Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service (Tersh Blissett & Josh Crouch)
Explore every episode of Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 23 Feb 2022 | 639. Grant Cardone Ventures & Brandon Dawson are bringing disruption to the HVAC & Plumbing industry | 00:42:49 | |
Business partnerships often have a negative connotation. Business owners are usually afraid of being taken over by their so-called “partners”. Though scaling your service business involves many risks, scaling expert Brandon Dawson believes that most people forget the exponential rewards that come with it. Brandon sits with Tersh Blissett and Josh Crouch to talk about how he has coached Cardone Ventures’ clients on growing their businesses ten times their current value. Listen in as Brandon shares how he implored strategic growth, perfected the art of scaling, and established generational wealth over the years. Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com Guest ~ Brandon Dawson | |||
| 26 Aug 2020 | 464. How To Grow Your Business Without Sucking At It | 00:37:11 | |
Tersh speaks with Claire Chandler about growing his business at a rapid speed without collapsing due to the speed of his growth. They also speak about Claire's book called "The Whirlpool Effect"... btw, the back story of the book's naming is enough of a golden nugget that it could have been the entire episode's interview topic! Working with many diverse startups and corporations over the Claire’s simple yet powerful process is helping many companies
Check out the impressive list of topics Claire's book covers:
Learn more from Claire by visiting www.ClaireChandler.net
Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 05 Jun 2024 | Scaling without Selling with Chad Simpson | 00:35:43 | |
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, we're delighted to host #Chad Simpson is the CEO and founder of #Simpson Salute Heating & Air.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by:
Connect with us!
Affiliate links:
| |||
| 15 Jul 2020 | 457. What Do You Fix Next In Your Business? | 00:22:02 | |
Tersh talks with Mike the Motor Bike about what you should fix next in your business and how to develop a strategy to stay on track with fixing the next problem/challenge that is stopping you from growing! Mike is one of my most favoritest people in the world, and this interview shows it! I hope you enjoy it, and please reach out if you have any questions at all about what you should fix next! Oh, by the way...I, Tersh, am a "Fix This Next" advisor, so please feel free to reach out to me if I can help you in any way!! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 30 May 2019 | 239: Strength for Life Ideals of Health Excellence w Dr. Josef Arnold | 00:23:52 | |
Tersh talks with Dr. Josef Arnold about healthy habits as a business owner, and steps you can take to ensure you live a long healthy life while being productive at work at the same time! Reach out to Dr. Arnold by visiting www.strengthforlife.com Reach out to Tersh on social media @tershblissett Read what Tersh is reading https://t2m.io/RY1p1hjK --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 16 Oct 2024 | Building a Million-Dollar Service Business From Door Knocking with Zach Jones & Dalton Hadley | 00:37:45 | |
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are excited to feature Zach Jones and Dalton Hadley from Air Support Heating & Cooling, two rising stars in the HVAC industry. Zach and Dalton have built their business from the ground up, growing rapidly in just 18 months by staying debt-free and using innovative strategies to drive customer growth. 🚀💡 These two entrepreneurs share their journey from starting with $13,000 to scaling their company across multiple locations, offering valuable insights into low-budget marketing, reinvesting profits, and building a high-performance team. 💼🏗️
In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References: LinkedIn Accounts: Website:
This episode is kindly sponsored by:
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| 15 Apr 2020 | 447: Day to Day Life w SBM Family During This Pandemic | 00:13:36 | |
Tersh talks with three of his four children about how life has been since they have been sent home from school. They talk about homeschooling and running a business remotely while still staying sane. Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 04 Sep 2024 | Mastering Technology and Business Shifts in Home Services with Julian Scadden! | 00:46:41 | |
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com. In today's episode, we are excited to have Julian Scadden, CEO of Nexstar Network, as our special guest! 🚀✨ Julian shares his extensive experience in the service industry and how Nexstar Network helps businesses excel with proven strategies for growth and success. 💼🔧
In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
This episode is kindly sponsored by:
Connect with us!
Affiliate links: | |||
| 03 Oct 2017 | Field Metrics, Software and Performance Based Pay | 00:42:22 | |
Tersh interviews Bryan Orr on Flat Rate, Metrics, Software and performance-based tech pay --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 30 Sep 2020 | 471. Setting Goals For Your Business And How To Reach Them w Sharon Cully | 00:27:05 | |
Today's show deals entrepreneurs who, with big growth goals, realize there’s a substantial gap between where they are now and where they want to be. Sharon Cully, owner and founder of Simply Processes, knows the best way to close that gap is through a clear, robust vision and well-crafted processes all with the right level of focus.
Big growth goals require big transformation, and many entrepreneurs worry that their employees will resist the change. Sharon has extensive experience helping large groups successfully navigate change and uses tried-and-true strategies to help employees transition and adopt new ways of working.
Sharon Cully is the owner and founder of Simply Processes, where she helps entrepreneurs find the time they need to grow their business, make more money, and create more freedom. With 15+ years of experience working with leading global brands like Coca-Cola, Diageo, and GlaxoSmithKline, Sharon has successfully helped companies around the world to increase performance and minimize costs, all while meeting customer objectives. She founded Simply Processes as a way to utilize her experience to help entrepreneurs who have been successful but are now feeling stuck, scale up to the next level by gaining control of their business processes. Welcome to the show, Sharon! CONNECT WITH SHARON | |||
| 11 Feb 2020 | 436: Add Value to Your HVAC System with an Extended Labor Warranty | 00:17:08 | |
Tersh talks with Don from JB Warranties about how we, as the service provider, can add extra value to our clients while also making money in the deal!! Plus, you get to keep that client for the life of the equipment rather than it just being a quick transaction when they purchase an HVAC system from you. This episode is recorded live from the AHRexpo in Orlando FL 2020.
Connect with JB Warranties here! Check out ThermoGRID here! Connect with Tersh on social media @tershblissett most everywhere! Check out where we are listed in the top 25 business podcasts here!! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 19 May 2021 | 524. What IAQ is Good IAQ w David Indursky | 00:29:47 | |
Tersh Welcomes Josh Crouch to the show, and they talk with David Indursky, of Encon, about what types of IAQ are the best Indoor Air Quality for an office or home.
Here is a little information about David Indursky David revolutionized his multi-generational company when he took the helm in 2000 by utilizing modern technology after he took it over from his father, Marty. Established in 1968, New Jersey’s premier building solutions firm ENCONis an award-winning, second-generation family business.
In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs. Our Deep Dive~
RESOURCES
- https://www.instagram.com/enconmech/ - https://www.linkedin.com/company/encon-mech - https://www.facebook.com/enconmech - https://www.youtube.com/enconmech
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 21 Oct 2021 | 614. Accountability And Strategy: Implementing Twin Pillars Of Business Growth With Mike Disney & Gregg Schonhorn Of CEO Warrior | 00:26:40 | |
Business growth can only come when you implement a winning strategy alongside accountability. How do you do that? Our guests from CEO Warrior will guide you. In this episode, Tersh Blissett & Josh Crouch talk with Mike Disney and Gregg Schonhorn, the company’s COO and Senior Growth Advisor, respectively. Mike and Gregg discuss CEO Warrior’s mission of providing thousands of service business owners around the globe with resources, training, tools, and more. They talk about growth and accountability and how you need accountability if you want growth. Tune in and learn from some of the best in the service industry today. Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 08 Jun 2022 | 659. How to Increase Your Technician’s Efficiency in 20 Minutes | 00:24:43 | |
In this episode, Billy is going to dive deep into job efficiency and how we can work to make our businesses 100% efficient through software and automation! You surely don’t want to miss this show! https://sera.tech/go/service-business-mastery/ Sera is all about time and efficiency![00:04:00] “And efficiency will allow you to offset these price increases because a large portion of the money spent on running these businesses is spent on inefficiencies, redundancy, and other such things. That is, after all, what Sera is all about. Isn't it about time? And if we can reduce everyone's time while increasing their efficiency, we'll see a significant improvement. So BillyGo, my HVAC and plumbing company, has been beta testing this thing for nearly three months now. And our efficiency has remained relatively high,” says Billy Stevens. [00:05:00] “We're still double that, and we expect to see even more progress as time goes on”, he adds. [00:06:00] Billy talks about how field service management software handles your day-to-day operations while working to increase the financial health of your business.
A price book is a key to success, efficiency, and profitability![00:11:00] “The Price book is a living piece of our software. As a result, it is unique. It's not static. It aids in the creation of these efficiencies. And without it, you won't be able to achieve the desired efficiencies’, says Billy Stevens.
Do you know what’s the most interesting part!?
