Talking Hospitality podcast (Talking Hospitality)

Dive into the heart of sustainability with Andrea Zick, a trailblazer in the hospitality industry, as she unveils the intricate dance of creating a sustainable future without sacrificing the essence of luxury dining. This episode is a journey through the lens of a former chef turned sustainability champion, offering a fresh perspective on the challenges and triumphs of embedding sustainability into the fabric of the hospitality industry.

Why Listen:

If you're passionate about the future of hospitality and the planet, this episode is a must-listen. Andrea Zick, with her rich background in nutrition, health, and a deep-rooted connection to the environment, shares invaluable insights into transforming the hospitality industry into a beacon of sustainability. From the importance of empathy and communication in driving change to practical steps for reducing food waste and embracing regenerative practices, this episode is packed with inspiration, practical advice, and a vision for a more sustainable and inclusive industry. Whether you're a seasoned hospitality professional or just starting your sustainability journey, Andrea's story and insights will empower you to make a positive impact.

Key Points of Interest:

1. Andrea Zick's Journey: From her early exposure to gardening and understanding the planet's influence on us, to leading the Oxo Tower Restaurant to win prestigious sustainability awards, Andrea's journey is a testament to the power of ancestral knowledge and a passion for sustainability.
2. Defining Sustainability: Andrea offers a deeper understanding of sustainability, emphasizing the importance of dialogue, empathy, and experimentation within the business to improve practices affecting the environment, social governance, and profitability.
3. Empathy and Communication: Highlighting empathy and communication as crucial ingredients for successful sustainability projects, Andrea shares how these elements foster a culture of change and innovation.
4. Food Waste Reduction: Andrea discusses the practical steps taken by the Oxo Tower Restaurant to significantly reduce food waste, showcasing the importance of measuring waste, training staff, and involving all team members in sustainability efforts.
5. Sustainable Menu Development: The episode delves into the challenges and strategies of developing sustainable menus, including assessing current practices, envisioning a sustainable future, and creating transition plans tailored to each business.
6. Hospitality's Role in Sustainable Eating: Andrea explores how the hospitality industry can influence food systems and promote sustainable eating, emphasizing the need for understanding the source and production methods of food and drink.
7. Advice for Personal Sustainability Journeys: Andrea encourages listeners to stay curious, creative, and empathetic towards others' positions on sustainability, highlighting the importance of starting from where people are and building from there.

Conclusion:

This episode of Talking Hospitality not only sheds light on the critical role of sustainability in the hospitality industry but also serves as a beacon of hope and inspiration for professionals and enthusiasts alike. Andrea Zick's insights remind us that sustainability is not just a trend but a necessary evolution of the industry, driven by empathy, innovation, and a deep commitment to the planet and future generations. Join us in exploring these transformative ideas and take a step towards making a lasting impact in the world of hospitality.

Chapters

00:00 Introduction to Sustainability

01:12 Guest Introduction

02:10 Defining Sustainability in a Business Context

03:08 Importance of Communication...

In this engaging episode of "Talking Hospitality," hosts Timothy R Andrews and Tracey Rashid welcome the esteemed chef and restaurateur, Cyrus Todiwala OBE. Recorded at the bustling Cafe Spice Namaste, the episode delves into Todiwala's inspiring journey in the hospitality industry.

Guest: Cyrus Todiwala OBE

Hosts: Timothy R Andrews & Tracey Rashid

Key Points:

1. Cyrus Todiwala's Early Culinary Interests: Todiwala shares his childhood experiences that sparked his interest in cooking, including his early encounters with food while dealing with asthma.
2. Career Beginnings: His journey in hospitality began with a diploma in India, leading to a significant role at the Taj Mahal Hotel in Bombay.
3. Transition to the UK: Todiwala discusses the challenges and hurdles he faced in establishing himself in the UK hospitality scene, including a 10-year battle with the Home Office.
4. Establishing Cafe Spice Namaste: Insights into the establishment of his renowned restaurant and the unique challenges he faced.
5. Personal Life and Support: Todiwala highlights the importance of his wife's support in his career and personal life.
6. Community Contribution: His involvement in setting up the world's first Asian and Oriental School of Catering in Hackney Community College.
7. Quick Fire Round: A light-hearted segment where Todiwala answers rapid-fire questions, revealing more about his personality and preferences.

Why Listen to This Episode?

If you're a hospitality professional seeking inspiration and practical insights, this episode is a must-listen. Cyrus Todiwala's journey from a diploma student in India to a celebrated chef and restaurateur in the UK is a testament to resilience, innovation, and the power of supportive relationships. His story is not just about culinary excellence but also about navigating bureaucratic challenges, contributing to the community, and building a legacy in the hospitality industry. This episode offers a blend of personal anecdotes, professional wisdom, and engaging storytelling that will resonate with anyone passionate about hospitality.

Conclusion:

This episode of "Talking Hospitality" is more than just a conversation; it's a journey through the life of a culinary visionary. Cyrus Todiwala's experiences, challenges, and triumphs offer invaluable lessons for anyone in the hospitality industry. His story is a powerful reminder of the impact one can have through dedication, creativity, and a deep love for the art of hospitality.

Chapters:

00:00

Immigrants in the UK hospitality landscape

01:10

Cyrus Todiwala's journey to the UK

02:04

The birth of Cafe Spice

03:18

Culinary interest and early experiences

05:07

Revamping Indian cuisine in the UK

06:25

Challenges in establishing Cafe Spice Namaste

08:16

Breaking barriers and changing perceptions

09:36

Advice for immigrants starting a business in hospitality

16:04

Resources and support systems for immigrants

21:22

Cyrus Todiwala's involvement in MasterChef

22:20

The importance of Cyrus Todiwala's wife in his journey

24:03

Quick fire round

Introduction:

In this episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid engage in a captivating conversation with Nick Clover, a seasoned entrepreneur in the hospitality sector. The episode delves into Nick's journey from starting as a 14-year-old working in a pub to establishing several successful companies in the hospitality industry.

Why Listen to This Episode:

This episode is a treasure trove of insights for hospitality professionals, especially those in leadership roles or aspiring to be. Nick Clover's story is not just about business success; it's a narrative of resilience, innovation, and a deep understanding of the hospitality industry. Listeners will gain valuable lessons on career development, the importance of people in the industry, and how to navigate the challenges and opportunities in hospitality.

Key Points of Interest:

1. Early Beginnings: Nick's journey in hospitality began at 14, working in a pub, which instilled in him the value of hard work and the importance of starting from the ground up.
2. Building a Business: The episode explores how Nick transitioned from working in various hospitality roles to starting his own businesses, highlighting the challenges and triumphs of entrepreneurship.
3. Importance of People: A recurring theme is the significance of people in the hospitality industry, both as employees and customers, and how nurturing these relationships is crucial for business success.
4. Overcoming Adversity: Nick shares his experiences during the recession, offering insights into resilience and the importance of adapting to changing circumstances.
5. Industry Challenges: The discussion touches on issues like burnout, drug and alcohol problems in the industry, and how to address these challenges responsibly.
6. Empowering the Next Generation: The episode emphasizes the importance of mentorship, training, and development in the hospitality industry, showcasing Nick's commitment to nurturing new talent.
7. Leadership Insights: Nick provides valuable advice on leadership, stressing the balance between confidence and humility, and the importance of being authentic and approachable.

Conclusion:

This episode of Talking Hospitality is a must-listen for anyone in the hospitality industry seeking inspiration and practical advice. Nick Clover's journey and insights offer a unique perspective on building a successful career and business in hospitality, making it an invaluable resource for seasoned professionals and newcomers alike.

Summary

In this episode, Nick Clover shares his journey in the hospitality industry and how he built successful businesses like Appetite4Work and HJUK. He emphasizes the importance of onboarding and support in the industry and encourages more people to join. Nick also discusses the challenges and misconceptions in the industry and the impact of the Opra Awards. He shares his philosophy and principles in building businesses and offers advice for aspiring leaders. The episode concludes with a rapid-fire question round.

Chapters

00:00 Introduction

02:07 Nick's Journey in Hospitality

05:18 Starting Appetite for Work

06:16 Importance of Onboarding and Support

07:10 Passion for the Hospitality Industry

08:09 Encouraging People to Join the Industry

10:06 Challenges and Misconceptions in the Industry

12:40 The Opra Awards

15:39 Philosophy and Principles in Building Businesses

17:35 Building HJUK and Otolo

20:00 Staying Focused and Motivated

23:38 Advice for Aspiring Leaders

28:34 Rapid Fire Questions

31:09 Conclusion

In this episode of Talking Hospitality, we delve into the fascinating world of drag and what lessons the hospitality industry can learn from them.

Summary

The Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income.

Many drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet.

As the pandemic continued, drag queens found new ways to adapt, such as starting their own businesses or hosting outdoor events. The drag scene has evolved over the years, especially with the influence of RuPaul's Drag Race.

During lockdown, drag queens used social media to create content and connect with their audience. Advice for those going through difficult times includes finding joy every day, surrounding yourself with good people, and maintaining a positive attitude.

Whilst lockdown seems a distant memory, how are Drag Performers managing now?

To help answer this question hosts Timothy R Andrews, Tracey Rashid, and Sarah Kettel explore the resilience and creativity of drag artists and the challenges they face.

They are joined by the effervescent drag performers Mary O'Kart, Stephanie Von Clitz, and Linda Bacardi in one of our most of the wall episodes yet.

Takeaways

• The Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income.
• Drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet.
• Drag queens found new ways to adapt during the pandemic, such as starting their own businesses or hosting outdoor events.
• The drag scene has evolved over the years, especially with the influence of RuPaul's Drag Race.
• During lockdown, drag queens used social media to create content and connect with their audience.
• Advice for those going through difficult times includes finding joy every day, surrounding yourself with good people, and maintaining a positive attitude.

Titles

• The Evolution of the Drag Scene
• Using Social Media to Connect with Fans

Sound Bites

• "The Covid-19 pandemic has had a devastating impact on the drag queen community."
• "Drag queens found new ways to adapt, such as starting their own businesses or hosting outdoor events."
• "Drag started as a necessity centuries ago when plays needed female characters, but they were played by men."

Chapters

00:00 The Impact of Covid-19 on the Drag Queen Community

02:05 Adapting and Finding New Ways to Perform

05:43 The Evolution of the Drag Scene

08:06 Using Social Media to Connect with Fans

11:56 Surviving and Continuing to Perform During Lockdown

20:50 Supporting local drag artists

25:12 The power of drag in bringing joy and inclusivity

26:07 Advice for those facing difficult situations

Women leadership in the hospitality industry remains a significant issue, with women holding less than 40% of managerial positions despite making up a large portion of the workforce. This podcast dives deep into the challenges faced by women in hospitality leadership roles and explores actionable solutions to empower them. Hosts Timothy R. Andrews and Tracy Rashid are joined by industry leaders Monica Orr, Marcia Bennett, Michelle Raghini, and Michelle Moreno, who share their personal journeys and insights on fostering an environment conducive to female advancement. The conversation highlights the necessity of mentorship, networking, and creating supportive communities to boost confidence among women in the field. As they reflect on their experiences, the guests emphasize the importance of breaking down barriers and encouraging more women to pursue leadership opportunities in hospitality.

