The Full Desk Experience (Crelate)

In today's special FDE+ Virtual Event episode, Kortney Harmon brings together four industry experts—Danny Cahill, JT Westendorf, Michele Massaro, and Chris Allaire—for a powerful panel discussion that covers essential topics for navigating the evolving landscape of recruiting and staffing.

From leveraging new technologies and refining business strategies to understanding the pressing issue of talent shortages, this episode is packed with actionable takeaways and real-world advice to help you thrive in the coming year.

Tune in as we explore how to blend tried-and-true techniques with innovative approaches to elevate your recruiting game. Whether you missed the live event or want to revisit the session's highlights, this episode has it all. Stay with us, and let's propel your success together!

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Follow Danny on LinkedIn: LinkedIn | Danny Cahill

Follow JT on LinkedIn: LinkedIn | JT Westendorf

Follow Michele on LinkedIn: LinkedIn | Michele Massaro

Follow Chris on LinkedIn: LinkedIn | Chris Allaire

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In this episode of the Full Desk Experience, we delved into a captivating conversation about the importance of women in leadership within the staffing and recruiting industry. Our host, Kortney Harmon, was joined by the esteemed Diana Mertz, the senior director of membership operations, engagement, and volunteer management at the American Staffing Association. Diana shared her incredible journey in the association management field and her passion for empowering women in the staffing profession.

They discussed the various initiatives and programs implemented by the ASA, such as the influential Women in Leadership Interest Group and the impactful scholarship program. Throughout the conversation, Diana emphasized the importance of supporting women in the workplace, providing flexibility, and engaging in open, transparent conversations to promote gender diversity and women's representation in leadership roles.

The duo also delved into actionable steps for companies just beginning their diversity and inclusion journeys, and Diana's global experiences that shaped her perspective on women's empowerment. Overall, it was an insightful dialogue spotlighting the significance of championing women in the staffing industry and beyond.
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Link to Thrive Virtual: Join Us for THRIVE Virtual on May 2, 2024 - American Staffing Association
Link to Diana Mertz's LinkedIn: https://www.linkedin.com/in/dianamertz/
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We delve into innovative talent acquisition strategies to help you stay ahead in the competitive world of recruitment. In this weeks episode, we’ll explore the transformative shift in first impressions, the role of technology and AI in recruitment, and strategies to harness unconventional talent sources. Discover how to differentiate your approach, optimize your tools, and embrace new methodologies for successful talent acquisition. 

Don't miss out on our upcoming Executive Search Virtual Conference on March 20th, and be sure to follow along with this weeks episode for a wealth of resources, including ebooks and links to dynamic recruitment strategies. Let's dive beyond the search to unlock the future of hiring success.

Ebooks Mentioned in this episode:

4 Rs of Automation eBook

Multi-Channel Touchpoint Strategy eBook

Sourcing Strategies eBook

ChatGPT eBook

Podcast Mentioned:

Workshop | Accelerating Success: Leveraging Automation to Scale Processes and Generate Revenue

Click here to register for our next Virtual Executive and Direct Hire Search Conference on March 20th!

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In this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities.

Dave shares his critical insights on the misuse of AI technology in recruitment, emphasizing the constant need for human connection and effective communication despite technological progress. With a rich background as a leadership and sales coach, Dave also discusses the perils of outdated leadership beliefs, the vital role of personal development, and the pressing need for industry leaders to foster genuine relationships and confidence within their teams.

Join host Kortney Harmon as we uncover how leaders can adapt to these changing times by redefining success and reorienting strategies to focus more on human-centric values and less on arbitrary metrics. Stay tuned to glean actionable advice from Dave on nurturing team dynamics, enhancing candidate experience, and ensuring continuous learning in the pursuit of business excellence.

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Welcome to this episode of The Full Desk Experience Express, where host Kortney Harmon, joined by industry expert Chris Hesson, dives deep into the challenges and strategies of business development within staffing firms.

Chris offers sage advice on balancing business development strategies and structure with flexibility. He emphasizes the importance of aligning business processes with revenue generation and advises on how regular revisiting and adjustment of these processes can foster both team and business growth.

Stay tuned for an enriching session that promises not only to answer pressing leadership questions but also to equip you with practical approaches to enhance your firm’s performance amidst evolving market dynamics.

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Buckle up, because today we have an industry giant with us, Tricia Tamkin, a seasoned recruiter with more than 25 years of experience. Not only has she owned her own firm, but she's also ventured into coaching and training recruiters, sharing her wealth of knowledge. Over the years, Tricia has seen the recruiting landscape evolve from paper to AI, and she strongly believes that being up-to-date on modern recruiting practices is key to thriving in this industry.

In this episode, she dives deep into her unique hiring approach and shares her insights on new technologies and their place within recruiting firms. Tricia breaks down her coaching strategies based on different client scenarios and discusses the common pitfalls that firms encounter when aiming to scale.

Leveraging her experience with experiments and strategies, Tricia will be digging into some detailed insights on topics like productivity, data analysis, and the relation between AI and recruiting. We'll even dive into the nitty-gritty of cold calling and its relevance in today's recruiting world.

This conversation is sure to be a goldmine of valuable information for anyone in the recruiting field, so stay tuned as we shine an industry spotlight on some of the key challenges and strategies in modern recruiting with Tricia Tamkin. Don't forget to subscribe to The Full Desk Experience podcast to stay updated on our upcoming Industry Spotlight series, releasing new episodes monthly. Now, without further ado, let's jump straight into our conversation!
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Connect with Tricia Tamkin on LinkedIn: https://www.linkedin.com/in/triciatamkin/

Connect with Moore eSSentials: https://mooreessentials.com/

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In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast.

In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.

The trio discusses continuing this month's conversation on building a platform from the training & development lens.

Kortney's quote can best sum up the conversation:

"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about attracting and retaining top talent; it's about creating a positive work environment and achieving better outcomes."

The training trio also talks about:

🚨The danger of shadow processes in your team's workflows

🎉Honoring everyone's learning style when thinking about training and development

💡The importance of road mapping your tech stack & your people's career paths in your organization

In this episode, you'll learn:

• The importance of having a communicated and written new-client sales process for your teams
• Where your teams might be falling short in this process
• An immediately actionable multi-channel touch plan strategy your sales team can use to gain new clients
• How technology can come alongside your teams in this process
• Using social media in new and unique ways to engage with contacts
• Ask Me Anything session

To download the Multi-Channel Touch Plan Strategy eBook referenced in the show, please click here. 

Sign up for The Full Desk Experience live episode recordings here.

Welcome to "The Full Desk Experience" podcast! In this episode, host Kortney Harmon engages with special guest Alex Chausovsky, an esteemed economist and market researcher, delving into the intricacies of sales and marketing strategies crucial for business growth. The discussion navigates through a landscape of economic trends, workforce dynamics, and the looming influence of emerging technologies like AI and robotics. With actionable insights and practical advice tailored for the staffing and recruiting industry in 2024 and 2025, this episode offers a deep dive into talent retention strategies, industry disruptions, and the evolving power dynamic between organizations and employees. Join us as we unravel real-world wisdom to equip you with the tools needed to scale thriving teams and tackle the challenges of tomorrow.

More about Alex:

Alex Chausovsky is the Director of Analytics and Consulting for the Bundy Group. He is a highly experienced market researcher and analyst with more than two decades of expertise across subjects including economics, manufacturing, automation, advanced technology trends, and business cycle analysis. He has consulted and advised companies throughout the US and Canada, Europe, South America, and Asia. In his investment banking advisory role, Alex is a trusted source of information for owners and executives of privately held firms who are seeking a business sale, acquisition, or financing.

Alex has delivered over a thousand presentations, webinars, and workshops to small businesses, trade associations, and Fortune 500 companies across a spectrum of industries, and is the go-to source of industry data and insights for business owners and leaders. Alex's analysis has been featured in the Wall Street Journal, on the BBC, and on NPR, and he is a Top Voice on LinkedIn.

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In this episode, we're privileged to have Tom Kosnik, president of the Visus Group, on this weeks Industry Spotlight. In this episode, he delves into the intricate world of compensation plans, sharing best practices for creating detailed, effective, and motivating compensation packages.

We'll explore why a well-crafted compensation plan is crucial, not just for attracting top talent but for ensuring a company's professionalism and long-term success. Tom also highlights the importance of earmarking 20-25% of gross profit for employee compensation and warns against pitfalls like overallocation, which can decimate a company’s net income.

We’ll dig into real-world examples, discuss the importance of annual evaluations, and unpack the strategic levers that make a compensation plan both motivating and sustainable. Whether you're a CEO of a staffing or recruiting firm, operations manager, or recruiter, this episode is packed with valuable advice to help you navigate and optimize your compensation strategies. Tune in for all this and more on this episode of The Full Desk Experience!

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Follow Tom Kosnik on LinkedIn: https://www.linkedin.com/in/tkosnik/

Check out the Visus Group Website: https://www.visusgroup.com/

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Tom Kosnik, founder and president of the Visus Group is one of the staffing industry’s leading experts in organizational design, profitability improvement and work culture transformation. With a commitment to empowering staffing firms with the knowledge and tools to help business owners increase the value of their enterprise asset by helping them grow their business. Tom has coached and consulted hundreds of staffing executives throughout North America using his empirical based “Organizational Development Business Model” (ODBM). Most notably, Tom is the founder of the Presidents RoundTable, a nationwide leadership forum program strategically aimed at helping staffing professionals collaborate and solve industry challenges. 

With over 25 years of consulting experience in the staffing industry, Tom’s diverse array of services have helped numerous staffing firms across the country improve their operations and bottom lines. As a RoundTable facilitator, Tom leads real world business problem-solving sessions in which he advises top executives on a variety of matters, including how to make winning business decisions; achieve profitability benchmarking; and reach peak performance through best practices. To date, he has conducted over thousands of RoundTable forums for all types of staffing professionals, including presidents and CEO’s, CFO’s, CRO’s, and CMO’s. 

Throughout the course of his career, Tom has been a frequent speaker for many world-renowned industry organizations and corporate groups, including the American Staffing Association (Staffing World); National Independent Staffing Association (NISA); Illinois Staffing Association (ISSA); California Staffing Professionals (CSP); Missouri and Kansas Search and Staffing Association (MKSSA); and Massachusetts Staffing Association (MSA). He has presented on a variety of topics, including leadership development; strategic planning for small and large staffing firms; compensation planning; best management techniques; and mergers and acquisitions, among countless other topics. 

Tom’s research and expertise has been published in dozens of national industry publications, including Staffing Industry Review; International Human Resource Management Journal; and Chicago Law Journal, just to name a few. 

