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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers CIRCLE - A Community for Ethically Conscious Designers & Changemakers Fast-track your career with our 12-week training programme: Coaching & Mentoring for Innovators & Change-Makers with Gerry Scullion In this episode, I speak with Kasper Bjørkskov. A former architect and activist based in Copenhagen. We speak openly about his role within the existing systems in society, and why he switched from architecture to activist. What triggered this? And also, what is he striving to achieve? He’s extremely passionate about raising awareness of what we do as a collective and what we need to do more of within the complex systems of impact around climate change, sustainability, and initiating more and more communities to change for the better. He’s a truly wonderful guest, you’re going to love this one. linkedin.com/in/kasper-benjamin-reimer-bjørkskov-660a4899 Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show we have Michael Rios from the UN and more specifically the UNDP. Now Mike is Head of DigitalX and based in Cambodia and in this episode we explore Mike's own journey that has led him from all over the world pretty much but we drill down into the projects that he's most proud of, which includes projects within the social impact space. From working in creative advertising for companies like Nike and Coca-Cola to ultimately finding fulfilment in social entrepreneurship in Cambodia. Mike shares pivotal moments, including a radical intervention from a mentor that led him to Thailand, teaching at a rural school, and experiencing the stark realities of poverty and the power of social enterprises. His journey prompts reflection on the true meaning of success and fulfillment beyond consumerism and materialism. I know you're going to love this episode so let's jump straight in. linkedin.com/in/mikerios Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers We have an absolutely incredible treat for you on the show. Let me tell you a bit of a background. So when I’m travelling, or when I lived in Australia, and I get asked where I’m from, I say I’m from Ireland. But when I’m in Ireland, I say I live in Dublin, I’m from a place called Drogheda. And when I’m in Drogheda, I tell them where I grew up. Well the location is not only the place of my birth, but it’s really, really historic. It’s on the banks of the River Boyne, a hugely historic location in Irish history for various reasons but this river is known internationally as the Brú na Bóinne, which refers to the mansion or the palace of the Boyne. And from the age of about 8 or 9, I remember going on a school tour and I became somewhat obsessed with this area of the river because on the bend of that river is a Neolithic tomb that predates the pyramids and is approximately 3,200 years old, Before Christ. It’s a World Heritage Site and it’s quite simply a remarkable and a spiritual location, for me particularly, that I believe offers us a really rich connection to the past. In this episode, I speak with Anthony Murphy of Mythical Ireland. Now Anthony is also from where I’m from in Drogheda and over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area. Together with local artist Richard Moore, who coincidentally was instrumental in encouraging me as a teenager to pursue my love of design, well they’ve explored and uncovered knowledge that offers us new perspectives into what it might have been like at the time of Newgrange. Now of course, a lot of this is speculation, but we discuss nevertheless, what we believe we do know. There’s an unbelievable revelation for me in this conversation, about things like, how they transported these huge boulders that are engraved from over 120km away to the site at Newgrange, how do they do that? Back and forth from the UK and further afield using boats? I’m keen to learn more about the potential of the social structures at that time to try and get a peek of what it was like. Anthony was happy for me to get a clearer picture on what that might have looked like at the time. So from a Human Centered Design perspective, I’m really curious what we can learn and derive from the Neolithic period and where we are today. linkedin.com/in/anthony-murphy-42018622 https://mythicalireland.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Hey Everyone and welcome to another episode of This is HCD. Today in the show, we have two of the board members from the Next Gen SDN Conference, Lea Sevšek and Jihee Hwang. We discuss the Young Talent Board’s role in bridging education and professional practice in service design, promoting diversity, and organising inclusive conferences. We speak about the upcoming event in April 2024. We explore why this event coming up in April is so powerful for supporting the next wave of emerging service design talent globally. We highlight volunteer opportunities, global reach and efforts to engage young talent. It’s a great one. Let’s jump straight in. https://sdn-youngtalentboard.org/conference https://www.linkedin.com/in/jiheehwang/ https://www.linkedin.com/in/lea-s-b3157011a/ Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome to another episode of This Is HCD. In this episode, I speak with Erica Heinz, author of Think in 4D, a brand new book aimed at user experience designers. It's absolutely beautifully designed, designed by themselves. And we discussed the industry of user experience or UX in detail, where she feels this book helps cover some of the voids due to the perceived shift in the user experience industry over the last decade. Now, Erica has been working with many amazing organizations and brings an awesome and much needed fresh perspective to user experience. She's truly wonderful. I loved speaking with her. Let's jump straight in. linkedin.com/in/ericaheinz Discount code for 10% off 'Think in 4D' book (eBook or hardcover): THISISHCD Go to http://thinkin4D.com to redeem Learn more about your ad choices. Visit megaphone.fm/adchoices

