Telco in 20 (Danielle Rios, TelcoDR)
Explore every episode of Telco in 20
| Pub. Date | Title | Duration | |
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| 26 Jul 2022 | Ep 46 - The nitty gritty about public cloud security | 00:19:24 | |
One thing I’ve learned from talking to telco execs across the globe about the public cloud is that security is top of mind. Another thing I’ve learned is that many of them don’t know a lot about just how secure the public cloud is. So for this episode, I’m joined by Amy Zwarico, director of cybersecurity at AT&T, one of the world's largest and oldest telcos. She’s here to explain why the public cloud is more secure than the way many telcos are doing business today, and how AT&T has been preparing for its transition to use Azure. Hit play to hear our conversation about:
Fun fact: Amy is our first female guest on Telco in 20! We both want to see more women in tech leadership, so we finish our conversation by talking about how to encourage STEM learning and IT careers for young women. For every listen to this episode in the first 30 days, we’ll donate $1 to the Girls Who Code chapter of my high school! Be sure to subscribe and follow this podcast. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s 2021 list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Amy Zwarico Podcast Credits
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| 15 Oct 2024 | Ep 101 - Anthropic’s BIG PLANS for telco | 00:20:11 | |
Artificial intelligence (AI) is transforming industries at breakneck speed, with new capabilities emerging almost daily. As telcos race to harness its potential, questions around ethical use, safety, and practical implementation loom large. In this episode, I dive deep into the world of AI with Neerav Kingsland, head of business development at Anthropic, makers of the AI model Claude. The company is known for its use of "constitutional AI”—an approach that builds ethical guardrails into its AI systems. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Neerav Kingsland is the head of business development at Anthropic. Prior to Anthropic, he was an executive coach to founders working on AI safety. Before working in AI, Neerav was the Managing Partner of City Fund, a national philanthropic organization backed by Reed Hasting, Steve Ballmer, and John Arnold. City Fund was created to scale the strategies that helped transform New Orleans public schools after Hurricane Katrina, where Neerav was a key leader. He is a graduate of Tulane University and Yale Law School. Podcast Credits
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| 15 Nov 2022 | Ep 54 - Bye-bye, private cloud; hello, public cloud | 00:25:21 | |
Every telco leader, consultant, and analyst I talk to these days says the telecom industry’s move to the public cloud is in full swing. Today’s guest, Davide Bellini, agrees. As Accenture Applied Intelligence lead for the communications and media industry, he has his finger on the pulse of telcos around the world—what they’re thinking about, how they’re navigating challenges, and their vision for a future powered by the public cloud. Click play to hear Davide’s thoughts on:
You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Davide is an Accenture Managing Director with more than 23 years of consulting experience with Tier 1 Communications and Media industry clients across the world. He is the Global Lead for Communications, Media and Entertainment Industry in Applied Intelligence, Accenture’s division focused on transforming clients' business with Data and AI at the core. Davide is also leading the Accenture SMB Growth offering for the Comms Industry globally, a transformational portfolio of end-to-end services to help CSPs generate value for the small- and medium-business segment with industry-specific, highly personalized, and sustainable communication and technology services. Podcast Credits
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| 10 Jan 2023 | Ep 57 - Catch the public cloud train with TELUS | 00:21:38 | |
Telcos around the world are signing strategic deals with hyperscalers, setting big goals for public cloud transformation, and finding ways to cross the finish line. A great example is TELUS, which signed a 10-year strategic agreement with Google Cloud and is on a path to become a cloud-native organization. For this episode, I talk with Hesham Fahmy, chief information officer at TELUS, about how the telecom built momentum for its cloud journey, what happened along the way, and what it learned that other telcos should know. Hit play to hear our conversation about:
Listen to the episode by clicking play above or subscribe through your favorite podcast platform. You can find the transcript for this episode here. Links and Resources
Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback! This week’s guest As Chief Information Officer at TELUS, Hesham Fahmy leads the team responsible for spearheading TELUS’ transformation to a fully-digital, software-centric and cloud-enabled organization. The CIO team brings humanized, digital-first experiences to life for customers, and champions technology to improve capabilities, efficiency and scalability across all current and future lines of business. With a bachelor of computer engineering from McMaster University and a master of software engineering from the University of Toronto, Hesham has innovated software products and solutions for 25 years, including 19 in senior leadership roles. He has a track record of launching disruptive products and platforms in retail, IoT, fintech and development tooling. Podcast Credits
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| 20 Feb 2024 | Ep 85 - What’s up with Totogi: 2degrees, a modern telco | 00:22:06 | |
New Zealand Mobile Network Operator (MNO) 2degrees is taking a fresh approach to its wholesale business and relationships with MVNOs. Instead of struggling with sharing its tech stack or setting up expensive separate stacks for MVNOs, the company is tapping Totogi's multi-tenant charger to streamline their onboarding and support, and to capture additional revenue. In this episode, 2degrees Head of Architecture Chris Bradley joins me to talk about why the company selected Totogi and how Totogi’s AI- and public cloud-driven vision is helping it prepare for the future. Listen now to hear:
If you’ll be at MWC 2024, stop by Totogi’s stand in Hall 2 at the Fira to see the product demos that made it easy for 2degrees to choose Totogi as a partner. Even better, book a meeting with the Totogi team!
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Chris Bradley Chris Bradley, head of digital architecture at 2degrees, is driving 2degrees' shift to becoming a software-defined company. With more than 20 years of experience in the telecommunications industry across New Zealand and Europe, Chris has extensive knowledge in creating exceptional customer experiences. As a leader, he strives for innovation and fosters a people-first culture that embraces change. Chris has a passion for using AI and technology, and he and his team are part of the core group at 2degrees driving the adoption of emerging and public cloud technology for telco. Podcast Credits
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| 16 May 2023 | Ep 66 - Anyone can be an MVNO with Gigs | 00:15:20 | |
Telcos make it hard for enterprise customers to negotiate deals for affordable connectivity. A few innovative tech firms are building their businesses around making things easier. One of them is Gigs, which buys pre-negotiated connectivity and offers easy APIs to allow enterprise software developers to create and sell their own voice and data plans. In this episode, Hermann Frank, co-founder and CEO of Gigs, tells us how the idea for the company was born, why customers love it, and how the public cloud makes it all possible.
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Hermann Frank is the co-founder and CEO of Gigs, the world's first telecom-as-a-service platform that enables companies to quickly and easily launch their own mobile service while retaining full control over branding and pricing. Prior to Gigs, Frank worked as a startup entrepreneur, consultant and for the Fraunhofer Institute, among others. Hermann Frank studied business administration at Maastricht University (Netherlands) and at the Luigi Bocconi University of Economics in Milan, Italy. Podcast Credits
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| 25 Jul 2023 | Ep 71 - Save bookoo bucks with CloudFix | 00:19:08 | |
Cloud migration is on every telco's roadmap these days, but a lot of leaders worry about runaway costs. Today’s guest, Rahul Subramaniam, is the founder and CEO of CloudFix, a cool SaaS platform that automatically optimizes AWS spend. It identifies savings, and after you approve them, implements them automatically without manual effort from your team. Listen now to hear:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Podcast Credits
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| 13 Jun 2023 | Ep 68 - giffgaff is 1,000 times faster with AWS | 00:20:44 | |
In 2020, award-winning British MVNO giffgaff decided to go all-in on the public cloud with AWS. The bold move sped its software release process by 1000x, allowing it to focus on what matters: its members. Now the company is an all-star player in customer service and cloud innovation. In this episode, giffgaff’s Chief Operating and Technology Officer Steve McDonald shares the inside story about how the courageous move happened, the challenges giffgaff faced along the way, and lessons learned that other telcos should know. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Steve McDonald Steve McDonald is Chief Operating and Technology Officer at giffgaff. Having joined the company in 2017, he is driving significant change and innovation throughout the company. In 2020, he led the network’s milestone move as the first MVNO in Europe to move to Amazon Web Services. He is a motivational and inspirational leader, known for building high performing, agile teams. He uses technology to meet business ambitions by engaging teams across all verticals to apply cutting edge software solutions. Before giffgaff, Steve spearheaded the software development at major brands including Tesco, Sage Pay, and Deutsche Bank. Podcast Credits
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| 17 Oct 2023 | Ep 77 - Why do subscribers churn: network coverage or price? | 00:20:36 | |
There are more than 30,000 mobile phone plans available globally. That’s a staggering number, and one that at least partially explains why up to 90% of consumers are on plans that aren’t a good fit for their needs. For this episode, I sit down with Stetson Doggett, founder of BestPhonePlans.net and co-founder of CoverageMap.com. His mission is to help U.S. consumers cut through the noise to find the best cell phone plans and network coverage for their location and budget. He’s got insights into why subscribers churn that telco execs need to know. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2023 and 2022 MarCom Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Stetson Doggett Stetson Doggett reviews and explains cell phone plans to an audience of more than 100,000 subscribers on YouTube. He also runs the website BestPhonePlans.net to help consumers compare cell phone plans. Most recently, he co-founded CoverageMap.com, a project building crowd-sourced maps of the cellular networks to help consumers identify the best network in their area. Podcast Credits
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| 31 Oct 2023 | Ep 78 - Visionary telcos use the public cloud | 00:20:15 | |
Telcos are finally heading to the public cloud and industry leaders are excited about its potential. But at the same time, old-fashioned thinking and technology are slowing them down. For this episode, I talk with Andrew Walker, communications and media industry lead at Accenture, about why the move is challenging, the transformative power of GenAI, and what telcos can do to get the right talent in place to help with the journey. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2023 and 2022 MarCom Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Andrew Walker As Communications and Media Industry Leader, Andy is responsible for the strategy, offerings, and business, as well as the network of professionals who serve Accenture’s Media and Communications clients around the world. Andy has consulted with communications, media and high tech clients for more than 20 years, and has advised leaders across the industry on issues ranging from their fiber strategy, to the profitability of their customers and products, to margin improvement efforts. Andy has been an advisor on multiple mergers, acquisitions and divestitures across the industry, and has helped a number of clients launch new businesses, including new wireless, technology services, and segment-specific businesses. Podcast Credits
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| 18 Apr 2023 | Ep 64 - The cloud-first mindset | 00:20:24 | |