Tom holds an M.A. from Bowling Green State University in Organizational Development and a B.A. in Psychology from Seattle University. In addition, he is certified with the Center for Creative Leadership and a leading sales enhancement organization, MH Group. 

Unlock the secrets to scaling success in executive search with industry leader Mike Gionta, Founder of The RecruiterU. In this insightful conversation with Kortney Harmon, Mike shares his journey from the early challenges of owning a recruiting firm to building a thriving, self-sustaining business.

Whether you're a solo executive search professional or leading a growing team, this episode delivers actionable strategies designed to elevate your practice. Gain a deeper understanding of how to manage the emotional ups and downs of recruiting, implement KPIs and metrics that drive growth, and keep your team motivated—without falling into the trap of micromanagement.

Mike reveals the proven blueprint that allowed him to step back from daily operations while productivity continued to rise. Packed with practical advice and real-world wisdom, this is your go-to guide for transforming your recruiting business from the inside out.

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Follow Mike on LinkedIn: LinkedIn | Mike Gionta

Learn more about the Exclusive Recruiting Production Summit here

Check out The RecruiterU here

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On this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening.

While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judgment, emotional intelligence, or other essential skills in the hiring process. The importance of continuous learning and upscaling is also highlighted.

Download the eBook here.

Welcome to another episode of The Full Desk Experience, the original podcast brought to you by Crelate. In today's episode, we dive into the highlights from Staffing World, featuring interviews with industry professionals on the show floor. Join host Kortney Harmon as she speaks with Tawanda Huff, Dot Peterson, Marnie Byner, Christy Connard, Anna Lisa, Sheena Ronnicker, and Pat Hudson about their experiences, challenges, and takeaways from the conference. From discussions on technology and AI to the importance of work-life balance and customer engagement, this episode offers valuable insights into the staffing industry today. Tune in and discover the latest trends and themes that are shaping the future of staffing.
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On this episode, Kortney Harmon is diving into innovative strategies for navigating the talent maze as we approach 2025. We'll tackle critical topics like crafting compelling job descriptions, diversifying your talent pools through omnichannel sourcing, and unlocking the hidden potential of your own database. Plus, we'll discuss the transformative power of AI in recruitment and the importance of maintaining genuine human connections in an increasingly automated world. 

Stay tuned to supercharge your sourcing efforts and get ahead of the talent crunch. This episode is packed with actionable insights you won’t want to miss.

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Welcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46-year tenure in recruitment, Gary shares his transformative journey from his early days in sales to leading a firm that's a beacon in the industry.

We'll explore the undeniable importance of self-belief, curiosity, confidence, and commitment – keys that unlock success in any profession. During our conversation, we'll also delve into the impact of positive culture on attracting and retaining top talent and the anticipation of generational change in our industry.

From the challenges after 9/11 to the evolution of talent acquisition methods – from push-button phones and yellow pages to LinkedIn – Gary provides an intimate look at the growth, setbacks, and milestones of his company's journey. With 29 employees and a personal mission to help others achieve their dreams, his insights are invaluable.

As the world of recruitment adapts to technological advancements and the integration of artificial intelligence, Gary and Kortney discuss the incomparable value of the human connection. We examine the drive for improving automation, particularly in manufacturing, to overcome labor shortages, while reasserting the irreplaceable element of face-to-face interactions.

And of course, our guest doesn't shy away from reflecting on past mistakes – from premature office expansions to decisions that placed self-interest first. It's a frank conversation about leadership, the pivotal nature of decision-making, and the relentless quest for a balanced life as a forward-thinking entrepreneur.

So, grab your cup of coffee, settle in, and get ready for a profound episode with Gary Miller, filled with stories and strategies that define not just a stellar career, but the heart and soul of recruitment. Let's begin.
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In this episode, Joshua Smith sheds light on the transformative power of technology in recruitment—from the use of mobile recruiting vans to the ethical implementation of AI and data analytics that are redefining industry practices. We'll explore how investing in both candidates and clients through training and upskilling is not just important but essential for thriving in tomorrow's job market.

In this episode, Joshua reminds us of the enduring importance of human connections in a tech-driven world and shares his valuable insights on evolving workforce dynamics, the impact of COVID-19, and the emerging trends shaping the future of work.

So, prepare to challenge the status quo with us as we discuss compliance, governance, and safeguarding information, and delve into the vital role of collaboration and innovation in steering the staffing and recruiting industry forward.

Join us for an exciting journey towards understanding how the staffing and recruiting landscape is not just adapting but also anticipating the shifts in a complex economy, catering to a market that values stability, flexibility, and the developmental potential of talent.
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Joshua Smith is currently on the Adecco US Leadership Team serving as Senior Vice President of the West Region, as well as leading their national MSP practice. With nearly two decades of experience in the staffing and workforce solutions industry, Joshua is renowned for his track record in building top-performing leadership teams, fostering winning cultures, and guiding organizational vision.

During his previous tenure with another staffing group, Joshua consistently exceeded growth targets, including a remarkable increase in profitability by over 200% in a four-year period. His pragmatic and people-first approach to leadership has been observed firsthand, driving teams to reach their fullest potential through cross-functional collaboration and customer-focused growth strategies.

Joshua's leadership ethos centers on fostering a collaborative environment where innovation thrives and individuals are empowered to realize their true potential. His charismatic and strategic leadership style inspires teams to overcome challenges and achieve greatness together, consistently pushing boundaries and pursuing groundbreaking solutions. With a relentless pursuit of excellence, Joshua is committed to fostering a shared purpose and empowering each team member to contribute their best.

Residing in Arlington, Texas, with his wife and four children, Joshua's career is defined by his deep understanding of the power of people and purpose. He believes that true success extends beyond numbers, emphasizing the profound impact on individuals and businesses alike.

In this episode of FDE+ episode, we’re joined by the legendary Greg Doersching, President of Next Level Coaching you won't want to miss!" As an award-winning recruiter, trainer, and consultant with nearly three decades of experience, Greg shares invaluable insights on effective decision-making in recruiting, the power of communication and transparency, and crafting compelling job narratives that resonate with candidates.

We'll explore the critical role of detailed job descriptions, the influence of a candidate's social support network on their decision-making, and the evolving landscape of talent acquisition post-COVID. Furthermore, Greg reveals the psychological motivators driving career decisions and underscores the importance of providing comprehensive job details to captivate candidates. 

Join us as Greg discusses the three fundamental phases of recruitment, the significance of asking for help, and the necessity of aligning recruitment strategies with the expectations of modern candidates. Don't miss this episode packed with actionable strategies to elevate your recruiting game. Let's dive in!

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Follow Greg on LinkedIn: LinkedIn | Greg Doersching

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In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams.

We discuss common leadership mistakes and the impact of poor communication on a firm's success and reputation. Annette stresses the need for clear, consistent communication and tailored retention strategies while advocating for setting goals that go beyond financial metrics.

Join us as we navigate  through the complex yet rewarding landscape of leadership, offering practical advice and heartfelt wisdom. Don’t miss this episode that's packed with strategies for building successful teams and nurturing a thriving company culture. 

Resources Mentioned: 

• Book: Flawless Consulting by Peter Block
• Coaching for Leaders Podcast
• Unlocking Us Podcast- Brené Brown
• This American Life Podcast- great for storytelling skills
• The Moth Podcast- great for storytelling skills
• Your Brain at Work Podcast 
• The Chris Voss Show
• The Sales Management. Simplified. Podcast with Mike Weinberg
• The Anthony Iannarino Show

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Follow Annette Wehrli on LinkedIn: www.linkedin.com/in/annettewehrli/

Check out the Effectivity Consulting website: www.effectivity.consulting

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Join us for an insightful conversation with Joanie Biley. With her extensive 30-year background in talent acquisition and as the Chief Experience Officer at EmployBridge, Joanie shares her analysis of the present and future job market. She'll divulge predictions for a softening in the 2024 job growth, the digital transformation in recruiting through AI, and the importance of technology for competitive edge in talent acquisition.

Get ready for strategic insights on upskilling the workforce, and a discussion on the challenges and opportunities staffing firms face in current legislation. Joanie will share her expertise on building lasting relationships and sales in a shifting market, and we'll underline the value of strategic engagement and prioritizing what's within our control in uncertain times.

Tune in for a comprehensive look at what will drive the labor market in 2024, and how to find balance and opportunity amidst it all, with Joanie Bily's expertise leading the way.
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On this episode of Industry Spotlight, we have a very special guest joining us: Michele Massaro, the Chief Operating Officer at Abacus Corporation. Michele brings with her over 30 years of experience in the staffing industry, and she's here to share her insights, knowledge, and industry updates with all of us.

In this episode, Michele discusses innovative strategies and support. She emphasizes the importance of talent retention, staff redeployment, and providing a stellar experience for contingent workers. We dive into a case study highlighting the impact of cleaning up job orders and the successful offsetting of declining sales through direct hire revenue.

Our conversation also delves into the challenges and evolving nature of the staffing industry, including legislative changes, market demands, and internal adaptability. Together, we explore the concept of being a one-stop shop for clients and how staffing firms can redefine their role to provide solutions for both direct hires and contingent staffing. We also touch on technology challenges, the need for digital transformation, and staying ahead of the curve in an ever-changing landscape.
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Recruiting may seem straightforward, but the reality is far more complex. In this discussion, we uncover the intricate relationships recruiters navigate, the strategic approach needed to identify client needs, and the key to driving team productivity. We’ll also examine the risks of relying on overly simplistic recruiting technology, sharing a cautionary tale of a firm that learned this lesson the hard way. Our focus is on equipping your team with the right tools to master the delicate balance of relationships, timing, and expertise. 

Stay tuned as we provide insights, a power checklist for your recruiting tech stack, and strategies to elevate your firm's success. Don't forget to subscribe and join us for future episodes as we continue to help you grow and transform your talent-driven business.

Breaking into Staffing checklist

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In today's episode, we dive deep into the world of I-9 processes and the impending changes that are set to impact the staffing and recruiting industry. Kortney Harmon, an industry principal at Crelate, is joined by Chris Thomas, an employment attorney specializing in immigration law.

In part one of our discussion, we explore the recently released new Form I-9 and its alternative procedure. We also highlight potential pitfalls and compliance strategies that businesses need to be aware of. But that's not all! We also touch upon the speculation and uncertainty surrounding the virtual verification for I-9 purposes, including the possibility of legal challenges and the continuation of old rules and framework.

So, join us as we embark on this insightful journey and gain a glimpse into the future of I-9 processes. Stay tuned for part two, where we will delve even deeper into this topic and answer your burning questions in our audience AMA segment. Don't forget to subscribe to our podcast and join us for our upcoming events.

