The Insider Travel Report Podcast (Insider Travel Report)

Chinmai Sharma, global head-lodging, ground and sea for Sabre Travel Solutions, talks with James Shillinglaw of Insider Travel Report at last month's ASTA Travel Advisor Conference in Dallas about how Sabre now features more content for hotels and keeps innovating in the lodging space. Sabre now features the best rates and availability for hundreds of thousands of hotels. Sharma also talks about now Sabre coming up with solutions for New Distribution Capability (NDC) for airlines and agencies. For more information, visit www.sabre.com.

Cara Wallace, chief marketing officer of Royal Caribbean International, talks with Dawn Barclay of Insider Travel Report about Icon of the Seas, which is 80 percent complete at the shipyard in in Turku, Finland. Wallace details the ship’s target market, expansive size, pricing, new inclusions on board, and how travel advisors can best promote it to their clients. For more information, visit www.royalcaribbean.com/icon-of-the-seas.

Pedro Teixeira, founder and operator of Just Come Country Tours and Adventures in Portugal, talks with Jennifer Lutz of Insider Travel Report about what guests can expect when they book a white-water rafting experience with his company. Teixeira explains why Just Come is the perfect tour for beginner rafters, especially those who may be a bit afraid. For more information, visit www.JustCome.pt. 

If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Shawn Tubman, senior vice president of sales, talks with James Shillinglaw of Insider Travel Report on the christening voyage of the new luxury Seven Seas Grandeur, the third in a series of luxury vessels launched by Regent Seven Seas Cruises. Tubman details how you can best sell the ship to your clients, including its incredibly sumptuous accommodations, fine dining restaurants and exquisite design. For more information, visit www.rssc.com.

Josephine Connolly, minister of tourism, environment, heritage and culture for Turks & Caicos Islands, talks with Dawn Barclay of Insider Travel Report at ASTA's second annual Caribbean Showcase about her island's tourism, including post-COVID growth and the transformation of the tourism office into a destination management organization. For more information, visit www.visittci.com.

Marco Montagnani, general manager of the Grand Hotel Victoria on Lake Como, talks with James Shillinglaw of Insider Travel Report at last month's Virtuoso Travel Week about his luxury property built on the architectural structure of an ancient convent. As one of then ewest five-star hotels in Lake Como, the 81-room Grand Hotel Victoria, which is part of the R Collection, has a unique lakefront location in Menaggio, beautiful gardens and a 12,900-square-foot spa, swimming pool, and breathtaking views of the lake and surrounding mountains. For more information, visit www.grandhotelvictoria.it  or www.rcollectionhotels.it. 

Marcus Faruga Karlden, food & beverage manager on MS Trollfjord, talks with James Shillinglaw of Insider Travel Report about the high-end dining available on this Hurtigruten Svalbard Express cruise of the Norwegian coast. The ship has three restaurants, including a main dining room, a bistro and Røst, the farm-to-table upscale dining outlet that just might be one of the best restaurants at sea. For more information, visit www.hurtigruten.com.

Melissa Krueger, CEO of Classic Vacations, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week about how it’s now even easier for you to work with her luxury wholesaler. Krueger details the new Beyond by Classic booking platform, new hotels and destinations in Classic’s inventory, plus other programs that can boost your luxury travel business. For more information, visit www.classicvacations.com.

Ensemble’s Michael Johnson, president, and Kristina Boyce, senior vice president-operations, talk with James Shillinglaw of Insider Travel Report at least week’s Ensemble Horizons conference in Las Vegas about what their travel agency consortium has accomplished over the past year, less than three years after it was acquired by Navigatr Group, and what’s to come for 2024 and beyond. They detail the number of agency members, the new programs and the new strategy for Ensemble as it regains its momentum. For more information, visit https://ensembletravel.com.

Samantha Muspratt, director of sales and marketing for Ahura Resorts, and Bradley Calder, general manager of Likuliku Lagoon Resort in Fiji talk with Alan Fine of Insider Travel Report about the adults-only Likuliku Lagoon Resort, featuring overwater bungalows and traditional Fijian decor, as well as the neighboring family-friendly property, Malolo Island Resort. Muspratt and Calder emphasize how Fijan family ownership influences the authentic experiences and warm atmosphere that infuses service, culinary offerings, spa and cultural activities at both resorts. For more information, visit www.LikulikuLagoon.com.

Cal Almaguer, senior vice president of sales and Service for Princess Cruises, talks about his line’s upcoming new ships, Sun Princess and Star Princess; new inclusions for the Princess Plus and Princess Premier programs: the new homeport in  Port Canaveral; Princess Perfect Weddings; and how the line is expanding even more in Alaska and Europe. For more information, visit www.princesscruises.com.

Jacqueline Barney, senior vice president-global marketing for Crystal Cruises, talks with James Shillinglaw of Insider Travel Report at a lunch at Nobu Downtown in New York City to celebrate the renewed partnership between Chef Nobu Matsuhisa and Crystal, which will once again feature his restaurants aboard its two renovated ships. For more information, visit www.crystalcruises.com.

Chef Alberto Lozano, who oversees Huset in Svalbard, talks with James Shillinglaw of Insider Travel Report about his high-end restaurant offering a multi-course tasting menu with wine pairings sourced from the land and seas around Svalbard. Owned by Norwegian coastal cruise line Hurtigruten, Huset is a Michelin-star quality restaurant that just might offer some of the best dining in the world, not just in the Spitsbergen archipelago, which is located just a few hundred miles south of the North Pole. For more information, visit www.huset.com.

