Retail Relates (Paula, Gautham & Rich)

What pivotal decisions shape a successful career in marketing? Join us for an enlightening conversation with the esteemed Margaret Molloy, a global CMO and marketing expert, as she shares her fascinating career journey. Margaret discusses the bold choices that led her to success, including her move to the United States to earn an MBA and her recent decision to leave a long-term position in search of new opportunities. She emphasizes the importance of stepping out of her comfort zone and the invaluable role mentors have played in her life, likening them to an advisory board that provides diverse perspectives and support.

Discover how marketing can drive sustainability through powerful storytelling and effective communication. Margaret explains the synergy between brand marketing and performance marketing, highlighting how a strong brand ensures discoverability when consumers are ready to purchase. We also delve into the evolving skill set required of marketers today, from mastering new technological tools to developing essential soft skills like perceptive listening and building cohesive teams. This conversation underscores the importance of both strategic and tactical growth in the ever-changing marketing landscape.

Margaret also shares lessons learned from humility and innovation, recounting a personal anecdote about the refreshing perspective gained from a more startup-oriented mindset. We explore her passion project, #WearingIrish, which showcases Irish fashion designers and taught her valuable lessons about partnerships and creativity. The episode concludes with rapid-fire questions that reveal Margaret's personal preferences and early entrepreneurial experiences, offering a well-rounded and inspiring narrative that intertwines personal heritage with professional passion. Don’t miss this insightful episode filled with practical advice and inspiration for leaders and marketers alike.

TO PURCHASE HER SON EMMET'S BOOK ON "DREW DISCOVERS DIABETES" - YOU CAN FIND IT AT:  https://a.co/d/iLPn8HT

HE IS EAGER TO GET IT TO AS MANY FAMILIES, EDUCATORS, AND NURSES AS POSSIBLE.

 Margaret Molloy Biography:
Margaret Molloy has carved a notable brand management and marketing career, prominently serving as the Global CMO for Siegel+Gale for over a decade. Under her leadership, the branding agency flourished as she hosted hundreds of CMOs and thousands of guests worldwide at various industry conferences and private events. Margaret also shares her insights and the experiences of other marketing leaders on her podcast, "How CMOs Commit." An esteemed LinkedIn Top Voice and The Drum B2B Marketer of the Year, she is also recognized as a Fellow of the Marketing Society. Educated at Harvard Business School and the University of Ulster, with studies at La Universidad de Valladolid, Spain, Margaret’s academic background is as diverse as her professional experience. She balances her high-profile career in Manhattan with being a mom to two teenage boys. A native of Ireland, Margaret's international perspective and expertise make her a sought-after advisor and speaker in the global marketing community.

https://www.linkedin.com/in/margaretmolloy/

What happens when you mix Wall Street savvy with creative retail innovation? In this episode, Melissa Gonzalez, principal at MG2, takes us through her extraordinary career journey. From navigating the aftermath of 9-11 to pioneering the integration of physical and digital retail spaces, Melissa’s story is a testament to resilience and visionary thinking. We'll uncover how she transitioned from finance to spearheading transformative retail strategies and working with major brands to reinvent consumer experiences.

Ever wondered how shifting from a hands-on founder to a visionary coach can revolutionize your business? Melissa breaks it down, emphasizing the importance of understanding where your highest value lies and the evolving landscape of consumer behavior. Younger generations are redefining expectations, pushing the move from product-centric to experience-led retail design. Hear Melissa’s insights on how intuitive technology is becoming crucial for creating seamless, engaging customer journeys, and why pop-up stores are not just a trend but a powerful tool for market testing and consumer connection.

COVID-19 has made brands rethink their real estate strategies, and Melissa provides thought-provoking examples like Dick’s Sporting Goods and Nordstrom, which are leading the way with unique, localized flagship experiences. She also shares personal stories about mentors who've influenced her path, offering sage advice for students and professionals alike. Whether it’s the wisdom of curiosity, the power of mentorship, or the strategic use of technology, Melissa’s insights promise to inspire and educate, making this episode a must-listen for anyone passionate about the future of retail.

Melissa Gonzalez Biography:
Melissa Gonzalez is a principal at MG2, a leading global design and architecture firm, where she heads the MG2 Advisory Group. With a robust background as a Wall Street executive and seasoned entrepreneur, Melissa has become a key advisor to some of the fastest-growing direct-to-consumer companies and well-established brands. Her expertise lies in blending innovative strategies with actionable insights from concept through implementation, continually pushing the boundaries of experiential retail environments. Melissa and her team have pioneered the integration of physical and digital retail spaces, creating cutting-edge concepts that enhance consumer engagement for major brands like Nordstrom, Victoria’s Secret, and Kizik. She is the author of "The Pop-up Paradigm: How Brands Build Human Connections in a Digital Age" and has produced over 200 brick-and-mortar experiences nationwide. These projects focus on creating immersive moments that drive ROI and allow clients to convey compelling stories to their audience. Her significant contributions to the field have garnered prestigious recognitions, including being named one of the Top 10 Executives in New York City to Watch by the New York Business Journal, one of WWD’s “25 Most Influential Women Leaders of 2022”, and consistently recognized as one of the leading ‘Women In Design’ and ‘Top Retail Design Influencers of the Year’. Additionally, Melissa is a prolific speaker and has been featured in publications like The New York Times and Forbes. She is the creator and host of the Retail Refined podcast, which explores future in-store technologies and has spoken at major industry events such as Shoptalk and NRF’s Retail’s Big Show. Melissa finds inspiration in adventurous activities outside her professional pursuits, such as skydiving from 10,000 feet.

Curious about what it takes to thrive in the retail industry? Get ready to hear from Matt Salmonson, Head of Inventory and Forecasting at Quince, as he shares his journey from a college job at a local department store to holding senior positions at iconic brands like Gap & Restoration Hardware. Matt’s fascination with data and technology has driven his career, leading him to become a champion for analytics and customer-centric strategies. This episode is packed with Matt’s insights on inventory management, forecasting, and the future of retail.

Learn how Quince’s unique business model is revolutionizing the retail landscape by delivering luxury products at affordable prices directly from manufacturers to customers. Matt explains the importance of maintaining inventory accuracy, fulfilling customer promises, and leveraging customer feedback to create a seamless shopping experience. Discover how data-driven planning, robust analytics, and a genuine dedication to customer satisfaction can lead to sustained retail success.

We also tackle the challenges of balancing customer-focused strategies with business objectives, such as margin goals and technological investments. Matt shares his thoughts on key metrics like customer retention and acquisition costs and offers valuable advice on the diverse roles within the retail sector. Wrapping up with some personal anecdotes and practical tips, Matt’s blend of humor, wisdom, and common sense makes this episode a must-listen for anyone interested in the evolving world of retail and analytics.

MATT SALMONSON BIOGRAPHY:
Matt Salmonson is an accomplished senior retail executive who has worked for some of the most recognized brands in the world. Over the past 30 years, Matt has served on the management teams of iconic American brands such as Banana Republic, Old Navy, Restoration Hardware, and Williams Sonoma. He has led teams in inventory optimization, sourcing and production, strategy, finance, advanced analytics, and technology. Matt has also managed the operational and technology strategies for expansion into new markets, including China and Europe, for multiple brands. Currently, he is the Head of Forecasting and Inventory Operations for Quince, a rapidly growing Series B startup that is fundamentally shifting how products get to customers.

Prepare to be inspired by Sherif Mityas, the innovative mind who transformed TGI Fridays with AI before it was even a buzzword. Discover how Sherif's journey from aerospace engineering to becoming the CEO of Brix Holdings, which includes beloved brands like Friendly's and Clean Juice, has shaped his unique leadership approach. From his early days at Sears and his pivotal roles at Movie Gallery and Hollywood Video, Sherif shares career-defining moments and insights into the changing landscape of consumer behavior in the restaurant industry.

Imagine AI as your right-hand assistant, streamlining operations and enhancing customer experiences. In this episode, we explore the revolutionary potential of AI in the hospitality sector, especially in supporting general managers with crucial data for better decision-making. Sherif's expertise highlights the balance between leveraging technology for personalized service and maintaining high standards of operational excellence. Learn how reinvesting cost efficiencies into supply chains and infrastructure can elevate the guest experience and why effective communication is a cornerstone of successful leadership.

Authenticity and adaptability are key themes as Sherif recounts personal experiences that have shaped his leadership style. From taking improv classes to improve quick thinking to overcoming imposter syndrome, his stories underscore the importance of humility and continuous learning. Tune in for an engaging conversation that bridges the gap between top executives and our audience, offering rare and valuable insights.

Biography:
Sherif Mityas is an experienced strategist and executive leader with over 25 years in the retail and hospitality sectors, known for driving innovation and delivering significant stakeholder value. As the CEO of BRIX Holdings, a leading restaurant investment group, Sharif oversees a portfolio of over 350 locations across multiple brands, including Friendly’s, Red Mango, Orange Leaf, Smoothie Factory+Kitchen, SouperSalad, and Pizza Jukebox.

Sherif's career is marked by his tenure as the Chief Experience Officer for TGI FRIDAYS, where he led the brand’s strategy, marketing, innovation, and digital transformation. He also served as the CEO for Hollywood Video/Movie Gallery and Game Crazy, demonstrating his ability to lead organizations through significant changes and challenges. Recognized as one of the top 10 innovators in the restaurant industry by Nation's Restaurant News and the Global CXO of the year in DFW, Sherif is celebrated for his strategic vision and expertise in customer experience management, marketing, and consumer analytics.

A strong advocate for diversity and a robust organizational culture, Sherif has been named one of DFW’s Most Admired CEOs by the Dallas Business Journal. His educational background includes a B.S. in aerospace engineering from Boston University, an M.S. in mechanical engineering from Rensselaer Polytechnic Institute, and an MBA from Northwestern’s Kellogg School of Management. 

Contact/Profile: https://www.linkedin.com/in/sherif-mityas-94a91116/

What happens when you mix high-energy marketing genius with raw authenticity? You get Doug Zarkin. Today, we're bringing you an inspiring conversation with Doug Zarkin, the marketing mastermind behind heavy-hitting brands like Pearl Vision and Victoria's Secret. Doug opens up about navigating the peaks and valleys of his career journey, from high school rejections to pivotal career decisions. He takes us behind the scenes of writing his book, "Moving Your Brand Out of the Friend Zone," sharing his unique blend of art and science in marketing and how his education at George Washington University shaped his path. Doug's stories and insights are for aspiring marketers and anyone looking to make a meaningful impact.

Are loyalty programs transforming customer experiences or just another gimmick? Discover Doug's perspective on the evolving landscape of brand loyalty and innovation as we discuss standout programs like Marriott's Bonvoy and Delta's service enhancements. Doug shares how Marriott's flexible check-out times and Delta’s improved service offerings are setting new standards in customer satisfaction. We also touch on the balance between technological innovation and practical customer service solutions, highlighting the future of CRM systems in creating more human-centric business practices.

Authenticity and vulnerability in leadership? Yes, please. Doug’s candid discussion on company culture offers a fresh perspective on first impressions during the interview process and the role of real-time feedback. From self-deprecating leadership to the quirks of daily life, Doug's anecdotes reveal the importance of balancing professional and personal life with humor and relatability. He leaves us with powerful advice on embracing authenticity and using setbacks as stepping stones for success. Tune in for a treasure trove of wisdom from a marketing leader who truly walks the talk.

Doug Zarkin Biography:
Doug Zarkin is a renowned Chief Marketing Officer celebrated for his strategic acumen in brand revitalization, team leadership, and driving significant growth across multiple sectors. With a career that began in advertising, Doug co-founded G-WHiZ!, Grey Advertising’s division focused on youth, entertainment, and lifestyle marketing, crafting campaigns that captivated audiences nationwide. His tenure at Avon Products marked the launch of the “Mark.” brand, achieving $118 million in revenue within 18 months. At Victoria’s Secret PINK, as Vice President of Marketing, he transformed it into a $400 million brand, showcasing his ability to scale brands significantly. Doug’s impactful roles at global apparel giants Warnaco and Kellwood further underscored his marketing prowess. Doug is currently the Chief Customer Officer at Good Feet Holdings and previously served as the Chief Marketing Officer for Luxottica’s Pearle Vision, where he led a transformative brand overhaul that not only changed the company's market perception from discount to quality care but also sustained double-digit profit growth over eight years. This repositioning helped place Pearle Vision at the top of Entrepreneur’s Top 500 Franchise list. His leadership has earned him multiple Effie and Clio awards and a place in a Harvard Business School case study on brand revival. Doug is also the author of "Moving Your Brand Out of the Friend Zone," encapsulating his expertise in crafting influential brand narratives and fostering deep consumer connections.

https://www.linkedin.com/in/dougzarkin/

To purchase "Moving Your Brand Out of The Friend Zone", visit:
https://www.amazon.com/dp/B0CKD7F4S4

To kick off our first season, in this episode, we introduce ourselves and discuss our experiences, successes and failures, lessons learned, and motivations. This is not highly edited or polished; it is real and hopefully relatable. We hope you enjoy this episode and stay with us through the journey.  We have some incredible guests lined up that we hope you enjoy meeting and learning from.