Billy Stevens recently joined Service Business Mastery Podcast and here are some key highlights from the show:
Subscribe to Service Business Mastery on Apple Podcasts, Spotify, our website, or wherever you get podcasts to hear more such fascinating and insightful stories. Spotify Podcast Play - https://spoti.fi/3Q2jWAH Apple Podcasts - https://apple.co/397Lwf8 Google Podcast Player - https://bit.ly/3NPkUyc Stitcher Radio - https://www.stitcher.com/show/service... Amazon Music - https://amzn.to/38Nvd77 iHeart Radio - https://ihr.fm/3x3u3wp --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 25 Oct 2017 | Marketing Basics w/ Ted Gravlin | 00:54:48 | |
Welcome to the Service Business Mastery podcast, I’m your host Tersh Blissett. This podcast is part of the Blue Collar Roots Network of podcasts. Bryan Orr is the guy behind the glass with smoke coming from his ears as he is spinning the knobs in an attempt to make us sound good... Service Business Mastery focuses on helping and guiding service based business owners, managers, and service techs who are considering becoming new business owners. The goal of this podcast is to help guide you from making the same mistakes that have been made by others while starting their new businesses. On today’s episode, we will hear from Ted Gravlin. If you have visited the HVAC Pro-Talk facebook page, then you have seen some of Ted’s short video tips. I wanted to bring Ted on to the podcast to pick his brain a little on a few tricks to help us, as business owners, to help figure out how to streamline our programs. Ted is the author of Shift, The 7 Steps to a Business that Serves You. This book focuses on how to set up a business, and not just dealing with an HVAC company. Anyways, I could blab on and on about Ted and the abundance of knowledge he will provide us with, so let’s just get started... Without any further delay, let's get into the nitty gritty with Ted! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 02 Dec 2020 | 481. How To Eliminate Workplace Dysfunctions - Brandon Smith | 00:33:47 | |
Brandon Smith - Author, Speaker, Executive Coach Founder of The Worksmiths, and Host of "The Workplace Therapist". He went from not being able to order a pizza due to a debilitating stutter to become a master communicator. He went on to teach communication in two leading business schools and has won 12 teaching awards for his work in the classroom. Through his work with businesses, Brandon has helped countless employees go from being on the verge of getting fired to becoming some of the company’s top performers. Brandon learned the secret of urgency, what he calls ‘Hot Sauce’, and how different people react differently to it. Today he is the author of ‘The Hot Sauce Principle’. Used in the right amount, hot sauce can be the very thing that turns a bland or stressful workplace into a place of flavourful productivity. Check out Brandon's podcast too! The Work Place Therapist Podcast Check out Podium for your client communications platform too! www.Podium.com/starter to get started for free! Connect with me on IG, Facebook & LinkedIn @tershblisett | |||
| 11 Oct 2023 | The New Era of Business: Strategies for Success in the HVAC and Plumbing Industry w/ Noah Carter + Justin Riley | 01:01:52 | |
Is the traditional way of doing business becoming obsolete in the modern era? In this episode, Tersh Blisset and Joshua Crouch explore the changing landscape of service businesses, specifically in the HVAC and plumbing industry, and discuss how businesses can adapt to the new era of business. Our guests for this Service Business Mastery episode are our sponsors, Justin Riley + Noah Carter, the co-founders of Upfrog, a company that provides innovative solutions for service businesses. We have invited them to share their expertise and insights on navigating the evolving business landscape through innovative tech and sales strategies. Did you know that Upfrog helped generate over $1 million in revenue for their clients last year? This impressive statistic showcases the impact their strategies can have on service businesses. In this episode, Justin + shares actionable tips and strategies that service businesses can implement to thrive in the ever-changing business environment. - Noah shares his personal experience with running a successful service business. - We discuss the challenges service businesses face in the current uncertain climate. - The importance of striking the right tone in marketing and customer communication. - We explore the potential of emerging technologies, such as Chat GPT, and how they can be harnessed for business growth. - How Upfrog has helped service businesses launch successful campaigns and fill their calendars. - Integrating the Upfrog platform with Service Titan for efficient customer tracking and nurturing. - Justin + Noah provides key takeaways for HVAC, plumbing, and service businesses to adapt and thrive in the new era of business.
Key actionable takeaways: - Prioritize practical results and fundamental strategies over extravagant tactics. - Use platforms, like Upfrog, that integrate platforms like Service Titan for efficient customer tracking and nurturing. - Strive for effective communication and marketing strategies that resonate with customers. - Embrace emerging technologies, such as Chat GPT, to stay ahead and provide innovative solutions.
Join us in this episode as we explore the changing landscape of service businesses and discover how you can adapt to thrive in the new era of business. Don't miss out on valuable insights from Justin Riley and Noah Carter from Upfrog, and the actionable takeaways that can transform your HVAC, plumbing, or service business. This episode is kindly sponsored by: Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Visit our website: https://www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 13 Nov 2019 | 422: 5 Strategies to Shatterproof Your Service Business - Part 1 | 00:46:55 | |
Tersh talks with Scott Reib about how we can bulletproof our service businesses so that they will last the long haul! There are five strategies, and they are simply amazing! Click on this link to receive your FREE copy of Scott's book laying them all out in detail! Here is just a sneak peek at what we have in store for you!
Follow Scott on IG @thescottreib Get a TON of value from visiting Scott's website www.reiblaw.com/businessmastery Connect with Tersh on all social media @tershblissett --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 28 Sep 2022 | 685. Simplifying and Organizing Your Finances for a Small Business w Garrett Baird | 00:44:41 | |
As a service business owner, you must understand your numbers, like being able to read and interpret financial statements, knowing your breakeven point, and having a good handle on cash flow.
When you know your numbers, you can make informed, strategic decisions about where to allocate resources and which products or services are most profitable. Good number-crunching skills will help you run your business more efficiently and effectively. Though, it’s too stressful to keep all those numbers organized in your head, so you need tools and software to manage that for you.
Meet Garrett Baird, CEO of The Neat Company, a software company that provides financial management tools to small businesses. He started the company in order to help entrepreneurs who are struggling with organization and management. The goal was always to make life easier for business owners so they could focus on what they're passionate about. Now, businesses worldwide rely on Neat's software to keep things organized - it's no wonder Garrett is seen as a visionary in this space!
Join us as we talk with Garrett about simplifying the organization and management of your financial documents.
In this episode, we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small-town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.
Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager, and Director of Marketing. He’s also the Founder of Relentless Digital, where his focus is on dominating your local market online. Connect with him on LinkedIn.
Meet the Guest: Garrett Baird is President and CEO of The Neat Company (Neat). He joined the company in 2020 to lead its entrance into the digital accounting space, helping small business owners spend more time growing their businesses while transforming mundane bookkeeping into actionable insights.
Prior to Neat, Garrett was the Founder & CEO of Walletron, the mobile wallet platform company managing enterprise clients’ presence in mobile wallets like Apple Wallet and Google Pay. Walletron was the first platform of its kind to deliver bills via the mobile wallet, and Garrett was granted two US patents for mobile wallet bill presentments in 2017 and 2019. The business was acquired by Western Union and subsequently by ACI Worldwide in 2019.
Before joining Walletron, Garrett led channel sales and product management for Collections Marketing Center (CMC) and held roles in sales, product management, and web development for venture-backed startup firms, including Lumeta (spun off from Bell Labs), Incurrent Solutions (now part of ACI Worldwide) and IPO.com.
Links to content here: Follow Neat on Twitter Connect with Neat on Facebook Connect with Neat on LinkedIn
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. | |||
| 22 May 2024 | Mastering Business Harmony With The Kellys And Co. | 01:08:09 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, we're thrilled to introduce #Laura Kelly, the CEO of #Clover, and #Josh Kelly, Managing Member at #Clover.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by:
Connect with us!
Affiliate links:
| |||
| 24 Feb 2021 | 509. What Is The Biggest Challenge Of Starting An HVAC Business w Zach Psioda | 00:22:03 | |
Tersh talks with Zach Psioda from the HVAC Shop Talk Podcast! "I think a few people have talked about this, where you are a good technical person in HVAC and you believe that the HVAC gods will rain down business on you as appreciation for your progress and success, which doesn't happen." Zack is well known around the air conditioning community for his YouTube channels and multiple podcasts pertaining to the skilled trades, mainly the HVAC industry. He has owned multiple air conditioning businesses in North Carolina over the previous 20 years, and we tap into this experience to ask him to share his largest struggles when it comes to operating a business. In today's episode, Tersh and Zack talk about 5 reasons small business owners fail soon after beginning their heating and air conditioning business. They both speak from personal experiences within the business, and share topics that were never shared with them before they started their businesses! Our Deep Dive~
The most successful people out there are not half technicians and half owners...they step out of the van and become full owners. RESOURCES
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at https://ServiceBusinessMastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 17 Jul 2018 | 202: 6 Things you must know if you're planning to sell your service business - Plus 1 bonus tip! | 00:49:25 | |
Today’s interview is with a business broker named Patrick Lange. Patrick is based out of Florida on the pan handle, but services all of the surrounding states.
Listed below are a few of the tips we talk about-
Bonus!
Patrick Lange’s phone number is 352-440-4604 https://www.linkedin.com/in/patrick-lange-businessbroker/ www.businessmodificationgroup.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 06 Sep 2023 | Earn More Revenue with Fewer Techs With Billy Stevens | 01:09:29 | |
What if we told you that you don’t need more technicians to reach your next major revenue milestone? You can get there with the techs you’ve already got — you just need to make them more efficient. To explain what it takes to boost your efficiency, Billy Stevens, Founder & CEO at Sera Systems, joins the show armed with the many insights he’s gained fine-tuning Sera into the well-oiled machine it is today. Show Notes - Efficiency at Sera [2:48] - Building a business to sell boxes [18:26] - Spotting areas to improve efficiency [31:33] - Staying competitive with low prices [36:38] - Reaching your revenue-per-technician goals [27:35] Resources And People Mentioned: This episode is kindly sponsored by: Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Visit our page https://www.servicebusinessmastery.com Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 13 Aug 2018 | 205: 4 Almost Free Marketing Tips For Service Businesses | 00:16:50 | |
We oftentimes look to spend as much money as it takes to get a new client when often times it simply takes digging from within! Today’s episode is about the things we can do to improve our marketing without spending a fortune. Our guest today is Matt Smith from Service Industry Marketer. His goal is to share with others how he created success within his service business.