Abdullah Al-Zahrani. global brand development head at The Red Sea Development Co., talks with James Shillinglaw of Insider Travel Report about the sustainable resort complex his company is constructing on the Red Sea. This complex, one of the sol-called giga-projects in Saudi Arabia, will see its first resorts open this year, with name brand luxury hotels and much more. This is part of our coverage of ILTM Cannes, held Dec. 4-8 in France. For more information, visit www.redseaglobal.com.

Disney executives Lynn Clark and Javier Moreno talk with Dawn Barclay of Insider Travel Report about Disney Studio's 100th Anniversary Bash in Anaheim, Calif.,, including Disney's World of Color 1, Wondrous Journeys; Mickey & Minnie's Runaway Railway; and the upcoming Pixar Place Hotel. For more information, visit www.disneyworld.com.

Marketa Bdinkova, general manager of Hotel Passage in Brno, talks with James Shillinglaw of Insider Travel Report about her property in the heart of Brno in the Czech Republic, which was initially built in 1928 as a designer hotel, but has not been completely refurbished. It features more 100 designer rooms, a top restaurant and an amazing great hall for major events. For more information, visit www.hotelpassage.eu.

Tanya Nicole Swann, resort sales manager for Beaches Turks & Caicos, talks with Dawn Barclay of Insider Travel Report about her family resort complex, site of this year’s ASTA Caribbean Showcase. Swann details all the wonderful facilities, playgrounds, pools, special activities and accommodations for families and multi-generational groups, along with a special program devoted specifically to kids with autism. For more information, visit www.beaches.com.

Jason Gardener, incoming tourism manager of Isrotel Hotel Group, talks with Jennifer Lutz of Insider Travel Report about the culture and values that define his hotels located throughout Israel. Speaking in one of Isrotel’s Design properties, the Alberto Hotel in Tel Aviv, Gardener discusses the hospitality that defines both his company and the Israeli people. He highlights ihow Isrotel properties hosted evacuees after Oct. 7 attack, describes different hotel categories and shares a few of his favorite Isrotel properties. For more information, visit www.Isrotel.com.

Scott Peterson, hotel director on Crystal Serenity, talks with James Shillinglaw on Insider Travel Report about the ship’s newly expanded and redecorated suites, top dining venues and top-notch service from the crew make cruising with Crystal a true luxury experience once again. Peterson, a veteran hotel director with Crystal, describes what’s new on Serenity and what’s still the same at a very high standard. For more information visit www.crystalcruises.com.

Joe Leon, head of sales for Silversea Cruises, talks with James Shillinglaw of Insider Travel Report about Silversea’s newly upgraded group sales program, now with a new “Super Advantage” tier. Leon also reveals how Silversea’s Wave Season offers ae boosting sales for the  cruise line and its new ships, Silver Nova and the upcoming Silver Ray. For more information, visit www.silversea.com.

Kevin Clark, general manager of Sandals Royal Curacao, talks with James Shillinglaw of Insider Travel Report about his year-old luxury all-inclusive resort set on a magnificent beachfront on the island of Curacao. Clark, a veteran Sandals team member, describes the accommodations, dining and activities for guests, as well as why his Sandals, the first in the Dutch Caribbean, is one of the chain’s state-of-the-art properties. For more information, visit www.sandals.com.

Zane Kerby, president and CEO of the American Society of Travel Advisors (ASTA), talks with James Shillinglaw of Insider Travel Report about why ASTA has a challenge with American Airlines' move to implement New Distribution Capability (NDC) in April, earlier than anybody else and before almost everyone—other airlines, GDSs and travel agencies—is ready to move to the new system. Kerby warns that if American does what it says it wants to do, the move could result in agencies not having access to 40 percent of the airline's fares. For more information visit www.asta.org.

Alex Pinelo, senior vice president of sales for AmaWaterways, talks with James Shillinglaw of Insider Travel Report about his luxury cruise line, how it evolved into an upscale product with accommodations, dining and experiences to match the market. Pinelo also details the rivers and destinations that make AmaWaterways the best way to explore the world in style, as well as who the river cruise line caters to today, what training it provides to travel advisors and more. For more information, visit www.amawaterways.com. To watch the entire Virtual Roadshows-Selling Luxury Travel on demand, RSVP for free at www.taconnect.travel/2024-agent-reg-lux-vrs.

Mark Rose, chief executive of the Rees Hotel in Queenstown, New Zealand, talks with James Shillinglaw of Insider Travel Report about his sumptuous accommodations overlooking Lake Wakatipu. With a wide range of rooms, suites and even apartments, the Rees, named after Queenstown’s first European settler, features a top-notch restaurant, spa and other comforts for those needing a base to explore the region. Travel advisors and Insider stayed at the Rees as part of a fam trip developed by Down Under Answers. For more information, visit www.therees.co.nz or www.duatravel.com.

John Delaney, senior vice president of sales and revenue management for Lindblad Expeditions, talks with Alan Fine of Insider Travel Report about his new position at the company and the special support Lindblad offers with its new Expedition 360° training platform, which provides a full complement of resources that travel advisors need to grow their business and tap into the expedition cruise market. For more information, visit www.expeditions.com.

Jeff Adam. director of sales for Down Under Answers, talks with James Shillinglaw of Insider Travel Report about a fam trip to New Zealand we took with 10 travel advisors that offered a great overview of this fabulous destination. From Māori culture to Ruby in Auckland to lots of wind in Hawkes Bay to adventure activities in Queenstown, this trip had it all. Adam reviews what we did and how we did it. This is the final video of a series we’ve been posting on this trip. For more information, visit www.duatravel.com.

Marett Taylor, chief sales officer for A&K Travel Group and Crystal Cruises, talks with James Shillinglaw of Insider Travel Report about the top selling points for the “new” Crystal, including fine dining at top specialty restaurants and the main Waterside restaurants; larger, redecorated suites; the same top service from a very experienced crew; and beautiful redesigned public spaces. For more information, visit www.crystalcruises.com

Cesar Silva, general manager of the Corinthia Lisbon Hotel, talks with Angela Hughes of Insider Travel Report about the premium suites in his property, its family friendly features, the spa's unique offerings, and Corinthia’s plans for future expansion in other locations. Silva also highlights the hotel's three restaurants and bars where food and beverage is a central attraction. For more information, visit www.corinthia.com.

Willie Fernandez, chief marketing officer for Rental Escapes, talks with James Shillinglaw of Insider Travel Report about how his luxury villa rental company has grown over the past 10 years, the kinds of accommodations it offers, trends in the villa market as we emerge from the pandemic, and what programs it features for travel advisors so they can generate significant income from selling villa rentals. For more information, visit www.rentalescapes.com.

Jen Halboth, CEO-North America for Riverside Luxury Cruises, talks with James Shillinglaw of Insider Travel Report at last month’s ASTA River Cruise Expo about how her river cruise line gives you a new luxury option for your clients on the rivers of Europe. Riverside, which two years ago bought Crystal River Cruises’ ships, is now featuring three vessels—Riverside Mozart, Ravel and the newly rechristened Debussy—sailing the Rhine, Rhone, Danube and other rivers. For more information, visit www.riverside-cruises.com.

Linken D’Souza, senior vice president of food and beverage for Royal Caribbean International, talks with Alan Fine of Insider Travel Report about the new Oasis-class Utopia of the Seas. He highlights the ship's innovative dining options, including grab-and-go choices and themed dining designed for a ship with short itineraries. D'Souza also discusses crew training and advanced food prep technology, including a laser that cuts cakes into 100 slices in any shape in 45 seconds without waste. For more information, visit www.cruisingpower.com or www.RoyalCaribbean.com.

Troy Haas, Brownell Travel’s president and CEO, talks with Dawn Barclay of Insider Travel Report at this Birmingham, Ala.-based host agency’s annual conference, held earlier this month in New Orleans. Haas details the history of his luxury agency, which many regard as one of the first travel agencies in the U.S., as well as the new programs and services it offers to its independent advisors today. For more information, visit www.brownelltravel.com.

Phil Dickinson, leading international markets development and MICE for Visit Qatar, talks with James Shillinglaw of Insider Travel Report on a tour of this thoroughly modern and fascinating destination. Dickinson reviews many of Doha’s attractions, including the massive new Meryal Waterpark, major luxury shopping malls, the famed Souq, multiple museums, top dining and stadiums from the World Cup in 2022. For more information, visit www.visitqatar.com.

Top international and domestic destinations often cater specifically to the family travel market. In this panel, you’ll find how Peru, Puerto Rico and Cayman Islands offer great options for families, including activities and sightseeing, accommodations and more. You’ll find out how these destinations target the family market and what marketing materials they have to help you sell to families. Moderated by Alan Fine, chief multimedia officer and co-founder of Insider Travel Report, panelists include Cecilia Berrocal, North America & U.K. market executive for PromPeru, www.PeruAgent.com; Johanna Gonzalez, leisure sales manager for Discover Puerto Rico, www.DiscoverPuertoRico.com; and Dan Tauger, national sales manager for Cayman Islands, www.CaymanRewards.com and www.VisitCaymanIslands.com/SalesTeam.

Helen McCabe-Young, senior vice president of marketing for Virtuoso, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week in Las Vegas about how the luxury travel network is marketing the benefits of both its travel advisor members and preferred partners, using a series of dedicated So Virtuoso videos, a revamped Virtuoso magazine, new digital marketing and much more. For more information, visit www.virtuoso.com. 

Giorgio Rusconi, director of resort operations for Half Moon in Montego Bay, Jamaica. talks with Alan Fine of Insider Travel Report about his 400-acre resort's efficient recovery efforts after Hurricane Beryl, and its division into the traditional Founder's Cove and contemporary Eclipse areas. Rusconi highlights the resort's multi-generational appeal and extensive amenities, including restaurants, bars, golf course, gym, tennis and pickleball courts, horseback riding and spa. For more information, visit www.HalfMoon.com.

TourRadar’s Julia Müller, product manager, and Clemens Grave, director of product, show Alan Fine of Insider Travel Report exactly how their online adventure booking tool can be used to benefit all travel advisors. They reveal the newest features of the booking tool, including secure payments that can be split between members of a group, customizable itineraries, seamless communication with operators, the ability to negotiate commission levels and much more. For more information, visit www.TourRadar.com/agents and www.TourRadar.com.

Ted Adderley, vice president of sales for Atlantis Paradise Island, talks with James Shillinglaw of Insider Travel Report during the 25th anniversary celebration of the opening of the Royal Towers at Atlantis, the iconic hotel that has become one of the symbols of the Bahamas. Adderley, who began working for Atlantis more than 25 years ago, relates the history and development states of the massive resort, which was conceived and built by the legendary Sol Kerzner. For more information, visit www.atlantisbahamas.com.

Linken D'Souza, global head and vice president-food & beverage for Royal Caribbean International, talks with James Shillinglaw of Insider Travel Report aboard the newly christened Icon of the Seas about what’s to eat and drink aboard the ship. D’Souza describes the wide range of cuisine, from the upscale Empire Supper Club to the new Aqua Marketplace to the three story, and our personal favorite—the chicken and waffles concoction at Basecamp. For more information, visit www.cruisingpower.com or www.royalcaribbean.com.

Dave Hershberger, owner of Prestige Travel in Cincinnati, last month won Travel Leaders Network 2023 Golden Legacy associate award, which recognizes outstanding professionalism and commitment both to the network and to the travel industry. In this interview, Hershberger talks about how his agency has grown over the years  and how he got so involved with ASTA, for which he served as chairman, and with Travel Leaders itself. For more information, visit www.prestige-travel.com or www.travelleadersnetwork.com.

Patricia Yates, CEO of VisitBritain, talks with James Shillinglaw of Insider Travel Report, about the latest Britain travel marketing campaigns, key events your clients might want to book around, and new attractions and activities outside of London. This year Britain will showcase the coronation of King Charles III and much more in its messaging to travel advisors and travelers. For more information, visit www.visitbritain.com.

Finn Ackermann, chief commercial officer at Iberostar, talks with Alan Fine of Insider Travel Report about the new JOIA Aruba by Iberostar, the exciting evolution of Iberostar's new brand identity and the company's firm commitment to sustainability. For more information, visit www.iberostaragents.com/us.  

The alliance between Iberostar and IHG excludes Iberostar’s interests in Cuba. 

Ana Margarida Morgado, PR manager for Taylor’s Winery in Porto, talks with Jennifer Lutz of Insider Travel Report about the unique attributes of port, one of the most famous type of wine in the world and one that is only produced in Portugal. Morgado details the different types of port, the vintages and how to enjoy it. For more information, visit www.taylor.pt or www.visitportugal.com.

Ruben Rodriguez, president-U.S.A for MSC Cruises, talks with James Shillinglaw of Insider Travel Report about MSC Euribia, MSC’s brand new flagship, which just completed the first carbon net zero emissions cruise in history. The LNG-powered ship was christened last week by Sophia Loren, who has now named 20 MSC ships. Rodriquez details the many new features of this extraordinary vessel, which is positioned as one of the most sustainable cruise ships at sea. For more information, visit www.msccruisesusa.com.

Lori Nelson-Kraft, senior vice president of corporate affairs for the Formula 1 Las Vegas Grand Prix, talks with James Shillinglaw of insider Travel Report about how your clients can see this year’s race and experience all that goes with it. Scheduled the weekend of Nov. 21-23, this year’s Grand Prix promises to be as big event as last year’s race. Nelson-Kraft details the different packages and viewing opportunities, including the best places to watch the race. For more information and tickets, visit www.f1lasvegasgp.com.

Nicola Madden-Greig, president of the Caribbean Hotel and Tourism Association (CHTA), talks with Alan Fine of Insider Travel Report at the 42nd Caribbean Travel Marketplace in Montego Bay about how the Caribbean is growing with new air connectivity, new accommodations and regional tourism. Madden-Greig highlights the role of digital solutions and social media in promoting the Caribbean, noting a younger demographic's interest and new generational travel trends. For more information, visit www.caribbeanhotelandtourism.com.

Many destinations cater to the luxury market because it can be the most lucrative for their tourism. This Virtual Roadshows-Selling Luxury panel showcases top destinations around the world that actively market to luxury travelers and the travel advisors who book their vacations. You’ll learn what luxury products each destination wants to highlight, including top accommodations, attractions and activities. This panel, moderated by James Shillinglaw of Inside Travel Report, includes Belaj Santic, director of Hvar Tourist Board; Mette Ejlskov, project manager-leisure tourism for Visit Denmark; and Juana Ortiz Basso, commercial deputy director for Visit Los Cabos. To watch the entire show on demand, RSVP for free at www.taconnect.travel/2024-agent-reg-lux-vrs.

Chris Prelog, president of Windstar Cruises, talks with James Shillinglaw of Insider Travel Report on board his President’s Cruise on Star Pride about Windstar’s new Canary Islands itinerary, two ships deployed in Tahiti, the line’s acquisition of two new vessels and much more. For more information, visit www.windstarcruises.com.

Rhona Young, our guide at The Clydeside Distillery, talks with James Shillinglaw of Insider Travel Report about this very first distillery experience  in Glasgow. While there are plenty of distilleries around Scotland, this is one your clients can tour in the city itelf. Young details the history of the distillery, the origins of whiskey, and the process of making Scotland’s finest. It’s the very first day of our VisitScotland fam trip Enchanting Scotland. For more information, visit www.theclydeside.com or www.visitscotland.com

Shweta Jain, the new chief marketing and sales officer for The Lela Palaces, Hotels and Resorts, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week in Las Vegas. Jain showcases The Leela’s 12 award=winning properties, each with its own unique location, art, culture and cuisine accompanied by Indian hospitality, celebratory rituals and immersive experiences. Find out what’s new and how you can create a real Indian luxury experiences with The Leela. For more information, visit www.theleela.com.

Jamie Paiko, vice president of sales-North America for Cunard, talks with James Shillinglaw of Insider Travel Report about Cunard as the staple of luxury travel, new roundtrip ports from Seattle and Miami and the celebration of the line’s newest ship, Queen Anne. For more information, visit www.onesourcecruises.com/onesource/ext-pages/nam/cunard-partnership.

Michael Heath, CEO of Aurora Expeditions, talks with Alan Fine of Insider Travel Report about his Australian-based adventure cruise company, founded by Greg Mortimer. Heath describes the company’s two ships, their itineraries to both the South and North Polar regions, and the activities that differentiate their Polar voyages from the competition, including snorkeling and scuba diving. For more information, visit www.aurora-expeditions.com.

Top international and domestic destinations often cater specifically to the family travel market. In this panel, you’ll find how Malta, Australia and Laurel County in Kentucky offer great options for families, including activities and sightseeing, accommodations and more. You’ll find out how these destinations target the family market and what marketing materials they have to help you sell to families. Moderated by Alan Fine, chief multimedia officer and co-founder of Insider Travel Report, the panelists include Michelle Buttigieg, representative-North America for Malta Tourism Authority, www.VisitMalta.com and www.TravelAgentAcademy.com; Gustavo Inciarte, account manager, Western Canada for Tourism Australia, www.AussieSpecialist.com; and Kelly Burton, executive director for the London-Laurel County Tourist Commission in Kentucky, www.VisitLondonKY.com.

John Lovell, president of Travel Leaders Group, talks with James Shillinglaw of Insider Travel Report at last week’s Travel Leaders Network EDGE conference in Nashville about where the network stands today and how its members have recovered from the pandemic period. Lovell details how Travel Leaders is leveraging the power of its parent Internova Travel Group, what sales look like for 2023 and into 2024, and why he believes now is the absolute “best time” to be a travel advisor. For more information, visit www.traveleadersnetwork.com. 

Shaun Benesch, chief financial officer of the Flockhill Lodge in New Zealand, talks with Lark Gould of Insider Travel Report about the history and transformation of a former sheep station into a luxury lodge accessible by car, train or helicopter. Venishek discusses how the lodge caters to high-end guests, offering a range of wilderness and wellness activities on a vast property, with new villas coming in December. For more information, visit www.flockhillnz.com.

Roger Block, president of Travel Leaders Network (TLN), gives Dawn Barclay of Insider Travel Report an update on his consortium, which is the largest in the U.S. in terms of number of member agencies. Block details what TLN has accomplished over the past year, what sales look like for 2023, and what the future holds. For more information, visit www.travelleaders.com.

Angie Licea, president of Global Travel Collection (GTC, talks with James Shillinglaw at Elevate, her group’s first combined conference taking over Virgin Hotels New York last week. Licea details how GTC, billed as the world’s largest collection of  luxury travel agencies—including Protravel International, Tzell Travel Group, and Colletts Travel, as well as Andrew Harper, In the Know Experiences, All Star Travel Group and R. Crusoe & Son—are combining for education and training, preferred supplier meetings and more. For more information, visit www.globaltravelcollection.com.

Linden Coppell, vice president of sustainability and ESG for MSC Cruises, talks with James Shillinglaw of Insider Travel Report about why MSC Euribia is one of the most sustainable and eco-friendly cruise ships at sea. MSC has even focused much of its advertising message on the ship’s “green” features, including the fact that it just completed the first zero emissions sailing to illustrate how this can be done for cruises now and in the future. For more information, visit www.msccruisesusa.com.

Ashley Hunter, senior vice president of partnerships for Avoya Travel, talks with Alan Fine of Insider Travel Report about how partnerships with Certares (a major investor in the company), Travel Leaders Network, the American Society of Travel Agents (ASTA) and Cruise Lines International Association (CLIA) help Avoya to secure new products, programs and professional development in support of its independent affiliates. Hunter also discusses Avoya's newest programs, including Avoya Flight and Avoya Hotels. For more information, visit www.AvoyaNetwork.com.

Brent Hill, CEO of Tourism Fiji, talks with Alan Fine of Insider Travel Report at the Fiji Tourism Exchange about the growth in tourism for Fiji, highlighting record numbers in 2023 and continued growth in 2024. He attributes tht growth due to the increasing number of American travelers arriving from direct flights from major U.S. cities. He also discusses the rise in solo and female travelers, the growing cruise sector, North America marketing efforts and new hotel development. For more information, visit www.Fiji.com.fj.

Valerie Wilson, chairman of Valerie Wilson Travel and godmother of SH Diana, and Joe Maloney, Swan Hellenic’s new vice president of sales for North America, talk with Pam Apple of Insider Travel Report about Swan Hellenic’s newest entry in luxury expedition cruising, Wilson tells us what she likes about the ship, which she christened last month, and Maloney tells you how to sell it. For more information, visit www.swanhellenic.com.

Peter Frost-Pennington of Muncaster Castle in the Lake District of England, gives James Shillinglaw of Insider Travel Report a great tour of his family’s castle, which is now been run by his son Ewen (and both overseen by Peter’s wife Iona, who they say is the real power behind the throne). Peter showcases the Great Hall, the Portrait Gallery, the Dining Room and the opulent Library in this updated medieval castle. For more information, visit www.muncaster.co.uk.

Roberto Moscara, general manager of the Sheraton Puerto Rico Resort & Casino, talks with James Shillinglaw of Insider Travel Report about his hotel, which is well-located next to the Convention Center and an entertainment complex. With a great selection o restaurants, a casino, a popl and a spa, the refurbished property, which earlier this month hosted the ASTA Global Conference,  is the perfect place to combine a business and leisure trip. It’s close to Old San Jan but also right across the street from the convention center. For more information, click on Sheraton Puerto Rico Resort.

Rick Spath, cruise director once again on Crystal Serenity, talks with James Shillinglaw of Insider Travel Report about the refurbished ship’s return to service along with 80 percent of its former crew. Spath, who was cruise director of Serenity for the former Crystal Cruises, details how he and his fellow crew members are thrilled to be back onboard, how the ship delivers great entertainment and dining, along with larger, renovated suites, and how it continues to deliver a truly Crystal luxury experience. For more information, visit www.crystalcruises.com.

During this panel, originally posted during our Virtual RoadShow: Adventure & Expedition Travel, held Jan. 23-26 and moderated by James Shillinglaw of Insider Travel Report, top expedition cruise and adventure tour executives tell you what to book in expedition and adventure this year and beyond. They detail the products, the target clients, and the trends in adventure and expedition travel. Panelists include Cara Matthew, regional sales manager for Quark Expeditions; Anthony Iozzia, regional sales director for Atlas Ocean Voyages; Becky Helms, sales director-East, Hurtigruten; Kent Phillips business development manager, Exodus Travels; and Kimberly Stirdivant Wason, director of partnerships at Tour Radar.

There are so many luxury cruise options that travel advisors can book for their clients—from small ships to mid-size vessels to large ships, expeditions and river ships. This panel examines how several segment of the luxury cruise market offer and what support and training they provide to advisors. Moderated by James Shillinglaw of Insider Travel Report, the panel includes Rebecca Stacey, area sales director-West for Quark Expeditions; Elizabeth Fettes, vice president-sales for Scenic Group; and Tricia Wolf, vice president-field sales for Oceania Cruises. To watch the entire Virtual Roadshow on demand, RSVP for free at www.taconnect.travel/2024-agent-reg-lux-vrs. 

Andreas Schmidt, general manager of the Grand Velas Los Cabos and the Grand Velas Boutique Hotel in Los Cabos, talks with Alan Fine of Insider Travel Report at Pleasant Holidays' 10th Elite Experiences conference. Schmidt highlights the differences between the two adjoining five-star luxury all-inclusive properties, including the larger Grand Velas Los Cabos and the adults-only Grand Velas Boutique Hotel. Guests of the boutique hotel can access amenities at the larger property, including, at no extra charge, the only Michelin-starred restaurant at an all-inclusive hotel in the area. For more information, visit www.grandvelas.com, www.PleasantAgent.com or www.PleasantHolidays.com.

Conor O'Leary, managing director of historic Gleneagles, gives James Shillinglaw of Insider Travel Report an update on what’s new and what stays traditionally the same at this famed Scottish golf resort. Interviewed at Virtuoso Travel Week last month in Las Vegas, O’Leary highlights the sumptuous spa and health club, Michelin-star dining and activities such as Land Rover driving and falconry, which make Gleneagles one of Scotland’s top luxury resorts. For more information, visit https://gleneagles.com. 

Roberto Protezione, general manager of Castelfalfi, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes about his completely renovated luxury resort that encompasses an entire historic town in Tuscany, Italy on 2,700 acres. It offers a full range of accommodations, restaurants, golf and other activities for all kinds of guests in a former medieval town. For more information, visit https://www.castelfalfi.com.

Jennifer Williamson, deputy general manager of AC Hotel Glasgow, talks with James Shillinglaw of Insider Travel Report about her brand new 245-room hotel in the heart of the city. The property features a new wing and restored building that formerly served the Parish Halls during the Victoria era. The hotel, which offers a casual restaurant and an already popular bar, was the first stop on a five-day fam trip of Scotland hosted by VisitScotland. For more information, click on AC Hotel Glasgow.

Shari Munroe, director of sales and marketing for Aristo Kat Tours Limited of Montego Bay, Jamaica, talks with Alan Fine of Insider Travel Report about his private yacht cruises, with a fleet of five yachts, and  how his company can entertain groups of 10 to 40 people. Aristo Kat Tours'  customizable packages include private chefs, mixologists, snorkeling, DJs and more. For more information, email reservations@AristoKatTours.com or visit www.AristoKatTours.com.

Ken Muskat, managing director of Scenic Group U.S.A., talks with James Shillinglaw of Insider Travel Report at this year’s ASTA River Cruise Expo about what his two brands, Scenic and Emerald, are doing on the rivers of Europe and the rest of the world. Muskat is now a year on the job of his multi-brand ocean and river cruise company, which delivers ultra-luxury and high-premium cruise experiences. For more information, visit www.scenicusa.com and www.emeraldcruises.com.

Pascal Goger, master and commander of Le Ponant, talks with James Shillinglaw of Insider Travel Report about his classic and now thoroughly renovated three-masted sailing yacht on a cruise from Athens to Dubrovnik. Goger details how Le Ponant delivers a private yacht experience, complete with wonderful dining and great service—and of course the beauty of a ship under full sail. For more information, visit www.ponant.com.

Parveen Chander Kumar, executive vice president-sales and marketing for Taj Hotels & Resorts, talks with James Shillinglaw of Insider Travel Report about Taj’s growth and expansion plans, where it’s heading next, what makes for a Taj luxury experience India-style and more. This interview is part of our coverage of ILTM Cannes, held Dec. 4-7 in France. For more information, visit www.tajhotels.com.

Andreas Pitsch, veteran hotel general manager on Star Pride, talks with James Shillinglaw of Insider Travel Report about what guests experience onboard the Windstar Cruises ship, which was stretched to two years ago accommodate more passengers, a bigger spa, revamped suites and two new restaurants. Pitsch details the accommodations, the dining and the service onboard. For more information, visit www.windstarcruises.com. 

David Griffiths, event director for the International Golf Travel Market, talks with Alan Fine of Insider Travel Report about the largest global golf tourism event, bringing together around 400 exhibitors and 350 buyers (travel advisors) from 45 countries to network in Lisbon starting Oct. 14, 2024. The annual event has seen significant growth, particularly from North America, driven by the increasing popularity of golf with younger and female golfers. For more information and to attend, visit www.IGTMarket.com.

Ships are getting larger and more intricate, with even more stateroom categories, dining options, activities, new technology and even dedicated island or beach destinations that guests can visit. This panel of major cruise line executives takes a look at the new products, services, activities and destinations that make for modern cruising today. If you can think it, they are offering it on these grand palaces at sea, whether it’s on a mega-ship or a medium-sized vessel. This panel of cruise experts tells you what’s new on modern larger or medium-size cruise ships and how to sell it. Panelists are John Diorio, vice president-North America sales, Virgin Voyages and Anthony Meloro, director, business development support trade & host travel partner relations for Royal Caribbean. For more information, visit www.VirginVoyages.com and www.RCCL.com.

Joe Leon, head of sales for Silversea Cruises, talks with Alan Fine of Insider Travel Report during the  inaugural for Silver Ray in Lisbon. Leon discusses Ray's extensive use of glass for unprecedented destination views, the flexibility in Silversea's door-to-door fares, and the bonus commission points awarded to travel advisors who sell Silversea's expedition product, as well as additional points for selling to new-to-brand customers. For more information, visit www.MySilverSea.com and www.Silversea.com.

Oasis Travel Network CEO Lee Smolinski and Jill LaBarre, senior vice president of sales and industry engagement, talk with James Shillinglaw of Insider Travel Report at this month’s Signature Travel Network conference in Las Vegas about what’s new at OTN, one of the largest and fastest growing host agencies. OTN now has a brand new compensation program that provides top producing advisors with 100 percent commission. For more information, visit www.oasistravelnetwork.com.

Steve Odell, the new chief sales officer at Regent Seven Seas Cruises, talks with James Shillinglaw of Insider Travel Report about his exciting return to the luxury cruise line along with the newest addition to the World’s Most Luxurious Feet, new immersive itineraries that travel advisors can book for their clients, and how Regent Seven Seas is the best partner for luxury travel advisors. For more information, visit www.rssc.com/agent, www.rssc.com/regent-elevate and www.rssc.com/travel-advisor-specials.

Corinne Steel, cruise director for Sun Princess, talks with James Shillinglaw of Insider Travel Report, about the entertainment and activities guests can find onboard the newest ship in the Princess fleet. From an acrobatic circus-like show in the signature Dome to full production shows in the Princess Arena, there’s something for everyone on Sun Princess, plus tons of activities and games to experience. For more information, visit www.princess.com. 

Karl Langdon, general manager of Ulusaba Game Reserve, talks with Angela Hughes of Insider Travel Report about Sir Richard Branson’s private game reserve in South Africa. Comprised of Safari Lodge, Rock Lodge and Cliff Lodge, Ulusaba offers a family-friendly environment, surprise elements and immersive experiences. For more information, www.virginlimitededition.com/en/ulusaba.

Mohammed Sheik of Meryal Waterpark talks with James Shillinglaw of Insider Travel Report about this major new destination theme park in Qatar. With the interesting theme of the discovery of oil in Qatar, Meryal features amazing waterslides, one that looks like an oil derrick, and other attractions that promise fun for the whole family. For more information, visit www.meryalwaterpark.com.

Belinda Hindmarsh, deputy CEO-global business for Ponant, talks with James Shillinglaw of Insider Travel Report about what’s to come for her French-owned luxury expedition cruise line. Hindmarsh describes Ponant’s growing fleet of sustainable ships, including the flagship Le Commandant Charcot, as well as plans for the “greenest” cruise ship ever, set to debut as early 2030. She also details some of the most innovative itineraries to off-the-beaten-path destinations in the cruise business. For more information, visit https://us.ponant.com.

Zane Kerby, president and CEO of the American Society of Travel Advisors (ASTA) talks with James Shillinglaw of Insider Travel Report about last week’s successful and newly renamed Travel Advisor Conference where ASTA heard that American Airlines had backed down from unilaterally implementing NDC and instituting restrictions on how passengers could earn AAdvantage frequent-flyer miles. ASTA also unveiled plans to expand its Verified Travel Advisor program for members. For more information, visit www.asta.org or www.traveladvisorconference.org.

Emma Gordon, senior marketing manager for Manchester, talks with Alan Fine of Insider Travel Report about the explosion of accommodations and entertainment venues in her city in the north of England. From 2022 to 2024, more than 4,000 new rooms will have been added to the city’s inventory, 400 of which will be new rooms in the hotel being built as part of Etihad Stadium, home of the English Premier League football champions Manchester City. Gordon also details other new arenas, food halls, museums and festivals, as well as the new commissionable Manchester City Pass. For more information, visit www.VisitManchester.com. 

Jerry Mpufane, president of North America and global creative leader for South African Tourism, talks with David Cogswell of Insider Travel Report about the attendance at this year's Indaba, the annual leisure trade show owned by South African Tourism, with the specific objective of creating market access for African tourism products. Mpufane also discusses the return of airlift and the development of the North American market. For more information, visit www.indaba-southafrica.co.za and www.southafrica.net.

Marcus Leskovar, executive vice president of Amadeus River Cruises, talks with James Shillinglaw of Insider Travel Report at the ASTA River Cruise Expo last month about his Austrian-owned river cruise line, which has been plying the rivers of Europe with luxury ships since 1997. Now Amadeus is about to launch one of the most innovative river ships ever, one that runs on electric battery power, making it the ultimate sustainable vessel. For more information, visit www.amadeus-rivercruises.com.

Fulvio de Bonis, president and founder of Imago Artis Travel, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about his destination management company specializing in luxury Italy vacations. De Bonis tells you how his company can help your clients discover Italy in a whole new way. For more information, visit www.iatravel.com.

Why was famed Chef Wolfgang Puck in Budapest at the ASTA Global River Cruise Expo just hours after hosting an Oscars party at his Spago restaurant in LA? Chef Puck tells James Shillinglaw of Insider Travel Report about his long and storied carrier, the longevity of his famed restaurant, how he had achieved success, and why he keeps focused on his culinary career with the opening of a new Spago at the Matild Palace Hotel in Budapest. For more information, visit www.wolfgangpuck.com.

Nelson Martins, general manager of the new Norwegian Viva, talks with Alan Fine of Insider Travel Report about how his new ship caters to guests with a wide range of accommodations and services, including high-end suites and special solo cabins. Martins tells you how to select the right accommodations that work best for your clients. For more information, visit www.ncl.com or www.NorwegianCentral.com.

Dana Marschner, international PR and sales manager for the Leipzig Tourism and Marketing Company, talks with Alan Fine of Insider Travel Report about Leipzig's status as an underrated city in Germany. Visitors can follow a music trail connecting places frequented by Bach and Mendelssohn, or see where more than 70,000 citizens gathered on Oct. 9, 1989 for a peaceful demonstration that contributed to the fall of the Berlin Wall and the eventual reunification of Germany. For more information, visit www.VisitSaxony.com and www.Leipzig.Travel.

Flora Gassier, market development specialist for New Brunswick, talks with Alan Fine of Insider Travel Report about why she decided to move from such beautiful French locales as Marseille and Martinque to settle in New Brunswick. Gassier describes new lodging options and new experiences, including the Lumina night walk, as well as walking the seafloor when the tide goes out at Hopewell Rocks, and much more. For more information, email Flora.Gassier@GNB.ca or visit www.TourismNewBrunswick.ca.

Andrea Franklin, CEO of Barbados Tourism, talks with Alan Fine of Insider Travel Report at the Caribbean Hotel and Tourism Association's 42nd annual conference about efforts to increase Barbados airlift and hotel rooms, and attract major sports events and more. For more information, visit www.VisitBarbados.org.

Wes Springer, owner of Paths Less Travelled, talks with James Shillinglaw of Insider Travel Report about his niche tour operation focused on travel beyond Prague in the Czech Republic to the small cities and towns of the rest of the country. Springer, whose wife is from the Czech Republic, began his company to focus on the beers and wines of the country. For more information, visit https://pathslesstravelled.com.

Richard Alexander, general manager of The Lana Dubai-Dorchester Collection, talks with James Shillinglaw of Insider Travel Report about his brand new luxury property in downtown Dubai, providing guests with spectacular suites, great restaurants and a rooftop pool and bar with amazing views of the Burj Khalifa and more. For an interview with Alexander more than a year ago when the resort was under construction, click Here. For more information, visit www.dorchestercollection.com/dubai/the-lana.

Carmen Roig, vice president of sales for Princess Cruises, talks with Alan Fine of Insider Travel Report about her favorite features on the new Discovery Princess, most especially the 360 dining experience, a gourmet dinner in a wrap-around IMAX-like theater. which now can be purchased by suite guests. For more information, visit www.princess.com.  

Yaron Liberman, general manager of The Norman, talks with James Shillinglaw of Insider Travel Report about his stylish boutique hotel in one of Tel Aviv’s trendy neighborhoods near restaurants and attractions. The Norman, which opened in 2014, continues to be one of Israel’s most luxurious properties. This is part of our coverage of ILTM Cannes, which took place Dec. 4-8 in France. For more information, visit www.thenorman.com.

Kenneth Wong, MICE & cruise general manager for the Hong Kong Tourism Board, talks with Alan Fine of Insider Travel Report about how Hong Kong is looking to regain its position as Asia's cruise hub by working and communicating closely with cruise operators, facilitating itinerary planning, and granting port operating cost subsidies. With the entire Hong Kong region now open, Wong suggests travel advisors book the Greater Bay Area for pre- and post-cruise extended visits. For more information, visit www.partnernet.hktb.com  or www.discoverhongkong.com.

Jamie Paiko, vice president-sales, North America for Cunard, talks with James Shillinglaw of Insider Travel Report about the fourth Queen in the fleet, which offers a mix of classic Cunard luxury with a modern twist. With sumptuous suites, dining in the classic grills and specialty restaurants, West End theatrical shows and nightly entertainment, Queen  Anne offers a Cunard experience for a new age. For more information, visit www.cunard.com.