Ever wondered why, in an industry powered by women, so few reach the top? Join us as we unravel the complexities of female leadership in hospitality, with stories that inspire, challenges that resonate, and solutions that empower. This isn't just a conversation; it's a movement towards a more inclusive future. Tune in to be part of the change.

In this compelling episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid are joined by a stellar lineup of guests: Monica Or, Marsha Barnett, Michelle Moreno and Shell Righini.

Together, they tackle the pressing issue of Women Leadership in Hospitality, shedding light on the challenges and opportunities for female leaders in the sector.

Why You Should Listen:

If you're passionate about fostering a more inclusive and equitable hospitality industry, this episode is a must-listen. It's not just a conversation; it's a call to action for everyone in the industry to reflect on how we can support and empower women to climb the leadership ladder. With insights from women who've navigated these challenges firsthand, you'll be inspired to make positive changes in your own professional environment.

Key Points of Interest:

1. Underrepresentation of Women in Leadership: Despite women constituting a significant portion of the hospitality workforce, their presence in managerial and executive roles is disproportionately low.
2. Breaking Barriers: The episode explores how societal expectations and industry norms create barriers for women, and what can be done to dismantle these obstacles.
3. Empowerment through Education: Monica Or's journey from a hospitality professional to a bestselling author and educator highlights the power of knowledge and mentorship in empowering the next generation of female leaders.
4. Creating Support Networks: Shell Righini's transition from frontline hospitality roles to advocating for mental health and inclusivity underscores the importance of support networks and mentorship.
5. Visibility and Representation: The guests discuss the critical role of visibility and representation in inspiring and empowering women to pursue leadership roles.
6. Challenges and Solutions: Real-life examples of overcoming gender biases and practical solutions for creating a more inclusive industry are shared.
7. The Power of Networking: The episode emphasizes the importance of networking and mentorship in advancing one's career and fostering a community of support among women in hospitality.

This episode of Talking Hospitality is more than just a discussion; it's a beacon of hope and a roadmap for aspiring female leaders in the hospitality industry. By highlighting the challenges, celebrating the successes, and offering tangible solutions, it serves as a valuable resource for anyone committed to fostering diversity and inclusion in their professional sphere.

Let's take these insights and turn them into action, for a hospitality industry where everyone has

Summary

In the first ever unedited episode since episode 1, join us for the finale of Season Four. Tracy Rashid and Timothy R. Andrews reflect on the amazing journey they've had recording the season.

They express their gratitude to the guests and listeners who have supported them. The hosts discuss the filming of Zest Quest Asia and the evolution of the podcast, from online interviews to future Vox Pox formats.

They also share their favourite episodes and highlight the impact the podcast has had on them as hosts, but also to listeners who have shared their stories.

The episode concludes with a teaser for Season Five and the announcement of a short break.

Unedited. Unabridged. Warts n All. Wrapped in a theme tune.

Takeaways

• Express gratitude to guests and listeners for their support.
• Reflect on the evolution of the podcast and the filming of special episodes.
• Highlight favorite episodes and the impact the podcast has had on listeners.
• Tease Season Five and announce a short break.

Chapters

00:00 Season Four Wrap-Up

01:34 Filming ZestQuest Asia

03:53 Appreciation for Guests and Listeners

06:20 Every Voice Can Shape the Future

08:45 Favourite Episodes

09:21 Future Growth and Audience Input

10:21 Impact of the Podcast

10:50 Taking a Short Break

11:20 Season Five Teaser

This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin.

What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind.

In this episode, we talk about:

• Why starting a business is all about small steps, not giant leaps
• The danger of perfectionism and how it can keep your idea stuck in your head
• Taking inspiration from your heritage and turning it into something completely new
• What it really takes to break into top-tier restaurants and bars
• The power of storytelling through flavour – and why Crazy Gin is far from “just another gin”
• What happens when your product is too authentic for some venues

Bruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour, and a whole load of practical advice for anyone thinking, "Could I really do this?"

Whether you're launching your own brand, shaking up your career, or just need a nudge to finally press go on that idea you’ve been sitting on – this one’s for you.

Takeaways:

• Don’t wait for the “right time” – it rarely comes.
• Perfectionism is often just fear in disguise.
• Flavour can be a vehicle for storytelling – don’t be afraid to lead with identity.
• Getting feedback early, even when things aren’t polished, is how you grow.
• Building the right partnerships can open unexpected doors.
• You belong in the room – even if others try to tell you otherwise.

Find Out More:

• TalkingHospitality.com – more episodes, blogs & courses
• Crazy Gin
• Be Inclusive Hospitality
• Harvey Nichols
• Tattu
• Tamarind
• Our brand partners: Graphic Kitchen & Leisure Jobs

Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons.

Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals.

Why You Should Listen

This episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a sense of community.

Key Points of Interest

1. Origins and Impact: Learn how the podcast was born out of a desire to highlight the positive stories in hospitality during the challenging times of the pandemic.
2. Sarah's Hospitality Journey: From her first job in a seaside town to launching a catering company, Sarah's path is a rich source of inspiration.
3. Philosophy of Hospitality: Sarah discusses the unique, soul-touching aspect of hospitality, emphasising its holistic and empathetic nature.
4. Technological Trends: With Sarah's current focus on helping restaurants launch for delivery, listeners will appreciate her insights into the evolving landscape of hospitality and technology.
5. Advice for Professionals: Sarah's parting advice encourages hospitality professionals to embrace change, highlighting the industry's opportunities for growth and innovation.

Conclusion

As we close this chapter with Sarah Kettel, we're reminded of the power of storytelling, the importance of community, and the ever-evolving nature of the hospitality industry.

This episode is a beacon for hospitality professionals everywhere, encouraging us to pursue our passions, embrace change, and continue making a difference in the lives of others.

Sarah may be stepping down, but her legacy and the lessons she shared will continue to inspire and guide us. Stay tuned for more insightful conversations here on Talking Hospitality, where the journey of learning and growth goes on.

Introduction:

Dive into a critical discussion on men's mental health within the hospitality sector in Season 4, Episode 34 of the "Talking Hospitality" podcast. Hosts Timothy R. Andrews and Tracey Rashid bring together a panel of industry experts - Craig Prentice, Patrick Howley, Joe McDonnell, Aidan Fraser, and Frven Lim - to explore this pressing issue.

Why Tune In:

This episode is essential for hospitality professionals, offering a deep dive into men's mental health challenges specific to the industry. The insights from Craig Prentice, Patrick Howley, Joe McDonnell, Aidan Fraser, and Frven Lim shed light on both the struggles and potential solutions, making it a valuable resource for anyone looking to foster a more supportive work environment.

Key Insights:

1. Alarming Mental Health Statistics: The episode begins with startling statistics, highlighting the significant mental health issues facing men in the hospitality sector.
2. The Role of Leadership: Experts like Craig Prentice and Patrick Howley discuss the intense pressures associated with leadership roles in hospitality and the vital need for vulnerability and openness in these positions.
3. Impact of the Working Environment: The dialogue, enriched by Frven Lim’s expertise, examines the influence of the workplace environment on employee mental health.
4. Cultural Shifts in the Workplace: Aiden Fraser and Joe McDonnell contribute to the discussion on the necessity of evolving workplace culture and values towards empathy, understanding, and inclusivity.
5. Generational Perspectives on Mental Health: The episode offers insights into the varied perceptions and experiences of mental health across different age groups within the hospitality industry.
6. Practical Solutions for Mental Health Support: Beyond identifying problems, the panelists, including renowned experts in the field, provide actionable strategies for improving mental health support, emphasizing communication and collaboration.

Season 4, Episode 34 of "Talking Hospitality" is a pivotal episode for hospitality professionals, packed with expert insights and practical advice on addressing men's mental health in the industry. Featuring a panel of esteemed experts - Craig Prentice, Patrick Howley, Joe McDonnell, Aiden Fraser, and Frven Lim - this episode is a key resource for anyone committed to creating a healthier and more supportive hospitality environment.

In an enlightening discussion on the empowerment of women in the hospitality sector, this episode of Talking Hospitality features a live recording from Lakefield Hospitality College in North West London, where we engage with Frankie Strinati.

The college, founded in 1962 with the explicit aim of promoting female participation in hospitality, stands as a testament to the evolution of gender roles within this industry.

Frankie shares her insights on the strategies employed at Lakefield, which emphasise the importance of a supportive, all-female learning environment that enables students to flourish without the pressures often associated with mixed-gender settings.

Throughout our conversation, we explore the challenges that young women face in pursuing careers in hospitality, particularly in securing leadership roles. Frankie highlights the college's comprehensive mentoring program, which is designed to bolster confidence and equip students with the skills necessary to excel in their careers.

This initiative not only addresses the prevalent self-doubt among female candidates but also fosters a sense of community and shared purpose among the students, who are encouraged to support one another in their professional journeys.

The episode also addresses the broader context of the hospitality industry, which is currently navigating a transformative period due to external pressures such as Brexit and the COVID-19 pandemic.

Frankie articulates the pressing need for employers to adapt their recruitment practices to attract and retain talent within the UK. By fostering an inclusive atmosphere and providing robust training and mentorship opportunities, employers can ensure that the next generation of hospitality professionals is well-equipped to lead and innovate.

This discussion serves as a crucial reminder of the role that education and mentorship play in shaping a diverse and equitable hospitality landscape.

Takeaways:

• The podcast emphasizes the significance of empowering women within the hospitality industry, particularly through education and mentorship.
• Lakefield Hospitality College has a unique focus on female-only education, addressing the historical gender imbalance in the hospitality sector.
• The discussion highlights the importance of role models for young women aspiring to leadership positions in hospitality, showcasing successful female chefs and entrepreneurs.
• A pivotal point raised was that the hospitality industry must adapt to attract and retain female talent, particularly in balancing work-life commitments.
• The podcast illustrates the necessity of cultivating a supportive environment that fosters confidence and professional growth for young women in hospitality.
• Employers are encouraged to actively engage with educational institutions to recruit and nurture future talent, ensuring a sustainable workforce.

Links referenced in this episode:

• lakefieldhospitalitycollege

Companies mentioned in this episode:

• Essence of Cake

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge.

With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode.

This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence.

The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated.

Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives.

This duality is essential for the advancement of the industry, as it encourages a culture where both seasoned veterans and nascent talents can flourish together.

It's time for the hospitality sector to embrace a holistic approach to professional development—one that values experience while remaining open to innovation—ultimately reinforcing the notion that age is not a barrier to success, but a conduit for growth and collaboration.

Takeaways:

• The challenge of age in hospitality is a significant concern for many individuals over 50, particularly in terms of perceived value and relevance in the industry.
• Younger generations, such as Gen Z and Gen Alpha, face their own challenges related to self-esteem and self-talk, which can be detrimental to their mental health.
• Experience in older generations is invaluable, particularly in mentoring and teaching younger individuals who may lack practical decision-making skills.
• Effective communication across generational divides is crucial, as it can bridge the gap between differing perspectives and foster a more cohesive work environment.
• Empowerment of younger employees is essential; fostering a culture where they feel capable of making decisions can lead to more successful outcomes.
• The importance of self-awareness and managing one's internal dialogue is critical for all ages, as it significantly impacts mental well-being and professional performance.

