Omni Talk Retail (Omni Talk Retail)

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Ocampo Capital and Scratch Event DJs Chris Walton and Anne Mezzenga discuss: If Save A Lot Is A Retailer To Watch?

For the full episode head here: https://youtu.be/2w2T7EP2Liw

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Why Tanger Outlet Is Looking More And More Beautiful Everyday

For the full episode head here: https://youtu.be/fVXIRk9VGqg

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Chris and Anne:

• Discussed what really could be impacting shrink in light of NRF’s softening on its previously stated impact from Organized Retail Crime
• Disagreed about whether the world really needs Uber Store Pickup
• Lauded DoorDash for once again fortifying the strength of DashPass with its new Best Buy relationship
• Showed tempered enthusiasm for Walmart’s store of the future plans from their Canadian brethren up North
• And closed with a look at why in the world anyone needs shoppable “TV” programming from Walmart called “Add to Heart”

There’s all that, plus gingerbread cannibalism, how long we could survive living in a grocery store, and Microsoft’s Jeff Strasser also stops by for 5 Insightful Minutes on Generative AI.

Music by hooksounds.com

We chat with Sam's Club's VP of Digital Merchandising Jordan Eddie about why he fell in love with retail, the membership model, frictionless shopping rollouts, data-driven decisions, and member obsession. Jordan discusses curating the Sam's Club assortment for quality and value, the pace of innovation, and why he's excited to execute at an even higher level in 2024. Whether you're interested in club retail, digital operations, delightful experiences, or NPS, this interview provides an inside look at Sam's Club's approach.

A big shout out to Firework for making all our #etail2024 content possible!

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: If They're Pro Or Con: Amazombies?

For the full episode head here: https://youtu.be/BFqhL9EnFN8

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: JD Sports Doing An AR Mirror Pilot

For the full episode head here: https://youtu.be/2Q3MmcGlR54

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton are joined by The Vitamin Shoppe Chief Operating Officer Andrew Laudato.

Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420

🎙 Omni Talk Retail Live from FMI 2025 🎙

Join Chris Walton & Anne Mezzenga as they chat with Bobby Gibbs, Partner at Oliver Wyman, live from the Simbe Podcast Studio at FMI 2025, about the evolving grocery landscape. From Walmart’s aggressive digital expansion to the growing intersection of healthcare and retail, this episode uncovers game-changing insights.

⏳ Key Moments:

00:00 - Welcome & Introduction: Live from FMI 2025 with Oliver Wyman

02:00 - The Future of Grocery Growth: Capturing more meal occasions

04:30 - Walmart’s Digital Strategy: How BOPIS is reshaping grocery shopping

07:20 - The Sustainability of Data Monetization & Membership Models

10:40 - What Regional Grocers Need to Do to Compete

14:10 - The Role of Food Service & Community Spaces in Grocery

18:30 - Healthcare & Grocery Partnerships: The Next Big Thing?

22:00 - Predictions for 2025 & Key Takeaways

💡 Don’t miss this deep dive into the future of grocery retail—Subscribe to Omni Talk Retail!

#retailtrends #fmi #grocery #retailstrategy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Pharmageddon At Walgreens, CVS, & RITE AID

For the full episode head here: https://youtu.be/beDTcCOLbT8

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne:

• Discussed Instacart serving up advertisements on its smart carts
• Split on Peloton and TikTok’s new partnership
• Lauded Starbucks for allowing customers to bring their own cups
• Debated the merits of fit tech through the lens of Amazon's new fashion AI enhancements
• And closed with another salute to Walmart for piloting mammograms in a Delaware store

There’s all that, plus bifocal issues, Taco Bell chalupas, and why Costco should never get rid of its $1.49 churros.

Music by hooksounds.com

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group Truett Horne and David Schneidman discuss: Amazon's AI Photo Tool Is A Seller's Best Friend

For the full episode head here: https://youtu.be/c9fuebv4LAc

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Ocampo Capital, A&M’s Chad Lusk and Adam Thompson, joined Chris and Anne to discuss:

• The “tall” order that awaits Starbucks’ new CEO (Source)
• Victoria’s Secret’s new CEO Hillary Super and what her first-year priorities should be (Source)
• Whether we should all buy or sell Best Buy’s new up-to-the-minute delivery monitoring as a point of differentiation (Source)
• If forced to pick just one, would they rather have the DashPass or Amazon Prime (Source)
• And closed with a look at Walmart’s decision to pull drones out of three states and if it signals the end of all the drone delivery hype (Source)

And, the Global Head of Digital Commerce at AWS even stopped by for 5 Insightful Minutes on how and where retailers should make investments in AI!

There’s all that, plus this month’s OmniStar (congrats Tony Costanzo of Torrid), dating deal breakers, Greek delicacies, and whether Adam is Team Alfie or Team Gabriel.

Music by hooksounds.com

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Ocampo Capital, Chris and Anne discussed:

• The implications of this year’s Black Friday and Cyber Week data (Source)
• Walmart’s aggressive push into livestreaming, culminating with Dolly Parton live on Cyber Monday (Source)
• OpenAI’s evaluation of chatbot advertising (Source)
• Digimarc partnering with Picadeli to reduce price look up fraud at the salad bar (Source)
• And closed with a discussion on how the retail industry should view overseas marketplaces, aka “Digital Dollar Stores,” getting into the toys business (Source)

There’s all that, plus something called “Shrimp Jesus” and how often Anne gets a craving for Kraft Mac & Cheese.

Music by hooksounds.com

🎙 Omni Talk Retail Live at FMI 2025: A Conversation with Hy-Vee CMO Kathryn Mazza 🎙

Join Chris Walton & Anne Mezzenga for an exclusive interview with Katherine Maza, newly appointed Chief Marketing Officer of Hy-Vee live from the Simbe Podcast Studio at FMI 2025. She shares insights on retail media, supplier partnerships, and the role of technology in grocery marketing.

⏳ Key Moments:

00:00 - Introduction: Live from FMI 2025 with Hy-Vee’s New CMO

02:30 - Kathryn's Journey from Retail Media to CMO

05:10 - Why Retail Media & Marketing Must Be Integrated

07:45 - How Hy-Vee Uses In-Store Screens & Audio to Engage Customers

10:30 - The Role of Supplier Partnerships in Grocery Success

14:00 - Retail Tech Investments: Data, AI & Store Analytics

18:15 - How In-Store Media & Digital Advertising Drive Sales

21:00 - Kathryn’s Top Priorities for 2025 & Beyond

💡 Learn how Hy-Vee is shaping the future of grocery retail—Subscribe now!