Additional Resources:

1. Alternative Procedure: Optional Alternatives to the Physical Document Examination Associated with Employment Eligibility Verification https://www.federalregister.gov/public-inspection/2023-15532/alternative-procedure-optional-alternatives-to-the-physical-document-examination-associated-with 
2. Alternative Procedure: Optional Alternative 1 to the Physical Document Examination Associated with Employment Eligibility Verification https://www.federalregister.gov/public-inspection/2023-15533/alternative-procedure-optional-alternative-1-to-the-physical-document-examination-associated-with 
3. Introduction of a New Version of Employment Eligibility Verification Form https://www.federalregister.gov/public-inspection/2023-15667/introduction-of-a-new-version-of-employment-eligibility-verification-form

Ogletree Deakins information:
Telephone: 303-318-7497
chris.thomas@ogletree.com | www.ogletree.com 

In this episode of The Full Desk Experience, Kortney Harmon comes to us from the Staffing World exhibition show floor. She dives into the challenges faced by offices in the staffing and recruiting industry through interviewing several industry professionals at the recent Staffing World conference.

Joining her are guests Wanda Smith, Tammy Turner, John Nossaman, Tirrany Nettles, Cody Cope, Carrie Buffington, and Blake Babcock, who share their experiences and the biggest challenges their offices are currently facing.

From the struggle of finding the right talent to the need for streamlined systems and the impact of AI on recruiting, this episode uncovers the issues that recruiters and staffing firms are grappling with.
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On this episode, we’re diving deep into the ever-evolving legislative and regulatory landscape shaping the staffing and recruiting industry. Joining us is Toby Malara, Vice President of Government Relations at the American Staffing Association. With over two decades of experience in government affairs and legal counsel, Toby unpacks the latest legislative changes, regulatory shifts, and challenges facing staffing firms today. From DEI programs and immigration policies to independent contractor regulations, pay transparency laws, and business-to-business service taxes—there’s a lot to cover.

If you’re in staffing or simply want to understand the policies shaping the industry, this conversation is a must-listen. Sit back, tune in as we break down the key trends influencing the future of staffing and recruiting.

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Follow Toby on LinkedIn: LinkedIn | Toby Malara

For more information on the Staffing Law Conference click here

To become a member of ASA click here

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Welcome back to another episode of The Full Desk Experience! We have an exciting topic to dive into: Tech Stack Consolidation. In this episode, we'll explore the reasons why consolidating your tech stack is crucial for businesses to thrive in today's fast-paced world. From eliminating data silos and enhancing efficiency to saving time and cutting costs, we'll uncover the many benefits of consolidating your tools and resources into one comprehensive app. So join us as we discuss how this consolidation can transform your company's productivity, communication, and data security. Let's jump right in and explore the power of tech stack consolidation in this episode of FDE Express! 

In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it. 

In this episode, you'll learn:

• Why going outside your system is the biggest slow down for sourcing
• The importance of building a strong recruitment process for sourcing
• The three main reasons your teams aren't using your ATS effectively when it comes to sourcing talent
• Tips to avoid the most common sourcing pitfalls 

Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.

• 3:35 - Passive vs Active Talent
• 11:32 - Going beyond social media to find passive talent
• 14:27 - Top 10 things you're getting wrong when recruiting passive talent
• 27:36 - Ask Me Anything

On this episode of The Full Desk Experience, we have the privilege of speaking with Chris Allaire, the esteemed CEO and founder of Averity.

Chris is here to drop some serious wisdom on the ever-evolving landscape of tech staffing and recruiting. With a robust 25-year background in the industry, he brings to the table an alternative outlook on the importance of prioritizing quality over quantity in candidate databases and relationships.

Today, we're uncovering the unique approaches that have catapulted Averity from its fledgling days to a powerhouse that juggles the delicate balance between full-time and contract staffing, and thrives despite the market's undeniable shift towards consultancy roles.

We'll explore Chris's contrarian take on KPIs, where he debunks common metrics and shines a spotlight solely on the power of interviews. Plus, get ready for an edifying debate on the role of AI in recruiting as Chris champions the irreplaceable human element of the hiring process.

Join us as Chris shares his invaluable insights on adapting client strategies, fosters growth even in downtimes, and why lending an ear to industry experts is vital. All this, plus a touch on the non-traditional benefits for today's IT consultants and a glimpse into Averity's goals for 2024.

Tune in, as we get a full dosage of what it truly means to connect talent with opportunity.
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On this episode of The Full Desk Experience, Kortney Harmon interviews Donnie Gupton, a marketing and lead generation maestro who's been shaking up the recruiting industry with his Relevant Recruiter Method. Donnie has a wealth of knowledge to share about staying nimble in a competitive marketplace and leveraging the digital space to stand out.

In this episode, we'll discuss the evergreen principles of marketing from the 90s and the cutting-edge strategies of 2024. Donnie will guide us through the challenges facing recruiters today and introduce us to methods of differentiation, brand awareness, and creating a strong digital presence. Donnie strongly believes in the power of LinkedIn as a tool for building relationships, generating leads, and crafting content that resonates with your audience.

With insights into the pillars of leadership, LinkedIn mastery, and the impactful use of case studies and testimonials, this episode is a trove of strategies designed to forge a path to success. Join us as we explore how to blend traditional marketing wisdom with innovative tools like AI and automation to keep your recruitment game ahead of the curve.

So, buckle up for a valuable conversation with Donnie Gupton, and let's get ready to transform the way we approach marketing and business development in the dynamic world of recruiting.
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On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn:

• How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you want
• What a shadow process is and how to evaluate if you have any
• How tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate success
• Why just measuring something because it's easy isn't showing you the whole picture of your business
• How to break down and develop processes, implement good change management, hold teams accountable to ratios and new metrics that matter to increase cash-in and scale your business

In this episode of The Full Desk Experience's Industry Spotlight, Kortney Harmon talks with Jennifer Meyer, Senior Vice President and General Manager at Govig & Associates. Jen has over 25 years of experience in Executive Search and has led teams to success. Her accolades include being the youngest woman franchise owner at MRI and having the record for most cumulative billings.

In this episode, you’ll learn:

·         The operational and foundational aspects of staffing and recruiting that drive success

·         The importance of having a well-defined process and accountability to provide a comprehensive view of the business and to adapt to changing market conditions

·         Why it’s important to choose a platform and point solution to build your overall tech stack around

·         Jen’s experience in opening her own franchise, advice for aspiring leaders in the field and her overall leadership style

·         The keys to success in the shifting landscape of executive search

Sign up for The Full Desk Experience live episode recordings here.

On this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to work with the company. By empowering employees with training, development opportunities, and recognition, organizations can cultivate a motivated, engaged, and successful workforce. Join us for a quick-hit episode filled with inspiration and food for thought for talent businesses.

In this engaging conversation, Sarah Englade- founder and executive headhunter of Monarch Talent Solutions delves into her journey. She shares her unique approach to business—centered on solving problems with honesty and transparency, and steering clear of being pushy or overselling.

Sarah's candid reflections on entrepreneurship highlight the importance of saying no to misaligned business opportunities, valuing long-term partnerships, and the power of face-to-face interactions in an increasingly digital world. You'll also hear her predictions on the industry's future, the role of technology, the concept of maintaining humanity in hiring, and tips for thriving amidst economic fluctuations.

So, sit back and enjoy this inspiring episode of The Full Desk Experience, as we put the spotlight on Sarah Englade's journey and insights that'll surely enrich your understanding of the talent industry.

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Follow Sarah on LinkedIn: Sarah Englade | LinkedIn

Check out Monarch Talent Solutions Website: here

Follow Sarah on IG: Monarchtalenthtx

Follow Sarah on TikTok: Monarchtalenthtx

Follow Sarah on YouTube: Monarch Talent Solutions - YouTube

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This episode of The Full Desk Experience focuses on strategies for effectively managing change within an organization to enhance the success rate of teams.

• Change management is essential for organizations to keep up with the constantly evolving talent industry, with 79.7% of organizations needing to adapt their business every 2-5 years.
• Factors that can trigger change within a talent business include market changes, technological advancements, mergers and acquisitions, regulatory changes, organizational growth, and an increase in remote work.
• Implementing change management can help teams navigate these challenges and remain successful in the long-term.
• Change can be hard for individuals, teams, and organizations. The host shares their own struggles with implementing change and how change management processes can fail.
• Kortney discusses strategies for successful change management and how technology can support new and changing processes.
• Ask Me Anything (AMA) session

Artificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all.

Main Topics:

• AI vs Automation – the differences between artificial intelligence and automated sequences
• How AI and Automations can augment processes and help (not replace) your teams
• The failures and future of AI in recruiting and staffing
•  AMA – 34:00 

In this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The episode delves into the benefits of replatforming your tech stack, providing insights on strategy, efficient processes, and a smarter, more proactive approach. Expert advice is shared to guide businesses in thriving amidst the challenges and uncertainties of the current market. Join us as we explore how to navigate these unprecedented times and position your business for success.
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In today's episode we're diving into one of the most critical aspects of talent acquisition and sales strategy: building a strong touch plan. We will explore the nuances of recruiting and engaging active and passive talent by focusing on their growth and addressing their pain points.We’ll also delve into the art of standing out in a competitive market through personalized touches, such as LinkedIn voicemail and video messages, and the importance of building your brand.

Kortney shares her comprehensive 16-step touch plan strategy, guiding us on how to effectively use emails, phone calls, and even snail mail to connect with prospects who might not be active on social media. As well as highlight the power of metrics, the significance of consistent social selling, and how tools like ATS can streamline the client acquisition process. 

This episode is packed with actionable insights ensuring that you walk away with strategies to revolutionize your approach. So, whether you're refining your current touch plan or building one from scratch, this episode is a treasure trove of knowledge you won't want to miss.

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Are you looking to scale your processes and replicate the success of your top performers? Then this episode is for you! We delve into the advantages of automation for operations people and how it can improve quality and save time. We also explore the importance of consistency, attention to detail, and training in building a successful recruiting firm. Chris Hesson shares valuable insights on lead generation, building a strong bench of candidates, and the recurring revenue opportunities in the staffing industry.

Join us as we uncover the power of automation and personal connections in business interactions. Plus, don't forget to stick around for some great tips on reference check calls and their impact on hiring success. This episode is packed with actionable strategies and thought-provoking ideas. So grab your headphones and get ready for a transformative episode of The Full Desk Experience!
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In today's episode of FDE+, Donnie Gupton, co-founder Ora Marketing and developer of The Relevant Recruiter Method, shares invaluable insights on personal branding, using LinkedIn Sales Navigator for strategic targeting, and the benefits of a multi-channel approach. We discuss the importance of mastering LinkedIn before branching out, targeting the right decision-makers, and positioning yourself uniquely in the market. Moreover, Donnie highlights the significance of capturing and maintaining audience attention through educational and value-driven content, avoiding traditional outbound methods, and leveraging inbound marketing to generate warm leads.