What is 'Retail Relates?'

It is not just a podcast; it's a journey into the heart of retail and commerce. Our episodes traverse the path from traditional marketplaces to digital platforms, highlighting the successes, trials, and invaluable lessons learned along the way. We're conversing with those shaping the industry—from the front lines to behind the scenes, the creative minds to the global strategists - offering a diverse 360-degree perspective. We're revealing the relationships and personal narratives that make retail engaging and accessible. 'Retail Relates' is an invitation to explore the world's interconnectedness through the lens of retail, encouraging listeners to discover the personal journeys and stories of those who drive innovation and unite us across cultures and continents.

Retail Relates is hosted by Paula Gean, a tech leader who is passionate about building connected communities and telling stories; Gautham Vadakkapett, a marketing professor with a Ph.D. and a deep curiosity for the retail industry; and Rich Honiball, a retail executive who loves history and is inspired by diversity.

Why did we come together to start this podcast? Fame? Fortune? Occupy our spare time?  Hardly!  We came together with this combined goal.

"Our success is not measured by the number of conversations we have with industry leaders or the number of talented individuals we meet. It's about the impact we make. If even ONE person finds value in our platform and perspectives and decides to pursue retail as a career choice, we consider our efforts worthwhile. Every journey matters to us."

In this series of conversations, we look forward to talking with those driving the retail industry today from every vantage point, introducing you to the diversity of talent and experiences, and discovering how the essence of retail is not just in transactions but in the meaningful connections and relatable stories that energize the industry.

If you have feedback or ideas or want to connect with us, email us at retailrelates@gmail.com.

In the meantime, thank you for tuning in, & enjoy!
Paula, Gautham, & Rich

Can European retailers teach their American counterparts a thing or two about customer service? Join us as we uncover insights from Ghalia Boustani, PhD, a leading retail expert based in Paris, who has a wealth of knowledge about the future of retail. From her early fascination with the industry to becoming a respected author and consultant, Ghalia's journey is nothing short of inspiring. In this episode, she shares her pivotal moments and critical questions that fueled her rise in the retail world.

Navigating the balance between human touch and technology, Ghalia discusses the common pitfalls that retailers face when they over-rely on tech solutions. She illustrates with real-life examples how poor integration can lead to negative customer experiences, such as failed QR code promotions. We also explore the  differences between American and European retail practices, highlighting the significance of adapting strategies to local markets and maintaining basic customer service. Ghalia emphasizes the growing trend in Europe towards sustainable consumption and secondhand markets, setting a benchmark for future retail landscapes.

As we delve into the new metrics shaping retail success, Ghalia sheds light on the limitations of traditional KPIs and the necessity of adopting a holistic approach. From the challenges of measuring omni-channel strategies to integrating physical and digital experiences, this episode is packed with valuable insights for anyone in the retail industry. For newcomers, Ghalia offers sage advice on the importance of hands-on experience, teamwork, and keeping a human-centric approach amidst the technological tide. Don't miss this thought-provoking conversation that promises to redefine your understanding of retail.

Ghalia's Bio:

Ghalia Boustani is a multifaceted professional with a diverse skill set encompassing retail consultancy, curation of insights, speaking, authorship, and podcast hosting. Her career in retail gained momentum within the dynamic landscape of the fashion industry, a journey she embarked upon in 2005. Over the years, Ghalia has forged close collaborations with various fashion brands, operating at both retail and management echelons.

Her expertise is centered around ephemeral retail formats, the creation of captivating physical store atmospheres, and a deep understanding of consumer behaviors within omnichannel contexts. At the strategic level, Ghalia excels in guiding brands through transformative processes, contributing to the evolution of their development strategies. On an operational level, she actively engages in formulating procedures, crafting comprehensive training manuals, and conducting impactful team member training sessions.

Ghalia holds a Ph.D. from the prestigious “École Supérieure des Affaires” in Lebanon, a master’s degree from the “London College of Fashion” in London, and a Bachelor of Arts (hons) from the esteemed “Notre Dame University”, along with a diploma from the “École Supérieure des Arts et Techniques de la Mode”. Her academic pursuits manifest in rich research and publications, covering topics ranging from traditional and ephemeral retail to fashion management and customer experiences. Her influence extends globally, as she brings her wealth of knowledge to various educational institutions and business schools in cities such as Beirut, Istanbul, London, and Paris. Since 2011, she has been actively involved in teaching marketing and retail, participating in over 25 conferences and webinars. Through these platforms, Ghalia consistently shares her insights and contributes to the discourse shaping the future of retail.

Connect at: 
https://linktr.ee/gboustani

What if retail could be more than just a job? Join us on Retail Relates as we chat with Ron Thurston, co-founder of Ossy and best-selling author of Retail Pride, to uncover the secrets of turning a retail career into a passion-driven journey. Ron's inspiring stories, from pioneering showrooming at Bonobos to redefining field leadership at Apple, provide invaluable insights for anyone eager to learn from a true industry innovator. Discover how emotional connection, empathy, and authentic leadership can transform not just your career but the entire retail experience.

We dive into the philosophy of strengths-based leadership, stressing the importance of leveraging individual talents over correcting weaknesses. Ron sheds light on how empathy, curiosity, and focus can create effective leaders in the chaotic retail environment. We also discuss how AI is revolutionizing retail by automating mundane tasks, freeing up more time for meaningful customer interactions and team engagement. It’s all about finding joy in your work and working for companies that recognize and value your strengths.

Finally, we explore the profound impact of building authentic retail connections and the vital role of trust between frontline employees and corporate leadership. Ron's journey across the country, living in an RV and meeting proud retail workers, emphasizes the essential role retail plays in communities, especially in smaller towns. We wrap up with a fun rapid-fire segment, revealing Ron's personal favorites and celebrating the joy of a retail career. This episode is a treasure trove of wisdom and practical advice for anyone passionate about retail.

Ron's Biography:

Ron Thurston's life mission is to celebrate, elevate, and empower the people and spirit of the retail industry. His passion is evident in his over three decades of experience leading retail stores and operations for top American brands such as Gap, West Elm, Apple, Tory Burch, Bonobos, and Saint Laurent. Most recently, he served as Vice President of Stores at Intermix, where he honed an extensive skill set in retail strategy, management, and innovation.

Ron is not just a retail leader but also the bestselling author of "Retail Pride," an indispensable guide for accelerating careers in retail. With over 25 years of leadership experience with prominent fashion brands, he brings a wealth of knowledge and expertise. He is consistently recognized as one of the most influential people in the retail industry. As the host of the RETAIL IN AMERICA podcast and tour, Ron traveled across the nation in an Airstream trailer during 2022 and 2023 to uncover and highlight remarkable stories and individuals in retail. He also serves on the advisory boards of rapidly growing retail tech companies, including Ometria, Butterfly, and YOOBIC, lending his expertise to drive their success. He gives back as a Goodwill NY/NJ board of directors member.

In 2024, Ron co-founded OSSY, a forward-thinking retail recruiting agency that addresses the industry's hiring and recruiting challenges. This venture reinforces Ron’s unwavering commitment to retail.

Follow Ron at: https://www.linkedin.com/in/rthurston/

Ever wondered how a global retail strategist balances the fine line between human touch and cutting-edge technology? Join us as we sit down with Liza, the dynamic co-founder of Retail Strategy Group, to uncover secrets from her illustrious career spanning iconic brands like Harrods, Ralph Lauren, and Nike. From her early dreams in fashion design to her pivotal roles in buying and marketing, Liza's journey is a masterclass in perseverance and adaptability. Discover her unique approach to retail that prioritizes meaningful change over mere noise, and learn how her extensive travels and global experiences have shaped her visionary outlook.

In this episode, we dive into the nitty-gritty of Liza's career milestones, from navigating failures like a sleepwear line at Club Monaco to mastering the art of customer service and brand localization. Gain valuable insights into building and testing retail trends, and understand the crucial balance between listening to customer feedback and maintaining fundamental business practices. Whether you're a seasoned professional or an aspiring entrepreneur, Liza's candid reflections offer a treasure trove of lessons and strategies for success in the ever-evolving retail landscape.

But there's more—Liza opens up about the unique challenges faced by women of color in the retail industry and the importance of diversity and inclusion. Hear her inspiring stories of overcoming discouraging advice and transforming negative feedback into powerful motivation. With organizations like the Women of Color Retail Alliance playing a pivotal role, Liza emphasizes how diverse recruitment practices can drive business performance and innovation. Don't miss this empowering conversation that not only highlights Liza's professional achievements but also her passion for promoting a more inclusive and dynamic retail industry.

Liza's Bio:

Liza Amlani is the Principal and Co-Founder of Retail Strategy Group. The firm works with retailers and brands, helping them improve profitability and organizational effectiveness.

Clients span apparel, footwear, luxury, retail tech, and more. Liza is a respected voice and is cited in Forbes, Bloomberg, Chain Store Age, The Wall Street Journal, The New York Times, Sourcing Journal, and Footwear News.

Liza has been recognized by Rethink Retail as a “Top Retail Expert of 2024.” This honor is given to a select group of experts chosen from a group of 400 nominees.

Before founding Retail Strategy Group, Liza was the merchandising expert in Accenture’s retail strategy practice. Before that, she spent 20+ in retail with companies including Ralph Lauren, Club Monaco, Sporting Life and more.

She brings a wealth of global insight to her clients given the number of countries in which she has resided – Liza has moved 29 times in her life from Canada to the UK to Africa. Today, New York City is home as she teaches at the renowned Fashion Institute of Technology.

https://www.linkedin.com/in/lizaamlani/

Discover the compelling journey of Deirdre Fitzgerald, President of International for Knitwell Group, as she takes you through her inspiring career in retail. From her initial days at Bloomingdale's through her transformative experiences at New Balance, Deirdre's path is marked by pivotal moments that shaped her into the leader she is today. Tune in to hear how a passion for retail blossomed from her background in English literature to her dynamic roles across cosmetics and men's apparel confirmed her calling in this vibrant industry.

Unearth the delicate interplay of art and science that defines retail merchandising today. Deirdre shares her expertise on balancing intuition with data-driven insights, offering a fresh take on making informed product and consumer decisions. As traditional training programs like Bloomingdale's fade, we explore new strategies for nurturing talent and the critical role of localization in global markets. Discover the unique challenges faced by merchants and the evolving role they play in shaping the future of retail.

Gain strategic insights into navigating the retail landscape with a focus on consumer behavior, inventory management, and the balance between online and brick-and-mortar experiences. Deirdre generously imparts career advice, underscoring the importance of long-term thinking, effective leadership, and embracing failure as a powerful learning tool. Highlighting the value of mentorship and team development, she emphasizes the significance of personal growth, continuous learning, and the strength of individual relationships. Join us as we wrap up with Deirdre's refreshing perspective on leadership, life inspirations, and the camaraderie that fuels success in this ever-evolving industry.

Biography: DEIRDRE FITZGERALD

Deirdre FitzGerald is the President of International for KnitWell Group a dominant portfolio of women’s specialty retail brands including Ann Taylor, Chico’s, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market, that together generate more than $6 Billion in sales annually.  In her role Deirdre leads the development and implementation of growth strategies designed to expand the value and reach of the brands through strategic partnerships domestically and internationally.

Previously, Deirdre served as President of the Talbots brand, an iconic American apparel retailer with more than 500 stores across the United States as well as an online business that together generate more than $1.2 billion in sales annually. As President, in partnership with her leadership team, she created stability amidst the pandemic and restored financial growth and profitability to the brand.

Prior to Talbots, Deirdre spent seven years with New Balance where she served as the Executive Vice President of Global Apparel and Licensing. In her role she led the transformation of the Global Apparel design, Innovation, Product management, Merchandising, and Licensing teams, resulting in a period of unprecedented growth and profitability.  

Earlier in her career Deirdre spent nearly a decade with the Talbots brand, ultimately serving as the Executive Vice President and General Merchandise Manager for Talbots and she also served as the Head of Men's Apparel at J. Crew and in various merchandising roles at Brooks Brothers.  Deirdre began her career at Bloomingdales’ where she completed their executive training program.

Deirdre is committed to supporting women and is a member of the Global Board of Directors for Dress for Success, an organization dedicated to empowering women. She is also on the Advisory Board for the Hingham Historical Society and the Board of Directors for Repurpose for a Purpose. 

Deirdre holds a BA in English Literature from Hamilton College.

Profile:
https://www.linkedin.com/in/deirdre-fitzgerald-25653b8/

Curious about what it takes to stay ahead in the fast-paced world of retail and technology? Andrew Laudato, COO of Vitamin Shoppe, joins us to uncover the secrets behind his transformative career journey, from pivotal college decisions to navigating dynamic roles at major retailers like Bath & Body Works and Pier 1 Imports. Tune in to hear how Andrew's passion for people-oriented work and his strategic moves across industries have shaped his approach to leadership, innovation, and community building in the ever-evolving retail landscape.

We've got an insightful exploration of building robust IT infrastructures that keep retail businesses agile and competitive. Discover how transitioning from monolithic structures to composable architecture is akin to piecing together a versatile Lego set, enabling retailers to scale and adapt quickly to new technologies. Andrew shares the vital strategies of data visualization and enterprise design that are crucial for maintaining stability and security while fostering innovation. You'll learn why avoiding hardcoding is essential for flexibility and how a strategic enterprise architect plays a pivotal role in retail evolution.

Ever wondered how AI can revolutionize customer service and operations? Listen as Andrew sheds light on the innovative use of AI and technology at Vitamin Shoppe, from real-time translation tools to strategic telehealth partnerships that enhance health and well-being. We delve into the significance of mentorship and curiosity in navigating technological changes, with Andrew reflecting on personal stories and insights from mentors who've influenced his integrity and leadership style. This episode wraps up with thoughts on standing out in a changing world, emphasizing cultural understanding, practical experience, and the power of teaching to enhance one's expertise.

Biography:
Andrew Laudato is the Executive Vice President and Chief Operating Officer of The Vitamin Shoppe, a leading health and wellness retailer. In this role, he leads operations across e-commerce, information technology, enterprise project management, supply chain, strategic sourcing, quality, and commercialization. Passionate about the fusion of people, process, and technology, Andrew is a recognized leader in digital transformation.

Andrew joined The Vitamin Shoppe in January 2019 as EVP, Chief Technology and Supply Chain Officer. Since then, he has spearheaded the launch of a new technology-driven retail format, introduced personalization initiatives, and improved process efficiency across the supply chain. His efforts earned him a promotion to COO in January 2020.

Before his tenure at The Vitamin Shoppe, Andrew served as Chief Information Officer at Brookdale Senior Living and spent 16 years as CIO at Pier 1 Imports, where he directed technology transformation across all business areas. He began his career at L Brands, a common starting point for many retail veterans.

Andrew is a member of the CNBC Technology Executive Council, the New York City CIO Executive Council, and an executive board member of George Mason University’s Center for Retail Transformation. He also serves on the board of Lideranca, a small business focused on diversity, equity, and inclusion. A past Chair of the National Retail Federation’s CIO Council, Andrew was recognized by the NRF in 2016 for his outstanding contributions to the retail industry.

https://www.linkedin.com/in/andrewlaudato/

Stacy Igel, the visionary behind the brand Boy Meets Girl, takes us on an exhilarating journey through her impressive career in fashion. Discover how Stacey's entrepreneurial spirit was kindled at a young age, from helping her mother at trade shows to achieving top seller status at the Gap while still in school. With resilience and a mission-driven approach, she discusses how the events of 9/11 influenced her decision to champion diversity and sustainability, offering listeners a glimpse into the balance of professionalism and personal connection that fueled her brand's success.

As fashion trends shift and evolve, Stacy reveals the power of platforms like TikTok in rekindling nostalgia and bringing vintage vibes back into the spotlight. Her brand has navigated the ebbs and flows of digital technology, maintaining authenticity through a clear vision and adapting to trends like Web3. We delve into the fascinating intersection of online gaming and fashion, exploring how Boy Meets Girl is connecting with young audiences on platforms like Roblox, and partnering internationally, such as with Finland's Prisma SOK, to spread its core values globally.

Join us for tales from the entrepreneurial frontlines, where Stacy shares her experiences from a successful book tour, and reflects on meaningful collaborations with industry icons such as Wyclef Jean. From a serendipitous encounter in the park to a memorable performance with Natasha Beddingfield, Stacy's journey is filled with gratitude and innovation. This episode promises to inspire, offering a blend of professional triumphs and personal stories, and providing rich insights into the world of fashion entrepreneurship.

Biography: 

Stacy Igel is the founder and creative director of Boy Meets Girl®, a global fashion brand known for its iconic double-silhouette logo and contemporary athleisure wear. With over 20 years of experience in the fashion industry, her journey began with internships at top designers like Donna Karan and Elie Tahari, eventually leading her to launch Boy Meets Girl in 2001. Stacy’s designs have graced celebrities like Rosario Dawson and Kendall Jenner and are sold at major retailers such as Nordstrom and Saks Fifth Avenue and at retailers globally.

A proud alumna of the University of Wisconsin-Madison, where she majored in retailing with concentrations in design and merchandising, Stacy credits her education with providing the foundation for her success. Her brand, Boy Meets Girl, carries a strong message that confidence and courage are trends that never go out of style. 

Stacy is an accomplished author. Her book, "Embracing the Calm in the Chaos," published in 2023, offers insights into building a successful business while navigating life's challenges. Her book tour has taken her across the globe, sharing her journey and inspiring others. Stacy is also the co-creator and co-host of the podcast #MOMSGOTTHIS, recognized by Forbes as a must-listen women-created podcast. She has collaborated with organizations like the Young Survival Coalition, Human Rights Watch, and BullyBust to make a positive impact through her work.

Stacy’s contributions to fashion and philanthropy have been featured in numerous publications, including InStyle, Elle, Cosmopolitan, Marie Claire, Allure, PEOPLE, Teen Vogue, Seventeen, Women’s Wear Daily, The Wall Street Journal, and The New York Times. Her partnerships extend to exclusive fashion collaborations with Paris’s Colette, Roots Canada, and NBA’s Chicago Bulls, among others. Stacy continues to influence and inspire through her innovative work and commitment to positive social impact.

Contact/Profile: 

https://www.linkedin.com/in/stacyigel/

https://linktr.ee/stacyigel

Jamie Crummie, the dynamic co-founder of Too Good To Go, joins us to share his transformative journey from a legal career to pioneering a global movement against food waste. Brace yourself for an enlightening conversation that promises to reveal how Jamie's personal values and upbringing—rooted deeply in justice and sustainability—led him to create the world's largest marketplace for surplus food. Discover how his venture is making a positive impact on the planet while providing businesses with innovative solutions to turn potential losses into opportunities.

Our discussion takes a closer look at the significant role of Too Good To Go in promoting sustainability, particularly in the context of food waste and insecurity. With partnerships ranging from local eateries to retail giants like Whole Foods, Too Good To Go offers a unique "triple win" scenario—consumers enjoy savings, businesses cut waste, and the environment thrives. Jamie gives us a glimpse into the future of food systems, emphasizing that sustainable business practices not only make ecological sense but are commercially savvy as well.

Throughout our conversation, Jamie underscores the power of passion and mentorship in driving entrepreneurial success. He shares insights on maintaining focus and resilience amidst challenges, painting a vivid picture of how staying true to a vision can lead to global impact. The episode wraps up with a personal touch, where Jamie opens up about his favorite comfort food and shares advice for aspiring entrepreneurs on balancing perfectionism with progress. Tune in to be inspired by Jamie's story and to learn how you too can be a catalyst for change.

Biography:

Jamie Crummie is the co-founder of Too Good To Go, the world's largest marketplace for surplus food. With a background in law, Jamie holds a Bachelor of Laws (LLB) from Leeds University and a Master’s in Human Rights Law (LLM) from Queen Mary University. His legal training and passion for human rights laid the foundation for his commitment to fighting food waste and promoting sustainable practices.

Too Good To Go, founded in 2016, is a market-leading app that empowers consumers to save unsold food from restaurants and retailers, ensuring it doesn’t go to waste. The app connects over 80 million users with 135,000 active food businesses across 17 countries, collectively rescuing over 250 million meals. Under Jamie’s leadership, the company has grown into a global movement dedicated to inspiring and empowering individuals to take action against food waste. The mission of Too Good To Go extends beyond technology, fostering a community of “Waste Warriors” who are driving positive change for the planet.

Jamie’s impact has been widely recognized. He was named an Obama Leader in 2023, Sustainability Entrepreneur of the Year at the Great British Entrepreneur Awards in 2022, and a Trailblazing Activist in Forbes' 50 Next class of 2021. He has also been honored as One Young World’s Entrepreneur of the Year in 2020 and included in Forbes' 30 Under 30 in Europe in 2019. Driven by purpose and a vision for a healthier planet, Jamie continues to seek collaborations that support sustainable food systems and environmental impact.

Join us for an inspiring journey with Theo Killion, a remarkable leader who transformed his life from a coal mining town in West Virginia to the pinnacle of retail success as a public company CEO. Theo’s story is a testament to resilience and adaptability, shaped by the profound influence of his grandparents and his early challenges at a prestigious New York private school. You'll uncover his rise through the ranks at Macy's, from a trainee to head of human resources, and his bold leap into new opportunities that defined his career. Immerse yourself in Theo’s world of retail wisdom, grounded in humility and the courage to embrace change.

Explore retail excellence and discover the foundational pillars that drive success: the customer experience, employee empowerment, and innovative product development. We reflect on Theo's shift from public school teaching to the retail industry, sharing transformative strategies that prioritize customer satisfaction and inclusivity. Delve into the integration of technology and AI in retail, reshaping supply chains and enhancing data recovery. Our discussion highlights inspiring leaders who've championed customer-centric approaches, showcasing how empathy and collaboration build high-performing teams.

Find inspiration through personal anecdotes and memorable experiences that illustrate quick decision-making and resilience. We celebrate transformative figures like Abraham Lincoln, Sam Walton, and others, drawing parallels between their humble beginnings and today’s retail success stories. Tune in to learn how these narratives shape the evolving landscape of retail, honoring modern-day leaders whose innovative visions have led to remarkable achievements.

Theo Killion's Biography

Theo Killion's career spans nearly five decades in the retail industry having served as a director for both public and private company boards of directors and in a variety of executive leadership roles for some of the most iconic retail brands in North America. Mr. Killion currently serves on the board of directors of Torrid Holdings Inc., a direct-to-consumer apparel and intimates brand, as well as Claire’s Stores, a jewelry and accessories retailer. He also previously served on the boards of directors of Tailored Brands, Inc., Libbey, Inc., Express, Inc. and The Zale Corporation. During his time as a retail executive, Mr. Killion served as Chief Executive Officer for The Zale Corporation and in a variety of other leadership positions for Tommy Hilfiger, Limited Brands, The Home Shopping Network and Macy’s.

 Mr. Killion currently serves as a managing partner of the Sierra Institute, a Dallas based human resources consortium. In addition to his retail industry and corporate governance experience, Mr. Killion has deep expertise in all matters relating to human capital, including CEO succession planning, talent identification and leadership development, organizational design and effectiveness, building high-performance teams, and executive compensation and benefits. Mr. Killion is a member of the National Association of Corporate Directors. He is a Vice-Chairman of the non-profit A Better Chance program and a member of the Advisory Board of his alma mater, Tufts University.

Discover how a childhood surrounded by intellectual conversations and the influence of a trailblazing mother in finance shaped the charismatic Deborah Weinswig, founder and CEO of Coresight Research. Her aspirations, from being a doctor to discovering accounting and then eventually analytics, coupled with a love for technology, paint a vivid picture of unexpected career pivots. Deborah's story unfolds with personal anecdotes about how playing the violin sharpened her listening skills, critical in her roles as an analyst and strategist, and how the wisdom imparted by her mother guided her through professional challenges.

Mentorship plays a starring role in overcoming obstacles and seizing opportunities. Through personal stories and experiences, we explore how guidance from mentors can illuminate paths previously unseen. From competitive tax and audit programs to navigating overwhelming work commitments, listening and seeking advice from mentors has been a constant and invaluable resource. Deborah shares her gratitude for the support received as she ventured into an adjunct role, underscoring the ongoing significance of mentorship in cultivating professional growth and resilience.

Coresight Research is at the forefront of retail transformation, utilizing technology and AI to redefine the industry. This episode highlights how the company assists C-suite executives with strategic insights and innovative solutions, supported by a global team spanning nine countries. Debra and I delve into the challenges and opportunities in retail, from legacy systems to the transformative potential of predictive AI. We also reflect on the tensions between short-term pressures and long-term strategies, inspired by leaders like Mike Ullman, whose patience and people-first approach leaves a lasting legacy in the dynamic world of retail.

Biography:
Deborah Weinswig, CEO and Founder of Coresight Research Inc., leads the Coresight Research team to provide actionable insights and solutions for retailers and brands that accelerate innovation and growth in the fast-changing retail and technology landscape.  

Previously, Deborah served as Managing Director of Fung Global Retail and Technology (FGRT), the think tank of Fung Group. Previously, she was Managing Director and Head of the Global Staples & Consumer Discretionary team at Citi Research. 

Deborah has been a trusted thought leader at the crossroads of technology, finance, and retail for nearly two decades. As a leading analyst and strategist, Deborah has deep expertise in AI, Metaverse, China, live streaming, retail media, supply chain, commercial real estate, and data monetization. In 2023, Deborah conceptualized and launched the first AI Council for the retail industry.  

Deborah is a best-selling author and a board member of several prominent retail and technology companies and several charitable organizations. A member of the prestigious LinkedIn Top Voices program, Deborah is recognized as one of the top retail influencers in the world and has received multiple awards and honors for her industry leadership and impact.  

Deborah has been invited to share her insights and Coresight Research data at over 200 events across the world including the Consumer Electronics Show, ShopTalk, World Retail Congress, NRF, ICSC, Money 20/20, Retail Innovation Conference & Expo, Future Stores Summit, NACDS, Total Retail Tech, Groceryshop, Women in Retail, NACS and more.  

Discover how Sheryl Adkins-Green, a seasoned business executive, turned her diverse career experiences into a leadership and brand strategy masterclass. From her early retail days to her transformative roles at Kraft Foods, Citigroup, and eventually, at Mary Kay, Sheryl shares pivotal career moments and the unique challenges she faced. This episode promises valuable insights into maintaining healthy professional relationships, lessons from various industries, and leveraging one's unique talents and instincts.

Sheryl offers an inside look into the global brand strategy and marketing efforts at Mary Kay, discussing the challenges of maintaining brand consistency while empowering women globally. Drawing inspiration from successful retailers like Anthropologie and Disney, she emphasizes culture's role over strategy and personalization's power in creating memorable customer experiences. Young professionals will find Sheryl's advice on owning one's uniqueness and honing listening skills both practical and inspiring, as she underscores the importance of relationship-building in business success. Join us for a conversation that blends personal anecdotes with professional wisdom, equipping you with strategies to thrive in your career.

About Sheryl:
Recently retired from Mary Kay Inc., Sheryl Adkins-Green served as Chief Experience Officer and Chief Marketing Officer, where she played a pivotal role in shaping the company’s global strategy and supporting the success of millions of women entrepreneurs. Her leadership was instrumental in delivering a 360-degree integrated customer experience, elevating brand engagement, and driving business growth. With a career spanning over three decades, Sheryl has consistently demonstrated a passion for innovation, leadership development, and strategic transformation.

Sheryl’s journey in business began with a Bachelor of Science in Fashion Retailing from the University of Wisconsin, followed by an MBA from Harvard Business School. She quickly ascended into executive leadership, holding key roles at some of the world’s most recognized corporations, including Kraft Foods, Citigroup, Cadbury-Schweppes, and Alberto-Culver. Throughout her career, she built sales, marketing, and strategy development expertise, helping organizations expand their market presence and strengthen consumer connections.

Her impact in the industry has been widely recognized, earning her numerous accolades. She was named a Forbes Top 50 CMO Influencer and received Brand Innovators’ 2021 Top 100 Women in Marketing Award. In 2020, she was honored with the CMO Leadership Award, and in 2019, BLACK ENTERPRISE included her in its Most Powerful Women in Corporate America List. 

Beyond her corporate career, Sheryl has remained deeply committed to leadership development and community service. She served on the Board of Trustees at Texas Christian University from 2016 to 2024 and currently holds the position of Vice President on the Dallas Museum of Art Board of Trustees. She is also an active member of the International Women’s Forum and The Executive Leadership Council, organizations dedicated to advancing diversity and leadership excellence. Additionally, she is featured in Valorie Burton’s best-selling book, Successful Women Think Differently.

A lifelong advocate for creativity and entrepreneurship, Sheryl continues to inspire through her passion for art, fashion, beauty, and business. She actively shares insights on leadership, brand strategy, and empowerment, helping individuals and organizations navigate change and succeed. Her legacy of strategic excellence and transformative leadership ensures that her influence will continue to shape industries and inspire future generations of business leaders.

What if the future of retail isn't just about selling products but about building deep, meaningful connections? Join us as we welcome Dominick Miserandino, CEO of RetailWire, who opens up about his unique journey through digital media and modern retail. His career, shaped by pivotal experiences from Wall Street to the mentorship roles he embraced during the pandemic, is a testament to the power of treating people as individuals. Dominick shares how these experiences have influenced his leadership style and vision for the future of retail, offering invaluable insights into the evolving landscape of commerce.

We explore the transformative potential of a growth mindset and the essential role of human connection in the retail industry. Learn how leveraging the wisdom of mentors and peers can be a game-changer in personal and professional development. As Dominick highlights, retail is not just about transactions—it's an intricate web of relationships and deep understanding. We also examine the potential downsides of immense expertise in a single area, which can sometimes stifle innovation and limit exploration. The conversation encourages maintaining an open and diverse strategy to ensure resilience against future challenges.

In an engaging discussion on the balance of tech advancements and human interaction, Dominick shares anecdotes on prioritizing growth while nurturing customer relationships. We touch upon the impact of AI and the importance of empathy and support within teams. As the episode unfolds, Dominick's curiosity shines through, from his love for travel and food to storytelling and technology. Whether he's talking about ideal dinner guests or the essence of meaningful connections, Dominick paints a picture of a life driven by curiosity and connection, leaving listeners with much to ponder about the future of retail and beyond.

ABOUT DOMINICK:
Today's guest is Dominick Miserandino, CEO of RetailWire, the retail industry’s premier news publisher and online discussion forum. For over 21 years, RetailWire has served as a trusted and free resource for the industry, offering compelling content that goes beyond conventional headline reporting. Dominick leads the organization with a deep understanding of digital media and e-commerce, bringing decades of experience to his role.

Before joining RetailWire, Dominick founded one of the first online publications, TheCelebrityCafe.com, and grew Inquisitr.com from zero to 80 million visits monthly. He has held various leadership roles, including CMO for AdoramaPix, and has served as a CRO and CEO for multiple companies. Over his 30-year career, Dominick has turned around more than 100 e-commerce and digital businesses and advised over 200 startups on operational strategies. His expertise has been sought by major brands such as The Wall Street Journal, Morgan Stanley, NASA, Goldman Sachs, and Hearst Publications.

A frequent speaker at conferences and events, Dominick shares his insights on entrepreneurship, scaling digital businesses, and social media. He is also a mentor to over 100 startups and lectures on web businesses and analytics at institutions such as Hofstra University, Stony Brook, and NYU. Fluent in multiple languages, including Italian, Spanish, and French, Dominick has worked on international media projects and received numerous accolades, including a New York State Citation Award and Stony Brook University’s recognition for his charity work.

Dominick is also an accomplished musician, photographer, and author of two travel books. His wealth of experience in media, e-commerce, and leadership makes him an exceptional guest.

https://www.linkedin.com/in/miserandino/

In this captivating episode, we sit down with Roger Lee, the visionary CEO of TAL Manufacturing. With decades of experience in the garment industry, Roger provides a unique insight into how TAL Manufacturing integrates sustainability into its core practices. He shares the company’s impressive journey towards carbon neutrality by 2050 and its pioneering efforts in made-to-measure clothing, which not only reduces waste but enhances customer satisfaction as consumer demands evolve.

From the importance of curiosity in leadership to the transformative impact of technology on manufacturing, Roger's perspective underscores the need for innovation in an ever-changing landscape. He emphasizes the crucial role of artificial intelligence and computer vision tools in ensuring quality and transparency for consumers, reshaping industry standards.

Dive into the conversation as we explore what drives Roger personally and professionally, where he finds inspiration and his vision for the future of the apparel industry. This episode is perfect for anyone interested in sustainability, fashion innovation, or the intricacies of running a successful business in the modern world. Join us, and don’t forget to subscribe, share, and leave a review!

Roger Lee Biography
CEO | TAL APPAREL

A future-focused leader who joined the family business TAL Group (TAL) in 2005, Roger brought significant expertise from his strong IT background, setting TAL on a path toward innovation-led garment manufacturing as an INNOFACTURER®.

With a deep understanding of the garment industry, Roger’s expertise has enhanced TAL’s reach and ambitions. The company employs over 20,000 people in its manufacturing and supply chain operations across Thailand, Vietnam, and Ethiopia, with the capacity to produce more than 50 million garments annually. TAL supplies one out of every six men’s dress shirts sold in the U.S. By focusing on quality garments, on-time delivery, and value for money, the company has grown into one of Asia’s largest garment manufacturers.

Roger also oversees The Apparel Group (TAG) in the U.S., which provides design and logistics management services. During the 2020 pandemic, TAL acquired the made-to-measure pioneer J. Hilburn. Additionally, TAL shipped over 50 million masks to U.S. clients, including hoteliers, retailers, and consumer brands. In November 2020, TAL launched protective washable masks under the Enro brand, designed to withstand up to 100 washes.

Roger is actively involved in several trade organizations in Hong Kong, including the Hong Kong Government Textiles Advisory Board, where he served for seven years until reaching the mandatory tenure, the Innovation and Technology Commission (ITC) of the Government of HKSAR, and the School of Fashion and Textiles at The Hong Kong Polytechnic University. He is currently a panel member of the ITC.

Where does true retail innovation happen today? According to Liz Allison, CEO of luxury salon and spa brand Tricoci, it's happening at the intersection of experience and commerce.

Liz's remarkable journey from JCPenney retail trainee to scaling a billion-dollar Sephora business to transforming Neiman Marcus offers a masterclass in retail evolution. Throughout our conversation, she shares candid insights about pivotal career moments that shaped her leadership approach - including the time she dropped her lunch tray during a heated debate with her business partner in the JCPenney cafeteria!

What stands out is how Liz has harnessed the power of experiential retail at Tricoci. By integrating beauty services with product sales, her team achieves retail attachment rates of 50% (compared to the industry standard of just 10%). 

Beyond business strategy, Liz offers refreshing perspectives on leadership - from adapting her extroverted style to make space for introverted team members to helping high-performers advance their careers (even when that means leaving the company). Her approach builds lasting relationships that extend far beyond any single organization.

As traditional retail faces disruption with thousands of stores closing this year alone, Liz's hybrid service-retail model offers a compelling path forward. The future belongs to those who can create emotional connections through personalized experiences while delivering products that resonate.

Ready to make retail cool again? Listen now and discover how merging service with commerce might just be the key to retail's next renaissance.

Liz Allison's Bio
Elizabeth (Liz) Allison is the Chief Executive Officer of Tricoci, a premier luxury salon and spa brand with 13 full-service locations across the Chicagoland area. Under her leadership, Tricoci offers elevated hair, skin, body, and nail services, supported by a team of over 1,000 expert beauty and wellness professionals serving nearly 200,000 active clients. Liz is dedicated to evolving the core business and driving growth through strategic transformation, while also overseeing the expansion of the brand's innovative beauty consumer products portfolio.

Before joining Tricoci, Liz was the President of Milan Laser Hair Removal, where she played a key role in scaling the business to become the country's largest laser hair removal company. She also served as the Chief Transformation Officer at Neiman Marcus Group (NMG), leading the company's luxury reinvention and managing NMG's minority investment and strategic partnership with the ultra-luxury re-commerce company FASHIONPHILE, where she also served as a board member. Additionally, Liz held numerous senior executive positions at JCPenney, including Senior Vice President of Sephora, and led the company's billion-dollar e-commerce business.

Liz graduated from the University of Iowa with a Bachelor of Business Administration in Accounting and currently serves on the Tippie College of Business Administration's Marketing Institute Advisory Board. She is a former Advisory Board Member for Women in Retail and was honored with the Top Women in Retail award in 2020.

To check out Tricoci's latest brand launch:
https://nutrire.com/

What happens behind the scenes to get that package to your doorstep? Guy Courtin pulls back the curtain on the hidden world of retail logistics in this eye-opening conversation about supply chain innovation, technology adoption, and what consumers never see.

As a veteran supply chain expert with 25 years of industry experience, Guy brings refreshing clarity to complex topics. He explains how the digital revolution has completely transformed retail by shifting power from retailers to consumers. "Digital has given power to us as consumers," Guy notes, describing how his son would immediately search online when a store didn't have the Lego set he wanted. This consumer empowerment creates tremendous pressure on supply chains to deliver faster and more efficiently.

The discussion takes a fascinating turn when exploring technology adoption. Guy cautions against the blind pursuit of buzzworthy innovations without clear purpose, particularly with artificial intelligence. "We're trying to predict the future with the past. That doesn't work," he observes, sharing how Motorola once ramped up Razr production just as the iPhone was introduced. His balanced perspective emphasizes finding the right applications for technology rather than viewing it as either a universal solution or an existential threat.

Perhaps most compelling is Guy's insight into how supply chains are evolving from just-in-time models to more resilient systems in response to global disruptions. He explains how retailers are rethinking inventory strategies while simultaneously exploring personalization options that can customize products at the latest possible stage in production.

Whether you're a retail professional looking to understand supply chain dynamics or simply curious about how products move through our increasingly connected world, this conversation offers valuable perspective on the infrastructure that powers modern commerce. As Guy reminds us, "You have to be your number one champion" - advice that resonates far beyond supply chain careers.

Guy Courtin Bio:

Guy Courtin is a well-respected thought leader and speaker on the future of supply chain, automation, and technology trends. As the Vice President of Industry and Global Alliances at Tecsys, he leads their omnichannel supply chain technology go-to-market strategy and oversees the global alliance program. He brings over 25 years of experience in the supply chain industry, having held senior leadership roles at 6 Rivers, Infor, Progress Software, and i2 Technologies. In addition, he has been an industry analyst covering the supply chain space for SCM World, Constellation Research, and Forrester Research. Guy holds an MBA from the Olin School at Babson College, a Master’s degree from Loyola University Chicago, and a Bachelor’s degree from The College of the Holy Cross.

Guy is a RETHINK Retail Top Expert. He has been featured in numerous industry publications, podcasts, and panels speaking on the evolving supply chain ecosystem, the role of technology, and the interplay between physical and digital customer experiences. He proffers insight into the future of the supply chain and how evolving technologies are forging new paradigms.