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: An Amazon Studio Acquisition, Anti-Shoplifting Lightning Round

For the full episode head here: https://youtu.be/BFqhL9EnFN8

In this week’s Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Chris and Anne:

• Lauded Stop & Shop for its new coupon kiosk in-store to help the “digital hesitant”
• Went down the very cool rabbit hole of exploring the Ozempic craze and what makes its potential impact on retail different from other trends that have come before it
• Praised Scheels for answering the “why” – as in why come to a physical store – with its new 250,000 square foot store in Phoenix
• Bought hook, line, and sinker into the idea that Bloomingdale’s could in fact be Macy’s “growth vehicle”
• And closed with a look at why purpose matters for store employees through the lens of Ulta’s efforts to inspire joy within its team members

There’s all that, plus Crocs cowboy boots, AI celebrities, and why Chris ain’t no hollaback guy.

To register for Manifest, head here: www.manifestvegas.com/omnitalk

Music by hooksounds.com

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Stop & Shop SVP and Chief Marketing Officer Karen Mitchell talking about "Marty" the robot by Jabil, and the importance of taking into consideration the human side of #robotics.

Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420

In this exciting episode of Omni Talk’s “Ask an Expert” series, hosts Chris Walton and Anne Mezzenga sit down with Ownit AI co-founders Payman Nejati and Evan Shiue to discuss how Amazon’s Rufus and Google’s AI overviews are revolutionizing e-commerce.

They dive into the potential impact these innovations will have on product searches, consumer behavior, and how retailers can leverage AI to stay competitive. If you’re interested in the future of retail and AI-driven shopping experiences, this episode is a must-listen.

Key Moments Include:

[0:25] - Introduction to Amazon Rufus and generative AI in retail.

[2:05] - Payman and Evan's journey in e-commerce and AI technology.

[5:50] - What Rufus does for Amazon users and its significance for e-commerce.

[7:50] - How retailers need to adapt to AI-driven search models.

[10:43] - How Google’s AI overview competes with Amazon and changes search behaviors.

[14:11] - Practical examples of how retailers can take advantage of AI in their product catalog.

[22:10] - Impact of trends like social media on retail and AI’s role in keeping retailers competitive.

[26:26] - Discussion on AI in retail media and the integration of ads in AI-driven search.

[30:13] - Final advice for retailers looking to leverage AI in their e-commerce strategies.

Tune in for a detailed exploration of how generative AI is setting a new standard for shopping!

#retailinnovation #ecommerce #Amazon #generativeai #retailtech

Music by hooksounds.com

*Sponsored Content*

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: If they're Buying Or Selling: ChatGPT Search?

For the full episode head here: https://youtu.be/uDYRYCTUsOk

Get an exclusive preview of NRF 2025 as retail tech leaders dive into the game-changing innovations shaping the industry. From AI chatbots and RFID-driven inventory systems to unified commerce and omnichannel strategies, learn how these tools are driving better customer experiences and operational efficiency.

Key moments include:

0:00 - Introduction and show overview

1:33 - GreyOrange: Revolutionary RFID and store intelligence

15:46 - Quorso: AI-powered store management solutions

25:16 - VusionGroup: Smart store technology and digital pricing

40:16 - Scandit: Smart data capture and computer vision solutions

51:48 - Microsoft: AI transformation in retail

1:04:25 - SPS Commerce: Supply chain optimization

1:17:40 - Aptos: Unified commerce solutions

Music by hooksounds.com

#NRF2025 #retailtechnology #retailinnovation #smartstores #digitaltransformation #retailtech #futureofretail #retailstrategy #retailsolutions

Sponsored Content

Rachel Frederick, VP & GM of Ecommerce at Sur La Table, joins us at eTail West 2024 to discuss Sur La Table's omnichannel retail strategy. Learn how they are leveraging artificial intelligence to generate product images and drive personalization. Hear about their goals for boosting loyalty programs, implementing a customer data platform, moving to progressive web apps, and enhancing product returns. We also cover how they expanded into same day delivery and the Amazon marketplace to grow online.

Thanks to Firework for making all our live coverage at #etail2024 possible.

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss how Wonder has scooped up Tastemade for $90 million as part of its grand plan to become the super app of mealtime. Chris and Anne dissect the strategy behind combining streaming food content with real-time delivery via Grubhub and Blue Apron—and whether Wonder’s vision of democratizing personal chefs can actually scale.

(0:02) – Wonder acquires Tastemade to fuel its mealtime super app ambitions

(0:33) – Wonder’s pivot from food trucks to centralized kitchens and restaurants

(1:14) – Grubhub and Blue Apron acquisitions—building blocks of a food empire

(1:40) – Marc Lore’s bold plan: Personalized chefs for everyone?

(2:03) – The appeal: choice, convenience, and reducing friction in mealtime decisions

(2:52) – Is it about delivery... or empowering consumers to cook with ease?

(3:36) – Advertising potential: Tastemade as a platform to subsidize costs

(4:46) – Scaling the logistics: Can Wonder handle the complexity at a reasonable price?

(5:29) – Bezos’ rule of choice, food as friction, and the psychology of convenience

(7:00) – Final verdict: Big risk, big vision—but is it big enough to work?

Marc Lore is betting big on food—and the way we eat might never be the same. Will Wonder change the game... or burn through billions chasing an impossible dream?

For the full episode head here: https://youtu.be/K-LainhQQyY

#wonderapp #tastemade #foodtech #mealdelivery #superapps #grubhub #cloudkitchen #venturecapital #retailinnovation #foodstartup

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group Chad Lusk and Ben Lowden discuss: Dick's Sporting Goods Shrinkage Problem

For the full episode head here: https://youtu.be/hawXQR5_ADo

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Tommy Bahama Moving From Restaurants Into Resorts

For the full episode head here: https://youtu.be/beDTcCOLbT8

In the latest edition of Omni Talk’s Retail Fast Five live from Manifest: The Future Of Logistics Conference and sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: If People Really Need Starbucks From GoPuff In The Middle Of The Night?

For the full episode head here: https://youtu.be/nLwypI0f9wg

In the latest edition of Omni Talk’s Retail Fast Five live from the CARW Conference in Milwaukee, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: A Kenny Loggins, Paris Hilton & LinkedIn Tarot Lightning Round

For the full episode head here: https://youtu.be/Ft2Y7Ob3EZ4

In the latest edition of Omni Talk’s Retail Fast Five recorded live from Shoptalk 2025 in Vegas and sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss: A Love Is Blind Lightning Round

For the full episode head here: https://youtu.be/NPi_RSCdcTE

In this mind-blowing interview, Sabesan Sithamparanathan, the founder and president of PervasID, shares groundbreaking insights on how new breakthroughs in RFID technology (that are already being implemented at a major global apparel retailer) will soon radically change the retail landscape.

Learn how PervasID’s cutting-edge RFID solution, powered by AI and machine learning, empowers retailers to optimize omnichannel operations, reduce shrink, and enhance loss prevention strategies. Sabesan also discusses the wide-ranging applications of RFID technology beyond retail, including healthcare, aerospace, and supply chain management.