Tune in to learn how to humanize your brand, build trust, and engage your audience effectively—even in challenging times. If you're looking to boost your recruitment game and enhance your online presence, this episode is packed with all the tips and strategies you need. Let's get started!

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Follow Donnie on LinkedIn: LinkedIn | Donnie Gupton

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Kortney Harmon sits down with Clark Wilcox, founder of The Digital Recruiter, to explore the transformative power of LinkedIn in modern sales marketing strategies—especially for recruiting businesses. Together, they dive into the benefits of LinkedIn as the top B2B platform, the evolution of digital recruiting, and how recruiters can leverage modern tools to build meaningful relationships and scale their agencies effectively. 

No matter where you are in your recruiting journey, this conversation is packed with actionable strategies to help you stay ahead in the ever-evolving talent industry. Clark offers valuable insights on leveraging LinkedIn, building meaningful connections, and creating a systemized digital approach that drives real results. Tune in to gain a comprehensive understanding from a true industry expert and discover actionable insights to drive your staffing strategy forward.

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Follow Clark on LinkedIn: LinkedIn | Clark Wilcox

Check out The Digital Recruiter Website here

Listen to The Digital Recruiter Podcast here

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In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry.

Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares:

• Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and purpose-built solutions
• Common mistakes companies make when integrating technology solutions and provides advice on selecting the most important factors when choosing technology solutions
• Her thoughts on the future of AI and automation in the staffing industry and how to measure the success of technology implementation projects
• Why choosing the right technology solution as a foundation is essential to ensure long-term success

In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes.

However, they also delve into concerns such as bias, misinformation, and the need for transparency when using AI tools. This thought-provoking conversation explores the future of AI in recruitment and raises important questions about compensation, workload, and maintaining a healthy work-life balance.

Key points discussed in this episode include:

- Powerful tools for staffing and recruiting with diverse viewpoints from multiple sources

- The role of AI tools in screening candidates and answering basic questions, while emphasizing the irreplaceable value of human interaction in executive talent recruitment

- Speculation about the future of AI

- The importance of addressing bias, transparency, and security when integrating AI systems into recruitment processes

- Key considerations when choosing AI tools, including compatibility, reputation, customer support, and impact on candidate experience

- Examples of using Chat GPT for sourcing, ranking strategies, writing persuasive emails, and generating interview questions

- The need for human verification and cautions against over-reliance on AI tools without human oversight

- The potential impact of AI tools on compensation and workload, calling for necessary conversations and considerations in this regard.

Overall, this episode provides valuable insights into the benefits and challenges associated with AI tools in recruitment, fostering a discussion on the future of AI in the workplace and the importance of maintaining a balance between technology and human interaction.

To see more of Jim's work, check out:

• The Recruiting Radar is a weekly newsletter of business leads for people in the business of recruiting. 
• The Recruiting Life  is a whimsical view of the world of work that aspires to educate and entertain.  
• The JimStroud Podcast -  This show explores the discoveries and trends forming the future of our lives. Brain to brain communication, robot bosses, microchip implants for workers and immortality as an employee benefit are all happening now! If you want to know what’s next, subscribe to this podcast. 
• The Jim Stroud Show - The Jim Stroud Show is a YouTube series about the future of work, life and everything in between. 
• JimStroud.com - If you want one place to keep up with all Jim does, this is it. Subscribe now. Subscribe often. 

In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend. 

• 1:15 – Chris Hesson introduction and background 
• 3:42 – Are we in a recession and what does that mean for your business? 
• 7:30 – Marketing both sides of the desk proactively 
• 10:25 – Looking at numbers and metrics to diagnose any issues 
• 13:20 – Don’t get stuck in your solution 
• 15:47 – Do you own your process and provide training on it? 
• 18:30 – Proactive solutions to move you through a shifting market successfully 
• 25:19 – New approaches and solutions 
• 31:21 – MPC’ing isn’t dead 
• 36:55 – Ask Me Anything 

If you enjoyed this episode, please leave a rating and subscribe to the show! 

In this weeks episode, we're diving into a crucial topic that's been bubbling up across the staffing and recruiting industry: The Great Tech Purge. Now, this isn't about tidying up your digital workspace; it's about revolutionizing how you approach technology in recruiting. As AI and other cutting-edge technologies dominate the headlines, smart leaders are realizing that before they can effectively harness these innovations, they need to embark on their own tech purge.

We'll be discussing five compelling reasons why now is the perfect time to initiate your own Great Tech Purge, and how this process can not only prepare you for future innovations like AI but also immediately improve your team's efficiency and effectiveness.

So, get ready to learn how to optimize your tech stack, enhance your team's performance, and focus on what really matters: building meaningful relationships and making impactful placements.

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For the link to the downloadable worksheet: https://join.crelate.com/staffing-and-recruiting-technology-evaluation-worksheet

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This inaugural episode features Maurice Fuller, CEO of StaffingTec. In this episode, you'll learn:

• The importance of having a strong foundation prior to tech implementation
• Future staffing and recruiting trends and technologies to keep an eye on
• Tips for getting the most out of your technologies

 For the future trends flyer talked about in the episode, please click here.

Sign up for The Full Desk Experience live episode recordings here.

On this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring how certain conditions and stress points can lead to detrimental physical effects. They also highlight the importance of finding a good work-life balance and seeking outside counsel and professional development to sharpen skills and improve job prospects. Finally, they talk about the cultural impact of the pandemic and how companies need to appreciate and prioritize women's needs and values to grow stronger cultures of leadership. This episode is part of the show's Industry Spotlight series, which features change-makers and thought leaders in staffing and recruiting across various industries.

In this special "Best of" episode, we are diving deep into the transformative potential of AI in the staffing and recruiting industry. Hosted by Kortney Harmon, with guests including Brad Bialy, Tom Erb and Benjamin Mena, we bring you enlightening conversations revealing how AI tools are reshaping workflows and strategies.

Learn how AI is being leveraged for candidate marketing, sales automation, sourcing, and screening. We explore the iterative nature of AI improvements, the risks of over-reliance, and the future waves of AI integration that promise to enhance efficiency and productivity. Tune in for actionable advice, fresh perspectives, and the latest trends that will keep you ahead in the competitive talent industry. 

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The following tools, applications, and websites were mentioned in this podcast episode:

1. Fireflies
2. Zoom with AI
3. Chat GPT
4. Google Gemini
5. Apollo IO
6. Taplio
7. Calendly
8. Opus
9. Buffer
10. SeekOut
11. Betterleap
12. Juice Box
13. Sense Spark
14. Metaview
15. ReadAI

In this episode, our host, Kortney Harmon dives deep into the world of recruitment with our esteemed guest, Brad Wolff. Brad is an accomplished entrepreneur, who has founded two thriving recruiting firms. He's here to share his wisdom about the staffing industry, touch upon the importance of Applicant Tracking System, and paint a clear picture on the common hurdles faced by recruiting firm owners. You'll hear insights about change management, benefits of continuous learning, leveraging relationships for business, and the significance of a well-rounded content strategy. Brad will also share an inspiring case study of how he managed to triple the revenue of a tech firm within six months. We promise a trove of advice and learning on sales and marketing strategies in recruiting firms as well. Sit back, turn up the volume, and enjoy this insightful conversation with Brad Wolff right here on The Full Desk Experience.
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Visit Brad's website: https://recruiterscoach.com/

Connect with Brad: https://www.linkedin.com/in/bwolff/

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In this episode, we embark on an insightful discussion with Gary Benedik, the Chief Revenue Officer at Avenica. We'll delve into the significance of upskilling and reskilling in the job market, explore Avenica's innovative approach to talent development, and discuss the critical balance between leveraging AI and maintaining the human element in recruitment.

From navigating the challenges of a post-COVID world to building strong, long-lasting relationships with candidates, this episode is packed with valuable insights, and trends shaping the future of talent acquisition. Tune in to learn how Avenica is adapting to market demands and adding unparalleled value to their clients.

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Follow Gary Benedik on LinkedIn: https://www.linkedin.com/in/garybenedik/

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In this episode Kortney Harmon is joined by Jeff Staats- Partner at Forest City Digital to take a deep dive into the bottlenecks and breakthroughs in marketing processes within the staffing and recruiting industry. Join us as Jeff identifies the critical stages in marketing approvals that hinder campaign launches and offers actionable strategies to mitigate these delays. We'll explore how to harness the power of automation and AI to revolutionize lead generation, personalize outreach, and maintain authentic client relationships amid rapid technological advancements.

Jeff shares invaluable wisdom on aligning sales and marketing efforts, emphasizing the importance of measurable metrics over vanity statistics, and the necessity of consistent touch-points to convert prospects. Whether you're navigating the complexities of temporary staffing or executive search, Jeff's insights into creating effective sales funnels and leveraging video emails and mobile strategies are game-changers.

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Follow Jeffrey Staats on LinkedIn: https://www.linkedin.com/in/jeffreystaats/

Check out Forest City Digital’s website at https://forestcitydigital.com/

To download the Multi-Channel Touch Plan Strategy eBook referenced, please click here.

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In this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm.

In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establishing value through courage and confidence during fee negotiations.

She'll also reveal her powerful strategy in relationship building, making personal visits to clients and prioritizing phone communication over emails to create a more meaningful connection.

Sharon discusses how she measures success in her firm, and despite the simplicity, ensures that candidates are not just found, but placed.

Throughout the episode, we'll also tackle topics such as the complexity of counteroffers, the ethical considerations in recruitment, and navigating the waters of an industry increasingly influenced by AI technology—all while maintaining the irreplaceable human touch.

Sharon isn't just here to share her story; she offers valuable guidance from lessons learned, demonstrating why courage, determination, and a "buffalo" mentality are essential to thrive.

Join us as Sharon imparts her wisdom on the benefits of retained search, the consultative approach her firm takes, and how to stand out by offering a unique value proposition to clients.

Prepare to be inspired as Sharon Hulce pulls back the curtain on the dynamic and transformative world of retained executive search. Let the conversation begin.

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Employment Research Group website: https://ergsearch.com/

Sharon Hulce's LinkedIn: https://www.linkedin.com/in/sharonhulce/

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In this bonus episode we've got something special – an eye-opening conversation with Chris Allaire, founder and CEO of Averity, a leader in IT staffing and recruiting. During a chat with Chris, he dropped some jaw-dropping statistics about the current state of the IT industry, which I knew I had to share with you. From the challenges of an overflowing talent pool to the rise of AI in recruitment, this conversation is packed with actionable insights and expert advice that could change the way you navigate the staffing world. 