In 2015, Hawaii-based MVNO Mobi decided to give up managing the radio components of its network in favor of focusing on creating awesome services for subscribers. To accomplish this, it needed to become a thick MVNO with its own mobile core, so it started working with Working Group Two to implement a public-cloud-native, mobile core running on AWS. For this episode, Mobi CEO Justen Burdette joins me to talk about why the MVNO chose this path, the benefits it gained by teaming with Working Group Two, and why it’s so great to work with the public cloud. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Justen Burdette serves as the chief executive officer for Mobi, the regional wireless provider for Hawaiʻi. He previously served as vice president for product at Tucows, where he helped lead the growth of its Ting Mobile wireless brand to over $90 million in annual revenue before its acquisition by Dish (Nasdaq: DISH), at the time making it the fifth largest independent MVNO in the country including its Ting IoT business. He also led the launch of its Ting Internet fiber-to-the-home ISP in several regional markets, and helped manage the development of its in-house CRM, BSS, and OSS platform, which has since become a standalone SaaS startup, Wavelo. Podcast Credits
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| 22 Aug 2023 | Ep 73 - Can telco compete in CPaaS? | 00:22:08 | |
The Communications Platform as a Service (CPaaS) market is expected to hit $60 billion by 2030. Telcos deserve a big piece of this revenue—after all, their networks power CPaaS. But up until now, they’ve lost customers and revenue to companies like Twilio that make it easy for developers to add capabilities to products without having to navigate complicated telco organizations. But the landscape is shifting. With the cloud native capabilities of 5G and initiatives like the GSMA’s Open Gateway, there are signs that telcos can take back the CPaaS reins. For this episode, I talk with Yesmean Luk, principle consultant and practice lead at STL Partners, about the future of CPaaS and what telcos need to do to recapture lost enterprise revenue. Listen now to hear:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Yesmean Luk Yesmean is a principal consultant at STL Partners and leads the Private Networks practice. She has led major strategic growth projects with both operators and technology companies globally. Her focus has been on helping clients figure out how to drive growth in a B2B2X ecosystem, including in domains such as private networks, network slicing, edge computing and network APIs. She has also authored several thought-leadership reports across these areas and is a regular speaker at renowned industry events. Before joining STL, she held various consulting roles at Deloitte and IBM. Podcast Credits
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| 27 Jun 2023 | Ep 69 - Appledore Research sits down with Totogi | 00:40:19 | |
Hey, look at that—I’m a guest on a podcast! I recently joined host Robert Curran and principal analyst John Abraham on the Appledore Research Podcast, and now I’m bringing that episode to you here. We talk about everything from the state of charging in telecom to CLOUD CITY’s rockstar takeover of Ericsson’s space at MWC21—a takeover that included an ACTUAL rock star. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. [LINK] Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s bio About Appledore Research Appledore Research is a global research and consulting firm specializing in the telecommunication and software market. It provides market share, forecast, business models, industry trend reports, and custom research in the areas of network automation, 5G, Edge compute, SD-WAN, SDN, AI, and analytics, in the telecommunication and media market segments. Podcast Credits
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| 01 Nov 2022 | Ep 53 - I scream, you scream, we all scream for MVNOs | 00:21:34 | |
The signs are everywhere—the MVNO segment of telco is picking up steam. On November 16-17, 2022, MVNO leaders from around the world will gather at the inaugural MVNO Nation Live conference in Valencia, Spain, while 800-pound gorilla GSMA has plans to host its first MVNO Summit as part of the big show at next year’s Mobile World Congress in Barcelona. This makes it a great time to explore the ins and outs of launching a successful MVNO or digital brand. In this episode, I’m talking with Scott Venuti, General Manager at Plum, a mobile virtual network aggregator (MVNA). He helps MVNOs get their businesses launched and ready for success. Click play to hear our conversation about:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest As the General Manager of Plum, the wholesale division of UVNV, Scott brings more than 25 years of experience in the telecommunications space. He joined UVNV in 2019 as VP of Channel Development for UVNV's Mint Mobile and Ultra Mobile brands before launching the Plum wholesale business in 2020. He is an industry veteran with expertise in carrier-side and MVNO-side wireless wholesale sales and operations, as well as consumer and business distribution and channel management. His wireless experience includes time at Sprint, Clearwire, and others while working with many of North America's top telecom providers, national retailers, and distributors. Podcast Credits
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| 12 Nov 2024 | Ep 103 - How to build an AI-first organization | 00:20:41 | |
Artificial intelligence (AI) is poised to transform telco, but many operators are struggling to fully embrace its potential. This episode’s guest, strategic HR veteran Jim Abolt, believes they need a critical shift in thinking to reach their goal to become AI-first organizations. He shares insight into what most companies are getting wrong about AI transformation, and offers a practical framework for using AI to achieve breakthrough business results. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award, 2024 Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Jim Abolt is a retired HR executive who is widely regarded as an expert in leadership development, culture shaping, and large-scale organizational change. His career spanned multiple industries, disciplines, and continents. Starting as a labor relations specialist in a Midwest steel mill, he ultimately held global senior management positions with leading companies in the consumer packaged goods, pharmaceutical, and software development industries. Jim holds an A.B. from Dartmouth College, and a J.D. and M.A. from the University of Illinois. Podcast Credits
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| 24 Jan 2023 | Ep 58 - Live and Learn: A new MVNO approach with Peter Adderton | 00:21:38 | |
Telcos have a ton of subscriber data at their fingertips, yet most never tap its value. MobileX is ready to show them the way. It’s using AI and subscriber usage insights to price personalized plans with transparency, and hoping to build trust between telco and customers in the process. In this episode, I talk to MobileX CEO and serial entrepreneur, Peter Adderton. He’s going to tell us what MobileX is up to and how it’s filling an unmet need. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 21 Feb 2023 | Ep 60 - The American dream: Building a killer MVNO | 00:19:17 | |
I spend a lot of time talking to telcos about how public cloud technology can help them delight subscribers and boost ARPU. Ahmed Khattak, founder and CEO of US Mobile, knows exactly what I’m talking about. He built the Mobile Virtual Network Operator (MVNO) natively on the public cloud from day one. In this episode, we talk about his vision for the company and how it benefits from its public-cloud-first design. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Ahmed Khattak Ahmed Khattak is the CEO and founder of US Mobile, a fast-growing Hybrid Network Operator that’s disrupting the wireless industry with more than 400 customizable plans, cutting-edge features, and world-class customer service. With a wealth of experience in the telecommunications industry, Ahmed is on a mission to democratize connectivity. He has been recognized as Bloomberg Businessweek’s “Top 25 Entrepreneurs under 25,” Under30CEO’s “Top 30 Most Influential Entrepreneurs under 30,” and a finalist for Entrepreneur Magazine’s “Entrepreneur of the Year.” Podcast Credits
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| 03 Oct 2023 | Ep 76 - Into the Nexus of GenAI with Microsoft | 00:22:36 | |
Over the last few years, Microsoft has been working overtime to become a carrier-grade hyperscaler for the industry. For this episode, I talk with Microsoft Chief Technology Officer for the Worldwide Telecommunications Industry Rick Lievano about the recent general availability of Azure Operator Nexus, its work with AT&T, and Microsoft’s $13 billion investment in OpenAI. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Rick Lievano Rick Lievano is the Worldwide CTO for the Microsoft Telecommunications industry. He works with customers and partners in developing telecommunications industry solutions and reference architectures to address the rapidly changing needs of service providers across the globe. He is an enthusiastic participant and speaker in many industry communities, an advocate of industry frameworks and open standards, and holds TM Forum Open Digital Architecture and Business Development Manager Career Certifications. At TM Forum, he is a member of the Collaboration Sub-Committee, overseeing the effective creation and adoption of pragmatic best practices and standards to deliver value to the membership. Rick currently leads initiatives to help operators achieve more by infusing artificial intelligence across their business. Podcast Credits
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| 02 May 2023 | Ep 65 - The new guard in telco tech | 00:21:36 | |
Forward thinking, innovative companies are using the public cloud to deliver easy-to-use telco software that reduces costs and speeds deployments. Today’s guest, Erlend Prestgard, is the CEO and co-founder of one of these visionary businesses, Working Group Two. His team has built a multi-tenant, public-cloud-native, mobile core running on AWS—something naysayers have said today’s tech couldn’t support. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Erlend Prestgard Erlend Prestgard is CEO and co-founder at Working Group Two. He has worked at the intersection of business development and technology with telecom operators, internet companies, and industry advisors. Before leading and co-founding Working Group Two, Erlend worked with the Telenor Group, Aspiro (including the music service now named Tidal), McKinsey & Company, and UBS Investment Bank. He is on a mission to radically enhance innovation in the mobile industry. Podcast Credits
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| 16 Apr 2024 | Ep 89 - What’s up with Totogi: The public cloud is perfect for Africa | 00:20:36 | |
The hyperscalers are spending billions to build regions in Africa, setting the stage for the public cloud to revolutionize the continent’s telcos. With regulations easing and the number of affordable SaaS solutions growing, African telecoms are poised for an era of growth and success. Are the continent’s telcos ready to make the most of all the public cloud offers? In this episode, I talk with Shay Assaraf, Totogi's chief marketing officer, about their progress with public cloud adoption and Totogi’s groundbreaking deal with Zain Sudan, a Tier 1 mobile network operator (MNO) in the region. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast, and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Shay Assaraf Shay is a seasoned tech B2B marketing executive with nearly 20 years of experience, specializing in positioning, go-to-market, product marketing and building growth marketing programs for disruptive technologies and practices. He currently serves as a CMO in Totogi where he is part of a leadership team aiming to help telcos monetize their networks through AI and the public cloud. He previously served as a CMO in Gentrack, Sapiens and Optiva, where he played a pivotal role in steering a significant strategic product and go-to-market shifts to enable growth through delivering value to customers and leveraging disruptive technologies and practices. Podcast Credits
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| 11 Jun 2024 | Ep 93 - The NETWORK will be the reason telcos move to the public cloud | 00:19:44 | |
It's hard to believe it's been three years since CLOUD CITY stole the show at MWC 2021 and I boldly proclaimed the dawn of the public cloud era in telecom. It’s amazing how far the industry has come in its public cloud journey since then. Juha Korhonen, a forward-thinking telco transformation leader, recognized the potential of the public cloud back then. At the time he was the head of innovation and digital services at Zain Group, where he was instrumental in launching Yaqoot, a digital mobile brand in Saudi Arabia. Since then, he has done a tour at Gartner as a senior advisor in BSS. I’ve invited Juha back to talk about where CSPs are today, how BSS and OSS are evolving, and the transformative power of AI across telco operations. Listen now to hear:
Links and Resources
Here’s an article from NVIDIA highlighting how underutilized RAN resources can be. It notes that they typically operate below 50% capacity due to provisioning for peak traffic. Listen to Telco in 20 episode 68, giffgaff is 1,000 times faster with AWS, to hear how the MVNO went all-in on the public cloud and used spot instances to reel in cloud costs.
