if they aren’t, you should definitely look them up. Those are Race for Relevance: Five Radical Changes for Associations and Road to Relevance: 5 Strategies for Competitive Associations. Mary is such a terrific resource for her clients and I just know you’re going to enjoy listening in on this conversation today. **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 01 Jul 2021 | Helpful in the Great Outdoors: Wilderness Education Association | 00:21:00 | |
This week’s guest is Kevin Earhart Sutton. Kevin is the National Office Administrator for the Wilderness Education Association. When I asked Kevin to send me a quick bio for this intro, do you know what he put first in the very first line? That in life, he’s the full-time parent to a two-year-old and that they go on a lot of bike rides to local parks. I love that about him. For most of us, myself included, a little snippet about our family gets tagged on as the last sentence after we talk about everything that we do professionally. At WEA, Kevin is involved in just about everything: managing the website, taking care of members and member relations, managing the finances, streamlining programming - the list goes on and on. He says that the work seems to involve making a lot of spreadsheets, but he’s pretty good at it so he really doesn’t mind. I think you’ll enjoy meeting Kevin in this conversation, so let’s jump on in. **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 08 Jul 2021 | Helpful in Education: Michigan Charter School Association | 00:18:22 | |
I am joined this week by Becky Carlton. Becky is responsible for strategy and partnerships at MAPSA, Michigan's charter school association. MAPSA is a nonprofit membership organization that advocates for 300 charter schools in the state of Michigan, and Becky describes her work as ensuring that internal strategies and programming align with member needs. She also actively looks to connect with external partners for the benefit of members. MAPSA has done a lot of work over the past year to build new ways for members to interact and get support, which is something that is so clearly important for all of us to do as membership builders. Becky has such terrific energy and passion for the work… I know you’re really going to enjoy getting to know her. Let’s hop in... **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 15 Jul 2021 | Helpful ‘Round the Track’: Kentucky Derby Museum | 00:19:14 | |
You might want to don your finest wide-brimmed, Southern belle hat for this week’s episode. That’s because my guest this week is joining us from the Kentucky Derby Museum. Yep, the museum that focuses on one of the most legendary race tracks in the world. Rachel Collier Carr is Director of Communications for the museum, serving as their primary media spokesperson, coordinating press conferences, media requests, public relations, and all the content from social media to newsletters. One of the funding streams for the museum is its membership, something that the museum’s team has spent lots of time thinking about lately. Rachel joins us to talk about that, along with all the exciting things that happen at what sounds like a very fun but also very busy place to work! **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 22 Jul 2021 | Helpful with Video: Oli Bridge, Bonjoro | 00:26:14 | |
I am a huge fan of using personalized video to create connections with prospective members, current members, and strategic partners. In this week's episode, I interviewed Oli Bridge from Bonjoro. Bonjoro is a tool that makes it truly easy to record quick, engaging, personalized videos. Listen in on the interview and be sure to grab a copy of Bonjoro's Video Funnel Playbook here: https://www.bonjoro.com/videofunnelplaybook **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 29 Jul 2021 | Helpful with Strategic Content: Leona Dalavai Scott | 00:29:46 | |
I am so excited to introduce you to Leona Dalavai Scott. She is a content creator, founder and president of JEP Marketing Communications in North Texas. Having worked for professional and trade associations for most of her professional career, she is committed to using content as a way to build membership value to attract, convert and retain members and customers. She recently published The C.O.N.T.E.N.T. Solution, a step-by-step workbook on how to use content to drive membership through goal setting and planning. When she is not working, she enjoys spending time with her husband and three daughters in Texas. Her favorite hobbies include cooking Indian food (yum!), cruising the bike trails in her neighborhood, and reading. The thing that I absolutely love about Leona is that in our talk, it wasn't just about content being important, but actually how to make it easy to do, and that's really important for organizations that are juggling a lot of balls and needing to find ways to do things that don't take a lot of time, energy, and staff resources. In fact, download Leona's free five-sequence "plug and play" templates to help you convert more prospects into new members here: https://bit.ly/conversioncontent. I hope you enjoy this conversation with Leona! **** ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 05 Aug 2021 | Happy Anniversary! | 00:08:51 | |
Happy Anniversary to the Joy of Membership Podcast! ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||
| 10 Aug 2021 | When Good Emails Go Bad (womp, womp, womp) | 00:13:37 | |
After 52 episodes, The Joy of Membership Podcast is officially entering our 2nd season. To those of you who have become listeners, thank you for allowing me to be part of your weekly audio experience!
ABOUT YOUR HOST Yes, there is a “real” Joy in The Joy of Membership. Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005. She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions. Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations. But beyond industry experience and education… Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options. She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach. And she's approachable and results-oriented, which makes it easy to shake loose of the old and start fresh on the new. | |||