Below are 4 tips we talk about in today’s episode:
If you would like to reach out to Matt, below are the best ways to reach out to him. www.serviceindustrymarketer.com www.instagram.com/serviceindustrymarketer/ www.youtube.com/serviceindustrycoach www.facebook.com/serviceindustrymarketer
And if you would like to get in touch with Tersh, the links below are the best way to reach out to him! www.instagram.com/servicebusinessmastery/ https://www.youtube.com/channel/UC8Wgwjfr-TduZOY7cnKPhhg/featured --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 21 Dec 2021 | 628. Taking Customer Satisfaction To The Next Level With John Hightower | 00:24:01 | |
The success or failure of a business often hinges on one thing: Customer Satisfaction. With a combination of leadership and focus, your organization can reach the heights of customer experience. In this episode, Tersh Blissett & Josh Crouch discuss the mechanics of customer satisfaction with John Hightower, co-founder and CEO of Arch + Tower. John and company get into the nuts and bolts of what it means to be part of the team and what role leadership plays in achieving success. Tune in for more lessons in the service industry here. Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 16 Feb 2022 | 638. How You Can Leverage Reviews For Your HVAC Plumbing & Electrical Small Business With Brian Greenberg | 00:24:37 | |
How do you change the mind of an entire industry that has branded you in a negative way? Brian Greenberg, CEO of True Blue Life Insurance, believes that leveraging reviews is the key to turning things around. Brian has a license in selling life, health, property, and casualty insurance in all 50 U.S. states. He sits with Tersh Blissett & Josh Crouch and shares how he has managed to come off as the good guy in the industry whose agents get a bad rap. Listen in and learn more as Brian discusses the different strategies to get customers coming to you without ever having to do a sales pitch. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 01 Jul 2020 | 455 Don't Let Your Feelings Hold You Back in Business | 00:34:49 | |
How will holding a grudge hold you back in business?!? Derek Stone is going to share his experience with us!! | |||
| 09 Dec 2020 | 482. Let's Talk The Newest Water Filtration Technology for Your Home - Currie Gauvreau | 00:54:30 | |
Tersh talks with Currie Gauvreau from Honest Water Filters and Visionary Training Solutions about the latest products from Honest Water Filters. They also talk about #businessmanagment and how to offer these products! Check out this episode to learn more about offering water filtration to your residential clients! Currie@honestwaterfiltration.com www.visionarytrainingsolutions.com Currie@visionarytrainingsolutions.com @tershblissett on all social media --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 17 Nov 2022 | 693. Hiring a Marketing Agency vs. Building an Internal Marketing Team | 00:45:40 | |
Every contractor experiences growing pains, but not every contractor is equipped to handle those pains themselves. Thus, something we see a lot in growing service businesses is the struggle to decide between hiring a marketing agency and building/managing your own internal marketing team. This week’s guest is divulging his unique leadership philosophy, creative process, and proven revenue-driving strategies that will make growing your business as painless as possible. As the Vice President of Brand Experience, Matthew Tyner manages both internal and external marketers for Max Service Group, a client-focused HVAC and plumbing company operating across multiple states in the Midwest. Join us as we talk with Matt about how he manages his team of marketing specialists to get the right job done in the most effective ways possible. In this episode we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Matthew Tyner is the Vice President of Max Service Group, a client-focused HVAC and plumbing company operating across Ohio, Indiana, and Kentucky. Matthew has helped Max Service Group accomplish a total of 640% growth over three years, Blended Return on Ad Spend of $14:$1, and startup marketing agency revenue (client ad spend removed) from $0 to $3.5M in two years. Links to content here: LinkedIn: https://www.linkedin.com/in/matthewtyner Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 02 Nov 2018 | 212: 4 Ways To Have A Profitable Service Business W/ Mike Michalowicz | 00:23:54 | |
Mike and I talk about the ways new business owners can easily know if they are profitable without having to wait unit their bookkeeper or accountant give them their monthly P&L statement. You know as soon as you move the money to the appropriate accounts if you’re making money or losing money on each job. You also put your money into your profit accounts first! So you make a profit on every job rather than your profit being the number left over when the expenses are all paid.
1 Create 5 accounts, in the beginning, at your bank. 2 Determine the percentage of money that goes to each of those accounts. 3 Take out 50% of the profits each quarter to spend on yourself….NOT on the business! 4 Create a CapEx account to budget for future capital expenses within the business.
Reach out to Mike here www.mikemotorbike.com
Find Tersh @ Tersh@bluecollarroots.com or in our facebook group https://www.facebook.com/groups/153387135246751/
Get the book here: --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 02 Mar 2022 | 640. HVAC Ecommerce Business for Beginners w Justin Riley & Noah Carter | 00:29:42 | |
When we buy a product or a service, the first thing we do is check if it’s worth the price. This has become a challenge today, especially with online platforms where product prices are not available for the consumers to analyze. In this episode, HVAC eCommerce experts Justin Riley and Noah Carter from UpFrog talk about this sore spot for contractors. They sit with Tersh Blissett and Josh Crouch to share their insights on the importance of pricing transparency in any industry. Listen in as they provide solutions for contractors to overcome these problems while keeping their business models intact.
Love the show? Subscribe, rate, review, and share! https://www.servicebusinessmastery.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 25 Sep 2024 | The Secret to Explosive Business Growth by Mike Michalowicz ! | 00:35:30 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. Whether you're stuck at the $1 million mark or looking to scale further, Mike’s insights will give you the roadmap to turn challenges into opportunities and grow sustainably. 🔑🌟 In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by:
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| 27 Dec 2021 | 626. A Guide To Small Business Loans With Brandon Bolen | 00:37:36 | |
For an entrepreneur, a small business loan is often a lifesaver. Whether it’s to cover operating expenses, finance an expansion, or raise capital, business loans are one option taken by small business owners. In this episode, Tersh Blissett & Josh Crouch discuss the ins and outs of small business loans and financing with Brandon Bolen, Loan Officer at Live Oak Bank. Brandon talks about the nuts and bolts of financing loans for entrepreneurs, especially in the service industry, and we hear how important SBA loans are. Learn more about financing your business through SBA loans by tuning in. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 03 Aug 2022 | 665. Create Emails That Don't Suck w Rob & Kennedy | 00:48:40 | |
On today's show, we talk about emails and how bad it sucks creating them... From email leads at zero… to becoming email marketing heroes… our guests will give you kick-ass email strategies to help you scale your business. You might know them as hosts of the very entertaining podcast, The Email Marketing Show, or as the founders of the survey platform that makes you sales, ResponseSuite – my guests this week are fast becoming recognized as two of the most dynamic speakers in the world and for reshaping the way we think about email marketing… Red-haired Rob is a comedy stage hypnotist, and platinum-haired Kennedy a psychological mind reader (or mentalist as they call it in the US), who have spent almost 18 years each relying on their skills of getting into other people's heads to carve out successful careers in show-business. Now as founders of EmailMarketingHeroes.com, Rob and Kennedy's mission is to save the world from that grubby old-fashioned email marketing we've all grown to loathe, and give others the tools to become the Email Marketing Heroes in their small businesses. Wherever you happen to be in your relationship with email marketing, Rob and Kennedy are here to help you make more sales and grow your business by sending more emails that people love receiving. In this episode, we discuss:
Important Links:
--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 29 Jan 2018 | Customer Reward Programs - Steven Bostic | 00:26:47 | |
Steven Bostic tells all about his new mobile app that is used as a rewards based program for home service based businesses. Steven’s program was originally designed to work with nonprofit companies, but it works so well for home service businesses that they have redesigned the program to help us provide more value to the customer. If you would like more information on this program, reach out to myself on facebook on the Service Business Mastery Podcast group page, or click this link WWW.shoppingboss.wix.com/HVAC --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 15 Mar 2023 | How Bluon Built the Largest HVAC Community on Earth w/ Peter Capuciati | 00:41:58 | |
One of the things that make the HVAC industry unique from other trades is its complexity. It’s common to see two HVAC systems using different parts for the same function, even if they were made by the same company. The problem worsens if a technician has to work with aftermarket parts while still ensuring compatibility. This makes experience and knowledge acquired through years of hands-on work critical, especially for technicians that regularly need to make decisions on the ground. What makes it even more difficult is the lack of a brand-agnostic database for HVAC systems that technicians can cross reference, making information difficult to access and pass on to the newer technicians with limited experience. This stunts industry growth and frustrates both clients and contractors. This is the problem that Peter Capuciati and his company has addressed with Bluon, a mobile app and support platform designed for HVAC technicians, contractors, suppliers, and distributors. In this episode of the Service Business Mastery podcast, Tersh and Josh talk to Bluon’s CEO and chairperson Peter Capuciati. Peter shares the story of how attempting to release a new kind of refrigerant opened their eyes to the problems of the industry, and how those realizations resulted in the creation of Bluon. Peter shares the pain points that every technician faces while working with limited knowledge in the field, and how using Bluon helps alleviate those issues. He also talks about expanding the app’s features to benefit contractors and suppliers to make working in the HVAC industry more efficient and profitable for all. In this episode we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Peter Capuciati is the Chairman and CEO of Bluon, INC. They created and continue to maintain the biggest HVAC database in the world, used by a third of all HVAC technicians in the US. Peter is a serial entrepreneur who found success in commercial real estate, but is a nuclear physicist by training.
LinkedIn: https://www.linkedin.com/in/peter-capuciati-9625b4206/ Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 18 Aug 2021 | 538. What Programs Will Allow You to Operate Your Business Remotely? | 00:22:31 | |
Service Business Mastery Podcast www.ServiceBusinessMastery.com | |||
| 31 Jan 2024 | Mastering The Art of HVAC Project Optimization With Al Levi | 00:41:14 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to host Al Levi, business consultant, and CEO of The 7-Power Contractor. Tap into the expertise of Al Levi, a seasoned business consultant with over 25 years of hands-on experience, transforming contracting businesses effortlessly since 2002. In this episode, here's what you can expect to learn:
The 7-Power Contractor is a business consulting firm that specializes in helping service and installation-based contracting businesses operate more efficiently and achieve greater success. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by:
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| 25 Sep 2019 | 415: How To Instantly Gain 700 Testimonials For Your Product w Marisa Murgatroyd | 00:21:46 | |
Tersh and Marisa talk about how she gameified a process that earned her 700 testimonials, and how you can do the same thing for your business! Learn more here! Read what Tersh is reading: Follow Tersh on all social media by searching the username @tershblissett --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 15 Dec 2021 | 624: The Upsides Of Solar Electricity For Homeowners With Peter Roth | 00:33:47 | |
There’s a lot of talk about solar electricity, but not many homeowners have made the switch. Here to debunk some misconceptions about going solar is Peter Roth, owner of Solar Wise. They help homes across the US gain access to solar panels. In this episode, Peter chats with Tersh Blissett and Josh Crouch about what people might have gotten wrong about solar panels. He breaks down the benefit of going solar not only for the world but, most importantly, for your wallet. Tune in to learn all about it! Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 21 Nov 2022 | 695. What the Future Holds for the SBM Podcast w/ Tersh Blissett and Joshua Crouch | 01:04:49 | |
We wanted to give our new listeners a chance to get to know the hosts of our show better So this episode you all just get to hang out with us as if we were grabbing a coffee and talking about our day. For those of you who have listened to Service Business Mastery for a while, welcome back to our show!
Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 26 Feb 2020 | 439: How Do I Grow My Business? | 00:47:20 | |
Today’s guest is Terry Lammers (LAMM-ers), Certified Valuation Analyst and cofounder/managing member of Innovative Business Advisors. He was President and Owner of Tri-County Petroleum for 20+ years before joining Regions Bank as VP of Commercial Banking after selling his business in 2010. Armed with vast financial expertise and decades of hands-on business leadership, Terry now works with his team at Innovative Business Advisors to guide current business owners looking to sell their enterprises, as well as prospective buyers. Terry’s new book, You Don’t Know What You Don’t Know, is an in-depth examination of the process of buying, growing, and eventually selling a business. With Terry’s guidance, both current and aspiring business owners are sure to walk away with a wealth of knowledge and advice to lead them down the path to business success in every stage.
Reach out to Terry at Terry@innovativeba.com https://thermogrid.org/demo/ Check out a demo for thermoGRID here! Follow Tersh on social media @tershblissett --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 10 May 2023 | CompanyCam Integration: The Key to Effective Contracting Management w/ Sammy Petersen & Claire Ficke | 00:24:56 | |
In this episode of Service Business Mastery, Tersh and Josh interview two Business Development Representatives from CompanyCam, Claire Ficke and Samantha Petersen, who are passionate about empowering women in various industries, including HVAC, plumbing, roofing, windows, remodeling, and solar. We highlight their experiences attending Women in HVACR events, networking, and sharing knowledge with others. We also talk about how CompanyCam's innovative app simplifies documentation and enhances collaboration for contractors, with a specific emphasis on the importance of photo documentation for project quality and marketing success in the HVACR industry. Resources And People Mentioned:
This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 13 Mar 2024 | AI or Authentic? Pierce Birkhold's Tech-Savvy Insights! | 00:37:13 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Pierce Birkhold, Founder and Head of Revenue Strategy at RealWork Labs. Pierce Birkhold is a dynamic entrepreneur and technology innovator known for his leadership in the startup ecosystem. In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by:
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| 13 Feb 2021 | Working w/ Residential Property Managers | 00:35:55 | |
An impromptu discussion about working with residential property management customers. How to gain customers and how to make the relationship work for your business. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 28 Feb 2018 | Weekly Business Update - Feb 28th, 2018 | 00:15:10 | |
● We have finished filling out the paperwork for BizPAL ○ The program that Patrick has is supposed to help us recruit new team mates faster! ● I interviewed Craig Cody about the 2018 Tax law update, and he helped to clear up some questions I had on the new tax code. ● Had a meeting with the local Ronald McDonald House. ○ We are installing 15 ptac units in the home at no charge to the house for the labor. Trane is also donating 2 of the systems. ● Brandon and I went and looked at a system that some worthless individual installed...we lost the quote because he was $300 less than us, but he did a horrible job on the install. ○ Pictures will follow be posted in the Facebook group https://www.facebook.com/groups/153387135246751/ ● Buy Local Lunch networking event ○ Great place to get to know business owners of local businesses. ○ There were 130 owners in the room. ● Service Titan onboarding webinars at random times throughout the week ● Soccer event in Charleston, and watched Atlanta United play against Charleston Battery --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 26 Mar 2025 | AI-Powered Scheduling Helping Contractors Get More Leads & Maximize ROI with Nikolai Matveev & Daniel Fuentes | 00:59:39 | |
Learn how to automate tasks, save time, and increase your profit. ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode of Service Business Mastery podcast, hosts Tersh Blissett and Joshua Crouch engage with Daniel Fuentes and Nikolai Matveev, founders of Cardinal Plumbing, Heating and Air. They look into the challenges of implementing online scheduling systems in a service business, covering everything from technological integration to operational efficiency. Daniel and Nikolai provide valuable insights on navigating the digital transformation, effective adaptation strategies, and preparing for future advancements in service industry technologies. This discussion emphasizes crucial aspects such as optimizing online booking systems and ensuring long-term operational efficiency for both the service providers and the company. Timestamps ⏰00:00 - Episode Recap In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Unlock Your Special Autobot Discount Now! 🌟 Save $1,500 on Autobot setup exclusively through our podcast. No long-term commitments required. Pay only for the results you see. Transform your booking system with state-of-the-art automation today!
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| 27 Oct 2021 | 618. Easy Tips On How To Operate Your Home Service Business Remotely With Tersh Blissett | 01:04:31 | |
Do you want to operate your home service business remotely? Softwares like ServiceTitan, Podium, Zapier, Slack, and Zoom are must-haves! The show’s guest today is Tersh Blissett, Chief Executive Officer at Service Emperor. Tersh discusses with Josh Crouch that every decision he makes with his team daily is to stay remote. Join in the conversation as Tersh gives valuable automation strategies to make processes seamless. If you want to operate your business remotely, you need to listen to this episode. Tune in! Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 17 Feb 2021 | 508. 8 Secrets on How to Grow Your Home Service Business' Digital Marketing from Bill Rossell w 1SEO Digital Agency | 00:39:32 | |
Tersh talks with Bill Rossell from 1SEO.com Bill is the Vice President of Client Relations at 1SEO.com, Bill leads the Client Relations Managers, who provide direct communication with the clients of 1SEO Digital Agency. They ensure clients see an ROI from their online marketing that is provided by 1SEO.com. Bill previously led numerous Sales and Marketing teams as the Regional Vice President of Sales with YP.com and the Director of Online Marketing for North America with 1&1 Internet. He has a passion for leading people and helping them to develop both personally and professionally. In today's episode, Tersh and Bill talk about 8 industry secrets related to your digital marketing campaigns as an owner of a home service business. Bill Rossell shares tons of the low hanging fruit that we are often overlooking when it comes to our digital marketing package! Our Deep Dive~
60% of your clients still look in the organic section!!! RESOURCES
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at https://serviceemperor.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 04 Oct 2023 | Innovate Your Business with CHATGPT and STORYBRAND Featuring RICK BERGMAN | 00:40:51 | |
In this episode of the Service Business Mastery podcast, host Tersh Blisset is joined by guest Rick Bergman for an engaging discussion on innovative techniques to grow your business. Despite Joshua being absent due to a speaking engagement, the conversation flows seamlessly as they dive into various topics that are crucial for service business owners, managers, and technicians. One of the key highlights of this episode is the importance of utilizing technology to streamline operations and stay ahead of the competition. Rick Bergman shares his insights on tools such as Chat GPT and STORYBRAND, which can revolutionize the way you communicate with your audience and market your services. They explore the power of AI-generated content and the benefits it can bring to crafting effective messaging for your business. The episode also delves into the significance of storytelling in business. Rick emphasizes the role of understanding your customer and creating a customer persona to guide your marketing strategies. They discuss how storytelling has been used for centuries as a powerful tool to captivate and engage audiences, and share practical tips on how to leverage storytelling techniques to make your business stand out. Throughout the episode, Rick Bergman's expertise and insights shine, making this episode a must-listen for service business owners looking to innovate and grow. From leveraging technology to crafting compelling stories, this conversation offers valuable strategies and ideas to boost your business to new heights. Don't miss out on this enlightening episode of the Service Business Mastery podcast with Rick Bergman.
This episode is kindly sponsored by:
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Visit our website: https://www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 19 Mar 2025 | How to Sell Your HVAC Business for Maximum Profit with Joe Strittmatter & Brian Cohen | 00:26:55 | |
Learn how to automate tasks, save time, and increase your profit. Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at the Service World Expo 2024 in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Joe Strittmatter, Former Owner, Strittmatter A/C, Heating & Plumbing, Former Regional President at Granite Comfort LP, and Brian Cohen, a business strategist specializing in HVAC transactions at SF&P Advisors. They delve into the challenges of selling a service business, covering everything from the emotional aspects to strategic planning. Joe and Brian provide valuable insights on navigating business negotiations, effective succession planning, and preparing for life after the sale. This discussion emphasizes crucial aspects such as business valuations and ensuring long-term success for both the seller and the company. Timestamps ⏰00:00:00 - Episode Recap In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
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| 15 Sep 2022 | 678. Reactivate Your HVAC & Plumbing Client List | 00:44:19 | |
Service Business Mastery Podcast show notes: How to Re-Engage Your Current Client List
Is It Because We've Always Done It This Way, Or Is This The Best Way To Do It?
How to Keep Your Customers Responding to Your Text Messages
Introverts in the Workplace Struggle with Technology
How to create a personalized digital invoice for your business
How to make small business marketing easier with upfrog
New Podcast: Service Business Mastery
Key Resources From The Show:
This episode is kindly sponsored by the following:
Listen to this podcast and get equipped with essential business advice from this impactful conversation. So, what’re you waiting for? Tune into this episode immediately and get one step closer to becoming the successful owner of your dreams. Subscribe to Service Business Mastery on Apple Podcasts, Spotify, our website, or wherever you get podcasts to hear more such fascinating and insightful stories. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 20 Dec 2023 | How AI Is Going To Impact The Customer Service Side Of Home Services | 00:48:32 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private equity to revolutionize business communication. In this episode, here's what you can expect to learn:
Avoca AI enhances HVAC and Plumbing businesses by integrating advanced artificial intelligence. It empowers technicians, improves customer service, and boosts revenue through features like real-time advice and 24/7 availability. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by:
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| 31 Mar 2021 | 517. How to Stand Out In A 3 Second World w Brendan Kane | 00:30:06 | |
Tersh talks with Brendan Kane, The Author of Hook Point, How To Stand Out In A 3-Second World! Brendan Kane is a business and digital strategist for Fortune 500 corporations, brands, and celebrities. He thrives on helping his clients systematically find and engage new audiences that reward relevant content, products, and services with their attention and spend. Brendan transforms complexity into simplicity with tools and methods that amplify growth and enable execution. Starting his career at Lakeshore Entertainment, Brendan oversaw all aspects of their interactive media strategy. He worked on 16 films that generated a worldwide gross of $685 million dollars and pioneered the first-ever influencer campaign to effectively promote Lakeshore’s movies. He then went on to build applications, platforms, and campaigns for celebrity clients such as Taylor Swift, Rihanna, Katie Couric, Charles Barkley, Michael Strahan, Zoe Saldana, Jason Statham, supermodel Adrianna Lima, and pro skateboarder Ryan Sheckler. Brendan is known for creating an innovative application for Taylor Swift and Rihanna that can automatically turn any Facebook profile into a website in less than 60 seconds. More than 50 million people worldwide have accessed the applications and platforms that were created for his celebrity clients. He also served as vice president of digital for Paramount Pictures and helped scale one of the largest social optimization firms in the world that work with brands such as Disney, Fox, NBC, Netflix, Xbox, LinkedIn, and many notable fortune 100 companies. Kane is most recently known for generating one million followers in over 100 countries in less than 30 days. He went on to publish the best-selling book One Million Followers, which breaks down how he was able to achieve such a feat.