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Or better yet, come find me at TM Forum’s DTW-Ignite in Copenhagen on June 18 - 20. Send me a DM on Linkedin or X @TelcoDR and we can set up a time to meet. Team Totogi will be in the AWS stand as a Featured Partner, so stop by to catch a demo of Totogi’s BSS Magic. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Juha Korhonen is a telecom industry veteran. In his 25+ years of industry experience, Juha has held C-level roles, including group director of digital and innovation with Zain Group as well as chief commercial officer for Zain Saudi Arabia and Wataniya Telecom in Kuwait. Lately, Juha worked as senior director, advisor at Gartner. Juha started his career in Europe with Telecom Finland and moved to the US to lead its mobile startup Zed. He has led reimagine and reinvention efforts at traditional operators. He built, launched, and operated a fully digital operator B-Brand called Yaqoot in 2020. Juha lives in the state of New Jersey in the USA, and he is married with three children. Podcast Credits
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| 07 Jan 2025 | Ep 106 - Alianza rescues Metaswitch | 00:18:09 | |
The telecom industry got a jolt of excitement in December 2024 when Alianza, a nimble cloud communications company, swooped in to buy Metaswitch from Microsoft. The deal promises to breathe new life into Metaswitch's legacy soft-switch technology while giving telcos a clear path to cloud modernization. For this episode, I’m talking with Brian Beutler, founder and CEO of Alianza, about why Alianza made this bold move and what’s next for Metaswitch customers. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Brian Beutler is the founder and CEO of Alianza, the leading cloud communications platform for telco service providers. He is passionate about transforming the telecommunications industry by empowering service providers to deliver modernized, cloud-native core communications solutions to supercharge growth, simplify operations and reduce costs. Under Beutler’s leadership, Utah-based Alianza has forged a strategic collaboration agreement with AWS and counts Lumen Technologies, Brightspeed, Viasat and Xplore among its tier-one and nationwide customers. Podcast Credits
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| 18 Feb 2025 | Ep 109 - The power of agentic AI with Appledore Research | 00:19:49 | |
The telco industry is in the midst of a GenAI revolution, with vendors and operators racing to integrate this technology into their products and services. But with all the buzz around AI capabilities, how can telcos tell which solutions can deliver real business value, and which are just marketing hype? For this episode, I sit down with John Abraham, principal analyst and leader of the digital enablement practice at Appledore Research. We dive into how operators can identify true AI innovation, trends in BSS, and how telcos can start to address vendor interoperability challenges. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest With over 16 years’ experience in the telecom industry, John Abraham is a principal analyst at Appledore Research and leads the digital enablement practice. Previously, he was at Analysys Mason for 11 years, where he led the Digital Experience research segment as Principal Analyst. He has experience working with a varied client base on topics including digitization benchmarking and procurement for CSPs; strategy and go-to market for vendors; and commercial and technical due diligence for financial institutions. Earlier, as a consultant at a BSS vendor, he led requirements gathering, solution definition, and implementation at multiple tier-1 telcos in Asia and Europe. John holds a bachelor’s degree in computer science from Anna University (India) and an MBA from Bradford University School of Management (UK). Podcast Credits
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| 18 Oct 2022 | Ep 52 - Born to run (in the cloud) with Nathan Bell | 00:24:30 | |
A couple of years ago, I learned that M1, a Singapore-based MNO, was doing exactly what I had been evangelizing about—going ALL IN on the public cloud. Leading the charge was then-Chief Digital Officer Nathan Bell. I’ve been hoping to have him on the podcast ever since I heard about what he was doing. Today, my wish comes true. In this episode, he joins me to talk about:
A quick side note: Nathan recently shared exciting news – a few weeks ago he accepted the role of Digital Practice Partner at Kearney. Congratulations, Nathan! Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Nathan Bell Nathan Bell is Digital Practice Partner at Kearney. He is an advisor and mentor to both businesses at scale and startups, helping to guide their journeys as they seek to leverage the value of digital agendas and scale digital offerings. As the Chief Digital Officer for M1, Nathan helped shape the future of M1’s business from how customers choose and consume services, to the experiences of its staff, to engagement with its partners. With more than 20 years of experience in the telecommunication industry, Nathan has held a number of senior leadership and sales positions in Europe and Asia Pacific at companies including AT&T, KPNQwest, BT, TelkomTelstra and Telstra. Podcast Credits
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| 04 Feb 2025 | Ep 108 - Wake up and smell the BSS with Ray Le Maistre from TelecomTV | 00:19:02 | |
TelecomTV’s DSP Leaders Council is a hand-picked group of ~100 industry experts (including moi) that weighs in regularly on the state of the telco industry. A recent survey of Council members on the topic of Digital Support Systems (DSS) revealed that operators are grappling with mixed feelings about AI, with some dragging their feet on AI adoption, and others racing toward an AI-driven future. Today, I’m talking about the survey findings with TelecomTV Editorial Director Ray LeMaitre. We dig into where telcos are making progress, what’s holding them back, and what needs to happen to spark industry-wide AI transformation. And you know with Ray—it’s not a conversation unless we talk about COFFEE! Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Ray Le Maistre was appointed Editorial Director at TelecomTV in April 2020. He has been an editor and journalist covering the telecoms sector for 29 years, previously as Editor-in-Chief at Light Reading, where he worked for 18 years. He is based in the UK, owns too many flowery shirts, and will bore you to tears on the topics of films, football, and coffee if you give him half a chance. Podcast Credits
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| 06 Feb 2024 | Ep 84 - MobileX's AI-driven approach | 00:18:34 | |
Startup MVNO MobileX is going after the US market with the belief that most mobile subscribers don’t know how much data they need. Instead of pushing unlimited plans, the company offers an AI-based tool that analyzes each subscriber’s usage and creates personalized plans for them. I spoke with MobileX CEO Peter Adderton last year, and now he’s spilling the beans on what’s been happening with MobileX, its plans for 2024, and the company’s exciting new deal with Walmart. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Peter Adderton Peter Adderton is founder and CEO of MobileX, a wireless brand positioned to disrupt the wireless industry. He is the driving force behind two of the most successful youth brands established in the mobile industry—Boost Mobile and Amp’d Mobile. Peter catapulted the Boost brand to become one of the fastest growing wireless brands in its category in all markets with annual revenues over $500M and more than five million subscribers. Podcast Credits
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| 14 May 2024 | Ep 91 - Exploring AIOps with Microsoft Azure | 00:20:18 | |
Microsoft has been quick to pick up the GenAI reins, making huge investments in OpenAI and strategic acquisitions like Inflection AI. Now, the hyperscaler wants to help telcos bring AI into their organizations in meaningful ways. For this episode, I spoke with Jason Hogg, GM for AIOps within Azure for Operators, about where telcos are on their AI journey, how Microsoft is helping them prepare data for AI workloads, and how CSPs can steer their organizations to make the most of the AI revolution. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2024 Gold Hermes Award, 2023 and 2022 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Jason Hogg is a General Manager responsible for the Azure for Operators (AfO) AIOps program, which includes Azure Operator Insights and Azure Operator Service Manager. Prior to AfO, Jason led the creation of the Azure Data Lake Storage platform and Azure Media Services’ AI based Video Analytics service. Jason has 30+ years of experience in software development, having spent the last 21 years at Microsoft where he has also worked in Microsoft Dynamics, Microsoft Research, and Developer Division. Jason holds a MSc (Comp Sci) from University of Washington. Podcast Credits
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| 12 Dec 2023 | Ep 81 - Best of 2023: The cloud-first mindset, with Mobi CEO Justen Burdette | 00:21:24 | |
It’s time to announce our top episode of 2023! It’s been an incredible journey for the Telco in 20 podcast—now clocking in with well over 100,000 total listens. We’ve had some great guests this year, like Mats Granryd from the GSMA, McKinsey & Company Partner Ferry Grijpink, and Microsoft’s Rick Lievano. There were tons of popular episodes, which made it a race to the finish line to name our Best of 2023. In the end, none topped my conversation with Mobi CEO Justen Burdette. He joined me in April to talk about the Hawaiian MVNO’s public-cloud-native mobile core, its collaboration with Working Group Two, and the benefits of embracing the public cloud. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2023 and 2022 MarCom Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Justen Burdette Justen Burdette serves as the chief executive officer for Mobi, the regional wireless provider for Hawaiʻi. He previously served as vice president of products at Tucows, where he helped lead the growth of its Ting Mobile wireless brand to over $90 million in annual revenue before its acquisition by Dish (Nasdaq: DISH), at the time making it the fifth largest independent MVNO in the country including its Ting IoT business. He also led the launch of its Ting Internet fiber-to-the-home ISP in several regional markets, and helped manage the development of its in-house CRM, BSS, and OSS platform, which has since become a standalone SaaS startup, Wavelo. Podcast Credits
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| 08 Aug 2023 | Ep 72 - Mats Granryd talks Open Gateway | 00:20:41 | |
During this year’s Mobile World Congress, the GSMA announced a game-changing initiative called Open Gateway. It aims to revolutionize how operators collaborate with developers and each other, with the goal of opening up new revenue streams beyond traditional rate plans through the use of network APIs. For this episode, I sat down to talk with GSMA Director General Mats Granryd about the Open Gateway initiative and how network APIs may be the future of enterprise telco. Click play to hear our conversation about:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Mats Granryd Mats Granryd is Director General of the GSMA and a member of its Board. He leads the GSMA in supporting its global membership across three broad pillars: Connectivity for Good, Industry Services and Solutions, and Outreach. Under Mats’ leadership, the GSMA has been instrumental in the advent of the 5G Era, advocating for timely and affordable spectrum access, supporting the global rollout of 5G and mobile IoT networks, creating an eSIM solution and providing the world’s largest platform to convene the mobile ecosystem and industry verticals at the MWC and M360 series of events. Podcast Credits
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| 12 Jul 2022 | Ep 45 - Drumming up ways to increase ARPU with McKinsey | 00:24:59 | |
Telco leaders have been scratching their heads about how to monetize their 5G network. One of the world’s top think tanks, McKinsey & Company, has opinions on this topic—and research to back them up. For this episode, I’m joined by McKinsey Partner Ferry Grijpink, founder of the McKinsey Center for Advanced Connectivity. He’s got great insights into how data analytics can help telcos personalize the subscriber experience and boost ARPU. Listen now to hear our conversation about:
Links and Resources
Wanna talk public cloud? Telco execs set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s 2021 list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! About Ferry Grijpink Ferry leads the McKinsey Center for Advanced Connectivity within McKinsey & Company’s Technology, Media & Telecommunications Practice, and advises telecommunications companies on strategy, marketing, and operations, including mobile operators that are launching adjacent businesses in areas such as mobile health and money services. He also co-leads McKinsey’s research on deploying and commercializing next-generation infrastructures, such as fiber, mobile broadband, and 5G networks. Podcast Credits
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| 21 Mar 2023 | Ep 62 - Running your network on the public cloud with Juniper Networks | 00:21:17 | |
So much has changed with the public cloud and telco since I created CLOUD CITY at Mobile World Congress (MWC) 2021. Back then, most industry folks said that the public cloud might be a good fit for enterprise IT and BSS workloads, but considering it for network workloads was an entirely different matter. Fast-forward two years, and now my question for the industry is, “are there any telco workloads that can't move?” In this episode, I talk with Ben Baker from Juniper Networks about where we are in telco's network journey to the public cloud and which workloads the hyperscalers are ready to support. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Ben Baker Ben Baker is a Senior Director, Cloud and Data Center Marketing & Business Analysis, at Juniper Networks. Ben has been working with cloud and service providers around the world for more than 20 years, developing business cases for a variety of product concepts and new ventures. Ben holds a BS & MS in Mechanical Engineering from Johns Hopkins University and an MBA from MIT. Podcast Credits
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| 09 Jan 2024 | Ep 82 - Beam me up, BT | 00:20:34 | |
BT Group started its journey to the public cloud years ago, which has put the company in a strong position to take advantage of the strategic capabilities of artificial intelligence (AI). For this episode, I talk with Josie Smith, chief architect, digital, at BT Group, about the company's efforts to reduce its applications from thousands to hundreds, bring AI into the organization, and drive monumental change across its employee base. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2023 MarCom Award, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Josie Smith Josie Smith is leading and driving the re-architecture of BT Group’s digital landscape from 2400 applications down to 500, taking BT Group from a telco to a techco, and from monolithic to modular, agile, and flexible. She is guiding a future for BT Group that connects for good and creates an exceptional experience for customers. Josie is a leader who engages with energy, creativity and fun, and a pioneer of outcome-based approaches as a method of truly linking strategy and execution at pace. She is an ambassador for women in tech/engineering and advocates for inspirational learning in the sciences across all ages to increase diversity within the STEM industries. Podcast Credits
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| 28 May 2024 | Ep 92 - The state of cloud in telco with Iain Morris from Light Reading | 00:21:22 | |
I've spent the last four years championing the game-changing benefits of the public cloud for telcos, from cost savings to faster innovation. While some operators are embracing the cloud (like the O2 Telefonica Germany deal that was announced last week to run their 5G network 100% on AWS), others are doubling down on building their own private cloud—but all signs point to a turning tide. To get an honest take on where telcos stand, I’m talking with Iain Morris, international editor at Light Reading. He connects regularly with the industry’s top leaders to talk about their strategic priorities and technology plans, and writes regularly about where telcos are on their cloud journeys. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Or better yet, come find me at TM Forum’s DTW-Ignite in Copenhagen on June 18 - 20. Send me a DM on Linkedin or X @TelcoDR and we can set up a time to meet. Team Totogi will be in the AWS stand as a Featured Partner, so stop by to catch a demo of Totogi’s BSS Magic. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Iain Morris is the International Editor at Light Reading, having joined the team as News Editor at the start of 2015. Prior to boosting Light Reading's UK-based editorial team numbers, he was a successful freelance writer and editor covering the telecom sector for 15 years. His work has appeared in The Economist and The Observer, and a variety of trade and business journals. He was previously the lead telecom analyst for the Economist Intelligence Unit, and before that worked as features editor at Telecommunications magazine. Iain started in telecom as an editor at consulting and market-research company Analysys (now Analysys Mason). Podcast Credits
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| 03 Sep 2024 | Ep 98 - Safaricom: On the hunt for revenue | 00:20:30 | |
In 2007, Safaricom PLC (Safaricom) and Vodafone invented M-PESA, a mobile payment system that has transformed financial services in Kenya and beyond by bringing banking capabilities to unbanked populations. M-PESA has become a cornerstone of the Kenyan economy and helped Safaricom build a reputation for innovation. In this episode, I'm talking with Fawzia Ali, chief consumer business officer at Safaricom. We discuss the success of M-PESA, the company’s efforts to use AI and machine learning for continued innovation, and how it’s preparing its workforce for an AI-driven future. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Fawzia Ali is a transformational commercial leader in the FMCG and telecommunications sectors, currently serving as the chief consumer business officer at Safaricom PLC, a leading technology company in Africa. With an impressive track record of success and a deep understanding of the ever-evolving consumer landscape, Fawzia plays a pivotal role in shaping Safaricom's customer-centric strategy and driving the company's growth in the competitive technology sector. She leads a diverse and talented team focused on creating value for Safaricom's customers. Podcast Credits
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| 06 Aug 2024 | Ep 96 - How TELUS turned its data swamp into an AI oasis | 00:19:43 | |
From streamlining network operations to boosting customer experiences, artificial intelligence (AI) is helping trailblazing telcos stay competitive in a rapidly changing landscape. For this episode, I explore Canadian telco TELUS’ AI transformation with its Chief Insights Officer, Jaime Tatis. We talk about how the operator is already using AI to reduce costs, increase efficiency, and get its workforce ready for the future. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Jaime Tatis, the Chief Insights & Analytics Officer at TELUS, spearheads the evolution of data, AI, and analytics strategy across the TELUS ecosystem. With a keen focus on fostering a culture of innovation, Jaime drives the company's transformation towards pioneering customer technology solutions. Leveraging data-driven insights and cutting-edge cloud-based infrastructure, Jaime empowers TELUS with state-of-the-art Artificial Intelligence and Machine Learning capabilities. Through this strategic approach, Jaime elevates business performance, enhances operational efficiency, and delivers unparalleled customer experiences, positioning TELUS at the forefront of technological innovation. Podcast Credits
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| 13 Dec 2022 | Ep 56 - Best of 2022 – DISH: The Telco Pioneer | 00:15:42 | |
I had some amazing conversations this year, but none grabbed more ears than my in-person interview with DISH Wireless Executive Vice President and Chief Network Officer Marc Rouanne. He offered a behind-the-scenes look at DISH’s new 5G network, its work with AWS, and more. The original episode went live in June, and since then it’s been listened to thousands of times. Hit play to hear:
A few weeks ago at AWS re:Invent 2022, DISH released its first batch of Network APIs, just as Marc envisioned. It’s so exciting to watch it unfold! Listen to our conversation by clicking play above or subscribe through your favorite podcast platform. You can find the transcript for this episode here. Links and Resources
The best way to spread telco cheer is singing loud for all to hear. My favorite holiday song? Mariah Carey’s “All I Want For Christmas” of course! Put it on full blast and sing it the top of your lungs! Telco execs, wanna talk public cloud? Set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback! This week’s guest About Marc Rouanne As Executive Vice President and Chief Network Officer for DISH’s wireless business, Marc is responsible for network architecture, RF network and strategy, core network architecture and strategy, cloud and edge strategy, security, transport, 5G lab management and interoperability testing. He brings to DISH more than 20 years of international management experience in the telecommunications industry, having held executive positions in R&D, customer operations and product management in the U.S., France and Finland. Podcast Credits
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| 05 Sep 2023 | Ep 74 - It’s time to take on Twilio! | 00:10:52 | |
The telecom industry agrees that the future of 5G and enterprise telco lies in monetizing network APIs. But communications platform-as-a-service (CPaaS) company Twilio has been eating telco’s lunch by not only capturing messaging revenue, but also dominating enterprise IT departments. For this episode, I’m sharing my recent TelecomTV talk about how telcos can beat Twilio and take back what’s theirs. I share a three-step plan for regaining a strategic position within enterprise IT departments, and give a sneak peek at a new Totogi CPaaS product that can help. Click play to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 04 Apr 2023 | Ep 63 - Ante up to be a public cloud contender | 00:23:21 | |
The amount the hyperscalers spend on the public cloud is staggering. It requires a $100-billion+ buy-in to be considered a serious player. Today’s guest, Charles Fitzgerald, tracks hyperscaler CapEx spending each quarter on his Platformonomics blog. He parses earning reports to gain insight into who’s putting their money where their mouth is. Charles recently published his annual 2022 retrospective on the cloud players. In this episode, we get his thoughts on the Big Three, the other guys, and the telco clouds. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring.