Key topics covered include:

• What it takes to achieve 99%+ stock accuracy and real-time inventory visibility
• How RFID can enhance your click and collect and omnichannel capabilities
• How real-time data can reduce shrink and improve loss prevention
• The future of RFID technology in retail and beyond

This podcast is already one of Chris and Anne’s favorites of 2024. Don’t miss this opportunity to learn from a true expert in the field and discover how RFID technology is still evolving to upend the industry.

Music by hooksounds.com

*Sponsored Content*

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Shoptalk VP of Original Content & Strategy Ben Miller joined Chris and Anne to discuss:

• The rash of recent layoffs across retail and what they mean for how the average retail executive is thinking about 2024
• Walmart’s big announcement this week that its store managers can make over $400K per year
• Some absolutely startling statistics on self-checkout from Everseen’s survey of over 1 billion transactions
• Instacart’s desire to make your average grocery shopping trip feel more like Pokemon Go
• And closed with a look at whether TikTok’s attempt to make all its video content shoppable will actually work

There’s all that, plus Wizard of Oz favorites, Super Bowl vices, and the most unusual things to do while jogging.

Music by hooksounds.com

In this week’s Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle, A&M's Chad Lusk and Ben Lowden joined Anne and Chris to discuss:

• Dick’s growing theft problem and what, if anything, the industry can do about it
• Aldi’s major 400 store expansion plans
• Etsy’s new baby registry
• Trader Joe’s claims that it will never put self-checkout machines in its stores
• And closed with a look at why Amazon would make such drastic cuts to its private label apparel assortment

There’s all that, plus Publix pup bans, pizza crust proclivities, and what baby food we would most want to eat as adults.

To register for Groceryshop, head here: www.groceryshop.com/omnitalk

Music by hooksounds.com

In this exclusive interview recorded live at Shoptalk Fall 2024, Chris Walton and Anne Mezzenga interview Lauri Joffe, Chief Marketing Officer at American Freight.

Key moments include:

[1:00] Lori introduces American Freight and her role as CMO

[2:30] The importance of unified commerce for consistent customer experience across stores and online

[4:10] How traffic counting and conversion metrics help unify e-commerce and stores

[6:00] The role of data in understanding customer behavior

[8:00] American Freight’s brand refresh and fun Q4 initiatives

[9:50] What to expect for 2024 in the home furnishings industry

Thanks to Narvar and Microsoft for making all of Omni Talk Retail's Shoptalk Fall coverage possible. Visit Narvar at booth L45 or at Navar.com & Checkout Microsoft at aka.ms/AIatMicrosoft

#shoptalk #retailinnovation #holidayshopping #unifiedcommerce #retailtechnology #americanfreight #homefurniture

In this week’s Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Chris and Anne discussed:

• The recent pharmacy walkouts at CVS and Walgreens
• H&M enabling customers to design their own clothes with AI
• Schnucks taking local produce mobile merchandising to an unparalleled level
• The implications of Instagram and Facebook offering ad-free subscriptions in Europe
• Tommy Bahama opening its own coastal theme resort in, ironically, Palm Springs, of all places

There’s all that, plus magicians claiming they can make the moon disappear, crying fowl over pheasant hunting, and our favorite Chandler Bing memory.

Music by hooksounds.com

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: SHEIN's $90 Billion US IPO 

For the full episode head here: https://youtu.be/8KTPdFct7bY

In this interview from the NGA show floor, Dylan Queen, VP of Marketing and Operations at Queens Price Shopper, shares insights on how independent grocers can leverage technology and innovative strategies to compete in a saturated market. Queen discusses the role of artificial intelligence in retail pricing, the importance of personalized advertising and loyalty programs, and the challenges of implementing self-checkout and scan-and-go solutions. He also emphasizes the significance of exceptional customer service and unique in-store experiences, such as retail theater, to differentiate independent grocers from larger competitors. Tune in for valuable takeaways on omnichannel marketing, brand partnerships, and more.

Thanks to the VusionGroup for making all our show coverage possible!

#DylanQueen #QueensPriceShopper #NGA #independentgrocers #artificialintelligence #retailpricing #loyaltyprograms #personalizedadvertising #omnichannelmarketing #instoremarketing #retailtheater #selfcheckout #scanandgo #customerservice #saturatedmarket #brandpartnerships #vusiongroup

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Ocampo Capital, Chris and Anne discussed:

• Walmart testing a new technology in its stores that would let people open security locks for products with mobile devices (Source)
• The E.l.f. Beauty expansion into Dollar General (Source)
• The flurry of announcements from Instacart this past week on everything from Caper Carts to Carrot Tags (Source)
• Lowe’s debuting a new home platform for its loyalty members (Source)
• And closed with a look at the odd media sound bytes surrounding Amazon’s eight new Amazon Fresh store openings this week (Source)

There’s all that, plus the Vuori vs. Lululemon Battle Royale, falling raccoons, and what delicate aromas a sneaker sommelier would detect from Anne’s pre-owned Nikes.

Music by hooksounds.com

#RetailNews #Walmart #ELFBeauty #DollarGeneral #Instacart #Lowes #AmazonFresh #OmniTalk #RetailPodcast #RetailTrends #Innovation

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Kelly Carey and Jeff Dwyer discuss: Buying Or Selling: Target’s New Shopify Partnership?

For the full episode head here: https://youtu.be/sCbPr56WuxQ

In this exclusive interview recorded live from the Ownit AI booth at CommerceNext 2024, Mara Sirhal, Chief Merchant and Brand Officer at Saks OFF 5TH, shares insights on the power of off-price luxury and how the company delivers attainable aspiration to its customers.

With a career spanning nearly two decades at Macy's and Bed Bath & Beyond, Mara discusses the importance of vulnerability and being "selfish" in driving one's career forward.

Mara emphasizes the emotional experience that Saks OFF 5TH provides, offering incredible deals on aspirational brands, especially during times of macroeconomic pressure. She also touches on the value of staying curious about new retail technologies and building relationships in the industry.

Discover how Saks OFF 5TH is navigating the evolving retail landscape and delivering value to its customers in this engaging conversation.

Join the Omni Talk Retail crew as they dive deep into key takeaways from the retail industry's premier event. Alongside Shoptalk's very own Head of Content for the U.S., Joe Laszlo, VP of Original Content and Strategy, Ben Miller, and Content Director, Alexa Tietjen, Chris Walton and Anne Mezzenga unpack the hottest topics from on and off the conference floor.

From the intersection of GenAI to the evolution of Unified Commerce and beyond, no stone is left unturned. Whether you experienced the event firsthand or followed Omni Talk's coverage from home, this podcast is your ultimate guide to all things Shoptalk.

Don't miss out on the Shoptalk goods you need to know – only on this podcast!

In this exclusive Omni Talk interview from Shoptalk 2023, sponsored by Meta, Kathryn Mazza, the newly-appointed SVP of Red Media at Hy-Vee, shares her insights on the rapidly-evolving world of retail media networks. With an impressive 18-year career at Dick's Sporting Goods, where she launched and scaled their retail media network, Mazza brings a wealth of experience to her new role at Hy-Vee.

Discover how Hy-Vee's Red Media stands out in the competitive landscape, leveraging the company's diverse portfolio across grocery, banking, pharmacy, construction, and distribution to offer unique opportunities for advertisers. Mazza emphasizes the importance of building strong relationships with CPG brands and delivering best-in-class customer service and white glove support.

Learn about Red Media's focus on innovation, including their impressive network of 10,000 high-impact digital screens and in-store audio advertising capabilities. Mazza also discusses the significance of establishing industry-wide reporting standards, championed by the IAB, to help advertisers compare performance and optimize their ad spend across various retail media networks.

With Mazza at the helm, Hy-Vee's Red Media is poised to elevate the retail media experience for advertisers, driving growth and setting new standards in the industry.

#KatherineMaza #SVPRedMedia #HyVee #RetailMediaNetwork #HyVeePortfolio #Grocery #Banking #Pharmacy #Construction #Distribution #CPGRelationships #BestInClassCustomerService #WhiteGloveService #Data #Innovation #DigitalScreens #InStoreAdvertising #InStoreAudioAdvertising #IABReportingStandards #OptimizingAdDollars #Shoptalk2023 #DicksSportingGoods 

In the latest edition of Omni Talk’s Retail Fast Five live from the World Retail Congress in Paris, sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: A Parisian, Cookie-Filled, Lighting Round

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Foxtrot and Dom's Kitchen - A Match Made In Heaven?

For the full episode head here: https://youtu.be/y-ZMxhPwJ7g

In the latest edition of Omni Talk’s Retail Fast Five live from CommerceNext in NYC, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: If Body Cameras Keep Store Employees Safer?

For the full episode head here: https://youtu.be/DHHDZtEQB3M

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: Forever 21 And SHEIN Partnering Up

For the full episode head here: https://youtu.be/J2pvzUzqY-o

🎙 OmniTalk Retail Podcast | Live from FMI 2025 🎙

Chris Walton & Anne Mezzenga sit down with Deborah Weinswig, Founder & CEO of Coresight Research, live from the Simbe Podcast Studio at FMI, to explore the biggest retail trends shaping 2025 and beyond. From AI-powered store experiences to the rise of live streaming commerce, this conversation is packed with insights on the future of grocery, digital transformation, and consumer behavior.

⏱ Time Stamps & Topics:

🔹 [0:00] – Live from FMI 2025 at the Simbe Robotics Booth

🔹 [1:00] – Meet Deborah Weinswig & Coresight Research’s role in retail insights

🔹 [2:30] – AI in the physical world & retail automation

🔹 [5:00] – Generative AI: How retailers must optimize for AI-driven search (SEO in AI)

🔹 [7:30] – Live streaming commerce: Why the U.S. lags behind China & how to catch up

🔹 [10:45] – Voice commerce & AI shopping assistants: The next wave of consumer engagement

🔹 [13:20] – The shift in grocery store design: From stockrooms to experiential retail

🔹 [15:00] – The importance of supply chain technology & inventory visibility

📢 Don’t miss this deep dive into the AI-powered future of retail!

🔔 Subscribe for more exclusive insights from FMI!

#ai #retailtrends #retailstrategy #seo #groceryinnovation #fmi

In this latest episode of our 5 Insightful Minutes Series, Tim Robinson, Corporate Vice President at Blue Yonder, breaks down the findings of their recent consumer returns survey and what they mean for retailers.

Key moments from the interview:

• 1:34 - Why treating returns as inventory is critical for retailers.
• 2:36 - How unique and tech-driven returns experiences can differentiate brands.
• 5:40 - The importance of visibility in the returns process for sustainability and customer satisfaction.
• 7:23 - Predictions on tailored return policies using customer and product data.

To read Blue Yonder's report in full, head here: https://chat.blueyonder.com/reimagine-returns?utm_medium=paid&utm_source=omnitalk&utm_campaign=jan25&utm_content=tim

Music by hooksounds.com

#returns #ecommerceinnovation #customerexperience

Sponsored Content

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:

• Macy’s bold decision to close 150 stores (Source: CNBC)
• Why Amazon’s move to offer scheduled grocery delivery could be one of the most important headlines of the year (Source: Chain Store Age)
• Microsoft's decision to fortify its Gen AI position by investing in Mistral AI (Source: Fast Company)
• Schnucks breaking ground on its smart cart from Instacart pilot (Source: 

🎧 Retail Media, Evolved: Liz Roach on KPIs, Clean Rooms & Commerce at Speed | Shoptalk 2025 Live

Albertsons Media Collective's Liz Roche joins Chris and Anne live from the Meta Podcast Studio at ShopTalk 2025 to talk all things retail media—why measurement needs to be reimagined, how to think beyond channel silos, and what teams need to succeed in a data-driven world. From clean rooms to strategic continuity, Liz shares what it takes to win in the next wave of retail media.

📍 Timestamps:

(0:09) Welcome & intro from Meta’s Surf Room B

(1:00) Liz’s new dual-role: Media & Measurement under one roof

(2:08) Why collaborative tech like clean rooms and APIs is a must

(2:54) What’s changing in KPIs: From campaign lift to LTV & longitudinal metrics

(3:56) How combining measurement & media helps speed to insight

(4:44) Personalization + attribution: Closed-loop is everything

(5:45) The culture of retail media: Bias for action, speed, and strategic partnerships

(6:38) Education still matters—especially with brand marketers new to commerce

(7:24) Industry trend watch: CTV, compressed funnels, holistic measurement

(8:50) Where to invest now? Experimentation: Budgets, KPIs, and media strategy

(9:25) Wrap-up and thanks to Meta for hosting

#retailmedia #shoptalk #retail

Onebeat VP of Retail Strategy, Greg Arthur, joined Chris and Anne to share how leveraging AI for inventory optimization can help retailers maximize sell-through rates and profitability.

In this podcast, Chris and Anne go deep with Greg on:

• Self-adjusting, short-term algorithms for granular inventory level predictions
• Allocating the right inventory across stores and channels
• Reducing markdowns and carryover stock with data-driven replenishment
• Achieving higher sales velocities and sell-through rates
• Streamlining onboarding with quick proof of value simulations
• Real Success stories of boosted sales and margins with less total inventory

This video highlights smart approaches to retail inventory planning using AI and machine learning for better results.

To learn more about Onebeat, visit 1beat.com

*Sponsored Content*

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Sezzle, Chris and Anne discussed:

• Amazon adding Grubhub food delivery for free to Amazon Prime (Source: Verge)
• Abercrombie & Fitch’s first billion dollar Q1 (Source: Retail Dive)
• Takeoff Technologies filing for Chapter 11 bankruptcy (Source: Grocery Dive)
• Walmart’s “trippy” new online storefront, Walmart Realm (Source: Fast Company)
• And closed with a look at Kohl’s disastrous earnings report (Source: Reuters)

There’s all that, plus this month’s OmniStar (congrats Burlington’s Connie Droge), how to best take care of bald scalps, Prince, and whether an AI digital twin of Chris would actually enhance Anne’s work life.

Music by hooksounds.com

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2024 Top Retail Headline Predictions

For the full episode head here: https://youtu.be/PVSuISOz41k

🚀 In this week's Fast Five, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, and Ocampo Capital, we break down the viral Airport Theory TikTok trend (would you show up 15 minutes before your flight?!), the Domino’s stuffed crust debate, and the return of nostalgic retail brands like Limited Too! Plus, which pancakes reign supreme?

For the full episode head here: https://youtu.be/rTReEPz6yR8

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: If The World Need A Super App For Mealtime?

For the full episode head here: https://youtu.be/UxDXVG9DOuQ

In this latest 5 Insightful Minutes episode, Caitlin Allen, SVP of Market at Simbe, breaks down the key misconceptions retail executives have about automation, why data quality is critical, and how top retailers are scaling AI-driven solutions.

Learn the difference between good and bad computer vision AI, how autonomous robots are driving efficiency, and why collaboration between HQ and store teams is essential for successful tech rollouts.

Plus, hear real-life "Aha" moments from retailers who have discovered hidden inventory and optimized operations through AI-powered insights.

Key Moments:

🔹 (0:18) – Common misconceptions about retail automation

🔹 (0:44) – The three key priorities: data quality, scalability, and store coverage

🔹 (2:22) – How to distinguish good vs. bad computer vision AI

🔹 (4:26) – Bridging the gap between HQ and store operations

🔹 (5:49) – Eye-opening insights: Retailers discovering hidden inventory

🔹 (6:13) – AI’s role in e-commerce accuracy, automated reordering, and merchandising

Music by hooksounds.com

#retailtrends #retailtech #robotics #retailinnovation

Sponsored Content

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Ocampo Capital Chris Walton, Anne Mezzenga discuss: There’s An (Amazon AI-Generated) Ad For That

For the full episode head here: https://youtu.be/18lMxsBIt7o

Chris and Anne chat with Chris Stoyles, CEO of Last Yard, about how electronic shelf labels (ESLs), price optimization, and data-driven retail promotions can come together to transform today's in-store retail experiences.

Learn how retail data can be used to enhance retail marketing, and streamline retail operations to build shopper trust and drive success. You will also discover just how important accurate pricing, effective merchandising, and agile retail IT are in today's competitive landscape.

Whether you're a retail executive, store manager, or marketing professional, this podcast offers valuable insights into the future of retail technology execution in-store.

Music by hooksounds.com

*Sponsored Content*

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Home Depot Just Spent A Boatload To Acquire SRS

For the full episode head here: https://youtu.be/6L4-pympUzo

In this exclusive interview from the VusionGroup studio at the World Retail Congress in Paris, Anton Vincent, President of Mars Wrigley North America and Global Ice Cream, sits down with Chris Walton and Anne Mezzenga of Omni Talk to discuss the company's approach to engaging Gen Z consumers, creating memorable retail experiences, and driving innovation in the ice cream category.

Discover how Mars Wrigley is:

• Leveraging iconic brands like M&M's, Snickers, and Twix to stay relevant to younger consumers
• Transforming brand transactions into immersive brand experiences
• Navigating the evolving landscape of omnichannel retail and direct-to-consumer strategies
• Ensuring brand consistency across multiple touchpoints and retail partners
• Capitalizing on the growth of retail media to reach target audiences

Anton also shares his insights on the importance of understanding Gen Z's values and how they influence purchasing decisions, as well as the role of digital channels, influencer marketing, and personalization in connecting with this key demographic.

#AntonVincent #MarsWrigley #GenZ #Omnichannel #IceCreamInnovation #MMs #Snickers #Twix #RetailExperiences #BrandConsistency #RetailMedia #OmniTalkPodcast #WorldRetailCongress

Chris and Anne kick off Day 3 of NRF 2025 live from the VusionGroup Podcast Studio with Michael Diedrich, VP of Store Productivity at Tractor Supply, discussing how the retailer is redefining store productivity while delivering legendary service. Discover how Tractor Supply leverages tools like Quorso's AI Co-Pilot to enhance customer interactions, streamline operations, and ensure consistent performance across 2,300+ stores.

Key Moments:

• 0:10 - Introduction to Michael Diedrich and his 23-year journey at Tractor Supply.
• 2:12 - Measuring productivity and performance across Tractor Supply stores.
• 6:12 - How Quorso is revolutionizing sales missions and team engagement.
• 9:15 - Evolving leadership visits with AI-driven insights.
• 11:28 - Leveraging new technologies for instant product knowledge and legendary service.
• 13:39 - Backend optimization with the “Tractor Way” process.
• 14:55 - Plans for 2025: Relentless focus on productivity and customer engagement.

#nrf2025 #tractorsupply #retailtech

In this week’s Omni Talk Retail Fast Five news roundup, recorded live from CommerceNext 2024, and sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Sezzle, Chris and Anne discussed:

• Walmart rolling out electronic shelf labels to nearly half its U.S. stores (Source: Retail Dive)
• TJX asking its sales associates to wear body cameras (Source: CNN)
• Tesco building its own third-party digital marketplace (Source: Retail Gazette)
• IKEA hiring employees to work inside of Roblox (Source: Marketing Dive)
• And closed with a look at Starbucks’ decision to open its own in-house production studio (Source: Adweek)

There’s all that, plus Capri Suns, Dr. Pepper, and some really spicy enchiladas.

Music by hooksounds.com

🎙 OmniTalk Retail Podcast | Live from FMI 2025 🎙

Chris Walton & Anne Mezzenga chat with Corey Rochkin of Oliver Wyman about the latest robotic automation trends in grocery retail live from the Simbe Podcast Studio at FMI 2025. From AI-driven inventory tracking to customer service enhancements, discover how retailers are integrating cutting-edge technology to boost store efficiency.

⏱ Time Stamps & Topics:

🔹 [0:00] – Live from FMI 2025 at the Simbe Robotics Booth

🔹 [1:00] – Corey Rochkin’s role at Oliver Wyman and focus on in-store robotics

🔹 [3:00] – Why choose robotics over fixed cameras? The cost and flexibility factors

🔹 [6:30] – AI & labor shortages – How technology is helping augment store teams

🔹 [8:00] – Top use cases for grocery robots – Inventory tracking, planogram verification, pricing accuracy

🔹 [10:00] – Future use cases – AI-driven quality checks, theft prevention, and customer interaction

🔹 [12:30] – Will robots take store jobs? The reality of labor constraints in grocery

🔹 [15:00] – How grocery operations will change – The move toward enhanced customer service

🔹 [18:00] – The future of AI in retail – Where robotics & automation are headed next

📢 Don’t miss this insightful look at the future of grocery store automation!

🔔 Subscribe for more retail innovations from FMI 2025!

#robotics #retailtrends #retailstrategy #grocery #fmi

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group Abhinav Chandra and Manola Soler discuss: Target Allowing All Employees To Wear Shorts

For the full episode head here: https://youtu.be/r4lIf_4-3fk

Music By HookSounds.com

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Amazon #JWOT Vice President Jon Jenkins.

Jon Jenkins went into detail on their latest announcement deploying #JWOT for #healthcare workers, their #RFID-enabled #JWOT activations in stadiums like Lumen Field, and what the #retailindustry should anticipate from Amazon, and #checkoutfree experiences in the future.

Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Schnucks Launching Real-Time Local Produce Alerts

For the full episode head here: https://youtu.be/beDTcCOLbT8

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: Starbucks Going Scanless

For the full episode head here: https://youtu.be/J2pvzUzqY-o

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: H&M's AI Design Tool

For the full episode head here: https://youtu.be/beDTcCOLbT8

We go live from Manifest 2024 to speak with Moid Alwy, EVP & Chief Supply Chain Officer at American Tire Distributors, about the future of distribution and supply chain. Topics include the launch of their B2B marketplace "Radius", last mile delivery scaling, AI implications, network design changes, omnichannel complexity, inventory management innovations, consolidation and more. Get the inside scoop direct from the show floor on how one of the largest tire distributors in the US is transforming their supply chain and distribution operations with the latest in retail and logistics tech.

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart Launching A New Owned Brand Food Line

For the full episode head here: https://youtu.be/XpiUgVgeGjo

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, and Ocampo Capital Chris Walton and Anne Mezzenga, along with special guest hosts from the A&M Consumer & Retail group David Brown and Lisa Collier discuss: If They're Buying Or Selling: Wayfair Muse

For the full episode head here: https://www.youtube.com/watch?v=W5GLcP12oeI

In this exclusive interview with Omni Talk recorded in the VusionGroup studio live at the World Retail Congress in Paris, Ian Bailey, Managing Director of Kmart Group Australia, shares fascinating insights into the world of Australian retail. Discover how Kmart Australia differentiates itself through its strong focus on own brands, rapid product development, and the integration of cutting-edge technology like 3D design.

Key takeaways:

• The power of private label and Kmart Australia's unique approach to own brands
• Adapting to changing consumer behaviors and expectations post-pandemic
• Leveraging digital tools to enhance the in-store experience and supply chain resilience
• The story behind Kmart Australia's successful partnership with Mattel for wooden toys

Ian also reveals how Kmart Australia is navigating the challenges of a shifting retail landscape and geopolitical uncertainties. Learn valuable lessons that retailers across the globe can apply to their own strategies.

#KmartAustralia #IanBailey #RetailTrends #PrivateLabel #RetailTech #ConsumerInsights #OmniTalkPodcast

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, Mirakl, and Sezzle, Chris and Anne discussed:

• What Wayfair has to get right in the opening of its first large-format store (Source: Chain Store Age)
• TikTok lowering the thresholds for creators to earn seller commissions (Source: Bloomberg)
• Walmart adding free pet telehealth to Walmart+ (Source: CNBC)
• Schnucks partnering with Ibotta (Source: Chain Store Age)
• And closed with a lively debate on the value of Google’s new AI tool that lets advertisers showcase clothing on various models and body types (Source: Wired)

There’s all that, plus A&M’s Joanna Rangarajan stops by for 5 Insightful Minutes on Shein and fast fashion, and we also talk head transplants, beach vibes, and why Chris is now a dead ringer for Mikhail Gorbachev.

Music by hooksounds.com

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: Macy's And GAP Making A Sleepy Collab

For the full episode head here: https://youtu.be/J2pvzUzqY-o

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Kelly Carey and Jeff Dwyer discuss: If Unilever's Taken A Quantum Leap Too Far?

For the full episode head here: https://youtu.be/sCbPr56WuxQ

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group Chad Lusk and Ben Lowden discuss: Etsy Starting Baby Registry

For the full episode head here: https://youtu.be/hawXQR5_ADo

In this episode of "5 Insightful Minutes," we dive deep into the world of generative AI, with a focus on Microsoft's General Manager for Modern Work in Retail and Consumer Goods, Jeff Strasser. Join us for an enlightening discussion as we explore how GenAI is transforming the retail landscape and helping retailers tackle today's challenges and shape the future.

Discover how top retailers are leveraging GenAI to address supply chain disruptions, labor availability issues, changing customer expectations, and more. Learn about the significant impact GenAI has on improving productivity, data privacy, and security.

Explore real-world examples from companies like Mars, Domino's, and Starbucks, and gain insights into how they are using generative AI to streamline operations, enhance customer experiences, and contribute to sustainability goals.

If you're curious about the role of AI in the store of the future and want to stay ahead in the retail industry, this video is a must-watch. Join us as we unlock the potential of GenAI and its profound implications for the future of retail.

*Sponsored Content*

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Walmart CEO and President John Furner from their podcast studio inside the VusionGroup booth #5420.

John covered Walmart+, what we can expect from Walmart stores this year, new fulfillment centers, and more.

Thanks to VusionGroup (formerly SES-imagotag) for their support of all of our National Retail Federation Big Show Coverage.

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Amazon Shutting Down A Secret Fertility Tracker Project

For the full episode head here: https://youtu.be/UxDXVG9DOuQ

In this episode, Chris and Anne sit down with Pam Simon, EVP and Conference Chair of Manifest , to discuss the must-attend event for global supply chain and logistics professionals. Learn about the exciting lineup of startups, investors, shippers, and innovative technologies that will take center stage at the Venetian in Las Vegas, February 10-12, 2025. Pam also highlights new initiatives like the mentorship program and why planning ahead ensures maximum ROI from attending.

Key Moments:

• 0:01 – Intro to Manifest Vegas: What sets it apart as the premier global supply chain event.
• 2:00 – Startups and Investors: How Manifest connects innovators with funding.
• 5:00 – Shippers in Focus: Case studies from Mattel, Microsoft, Alibaba, and more.
• 8:00 – Day 1 Highlights: Maritime Symposium, Intermodal Workshop, and Cold Chain Forum.
• 14:00 – Mentorship Program: A new initiative to support women and fresh talent in logistics.
• 16:30 – Why Plan Ahead: Tips to maximize your Manifest Vegas experience.

To register for Manifest, visit: ManifestVegas.com/SaveWithOmniTalk

Music by hooksounds.com

#ManifestVegas #supplychaininnovation #logistics #startups #investors #mentorship #networking #coldchain #sustainability #technologytrends

Sponsored Content

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Marc Vicente Sala, Chief Digital Director at Kingfisher PLC, shares insights on the company's digital transformation and omnichannel journey.

Kingfisher, a leading home improvement retailer with brands like B&Q, Screwfix, Castorama, and Brico Dépôt, is focusing on harnessing the power of AI, marketplaces, and retail media to enhance customer experiences.

Marc Vicente discusses the importance of organizing and leveraging customer data to enable effective AI implementation, including algorithmic AI for forecasting and demand planning, as well as generative AI for catalog improvement and image quality enhancement. He also highlights the growing significance of marketplace business models and their synergy with retail media, allowing sellers to gain visibility and monetize through performance-based strategies.

Discover how Kingfisher is navigating the digital landscape and driving omnichannel retail innovation in this engaging conversation

The hype behind AI is real, and those that dawdle are already at risk of being behind.

Way behind.

So Omni Talk is pleased to announce that Romeo Bolibol, the Managing Partner & Head of Sales for Strategic Retail & Consumer Goods at Microsoft, and Crys Kelch, the Enterprise Solutions Sales Leader for the Americas at GitHub, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explain why timing is of the essence when it comes to AI.

Chris and Anne went deep with Romeo and Crys on:

• Why the hype around AI might not be big enough
• The common fears over AI that retail executives are sharing in the boardroom
• The extent of the investment in AI needed across one’s full tech stack
• Real-life examples of next-generation AI already in use at leading retailers
• And, perhaps most importantly, how the right approach to AI will create efficiencies that stack on top of each other so that one plus one will equal three or even four or five in your organization

*Sponsored Content*

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: Saks & Neimans: Will Two Wrongs Make A Right?

For the full episode head here: https://youtu.be/wRZQbkcFGrE

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, and Scratch Event DJs, Chris and Anne discussed:

• Walmart accelerating its rollout of digital shelf labels to all stores (Source)
• Cantaloupe’s innovations in smart vending for grocery stores (Source)
• Simbe augmenting its Tally Robot with fixed-positioned sensors (Source)
• DoorDash and Ibotta teaming up to offer DoorDash users better pricing (Source)
• And closed by debating whether or not “community spaces,” like the one recently launched by Giant Food, are ever a good idea (Source)

There’s all that, plus Todd Barentine of The Barcode Group stopped by for Five Insightful Minutes on Costco’s 2025 strategy, and we also announced this month’s OmniStar (congrats Christina Minardi of Whole Foods) and discussed Waymo, Peter, Paul, and Mary, and which member of the X-Men Anne would most want to go on a date with.

Music by hooksounds.com

#OmniTalkRetail #RetailInnovation #DigitalShelfLabels #SmartVending #RetailPodcast #Costco2025 #GroceryTech #DoorDash #Ibotta #CommunitySpaces

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Ocampo Capital Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Brooks Levering and David Schneidman discuss: If They're Buying Or Selling: High-End Kicks For Sale On Walmart.com

For the full episode head here: https://youtu.be/sdOO6pmTBlw

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Closing Another AmazonGo Store

For the full episode head here: https://omnitalk.blog/2023/06/30/fast-five-video-doordash-pays-by-the-hour-mr-smith-targets-marketplaces-amazon-go-is-as-good-as-gone/

In the latest edition of Omni Talk’s Retail Fast Five live from CommerceNext in NYC, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton and Anne Mezzenga discuss: Buying Or Selling: Starbucks Studio?

For the full episode head here: https://youtu.be/DHHDZtEQB3M

🎙 OmniTalk Retail Podcast | Live from FMI Conference 2025 🎙

Chris Walton & Anne Mezzenga sit down with Stan Swinton, VP of Non-Perishable Grocery at Sprouts Farmers Market, live from the Simbe Podcast Booth at FMI 2025, to explore how Sprouts stays ahead in grocery innovation, selects emerging brands, and delivers high-quality products to meet the needs of its loyal customers.

⏱ Time Stamps & Topics:

🔹 [0:00] – Live from FMI 2025 at the Simbe Robotics Booth

🔹 [1:00] – Meet Stan Swinton: His role in Sprouts’ success & background in grocery retail

🔹 [2:54] – How Sprouts differentiates itself with high-quality, innovative grocery products

🔹 [3:39] – Inside Sprouts’ Innovation Center: Testing & launching emerging food brands

🔹 [5:37] – The Sprouts customer: What they value & why they’re loyal

🔹 [6:59] – Merchandising strategy: Every product has to earn its place on the shelf

🔹 [8:36] – Sprouts expansion plans: More stores, more markets, more innovation

🔹 [9:50] – The supply chain challenge: How Sprouts ensures in-stock availability & fresh products

📢 Don't miss this behind-the-scenes look at one of the fastest-growing grocery retailers!

🔔 Subscribe for more exclusive retail insights & interviews from FMI!

#sprouts #sproutsfarmersmarket #fmi #groceryshopping #retailnews #retailtrends

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio from Shoptalk Europe, Caroline Welsh, Customer Digital and Trading Board Director at Brico Dépôt (part of the Kingfisher Group), shares insights on the company's remarkable journey in launching an e-commerce website in just eight days and a marketplace in three months during the COVID-19 pandemic.

Caroline also discusses her role in overseeing merchandising, advertising, loyalty, pricing, and customer data to create exceptional omnichannel experiences.

Discover how Brico Dépôt stays true to its purpose while expanding its assortment, leveraging store colleagues' expertise, and fostering partnerships. Caroline also emphasizes the importance of clearly defining the MVP to move quickly and efficiently.

Looking ahead, Caroline highlights the critical need for attracting future trade professionals and increasing female representation in the home improvement industry. She also touches on the importance of sustainability and how Kingfisher Group is supporting apprenticeships to build a strong workforce.

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: Couche-Tard Expanding Mashgin Self-Checkout

For the full episode head here: https://youtu.be/UpBuCCwtdl0

Dematic’s Market Development Director Kim Baudry is back once again to help Chris and Anne kick off 2024 as part of their ongoing live Ask An Expert Interview Series on LinkedIn.

Chris and Anne go in depth with Kim as she discusses the big trends that are shaping retailers’ and manufacturers’ approaches to supply chain network development, including:

• Why retailers are moving their investments into smaller facilities with more flexible automation
• Why manufacturers are going in the opposite direction and trying to get bigger with more proven automation solutions
• What considerations each party should give towards these decisions
• And perhaps, most importantly, how long we can expect these trends to last and what will happen next

Music by hooksounds.com

*Sponsored Content*

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Starbucks Unveiling Its Turnaround Plan

For the full episode head here: https://www.youtube.com/watch?v=uDYRYCTUsOk&t=0s

In this exclusive Omni Talk interview from Shoptalk, sponsored by Meta, Chris Walton and Anne Mezzenga sit down with Jon Alferness, Walmart's Executive Vice President and Chief Product Officer. Alferness shares insights on his role overseeing a wide range of areas, including e-commerce, associate tools, merchant tools, financial services, and health and wellness.

Discover how Walmart is leveraging data and AI to create seamless customer journeys and empower associates through initiatives like me@walmart, a unified platform consolidating various tools and technologies. Alferness discusses the impact of AR technology on inventory visibility and the role of generative AI in processing associate feedback and enhancing search experiences.

Learn about Walmart's approach to product management, prioritization, and ROI, as Alferness emphasizes the importance of cross-functional collaboration between engineering, design, and business teams. He also shares his thoughts on the hype surrounding generative AI and its potential to revolutionize the retail industry.

Alferness concludes by outlining Walmart's priorities for 2024, including the expansion of AI-powered search capabilities, improved product detail pages, and the development of "next best action" recommendations for associates.

#JonAlferness #Walmart #ChiefProductOfficer #Shoptalk #MetaOmniTalk #Ecommerce #AssociateTools #MerchantTools #FinancialServices #HealthAndWellness #CustomerJourneys #ProductManagement #Engineering #Design #Prioritization #Data #ROI #Me@Walmart #ARTechnology #InventoryVisibility #GenerativeAI #AssociateFeedback #SearchExperience

For our money, we cannot think of another technology that unlocks as much value when it is deployed and harnessed across multiple levels of a retail organization in the right way as RFID.

So Omni Talk is pleased to announce that Marshall Kay, Global Director of Retail Transformation Services at Avery Dennison, and Randy Dunn, Director of Business Development at Zebra Technologies, joined Chris Walton and Anne Mezzenga to share all the ways the best of the best retailers are utilizing RFID.

Chris and Anne go deep with Marshall and Randy on:

• The history of RFID, i.e. where it has been and where it is going next, inclusive of current pricing, use cases, and category penetration
• What Randy refers to as the “ladder” approach to RFID implementation
• How to move from a basic, foundational RFID implementation into a world of “RFID+”
• And, perhaps most importantly, how to know when you have actually unlocked the full value of RFID inside of your retail organization

Music by hooksounds.com

*Sponsored Content*

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart's New AR Makeup Tool

For the full episode head here: https://youtu.be/-zDY5jgNhL4

Traffic tells all. Nothing gives you a better sense of what is working versus what is not. So Placer.ai’s SVP of Marketing Ethan Chernofsky is back once again to look back on 2023 and to share with us the biggest lessons learned from retail traffic data as we head into the holidays.

Chris and Anne go in depth with Ethan as he discusses the major trends he has identified in 2023, including:

• Whether or not the pandemic has created new customer profiles and shopping patterns
• Why great product still matters above all else
• If convenience is coming at the expense of excitement
• The potential and challenges facing the promise of Retail Media
• And, of course, what segments of retail are winning and losing, from c-stores to grocery and dollar stores, and what it all says about the future

*Sponsored Content*

Join Chris Walton and Anne Mezzenga in this dynamic episode of the Omni Talk Ask An Expert Series as they explore the future of retail with Jean-Denis Mariani, former Chief Digital Officer at Coty, and Kristi Vannatter, Head of Beauty at Firework.. Discover how video commerce, AI, and user-generated content are reshaping the shopping experience and hear practical advice for implementing these game-changing trends.

• 0:08 – Introduction and lead-up to NRF with Firework’s innovative offerings
• 2:03 – Jean-Denis highlights the critical role of content in retail strategy
• 5:00 – Top trends for 2025: personalization, influencers, and video commerce
• 7:10 – The impact of AI on product recommendations and customer service
• 11:01 – Firework’s tools for engaging customers through UGC and live streaming
• 16:45 – Building emotional connections with consumers through video content
• 23:00 – Scaling content creation and overcoming internal challenges
• 28:43 – Measuring the ROI of video content and adapting to consumer behavior
• 36:09 – Examples of video commerce across industries, from beauty to electronics
• 39:30 – Final takeaways and how to connect with today’s experts

Music by hooksounds.com

Sponsored Content

#videocommerce #retailtrends #ecommerceinnovation #shoppablevideos #aiinretail #contentmarketing #microinfluencers #usergeneratedcontent #personalization

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Shoppable Programming: Fad Or Here To Stay?

For the full episode head here:https://youtu.be/pzzbTRnYCy8

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Google Releasing New Shopping Features For Holiday Procrastinators

For the full episode head here: https://youtu.be/gvA1lq3ngrA

In this week’s Omni Talk Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle,, David Ritter and David Brown, from the A&M Consumer and Retail Group, stopped by to help Chris and Anne hand out this year’s retail awards.

All told, they gave out awards across 10 categories and also made some predictions for 2024, including:

• Retailer of the Year
• Headline of the Year
• Retail Technology of the Year
• Retail Person of the Year
• Most Overhyped Retail Technology of the Year
• Retail Headline You Would Most Like to See Turned Into a Movie
• Best Strategic Move from a Struggling Retailer
• Best New Partnership of the Year
• Most Laughable Headline of the Year
• Retail Concept You Most Wish You Had In Your Neighborhood

So give this week’s podcast a listen, tell us what we got right and what we got wrong, and be sure to share your thoughts on social media, too!

Music by hooksounds.com

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Instacart's Smart Carts Are A Smart Investment?

For the full episode head here: https://youtu.be/IeBVjU9IiQ8

You want to use GenAI at work, but it can be difficult to know when and how to do so safely.

As part of our ongoing live Ask An Expert Interview Series on LinkedIn, Chris and Anne have called on two legal experts, Mary Newcomer Williams, Assistant General Counsel at Microsoft, and Michael Brick, Assistant General Counsel US Commercial Industries at Microsoft, to explain how executives can make sure they’re using AI to maximize the productivity of their teams and do so responsibly.

Chris and Anne go in-depth with Mary and Michael as they discuss the four areas in which retailers and brands can use GenAI responsibly, right now, including:

• eCommerce and Marketing
• Merchandising and Planning
• Stores and Service
• Supply Chain Operations

To read any of information discussed during the podcast, head here:

• Microsoft’s Responsible AI Website
• Microsoft’s Responsible AI Standards
• Microsoft’s AI Tools and Best Practices
• Microsoft’s Copilot Copyright Commitment
• Microsoft’s Overview of Responsible AI Practices for Azure OpenAI Models
• Microsoft’s Transparency Note for Azure OpenAI Service
• Walmart Case Study for New Generative AI-Powered Capabilities for Shoppers and Associates

Music by hooksounds.com

*Sponsored Content*

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Benjamin Lowden and Abhinav Chandra discussed: If Walmart Is Adding Self-Checkout Perks To The Growing List Of Walmart + Benefits?

For the full episode head here: https://youtu.be/17eGHgSsPSA