RESOURCES
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 18 Feb 2021 | Dispatcher Responsibilities and Tips | 00:33:23 | |
Dispatching is a really hard job that transcends description. In this episode, we talk about the job. Scheduling, phone answering and the actual dispatching of calls. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 09 Aug 2023 | The Do’s & Don’ts of AI in Customer Service [for the Trades] w/ Michelle Ashton Jeppesen | 00:46:54 | |
In this episode of Service Business Mastery, Tersh speaks with Michelle Ashton Jeppesen, Director of Business Development & Customer Success at Jill’s Office, about the role of artificial intelligence in customer service. Michelle explains why the human touch will always be vital in customer service, while identifying key areas AI can still help you deliver better results for your customers. Michelle also shares how Jill’s Office helps ensure their clients never lose money on costly missed calls and the best strategies service businesses can implement to interact with their customers. SHOW NOTES - How Jill’s Office is helping service businesses [7:21] - AI vs. the human touch [13:54] - AI and the dreaded one-star review [16:23] - Customer service is the true differentiator [29:28] - The true cost of a missed call [38:37] Resources And People Mentioned:This episode is kindly sponsored by: Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 20 Nov 2018 | 214: Mistakes Made When Starting A Business w Travis Smith of Sky Heating | 00:50:51 | |
Tersh speaks with Travis Smith about the following topics in this episode: -Starting a new business by acquisition -Starting a new business the traditional way -Some pain points of relying on technology while running a business -How to successfully operate a multi-million dollar HVAC company -What it is like growing up in the industry with his father owning a business Please reach out to Tersh with any questions or opinions about the interview at Tersh@bluecollarroots.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 12 Sep 2022 | 675. Gaining Financial Freedom through Franchising with Kim Daly | 00:21:30 | |
Kim Daly has spent the last 20 years helping people achieve financial freedom by enabling them to find the perfect franchise opportunities. Her skill for matching a client’s background, interests, skills, finances, and life goals to the ideal opportunity has made her one of the top franchise consultants in the country. Today, we are here to pick her brain and gain some insight into what can seem like a daunting process - deciding on the perfect franchise to enable you to gain financial freedom.
[00:01 - 05:46] Opening Segment
[05:46 - 12:23] What It Takes to Own a Franchise
[12:24 - 19:48] Gaining Success in the Franchising Space
[19:49 - 21:29] Closing Segment
Quotes:
“What you’re really doing when you invest in a franchise is you’re buying a partnership. This is all about the people.” - Kim Daly
“Widgets are not making people successful. It’s leadership, culture, and relationship that you’re buying into that’s infinitely more important than the widget that your business actually sells.” - Kim Daly
Connect with Kim by visiting www.TheDalyCoach.com. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 16 Dec 2020 | 483. 3 Things to Focus on in an Uncertain Economy | 00:44:40 | |
"Cashflow problems are just a symptom of a bigger issue" -Courtney DeRonde Tersh gets to talk with Courtney DeRonde from TDT CPAs & Advisors about the 3 things I should be focused on during an uncertain economy! Courtney is kind enough to share a special offer for you as a listener of the Service Business Mastery Podcast! Just click the link above! The first 25 listeners will get the course for 50% off and an e-book! PLUS, a 1-hour phone call with their team to help answer any questions you may have about the ebook or the video course! The course will dive much deeper into the three things below.
We went into a ton more detail on each of these three things listed, and you'll be smarter once you have listened to the episode!! Connect with Courtney and her team by visiting their website www.tdtpc.com/SBM Connect with Tersh on social media @tershblissett on most every platform...except snap chat...he's not hip enough for that! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 05 Mar 2025 | How College Debt is Trapping Students While Trade Jobs Create Millionaires with Kate Cinnamo | 00:36:15 | |
Learn how to automate tasks, save time, and increase your profit. No coding required! ----------------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this engaging episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch sit down with Kate Cinnamo, the Executive Director of Explore The Trades. Kate shares her expertise on the critical role of education and partnerships in the trades industry. They discuss the importance of addressing the technical talent gap, the utilization of educational resources to support industry growth, and personal stories that underscore the impact of strategic educational initiatives on professional and industry development. Kate also emphasizes the role of Explore The Trades, an organization that facilitates connections between the education sector and the trades industry, promoting collaboration, learning, and ongoing development in a dynamic environment. In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Timestamps ⏰ 03:43 Introduction of Kate Cinnamo as the Executive Director of Explore the Trades. 05:43 Understanding the Role of Contractors in Education Partnerships. 07:02 Conversations on Career Choices for Kids and Self-Growth 17:54 Pandemic Lessons: The Growing Appeal of Hands-On Training 20:02 Personal stories on the impact of education in the trades industry. 24:06 How Contractors Contribute to Education and Community Growth 31:53 Connecting with Explore the Trades to Help Contractors Support Trade Education and Local Initiatives.
LinkedIn: Website:
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| 12 Aug 2020 | 462. How to Develop A Strong Mentor Mentee Relationship w Kevin Harris | 00:29:53 | |
In today's episode, we talk about writing our own obituary! While this may sound like it outside of the normal box of thinking, it is something that is very normal when it comes time to give away your time as a Mentor to someone else. Kevin Harris of Radical Mentoring speaks with us today about what we should do if we are asking to be someone else's mentor, and how we should act as someone who is a Mentee. Learn more from Kevin and his group of leaders by visiting their website www.radicalmentoring.com There is a ton of amazing free resources on their website, and they will help guide you along the path of mentorship! Good luck!
Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 13 May 2022 | 653. Know your numbers before Summer Hits w Jim Kruspe | 01:10:04 | |
Know your numbers before Summer Hits w Jim KruspeEpisode Overview Is your business thriving, or are you just getting by? How would you even know if you do not know your numbers? You need not worry because your favorite Service Business Mastery Podcast is back with a topic that is crucial yet rarely discussed- "Know Your Numbers and How to Do Right Pricing”!
So come, Join Tersh Blissett and his co-host as they talk with Jim Kruspee (CEO of Profit Solutions Group) about how to properly price your service offerings and why having the right pricing is so important for your business! Let his nuggets of wisdom goals guide you in owning a thriving, profitable, and ever-growing business. (“Jim Kruspe is a business coach and consultant who specializes in working with small business owners, entrepreneurs, and multi-million dollar companies. Jim helps small businesses and entrepreneurs achieve work-life balance, pursue vision and strategy, and focus on priorities. He graduated from the University of Kentucky with a BS and BA. He spent his early career doing inside sales on the warehouse floor and then moved up to territory management and mid-level management with one of the nation's top HVAC suppliers. In recent years, Jim has partnered with savvy business professionals and been a minority owner in several businesses. He took a unique approach to growing their market share in new markets by showing them how to run a profitable business. Jim has more than 20 years of combined experience in management, sales, and coaching in the trades and professional service. In addition to his vast knowledge of starting, growing, and improving businesses, you gain access to his large network of colleagues that can help in various aspects of your business..”) Are you a business owner who wants it to succeed, or is your business doing well, but you're unable to measure its effectiveness? Then this podcast is for you. In this episode of the Service Business Mastery Podcast, you will learn how to set your prices correctly and how to know your numbers. Jim advises that in addition to investing in the skills required to run your business effectively, you should also invest in the financial skills that every business owner requires to thrive. Financial information may intimidate you, or you may rely on your accountants and bookkeepers to handle all of your financial work for you, which is why OUTSOURCING such work has its own set of benefits. [00:36:00] “I love numbers, but bookkeeping and taxes are unbearable to me, so I strongly recommend that you do what you do best and delegate things you can outsource, such as accounting and payroll. There are advantages to doing so, especially if you are the CEO of a company,” Jim Kruspe --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 21 Jul 2021 | 602. Stop losing money by modernizing your website w Michael “Buzz” Buzinski | 00:49:15 | |
Tersh and Josh welcome Michael “Buzz” Buzinski, of Buzzworthy Integrated Marketing, to discuss how to "Stop losing money by modernizing your website". Here is a little information about “Buzz” Michael “Buzz” Buzinski is a life-long entrepreneur, a digital marketing thought leader, an author, and the Chief Marketing Officer of Buzzworthy Integrated Marketing. He has worked with over 750 service-based businesses and helped them make their digital marketing S.I.M.P.L.E. (Streamline, Identify, Market Research, Plan, Launch, and Evaluate). Using the Rule of 26, Michael can double any website’s revenue. Michael’s sole mission is to help entrepreneurs avoid the time drain and frustration of managing profitable digital marketing campaigns. Michael and the team at Buzzworthy work exclusively on the integrated marketing needs of privately owned businesses. Their service offerings are focused on increasing their clients’ digital presence, and they are dedicated to the bottom line while creating the highest return on investment and giving business owners the freedom to focus on their business. Buzzworthy has been nationally recognized by the American Marketing Association for its innovative approach to digital marketing for small to medium-sized businesses. On today's episode, Tersh & Josh talk with “Buzz” about how to avoid leaving money on the table by modernizing your website. Our Deep Dive~
RESOURCES
- https://ruleof26.com - https://www.linkedin.com/company/urbuzzworthy/
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 14 Aug 2024 | Unveil the secrets of success with Brad Hone! | 01:01:46 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're excited to welcome Brad Hone, Senior Vice President of Sales at Air Scrubber. 🌬️🌟 Under Brad's leadership, Air Scrubber has become renowned for its innovative air purification solutions, improving indoor air quality and promoting healthier living spaces. 🏠🌿✨ In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
This episode is kindly sponsored by:
Connect with us!
Affiliate links: | |||
| 18 May 2022 | 655. Let's Talk Home Service Business Branding with Thaddeus & Evan | 00:45:16 | |
Hey, we're back with another interesting and fun episode for you! If you want continued success during these times when business may slow down or dip completely, then an ‘off-season marketing strategy' will help strengthen what has already been done right! Do you want to improve your marketing strategy and get better results? No need to worry as we bring you an episode where two expert digital marketing strategists, Thaddeus Tondu and Evan Hoffman, discuss the secrets to off-season marketing. Join Tersh Blissett and his co-host on the Service Business Mastery podcast as they talk branding with the magazine branding expert himself, Evan Hoffman, and his partner, Thaddeus Tondu. Evan and Thaddeus are the hosts of the HVAC Success: Secrets Revealed podcast and the owner of OnPurpose Media, (A digital marketing agency driven by purpose and heart). In the show, they also talk about how you can make your business stand out and different things you can do to make your business more profitable. Let Tersh Blissett and Josh Crouch be your guide in getting you to the top here at Service Business Mastery. Tune in as they sit down with these amazing business owners, leaders who share valuable insights about management, marketing, pricing, human resources and so much more so a podcast dedicated to revealing the success secrets to create and unleash the ultimate HVAC business. Let their nuggets of wisdom goals guide you in owning a thriving, profitable, and ever-growing business. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 30 Aug 2023 | Retain Your Clients — Even When They Move with JB Brewster | 00:35:22 | |
It’s 5x more expensive to acquire a new customer than it is to retain an existing one. That means, if you want your business to thrive, you need to do all you can to retain your customers. But what happens when they decide to move? In this episode, JB Brewster, Co-Founder at Is My Customer Moving, joins the show to explain how the revolutionary tool offered by his organization can help you be more proactive in retaining your customer base and save on customer acquisition. Show Notes - Why the client is your most valuable asset [8:44] - How to stop your “leaky bucket” [14:12] - Using moving data for new customer acquisition [19:00] - Getting started with the program [22:42] - [27:35] Resources And People Mentioned: Is My Customer Moving (visit their website) This episode is kindly sponsored by: Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 02 Sep 2022 | 673. Interviewing, Hiring, and Retaining Top Talent For Your Home Service Business | 00:46:41 | |
Service businesses are always going to be looking for great, new employees to join their teams… but to find the best candidates for the position(s) you’re looking to fill, you must have a strategy in place.
But what kind of strategy? Ultimately, it’s a recruitment marketing strategy. You want to market your service business and all the benefits that come with working for you so that you can hire the BEST top talent you can find.
Meet Ryan Englin, a Core Fit Hiring™ Coach, Recruitment Marketing Partner, and CEO of Core Matters, a marketing agency whose mission is to help business leaders like you challenge the status quo and think outside the box to approach the age-old problem of hiring from a new angle. Ryan has found hiring to be a common pain point amongst his clients, so he started helping his clients market for recruitment.
Join us as we talk with Ryan about how to approach interviewing, hiring, and employee retention as a service business.
In this episode we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.
Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Meet the Guest: Ryan Englin’s career began in the corporate world where he learned how to hire top performers using automated processes. Now, he’s bringing that expertise to trade-based companies, equipping small business owners with what – and WHO - they need to reach the next level. He’s currently a Core Fit Hiring™ Coach, Recruitment Marketing Partner, and CEO of Core Matters, a marketing agency whose mission is to help business leaders like you challenge the status quo and think outside the box to approach the age-old problem of hiring from a new angle. He’s also the host of the Blue Collar Culture Podcast and author of How to Hire the Ones You Won’t Want to Fire.
Links to content here: https://www.linkedin.com/in/ryanenglin https://www.amazon.com/Hire-Ones-Wont-Want-Fire/dp/1952831024
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 07 Jun 2023 | Thriving in Your Service Business: Leadership Tips from Lauren Vahey & Sarah Ghirardo | 00:27:54 | |
On this episode of Service Business Mastery, Join Tersh Blissett and Joshua Crouch as they welcome Lauren Vahey and Sarah Ghirardo to Service Business Mastery for an insightful conversation on tackling self-doubt and imposter syndrome. Lauren, who shifted her focus from dance to operations management, brings a fresh perspective on the role of mindset in business success. Sarah, with her extensive marketing and call center management experience, underscores the significance of strong leadership and effective people management in overcoming challenges. Consider building a strong mindset and addressing imposter syndrome to unlock personal and professional growth. Focus on empowering people, rather than just completing tasks, to become a successful manager or leader. Use Service Titan to optimize your scheduling and improve your business operations. This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
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| 22 Oct 2021 | 615. Here's Why You Need An Online Store For Your Contractor Business With Will Housh And Paul Redman | 00:22:37 | |
People want solutions online. If you don't have an online store, they'll find someone else who does. Join in the conversation as Will Housh, the founder & CEO of Contractor Commerce™, and Paul Redman, Vice President of Sales at HVAC Technologies, discuss the advantages of online shopping for contractors. You can list any product you want to sell. Just put them right on your website! Will and Paul's mission to future-proof contractors' businesses drives them to give you the tools you need to sell online. Are you ready to put your brand in front of your customers daily? Tune in! Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 05 Feb 2025 | AI Tools for Service Business Owners to Maximize Profits and Efficiency with Mark Paup | 00:48:40 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️💡 Mark dives into the cutting-edge tools his company uses to optimize dispatching, streamline business operations, and boost customer engagement. From enhancing scheduling efficiency to overcoming resistance to new technology, this conversation is packed with actionable strategies to help your business grow and stay ahead of the competition. 🚀📈
In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
Website:
Connect with us!
Affiliate links:
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| 17 Feb 2023 | Take Care Of Employees, And They Take Care Of You w/ Jim Clark | 00:27:00 | |
Unfortunately, the trades are filled with people who are qualified to be technicians, but have received no training to be a business owner and leader. Some people eventually figure leadership out, but the majority don’t and that leads to a lot of businesses failing and jobs lost in the process.
The truth is, leadership is an entirely different skill set from being a technician. You could be the best plumbing, electrical, or HVAC technician in the world and still fail at operating a business. Because apart from knowing the trades like the back of your hand, you also need to know people. And running a business is all about taking care of the people that work for you.
In this episode of the Service Business Mastery podcast, we talk to Jim Clark, owner of the Blue Diamond Consultants, a consulting company dedicated to coaching home service companies that want to grow and exit in the next 3 to 5 years. Having owned and sold his previous trade companies, Jim talks about the hardships and pain points he met along the way.
Jim specifically focuses on taking care of his employees, and doing everything he can to make sure that they love doing the work they do, even when times are tough. Jim also talks about creating a positive workplace culture that not only benefits your employees, but helps your business earn clients as well.
In this episode, we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.
Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Meet the Guest:
Jim Clark is the owner of Blue Diamond Consultants, a consulting company dedicated to coaching home service companies that want to grow and exit with generational wealth in the next three to five years. Having owned and sold his own companies, Jim brings with him the experience and knowledge as a business strategist that can help you grow your company and exit at the highest level.
Connect with Jim on LinkedIn: https://www.linkedin.com/in/ccmyersservices/ Connect with Blue Diamond Consultants on LinkedIn: https://www.linkedin.com/company/blue-diamond-consultants/
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 30 Sep 2020 | 470. Should We Invest In IRA When We Are Already Investing In Our Businesses w Terry White | 00:29:36 | |
Tersh talks with Terry White, President & CEO of Sunwest Trust. He has been working in the real estate & investment world for 35+ years, and he’s got the expertise to prove it. After graduating with a degree in Accounting and working as a controller for a local title company, Terry launched a small escrow company, which quickly gained a reputation for being honest, hardworking, and fair. In 2003, Terry took his success a step further and formed Sunwest Trust, Inc. Headquartered in Albuquerque, New Mexico, Sunwest Trust, Inc. was founded on the principle of offering clients real-world solutions to all of their self-directed IRA and escrow management needs. Today, Sunwest Trust, together with Sunwest Escrow, serves its clients as both escrow agents and IRA custodians for Individual Retirement Accounts. Terry has led Sunwest Trust with one goal: to provide outstanding service to each and every client by listening to them and learning exactly what they want. His passion lies in educating investors to build their own self-directed IRA’s, customized to fit their needs and financial goals. When he’s not in the office, Terry enjoys fly fishing, biking, traveling with his wife, and spending time in Colorado.
Connect with Tersh www.serviceemperor.com or on social media @tershblissett CONNECT WITH TERRY Check out this summary of Terry's book titled "When All You Have Is A Hammer...: An Informational Guide To Self-Directed IRAs": “If all you have is a hammer, everything looks like a nail.” Bernard Baruch, American Businessman As a young man, Terry White worked as a framer for his dad’s construction company. He used a big, heavy framing ax to pound 16-penny nails into 2 x 4s. An astute observer, he noticed that the finish carpenters on the site used a delicate, little hammer for their work of installing woodwork, window sills, and molding. The tool Terry used for his work was not the right tool for the job of a finish carpenter, nor did he have the skill to become a finish carpenter; he recognized that and took the lesson with him into adulthood. With that story in mind, Terry chose the title for this book to position the Self-Directed IRA as another tool you may use to achieve your retirement goals. It is his opinion that Self-Directed IRAs are not for everyone; but for the right person, a Self-Directed IRA may be just the right tool for the job. Self-Directed IRAs are great tools if you have the knowledge and skills about that in which you are investing, or want to acquire the knowledge and skills about that in which you want to invest; or are able to hire someone with the knowledge and skills about that in which you want to invest. Terry wrote this book as an informational guide for those who may be interested in Self-Directed IRAs. Readers will gain a broad overview of what owners of Self-Directed IRAs may expect and some of the investments they may purchase. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 30 Nov 2017 | Growing Your Best Service Technician W/ Andy Holt | 00:34:11 | |
1. How did you first get into coaching and training? 2. Tell us a little about Outdoor University. a. Where it is located b. When the classes take place 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry Clips from the actual Outdoor University. The best way we can get in touch with you in the future. ● Facebook- https://www.facebook.com/outdooru/ ● Toprate.com ● Andy’s Direct Line 706.888.2332 Mastery Questions ________________________________________ 1. What did your childhood smell like? 2. When/what was a choice or decision that you said no to when you wish you had said yes? 3. If you were not in the coaching industry what would you be doing? 4. Ok, you just passed away and your eulogy is being given….what do you hope will be said? What will people remember about you and what song will be sung? --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 30 Oct 2019 | 420: 5 Tips to 10X Your Life, No Matter Where You Are In Your Career-Personal Life w Carlos Rosales | 00:43:57 | |
Tersh talks with Carlos Rosales III about 5 ways you can 10X your life, no matter where you are in your personal or career life. Below are some of the tips they talked about!
Get in the game & get off the bench! 10x4chist.org/sbm is where you can learn more about Carlos www.kit.com/tersh/reading-for-success/ is where you can read what Tersh is reading. Connect with Tersh on social @tershblissett --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 26 Apr 2023 | Revolutionizing the HVAC Industry: A Conversation with Ken Goodrich & Billy Stevens | 00:34:52 | |
Hosts Tersh Blissett and Josh Crouch welcome Ken Goodrich and Billy Stevens to the Service Business Mastery podcast, where they discuss mergers and acquisitions in the HVAC industry. Goodrich and Stevens, who possess a wealth of experience in the home service sector, offer their insights into the increasing EBITDA multiples and how home service entrepreneurs can benefit from these trends. The conversation also delves into the importance of cultivating a strong company culture and creating a business model where technicians have opportunities for growth. Additionally, the guests shared their views on leveraging technology to enhance efficiency and profitability. Home service entrepreneurs looking for industry insights and growth strategies should not miss this engaging episode.
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| 22 Apr 2022 | 650. Email Marketing Like A Pro | 00:48:10 | |
“Email is a great way to get more work and referrals; so don't overlook that I know there are a lot of things to learn about advertising and how to acquire new customers, but don't forget about your existing customers. They are always going to be your best prospects.” -David Hoffman How to Use Email Marketing Like A Pro!“ServiceTitan Marketing Pro helps ServiceTitan customers leverage all of the homeowner information they have inside of ServiceTitan to deliver hyper-targeted email marketing campaigns to win more business. ServiceTitan Phones Pro helps ServiceTitan customers reimagine the entire phones and call booking experience so they can boost CSR efficiency and optimize every single customer interaction.” Today we’re thrilled to have marketing pro-David Hoffman with us!Join Tersh Blissett and Co-host Josh Crouch as they interview David Hoffman where they talk about the benefits of marketing automation and where the market's going, particularly in the trades versus perhaps some things that can bridge some gaps between the e-commerce world and the trades market. Let Tersh Blissett and Josh Crouch be your guide in getting you to the top here at Service Business Mastery. Tune in as they sit down with a passionate entrepreneur and a marketing manager. Let his nuggets of wisdom goals guide you in owning a thriving, profitable, and ever-growing business. (David Hoffman is an entrepreneur at heart who has started a company and developed multiple products from the ground up. With over 10 years of experience developing software products in both managerial, design, and development roles David has a great depth of knowledge in developing software products in multiple roles. He is currently a Sr Director of Product Management from Service Titan. He was in charge of the Service Titan Marketing Pro platform, which if you're not a user of Service Titan, is an email marketing and direct mail solution that helps automate some of your customer interactions, including follow-ups, which is built into the Service Titan framework.) In this episode, you'll learn about copywriting and email marketing. In case you're not interested in these topics, that's okay too. The stories and lessons shared here work for any marketing tactic. David Hoffman discusses how marketing pro came about and why it was created. Moreover, how are they doing it that has proven so successful for their company that they believe it is game-changing?- [00:25:00] [00:26:00] He says “Personalized, targeted email marketing is a key factor and which is in marketing pro we do,” says David Hoffman. [00:27:00] “and as someone who loves data, I’m able to tell you that clients who switch to Marketing Pro are gaining on media,” further he adds. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 04 Jan 2023 | How to Leverage Extended Warranties to Create Loyal Customers and Increase Revenue w/ Kevin Thornton | 00:47:34 | |
As a contractor, you know that offering extended warranties to your customers is a powerful way to add value and develop customer loyalty, but registering and managing warranties can be a pain to do on your own.
That’s when we look to Kevin Thornton, the VP & GM of Dealer Business Services at JB Warranties. JB Warranties is the nation's leading provider of extended warranties to the HVAC and plumbing industries. Their online system provides contractors with the most comprehensive and easy-to-use extended service agreement solution. What’s even better is that they are now partnered with Sera!
Join us as we talk with Kevin about how to leverage extended service agreements to create loyal customers and generate more revenue. Whether you don’t offer extended warranties, you’ve considered it, or you’ve tried and it was too much of a pain, Kevin’s going to share with you how JB Warranties can help you do it right.
In this episode, we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.
Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Meet the Guest: Kevin Thornton the VP & GM of Dealer Business Services at JB Warranties. As a field service industry expert, Kevin helps home services contractors thrive. He focuses on revenue generation, expense management and risk mitigation. Visit his website: Connect with Kevin on LinkedIn: https://www.linkedin.com/in/kevinthorntontx Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 12 Apr 2023 | Addressing Labor Shortage & Inefficiency: Expert Insights from Jeff Plant | 00:32:21 | |
Jeff Plant, a seasoned expert in the contracting industry, is here to share his valuable insights on addressing labor shortages and inefficiency. With years of hands-on experience, Jeff has navigated the challenges faced by service managers and developed effective strategies to improve efficiency in the field. Drawing from his extensive background, he offers a unique perspective on tackling issues such as labor shortages and technician training, making him an invaluable resource for those looking to level up their service departments. In this episode of Service Business Mastery, Tersh Blisset and Joshua Crouch are joined by Jeff Plant, an expert in business leadership and personal growth, where they talk about artificial intelligence, digital marketing, and search engine optimization.
SHOW NOTES
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 05 Jan 2022 | 630. Aaron Salow On How XOi Revolutionizes Data Gathering From The Field | 00:27:50 | |
Safety is of utmost importance in any construction project. To provide seamless remote support to workers on-site, XOi utilizes the latest technology to revolutionize their data gathering process from the field. Tersh Blissett by the CEO of XOi, Aaron Salow, discusses how they empower techs to collect information critical to the job site, all while ensuring quick response time and safety compliance. He emphasizes why this process must be episodic, given a more mentorship approach, and not just an opportunity to flaunt cutting-edge technology at your disposal. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 08 Oct 2018 | 20 Questions You Should Ask Your CRM Provider Part 2 | 00:31:33 | |
Tersh@bluecollarroots.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 22 Nov 2021 | 621: Overcoming Issues In Your Home Service Business With Ellen Rohr And Drew Cameron | 00:56:43 | |
Starting your own home service business can be challenging. There are several issues to overcome before starting a business, and our guests this episode will tell you how. Hosts Tersh Blissett and Josh Crouch sit down for business insights from Ellen Rohr from the Zoom Drain Franchise Company and Drew Cameron of Flow Odyssey. Ellen and Drew discuss how they started their service businesses, the challenges they faced, and how they are scaling and growing. Want to learn more business tips from Ellen and Drew? Then tune in! Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 15 Jan 2020 | 431: 5 Levers You Can Use to Shred Weight Even As A Busy Business Owner! | 01:15:48 | |
Today’s guest is Angelo Poli (PO-lee), transformation specialist and founder of MetPro, the advanced methodology that analyzes an individual’s specific response to diet and activity, and adjusts based on their personal needs and goals. Through MetPro’s tactful and personalized approach to health, Angelo and his highly-respected team have the ability to strategically redirect each of their clients toward achieving their greatest results.
Tersh talks with Angelo Poli about how we can improve our health and fitness as a busy owner or manager. They also speak about how this is accomplished quickly! Fret not though, there is a ton of business advice sprinkled in there as well! Listen closely for those easter eggs! www.metpro.co/sbm is where you can go to learn more about MetPro and how to become a better version of YOU! Today, we talk about
You're going to have your baseline testing completed, and the following results will shock you! If you've ever wanted to get in shape like your favorite actor or athlete, here is your direct connection to the people who help those individuals maintain their appearance!
This show is also made possible by our sponsor ThermoGRID! Click this link to learn more about ThermoGRID's CRM platform and by clicking here, you get 10% off of setup! You can also call 833-420-7473 This is really cool too! We are ranked 19th out of the business podcasts top 25!! Check out this link for more information on that!! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 22 Dec 2017 | Bonus - Flat Rate vs. T&M and Tool Expenses | 00:08:35 | |
In this Christmas bonus episode Tersh and Brandon talk through some of the decisions to be made in the new business --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 23 Sep 2020 | 469. How To Hire A Part Time Sales Manager Who Can Also Work Remote | 00:21:02 | |
Rene Zamora is a remote sales manager and shares some awesome information here about how to run a sales department and how we get out of our own minds as a salesperson who isn't great at sales! Tersh talks with Rene about his own experiences and they figure out how to help him become a better salesman for his business. Learn more about Rene and his business at https://salesmanagernow.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 05 Aug 2020 | 461. The Four Sets of Mindsets That Will Make You Successful | 00:43:53 | |
Before listening to today's episode, take a moment to complete this mindset assessment! It only takes 5 mins and gives you a ton of helpful feedback! While listening to today's episode, follow along to learn more on how you can improve your own personal mindset! If you'd like to learn more from Ryan, just click here to visit his website. If you are trying to operate your business as successful as possible, then you must know and understand the mindset of your team. A great leader understands their teams' mindset, but also understand their own mindset and how to improve them both! Learn more about Ryan here! Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 24 Jul 2024 | Unleashing Human Potential Through AI Powered Talent Intelligence With Jonathan Porter! | 00:55:05 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're thrilled to welcome Jonathan Porter-Whistman, CEO of WhoHire. 🌟🤝 Under Jonathan's leadership, WhoHire has gained recognition for its innovative recruitment solutions, helping businesses secure top talent and build effective teams. 🚀💼✨
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by:
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| 10 Jul 2024 | Work-Life Balance for Business Couples with Julie and Brittany | 01:01:12 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host #JulieBlissett, Director of Lasting Impressions at Service Business Mastery / Service Emperor and #BrittanyMcGovern, co-owner of Relentless Digital. 🌟 Julie excels in creating unforgettable customer experiences and driving service excellence. Service Business Mastery provides essential resources and insights for service business owners to thrive. 🌟 In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
This episode is kindly sponsored by:
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| 19 Jan 2019 | 221: David vs Goliath- How Solderweld is Shaking Up the HVAC Industry | 00:20:49 | |
Tersh talks with Lance Robinson of Solderweld about how he was able to break into the HVAC industry, and what it’s like competing with the really old manufacturing companies.