Sit back, tune in, and get ready for a real wake-up call that dives deep into the numbers and strategies shaping IT staffing today. This is an episode you won't want to miss!

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Follow Chris Allaire on LinkedIn: https://www.linkedin.com/in/chrisallaire/

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In this episode, Kortney Harmon joins Brad Bialy and Matt Lozar on Haley Marketing's podcast, Insights.

EPISODE SEGMENTS:

• What’s changing in the staffing industry?
• A call block a day keeps poverty away
• You can’t just be an order taker!
• Are your organizational processes uniform from team member to team member?
• STOP being distracted by the newest tool!
• What is Kortney’s biggest takeaway from “The Full Desk Experience”

INSIGHTS HOSTED BY:

Brad Bialy
(LinkedIn / Twitter)

Brad Bialy has a deep passion for helping staffing and recruiting firms achieve their business objectives through strategic digital marketing. For over a decade, Brad has developed a proven track record of motivating and educating staffing industry professionals at over 100 industry-specific conferences and webinars.
As a visionary leader, Brad has helped guide the social media, content marketing, and comprehensive marketing execution of more than 300 staffing and recruiting firms. His keen eye for strategy and delivery has resulted in multiple industry award-winning social media campaigns, making him a sought-after expert in the industry.

Matt Lozar 

(LinkedIn / Twitter / Bio)

Matt Lozar works as the Director of Recruitment Marketing at the Haley Marketing Group, the nation’s largest marketing firm dedicated to servicing the staffing and recruiting industry.

As the Director of Recruitment Marketing, Matt focuses on the four pillars of recruitment marketing – career sites, job advertising, social recruiting and employer branding. Matt launched the job spend management division at the Haley Marketing Group, leading the company’s partnership with Appcast. Through the usage of programmatic software, the division grew more than 100 percent in 2022 after growing more than 200 percent in 2021! The department works with dozens of staffing agencies, managing millions of dollars of recruitment spend.

Matt has eight-plus years of working directly with staffing agencies and recruiters by helping them meet business goals and overcome marketing challenges. During that time, Matt has worked with more than 100 organizations to find the right content and digital marketing solutions. He also concentrates on online advertising while helping staffing agencies with social media planning, content strategy, search engine optimization, and email marketing.

Matt has appeared on more than 25 webinars across the industry while also talking at several industry conferences. He is a co-host on the Secrets of Staffing Success podcast, appearing on more than 100 episodes. Matt also holds a biweekly LinkedIn Live broadcast on Tuesdays at 11 am Eastern where he talks about recruitment marketing, content marketing, and job advertising.

 Kortney Harmon

(LinkedIn)

Kortney Harmon is a staffing and recruiting industry principal at Crelate with over 12 years of experience in the talent industry. As a results-driven talent industry professional, Kortney has trained thousands of front-line recruiters and worked closely with hundreds of business owners and executives to develop and execute effective sales and recruitment strategies. She is also the host of the Full Desk Experience podcast where she shares her unique perspective on the industry and provides valuable guidance to listeners seeking to overcome growth blockers and achieve success.

On this episode of The Full Desk Experience, we have a very special guest joining us - Julie Jones, a renowned mental performance coach. We delve into the power of mindset and mental toughness, exploring how they can impact success in any field. Julie shares personal stories, from her own experiences as a coach to working with teams across the country, including CEOs and athletes. We also discuss the importance of gratitude and managing burnout, as well as the fascinating effects of visualization and pre-experiencing events. So, get ready for an insightful and inspiring conversation as we uncover the keys to peak performance and well-being. Stay tuned for The Full Desk Experience Industry Spotlight with Julie Jones!
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This episode of The Full Desk Experience features the insightful Alden Galvanek, President of the Chatham Group. Join us as Alden shares his expertise on the indispensable role of authenticity and expertise in the recruiting industry.

In this rich conversation, we'll uncover the nuances of the recruiter-client-candidate triangle and the pivotal nature of the recruiting call. With the global scale of the sales role now demanding swift hiring and rigorous candidate screening, Alden reveals how his firm manages to stand out through a formidable blend of cutting-edge technology and an in-house pool of industry experts.

Despite the rapid technology changes, we hear Alden's firm conviction that AI cannot replace the human touch—especially in crafting meaningful engagements and nurturing trust throughout the hiring process. Instead, it serves as a tool to assist with the logistics, while the irreplaceable human intuition navigates cultural fits and personal connections.

Don't miss Alden's take on combating recruitment challenges, from attracting top-notch talent amidst a tech revolution to educating clients about the synergy of personal relationships and technological advancements. Plus, we'll discuss the best ways to retain that talent through a solid company culture and transparent communication.
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Alden Galvanek's LinkedIn profile: https://www.linkedin.com/in/aldengalvanek/

The Chatham Group: https://mrichatham.com/

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In the "12 Days of FDE" special, we revisit the most captivating moments from The Full Desk Experience of 2023. From industry insights and expert advice to award-winning episodes, we've got it all. Listen in as we explore topics such as leveraging AI for recruiting, driving process and growth through data, the significance of change management, and the magic of digital transformation in staffing.

Join host Kortney Harmon and a lineup of industry leaders as they unpack the highlights of the past year and share valuable takeaways to help your talent business thrive in the coming year. So sit back, relax, and immerse yourself in the best of The Full Desk Experience.

Links:

1. Industry Spotlight | Jen Meyer – SVP and GM at Govig – Driving Process and Creating Growth Through Data: https://www.crelate.com/blog/industry-spotlight-jen-meyer

2. Industry Spotlight | Tom Erb – President at Tallann Resources – Proactively Planning for Success in Any Market Cycle: https://www.crelate.com/blog/tom-erb-success-in-any-market

3. Workshop | Exploring the Future of Recruiting with ChatGPT: Insights, Challenges and 10 Use Cases: https://www.crelate.com/blog/insights-challenges-use-cases-chatgpt

4. Workshop | Get Off the KPI Hamster Wheel: Why Your Metrics are Keeping Your Recruiting and Staffing Business From Growing: https://www.crelate.com/blog/kpi-hamster-wheel

5. Workshop | The Not-So-Scary World of Staffing: Creative Solutions for Your Talent Business: https://www.crelate.com/blog/creative-solutions-talent-business

6. Industry Spotlight | Aaron Grossman – CEO at TalentLaunch – Expert Tips for Scaling Your Staffing Business: https://www.crelate.com/blog/aaron-grossman-growth-in-staffing

7. Industry Spotlight | Jim Stroud – HR Influencer & Content Creator – The Pros and Cons of ChatGPT and AI in the Talent Industry: https://www.crelate.com/blog/jim-stroud-pros-cons-chatgpt

8. Industry Spotlight | Lauren Jones – CEO and Founder of Leap Consulting – The Magic of Digital Transformation in Staffing and Recruiting: https://www.crelate.com/blog/lauren-jones-digital-transformation

9.Workshop | Redeployment Strategies to Increase Revenues for Your Talent Business with Sarah Gossin: https://www.crelate.com/blog/redeployment-strategy-sarah-gossin

10. Workshop | Tips for Successful Change Management in Your Talent Business: https://www.crelate.com/blog/change-management-talent-business

11. Workshop | Mapping Your Talent Organization for Future Growth: Career Pathing and Succession Planning with Dan Mori: https://www.crelate.com/blog/dan-mori-future-proofing-talent-businesses

12. The Changing Face of Recruiting: Discoveries from the Staffing World Show Floor: https://www.crelate.com/blog/podcast-changing-face-of-recruiting-discoveries-from-the-staffing-world-show-floor

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In this FDE+ episode, Tom Erb- President of Tallann Resources shares vital insights, from the importance of a winning mindset and how to stand out with effective messaging, to the power of persistence in reaching prospects. We'll explore his MVP acronym—Messaging, Volume, and Persistence—and break down essential sales mindsets like Performance, Value, Long Game, and Mastery. Tom also provides actionable tips on honing your sales skills, leveraging tools like AI assistants, and the critical role of performance management. Whether you're struggling with prospecting or looking to refine your value proposition, this episode has you covered. 

Stick around for a masterclass on building a robust personal and company brand, effective networking, and the ultimate goal of minimizing cold calls through strategic relationship-building. Plus, don't miss out on Tom's exclusive sales goal planning worksheet! So grab your headphones, settle in, and get ready for an enlightening journey to sales excellence!

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Follow Tom on LinkedIn: LinkedIn | Tom Erb

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In this episode, you'll learn:

• Inbound vs Outbound sales strategies for talent businesses
• Social Selling Basics for Talent Sales Teams
• The Foundation: The Profile of a Talent Sales Associates
• The Audience: Your Network 
• The Interaction: The Approach of a Talent Sales Professional 
• The Message: Content from Staffing and Recruiting Account Executives

To download the Social Selling eBook, please click here.

To purchase the book, "Think. Say. Do." by Ron Tite, please visit click here.

Sign up for The Full Desk Experience live episode recordings here.

In this episode, we'll explore the evolving landscape of executive search with Jen Meyer, the senior VP and general manager of Govig and Associates, a firm renowned for not just their recruitment acumen but also their strategic partnerships and in-depth market insights. Alongside Jen, we have Lindsay Brightwell from Boaz Partners, who brings a wealth of knowledge from the specialty chemicals, animal health, and advanced materials sectors.

Our guests will share how they've adapted to industry slowdowns and the increased integration of technology, like AI, in their processes, all while emphasizing the irreplaceable value of human connections. Jen and Lindsay will discuss the significance of maintaining candidate relationships through regular touchpoints and the critical need for keeping engagement human and personal.

Expect to learn about their team-centric approach to recruitment, the consultative value they provide to clients regardless of economic conditions, and the industry-tested strategies they're employing to drive business in 2024. You'll hear how a tight focus on discipline, industry, and geography—DIG—helps narrow down market focus effectively, and why data management and clean databases are more crucial than ever.

Join us as we touch on topics like the power of high call volumes, the use of technology in enhancing recruiter efficiency, and the strategic advantages of retained business. From the practicalities of running a successful executive search firm to unpacking the layers of the short game and long game in recruitment strategy, we're covering it all.

Don't miss this deep dive into the intersection of technology, strategy, and the human touch in the modern world of executive hiring. It's all here on "The Full Desk Experience." Stay tuned!
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Jen Meyer:  https://www.linkedin.com/in/jmeyergovig/

Lindsay Brightwell: https://www.linkedin.com/in/lschaaf/

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In this weeks episode, Kortney Harmon joins Brad Bialy on Take The Stage where they dive deep into the evolving landscape of the staffing and recruiting industry. This episode puts the spotlight on the immense value of account expansion and nurturing existing client relationships. Discover why focusing on your current clients can drive up to 80% of your future revenue and learn cost-effective strategies for cultivating long-term partnerships.