Links referenced in this episode:

• Graphic Kitchen
• LeisureJobs
• Ham Yard Hotel
• Youda
• Imperial Hotel Group
• Wagamama
• Hospitality Mavericks
• Linkedin

If you're interested in the subjects discussed here, why not check out this episode with Jill Whittaker

Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain.

Introduction:

Welcome to a captivating episode of the Talking Hospitality podcast, where we delve into the integral role of storytelling in the hospitality industry. I'm Timothy R. Andrews, joined by Tracey Rashid, and today we're thrilled to host Phil Street, a renowned figure in the hospitality world, founder of Momentum Recruitment and Hospitality Meets.. podcast.

Why Listen to This Episode?

This episode is a must-listen for hospitality professionals seeking inspiration and insights. Phil Street, with his rich experience in hospitality and podcasting, shares invaluable perspectives on the industry. His stories and the discussion around the transformative power of storytelling in hospitality are enlightening, offering a fresh outlook on career development and industry dynamics.

Key Points from the Transcript:

1. Phil's Podcasting Journey: Phil discusses his motivation for starting the 'Hospitality Meets' podcast, emphasizing the need to shift the narrative towards positive experiences in the hospitality industry.
2. The Impact of Storytelling: Phil highlights the power of storytelling in portraying hospitality as an attractive career choice, using real-life stories to inspire and educate.
3. Memorable Guest Anecdotes: Phil shares fascinating anecdotes from his podcast guests, including an encounter with Raymond Blanc and a humorous story involving a vibrating Parmesan machine.
4. Diverse Career Paths: The conversation reveals that there's no single right way to build a career in hospitality, as evidenced by the varied journeys of Phil's podcast guests.
5. Phil's Recruitment Career: Phil shares his transition from hospitality to recruitment, driven by his passion for elevating people and enhancing their career experiences.
6. The Human Element in Recruitment: Phil emphasizes the importance of understanding candidates' stories and motivations, which is particularly significant in hospitality recruitment.
7. Passion vs. Monetary Gain: The discussion touches on the evolution of career motivations, highlighting the shift from chasing monetary rewards to seeking passion and fulfillment in one's career.

Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain.

Conclusion:

This episode is a treasure trove of insights for hospitality leaders and professionals. Phil Street's experiences and the engaging discussion provide a unique perspective on the industry, emphasizing the importance of storytelling, passion, and human connections in shaping a fulfilling career in hospitality. Don't miss this opportunity to gain valuable knowledge and inspiration from one of the industry's most influential voices.

MasterChef Special with Daksha Mistry, Pookie Tredell, Mike Bartley and Mikes Khan

Hosts: Timothy R. Andrews, Tracey Rashid, and Sarah Kettel

Dive into a captivating conversation with MasterChef stars and discover the heart of culinary passion and innovation. Join us in this special episode where we explore the journeys, challenges, and triumphs of these culinary artists.

Why Listen to This Episode:This episode is a must-listen for hospitality professionals seeking inspiration and insights from the world of competitive cooking. It offers a unique perspective on culinary passion, creativity, and the journey from television fame to real-world application.

The episode is filled with personal stories, professional advice, and a deep understanding of the culinary arts, making it an invaluable resource for those in the hospitality industry.

Key Points of Interest:

1. The Essence of Cooking with Heart: The guests discuss how cooking with love and passion is the true essence of culinary art, transcending the glitz of television shows like MasterChef.
2. Legacy Projects Post-MasterChef: The idea of MasterChef contestants coming together to cook for the public in a restaurant setting is floated, highlighting the potential for legacy projects beyond the show.
3. Challenges and Rewards of MasterChef: Contestants share their experiences on the show, discussing the pressures of cooking under the public eye and the personal and professional growth it spurred.
4. Advice for Aspiring Hospitality Professionals: The importance of passion and love for the craft is emphasized as crucial for anyone considering a career in hospitality or on shows like MasterChef.
5. Creativity in Culinary Arts: The discussion touches on the importance of creativity in cooking, and how this can be encouraged from a young age, particularly in educational settings.
6. Transition from TV to Real-World Cooking: Insights are shared on how experiences from MasterChef have been applied in real-world culinary settings, offering valuable lessons for listeners.
7. Focus on Fresh Ingredients and Resourcefulness: The episode delves into the importance of using fresh ingredients and being resourceful in the kitchen, especially in the context of the global health challenges posed by processed foods.

Conclusion:

This episode of Talking Hospitality is a treasure trove of insights for hospitality professionals. It not only provides a behind-the-scenes look at the MasterChef experience but also delves into the deeper aspects of culinary passion and creativity. The stories and advice shared by the guests are both inspiring and practical, making this episode a valuable listen for anyone in the hospitality industry.

Eager for inspiration? Don't miss this Black History Month special of Talking Hospitality featuring the unstoppable Dawn Burton. More than just a culinary entrepreneur, she's a catalyst for change in Caribbean cuisine. We explore her career path, industry gaps, and why mentorship is often the overlooked secret sauce. This is an episode you'll regret skipping!

Why You Should Listen:

In the hospitality sector? Particularly in a leadership role? This episode is essential listening. Dawn Burton offers a novel outlook on both the hurdles and prospects in the Caribbean food industry. Her wisdom is not merely enlightening but also practical. Whether you're a business owner, a guide, or someone aiming for impactful change, this episode delivers the know-how and motivation you require.

Episode Summary:

Key Points:

• Self-Employment Among Ethnic Minorities: A new study reveals that ethnic minorities in hospitality are threefold more likely to be self-employed, prompting inquiries about existing support mechanisms.
• Significance of Mentorship: A staggering 79% of black industry respondents deem mentorship vital for career growth. Dawn Burton exemplifies this, offering her mentorship generously.
• Adaptability of Caribbean Cuisine: Dawn talks about the unique selling point of Caribbean food—its versatility. From jerk spices to tropical chutneys, the food can be tailored to individual preferences.
• Origins of Carib Burton Caterers: Dawn narrates her transition from hotel employment to launching her Caribbean catering venture, underlining the value of dedication and the delight in crafting meals that resonate with people.
• Tackling Food Scarcity: Actively participating in social work, Dawn provides meals to at-risk kids during academic breaks. She emphasizes the ongoing nature of this problem.
• Caribbean Food Collective & UK Caribbean Food Awards: Co-founded by Dawn, these platforms aim to fill an industry void by offering backing and accolades to Caribbean food enterprises.

Insights & Reflections:

Dawn Burton is nothing short of a dynamo. Her life story serves as a riveting tale of individual influence in a broader field. The episode also highlights the critical role of mentorship and communal backing, particularly for ethnic minorities. Isn't it high time we all took inspiration from Dawn and pondered how we can make the hospitality sector more welcoming and nurturing?

Suggestions for Improvement:

• Enhance Mentorship Initiatives: Given the premium placed on mentorship, especially by black participants, the industry needs more organized mentorship schemes.
• Civic Collaboration: Companies should partner with governmental bodies to tackle food scarcity, inspired by Dawn's initiatives.
• Embrace Cultural Richness: The industry could benefit from more platforms like the Caribbean Food Collective and UK Caribbean Food Awards to honor and assist the diverse culinary landscapes and traditions.

Conclusion:

This episode is a goldmine of valuable insights, extending beyond Caribbean cuisine to the hospitality industry as a whole. Dawn Burton embodies how zeal, diligence, and community focus can set off a wave of positive transformation. So, why hesitate? Listen in and be moved to make your own meaningful contribution!

In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry.

Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week.

Featuring:

• Mark McCulloch (Supersonic Marketing)
• Shell Righini (We Recover Loudly)
• Michael Tingsager (Hospitality Mavericks)
• Kieron Bailey (People on Purpose)
• Tracey Rashid
• Timothy R Andrews

Hosted by:

• Sarah Kettel & Phil Street (Hospitality Meets...)

In this episode:

• Why most podcasts never make it past Episode 4 (and how we did)
• The honest truth about editing, kit, guests... and imposter syndrome
• How to find your voice (and your why)
• Tips for getting started without blowing your budget
• The power of vulnerability – and why it’s okay to evolve
• How hospitality voices are reshaping the industry one episode at a time

Whether you're dreaming of launching your own podcast, already hosting one, or just curious about what really happens behind the mic — this episode is full of insight, laughter, and straight-up real talk.

Takeaways:

• Putting your voice out there takes a lot of bravery, especially in today's world.
• Over 95% of podcasts don't make it past their fourth episode, often due to boredom.
• It's essential to have a clear purpose for your podcast; otherwise, you might lose motivation.
• Editing podcasts can be a complex and time-consuming process, but it can also be rewarding.
• Choosing a niche for your podcast helps to define your audience and content focus.
• The podcast journey is full of unexpected connections and opportunities that can enrich your life.

Companies mentioned in this episode:

• We Recovered Loudly
• Hospitality Mavericks
• Supersonic Marketing
• Propel
• Talking Hospitality
• Graphic Kitchen
• Leisure Jobs

🎧 Like what you hear?

Subscribe, share it with someone who needs a nudge to press record, and don’t forget to check out our full library of episodes at www.talkinghospitality.com

In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia.

This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences.

Listeners will discover:

• How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education.
• The remarkable growth students demonstrate after just 24 hours of competition.
• Success stories highlighting previous winners who have advanced to prestigious roles, including opportunities in Tokyo and Michelin-starred kitchens.
• Why Cyrus and Pervin insist on UK residency for participants to ensure the benefits stay within Britain.
• Their inspiring vision for an inclusive hospitality industry accessible to all, irrespective of background.

Takeaways:

1.Elevating Asian Cuisine: Zest Quest Asia aims to integrate Asian culinary training into the British hospitality education curriculum, promoting authentic Asian dishes beyond common stereotypes.

2.Developing Homegrown Talent: The initiative prioritises British residents to ensure skills and knowledge developed through Zest Quest Asia remain within the UK hospitality industry.

3.Rapid Student Growth: Students participating in Zest Quest Asia competitions show significant skill and confidence improvements within just 24 hours, demonstrating the transformative power of hands-on experience.

4.Real-Life Success Stories: Past winners of the competition have advanced into prestigious international positions, including opportunities in Michelin-starred restaurants and esteemed establishments in Tokyo.

5.Inclusivity and Accessibility: Cyrus and Pervin advocate strongly for making hospitality careers accessible to everyone, irrespective of their background, thus helping to dismantle traditional barriers within the industry.

Through engaging anecdotes and reflective insights, this episode captures both the struggles and successes of introducing Asian cuisine to mainstream hospitality education. Cyrus and Pervin also share heartfelt personal stories and reveal their continued commitment despite earlier setbacks.

If you’re passionate about the future of hospitality, diversity, and the exciting evolution of Asian cuisine in Britain, this is an episode not to be missed

The biggest challenge in the hospitality industry today is delivering a memorable experience for guests, as discussed by the hosts in this engaging podcast episode and the first of season 5.

New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments.

This episode also introduces Joe, bringing a wealth of experience from his global journey through the hospitality world, including insights from premium restaurants and five-star hotels.

Tracey Rashid and Timothy R. Andrews join Joe in exploring the importance of attention to detail and the need for venues to connect the dots between their big ideas and the actual guest experience.

As the podcast gears up for an exciting season 5, the hosts share their commitment to innovating and adapting to the ever-evolving landscape of hospitality.