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! About Charles Fitzgerald Charles Fitzgerald is a Seattle-based angel investor, with a focus on developer platforms and infrastructure. Previously, he spent 20+ years working on platform businesses at Microsoft and VMware. He can see the cloud from his house. Follow him on Twitter @charlesfitz. Podcast Credits
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| 20 Sep 2022 | Ep 50 - The public cloud is PERFECT for India | 00:11:03 | |
India is a fascinating place for telco operators. It’s home to more than a billion subscribers, while also having some of the lowest ARPU on the planet. This means mobile operators there not only need carrier-grade software products, they need to get them for a low, low price. Last week I delivered a keynote at Voice & Data’s “5G and the future of mobile data” conference in Delhi, India. I’ve turned that talk into this podcast episode to share why the public cloud is perfect for India’s unique telco market and how to unlock its full potential. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s list of the 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 11 Jul 2023 | Ep 70 - Unleashing telco potential with AWS | 00:23:09 | |
Almost every telco I talk to is doing some kind of work with Amazon Web Services (AWS). It has the biggest market share of all of the hyperscalers, operates tons of data centers across the globe, and keeps churning out powerful software and custom-built chips that are perfect for operators. For this episode, Chivas Nambiar, director of worldwide solution architecture, AWS for telecom, joins me to talk about how AWS is working with our industry, how cloud software is changing the landscape, and the future of telco in an AI-driven world. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Chivas Nambiar Chivas Nambiar is the director of worldwide solutions architecture for the global telecom business unit at Amazon Web Services (AWS), leading a worldwide technical team focused on enabling communication service providers, network equipment providers, and independent software vendors to transform their business by moving to the cloud. Prior to joining AWS in 2020, Chivas spent 17 years in the telecom industry at Verizon Communications Inc. Podcast Credits
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| 07 Feb 2023 | Ep 59 - Get ready for MWC 2023! | 00:18:39 | |
Mobile World Congress 2023 is right around the corner, running from February 27 through March 2. This is the biggest event of the year for the telco industry, a place where the movers and shakers come together to discuss policy, see innovative ideas from exhibitors, and get deals done. In this episode, I talk with Lara Dewar, chief marketing officer for the GSMA, which puts together MWC each year. Click play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Lara Dewar is responsible for driving the GSMA’s global marketing and communications strategy to support and enable business success for the organization and its members. She is a global leader with more than 20 years of knowledge in industries shaping our world. Since joining the GSMA in January 2020 as Global Head of Communications, Lara has successfully shaped its communication strategy during a tumultuous time. From financial services and energy to charity and telecoms, Lara has applied her strategic and collaborative approach to leadership to drive transformation in its truest sense. Podcast Credits
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| 01 Oct 2024 | Ep 100 - The SPECIAL 100th episode of Telco in 20 | 00:18:58 | |
This podcast has hit a major milestone—the 100th episode! Can you believe it? Did you know that only 7% of all podcasts make it to this number? We've talked cloud, crushed myths, and pushed boundaries for 100 straight. But we're just getting started. I’ve dropped an episode every two weeks over the last four years, and during that time I've witnessed a dramatic shift in telcos’ attitude towards public cloud adoption. This special episode revisits key moments on the journey that highlight just how far we've come. Let’s celebrate the progress we've made together! Listen now to hear:
Be sure to listen to the end for the super funny DR BLOOPER REEL! Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 23 Aug 2022 | Ep 48 - Tips for a successful cloud transformation | 00:17:59 | |
Moving to the public cloud is a major transformation for most telcos. There’s a lot at stake, and failure can spell disaster for an organization and its leaders. But the hard truth is that 70% of big transformation projects fail according to research from McKinsey & Company. In this episode, I sit down with Teena Piccione, a change management expert at Google, to dig into what telcos can do to keep their public cloud journey on track. Click play to hear our conversation about:
Listen to our conversation by clicking play above or subscribe through your favorite podcast platform – see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s 2021 list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Teena Piccione Podcast Credits ● Executive Producer and Host: Danielle Royston, TelcoDR ● Senior Producer: Lindsay Grubb, TillCo ● Editor/Marketing: Alisa Jenkins, Springboard Marketing ● Editing: Andrew Condell ● Music: Dyami Wilson | |||
| 09 Aug 2022 | Ep 47 - Half measures | 00:22:31 | |
Let’s be real: shifting workloads to the public cloud is no easy task. I’ve met a bunch of telecom leaders who debate about what is the best approach - should we go in one giant leap, or a series of steps? Their hesitancy to go all-in has left telco vendors designing and supporting multiple solutions—including private and hybrid cloud offerings—to meet them where they are, wherever that may be. If the shortest path between two points is a straight line, and if we all agree that the destination is the public cloud, why take a half measure? I think it’s a waste of time and money. Why spend on interim steps when you could be investing in gaining public cloud know-how and competitive advantages immediately? Everyone knows how much I like to dig into topics like these with people who don’t see eye-to-eye with me. That’s why I’m super psyched to have Shaun Whalon, VP of digital monetization at CSG, on the podcast. There’s a lot Shaun and I agree about—like that the move to the public cloud is inevitable for telco—and a lot we don’t agree on, like the best way to get there. Hit play to hear our conversation about:
Listen to our conversation by clicking play above or subscribe through your favorite podcast platform – see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s 2021 list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Shaun Whalon Shaun Whalon is a senior executive with 20+ years of experience in the communications industry. He specializes in software and hardware customer service delivery, customer support, outsourced managed services, and baselining and improving customer experience. He has worked in multinational environments including Asia, Australia, Central and South America, Sub-Sahara Africa, and UK/Europe.
● Executive Producer and Host: Danielle Royston, TelcoDR ● Senior Producer: Lindsay Grubb, TillCo Media ● Editor/Marketing: Alisa Jenkins, Springboard Marketing ● Editing: Andrew Condell ● Music: Dyami Wilson
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| 10 Dec 2024 | Ep 105 - NVIDIA’s vision for AI and the RAN | 00:21:18 | |
Most telcos use only a small portion of their available network capacity on an average day, but what if telcos could turn this underutilized asset into a new revenue stream? For this episode, I talk with Chris Penrose, NVIDIA’s global vice president of business development for telco, about how the company’s AI-RAN concept is poised to help telcos build efficiency and boost the bottom line. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Chris Penrose works across the telco ecosystem to drive the growth of NVIDIA’s hardware and software solutions around the world. He helps to create telco-specific offerings that leverage AI/ML, Gen AI, 5G/6G, edge/cloud computing, and advanced networking. He also works with telcos to create sovereign GenAI factories for their nations. Prior to joining NVIDIA, as the COO of FogHorn, Chris led the go-to-market efforts across business development, technical sales, strategic partnerships, third-party distribution, marketing, advertising and public relations globally. Podcast Credits
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| 29 Oct 2024 | Ep 102 - 3 ways to maximize hyperscaler discounts | 00:19:23 | |
A recent Infosys report found that telcos use only 48% of the cloud services they commit to. Fortunately, the Big 3 hyperscalers offer significant discounts to enterprises that commit to spending targets, helping operators reel in cloud costs. A great example is Amazon Web Service’s (AWS) Enterprise Discount Program (EDP). But many telcos leave millions on the table by not using the right strategies and tools to capture these savings. For this episode, I talk with Brandon Pizzacalla, CEO of CloudFix, to talk about how operators can maximize the benefits they get from AWS’s Enterprise Discount Program (EDP). Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. We’re also ranked in the top 5% of all podcasts globally by Listen Now! 🎉 If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Brandon Pizzacalla, CEO of CloudFix, has a robust history of building and scaling SaaS companies, driving innovation, and delivering impactful results.Before taking the helm at CloudFix, he co-founded and led an AI-driven sales engagement platform, guiding the company to $3.5 million ARR, listing notable firms like Xero and HelloFresh as clients. He exited the business in 2023 shortly after it was acquired by a private equity firm. Brandon brings valuable mergers and acquisitions (M&A) and corporate strategy experience to CloudFix from his tenure at Bell Canada. During his time there, he was involved in transactions totaling over $9 billion. Podcast Credits
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| 19 Sep 2023 | Ep 75 - Nokia’s journey to becoming cloud native | 00:21:32 | |
Nokia revealed a significant rebrand at Mobile World Congress 2023, signally a shift in the company’s focus to enterprise and B2B, which it sees as the future of telecom. For this episode, I talk with Nokia Vice President and Chief Technology Officer for Europe Azfar Aslam about Nokia’s new direction, the challenge of refactoring legacy products, and what’s in store as the hyperscalers work to become carrier-grade cloud providers. Listen now to hear about:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Azfar Aslam Azfar is passionate about driving customer success and has shaped technology and business strategies for over 60 Communications Service Providers and Large Enterprises globally. His experience spans new technology evaluations and product introductions, from portfolio and investment optimizations to E2E evolution of communications networks and AI-enabled automation. Azfar has also been deeply involved in corporate strategies, including M&A, new market entry, and establishing new lines of business. His current focus includes helping customers chart their journey toward new value creation in industry 4.0 in the high-performance critical networks era. Podcast Credits
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| 30 May 2023 | Ep 67 - How to create shareholder value | 00:21:37 | |
Telco stocks used to be Wall Street darlings, but in recent years have become stable dividend plays for grandpa investors. Can they return to their former glory? Today’s guest, Recurve Capital Founder Aaron Chan, has well-informed thoughts on what the industry needs to do to restore its shine. He’s at the forefront of investment strategies and market trends in telecom, and not surprisingly, he sees its future linked to the public cloud. Before you listen, it’s important to note that the thoughts Aaron shares in this podcast are his opinion, and do not constitute investment advice. Now, hit play to hear our conversation about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Aaron Chan Aaron Chan is the Founder and Managing Partner of Recurve Capital. He has 20 years of long/short investing experience. Prior to founding Recurve Capital, he spent more than six years at MIG Capital, a long/short equity hedge fund. Before MIG he was a Sector Manager at Facet Capital Management, where he oversaw investments in Media and Telecom sectors. From 2011 to 2013, he was a Portfolio Manager at QM Capital, and began his career at Criterion Capital Management, a long/short equity fund focused on Technology, Media and Telecom sectors. He earned his B.S. in Management Science and Engineering from Stanford University in 2004. Podcast Credits
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| 21 Jan 2025 | Ep 107 - Wrapping your head around Responsible AI | 00:19:44 | |
As artificial intelligence (AI) adoption accelerates across the telco industry, operators are grappling with a big challenge: how to empower employees with transformative AI tools while ensuring responsible use. For this episode, I’m talking with McKinsey & Company Partner Ferry Grijpink who leads the global consulting firm’s Center for Advanced Connectivity within the Technology, Media & Telecommunications Practice. As one of the authors of a recent report, Responsible AI: A Business Imperative for Telcos, he has ideas on how telcos can find the right balance between innovation and managing risk. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Ferry Grijpink leads the McKinsey Center for Advanced Connectivity within McKinsey & Company’s Technology, Media & Telecommunications Practice, and advises telecommunications companies on strategy, marketing, and operations, including mobile operators that are launching adjacent businesses in areas such as mobile health and money services. He also co-leads McKinsey’s research on deploying and commercializing next-generation infrastructures, such as fiber, mobile broadband, and 5G networks. Podcast Credits
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| 14 Nov 2023 | Ep 79 - Weaving through the public cloud with Ribbon | 00:20:18 | |
When innovative new tech comes along, established software vendors face a balancing act between maintaining existing solutions for current customers and adopting disruptive new tools to stay competitive. For this episode, I talk with Bruce McClelland, President and CEO of Ribbon Communications, about his billion-dollar company’s efforts to juggle both priorities, its adoption of cloud-native software, and what it sees happening with telcos’ public cloud deployments. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2023 and 2022 MarCom Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Bruce McClelland Bruce McClelland is CEO and President of Ribbon Communications (Nasdaq: RBBN), a global communications and network solutions provider to service providers, enterprises, and critical infrastructure sectors. Bruce is a technical business leader with a proven history of developing and growing sustainable, profitable businesses through technology and business cycles. Before joining Ribbon, Bruce was CEO at ARRIS and led its sale to CommScope, where he served as COO. During his tenure at ARRIS, Bruce held multiple leadership positions and had a key role in the successful acquisition and integration of multiple companies including Ruckus, Pace and the Motorola Home Business. Bruce began his career at Bell Northern Research and held several leadership roles at Nortel. He has served on the boards of ARRIS and Benu Networks, and actively supports the Georgia Cystic Fibrosis chapter. Bruce holds a BS in Electrical Engineering (Great Distinction) from the University of Saskatchewan, Saskatoon, Canada. Podcast Credits
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| 06 Sep 2022 | Ep 49 - What’s up with Totogi? What it takes to deploy a telco charging system | 00:19:27 | |
When it comes to rolling out enterprise software, no one takes one for the team like the guys and gals in charge of delivery. They’re always on the front line, ready to battle any obstacle to get the system up and providing value to customers. Up until now, rolling out a telco charging engine has been a huge, heavy lift for the delivery folks. But not anymore, because the public cloud-based Totogi Charging System is delivered in a completely different way. For this episode, I’m joined by Totogi’s global head of delivery, Damon Wheaton, to talk about:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s 2021 list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Damon Wheaton Damon Wheaton has worked with telecoms for more than 25 years and witnessed the evolution of analogue networks to generations of digital networks. He has extensive experience working for telecom operators, software vendors, network equipment providers, and global consulting and professional service organizations. As the global head of delivery for Totogi, he is instrumental in rolling out Totogi’s cloud-based BSS platform, which empowers operators and breaks legacy software vendor lock-in. He was formerly Global VP for Professional Services at MATRIXX Software, Inc. ● Executive Producer and Host: Danielle Royston, TelcoDR ● Senior Producer: Lindsay Grubb, TillCo Media ● Editor/Marketing: Alisa Jenkins, Springboard Marketing ● Editing: Andrew Condell ● Music: Dyami Wilson | |||
| 29 Nov 2022 | Ep 55 - Supercharge your MVNO (and your ARPU) by delivering a personalized subscriber experience | 00:19:12 | |
Last week I gave a keynote at the first-ever in-person MVNO Nation Live conference in beautiful Valencia, Spain. It was thrilling to talk to all of the entrepreneurial leaders at this event. They clearly see the huge upside of embracing public cloud technology and are poised to use it to become some of the world’s greatest brands. I’ve turned my keynote into this podcast episode. Listen now to hear:
When you’re done listening, check out the links to Totogi and the AWS Marketplace below, and contact us for a demo. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 17 Sep 2024 | Ep 99 - Will TM Forum’s idea of interoperability really work? | 00:20:30 | |
TM Forum's Open Digital Architecture (ODA) and open APIs are aimed at revolutionizing telco BSS/OSS systems, and with successful adoption, they promise to enhance vendor interoperability. But implementing them comes with significant challenges for operators and vendors alike. In this episode, I sit down with Caroline Chappell, founder and director of ccsquared and a former partner at Analysys Mason. We dive into the history and goals of ODA and open APIs, explore the real-world challenges operators face in putting them to work, and discuss why the data layer is crucial for true vendor interoperability. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Caroline Chappell is a leading expert in the application of new software technologies – cloud, open APIs and AI – to telecoms networks and their operations. She has over 35 years of industry experience as a software engineer, research analyst and consultant. She is an influential advocate for the cloudification of the network and its evolution as a platform, the capabilities of which can be consumed as a service. Caroline was most recently a partner at Analysys Mason but has founded ccsquared to investigate the new and disruptive network architecture needed for tomorrow’s AI and extended reality-driven world. Podcast Credits
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| 18 Mar 2025 | Ep 111 - Building an AI-first telco | 00:11:24 | |
A few weeks ago I gave my FIFTH Mobile World Congress talk at the GSMA’s Gen AI Summit. More than 2,000 people RSVP’d for the event, and the room was packed with telco industry leaders eager to learn more about building an AI-first telco. But the big problem they have to overcome is their mountain of tech debt from their legacy BSS systems. In my talk, I explained how AI can help operators leverage their existing BSS estate and use it to drive toward an AI-first future. I’ve turned my talk into this podcast. Listen now to learn:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 01 Apr 2025 | Ep 112 - AI agents are transforming telco, with Microsoft | 00:19:37 | |
The telecom industry is adopting AI at break speed. Unlike past innovations that demanded risky network transformations and long timelines, AI-based innovation is accelerating experimentation without disrupting core networks. For this episode, I sat down with Kevin Shatzkamer, corporate vice president of customer experience strategy and operations at Microsoft, to explore the power of agentic AI and why it represents such a transformative opportunity for telcos. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Podcast Credits
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| 26 Nov 2024 | Ep 104 - Get ready for re:Invent with AWS | 00:19:22 | |
I recently sat down with Jillian Forde on “The Official AWS Podcast” to talk about how Totogi’s AWS-first charging-as-a-service solution helped restore mobile connectivity to 23 million subscribers in Sudan during a crisis. For this episode, I’m bringing a condensed version of our conversation to listeners to spread the word on how having a cloud-native solution can mean the difference between complete service disruption and business continuity. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award, 2024 Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 25 Jun 2024 | Ep 94 - Are you ready for Singtel? | 00:18:46 | |
Singtel is a leading mobile network operator (MNO) in the Asia-Pacific region with a reputation for innovation. Its pioneering culture is one of the reasons why Anna Yip, the operator’s CEO of business development and deputy CEO for Singapore, is constantly on the lookout for creative ways to build new revenue streams, customer satisfaction, and subscriber loyalty. Anna recently toured the United States to scope out happenings in the industry, and we caught up for an in-person conversation in… (wait for it)… New York City! Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Anna Yip is a senior business leader with more than a decade of experience leading and scaling business in the technology sector. She has built a track record of driving 'intrapreneurship' and successfully building new businesses across markets. A committed people leader, Anna is passionate about mentoring young talent and supporting more women in tech. Currently, Anna serves as the Deputy CEO Singapore and CEO of Business Development for Singtel. Under her leadership, Singtel Singapore became one of the first markets to successfully roll out 5G SA nationwide, with robust migration of customers to the latest mobile technology. Singtel continues to play an instrumental role in empowering people-centric digital lifestyles as Singapore advances as a smart nation. She has also been appointed a Board of Commissioner member of Telkomsel in Indonesia since June 1, 2021. Before joining Singtel, Anna was the CEO and Executive Director of Smartone, a leading telecommunications company headquartered in Hong Kong. Prior to her role at Smartone, Anna headed up Mastercard's operations in Hong Kong and Macau. Anna holds a DPhil (PhD) from University of Oxford and a First-Class Honours degree in Business Administration from the Chinese University of Hong Kong. Podcast Credits
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| 28 Nov 2023 | Ep 80 - What’s up with Totogi? How Totogi is bringing AI to charging | 00:20:25 | |
Today’s telcos have all but given up on monetizing the insatiable growth of mobile data usage, instead settling for one-size-fits-all pricing plans. But rather than give up the fight, Totogi is using the public cloud, AI, and data-driven algorithms to help the industry adopt dynamic, personalized pricing that maximizes the bottom line. In this episode, Totogi’s Chief Operating Officer Cyrus Mistry joins me to talk about how Totogi’s AI-powered charging is revolutionizing the industry, how it stands out from the other legacy chargers, and why Totogi’s optimized approach presents a huge opportunity for telcos. Listen now to hear:
Listen to our conversation by clicking play above or subscribe through your favorite podcast platform – see the links in the right column above. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2023 and 2022 MarCom Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Cyrus Mistry Cyrus is the chief operating officer at TelcoDR and Totogi. He was previously chief operating officer at GoGuardian, one of the largest EdTech software companies in the world, and director of product management at Google, where he was responsible for the commercial Chromebook hardware and software business worldwide. Cyrus managed the enterprise, education and consumer sides of several products at Google including Android, Chrome, Google Calendar, Google Drive, Google Tasks, and the Google Search Appliance business. He has over 25 years of hardware and software experience with roles in product management, program management, business development, marketing, consulting, and software development. Cyrus has four degrees from Johns Hopkins, with post-graduate work in natural language processing, machine learning, and artificial intelligence. Podcast Credits
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| 05 Mar 2024 | Ep 86 – Reinventing BSS | 00:18:40 | |
Last week I gave my FOURTH keynote talk at Mobile World Congress (MWC) 2024 when I opened the second annual MVNO Summit to a standing-room-only crowd of industry leaders. Most were from MNOs, MVNOs, and digital brands that want to be at the forefront of an AI-powered revolution in telco business support systems (BSS). In my talk, I introduced a new AI-first, fully customized BSS solution that blends speed, scalability, and affordability to deliver a next-gen experience that streamlines operations and lowers costs. In the middle of it, I chatted with an avatar and created a BSS right on stage! We captured the talk on video, and I’ve turned it into this podcast. Listen now to learn:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 09 Jul 2024 | Ep 95 - African telcos: forge a new path! | 00:21:24 | |
It's no secret that telcos across the globe are grappling with how to monetize their 5G networks. But in Africa, only 1% of operators have implemented 5G, which puts them in a unique position to take advantage of new technology like AI and the public cloud, and apply them to old 2G and 3G networks. I recently appeared as a guest on the Ali Talks Tech podcast, which focuses on Africa's changing technical landscape. Host Ali Hussein Kassim and I explored how African telcos can capitalize on using the public cloud with mobile networks and how AI and innovative tools are poised to drive real change across the continent. Listen now to hear:
Links and Resources Show Notes:
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Ali Hussein Kassim, Ali Talks Tech founder and host Ali is a serial entrepreneur and a regular commentator and contributor on all things tech and the policy and regulatory landscape across Africa and beyond. He consults on digital transformation, and serves in leadership roles on public and private sector boards including Africa Fintech Network, Association of Fintechs in Kenya, and Kenya ICT Action Network. He enjoys mentoring and investing in tech entrepreneurs across Africa. Podcast Credits
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| 04 Mar 2025 | Ep 110 - Hyperscaler CapEx is going nuclear | 00:19:13 | |
The Big Three hyperscalers each hit an all-time high in CapEx spending in 2024, collectively investing almost $200 billion. For this episode, I speak with Charles Fitzgerald, managing director at Platformonomics, whose annual "Follow the CAPEX" report tracks the cloud providers’ spending. He pulls back the curtain on what’s driving investments, how AI and nuclear power are coming into play, and whether telcos have what it takes to sell AI workload capacity at the edge. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Charles Fitzgerald is a Seattle-based angel investor, with a focus on developer platforms and infrastructure. Previously, he spent 20+ years working on platform businesses at Microsoft and VMware. He can see the cloud from his house. Podcast Credits
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| 04 Oct 2022 | Ep 51 - Catching up with Azure and AT&T | 00:16:15 | |
For the last year and a half, I’ve been obsessed with one of the biggest collaborations worldwide between a telco and a hyperscaler: AT&T and Microsoft Azure. In 2021, the CSP sold its network cloud to Azure. Since then, people in the industry have been wondering what’s been going on, who’s doing what, and how things are going. For this episode, Shawn Hakl, Microsoft VP of 5G Strategy, joins me to answer these questions and talk about:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Shawn Hakl Shawn Hakl is responsible for building and executing the product strategy and partnerships for Microsoft’s Azure for Operators portfolio. His team works across product, engineering, and sales to help operators execute on the digital transformation of the core and edge networks. Prior to Microsoft, Shawn served at Verizon as the Senior Vice President of Business Product, responsible for a $29B portfolio covering services such as enterprise networking, 4G/5G, cyber security, collaboration, and IoT. Podcast Credits
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| 30 Apr 2024 | Ep 90 - Ali Talks Tech with Totogi and Zain on Sudan's telecom crisis | 00:30:29 | |
Last week at the NOVACOM 1-to-1 Telco Summit in Kenya, I connected with fellow podcaster Ali Hussein Kassim, host of Ali Talks Tech, which focuses on Africa’s changing tech landscape. We decided to record a joint episode about Totogi’s recent work with Zain to restore critical mobile services in Sudan after they were knocked out due to the ongoing civil war. Abdalla Hamid, Director of IT at Zain Sudan, joined us to talk about how Totogi got Zain back up and running in just 18 days thanks to the power of the public cloud. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast, and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Ali Hussein Kassim, Ali Talks Tech founder and host Ali is a serial entrepreneur and a regular commentator and contributor on all things tech and the policy and regulatory landscape across Africa and beyond. He consults on digital transformation, and serves in leadership roles on public and private sector boards including Africa Fintech Network, Association of Fintechs in Kenya, and Kenya ICT Action Network. He enjoys mentoring and investing in tech entrepreneurs across Africa. About Abdalla Hamid, Director of IT, Zain, Sudan Abdalla Isamaldin Abdalla Hamid is a results-driven professional with 15+ years of experience in project management, business analysis, and digital transformation. As Director of Information Technology (IT), he aligns IT strategy with business goals and oversees IT operations. Abdalla's expertise encompasses BSS, project and program management, software development, automation, IT infrastructure and digital transformation. He holds an MBA and certifications in project management and service engineering. Podcast Credits
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| 15 Apr 2025 | Ep 113 - AI's Power Problem | 00:18:03 | |
The energy demands of artificial intelligence are skyrocketing. AI workloads are doubling every few months, pushing data centers' energy consumption beyond the capabilities of our aging grid infrastructure. As these facilities approach gigawatt-level power needs—equivalent to powering entire cities—the energy question has become the critical bottleneck for AI's future growth. In this episode, I'm talking with Roy Illsley, Chief Analyst at Omdia who specializes in cloud and data center technologies. We explore how the world’s biggest data center owners—Amazon, Google, and Microsoft—are responding to these challenges, from renewable energy investments to nuclear power, and what it means for the industry. Listen now to hear:
Links and Resources:
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest Roy Illsley has over thirty-eight years of IT experience, working for a variety of consultancy and end-user companies with experience in the defence, utilities, automotive, retail, and Fast-Moving Consumer Goods (FMCG) industries. He works in the Cloud and Data Centre practice and is recognized as Omdia’s expert on Cloud, Virtualisation, and Management. He also has experience of Data Centre technologies, Quantum Computing, IT Service Management, and covers IT Strategy and Policy. His most recent reports include a series of five on the topic of edge computing, and two on the topic of sovereign cloud. In addition to the reports, he has produced white papers and carried out primary research for leading global organizations. He has delivered keynotes speeches and webinars. He has also presented at external trade events all over the world on a wide range of topics. Podcast Credits
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| 20 Aug 2024 | Ep 97 - The Big Trends in BSS with Appledore Research | 00:20:46 | |
The telco industry is in the midst of a generative AI (GenAI) revolution, with vendors and operators racing to integrate this technology into their products and services. In this episode, I sit down with John Abraham, principal analyst and leader of the digital enablement practice at Appledore Research. We dive into how vendors are applying GenAI to their products, major trends in BSS, how the costs of implementing AI can be justified by real business results, and more. Listen now to hear:
Links and Resources
Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest With over 16 years’ experience in the telecom industry, John Abraham is a principal analyst at Appledore Research and leads the digital enablement practice. Previously, he was at Analysys Mason for 11 years, where he led the Digital Experience research segment as Principal Analyst. He has experience working with a varied client base on topics including digitization benchmarking and procurement for CSPs; strategy and go-to market for vendors; and commercial and technical due diligence for financial institutions. Earlier, as a consultant at a BSS vendor, he led requirements gathering, solution definition, and implementation at multiple tier-1 telcos in Asia and Europe. John holds a bachelor’s degree in computer science from Anna University (India) and an MBA from Bradford University School of Management (UK). Podcast Credits
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| 23 Jan 2024 | Ep 83 - Monetizing Network APIs | 00:20:11 | |
It’s been a year since the GSMA announced its Open Gateway initiative and the telco industry is working to figure out how to monetize network APIs to their full advantage. For this episode, I talk with McKinsey & Company Partner Ferry Grijpink about the API economy and what operators need to do to capture revenue and build their strategic position. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2023 and 2022 MarCom Awards, a 2022 Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Ferry Grijpink Ferry leads the McKinsey Center for Advanced Connectivity within McKinsey & Company’s Technology, Media & Telecommunications Practice, and advises telecommunications companies on strategy, marketing, and operations, including mobile operators that are launching adjacent businesses in areas such as mobile health and money services. He also co-leads McKinsey’s research on deploying and commercializing next-generation infrastructures, such as fiber, mobile broadband, and 5G networks. Podcast Credits
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| 19 Mar 2024 | Ep 87 - Scaling telcos’ cloud mountain with Alianza | 00:21:54 | |
Despite having "as a service" in its name, traditional Unified Communications-as-a-Service (UCaaS) deployments often fail to deliver on the promise of a true SaaS platform. One company, Alianza, has figured out a way to move UCaaS to AWS, offering a genuine SaaS solution that leverages the scalability and resilience of the public cloud. I sat down with Brian Beutler, founder and CEO of Alianza, to discuss how his company is working to revolutionize the UCaaS landscape. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Brian Beutler Brian Beutler is the founder and CEO of Alianza, the leading cloud communications platform for telco service providers. He is passionate about transforming the telecommunications industry by empowering service providers to deliver modernized, cloud-native core communications solutions to supercharge growth, simplify operations and reduce costs. Under Beutler’s leadership, Utah-based Alianza has forged a strategic collaboration agreement with AWS and counts Lumen Technologies, Brightspeed, Viasat and Xplore among its tier-one and nationwide customers. Podcast Credits
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| 07 Mar 2023 | Ep 61 - SUPERCHARGE your MVNO with personalization | 00:18:05 | |
On March 1, I presented a keynote— my third in a row!— at MWC’s inaugural MVNO Summit. It was standing-room-only with leaders from digital brands, MVNOs, and MVNEs who were eager to learn how intelligent, SaaS software (like Totogi!) can help them delight customers and grow ARPU. We captured the talk on video, and I’ve turned it into this podcast. Listen now to hear about:
Listen now by clicking play above or subscribe through your favorite podcast platform—see the links in the right column above. You can find the transcript for this episode here. Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won a 2022 Platinum MarComm Award, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! Podcast Credits
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| 02 Apr 2024 | Ep 88 - Cloud CAPEX: Not for the faint of wallet | 00:21:46 | |
If you’re partnering with one or more of the hyperscalers, their roadmap is your roadmap. It’s important to know where they’re steering their ships, and a great way to gain insight into this is to follow their CAPEX spending. For this episode, I talk with Charles Fitzgerald, managing director at Platformonomics. His annual Follow the CAPEX report tracks spending by the Big 3 hyperscalers—Amazon Web Services (AWS), Microsoft Azure, and Google Cloud—and includes crystal-ball insights into their strategic plans and priorities. Listen now to hear:
Links and Resources
Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DR
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews! This week’s guest About Charles Fitzgerald Charles Fitzgerald is a Seattle-based angel investor, with a focus on developer platforms and infrastructure. Previously, he spent 20+ years working on platform businesses at Microsoft and VMware. He can see the cloud from his house. Podcast Credits
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| 06 Apr 2021 | Ep 17 – The Software Series: LastMileXchange | 00:20:21 | |
LastMileXchange’s cloud-based access quoting solution shines a spotlight on how the public cloud can transform telecom. | |||
| 04 May 2021 | Ep 18 – A digital telco: Meet Yaqoot | 00:27:16 | |
Transformation leader Juha Korhonen shares his experience with the successful launch of Yaqoot, a digital mobile operator in the Middle East. | |||
| 01 Jun 2021 | Ep 19 – Double your ARPU with customer ❤️❤️❤️ | 00:16:07 | |
Switching from being network-centric to customer-centric is not only necessary, but also the best thing you’ll ever do for your bottom line. | |||
| 30 Jun 2021 | Ep 20 – The paradox of the public cloud | 00:17:08 | |
There are massive upsides to the public cloud for telcos, but that’s not the whole story. TelcoDR CEO Danielle Royston tells it all in her MWC21 keynote. | |||
| 13 Jul 2021 | Ep 21 – How we rocked MWC21 | 00:17:51 | |
CLOUD CITY shifted the spotlight to the public cloud for telco for the first time in MWC history. | |||
| 27 Jul 2021 | Ep 22 – Meet mediation vendor Digital Route | 00:22:58 | |
Jonas Wallenius, Strategic Product Manager at Digital Route, has a clear view of the public cloud's potential for telco, and ideas about how the industry can get there. | |||
| 10 Aug 2021 | Ep 23 – DynamoDB: A tier 0 database | 00:23:59 | |
AWS' Rick Houlihan tells us why flexible and scalable NoSQL databases are a great fit for telco. | |||
| 24 Aug 2021 | Ep 24 – What’s up with Totogi? | 00:08:17 | |
Here's the latest on Totogi, the telco software darling built specifically for the public cloud – 80% lower TCO, anyone? | |||
| 21 Sep 2021 | Ep 25 – Get ready to use the public cloud… in Afghanistan | 00:21:16 | |
Former Roshan CFO Imtiaz Esmail and his team refused to be sidelined by two devastating attacks on the Afghan telecom. Instead, they guided the company through a successful digital transformation. | |||
| 28 Sep 2021 | Ep 26 – Avoid vendor lock-in with TM Forum Open APIs | 00:16:33 | |
TM Forum’s Open APIs are giving telcos a way to build IT solutions that are easier and cheaper to deploy, integrate, and upgrade. It’s time to change your thinking about the best way to build applications. | |||
| 04 Oct 2021 | Ep 27 – Talking public cloud with Telecoms.com | 01:21:49 | |
Telco in 20 sits down with Scott Bicheno and Iain Morris of the Telecoms.com podcast to have an awesome conversation about the public cloud and telco. | |||
| 01 Oct 2020 | Telco in 20 – Subscribe now! | 00:01:01 | |
You’ve found my podcast! Telco in 20 presents my vision for where the telco industry will be in 20 years and how savvy leaders will get there. New episodes, specifically for telco executives, drop every two weeks. Get the latest insights and best practices – and enjoy a few laughs! | |||
| 19 Oct 2021 | Ep 28 – Talking public cloud with GSMA | 00:27:11 | |
Telco in 20 sits down with Mats Granryd, Director General for GSMA, to talk about the future of the public cloud and telco. | |||
| 05 Oct 2020 | Ep 1 – It starts with…transformational leadership | 00:15:16 | |
Telco needs disruptive leaders with the courage to drive change. Find out what sets these trailblazers apart and why it takes big changes to big things to succeed. | |||
| 05 Oct 2020 | Ep 2 – Lift Off: Taking the first step | 00:16:19 | |
Telcos need to start moving to the public cloud, like, yesterday. Migration specialist Troy O’Brien offers his advice on smart planning for a smooth journey. | |||
| 05 Oct 2020 | Ep 3 – Lift Off: Telcos moving to the public cloud – beware of lift and shift | 00:16:02 | |
Using a lift and shift strategy for public cloud migration demands clear vision around what’s waiting on the other side. Cloud architect Forrest Brazeal explains what you need to know and why. | |||
| 05 Oct 2020 | Ep 4 – Lift Off: Right-size your public cloud spending | 00:16:05 | |
Find out how telcos can control public cloud spending and avoid leaving money on the table. Featuring cloud economist and snark-master Corey Quinn. | |||
| 16 Nov 2021 | Ep 29 – Telco in 20’s Best of 2021 | 00:28:02 | |
In our most popular episode from 2021, transformation leader Juha Korhonen shares his experience with the successful launch of Yaqoot, a digital mobile operator in the Middle East. | |||
| 07 Dec 2021 | Ep 31 – Verizon’s public cloud journey | 00:19:50 | |
Nanda Kumar, executive director of cloud engineering at Verizon, has helped pilot the company’s successful digital transformation. He tells us about the journey, which started back in 2016. | |||
| 07 Dec 2021 | Ep 30 – What’s up with Totogi? Achieving Feature Velocity with the Totogi APIs | 00:24:36 | |
Totogi APIs can help CSPs bring new features to market fast, and boost customer satisfaction and ARPU in the process. | |||
| 28 Dec 2021 | Ep 32 – 2022 Predictions: All aboard the public cloud train | 00:08:57 | |
In this special episode, we take a look at telco and public cloud trends to watch in 2022. Tune in to find out what you need to know. | |||
| 11 Jan 2022 | Ep 33 – Quick and easy real-time communications with Amazon Chime SDK | 00:23:22 | |
Amazon Chime SDK general manager Sid Rao shares insights into what this set of real-time communication tools can do for telcos. | |||
| 08 Feb 2022 | Ep 34 – Get ready for CLOUD CITY 2022! | 00:17:46 | |
CLOUD CITY is back, baby! And 100% in the cloud this year. Find out what we’ve done to bring an in-person experience to our virtual platform, and what you’ll find during the event. | |||
| 22 Feb 2022 | Ep 35 – Azure has private networks, too! | 00:20:50 | |
Microsoft Azure’s private network offering unites 5G, edge computing, and a robust partner network to deliver private networks to enterprises. Shriraj Gaglani, GM, Azure Private MEC, tells us what this means for telco. | |||
| 08 Mar 2022 | Ep 36 – The Public Cloud is NOW | 00:13:56 | |
Listen to the most exciting talk from MWC 2022 to learn how to turn the public cloud into a competitive advantage. | |||
| 22 Mar 2022 | Ep 37 – A Chat with AWS about the Future of Telco Tech | 00:22:01 | |
I had a great conversation with Claus Verner from AWS at MWC22. We talk about how the public cloud is helping to build innovative telco software companies, the launch of TelcoDR, and more. | |||
| 05 Apr 2022 | Ep 38 – What’s Up with Totogi? The Future of Charging | 00:18:05 | |
Nothing new has happened in charging in decades – until now. Find out why Totogi’s API-based, pay-by-the-use system is a game changer for telcos. | |||
| 19 Apr 2022 | Ep 39 – Hacking Cloud Costs | 00:20:33 | |
A cottage industry has popped up to help companies optimize their cloud environment and spending. Find out what you can do to hack cloud costs. | |||
| 03 May 2022 | Ep 40 – New ways to build your future-ready workforce | 00:22:34 | |
Telcos need to hire a gazillion people with cloud skills. How can CSPs cultivate the talented teams they need? Good news – there are new workforce management strategies and AI tools that can help. | |||
| 17 May 2022 | Ep 41 – Telco Religious Wars: Charging Databases | 00:20:04 | |
When it comes to charging, the database you use is critical. Database expert Alex DeBrie talks about the pros and cons of database options. | |||
| 31 May 2022 | Ep 42 – Talking Telco with Google Cloud | 00:22:45 | |
Amol Phadke, Google Cloud's MD & GM for the Global Telecom Industry, talks about what the hyperscaler is doing in the telco space. | |||