The discussion also touches on the strategic use of automation and AI, stressing the need for a well-defined process before implementation. Kortney and Brad also explore the shift from a transactional mindset to a more relationship-driven approach, providing actionable advice for building and maintaining strong client connections.

Stay tuned for rapid-fire insights, including book recommendations and advice for newcomers in the industry. Whether you're a seasoned professional or just starting out, this episode is packed with valuable takeaways to help you grow and improve in the staffing and recruiting world.

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Follow Brad Bialy on LinkedIn: https://www.linkedin.com/in/bradbialy/

Listen to Take The Stage: https://open.spotify.com/show/71h0vuVpsNjW1ngpuIUz1k

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Welcome to another insightful episode of The Full Desk Experience, where we dive deep into the talent industry with top leaders shaping the field. Kortney Harmon is joined by Jeff Kaye, a powerhouse in executive search with leadership roles at Kaye/Bassman, Next Level Exchange, and Sanford Rose Associates.

This conversation unpacks the challenges and opportunities in recruiting, from technological advancements to niche specialization and strategies for profitable, sustainable growth. Whether you're a seasoned recruiter or new to the field, you'll gain valuable insights to refine your approach and elevate your success.

Tune in as we explore the evolving world of executive search and what it takes to thrive!

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Follow Jeff on LinkedIn: LinkedIn | Jeff Kaye

Check out the Next Level Exchange Website here

For Starfish Partners Website here

For Stanford Rose Associates click here

For Dimensional Search click here

For Recruiter University click here

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We're thrilled to have an expert in the talent acquisition field, Dan Harten, join us. With a storied career that spans across Amazon and Meta, Dan now brings his wealth of knowledge to HireEZ.

In this episode, we unpack the challenges of sourcing top talent externally and the crucial role of personalizing the recruitment process. Dan shares his experiences on how the best recruiters leverage market data, involve hiring managers early, and make each outreach count. He also sheds light on the potential pitfalls of AI, balancing inbound and outbound strategies, and the impact of personal branding in the industry.
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Dan's LinkedIn: https://www.linkedin.com/in/dan-harten-0542063b/

Crelate + HireEZ: https://www.crelate.com/integrations/partner/hireez

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In this special two-part episode we're diving back into an insightful conversation with the incredible Brianna Rooney, the successful entrepreneur known as the "millionaire recruiter.” We’ll hear how Brianna integrates fundamental recruitment skills over relying solely on new tools, her practice of "offer buddies" to enhance the candidate experience, and the transformative effect of her charity calls in boosting referrals and networking.

Kortney and Brianna also discuss the dynamics of training and role-playing, especially in a remote work environment, and the evolving behaviors of candidates engaging with recruiters. We'll unpack Brianna's advice for businesses on scaling effectively, her critique of the industry's false promises, and her vision for the future of recruiting, which leans more on human elements than technological tools.

We’ll delve into her candid take on the consequences of poor hiring decisions, the need for comprehensive leadership training, and her practical solutions for common recruitment challenges.

So, let's get started! Whether you're a seasoned recruiter, an industry leader, or someone looking to understand the intricacies of talent acquisition, this episode is packed with actionable insights and inspiring stories you won't want to miss.

To listen to part one of this conversation click here

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Follow Brianna on LinkedIn: LinkedIn | Brianna Rooney

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Kortney Harmon joins Dave Turano on Cut Through the Noise to delve into the importance of quality over quantity in engagement, both in staffing and sports. They discuss the pitfalls of over-relying on technology, the critical need for effective communication and leadership, and why pushing employees towards roles they're not trained for can lead to high turnover and dissatisfaction.

Tune in as they explore the fragility of companies reliant on a few key clients, the necessity of providing consistent and meaningful value, and the significance of adopting a relationship-based approach over transactional interactions. Join us as Kortney and Dave dissect the industry's challenges, share personal stories, and highlight the power of engagement and leadership in driving success. Don't miss out on this insightful episode packed with valuable advice and real-world experiences!

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Follow Dave Turano on LinkedIn: https://www.linkedin.com/in/davidturano09/

Listen to Cut Through the Noise: https://open.spotify.com/show/5KrU7tS8QMSpgYiMAtxByV

Follow Cut Through the Noise on Instagram: https://www.instagram.com/cttnpodcast/

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On this episode FDE+ we've got something special for you as we dive an incredible conversation with Diane Prince, Founder of Recruiting Agency 360. From discussing profit calculations and the role of Employer of Record (EOR) in payroll and compliance to emphasizing the importance of recurring revenue and niche market fit, Diane covers it all. She opens up about her journey in the staffing industry, the significance of having a clear vision, and her business strategies that paved the way for her success.

We’ll also explore actionable business development tips, including effective and authentic cold outreach, the growing trend towards temporary workforce by 2030, and the unique advantages of temp staffing over direct hires.

Get ready to learn, engage, and envision bigger goals for your business as Diane answers your burning questions and offers practical advice for achieving growth and scaling your staffing agency. This episode is packed with valuable insights and strategies that you won’t want to miss.

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Follow Diane on LinkedIn: LinkedIn | Diane Prince

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On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages.

Join Kortney Harmon on this episode of FDE Express and gain quick insights on how to enhance data quality in your ATS and reap the benefits in the dynamic world of staffing and recruiting. Don't miss this opportunity to optimize your operations and drive success in your talent business.

We're diving deep into the art of goal setting and how it can catapult your success in the talent industry. 

We're exploring the impact of written goals, the power of accountability partners, and the specifics you need in your goals to thrive in recruiting and staffing. Yes, the landscape has shifted with challenges like skill shortages and changing candidate expectations, but fear not—we're unpacking the opportunities for companies ready to adapt and innovate.

Expect to hear about 'WOOP goals', a novel strategy that comprises Wish, Outcome, Obstacle, and Plan, a realistic and action-oriented framework that's revolutionizing traditional goal setting. We're rolling out strategies to improve candidate pipelines, reduce time to hire, and enhance the overall candidate experience, and we're not shying away from challenges like competitive compensation or employer branding.

In our AMA, Kortney will discuss turning clients into key accounts, leveraging data, and the role a client portal plays in solidifying client relationships and communication.

We're packed with advice on setting ambitious goals, providing resources, and, yes, treating technology as a support tool, not a solution. So, let's roll up our sleeves, set some WOOP goals, and turn our teams into recruiting rock stars. Get ready for a powerful session that could very well redefine how you approach your next set of ambitious goals here on The Full Desk Experience!
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Crelate & Conquer: https://join.crelate.com/crelate-and-conquer

Industry Spotlight with Julie Jones: https://www.crelate.com/blog/podcast-industry-spotlight-julie-jones

Episode about Key Accounts: https://www.crelate.com/blog/developing-key-accounts

WOOP Goals worksheet: https://join.crelate.com/download-your-woop-goals

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In this episode of The Full Desk Experience, Kortney Harmon, sits down with the Rich Rosen, a top-tier executive recruiter and founder of Cornerstone Search Associates. Rich dives deep into strategies for proactive recruitment, the challenges and importance of managing networks, and the critical role of efficiency in the hiring process. 

He emphasizes the need for engaging clients and candidates, even in a fluctuating market, and shares his insights on leveraging technology to stay ahead in the recruitment game. From cold calling techniques to maintaining long-term client relationships, Rich offers a treasure trove of actionable advice.

Listen in as Rich and Kortney discuss the dynamic nature of the staffing industry, the power of quality over quantity, and the importance of authenticity in every interaction.Tune in for an episode that promises to leave you inspired and equipped with new strategies to tackle your recruitment challenges head-on.

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Follow Rich Rosen on LinkedIn: https://www.linkedin.com/in/cstone1/

To book a coaching session with Rich, click here

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Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on:

• Staying up-to-date with the latest industry trends
• Overcoming challenges with hiring managers
• Balancing the needs of candidates and clients
• Leveraging social media for business development

Joel emphasizes the importance of humanizing the industry and balancing best practices with personal branding on social media. You'll also learn about common social media mistakes and the challenge of tracking metrics. Tune in to take your talent game to the next level!

In this weeks episode, Kortney Harmon and Curtis Hite - CEO at Improving journey take a deep dive in the industry, explore how Improving has scaled its operations, and discuss the company's approach to maintaining a cohesive culture across its numerous offices in the U.S., Canada, and Mexico.

In this insightful conversation, Curtis shares his perspective on navigating economic uncertainties, the impact of artificial intelligence on the tech industry, and best practices for maintaining a strong workforce. Whether you're a staffing and recruiting leader or someone interested in the future of software consulting, this episode is packed with valuable insights that you won't want to miss. So, join us as we uncover strategies for success and growth with Curtis Hite on this episode of The Full Desk Experience!

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Follow Curtis Hite on LinkedIn: https://www.linkedin.com/in/curtis-hite-a7b228/

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In this special best-of series, we're diving into one of our most compelling discussions on the integration of AI in staffing and recruiting firms. We're revisiting a candid conversation with Aaron Elder, CEO at Crelate. We dive deep into the concerns and opportunities AI presents in the recruiting industry, discussing everything from the potential over-reliance on automated systems to the nuanced roles AI can play in enhancing rather than replacing human effort.

Aaron offers invaluable insights into how AI can be a game-changer and where its limits lie, touching on practical steps and pitfalls to avoid. Whether you're an AI enthusiast or a cautious skeptic, this episode promises to deliver actionable advice and thought-provoking perspectives. Tune in as we explore how AI can help your firm stay cutting-edge without losing the human touch. Join us on this enlightening journey through the world of AI in recruiting. Let’s dive in.

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In this episode, we dive into the exciting world of staffing and manufacturing, exploring the trends, challenges, and innovations discussed at the recent Staffing World conference. Katie Jones, Podcast Producer, hosts a panel discussion with Kortney Harmon, Director of Industry Relations at Crelate and Host of The Full Desk Experience, Tom Hunley, Sr. Product Marketing Manager at Crelate, and Chris Hesson, Manager of Professional Service at Crelate about what they learned at Staffing World.

From the intriguing concept of "getting over ghosting" to the impact of AI on the industry, we cover it all. We also uncover the recurring struggle of finding the right talent and the concerns about a possible economic downturn. Our panel shares their insights on optimizing the workforce, leveraging AI, and the importance of understanding different generations' perspectives.

Additionally, we explore fascinating technologies like Fireflies AI and Hire Easy, and discuss the need for creativity and adaptability to navigate the ever-changing landscape of the industry. So sit back, relax, and enjoy this enlightening conversation with our esteemed guests as we uncover the valuable takeaways from the Staffing World exhibition.
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In this episode of our Industry Spotlight series, we are joined by Aaron Grossman, the CEO of Talent Launch, a leading player in the staffing industry. With over two decades of experience and a track record of remarkable success, Aaron is here to share his insights on growing a staffing business in today's challenging economy.

In this episode, Aaron highlights the importance of having a strong tech stack and embracing automation to drive efficiency. Aaron shares his personal experiences and advice for aspiring entrepreneurs, emphasizing the need for discipline and perseverance, especially in the crucial first year.

Throughout this conversation, Aaron discusses the evolving role of technology in the staffing industry, from fears of it overtaking the human touch to its complementary nature, helping companies grow and adapt. 

But it's not all about technology. Aaron believes in creating a strong culture and fostering personal and professional growth within his organization. He introduces us to the concept of a "redwood tree culture," where core values act as roots and environmental pillars guide the way.

We also delve into the challenges faced by smaller staffing companies and how Talent Launch is helping them overcome barriers and achieve growth. From integrated technology solutions to simplifying roles and responsibilities, Aaron shares strategies that can make a significant impact.

And of course, we can't forget about the key metrics that drive success in the staffing industry. Aaron reveals the KPIs he monitors daily and offers insights on navigating through downturns and ensuring revenue growth.

So, whether you're an entrepreneur looking to take your staffing business to the next level or a professional seeking to understand the latest industry trends, this episode is packed with valuable insights and practical advice. Get ready for an enlightening conversation with Aaron Grossman on The Full Desk Experience!

On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how:

Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and support before assuming an employee is not the right fit.

Building a strong organizational chart and career development plan is essential. Regular check-ins, professional development plans, and identifying potential replacements for key roles help retain talent and future-proof the organization.

Succession planning is critical for a successful organization. By involving individuals in their own career path and development, organizations can avoid fractures and ensure continuity. "Try before you buy" promotions and shadow programs can help individuals explore higher roles before committing.

In this bonus episode, we have a special guest, Tim Keckler, joining our host, Kortney Harmon. Tim is a seasoned software implementation expert and decision-maker who has worked with numerous organizations to successfully adopt new software. Today, Tim shares valuable insights on the challenges of balancing the ongoing work of producers, recruiters, and salespeople while introducing new software. He explores the importance of assembling a diverse buying committee and valuing the opinions and feedback of end users. Tim also dives into the common pitfalls in software rollouts and offers practical advice on evaluating and selecting the right software for your organization. Don't miss this episode packed with actionable tips and strategies to maximize software adoption and implementation. Let's jump right in!

Click here to download the RFI Template.

In this FDE+ episode, Richard Rosner, The Staffing Shark, shares his unique approach to staffing and recruitment, underscoring the reciprocal nature of networking and the power of giving without expecting anything in return. We'll explore his innovative marketing strategies, including trend-jacking viral events and the critical role of AI in marketing by 2025. Richard also highlights the importance of authenticity, short-form video content, and effective use of social media platforms, from TikTok to Instagram, to boost engagement and outreach.

Additionally, you'll hear Richard's insights on becoming an influencer, the significance of personal branding, and his vision for building hype and excitement in the same way major companies do. We'll touch on future-focused strategies, such as leveraging influencers and local celebrities, the impact of storytelling, and creating engaging, fun content that leaves a lasting impression.

Get ready for an episode packed with valuable insights, practical tips, and innovative ideas to elevate your staffing strategies. Don’t forget to subscribe, share, and review our podcast to stay updated with the latest in staffing and recruiting.

Let's dive in!

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Follow Richard on LinkedIn: LinkedIn | Richard Rosner

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Show notes/Timestamped Sections:

• 2:02 - What is quiet quitting?
• 4:25 - The 4 main causes of quiet quitting
• 10:06 - How leaders can address quiet quitting
• 18:07 - Ways to show employee appreciation
• 23:00 - Setting up career paths for your employees
• 28:07 - Ask Me Anything

This episode dives into the real challenges recruitment professionals face—like perfectionism—and why consistency and authenticity are key when it comes to content creation. Dandan shares her journey from young recruiter to founder of DG Recruit, offering powerful insights into using social media and content to elevate your executive search practice.

Discover proven strategies for building a strong personal brand, creating impactful content, and navigating the modern recruitment landscape. Whether you're scaling your search firm or aiming to hit new revenue goals, you'll walk away with actionable takeaways and fresh inspiration.

Tune in and learn from industry leaders as they share the tools and tactics redefining success in executive search.

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Follow Dandan on LinkedIn: LinkedIn | Dandan Zhu

To learn more about agency recruitment check out: https://www.agencyrecruitmentacademy.com/

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In this episode from our FDE+ Virtual Event, Ron Dermady shares transformative insights on branding, marketing, and media for recruiters. We delve into how recruiters can move away from traditional sales techniques and embrace digital outreach to build lasting engagement with candidates and clients.

Ron explores the power of showcasing your true self, finding your unique voice, and leveraging social media to establish yourself as a subject matter expert. He introduces practical strategies like the "media flywheel" and "10, 4, 2 strategy" to help recruiters create purposeful, value-driven content that resonates. Set your recruiting goals for 2025 on the right path with actionable tips on how to craft, share, and amplify your professional voice on LinkedIn and other platforms.

Stay tuned as we unpack the key takeaways from this informative session and empower you with the tools to propel your recruiting success in the coming year. Let's dive in!

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Follow Ron on LinkedIn: LinkedIn | Ron Dermady

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In this FDE+ Virtual Event episode, Kortney Harmon delves into the crucial themes for thriving in the staffing and recruiting industry in 2025. Kortney discusses the importance of streamlining technology, optimizing processes, and enhancing team dynamics. Discover strategic insights and actionable strategies to propel your business forward in the coming year. 

Whether you're revisiting or catching up, this episode offers invaluable lessons and future-proofing strategies to ensure your firm's success. Tune in, take notes, and prepare to thrive!

Ebooks Mentioned in the Episode:

RFI Template

Great Tech Purge Worksheet

4 Rs of Automation eBook

ChatGPT eBook

Key Account Development eBook

Multi-Channel Touchpoint Strategy eBook

Massive Guide to Executive Search

Breaking into Staffing checklist

Social Selling eBook

Download the Sourcing eBook here

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In this episode, Kortney Harmon is joined by Adrian Dominguez-CEO of ROLINC Staffing. We dive deep into how companies are adapting by building internal recruiting departments and implementing intentional marketing strategies to stay relevant. We’ll explore why maintaining human connections amidst technological advances remains crucial and how practical networking and community involvement can drive business growth. 

Adrian also sheds light on the importance of balancing technology with personal engagement, the future of the staffing industry, and how European trends could shape U.S. regulatory landscapes. Tune in for an episode filled with actionable insights and forward-looking predictions to keep you ahead in the ever-changing staffing world.

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Follow Adrian Dominguez on LinkedIn: https://www.linkedin.com/in/adriandomingueziii/

Check out ROLINC Staffing here

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On this episode of The Full Desk Experience, we dive into the world of staffing and recruiting with industry principal Kortney Harmon and guest Chris Hesson. They share insights on the secret to staffing success, calculating bill rates, and the shift in the talent market. We also discuss the importance of flexibility in the workforce and the opportunities for expansion in niche spaces. Join us as we explore how to develop thriving staffing practices in your organization and discover valuable tips for success.

Download the "Getting Started in Staffing" Checklist here.

[00:03:20] Kortney Harmon and Chris Hesson discuss the benefits of expanding a direct hire business model into a staffing practice and offers tips for success. 

[00:09:03] Remote work is becoming more popular and flexible work arrangements are important. Ask candidates and clients if they are interested in flexibility without using the term "contract staffing". Contract staffing assignments can also last longer than expected.

[00:12:09] The workforce is changing as more people retire, and younger people prefer flexibility and side hustles. Companies need to adapt and offer diverse solutions to retain clients.

[00:20:35] Building recyclability is important. Specialize in a niche space, communicate regularly with contractors, and tag and define market segments in your ATS.

[00:27:23] Recruiting is about problem-solving through identifying the client's core issue and offering staffing or direct placement solutions. Understanding client pain points is key to determining the right solution for short and long-term projects. Having varied solutions improves profitability.

[00:32:49] Set goals for contract staffing success, hold yourself accountable and plan. No easy path to success.

[00:39:56] Understanding bill rates and profit margins in the technology industry for contract workers. Importance of setting percentage goals and knowing clients. Success stories of long-term contractors.

[00:45:17] Recruiting firms need to prepare for an increase in staffing demand as direct placement demand decreases. They can expand into new departments, segments, or similar skill sets within their existing client base to pivot and keep a consistent client base.

Lauren Jones, CEO and Founder of Leap Consulting and Co-Host of You Own the Experience podcast, joins Kortney Harmon to discuss her expertise as a tech stack expert, business operations guru, and industry trailblazer. In this episode, Lauren and Kortney talk about:

• Emphasizing the mindful use of technology in the talent industry
• How Lauren helps businesses align their future aspirations with technology
• The importance of establishing a well-defined process before implementing technology
• Lauren speaks about her experience advocating for and elevating women in business
• How to stay ahead in the staffing industry through continuously embracing digital transformation and selecting purpose-built solutions for your tech stack

To purchase Lauren's book, please click here.

In this episode, Kortney Harmon and Amy Yackowski, founder of Painted Porch Strategies, dive deep into the critical differences between change management and change readiness, stressing the importance of strong foundational work before embarking on any major project. Amy shares her thoughts on the pitfalls of replicating existing processes during technological implementations and the chronic issue of burnout in the workplace, citing powerful statistics that highlight the necessity of fostering excitement and resilience among employees.

We'll explore why early and continuous conversations about change are vital, the role of dedicated operational roles, especially in smaller firms, and actionable strategies for leaders to prepare their teams for inevitable disruptions. Amy emphasizes the need for strategic investment in employee development and cultivating a culture focused on innovation and adaptability.

If you're ready to learn how to navigate change successfully and ensure your organization stands out in a competitive landscape, particularly in the staffing and recruiting industry, this episode is a must-listen. As the landscape of talent acquisition continues to evolve, understanding how to manage change effectively can not only enhance team performance but also improve client relationships and candidate experiences. 

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Follow Amy Yackowski on LinkedIn: https://www.linkedin.com/in/ayackowski/

Check out Painted Porch Strategies website at https://www.paintedporchstrategies.com/

To book a "Change Curiosity/AMA" call click here

Watch Amy on YouTube: https://www.youtube.com/@onthepaintedporch

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On this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episode of FDE Express, where we provide quick hits of inspiration and thought-provoking topics for talent businesses. Remember to submit your questions and topics to fulldesk@crelate.com and subscribe to the podcast for continuous learning and growth in your business. Tune in now!

Welcome back to The Full Desk Experience, where we dive into all things related to workplace compliance and regulations. In today's episode, we continue our exploration of the crucial updates and changes to the I-9 form. We'll be taking a closer look at the additional information section and how it has been modified to accommodate COVID-related details. Whether you're completing these forms physically or utilizing alternative procedures, we've got you covered. Stay tuned as we discuss the potential consequences of non-compliance, the responsibilities of staffing agencies, and tips to mitigate risks. Join us for this live Ask Us Anything episode as we navigate the intricacies of I-9 compliance and provide you with the information you need to ensure your workplace is in full compliance. Let's get started!

In this "Ask Me Anything" only episode, you'll learn:

• How to stand out to attract the top talent
• Learning and development tips for your team
• Employee retention in today's market
• Avoiding no shows
• AI, Automations, and the importance of the human element in staffing and recruiting

If you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please email us at fulldesk@crelate.com.

We're diving deep into how AI can handle tasks to boost productivity, with Tom Erb sharing insights on tools like Fireflies and Google Gemini that expertly tackle note-taking, job postings, and more. We'll explore the second wave of AI as touched on by Erb, with mighty nations like the EU and the US fueling resources to harness its potential.

Our guests bring a treasure trove of expertise, with Benjamin Mena spotlighting the automation magic of AI in marketing and finance, while Brad Bialy advocates for user-friendly AI solutions that offload mundane tasks. The AMA with the audience brings a discussion balancing AI and human connection in recruiting – a critical dance for success.

Join us for a riveting discussion where our guests share their rich backgrounds in digital marketing and AI, while we unpack the infinite potential of AI tools to revolutionize how we work, communicate, and balance our work-life dynamics.
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The following tools, applications, and websites were mentioned in this podcast episode:

1. Firefly

2. Zoom with AI

3. Chat GPT

4. Google Gemini

5. Apollo IO

6. Taplio

7. Microsoft Bookings

8. Calendly

9. Opus

10. CastMagic

11. Note taker (specific tool not named)

12. Buffer

13. SeekOut

14. Betterleap

15. Juice Box

16. Sense Spark

17. Metaview

18. ReadAI

On this episode, Kortney Harmon dives into the transformative journey of Aaron Opalewski, CEO and founder of Spark Companies. We explore how Aaron, with his dynamic entrepreneurial spirit, has redefined the business model of his staffing and recruiting company, achieving impressive growth while remaining committed to creating opportunities for others. We discuss the strategic shift to a centralized model, the art of maintaining client relationships in a digital age, and the relentless pursuit of excellence that defines Spark Companies. 

Whether you're facing challenges or riding the wave of success, this episode offers insights into navigating the evolving landscape of the talent industry. Tune in for a conversation filled with valuable lessons and forward-thinking strategies, as Aaron shares his unique approach to leadership and business innovation.

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Follow Aaron on LinkedIn: LinkedIn | Aaron Opalewski

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In this episode of The Full Desk Experience, host Kortney Harmon delves into the crucial aspects of improving staffing and recruiting firms without relying solely on AI. With a focus on human connection, Kortney explores the significance of genuine relationship building, creative sourcing strategies, leveraging employee referrals, and investing in professional development for recruiting teams.

Providing valuable insights and practical tips, this episode aims to equip staffing & recruiting operations leaders with the foundational elements necessary for success in the talent acquisition industry. Join us as we uncover the keys to thriving in the staffing and recruiting business on The Full Desk Experience podcast.
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In this episode, we're honored to have Maurice Fuller, a seasoned expert in staffing technology and AI, join us to unravel the complexities of AI advancements and their transformative impact on productivity across industries. With the AI chip market soaring towards an astonishing $400 billion by 2027, Maurice sheds light on how this exponential growth is fueling a new industrial revolution poised to reshape our economic landscape.

We'll explore the top AI trends set to dominate from 2024 to 2027, delving into hyper-automation, conversational AI staffing, and the intriguing world of generative AI. Maurice emphasizes the staggering potential of generative AI, which he believes will generate 90% of wealth over the next 25 years.

For staffing and recruiting professionals, the message couldn't be clearer: Embrace the power of automation to vastly improve operational efficiency. Maurice shares insights on how cutting-edge AI bots, harnessing the capabilities of large language models such as Invidia's H 100 platform, are revolutionizing the industry—allowing for rapid scaling, multilingual interactions, and personalized communication.

As we candidly discuss the relatively low adoption rate of automation in staffing and the immense benefits it brings, we invite you to lean into a fascinating dialogue where AI is no longer a buzzword but a tangible force driving massive shifts in how we connect talent with opportunity.

So, gear up for a deep dive into the future as we compare the disruptive nature of AI to the car revolution of the early 20th century. This is sure to be an enlightening discussion that sparks curiosity and innovation within the talent industry.

Don't forget to join us for the next episode, where we'll continue uncovering these groundbreaking trends, and remember to subscribe and submit your questions for an engaging discourse with our expert, Maurice Fuller. Let's get started on The Full Desk Experience!
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The Full Desk Experience: www.crelate.com/full-desk-experience
Maurice Fuller on LinkedIn: https://www.linkedin.com/in/mauricefuller/
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Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program. 

Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything

Listen at Spotify, Google Podcasts, Amazon Music, Audible or wherever you listen to podcasts.

In this episode of FDE+, we’re diving into an exciting conversation with Benjamin Mena, the seasoned recruitment expert and managing partner at Select Source Solutions, who also hosts the Elite Recruiter podcast. In this episode, we'll explore the critical role of recruiters and the transformative power of AI in the recruitment industry.

From leveraging OpenAI's ChatGPT to sophisticated tools like Clay and Ocean IO, Ben shares his insights on how AI advancements are reshaping how recruiters operate, without replacing the human touch that’s vital for building strong relationships. We'll also delve into practical applications, from creating targeted outreach messages to enhancing candidate engagement and streamlining workflows.

Get ready for actionable strategies, insider tips, and a glimpse into the future of recruiting. Don't forget to subscribe, share, and connect with our growing community as we learn and evolve together. Now, let’s jump into the conversation!

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Follow Benjamin on LinkedIn: LinkedIn | Benjamin Mena

Link to AI Tools: Click Here

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In this episode of the Full Desk Experience, Tricia Tamkin and Jason Thibeault from Moore eSSentials joins Kortney Harmon as we explore the critical "why" and "how" of prioritizing tasks to maximize profitability, particularly emphasizing recruitment pipelines and client relationships. You'll learn about essential tools like Crelate’s reporting feature, and practical methods for managing information, whether through ATS, whiteboards, or spreadsheets. Highlighted are the importance of fee prioritization, flexible strategies, and balancing client payment histories and relationship dynamics.

Join us for an engaging session as we uncover the secrets to prioritizing effectively for profit, enhancing your recruitment game, and ensuring a fulfilling work life with enjoyable clients. Plus, get special insights into their coaching program. This is an episode you won't want to miss!

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Follow Tricia Tamkin on LinkedIn: https://www.linkedin.com/in/triciatamkin/

Follow Jason Thibeault on LikedIn: https://www.linkedin.com/in/jasonthibeault/

Check out Moore eSSentials website here: https://mooreessentials.com/

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Businesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds.

In this podcast, you’ll learn:
The top 5 reasons your sales team isn’t successful using passive talent as a sales strategy
How to use your Most Placeable Candidate (MPC) to show your value
How to teach your sales team to effectively close the call
Going Beyond Small Talk eBook (Click here to download)

As the economy changes, passive talent strategy is becoming increasingly important. This strategy can be used more than just for filling your talent pool. Using passive talent as a sales tool will also help increase your value, and your revenue.

Are you overwhelmed by the number of software applications your team utilizes? 
Do you find yourself paying for multiple tools that essentially do the same thing? 

Well, fear not! We've got you covered with a detailed step-by-step guide on how to consolidate your tech stack and increase your firm's efficiency and productivity. Join your host, Kortney Harmon, as she takes you on a journey through the audit process, identifying redundancies, prioritizing the right tools, developing a consolidation plan, gathering feedback, and successfully migrating your company data. Get ready to roll up your sleeves and embrace the power of a streamlined tech stack. Your bottom line will thank you for it. So, grab your pens, ready your notepads, and let's dive in!

In this episode, Kortney Harmon, joins Donnie Gupton on The Relevant Recruiter Show where we'll delve into the dynamic world of recruitment, exploring the myriad tools and platforms that recruiters from job boards and LinkedIn to virtual interview platforms and social media. We'll tackle the critical issue of visibility in recruiters' activities and how it correlates with productivity, commission, and the ability to scale your organization.

Join us as we discuss the transformative power of technology integration, particularly the importance of syncing your phone systems with your ATS for streamlined operations. We'll explore the impact of AI on the recruiting industry, the balance between technology and human interaction, and the multi-channel outreach approach crucial for warming up prospects. Whether you're grappling with process improvements or looking for ways to leverage data-driven decision-making, this episode is packed with actionable insights.

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Follow Donnie Gumption on LinkedIn: https://www.linkedin.com/in/donnie-gupton/

Listen to The Relevant Recruiter Show: https://open.spotify.com/show/0pCksvchbNe8tnPCeurK5c

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This week, we're mixing things up! Join us as Katie, Sr. Content Marketing Manager at Crelate, shares her insights on the crucial role of brand marketing. We’ll explore the emotional connections clients and candidates have with brands, emphasizing why 70% of decisions are emotionally driven, as highlighted by a Gallup poll. Katie shares practical strategies for creating a compelling brand voice and emphasizes the importance of consistent messaging across all touch-points to build loyalty and trust.

We also discuss the significance of leveraging recruiting technology, the relevance of podcasting, and the power of engaging content, including the use of stats and listicles. Tune in to discover how investing in emotional branding can drive long-term success. Stick around till the end for valuable tips on measuring brand perception and constantly evolving your strategies to stay ahead in the competitive staffing landscape.

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If you're fascinated by the crossroads of AI and staffing, today's conversation with Maurice Fuller is a must-listen. We'll explore how AI and automation are revolutionizing the staffing industry.

Concerned about keeping your firm's operations ethically sound and bias-free in the age of AI? We're tackling that head-on, discussing the necessity of responsible AI use in our industry.

Don't forget to like, subscribe, and share this episode! And now, without further ado, let's jump into our deep dive on the role of AI in shaping the future of staffing. It's going to be an enlightening one, so stay tuned and let's get started!
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