Solderweld provides the best product to solder aluminum coils for hvac systems.
Solderweld.us - website https://www.trutechtools.com/search.asp?keyword=solderweld - buy solderweld here --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 11 Sep 2024 | Mastering the Service World Expo-Tips from Industry Leaders on Maximizing Your Experience! | 01:00:05 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we sit down with Tom Peregrino, President at Service Nation, Jim Hinshaw the vice President at Service Nation & Chris Michel the training Director at Service Nation, three seasoned professionals in the HVAC and service business industry. They share their extensive experience in business leadership, team management, and the importance of strategic planning for business growth. They also highlight the value of networking and learning opportunities at industry events like the upcoming Service World Expo 2024. In this episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by:
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| 12 Aug 2022 | 668. Powerful Strategies for Training Apprentices Into Skilled Technicians w/ Al Levi | 00:51:05 | |
For your service business to be profitable and highly-rated, you need to have great technicians… But to have great technicians who will leave a legacy for generations to come, you need to put some systems into place!
Meet Al Levi (LinkedIn), a Business Consultant (website), Contracting Business Expert, and Author of The 7-Power Contractor (buy the book). With over 25 years of experience as a contractor and business owner, Al was able to implement systems in his business that enabled him to sell his share of the family business and retire before 50.
Join us as we talk with Al about how to create and implement systems in your business so you can finally have all the great technicians you’ve ever wanted!
In this episode we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.
Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Al Levi is president of The 7-Power Contractor® (formerly Appleseed Business), a business consulting and training firm that has helped hundreds of service and installation-based contracting businesses run better since 2002. He also is a columnist for Plumbing & Mechanical (PM) magazine and Reeves Journal and the author of “The 7-Power Contractor®: Run Your Contracting Business With Less Stress and More Success,” which lays out seven simple business powers that hundreds of owners have implemented successfully, often transforming their businesses.
A former contractor who worked for 25 years in every aspect of his family’s HVAC/plumbing business, Al put systems into place which enabled him to sell his share of the business to his brothers and retire from his family's business before he was 50. Al now helps other contractors learn to run their businesses with less stress and more success through consultations, workshops, webinars, his long-running column in PM magazine, and his new book, The 7-Power Contractor®.
Link to content here: https://www.linkedin.com/in/7powercontractor/ https://7powercontractor.com/product/7-power-contractor-paperback/
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.
Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player. | |||
| 30 Jun 2021 | 601. Tersh and Josh welcome Nick McDonald, of High Growth Coach, to discuss how to improve your company’s culture! | 00:41:19 | |
Here is a little information about Nick McDonald Unlike many other business coaching programs, who, at best only provide pieces of the puzzle, Nick has a practical battle-tested step-by-step process for success, plus the support to help you implement and improve over the long term. On today's episode, Tersh & Josh talk with Nick about what you can do to improve your company's culture Our Deep Dive~
RESOURCES
- https://www.highgrowthcoach.com - https://www.linkedin.com/in/highgrowthcoach/
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 25 Aug 2021 | 537. Teaching the Value Selling Framework with Chad Sanderson | 00:29:04 | |
Teaching the Value Selling Framework with Chad Sanderson --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 09 Apr 2025 | How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie | 00:36:24 | |
Learn how to automate tasks, save time, and increase your profit.No coding required! ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at the BDR Spark 2025 event, hosts Tersh Blissett and Joshua Crouch speak with Samantha Brazie, General Manager at Progressive Heating, Air and Plumbing. They explore the complexities of navigating the HVAC industry amidst the challenges of private equity acquisitions and maintaining a family-owned business ethos. Samantha shares valuable insights on preserving company culture, the importance of community engagement, and her personal journey from telemarketer to general manager, offering practical advice on leadership and adapting to market changes. This discussion highlights key elements such as maintaining company values amidst industry shifts and ensuring sustained community involvement and employee satisfaction, essential for long-term business success.
In this episode, here's what you can expect to learn:
Timestamps ⏰ 00:00 - Episode Recap 03:32 - Samantha Brazie's Background in HVAC and Transition from the Restaurant Industry 06:12 - Challenges and Values in Non-Owner Roles within a Company 09:08 - Impact of Private Equity on Company Culture and Retaining Family-Owned Business Values in a Competitive Market 09:46 - Acquiring Talent and Managing Consistency Amidst Workplace Changes Post-Private Equity 12:04 - Optimizing Hiring Processes and Company Culture with AI, Values Alignment, and Theft Prevention 13:49 - Enhancing HVAC Efficiency and Community Engagement Through Technology and Branding Strategies 19:26 - Balancing Business Needs with Community Support to Maximize Marketing Impact 20:48 - Brand Awareness and its Influence on Business Operations 24:10 - Networking and Learning at Industry Events 31:40 - The Importance of Coaching for Professional Accountability and Growth
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References: LinkedIn: Website: This episode is kindly sponsored by:
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| 19 Feb 2025 | How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne | 00:32:50 | |
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠 Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions.
Timestamps ⏰03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven.
In this Episode, here's what you can expect to learn:
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
LinkedIn: Website: This episode is kindly sponsored by:
Connect with us!
Affiliate links:
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| 28 Feb 2019 | 226:FLIP THE INTERVIEW PROCESS ON ITS’ HEAD w Alyssa Light | 00:34:40 | |
We talk with Alyssa Light about flipping the interview process completely around to create a culture that retains employees. Click the link below to get your copy of the email template!
Tersh@bluecollarroots.com on FB & IG @tershblissett Books I recommend --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 22 Jun 2022 | 661. Hiring for The HVAC, Plumbing & Electrical Trades Is A Piece of Cake! | 00:44:49 | |
Service businesses are always going to be looking for great, new employees to join their teams… but to find the best candidates for the position(s) you’re looking to fill, you must have a strategy in place.
But what kind of strategy? Ultimately, it’s a recruitment marketing strategy. You want to market your service business and all the benefits that come with working for you so that you can hire the BEST top talent you can find.
Meet Ryan Englin, a Core Fit Hiring™ Coach, Recruitment Marketing Partner, and CEO of Core Matters, a marketing agency whose mission is to help business leaders like you challenge the status quo and think outside the box to approach the age-old problem of hiring from a new angle. Ryan has found hiring to be a common pain point amongst his clients, so he started helping his clients market for recruitment.
Join us as we talk with Ryan about how to approach interviewing, hiring, and employee retention as a service business.
In this episode we discuss:
Check out these resources we mentioned during the podcast:
Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.
Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.
Meet the Guest: Ryan Englin’s career began in the corporate world where he learned how to hire top performers using automated processes. Now, he’s bringing that expertise to trade-based companies, equipping small business owners with what – and WHO - they need to reach the next level. He’s currently a Core Fit Hiring™ Coach, Recruitment Marketing Partner, and CEO of Core Matters, a marketing agency whose mission is to help business leaders like you challenge the status quo and think outside the box to approach the age-old problem of hiring from a new angle. He’s also the host of the Blue Collar Culture Podcast and author of How to Hire the Ones You Won’t Want to Fire.
Links to content here: https://www.linkedin.com/in/ryanenglin https://www.amazon.com/Hire-Ones-Wont-Want-Fire/dp/1952831024
Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. KEY TOPICS & SUBTOPICS
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| 07 Apr 2021 | 518. Wesley Stone Shares Secrets To Business Success | 01:21:00 | |
Tersh talks with Wesley Stone, the Owner of Carpet Pro Cleaners! But today's episode has a twist! Wesley interviews Tersh on today's episode of the Service Business Mastery podcast. They talk about everything from life coaching to how to deal with Millenials. You DON'T want to miss today's episode...it's longer than normal, but it is worth every minute! Wesley has owned his carpet cleaning business for over 11 years, and he shares many of the struggles that he has dealt with over the years, including dealing with depression after stepping away from the business once it was running on its own. If you are looking to journey out into the entrepreneur world, check out this episode because we cover topics across the board that will help you start your business. Our Deep Dive~
RESOURCES
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at https://ServiceBusinessMastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 12 Jun 2024 | Grassroots Genius Blueprint for Business Blossom With Derek Cormier | 00:49:53 | |
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, we're delighted to host Derek Cormier Founder and CEO at Climate Experts.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) This episode is kindly sponsored by:
Connect with us!
Affiliate links:
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| 20 Mar 2018 | 11 MAR 18 Weekly Follow-up | 00:05:13 | |
● We went live with Service Titan. ○ We had a few hiccups, but they were addressed instantaneously and are smooth sailing now. ○ Any problems that we faced were taken care of by the team at Service Titan as soon as we reached out to them. Most of the issues had to do with us not understanding how the program worked. ● My family was able to meet Vice President Mike Pence on Saturday morning when he flew into Savannah to watch the St Patrick's day parade. ● I had several networking events throughout the week, and they all went smooth. ○ We are still getting a fair amount of work from the networking. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support | |||
| 03 Oct 2022 | 687. How Artificial Intelligence Creates Business Opportunities with Neil Sahota | 00:12:50 | |
Today’s guest is Neil Sahota, an IBM Master Inventor, United Nations A.I. Advisor, professor at UC Irvine, and globally-recognized speaker and author. Neil is a founding member of the UN’s Artificial Intelligence for Social Good Committee, and he’s here to talk about the ways we can harness the power of AI and use it for social good. Neil is also the author of Own the A.I. Revolution, providing a future-forward look at A.I., focusing on how businesses can use it to commercialize while doing good in the world. We’ll discuss things like the challenges posed by A.I. and how we can overcome them, as well as which skill sets are going to be most important in the near future.
[00:01 - 03:03] Opening Segment
[03:03 - 12:04] Utilizing Artificial Intelligence
[12:05 - 12:49] Closing Segment
Quotes:
“You need fewer people working in manufacturing supplies.” - Neil Sahota
“The ability to create experiences just became a huge differentiator now, especially for companies.” - Neil Sahota
Connect with Neil through LinkedIn, Twitter, or visit www.NeilSahota.com.
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