The podcast delves into the pressing challenges faced by the hospitality industry today, with a particular focus on the need to deliver exceptional guest experiences. Joe McDonnell, the new co-host, shares his insights on the current state of hospitality, emphasizing that while the industry excels at opening new venues and designing appealing concepts, it often fails to execute these ideas effectively.

This disconnect can lead to guest experiences that fall short of expectations, especially in a time when many people prefer the comforts of home.

Joe argues that to compete, hospitality businesses must prioritise creating unforgettable experiences that blend attention to detail with innovative ideas, thus ensuring that guests feel valued and excited to return.

The episode also marks a significant moment for the podcast, as Timothy R. Andrews and Tracey Rashid share their enthusiasm for the upcoming season, which promises to bring fresh content and new formats.

They highlight the importance of listener feedback in shaping the direction of the show and express excitement about Joe's participation.

His diverse background in hospitality—from working in bars as a school student to managing premium venues—adds a rich layer to the conversation, underscoring the rewarding yet challenging nature of the industry.

Joe's desire to be a 'force for good' within hospitality resonates throughout the discussion, portraying a hopeful outlook for its future.

As the episode draws to a close, the hosts invite listeners to engage with the podcast actively, sharing their thoughts on topics they wish to explore. They reinforce their commitment to fostering a sense of community among hospitality professionals and to providing a platform for sharing valuable insights.

The episode captures the essence of collaboration and innovation in hospitality, setting the stage for an exciting season ahead, where both the hosts and listeners can contribute to a vibrant dialogue about the industry's evolution.

Takeaways:

• The biggest challenge in hospitality currently is delivering memorable experiences for guests.
• While the industry excels at opening new venues, it struggles with consistently following through on concepts.
• Attention to detail is crucial, but it must be balanced with creating unforgettable experiences.
• Many people prefer staying home because they can replicate restaurant experiences themselves more easily.
• Connecting creative ideas with practical execution is the key to success in hospitality.
• The upcoming season promises exciting changes, including a new format and more engaging content.

Further Resources:

For more insights, visit the Talking Hospitality Blog: 

Join Tracey Rashid and Timothy R. Andrews for a festive celebration of Christmas in a special episode featuring a host of Santas from around the world.

The holiday spirit shines brightly in this special Christmas episode of Talking Hospitality, where hosts Tracey and Timothy engage in heartwarming and humorous discussions about the meaning of Christmas.

The episode opens with a fun fact about the Statue of Liberty, the largest Christmas gift ever given, symbolizing friendship—setting a nostalgic tone for the holiday season.

Tracey and Timothy R. delve into their own Christmas memories, sharing anecdotes that resonate with the importance of family and togetherness.

Tracey fondly reminisces about Christmas celebrations filled with family traditions and the playful chaos brought by a beloved pet, while Timothy reflects on his Christmas Eve birthday, emphasizing the joy of spending quality time with loved ones.

Their personal stories serve as a reminder of the special moments that define the holiday season.

As the conversation unfolds, the hosts introduce a delightful cast of Santas who join them to share their experiences from the holiday season. Each Santa offers enchanting stories of joy and laughter, from unique gift requests to heartwarming moments that showcase the innocence and generosity of children.

One Santa shares a particularly touching story about a child wishing for her mother’s happiness, illustrating the beautiful simplicity of children's desires during Christmas. This segment not only adds an element of magic to the episode but also reinforces the core message of the holiday: the importance of giving and spreading joy to others.

The episode culminates in a lively discussion about Christmas traditions, where the Santas share their favorite ways to celebrate the season. From the joy of sharing meals with the community to the fun of cracking Christmas crackers, the Santas bring humor and warmth to the conversation. Their laughter and camaraderie create an inviting atmosphere, encouraging listeners to reflect on their holiday traditions and the joy they bring. As the episode concludes, listeners are left with a sense of warmth and inspiration, encouraging them to embrace the spirit of Christmas with their families and friends, and to carry the message of kindness and joy into the new year.They discuss the joy of giving, sharing cherished Christmas memories, and the magic that surrounds the holiday season.

Listeners will hear heartwarming stories from the Santas, including their favourite traditions and the importance of family gatherings during this time.

The Santas share delightful anecdotes about children’s wishes, showcasing the innocence and joy of the season.

With laughter and reflections on the spirit of Christmas, this episode promises to spread warmth and cheer for our Hospitality community who are often working this time of year.

Chapters:

00:00 Introduction and Christmas Memories

02:22 The Spirit of Giving and Santa Claus

06:12 Santa's Helper and Christmas Traditions

09:15 Spreading Joy and Helping Others

12:30 Vacation and Reindeer Games

15:27 Staying on the Nice List and Conclusion

Takeaways:

• The largest Christmas gift ever given was the Statue of Liberty, a symbol of friendship.
• Christmas is a time for friends, family, and creating cherished memories together.
• Santa emphasizes the importance of kindness and joy during the holiday season.
• Children should listen to their parents and strive to be good all year round.
• Christmas traditions vary, but sharing meals and time with loved ones is universal.
• The connection between parents and children during Christmas is a beautiful and nostalgic experience.

Links referenced in this episode:

Episode Summary:

Timothy R Andrews and Sarah Kettel dive deep into the challenges faced by the hospitality industry during the lockdowns of 2020, highlighting the rapid shift from traditional restaurant operations to innovative food delivery services.

Sarah shares her personal experience of being furloughed while transitioning her restaurant to provide online ordering and meals for home delivery.

The conversation explores the emotional toll of isolation on hospitality professionals, who thrive on human interaction. They also discuss inspiring stories of resilience within the industry, such as the collaboration between restaurants and charities to feed vulnerable communities.

As they reflect on the lessons learned during this period, they emphasise the importance of sustainability and adaptability in the future of hospitality.

About The Episode:

Timothy R Andrews and Sarah Kettel open their inaugural podcast with a warm introduction, setting the tone for an engaging discussion about the current state of the hospitality industry amidst the backdrop of the global pandemic.

The conversation quickly turns personal as Sarah shares her experience of working as a chef and managing a restaurant during these tumultuous times.

As they delve into the challenges faced by the hospitality sector, the duo reflects on the swift transition from bustling kitchens to lockdown-induced closures, emphasising the emotional toll this has taken on hospitality professionals who thrive on human interaction and service.

They discuss the concept of being furloughed, a term that became all too familiar in 2020, and how it has affected the mental health and job security of countless individuals in the industry.

As the dialogue unfolds, Timothy and Sarah explore innovative adaptations within the hospitality sector.

Sarah recounts her journey of transforming her restaurant's operations to an online ordering service within 24 hours, only to realize the necessity of eventually closing due to safety concerns.

The discussion highlights the resilience of hospitality workers, showcasing their ability to pivot and serve their communities even in the face of adversity. They share inspiring stories of how various hospitality professionals have stepped up to feed vulnerable populations, including a heartwarming account of a charity that mobilized to provide meals for the homeless, demonstrating the industry's commitment to community support and sustainability.

The episode encapsulates a profound message about the importance of adaptability and compassion in hospitality, leaving listeners with a sense of hope and camaraderie in navigating these unprecedented challenges.

Takeaways:

• The hospitality industry faced unprecedented challenges during the lockdown, forcing many to adapt quickly.
• Sarah Kettel shared her experience of pivoting her restaurant to an online service in just 24 hours.
• The emotional toll of being furloughed was compared to a grieving process for hospitality workers.
• Creativity and resilience were highlighted as key strengths of hospitality professionals during the pandemic.
• Stories of community engagement illustrated how hospitality workers contributed to feeding vulnerable populations.
• Sustainability became a focal point as the industry found ways to reduce food waste and support local suppliers.

Links and Resources:

• St Mungo’s – Learn more about how they provide essential services to those in need: https://www.mungos.org
• For more episodes and insights, visit the Talking Hospitality Blog:

The latest conversation between Sarah Kettel and Timothy R Andrews delves into the evolving landscape of the hospitality industry in the wake of significant challenges. The duo highlights the pressing need for businesses to adapt to the new normal, emphasizing local approaches both in sourcing talent and ingredients.

With 31% of pubs and 50% of hospitality businesses still awaiting reopening, the podcast offers critical insights into the future of hospitality, urging establishments to lean into local recruitment strategies influenced by changing socio-economic factors, including Brexit.

The discussion also underscores the importance of knowing where food comes from and the stories behind it, as consumers increasingly prioritize local produce over imports.

About The Episode:

The future of hospitality is at the forefront of this engaging discussion. As they navigate the climate of lockdowns and pandemics, Sarah Kettel and Timothy R Andrews explore how technology and hygiene practices will redefine customer experiences.

They emphasize that technology isn't just a convenience but a necessity, suggesting that restaurants will need to innovate in service delivery, possibly utilizing apps for pre-orders and enhancing customer safety through visible hygiene measures.

The insights shared about the integration of technology, along with creative solutions for outdoor dining, illustrate a forward-thinking approach that could set successful businesses apart in a competitive market.

The episode concludes with a call to action for hospitality businesses to embrace sustainability and innovation while remaining connected to their communities.

By focusing on local, sustainable practices and ensuring customer safety through visible hygiene standards, Kettel and Andrews paint a hopeful picture of resilience in the hospitality sector.

Their discussion serves as a rallying cry for industry professionals to adapt, innovate, and thrive in an ever-changing environment, making it clear that success depends on embracing new norms and fostering local connections.

Takeaways:

• The future of hospitality will heavily focus on local sourcing and community engagement.
• Hygiene visibility will become crucial as customers increasingly seek reassurance about cleanliness.
• Technology will play a significant role in ordering and customer interaction in hospitality.
• Outdoor dining solutions and creative adaptations will be essential for restaurants moving forward.
• Understanding the story behind food and local produce will enhance customer experiences.
• Sustainability and responsible practices will be key factors for successful hospitality businesses.

Links referenced in this episode:

• www.talkinghospitality.com
• iTunes
• SoundCloud
• Google Play
• YouTube

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

In a heartfelt and engaging conversation, Kemi Akinola, CEO of Be Enriched, opens up about the charity's transformative work amid the food crisis exacerbated by the pandemic.

Created in 2013, Be Enriched initially focused on supporting at-risk youth, but the organization swiftly adapted to address the urgent needs of those facing food insecurity and social isolation during COVID-19. Kemi shares her profound sense of responsibility to help those in need, particularly when many people struggled to access food amidst empty supermarket shelves. The charity's rapid response included the distribution of thousands of emergency food parcels, illustrating a remarkable commitment to community support.

The episode delves into the emotional landscape of the pandemic as Kemi recounts the challenges of restricting community meals, which were crucial for fostering connections among vulnerable individuals.

Her ability to pivot the organization and leverage volunteer support showcases the power of community spirit, with humorous anecdotes about unconventional delivery methods, including a horse and cart that brought joy to children during lockdown.

This lighthearted yet poignant narrative highlights Kemi's belief in the importance of maintaining a human connection, even in the most challenging circumstances.

The discussions also touch upon the necessity of food quality and the commitment to providing nutritious options, reinforcing the idea that everyone deserves access to healthy food, regardless of their financial situation.