Todays sponsor MIRO: https://www.miro.com/podcast In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and a key figure at Harmonic. From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design. Discover the significance of staying true to one's purpose amidst rapid change, the importance of self-care in the entrepreneurial journey, and the diverse applications of service design in today's organizations. Whether you're a seasoned design enthusiast or just starting out, this chat offers rich insights into creating impact in the world of design. https://thisisharmonic.com/ 12-week Coaching Programme https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design: https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/premium Learn more about your ad choices. Visit megaphone.fm/adchoices

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This episode was brought to you by the wonderful people at MIRO. Show some love by checking them out https://www.miro.com/podcast Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom-Tov. And as mentioned over recently, exited ANZ bank in Australia. Where after seven years, he was a crucial piece of their journey towards becoming more design centric. At the time of editing, there are over 200 designers within the organization. Pretty remarkable for any design led business out there. But even more. So when you think about the heavy regulation that persists within the areas of banking, This episode is quite simply a most listened for anyone within the banking space globally, who was banging their head against a wall dreaming of helping move the dial forward within the organization. Now we hear over's perspective on advice to designers who are in this situation right now. So even if you aren't part of a banking industry, This is a great opportunity to hear from behind the executive curtain, so to speak.  📺 watch this episode on our YouTube Channel Connect with Opher https://www.linkedin.com/in/opheryomtov/?originalSubdomain=au Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation. linkedin.com/in/kate-tarling-6b43b19 theserviceorg.com This episode is sponsored by Smaply https://www.smaply.com/?thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the way. Arun is recognised for his significant contributions to the service design field, regularly sharing insights through articles and LinkedIn posts, which is actually how we connected a number of years ago. He is valuable member of the Circle community on thisishcd.com, where he actively participates in events and stimulates engaging discussions. It's a conversation packed with insights, so let's dive in. Unlock show insight PDF: https://www.thisishcd.com/episode/following-the-service-design-journey-with-arun-martin linkedin.com/in/arunjmartin https://bootcamp.uxdesign.cc/early-journey-of-my-service-design-career-6f0e1fdb069b https://sites.google.com/view/sdbookclub/home https://www.linkedin.com/company/servicedesignjourneys/ Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #ServiceDesignJourney #CommunityEngagement #ServiceDesignBookClub Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich, evolving repository. We delve into the idea of rethinking constraints and consider a future where humans and software are more integrated. Jerry explains the unique, quirky aspects of TheBrain software and the challenges it presents, including integrating AI and inferring context from data. He emphasises the importance of externalising and curating thoughts. Our conversation underscores the significance of trust, assuming good intent, and working openly to build collaboration. Jerry also explores how belief systems affect growth, the extractive economy, the power of storytelling, and navigating a post-truth world. Together, we advocate for a radical approach to design that fosters growth and addresses societal issues. linkedin.com/in/jerrymichalski https://www.jerrysbrain.com/welcome Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #DesignImpact #KnowledgeManagement #Innovation #Collaboration #Trust #Storytelling #DesignThinking #Podcast #InnovativeDesign #KnowledgeManagement #FutureOfWork Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability. We also explore the evolving landscape of governance, discussing the need for more adaptable systems and a reimagining of traditional notions like borders and identity. Trust emerges as a central theme, with April highlighting its multifaceted role in personal and societal resilience. Throughout our discussion, she offers practical daily practices to cultivate the eight "flux superpowers," providing listeners with actionable strategies to better navigate life's unpredictability. linkedin.com/in/aprilrinne http://aprilrinne.com/ Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #FluxMindset #EmbraceChange #FutureResilience Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her journey into design and food justice, her innovative approaches to co-designing equitable solutions, and inspiring examples of local and regional food systems driving positive change. This conversation sheds light on the power of design to create meaningful social impact, all with a good dose of humour along the way. Join us as we rethink food systems through a human-centered lens! Watch this episode and subscribe on our YouTube https://www.linkedin.com/in/lucyrossflores/ The Human Centered Design Network We've just launched our free 5-Day Email course for changemakers. Subscribe https://www.thisishcd.com/ https://www.thisishcd.com/training https://www.thisishcd.com/community Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director atAccenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode... Connect with Emma https://www.linkedin.com/in/emmacarpenter/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly on improving chronic condition management through technology-driven approaches. This conversation offers valuable lessons on adaptability and the future of healthcare innovation. linkedin.com/in/avrilcopeland avrilcopeland.com https://www.linkedin.com/company/tickerfit/ This episode is sponsored by Smaply https://www.smaply.com/?thisishcd #HealthcareInnovation #Resilience #Entrepreneurship Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome to another episode of This is HCD. Several months ago, I started speaking with today's guest, Mike Parker, owner and founder of Liminal Coaching in Wales in the UK. I'd heard Mike's name mentioned several times over the years online, especially after reading the brilliant book by Dave Gray called Liminal Thinking several years ago. Now that book for me was transformative. Both personally and professionally, and over the years, as I explored ways and means to extend my level of knowledge in this space, I started to read more and more about the benefits of liminality to changemakers. So what exactly is liminality? And more to the point, what is liminal thinking? If you haven't read that book, I really encourage you to pick it up. It's a brilliant book and a brilliant read. Now, liminal thinking is a concept, an approach to problem solving and understanding. The world that deals with the power of the thresholds of perception and belief. Now, the term liminal comes from the Latin word limen, meaning threshold. And in a broader sense, liminality refers to a state of transition, the in between phase of a process of change, where you are on the threshold between one state and another. Some of Mike's work is really fascinating and involves holding space for yourself just to drift. So for anyone who knows me personally, they'd be familiar with the constant drive or chaos that surrounds my own life and is in constant conflict with this idea of just holding space. But I truly love it and I love practicing it. I might not be good at it. But I know I want to get better at it, but that's probably a really nice way of framing it. So this episode is going to be of interest to me, or of interest to you if you're like me in that sense, always running close to empty and always striving for perfection and really ultimately being critically hard on yourself from time to time. So in this episode we tackle some of those pieces and go deeper into Mike's practices. Let's get stuck in. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 -------- In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context that affects trust in public health systems. Victor also explores the role of visualization in making data accessible and actionable, and he shares insights from his personal journey into service design. In this conversation, Victor Udoewa discusses his unique cultural identity as a Nigerian American and how it shapes his perspective as a changemaker. He explores the concept of third culture kids and the advantages of having a multicultural background. The discussion transitions into participatory design, emphasizing the importance of trust and community engagement in design processes. Victor shares insights from his experiences in various projects, highlighting the significance of relationship building and asset-based methodologies in fostering trust and collaboration within communities. Watch this episode and subscribe on our YouTube Connect with Victor https://www.linkedin.com/in/udoewa/ The Human Centered Design Links We've just launched our free 5-Day Email course for changemakers. Subscribe https://www.thisishcd.com/ https://www.thisishcd.com/train-your-team https://www.thisishcd.com/community Learn more about your ad choices. Visit megaphone.fm/adchoices

Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Hey folks and welcome to another cracking episode on This is HCD. Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world. I truly respect Greg's mind and brain as one of the best thinkers around, and so too do Thinkers50 - a regular speaker at the their events. We tap into the work he's being doing around Leading Ecosystems, vs products or services. We speak about what business model's look like within organisations at the macular and also at scale. If you are working in spaces where you are trying to nudge the system towards becoming more customer or human-led, I think you will get a lot from this episode Now, before we jump in, today's episode is brought to you by our good friends at MIRO. I use MIRO on nearly all of my online training sessions with clients. I want to tell you why. In today's digital age, remote work is becoming increasingly common. MIRO is built with remote collaboration in mind, enabling teams to collaborate effectively, no matter where they are. One of the features that I haven't actually used until recently was the video conferencing feature from inside the application. This takes is to the next level!and think you will like it too Now, let's get into Greg's episode.. Watch this episode on our YouTube channel https://youtu.be/rnEWSCPzvHY Gregs links https://upruption.com/home/ https://www.linkedin.com/in/gregbernarda/ https://www.strategyzer.com/library/value-proposition-design-2 This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Support us by choosing Premium for €3.99 per month https://www.thisishcd.com/premium Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is brought to you by our good friends, MIRO > https://www.miro.com/podcast Join Premium This is HCD and receive access to our back-catalogue of 250+ other episodes, plus access this episode several days earlier Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work. But what about if your job was to help unlock the potential, and you encourage play to do that in the workplace? Well, earlier this year, Adam Lawrence and Marcos Edgar Hormess, who I've worked with for many years, mentioned to me about a new play kit that they were involved in creating with Playmobil Pro. And I bought the full pro kit myself out of my own money. So this isn't an advert. I paid for this kit myself. But once I got it, I hit a few stumbling blocks. And I wasn't entirely sure how to weave it into my sessions or my workshops with my clients. Now, Frank, the MD of PlayMobile Pro, who I spoke to earlier in this year on the podcast, was awesome and connected me with today's guest, Juan Prego. Now, on the topic of play, I've been a big fan of Miro for many, many years. It's the tool of choice for my online workshops. And they've kindly sponsored today's episode. And the sessions and learning experience that I provide for my clients are always fun. And I put this down to the utilizing of Miro's fun features inside their tool. And I can really curate whatever experience I want to have within my canvases. Now Miro are helping us out. By sponsoring this episode, as I said, so if you want to show some love, why not check out what they've been doing by visiting Miro. com forward slash podcast, or by clicking the link in the description or show notes, depending on where you're listening or watching this episode. Now, if you are listening, did you know that you can watch this episode on our YouTube channel? People are absolutely loving the fact that they can see the guests chat about things. So be sure to subscribe if you can get a chance and check out our YouTube channel. Back to Juan. He's produced an awesome book, Play Like a Pro, that is due out later this year in 2023 in English. And I have a copy of it and it's awesome. It's great to hear Juan though in this episode talk about how he recommends weaving methods like Playmobil Pro into his sessions. Is it as simple as just cutting and pasting? And also cover off his thoughts regarding Playmobil Pro versus LEGO Serious Play etc. There's a debate in the community on which is best. Not much of a debate anyway. Let's jump straight in. https://juanprego.com/en/ Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers We have the pleasure of hosting Elisabeth Graf, affectionally known as Lilli. We connected a number of months ago on LinkedIn and I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet. Hailing from the beautiful area of Verona in Italy, somewhere I’ve never been but want to go, Lilli is truly on a mission to scale her knowledge, to maximize her impact, not only in her locale of Verona, but also globally through her dedicated community IMMA Collective, which we talk about in greater detail. Lilli, as you will probably get to see, is a wonderful human being and a really truly genuine example of what I refer to as a change maker. She’s taken personal and professional risks to really help enable change and I believe it is 100% worth connecting with her through her website or LinkedIn. Without further ado, let's dive into Lilli's incredible journey and learn more about her inspiring work. linkedin.com/in/elisabeth-lilli-graf https://www.immacollective.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights transparency, localism, iterative design processes, and the responsibility of designers to advocate for ethical practices. Sidney concludes by sharing his plans to launch a consultancy focused on reducing environmental impact and fostering sustainable behaviours. linkedin.com/in/sidneydebaque Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking. Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but mainly going to cover off some of the main points here. We talk about the power of drawing and visualisation, the influence of belief systems on reality, and the importance of finding common ground with those that we're working with. Dave shares his insights on facilitating workshops and encouraging active participation, something many of us are really struggling with. As well as nurturing creativity and challenging beliefs. This conversation really highlights the need for trust and open-mindedness. How do we get that in order to drive meaningful change? Dave also discusses his experience and how he got his first break, really creating infographics for newspapers, and then teaching others to draw to create that alignment. Now he shares the story of starting his company, XPLANE, and the power of information visualisation. We really stress the importance of creativity and design, and the challenges of that the notion that only some people are creative, something that I face many times when I'm training. Now he introduces the concept of being a possibilitarian and encourages testing assumptions and pushing boundaries. Dave also discusses his new endeavour, School of the Possible, a community that you might be interested in as it explores creative projects and cultivates positive possibilities. It's an incredible episode, Dave's incredible. Go grab a coffee, a slice of your favourite cake, or maybe a few biscuits. Sit back and enjoy. linkedin.com/in/davegray Campfire call – SCHOOL OF THE POSSIBLE Visual Thinking – Hi there! (xplaner.com) Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #CollaborativeDesign #LiminalThinking #VisualisingComplexity Learn more about your ad choices. Visit megaphone.fm/adchoices

Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of today's podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity. I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers. This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell by this stage, I’m not afraid of asking for the sake of clarity. If you can, get your hands on this book. It’s stunning. It’s carefully created and really has opened my mind to new worlds that I am excited to continue to explore. https://www.neiltheiseofficial.com/ https://www.spiegelandgrau.com/notes-on-complexity https://www.linkedin.com/in/neil-theise-63087330/ This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

We’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking. As we delve into her creative process, Jessica shares insights into the tensions and harmonies within her work, balancing the roles of writer and illustrator with grace and skill. We explore her recent ventures into children's literature with books like "My First Book of Fancy Letters", "Tomorrow I'll Be Brave" and "Tomorrow I’ll Be Kind," gaining valuable perspective on her artistic journey. Don't miss this opportunity to dive into the mind of a true design luminary and gain inspiration from her remarkable portfolio. Be sure to check out the show notes and description for a link to Jessica's captivating work — it's truly worth exploring! https://jessicahische.is/ Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #Illustration #Storytelling #Typography #Author Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and customers. Key themes include the balance between individual work and collaboration, the necessity of workplace flexibility, and strategies for measuring employee experience. linkedin.com/in/sidvanwijk Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising the impactful difference they make in people's lives through their dedication to public service. Sit back, relax and enjoy this episode. linkedin.com/in/genevievegaudet Nava Labs: Learn more about Nava Labs Navigator Decision Support Tool: Nava Labs' partnership with Benefits Data Trust to learn about how AI might be able to support professional navigators in their work to connect people to public benefits and services Designing the unseen: How Nava designers use service design to enable government institutions to build public trust Nava's Careers page: Always adding new roles to join the growing multi-disciplinary team using design and technology to make government services more simple, effective, and accessible to all. Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #DesignImpact #digitalinnovation #GovernmentServices Learn more about your ad choices. Visit megaphone.fm/adchoices

Show some love for today's sponsor, MIRO. https://www.miro.com/podcast I'm delighted to have you with me for another cracking episode this time with Leon Barnard, co-author of the brand spanking new book on A Book Apart, called Wireframing for Everyone. Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq. A wire framing tool that when it came out in 2008, was revolutionary. It reduced the exclusivity around the capability of wire framing, and made it accessible overnight to teams and non-designers. It increased the quality of communication, it reduced meetings, it sped things up and enabled better outcomes for teams working in the product space. It wasn’t perfect, it wasn’t sexy, but it was powerful.  In this conversation, we chat about the self-imposed restrictions on the product, still owned by the original founder, Giacomo (Peldi) Guilizzoni who I can vividly remember answering my support tickets in the early days of the business, and it’s awesome to see and hear what the culture is like within the business. But onto the book, all three of the co-founders worked on parts of this book, and we speak at length with Leon about the approach, the mindset of wire framing and how it unlocks blockers within teams. This book I believe would make for great gifts for teams to pass around the organisation to try and improve the wire framing capability as you’ve probably heard many many times on this podcast, prototyping is one of the most incredible skills to have for any change-makers, and this book helps provide the keys to people. Book: https://abookapart.com/products/wireframing-for-everyone Watch on YouTube: https://youtu.be/8mKcwLC1HYE Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language. As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me. So let me tell you about Heather. Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what under pins it but also the affect this has on a day to day basis. It’s exclusionary and exclusive. Link: https://globalspeechacademy.com/about/heather-hansen/ LinkedIn: https://www.linkedin.com/in/hansenheather This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2 Descript powers out production https://www.descript.com/?lmref=eXj7zA CastUp edits our shows http://app.usecastup.com/podcaster-school I prepare notes with Speechify https://share.speechify.com/mzuLDOo All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame. Now Mollie is from Dublin and has been on a mission to spread the love of my native language, Irish, or as we say in Ireland, Gaeilge. To give you a very brief background on our history in Ireland, we spoke Irish up until the British rule, and it wasn't until the early 1900s and 1916 that we regained our independence, but we never regained our native tongue fully. It's now spoken only in parts in Ireland, and even though it is mandatory in schools. Many in my generation really had little or no appreciation of its beauty. Now Molly's gifted me access to her courses and I'm about to start taking her courses. So who knows, you might start to hear me weave a few words here and there into the podcast. https://www.irishwithmollie.com/ https://www.instagram.com/irishwithmollie/?hl=en Learn more about your ad choices. Visit megaphone.fm/adchoices