As the podcast progresses, Kemi encourages listeners, particularly those in the hospitality industry, to remain optimistic and proactive. She emphasizes the value of utilizing one’s skills to contribute to community projects, positioning volunteering as a vital pathway for personal and professional growth during tough times.

Plans for a mobile greengrocer bus further illustrate Be Enriched's innovative approach to expanding access to food. The episode culminates in a powerful message about resilience, adaptability, and the collective responsibility to support one another, leaving listeners inspired to take action in their own communities.

Kemi Akinola's story serves as a testament to the profound impact of compassion and community engagement, reminding us all of the strength found in working together to overcome adversity.

Takeaways:

• Kemi Akinola highlights the importance of community connections, especially during the pandemic's isolation.
• Be Enriched has adapted to the challenges of COVID-19 by providing emergency food deliveries.
• The innovative use of a horse and cart for delivering food created joy during difficult times.
• Kemi emphasizes the moral obligation to support those struggling with food access during crises.
• The collaboration with local councils and volunteers was vital for effective food distribution efforts.
• Finding opportunities in adversity is key for hospitality workers during these challenging times.

Links referenced in this episode:

• www.beenriched.org

Companies mentioned in this episode:

• Be Enriched
• Brixton People's Kitchen
• City Harvest
• Felix Project
• Marriott

Part 1 of 3 in a mini series reflecting on Mental Health in hospitality during the height of the Covid-19 pandemic.

Mental health in hospitality is a critical concern as workers face unprecedented challenges due to the pandemic, with many businesses still struggling to reopen.

As a significant portion of hospitality jobs are at risk, the emotional and psychological toll on employees is substantial.

Sarah Kettel and Timothy R Andrews invite mindset coach Susan Grandfield and hospitality consultant Dan Grandfield to discuss these pressing issues, including the impact of lockdowns and the uncertainty surrounding job security.

The conversation emphasises the importance of social networks in the hospitality industry and how the sudden halt in operations has left many feeling a void in their identity and purpose.

About The Episode:

The discussion navigates the challenging terrain of mental health issues faced by hospitality workers, especially in the context of the ongoing global pandemic.

With a significant portion of hospitality businesses in the UK still not fully operational, the episode brings to light the emotional and psychological struggles that employees are experiencing.

The guests, Susan and Dan Grandfield, provide valuable insights into how the hospitality industry's unique nature, where work often blends with social life, has compounded feelings of isolation during lockdowns.

The episode underscores the importance of community and connection in the workplace, which have been severely impacted by the pandemic, leading to increased anxiety and a sense of void for many workers.

Furthermore, the podcast emphasises the need for proactive mental health support within the industry.

Susan and Dan advocate for a culture that prioritizes mental health awareness at all levels of a hospitality business. They highlight the necessity for managers and supervisors to recognize the signs of distress among their teams and to create an environment where employees feel safe to express their concerns.

The discussion serves as a call for the hospitality sector to not only address the immediate challenges posed by the pandemic but to also foster resilience and mental well-being as integral components of the workplace, suggesting that the road to recovery must include a focus on the mental health of employees to ensure a sustainable future for the industry.Listeners will gain insights on the necessity of open dialogue between staff and management to ensure a safe and supportive work environment as businesses transition back to normalcy.

Takeaways:

• The hospitality industry is facing unprecedented challenges, with many businesses yet to fully reopen.
• Mental health issues have surged among hospitality workers due to job uncertainty and isolation.
• Engaging in open dialogues about safety can alleviate anxiety for returning hospitality staff.
• Creating a supportive workplace culture is essential for addressing mental health concerns.
• Understanding that customers share the same concerns can foster a more empathetic service environment.
• Leadership plays a crucial role in encouraging staff to voice their mental health concerns.

Links referenced in this episode:

• hospitalityaction.orguk
• susangranfield.com
• bluecragsconsulting.com

Mental Health can be a difficult topic.

If you are struggling please contact the following immediately:

Hospitality Action

Part 2 of 3 in a mini series reflecting on Mental Health in hospitality during the height of the Covid-19 pandemic.

Talking Hospitality dives into the changing attitudes towards mental health within the hospitality industry, highlighting the urgent need for a cultural shift.

With guests Susan Grandfield, a mindset coach, and Dan Grandfield, a hospitality consultant, the discussion emphasizes the importance of creating a supportive work environment where employees feel comfortable discussing their mental health challenges.

The conversation reflects on how the pandemic has accelerated the conversation around mental health, urging employers to prioritize the well-being of their staff.

Both Susan and Dan stress the significance of open communication and the need for organisations to foster a culture that allows employees to feel secure in expressing their struggles. As the episode unfolds, listeners are encouraged to consider the broader implications of mental health in hospitality and the responsibility leaders have to improve the workplace landscape.

The second in a three part mini-series focusing on the growing phenomenon of mental health illness within the hospitality sector.

This episode looks at some of the issues faced by employers and some potential advice and tips on how to tackle mental health in the workplace.

With special guest speakers mindset coach Susan Grandfield and Daniel Grandfield , Hospitality expert of 25 years.

Takeaways:

• The podcast discusses the changing attitudes towards mental health in the hospitality industry, highlighting the need for open conversations.
• COVID-19 has accelerated the focus on mental health, revealing issues that were previously overlooked.
• Employers are now being held accountable for the well-being of their staff, emphasizing the importance of supportive environments.
• The culture of calling in sick due to mental health issues must change for better employee support.
• It's crucial for hospitality organizations to provide clear communication to help staff feel more at ease during transitions.
• Managers should engage with staff about their mental health and utilize available resources to provide support.

Mental Health can be a difficult topic.

If you are struggling, or know someone who is, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a number of different podcast episodes tackling the subject, so please check them out here.

We also have a number of courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at

Part 3 of 3 in a mini series reflecting on Mental Health in hospitality during the height of the Covid-19 pandemic.

This podcast delves deeply into the critical topic of mental health, specifically focusing on recognising the signs of anxiety and depression, as well as practical tips for prevention.

Susan Grandfield, a Mind Coach, shares valuable insights on how individuals can tune into their bodies and notice changes in their mental well-being.

About The Episode:

Talking Hospitality tackles an essential topic affecting countless individuals: mental health in the hospitality industry.

In a heartfelt discussion with Susan Grandfield, a mind coach, the episode explores how to identify signs of mental distress, such as anxiety and depression.

Grandfield outlines the subjective nature of these experiences, noting that while some individuals may have a predisposition to worry, a shift towards negative thinking can signal deeper issues.

She encourages listeners to tune into their physical sensations, which often reflect underlying emotional states, emphasizing that our bodies can provide critical insights into our mental health.

This is the final chapter in our 3 part miniseries focusing on mental health in hospitality.

This episode focuses on how to recognise the signs that you or your colleague are suffering from mental health issues such as depression or anxiety.

Mental Health can be a difficult topic.

If you are struggling, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a range of podcast episodes tackling the subject, so please check them out here.

We also offer courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

This podcast episode features a discussion with Jeremy Gibson, the marketing director of Hospitality Action, a charity that supports the hospitality industry.

A compelling exploration of the hospitality industry's current landscape unfolds in this enlightening podcast episode.

Timothy R. Andrews, Sarah Kettel and Jeremy Gibson discuss the evolution of Hospitality Action amidst the ongoing challenges posed by the COVID-19 pandemic, shining a light on the charity's pivotal role in providing aid to those in need.

The conversation begins with an overview of the charity's long history and its mission to be a lifeline for hospitality workers experiencing hardship.

Gibson shares poignant anecdotes about the significant increase in calls for help, revealing the stark reality many face when their livelihoods are threatened.

The discussion transitions into the specifics of the charity's programs, such as the Employee Assistance Program, which aims to support mental health and well-being. Gibson emphasizes the critical importance of breaking the stigma surrounding mental health issues and how Hospitality Action is leading the charge in fostering a culture of openness and support.

The episode encourages listeners to contribute to the cause and help build a more resilient hospitality community.

Hospitality Action was established in 1837 and has since offered vital assistance to all who work, or have worked within hospitality in the UK.

Since that time it has helped support chefs, waiters, housekeepers, managers, concierges, receptionists and kitchen porters, sommeliers, bartenders, catering assistants and cooks across the UK. As the impact of covid-19 ravages through the Hospitality sector, never has there been such a need for Hospitality Action as there is now.

Takeaways:

• Hospitality Action provides crucial support and mental health resources for the hospitality industry.
• The COVID-19 pandemic has significantly impacted mental health and job security in hospitality.
• Jeremy Gibson emphasizes the need for Employee Assistance Programs to support workers' mental health.
• Innovative fundraising efforts like 'Invisible Chips' help sustain Hospitality Action during tough times.
• Collaboration between mental health organizations is essential to support the hospitality workforce effectively.

Find out how buying a portion of Invisible Chips can make a huge difference to someones life at www.invisiblechips.org.uk.

Further Resources

If you need financial assistance and counselling services go to www.hospitalityaction.org.uk now!

Free Blogs You May Find Useful: Mental Health

Courses on Mental Health

More Episodes on Mental Health

Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

8.4 million people within the UK are struggling to put food on the table. This figure is likely to go up in the wake of the Coronavirus pandemic.

Open Kitchens have been opening up kitchens across the UK to ensure food could reach families, communities and people who have been isolated and devasted by the Coronavirus and subsequent lockdowns.

Find out what Vicky McClure, Penny Lancaster, Hilton Hotels and 12,000 school children have in common.

In this episode co-hosts Sarah Kettel and Timothy R Andrews speak with Lisa Carey from Open Kitchens.

About The Episode:

The conversation with Lisa Carey, who leads onboarding at Open Kitchens, unveils a heartfelt narrative of community-driven efforts to combat food insecurity in the UK. As the pandemic exposed critical vulnerabilities within the hospitality industry, Open Kitchens emerged as a beacon of hope, uniting restaurants to provide nutritious meals for those struggling to afford food.

Lisa's insights highlight the stark reality of food poverty, with statistics revealing that 8.4 million people in the UK face challenges in accessing adequate nutrition, particularly children. This episode dives deep into the operational framework of Open Kitchens, illustrating how they leverage local restaurants to produce meals at a fraction of the cost, thus making meaningful contributions to their communities.

Listeners gain a rich understanding of how the initiative operates, including the crowdfunding model that allows kitchens to solicit donations to cover meal preparation costs. Lisa shares inspiring stories from those who have benefited from the initiative, such as Bill, who had been living on meager meals until Open Kitchens provided him with wholesome, ready-to-eat options.

The episode also discusses the collaborative efforts with celebrities like Vicky McClure and Penny Lancaster, whose involvement not only raises awareness but also galvanises support from the broader community. This celebrity endorsement has proven vital in attracting volunteers and donations, enhancing the program's reach and impact.

As the podcast unfolds, Timothy and Sarah engage Lisa in a discussion about the evolving landscape of community support post-pandemic. They explore how attitudes toward food security have shifted, encouraging a collective action mindset among individuals and businesses alike.

The narrative weaves in themes of resilience, hope, and the fundamental human connection that drives these initiatives.

For anyone interested in social responsibility, the hospitality sector, or community engagement, this episode resonates with powerful messages of collaboration and the transformative potential of coming together to support those in need.

Takeaways:

• Open Kitchens is a national initiative that connects restaurants with communities to address food insecurity.
• The collaboration between restaurants and local communities has raised over £340,000 for meals.
• Celebrity endorsements, like those from Vicky McClure, significantly amplify the reach of community initiatives.
• The pandemic highlighted the critical need for nutritious meals for vulnerable populations in the UK.
• Open Kitchens provides a structured platform for restaurants to crowdfund meal production costs effectively.
• The initiative has expanded its reach from Nottingham to various cities, including London and Cardiff.

More Resources:

• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit:

Paul Cook's insights into the events industry provide a thought-provoking overview of how the pandemic has reshaped the landscape of hospitality and event planning.

The conversation details the severe disruptions faced by professionals in the field, as many found themselves grappling with the sudden cessation of in-person gatherings.

About The Episode:

Guest Paul Cook discusses the immediate effects of COVID-19 on the events sector, highlighting the anxiety and uncertainty that permeated the industry as workers were forced to reassess their roles and adapt to a new reality.

He articulates how the surge in virtual events has created both opportunities and challenges, particularly for those who struggled to transition to digital platforms.

Throughout the episode, Paul shares his expertise on hybrid events, explaining how they combine the benefits of in-person interactions with the accessibility of virtual participation.

He emphasises that while hybrid events can offer a more inclusive experience, they also require careful planning and distinct programming to cater to both in-person and virtual audiences effectively.

The discussion is enriched by Paul's reflections on the value of education and training, as he encourages students and new professionals entering the industry to embrace digital literacy and innovative thinking.

As the episode unfolds, listeners are reminded of the hospitality industry's inherent ability to adapt and evolve, marking a promising path forward as the world gradually returns to live events.

Takeaways:

• The COVID-19 pandemic has profoundly impacted the events industry, leading to significant job loss and anxiety.
• Virtual events have surged in popularity, forcing many professionals to adapt their skills quickly.
• Hybrid events are the future, offering both in-person and virtual experiences for attendees.
• Students are eager to enter the events industry, demonstrating resilience and adaptability despite challenges.
• Innovation has emerged as a vital response in the hospitality and events sectors during this crisis.
• Professionals in events are diversifying their skills to remain relevant in a changing landscape.

Further Resources:

Free Blogs on Technology & Hospitality

• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on hybrid events, visit: https://hybrideventcentre.com/

If you're an events student or are thinking of working in events, visit: http://lessonsfromamountain.com/

For more information on our guest, visit: http://paulcook.co.uk/

Additional Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

Timothy, Put The Kettel On, part of the Talking Hospitality podcast series, highlights this fascinating conversation with Lynne Maltman, who shares her inspiring journey to becoming completely alcohol-free.

Lynne discusses the challenges she faced in the hospitality industry, where drinking is often the norm, and how she ultimately decided to take control of her relationship with alcohol.

Lynne reflects on her early drinking years, the pressures she faced in social settings, and how her career in alcohol marketing shaped her relationship with drinking. This candid exploration reveals the nuances of how drinking culture can influence personal choices and well-being, offering listeners relatable insights that challenge the stigma around sobriety.

Lynne's story takes a poignant turn as she recounts the weekend that prompted her to stop drinking—an experience that highlighted her growing discomfort with alcohol's role in her life. This pivotal moment led her to participate in the One Year No Beer challenge, which not only provided a framework for her sobriety but also fostered a sense of community among participants.

Throughout the episode, Lynne shares the myriad benefits she has experienced since embracing sobriety, including improved mental clarity, energy, and overall health.

The conversation also touches on the importance of creating supportive environments for people who choose to abstain from alcohol, emphasising that sobriety should not be viewed as a limitation but rather as a path to greater fulfillment.

Through her participation in the One Year No Beer movement, she discovered numerous benefits, including mental clarity, improved health, and significant savings.

Takeaways:

• This episode emphasizes the importance of understanding one's relationship with alcohol, especially in the hospitality industry.
• Lynne Maltzman's inspiring story showcases how taking a break from alcohol can lead to significant personal growth.
• Employers in hospitality should promote responsible drinking and encourage the exploration of alcohol-free alternatives.
• The benefits of abstaining from alcohol include improved mental clarity, better sleep quality, and overall health.
• Lynne suggests that society often pressures individuals to drink, highlighting the need for a cultural shift.
• Resources such as 'One Year No Beer' provide valuable support for those seeking to reduce or quit drinking.

Timothy R Andrews and Sarah Kettel discuss with Lynne Maltman some top tips on how to regain your confidence and advice on where to go if you're struggling with your relationship with alcohol.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on One Year No Beer, visit: https://www.oneyearnobeer.com/

You might also be interested in this episode feat Michele Righini , founder of We Recover Loudly podcast.

Support Material mentioned:

Alcohol Explained https://www.alcoholexplained.com/

Kick The Drink Easily

In this revealing podcast, co-hosts Sarah Kettel & Timothy R Andrews discuss with Digital and Online expert, Laura Willis why digital and social media technology is so addictive, how it can be overwhelming and what you can do to regain control, get back your life AND have a healthy relationship with your tech.

Exploring the delicate balance between technology and well-being, this Timothy, Put The Kettel On presentation of Talking Hospitality, shares a thought-provoking dialogue with Laura Willis, co-founder of Shine Offline.

Hosts Sarah Kettel and Timothy R. Andrews facilitate a rich discussion that highlights the pervasive influence of smartphones and social media in the hospitality industry.

Laura shares her insights on how these digital tools, while essential for connectivity and business operations, can also lead to detrimental mental health outcomes if not managed effectively.

The episode emphasises the concept of the “attention economy,” in which our engagement is continuously manipulated to maximize clicks and views, creating an environment ripe for distraction and anxiety.

Throughout the conversation, Laura details her approach to helping individuals understand their relationship with technology, advocating for mindful consumption and intentional use.

She discusses the impact of passive social media scrolling on self-esteem and mental health, contrasting it with more interactive forms of communication that foster genuine connections.

Sarah and Timothy resonate with these ideas, sharing their own struggles with the pressures of being constantly connected in a fast-paced industry. They explore the ramifications of this always-on culture, particularly for hospitality workers who often face long hours and unpredictable schedules.

As the episode progresses, Laura offers practical steps for listeners to reclaim their time and mental space, from setting screen time limits to fostering deeper, more meaningful social interactions.

The discussion culminates in a powerful reminder that technology should serve to enhance our lives, not control them.

By encouraging listeners to reflect on their behaviors and implement small, manageable changes, Laura empowers them to navigate their digital landscapes with greater awareness.

Join Sarah Kettel and Timothy R. Andrews as they explore strategies for reclaiming downtime and fostering healthier digital habits in a fast-paced world.

Takeaways:

• Laura Willis emphasizes the importance of understanding our relationship with technology, especially smartphones, to improve well-being.
• Social media's passive use can negatively impact self-esteem, increasing feelings of anxiety and depression.
• Employers need to foster open conversations about digital behavior and well-being among staff.
• Creating boundaries around technology use is essential to prevent feelings of overwhelm and burnout.
• Mindful engagement with technology can enhance personal and professional relationships, promoting deeper connections.
• Small, intentional changes in technology usage can lead to significant improvements in mental health and productivity.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/

• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on our guest speaker and her organisation, visit: https://shineoffline.com/

Support Material mentioned:

This podcast delves into the transformative journey of events guru and story teller, Paul Cook as he recounts his experience climbing Mount Kilimanjaro, which ultimately led him to a significant career change.

Through the challenges of the trek, Paul reflects on the importance of camaraderie, resilience, and the invaluable contributions of the porters who support climbers on their journey.

He shares how the arduous climb not only tested his physical limits but also reshaped his perspective on life and career, prompting him to declutter his professional path and focus on what truly matters.

The emotional highs and lows of reaching the summit underscore a profound realization about pursuing passion and leaving behind what no longer serves you.

Join Paul Cook, Timothy R Andrews and Sarah Kettel as they explore the intersections of personal growth, hospitality, and the spirit of adventure in this very special edition of Talking Hospitality, a Timothy Put The Kettel On episode.

Takeaways:

• The journey to climb Mount Kilimanjaro was not just a physical challenge, but a transformative life experience.
• Supporting roles in any endeavor, like those of porters, are crucial and should be valued.
• Embracing discomfort and pushing through adversity can lead to profound personal growth and insight.
• The experience on the mountain taught the importance of decluttering one's life for better fulfillment.
• A supportive community can uplift individuals, especially during challenging times, making shared achievements even more memorable.
• Realizing what truly matters in life often comes from testing oneself against the odds.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/
• http://lessonsfromamountain.com/
• http://www.planetplanit.biz/

"Porters Thank You"

Written by Paul Cook.

Swahili performance by Kellyjoy Gakil

English performance by Paul Cook

Additional Episode Info:

"Brain Power" by Mela, Freemusicarchive.org

"Kettel" by Pawel Sikorski

"Jingle Bells (Christmas Edition)" by Edward Hall, Epidemic Sound

"Xaleyi" by Youssoupha Sidibe

"Red Zone", "Giant Leap" & "Sunrise" by unknown, Movavi.com

Timothy R. Andrews and Sarah Kettel engage in a thought-provoking discussion with Dee Vadukul from Plan Zheroes, a charity dedicated to reducing food waste and alleviating hunger.

Dee elaborates on the organisation's innovative approach to food redistribution, which connects businesses with surplus food to charities that can utilize it.

The conversation reveals the critical need for such services, especially in the context of the COVID-19 pandemic, which has dramatically increased food insecurity while also complicating the donation landscape.

About the Episode:

Plan Zheroes is tackling the critical issue of food waste by connecting businesses with surplus food to charities in need, ensuring that no edible food goes to waste.

Listeners learn about the operational mechanisms behind Plan Zheroes, where businesses can quickly post available food items, allowing charities to claim them almost instantaneously.

Dee provides examples of how this process works, including the recent donation of 40 kilograms of cinnamon that was quickly redirected to a charity serving the homeless.

This example highlights not just the efficiency of the platform but also the real-world impact of such donations, showcasing how excess food can be transformed into meals for those in need.

The discussion also touches on the origins of Plan Zheroes, inspired by its founders' personal experiences with hunger and a desire to ensure that no one goes without food.

Dee emphasises the importance of community engagement and corporate responsibility, calling on businesses to recognize their potential to make a positive difference through food donations.

As the episode wraps up, listeners are encouraged to consider how they can contribute to this cause and support the efforts of Plan Zheroes in their communities, making it a compelling episode for anyone invested in social change and sustainability.

Takeaways:

• Plan Zheroes operates as a food waste broker, connecting businesses with surplus food to charities in need.
• The platform allows businesses to quickly donate excess food, which charities can then claim immediately.
• The history of Plan Zheroes is rooted in a vision of ensuring no one goes hungry, inspired by founder Lottie's experiences in World War II.
• The demand for food banks has surged during the pandemic, highlighting the urgency of food redistribution efforts.
• Surplus food can be from various sources, including restaurants, hotels, and catering companies, to help alleviate food poverty.
• Plan Zheroes aims to expand its outreach and partnerships to help even more communities facing food insecurity.