It’s great to have you here with us on the human centered design podcast. My name is Gerry Scullion, and I am the founder of the Network and Community that is run out of www.thisishcd.com This podcast has been producing content since 2017, and as we rapidly approach our 1-millionth download, I am so proud of the back catalogue that we have available that includes conversations that cover topics like service design, ethical design, trauma informed design, facilitation, embedding design, working within complexity and so much more. Human Centered Design is often spoken about in terms of a method and/or process. This podcast challenges that, and ensure that as a listener we broaden knowledge and of course, the most important factor in anything that we do as change-makers - the mindset. Check out our website, where we offer Coaching Programmes, On-Demand Learning opportunities and access to over 300 hours of free podcast episodes. Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial data and collaborate seamlessly. We discussed Felt's impactful role in disaster response and humanitarian efforts, showcasing how accessible mapping can make a real difference. Loren also explained the challenges government organisations face with specialised mapping and how Felt addresses these issues. We delved into the exciting potential of AI in enhancing mapping experiences and the design challenges of creating a product for both novices and experts. Loren highlighted Felt's free option for personal use, emphasising their commitment to accessibility. Overall, Felt is making significant strides in democratising map-making, and it was inspiring to hear about their journey and vision for the future. linkedin.com/in/lorenbaxter https://felt.com/?utm_source=website&utm_medium=referral&utm_campaign=hcd_podcast Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #DesignImpact #digitalinnovation #MappingInnovation #AccessibleTech #FutureOfGIS Learn more about your ad choices. Visit megaphone.fm/adchoices

Todays sponsor MIRO: https://www.miro.com/podcast In this episode we dive deep into the realm of cochlear implants and the profound impact they've made on the lives of one of the coolest young men that I have ever met, Patrick Hoffner. In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life. Watch Patrick aged 4: https://www.youtube.com/watch?v=QpiRynRWRsQ 12-week Coaching Programme https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design: https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials Join Premium This is HCD https://www.thisishcd.com/premium Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome back to the show to our old friend Christof Zürn. I actually had the pleasure of meeting this wonderful human being in person in Amsterdam earlier this month. Christof appeared on the podcast a number of years ago but since then has produced his book "The Power of Music Thinking”, published by BIS Publishers. In this episode, we speak more about the Jam Cards, which I'll link below. It’s an interactive and meaningful way to collaborate more effectively with yourself or with teams. We demo these Jam Cards in the episode, so you can listen to it or follow along on YouTube. Christof is absolutely awesome and I’m excited to share this one with you. https://musicthinking.com/jam-cards/  https://www.linkedin.com/in/creativecompanion/ https://www.linkedin.com/company/music-thinking/ youtube.com/@Musicthinking Learn more about your ad choices. Visit megaphone.fm/adchoices

Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes. Hector has written two of the best selling books on this topic, and is based in Japan himself. In this conversation, I get into areas of the methods that Hector suggests, but also does himself. By the end of this conversation, you will understand not only what Ikigai is, but also how to start weaving it's principles into your day to day life. We became fast friends on this episode, and have invited Hector back onto the podcast in a few months to catch up. So if you're a member of Premium This is HCD, you will be able to ask him a question? Not a member yet? The link is in the shownotes and it costs €3.99 per month for an ad-free feed with some additional perks along the way. ▶️ WATCH this episode https://youtu.be/WzHa0ZocjmE https://hectorgarcia.org/ The Journey to Ikigai on Amazon Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging open dialogue with her children. Additionally, Emma talks about her entrepreneurial journey, addressing the issue of critical medicine shortages and her commitment to making a positive impact in healthcare. https://linkedin.com/in/emmalyncheqv This episode is sponsored by Smaply https://www.smaply.com/?thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area. Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on her experience in a trauma-informed organisation, emphasising the necessity of embedding these principles into the design process to ensure care, safety, and validation in research sessions. Jenny underscores the importance of setting boundaries, managing secondary stress, and prioritizing self-care for researchers. She also talks about the challenges of navigating sensitive topics and guiding conversations in a supportive manner. Sit back, relax, and enjoy the episode as we explore the power of empathetic and informed design with Jenny Winfield. linkedin.com/in/jenny-winfield https://www.jennywinfield.co.uk https://medium.com/@winnyltd https://blog.chayn.co/tagged/user-research Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #UserResearch #TabooTopics #TraumaInformedDesign #LevellingUpSkills #EmpatheticResearch #UserExperience Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a business instead of a charity, and how they partnered with a registered charity to meet their goals, was enlightening. What stood out to me the most was hearing about the life-changing impact of providing bicycles to children in remote South African communities. It's incredible to see how this initiative has boosted education and empowered these kids, with Charles detailing how he closes the loop with donors by sharing the tangible results of their support. It’s a powerful conversation about leadership, transformation, and creating meaningful change. linkedin.com/in/streetcharles https://www.inkwaziadventures.com.au/ This episode is sponsored by Smaply https://www.smaply.com/?thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ----------------- In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practitioners from around the world are shaping this initiative and learn how you can get involved by sharing your perspective. Head to www.humancentereddesignis.com to sign up for free and be part of this important conversation before 28th January 2025 to get involved. Let’s shape the future of Human-Centered Design – together. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services. Subscribe on YouTube Podcast Links https://www.thefuturekind.co/ https://www.linkedin.com/in/aliciagrimes/ The Human Centered Design Links https://www.thisishcd.com/ https://www.thisishcd.com/train-your-team Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Our guest on this episode is Jon Wallhouse, founder of Sutsu, a clothing label with a unique approach to fashion. Jon shares his journey, starting with his passion for design since childhood and his dream of owning a surf clothing label, setting the foundation for his future endeavors at the age of 15. We cover the evolution of Sutsu, initially launched as an "anti-brand brand" with a focus on positive environmental impact, the challenges faced during the financial crisis, leading Jon to pivot and start a design agency. The resurgence of interest in Sutsu during the lockdown prompted Jon to relaunch the brand online, resulting in unexpected success. The conversation delves into the tension between affordability and longevity surrounding Sutsu’s ethos and high-quality products. Overall, the episode provides insights into Jon Wallhouse's entrepreneurial journey, the philosophy behind Sutsu, and a broader discussion on the value of longevity in both products and personal endeavors. https://www.linkedin.com/in/jon-wallhouse/?originalSubdomain=uk Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team. Working in a complex higher ed environment, Morgan highlights the challenges and rewards of introducing service design to a technology-centric institution. Over the years, he navigated the intricacies of the organization, cultivated support for service design, and eventually formed an interdisciplinary consulting group. Morgan also discusses his initiative, Practical Service Design, aimed at demystifying service design and fostering a community interested in real-world applications of the discipline. The episode delves into the unique culture at Stanford, the role of brand identity, and the importance of leadership in advocating for service design in an institutional setting. https://www.linkedin.com/in/morganbrandonmiller/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes and societal dynamics. He challenges the machine metaphor for the human body and discusses the interconnectedness of reality. Neil also touches on themes of consciousness and mental health, sharing his experiences with resilience and depression, and how physical therapy and exercise played a role in his recovery. Additionally, he reflects on his father's experience during the Kindertransport and its influence on his understanding of resilience. Looking ahead, Neil plans to write books on consciousness, death, and lessons from the AIDS crisis. As always, it has been our pleasure to have Neil join us and no doubt, we will hear from him again someday soon. Enjoy! linkedin.com/in/neil-theise-63087330 NeilTheiseOfficial.com Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes highly recommended by my very good friend Rachel Dekas. In this episode, we delve into the realm of impactful work, exploring Jenni's perspective on what it entails and what it doesn't. We discuss the criteria Jenni uses to select projects, offering valuable insights for anyone eager to make a difference. Jenni's insights are truly inspiring, and I'm incredibly grateful for her time and wisdom. I'm certain you'll find our conversation enlightening, so let's jump straight in! linkedin.com/in/jenniparker designhumanly.com Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this episode, stand in host Richard McMurray, service designer from the UK, meets Maren Hotvedt, service designer at Atlassian in the U.S., and Marc Stickdorn, service design expert from Austria. They delve into the world of customer journey management operations and discuss the practical application of journey maps as decision-making tools within organizations. Our host and guests share insights from their experiences, emphasizing the need for flexibility, scalability, and effective communication across teams. linkedin.com/in/marenhotvedt linkedin.com/in/stickdorn linkedin.com/in/richardmcmurray Learn more about your ad choices. Visit megaphone.fm/adchoices

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Welcome to "This is HCD," where we dive deep into the realm of cochlear implants and the profound impact they've made on countless lives. Journey with us from Sydney to St. Louis as we spotlight personal narratives, breakthroughs in technology, and the power of human-centered design in action. In each episode, discover the inspiring tales of individuals like Patrick who, through cochlear technology, have been introduced to a world of sound they never knew. But beyond the tech, it's about human stories, connections, and a renewed hope brought about by innovative design. Join industry experts, caregivers, and those who have embraced a new auditory life as we uncover the magic behind the science, one story at a time. Watch: https://www.youtube.com/watch?v=QpiRynRWRsQ Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact. Adam clarifies that the Service Design Network is a non-profit, and these conferences aren’t about making money. He invites everyone to join the fun and professional service design community at the conference, whether in person or remotely. We also discuss the challenges of ageism in design and the importance of community building for professional growth. With the upcoming conference in Helsinki, Adam highlights Finland’s rich design culture and promises diverse speakers, workshops, and networking opportunities, all focused on the value and impact of service design. linkedin.com/in/adambcochrane Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to governance. So we'll discuss how organisations and individuals can benefit from having their own localised AI. Now, we highlight the critical importance of understanding AI's impact on trust, ethics, and brand creation. It's fascinating to see how AI is transforming tasks like search, turning traditional search bars into something that's a little bit more efficient, and also that gives us the power of having some conversational tools. We're going to try to understand revolutionising customer service and the interactions that surround both customer service and interaction touch points. Now, despite the fears of AI replacing jobs, we discuss what it's more likely to do in terms of automating tasks, freeing the employees for better use of their time and more strategic and creative efforts, which most businesses out there are really interested in doing. Another interesting point in this conversation, is the apparent lack of customer obsession in many organisations. That was identified in the trends report. And this is reflected in practices like shrink inflation, reduced staffing and surge pricing, pushing the boundaries of customer forgiveness. Now, Accenture Ireland is always on the lookout for talented designers and hosts. It's a vibrant design chapter connecting designers across the company. The trends report is now available to download digitally and encourage you to connect with Graham on LinkedIn for more insights. Stay tuned to The Human Centered Design Network Podcast as we unpack the evolving trends and discuss what organisations like yourselves need to design and create a better future for all. linkedin.com/in/grahamnolan https://www.accenture.com/content/dam/accenture/final/accenture-com/document-2/Accenture-Life-Trends-2024-Full-Report.pdf Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call 😀 Follow/Like Us Socially 😀 Instagram - /thisishcd Twitter - /thisishcd YouTube - /thisishcd #SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #CollaborativeDesign #AIInsights #AIInnovation #ResponsibleTech #CustomerCentricity Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through personal projects, known as the 5% rule. The conversation highlights the need for adaptable, growth-minded design teams and a shift from designing for retirement to designing for longevity. We emphasise design's strategic and philosophical aspects and call for greater societal recognition and investment in design, urging designers to build their personal brand and focus on their impact. linkedin.com/in/shenghunglee https://www.shenghunglee.com/designforlongevity Learn more about your ad choices. Visit megaphone.fm/adchoices

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the podcast, I'm delighted to welcome Elliott Nelson, Chief HX Officer, which is Human Experience Officer at HXWize in the US. Now we connected through my good friend and our good friend, Marc Stickdorn in 2023, and had great conversations about the complicated processes within the world of HR and employee experience. So this episode is really for anyone who has been wondering about using service design methods. For employee experience. Elliott is truly awesome. He was a fantastic guest. I know you're going to find it really interesting to listen to him. I know you're going to love this episode. So let's jump straight in. linkedin.com/in/elliott-nelson-392343 https://www.hxwize.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671 ------- In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact. Subscribe on YouTube Podcast Links https://www.wearealight.org/ https://www.linkedin.com/in/jocelynwyatt/ The Human Centered Design Links https://www.thisishcd.com/ https://www.thisishcd.com/train-your-team https://www.thisishcd.com/community Learn more about your ad choices. Visit megaphone.fm/adchoices