Links referenced in this episode:

• https://planzheroes.org/

Companies mentioned in this episode:

• Foodserve
• Plan Zheroes
• Marks and Spencers
• Real Junk Food Project

Chapters

00:00 Introduction and New Year's Resolutions

01:12 Introduction to Plan Zheroes

02:25 Benefits of the Plan Zheroes Platform

04:18 Impact and Growth of Plan Zheroes

06:11 Geographical Reach of Plan Zheroes

07:27 Origin and Vision of Plan Zheroes

08:41 Meaning Behind the Name Plan Zheroes

09:32 Challenges and Future Plans for Plan Zheroes

10:20 Food Waste and Food Insecurity Statistics

11:05 Future Initiatives and Events for Plan Zheroes

12:26 How to Get Involved with Plan Zheroes

13:26 Conclusion and Call to Action

Further Resources:

For more insights, visit the Talking Hospitality Blog:

This episode of Talking Hospitality reflects on the impactful stories and guests featured throughout the podcasts first ever season.

Hosts Sarah Kettel and Timothy R. Andrews recognise the resilience shown by individuals and organizations in the hospitality industry during a challenging year.

About The Episode:

Timothy R. Andrews & Sarah Kettel discuss inspiring initiatives highlighted during the first ever season of Talking Hospitality.

They discuss Kemi Akinola's charity work feeding thousands and the mental health support provided by Susan and Dan Grandfield.

The conversation highlights the importance of community and innovation, with examples like Open Kitchens providing restaurant-quality meals to those in need.

As they look forward to future seasons, the hosts express gratitude for the connections made and the positive changes inspired by their podcast.

This podcast episode reflects on the remarkable resilience and innovation within the hospitality industry during challenging times.

Hosts Timothy and Sarah revisit inspiring stories from guests featured in previous episodes, highlighting individuals and organisations that have made significant contributions to their communities. They discuss the impact of mental health in the hospitality sector, emphasising the importance of support systems like Hospitality Action and Be Enriched.

The conversation also touches on the evolving nature of hospitality, including the rise of hybrid events and the shift towards takeaway and delivery services.

The hosts also discuss how their podcast has inspired others to take action, whether through donations or by starting their own initiatives, reinforcing the idea that sharing stories can lead to real change in the world.

Overall, the episode celebrates the power of connection and the collective efforts to uplift those in need, underscoring a hopeful outlook for the future of the industry.

(Apologies for some of the sound issues in this publication, we had some technical issues we were unable to edit out.)

A BIG thank you for all our contributors!

Key Takeaways:

• The podcast highlights the immense resilience and creativity found in the hospitality industry during tough times.
• Timothy and Sarah emphasise the importance of sharing inspiring stories to uplift listeners and those within the community.
• Kemi Akinola's charity work showcases the powerful impact of community support in feeding those in need.
• Susan and Dan Grandfield discuss mental health challenges in hospitality and provide actionable solutions.
• The conversation reveals the necessity of recognizing and utilizing available support systems for mental well-being.
• The hosts express excitement about evolving trends in hospitality, including hybrid events and the rise of takeout services.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

Guests and Companies Mentioned:

https://www.hospitalityaction.org.uk/

https://openkitchens.co.uk/

https://www.be-enriched.org/

Libbie Mia, graduate manager at Juries Inn and founder of Hospitality Talks, joins us to share her inspiring journey in the hospitality industry.

With nearly seven years of experience, Libbie emphasizes the importance of kindness and connection in hospitality, sparked by a memorable encounter with a hotel general manager. She discusses how the pandemic has reshaped the industry and highlights the resilience of professionals adapting to new challenges. Libbie also encourages young people to take ownership of their careers, seek out opportunities, and share their stories through platforms like Hospitality Talks. This episode is a celebration of the hospitality community's spirit and the positive impacts of personal values in shaping one’s career path.

We are delighted to have the amazing and inspiring Libbie Mia AIH, Founder of Hospitality Talks, onto our show.

Please note at the time of the episode Libbie was not married and so is referred to as "Libbie Davies" throughout.

She shares her story of how being furloughed didn't stop her, but rather was an opportunity for growth. An inspiration to Hospitality professionals young and old - this podcast is a MUST Listen!

A new season, a new format and a new theme tune. Check it out now.

For more information on Libbie Davies, visit:

https://hospitalitytalkswithyou.com/

https://www.linkedin.com/in/libbiemia/

To hear more podcasts visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: To hear more podcasts visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

A vibrant discussion unfolds as Libbie Davies, a graduate manager at Juries Inn and founder of Hospitality Talks, shares her inspiring journey with Sarah Kettel and Timothy R. Andrews. Libbie's story exemplifies the beauty of serendipity in career paths; what started as part-time work at the age of 16 blossomed into a passionate pursuit of a career dedicated to uplifting others. The episode explores Libbie's transformative moment—an encounter with a hotel general manager whose simple act of kindness ignited her desire to bring happiness to guests and colleagues alike. This theme of kindness resonates throughout the episode, highlighting how meaningful interactions can steer career trajectories and personal fulfillment.

As the trio delves into the challenges faced by the hospitality industry during the pandemic, Libbie emphasizes the importance of community and resilience. Her initiative, Hospitality Talks, serves as a beacon of support for young professionals navigating the uncertain waters of the industry. The conversation encourages listeners to share their stories, fostering a sense of camaraderie and understanding among peers. Libbie offers practical advice for those looking to enter hospitality, advocating for proactive networking and aligning career goals with personal values.

The episode culminates in a rich discussion about the rewards of working in hospitality, often misrepresented as unsociable hours. Libbie passionately argues that the industry's flexibility allows for unique experiences, such as spontaneous coffee dates or quiet weekday outings. This perspective invites listeners to reconsider the narrative surrounding hospitality...

Timothy R. Andrews and Sarah Kettel engage in a compelling dialogue with Sally Beck, the General Manager of the Royal Lancaster Hotel, as they explore the multifaceted nature of the hospitality industry.

Sally's extensive background in hospitality, stemming from her childhood experiences in various hotel roles, frames her as a passionate advocate for the sector.

The conversation delves into her career trajectory, marked by significant achievements and a commitment to operational excellence. Sally's transition from various roles to her current position as General Manager illustrates her deep-seated connection to the industry and her understanding of its intricacies.

Central to the discussion is the introduction of the Hoteliers Charter, an initiative designed to elevate industry standards and reshape public perception of hospitality careers. Sally provides insightful commentary on the challenges of combating negative stereotypes associated with hospitality work, drawing on personal anecdotes that highlight the need for a shift in societal attitudes. Her reflections on the importance of mentorship and community involvement underscore her belief that the hospitality industry offers rewarding career paths that deserve recognition and respect.

The episode culminates in a forward-looking perspective on the hospitality sector's recovery and transformation in the wake of recent global challenges. Sally's vision, coupled with her call to action for industry professionals to embrace the principles outlined in the Hoteliers Charter, serves as a beacon of hope for a revitalized hospitality landscape. This episode is a rich tapestry of experiences, insights, and aspirations that collectively advocate for a robust and respected hospitality profession, inspiring listeners to reconsider their views on the industry and to take part in its promising future.

Takeaways:

• The podcast highlights the importance of addressing public perceptions of careers within the hospitality industry.
• Sally Beck emphasises the need for mentorship and community support in the hospitality sector.
• The Hoteliers Charter aims to promote positive practices and recognition within the hospitality profession.
• Listeners are encouraged to explore varied career paths available in hospitality beyond traditional roles.
• Sally's journey illustrates the diverse opportunities that arise from a commitment to the hospitality industry.
• The conversation underscores the importance of resilience and adaptability for hospitality professionals during challenging times.

Links referenced in this episode:

• hotelierscharter

Companies mentioned in this episode:

• Royal Lancaster Hotel London
• UKHospitality
• Hoteliers Charter
• Hilton Paddington
• Conrad Hilton
• Royal Garden Hotel
• Landmark Hotel

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more...

The salient point of today's discussion revolves around the resilience and adaptability demonstrated by private chef Sebastian Price, founder of the Raw Pantry, amidst the adversities posed by the pandemic.

During our conversation, we delve into Sebastian's candid reflections on the challenges he faced, including job rejections and the emotional toll of the lockdown, which ultimately catalyzed his entrepreneurial journey.

He recounts how, through a series of inspired adaptations, he transformed his culinary passion into a thriving business model that integrates personal engagement with clients via innovative cooking experiences.

Furthermore, we examine how Sebastian's journey resonates with the broader hospitality community, as many have navigated similar upheavals while seeking to forge meaningful connections.

This episode serves as a testament to the indomitable spirit of those in the hospitality industry, showcasing how shared experiences can foster solidarity and inspire new ventures.

Inspiring, genuine and heart warming. This is Sebastian’s story how he picked himself up from the rubble and created his future.

To view the linkedin post:

Takeaways:

• The podcast features chef Sebastian Price, who candidly shares his struggles and triumphs during the pandemic.
• Sebastian discusses the inception of his business, the Raw Pantry, as a response to his professional challenges.
• The conversation underscores the importance of community support during difficult times in the hospitality industry.
• Adapting one's business model to meet changing consumer needs is highlighted as a crucial survival strategy.
• Sebastian emphasizes the personal connection he fosters with clients during interactive cooking experiences.
• The episode illustrates how personal hardships can lead to innovative business ideas and renewed passion.

To listen to what happened to Sebastian check out his later episode

To hear more from Chefs in the industry check out these episodes

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

Put the kettle on, grab a cuppa and catch up with our latest inspirational hospitality podcast with special guests Joanne Taylor-Stagg FIH MI (The Athenaeum Hotel & Residences) & Dr Hilary Cooke FIH MI (Merlin Consultancy) as they talk about the Master Innholders initiative MIDAS.

In this episode find out how MIDAS came about. What does it even mean?

Also hear what the landscape will look like when Hospitality reopens and what lessons we can learn from lockdown.

A fascinating insight as to some of the amazing things some people have done during some of the worst times for Hospitality and why the future could be gold!

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on MIDAS and the opportunities and upcoming events, please visit:

https://masterinnholders.co.uk/midas/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

Grab yourself a biscuit and a brew and listen to this week’s inspirational hospitality podcast with special guest Chief Story Teller and Head of Employer Brand for Honest Burgers, Oli Cavaliero.

In this episode of Timothy Put The Kettel On, find out about Olis’ hospitality and recruitment journey, and why did Honest Burgers lock potential employees into a room and watch as they tried to escape.

Find out also how Honest Burgers connected with their employees over lockdown and how Honest Burgers Homefront kept people together during some of the toughest times.

We discuss Hospitality as a career, when Sarah had her first burger and whether a Jaffa cake is in fact a biscuit or a cake.

Join us for this fantastic episode to find out why Honest Burgers continues to shake up the Hospitality industry.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

To hear more Timothy Put The Kettel on episodes, please visit like and subscribe

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on Honest Burgers, please visit:

https://www.honestburgers.co.uk/

To connect or follow Oli, please visit:

https://www.linkedin.com/in/olivercavaliero/

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

We’re back with our latest episode. So grab a cuppa and hear our latest inspirational Hospitality guest, Jane Pendlebury CEO at HOSPA.

In this episode of Timothy Put The Kettel On, find out about Jane’s hospitality journey, how she became CEO of this incredible organisation and the amazing work they have been doing supporting the Hospitality industry during it’s darkest period.

We discuss Hospitality as a career, whether soup is a beverage and some of the great help that is out there.

Join us for this fantastic episode to find out why joining HOSPA could be just the thing you need.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on HOSPA, please visit:

https://www.hospa.org/

To connect or follow Jane, please visit:

https://www.linkedin.com/in/janependlebury/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound

Kettle by: Pawel Sikorski

Special Guest Appearance by Bertie the cat

Find out how our guest connected Hospitality professionals across the world to people of all levels in their careers to help mentor and support people in their careers. If you haven't heard about this, then perhaps now you should!

James Lemon speaks to co-hosts Sarah Kettel and Timothy R Andrews about his revolutionary platform Otolo and how he has been bringing Hospitality people together from all over the world.

Also… who is the one person James wishes he had never met?

Tune in, grab a cuppa and listen to this short, informative podcast in less time than it takes to get out of a YouTube spiral.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on Otolo, please visit:

https://myotolo.com/

To connect or follow James, please visit:

https://www.linkedin.com/in/jamesclemon/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound

Kettel by: Pawel Sikorski

Special Guest Appearance by Bertie the cat

Hosted on Acast. See acast.com/privacy for more information.

After a break of over a year, Timothy R. Andrews and Sarah Kettel reunite for this very special Christmas episode of 2022.

We catch up with our co-hosts to find out what's been happening in their lives since we last heard from them. We find out why Sarah is no longer a chef, and some of the experiences Timothy had on the other side of Hospitality recruitment when he applied for jobs.

We hear about what the future holds for Timothy put The Kettel on : Talking Hospitality and on how you can get your hands on a Lego version of our hosts.

Find all this out and more!

More information about our hosts can be found out at:

Timothy R. Andrews

Sarah Kettel

Hospitality E-Learning Products

The episode features a captivating dialogue with Jill Whittaker OBE FCA, a distinguished figure in the hospitality sector and the leader of HIT Training, a company dedicated to enhancing skills within the industry.

Jill's remarkable career trajectory serves as an inspiration, showcasing the diverse pathways available within hospitality. From her early experiences in a prestigious hotel to her extensive background in accountancy and training, she embodies the multifaceted nature of our industry.

Throughout our conversation, Jill emphasises the importance of valuing all roles within hospitality, particularly those traditionally perceived as low-skilled.

She advocates for a rebalancing of perspectives that recognises the vital contributions of every individual, irrespective of their position. This discussion not only highlights Jill's personal achievements but reminds the industry to embrace inclusivity and elevate the status of essential roles, enriching the overall hospitality experience.

We talk OBEs, the differences between young people and people over 50, and how Hospitality employers need to look beyond the wrinkles and numbers, but need to look at the person they are hiring.

Takeaways:

• The podcast marks the commencement of its third season, reflecting its growth from informal beginnings during the lockdown.
• A significant focus will be placed on the importance of valuing all roles within the hospitality sector, not just management positions.
• We believe that recognising the contributions of every employee, regardless of their specific job, is vital for the industry's success.
• The discussion emphasises the necessity of adapting training and development opportunities for various age groups in the workforce.

Companies mentioned in this episode:

• Hit Training
• The Belfry
• Hilton Metropole
• UK Hospitality

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

In this episode of Timothy put the Kettel on: Talking Hospitality, Executive Chef Sebastian Price shares his insights on how to recruit and retain top talent in the hospitality industry.

Sebastian discusses the challenges of hiring and keeping good chefs in the current climate, and offers advice on how to create a positive and supportive work environment that will attract and retain top talent.

Sebastian also discusses the importance of creating a culture of respect and fairness in the workplace, and why to avoid the pitfalls of toxicity and ridiculous working hours.

He shares his own story of how he lost his job during the pandemic, and how he used that experience to pivot and truly make a difference in the hospitality industry.

This episode is a must-listen for anyone who hires and recruits in the hospitality industry.

Sebastian's insights are invaluable, and his story is inspiring.

Co-hosted by Timothy R. Andrews and Sarah Kettel.

***

More information on Sebastian Price can be found at:

Instagram

Linkedin

Sebastians Previous episode can be found at:

How Losing My Job Led Me To Love Hospitality Again

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Mark McCulloch from Hospitality Rising discusses with co-hosts Timothy R Andrews & Sarah Kettel the current recruitment crisis in Hospitality.

He shares how Hospitality Rising was formed and how it tackled head on the poor reception Hospitality has an employer.

In todays' episode find out how a ransom letter to a fishy company led Mark into Hospitality and how not being able to get a coffee in the morning led to a significant step to kick starting Hospitality Rising.

Mark also shares why he hasn't been targeting schools and people over 55, but why targeting the under 30s is key to addressing the staffing shortage and poor perception of Hospitality.

He reveals the brands that inspired Hospitality Rising, the power of Tik Tok and his confusion over Bratwursts.

So go on - grab a cuppa and stick the Kettel on.

Co-hosted by Timothy R. Andrews and Sarah Kettel.

***

More information on Mark and Hospitallity Rising can be found at:

Mark McCulloch

Hospitality Rising

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Today, cake artist and entrepreneur Tracey Rashid joins host Timothy R Andrews to talk about her transition from training at a transport company to running her own business.

In this delightfully uplifting episode Tracey shares

• How a quote from Marco Pierre White cemented her career
• The pros and cons of working for yourself
• Why the term "Cake Artist" is so important
• What it felt like representing her country for Europe on TV
• Why going to schools is important for the future of Hospitality

A fun, inspirational look at a single mums journey into becoming an entrepreneur.

Unfortunately Sarah was unwell for this episode so the session is only hosted by Timothy R. Andrews. But she'll be back!

***

More information on Tracey and Essence of Cake can be found at:

Tracey Rashid

Essence of Cake UK

The Compass Cake

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

We take a fascinating and educational look at gender with Diversity & Inclusion teacher and Gender activist Che Barnes.

In this incredibly informative episode we look at

• How the agricultural revolution influences gender til this day
• How a "good Christian girl" became a gender activist
• What's the difference between gender and sexuality?
• How many intersex people are born a day in the UK (you'll be surprised!)
• Advice for Hospitality people working with LGBTQ+ people; and
• What to do if you misgender or mispronoun your colleague?

If you don't know much about the conversations going on about gender, or don't really understand it

then this episode is really worth a listen.

Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.

***

More information on Che Barnes can be found at:

Lets Talk Gender (Website)

Linkedin

If you wish to contact Che directly, please contact her at: hello@letstalkgender.co.uk

***

For Equality & Diversity online training, visit:

Equality & Diversity Training

Free Trial

or visit Hospitality Training Courses for the full catalogue

***

BIIIIGGG thank you to this episodes' sponsor The Brighton Box Gallery, award winning art gallery in the heart of Brighton, for making this episode possible.

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

Tracey Rashid

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

This uplifting episode sees recruitment guru for Everyman Cinemas, Mike Newman join us for this extremely informative podcast.

Many people don't think of Cinema as being part of Hospitality but Everyman Cinema turns this on it's head.

Mike shares some of the struggles but reveals how he & Everyman have faced those struggles head on & how they continue to build solutions proactively.

Mike reveals how employees and the community are key to the success of the business and that the work to improve their employee offer is ongoing.

A fascinating insight into a world where film & Hospitality combine.

We also find out more about the man behind the incredible Linkedin posts and what "C" word he doesn't want to use but very quickly does!

Unfortunately there were a number of technical issues meaning that Sarah had to lead most of the show and we hope that some of the audio issues affecting our guest does not hamper the show.

***

More information on Mike Newman can be found at:

Linkedin

Everyman Cinema Careers

***

For more information on EAP, please check out our previous episode with Hospitality Action

***

For Equality & Diversity online training, visit:

Equality & Diversity Training

Free Trial

or visit Hospitality Training Courses for the full catalogue

***

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Today, CEO and founder of award-winning Hospitality & professional training & apprenticeship provider Umbrella Training, Adele Oxberry joins hosts Timothy R Andrews & Sarah Kettel to talk about her journey into Hospitality and how she is on a mission to fix the industry!

In this wonderfully interesting episode Adele shares

• How an inspirational mother led her to where she is today
• How Apprenticeships are a solution to the recruitment issues in Hospitality
• How to get funding for Apprenticeships
• How Hospitality needs to rebrand itself
• and of course... The Quick Fire Round: Put The Cuppa Down Question Time!

A fun, inspirational look at just one of the many journeys Hospitality can lead you to.

***

More information on Adele Oxberry & Umbrella Training can be found at:

Adele Oxberry (Linkedin)

Umbrella Training

***

Timothy put the Kettel on : Talking Hospitality is Co-hosted by:

Timothy R. Andrews &

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

"Jacob Allen Evil Laugh" by Deven Garber, Freesound.org

A heart on the sleeve, frank discussion about addiction to alcohol by We Recover Loudly podcaster and Burnt Chef ambassador, Michelle Righini.

In this very special 30th episode we look at:

• What Michelle's incredible journey has been
• How to recognise if you might have a problem
• What to do if someone at work is potentially suffering from addiction
• and, how to lead by example

And if that's not good enough we also put Michelle through Put The Cuppa Down Quick Fire round!

Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.

***

More information on Michelle Righini can be found at:

We Recover Loudly (website)

We Recover Loudly podcast (Apple)

We Recover Loudly podcast (Spotify)

Linkedin

***

If you need help please also check out:

The Drinks Trust

The Burnt Chef Project

Choose Sunrise

Hospitality Action

***

To hear the episode from Lynn Maltmann about going alcohol free

***

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

Tracey Rashid

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Raffles is heading to London and is making a stir!

Whether you like it shaken or stirred, Timothy R. Andrews and co-host Sarah Kettel look beyond the Singapore Sling with OWO's talented Nathan Craigie, who is heading up their recruitment drive.

Whilst being a world-renowned name has no doubt helped the hotel in it's hiring, so has it's many innovative recruitment strategies, some of which Nathan shares in this episode.

At the heart of it all, however, is that staff are treated well, fairly and have a chance to contribute to their own success as well as that of the hotel.

Nathan reveals how treating employees as important as the guests is key to the success of the hotel and that the importance of team events.

A fascinating conversation about a very traditional name has very modern and forward thinking ideas, showing why it is one of the top names in the Hotel industry.

Unfortunately we would like to apologise for the audio issue affecting our guest and hope it doesn't hamper what is ultimately a very fascinating and insightful episode.

***

More information on Nathan Craigie can be found at:

Linkedin

Raffles London at the OWO

Jobs at Raffles

***

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

Is Hospitality Racist?

In our season 3 finale, hosts Timothy R. Andrews & Sarah Kettel partner up with our third, special guest host Tracey Rashid.

Together they take a deep dive into the 2023 Be Inclusive Hospitality report about equality, diversity & inclusion within the Hospitality industry.

They are joined by CEO & Founder of Be Inclusive Hospitality, Lorraine Copes and her story, how Be Inclusive Hospitality came about and what is it.

They discuss some surprising results from the report and what can be done to make the findings in the report become the catalyst for change

There is still work to be done. This episode shares what you can do about it.

***

More information on Lorraine Copes & Be Inclusive Hospitality can be found at:

Lorraine Copes

Be Inclusive Hospitality

To Download The 2023 Report

***

For more information on equality, diversity and inclusion (EDI) available visit:

EDI Training & Courses

***

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews

Sarah Kettel

Tracey Rashid

***

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound